HomeMy WebLinkAboutContract 55963 CSC No. 55963
FORT WORTH
CITY OF FORT WORTH
COOPERATIVE PURCHASE AGREEMENT
This Cooperative Purchase Agreement("Agreement") is entered into by and between Language Line
Services, Inc. ("Vendor") and the City of Fort Worth, ("City"), a Texas home rule municipality.
The Cooperative Purchase Agreement includes the following documents which shall be construed in the
order of precedence in which they are listed:
1. This Cooperative Purchase Agreement;
2. Exhibit A— Seller's Quote, Scope of Services or Purchase Order;
3. Exhibit B—Cooperative Agency Contract(e.g.,NJPA, DIR, BuyBoard); and
4. Exhibit C—Conflict of Interest Questionnaire.
Exhibits A, B, and C which are attached hereto and incorporated herein, are made a part of this
Agreement for all purposes. Vendor agrees to provide City with the services and goods included in
Exhibit A pursuant to the terms and conditions of this Cooperative Purchase Agreement, including all
exhibits thereto.
City shall pay Vendor in accordance with the fee schedule in Exhibit A and in accordance with
the provisions of this Agreement. Total payment made under this Agreement for the first year by City
shall be in the amount of One Hundred Thousand Dollars ($100,000.00). Vendor shall not provide any
additional items or services or bill for expenses incurred for City not specified by this Agreement unless
City requests and approves in writing the additional costs for such services. City shall not be liable for
any additional expenses of Vendor not specified by this Agreement unless City first approves such
expenses in writing.
The term of this Agreement shall be for one year beginning on May 10, 2021 and ending on
May 9, 2022. City shall be able to renew this agreement for zero remaining one-year renewal options by
written agreement of the parties.
Vendor agrees that City shall,until the expiration of three(3)years after final payment under this
Agreement, or the final conclusion of any audit commenced during the said three years, have access to
and the right to examine at reasonable times any directly pertinent books,documents,papers and records,
including, but not limited to, all electronic records, of Vendor involving transactions relating to this
Agreement at no additional cost to City. Vendor agrees that City shall have access during normal
working hours to all necessary Vendor facilities and shall be provided adequate and appropriate work
space in order to conduct audits in compliance with the provisions of this section. City shall give Vendor
reasonable advance notice of intended audits.
Notices required pursuant to the provisions of this Agreement shall be conclusively determined
to have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or
representatives, (2) delivered by facsimile with electronic confirmation of the transmission, or (3)
received by the other party by United States Mail, registered, return receipt requested, addressed as
follows:
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
To CITY: To VENDOR:
City of Fort Worth Language Line Services, Inc.
Attn: Dana Burghdoff, Assistant City Manager Bonaventura A. Cavaliere
200 Texas Street 1 Lower Ragsdale Drive, Building 2
Fort Worth, TX 76102-6314 Monterey, CA 93940
Facsimile: (817) 392-8654 Facsimile: 831-648-7595
With copy to Fort Worth City Attorney's Office
at same address
IP Indemnification. Vendor agrees to indemnify, defend, settle, or pay, at its own cost and
expense, including the payment of atorney's fees, any claim or action against the City for
infringement of any patent,copyright,trade mark,service mark,trade secret,or other intellectual
property right arising from City's use of the Deliverable(s), or any part thereof, in accordance
with the Agreement, it being understood that the agreement to indemnify, defend, settle or pay
shall not apply if City modifies or misuses the Deliverable(s). So long as Vendor bears the cost and
expense of payment for claims or actions against the City pursuant to this section 8, Vendor shall
have the right to conduct the defense of any such claim or action and all negotiations for its
settlement or compromise and to settle or compromise any such claim; however, City shall have
the right to fully participate in any and all such settlement, negotiations,or lawsuit as necessary to
protect the City's interest,and City agrees to cooperate with Vendor in doing so.In the event City,
for whatever reason, assumes the responsibility for payment of costs and expenses for any claim
or action brought against the City for infringement arising under the Agreement, the City shall
have the sole right to conduct the defense of any such claim or action and all negotiations for its
settlement or compromise and to settle or compromise any such claim; however,Vendor shall fully
participate and cooperate with the City in defense of such claim or action. City agrees to give
Vendor timely written notice of any such claim or action,with copies of all papers City may receive
relating thereto. Notwithstanding the foregoing, the City's assumption of payment of costs or
expenses shall not eliminate Vendor's duty to indemnify the City under the Agreement. If the
Deliverable(s), or any part thereof, is held to infringe and the use thereof is enjoined or restrained
or, if as a result of a settlement or compromise, such use is materially adversely restricted,
Vendor shall,at its own expense and as City's sole remedy,either: (a) procure for City the right to
continue to use the Deliverable(s); or(b)modify the Deliverable(s)to make them/it non-infringing,
provided that such modification does not materially adversely affect City's authorized use of the
Deliverable(s); or(c) replace the Deliverable(s)with equally suitable,compatible,and functionally
equivalent non-infringing Deliverable(s) at no additional charge to City; or (d) if none of the
foregoing alternatives is reasonably available to Vendor,terminate the Agreement,and refund all
amounts paid to Vendor by the City, subsequent to which termination City may seek any and all
remedies available to City under law. VENDOR'S OBLIGATIONS HEREUNDER SHALL BE
SECURED BY THE REQUISITE INSURANCE COVERAGE REQUIRED BY CITY.
