HomeMy WebLinkAboutContract 33644 CITY SECRETARY�� q4�
CONTRACT NO .
PROFESSIONAL SERVICES AGREEMENT
MAINFRAME OPERATIONS SYSTEM
SUPPORT AGREEMENT
This PROFESSIONAL SERVICES AGREEMENT ("Agreement") is made and entered
into by and between the CITY OF FORT WORTH (the "City"), a home rule municipal
corporation situated in portions of Tarrant, Denton and Wise Counties, Texas, acting by and
through Richard Zavala, its duly authorized Acting Assistant City Manager, and
CORNERSTONE SYSTEMS, INC. ("Consultant") a Texas corporation acting by and through
Dave Chittum, its duly authorized Vice President, sometimes collectively referred to herein as
the "Parties."
WHEREAS, on or about May 20, 2004, the Parties entered into an agreement for
purchase, implementation, programming and support services for the City's Mainframe
Computer Systems pursuant to City Secretary Contract ("CSC") No. 30075; and
WHEREAS, CSC No. 30075 provided for a one-year term with two options to renew for
one additional year each; and
WHEREAS, the Parties renewed the Agreement on or about April 20, 2005 pursuant to
CSC No. 31894 The Parties now wish to enter into an agreement to exercise the final renewal
option.
NOW THEREFORE, for good and valuable consideration as stated herein, the parties
hereby agree as follows:
1. SCOPE OF SERVICES.
Consultant hereby agrees to provide the City with mainframe operations system
support services as outlined in the Scope of Work, which is attached hereto as Exhibit "A"
and incorporated for all purposes incident to this Agreement.
2. TERM.
This Agreement shall commence upon April 19, 2006 and terminate April 20, 2007.
3. COMPENSATION.
The City shall pay Consultant an estimated amount of $166,000.00 in accordance with
the provisions of this Agreement. Consultant shall not perform any additional services for the
City not specified by this Agreement unless the City requests and approves in writing the
additional costs for such services. The City shall not be liable for any additional expenses of
Consultant not specified by this Agreement unless the City first approves such expenses in
writing.
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06-19-06 Al 1 • , 1 I Np
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4. TERMINATION.
4.1. Written Notice.
The City or Consultant may terminate this Agreement at any time and for any
reason by its providing the other party with 30 days'written notice of termination.
4.2 Non-appropriation of Funds.
In the event no funds or insufficient funds are appropriated by the City in any
fiscal period for any payments due hereunder, City will notify Consultant of such
occurrence and this Agreement shall terminate on the last day of the fiscal period for
which appropriations were received without penalty or expense to the City of any kind
whatsoever, except as to the portions of the payments herein agreed upon for which
funds shall be been appropriated.
4.3 Duties and Obligations of the Parties.
In the event that this Agreement is terminated prior to the Expiration Date, the
City shall pay Consultant for services actually rendered as of the effective date of
termination and Consultant shall continue to provide the City with services requested
by the City and in accordance with this Agreement up to the effective date of
termination.
5. DISCLOSURE OF CONFLICTS AND CONFIDENTIAL INFORMATION.
Consultant hereby warrants to the City that Consultant has made full disclosure in
writing of any existing or potential conflicts of interest related to Consultant's services and
proposed services with respect to the Scope of Services. In the event that any conflicts of
interest arise after the Effective Date of this Agreement, Consultant hereby agrees
immediately to make full disclosure to the City in writing. Consultant, for itself and its officers,
agents and employees, further agrees that it shall treat all information provided to it by the City
as confidential and shall not disclose any such information to a third party without the prior
written approval of the City.
6. RIGHT TO AUDIT.
Consultant agrees that the City shall, until the expiration of three (3) years after final
payment under this contract, have access to and the right to examine at reasonable times any
directly pertinent books, documents, papers and records of the consultant involving
transactions relating to this Contract. Consultant agrees that the City shall have access
during normal working hours to all necessary Consultant facilities and shall be provided
adequate and appropriate workspace in order to conduct audits in compliance with the
provisions of this section. The City shall give Consultant reasonable advance notice of
intended audits.
Consultant further agrees to include in all its subcontractor agreements hereunder a
provision to the effect that the subcontractor agrees that the City shall, until expiration of three
(3) years after final payment of the subcontract, have access to and the right to examine at
reasonable times any directly pertinent books, documents, papers and records of such
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subcontractor involving transactions related to the subcontract, and further that City shall have
access during normal working hours to all subcontractor facilities and shall be provided
adequate and appropriate work space in order to conduct audits in compliance with the
provisions of this paragraph. City shall give subcontractor reasonable notice of intended
audits.
7. INDEPENDENT CONTRACTOR.
It is expressly understood and agreed that Consultant shall operate as an independent
contractor as to all rights and privileges granted herein, and not as agent, representative or
employee of the City. Subject to and in accordance with the conditions and provisions of this
Agreement, Consultant shall have the exclusive right to control the details of its operations
and activities and be solely responsible for the acts and omissions of its officers, agents,
servants, employees, contractors and subcontractors. Consultant acknowledges that the
doctrine of respondeat superior shall not apply as between the City, its officers, agents,
servants and employees, and Consultant, its officers, agents, employees, servants,
contractors and subcontractors. Consultant further agrees that nothing herein shall be
construed as the creation of a partnership or joint enterprise between City and Consultant.
8. LIABILITY AND INDEMNIFICATION.
CONSULTANT SHALL BE LIABLE AND RESPONSIBLE FOR ANY AND ALL
PROPERTY LOSS, PROPERTY DAMAGE ANDIOR PERSONAL INJURY, INCLUDING
DEATH, TO ANY AND ALL PERSONS, OF ANY KIND OR CHARACTER, WHETHER REAL
OR ASSERTED, TO THE EXTENT CAUSED BY THE NEGLIGENT ACT(S) OR
OMISSION(S), MALFEASANCE OR INTENTIONAL MISCONDUCT OF CONSULTANT, ITS
OFFICERS, AGENTS, SERVANTS OR EMPLOYEES.
CONSULTANT COVENANTS AND AGREES TO, AND DOES HEREBY, INDEMNIFY,
HOLD HARMLESS AND DEFEND THE CITY, ITS OFFICERS, AGENTS, SERVANTS AND
EMPLOYEES, FROM AND AGAINST ANY AND ALL CLAIMS OR LAWSUITS FOR EITHER
PROPERTY DAMAGE OR LOSS (INCLUDING ALLEGED DAMAGE OR LOSS TO
CONSULTANT'S BUSINESS AND ANY RESULTING LOST PROFITS) AND/OR PERSONAL
INJURY, INCLUDING DEATH, TO ANY AND ALL PERSONS, OF ANY KIND OR
CHARACTER, WHETHER REAL OR ASSERTED, ARISING OUT OF OR IN CONNECTION
WITH THIS AGREEMENT, TO THE EXTENT CAUSED BY THE NEGLIGENT ACTS OR
OMISSIONS OR MALFEASANCE OF CONSULTANT, ITS OFFICERS, AGENTS,
SERVANTS OR EMPLOYEES.
9. ASSIGNMENT AND SUBCONTRACTING.
Consultant shall not assign or subcontract any of its duties, obligations or rights under
this Agreement without the prior written consent of the City. if the City grants such consent, the
assignee or subcontractor shall execute a written agreement with the City under which the
assignee or subcontractor agrees to be bound by the duties and obligations of Consultant
under this Agreement.
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10. COMPLIANCE WITH LAWS, ORDINANCES, RULES AND REGULATIONS.
Consultant agrees to comply with all federal, state and local laws, ordinances, rules and
regulations. If the City notifies Consultant of any violation of such laws, ordinances, rules or
regulations, Consultant shall immediately desist from and correct the violation.
11. NON-DISCRIMINATION COVENANT.
Consultant, for itself, its personal representatives, assigns, subcontractors and
successors in interest, as part of the consideration herein, agrees that in the performance of
Consultant's duties and obligations hereunder, it shall not discriminate in the treatment or
employment of any individual or group of individuals on any basis prohibited by law. If any
claim arises from an alleged violation of this non-discrimination covenant by Consultant, its
personal representatives, assigns, subcontractors or successors in interest, Consultant agrees
to assume such liability and to indemnify and defend the City and hold the City harmless from
such claim.
12. NOTICES.
Notices required pursuant to the provisions of this Agreement shall be conclusively
determined to have been delivered when (1) hand-delivered to the other party, its agents,
employees, servants or representatives, (2) delivered by facsimile with electronic confirmation
of the transmission, or (3) received by the other party by United States Mail, registered, return
receipt requested, addressed as follows:
To THE CITY: To CONSULTANT:
City of Fort Worth/IT Solutions Cornerstone Systems,
1000 Throckmorton 27299 TeuFreyliead 0 Ex&api e,Sux+e ISE)
Fort Worth TX 76102-6311 -Su4te 316
Valenewe G ^I'LL -nuine, G4 ga.boa.
Facsimile: (817) 392-8654 Facsimile: -71`>t: 3log.g/q$
13. SOLICITATION OF EMPLOYEES.
Neither the City nor Consultant shall, during the term of this agreement and additionally
a period of one year after its termination, solicit for employment or employ, whether as
employee or independent contractor, any person who is or has been employed by the other
during the term of this agreement, without the prior written consent of the person's employer.
14. GOVERNMENTAL POWERS.
It is understood and agreed that by execution of this Agreement, the City does not waive
or surrender any of its governmental powers.
15. NO WAIVER.
The failure of the City or Consultant to insist upon the performance of any term or
provision of this Agreement or to exercise any right granted herein shall not constitute a waiver
of the City's or Consultant's respective right to insist upon appropriate performance or to assert
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any such right on any future occasion.
16. CONSTRUCTION.
This Agreement shall be construed in accordance with the internal laws of the State of Texas. If
any action, whether real or asserted, at law or in equity, is brought on the basis of this
Agreement, venue for such action shall lie in state courts located in Tarrant County, Texas or
the United States District Court for the Northern District of Texas, Fort Worth Division.
17. SEVERABILITY.
If any provision of this Agreement is held to be invalid, illegal or unenforceable, the
validity, legality and enforceability of the remaining provisions shall not in any way be affected
or impaired.
