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CONTRACT We
City of Fort Worth
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OFFICIAL.RED KU
CITY SECRETARY
FTO WORTH,TX
Contents
1 INTRODUCRrION 3
2 TERM 3
3 RECITAL,.■■■...■■.■■,6 6 6 0 0..0..■■■■0■.■.6.0 6...•.■■•••■•,•„■•.......................... 3
4 SUMMARY OF SERVICE.................................6...................eve....,... 3
5 SCOPE OF SERVICE.* 6 6*9#99 v a a e a a a oeoes***eve 9 4
5.1 Data Migration to a Dell Compellent Storage Array, online ............................4
5.2 customer Responsibilities ....................................................................5
5.3 Assumptions.....................................................................................7
5.4 Out of Scope....................................................................................8
5.5 Schedule I Timeline 1 Milestones...........................................................8
5.6 Service Hours ...................................................................................8
5.7 Deliverables.....................................................................................9
5.8 Personnel Skills and Qualifications..........................................................9
6 PRICING ............................................................................... 10
6.1 One-Time Charge Upon Effective Date................................................... 10
6.2 Expenses....................................................................................... 10
6.3 Purchase Order Amount..................................................................... 10
7 CHANGE MANAGEMENT PROCESS................................................. 11
8 OTHER PROVISIONS................................................................. 11
9 GENERAL..............................................................6............... 13
10 SIGNATURES.......................................................................... 14
Appendix A Supporter) Sites ........................................................... 15
0 copyright 2012. Dell Inc. All rights reserved.
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INTRODUCTION
..................
This Statement of Work ("SOW") sets forth the Services (as defined herein) to be provided by Del!
Marketing LP ("Dell") to City of Fort Worth ("Customer").
This SOW, and the performance of the Services hereunder are subject to, and governed by, the terms
and conditions specified in the State of Texas Department of Information Resources Contract DIR-SDD-
890 (the "Agreement"). Neither Dell nor it's representitives, employees, contractors, and/or
subcontractors take responsibility for, nor are they liable for, any decisions made in the development of
any systems, products, or software solutions that are made by, or for, Customer, or by employees or
other representitves, contractors, and/or subcontractors of the Customer.
The following appendices are attached hereto and incorporated by reference:
Appendix A- Supported Sites
TERM
-rhe term of this SOW shall begin on the date of the last signature ("Effective Date") as set forth in the
Signature Section of this SOW and unless terminated in accordance with this SOW or the Agreement,
shall expire on the date Dell completes the provision of Services in accordance with the Milestones) as
set forth in Section 4 of this SOW. The "end date" for completion of this SOW is estimated to be
1/23/2013, and will depend solely on "start date" and the availability of Del!field resources to access
the site.
RECITAL
...........
The parties agree that certain provisions listed herein shall be governed by State of Texas Contract
Number DIR-SDD-890 between the State of Texas, acting by and through the Department of Information
Resources and Dell Marketing, L.P., as amended and restated respectively thereafter the "DIR
Contract"), applicable provisions of which are hereby incorporated herein by reference and made a part
of this Agreement for all purposes.
4 SUMMARYU`F S
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Dell will provide the services as specifically described herein (the "Services"), which include the
following:
Online Data Migration to a Dell Compellent Storage Array- online host based data migration
utilizing Double Take, as a tool for moving Application data, and avoid extended down time.
Online Data Migration to a Dell Compellent Storage Array - Online VM Ware based data migration
utilizing Storage vMotion, as a tool for moving this data, and to meet Customer down time.
The objective of this service is to work with the customer to plan and perform the migration from the
existing EMC storage array environments to a new Dell/Compellent storage environment of up to 40
Windows hosts, 214 Virtual Machines (18 physical units), and totaling about 55 TB of data, to the newly
implemented storage environment. This migration will leverage Double Take migration, where the
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3 16
licenses will be included based on the host count, and native VMware vSphere or Virtual Infrastructure
migration features.
5 SCOPE OF SERVICE
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5., Data Migration to a ell Compellent Storage Array.,
online
5.1.1 Intro(Juction
This Service provides data migration to a newly implemented Dell Compellent storage array. This
Service wilt plan and perform the on-line data migration of data from Customer's existing fibre channel
("FC"} based storage arrays to the newly implemented fell Compellent storage array. This Service
includes:
Project management for this Service.
