HomeMy WebLinkAboutContract 55086 CSC No.55086
FORTWORTH.
VENDOR SERVICES AGREEMENT
This VENDOR SERVICES AGREEMENT ("Agreement") is made and entered into by and
between the CITY OF FORT WORTH("City"),a Texas home rule municipal corporation,acting by and
through Dana Burghdoff, its duly authorized Assistant City Manager, and MK SOLUTIONS, INC.
("Vendor"),a corporations acting by and through Rachel A.G.Davis.,its duly authorized Business Manager,
each individually referred to as a"Party"and collectively referred to as the"Parties."
AGREEMENT DOCUMENTS:
The Agreement documents include the following:
1. This Vendor Services Agreement;
2. Exhibit A—Scope of Services including the Vendor's response to ITB 19-0090;
3. Exhibit B—Price Schedule;and
4. Exhibit C—Verification of Signature Authority Form.
Exhibits A,B and C,which are attached hereto and incorporated herein,are made a part of this Agreement
for all purposes. In the event of any conflict between the terms and conditions of Exhibits A, B or C and
the terms and conditions set forth in the body of this Agreement,the terms and conditions of this Agreement
control.
1. Scope of Services. Vendor will provide and support a Library Patron Self-Checkout
solution for the City's Library Department. Exhibit "A," - Scope of Services more specifically describes
the services to be provided,further referred to herein as the"Services"and includes the Vendor's response
to ITB 19-0090.Vendor will perform the Services in accordance with standards in the industry for the same
or similar services.In addition,Vendor will perform the Services in accordance with all applicable federal,
state,and local laws,rules,and regulations.If there is any conflict between this Agreement and Exhibit A,
the terms and conditions of this Agreement control.
2. Term. This Agreement begins on the date signed by the Assistant City Manager below
("Effective Date") and expires on September 30, 2024 ("Expiration Date"), unless terminated earlier in
accordance with this Agreement("Initial Term"). City will have the option,in its sole discretion,to renew
this Agreement annually for additional one-year renewal options("Renewal Term").The City shall provide
Vendor with a Contract Renewal Notice indicating its intent to renew at least thirty(30) days prior to the
end of each term. The City shall provide Vendor with written notice of its intention not to renew at least
thirty(30)days prior to the expiration of the Initial Term or any Renewal Term.
3. Compensation. City will pay Vendor in accordance with the provisions of this Agreement,
including Exhibit`B,"—Price Schedule. Total annual compensation under this Agreement will not exceed
Ninety-Nine Thousand Dollars($99,000.00).Vendor will not perform any additional services or bill for
expenses incurred for City not specified by this Agreement unless City requests and approves in writing the
OFFICIAL RECORD
CITY SECRETARY
VSA with City of Fort Worth&mk Solutions, Inc. FT. WORTH, TX Page 1 of 72
additional costs for such services.City will not be liable for any additional expenses of Vendor not specified
by this Agreement unless City first approves such expenses in writing.
Vendor agrees to submit monthly invoices by the 10th day of the month for Services provided in
the previous month. City agrees to pay Vendor within thirty(30) days of receipt of accurate invoice.
4. Termination.
4.1. Written Notice. City or Vendor may terminate this Agreement at any time and for
any reason by providing the other party with 30 days' written notice of termination.
4.2 Non-appropriation of Funds. In the event no funds or insufficient funds are
appropriated by City in any fiscal period for any payments due hereunder, City will notify Vendor
of such occurrence and this Agreement will terminate on the last day of the fiscal period for which
appropriations were received without penalty or expense to City of any kind whatsoever,except as
to the portions of the payments herein agreed upon for which funds have been appropriated.
4.3 Duties and Obligations of the Parties. In the event that this Agreement is
terminated prior to the Expiration Date, City will pay Vendor for services actually rendered up to
the effective date of termination and Vendor will continue to provide City with services requested
by City and in accordance with this Agreement up to the effective date of termination. Upon
termination of this Agreement for any reason, Vendor will provide City with copies of all
completed or partially completed documents prepared under this Agreement. In the event Vendor
has received access to City Information or data as a requirement to perform services hereunder,
Vendor will return all City provided data to City in a machine readable format or other format
deemed acceptable to City.
5. Disclosure of Conflicts and Confidential Information.
5.1 Disclosure of Conflicts.Vendor hereby warrants to City that Vendor has made full
disclosure in writing of any existing or potential conflicts of interest related to Vendor's services
under this Agreement.In the event that any conflicts of interest arise after the Effective Date of this
Agreement,Vendor hereby agrees immediately to make full disclosure to City in writing.
5.2 Confidential Information.Vendor,for itself and its officers,agents and employees,
agrees that it will treat all information provided to it by City("City Information") as confidential
and will not disclose any such information to a third party without the prior written approval of
City.
5.3 Public Information Act. City is a government entity under the laws of the State of
Texas and all documents held or maintained by City are subject to disclosure under the Texas Public
Information Act.In the event there is a request for information marked Confidential or Proprietary,
City will promptly notify Seller. It will be the responsibility of Seller to submit reasons objecting
to disclosure. A determination on whether such reasons are sufficient will not be decided by City,
but by the Office of the Attorney General of the State of Texas or by a court of competent
jurisdiction.
5.4 Unauthorized Access.Vendor must store and maintain City Information in a secure
manner and will not allow unauthorized users to access, modify, delete or otherwise corrupt City
Information in any way. Vendor must notify City immediately if the security or integrity of any
City Information has been compromised or is believed to have been compromised,in which event,
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Vendor will, in good faith, use all commercially reasonable efforts to cooperate with City in
identifying what information has been accessed by unauthorized means and will fully cooperate
with City to protect such City Information from further unauthorized disclosure.
6. Right to Audit. Vendor agrees that City will,until the expiration of three (3)years after
final payment under this contract, or the final conclusion of any audit commenced during the said three
years,have access to and the right to examine at reasonable times any directly pertinent books,documents,
papers and records, including, but not limited to, all electronic records, of Vendor involving transactions
relating to this Agreement at no additional cost to City. Vendor agrees that City will have access during
normal working hours to all necessary Vendor facilities and will be provided adequate and appropriate work
space in order to conduct audits in compliance with the provisions of this section. City will give Vendor
reasonable advance notice of intended audits.
Section 6 will survive the expiration or termination of this Agreement.
7. Independent Contractor. It is expressly understood and agreed that Vendor will operate
as an independent contractor as to all rights and privileges and work performed under this Agreement, and
not as agent, representative or employee of City. Subject to and in accordance with the conditions and
provisions of this Agreement, Vendor will have the exclusive right to control the details of its operations
and activities and be solely responsible for the acts and omissions of its officers, agents, servants,
employees,Vendors and subVendors. Vendor acknowledges that the doctrine of respondeat superior will
not apply as between City, its officers, agents, servants and employees, and Vendor, its officers, agents,
employees,servants,Vendors and subVendors. Vendor further agrees that nothing herein will be construed
as the creation of a partnership or joint enterprise between City and Vendor. It is further understood that
City will in no way be considered a Co-employer or a Joint employer of Vendor or any officers, agents,
servants, employees or subVendor of Vendor. Neither Vendor, nor any officers, agents, servants,
employees or subVendor of Vendor will be entitled to any employment benefits from City.Vendor will be
responsible and liable for any and all payment and reporting of taxes on behalf of itself, and any of its
officers,agents, servants, employees or subVendor.
8. Liability and Indemnification.
8.1 LIABILITY- VENDOR WILL BE LIABLE AND RESPONSIBLE FOR ANY
AND ALL PROPERTY LOSS, PROPERTY DAMAGE AND/OR PERSONAL INJURY,
INCLUDING DEATH, TO ANY AND ALL PERSONS, OF ANY KIND OR CHARACTER,
WHETHER REAL OR ASSERTED, TO THE EXTENT CAUSED BY THE NEGLIGENT
ACT(S) OR OMISSION(S), MALFEASANCE OR INTENTIONAL MISCONDUCT OF
VENDOR,ITS OFFICERS,AGENTS,SERVANTS OR EMPLOYEES.
8.2 GENERAL INDEMNIFICATION- VENDOR HEREBY COVENANTS AND
AGREES TO INDEMNIFY, HOLD HARMLESS AND DEFEND CITY, ITS OFFICERS,
AGENTS,SERVANTS AND EMPLOYEES,FROMAND AGAINST ANYAND ALL CLAIMS
OR LAWSUITS OFANYKIND OR CHARACTER, WHETHER REAL OR ASSERTED, FOR
EITHER PROPERTYDAMAGE OR LOSS(INCL UDINGALLEGED DAMAGE OR LOSS TO
VENDOR'S BUSINESS AND ANY RESULTING LOST PROFITS) AND/OR PERSONAL
INJURY, INCLUDING DEATH, TO ANY AND ALL PERSONS, ARISING OUT OF OR IN
CONNECTION WITH THIS AGREEMENT, TO THE EXTENT CAUSED BY THE
NEGLIGENT ACTS OR OMISSIONS OR MALFEASANCE OF VENDOR,ITS OFFICERS,
AGENTS,SERVANTS OR EMPLOYEES.
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8.3 INTELLECTUAL PROPERTY INDEMNIFICATION — Vendor agrees to
defend, settle, or pay, at its own cost and expense, any claim or action against City for
infringement of any patent, copyright, trade mark, trade secret, or similar property right
arising from City's use of the software and/or documentation in accordance with this
Agreement,it being understood that this agreement to defend, settle or pay will not apply if
City modifies or misuses the software and/or documentation. So long as Vendor bears the
cost and expense of payment for claims or actions against City pursuant to this section,
Vendor will have the right to conduct the defense of any such claim or action and all
negotiations for its settlement or compromise and to settle or compromise any such claim;
however, City will have the right to fully participate in any and all such settlement,
negotiations, or lawsuit as necessary to protect City's interest, and City agrees to cooperate
with Vendor in doing so. In the event City, for whatever reason, assumes the responsibility
for payment of costs and expenses for any claim or action brought against City for
infringement arising under this Agreement, City will have the sole right to conduct the
defense of any such claim or action and all negotiations for its settlement or compromise and
to settle or compromise any such claim; however,Vendor will fully participate and cooperate
with City in defense of such claim or action.City agrees to give Vendor timely written notice
of any such claim or action, with copies of all papers City may receive relating thereto.
Notwithstanding the foregoing, City's assumption of payment of costs or expenses will not
eliminate Vendor's duty to indemnify City under this Agreement. If the software and/or
documentation or any part thereof is held to infringe and the use thereof is enjoined or
restrained or, if as a result of a settlement or compromise, such use is materially adversely
restricted,Vendor will, at its own expense and as City's sole remedy, either: (a) procure for
City the right to continue to use the software and/or documentation; or (b) modify the
software and/or documentation to make it non-infringing, provided that such modification
does not materially adversely affect City's authorized use of the software and/or
documentation; or (c) replace the software and/or documentation with equally suitable,
compatible,and functionally equivalent non-infringing software and/or documentation at no
additional charge to City; or(d)if none of the foregoing alternatives is reasonably available
to Vendor terminate this Agreement, and refund all amounts paid to Vendor by City,
subsequent to which termination City may seek any and all remedies available to City under
law.
Section 8 will survive the expiration or termination of this Agreement.
9. Assignment and Subcontracting.
9.1 Assimment. Vendor will not assign or subcontract any of its duties, obligations
or rights under this Agreement without the prior written consent of City. If City grants consent to
an assignment, the assignee will execute a written agreement with City and Vendor under which
the assignee agrees to be bound by the duties and obligations of Vendor under this Agreement.
Vendor and Assignee will be jointly liable for all obligations of Vendor under this Agreement prior
to the effective date of the assignment.
9.2 Subcontract. If City grants consent to a subcontract, sub Vendor will execute a
written agreement with Vendor referencing this Agreement under which sub Vendor agrees to be
bound by the duties and obligations of Vendor under this Agreement as such duties and obligations
may apply.Vendor must provide City with a fully executed copy of any such subcontract.
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10. Insurance. Vendor must provide City with certificate(s) of insurance documenting
policies of the following types and minimum coverage limits that are to be in effect prior to commencement
of any work pursuant to this Agreement:
10.1 Coverage and Limits
(a) Commercial General Liability:
$1,000,000- Each Occurrence
$2,000,000- Aggregate
(b) Automobile Liability:
$1,000,000- Each occurrence on a combined single limit basis
Coverage will be on any vehicle used by Vendor, its employees, agents,
representatives in the course of providing services under this Agreement. "Any
vehicle"will be any vehicle owned,hired and non-owned.
(c) Worker's Compensation:
Statutory limits according to the Texas Workers' Compensation Act or any other
state workers' compensation laws where the work is being performed
Employers' liability
$100,000- Bodily Injury by accident; each accident/occurrence
$100,000- Bodily Injury by disease; each employee
$500,000- Bodily Injury by disease;policy limit
(d) Professional Liability(Errors&Omissions):
$1,000,000- Each Claim Limit
$1,000,000- Aggregate Limit
Professional Liability coverage may be provided through an endorsement to the
Commercial General Liability (CGL) policy, or a separate policy specific to
Professional E&O. Either is acceptable if coverage meets all other requirements.
Coverage must be claims-made,and maintained for the duration of the contractual
agreement and for two (2) years following completion of services provided. An
annual certificate of insurance must be submitted to City to evidence coverage.
10.2 General Requirements
(a) The commercial general liability and automobile liability policies must
name City as an additional insured thereon, as its interests may appear. The term
City includes its employees,officers,officials,agents,and volunteers in respect to
the contracted services.
(b) The workers' compensation policy must include a Waiver of Subrogation
(Right of Recovery)in favor of City.
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(c) A minimum of Thirty (30) days' notice of cancellation or reduction in
limits of coverage must be provided to City. Ten (10) days' notice will be
acceptable in the event of non-payment of premium.Notice must be sent to the
Risk Manager, City of Fort Worth, 200 Texas Street, Fort Worth, Texas 76102,
with copies to the Fort Worth City Attorney at the same address.