Data Breach. Vendor further agrees that it will monitor and test its data safeguards from
time to time, and further agrees to adjust its data safeguards from time to time in light of relevant
circumstances or the results of any relevant testing or monitoring. If Vendor suspects or becomes
aware of any unauthorized access to any financial or personal identifiable information ("Personal
Data") by any unauthorized person or third party,or becomes aware of any other security breach
relating to Personal Data held or stored by Vendor under the Agreement or in connection with the
performance of any services performed under the Agreement or any Statement(s)of Work("Data
Breach"), Vendor shall immediately notify City in writing and shall fully cooperate with City at
Vendor's expense to prevent or stop such Data Breach. In the event of such Data Breach, Vendor
shall fully and immediately comply with applicable laws, and shall take the appropriate steps to
remedy such Data Breach. Vendor will defend, indemnify and hold City, its Affiliates, and their
respective officers,directors,employees and agents,harmless from and against any and all claims,
suits,causes of action,liability,loss,costs and damages,including reasonable attorney fees,arising
out of or relating to any third party claim arising from breach by Vendor of its obligations
contained in this Section, except to the extent resulting from the acts or omissions of City. All
Personal Data to which Vendor has access under the Agreement,as between Vendor and City,will
remain the property of City. City hereby consents to the use, processing and/or disclosure of
Personal Data only for the purposes described herein and to the extent such use or processing is
necessary for Vendor to carry out its duties and responsibilities under the Agreement, any
applicable Statement(s) of Work,or as required by law. Vendor will not transfer Personal Data to
third parties other than through its underlying network provider to perform its obligations under
the Agreement, unless authorized in writing by City.Vendor's obligation to defend,hold harmless
and indemnify City shall remain in full effect if the Data Breach is the result of the actions of a
third party. All Personal Data delivered to Vendor shall be stored in the United States or other
jurisdictions approved by City in writing and shall not be transferred to any other countries or
jurisdictions without the prior written consent of City.
The undersigned represents and warrants that he or she has the power and authority to execute this
Agreement and bind the respective Vendor.
CITY OF FORT WORTH:
CONTRACT COMPLIANCE MANAGER:
IS6tf2Ri "ur By signing I acknowledge that I am the person
By: Dana Burghdoff(JU 7,202 :51 CDT) responsible for the monitoring and administration
Name: Dana Burghdoff of this contract,including ensuring all performance
Title: Assistant City Manager and reporting requirements.
Date:
APPROVAL RECOMMENDED: By: Peg0%VuU1 1,202112:59 CDT)
Name:'Peggy Miller
Title: Water Customer Relations Manager
By: Christopher H rder(Jul 1,202114 APPROVED AS TO FORM AND LEGALITY:
Name: Chris Harder
Title: Water Director
a4FORJ'
ATTEST: o�t
4°°°°°°°°°�y, By: 6
ado ap�� Name: Taylor Paris
Pvo g=P. Title: Assistant City Attorney
CT
By: d °°°°°°°°° .o
CONTRACT AUTHORIZATION:
Name: Mary Kayser aa>1��EXAS�ap M&C: [INSERT NO. OR N/A]
Title: City Secretary
VENDOR:
Language Line Services, Inc.
Bonavonfura,4 Cavalioro
By: Bonaventura A.Cava liere(Jun 15,202116:58 PDT)
Name: Bonaventura A. Cavaliere
Title: Chief Financial Officer
Date: 06/15/2021
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
LanguageLine
1 Lower Ragsdale Drive,Building 2/Monterey,CA 93940
www.LanguageLine.com
May 17, 2021
Dawn L. Fawver
Sr. Administrative Assistant
Water Customer Relations
City of Fort Worth
Good Afternoon,
Please find an attached quote for phone interpreter services from LanguageLine
Solutions for May 10, 2021—May 9, 2022.
