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HomeMy WebLinkAboutContract 42673CITY SECRETARY CONTRACT NO. 41\0 +3 STATE OF TEXAS § § KNOWN ALL BY THESE PRESENTS: COUNTY OF TARRANT § This Contract is entered into by and between the City of Fort Worth ( "City "), a home -rule municipality located within Tarrant, Denton, Parker, and Wise Counties, Texas, acting through Charles Daniels, its duly authorized Assistant City Manager, and Andrey Osiatynski ( "Contractor ") doing business as ActionableCustomerinsights, a sole proprietorship. City and Contractor may be referred to herein individually as a Party, or collectively as the Parties. WITNESSETH: That for and in consideration of mutual covenants and agreements herein contained, the Parties hereto mutually agree as follows: ARTICLE 1. DEFINITIONS Ci�rt r means the City of Fort Worth. Contract Documents means this contract and attachments, contractor's proposal and bid documents, attachments, amendments, and appendices. Contractor means Andrey Osiatynski dba ActionableCustomerinsights. Unlimited rights as used in this contract, means the right of the City to use, disclose, reproduce, prepare derivative works, distribute copies to the public, and perform publicly and display publicly, in any manner and for any purpose, and to have or permit others to do so. ARTICLE 2. SERVICES Contractor hereby agrees to perform as an independent contractor the services set forth in the Scope of Work attached hereto as Attachment "A ". These services shall be referred to as the City -wide Customer Service Analysis of Fort Worth Delivery of Solid Waste Services or "Project ". Additional services, if any, will be requested in writing by the City. City shall not pay for any work performed by Contractor or its subcontractors, subcontractors and /or suppliers that has not been ordered in writing. Contractor shall not be compensated for any work that is verbally ordered by any person and shall rely only upon duly authorized written agreements to conduct work. �._� i OFF6CiAL RECORD � ZIT'Y Sr` QUTARY Contract - Customer Service Analysis of CFW Solid Waste Services Page 1 of 1 r City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights, f Fr YdOKT H, f X ARTICLE 3. COMPENSATION Section 1. Contractor shall be compensated in accordance with the Fee Schedule shown in Attachment "B ". Payment shall be considered full compensation for all labor, materials, supplies, and equipment necessary to complete the services described in Attachment "A ", however the total fee paid by the City shall not exceed a total of eighteen thousand dollars ($18,000) unless the City and the Contractor mutually agree upon a fee amount for additional services and amend this Agreement in writing accordingly. Section 2. The Contractor shall provide monthly invoices to the City. Payment for services rendered shall be due within thirty (30) days of the City's receipt of a deliverable item and receipt by City of Contractor's invoice for payment of same. In the event of a disputed or contested billing, only that portion so contested may be withheld from payment, and the undisputed portion will be paid. No interest will accrue on any contested portion of the billing until mutually resolved. City will exercise reasonableness in contesting any billing or portion thereof. ARTICLE 4. TERM Unless terminated pursuant to the terms herein, this Agreement shall be for a term of one year, beginning upon the date of its execution, or until the completion of the subject matter contemplated herein, whichever occurs later. ARTICLE 5. INDEPENDENT CONTRACTOR Contractor shall operate hereunder as an independent contractor, and not as an officer, agent, servant, or employee of the City. Contractor shall have exclusive control of and the exclusive right to control the details of its work to be performed hereunder and all persons performing same, and shall be solely responsible for the acts and omissions of its officers, agents, employees, contractors and subcontractors. The doctrine of respondeat superior shall not apply as between City and Contractor, its officers, agents, employees, contractors, and subcontractors, and nothing herein shall be construed as creating a partnership or joint venture between City and Contractor. ARTICLE 6. PROFESSIONAL COMPETENCE AND INDEMNIFICATION Contract - Customer Service Analysis of CFW Solid Waste Services Page 2 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights Work performed by Contractor shall comply in all aspects with all applicable local, state and federal laws and with all applicable rules and regulations promulgated by the local, state and national governmental agencies. Approval by the City shall not constitute or be deemed to be a release of the responsibility and liability of Contractor or its officers, agents, employees, contractors and subcontractors for the accuracy and competency of its services performed hereunder, which shall be performed in accordance with the applicable professional standard of care. Subject to any applicable provisions of Texas Local Government Code Section 271.904, the Contractor shall indemnify, hold