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Home My WebLink AboutContract 37064A►FFILIATEa N�{RTEL NETWORKS' Authorized Distributor MAINTENANCE AGREEMENT CITY SECRETAR ` CONTRACT NO. 3LO el 1. This Maintenance Agreement, hereinafter, referred to as the "Agreement" between Affiliated Telephone, Inc. (hereinafter "ATI") and «Company» ( hereinafter "Buyer") is entered into on `S City of Ft. Worth 1)00 Throckmorton Ft. Worth, TX 76102 Equipment Type: Nortel Voice Network Equipment/Nortel Data Network Equipment/Jumper Data Network Equipment 2. TERM ATI shall provide service on the equipment identified on page 1 and page 3 of Appendix A forape o of 12 months, commencing and continuing through /1E " .1"7deand shall be automatically renewed for consecutive terms of one y ar, unless either party gives written notice, at least thirty (30) days prior to the end of such term to the other of intent to allow the Agreement to expire as of the end of the then current term. 3. EQUIPMENT AND CONTRACT DESCRIPTION CONTRACT OPTION 7 days/ 24 Hours Emergency Service 4. AGREEMENT It is agreed to and understood that this Agreement constitutes the entire Agreement between the parties, and supersedes and replaces all other prior understanding or agreements relating to equipment and services covered by this Agreement. This Agreement may not be changed, modified or varied except by the specific written and signed approval by authorized representatives of both parties. It is understood and agreed by and between the parties hereto, that if there is any conflict between this Agreement and client's purchase order, or any other document, this Agreement will govern. 5. SERVICE SCHEDULE —VOICE EQUIPMENT Support for the City of Fort Worth Nortel voice equipment identified on page 1 of Appendix A is provided by ATI 7 Days X 24 Hours. Requests for support should be made by calling ATI at (972) 852-4013. A. Standard Service -Monday thru Friday, 8:OOA.M. to 5:00 P.M. A ticket will be opened upon report of problem and customer shall be contacted by an ATI Technician within 4 hours of problem report. For problems that can be resolved by ATI, every attempt will be made to resolve these problems within four hours of time that customer was contacted by an ATI. B. Emergency Service is defined at 25°10 of the "Buyer's" system out -of -service, First trunks of the "Buyer's" main line out -of -service, a console out -of -service, CallPilot out -of -service, Symposium/Contact Center out -of- service, Signaling Server out -of -service, Network Routing Server out -of -service or previously identified pending major service affecting outage and will be dispatched within 2 hours of call -in time, 7 Days X 24 Hours. Dispatch for the purpose of this contract is defined as a technician is on his way to customer site. 6. SERVICE SCHEDULE —DATA NETWORK EQUIPMENT Support for the City of Fort Worth Nortel &Juniper data network equipment identified on page 3 of Appendix A is provided directly by Nortel and Juniper 7 Days X 24 Hours. Requests for support on Nortel data network equipment should be made by calling Nortel at 800-4NORTEL and reference Site ID: 13255. Requests for support on Juniper data network equipment should be made by calling Juniper at 888-3144TAC and reference J-Care Contract: C89498. a 6. SERVICE SCHEDULE - DATA NETWORK EQUIPMENT (continued) N92RTEL "oriel Networks Support Services Nortel Data Network Equipment Service Terms and Conditions Manag;-k ar �" -ervic City of Fort WorthSoftware Release siness Next Business 4 Hour (7x24) Subscription - Day (5x12) Day Service Service Plus Service Service Model Number GU6300000 GJ6300000 GK6300000 GN6300000 Hardware & Hardware & Hardware & 7x24 Phone Support Yes Operational Operational Operational Software Software Software Priority Phone Access to TSC (Over Non- Yes Yes Yes Yes Contract Customers) Unlimited TSC Callers No Yes Yes Yes Major & Minor Software Releases Applications & Operational Only Operational Only Operational Only Operational Software Software Patches Yes (does not include Yes Yes Yes billable patches) Electronic Support Yes Yes Yes Yes Return -To -Factory Parts Shipment to Customer Site No No No No Advance Parts Shipment to