Sincerely,
Kelly Mistry
Strategic Account Executive
LanguageLine Solutions
831-648-5505
LanguageLine
<^:
1 Lower Ragsdale Drive,Building 2/Monterey,CA 93940
www.LanguageLine.com
CUSTOMER NAME: (Parent Company):_State of Texas DIR-TSO-4151 CUSTOMER NUMBER 1027
CLIENT NAME City of Fort Worth
Enterprise Contract: Yes
ENROLLMENT FEE:
■ One time set up fee for each client identification number,
which includes a detailed monthly electronic statement............................................................................(Waived)$2-7-5
■ Each subsequent client identification number with corresponding statement....................................(Waived)$-1-2-5
■ Custom 800 line.................................................................................................................................(Waived)$459
■ Custom Greetings................................................................................................................................(Waived)W
MONTHLY FEE:
■ Monthly minimum applied against usage per client identification number..........................................(Waived)$400
■ Custom 800 line maintenance............................................................................................................(Waived)$-*IQG
■ Custom greeting maintenance ............................................................................................................(Waived)$1-9
PER MINUTE USAGE CHARGES/RATES:
■ Price per minute for Language Line Services is based on the language requested and time of day.
TIERS LANGUAGES PEAK* NON-PEAK**
Tier 1 Spanish $.58 $.58
.........................................................................................................................................................................................
Tier 2 Chinese(Mandarin and Cantonese), French $.63 $.63
Japanese, Polish, Russian, Vietnamese
.........................................................................................................................................................................................
Tier 3 Armenian, Cambodian, German, Haitian Creole, $.63 $.63
Italian, Korean, Portuguese
.........................................................................................................................................................................................
Tier 4 Farsi, Tagalog, Thai, Urdu and all other languages. $.63 $.63
Medical and Court Certified .all languages $.86 $.86
* Peak = 8 a.m. - 5 p.m. Monday—Friday
** Non-Peak=5 p.m. -8 a.m. Monday-Friday,weekends, and holidays(New Year's Day, Presidents
Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas).
• There is no charge for standard toll-free access to Language Line Services.
• Per minute rates do not include international calls.
Client's Initials:
(1�:
1 Lower Ragsdale Drive,Building 2/Monterey,CA 93940
www.LanguageLine.com
BILLING FEE:
■ Paper Bill...........................................................................................................................................(Waived)$tea
■ Electronic Bill.................................................................................................................................................. FREE
■ Hierarchical Bill/Month.......................................................................................................................(Waived)$45
■ Electronic Payment..............................................................................................................................(Waived)$25
REPORTING/INVOICING FEE:
■ Historical Invoices up to 90 days..................................................................................................................... FREE
■ Historical Invoices over 90 days...........................................................................................................(Waived)$2-5
CUSTOM REPORT FEE:
■ Monthly Fee to receive custom report..................................................................................................(Waived)$2-5
■ Creation Fee per hour........................................................................................................................(Waived)$2-0
TRAINING/AWARENESS ASSISTANCE AND MATERIALS(prices subject to change):
■ Training/Awareness assistance(telephone/per session)...................................................................(Waived)W
■ Training/Awareness assistance(on site per day/per person)...........................................................(Waived)$400
■ Quick Reference Guides and Wallet Cards(0-50)..........................................................................................FREE
■ Quick Reference Guides and Wallet Cards(each additional set of 50)...............................................(Waived)$W
■ Language ID Cards(each set of 50)....................................................................................................(Waived)$30
■ Desk Top Displays(each).................................................................................................................(Waived)$6.25
■ Posters(each)...................................................................................................................................(Waived)$6 25
■ In language marketing tools and"hold please"training kits.................................................................(Waived)$25
■ Customized Reference and Support Materials Development(per hour) ...........................................(Waived)$4T5
INTERPRETATION APPOINTMENT FEE(for languages other than the top nine scheduled languages):
Appliedper dial out................................................................................................................................... (waived)$495
INTERPRETER APPOINTMENT CANCELLATION FEE:
(Applicable if cancelled within 24 hours of the appointment time.):
■ Spanish..............................................................................................................................................(Waived)$280
■ All other languages............................................................................................................................(Waived)$250
FCC SURCHARGE AND FEES: Fees to third party telecommunications service providers that LLS has or will pay to
these third parties:surcharges, fees, taxes, payments to the Universal Service Administrative Company(USAC).
Fee applied for each dial out request in the North American Dial Plan (NADP) ..................................... (waived)$6-90
PLEASE NOTE: The DIR Contract Appendix C Pricing Index and this document reflects pricing for your account. This
document must be signed by an authorized representative from your company. Pricing is only final upon a
signature by an authorized officer of Language Line Services. This Agreement shall be governed by Texas law, and
venue shall be in Tarrant County, Texas.
Language Line Services, Inc.
