HomeMy WebLinkAboutContract 45121-B26 (2)' / c' .r;�r
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APPENDIX B-26
TEKsystems, INC.
CSC No. 45121
In accordance with the Professional
TEKsystems, Inc. ("Contractor") and the
as of November 6, 2013 and approved
"Agreement"), this Appendix B-26 is
Agreement and hereby reads as follows:
Services Agreement entered into between
City of Fort Worth ("Client" or "City") effective
by M&C C-26551 on November 5, 2013 (the
incorporated into the Professional Services
1. The term of this work order shall be extended to end when all services have
been completed under this work order as contemplated herein, but not later
than the end date set forth below.
2. This Work Order incorporates by reference all of the terms and conditions of
the Professional Services Agreement, specifically the services to be provided
under Section 1 of said agreement.
3. The services to be perFormed under this Work Order shall be as follows:
IT PC SUPPORT TECHNICIAN:
(a) Load and verify correct operation of all application software packages and
operating systems used throughout the City's data network.
(b) Provide training and technical assistance to users in a courteous, professional
manner.
(c) Identify and resolve hardware, software, and operator problems.
(d) Make minor repairs to Desktops, Laptops and/or Printers or replace any
Customer Serviceable Units (designated by the Original Equipment Manufacturer
customer replicable/repairable units or assemblies), or refer to services
personnel for repair or replacement.
(e) Document work perFormed in the case management system.
(f) Effectively manage and prioritize outstanding support issues.
(g) Keep supervisor informed of potential problems and escalate issues as needed.
(h) Document processes and problem resolution.
(i) Work as a resource on project implementation.
Appendix B-26
TEKsystems , Inc.
Page 1 of 2
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(j) Assist City staff with various aspects of information systems which can range
from adding printers, installing software, configuring MS Windows settings,
general troubleshooting and configuration of user settings within the MS
Windows environment.
(k) Assess Department needs and recommend equipment and software to
purchase.
(I) Recommend appropriate action to maintain current and up-to-date information
systems.
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Personnel assigned to provide services under this Work Order:
Name: David Gartman
Start Date: June 30, 2014
End Date: September 3, 2014
Payment Terms:
Payment Rate: $39.95 per hour
AGREED AND ACCEPTED:
TEKsystems, Inc.
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CITY OF FORT WORTH
Signature
Suslan Ayanis
Ass}�.tan(t City Manager
Date: f n I�'C) I���
APPROVED AS TO FORM AND
LEGALITY: -
Maleshia �
Senior As�i
ier i �
nt City Attorney
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Appendix B-26
TEKsystems , Inc.
Page 2 of 2
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