harmless, and defend the City against liability for any damage caused by or resulting from an act of negligence, intentional tort, intellectual property infringement, or failure to pay a subcontractor or supplier committed by the Contractor or Contractor's agent, contractor under contract, or another entity over which the Contractor's exercises control. ARTICLE 7. INTELLECTUAL PROPERTY Section 1. Rights in data. The City shall have unlimited rights in all data delivered under this contract, and in all data first produced in the performance of this contract. Section 2. Intellectual property rights and ownership. All work product developed by Contractor under this contract shall be the sole property of the City and the City shall have unlimited rights in such work product. All work product developed by Contractor under this contract shall be considered "work for hire" and rights, title, and interests to all intellectual property shall vest in the City. Contactor affirmatively, by executing this contract, disclaims all such intellectual property interests in favor of the City. In the event that any rights, title, or interest shall by operation of law or otherwise fail to vest in the City or become void or voidable, Contractor shall a) transfer all rights, title, and interest to intellectual property to the City, or alternatively and at the discretion of the City the Contractor shall b) grant an unlimited and exclusive license for publication, sale, reproduction, or use by the City and its authorized sublicensees of all intellectual property developed under this contract. Contractor agrees to timely execute any documents or take any other actions as may reasonably be necessary, or as the City may reasonably request, to perfect the City's ownership, license, or other rights to any work product. Contract - Customer Service Analysis of CFW Solid Waste Services Page 3 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights Contractor shall not use, sell, transfer, or authorize a third party to use any work product, copyrights, trademarks, or other intellectual property (or derivatives thereof) of the work product developed under this contract without the express written consent of the City. ARTICLE 8. INSURANCE Section 1. Contractor shall not commence work under this Agreement until it has obtained all insurance required under this Article and the City has approved such insurance, nor shall Contractor allow any subcontractor to commence work on its subcontract until all similar insurance of the subcontractor has been so obtained and approval given by the City; provided, however, Contractor may elect to add any subcontractor as an additional insured under its liability policies. Automobile Liability $500,000 each accident (or reasonably equivalent limits of coverage if written on a split limits basis). Coverage shall be on any vehicle used in the course of the Project. Worker's Compensation Required if the Contractor will use employees in performance of this contract: Coverage A: statutory limits Coverage B: $100,000 each accident $500,000 disease - policy limit $100,000 disease - each employee Section 2. Additional Insurance Requirements a. Except for employer's liability insurance coverage under Contractor's worker's compensation insurance policy, the City, its officers, and employees shall be endorsed as an additional insured on Contractor's insurance policies required under this Article. b. Certificates of insurance shall be delivered to the City prior to commencement of work. c. Any failure on part of the City to request required insurance documentation shall not constitute a waiver of the insurance requirements specified herein. Contract - Customer Service Analysis of CFW Solid Waste Services Page 4 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerfnsights d. Each insurance policy shall be endorsed to provide the City a minimum thirty days notice of cancellation per standard ISO ACORD form wording. e. Insurers must be authorized to do business in the State of Texas and have a current A.M. Best rating of A: VII or equivalent measure of financial strength and solvency. f. Other than worker's compensation insurance, in lieu of traditional insurance, City may consider alternative coverage or risk treatment measures through insurance pools or risk retention groups. The City must approve in writing any alternative coverage. g. City shall not be responsible for the direct payment of insurance premium costs for Contractor's insurance. h. Contractor's insurance policies shall each be endorsed to provide that such insurance is primary protection and any self- funded or commercial coverage maintained by City shall not be called upon to contribute to loss recovery. i. In the course of the Agreement, Contractor shall report, in a timely manner, to City's officially designated contract administrator any known loss occurrence which could give rise to a liability claim or lawsuit or which could result in a property loss. j. Contractor's liability shall not be limited to the specified amounts of insurance required herein. k. In the event of a material claim against the Contractor and