Migration planning.
Connectivity and configuration of the hosts to the new storage environment.
On-line Migration of data for up to the quantity 55 TB of data.
Configuration of migrated volumes to existing host(s) in the storage environment.
5.1.2 Detai[ed Description
Overall Service planning:
1) Review the site environmental and technical readiness requirements.
2) Confirm readiness review and installation dates and highlight dependencies on complete
Customer site readiness and product ship dates to meet the planned instaltation schedule.
3) Ensure that the Customer reviews, accepts, and abides by the terms and conditions of this SOW.
Host Based Migration Planning:
1) Review and analyze physical environment and connectivity to support data migration. Inventory
and research servers designated for migration.
2) Confirm readiness review and installation dates and highlight stringent dependencies on complete
Customer site readiness and product ship dates to meet the planned installation schedule.
3) Verify that the existing hosts meet the minimum hardware and software requirements.
VMware Virtual Machine Migration Planning:
1) Review and obtain the site technical requirements with the Customer.
2) Collect VMware Virtual Machine Environmental data remotely.
3) Verify that the existing hosts meet the minimum hardware and software requirements:
ay VM Ware Enterprise or Enterprise Plus is a requirement for availability of Storage vMotion.
4) Create a valid design based on the Customer's hardware and software configuration:
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a) Define the storage allocation, as necessary:
i. Redundant array of independent disks ("RAID") groups,
ii. Storage sizing.
iii. Server Assignments.
b) Define/confirm that the configuration meets the minimum hardware and software
requirements for the environment.
5) Verify/review migration targets for migrated data.
6) Define Virtual Machine migration priorities.
Overall Migration Design:
1) Create a valid design based on the Customer's hardware and software configuration:
a) Define the storage allocation:
i. Volume sizing
ii. Host/Virtuat Machine assignments
2) Verify/review migration targets for migrated data.
3) Define NFS/CIFS shares migration priorities (if required).
4) Define/confirm that the configuration meets the minimum hardware and software requirements
For the environment.
Host Based Migration Implementation:
1) Verify that the customer can validate source data integrity shortly before the migration begins.
2) Configure/verify destination votumes for NFSICIFS shares, as per the design.
a) This would be determined by the planning team at the design phase of the project.
3) Migrate up to 42 TB of windows data shares using Double Take.
VMware-based Storage environment migration:
2) Verify that Customer can validate source data integrity shortly before the migration begins.
3) Configure/verify destination VMFS datastores, as per the design.
4) Migrate up to 18 (physical) virtual hosts from existing VMFS datastores on the EMC storage array
to the newly implemented Dell/Competlent storage environment leveraging VMware Storage
vMotion, VMotion or Cold Migration features.
Host Confirmation
1) Verify connectivity to new storage environment.
2) Validate hosts can communicate with new storage area.
3) Disconnect hosts from existing storage environment.
Project closeout:
1) Provide documentation to reflect the Services performed.
5) Obtain Customer acknowledgment of the Services performed.
5.2 Customer Responsibilities
Customer agrees generally to cooperate with Dell in its delivery of the Services. Customer agrees to the
following responsibilities:
:D
} During the term of this SOW, Customer is responsible for promptly notifying Dell in writing of a)
any changes Customer makes to its information technology environment that may impact Dell's
delivery of the Services; and b) if Customer becomes aware that any of the Assumptions set forth
herein are incorrect.
2) Customer will maintain a backup of all data and programs on affected systems prior to Dell
performing the Services and during the term of the SOW. Data loss, data backup, and limitation
of liability shall be goverened by Appendix A, Section 9.1 and 9.K of the Agreement, as restated
and amended.
3) Prior to the start of this SOW, Customer will indicate to Dell in writing a person to be the single
point of contact, according to project plan, to ensure that all tasks can be completed within the
specified time period. All Services communications wilt be addressed to such point of contact
(the "Customer Contact"). Failure to do so might result in an increase in project hours and/or
length in schedule.