(d) The insurers for all policies must be licensed and/or approved to do
business in the State of Texas. All insurers must have a minimum rating of A-VII
in the current A.M.Best Key Rating Guide,or have reasonably equivalent financial
strength and solvency to the satisfaction of Risk Management. If the rating is
below that required,written approval of Risk Management is required.
(e) Any failure on the part of City to request required insurance
documentation will not constitute a waiver of the insurance requirement.
(f) Certificates of Insurance evidencing that Vendor has obtained all required
insurance will be delivered to the City prior to Vendor proceeding with any work
pursuant to this Agreement.
11. Compliance with Laws,Ordinances,Rules and Regulations. Vendor agrees that in the
performance of its obligations hereunder, it will comply with all applicable federal, state and local laws,
ordinances,rules and regulations and that any work it produces in connection with this Agreement will also
comply with all applicable federal, state and local laws, ordinances,rules and regulations. If City notifies
Vendor of any violation of such laws, ordinances, rules or regulations, Vendor must immediately desist
from and correct the violation.
12. Non-Discrimination Covenant. Vendor, for itself, its personal representatives, assigns,
subVendors and successors in interest, as part of the consideration herein, agrees that in the performance
of Vendor's duties and obligations hereunder, it will not discriminate in the treatment or employment of
any individual or group of individuals on any basis prohibited by law.IF ANY CLAIM ARISES FROM
AN ALLEGED VIOLATION OF THIS NON-DISCRIMINATION COVENANT BY VENDOR,ITS
PERSONAL REPRESENTATIVES, ASSIGNS, SUBVENDORSS OR SUCCESSORS IN
INTEREST, VENDOR AGREES TO ASSUME SUCH LIABILITY AND TO INDEMNIFY AND
DEFEND CITY AND HOLD CITY HARMLESS FROM SUCH CLAIM.
13. Notices. Notices required pursuant to the provisions of this Agreement will be
conclusively determined to have been delivered when (1) hand-delivered to the other party, its agents,
employees, servants or representatives, (2) delivered by facsimile with electronic confirmation of the
transmission,or(3)received by the other party by United States Mail,registered,return receipt requested,
addressed as follows:
To CITY: To VENDOR:
City of Fort Worth mk Solutions,Inc.
Attn: Dana Burghdoff,Assistant City Manager Rachel A.G.Davis,Business Manager
200 Texas Street 75 Acco Drive, Suite A-3
Fort Worth,TX 76102-6314 York,PA 17402
Facsimile: (817)392-8654
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With copy to Fort Worth City Attorney's Office at
same address
14. Solicitation of Employees. Neither City nor Vendor will, during the term of this
Agreement and additionally for a period of one year after its termination,solicit for employment or employ,
whether as employee or independent contractor, any person who is or has been employed by the other
during the term of this Agreement, without the prior written consent of the person's employer.
Notwithstanding the foregoing, this provision will not apply to an employee of either party who responds
to a general solicitation of advertisement of employment by either party.
15. Governmental Powers. It is understood and agreed that by execution of this Agreement,
City does not waive or surrender any of its governmental powers or immunities.
16. No Waiver. The failure of City or Vendor to insist upon the performance of any term or
provision of this Agreement or to exercise any right granted herein does not constitute a waiver of City's or
Vendor's respective right to insist upon appropriate performance or to assert any such right on any future
occasion.
17. Governing Law/Venue. This Agreement will be construed in accordance with the laws
of the State of Texas. If any action,whether real or asserted,at law or in equity,is brought pursuant to this
Agreement, venue for such action will lie in state courts located in Tarrant County, Texas or the United
States District Court for the Northern District of Texas,Fort Worth Division.
18. SeverabiH . If any provision of this Agreement is held to be invalid, illegal or
unenforceable,the validity, legality and enforceability of the remaining provisions will not in any way be
affected or impaired.
19. Force Majeure. City and Vendor will exercise their best efforts to meet their respective
duties and obligations as set forth in this Agreement,but will not be held liable for any delay or omission
in performance due to force majeure or other causes beyond their reasonable control, including, but not
limited to, compliance with any government law, ordinance, or regulation; acts of God; acts of the public
enemy; fires; strikes; lockouts; natural disasters; wars; riots; epidemics or pandemics; government action
or inaction; orders of government; material or labor restrictions by any governmental authority;
transportation problems;restraints or prohibitions by any court,board,department,commission,or agency
of the United States or of any States;civil disturbances;other national or regional emergencies;or any other
similar cause not enumerated herein but which is beyond the reasonable control of the Party whose
performance is affected(collectively, "Force Majeure Event"). The performance of any such obligation is
suspended during the period of, and only to the extent of, such prevention or hindrance, provided the
affected Party provides notice of the Force Majeure Event, and an explanation as to how it prevents or
hinders the Party's performance, as soon as reasonably possible after the occurrence of the Force Majeure
Event,with the reasonableness of such notice to be determined by the City in its sole discretion. The form
of notice required by this section will be the same as Section 13.
20. Headings not Controlling. Headings and titles used in this Agreement are for reference
purposes only,will not be deemed a part of this Agreement,and are not intended to define or limit the scope
of any provision of this Agreement.
21. Review of Counsel. The parties acknowledge that each party and its counsel have
reviewed and revised this Agreement and that the normal rules of construction to the effect that any
ambiguities are to be resolved against the drafting party will not be employed in the interpretation of this
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Agreement or Exhibits A,B, and C.
22. Amendments/Modifications/Extensions. No amendment, modification, or extension
of this Agreement will be binding upon a party hereto unless set forth in a written instrument, which is
executed by an authorized representative of each party.
23. Counterparts. This Agreement may be executed in one or more counterparts and each
counterpart will, for all purposes,be deemed an original,but all such counterparts will together constitute
one and the same instrument.
24. Warranty of Services. Vendor warrants that its services will be of a high quality and
conform to generally prevailing industry standards. City must give written notice of any breach of this
warranty within thirty(30) days from the date that the services are completed. In such event, at Vendor's
option, Vendor will either(a) use commercially reasonable efforts to re-perform the services in a manner
that conforms with the warranty, or (b) refund the fees paid by City to Vendor for the nonconforming
services.
25. Immigration Nationality Act. Vendor must verify the identity and employment eligibility
of its employees who perform work under this Agreement, including completing the Employment
Eligibility Verification Form(I-9). Upon request by City, Vendor will provide City with copies of all I-9
forms and supporting eligibility documentation for each employee who performs work under this
Agreement. Vendor must adhere to all Federal and State laws as well as establish appropriate procedures
and controls so that no services will be performed by any Vendor employee who is not legally eligible to
perform such services.VENDOR WILL INDEMNIFY CITY AND HOLD CITY HARMLESS FROM
ANY PENALTIES,LIABILITIES, OR LOSSES DUE TO VIOLATIONS OF THIS PARAGRAPH
BY VENDOR, VENDOR'S EMPLOYEES, SUBCONTRACTORS, AGENTS, OR LICENSEES.
City, upon written notice to Vendor, will have the right to immediately terminate this Agreement for
violations of this provision by Vendor.
26. Ownership of Work Product. City will be the sole and exclusive owner of all reports,
work papers, procedures, guides, and documentation, created, published, displayed, and/or produced in
conjunction with the services provided under this Agreement(collectively,"Work Product"). Further,City
will be the sole and exclusive owner of all copyright,patent,trademark,trade secret and other proprietary
rights in and to the Work Product. Ownership of the Work Product will inure to the benefit of City from
the date of conception, creation or fixation of the Work Product in a tangible medium of expression
(whichever occurs first).Each copyrightable aspect of the Work Product will be considered a"work-made-
for-hire" within the meaning of the Copyright Act of 1976, as amended. If and to the extent such Work
Product,or any part thereof,is not considered a"work-made-for-hire"within the meaning of the Copyright
Act of 1976, as amended,Vendor hereby expressly assigns to City all exclusive right, title and interest in
and to the Work Product,and all copies thereof,and in and to the copyright,patent,trademark,trade secret,
and all other proprietary rights therein, that City may have or obtain, without further consideration, free
from any claim,lien for balance due,or rights of retention thereto on the part of City.
27. Signature Authority. The person signing this Agreement hereby warrants that he/she has
the legal authority to execute this Agreement on behalf of the respective party, and that such binding
authority has been granted by proper order,resolution, ordinance or other authorization of the entity. This
Agreement and any amendment hereto,may be executed by any authorized representative of Vendor whose
name, title and signature is affixed on the Verification of Signature Authority Form, which is attached
hereto as Exhibit"C".Each party is fully entitled to rely on these warranties and representations in entering
into this Agreement or any amendment hereto.
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28. Change in Company Name or Ownership. Vendor must notify City's Purchasing
Manager, in writing, of a company name, ownership, or address change for the purpose of maintaining
updated City records.The president of Vendor or authorized official must sign the letter.A letter indicating
changes in a company name or ownership must be accompanied with supporting legal documentation such
as an updated W-9, documents filed with the state indicating such change, copy of the board of director's
resolution approving the action, or an executed merger or acquisition agreement. Failure to provide the
specified documentation so may adversely impact future invoice payments.
29. No Boycott of Israel. If Vendor has fewer than 10 employees or this Agreement is for
less than $100,000, this section does not apply. Vendor acknowledges that in accordance with Chapter
2270 of the Texas Government Code, the City is prohibited from entering into a contract with a company
for goods or services unless the contract contains a written verification from the company that it: (1) does
not boycott Israel;and(2)will not boycott Israel during the term of the contract. The terms"boycott Israel"
and "company" has the meanings ascribed to those terms in Section 808.001 of the Texas Government
Code. By signing this contract,Vendor certifies that Vendor's signature provides written verification
to the City that Vendor: (1)does not boycott Israel; and(2)will not boycott Israel during the term of
the contract.
30. Electronic Signatures. This Agreement may be executed by electronic signature, which
will be considered as an original signature for all purposes and have the same force and effect as an original
signature.For these purposes,"electronic signature"means electronically scanned and transmitted versions
(e.g.via pdf file or facsimile transmission)of an original signature,or signatures electronically inserted via
software such as Adobe Sign.
31. Entirety of Agreement. This Agreement, including Exhibits A, B and C, contains the
entire understanding and agreement between City and Vendor, their assigns and successors in interest, as
to the matters contained herein.Any prior or contemporaneous oral or written agreement is hereby declared
null and void to the extent in conflict with any provision of this Agreement.
IN WITNESS WHEREOF,the parties hereto have executed this Agreement in multiples.
(signature page follows)
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ACCEPTED AND AGREED:
CITY OF FORT WORTH:
CONTRACT COMPLIANCE MANAGER:
By signing I acknowledge that I am the person
ITT responsible for the monitoring and administration
By: Dana Burghdoff(De613,20201 . 5 CST) of this contract,including ensuring all
Dana Burghdoff performance and reporting requirements.
Assistant City Manager
Date: Dec 23,2020
By:
APPROVAL RECOMMENDED: Timothy Shidal
Administrative Services Manager
Y: APPROVED AS TO FORM AND LEGALITY:
B
Marilyn Marvin
Assistant Library Director
By:
ATTEST: Jessika J.Williams
Assistant City Attorney
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CONTRACT AUTHORIZATION:
By: M&C:
Mary J.Kayser °F° R��°*9-
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a ° °°oo°City Secretary =o 00o o*MK SOLUTIONS,INC.: adaa��000000
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By:
Name: Rache A.G.Davis
Title: Business Manager
Date: December 22,2020
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
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EXHIBIT A
SCOPE OF SERVICES
SOLUTION
Vendor's response to ITB 19-0090,Library Patron Self-Checkout System, follows.
SCOPE OF SERVICES SUMMARY
Vendor will provide and support a Library Patron Self-Checkout solution for the City's Library
Department. The services are summarized below.
HARDWARE
Before hardware ships from our dedicated warehouses, Vendor tests and confirms all hardware meets the
requirements and standards of the manufacturing processes and IS09001 Quality Management regulations.
SOFTWARE
Vendor programmers and IT technicians will ensure that all software is fully operational before the
installation since the software is 100%web-based. Vendor provides the City with an installer package, so
the City has control of their systems before they receive the equipment on-site. Then, when the hardware
arrives for the installation, it's a"plug and play"concept.
City will provide a local server for the installation of the Central Library Manager(CLM). The CLM server
needs network connectivity to all Vendor hardware for successful operation.
PRIOR TO INSTALLATION
Prior to installation the Vendor confirms the following with the City.The City is responsible to provide the
following information in order to achieve a successful installation.
• Connection to SIP2 server
• Proper communication to/from SIP2 server
• User and item information lookup
• User information lookup with PIN(if applicable)
• Borrowing item that works/fails
• Renewing item that works/fails
• Library patron cards, scanners configured properly
• Library IP addresses and configurations
TRAINING
Every training provided by Vendor is customized to meet the needs of the City. Depending on the number
of library staff, the size of the library system, library policy and philosophy, and training staff available,
there are several training models available. The library is not limited by choosing a particular model and
we are more than willing to work with a combination model.
• Train the Trainer—This type of training provides the option for the library district to develop
"project specialists".This is the most cost-effective method of training and is proven to be the most
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EXHIBIT A
effective. mk Solutions staff provides instruction to chosen project specialists on the actual
equipment.So,in the future,the project specialists will train any new or current staff,when needed.
• Direct Training in a Centralized Location—mk Solutions training staff will train all library
staff in the library system in a centralized location. This training can be customized based on job
requirements for the library staff.
• Direct Training in Multiple Locations—Library systems that have more than one branch may
require that training take place in more than one location. Training can be provided in each of the
branches, or in the case of a very large system, regional trainings where local branch staff meet at
a local location for training.
Vendor will cover information for each solution that the City orders as described.
• Basic Operator Training: This training is for all staff responsible for the basic operations of the
designated equipment. This training covers everything from General Introduction to the system,
Basic Operations,Receipts,and Coaching Patrons to get them used to and using the system.