Customer Site No Yes Yes Yes Same Part or Like Part Delivered to Customer No Like Like Like On -site Labor No Yes Yes Yes Next business day 4 hour same day 4 hour same day parts parts &labor (No. parts & labor (No. &labor (No. Amer if Amer if site within Amer if site within site within 50 mi of Response Time No 250 mi. of parts 50 mi of parts parts depot, 6 hrs 5 1 - , depot6 hrs 51-100 depot; see mi); see availability 100 mi); see availability matrix availability matrix rest of world) matrix rest of rest of world) world) Mon - Fri Mon - Fri (excluding holidays) (excluding holidays) 7AM - 7PM North Service Coverage Period No America. See 7AM - 7PM North 7-day-a-week, 24- Service Definition America local time hour -a -day Document for rest of (8` M - 8PM rest of world) world. 3 7. EXCLUSIONS This Agreement does not include equipment lost, stolen, or damaged due to negligence, tampering, misuse, accident, or resulting from electrical storms, lightning due to violent weather, power outages or failure to maintain proper equipment environment nor the labor associated with the repair or replacement of these parts. Exclusions are also covered on page 1 of Appendix A. 7a. A system audit will be performed within 30 days of signed agreement, at which time any equipment or repairs will be noted and it will be the customers responsibility to replace or repair said item. If customer does not agree to replace or repair said item, this item may be excluded from coverage under the terms of this maintenance agreement. 8. LIMITATIONS OF LIABILITY "ATT' will not be liable for any injury, damage, or claim to persons and properties that may arise through the operation or maintenance of the system or failures thereof unless such injury or damage is caused by the negligent acts, omissions or intentional conduct of ATI, its officers, employees or representatives.. In no event will "ATP' be liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, loss of use, and loss of profits. "ATI" shall not be liable for failure to perform due strikes, lock -out, civil disturbances, or Acts of God beyond "ATI's" control. 9. TERMINATION In the event of a breach or failure to perform obligation under the contract, written notice no be provided and the parry responsible for the failure shall be given 30 days to cure the default. Failure to cure would provide the other party the right to terminate. In any case either parry has the right to terminate with 30 days advance notification. 10. AUTHORIZED REPRESENTATIVES CUSTOMER CONTACT A CUSTOMER CONTACT B CUSTOMER CONTACT C Lt La 2s its i7 7 :;,„v;��-, 0 oral WWA�W 0 ATI will receive and dispatch from the Buyer's representatives identified above to verify that ATI has been requested by an acceptable Buyer's contact. 11. CUSTOMER SERVICE REPRESENTATIVE Courtney Battles Customer Service Representative ohn Ri Customer Service Representative The "Buyer" contact when calling in service problems can direct calls to any of these customer service representatives. 12. Governing Law This Agreement shall be construed in accordance with, and governed by, the laws of the State of Texas, and all obligations of the parties created hereunder are performable in Tarrant County, Texas, ANNUAL TOTAL —City of Fort Worth Voice &Data Network Equipment Annual Maintenance $ 320,616.22 SIGNING SECTION On this day, � �-�aC , we The "Buyer" want the Vendor "(ATI)" r to provide Teleco unication Service to our company. i 4C,tQ1� Name (BUYER) Karen L. Montgomery Assistant City Manager/CFO Title to by "ATI" Representative. (ATI) Au�.hari�atioi Attested Byo Marty Hendril -- ;hy Stcretax y APPENDIX A INITIAL TERM: May I7, 2008 to May I6, 2009 CLIENT NAME: City of Ft. Worth ADDRESS: 1000 Throckmorton CITY, STATE, ZIP: Ft. Worth, TX 76102 CUSTOMER CONTACT: PHONE NUMBER: TYPE OF CONTRACT OPTION A SPECIFIC EXCLUSIONS: NONE PREMIUM CONTRACT —SWITCH AND PHONES COVERED — 7X24 COVERAGE APPENDIX A - NORTEL VOICE EQUIPMENT TYPE &SERVICES PRICING Forts 334 - flortel Toice System .