4) Customer will provide technical points-of-contact, who have a working knowledge of the
enterprise components to be considered during the Services("Technical Contacts"). Dell may
request that meetings be scheduled with Technical Contacts.
5) The Customer Contact will have the authority to act for Customer in alt aspects of the Service, to
the extent permitted by Customer's policies and regulations, including bringing issues to the
attention of the appropriate persons within Customer's organization and resolving conflicting
requirements.
5) The Customer Contact will ensure that any communication between Customer and Dell, including
any scope-related questions or requests, are made through the appropriate Dell Project Manager.
7) The Customer Contact will provide timely access to technical and business points of contact and
required data/information for matters related to the scope of Service.
8) The Customer Contact will ensure attendance by key Customer contacts at Customer meetings
and deliverable presentations.
9) The Customer Contact will obtain and provide project requirements, information, data, decisions
and approvals within one working day of the request, unless both parties agree to a different
response time.
1 Q) Customer may be responsible for developing or providing documentation, materials and
assistance to Dell, about the existing storage environment, and agrees to do so in a timely
manner. Dell will provide all project plans at the start of the project, and the detailed design
documents at the completion of the project.
11) The Customer Contact will ensure the Services personnel have reasonable and safe access to the
Project site, a safe working environment, an adequate onice space, and parking as required.
1 2) Customer will inform Dell of all access issues and security measures, and provide access to all
necessary hardware and facilities.
13) Customer is responsible for providing all hardware, software, internet access, and facilities for
the successful completion of the Services. Facilities and power must meet Dell's requirements for
the products and Services purchased.
14) Authority to grant access. Customer represents and warrants that it has obtained permission for
both Customer and Dell to access and use the Supported Product, the data on it, and all
hardware and software components included in it, for the purpose of providing these Services. If
Customer does not already have that permission, it is Customer's responsibility to obtain it, at
Customer's expense, before Customer asks Dell to perform these Services.
15) Cooperate with phone analyst and on-site technician. Customer agrees to Cooperate with and
follow the instructions given by Detl phone analyst and its on-site technicians. Experience shows
that most system problems and errors can be corrected over the phone as a result of close
cooperation between the user and the analyst or technician.
16) On-site obligations. Where Services require on-site performance, Customer must provide free,
safe and sufficient access to Customer's facilities and the Supported Product(s). Sufficient access
includes ample working space, electricity, and a local telephone line. A monitor or display, a
mouse (or pointing device), and keyboard must also be provided (at no cost to Dell), if the system
does not already include these items.
17) Maintain software and serviced releases. Customer must maintain software and Supported
Product(s)at Dell-specified minimum release levels or configurations as specified on PowerLink
for Dell I EMC Storage or EqualLogic', or as specified on www.support.del[.com for additional
Supported Products. Customer must also ensure installation of remedial replacement parts,
patches, software updates or subsequent releases as directed by Dell in order to keep the
Supported Product(s) eligible for this Service.
18) Third party warranties. These Services may require Dell to access hardware or software that is
not manufactured by Dell. Some manufacturers'warranties may become void if Dell or anyone
else other than the manufacturer works on the hardware or software. It is Customer's
responsibility to ensure that Dell's performance of Services will not affect such warranties or, if it
does, that the effect will be acceptable to Customer. DELL DOES NOT TAKE RESPONSIBILITY FOR
THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THE DELL SERVICES MAY HAVE ON THOSE
WARRANTIES.
19) Any remediation required of the existing storage array environment is the Customer
responsibility, except for supported Dell storage platforms with valid support warranty(ies).
20) Customer is responsible for any configuration of the existing storage array, unless otherwise
specified in this Service.
21) Customer is responsible for working with applications to get application into a production state.
22) In the case of off-line migrations, Customer is responsible to shutdown server applications to
enable the start of data migration.
5. Assumptions
Dell has made the following specific assumptions while specifying the Services detailed in this SOW:
1} Customer VMware environment consists of VMware vCenter Server 2.5 and VMware ESX 3.5.x or
greater hosts. All other hosts are running Windows 4S.
2) New storage array and existing storage array are located at the same physical site for the
duration of the data migration.
3) 214 virtual machines, from 18 physical hosts, will be migrated totaling approximately 13 T8 of
data for this portion of the project.