Customer Name: City of Fort Worth Prepared by: Kelly Mistry Tel No: 831-648-5505
Accepted (sig at '..�oanasurgndoff( �,zoz' s�corl "Accepted by(signature', wenfu--A. Ca✓aliere
Acce ted b si nature D��/�'g�� $on
nturr�/,.Cawdlr n Uun L'i.20J1 1G.Y4 PDT)
.........................................................................................................................................................................................
Name(type or print): Dana Burghdoff Name: . Bonaventura A.Cava liere
.........................................................................................................................................................................................
Title(type or print): Assistant City Manager Title: CFO
.........................................................................................................................................................................................
Date: 07/07/2021 Date: 06/15/2021
DocuSign Envelope ID:D59513134-AK84E513-84AD-11FAOFA2EA03
Language Line Services, Inc.
DIR-TSO-4151
Appendix C Pricing Index
Service Discount off DIR Customer
MSRP Price
Over-the-phone Interpretation(OPI) Discount off Rate Per Minute
MSRP
SPANISH 74.22% $0.58
VIETNAMESE 74.80% $0.63
BURMESE 74.80% $0.63
ARABIC 74.80% $0.63
MANDARIN 74.80% $0.63
KOREAN 74.80% $0.63
SOMALI 74.80% $0.63
TAGALOG 74.80% $0.63
SWAHILI 74.80% $0.63
FRENCH 74.80% $0.63
OPI all other languages-(full language list available on Vendors 74.80% $0.63
website)
Over-the-Phone Interpreters Court Skilled-All Languages 73.85% $0.86
(full language list available on Vendor's website)
Over-the-Phone Interpreters Medical Skilled-All Languages 73.85%
$0.86
(full language list available on Vendor's website)
Other Services Discount off
Rate Per Minute
MSRP
Video Remote Interpretation (VRI) 23.08%
VRI -American Sign Language $2.52/min
VRI -Spanish $1.51/min
VRI-Albanian $1.51/min
VRI-Arabic $1.51/min
VRI-Armenian $1.51/min
VRI-Bengali $1.51/min
VRI-Burmese $1.51/min
VRI-Cantonese $1.51/min
VRI -- Farsi $1.51/min
VRI-French $1.51/min
VRI-German $1.51/min
VRI-Greek $1.51/min
VRI-Haitian Creole $1.51/min
VRI-Hebrew $1.51/min
VRI-Hindi $1.51/min
VRI-Hmong $1.51/min
VRI-Italian $1.51/min
VRI-Japanese $1.51/min
VRI-Karen $1.51/min
**Items may only be purchased/leased with purchase of Services as a part of a total solution
DocuSign Envelope ID:D5951364-A5C84E513-84AD-11FAOFA2EA03
Language Line Services, Inc.
DIR-TSO-4151
Appendix C Pricing Index
VRI - Korean $1.51/min
VIR—Laotian $1.51/min
VRI—Lithuanian $1.51/min
VRI—Malay $1.51/min
VRI—Mandarin $1.51/min
VRI—Nepali $1.51/min
VRI—Polish $1.51/min
VRI—Portuguese $1.51/min
VRI—Punjabi $1.51/min
VRI—Romanian $1.51/min
VRI—Russian $1.51/min
VRI—Somali $1.51/min
VRI—Tagalog $1.51/min
VRI—Thai $1.51/min
VRI—Turkish $1.51/min
VRI—Vietnamese $1.51/min
Language Line Direct—one time charge for setup and recording a $801.97
foreign-language greeting for IVR recordings. The price is one-time
per foreign language recorded message
Foreign Language Testing—(Over-the-phone and/or on-line) Discount off Price Per Test
MSRP
NOTE:Volume Pricing available for Testing Services(See Volume
Pricing Section)
Test- Language Proficiency Test (LPT) 20.00% $116.87
Assesses level of fluency in English or another
language in a general context setting.
Test-Language eProficiency Test (eLPT) 20.00% $104.78
Assesses level of fluency in English or another
language in a general context setting.
Test-Bilingual Fluency Assessment (BFA) 20.00% $100.75
Assesses level of fluency in English and the target
language and definition of terms commonly used in
a healthcare context.
Test-eBilingual Fluency Assessment(eBFA) 21.74% $90.67
Assesses level of fluency in English and the target
language and definition of terms commonly used in
a healthcare context.
Test-Bilingual Fluency Assessment for Clinicians (BFAC) 20.00% $112.84
Assesses level of fluency in English and the target
language in a clinical setting, including definitions of
medical terminology.
**Items may only be purchased/leased with purchase of Services as a part of a total solution
DocuSign Envelope ID:D59513134-A5C84E513-84AD-11FAOFA2EA03
Language Line Services, Inc.