• Supervisory Staff.This session is for the"Super Users"of the designated equipment.Things like
simple programming of the unit (if necessary), touch screen design, startup and shutdown
procedures, emergency procedures that apply and basic troubleshooting skills are demonstrated.
Attendees of this session should complete the basic operator training prior to this session.
• Technical Support Staff. This session is designed for individuals who will be responsible for the
onsite system care and maintenance of the designated equipment.This individual should have basic
mechanical aptitude and be computer literate. Topics to be covered include periodic maintenance,
cleaning, equipment adjustments,basic troubleshooting and spare parts replacement.
Estimated Training Hours
(Training hours depend on the skills and questions from the library staff)
Tagging Training: 1 Hour
Staff Station Training: 1 Hour
AMH Training: 1-2 Hours
Self-Checkout Training: 1 Hour
Portable Handheld Training: 1 Hour
Security Gate Training: 1 Hour
Centralized LibManager Training: 1-2 Hours
PRODUCT DOCUMENTATION
All systems include a complete electronic set of documentation for all levels of operation — Operator,
Maintenance and Troubleshooting. Updates provided whenever changes occur that affect the accuracy of
the documentation. The library will be immediately notified when any changes do occur, and the
documentation will be updated as well.Printed manuals are available upon request.
SUPPORT AND MAINTENANCE
Vendor offers support and maintenance for hardware and software.
Installation of your Vendor equipment will be conducted by certified trained service technicians,including
local technician(s) assigned to the City's account. In addition to local service technicians, the Vendor
VSA with City of Fort Worth&mk Solutions, Inc. Page 12 of 72
EXHIBIT A
currently has service technicians located in North America and globally that are available for service calls,
if needed.This guarantees any questions or issues that may occur will be answered quickly and effectively.
Vendor will first attempt to service your products via remote access; however, if a technician is needed,
Vendor will send one of our local service technicians to the City's directly.
Initial contact is made to the Technical Support Department via email at service.us@mksolutions.com. The
City will receive an immediate confirmation with a service ticket number and a link to a customer portal.
The City can view status of their service case by using the link provided.
Over 95%of all service issues are solved remotely and no technician is needed on-site.
MAINTEANCE
Vendor offers three levels of maintenance. The City has opted for Gold maintenance support on all
solutions.
VSA with City of Fort Worth&mk Solutions, Inc. Page 13 of 72
1
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ITB NO. 19-0090, LIBRARY PATRON SELF-CHECKOUT SYSTEM
DUE DATE MARCH 28, 2019
GINA
VSA with City. .
EXHIBIT A
TABLE OF CONTENTS
COVERLETTER........................................................................................................................................2
SIGNED ORIGINAL ITB FORM...............................................................................................................3
BID SOLICITATION FORM......................................................................................................................5
CONFLICT OF INTEREST DISCLOSURE FORM.............................................................................10
BIDDERS CONTACT INFORMATION FORM.....................................................................................13
CONSIDERATION OF LOCATION OF BIDDER'S PRINCIPAL PLACE OF BUSINESS FORM 15
REFERENCES.........................................................................................................................................17
ADDENDUM ACKNOWLEDGEMENT FORM.....................................................................................19
BIDDERS QUALIFICATIONS ................................................................................................................24
SYSTEMDESCRIPTION........................................................................................................................28
mkSoftware ..........................................................................................................................................31
mkSelf Check.......................................................................................................................................34
PROJECTMANAGEMENT....................................................................................................................37
TRAINING AND DOCUMENTATION....................................................................................................43
SUPPORT AND MAINTENANCE..........................................................................................................46
GUARANTEES AND WARRANTIES....................................................................................................48
VSA with City of Fort Worth&mk Solutions, Inc. Page 15 of 72
EXHIBIT A
COVER LETTER
March 24, 2019
Mr. Jeff Cope
City of Fort Worth, Purchasing Division
Lower Level, City Hall
200 Texas Street
Fort Worth, Texas 76102
Subject: ITB NO. 19-0090 Library Patron Self-Checkout System
Dear Mr. Cope,
mk Solutions, Inc. is pleased to submit a response for the ITB#19-0090 including a turnkey. As
your assigned Library Solutions Consultant, I am looking forward to offering the most durable
and reliable software plus hardware from a single source, mk Solutions, Inc.
Fort Worth Public Library has been serving the community for years, with a vast array of
meeting spaces, programming, and programs like—worth reading, early childhood matters,
book clubs and art exhibits.
We at mk Solutions are confident that we have the hardware and software solutions to exceed
the library's current and future needs. We work hard to partner with libraries to bring solutions
that help libraries better serve their community, offer improved Patron and Staff Experiences,
increased Patron Engagement, and efficiencies to enable more meaningful and innovative
programming. We are constantly working to improve innovation to help libraries continue to
meet the everchanging demands of today. Whether it is our LibDispenserTm, Auto-Encoding
Self Check capabilities, The Open Library Concept, we are continuously reaching forward to
meet library's needs. Our Best in Class Self Check kiosks with our award winning LibSoftTM
software will provide the experience and convenience that your patron's desire. With the only
fully UL Certified AMH System on the market, we offer the safest and quietest system available.
Tied together with LibManager TM, the industry's first web-based management tool, to provide
the most effective RFID System around.
As a partner, we are committed to the success and excellence of this project. For additional
information, an onsite demonstration, or if you need further assistance regarding our bid
proposal. Please contact my Project Manager, Rachel Davis at 717-434-4933 or via email at
bids.us(aD-mksolutions.com.
Sincerely yours,
Demond Crawley
Library Solutions Consultant
VSA with City of Fort Worth&mk Solutions, Inc. Page 16 of 72
EXHIBIT A
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ORIGINAL FORM
VSA with City of Fort Worth&mk Solutions, Inc. Page 17 of 72
EXHIBIT A
FORT NORTH:
CITY OF FORT WORTH /PURCHASING DIVISION
INVITATION TO BID NO. 19-0090 LIBRARY PATRON SELF-CHECKOUT
SYSTEM BID CLOSING DATE: MARCH 28,2019
For further information contact: Jeff Cope, Purchasing Supervisor
FAX(817)392-8440; email: FMSPurchasingRes onses fortworthtexas.gov
Bids are solicited for furnishing equipment and support as set forth in this solicitation. Completed Bids
including one executed original,one copy and one USB flash drive containing electronic versions
of all bid documents must be received in the Purchasing Division by 1:30 P.M., March 28. 2019,
and then publicly opened and read aloud at 2:00 P.M. in the Council Chambers. Bids must be submitted in a
sealed envelope WITH THE BID NUMBER WRITTEN ON THE OUTSIDE OF THE ENVELOPE, addressed to
the Purchasing Manager. YOUR BID MUST BE RECEIVED BY THE PURCHASING OFFICE AND TIME
STAMPED PRIOR TO THE 1:30 DEADLINE IN ORDER TO BE CONSIDERED. Bids shall be mailed or hand
delivered to the following address:
City of Fort Worth, Purchasing Division,
Lower Level, City Hall, 200 Texas Street, Fort Worth, Texas 76102
Bids delivered by special courier(i.e. Federal Express, Special Delivery etc.)are to be marked on the outside of
the courier's shipping envelope"BID No. 19-0090, "LIBRARY PATRON SELF-CHECKOUT"AND MUST BE
RECEIVED BY THE PURCHASING OFFICE AND TIME STAMPED PRIOR TO THE 1:30 DEADLINE IN
ORDER TO BE CONSIDERED.
Late bids will be returned or destroyed; they will not be opened nor considered in the evaluation of the bid. Bids
may be withdrawn at any time prior to the official opening. Bids may not be altered, amended or withdrawn after
the official opening.The undersigned agrees,if the bid is accepted,to furnish any and all items upon which prices
are offered, at the price(s)and upon the terms, conditions and scope/specifications contained in this document.
The period for acceptance of this bid will be 90 calendar days after the bid opening date.
By signing below,I certify that I have read the attached Terms and Conditions, Instruction to Bidders
and the Bid requirements and have agreed to all of the terms, conditions and requirements contained
herein. Failure to complete the requested information below will result in resection of your bid.
Company Name and Address: mk Solutions, Inc. 75 Acco Drive, Suite A-3,York, PA 17402
Federal ID Number(TIN): 61-1573837
Company's Authorized Agent Name and Title: Rachel A.G. Davis, Business Manager
Signature: Date:3/24/2019 Telephone Number: (860)760-0438
Email address: bids.us mksolutions.com Fax Number: N/A
Cooperative Purchasing:
Should other Governmental entities decide to participate in this contract, would you, the Vendor, agree
that all terms, conditions, specifications, and pricing shall apply(see section 11)? Yes X No
Pre-Bid Conference: No Pre-Bid Conference.
Contents:
• Part—I : Bid Solicitation/Offer
• Part—II : Instruction to Bidders
• Part— III : Scope of Services/Specifications
• Part— IV : Standard Purchasing Terms and Conditions
• Part—V : Attachments
VSA with City of Fort Worth&mk Solutions, Inc. Page 18 of 72
EXHIBIT A
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SOLICITATION FORM
VSA with City of Fort Worth&mk Solutions, Inc. Page 19 of 72
EXHIBIT A
BID SOLICITATION
BID OPENING DATE AND TIME:
3/28/2019 1:30:00 PM
BID NUMBER: 19-0090
BUYER: Jeff Cope
PHONE#: (817)392-8313
V Vendor Name: mk Solutions, Inc. S City of Ft Worth
E H
N Address: 75 Acco Drive,Suite A-3 I Library Administration
D p 500 West 3rd Street FORT
O City,State Zip Code: York,PA 17402 WORTH TX 76102
R T
O
Item Class-Item Quantity Unit Unit Price Total
The City of Fort Worth(City)seeks quotes from qualified bidders
to provide Library Patron Self-Checkout System for the Library
Department.T his Agreement shall begin on the date stated in
Purchase Order(Effective Date)and shall expire on upcoming
September 30th,(Expiration Date),unless terminated earlier in
accordance with this Agreement(Initial Term).Upon the
expiration of the Initial Term,the Agreement shall renew
4.000 automatically under the same terms and conditions for up to four
one-year renewal periods(October 1 to September 30)and for a
fifth renewal period which shall expire on completion of total five
year duration,unless City or Vendor provides the other party
with notice of non-renewal at least 60 days before the expiration
of the Initial Term or renewal period.However,if funds are not
appropriated,the City may cancel the Agreement 30 calendar
days after providing written notification to the successful bidder,
known hereafter as Vendor or Contractor.
Library Patron Desktop Self-Checkout System,per attached
1.000 specifications(only RFID pad,remaining hardware from 20 Ea $ 700.00 $14,000.00
library),also see optional items for additional models
Library Patron iPad Self-Checkout System,per attached
2.000 specifications. (only RFID pad,remaining hardware from 20 Ea $ 1,200.00 $24,000.00
library),also see optional items for additional models
5.000 Software for Library Self-Checkout System,per attached 20 Ea $ 490.00 $ 9,800.00
specifications
6.000 Software support for Library Self-Checkout System,per 1 Ea $ 390.00 $ 390.00
attached specifications.Pricing per SelfCheck unit
Hardware support for Library Self-Checkout System,per
7.000 attached specifications Pricing per SelfCheck unit based on 1 Ea $ 100.00 $ 90.00
item 1.000
8.000 Installation charge for Library Self-Checkout System,per 20 Ea $ 200.00 $ 4,000.00
attached specifications
Total $52,280.00
VSA with City of Fort Worth&mk Solutions, Inc. Page 20 of 72
EXHIBIT A
OPTIONAL ITEMS
Item Class-Item Quantity Unit Unit Price Total
FOR YEARS BEYOND YEAR 1
01 Software support for Library Self-Checkout System,per attached 1 Ea $ 390.00 $ 390.00
specifications.Pricing per SelfCheck unit
FOR YEARS BEYOND YEAR 1
02 Hardware support for Library Self-Checkout System,per attached 1 Ea $ 100.00 $ 100.00
specifications Pricing per SelfCheck unit based on item 1.000
03 SC Kit with Tablet,includes required hardware, 20 Ea $ 1,900.00 $ 38,000.00
with exception of library's desk/tablet holder
04 SC Kit with PC/Touch Screen,includes required hardware, 20 Ea $ 1,900.00 $ 38,000.00
to be installed on library's desk
05 SC1 Table Top Kiosk,includes all required hardware 20 Ea $ 2,900.00 $ 58,000.00
06 SC1 Freestanding Kiosk,includes all required hardware 20 Ea $ 3,450.00 $ 69,000.00
07 SC4 Table Top Kiosk,includes all required hardware 20 Ea $ 4,600.00 $ 92,000.00
08 SC4 Freestanding Kiosk,includes all required hardware 20 Ea $ 5,600.00 $ 112,000.00
09 Fine/Fee Payment via debit/credit card&NFC at SelfCheck unit, 20 Ea $ 1,900.00 $ 38,000.00
additional fees such as but not limited to transaction fees apply
Please note,installation,shipping and maintenance costs may vary depending on selected option
WE AGREE TO FURNISH ANY OR ALL OF THE ITEMS QUOTED AT THE PRICES SHOWN. QUOTE
MUST BE HELD FIRM FOR PERIOD OF 90 DAYS.
TERM OF PAYMENT:*Net 30 Days COMPANY: mk Solutions, Inc.
*Optional payment terms, 3% payment discount will apply:
60 % of order value payable after receipt of order confirmation
35 % of order value with delivery
5 %of order value after installation but not later than 1 month after delivery
DELIVERY: F.O.B. Destination SIGNATURE:
TELEPHONE NUMBER: (860) 760-0438 NAME&TITLE: Rachel Davis, Business Manager
VSA with City of Fort Worth&mk Solutions, Inc. Page 21 of 72
EXHIBIT A
mk TERMS AND CONDITIONS
• Pricing is based on complete order. Delivery and installation are planned to occur at one
time.