4) Virtual Machines are not connected to Raw Device Mappings (RDM).
5) All VMware ESX hosts and virtual machines meet requirements for Storage VMotion (Enterprise or
Enterprise Plus version).
6) VMs will be located onto a new storage environment per customer specifications.
7) 40 windows based hosts wilt be migrated totaling approximately 42 TB of data for this portion of
the project.
8) Host systems will be located onto a new storage environment per customer specifications.
9) The provision of the Services does not include the development of any intellectual property
created solely and specifically for the Customer under this SOW.
r
10) Configuration of Customer's existing storage array is limited to Dell I EMC, EMC CLARiiON or EMC
Celerra storage arrays.
11) This Service includes Double Take, on-line based data migration, and vMotion, on-line based data
migration. Any other data migration is out of scope for this specific service SOW.
12) Data migration will be an on-line procedure. Customer will advise if maintenance windows are
required, due to uptime with data bases, and advise the Dell Project Manager to facilitate a
Chage Order Request (see Section 6 below).
13) Existing hosts wilt remain the same for the migration. Server to Server migration is not included
in this Service.
14) Both existing and new storage arrays will be attached to the same fabric and located at the same
physical location for the duration of the migration.
15) Customer can have both existing and new storage systems operational at the same time at the
same location for the duration of the migration.
16) All server and storage platforms have valid support contracts during the course of the migration
services. There will be no troubleshooting or break-fix support for any storage array or server
platforms that do not have a valid support contract or warranty.
17) Migration is limited to moving data on storage arrays. Any application installation, re-installation
or configuration is not included.
5.4 Out of Scope
For the avoidance of doubt, the parties acknowledge that the following activities are not included in
the scope of this SOW.
1) Any services, tasks or activities other than those specifically noted in this SOW.
2) Any Dell training or certification services not specifically described in this SOW.
3) Except as set forth herein, Dell is not responsible (including financial responsibility)for any
Customer and/or third party personnel, hardware, software, equipment or other assets currently
utilized in the Customer's operating environment.
Upon request by Customer, Dell will provide a proposal for such out of scope services pursuant to the
Change Management Process as defined in Section 6.
5.5 Sced e / Timeline / Mi lest ne
5.6 Service Hours
Dell intends to provide the Services during the scheduled hours stated below (the "Service Hours").
This Service will be provided daily, during the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday,
Customer local time. Total hours worked will be forty hours per week, excluding local holidays, unless
other arrangements have been made in writing between Dell and Customer.
Minimal downtime will be required, for configuring hosts, at the beginning of the project, and re-
establishing hosts to the new storage environment at the conclusion of the migration. These events will
be scheduled during Customer planned downtime windows, outside of normal business hours.
Dell engineers will perform this after hours work as expediently as possible, and as close to the two (2)
hour window requested by the customer as possible. This downtime window depends on:
The number of systems being effected
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The speed of the systems to reboot
o The network topology
53 Deliverables
The fottowing is a list of tangible material provided as part of the Service performed by Dell for
Customer under this SOW.
vislO1 Detail current configuration, VISIO** one tune, at
to a device level*, with the start of the
information provided by the project
customer
VISI02 Detail environment, to a VISIO** one time, prior
device level`, as a result of all to the start of
the equipment in the the migration
environment portion.
VISI03 Detail environment, to a VISIO** One time, prior
device levet*, as a result of to the end of
completion of the migration the migration
project portion.
End Of Engagement Detail changes to reflect the PFD or Excet One time, at
Report new host assignments in spread sheet the project
association with the storage completion
`Servers, switches AFC and iSCSI), storage only. These diagrams are strictly for this project, and any
LANIWAN information requests will considered unreasonable
**All VISIO diagrams are based on information provided by the customer, in conjunction with the on-site
engineer(s)(when available), and will be provided by the Dell OSE(Joshua Gossett).
5.8 ta on nel Skills and Qualifications
Dell, will, at its sole discretion, determine the number of personnel and the appropriate skill sets
necessary to complete the Services.
Dell has identified the following initial resource levels for these Services. Key responsibilities for the
resources are identified below.