--illonth ALT PSAP/OPTION 61 C $2.10 Monthly $701.40 Annual $8,416.80 124 ANIMAL CONTROL/SUCCESSION BRANCH OFFICE $2.10 $260.40 $3,124.80 1051 BELKNAP/CS 1000M SG $2.10 $2,207.10 $26,485.20 144 BOLT ST/O PTION 11C $2.10 $302.40 $3,628,80 501 BOLT ST/OPTION 61 C $2.10 $1,052.10 $12,625.20 340 CENTRAL DIVISION/CS 1000E $2.10 $714.00 $87568,00 2973 CITY HALL/CS 1000M MG $2.10 $63243,30 $74,919.60 157 COLUMBUS TRAIUMEDIA GATEWAY 1000B $2.10 $329,70 $3,956.40 140 EAST DIVISION/MEDIA GATEWAY 1000B $2.10 $294.00 $3,528.00 382 DAMES ST/CS 1000S $2.10 $802.20 $9,626.40 155 MEACHAM/CS 1000S $2.10 $325.50 $35906,00 130 NORTH DIVISION/MEDIA GATEWAY 10006 $2.10 $273.00 $39276,00 140 SOD/CS 1000S $2.10 $294.00 $3,528,00 149 WEST DIVISION/SUCCESSION BRANCH OFFICE $2.10 $312.90 $33754,80 184 WILL RODGERS/CS 1000E $2.10 $386.40 $4,636.80 96 CALLPILOT $6.25 $600.00 $7,200,00 200 SYMPOSIUM CALL CENTER 1 $1,001 $200,00 $2,400.00 TEXAS DIR TOTAL $183,580.80 [I APPENDIX A — VOICE EQUIPMENT SERVICES DESCRIPTION 1. Complete PBX Coverage ■ Covers all systems and components kMl, CS 1000, Signaling Servers, Network Routing Server Symposium Contact Center, Call Pilot, OTM, Nortel Telephone Sets) ■ Covers all service labor ■ Access to Nortel Technical Support on customer behalf ■ No charge installation on requested patching 2. Alarm Monitoring —Sight Event Buffer to monitor alarms for each PBX ■ Major alarms are reported to ATI 7 Days X 24 on M1/CS 1000 Systems 3. Guaranteed Response Times ■ 2 Hour Emergency ■ 4 Hour Normal Response 4. Discounted Labor Rates for system adds, moves, and changes 5. Provide engineering for any upgrades/expansions 6. ATI has provided a Nortel crash kit that is restocked and kept in customer inventory — approximate value $50,000.00 7. Free Traffic Studies —upon customer request, ATI will provide a free analysis of customer PBX trunking. 8. Preventive Maintenance Services —Requested or scheduled preventative maintenance program. ■ System Diagnostics ■ System Clean Up Twice Yearly ■ Database Back Up ■ UPS Health Check 9. Additional Provided Services ■ Trouble Ticket Reporting ■ All software patches as identified and recommended by ATI and agreed upon by customer. ■ SEB Alarm Monthly Reporting ■ Monthly / Quarterly Meeting ■ Provide requested System Software Audit Information ■ Requested Nortel Product Bulletins and New Product Introduction Information 2 APPENDIX A - NORTEL & JUNIPER DATA NETWORK EQUIPMENT TYPE & SERVICES PRICING fly 1 iLart nurnoer GJ6300336 fescription MGD ONSITE SVCAGR NBD ALTEON CACHE hacn $681.73 Extended $681,73 1 GN6300536 MGD ONSITE SVC 4HR 24X7 PASSPORT 1648T $15186.94 $13186.94 2 GN6300299 MGD ONSITE SVC 4HR 24X7 VPN 16XX 17XX SL299 $13068,25 $2,136.50 2 GN6300187 MGD ONSITE SVC 4HR 24X7 8600 10 SLOT CHAS $11 ,284.90 $22,569,80 4 GN6300186 MGD ONSITE SVC 4HR 24X7 8600 6 SLOT CHAS $8,902,05 $35,608.20 1 GN6300318 MGD ONSITE SVC 4HR 207 APP SWCH 2208 SL318 $29441.69 $23441.69 1 GN6300548 MGD ONSITE SVC 4HR 24X7 ASF 5114 FW SL548 $4,595,15 $43595.15 2 GN6300AR7 MGD ONSITE SVC 4HR 24X7 SECURE RTR 3120 $678.26 $1,356.52 4 GN6300BM5 MGD ONSITE SVC 4HR 24X7 SR3120 MOD DS3 T3 $805.92 $3,223.68 1 GN6300AR5 MGD ONSITE SVC 4HR 24X7 SECURE RTR 1002 $195,50 $195.50 1 GJ6300364 MGD ONSITE SVCAGR NBD VPN 1010/1050/1100 $353,18 $353.18 1 GJ6300CB2 MGD ONSITE SVC NBD ERS 2526T-PWR SLC132 $124,06 $124.06 1 GJ6300CB1 MGD ONSITE SVC NBD ERS 255OT-PWR SLCB1 $285,14 $285.14 1 GJ6300CBO MGD ONSITE SVC NBD ERS 4550T & T-PWR SLCBO $315,16 $315.16 1 GJ6300550 MGD ONSITE SVCAGR NBD BAYSTACK 5510-24T $383,19 $383.19 1 GJ6300845 MGD ONSITE SVCAGR NBD ERS 5520-48T PWR $587.29 $587,29 1 GU6300156 S/W REL SVC PLUS FOR ENTERPRISE NMS SL156 $2,373.89 $25373,89 7 GJ6300187 MGD ONSITE SVC NBD 8600 10 SLOT CHAS SL187 $7,481.90 $52,373.30 1 SVC-SDCE-M7i SAME DAY ONSITE SERVICE PACKAGE FOR M7i ROUTER $6,244,50 $6,244.50 TEXAS DIR TOTAL E$137,035.42 APPENDIX A - NORTEL DATA NETWORK EQUIPMENT SERVICES DESCRIPTION 1. 