upon the request of City, Contractor shall provide complete copies of all insurance policies required by these Agreement documents. ARTICLE 9. TRANSFER OR ASSIGNMENT City and Contractor each bind themselves, and their lawful successors and assigns, to this Agreement. Contractor has been engaged as a consequence of Contractor's specific and unique skills; Assignment will only be granted under unusual circumstances and at the sole discretion of the City. Contractor, its lawful successors and assigns, shall not assign, sublet or transfer any interest in this Agreement without prior written consent of the City. ARTICLE 10. RIGHT TO AUDIT (a) Contractor agrees that the City shall, until the expiration of three (3) years after final payment under this Agreement, have access to and the right to Contract - Customer Service Analysis of CFW Solid Waste Services Page 5 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights examine any directly pertinent books, documents, papers and records of Contractor involving transactions relating to this Agreement. Contractor agrees that the City shall have access during normal working hours to all necessary facilities and shall be provided adequate and appropriate workspace in order to conduct audits in compliance with the provisions of this section. City shall give Contractor reasonable advance notice of intended audits. (b) Contractor further agrees to include in all its subcontracts hereunder, a provision to the effect that the subcontracting contractor agrees that the City shall, until the expiration of three (3) years after final payment under the subcontract, have access to and the right to examine any directly pertinent books, documents, papers and records of such subcontractor, involving transactions to the subcontract, and further, that City shall have access during normal working hours to all subcontractor facilities, and shall be provided adequate and appropriate work space in order to conduct audits in compliance with the provisions of this article. City shall give Contractor and any subcontractor reasonable advance notice of intended audit. (c) Contractor and subcontractors agree to photocopy such documents as may be requested by the City. The City agrees to reimburse Contractor for the cost of copies at the rate published in the Texas Administrative Code in effect as of the time copying is performed. ARTICLE 11. NON - DISCRIMINATION During the performance of this contract, Contractor shall not discriminate in its employment practices and shall comply with all applicable provisions of Chapter 17, Article III of the Code of the City of Fort Worth. Contractor agrees not to discriminate against any employee or applicant for employment because of because of age, race, color, religion, sex, disability, national origin, sexual orientation, transgender, gender identity or gender expression in any manner involving employment, including the recruitment of applicants for employment, advertising, hiring, layoff, recall, termination of employment, promotion, demotion, transfer, compensation, employment classification, training and selection for training or any other terms, conditions or privileges of employment. Contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices setting forth the provisions of the non- discrimination clause. Contractor also agrees that in all solicitations or advertisements for employees placed by or on behalf of this contract, that Contractor is an equal opportunity employer. Contract - Customer Service Analysis of CFW Solid Waste Services Page 6 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights Notices, advertisements, and solicitations placed in accordance with federal law, rule or regulation shall be deemed sufficient for the purpose of meeting the requirements of this section. ARTICLE 12. RESERVED ARTICLE 13. OBSERVE AND COMPLY Contractor shall at all times observe and comply with all federal, state, and local laws and regulations and with all City ordinances and regulations which in any way affect this Agreement and the work hereunder, and shall observe and comply with all orders, laws ordinances and regulations which may exist or may be enacted later by governing bodies having jurisdiction or authority for such enactment. No plea of misunderstanding or ignorance thereof shall be considered. Contractor agrees to defend, indemnify and hold harmless City and all of its officers, agents and employees from and against all claims or liability arising out of the violation of any such order, law, ordinance, or regulation, whether it be by itself or its employees. ARTICLE 14. DEFAULT If at any time during the terms of this contract, the work of the Contractor fails to meet the specifications of the Contract Documents or to meet the standards of duty, care, or proficiency of a reasonable and competent Contractor, City may notify the Contractor of the deficiency in writing. Failure of the Contractor to correct such deficiency and complete the work required under this contract to the satisfaction of the City within ten (10) days after written notice shall constitute default, and shall result in termination