18. FORCE MAJEURE.
The City and Consultant shall exercise their best efforts to meet their respective duties
and obligations as set forth in this Agreement, but shall not be held liable for any delay or
omission in performance due to force majeure or other causes beyond their reasonable control
(force majeure), including, but not limited to, compliance with any government law, ordinance
or regulation, acts of God, acts of the public enemy, fires, strikes, lockouts, natural disasters,
wars, riots, material or labor restrictions by any governmental authority, transportation
problems and/or any other similar causes.
19. HEADINGS NOT CONTROLLING.
Headings and titles used in this Agreement are for reference purposes only and shall
not be deemed a part of this Agreement.
20. REVIEW OF COUNSEL.
The parties acknowledge that each party and its counsel have reviewed and revised this
Agreement and that the normal rules of construction to the effect that any ambiguities are to be
resolved against the drafting party shall not be employed in the interpretation of this Agreement
or exhibits hereto.
20. ENTIRETY OF AGREEMENT.
This Agreement, including the schedule of exhibits attached hereto and any
documents incorporated herein by reference, contains the entire understanding and
agreement between the City and Consultant, their assigns and successors in interest, as to
the matters contained herein. Any prior or contemporaneous oral or written agreement is
hereby declared null and void to the extent in conflict with any provision of this Agreement.
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IN WITNESS WHEREOF, the parties hereto have executed this Agreement in multiples this
day of (June , 2006.
CITY OF FORT WORTH: CORNERSTONE SYSTEMS, INC.
By: DQ By: �� r
Ri ar Zavala Mi Chael F. �i c ::en
Ac ng Assistant City Manager Viee PFesi emt C.F D.
ATTEST: ATTEST:
By: By:
City Secretary
APPROVED AS TO FORM AND
LEGALITY:
�__jk&4:4_4� :�
Assistant COAttorney
M&C: P-9948 Approved 4/20/04
:.ave
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Exhibit "A"
SCOPE OF WORK
And
MAINFRAME OPERATIONS SYSTEM
SUPPORT AGREEMENT
renewal
Between
The City of Fort Worth
And
Cornerstone Systems, Inc.
Cornerstone Bohm
s tems, Inc. Partner
oil Cys
IBM PREMIER BUSINESS PARTNER
FORTORTH
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TABLE OF CONTENTS
EXECUTIVESUMMARY.....................................................................................................................................................1
iPROPOSAL..................................................................................................................................»......»..».................»..........2
INSCOPE SERVICES.........................................................................................................................................................3
ServiceLevel.....................................................................................................................................................................3
SystemsManagement........................................................................................................................................................4
ScheduledMaintenance....................................................................................................................................................4
Just in Time Support—24 Hours per Day, 7 Days a Week............................................................................................5
NCICCe►Yificadon............................................................................................................................................................6
Microsoft 2000 Network1Server/SQL—Host Integration Server...................................................................................6
Service Level Agreement for Problem Resolution...........................................................................................................6
SCLMlmplementation......................................................................................................................................................7
j OUT OF SCOPE SERVICES...............................................................................................................................................8
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TECHCENTER TM DESCRIPTION.....................................................................................................................................9
QUALIFICATIONS...........................................................................................................................................................10
Account ManagementlProject Management.................................................................................................................10
TechnicalServices..........................................................................................................................................................11
TECHCENTER Tm ENGAGEMENT START-UP METHODOLOGY...........................................................................12
PRICING»»...._....»»....................................................»................».».................................................................».....»...».».14
CONTRACTEXTENSION........................................................................................................................................................14
BENEFITS UPON STAYING WITH CORNERSTONE SYSTEMS......»...............................»..................................15
TECHCENTERTm APPROVALS............»....»».............»........»».»...».........................................»...................».......»....16
APPENDIX A—CUSTOMER REFERENCES..........................». .............................».17
APPENDIX B-MAJOR ACCOMPLISHMENTS BY CORNERSTONE AT THE CITY OF FORT WORTH.18
APPENDIX C—COMPANY OVERVIEW.........»....»....................................»......................
..._.»_».»...»..».»...».__21
iCOMPANY OVERVIEW..................................................................................................................................................21
SERVICESOVERVIEW...................................................................................................................................................22
IT ARCHITECTURE/INFRASTRUCTURE....................................................................................................................23
SKILLSOVERVIEW.........................................................................................................................................................24
PRINCIPALS......................................................................................................................................................................26
OFFICES AND LOCATIONS...........................................................................................................................................26
COMPANYINFORMATION...........................................................................................................................................27
APPENDIX D—STAFF BIOGRAPHIES......».......»......................»................»......»................»..».....».».....».........»....28
MANAGEMENT STAFF PROFILE...........................................................................................................................................28
TECHNICAL STAFF PROFILES.....................................................................................................................................30
APPENDIX E—CONTACTING THE CORNERSTONE HOTLINE..............................».........................................34
APPENDIX F—PROJECT CHANGE CONTROL PROCEDURE».......».».»......»......................»................._....»36
City of Ft.Worth Page ii 6/8/2006
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EXECUTIVE SUMMARY
Cornerstone Systems, Inc., is pleased to present the following MAINFRAME OPERATIONS SYSTEM
SUPPORT PROPOSAL to the City of Fort Worth. In presenting this proposal to the City, Cornerstone
Systems,Inc. has endeavored to outline our approach to the management of a highly efficient,cost effective
systems environment.
Cornerstone has provided 7 x 24 hour mainframe support to the City of Fort Worth since April of 2003.
Cornerstone Systems, Inc. is in the process of stabilizing the mainframe environment, by making systems
changes, doing tuning, applying maintenance, doing troubleshooting and providing support. In addition to
providing system's programming support, Cornerstone Systems, personnel has provided IT consulting and
has saved the City of Ft. Worth over$40,000 in software costs. Please refer to Attachment B, were there is
an outline of some of our accomplishments.
The Cornerstone Systems, Inc. TechCentefFm has provided the City of Fort Worth with access to our entire
staff of highly trained and experienced systems programmers. Cornerstone Systems has a large cadre of
systems specialists and has proven expertise in almost any platform or systems environment that would be
required at the City. With the TechCentefFm in place,your staff has had the opportunity to"pick the brains of
the finest talent in our industry." The depth of our staff resource means that your system issues can quickly
and effectively be handled.
Per your Mainframe Operations Systems Support Request for Quotation, the Cornerstone Systems
TechCentefFm being proposed will provide our continued coverage for your S/390 platform. It will also
cover major IBM and Independent Software Vendor system software products and IBM database products
and tools as they relate to the IN SCOPE services. Service level objectives are defined through on-going
discussion with the City of Fort Worth management. Please refer to details below for specific details on the
scope of this proposed TechCenterTm over the next 12 months. The City, as needed, can adjust the scope of
the TechCenterTm
One of the major benefits of the Cornerstone Systems TechCentefFm is the ability to manage systems costs.
Cornerstone Systems management estimates the cost of meeting the service level objectives defined by the
City of Fort Worth management and proposes a flat monthly cost for providing the required services. Service
cost is not set at the peak requirement level that it would have to be for the City employees. Neither is the
service cost based on hourly rates that would vary widely month to month as peaks and valleys occur. The
flat monthly cost is both economical and manageable for the City of Fort Worth.
One of the greatest difficulties for an in-house staff in a dynamic environment is maintaining focus on long-
term systems projects and systems management, while handling the short-term emergencies or "fighting
fires." Having access to the depth and breadth of the Cornerstone Systems staff helps ameliorate the impact
of short-term emergencies on the long-term plan. Additional resources can be brought in to handle
emergencies or to assist in the long-term support requirements as requested.
The Cornerstone Systems TechCenterTm offering provides many advantages to the City of Fort Worth.
Based on our understanding of the current service requirements, we are prepared to provide the Cornerstone
Systems TechCentefFm for $10,780 per month with a 12-month contract. Understanding that requirements
change over time,both parties would retain the right to evaluate and renegotiate pricing on a 60-day cycle.
City of Ft.Worth Page 1 6/8/2006
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PROPOSAL
Cornerstone Systems,Inc.has five objectives for providing a Technical Support solution to the City of Fort
Worth:
➢ Address all of the City of Fort Worth's In Scope Technical Support requirements
➢ Provide cost effective support for the mainframe environment on a day-to-day basis
➢ Reduce the business exposures relating to the availability of the City of Fort Worth's mission critical
systems,such as unanticipated staff absence
➢ Perform on-going maintenance and upgrades to keep the City's system environment at stable and
supported software release levels
➢ Provide cost saving benefits and higher efficiencies associated with a Cornerstone Systems, Inc.
TechCenter'rm solution.
In order to provide the City of Fort Worth with the optimum Technical Support solution, and one that can
provide an environment supportive of the City's requirements, Cornerstone proposes the TechCenter TM
offering,which provides the following:
✓ Technical Services support and management
✓ 24 x 7 support plus backup personnel as needed
✓ Onsite and remote support
✓ A highly qualified and experienced staff
What Cornerstone Systems offers the City with this offering is the 240 availability of"old pro" Technical
Services professionals with years of experience in a variety of environments—"old pros" who can respond
quickly and accurately and who can provide valuable information and assistance.We are currently supporting
numerous clients with 240 environments and have supported several others in the past.
Our services have been successful primarily because of(1)the technical expertise of our personnel, (2) our
ability to respond quickly and (3) reduced costs - since our consultants are knowledgeable, tasks are
accomplished in a minimum time. Cornerstone Systems provides a level of expertise, calling on the
combined knowledge of over 70 systems professionals that is impossible to duplicate in a typical user client
environment.
City of Ft.Worth Page 2 6/8/2006
IN SCOPE SERVICES
Below are the In Scope Services as outlined in the Mainframe Operations Systems Support Request for
Quotation.
Requirement:
Service Level
The support required is 7/24/365. At least I week per month on-site support(8arn to 5pm).
Solution:
Cornerstone Systems, Inc. has the capability to have a Systems Programmer onsite for one week a month.
The City of Ft.Worth may request that a person with a certain specialty area be there for a certain month. In
addition we have an office in Dallas and could have someone on-site within 2 hours. We cannot guarantee
who from our Dallas office will be onsite,but introductions will be made to the most logical people. This
person from Cornerstone will be our, "eyes and ears" into the account that will enable your main technical
support team to troubleshoot the problem. The person will typically not have the same level of skill as your
primary support team.
