Loading...
HomeMy WebLinkAboutContract 43810-R10 b ko" m utel CONMeTN®. NOW y CONIMUNICATION - SOLUTIONS 4. G©rrnLoq SeIrvice Agreement Contract N r ��� � C, "off o SHver Pac e { ^' Ref 1NP72#24® e P7206 V)\ _*a You will receive: ■ 24/7 technical support including troubleshooting, installation, and configuration assistance ® Four-hour phone response ■ Remote diagnostic technical assistance ® Toll-free call-in number(1-877-225-9988) ® Software upgrades ■ Material replacement of parts within 2 business days, once a Return Material Authorization (RMA) number has been issued The Silver Service Agreement is based on a yearly fee, outlined below and/or in a separate purchase order. Service Agreement Contract Extended Warranty: 10th Year(12 months) Term Begins: May 1st, 2017 Term Ends: April 301h, 2018 Package: SILVER Price before taxes: $2314.22 USD Purchase Order No: Agreed and Signed Upon By: Agreed and Signed Upon By: Komutel Inc. City of Fort Worth—Police Department Fort Worth, TX (USA) RepX�entative:1Genevieve Thibodeau Representative: Vot Title: Service contract coordinator Title: � ��ska.-'� C,," Date: 2 O f Date: - k T: 418-225-9988 w _(t��tf♦ LIi F: 418-225-9989 www.komutel.com 0 CITY SECRETARY FT,WORTH,TX by kbmutel M lf•!ICa`.T IOrj ComLog W rrarr��y A rreement 9-Year Warranty Agreement: CVDS Inc. designs, manufactures and tests all system software and hardware components in accordance with engineering specifications and safety requirements. CVDS Inc. warrants its products for a period of twelve (12) months against defective parts and workmanship beginning from the customer acceptance date. During the warranty period, CVDS Inc. agrees to either repair or replace any defective equipment or part thereof at its expense. Parts will be provided on an exchange basis, and any parts removed from equipment for exchange are considered the property of CVDS Inc. and shall be returned to CVDS Inc. This warranty does not cover: • Damage due to abuse, misuse, neglect or customer's modifications; • Improper wiring, repairing, alteration, installation, or maintenance performed by an unauthorized third-party; • Theft, vandalism, fire, water or peril; • Moving, relocation or alteration of equipment for which prior written approval has not been given by CVDS Inc. • Servicing not authorized by CVDS Inc.; • Usage not in accordance with product instructions; • Problems caused by use of parts and components not supplied by CVDS Inc. Any non-warranty repairs will be charged at current CVDS rates. CVDS Inc. makes no warranty with respect to products which have had their manufacturing serial numbers removed or altered. If CVDS Inc. elects the replacement option, the parts will be the same or a later version which performs substantially the same function as the one being replaced. CVDS Inc. will make the final determination as to the existence and cause of any defect. In repairing or replacing any product, part of product, or software medium under this warranty, CVDS Inc. may use new, remanufactured, reconditioned, refurbished, or functionally equivalent products or parts. The foregoing warranty is in lieu of all other warranties or conditions expressed or implied including, but not limited to, the implied warranties or conditions of merchantability and fitness for particular purpose and those arising by a statute or from any other source. T: 418-225-9988 F: 418-225-9989 www.komutel.com 0 APPROVAL RECOMMENDED: By: — Chief Joel F itzgerald Chief of Police Date: 3 /�-0 7 CONTRACT COMPLIANCE MANAGER: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. Michael B. Munday Technology Services Manager Date: ,�//��Zp 17 APPROVED AS TO FORM AND LEGALITY: By: Jessica ang vang Assistant City Attorney 1I Date: CONTRACT AUTHORIZATION: No M&C Required T le. ATTE By: Sii2 S COFFICIALRECORD Mary J. Kayser At-,- City Secretary RETARY31 � I TH, TxDate: Form 1295 Certification No: NOT REQUIRED This agreement does not require City Council approval.