DIR-TSO-4151
Appendix C Pricing Index
Test-eBilingual Fluency Assessment for Clinicians 20.00% $100.75
(eBFAC)
Assesses level of fluency in English and the target
language in a clinical setting, including definitions of
medical terminology.
Test-Interpreter Readiness Assessment(IRA) 20.00% $108.81
Assesses the bilingual candidate's aptitude for
interpreting, based on a brief evaluation of fluency
and conversion skills in a healthcare context.
Test-elnterpreter Readiness Assessment(eIRA) 20.00% $96.72
Computer based assesses level of fluency in
English or another language in a general context
setting.
Test-elnterpreter Skills Test(eIST) 20.00% $128.96
Assesses interpreting skills and knowledge of
medical terminology in a role-play format for
interpreters in healthcare or other industries.
Test-Medical Certification Test(MCT) 20.00% $153.14
Assesses knowledge of clinical medical terminology
and advanced interpreting skills for trained and
experienced medical interpreters.
Test-Court Certification Test (CCT) 20.00% $153.14
Assesses knowledge of court terminology and
advanced interpreting skills for trained and
experienced court interpreters.
English into Foreign Language Translation Discount off Price per Word or
MSRP Hour
SPANISH (LA)Translation/Copy-Editing 45.45% $0.12/word
VIETNAMESE Translation/Copy-Editing 42.42% $0.19/word
BURMESE Translation/Copy-Editing 28.41% $0.27/word
ARABIC Translation/Copy-Editing 65.53% $0.13/word
CHINESE (Simplified)Translation/Copy-Editing 65.66% $0.12/word
CHINESE (Traditional)Translation/Copy-Editing 65.66% $0.12/word
KOREAN Translation/Copy-Editing 47.51% $0.20/word
SOMALI Translation/Copy-Editing 49.63% $0.19/word
NEPALI Translation/Copy-Editing 52.28% $0.18/word
SWAHILI Translation/Copy-Editing 44.32% $0.21/word
FRENCH Translation/Copy-Editing 45.05% $0.18/word
AMHARIC Translation/Copy-Editing 51.06% $0.17/word
FARSI Translation/Copy-Editing 38.83% $0.17/word
**Items may only be purchased/leased with purchase of Services as a part of a total solution
DocuSign Envelope ID:D5951364-A5C8-4E5B-84AD-11FAOFA2EA03
Language Line Services, Inc.
DIR-TSO-4151
Appendix C Pricing Index
KAREN Translation/Copy-Editing 33.72% $0.25/word
LAOTIAN Translation/Copy-Editing 42.91% $0.17/word
URDU Translation/Copy-Editing 42.91% $0.17/word
RUSSIAN Translation/Copy-Editing 46.03% $0.15/word
TAGALOG Translation/Copy-Editing 49.63% $0.15/word
HINDI Translation/Copy-Editing 49.63% $0.16/word
PORTUGUESE (Brazil)Translation/Copy-Editing 39.55% $0.15/word
BENGALI Translation/Copy-Editing 38.83% $0.17/word
JAPANESE Translation/Copy-Editing 38.43% $0.22/word
ITALIAN Translation/Copy-Editing 42.43% $0.16/word
SPANISH (LA) Proofreading 47.62% $40.30/hour
VIETNAMESE Proofreading 42.42% $53.40/hour
BURMESE Proofreading 28.95% $51.30/hour
ARABIC Proofreading 65.79% $40.30/hour
CHINESE (Simplified) Proofreading 69.70% $40.30/hour
CHINESE (Traditional) Proofreading 69.70% $40.30/hour
KOREAN Proofreading 54.55% $50.38/hour
SOMALI Proofreading 50.00% $80.60/hour
NEPALI Proofreading 52.63% $50.38/hour
SWAHILI Proofreading 44.74% $80.60/hour
FRENCH Proofreading 45.45% $50.38/hour
AMHARIC Proofreading 51.43% $50.38/hour
FARSI Proofreading 39.29% $50.38/hour
KAREN Proofreading 43.33% $120.90/hour
LAOTIAN Proofreading 43.33% $45.34/hour
URDU Proofreading 43.33% $45.34/hour
RUSSIAN Proofreading 46.43% $55.41/hour
TAGALOG Proofreading 50.00% $45.34/hour
HINDI Proofreading 50.00% $60.45/hour
PORTUGUESE (Brazil) Proofreading 40.00% $50.38/hour
BENGALI Proofreading 39.29% $60.45/hour
JAPANESE Proofreading 38.89% $55.41/hour
ITALIAN Proofreading 42.86% $60.45/hour
Foreign Language into English Translation Discount off Price per Word or
MSRP Hour
SPANISH (LA)Translation/Copy-Editing 42.31% $0.15 /word
VIETNAMESE Translation/Copy-Editing 31.25% $0.22 /word
BURMESE Translation/Copy-Editing 31.25% $0.22 /word
ARABIC Translation/Copy-Editing 32.00% $0.17 /word
CHINESE (Simplified)Translation/Copy-Editing 29.95% $0.18 /word
CHINESE (Traditional)Translation/Copy-Editing 32.58% $0.20 /word
KOREAN Translation/Copy-Editing 33.33% $0.20 /word
SOMALI Translation/Copy-Editing 31.58% $0.26 /word
NEPALI Translation/Copy-Editing 28.57% $0.20 /word
SWAHILI Translation/Copy-Editing 33.33% $0.20 /word
**Items may only be purchased/leased with purchase of Services as a part of a total solution
DocuSign Envelope ID:D59513B4-A5C8-4E5B-84AD-11FAOFA2EA03
Language Line Services, Inc.