Data Migration Engineer
o Gather Customer specific information (Host information, environmental information, contact
information, data layout information, etc)
Verify configuration specifications
o Develop and execute a data migration plan that meets the Customer's requirements
Design and document the test plan and receive Customer approval
Deliver the required knowledge transfer
9 of 16
This project resource will be responsible for the project deliverables pertaining to the data
migration solution
Project Coordinator (PC)
Single point of contact and accountability for successful delivery of the Services
Maintain focus on time, cost and scope
Coordinate and facilitate kick-on, status, deliverable review and closeout meetings
Establish and manage the Services schedule, communications and status reporting
Facilitate change management as needed
Confirm the Services delivered are in accordance with the SOW
o Obtain deliverable and Services completion acceptance from Customer
o Monitor the Services budget and invoices
Manage the Customer relationship
Project Coordination activities are conducted remotely
6 PRICING
This section describes the methodology for determining invoice amounts (the "Charges") for the
Services provided under this SOW. Customer hereby agrees to pay the Charges in accordance with the
Invoicing and Payment terms of the Agreement and as further supplemented within this SOW.
Charges shall be as follows:
6. une-Time Charge Upon Effective Cate
Dell will invoice Customer the One-Time Charge immediately following the Effective date.
One-Time Charge: USD $44,826.75
6,2 Exa-w-enses
Expenses and license costs are included in the Charges under this SOW. Unless the Scope changes,
pursuant to the Change Management Process, Dell will not charge any additional expenses in connection
with delivering the Services without the express written consent of Customer. Additional expenses
could include Service-related expenses such as actual, reasonable and necessary travel and living
expense.
6.3 Purchase Order Amount
The Total amount to be noted on the Purchase order provided to Dell for this SOW is: USD $44,826.75.
If this SOW includes estimates, invoices will be based on actuals usage or expenses incurred.
6.3.1 Pricing Clauses:
1} Pricing -The terms of this SOW (including but not limited to the pricing) shall be valid for thirty
(30)days following initial delivery date ("Initial Delivery Dater)of this SOW to Customer. In the
event this SOW is executed by Customer and returned to Dell after such thirty (30) day period,
F)a 10
Dell may, in its sole discretion, (i) accept the SOW on the stated terms or (ii) reject the SOW and
provide Customer with a revised SOW setting forth any necessary updates to the terms of the
previous SOW.
2} The price for the Service is based on Customer's environment as disclosed to Dell. If the
assumptions, client responsibilities and parameters within the scope of the Service used to
develop the SOW are found to be incorrect or have changed, the parties agree to pursue
resolution through the Change Management Process set forth in this SOW.
3) if any of the volumetric assumptions used in this SOW (including, time on task, locations, service
consumption, and/or configuration factors and excluding estimated hours or expenses) relied
upon by Dell vary by +/- five (5%) percent, Dell has the right to adjust the pricing to reflect such
changes.
4) Taxes - All prices are in USD and are exclusive of all applicable taxes, which do not apply to this
Customer, as they tax excempt.
7 CHANGE M" AN"AGEMENT P
The Change Management Process ("Change Management Process")is the process that governs changes
to the scope of the Service during the Term of this SOW, as described below. The Change Management
Process may be used to modify the Service described in this SOW.
Changes permitted to be made pursuant to this Change Management Process will be limited to changes
to Section 3 (Summary of Service) and Section 4 (Scope of Service) and adjustments in Section 5
(Pricing) associated with changes to Sections 3 and 4 of this SOW.
Either party may request a permitted change in the Scope of the Service by completing a Change order
Form at
http,ZZwww.del�Jdownload5lg lobal/services/sd/Ree uest,for Change RFC Form.pdf
The receiving party will review the proposed Change Order and will (i) approve it, (ii)agree to further
investigation, or (iii) reject it. Changes agreed pursuant to the Change Management Process will not be
effective until mutually executed by both parties.
Any desired modifications to this SOW which are not permitted above in this Section 6, will require that
a written amendment to this SOW or a new SOW be mutually executed by the parties.
°THR PROVISIUNS
1 Dell may use affiliates and subcontractors to perform Services. However, Dell shall remain
responsible to the Customer for the delivery of this service.
2} Dell may perform alt or part of the Services on-site at a Dell or other location.