• Library's responsibilities
Library completes this Project Information From to ensure a smooth installation of this
project
Library completes the configuration station(s) spreadsheet, provided by mk Solutions
Library defines one single point of contact for this project
Provide ILS' SIP2 or NCIP license and appropriate configuration, if required for the
proposed equipment
Provide reference/sample material tagged and programmed if RFID or bar coded with
EM security strips of each type of item. This will be used as reference material. To be
sent to mk's office for use during system pre-shipment testing. Include two checked-out
items, two checked in items, two patron cards to verify data model & barcode
type/quality
Provide a TeamViewer (basic download) for remote support and maintenance, prior to
installation
Provide power outlets and standard Ethernet data outlets close to the installation site, if
required for the proposed equipment
Provide a TeamViewer (basic download) or VPN for the Centralized LibManager
Prepare associated building modifications and wall or floor finishes, if required for the
proposed equipment
For mk Return & Sorting Systems as well as for the mk LibDispenser®, mk will provide
drawings showing exact or recommended power and Ethernet data connection. This
drawing must be signed off by the library before any manufacturing can begin.
Library takes care of setting up the hardware provided by the library and ensures
operating system and drivers are installed (as well as scanners are configured)
Terms of delivery
Approx. 1-2 weeks for Tags, StaffStations, Software licenses, 5-7 weeks for SelfChecks,
Security Gates, Handhelds, TBD for Return/Sorting & LibDispenser®, after receipt of the order in
writing and agreement of all technical and commercial details, completed PIF (mk's project
information form) as well as all parties holding to the project time schedule in dependence of the
responsibilities contained therein. This proposal is based on one single shipment. Partial
shipments might require costs adjustment.
Delivery
FOB destination, DDU Delivered Duty Unpaid, Software via download link
VSA with City of Fort Worth&mk Solutions, Inc. Page 22 of 72
EXHIBIT A
Terms of payment
For mk Hardware
• 60 % of order value payable after receipt of order confirmation
• 35 % of order value with delivery
• 5 % of order value after installation but not later than 1 month after delivery
For Software Solutions/ User Subscription
• Invoicing takes place in advance for 1 year, after final acceptance but not later than 1 month
after delivery
For Maintenance Programs
• Invoicing takes place in advance for 1 year, after the initial 12 months warranty
For Tagging Services
• 60% of order value payable after receipt of order confirmation
40% invoiced monthly throughout production
All payments due upon receipt of invoice net. Accounts not paid within terms are subject to a
5% monthly finance charge or a minimum of$25
In the event of any delays caused beyond mk Solutions' responsibilities, the library agrees to
pay the full contract amount based on the initially agreed delivery date.
Prices
Prices shown are net prices in USD and do not includes any taxes, duties, or third-party
fees.
Validity of prices
In accordance to the RFP.
Warranty
24 months according to legal rules and our terms of delivery and payment.
General
This offer is confidential and is only intended for internal use. The sharing of technical
information or pricing is prohibited without the expressed, written permission of mk Solutions.
Prior to completion of manufacturing, we reserve the right to make design changes to improve
the equipment or exceed the design specifications for any or all systems without prior approval.
After the system has been installed, we retain the same right, but agree to notify the library in
advance of any changes. The library may elect to decline an upgrade except in the case of
changes to correct/limit manufacturer liability exposure.
Orders will not be processed until a written Purchase Order referencing this Proposal is
received at mk Solutions.
Please review our proposal carefully. We assure you of timely processing of your order.
VSA with City of Fort Worth&mk Solutions, Inc. Page 23 of 72
EXHIBIT A
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CONFLICT OF INTEREST DISCLOSURE
FORM
VSA with City of Fort Worth&mk Solutions,
EXHIBIT A
PART—V
ATTACHMENTS
ATTACHMENT -A
CONFLICT OF INTEREST DISCLOSURE REQUIREMENT
Pursuant to Chapter 176 of the Local Government Code, any person or agent of a
person who contracts or seeks to contract for the sale or purchase of property, goods,
or services with a local governmental entity (i.e. The City of Fort Worth) must disclose in
the Questionnaire Form CIQ ("Questionnaire") the person's affiliation or business
relationship that might cause a conflict of interest with the local governmental entity. By
law, the Questionnaire must be filed with the Fort Worth City Secretary no later than
seven days after the date the person begins contract discussions or negotiations with
the City, or submits an application or response to a request for proposals or bids,
correspondence, or another writing related to a potential Agreement with the City.
Updated Questionnaires must be filed in conformance with Chapter 176.
A copy of the Questionnaire Form CIQ is enclosed with the submittal documents. The
form is also available at httr)://www.ethics.state.tx.us/forms/CIQ.r)df.
If you have any questions about compliance, please consult your own legal counsel.
Compliance is the individual responsibility of each person or agent of a person who is
subject to the filing requirement. An offense under Chapter 176 is a Class C
misdemeanor.
NOTE: If you are not aware of a Conflict of Interest in any business relationship that you
might have with the City, state Vendor name in the # 1, use N/A in each of the areas on
the form. However, a signature is required in the #4 box in all cases
VSA with City of Fort Worth&mk Solutions, Inc. Page 25 of 72
EXHIBIT A
CONFLICT OF INTEREST QUESTIONNAIRE FORM 010
For vendor doing business with local go+rarntnental entity
7hla que91unaalre rellecis changes made to-the lav by HB. 23.84rh Leg- Regular 3e3sbDro. OFFICE US€#JLY
This qu-esliar7naire is bung 11M In accordance wllh Gh apler 176,Local Gw,&rnmLtnl Coda,
by a vendorwho ha%a business relationship as defined by Section 176.001(1-a)owith a local
.9avernrnental entity and iMe VefrdlOr maxis requi remenls under Section 176,006(a)
B'Iaw lrhisgwslionnair9 must be Clad with 1hareoords adminislratnrofthalocal goverrui:-�jriL L
entity nit later than tho 71h busiry ss day attar thadatA;o tho vgndw bgoames award of f&cN
thatrequiretheetalemerdto befiled. SeeSedlon 176.006(-a-1),Local-a0rernlTreniC-Ude,
A vendor comps an offense 'rf the vandor knowIngly vlolales &action 176.t}06, Local
i3DvornrrmritCodg..An aff-prise Under IhiS section is rni!;dgmQanDr,
� N�tttabf Mentlorrrho his a tluslne55 r�ilonshlp with local go�ienlrr�rrCrl entity.
mk Wulions, Inc.
.KJ Chock lhls taox 11-you ara-tlting an apdailoto a pmvlatlsly111W ewastionnalm.
(The law requires chat you file an updated completed questionnaire with the approprieW filing authority not
later than the 7th business day after the dais on whidi you became aware lhal The oronal ly iilad quesiionnare was
irwrnplele or lw xrate)
21 Home of loco I gavemment Dttreer about whom the Inlarmeiion In 1 his section Is bel cog disclosed-
NIA
Name of Otticer
Rho section I item 3 including utgerbB A, B. G. & D) must be campkAsd tar each a1ficer with whom the vsndcr has an
ernplayment or coiner tw"nas6 relalion6h1p as oellrmed by Seellon 176.001 1- 1,Local Gowernmenl Code Adeoh addrtron l
pager:ba lhwF Farm Cris ar:rosary.
A. Is the local government otker mined in Ihis sactian receiving or Web to receir$laxable income.other Than investmern
inoa-me,from the vendor) NIA
Yes 71 No
B. Is the vendor rEceiving or likely to receroetaxable irrzme,other than investmentu-Came.from or at the dirsclianolthe IoEal
government oHroer named in this seciron AND The taxable income is rK4 r rtired rrom the 19wournmenW eHky'}141A
Yos Q No
D. Is the filar aF 1iiis questionnaire emptayed by a corporation or oilier business 4�nilty wrth rev t to rrh;sh the local
goveirnmerd officer saner.as an officer or direclor_ar holds an ownership interest oT one percent or more? NIA
Yet: E-1 No
D- Describe aach empIpyn art a bus•ness and gamily reWior*hip with the focal 9overnrr;w4 aficw named in this sedivn.
NIA
a
March 24,2011)
nature of vendor duN budn5wswW the governrrienlal a*r C6&
Adopted W712015
VSA with City of Fort Worth&mk Solutions, Inc. Page 26 of 72
EXHIBIT A
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BIDDERS • • ' • • '
VSA with City of Fort Worth&mk Solutions, Inc. Page 27 of 72
EXHIBIT A
ATTACHMENT— B
BIDDER'S CONTACT INFORMATION
Bidder's Name: mk Solutions, Inc.
Bidder's Local Address: 75 Acco Drive, A-3, York, PA 17402
Phone: (860) 760-0438 Fax: N/A
Email: bids.us _mksolutions.com
Name of person assigned specifically for this Agreement:
Name/Title: Rachel Davis
Phone: (860) 760-0438 Fax: N/A
Email: bids.us _mksolutions.com
Name of persons for renewal information and/or billing questions:
Name/Title: Stacy Skelley
Phone: (860) 760-0438 Fax: N/A
Email: office.us(a)-mksolutions.com
Name/Title: Rachel Davis
Phone: (860) 760-0438 Fax: N/A
Email: bids.us _mksolutions.com
Rachel Davis March 24, 2019
Signa ure Printed Name Date
VSA with City of Fort Worth&mk Solutions, Inc. Page 28 of 72
EXHIBIT A
_ 1;
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CONSIDERATION OF LOCATION OF
BIDDER'S PRINCIPAL PLACE OF BUSINESS
_ 1. ,ii.••'h � 1
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FORM
VSA with City of Fort Worth&mk Solutions, Inc. Page 29 of 72
EXHIBIT A
ATTACHMENT - C
CONSIDERATION OF LOCATION OF BIDDER'S PRINCIPAL PLACE OF BUSINESS
Section 2-14 of the Fort Worth Code of Ordinances authorizes the City Council, when
considering competitive sealed bids, to enter into a contract for certain purchases with a
bidder whose principal place of business is in the corporate limits of the City of Fort
Worth and whose bid is within 3 or 5 percent of the lowest bid, depending on the value of
the request and goods or services requested, if the lowest bid is from a business outside
the municipality and contracting with the local bidder would provide the best
combination of price and other economic benefits to the municipality.
Requests to be considered a local business must be submitted on this form with bid packages
to be considered by the City of Fort Worth. Questions should be addressed to the Purchasing
staff listed in the bid or request package.
The Fort Worth City Council requires the following information for consideration of location of a
bidder's principal place of business. Add additional sheets if needed to provide this information.
1. Locational Eligibility: Principal Place of Business in Fort Worth, Texas.
a. Do you have a Fort Worth office? If yes, identify address:
No
b. What percentage of estimated gross company sales (worldwide) are sales originating
in Fort Worth? "Originating in Fort Worth" shall mean payable at the Fort Worth office.
[must exceed 50%] 0
2. Economic Development opportunities resulting from contract.
a. Number of Fort Worth resident-employees? 0
b. Amount of City of Fort Worth ad valorem taxes (real and business personal property)
paid by company (for prior tax year— Fort Worth office or former location, if Fort
Worth office is newly- established)? 0
Certification of information:
The undersigned does hereby affirm that the information supplied is true and correct as
of the date hereof, under penalty of perjury.
mk Solutions, Inc, March 24, 2019
(Company Name) (Date)
'Qa� alchel Davis, Business Manager
(Signature) (Print Name &Title)
VSA with City of Fort Worth&mk Solutions, Inc. Page 30 of 72
EXHIBIT A
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REFERENCES
VSA with City of Fort Worth&mk Solutions, Inc. Page 31 of 72
EXHIBIT A
ATTACHMENT— D
REFERENCE SHEET
Please complete and return this form with your bid.
The bidder shall furnish references for at least three (3) recent customers to whom products
and/or services have been provided that are similar to those required by this solicitation. The
City will be the sole judge of references. Please use additional sheets.
1. Company's Name Escondido Public Library
Name of Contact Ms. Joanna Axelrod
Title of Contact Director of Communications & Community Services
Present Address 239 South Kalmia Street
City, State, Zip Code Escondido, CA 92025
Telephone Number (760) 889-9430 Fax Number N/A
Email iaxelrod(aD-escondido.org
2. Company's Name Mountain View Public Library
Name of Contact Ms. Rebecca Gamboa
Title of Contact Library Services Manager
Present Address 585 Franklin St.
City, State, Zip Code Mountain View, CA 94041
Telephone Number (650) 526-7027 Fax Number N/A
Email rebecca.gamboa _mountainview.gov
3. Company's Name Metropolitan Library System
Name of Contact Ms.Anne Fischer
Title of Contact Deputy Executive Director/Technology
Present Address 300 Park Avenue
City, State, Zip Code Oklahoma City, OK 73102
Telephone Number (405) 606-3789 Fax Number N/A
Email afischer(a)-metrolibrary.org
4. Company's Name Lafayette Public Library System
Name of Contact Mr. Larry Angelle, Jr.
Title of Contact Library Operations Manager
Present Address 301 West Congress Street
City, State, Zip Code Lafayette, LA 70501
Telephone Number (337) 261-5754 Fax Number N/A
Email tarry.angelle(a�lafayettepubliclibrary.org
VSA with City of Fort Worth&mk Solutions, Inc. Page 32 of 72
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ADDENDUM ACKNOWLEDGEMENT FORM
VSA with City of Fort Worth&mk Solutions,
EXHIBIT A
FORT WORTH.
ADDENDUM TO THE INVITATION TO BID
LIBRARY PATRON SELF-CHECKOUT SYSTEM
CITY OF FORT WORTH
PURCHASING DIVISION
Addendum No. 1 Date Issued: March 22, 2019
Invitation to(ITB): 19-0090
Bid due/Bid Opening date: March 28,2019
Addendum No. 1, dated March 22,2019 is hereby amended to incorporate in full text the following
provisions:
Herewith attached clarification request received from the bidders and City's response, as
Exhibit A.