of this contract. Contractor shall not be deemed to be in default because of any failure to perform under this contract if the failure arises solely from causes beyond the control of the Contractor and without any fault or negligence by the Contractor. Such causes shall include acts of God, acts of war or terrorism, fires, floods, epidemics, quarantine restrictions, labor strikes, freight embargoes, and events of unusually severe weather. ARTICLE 15. TERMINATION City may terminate this contract without cause by giving thirty (30) days written notice to Contractor. In the event of termination, any work in progress will continue Contract - Customer Service Analysis of CFW Solid Waste Services Page 7 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights to completion unless otherwise specified in the notice of termination. If the City terminates this contract under this provision, City shall pay Contractor for all services performed prior to the termination. Termination shall be without prejudice to any other remedy the City may have. All data and completed or partially completed documents and work product prepared under this contract shall be promptly turned over to the City upon termination of this contract. ARTICLE 16. VENUE AND JURISDICTION If any action, whether real or asserted, at law or in equity, arises on the basis of any provision of this Agreement, venue for such action shall lie in state courts located in Tarrant County, Texas or the United States District Court for the Northern District of Texas — Fort Worth Division. This Agreement shall be construed in accordance with the laws of the State of Texas. ARTICLE 17. SEVERABILITY The provisions of this Agreement are severable, and if any word, phrase, clause, sentence, paragraph, section or other part of this Agreement or the application thereof to any person or circumstance shall ever be held by any court of competent jurisdiction to be invalid or unconstitutional for any reason, the remainder of this Agreement and the application of such word, phrase, clause, sentence, paragraph, section, or other part of this Agreement to other persons or circumstances shall not be affected thereby and this Agreement shall be construed as if such invalid or unconstitutional portion had never been contained therein. ARTICLE 18. NOTICES Notices to be provided hereunder shall be sufficient if forwarded to the other Party by hand - delivery or via U.S. Postal Service certified mail return receipt requested, postage prepaid, to the address of the other Party shown below: If to the City: City of Fort Worth Code Compliance Department, Solid Waste Div. Attn: Kim Mote, Assistant Director 1000 Throckmorton Street Fort Worth, Texas 76102 -6311 If to the Contractor: Andrey Osiatynski dba: Contract - Customer Service Analysis of CFW Solid Waste Services Page 8 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights ActionableCustomerinsights 2501 Clearwood Drive Arlington, TX 76014 ARTICLE 19. RIGHTS AND REMEDIES NOT WAIVED In no event shall the making by the City of any payment to Contractor constitute or be construed as a waiver by the City of any breach of covenant, or any default which may then exist, on the part of Contractor, and the making of any such payment by the City while any such breach or default exists shall in no way impair or prejudice any right or remedy available to the City with respect to such breach or default. Any waiver by either party of any provision or condition of the contract shall not be construed or decreed to be a waiver of any other provision or condition of this Contract, nor a waiver of a subsequent breach of the same provision or condition, unless such waiver be expressed in writing by the party to be bound. All costs and attorneys fees incurred by the City in the enforcement of any provision of this contract shall be paid by the Contractor. The remedies provided for herein are in addition to any other remedies available to the City elsewhere in this contract and by law. ARTICLE 20. HEADINGS The headings contained herein are for the convenience in reference and are not intended to define or limit the scope of any provision of this Agreement. ARTICLE 21. COUNTERPARTS This Agreement may be executed in one or more counterparts and each counterpart shall, for all purposes, be deemed an original, but all such counterparts shall together constitute but one and the same instrument. ARTICLE 22. NO THIRD -PARTY BENEFICIARIES This Agreement shall inure only to the benefit of the parties hereto and third persons not privy hereto shall not, in any form or manner, be considered a third party beneficiary of this Agreement. Each party hereto shall be solely responsible for the fulfillment of its own contracts or commitments. Contract - Customer Service Analysis of CFW Solid Waste Services Page 9 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights ARTICLE 23. CONTRACT CONSTRUCTION The parties acknowledge that each party and, if it so chooses, its counsel have reviewed and revised this Agreement and that the normal rule of construction to the effect that any ambiguities are to be resolved against the