All Cornerstone resources are available via phone through the 240,365 days a year Hotline. Primary and
backup persons will be assigned for support assistance. The correct technician is called for the problem
described by the client. If a response by the technician is not received with 20 minutes,the call is dispatched
to the secondary technician. If a response by one of the technicians is not received within 40 minutes, an
automatic management escalation process is triggered.
These services are provided assuming that with the approval of the City of Ft. Worth, the appropriate
telecommunications software, dial-up numbers and logon ids to access the CITY OF FT. WORTH systems
are made available to the assigned consultants or if a remote connection between Cornerstone and THE CITY
OF FT. WORTH is established. Cornerstone has IBM communication controllers installed at our
headquarters. Assuming that THE CITY OF FT. WORTH provides a point-to-point or frame relay
connection for a dedicated line,using these controllers, Cornerstone can establish a communication line link
into the CITY OF FT.WORTH's data center.
The TechCenter TM offering for THE CITY OF FT. WORTH would include having a TechCenterTM
Manager assigned to the account. The first line of backup will be our lead management team contact, the
General Manager,Mainframe Systems. The TechCenterTm Manager and the General Manager of Mainframe
Systems will closely communicate on a regular basis to ensure continuity of services provided to THE CITY
OF FT.WORTH.
The Hotline serves as a single point of contact for all calls made by the CITY OF FT. WORTH. When a
problem occurs that requires research or there is a specific request service, the CITY OF FT. WORTH will
contact the Cornerstone Hotline. All calls reported to the Cornerstone Hotline will be responded to and
logged. When the Hotline receives a call, they will log the name of the caller, the time, the date, and then
immediately contact a technician. The technician is responsible for reporting status back to the Hotline,such
City of t.Worth Page 3 6/8/2006
3. Develop, implement and maintain a process for installing and implementing new third party software
product releases and maintenance and for archiving old releases and maintenance
4. Install,customize,test and implement new third party software product releases
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i 5. Maintain the Operating System at the installed release level.
6. Maintain third party software products at current release levels
7. Configure, and customize z/OS products, and all licensed IBM and third party software products and
tools as requested,such as TSO,ISPF,compilers,utilities,and the various system management products
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8. Enhance z/OS and all licensed IBM and third party software products requested via the use of installation
exits
9. Coordinate and provide support for hardware configuration changes
10. Collect,report on,and archive system logs,dump,hardware error records,and event-monitoring records
11. Manage system and subsystem performance and throughput via the use of the Workload Manager
(WLM)and performance and monitoring tools
12. Assist Application Programming staff with usage questions and error notes
13. Be knowledgeable on S/390 hardware and software technologies and systems and capable of making
' recommendations.
14. Trouble shoot Yd Party Application Packages system problems as it relates to the operating system
environment.
15. Cornerstone Systems,Inc.will review and adhere to the City of Ft.Worth's Change Management Policy.
16. Cornerstone Systems, Inc. will provide, one no-cost, one-day consulting trip per year to meet one new
Cornerstone resource. Cornerstone Systems,Inc.will schedule upon the request of the City of Ft.Worth.
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Requirement:
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Just in Time Support - 24 Hours per Day, 7 Days a Week
User Support—Telephone,email,on-site
Operator
Emergency
Scheduled
Problem Determination/Problem Source Identification
Systems(OS,CICS,VTAM,SMS etc.)issues,problems and questions
Network issues,problems and questions
Application issues,problems and questions
Production Control issues,problems and questions
Personnel resources available to provide comprehensive 240 coverage for all mainframe system needs
City of Ft.Worth Page 5 6/8/2006
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Solution:
As stated in the Service Level requirement,our hotline will handle calls concerning all of the above issues as
they pertain to the mainframe environment. Please read about our hotline under the Service Level
Requirement section above.
Requirement:
NCIC Certification
Solution:
Cornerstone Systems,Inc. has researched the possibility of obtaining NCIC Certification. We are very open
to the possibility of obtaining NCIC Certification,but many government agencies were contacted and nobody
could tell us exactly what we needed to do to obtain certification. A formal question was submitted to
Beatrice DeHoyos on Thursday,February 26,2004. Upon receiving the requirements for Certification from
the City of Ft.Worth,we will review them and provide the City with an answer.
Requirement:
Microsoft 2000 NetworklServer/SQL — Host Integration Server
Solution:
Cornerstone Systems,hic.personnel have extensive experience in Microsoft 2000 Network/Server/SQL with
an emphasis on Host Integration Server (HIS) as it pertains to the mainframe environment. We have
knowledge with installation,configuration and support
Requirement:
Service Level Agreement for Problem Resolution
Solution:
Cornerstone Systems, Inc. will work in conjunction with City of Ft. Worth personnel to determine
Service Level Agreements and management escalation procedures for open problems.
City of Ft.Worth Page 6 6/8/2006
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Requirement:
SCLM Implementation
Solution:
Cornerstone Systems,Inc.will perform the following for the SCLM Implementation:
Planning Session/Overview of SCLM with the Applications Team to plan the implementation and design of
the project definitions.(1/2 Day).
Build the project definitions based upon the application structure
Create the project definition libraries
Create the language definitions based on the existing compliers that are used to create production
load modules.
Create the security definitions for the new libraries.
Create the handouts and provide education (1/2 day) for the Application Programmers in the use of the
SCLM environment.
Assist with the migration of one application in SCLM after the City of Ft.Worth has gone through tile library
cleanup process for that application(please see the process below).
The two one-half day sessions mentioned above will be done during our onsite workweek.
Out of Scope
Cleanup of the existing inventory of source code,object and load modules. City of Ft. Worth personnel will
need to determine if the code is active and which SCLM Library/Project Definition it should be placed into
based upon the application.
City of Ft.Worth Page 7 6/8/2006
OUT OF SCOPE SERVICES
The following areas were identified by Cornerstone as areas that are Out of Scope,but may be completed
through a standard hourly contract or a mutual agreement in a change of scope for TechCenteirm agreement.
• Version Upgrades for any operating system software- Version upgrades are different than release
upgrades. Typically version upgrades involve a complex migration. For example OS/390 2.10 to
z�OS 1.4.
• Anything not specifically outlined as IN SCOPE
• Cornerstone Systems,Inc.has proposed in a separate agreement,to migrate the Production regions to
CICS/TS 1.3 to coincide with the Development region already at CICS/TS 1.3. The approximate
cost of this project is$6,500 plus travel and expenses..
• Cornerstone Systems, Inc, has proposed in a separate agreement, to migrate their CICS/TS 1.3
regions to CICS/TS 2.3.The approximate cost of this project is$64,120 plus travel and expenses.
• Cornerstone Systems,Inc.has proposed in a separate agreement to perform Disaster Recovery tasks.
The approximate cost of this project is$13,000 plus travel and expenses.
• Install, customize, test and implement new z�OS base operating system releases - This can be
proposed as a separate project.
The standard rates of Out of Scope Services will be$140 an hour.
City of Ft.Worth Page 8 6/8/2006
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TECHCENTER TM DESCRIPTION
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The TechCenter TM is designed to meet and exceed all of the City of Fort Worth's Technical Services support
assistance requirements as outlined in the IN SCOPE area above over the next year. This offering provides
seven days a week, 24 hours a day Systems Programming support. Delivery of this service is through a
combination of remote and onsite activities.
j All Cornerstone resources are available via pager through the 240 Hotline. A primary and a backup person
will be assigned for support assistance "240" for each functional technical area being supported, i.e.,
OS/390/LPAR configuration, RACF, Third Party Software, DASD Management, Sort functionality, Daily
Operations and System Programming support. A primary support person for the City of Fort Worth will be
assigned to multiple technical areas. Remote backup services may be provided from various individuals on
our staff nationwide to perform a variety of systems programming tasks from our facilities or their home
offices,thereby,reducing costs and hours spent in travel. The City will approve all personnel assigned to the
City of Fort Worth before they begin any services, if at all possible. This may not be possible in an
emergency situation.
These services are provided assuming the appropriate telecommunications software, dial-up numbersNPN
and logon ids to access the City of Fort Worth's systems are made available to the assigned consultants or if a
remote connection between Cornerstone and the City is established.
The TechCenter TM offering for the City would include having a TechCenter TM Manager, assigned to the
account. The first line of backup will be our lead management team contact, the General Manager of Large
Systems. The TechCenter TM Manager and the General Manager of Large Systems will closely communicate
on a regular basis to ensure continuity of services provided to the City of Fort Worth.
An additional advantage to the TechCenter TM offering is the 24 x 365 Hotline. The Hotline is a unique
Cornerstone offering that provides effective cross-discipline support and problem solving for today's complex
multiple platform environments. Cornerstone senior technicians are available 24 hours per day/7 days per
week. They can provide support for OS/390, VM, VSE, Linux, OS/400, AIX and other non-IBM UNIX
Operating Systems,TCP/IP;and various UNIX,IBM and 3rd party systems products,as requested. Through
the Hotline service, the City of Fort Worth will have access to the technicians normally assigned to their
account. With prior Cornerstone management approval, the City of Ft. Worth can have access to over 70
technical members of the Cornerstone team,with a wide variety of skill sets,24 hours a day,365 days a year
through the Hotline service.
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When a problem occurs that requires research or there is a specific request service, the City of Fort Worth
will contact the Cornerstone Hotline. All calls reported to the Cornerstone Hotline will be responded to and
logged. When the Hotline receives a call, they will log the name of the caller, the time, the date, and then
immediately contact a technician. The technician is responsible for reporting status back to the Hotline,such
as the cause of the problem and the resolution. They will provide the Hotline with the information so that the
problem is tracked from start to finish.
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City of Ft.Worth Page 9 6/8/2006
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The Hotline will track and report how quickly or effectively that user support requests are being addressed.
This will help Cornerstone Systems, Inc. ensure that acceptable service levels are being met. All emergency
calls will be responded to immediately. Requested tasks are usually handled within the same workday.
There are no extra charges for premium or off-hours contacts,and the process for placing calls during normal
and off-hours are the same. Based on the scope of work and the estimated project duration, however, a
separate Services agreement may be required to cover the additional expenses that would be incurred.
Cornerstone will create a team of the top personnel that have an appropriate mix of skills required for this
engagement. The following is a brief summary of our staff qualifications.