All other terms and conditions remain the same.
Cynthia Garcia, Assistant Director
.............................................................................
By the signature affixed below,Addendum No. 1 is hereby incorporated into and made part of the
above referenced ITB.
COMPANY NAME: /m7k Solutions, Inc. l
SIGNATURE: a�� 7rJ
NOTE: Company nam and signature must be the same as on the quotation documents.
Failure to return this form with your sealed bid may constitute grounds for rejection of your offer.
VSA with City of Fort Worth&mk Solutions, Inc. Page 34 of 72
EXHIBIT A
Exhibit A
Clarification Request Received from the Bidders and Citv's Response
1. Can companies from Outside USA(from India or Canada)submit a bid?
Yes.
2. Will there be a need to visit the City of Fort Worth for meetings?
This is not a requirement.
3. Can the tasks in the ITB Bid No. 19-0090 be performed outside the USA?
Yes.
4. Can the proposals be submitted by email?
No.Should be in sealed envelope by mail or direct delivery, as specified in ITB.
5. What are the specifications for the tablet kiosk? Is this something that is handheld or
stationary? Is there a device that will be attached to it for barcode and RFID scanning or is the
expectation that the user will type that in? Is there a printer that will be attached to the tablet
for optional printing,as specified?
We are accepting bids for kiosks that can utilize tablets or desktop computers. If the vendor
has both options then both should be listed in the bid. The kiosk solution proposed should
include all hardware required for barcode reading and RFID scanning. If the customer has to
provide this equipment then this should listed in the proposal.
6. Is the goal to have a"tablet-like"form-factor or does the Library specify that it can only be
Apple brand?
The customer currently has Apple iOS tablets that could be repurposed for this
project. However,this is not a requirement. The bid can proposed a desktop or a tablet
solution. If both options are available then they should be listed.
7. It is referenced, in line 1.7(page 33)that the customer can"type in their username and
password for access". Is this for SIP-based interface access or for some other authentication
system? Is it library card#/pin combination?
The kiosk solution should interface with the current Integrated Library System(Polaris)via
SIP. Barrowers have library cards with pin numbers.
8. Can we assume that RFID tags are ISO compliant standard with no vendor-specific encoding
or compression built-in that would prevent other vendors from reading them?
The library uses RFID tags compliant with ISO 18000-3 mode 1 and IS015693 air interface
protocols and the SLi-1 and SLi-2 chips capable of storing data in the industry standard ISO
28560 format.
9. Are there security gates involved, and if so,what type(manufacturer)are they?
Some but not all locations have RFID security gates currently provided by Bibliotheca.
10. How long of a maintenance/support period for both hardware and software is required? The
bid lists as"quantity=1", and it is unclear what that means.
19-0090, ITB-Library Patron Self-Checkout System
Addendum No. 1, Page 2 of 4
VSA with City of Fort Worth&mk Solutions, Inc. Page 35 of 72
EXHIBIT A
Maintenance and support should be provided with the Kiosk solution proposed. List annual
price. Any short period will be paid on pro-rated basis.
11. Regarding Attachment-G Detailed Scope of Services/Specifications Do you want a kiosk style
Self-Checkout stations? Specification 1.6 is asking for kiosks, but then states"Window
desktop computer design" in 1.6.1. So is this a kiosk using Windows PC? Specification 1.6.2
asks for an Apple iPad tablet design, is this also a kiosk?
The kiosk style self-checkout stations could be based on Windows PC hardware, Apple iPads,
or other equipment. If the customer is expected to provide additional hardware then this
should be detailed.
12. Is this bid for a Kiosk where Patrons"Check Out'a Laptop or iPad?
The kiosk is for checking out library items. i.e. books,CDs, DVDs, etc. The solution will not
checkout hardware.
13. Is a bond of any type is required to accompany this bid, and/or this project?
No,a bond of any type is not required.
14. Please explain will the Library use these in lieu of the Desk Top Self Check
The library is looking to provided self-check kiosks at all locations for customer to checkout
library items. Customers will still have the option to speak with a librarian to have materials
checked out.
15. Is there any other functionality the library requires like payment of fines/fees, unlocking of
cases, 3rd party integration?
There are no additional requirements. However,vendors may highlight additional features
provided with their solutions. The library currently uses One Time cases made by Clear-
Vu. However, media unlocking is not a requirement for this bid. This would be an additional
feature.
It would be a nice feature if the Kiosk allowed patrons to pay fees and fines at the Kiosk.
16. Is this driven by cost savings? If so, is the library open to other tablet models?
The library currently has Apple iOS tablets that could be repurposed, however, other tablet
models may be proposed in bids.
17. Would the library be open to a Mobile Patron App?
This would be an additional feature that might be of interest but it is not a requirement.
18. Are the requested solutions listed in Attachment—G, 1.6(1.6.1 Windows desktop computer
design and 1.6.2 Apple iPad tablet design) required to meet all of the functions listed in 1.2
Acceptability?
No. Kiosk solutions may user either type of hardware solution. If the customer is expected to
provide computers or tablets then these should be identified in the proposal.
19. In Part II, Instruction to bidders, 17.0 Methods of Award:What is your"criteria"for best value?
How will 17.1.3 be evaluated?
Bidders should provide supporting details/documents/evidence for evaluation.
19-0090, ITB-Library Patron Self-Checkout System
Addendum No. 1, Page 3 of 4
VSA with City of Fort Worth&mk Solutions, Inc. Page 36 of 72
EXHIBIT A
20. Will you be having vendor demonstrations?Do you have a preferred order(Table of Contents)
of placing required document sections?If so, what is the order?
No, we will not be having vendor demonstrations and there is not preferred order of table of
contents.
21. Is Attachment G the only portion of the RFP document that you require for Q&A?Or, are there
other sections that you require us to address as Q&A?
There is no requirement for Q&A.
22. Pricing forms:Are we to complete the pricing form on page 2 of the RFP in addition to two
pages of pricing pages on your Buy Speed Online web portal?
Only page 2 of the ITB.
23. Are there any additional online forms we need to compete in addition to the pricing forms?
There is no online forms,as part of bid. However, bidders shall complete the Attachments as
instructed in ITB.
24. Regarding"warranty" listed in Part II, Instructions to the bidder, 12.0 Warranty, and 12.1.and
12.1.5, please confirm only 90 days will be considered warranty. Are you expecting to pay for
service and maintenance after 90 days?
Maintenance and support should be provided with the Kiosk solution proposed. Please list
options for one, three and five years.
25. Is Jeff Cope the name we would put on our shipping label as"Attention To:"
Yes.
26. Page 16 states"18.1.9 Scanned copy of all documents listed in paragraph 20.1 in flash drive."
Where is paragraph 20.1 located? It does not seem to be in the RFP.
To be read as"Scanned copy of all documents listed in paragraph 18.1".
27. Page 16 states:"18.1.7 all items listed in Section 18.0, Bidder Qualifications."Section 18 is
titled"Bids"and only includes the forms that need to be signed. Is there another section you
are referring to as"Bidder Qualifications?" If so,where may we find it?
To be read as"All items listed in Section 16.0, Bidder Qualifications".
19-0090, ITB-Library Patron Self-Checkout System
Addendum No. 1, Page 4 of 4
VSA with City of Fort Worth&mk Solutions, Inc. Page 37 of 72
EXHIBIT A
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BIDDERS QUALIFICATIONS
VSA with City of Fort Worth&mk Solutions, 38 .
EXHIBIT A
BIDDERS QUALIFICATIONS
In 2005, mk Technology Group, the leading manufacturer in
industrial, factory automation, launched mk Sorting Systems as a
division to specialize in library automation solutions. After an - -
increase of library market acceptance and many, global _ =
installations, it was clear that mk Sorting Systems should become #
its own company. -
Then in February of 2008, mk Sorting Systems GmbH was
established as a subsidiary of Maschinenbau Kitz and letting us
focus exclusively on the development and sales of high-quality - -
library barcode, RFID solutions, and automated materials handlings -�
systems. Within that same year, the success of mk Sorting
Systems GmbH allowed the company to expand into the emerging
U.S. market, creating a subsidiary corporation, mk Sorting Systems, Inc., which is
headquartered in York, PA.
As mk Sorting Systems grew, so did their portfolio. Adding software yy
and hardware options to include RFID tags, staff stations, self-check lIR
stations, security gates, etc. Therefore, in May 2014, mk Sorting
Systems changed its name to mk Solutions, to reflect the complete
product line and solution for libraries.
One of mk Solutions many strengths is our ability to develop personal
relationships with our customers. Because of the size of our company, we have the ability to
completely focus on libraries as they are going through the installation of our products. In
addition, all of our systems are designed with the goal of interoperability between vendors.
Today, mk Solutions is the leader in library hardware and software solutions with the latest
technological advancements for any size library and budget.
USA Headquarters: mk Solutions, Inc.
75 Acco Drive, Suite A-3; York, Pennsylvania 17402
Date: Incorporated Jan. 2009— Delaware,
Name changed to mk Solutions, May 2014
Phone: 860-760-0438
Website: www.mk-solutions.com
Federal Tax ID#: 61-1573837
Parent Company mk Solutions GmbH
Einsteinstrasse 10, Sankt Augustin, Germany 53757
(P) + 49 2241 25223-0
VSA with City of Fort Worth&mk Solutions, Inc. Page 39 of 72
EXHIBIT A
ISO 9001 Quality Management Certified
This certification requires highest level of quality in regard to sustainable, quality assurance,
enhanced image, risk minimization, increased cost-effectiveness through process improvement,
worldwide compatibility, and more. mk Solutions is annually audited in all aspects of the
business, including, but not limited to operations, development, logistics, manufacturing,
installation, and training.
Declarative Statement
mk Solutions has not had an open dispute with a county or city nor are they involved in any
litigation associated with work in progress or completed in both the private and public sector.
mk Solutions doesn't anticipate any sale, acquisition, or merger in the near future.
mk Solutions, certifies that they have no affiliations with or involvement in any organization or
entity with any financial interest or non-financial interest with the said city and/or county
government to include individual libraries named in the associated RFP.
Partnerships
As one of the leading technology providers for libraries globally, we partner with key vendors
that provide various solutions in the library industry. By forming vendor relationships, we allow
our customers to benefit from integration through our partnerships.
Some partnerships (but not limited to) are:
rti innovative NAYAX
2"Bywater SirsiDynix'
so�uT3o Ns l�
luc
Solutions that Deliver
Comprise T67 OverDrive
ro
• ' anion ExUbris,
a ProDuest Company
VSA with City of Fort Worth&mk Solutions, Inc. Page 40 of 72
EXHIBIT A
WHY MK SOLUTIONS?
Single Source Provider
24 month warranty on hardware
Streamline library equipment. mk Solutions provides modular designs without a bulky
design. Show case your library and not the equipment in it. The modular design allows
the library flexibility without added expenses. For example, start with a tabletop today
and easily add a stand for a freestanding kiosk later if needed. No special tools, convert
easily with one screwdriver.
Headquartered in York, PA
mk was the first library automation vendor to introduce a 100% web-based software.
mk's LibManager software provides the staff a resource to run reports, view statistics,
and make modifications easily, in real time remotely from any location.
Assigned Project Manager as a single point of contact throughout the entire process,
starting with the RFP. Rachel Davis has been assigned to your account and will consult
and assist the library throughout the entire process.
mk Solutions is ISO 9001 Quality Management certified. This certification requires the
highest level of quality in regard to sustainability, quality assurance, enhanced image,
risk minimization, increased cost-effectiveness through process improvement, worldwide
compatibility, and more! Because of this certification, and listening to customer's needs,
mk provides the highest quality while exceeding all industry standards.
mk partners with third parties and provides the latest technology for book
recommendations, calendars, and digital content. (i.e. EBSCO, OverDrive, etc.).
Gain closer to 95% self-check experience by properly training the staff and patrons on
the newer technology. In addition, let mk's LibSoft software guide the patrons through
the self-check experience. The software uses HTML5 technology which is familiar to
patrons, so any user feels comfortable using mk's systems.
While gaining a higher self-check rate, staff will have the time for important tasks and
duties. Including community involvement and workshops.
Library IT prefers the auto-deployment feature for updates. This can be enabled/disabled
easily by a click of a button in the mk LibManager. Auto deploy updates to one system,
all systems, or the IT department can wait and deploy it themselves.
mk has partnered with OverDrive, the market leader in digital content with more than 2M
title and the only vendor with a full integration with Amazon and Kindle
mk is very proud of our ability to customize products and services in order to meet our
customers' needs. All equipment and software are designed to meet ISO and other
published standards and has no proprietary features giving libraries the confidence that
our systems will be long lasting.
One of mk Solutions many strengths is our ability to develop personal relationships with
our customers. Because of the size of our company, we have the ability to focus on
libraries as they are going through the transition and provide the personal service they
require. All of our systems are designed with the goal of interoperability between
vendors.
VSA with City of Fort Worth&mk Solutions, Inc. Page 41 of 72
EXHIBIT A
- me
IL
SYSTEM DESCRIPTION
VSA with City of Fort Worth&mk Solutions, Inc. Page 42 of 72
EXHIBIT A
SYSTEM DESCRIPTION
With mk's library automation hardware and software, staff at = " ' a
will be able to tackle other library responsibilities and duties.
Including being more involved in the community allowing the
library to offer more patron events, workshops, etc. as well
as providingbetter and more efficient customer service to _
its patrons. `
mk keeps both the library staff and patrons in mind when
introducing new products and innovative ideas. One
example, a patron help button on the self-check screen. - -
Once pressed, the patron gets a message that a staff member is on their way. A pop-up will go
to the staff workstations (assigned by the library). When a staff member helps the patron, they
simply click a button, and this alerts other team members they accepted the alert and will help
the patron. This allows efficient, fast service for all involved.
mk will share the success stories of current customers and how they achieved a high
percentage of self-check-out processes, some at 98% rate of self-check usage. This starts with
training the staff and how they will be impacted in a positive way. When staff is properly trained
and explained how the technology will benefit them, they have a better understanding and
they're excited and eager to show the patrons the new technology.