DIR-TSO-4151
Appendix C Pricing Index
FRENCH Translation/Copy-Editing 37.50% $0.20 /word
AMHARIC Translation/Copy-Editing 34.62% $0.17 /word
FARSI Translation/Copy-Editing 35.71% $0.18 /word
KAREN Translation/Copy-Editing 36.84% $0.24 /word
LAOTIAN Translation/Copy-Editing 33.33% $0.22 /word
URDU Translation/Copy-Editing 42.22% $0.26 /word
RUSSIAN Translation/Copy-Editing 37.93% $0.18 /word
TAGALOG Translation/Copy-Editing 28.57% $0.20 /word
HINDI Translation/Copy-Editing 28.57% $0.20 /word
PORTUGUESE (Brazil)Translation/Copy-Editing 37.93% $0.18 /word
BENGALI Translation/Copy-Editing 35.71% $0.18 /word
JAPANESE Translation/Copy-Editing 37.78% $0.28 /word
ITALIAN Translation/Copy-Editing 35.48% $0.20 /word
SPANISH (LA) Proofreading 42.31% $50.38/hour
VIETNAMESE Proofreading 31.25% $55.41/hour
BURMESE Proofreading 31.25% $50.38/hour
ARABIC Proofreading 32.00% $40.30/hour
CHINESE (Simplified) Proofreading 33.33% $50.38/hour
CHINESE (Traditional) Proofreading 35.71% $50.38/hour
KOREAN Proofreading 33.33% $55.41/hour
SOMALI Proofreading 31.58% $100.75/hour
NEPALI Proofreading 28.57% $50.38/hour
SWAHILI Proofreading 33.33% $60.45/hour
FRENCH Proofreading 37.50% $55.41/hour
AMHARIC Proofreading 34.62% $50.38/hour
FARSI Proofreading 35.71% $60.45/hour
KAREN Proofreading 36.84% $120.90/ hour
LAOTIAN Proofreading 33.33% $65.49/hour
URDU Proofreading 42.22% $50.38/hour
RUSSIAN Proofreading 37.93% $50.38/hour
TAGALOG Proofreading 28.57% $50.38/hour
HINDI Proofreading 28.57% $50.38/hour
PORTUGUESE (Brazil) Proofreading 37.93% $60.45/hour
BENGALI Proofreading 35.71% $50.38/hour
JAPANESE Proofreading 37.78% $55.41/hour
ITALIAN Proofreading 35.48% $60.45/hour
Pricing for All Language Pairs Discount off Price per Hour
MSRP
Formatting 42.42% $40.30/hour
Post Formatting Quality Assurance Review 33.33% $30.23/hour
Localization Engineering 33.33% $50.38/hour
Translation Memory Management 38.46% $40.30/hour
File Preparation 38.46% $40.30/hour
Project Management 42.86% $40.30/hour
**Items may only be purchased/leased with purchase of Services as a part of a total solution
DocuSign Envelope ID: D59513134-A5C84E56-84AD-11FAOFA2EA03
Language Line Services, Inc.