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QUALIFICATIONS
Account Management/Project Management
The management team employed by Cornerstone Systems,Inc.offers a wealth of knowledge and experience
to the staffs and various accounts they manage. Our managers have many years of experience in Information
Technology account and project management. They have an extensive technical background in mid-range to
large systems, which has led them to management positions managing Operations and Technical Services
resources,projects and entire data centers for both small companies and major corporations in a wide variety
of industries,including aerospace,banking,insurance,retail and transportation. They have managed staffs of
more than 100 employees dispersed across the North America. Additionally,they have managed a multitude
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and wide variety of major projects, including data center relocations and consolidations; operating system,
subsystem and network migrations; infrastructure design and implementations; and system design and
implementations, such as Change Management. As in all of our Services engagements,we will employ our
normal Project Management practices with The City of Fort Worth. The Project Management Roles and
Responsibilities of Cornerstone Systems,Inc.include:
• Develops and enforces risk,communications,issue escalation,and scope management strategies.
• Creates and maintains detailed Project Work Plan, milestone charts, and overall project documentation,
including weekly project status summary,issue status log,hour-by-hour implementation and contingency
plans,and hours report.
• Manages all project and migration communications. The Cornerstone Project Manager will actively seek
and collect the information required to maintain the various plans, status reports, and logs. All project
information is posted in the CSI Quickplace on the CSI web site. This information is accessible only to
the client and CSI team members.
• Leads all project status review meetings. The project manager will provide an agenda, and be the lead
spokesperson on all conference calls. The Project Manager will review project plan tasks and issues
during the weekly Project Status Review Meetings.
• Coordinates and schedules all Cornerstone project resources,tracking and reporting project expenses.
• Resolves and/or escalates project issues to the Client and CSI management.
• Keeps project in context of the Statement of Work. The Project Manager will follow the `Scope
Management Strategy' defined at project start.All new approved project requests will be relayed through
the Project Manager to the project team. The Project Manager will track all out of scope requests and
work.
• Ensures agreed-upon project deliverables and timeframes are met.
City of Ft.Worth Page 10 6/8/2006
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Technical Services
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OS/390, z/OS and Third Party Software
The staff of Systems Programmers employed by Cornerstone Systems, Inc. has a multitude of experience
supporting a variety of operating systems running on a various types of processors. They have provided
support for clients stemming from a wide range of industries and have a broad range of experience working
with numerous third party products.
Their primary responsibilities include day-to-day technical support for client data centers, operating system,
subsystem and third party products upgrades as well as installs, in addition to mainframe hardware
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configurations and installation. They also have been involved with a wide range of projects, such as data
center relocations,and operating system and subsystem migrations.
The Communications Consultants working for Cornerstone Systems, Inc. have extensive experience in
enterprise network design, and SNA implementation and design. We have assisted many of our clients with
the implementation of an enterprise network solution, which included products such as LANs, TCP/IP,
APPN,CSFI,NPSI,PC's,AS/400s.
DASD Management
Cornerstone Systems, Inc. has employed a staff of Technicians that is responsible for all aspects of storage
management, including DASD capacity planning. They have years of experience working with a variety of
DASD equipment,and IBM and third party software management products. Some of the major projects they
have completed are DFHSM and DFSMS implementations,DASD and tape conversions,including ESS and
VTS.
Security Management
The technical support staff employed by Cornerstone Systems, Inc. has several years of experience working
with various security systems in an OS/390 environment, the major ones being RACF, ACF/2 and Top
Secret. Their primary responsibilities entail installing, customizing, implementing and maintaining these
security systems,and under the direction of the client,administering security to ensure the proper protection
of the client's programs and data. They have also developed procedures for performing the role of a Security
Administrator, and performed conversions from internal to external security for online systems, such as
SDSF and CICS.
City of Ft.Worth Page 11 6/8/2006
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TECHCENTER Tm ENGAGEMENT START-UP METHODOLOGY
The process for transition of skills and responsibilities will occur through the following phased approaches.
Step 1:Review Roles &Responsibilities
As part of the TechCenter TM offering, Cornerstone Systems,Inc.will assign a TechCenter TM Manager to act
as the primary contact for support and coverage.
This individual's responsibilities will include:
> Act as the Cornerstone Systems, Inc. central point of contact for the City of Fort Worth's MIS staff to
perform problem determination and resolution on identified coverage areas.
> Act as the Cornerstone Systems,Inc.resource coordinator.
> Perform problem tracking and project management responsibilities for any engaged Cornerstone
Systems,Inc.resource.
> Keep the City of Fort Worth's management aware of issues that require management attention.
> Keep the City of Fort Worth appraised on Cornerstone Systems,Inc.activities on problem determination
and resolution through activity reports(Timing of reports to be determined by the City Management).
> Assume responsibility for ensuring a smooth coverage transition for any work items where Cornerstone
Systems,Inc.would act as primary support contact.
> Attend necessary meetings with the City's Management or staff.
> Build a technical support staff with extensive knowledge of and familiarity with the city of Fort Worth's
computing environment.
> Provide backup resources through the"Safety Net"of systems programmers.
The Cornerstone Systems, Inc.TechCenter TM Manager will have access to an assigned group of technicians,
which will have acquired knowledge of the City of Fort Worth's environment. This assigned team of
individuals will deliver the systems programming services from a remote dialup site,over a communications
link between one of our locations and the City of Fort Worth's data center or on-site.
This service delivery approach allows our staff to facilitate a team approach to resolving technical issues.
Team members are able to draw upon each other's expertise in a given discipline to address problems. The
net result is quick problem determination and resolution for the City.
Step 2:Develop Site Survey
Our resources are already familiar with the City of Fort Worth's environment and a site survey is completed.
This survey provides our systems staff with the necessary documentation to be productive in the City of Fort
City of Ft.Worth Page 12 6/8/2006
Worth's environment. It also serves as a process to transition support from the current staff supporting the
IBM S/390 environment. This survey is stored in the secured Quickplace location created specifically for the
City of Fort Worth and will is updated as needed.
Step 3:Review Contact Support Procedures
Tbroughout this phase, we address the logistics involved in addressing the City's systems issues.
Cornerstone Systems, Inc. will work within the City's procedural environment to eliminate any confusion.
Issues that will be addressed include the following:
> Data center onsite access during normal hours/after hours/weekends/holidays.
> Support contact procedures during normal hours/after hours/weekends/holidays.
> Level of support-application/operational issues.
> Contacts for problems outside of our contract(i.e.other departments,other vendors,facilities,etc.).
Step 4:Review Change&Problem Management Procedures
Cornerstone Systems,Inc.will review the established Change and Problem Management procedures with all
participating members of the Cornerstone staff to ensure ftill compliance.
Step 5:Review Security System
Cornerstone Systems, Inc. will review the City's security system. All related security issues would be
discussed and documented (where applicable)as reference for the Cornerstone team.
Step 6:Develop Workload Plan with MIS Management
The City of Ft.Worth currently has a documented workload plan. This plan identifies a set of tasks that will
be performed.
City of Ft.Worth Page 13 6/8/2006
PRICING
Cornerstone Systems,Inc.is pleased to provide the following Technical Support solution for consideration by
the City of Fort Worth. Any subsequent increases in pricing not already herein addressed must be approved
by the Forth Worth City council. This solution provides 240 onsite and remote Technical Services support
for all items as outlined in the IN SCOPE section for a monthly charge of$10,780 for the 12-month contract.
In addition, Cornerstone estimates the need for 12 one-week trips (as requested by the RFP) to the City of
Fort Worth location. If the City of Fort Worth needs to increase the number of onsite weeks for Tech Center
in scope services, an additional charge of $3895 will be billed for each additional week. Cornerstone
Systems, Inc., requires a one-month notice when an extra week is requested. Cornerstone Systems Inc.
cannot guarantee a specific individual, can be scheduled, but we will work with the City of Fort Worth to
make sure a person with proper skills is onsite. Cornerstone agrees to limit the annual total of travel costs not
to exceed $24,000, unless prior written approval is obtained from the City of Fort Worth to exceed this
$24,000 limit. Additionally,Cornerstone agrees to meet current City of Fort Worth travel policies.
Understanding that requirements change over time, both parties retain the right to evaluate and renegotiate
pricing after 90 days of contract execution. Cornerstone Systems,Inc. guarantees that the maximum increase
that the City of Ft.Worth could occur would be 15%.
CONTRACT EXTENSION
Cornerstone Systems, Inc. will be willing to renegotiate a one-year contract extension with the City of Ft.
Worth. The scope of work will have to be reviewed and any cost of living increases taken into consideration.
City of Ft.Worth Page 14 6/8/2006
BENEFITS UPON STAYING WITH CORNERSTONE
SYSTEMS
➢ Cornerstone is a proven entity—we have proven our strengths and abilities on multiple occasions to the
City of Fort Worth via our current relationship of our TechCenter.
➢ Cornerstone has saved you over$40,000 in software costs.
➢ Cornerstone provides a wide depth and breadth of systems expertise.
➢ Cornerstone can implement streamlining of operations through best practices.
➢ Cornerstone has the ability to quickly deploy a multitude of experienced resources to address a variety
of areas simultaneously.
➢ Cornerstone has many current customers for whom we are already providing the expert level of service
we are offering to the City of Fort Worth
➢ In addition to providing the services as outlined in this proposal, Cornerstone is very familiar with the
City of Fort Worth environment. There would be a minimal learning curve.
➢ Cornerstone has the ability through our TechCenter TM offering to put an account manager with proven
large account management skill,to ensure the City of Fort Worth management a successfully managed
and supported environment. In addition, we can provide management with valuable information and
recommendations on systems operations.
➢ Cornerstone has many years of experience of mentoring/advising clients.It is of the utmost importance
to Cornerstone that an on-going knowledge transfer continues with all designated client employees.
➢ Cornerstone hires the best,treats them well,and as a result has a very low turnover rate.The client can
be assured that the people assigned to their account are there to stay.
➢ Proactive advice and performance tuning suggestions are immeasurable benefits of working with the
top talent in the industry.
➢ Cornerstone provides a "safety net" of resources during planned and unplanned absences of key staff
members.
➢ Our offering reduces personnel related costs such as training,education and benefits.
➢ Our operating philosophy is not only to fix what is broken, but also to provide on-going problem
determination and resolution.
City of Ft.Worth Page 15 6/8/2006
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By signing below,we are confirming our agreement with all items as outlined in this document.
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City of Ft.Worth Page 16 6/8/2006
APPENDIX A- CUSTOMER REFERENCES
Our firm has consistently demonstrated the ability to provide technical excellence with a balance of
understanding critical business issues. Our clients will tell you that our quality of work is high and that our
responsive nature makes us a valued vendor. We are positioned to provide THE CITY OF FT.WORTH with
the same value.