7 X 24 Telephone Support 2. Priority Phone Access to TSC (Over Non -Contract Customers) 3. Unlimited TSC Callers 4. Major & Minor Software Releases - Operational Only 5. Software Patches 6. Electronic Support 7. Advance Parts Shipment to Customer Site 8. Same Part or Like Part Delivered to Customer 9. On -site Labor 10. Response Time(GK6300000 and GN6300000) - 4 hour same day parts & labor (if site within 50 mi of parts depot, 6 hrs 51-100 mi) 11. Response Time(GJ6300000) - Next business day parts & labor (if site within 250 mi. of parts depot) 12. Service Coverage Period (GK6300000 and GJ6300000) - Mon - Fri (excluding holidays) 7AM - 7 PM North America local time (8AM - 8PM rest of world) 13. Service Coverage Period (GN6300000) - 7-day-a-week, 24-hour-a-day 14. Response Time Terms/Conditions (GJ6300000) - If RMA issued by 7PM North America local time, otherwise 2nd business day 15. Response Time Terms/Conditions (GK6300000) - If RMA issued by 3PM Americas (4PM rest of world) local time, otherwise next business day 16. lspo>tse Time Terms/Conditions (GN6300000) - No Prerequisites Apply (begins upon;P, VIA being issued by Nortel) 3 APPENDIX A - JUNIPER DATA NETWORK EQUIPMENT SERVICES DESCRIPTION 1. JTAC Access — unlimted access to JTAC engineers by phone and online 24x7x365 2. Software Releases — Juniper networks will provide customer with access to all new software releases customer has licensed when they are made available for general public release. 3. Online Tools — Access to the juniper,net Customer Support Center (CSC) at the URL http://www.juniper.net/ support 4. Same Day — Same day delivery of advance hardware replacements 7 days per week, including holidays, 24 hours a day within 4 hours of a final diagnosis of a part failure by Juniper Networks, 5. Onsite — a Juniper Networks trained service technician will arrive onsite upon final diagnosis of a part failure by Juniper Networks. The service technician will ariive with a replacement product, coordinate with JTAC and the customer for final resolution of the problem and return the defective product to Juniper Networks on behalf of the customer. 0 �i �• • • • i It is recommended - City Council: F.11MR.WeEIMUphone, Inc., for an estimated cost of $281,000.00; and ois Department Building and Procurement Commission, The scope of the procurement is to provide both routine preventative - a - and emergency r- • - for • - and data also has Nortel Succession phone switches at Will Rogers Memorial Center and Nortel Passport data switches at City Hall, Police Administration and Will Rogers. These systems provide telephone and data service for such critical City functions as public safety dispatching operations and water customer service, These systems need a high level of preventive maintenance to ensure problems are proactively 2ddressed whenever possible and that repair personnel are immediately notified in case of a system failure. repair personnel who are then automatically dispatched to the repair site if a remote repair fails to fix the problem. The vendors were asked to respond with proposal information to three options for maintenance servi Fhree vendors responded with proposals to provide voice and data maintenance and support Logname: 13PO4-0273 Page 1 of 2 customers, and 4) response to the specifications including quality and thoroughness. After evaluation, it was determined that ATI, would provide the best solution for the City. All is designated as a Catalogue Information Systems vendor by the State of Texas. Under Section 271.083 of the Texas Local Government Code, a local government satisfies otherwise applicable bidding requirements when it makes a purchase through the Texas Building and Procurement Commission catalogue purchasing procedure. The City will comply with that procedure for the purchase agreement authorized under this Mayor and Council Communication. M/V1/BE - A waiver of the goal for M/WBE subcontracting requirements is not required when making a purchase from a Cooperative Purchasing Program. RENEWAL OPTIONS -This agreement may be renewed for up to three successive one-year terms at the City's option. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. FISCAL INFORMATION/CERTIFICATION: The Finance Director certifies that funds are available in the current operating budget, as appropriated, of the Information Systems Fund. BQN\04-0273\LGS TO Fund/Account/Centers Submitted for City Manager's Office b� Originating Department Head: Additional Information Contact: FROM Fund/Account/Centers PI68 539120 0046010 Richard Zavala (Acting) (6183) Jim Keyes (8517) Robert Combs (8357) Pete Anderson (8781) $281, 000.00 Logname: 13PO4-0273 Page 2 of 2