DIR-TSO-4151
Appendix C Pricing Index
Minimum Charges Per Project
for Spanish $50/job
All other $75/job
Standard Turnaround Times for Document Translation
<1,000 Words 1-3 Days
1,001-2,500 Words 4-6 Days
2,501-7,500 Words 6-8 Days
>7,500 Words 8+Days
Rush Turnaround Times for Document Translation
<1,000 Words 1-2 Days
1,001-2,500 Words 3-5 Days
2,501-7,500 Words 4-6 Days
>7,500 Words 6+ Days
Rush charges
For Jobs less than 7500 words add 50%of project discounted rate
For Jobs greater than 7500 words add 25%of project discounted rate
Related Product/Accessory Category: Discount off MSRP
Items may only be purchased/leased with purchase of Services as a MSRP
part of a total solution**
LanguageLine® Interpreter on WheelsTM ** 0.75% $1002.46
LanguageLinem Interpreter on WheelsTM -iPad ** 0.75% $226.69
LanguageL Monthlyine® Interpreter on WheelsTM -iPad ** $75.00/month
Lease
TableTop Stand ** 0.75% $29.22
TableTop Stand with iPad ** 0.75% $428.19
Monthly
$45.00/month
TableTop Stand with iPad ** Lease
Screen Protector** 0.75% $60.45
iPad w/Screen Protector(9.7-inch screen) ** 0.75% $176.31
1Solution Dual Handset ** 0.75% $151.13
1Solution Dual Handset** Monthly $4.50/month
Lease
1Solution Dual Handset Phone/Digital Adapter** 0.75% $60.45
**Items may only be purchased/leased with purchase of Services as a part of a total solution
DocuSign Envelope ID:D59513134-A5C84E5B-84AD-11FAOFA2EA03
Language Line Services, Inc.
DIR-TSO-4151
Appendix C Pricing Index
**
1Solution Dual Handset Phone/Digital Adapter Monthly $11.00/month
Lease
1Solution IP Dual Handset Phone ** 0.75% $176.31
1Solution IP Dual Handset Phone** Monthly $12.50/month
Lease
Cordless Phone Set ** Monthly $10.50/month
Lease
Cordless Phone Set/Digital Adapter** 0.75% $11.08
Handset ** 0.75% $10.00
Value Add Related Product Items Discount off DIR Customer
Items may only be obtained with purchase of qualifying Services** MSRP Price
Language ID Guide 100.00% $0.00
Language ID Poster and Desktop Display 100.00% $0.00
Postcard (4"x 6")—Quick Reference Guide (QRG) 100.00% $0.00
Wallet Card (2 1/2"x 3") -Quick Reference Guide (QRG) 100.00% $0.00
Flyer(8 1/2"x 11") -Quick Reference Guide (QRG) 100.00% $0.00
Badge (3 3/8"x 2 1/8") -Quick Reference Guide (QRG) 100.00% $0.00
Label (1 1/4"x 2 5/8") -Quick Reference Guide(QRG) 100.00% $0.00
Remote Training via Web Meeting—Training Delivery Options 100.00% $0.00
Face-to-Face Training-Training Delivery Options 100.00% $0.00
Placement of Training and Support materials on your intranet-
Training Delivery Options 100.00% $0.00
**Items may only be purchased/leased with purchase of Services as a part of a total solution
DocuSign Envelope ID:D59513B4-A5C8-4E5B-84AD-11FAOFA2EA03
Language Line Services, Inc.
DIR-TSO-4151
Appendix C Pricing Index
Volume Discount Pricing on Services and Related Products"
Related Product/Accessory Category: DIR Customer
Type of Volume **Items may only be purchased/leased with purchase of Services as a Discount%off
part of a total solution MSRP
By CITY
11-20 Wad w/Screen Protector(generic model) ** 2.00%
21-30 Wad w/Screen Protector(generic model) ** 3.00%
31+ Wad w/Screen Protector(generic model) ** 4.00%
11-20 Table Top Stand ** 2.00%
21-30 Table Top Stand ** 3.00%
31+ Table Top Stand ** 4.00%
11-20 LanguageLinem Interpreter on WheelsTM ** 3.00%
21-30 LanguageLinem Interpreter on WheelsTM ** 6.00%
31+ Languagel-inem Interpreter on WheelsTM ** 10.00%
11-20 Screen Protector** 5.00%
21-30 Screen Protector** 8.00%
31+ Screen Protector** 11.00%
DIR Customer
Type of Volume Service Category Discount%off
MSRP
Per Transaction(e.g. Purchase Order)
50-99 tests Language Proficiency Test(LPT) 25.00%
100-499 tests Language Proficiency Test(LPT) 30.00%
500+ units Language Proficiency Test(LPT) 35.00%
50-99 tests Language Proficiency Test(LPT) 25.00%
100-499 tests Language Proficiency Test(LPT) 30.00%
500+units Language Proficiency Test (LPT) 35.00%
50-99 tests Language Proficiency Test (LPT) 25.00%
100-499 tests Language Proficiency Test (LPT) 30.00%
500+units Language Proficiency Test(LPT) 35.00%
50-99 tests Language eProficiency Test(eLPT) 25.00%
100-499 tests Language eProficiency Test(eLPT) 30.00%
500+ units Language eProficiency Test(eLPT) 35.00%
50-99 tests Bilingual Fluency Assessment (BFA) 25.00%
100-499 tests Bilingual Fluency Assessment(BFA) 30.00%
500+ units Bilingual Fluency Assessment(BFA) 35.00%
**Items may only be purchased/leased with purchase of Services as a part of a total solution
DocuSign Envelope ID:D59513134-AK84E513-84AD-11FAOFA2EA03
Language Line Services, Inc.