Following is a list of accounts that are currently utilizing a TechCenterTm services solution in enterprise
environments similar to that of THE CITY OF FT. WORTH. For each reference, the organization name,
mailing address, contact name and telephone number with area code, and the operating system environment
are included. Cornerstone Systems understands that these references will be checked; therefore, the
information supplied is current.
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COMPANY/AWRESS CT I ENVIRONMENT
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Blue Cross of Idaho Jan Marshall
OS/390
3000 E.Pine Avenue (208)331-7571 CICS
Meridian,ID 83642
CA-Datacom
Florida Community College at Jacksonville (9 a I Freeman VSE
9911 Old Baymeadows 632-3077 Adabas/Natural
Jacksonville,FL 32256 CICS TS
Makita USA,Inc.
Mickey Takahashi OS/390
14930 Northam Street (714)522-8088 x4000
cics
La Mirada,CA 90638-5753
IMS
Smart&Final
Frankie Jackson Z/OS
600 Citadel Drive (323)869-6202 cics
Commerce,CA 90040
SeeBeyond Technology Corporation Craig Parks OS/390
404 E.Huntington Drive (626)471-6000 x6279 CICS
Monrovia,CA 91016
D132
IMS
MQ Series
AS/400
Yamaha Motor Corporation,U.S.A. Jim Smith OS/390
6555 Katella Avenue (714)761-7376 cics
Cypress,CA 90630-5101 MQ Series
City of Ft.Worth Page 17 6/8/2006
APPENDIX B - MAJOR ACCOMPLISHMENTS BY
CORNERSTONE AT THE CITY OF FORT WORTH
Since engaging with the City of Fort Worth, Cornerstone Systems, Inc. has addressed many significant
problems and issues at the City of Fort Worth. A brief overview of the major accomplishments include:
• Licensed IBM Software invoicing was reviewed by Cornerstone Systems, Inc. staff, resulting in a
significant credit issued to the City of Fort Worth of more than$40,000, and proper billing going
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forward.
• Several severe,unplanned outages have occurred during the current engagement between the City
of Ft. Worth and Cornerstone Systems, Inc. These outages have included power and telephone
service failures within the City of Fort Worth,hardware failures to the CPU,printers and tape drives,
as well as the powerful"worm"virus that infected the entire county. During these outages, CSI led
the effort for the City of Ft.Worth in diagnosing,resolving and returning the City to"business
as usual"in the quickest amount of time possible.
• RACF The security administration of the City of Fort Worth Mainframe environment was at the
lowest level,putting the City of Fort Worth at a great risk to exposure. A significant effort was
is
required to raise the security level at the City of Fort Worth to an acceptable level for an entity
of this nature.Major accomplishments included:
➢ APF Library definitions were reviewed and modified to remove APF library definitions for
non-existent levels. Without this change, the Mainframe environment of the City of Fort
Worth was totally comprised.Fifty-two APF authorized libraries were protected,eliminating
the vulnerability of these libraries to modification.
➢ The RACF userid of IBMUSER was revoked. This id has special operation attributes that
any knowledgeable RACF user could exploit.
➢ SYS I.Nucleus was defined with UPDATE access, exposing the City of Fort Worth
Mainframe environment to the possibility of deletion and updating of SYSI.Nucleus,
resulting in the inability to perform an IPL
➢ The majority of datasets, were not protected by RACF. Cornerstone System Inc. performed
an analysis, and after obsolete datasets, such as Y2k, 13132 related and QMF related were
migrated to tape,procedures were put into place to protect datasets,by the use Groupids and
Userids with the PROTECTALL facility of RACF invoked.
➢ Procedures were established and implemented to revoking Userids not used by a certain
period of time.
➢ Restricting the use of the CEDF, CECI and CED13 CICS transactions protected the CICS
Production environment.
• HSM was not being utilized to it's full potential. To remedy this, the following tasks were
performed:
➢ The HSM parameters were modified to manage all volumes, whether they are SMS or
NONSMS managed.
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City of Ft.Worth Page 18 6/8/2006
➢ An additional DUMP class for Disaster Recovery processing was added, along with the
proper definitions for the associated volume and storage groups.
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• System Documentation was non-existent regarding the City of Fort Worth Mainframe environment.
To remedy this, a central repository of documentation was created for the City of Fort Worth
on the Cornerstone Systems,Inc.website. This central repository is known as QuickPlace. It is a
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secured location, and access to it has been granted as requested by the City of Fort Worth. A
sampling of items housed at the City of Fort Worth QuickPlace location include:
➢ Cornerstone Systems,Inc.and City of Fort Worth TechCenter Team Roster
➢ City of Fort Worth Mainframe Hardware Environment
➢ City of Fort Worth Software Environment(IBM and ISV)
➢ City of Fort Worth Special Procedures
➢ Weekly TechCenter Status Reports
➢ Weekly TechCenter Status Meeting Minutes
➢ City of Fort Worth Technology Workload Plan
➢ Change Management Documents for City of Fort Worth
Along with the documentation described above, Cornerstone Systems, Inc. personnel have worked
i closely with City of Fort Worth personnel to develop comprehensive Operating Procedure
Documentation for the City of Fort Worth Mainframe Computer Operators
• Tape Errors were occurring at City of Fort Worth at a totally unacceptable rate, causing job
failures,reruns and delays. Cornerstone Systems, Inc. personnel reviewed the EREP jobs at City of
Fort Worth,and discovered that they were set up improperly,and not reporting on all equipment and
failures. These jobs were corrected,and historical information is now being gathered. This enabled
the City of Fort Worth hardware maintenance service providers with an avenue to pursue the
problems affecting the normal operations of the City of Fort Worth mainframe environment. Along
with this, Cornerstone Systems, Inc. personnel enabled the City of Fort Worth to eventually
migrate from the older 3480 tape drives to the newer models already installed,thus savings on
maintenance.
• Multiple Logical Partitioning Configuration (LPAR) — There were varying levels of the
Operating System in use at CFW when we began our engagement. . The TEST LPAR is now at the
same level,z/OS 1.3,as the PROD LPAR. The ISV products are currently being upgraded and made
available on the TEST LPAR.This permits a more viable environment for testing.
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• Daily Operations/Systems Programming Support has been provided to CFW since the beginning
of our TechCenter engagement. This has included on-site and remote activities. These tasks include
handling daily issues that come up, such as operator questions and procedures, Scheduler questions
and procedures, Application questions and procedures, Security questions and procedures, technical
questions and procedures and administrative questions and procedures.
• Successful Operating System Migration to z/OS 1.5 and migration of Independent Software
Vendor Products to Compatible releases-Cornerstone Systems,Inc.successfully completed a
migration of the Operating System software, along with ISV products to current, supported
levels during the summer of 2005.
I City of Ft.Worth Page 19 6/8/2006
• A successful upgrade of the City of Fort Worth Mainframe CPU to z z890, along with the
installation and migration to a DS6800 DASD device was completed by Cornerstone Systems,
Inc. earlier this year. City of Fort Worth processing has improved significantly as a result of
this hardware upgrade and migration.
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• An installation and implementation of a VTS/ATL is currently underway by Cornerstone
Systems,Inc.with the City of Fort Worth.
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APPENDIX C - COMPANY OVERVIEW
COMPANY OVERVIEW
Founded in 1991,Cornerstone Systems,Inc.has established itself as a leader in providing technical support
and application development services for mainframe and Unix operating system environments. Cornerstone
Systems, Inc. is very stable financially, and has been profitable every year since it was first established.
Cornerstone specializes in providing technical support and systems programming services in the IBM
operating environments of OS/390, VM, VSE, OS/400, AIX and Linux, as well as their major subsystems
such as CICS, DB2, IMS,NCP, VTAM, TCP/IP, Security Server and Netview. Cornerstone's business has
expanded over the years from providing Enterprise Systems support at the operating systems and subsystems
level to include systems administration, Lotus Notes/Domino and web-based application development and
support services. In addition, Cornerstone Systems, Inc. was selected by IBM to become a remarketer of
zSeries,pSeries and xSeries technology,software and storage products.
Cornerstone Systems,Inc.has established itself as a leader in providing infrastructure support services across
North America. We are in the business of providing successful infrastructure support that allows our clients
to retain specific skilled workers and enable them to focus on high value-added, strategic uses, while we
provide the utility infrastructure support. Our offerings include support for both mainframe and open systems
environments and cover the following areas:
Data Center Operations Data Center Systems Implementation
TechCentefrm Operating System Upgrades
TechBackupTM ISV Systems Software Upgrades
Data Center Relocations Operating System Migrations
Server Consolidation Subsystem Migrations and Implementations
TechSupportTM ISV System Software Implementation
System Administration
Systems Programming
Data Center Systems Planning Lotus Notes/WebSphere Implementation
S/390 Best Practices Audit Lotus Domino/Notes Systems Implementation
IT Operations Audit eBusiness/WebSphere Systems Implementation
Systems Software Audit Domino/Notes Application Development
Capacity Planning eBusiness/WebSphere Application Development
Storage Studies
Cornerstone is an IBM Premier Business Partner-Systems. Cornerstone has received IBM awards for
Revenue Leadership, Software Leadership and IBM Global Finance Leadership. Cornerstone Systems is
recognized within the industry for superior systems support and high customer satisfaction. System support
activities include hardware and software configuration analysis,systems assurance,pre-installation planning,
base system migration and operator training. Cornerstone provides all of the IBM zSeries Technology Value
Added Enhancements including E-Commerce, Lotus Domino, Server Consolidation, Internet Connection,
Linux,Parallel Sysplex and UNIX Porting,in addition to system and competitive migrations.
City of Ft.Worth Page 21 6/8/2006
...............
Cornerstone is dedicated to providing the highest quality service and products in the industry. An IBM
Premier Business Partner-Systems must qualify annually. The criteria for Premier are based on business
measurements, employee education and certification and customer satisfaction. Cornerstone Systems has
implemented a continuous measurement/improvement program for customer satisfaction. In addition, an
outside survey firm selected by IBM performs an annual Customer Satisfaction Survey on all Cornerstone
clients who have installed IBM systems in the previous 24 months. A Net Satisfaction Index excess of 80%
from the IBM Customer Satisfaction Survey is a minimum requirement to be a Premier Partner. This means
that 80%of the customers have to be Highly Satisfied with the overall performance of the Premier Partner.