3) Services may be performed outside the country in which Customer and/or Dell is located. From
time to time, Dell may change the location where Services are performed and/or the party
performing the Services; provided however, Dell shall remain responsible to Customer for the
delivery of Services.
4) Customer acknowledges that Delt will request Customer's participation in a Customer feedback
survey. However Customer shall not be required to recommend Dell's services.
5) If a conflict arises between the terms of the Purchase order, SOW and Agreement, the foltowing
order of precedence shall be followed; first, the SOW; second, the Agreement; and third, the
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Purchase Order (if any). Provided, however, in no event will any terms and conditions contained
in any Purchase Order apply irrespective of whether such terms and conditions are in conflict
with or merely ancillary to any terms and conditions in the SOW or Agreement.
Supported products, This Service is available on select Dell Compellent storage solutions, which are
purchased in a standard configuration. Supported Products are added regularly so please contact your
Dell sales representative to for the most up-to-date list of which Services are available on your Dell
products.
Each Supported Product is tagged with a serial number (the"Service Tag"). A separate service
agreement must be purchased by the Customer for each Supported Product. For example, a printer
purchased with a laptop system is not covered by the laptop system's service contract: the printer and
the laptop will each need their own service contract. Please refer to the Service Tag on your Supported
Product when contacting Dell for this Service.
RESCHEDULING, ONCE THIS SERVICE HAS BEEN SCHEDULED, ANY CHANGES TO THE SCHEDULE MUST
OCCUR AT LEAST 8 CALENDAR DAYS PRIOR TO THE SCHEDULE DATE. IF CUSTOMER RESCHEDULES THiS
SERVICE WITHIN 7 DAYS OR LESS PRIOR TO THE SCHEDULE DATE, THERE WILL BE A RESCHEDULING FEE
NOT TO EXCEED 25%OF THE CUSTOMER PRICE FOR THE SERVICES. CUSTOMER AGREES THAT ANY
RESCHEDULING OF THE SERVICE WILL BE CONFIRMED AT LEAST 8 DAYS PRIOR TO COMMENCEMENT OF
THE SERVICE.
Commercially reasonable limits to scope of service. Dell may refuse to provide Services if, in its
opinion, providing the Services creates an unreasonable risk to Dell or Dell's Service providers or is
beyond the scope of Services. Dell is not liable for any failure or delay in performance due to any cause
beyond its control. Service extends only to uses for which the Supported Product was designed.
Optional services, optional services (including paint-of-need support, installation, consulting,
managed, and professional, support or training services) may be available for purchase from Dell and
will vary by Customer location. Optional,services may require a separate agreement with Dell, in the
absence of such agreement, optional services are provided pursuant to this Agreement.
Cancellation. Dell may cancel this Service at any time during the Service term for any of the following
reasons:
Immediately after 10 days notice of nonpayment if Customer fails to pay the total price for this
Service in accordance with the invoice terms;
After 30 days written notice if Customer refuses to cooperate with the assisting analyst or on-site
technician; or
After 30 days written notice if Customer fails to abide by all of the terms and conditions set forth
in this Service Description.
In any event, such notice shall fully describe the potential breach or failure to cooperate and give
the Customer an opportunity to cure prior to termination being effective.
if Dell cancels this Service, Dell will send Customer written notice of cancellation at the address
indicated on Customer's invoice. The notice will include the reason for cancellation and the effective
date of cancellation, which will be not less than ten (10) days from the date Del!sends notice of
cancellation to Customer, unless state law requires other cancellation provisions that may not by varied
by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO THIS PARAGRAPH, CUSTOMER SHALL
NOT BE ENTITLED TO ANY REFUND OF FEES PAID OR DUE TO DELL.
Customer shall have the right to cancel this agreement for any reason upon thirty (30) days written
notice. Customer shall not be entitled to any refund of fees or due to Dell.
Geographic limitations and relocation, This Service will be delivered to the site(s) indicated on the
Customer's invoice. This Service is not available at alt locations. Service options, including service
levels, technical support hours and onsite response times will vary by geography and certain options
o I �.
may not be available for purchase in Customer's location. Dell's obligation to supply the Services to
relocated Supported Products is subject to local service availability and may be subject to additional
fees, and to inspection and recertification of the relocated Supported Products at Dell's then current
time and materials consulting rates. Customer will provide Dell with sufficient and safe access to
Customer's facilities at no cost to Deft for Dell to fulfill Dell's obligations.
