HomeMy WebLinkAboutContract 40756fil�V SECRF1ARY
coNwAcT 11e a. _ 67- S Cv
Internet Service Order Form
nit-v) telecom
Contract Classification
NEW
•
■
Master Services Agreement on File Date of Original on File:
TWTC Standard Terms and Conditions on File
Date of Original on File:
0/0/00
10/21/09
This Service Order is entered into by tw telecom holdings inc. by and through its wholly owned subsidiaries that are certified to provide the services being ordered hereunder
(collectively 'TWTC") and The City of Fort Worth ("Customer"). It is effective upon execution by both
Parties ("Effective Date").
The Internet services described herein are governed by TWTC's Standard Terms and Conditions or Master Service Agreement executed by Customer. This Agreement incorporates by
reference the attached Service Level Agreement for Internet Services.
Customer and the individual signing below represent that such individual has the authority to bind Customer to this Agreement.
Customer
Name.
The
City
of
Fort
Worth
Service
Address:
1000
Throckmorton
Street,
Billing
Address:
Fort Worth,
TX 76102-6311
Term:
24
Months
Grand Total (Detailed Price Description Below)
Monthly
Recurring
Charges "MRC"
$1,635.00
Non -Recurring
Charges "NRC"
$250.00
Additional charges may be assessed if Customer causes a delay in installation or if wiring is required between the service address and the network demarcation point.
tw telecom holdings inc.
Signature:
Print Name: y evin B • slev
Title:
Date:
Vice President / General Manager
Sales Person: Stephen Tarr
Customer: The Citi
Signature:
Print Name:
Title:
Date:
of Fort Worth
ditt, _dr?
Dien itio Montgomery
Afrasistant City Managjk,
INTERNET
SERVICES
Unit
Price
Quantity
Monthly
Total
Unit
Install
Total
Install
Internet
Transport
Ethernet_100Mbps
$ 146.50
1
$ 146.50
$ 250.00
250.00
Internet
Access
100
Mbps
$ 1,488.50
1
$ 1,488.50
DNS
Primary
DNS
(11+)
-
Secondary
DNS
(51+)
DATA
SERVICES
TOTAL
$1,635.00
$250.00
Internet Services
Included Services for Internet Service
> Primary DNS (for up to 10 domains)
> Secondary DNS (for up to 50 domains)
> Customer premise router and CSU/DSU (CPE) available through TWTC for an additional charge
> 24 x 7 Internet trouble shooting of Internet Service (excludes CPE)
> Usenet NNRP/NNTP access and/or feeds (on request)
> Backup MX (mail exchange) record (on request)
> Web -based bandwidth usage reports, inbound and outbound traffic (on request and where available)
Usage: Customer shall not transmit or store material in violation of any Federal or state laws or regulations, including, but not limited to, obscenity, indecency, defamation or infringement
of trademark or copyright. Customer has read and agrees to adhere to TWTC's IP policy at http://www.twtelecom.com/cust_center/ip_addressing_policy.html and Acceptable Use Policy
("AUP") at http://www.twtelecom.com/cust_center/acceptable_use_polic ,1 a}ii ' e modified from time to time.
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Atteted Byo
Marty Hendrix Secretary
Assis City Arta -nc
_tw teltom - Confidential
urFICIRL RECORD
CITY SECRFgqy
Version 4.6 Rev. 8-13-10
NO meL,,
09-01-10 F03:58 IN
'yl
Service Level Agreement
Internet Services
�\ 1
1
%
telecom..
Network Availability
tw telecom ("TWTC")'s Internet Services will be available to Customer at least 99.99% of the time in a calendar month
("Network Availability') or Customer will receive service outage credits per the table below. A service outage causing
Network non -availability is defined as the inability to transmit and receive data due to a failure in TWTC's equipment or
network ("Service Outage"). Credits are based upon a percentage of the monthly recurring charge ("MRC") for the non-
performing Internet Service as follows:
Per Service Outage
Percentage
Credit
Up
to
5
No
Credit
minutes
(99.99%
availability)
5
to
4
hours
5%
of
the
MRC
minutes
up
4
hours
up
to
8
hours
10%
of
the
MRC
8
hours
up
to
12
hours
15%
of
the
MRC
12
hours
up
to
16
hours
MRC
20%
of
the
16
hours
up
to
24
hours
MRC
35%
of
the
24
hours
50%
of
the
MRC
or
greater
Network Latency
TWTC's Internet Services will have an average round-trip transmission of 45 milliseconds ("ms") or less between TWTC
Internet points of presence ("POPs") in the forty-eight contiguous United States and an average round-trip transmission of
75 milliseconds or less between TWTC Internet POPs in the forty-eight contiguous states plus Hawaii ("Latency"). If
TWTC fails to meet the applicable Latency standard, credits will be calculated per the table below. Credits are based
upon a percentage of the MRC for the non -performing Internet Service as follows:
48-Contiguous-U
S-+ Hawaii
Credits
-48-Contiguou-s-LLS.
0.00
to
45.00
ms
No
Credit
0.00
to
75.00
ms
45.01
to
55.00
ms
75.01
to
85.00
ms
5%
of
the
MRC
55.01
to
60.00
ms
85.01
to
90.00
ms
10%
of
the
MRC
60.01
to
65.00
ms
90.01
to
95.00
ms
15%
of
the
MRC
95.01
to
100.00
ms
MRC
65.01
to
70.00
ms
20%
of
the
100.01
to
105.00
ms
70.01
to
75.00
ms
MRC
35%
of
the
105.01
75.01
50%
of
the
MRC
ms
or
greater
ms
or
greater
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