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Home My WebLink AboutContract 43183 (2)ao m - ® vMN a= ! CO s alU---= v — —1 0 — a v co ®laa v ® a al i o Change „ui 'hafrihatoon for ServiceElite CITY SECRETARY L is bee; CONTRACT �10. _✓ alb .1101•11. - Each of us agrees to amend the referenced Master Services Attachment for ServiceElite ("Attachment") to include: AUX 503 Extended S iu pp o rr Service 1. Scope of Service Under this Service IBM will provide basic how-to, usage, known and new defect support for the Eligible Machines and Supported Products. The terms specified in this section "AIX 5.3 Extended Support Service" are only applicable to this specific Service and will expire when this Service expires. You will receive AIX 5.3 Extended Support Service for the Eligible Machines and Supported Products that are identified as such within the Schedule. The Schedule will also specify the hours of support coverage for the Eligible Machines and Supported Products as applicable. Any newly acquired Eligible Machines and Supported Products may be added upon your written request, and once accepted by IBM will be reflected via a Schedule and may result in changes to the charge for this Service. 2. Definitions: Full Shift — is 24 hours a day, seven days a week, including national holidays. Off Shift — is all hours outside of Prime Shift. Prime Shift — is 8:00 a.m. to 5:00 p.m. in the local time zone where your U S. based Primary Technical Contact resides, Monday through Friday (excluding national holidays). Response Time — is the elapsed time between receipt of a submission by IBM Remote Technical Support, and the acknowledgment and initial disposition of the submission. S everity 1 - is a (Customer Critical Problem) critical business impact which means you are unable to use the program and has no known work around, resulting in a critical disruption to business operations. S everity 2 — is a significant business impact, which means the program is usable but is severely limited. S everity 3 — is some business impact, which means the program is usable with Tess significant features. S everity 4 — is a minimal business impact, which means the problem causes little impact on operations or that a reasonable circumvention to the problem has been implemented. S upported Products — refer to the Supported Products listing for the end of service at: htto://www-03.ibm.com/services/sl/products/ Technology Level — is an accumulation of fixes, new device support and programming enhancements that is used for preventive maintenance on AIX. 3. AIX Support 3.1 IBM Responsibilities IBM provides remote usage, known and new defect assistance only to your Information Systems ("IS") technical support personnel. This assistance is not available to your end users. This assistance will provide support to United States ("U.S ') callers only for the U.S. English versions of the Supported Products installed on systems which are physically located in the U.S. Electronic response is only available during Prime Shift. Electronic access and response details may be found at: http://wwwl4.software.ibm.com/webapn/set2/sas/f/handbook/home.html Usage and known defect support is available during Full Shift for Severity 1 and during Prime Shift for Severity 2, 3 and 4 problems. New defect support is available during Full Shift for Severity 1 problems and during Prime Shift for Severity 2, 3, and 4 problems. IBM will: a. provide you with basic, short duration, remote assistance f►nr installation (or reinstallation), usage and configuration questions; OFFICIAL RECORD CITY SECRETARY Z125-7229-07 11-2011 Page 1 of 3 FT. WORTH, TX 04-23-12 AL D5-09-12 A08:51 IN b. provide assistance with questions regarding product documentation related to the Supported Products; c. determine an applicable resolution which may include patches or workarounds; d review diagnostic information to assist in isolation of a problem cause (which would include, assistance interpreting traces and dumps for installation problems); and e. provide assistance on Supported Product known defects for which available corrective service information and program fixes are available and for which you are entitled to receive support under the terms of the IBM Program license. Response Criteria: IBM will use commercially reasonable efforts to respond, by telephone, to service calls from you within two hours during Prime Shift. IBM's initial response may result in resolution of your request or it will form the basis for determining what additional actions may be required to achieve technical resolution of your request. During Off Shift IBM will use commercially reasonable efforts to respond to service calls which you specify to be Customer Critical Problems within two hours. Also during Off Shift hours of coverage, IBM will use commercially reasonable efforts to respond to all other severity service calls within four hours. Your Responsibilities You agree to: a. have an IBM software maintenance agreement in place for the duration of this Service on the machines listed in the Schedule; b. pay any communication charges associated with accessing this Service unless IBM specifies otherwise; c. ensure you are properly licensed to use all software Supported Products for which you request assistance; d for usage and known defect support, ensure that systems covered are at Technology Level 10, 11 or 12, and if requested by IBM, you will install the latest available corrective service pack in the event complex debugging or in-depth problem determination is required. Current