Transfer of service. Subject to the limitations set forth in this Service Description, Customer may
transfer this Service to a third party who purchases Customer's entire Supported Product before the
expiration of the then-current service term, provided Customer is the original purchaser of the
Supported Product and this Service, or Customer purchased the Supported Product and this Service from
its original owner (or a previous transferee) and complied with all the transfer procedures available at
www.support.dell.com. A transfer fee may apply. Please note that if Customer or Customer's transferee
moves the Supported Product to a geographic location in which this Service is not available {or is not
available at the same pricey as Customer paid for this Service, Customer may not have coverage or may
incur an additional charge to maintain the same categories of support coverage at the new location. If
Customer chooses not to pay such additional charges, Customer's Service may be automatically changed
to categories of support which are available at such price or a lesser price in such new location with no
refund available.
9 GENERAL
Dell shall not be responsible for any delay or failure to provide Service to the extent caused by: (1)
failures by Customer to perform its responsibilities under this SOW; (2)materially inaccurate
assumptions; (3) a defect, deficiency or failure with respect to Customer's network, systems, software,
data or other equipment; or (4) modifications to Customer's network, systems, or other equipment
made by a party other than Dell or its representatives. In the event that either party becomes aware of
the occurrence of one or more of the foregoing events, they shall notify the other party accordingly.
Notwithstanding such occurrence, Dell may, following discussion with Customer regarding the impact of
such incident, continue to provide the Service and shall use commercially reasonable efforts to perform
the Service under this SOW. Customer shall reimburse Dell for its reasonable additional costs of
providing the Service and out of pocket expenses for such efforts and only to the extent attributable to
the items defined above.
P i� 13 o f I
lo SIGNATURES
Dell and Customer have caused this SOW to be signed and delivered by their duly authorized
representatives.
City of Fort Worth Dell Marketing LP
s
` Digitally signed by Michael
B , By: A m ray
DN.cn=Michael D`Amico,
Mic a e o=Dell Services,
Printed: .. , `` ■... ........ .... . Pry•nted• ......•■...•.••• ou=Cons u lt in g Services-
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mail=mlchael_damica@ dell.
Title: Title D'Amicoceom,c=US
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Date: ..• �■k. ■&. ........................ Date: ........
.
Please note that for administrative purposes only, Services may not be scheduled or commenced until
Dell receives a Customer's purchase order that references this SOW. Upon receipt of this fully
executed SOW and Customer's purchase order, a Dell Project Manager will contact you to begin
Services scheduling. Any additional and/or conflicting terms and conditions stated on the Customer
purchase order shalt be void and have no effect on this SOW.
Please fax a copy of your purchase order and this signed SOW (with all pages in futt) to 512-283-7899,
Attention: Dell Intake Manager, RE: 4403592. The purchase order amount should include estimated
expenses, if they are billable.
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16
Appendix Q Supported Sites
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The Services will be provided for the following supported sites during the term of this SOW. Additional
supported sites may be included as mutually agreed using the Change Management process as defined in
section 6.Site} k ddeess: Stat 1P
I-S City of Fort worth 1000 Throckmorton 5t Fort worth TX 76102 1
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Contact Summary
Customer City of Fort Worth
Customer Number: TBD
Contact Name: Stephen Singleton
Phone: 817-3926381
Email: Stephen.singleton@ ftworthgov.org
Initial Delivery Date 9/10/2012
Document Author Name: Wayne Hughes
Title: Solution Architect
Organization: Dell Global Solution Design Center
Phone: 512-535-2006
Email: wayne_hughes@dell,com
Customer Billing Contact Name: TBD
Address: TBD
Phone number: TBD
Deli Segment Contact name: Michael J. Schroeder
Phone: 940-781-1273
Email: Michael—j—schroeder@dell.com
Locations where work will be 1000 Throckmorton St.