In addition to protocol and written processes that will be used, mk's software makes the patrons
and staff motivated to use RFID technology. Because of the HTML5 technology (similar to smart
phones) and multiple screen appearances, all patrons feel invited to use the equipment without
intimidation. mk's modular and sleek design minimize audio and lights, so all patrons are eager
to use the equipment. Let mk showcase your library and not big, bulky lighted equipment that
can be a distraction and intimidate some patrons. Simple, user friendly software is another key
ingredient to a successful project.
Many libraries choose mk Solutions for our centralized LibManager, Management tool. mk was
the first library automation company to use a 100% web-based software for staff. While others
follow, we lead. In addition, easy reporting and modifications to systems make the staff more
efficient and allow them to do daily library duties quickly, enabling them to help on community
relations/workshops and getting on the floor of the library to interact with patrons, rather than
sitting behind a desk. Library customer service will improve because there are less lines and
more staff to help patrons.
The library's vision is to be reflective of the innovative and pioneering spirit of Fort Worth, the
Library's mission is to build a community of learners, dreamers and doers. Keeping in mind that
the City of Fort Worth is one of the fastest-growing cities in the nation, the mission reflects the
diverse personalities and needs within the city.
"Our vision is to evolve into a place that residents feel is truly 'theirs'. We are committed to
becoming a community gathering place for learning, self-discovery, shared experiences and
personal growth," said Shorr. "We know that the library is a transformative place that empowers
entrepreneurs, inspires life-long learners, is a haven for those who want to escape into a great
book, and we have the potential to be so much more."
VSA with City of Fort Worth&mk Solutions, Inc. Page 43 of 72
EXHIBIT A
In keeping with your vision, we would like to offer the most reliable and simple to use turnkey
system, utilizing the latest technology, and backed with the most comprehensive service and
maintenance policy in the industry.
mk proposed a system for the library that includes Self-Check stations that are designed to
attract and enable patrons to easily manage the self-check process and freeing up library staff
to take on additional programs and provide even better"customer service" as they assist
patrons throughout the library. Our web-based management software, mk LibManager, ties it all
together providing the library with the statistics and reports needed to make decisions that best
serve the library, patrons, and community.
VSA with City of Fort Worth&mk Solutions, Inc. Page 44 of 72
EXHIBIT A
mk Software
LibSoft Software designed for any patron
Although it sounds simple, in order for any system to be successful, the patrons and staff have
to use it. We understand that, in many cases, you only have one opportunity for the patron
and/or staff to be excited about using the new system. Our LibSoft software is designed with
this premise in mind.
When it comes to technology, library
requirements have changed a lot
over the years. In the early days,
mk Solutions self-checks were limited to check in
and out library items only. Now as
technology and patron expectations
�► change, the self-check is used for
much more. Patrons and the library
use them for payments, book
recommendations, social media, and
much more.
In today's world, people want user
friendly technology with flexibility.
For this reason, mk Solutions became the first to create a web-based software solution that is
easy to use and affordable for everyone!
This web-based software is designed using the latest technology HTML5, so the icons and
screens are familiar to patrons. In addition, this software is designed to work with the library's
current technology such as touchscreen monitors, iPads, Kindles, tablets, etc.
This simple to use software is the foundation of the mk Solutions platform and gives the patrons
and the staff a unified interface for each unit creating familiarity for every transaction. This next
generation software is the base for next 10 years successful business for libraries.
Additional Features and Benefits
• mk Solutions is a sole source provider
100% web-based software (HTML5) - our software can be put on any PC or tablet
• mk LibSoft is used on all of our library solutions. Therefore, the staff and patrons are
familiar with the system's intuitive graphic-user-interface (GUI).
• Auto-Re-Encoding Feature - When a library uses multiple Data Models/RFID Tags, mk
Solutions can automatically re-encode the tags without intervention of the library staff.
The solution can automatically convert to the ISO Standard 28560-2 (US Standard for
libraries) data model. (additional fees may apply)
• Multi-ILS-Client Feature - mk's LibSoft has the option to connect to different ILS at the
same time. This allows patrons to return items from other libraries and check them in in
real time within the other library's ILS. This provides options for libraries to work closer
together. (additional fees may apply)
VSA with City of Fort Worth&mk Solutions, Inc. Page 45 of 72
EXHIBIT A
mk LibManager Software—The Ultimate Management Tool
LibManager is the ultimate administration
tool that provides powerful and relevant
Transactions per month and branch information that can be used to manage
the entire system.
LibManager, the administration tool for all
mk Solutions hardware and software. It
handles the configuration, status, statistics,
'W°°° updates and help. This tool allows you to
make configurations and updates for an
entire project throughout the system, a
single branch or an individual station. You
can change workflows with ease, push out
updates or changes in screens, or receipts
all from one location.
Civic Center.-
Pli,asanl Ridge:16,533 With the data provided by the system, you
can easily see how your equipment is
6a1hu tClark_29,125 performing, which self-checks seem to be
Ansenn Clark 6
Ansley Grove:7,162 the busiest, compare branches to find out
62
CIVIC Center— Pleasant Ridge— Maple— which ones are the busiest, learn when
more staff is needed in order to cover
- LVc°dGridg2 Bathurst Clark
busiest periods during the day, compare
MAN historical data, and much more.
mk Software Solutions "LibSoft"
DASHBOARD & MANAGEMENT FEATURES LIBSOFT PLUS
Status of equipment in real time ✓
Condition of equipment ✓
Statistics of equipment(per hour, day, week, etc.) ✓
Convenient Management of Station ✓
Centralized Management of Multiple Stations ✓
(including entire branches or consortiums)
Software version auto-updates ✓
(does not require PC restart/reboot by staff)
Centralized Software version auto-updates
(including entire branches or consortiums,does not require PC ✓
restart/reboot by staff)
J
VSA with City of Fort Worth&mk Solutions, Inc. Page 46 of 72
EXHIBIT A
mk Software Solutions "LibSoft" (continued)
GENERAL FEATURES LIBSOFT PLUS
100%web-based, HTML 5 ✓
Compatible with different Operating Systems ✓
Compatible with existing hardware/kiosks ✓
SIP2/NCIP/Web-Services interface to any ILS ✓
ISO compliant(not proprietary) ✓
User-friendly and intuitive user interface ✓
Multi-lingual user interfaces and receipts ✓
Cover images listed with titles on screen ✓
*Book Recommendations ✓
*Library Events—Calendar ✓
Paper and/or Email Receipts ✓
Processes RFID items(single or bulk) ✓
Security(AFI)changes automatically ✓
Processes Barcode items and/or EM items ✓
Processes Barcode and/or RFID Patron cards ✓
Processes all existing data models ✓
Fine/Fee payment by card and/or cash ✓
*Auto re-encoding to harmonize data models ✓
Export of statistics to multiple formats ✓
Changes to user interfaces and receipts ✓
(does not require PC restart/reboot by staff)
"Additional fees may apply
VSA with City of Fort Worth&mk Solutions, Inc. Page 47 of 72
EXHIBIT A
mk Self Check
Our Self-Checks are designed to enhance the patron experience by providing a simple to use
kiosk to perform those everyday tasks of check-out, return, payment of fines and fees, renewals,
etc. Our philosophy is to help libraries to allow their patrons to use the library as independently
as they choose. This is the driving force behind our award-winning self-check line. mk Solutions
believes when a patron enters a library, they see the beauty of the library and its offerings,
rather than showcasing big, bulky equipment. Therefore, mk Solutions is known for their sleek
designs that coordinate with any style library.
The borrowing, renewal, and return of library materials has never been so easy. Let the mk Self
Check offer patron's privacy, independence, control and no wait times to check out items.
mk SelfCheck - RFID Kit
The most cost-effective self-check option :�.�.. 01
Library furnishes their own hardware (PC, Tablets, etc.) and mk provides:
• Shielded RFID Antenna w/ USB Reader/Writer
• USB cable
• Power supply"
• mk LibSoft Software
mk SelfCheck-RFID Kit
PC Requirements for mk SelfCheck, if provided by the library
Processor: Intel® Pentium® Processor N3700, 1.6GHz, similar or higher
RAM: Min. 4GB
HDD: Min. 60GB
Ports: 4 x USB 2.0 (or higher)
LAN: 1 x RJ45
Video: VGA Port
Operating System: Windows 7, Windows 10 (recommended) or higher, iOS, Android
The SC1 Self Check
The SC1 is easy to use and includes a built-in receipt printer and a shelf that allows room for
larger transactions.
• 17" Touchscreen Display
Laminate Counter _
• Easy to change, built in receipt printer -
• Large counter to allow room for larger transactions —Optional
widths available
• Optional adjustable height
• UL Listed and ADA Compliant
• Modular design allows libraries to easily change at any time.
Modular Design Self Check, Free-Standing Kiosk, Table Top,
and Built-In Version
SC1 Stand Alone Kiosk
VSA with City of Fort Worth&mk Solutions, Inc. Page 48 of 72
EXHIBIT A
The SC4 Self-Check
The sleek and attractive design of the SC4 is designed for almost
every setting and will meet the needs of patrons for many years to
come. The SC4 was designed to provide patrons with all of the
features that they desire.
• Large 22" Touchscreen Display in either Portrait or
Landscape, can easily be changed by staff at any time
• Durable glass counter
• High quality powder coated housing
• Easy to change, built in receipt printer
• Large counter to allow room for larger transactions —Optional
widths available
SC4 Stand Alone Kiosk
• Optional adjustable height
• UL Listed and ADA Compliant
• Modular design allows libraries to easily change at any time. Modular Design Self
Check, Free-Standing Kiosk, Table Top, and Built-In Version
Added Features:
• Offer Book Recommendations for Patrons to help generate items and drive circulation
• Implement with the Library's Calendar to help promote the library
• mk LibSoft 100% web-based software (HTML5) - our software can be put on any PC
or tablet
• mk LibSoft is used on all of our library solutions. Therefore, the staff and patrons are
familiar with the system's intuitive graphic-user-interface (GUI).
• Auto-Re-Encoding Feature -When a library uses multiple Data Models/RFID Tags, mk
Solutions can automatically re-encode the tags without intervention of the library staff.
The solution can automatically convert to the ISO Standard 28560-2 (US Standard for
libraries) data model. (additional fees may apply)
• Multi-ILS-Client Feature - mk's LibSoft has the option to connect to different ILS at the
same time. This allows patrons to return items from other libraries and check them in
in real time within the other library's ILS. This provides options for libraries to work
closer together. (additional fees may apply)
• Offer Digital Content- mk has partnered with OverDrive, the market leader in digital
content with more than 2M title and the only vendor with a full integration with Amazon
and Kindle (additional fees may apply)
• Integrated Payment utilizing the latest in payment options
VSA with City of Fort Worth&mk Solutions, Inc. Page 49 of 72
EXHIBIT A
Self-Check Technical Details:
• Built-in:
W 18"x D 10"x H 23" (450 x 230 x 600 mm)
• Table Top(with counter):
W 18"x D 10"x H 23" (450 x 230 x 600 mm)
• Freestanding (ADA compliant,too):
W 18"x D 24"x H 55" (450 x 600 x 1400 mm)
• Freestanding Height Adjustable:
W 18"x D 24"x H 55" (450 x 600 x 1400 mm)
• Standard Counter Space—Optional sizes available:
Glass counter black(optional laminated)
Size S: W 18"x D 23" (W 450 x D 600 mm)
Size M:W 32"x D 23" (W 800 x D 600 mm)
Size L: W 39"x D 23" (W 1000 x D 600 mm)
• Power&Network Requirements:
120V or 240V 50/60 Hz, standard outlet
RJ45 standard data outlet
Receipts
Patrons have the option to print a receipt, email a receipt, or no receipt
Easy to Change Receipt Paper(sc4 shown)
Convenient drawer slide provides Easiest way to replace the receipt Printer and scanner are secured by the
access to receipt paper roll paper roll lockable drawer.
VSA with City of Fort Worth&mk Solutions, Inc. Page 50 of 72
p)(Dject manCA-gement
initiate Plan
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PROJECT MANAGEMENT
EXHIBIT A
PROJECT MANAGEMENT
mk has assigned, Rachel Davis, as your Project Manager. Please see her resume below for
more information about her capabilities and job experience.
Rachel A.G. Davis— Proiect Manager
Rachel Davis joined mk Solutions in the fall of 2013. Although Rachel was newer to the library
industry, she has several years of Sales, Marketing, and Project Coordination experience. She
started her career with the Marriott Corporation working in Reservations and finishing as in
Conference Services Management. She was responsible for aspects related to various size
events, including, but not limited to planning from start to finish, audio visual, technology, food
and beverage, etc. She was the single point of contact for accounts prior and during events.
She was awarded the Marriott employee of the year for her hard work, dedication, and
outstanding customer service. Later, she was hired by Black& Decker/DeWalt as a Sales and
Marketing Manager for the power tools and accessories division. Where again, she put her
coordination skills to use organizing live demonstrations and working with the marketing team
on special events and tradeshows. Rachel originally joined mk in a sales and marketing role but
has since assumed the role of Project Manager for North America. She uses her past
experience in customer service and project coordination to better mk's relationship with its
customers and utilizes her organizational and communication skills to ensure all projects are
executed flawlessly.