drafting party must not be employed in the interpretation of this Agreement or any amendments or exhibits hereto. The paragraph headings contained herein are for the convenience in reference and are not intended to define or limit the scope of any provision of this Contract. In the event of any conflict between this contract and any other contract documents, then the terms of this contract shall govern. ARTICLE 24. ENTIRETY This contract, the contract documents and any other documents incorporated by reference herein are binding upon the parties and contain all the terms and conditions agreed to by the City and Contractor, and no other contracts, oral or otherwise, regarding the subject matter of this contract or any part thereof shall have any validity or bind any of the parties hereto. In the event of any conflict between this contract and any other contract documents, then the terms of this contract shall govern. (Remainder of Page Intentionally Left Blank) Contract - Customer Service Analysis of CFW Solid Waste Services Page 10 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights ATTACHMENT A. SCOPE OF WORK The attached proposal by Action ableC ustome rl ns ig hts hereby incorporated into this contract and the portions of the proposal describing a) the scope of work, b) the deliverables, and c) the key personnel are agreed among the parties as specific terms of this contract: Background and Objectives One of six strategic goals adopted by the Fort Worth City Council is: to create and maintain a clean, attractive city. Additionally, city's organizational priorities include: • Communication • Customer service • Diversity • Customer feedback is sought and valued. Related to this strategic goal and organizational priorities Waste Services Division of Fort Worth Code Compliance Department is planning to conduct customer service research to provide actionable input for: 1. Understanding and evaluating resident satisfaction levels with such solid waste services as: curbside collections, drop -off stations, the city call center and Division's public education /outreach efforts. 2. Evaluation and fine - tuning of the Division's ongoing communication efforts aiming at increased participation and reduced contamination (incorrect use of recycle bins) in the city's recycling program. 3. Planning and implementation of the future communication and education programs with highest possible return in terms of increased participation and reduced contamination. Requirements The proposed research design should include: • In -depth input from all pertinent Department and Division team members. • Critical review of earlier research conducted for the Division — to assure that the new research is building on rather than just duplicating the earlier results. • Utilizing the available "hard data" about current levels of use of waste services, recycling and of contamination in the different sectors of the city. • Input from a diverse population of residents, neighborhood and homeowner associations and other pertinent groups that are deemed appropriate and representative of the city's residents. Contract - Customer Service Analysis of CFW Solid Waste Services Page 11 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights Design Specifications ActionableCustomerinsights proposes conducting this research in three steps — with each consecutive step building on the results from the previous one: Step 1 — Socratic Interviews with Team Members; Review of Earlier Research and Analysis of the Relevant Quantitative Data: During this step, ActionableCustomerinsights would conduct Socratic Depth Interviews with the pertinent members of the Code Compliance Department and Waste Service Division Team members as well as representative "stakeholders" from neighborhood and homeowner associations. The primary purpose of such Socratic Interviews (each scheduled to last about 60 minutes) is to provide the interviewed respondent an opportunity to reflect on and verbalize their ideas and intuitions on the key challenges and opportunities. These challenges and opportunities will serve as the primary focus in the next steps of the research process and the Division's ongoing and future communication programs. In some ways, this process of Socratic Interviews is an alternative to the more familiar format of a group brainstorming process. By giving each participating Team member plenty of time to "muse" about and articulate their relevant experiences and ideas, as well as having a moderator facilitate expressions of their thoughts through a "Socratic Dialogue" — these interviews tend to produce important insights that are normally not presented during the agenda - driven, everyday business interactions, or for that matter, in the context of group - oriented brainstorming exercises. The results of the Socratic Interviews will then guide ActionableCustomerinsights' critical review and analysis of: • Earlier research results. • All the available and relevant quantitative ( "behavioral ") data. This would include analysis of (among other things) data reflecting trends in: o Fort Worth residents' participation in the