SERVICES OVERVIEW
Cornerstone Systems,Inc. employs a results-oriented approach to client engagements.Our firm is recognized
for its ability to solve complex issues and provide cost effective solutions in our clients' environments. Our
mission is to improve the cost competitiveness of mainframe computing. Additionally,we provide full-time,
active backup for current customers' staffs. Cornerstone has developed its methods through our experience
with dozens of customers in similar environments. We constantly build on our knowledge, allowing us to
continually provide the optimum,best practice solution to our customers. EE
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TechCenterTM-Provides a range of services from full outsourcing of the systems programming functions to
providingCornerstone systems programming backup insurance. Coerstone Systems, Inc. has signed several multi-year 11
contracts as a facilities manager for legacy application environments. Our unique approach provides a
safety net" which allows for quick deployment of resources to address a variety of systems issues 1.
simultaneously.
This offering gives our clients continued access to Cornerstone's talent pool to address requirements across
multiple skill and product areas. It provides 7x24 systems administration, programming support on a fixed
monthly contract. Delivery of this service is through a combination of remote and onsite activities. At the
customer location, Cornerstone personnel essentially work as part of the client's staff. The entire team of
Cornerstone specialists is available under this contract in the event a special need or issue arises.
TechBackupTM Designed to provide backup for systems programming and systems administration
personnel. This offering can cover the technical support function during emergencies, vacations, and
education or planned projects. This service is delivered through the Cornerstone Hotline.
Tech Start - TechStart offers the customer a comprehensive solution to the issues normally encountered
when installing new hardware. TechStarts will be in two flavors, TechStart Basic, and TechStart Plus. A
TechStart Basic is a fixed price,predefined list of activities defined for every hardware platform Cornerstone
sells. A TechStart Plus will include everything that a TechStart Basic does,plus it includes specific customer
requirements. A TechStart Plus will be variably priced based on the additional requirements required by the P
customer. In cases where a combination of hardware solutions are sold, such as a z800, and a Shark at theis
same time, the TechStart Basic will be modified appropriately such that both platforms are included in a
single document.
TechStart has multiple benefits to the customer. Some of the benefits are:
• Fixed cost—no surprises
• Total solution—scope of work well defined
City of Ft.Worth Page 22 6/8/2006
no EA.
• Web based status reporting of installation—improved communication
• Project managed installation—timely management of issues
• Minimization of customer staff involvement and disruption
• Smooth implementation
Custom Engagements—A variety of high quality services engagements including:
IT Best Practices Assessments and IT Planning
Server Consolidation
Disaster Recovery Planning and Implementation
Communication and Network Design
Data Center Relocation
Application Migration
Storage Management
High Availability Design and Implementation
Security
Operating system upgrades and migrations
Value-Added Services
Hotline—Provides limited problem management for Cornerstone Systems,Inc.(CSI)customers by assigning
the appropriate technical support for software problems. Our objective is to eliminate multiple phone calls by
the customer in order to obtain assistance on resolving these problems. The Hotline will perform this task.
The benefits will be faster response to customer needs, controlled technical resources, and higher customer
satisfaction.
Web Access - Provides account management service for CSI customers via a web-based QuickPlace
Document Library from our web page. All administration information, status reports, hardware and
software information,including configuration diagrams,documented processes and procedures,project plans,
and all other appropriate account information will be centrally stored and accessible to the City of Fort Worth
and the entire Cornerstone technical support staff. This service is a standard for all of our services
engagements.
IT ARCHITECTURE/INFRASTRUCTURE
Cornerstone Systems, Inc. has a variety of servers used for application development, systems testing and
performance benchmarking. An IBM P/390 is installed for OS/390, VM and VSE related testing as well as
Unix System Services and Linux.related work. Our Unix test environment includes two IBM RS/6000,a Sun
R280 and a HP 9000 server along with a variety on Linux systems including a Cobalt Qube.
The AS/400 in the corporate office serves as the company wide Lotus Notes mail server. It is also used for
development and testing, as well as porting of Lotus Domino/Notes applications from a PC environment
through the use of multiple Domino partitions on a single AS/400.
City of Ft.Worth Page 23 6/8/2006
A number of other Intel based NT/2000 servers exist to support the various corporate applications such as
finance, security, Lotus Sametime, email Gateway, SNA gateway, etc. Additionally, we have numerous
NT/2000 servers that are dedicated to application development and test in support of client activities.
The corporate office in Irvine uses a high speed ATM connection to access all the serves that are located in
Valencia. At this time, all other remote offices are connected to our servers through various Internet
connections such as DSL or dedicated lines.
Cornerstone has recently added a Storage Area Network(SAN)to our infrastructure and has become the first
multiple sites IBM authorized Total Storage Solution Center in California. Many of the production and test
systems discussed above are now connected to this SAN. We have also connected an IBM LTO tape library
system to our SAN and are utilizing Tivoli Storage Manager to perform many of our backups.
Every Cornerstone Systems technician is provided a laptop computer with multiple connectivity options. Our
technicians have access to client systems, corporate Cornerstone systems and each other through various
Internet connections.
All of this gives Cornerstone one of the most comprehensive support environments, which we are able to
leverage to benefit our clients. Our staff of technicians from throughout North America can meet client
support requirements.
SKILLS OVERVIEW
One of Cornerstone's strongest assets is our employees.The majority of our new hires come as referrals from
existing employees. We hire the top talents in the industry, compensate them graciously, provide generous
benefits, and provide unlimited training opportunities for them to improve their technical skills. For this
reason,we have an extremely low turnover percentage. Our employees join the Cornerstone team for career
advancement. They come on board with the expectation of staying with the Cornerstone team for the long
haul. When our clients choose Cornerstone Systems, Inc., they can be assured of having the continuity of
dealing with the same individuals year after year.
Many of our employees have held operating and line management positions in addition to their technical
specialties. This experience provides an ability to understand the business requirements and focus on
improving the efficiency of technical support. Our employees continually strive to improve their IT industry
expertise,with the goal of being the best in their specific specialty areas. Our technical credibility is proven
in the continued successes of our clients.
Cornerstone Systems, Inc. employees are hired not only for their technical skills, but also for their team-
oriented approach. They have the opportunity to work at many client sites with various other Cornerstone
technical staff members. The depth of Cornerstone's skill sets allows each employee to share their
knowledge with others in the same specialty area.
City of Ft.Worth Page 24 6/8/2006
is
Our skills include the following list,and many more.
(, Operating Communications e-Business Systems Third Party Software
Systems Products
I
OS/390 VTAM DOMINO LOTUS NOTES APPLIED SOFTWARE, INC.
MVS/XA NCP/SSP WEBSPHERE BMC
MVS/ESA NETVIEW E-COMMERCE SUITE BOOLE& BABBAGE
E�
VM TCP/IP CANDLE CORPORATION
VM/HPO CHICAGO SOFT
VM/ESA COMPUTER ASSOCIATES '
DOS/VSE COMPUWARE I
VSE/ESA DIVERSIFIED SOFTWARE
OS/400 EMC CORPORATION
MVT GOAL/LEGENT
AIX H & W COMPUTER SYSTEMS
HP UX INNOVATION DATA SYSTEMS:
3 SOLARIS LANDMARK SYSTEMS
LINUX LEVI, REY& SHOUP
Z/OS MACKINNEY SYSTEMS
I NEW DIMENSIONS f
j PLATINUM SYSTEMS
SAS INSTITUTE
SEA €
SERENA SOFTWARE INT'L
F
SOFTSYSTEMS
SOFTWARE DIVERSIFIED
SOFTWORKS, INC.
STERLING COMMERCE
STERLING SOFTWARE j
SYNCSORT
{
I
Storage TP Monitors Database Security Online
Editors
DF/DFP CICS DL/1 RACF TSO/ISPF
DF/DSS IMS/DC IMS/DB ACF/2 ROSCOE
DF/HSM MQ SERIES DB2 TOP SECRET
DF/RMM ADABAS
DF/SORT IDMS
j ADSM
a
1
F
City of Ft.Worth Page 25 6/8/2006
'1
i
PRINCIPALS
President Herb Chittum
Vice President Sales and Marketing Steve Acevedo
Vice President Dave Chitturn
Treasurer Michael Hicken
Secretary Ken Bowers
OFFICES AND LOCATIONS
Corporate Headquarters:
IRVINE CALIFORNIA
420 Exchange,Suite 150
Irvine,CA 92602
Other Offices:
United States
ATLANTA GEORGIA VALENCIA CALIFORNIA
125 TownPark Drive,Suite 300 27200 Tourney Road,Suite 315
Kennesaw,GA 30144 Valencia,CA 91355
IRVING TEXAS
5215 North O'Conner Suite 200
Irving,TX 75039
Canada
MISSISSAUGA ONTARIO MONTREAL QUEBEC
2 Robert Speck Parkway Suite 750 592 Jacques-Cartier St.
Mississauga,Ontario CANADA L4Z I H Boucherville,Quebec CANADA J413 6J5
City of Ft.Worth Page 26 6/8/2006
COMPANY INFORMATION
Federal Employer Identification Number(EIN): 95-4313244
Year Firm was Established: 1990
Firm Website: www.csihome.com
For questions regarding this proposal,please contact:
Alan Tamny
National Account Executive
Cornerstone Systems,Inc.
1929 Strait Lane
Flower Mound,TX 75028
Office: 972-691-9694
Mobile:469-877-9491
E-mail Address: atamny@csihome.com
City of Ft.Worth Page 27 6/8/2006
APPENDIX D - STAFF BIOGRAPHIES
Included are the biographies of what Cornerstone believes would be an appropriate mix of skills required for
this engagement. The biographies have been grouped into the following two categories: Management and
Technical Services.
MANAGEMENT STAFF PROFILE
Dan Foulk
General Manager, Mainframe Systems
Mr. Dan Foulk joined Cornerstone Systems, Inc. in August 1993 after more than 30 years of experience in
the data processing industry. As the Director of Large Systems, his responsibilities at Cornerstone include
the management and coordination of all large systems technical personnel and project management resources.
In addition, Mr. Foulk is an active account manager on many current Cornerstone accounts, and actively
participates in the planning phases with new customers.