performed Fort Worth, TIC 76102
----------------------------Dell Opportunity Number 4403592
£6 of 16
M&C Review
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---------------
DATE: 10/25/2011 REFERENCE NO.: **P-11 313 LOG NAME: 13P11-0344 DELL
HARDWARE CBR
CODE: P TYPE: CONSENT PUBLIC HEARING: NO
SUBJECT: Authorize Purchase Agreement with Dell Marketing, L.P., for Hardware, Software, Technology
Services and Maintenance and Support Services for the Information Technology Solutions
Department Using a State of Texas Department of Information Resources Contract in the
Amount of$4,800,000.00 for the First Year(ALL COUNCIL DISTRICTS)
RECOMMENDATION:
It is recommended that the city council authorize a Purchase Agreement with Dell Marketing, L.P., for
replacement and new hardware, software, technology services, and maintenance and support services for
the Information Technology Solutions Department using State of Texas Department of Information
Resources contract number, DIR-SDD-890, in the amount of$4,800,000.00 for the first year.
DISCUSSION:
The ITS Department will use this Agreement to purchase new and replacement hardware, technology
services, and maintenance and support services from Dell Marketing, L.P., (Dell)for all city departments on
as needed basis. ITS will also use this Agreement to purchase new equipment, maintenance, software,
asset recovery services and support services for all City departments from departmental operating funds.
ITS is working with each City department to replace only the most critically needed computers and servers
in order to reduce the risk of disruption and lack of productivity due to equipment failure. The criteria for
replacement systems include performance problems, obsolescence and unavailable or cost prohibitive
replacement parts. Problems with the current hardware include the inability to run applications and to run
multiple programs simultaneously, systems locking up, slow processing, and screen damage which may
lead to the loss of work. The need to run current generations of Microsoft Office and operating systems, and
new technical software packages (GIS, AutoCad, and video streaming is also considered. Municipal Court,
Library, Police and Parks and community Services Departments have laptops and desktops that meet the
replacement criteria.
Previous expenditures have averaged $3,900,000.00 per year for the last two years. ITS has modified the
replacement cycle using the new replacement criteria to reduce costs. The increased estimated amount in
this action will be used for additional software licensing costs for Microsoft Windows, Office, SQL, Desktop
Power Management as well as for server upgrades and data storage increases that were delayed from
previous years.
PRICE ANALYSIS - The DIR contract offers fixed discounts ranging from two to 13 percent less than Dell's
current retail price list. There is an additional minimum discount for equipment purchased through the State
of Texas online store. Staff reviewed the pricing and determined it to be fair and reasonable.
COOPERATIVE PURCHASE - State law provides that a local government purchasing an item under a
cooperative purchasing Agreement satisfies any state law requiring that the local government seek
competitive bids for purchase of the item. The Department of Information Resources contract was
http://apps.cfwnet.org/council_packet/mc review.asp?ID=15921&councildate=10/25/2011(1 of 2)[10/26/20118:41:18 AMA
M&C Review
competitively bid to increase and simplify the purchasing power of government entities. DIR issued a
solicitation on the Comptroller Public Accounts' Electronic State Business Daily, Request for Offer (DIR-
SDD-TMP-120, on April 1, 2008, for Dell-Branded Hardware Products and Related Services.
MIWBE -A waiver of the goal for MIWBE subcontracting requirements was requested by the Purchasing
Division and approved by the MIWBE Office because the purchase of goods or services is from sources
where subcontracting or supplier opportunities are negligible.
AGREEMENT TERM - Upon City Council's approval, this Agreement shall begin on October 25, 2011 and
expire on January 13, 2013, to align with the DIR contract.
FISCAL INFORMATIONICERTIFICATION:
The Financial Management Services Director certifies that funds are available in the current operating
budgets, as appropriated, of the participating departments.
BQN111-03441CBR
TO Fund/Account/centers FROM Fund/Account/Centers
Submitted for city Manager's office b Tom Higgins (5192)
Originating Department Head: Lena Ellis (8517)
Additional Information contact: Camillia Ryan (8321)
Jack Dale (8357)
ATTACHMENTS
http:J/apps.cfwnet.org/council_packet/mc_review.asp?ID=15921&councildate=10/25/2011(2 of 2)[10/26/20118:41:18 AM]