City's recycling programs and relative contamination — compared: • By different neighborhoods, zip codes and demographics. • Over time — including, following Division's communication and outreach efforts. The primary aim for this analysis will be (like in the case of Socratic Interviews with Team members) to identify the issues /questions that Step 2 and Step 3 of the research process should address and key challenges and opportunities that the Division's future communication programs should focus on. Results of the Step 1 would be presented to and discussed with the Division's Communication Team and will then be used to help us zero -in on the most Contract - Customer Service Analysis of CFW Solid Waste Services Page 12 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights important issues for the Step 2 research (observational research and qualitative input from residents) — including definition of the most promising respondent - sample as well as the most important issues /questions that should be covered in our research with these respondents. Step 2 — Observational Research and Qualitative Input from Selected Residents: This step would consist of two stages: A. Observational ( "ethnographic ") "walk alongs" with the members of The Blue Crew — in a few neighborhoods representing varying levels of participation in recycling program and different types and relative degrees of contamination problems. B. In -depth qualitative input from selected residents from the neighborhoods with different levels of participation and contamination problems. Re A: The observational "walk alongs" should be conducted as the first stage of the Step 2 research. They will involve ActionableCustomerinsights' project leader following The Blue Crew on their regular routes through a few selected neighborhoods. In addition to observing the work of The Blue Crew, the project leader will be actively listening to the Crew's comments about varying patterns of participation and contamination observed. Also — whenever possible -- the residents who are identified by the members of The Blue Crew as "representing" the different levels of participation and contamination would be invited to participate in the stage B (qualitative input). Re B: This stage of Step 2 research could be executed using any combination of in- person and phone interviews and /or traditional or mini (4 -5 participants) focus groups. (Consultant will look to Client to assist with setting up these interviews and /or mini groups.) In addition, we recommend the use of an Online (Bulletin Board) Qualitative Research to be completed by about 25 residents (at least 30 respondents would be recruited). Respondents would be selected to represent the key segments of target audiences as identified in the Step 1 and stage A above. The interviews would be conducted over a period of 2 -3 days — with respondents answering a number of open- ended, essay -style questions "at their convenience" but before the next set of questions is posted. Specific questions and issues to be covered in the Bulletin Board Online Qualitative will be developed based on the discussions of findings from the Step 1 of the research process with the Division's Communication Team. Contract - Customer Service Analysis of CFW Solid Waste Services Page 13 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights Some of these question -areas are likely to include: • Respondents' thoughts and feelings about (including their satisfaction levels with) the City's Solid Waste Services — with particular focus on recycling program. • Specific and detailed descriptions of their consideration and decision making processes about participating in the recycling program. ■ Respondents who don't participate would be asked what (if anything) could get them started. • Respondents who participate in recycling program would be asked to describe: • What got them to participate and what keeps them going? • Their learning process about how to "recycle right." • Any practical solutions they developed (over time) that make "recycling right" easier for them. • Any problems and opportunities for improvement they see with the recycling program. • All respondents would be asked about their reactions to different types of the Division's communications about Solid Waste Services — with particular focus on recycling program. ■ The Online Bulletin Board Qualitative study format will allow us to present to the respondents visual stimuli and to ask them to comment in some detail on these different communication elements. o Participants' would be also asked to talk about what they see as currently "missing" in terms of communications about Solid Waste services. Results of the Step 2 would be presented to the Division's Communication Team. The following discussion of these results would be used to: • Develop ideas for fine- tuning of Division's current communication programs and to begin planning of the future programs • Finalize definition of executional details of the Step 3. Step 3 — Quantitative Survey with Representative Sample of Residents: The specific methodological and executional details of this