Mr. Foulk's career has been primarily in the Technical Support arena. He has held progressively more
responsible positions,managing staffs of more than 50 technical employees. Mr.Foulk had experience as the
Data Processing Manager of a major corporate account, where he was responsible for managing and
implementing extensive change control and strict operation and production procedures.
Proficient as an Operations Manager, Technical Support Manager, and Data Communications Advisor, Mr.
Foulk is considered to be a"hands-on"type of manager,and is well respected by his staff. The design,build,
and move of a major corporate data center, and the implementation of a corporate-wide communication
system,were all under his responsibility.
City of Ft.Worth Page 28 6/8/2006
Gail Ledet
Senior Project Manager
Ms. Gail Ledet joined Cornerstone Systems, Inc. with over 30 years of experience in Information
Technology. As a Senior Project Manager, Ms. Ledet is responsible for OS/390 migrations, data center
relocations,hardware installations and upgrades,including RS6000,and data warehouse solutions.
Ms. Ledet has experience working in private industry, including a food distribution company and a
department store, as well as for local, state, and federal government agencies. She has a background that
includes application programming, systems programming (VSE and MVS), disaster recovery, IT
management,cost benefit analysis,budgeting,mentoring and training,and infrastructure development.
Ms. Ledet has experience with the following hardware and software products: 1)Hardware: IBM 7060 H50
and H70, zSeries 2064-101, RS6000, 9672/R15, R255 R45, R56, R65, ES9000 9021/9X2, 982, 620, IBM
4381, 4341, 4331, IBM 370/138, 125, IBM S/36, IBM 360/40, 360/22, and NCR Century 200; and 2)
Software:z/OS,OS/390,MVS/ESA,VMNSE,VSE,and various StorageTek,Candle,Computer Associates,
and Boole&Babbage products.
Since joining Cornerstone,Ms.Ledet's assignments have included:
• OS/390 migrations and installations
• z/OS installation
• Data center relocation
• ESS installation and implementation
• Tivoli Storage Management installation and implementation
• RS6000 Fileserver/Webserver installation
• Data warehouse solutions
I
• Hardware installations and upgrades
Throughout her career, Ms. Ledet has attended a variety of training courses and conferences to keep abreast
of the latest technology offerings. She has served on various committees and moderated presentations at
industry conferences.
City of Ft.Worth Page 29 6/8/2006
TECHNICAL STAFF PROFILES
Michael Read
Senior Systems Programmer
Mr. Read joined Cornerstone Systems Inc. in March 1996 with 34 years experience in Information
Technology. As a Senior Systems Programmer for Cornerstone,Mr. Read's primary responsibilities include
day-to-day technical support for client data centers, processor and DASD installations, and installation and
upgrades of operating systems and third party software.He supports clients primarily on OS/390.
Prior to joining to Cornerstone, Mr. Read was a Consulting Systems Engineer for 29 years at IBM
Corporation responsible for Large Systems Marketing Support. Mr. Read also worked as a Consulting
Systems Programmer at ARCO Products Company supporting MVS/ESA, DASD space management, and
distributed printing.
Mr. Read's experience with software and hardware products include: 1) Hardware: IBM 9672, IBM 3090,
IBM 3380/3390,IBM ESS 2105,IBM ATLNTS and 2)Software:MVS/ESA,OS/390,HCD,SMP/E,JES2,
ICKDSF, ISPF/PDF, PSF, SDSF, TSO/E, DFSMS, DFSMShsm, and products from Computer Associates,
Compuware,and Levi,Ray and Shoup.
Recent projects at Cornerstone include:
■ Multi LPAR/processor support for OS/390 environments
■ Multiple operating system migrations
■ TMM implementation(tape allocations redirected to DASD)
■ DASD management
■ Hardware configuration and installations(processor,DASD,tape)
■ Third party product installations,upgrades,and migrations
Mr.Read has taken many classes of specialized training for large systems support.
City of Ft.Worth Page 30 6/8/2006
Marcus B. Fitzhugh
Senior CICS Systems Programmer
Mr. Marcus Fitzhugh joined Cornerstone Systems, Inc. in May 1993. He currently has over 15 years of
industry experience in providing support for various versions of CICS. As a Senior Systems Programmer,
Mr. Fitzhugh is focused on performing the installation, maintenance, tuning, and debugging of CICS
subsystems and related program products for Cornerstone clients.
Prior to joining Cornerstone,Mr. Fitzhugh was employed at a large chemical manufacturing company and a
major entertainment company. At these companies his experience as a Systems Programmer was also in the
CICS and MVS environments,with an emphasis on telecommunications systems.
Mr.Fitzhugh's experience with various hardware and software products include the following: 1) Hardware
mainframes: IBM 2003 and 9672, Amdahl 1400 and GS585; 2) Software: IBM communications server
products, such as TCP/IP, VTAM, NCP, Network Print Facility, IP Printway, and Netspool; OS/390 and
related products;and Landmark's Monitor and Candle's Ornegamon for MVS.
Mr.Fitzhugh's recent projects at Cornerstone include:
■ Migration to CICS TS 1.3,including the migration of a VSE application
■ Implementation of CICS interface to a TAO system and CA-View
■ Installation and maintenance of various third party products such as TPX, CICS Monitor, Abend-
AID/FX,CA-View and Connect:Direct MVS
■ Installation and maintenance of various IBM communications products such as NCP, ACF/SSP,
TCP/IP under OS/390,including FTP and TelNet customization
■ Correction of substandard CICS installation and migration,including debugging and oversight of
migration from earlier version of CICS
Mr. Fitzhugh's education includes the following courses: CICS Introduction to Internal Architecture, CICS
Internal Architecture, CICS Systems Debug, CICS Command Level Programming, CICS/ESA Structure
Debugging, DASD Management and Disaster Recovery. He is also a member of the Los Angeles MVS
Users Group,Pacific CICS Users Group,and NaSPA.
City of Ft.Worth Page 31 6/8/2006
Chris Horder
Senior Systems Programmer
Mr. Chris Horder joined Cornerstone Systems, Inc. in August 1997. He has over 25 years of experience in
systems programming. His primary responsibility is to provide systems programming support and expertise
to Cornerstone clients. Mr. Horder is Cornerstone's SHARE representative, and he strives to keep everyone
in the company up to date on the information provided by SHARE and its conferences.
Mr. Horder's prior experience was in the hospitality industry and in city government. While working for a
city council, Mr. Horder was responsible for the installation of an electronic mail system using CICS and
DISOSS, and gained experience in MVS/370, MVS/XA, project planning, and supervision. Mr. Horder's
most recent position before joining Cornerstone was IBM System Manager, responsible for all aspects of
hardware and software on IBM mainframe and RS/6000 and supervising a staff of four.
Mr. Horder has significant experience with z/OS, OS/390, MVS/ESA, MVS/XA, MVS/370 and
associated system software including RACF, CICS, ISPF, Unix System Services (OE), SDSF,
TSO, WLM, in addition to a variety of third party products, including Computer Associates, Candle
and Compuware.
Recent projects at Cornerstone in which Mr.Horder has been involved include:
Technical support via TechCenterTm at one client site for almost five years
Installation,customization and implementation of OS/390 and z/OS VIA for various Cornerstone clients
Installation,customization and implementation of various OS/390-z/OS third party products
Implementation of WLM in goal mode,on a resource constrained,and a mixed workload system
Installation,customization and implementation of CICS TS V2.3 and CICS Transaction Gateway for z/OS
Support for the installation,customization and implementation of DB2 V8
Support for zFrame machines including the setup, customization of Flex-ES, and UNIX setup to support
Flex-ES instances
Installation and customization of RedHat LINUX
Installation,customization and implementation of CA-IDMS
Support for data center relocation
Year 2000 maintenance support for several third party products running in test and production environments
Mr. Horder was educated in England to an Advanced Level standard, obtaining certificates in Physics and
Computer Science,which is equivalent to a two-year college degree in the U.S. Recent IBM conferences he
has attended include 'The Transaction and Messaging Technical Conference', and the 'zOS and zSeries
Technical Update'.
I
City of Ft.Worth Page 32 6/8/2006
R. David Dunn
Technician
Mr.Dunn joined Cornerstone Systems Inc. in 2005 with 14 years experience in Information Technology. He
works with clients primarily on the Mainframe Operating Systems&Databases
Prior to joining to Cornerstone, Mr. Dunn was the Senior IT Specialist for 10 years at IBM responsible for
rebuilding and relocating a CICS / Adabase tracking system that controlled the shipment of new vehicles
from the plants to the dealerships. Mr. Dunn also built new OS/390 system platforms and client-server
networks,moving the tracking system cross country with minimal outage.
Mr.Dunn's Technical Proficiencies include:
• Mainframe Operating Systems:z/OS,OS/390,MVS,VM,Linux,UNIX,TPF,DOSNSE
• Other Operating Systems:Linux,UNIX,MS DOS,OS/2,Windows
• E-Business-Mainframe:HTML,DNS,FTP,LDAP,INETD,TCP/IP,HTTP Server,MQseries
• Mainframe Database:DB2,SQL,IMS,DBOMP,BOMP
• Other Database:RBase,Access
• Mainframe Productivity /Development Tools: SMPE, IPCS, REXX, SQL, ISPF/PDF, TSO, COBOL,
Assembler,VTAM,VSAM,BTAM,Script
• PC Productivity/Development Tools: Lotus Notes,Microsoft Project,Microsoft Office(Word,Excel&
PowerPoint,Access),Lotus Smart Suite(WordPro,Freelance& 123),Basic
• Systems Management Tools: SMS,RACF,RMF,TMON,Omegamon,SNMP,EOCF
Mr. Dunn has many degrees including:
1. Roosevelt University,Chicago,IL,Computer Science, 1968
2. College of DuPage,Glen Ellyn,IL,Computer Science, 1969-70
3. Harper College,Palatine,IL,Computer Science, 1970-72
Mr.Dunn holds an IBM certificate on z/OS and CICS. He has taken numerous technical courses on
z/OS,DB2,CICS,TCPIP,and UNIX. He also taught a Computer Operations Course,a CICS
Application Design&Performance class,a CICS Application Programming,and a VSAM Fundamentals
&Programming class.
Mr. Dunn is a highly motivated, creative and versatile Technician with experience in the design,
development, implementation and performance of large system complexes. He is especially skilled at
building effective and productive working relationships with clients and staff. Mr. Dunn also has
excellent management, negotiation and public relations skills. He has accumulated professional
technology experience within IT Services, Government, Securities, Banking, Travel, Transportation,
Manufacturing,Insurance,Education,Medical,Chemical and Retail industries.