DIR-TSO-4151
Appendix C Pricing Index
50-99 tests eBilingual Fluency Assessment (eBFA) 25.00%
100-499 tests eBilingual Fluency Assessment (eBFA) 30.00%
500+ units eBilingual Fluency Assessment (eBFA) 35.00%
50-99 tests Bilingual Fluency Assessment for Clinicians (BFAC) 25.00%
100-499 tests Bilingual Fluency Assessment for Clinicians (BFAC) 30.00%
500+units Bilingual Fluency Assessment for Clinicians (BFAC) 35.00%
50-99 tests eBilingual Fluency Assessment for Clinicians (eBFAC) 25.00%
100-499 tests eBilingual Fluency Assessment for Clinicians (eBFAC) 30.00%
500+units eBilingual Fluency Assessment for Clinicians (eBFAC) 35.00%
50-99 tests Interpreter Readiness Assessment(IRA) 25.00%
100-499 tests Interpreter Readiness Assessment(IRA) 30.00%
500+ units Interpreter Readiness Assessment(IRA) 35.00%
50-99 tests elnterpreter Readiness Assessment(eIRA) 25.00%
100-499 tests elnterpreter Readiness Assessment(eIRA) 30.00%
500+ units elnterpreter Readiness Assessment(eIRA) 35.00%
50-99 tests Interpreter Skills Test(IST) 25.00%
100-499 tests Interpreter Skills Test(IST) 30.00%
500+ units Interpreter Skills Test(IST) 35.00%
50-99 tests elnterpreter Skills Test (eIST) 25.00%
100-499 tests elnterpreter Skills Test(eIST) 30.00%
500+ units elnterpreter Skills Test (eIST) 35.00%
50-99 tests Medical Certification Test (MCT) 25.00%
100-499 tests Medical Certification Test (MCT) 30.00%
500+ units Medical Certification Test (MCT) 35.00%
50-99 tests Court Certification Test(CCT) 25.00%
100-499 tests Court Certification Test (CCT) 30.00%
500+ units Court Certification Test(CCT) 35.00%
**Items may only be purchased/leased with purchase of Services as a part of a total solution
CONFLICT OF INTEREST QUESTIONNAIRE FORM CIQ
For vendor doing business with local governmental entity
This questionnaire reflects changes made to the law by H.B. 23.84th Leg.. Regular Session. OFRCE USE ONLY
This questionnaire is being filed in accordance with Chapter 176,Local Government Code. „t�FF,cFr�Fd
by a vendorwho has a business relationship as defined by Section 17G.001(1-a;+with a locai
governmental entity and the vendor meets requirements under Section 176.006(a).
By law this questionnaire must be filedwith the records administratcrof the local governmental
entity not later than the 7th business day after the date the vendor becomes aware of facts
that require the statement to be filled. See Section 176.006(a-1),Local Government Code.
A vendor commits an offense if the vendor knowingly violates Section 176.006, Local
Government Code.An offense under this section is a misdemeanor.
t Name of vendor who has a business relationship with local governmental entity.
2 Check this box If you are filing an update to a previously filed questionnaire.
(The law requires that you file an updated completed questionnaire with the appropriate filing authority not
later than the 7th business day after the date on which you became aware that the originally filed questionnaire was
incomplete or inaccuratej
3
Name of local government officer about whom the information in this section is being disclosed.
Name of Officer
This section (item 3 including subparts A, B, C, & D) must be completed for each officer with whom the vendor has an
employment or other business relationship as defined by Section 176.001(1-a),Local Government Code. Attach additional
pages to this Form CIO as necessary.
A. Is the local government officer named in this section receiving or likely to receive taxable income,other than investment
income,from the vendor?
F7 Yes No
B. Is the vendor receiving or likely to receive taxable income,other than investment income,from or at the direction of the local
government officer named in this section AND the taxable income is not received from the local governmental entity?
= Yes = No
C. Is the filer of this questionnaire employed by a corporation or other business entity with respect to which the local
government officer serves as an officer or director,or holds an ownership interest of one percent or more?
= Yes = No
D. Describe each employment or business and family relationship with the local government officer named in this section.
d
SonazO I-tara A Cavaliers
eonavcniura A. c(Ju1,ir,.2021 ir:M PDT) 06/15/2021
Signature of vendor doing business with the governmental entity Gate
Adopted&71201 S