Education
• Stevenson University and Towson University, Business Administration and Marketing
Certifications/Accomplishments
• 1992 Marriott Employee of the Year
• Certified in Franklin Covey-7 Habits of Covey, Time Management, and Foundations of
Leadership
• Certified in Marriott Sales and Diversity Training
• Board Member of Dallastown Area School District's Education Foundation
• Board Member of Dallastown Turf Foundation
• Chairman of the Annual 4th of July Blast, Jacobus, PA(2009-2011)
• Mentor in the Executive Women's Network
• Dallastown Area High School Girl's Lacrosse Coach (2012-2014)
Projects/Customers
Past and current projects implemented by Rachel include, but not limited to:
• Arapahoe Library District
• Escondido Public Library
• Metropolitan Library System
• Fort Vancouver
• Alpine School District Libraries
• San Antonio Public Library
• Guelph Public Library
• East Baton Rouge Parish Libraries
• Lucy Robbins Wells Public Library(Upgrade)
• Onondaga County Public Library
• Tempe Public Library
VSA with City of Fort Worth&mk Solutions, Inc. Page 52 of 72
EXHIBIT A
mk provides your library with a Project Manager for your single point of contact. Therefore,
allowing for excellent communication and organization throughout the project and ensures that
the implementation plan is followed.
What can you expect from your Project Manager?
mk's Project Manager is assigned to your account during the bidding process. Therefore,
they have the knowledge and are familiar with your library's needs and project from start
to finish. They establish a plan of communication to ensure all roles and responsibilities
are defined and managed. See above for your assigned PM.
✓ From the first contact, you will receive both their office and mobile phone number for better
service if concerns arise.
✓ Will provide a detailed Project Information Form (PIF) in Phase 1 of the implementation.
This form includes the library's responsibilities and other pertinent information for the
success of the project. mk uses this form for further confirmation of hardware and
software, as well as, but not limited to, configuration requirements, customizations, and
delivery information.
Work internally with all mk departments to ensure a smooth and successful installation
and future of the library.
✓ Assist with any concerns that your library may have before, during, and after the project.
✓ Provides information regarding the production and logistics of the installation
✓ Coordination with library regarding time milestones. Including delivery, staff training, and
sign off acceptance.
What to expect before your installation?
Because our software is 100% web-based, mk's programmers and IT technicians will ensure
that all software is fully operational before the installation eliminating delays or issues. Our team
provides the library with an installer package, so they have control of their systems before they
receive the equipment on-site. Then, when the hardware arrives for the installation, it's a "plug
and play" concept.
Prior to installation our team confirms the following, but not limited to:
✓ Connection to SIP2 server
✓ Proper communication to/from SIP2 server
✓ User and item information lookup
✓ User information lookup with PIN (if applicable)
✓ Borrowing item that works/fails
✓ Renewing item that works/fails
✓ Retrieving payment charge/fees
✓ Retrieving reservation details
✓ Hold Items (if applicable)
✓ Library patron cards, scanners configured properly
✓ Library IP addresses and configurations
✓ Library SMTP server to provide email receipts and status emails to staff
VSA with City of Fort Worth&mk Solutions, Inc. Page 53 of 72
EXHIBIT A
Before hardware ships from our dedicated warehouses, mk tests and confirms it meets the high-
level requirements and standards of mk's manufacturing processes and ISO9001 Quality
Management regulations.
The mk Team Assigned to Your Project
Demond Crawley— Library Solutions Consultant
Demond joined the mk Solutions team in February 2016. He is a highly qualified and self-
motivated business professional with more than fifteen years of sales experience. With his
years of experience selling technology products and services, he is a huge asset to mk
Solutions and his customers. A proven track record of successfully taking care of his
customers by utilizing strong communication skills, driven work ethic, and the ability to adapt
to changing priorities allows Demond to work with a variety of different types and sizes of
libraries.
Education
• ESS College of Business, Associate of Applied Science
Virginia Phillips
Virginia joined the mk Solutions team in March 2019 and brings 29 years of stellar sales
experience. Virginia began in the library industry in 2012 as a Customer Experience
Specialist/Client Account Manager at Bibliotheca and quickly found success as one of the
industry's top performers. She has demonstrated history of working with libraries to streamline
their processes and engage users. Her excellent work ethic, integrity, outgoing personality, and
motivation are what allows her to offer superior service to all her clients. Virginia's ability to
connect with others and build strong, lasting relationships has been a key to her success.
Education
• University of Phoenix- Business Administration and Marketing
Roy Templeton, Field Technician/Team Leader
Roy has been part of the USA and Canada mk team since April 2018. He has previously
worked at ES3, DC Templeton Construction and Assurant Solutions. From these past work
experiences, Roy has cultivated an ability to thrive in fast paced work environments, learn
quickly, and apply his sharp attention to detail, ensuring the job is performed accurately. He
enjoys travelling to meet our customers while performing on-site installations. In addition, he
uses his leadership skills to train and support the mk technicians. He has been and continues
to be an asset to the mk team.
Education
• Red Lion Area Senior High School
Certification and Accomplishments
• Cisco IT essentials/basic networking
VSA with City of Fort Worth&mk Solutions, Inc. Page 54 of 72
EXHIBIT A
Projects/Customers
Past projects implemented, but not limited to:
• Crowell Public Library, CA
• Newmarket Public Library, Ontario, Canada
• East Baton Rouge Parish Libraries, LA
• Hamilton Public Library Upgrade, Ontario, Canada
• McHenry Public Library, IL
• University of Toronto, Ontario, Canada
• Onondaga County Public Library, NY
• Kingston Frontenac Library, Ontario, Canada
• Vaughan Public Libraries, Ontario, Canada
• Lafayette Public Library System, LA
Aaron Strayer, Field Technician
Aaron joined the USA and Canada mk team in August 2018. He has received extensive training
in PC hardware installation, maintenance, and troubleshooting., as well as PLC installation and
programming. He is using this knowledge to assist with onsite installations as well as remote
support. With his attention to detail and dedication to going above and beyond, he has already
proven to be an asset to the mk family.
Education
• YTI Career Institute-Associates Degree in Electronics Engineering Technology
Certifications and Accomplishments
• FCC Amateur Radio License
• FEMA Certified in Effective Communication, Decision Making and Problem Solving
• Harger Exothermic Welding
Past projects implemented, but not limited to:
• Mountain View Public Library, CA
• Newmarket Public Library, Ontario, Canada
• East Baton Rouge Parish Libraries, LA
• Vaughan Public Libraries, Ontario, Canada
• Indian Prairie Public Library, IL
• Onondaga County Public Library, NY
• Alhambra Civic Library, CA
• Gardendale Public Library, AL
• Shasta-Redding Public Library, CA
• Lafayette Public Library System, LA
Jacob Landis, Support Technician
Jacob joined the USA and Canada mk team in August 2018. Although new to the library
automation industry, Jacob has a strong background in software installation, configuration,
repair and troubleshooting. He has previously worked at Circuit City as a computer technician
and at ES3 as an Automated Systems Operator. With this previous work experience, Jacob has
been able to smoothly transition to providing expert remote support to our customers.
VSA with City of Fort Worth&mk Solutions, Inc. Page 55 of 72
EXHIBIT A
Education
• Salt Lake Community College- Composite Technology Certificate of Completion
• York County School of Technology-Collision Repair, Advanced Painting
• Thaddeus Stevens College of Technology-Automotive Technology
Certification and Accomplishments
• Composite Technology Certificate of Completion
Past projects implemented, but not limited to:
• Newmarket Public Library, Ontario, Canada
• East Baton Rouge Parish Libraries, LA
• Hamilton Public Library, Ontario, Canada
• University of Toronto, Ontario, Canada
• Vaughan Public Libraries, Ontario, Canada
• Onondaga County Public Library, NY
• Remote Support for USA and Canada
Matthew Templeton, Support Technician
Matthew joined the USA and Canada mk team in August 2018. He has previously worked at
Gichner Shelter Systems, Bel Air Nissan, Hyundai and Subaru and Frank's Computer Shop. He
possesses a varied background in software troubleshooting and repair, automotive maintenance
and managerial duties. This experience combined with his strong customer service skills, is
enabling him to provide accurate and friendly remote support to our customers.
Education
• Red Lion Area Senior High School
Past projects implemented, but not limited to:
• Newmarket Public Library, Ontario, Canada
• East Baton Rouge Parish Libraries, LA
• Hamilton Public Library, Ontario, Canada
• University of Toronto, Ontario, Canada
• Vaughan Public Libraries, Ontario, Canada
• Onondaga County Public Library, NY
• Remote Support for USA and Canada
Sarah Force, Administrative Coordinator
Sarah joined the USA and Canada mk team in July 2018. She has an administrative and sales
background, having previous experience as a manager in both manufacturing and property
management. She provides administrative support to the mk service and sales teams in Canada
and USA. In addition, Sarah works directly with mk customers to coordinate shipping,
technicians, and other logistics when needed. Her organizational skills and attention to details
has proven to be beneficial when assisting on projects or helping mk customers.
Projects and team support for, but not limited to:
• Canada and USA customers
VSA with City of Fort Worth&mk Solutions, Inc. Page 56 of 72
EXHIBIT A
4
q r*ti ---
TRAINING AND DOCUMENTATION
VSA with City of Fort Worth&mk Solutions, Inc. Page 57 of 72
EXHIBIT A
TRAINING AND DOCUMENTATION
mk Solutions feels that training is a key factor in the success of the implementation of the
system. Training is included in the purchase price of the system.
Library Centered Training
Every training provided by mk Solutions is
customized to meet the needs of the library.
When implementing new technology, the
acceptance of the technology by library staff
is paramount to the project's success.
Ensuring that library staff is fully trained and
comfortable with the technology encourages
staff to use it. In order for library staff to get
the most out of training, we meet with Kinow�pd e
invested library staff to customize the training
specific to your library. All subsequent lesson 4 �ON>
plans and handouts are customized for your C..e
library. Library staff is responsible for training �xpeC\er
receive these documents in an editable form
so that they can be updated as needed.
Training Models
Depending on the number of library staff, the size of the library system, library policy and
philosophy, and training staff available, there are several training models available. The library
is not limited by choosing a particular model and we are more than willing to work with a
combination model.
• Train the Trainer—This type of training provides the option for the library district to
develop "project specialists". This is the most cost-effective method of training and is
proven to be the most effective. mk Solutions staff provides instruction to chosen project
specialists on the actual equipment. So, in the future, the project specialists will train
any new or current staff, when needed.
• Direct Training in a Centralized Location — mk Solutions training staff will train all
library staff in the library system in a centralized location. This training can be
customized based on job requirements for the library staff.
• Direct Training in Multiple Locations— Library systems that have more than one
branch may require that training take place in more than one location. Training can be
provided in each of the branches, or in the case of a very large system, regional
trainings where local branch staff meet at a local location for training.
VSA with City of Fort Worth&mk Solutions, Inc. Page 58 of 72
EXHIBIT A
TRAINING OUTLINES
One of, if not the most important elements of the Implementation Project is training. This is our
opportunity to set the library up for success. One of the reasons most projects fail is lack of
proper training. Over time, we have developed a recipe for success to put our library on the
path to success. We are very humbled and excited when a library chooses mk Solutions and
we understand that a lot more than our reputation is at stake. We go to great lengths to make
sure that each library is comfortable with the operation of the new equipment, and that the staff
is confident in sharing this new technology with their patrons. In order to get the most out of
training we find it best when we can conduct training in the following manner, with
representatives from the Supervisory Staff, Technical Department, and Staff members. During
training we will cover information for each solution that the Library orders as described.
• Basic Operator Training
This training is for all staff responsible for the basic operations of the designated
equipment. This training covers everything from General Introduction to the
system, Basic Operations, Receipts, and Coaching Patrons to get them used to
and using the system.
• Supervisory Staff
This session is designed for the "Super Users" of the designated
equipment. Things like simple programming of the unit (if necessary), touch
screen design, startup and shutdown procedures, emergency procedures that
apply and basic troubleshooting skills are demonstrated. Attendees of this
session should complete the basic operator training prior to this session.
• Technical Support Staff
This session is designed for individuals who will be responsible for the onsite
system care and maintenance of the designated equipment. This individual
should have basic mechanical aptitude and be computer literate. Topics to be
covered include periodic maintenance, cleaning, equipment adjustments, basic
troubleshooting and spare parts replacement.
Estimated Training Hours
(Please note these are approximate and training hours depend on the skills and questions from the library staff)
Tagging Training 1 Hour
Staff Station Training 1 Hour
AMH Training 1-2 Hours
Self-Checkout Training 1 Hour
Portable Handheld Training 1 Hour
Security Gate Training 1 Hour
Centralized LibManager Training 1-2 Hours
PRODUCT DOCUMENTATION
All systems include a complete electronic set of documentation for all levels of operation —
Operator, Maintenance and Troubleshooting. Updates provided whenever changes occur that
affect the accuracy of the documentation. The library will be immediately notified when any
changes do occur, and the documentation will be updated as well. Printed manuals are
available upon request.
VSA with City of Fort Worth&mk Solutions, Inc. Page 59 of 72
EXHIBIT A
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VSA with City of Fort Worth&mk Solutions, Inc. Page 60 of 72
EXHIBIT A
SUPPORT AND MAINTENANCE
mk offers support and maintenance for hardware and software.
Installation of your system will be conducted by certified trained service technicians, including
local technician(s) assigned to your account. In addition to local service technicians, we
currently have service technicians located in North America and globally that are available for
service calls, if needed. This guarantees any questions or issues that may occur will be
answered quickly and effectively. We will first attempt to service your products via remote
access; however, if a technician is needed, we will send one of our local service technicians to
your site directly.
Initial contact is made to the Technical Support Department via email for USA customers at
service.us@mksolutions.com or Canadian customers at service.ca@mksolutions.com
immediately. The library will receive an immediate confirmation with a service ticket number and
a link to a customer portal. The library can view status of their service case by using the link
provided. mk customers use this protocol to ensure several team members are reached at
once. The mk team members will draw on their experience and schedules to solve problems
using the most efficient and quickest way possible, so the library has limited down time.
Please note, over 95% of all service issues are solved remotely and no technician is
needed on-site.
mk Maintenance
Bronze Silver . .
