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Home My WebLink AboutContract 55625-R1 CSC No.55625-R1 CITY OF FORT WORTH CONTRACT RENEWAL NOTICE February 1, 2022 Qless Inc. Attn: John Brock 150 S. Los Robles Ave., Suite 900 Pasadena, CA 91101-2486 Re: Contract Renewal Notice Contract No. CSC No. 55625 (the "Contract") Renewal Term No. 1: March 15, 2022 to March 14, 2023 The above referenced Contract with the City of Fort Worth expires on March 14,2022 (the "Expiration Date"). Pursuant to the Contract, contract renewals are at the sole option of the City. This letter is to inform you that the City is exercising its right to renew the Contract for an additional one (1) year period, which will begin immediately after the Expiration Date. All other terms and conditions of the Contract remain unchanged. Please return this signed acknowledgement letter, and current insurance certificate, to the address set forth below, acknowledging receipt of the Contract Renewal Notice. To ensure that your company information is correct and up-to-date, please log onto PeopleSoft Purchasing at https://www.fortworthtexas. og v/departments/finance/purchasing If you have any questions concerning this Contract Renewal Notice, please contact me at the telephone number listed below. Sincerely, Kathy Agee-Dow Sr. Contract Compliance Specialist 200 Texas Street Fort Worth, TX, 76102 Kathryn.Agee-Dowgfortworthtexas.gov (817) 392 - 8461 OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Contract Renewal CSC 55625 R1 Page 1 of 5 [Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED AND AGREED:] City: Qless Inc. V , By: Valerie Washington(Feb 7,202215:43 CST) By: hRedm& Name: Valerie Washington Name: Kristen Bec er Title: Assistant City Manager Title: Client Success Manager Date: Feb 7,2022 Date: 2/2/2022 CITY OF FORT WORTH INTERNAL ROUTING PROCESS: Approval Recommended: Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract,including ensuring all By: performance and reporting requirements. Name: Kevin Gunn Title: Director,IT Solutions BY: Steven Vandever(Feb 4,2022 09:04 CST) Approved as to Form and Legality: Name: Steven Vandever Title: Sr. IT Solutions Manager By: Cit Secretary: dA!FORt�aa Y Y po°° °°�Y d Name: Taylor Paris "A o 00p0 Title: Assistant City Attorney ��o o�1d Avg o Z� Tghhette S. Goodall P ° d By: Jannette S.Goy "'-=b 7,2022 16:17 CST) °°°° °°° *� Contract Authorization: Name: Jannette Goodall da�r�EXpSoQ� M&C: N/A Title: City Secretary OFFICIAL RECORD CITY SECRETARY FT.WORTH, TX Contract Renewal CSC 55625 R1 Page 2 of 5 OLESS" .404040 Company Address 150 S Las Robles Ave. Pasadena,CA 91101 us General Information Quote Name City of Fort Worth-Courts Renewal 2022 Created Date 1 M 9Q022 Quote Number 00004693 Expiration Date 4M1�2022 Account Owner Mike Pliha Phone (800)4054637 Email kristen.becker@gless.com Customer Contact Information Contact Name Rochell Thompson AP Contact Name April Jacquez Phone (817)392-2266 AP Contact Phone (817)3 92-6066 Email orenda.thompson@fortworthtexas.gov Number AP Contact Email april Jacquez@fortworthtexas.gov Address Address Information Ship To Name City of Fort Worth-Courts Bill To Name City of Fort Worth-Courts Terms Term of Contract 1 Year Payment Term N 30 Billing Terms Annual Quote Line Items Product Product Description Sales quantity Total Price Price 2,nay SMS Interactive Queuing -7 QLess i OS and Andriod Apps:Customer Facing Interface Home Krosk:User Web Join Cn-site IGosk:Customer Facing Interface Cn-site Monitor:Customer Facing Display Customer Engagem ent Center(CEC):Staff User Interface Command Center(Account Configuration Tool):Staff Interface QLess Historical Reports&Analytics Ticket Printing Enabled(RequiresTclkE!t Printer) 2-way SMS Interactive Basic QLess Support Level $6,433.08 1.00 $6,433.08 Queuing Package Confguration Per Location: Queues per location:1-10 Transaction TypeslService Results:1-12 Per Queue Service Results:30 Per Queue Custom Fields:Unlimited Client Branding wfthin Customer Facing kiosk and Monitor:Basic Client Logo CSS:No special design requirementsfor lloskor Monitoror CSS Style Sheet isprmAded by the customer. Contract Renewal CSC 55625 R1 Page 3 of 5 OLESS" .404040 Company Address 150 S Las Robles Ave. Pasadena,CA 91101 us Subtotal $6,433.08 D scount 0.00% Sales Tax Total $0.00 Grand Total New $6,433.08 QLess Support Options&Miscellaneous Notes Miscellaneous BASIC SUPPORT-Included at no charge Notes SR 74837 ■Accessto Knov�edge Base GSA number contract GS-36F-209CA ■Phone and Email Support PREMIUM SUPPORT-20%OF ANNUAL LICENSE FEES ($3,000 April 11,2022-April 10,2023 Minimum) •20%of Annual Licensing($3,000 Minimum) ■Access to Knov�edge Base ■SLA with faster resolution time •Online,Phone with T-endesk Talk and Email Support Additional Details Terms and Conditions Modified Terms and Conditions 1. The customer agrees to allow QLess to promote that you area customer of QLess. 2. The customer is responsible for providing electricity, Internet access, a computer, and a QLess-supported browser at each point of service. 3. Payable upon receipt 4. The launch is defined as the Delivery of the standard QLess solution along with the admin login, 5. In the QLess iOS and Android Apps, customers have to be provided the ability to request priority and trade placeswith another customer 6. To avoid interruption of service,the contract will auto-renew for successive terms (I-timefees excluded) until canceled in writing at least 90 days in advance of the end of the the n-current term. 7. Rates above include account setup, initial configuration&training. 8. This Service Order outlines the project and all the deliverables by QLess. It supersedes all prior agreements or discussions with the company. 9. Unless otherwise noted, client subscription will begin upon receipt of the Engineering welcome letter and when admin access is granted or continued. This shall also Contract Renewal CSC 55625 R1 Page 4 of 5 OLESS- 40404040 Company Address 150 S Igos Robles Ave. Pasadena,CA 91101 us constitute the renewal date upon completion of the subscription term. In exceptional instances where renewal invoicing is delayed while services are still active, any lapsed invoicing periods will be retroactively applied, and the renewal date will remain as aforementioned. Customer and 4Less Signature Account Name City of Fort Worth-Courts Prepared By Kristen Becher Name Rochell Thompson Tile Elie Success nage Signature Signature 1. Date Date 1 19/2022 Contract Renewal CSC 55625 R1 Page 5 of 5