last research step such as: exact screening questions to be used to select participants and specific questions to be used in the survey — will be determined based on the learning from the preceding research steps (1 & 2) and by the follow -up discussions with the Division's Communication Team. However, currently envisioned, outline of this step includes: • Sending online survey to the City's resident email database representing: ■ All of the City's key geographic and demographic groups. • Recommended primary data collection methodology: online questionnaire. Contract - Customer Service Analysis of CFW Solid Waste Services Page 14 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableC ustomerl n sights ■ Supplemented, if and where necessary, with traditional mail questionnaire. o Questioning areas should, among other things, include: • Respondents' satisfaction with the different Solid Waste Services. • Their perceptions of and attitudes toward recycling program. • Their thoughts and feelings about Division's current and future communication programs. Results of this last step of the research process would be integrated into the final presentation of the results of the whole research process to the Code Compliance Department and Waste Services Division Combined Leadership Team. Following the discussion of this final presentation to the Combined Leadership Team — the results of the research process would be used for: • "Creative Fine Tuning" of the Division's ongoing communication programs. • Development of new strategic and tactical ideas for the Division's future communication programs. Contract - Customer Service Analysis of CFW Solid Waste Services Page 15 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights ATTACHMENT B. FEE SCHEDULE Prices for professional services rendered under this contract will be as specified in the schedule below. The agreed price for professional services shall be based upon a flat rate for each deliverable. The total fee for services under this contract shall not exceed eighteen thousand dollars ($18,000). • The agreed fee to conduct Step 1 (Socratic Interviews and Analysis of Quantitative Data) is: $4,500. • The agreed fee to conduct Step 2 is $5,500. (The City of Fort Worth will help with setting up the qualitative interviews and groups — including: respondent recruiting and incentives; and providing room to conduct groups in.) • The agreed fee to conduct Step 3 is $8,000. (The City of Fort Worth will execute emailing of the questionnaire and offer incentives — in a form of a drawing of prizes — to respondents.) Contract - Customer Service Analysis of CFW Solid Waste Services Page 16 of 17 City of Fort Worth and Andrey Osiatynski dba ActionableC u stomerl n sights IN WITNESS THEREOF, the parties hereto have made and executed this Agreement in multiple originals the day and year first above written, in Fort Worth, Tarrant County, Texas. CITY OF FORT WORTH: ilesf��G�i/ Daniels Assistant City Manager 12. / *. // Date Signed RE MEN D: Z2?z� Kim Mote Asst. Director, Code Compliance Dept. APPROVED AS TO FORM AND LEGALITY: /( 4 Assistant City Attorney NO M&C �tt;QUIRED ATTEST: Ash -City Secretary WJG Date ANDREY OSIATYNSKI DBA ACTIONABLECUSTOMERINSIGHTS Andrey Osiatynski Owner Seal: �.a- oavt1�� '��0 iF F94 4 a�� to� "00, o o � 0 oa % C ICY 0 o d �00000p00 7%'0' xAS_r 4� Contract - Customer Service Analysis of CFW Solid Waste Services City of Fort Worth and Andrey Osiatynski dba ActionableCustomerinsights OFFICIAL RECD' CITY SECRET;. pagdF-i7 WQftTH, . ' GO GOVERNMENT EMPLOYEES INSURANCE COMPANY Washington DC VERIFICATION OF COVERAGE (SEE BELOW UNDER CAUTIONARY NOTE) INSURED Policy Number: 4060209410 Effective Date: 08 -28 -11 INNA SHTARKMAN Expiration Date: 02 -28 -12 ANDRZEJ S OSIATYNSKI Registered State:TEXAS 2501 CLFARWOOD DR ARLINGTON_ TX 76014 -1716 To whom it may concern: This letter is to verify that we have issued the policyholder coverage under the above policy number for the dates indicated in the effec- tive and expiration date fields for the vehicle listed. This should serve as proof that the below mentioned vehicle meets or exceeds the financial responsibility requirement for your state. This verification of coverage does not amend, extend or alter the coverage afforded by this policy. Vehicle Year: 2004 Make: TOYOTA Model: CAMRY VIN: 4T1BE30K34U875810 COVERAGES LIMITS BODILY INJURY LIABILITY $500,000/$500,000 PROPERTY DAMAGE LIABILITY $100,000 COMPREHENSIVE COLLISION Lienholder X_ Additional Insured Interested Party CITY OF FT WORTH 1000 THROCKMORTON ST FORT WORTH, TX 76102 Additional Information: Issued 11/15/ 2011 If you have any additional questions, please call 1- 800 -841 -3000 DEDUCTIBLES $1,000 DED $1,000 DED CAUTIONARY NOTE: THE CURRENT COVERAGES, L MTS, AND DEDUCTIBLES MAYDOTER FROM THE COVERAGES, LII1IITs, AND DEDUCTIBLES IN EFFECT AT OTHER 111WES DURING THE POLICYPERIOD. THIS VERIFICATION OF COVERAGE REFLECTS THE COVERAGES, L WTS AND DEDUCTIBLES AS OF THE ISSUED DATE OF THIS DOCITMFNT WHICH IS SHOWN UNDER "ADDTTTONAI. INFORMATION" OR IF AN ISSITY.D DATE IS NOT SHOWN. THY. DATE OF THIS FACSIMn,F.. U -33 10-07