City of Ft.Worth Page 33 6/8/2006
APPENDIX E - CONTACTING THE CORNERSTONE
HOTLINE
i
The Hotline @ (800) 510-3004
The Hotline is available to assist you 24 hours a day,7 days a week including weekends and holidays.
When you call the Hotline 800 number, the fust person you talk to will be an operator. You should tell this
person your name and that you want to report a problem or have a question. The operator will then forward
you to a dispatcher who will be taking the information about your problem or question.
The dispatcher will be asking you for the following information:
Is the call for technical support,or is it a sales inquiry.
Your name
Your company name
Your callback number
Your e/mail address
If it is a sales inquiry,the state in which your company is located
A brief description of the technical problem or sales inquiry
Whether or not you need immediate assistance
If your call is a sales inquiry,an a/mail will be sent to the appropriate Regional Sales Manager. An Account
Executive will be assigned to your inquiry and will contact you as soon as possible. If you need immediate
assistance,the dispatcher will also contact the appropriate Regional Sales Manager.
If the call is for technical support, an e/mail will be sent to the appropriate technician for our account.
PPY
Additionally, the technician will be contacted by phone or pager. The callback from a technician or account
manager should happen within 55 minutes, if the call is not covered within 55 minutes,Cornerstone Hotline
management is contacted.
If you feel that this process is not occurring as it is described above,or if our response is not fast enough for
your situation,please contact your account manager.If you are unable to reach your account manager,please
contact any Cornerstone manager. Contacting a manager is a part of our escalation procedures and can be
used by you at anytime.Their names and phone numbers are listed below.
i
If you are contacting a Cornerstone manager, please call their office number listed in the chart below. All
phones have voice mail so that you may leave them a message.You may also send them e-mail at the address
City of Ft.Worth Page 34 6/8/2006
i
i
shown in the chart. When you speak to a manager or send e-mail,advise him/her of the confirmation number
you were given when you placed the call.
Cornerstone Manager's Contact List
FName '!E-Mail Office
.::................
_Barbara Heppner €bheppner@csihome.com 800-334-0800 x127
Dan Foulk ldfoulk@csihome.com 800-334-0800 x237
Ken Bowers ;kbowers@csihome.com 800-334-0800 x245
Len Diegel Ildiegel@csihome.com 877-451-2005
Denise Dorin ddorin csihome.com800-334-0800 x124
Gail Ledetgledet@csihome.com 985-781-0539
Doris Parrish ldparrish@csihome.com 800-334-0800 x164
_
Pam Simmons 'psimmons@csihome.com 800-334-0800 x232
Mike Smith lmsmith@csihome.com 800-334-0800 x141
Alan Tamny atamny(cb-csihome.com 972-691-9694
I --
[Ed-Brooks ebrooks(a)-csihome.com 770-420-8474
i
City of Ft.Worth Page 35 6/8/2006
I
APPENDIX F - PROJECT CHANGE CONTROL PROCEDURE
1. The Cornerstone Project Manager briefs all project participants on the Scope and Deliverables of the
engagement at project start.
2. If a project participant or stakeholder determines that changes to the scope of work or deliverables
are necessary for successful completion, he or she notifies the Cornerstone Project Manager or the
THE CITY OF FT.WORTH Management Interface.
3. The Cornerstone Project Manager and the the CITY OF FT. WORTH Management Interface will
first discuss the situation to determine if the change request should proceed.
4. If the answer is no, the Cornerstone Project Manager and the the CITY OF FT. WORTH
Management Interface will advise the requester. The disapproved request will be reported at the
weekly Project Status meeting and recorded in the minutes.
5. If the answer is yes, the Cornerstone Project Manager will document the change using the Project
Change Control Form included in this document. Both the CITY OF FT. WORTH Management
Interface and the Cornerstone Project Manager will then approve the request.
6. The CITY OF FT. WORTH Management Interface will submit the Project Change Control request
to the the CITY OF FT.WORTH designated authorizer(s)who are responsible for cost,schedule,or
service quality.
7. Concurrently,the Cornerstone Project Manager will submit the Project Change Control request to the
Cornerstone designated authorizer(s)and the Cornerstone Account Executive.
8. The Cornerstone Project Manager ensures that all authorized signatures are obtained from the CITY
OF FT. WORTH designated authorizers, the Cornerstone designated authorizers, and the
Cornerstone Account Executive before action is taken.
9. The Cornerstone Project Manager reports the approved request at the weekly Project Status meeting,
records it in the minutes,and posts all authorized change requests on the the CITY OF FT.WORTH
QuickPlace.
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City of Ft.Worth Page 36 6/8/2006
Pagel of 3
City of Fort Worth, Texas
Mayor and Council Communication
COUNCIL ACTION: Approved on 4/20/2004
DATE: Tuesday, April 20, 2004
LOG NAME: 13PO4-0081 REFERENCE NO.: **P-9948
SUBJECT:
Purchase Agreement with Cornerstone Systems Inc., for Mainframe Computer Systems
Programming Services for the Information Technology Service Department
RECOMMENDATION:
It is recommended that the City Council:
1. Authorize a purchase agreement with Cornerstone Systems, Inc. (CSI) for mainframe computer
systems programming services, using the State of Texas Catalog Information Systems Vendors (CISV)
process, for an estimated first year cost of$152,000; and
2. Authorize this agreement to begin on April 20, 2004 and expire on April 19, 2005, with options to
renew for two additional one-year periods; and
3. Ratify payment for computer systems programming services from CSI for the period of April 11 through
20, 2004, for an estimated $2700.
DISCUSSION:
On April 8, 2003 (M&C P-9780), the City Council authorized the purchase of mainframe computer systems
programming services for one year from Cornerstone Systems, Inc. The CSI purchase agreement replaced
services that had been previously provided by the Avizion Technology Group.
The mainframe computer environment requires operating systems programming. Maintenance and periodic
updates of software for the mainframe computer are necessary for the city's primary customer
departments. The Public Safety, Municipal Courts, Human Resources and Finance Departments are vital
programs running on the mainframe computer.
The provision of this service by an outside vendor is a less expensive option than the city hiring at least 2.5
full-time personnel. This vendor model permits a company to staff each deliverable element with resources
that have expertise in that area. The benefits include:
The mainframe software system will be supported on a 7 day a week, 24 hour per day basis.
The provision of systems management, which includes product installation, de-installation and
performance and tuning activities.
Performance of scheduled maintenance for software products, support for application issues and
support for production control issues.
Providing valuable systems information to management through detailed status reports including
logging of mainframe performance.
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Page 2 of 3
An additional requirement this year is for the vendor to be on-site at least one week per month, for the
duration of the agreement.
Two additional projects are included in this year's agreement. Both will address deficiency issues as
identified by the Premis Group's process maturity model:
Upgrade and standardize the on-line Customer Information Control System (CICS) environment to
current IBM standards
Implement TurboTunes to achieve performance tuning and optimization of the current installed
applications environment. The TurboTunes product allows for greater efficiency for on-line response times
and can significantly improve the time it takes to complete batch jobs.
In late February 2004, a detailed document was developed listing the scope of services required. The
document defined how the vendors should respond, and it provided extensive information about the
mainframe computer operating environment. The IT Solutions Department solicited quotes from seven
Catalogue Information Systems Vendors (CISV). Six vendors did not provide the City with a quote for the
requested services. Three vendors provided a reason for their no bid response:
1. ACS Inc.--At the time of the request ACS did not have the appropriately trained staff available to
provide the requested services.
2. Tek Systems Inc.--The vendor representative indicated that the company was not prepared to enter
into an agreement which contained Service Level Agreements (SLA).
3. Idea Integration--At the time of the request Idea Integration did not have the staff to provide the
requested services.
Three vendors, Amherst, Logical Resources and TMP Inc., did not respond to either email or phone
contacts by IT Solutions staff.
CSI responded with a quote that met specifications. The base price for the mainframe operation systems
support is $9,500 per month. To achieve the goal of being on site one week each month, CSI quoted the
cost of travel and living expenses at cost and agreed to a $12,000 limit for the year, unless prior written
authorization is approved by the city. The IT Solutions staff made a decision that two additional projects
(upgrade CICS and implement TurboTunes) would be beneficial to the city to address deficiency issues as
defined by the Premis Group. CSI provided written quotes for the two projects and provided pricing for an
additional four weeks of on-site service. The additional cost for the two projects and on-site time is
$26,000. The total cost for the year for base support services, upgrades, new projects and travel is about
$16,000 less than the previous years agreement.
The previous agreement with CSI ended on April 11, 2004. The second recommendation is for ratification
of payment for three days of the remaining mainframe systems support.
Cornerstone Systems Inc., is designated as a CISV vendor by the State of Texas. Under Section 271.083
of the Texas Local Government Code, a local government satisfies otherwise applicable bidding
requirements when it makes a purchase through the State of Texas General Service Commission catalogue
purchasing procedure, as established by Section 2157.061 of the Texas Local Government Code. The city
will comply with that procedure for the purchase agreement under this Mayor and Council Communication.
M/WBE -
A waiver of the goal for MIWBE subcontracting requirements was requested by the Purchasing Division and
approved by the M/WBE Office because the purchase of goods or services is from sources where
subcontracting or supplier opportunities are negligible.
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Page 3 of 3
RENEWAL OPTIONS -
This agreement may be renewed for up to two successive one-year terms at the city's option. The cost of
travel for the renewal periods may be increased, if the vendor provides documentation that there has been
an increase in air fares, lodging and per diem costs. This action does not require specific City Council
approval provided that the City Council has appropriated sufficient funds to satisfy the city's obligations
during the renewal term.
FISCAL INFORMATION/CERTIFICATION:
The Finance Director certifies that funds are available in the current operating budget, as appropriated, of
the Information Systems Fund.
BQN\04-0081\LGS
TO Fund/Account/Centers FROM Fund/Account/Centers
P168 539120 0043020 $76,000.00
Submitted for City Manager's Office bk Charles Boswell (6183)
Originating Department Head: Jim Keyes (8517)
Robert Combs (8357)
Additional Information Contact: Kate Yarhouse (8465)
http://www.cfwnet.org/council_packet/Reports/mc_print.asp 9/12/2006