Annual Maintenance ✓ ✓ ✓
E-Mail Support ✓ ✓ ✓
Phone Support (Hotline) ✓ ✓ ✓
Software Updates ✓ ✓ ✓
On Site Support ✓ ✓
(including travel expenses)
Hardware Replacement Parts ✓ (50%) ✓
Spare Parts on Stock ✓ ✓
VSA with City of Fort Worth&mk Solutions, Inc. Page 61 of 72
EXHIBIT A
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VSA with City of Fort Worth&mk Solutions, Inc. Page 62 of 72
EXHIBIT A
GUARANTEES AND WARRANTIES
RFID Tags
RFID tags are guaranteed for the lifetime of the book in standard environmental conditions
(typically +20°C, 50% relative humidity). The warranty starts from the day of delivery. Tags
that are found to be defective will be replaced at no cost to the library.
Equipment, Software and Components
mk Solutions offers a full 24 months parts and labor warranty from date of customer
acceptance on all hardware and software. Please note that damage caused by vandalism,
negligence or a third party, other than an mk service representative, is not covered under this
warranty.
Updates/Patches/Upgrades Policy
mk's system policy includes updates and upgrades. They will be installed via mk LibManager's
(staff management tool) auto deployment what can be enabled to have library's IT staff
determine when updates are installed or set to auto-deployment to install automatically. mk
customers participate from the upgrades and the latest versions automatically as part of any
service level agreements
Service Level Agreements (SLA)
mk Solutions, Inc. offers options for SLAs on the RFID and Automated Materials Handling
Equipment. SLAs are available for the lifetime of the system and are renewed annually.
Risk Management Policy
mk Solutions Risk Management Policy consists of backup options to provide all customers a
reliable and quick solution in serious issues cases. Due to mk's international network and
partners, we are involved with manufacturers around the globe in over 12 countries. The
compatibility of mk library solutions allows flexibility around the globe.
VSA with City of Fort Worth&mk Solutions, Inc. Page 63 of 72
EXHIBIT B
PRICE SCHEDULE
See Vendor's sales order#60352 for the original order(already fulfilled per contract,therefore termination
clause does not apply to the initial installation).Sales orders 60353 and 60364 for the software subscriptions
and service level agreement. Copies of sales orders follows.
LIB SOFT SOFTWARE SUBSCRIPTION(ANNUAL)
• ANNUAL PRICE INCREASE OF 2.5%
HARDWARE MAINTENANCE
• SERVICE LEVEL: GOLD
• FROM YEAR 3 ON
• ANNUAL PRICE INCREASE OF 2.5%
VSA with City of Fort Worth&mk Solutions, Inc. Page 64 of 72
EXHIBIT B
FmkSolutions, Inc, Order Confirmation
75 Acco Drive,Suite A-3
III I I I I\ York,PA 17402
SOLUTIONS (860)760-0438 Date Order No.
office.us@mk-solutions.com
8/5/2019 60352
Bill To Ship To
Fort Worth Library Fort Worth Library
Administrative Services Administrative Services
500 W 3rd St 500 W 3rd St
Fort Worth,TX 76102-7305 Fort Worth,TX 76102-7305
USA USA
P.O. No. Rep Terms Est. Ship Date FOB
see below DC Due on receipt 8/5/2019
Item Description Qty. U/M Price Each Amount
Your Purchase Order FW084-0000000501,date August 5,
2019 by Terri L.Buehler
According to our Proposal#50331 which is based on ITB
19-0090 and spreadsheet Revision 3,received on July 29,
2019
HARDWARE:
VSA with City of Fort Worth&mk Solutions, Inc. Page 65 of 72
EXHIBIT B
FmkSolutions, Inc, Order Confirmation
75 Acco Drive,Suite A-3
III I I I I\ York,PA 17402
SOLUTIONS (860)760-0438 Date Order No.
office.us@mk-solutions.com
8/5/2019 60352
Bill To Ship To
Fort Worth Library Fort Worth Library
Administrative Services Administrative Services
500 W 3rd St 500 W 3rd St
Fort Worth,TX 76102-7305 Fort Worth,TX 76102-7305
USA USA
P.O. No. Rep Terms Est. Ship Date FOB
see below DC Due on receipt 8/5/2019
Item Description Qty. U/M Price Each Amount
SC4-UL-FH-BC-RF-... SC4-UL-FH-BC-RF-RF-GBS-BL-BL-00 8 ea 5,600.00 44,800.00
mk SelfCheck—SC4 kiosk
LibSoft(ware):Excluded
Library Cards:Barcode
Item Identification:RFID&Barcode
Item Security:RFID
Audio Support:Optional
Receipt Printer:Yes
Touch Screen Size:22"
Touch Screen Orientation:Landscape
Counter Design:Glass
Counter Width:18"(450mm)
Ergonomic Stand:Fixed Stand
Color Style:Black
Serial No.:
2019-5000780-00001
2019-5000780-00002
2019-5000780-00003
2019-5000780-00004
2019-5000780-00005
2019-5000780-00006
2019-5000780-00007
2019-5000780-00008
VSA with City of Fort Worth&mk Solutions, Inc. Page 66 of 72
EXHIBIT B
FmkSolutions, Inc, Order Confirmation
75 Acco Drive,Suite A-3
III I I I I\ York,PA 17402
SOLUTIONS (860)760-0438 Date Order No.
office.us@mk-solutions.com
8/5/2019 60352
Bill To Ship To
Fort Worth Library Fort Worth Library
Administrative Services Administrative Services
500 W 3rd St 500 W 3rd St
Fort Worth,TX 76102-7305 Fort Worth,TX 76102-7305
USA USA
P.O. No. Rep Terms Est. Ship Date FOB
see below DC Due on receipt 8/5/2019
Item Description Qty. U/M Price Each Amount
SC9-UL-00-BC-RB-... Item#SC9-UL-00-BC-RB-RF-00-00-00-00 11 ea 1,900.00 20,900.00
mk SelfCheck—SC9 e-components only
LibSoft(ware):Excluded
Library Cards:Baroode
Item Identification:RFID&Baroode
Item Security:RFID
Receipt Printer:Yes
Counter Design:provided by library
Serial No./Dev.ID:
6885536/24CO5300
6885542/25012A8E
6994942/24C045C4
6994943/25012EFD
6994946/25012FA9
6994947/250126FB
6994948/24FFF1 D3
6994949/250125BB
6994950/24FFF13A
6994951/24FFEDF6
6994952/24FFE9A9
VSA with City of Fort Worth&mk Solutions, Inc. Page 67 of 72
EXHIBIT B
FmkSolutions, Inc, Order Confirmation
75 Acco Drive,Suite A-3
III I I I I\ York,PA 17402
SOLUTIONS (860)760-0438 Date Order No.
office.us@mk-solutions.com
8/5/2019 60352
Bill To Ship To
Fort Worth Library Fort Worth Library
Administrative Services Administrative Services
500 W 3rd St 500 W 3rd St
Fort Worth,TX 76102-7305 Fort Worth,TX 76102-7305
USA USA
P.O. No. Rep Terms Est. Ship Date FOB
see below DC Due on receipt 8/5/2019
Item Description Qty. U/M Price Each Amount
010-MATERIAL #SCK-UL-00-00-RB-RF-00-00-00-00 4 700.00 2,800.00
RFID SelfCheck Kit-consisting of Shielded RFID Pad,
USB Cable,and 120V/12V power supply
Please review minimum requirements for hardware within
mk bid response
Serial No./Dev.ID:
6885513/24FFB21 E
6885515/24FFC618
6885516/24FFC4E3
6885519/24FFC709
INSTALL-ONSITE SC4 Kiosk-Shipping to one location,On-Site Installation, 8 ea 550.00 4,400.00
Training
INSTALL-ONSITE SC9&SCK-Shipping to one location,On-Site 15 ea 380.00 5,700.00
Installation,Training
TERMS:
Payment Terms 60/3... For mk Hardware
60%advance payment due on receipt of invoice
35%of order value with delivery
5%of order value after installation
For Software Solutions/Subscription invoicing takes
place in advance for 1 year after installation.
For Maintenance Contracts(SLA)invoicing takes place
after initial warranty and for 1 year in advance.
NOTE:Annual invoices are based on calendar year.
Deposit Deposit from customer due with 60%down payment 47,160 -1.00 -47,160.00
invoice#70438,date August 6,2019
VSA with City of Fort Worth&mk Solutions, Inc. Page 68 of 72
EXHIBIT B
Fmksolutions, Inc, Order Confirmation
75 Acco Drive,Suite A-3
III I I I I\ York,PA 17402
SOLUTIONS (860)760-0438 Date Order No.
office.us@mk-solutions.com
8/5/2019 60352
Bill To Ship To
Fort Worth Library Fort Worth Library
Administrative Services Administrative Services
500 W 3rd St 500 W 3rd St
Fort Worth,TX 76102-7305 Fort Worth,TX 76102-7305
USA USA
P.O. No. Rep Terms Est. Ship Date FOB
see below DC Due on receipt 8/5/2019
Item Description Qty. U/M Price Each Amount
Deposit Deposit from customer due with 35%progress payment 27,510 -1.00 -27,510.00
invoice#70533,date November 14,2019
If the delivery date is scheduled to 12/31,a more accurate date will follow by the mk project
management Subtotal USD 3,930.00
Sales Tax (0.0%) USD 0.00
Total USD 3,930.00
VSA with City of Fort Worth&mk Solutions, Inc. Page 69 of 72
EXHIBIT B
Fmksolutions, Inc, Order Confirmation
75 Acco Drive,Suite A-3
III I I I I\ York,PA 17402
SOLUTIONS (860)760-0438 Date Order No.
office.us@mk-solutions.com
8/5/2019 60353
Bill To Ship To
Fort Worth Library
Administrative Services
500 W 3rd St
Fort Worth,TX 76102-7305
USA
P.O. No. Rep Terms Est. Ship Date FOB
see below DC Due on receipt 8/5/2019 ppd and add
Item Description Start Date End Date Qty. Price Each Amount
Your Purchase Order FW084-0000000501,date
August 5,2019 by Terri L.Buehler
According to our Proposal#50331 which is based
on ITB 19-0090 and spreadsheet Revision 3,
received on July 29,2019
SET-UP-FEE-LIBS... One Time Set-Up Fee per LibSoft Software 23 390.00 8,970.00
Subscription
SW-LIBSOFT Annual Subscription for mk LibSoft Plus Software 2019-12-01 2020-11-30 23 490.00 11,270.00
Period:December 1,2019 until November 30,2020
SW-LIBSOFT Annual Subscription for mk LibSoft Plus Software 2020-12-01 2020-12-31 23 41.83 962.09
Period:December 1,until December 31,2020
(annual costs$502.00 each)
SW-LIBSOFT Annual Subscription for mk LibSoft Plus Software 2021-01-01 2021-12-31 23 480.00 11,040.00
Period:January to December 2021
$515.00 each
SW-LIBSOFT Annual Subscription for mk LibSoft Plus Software 2022-01-01 2022-12-31 0 528.00 0.00
Period:January to December 2022
$528.00 each
Subtotal USD 32,242.09
Sales Tax (0.0%) USD 0.00
Total USD 32,242.09
VSA with City of Fort Worth&mk Solutions, Inc. Page 70 of 72
EXHIBIT B
Fmksolutions, Inc, Order Confirmation
75 Acco Drive,Suite A-3
III I I I I\ York,PA 17402
SOLUTIONS (860)760-0438 Date Order No.
office.us@mk-solutions.com
8/5/2019 60364
Bill To Ship To
Fort Worth Library
Administrative Services
500 W 3rd St
Fort Worth,TX 76102-7305
USA
P.O. No. Rep Terms Est. Ship Date FOB
see below MW Due on receipt 10/1/2019 ppd and add
Item Description Start Date End Date Qty. Price Each Amount
Your Purchase Order FW084-0000000501,date
August 5,2019 by Terri L.Buehler
According to our Proposal#50331 which is based
on ITB 19-0090 and spreadsheet Revision 3,
received on July 29,2019
SLA-3Gold Service Level Agreement:Gold Coverage 2020-12-01 2021-11-30 1 0.00 0.00
Period:Year 2
according to Markus Flory's email correspondence
date August 23,2019
Annual price increase 2.5%
SLA-3Gold Service Level Agreement:Gold Coverage 2021-12-01 2021-12-31 1 516.67 516.67
Period:Year 3/December 1 until December 31,
2021
Annual price increase 2.5%
(annual costs$6,200.00)
SLA-3Gold Service Level Agreement:Gold Coverage 2022-10-01 2023-09-30 0 6,355.00 0.00
Period:Year 4/January to December 2022
Annual price increase 2.5%
Covered Equipment:
8 ea.mk SelfCheck SC4 Kiosk,fixed Stand
11 ea.mk SelfCheck SC9 e-components only
4 ea.mk SelfCheck Kit
Subtotal USD 516.67
Sales Tax (0.0%) USD 0.00
Total USD 516.67
VSA with City of Fort Worth&mk Solutions, Inc. Page 71 of 72
EXHIBIT C
VERIFICATION OF SIGNATURE AUTHORITY
MK SOLUTIONS
74 ACCO DRIVE, SUITE A-3
YORK,PA 17402
Execution of this Signature Verification Form ("Form") hereby certifies that the following
individuals and/or positions have the authority to legally bind Vendor and to execute any agreement,
amendment or change order on behalf of Vendor. Such binding authority has been granted by proper order,
resolution, ordinance or other authorization of Vendor. City is fully entitled to rely on the warranty and
representation set forth in this Form in entering into any agreement or amendment with Vendor. Vendor
will submit an updated Form within ten (10) business days if there are any changes to the signatory
authority.City is entitled to rely on any current executed Form until it receives a revised Form that has been
properly executed by Vendor.
1. Name: Rachel A.G. Davis
Position: Business Manager
Signature
2. Name:
Position:
Signature
3. Name:
Position:
Signature
Name:
Signature of Pres' CEO
Other Title:
Date: December 22,2020
VSA with City of Fort Worth&mk Solutions, Inc. Page 72 of 72