service packs are documented at the fix central website at http://www-933.ibm.com/support/fixcentral/: e. for new defect support, ensure that systems covered are at Technology Level 12, and if requested by IBM, you will install the latest corrective service pack; f ensure that any access codes IBM provides to you are used only by your authorized personnel; g J designate a technically qualified representative (called "Primary Technical Contact") who will be your focal point and to whom IBM may direct general technical information pertaining to your Supported Products. Your Primary Technical Contact and each caller must have sufficient technical knowledge of your Supported Product environment to enable effective communication with the IBM support center; h provide IBM with all relevant and available diagnostic information (including product or system information) pertaining to software problems for which you request assistance; i. provide IBM with appropriate remote access to your system, if required to assist you in isolating the software problem cause. You will remain responsible for adequately protecting your system and all data contained therein whenever IBM remotely accesses it with your permission. If you decline providing remote access to your system by IBM, IBM may be limited in its ability to fully provide the Services necessary to resolve the problem and if IBM is unable to do so, IBM will notify you and close out the service call; use the information obtained under this Service only for the support of the information processing requirements within your Enterprise. You may not resell the Service or use it to provide support to third parties; k. provide IBM with written notice of changes to your machine inventory within one month after the change occurs. Such changes may cause a revision to your charges for the Service, and Z125-7229-07 11-2011 Page 2 of 3 I. understand that any onsite assistance under "AIX Extended Support Service" is outside the scope of this Service. m understand that Java support is limited to current levels that are supported on AIX 5.2, as documented at this website: htto://www.ibm.com/develooerworks/lava/idk/lifecvcle/index.html 4. Termination IBM may terminate this Service upon one month written notice to you. You may terminate the Service by giving one month written notice to IBM anytime after this Service has been in effect for at least two months for each of the Eligible Machines and/or Supported Products. You will receive a prorated credit for any remaining prepaid period associated with the terminated Service. This Service does not automatically renew. This 1) Change Authorization, 2) the referenced Attachment and any prior Change Authorizations that have not been replaced by this one, 3) the Schedule, and 4) the IBM Customer Agreement or any equivalent agreement in effect between us ("Agreement") comprise the complete agreement regarding the Services in this Change Authorization. Each party accepts the terms of this Change Authorization by signing this Change Authorization by hand or, where recognized by law, electronically. As used in this Change Authorization, "you" and `Your" refer to the Enterprise identified below: Agreed to: FORT WORTH POLICE DEPARTMENT Authorized signature Name (type or print): Charles W. Pattie& Date: 0 +1, 1 9. /2 Enterprise number: Enterprise address: FORT WORTH POLICE DEPARTMENT 1000 Throckmorton St FORT WORTH, TX 76102-6312 Enterprise telephone number: Agreed to: International Business Machines Corporation By \ 77 )4 Auth ' ed ignature A_ Name (type or print): 4y ti t- Date: /t}rv2 q n J ) , itJ dik Referencd' Attachment number: er Change Authorization number: f \ e TA Y l � IBM address: Z125-7229-07 11-2011 Page 3of3 CITY OF FORT WORTH cal Jeff& alstea Chief of Police Date: Z "j0'/Z /dadair fiesta:42 C - ; W. Daniels Assistant City Manager Date: O4i 19, 12. APPROVED AS TO FORM AND LEGALITY: /if/ Jessi� �5angsvg Assisnt City Attorney \46 Date: ATTEST: City S ecretar Date: Authority M&C: ior Contract Number: ditsiPk�.. *littbs rzen,,,•opeara OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX 1 1 MAR SYSTEMS QUOTE VALID FOR 30 CALENDAR DAYS Machine type 3581 3580 17014 1722 19133 Fort Worth Polce Department L43 'TOO 60U 55A 6592 6593 8313 1740 710 7310 kR3 2005 IB16 2005 B16 7014 TOO 7310 9133 9133 1 Model CR3 55A 55A QUOTATION Quote #: ER032112A Sales Rep.Edgar Romero Date: March 21, 2012 (713) 664-9850, x 16 (713) 664-9860 - FAX edaar.romero(markiiisys.com This quote is for 1 year, 7x 24 support covering 3/9/12-3/8/13 HARDWARE MAINTENANCE Description ULTRIUM 2 TAPE TS2340 LTO SCSI TAPE DRIVE I RS/6000 SYSTEM RACK DS4300 MIDRANGE DISK (60U) SYSTEM P5 U LTRA320 SCSI 4-PACK U LT320 SCSI 4-PCK FOR DISK M 4WAY1.5GHZ PWR5+ PROC.CARD DS4000 EXP710 STRG. EXP.UNIT CRACK -MOUNTED HMC I SAN 16B-2 ISAN16B-2 I RS/6000 SYSTEM RACK Serial # LIST PRICE 1330739 $ 0068R1872 J000022D7B 0013G6104 10000F046G 00131822Y 0000EF21 A 00101100V 00101106M 0000EFDEB SOFTWARE MAINTENANCE MCP REMOTE SUPPORT 0000EF21A SWMA FOR AIX 0000F046G SWMA FOR HACMP 0000F046G $ 1,682 78 $ 374.91 $ 2,523.49 $ 2,970.02 $ 763.41 632.66 350.54 350.54 374.911 $ 337.49 $ 3,704.24 not renewed 1 MARK III DIR PRICE $ S IM $ 1,455.60 $ 324.30 $ 2,182.82 $ 2,569.07 660.35 547.25 303.22 303.22 324.30 $ 291.93 $ 3,204.17 not renewed GRAND TOTALI $ 14, 064.99 I This maintenance can be purchased off Mark III's DIR Contract # DIR-SDD-952. $ 12,166.22 1 1 Hardware & Software Maintenance REVISED March 21 2012 -- Mark III QUOTE IBM MAINTENANCE - Tiburon Equipment.xls