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Contract 57172
CSC No. 57172 FORT WORTH CITY OF FORT WORTH COOPERATIVE PURCHASE AGREEMENT This Cooperative Purchase Agreement ("Agreement") is entered into by and between MasterWord Services, Inc ("Vendor") and the City of Fort Worth, ("City"), a Texas home rule municipality. The Cooperative Purchase Agreement includes the following documents which shall be construed in the order of precedence in which they are listed: 1. This Cooperative Purchase Agreement; 2. Exhibit A— Seller's Quote, Scope of Services or Purchase Order; 3. Exhibit B—Cooperative Agency Contract (e.g.,NJPA, DIR, BuyBoard); and 4. Exhibit C—Conflict of Interest Questionnaire Exhibits A, B, and C, which are attached hereto and incorporated herein, are made a part of this Agreement for all purposes. Vendor agrees to provide City with the services and goods included in Exhibit A pursuant to the terms and conditions of this Cooperative Purchase Agreement, including all exhibits thereto. City shall pay Vendor in accordance with the fee schedule in Exhibit A and in accordance with the provisions of this Agreement. Total payment made under this Agreement for the first year by City shall be in the amount of One Hundred Thousand Dollars ($100,000.00). Vendor shall not provide any additional items or services or bill for expenses incurred for City not specified by this Agreement unless City requests and approves in writing the additional costs for such services. City shall not be liable for any additional expenses of Vendor not specified by this Agreement unless City first approves such expenses in writing. The term of this Agreement is effective beginning on the date signed by the Assistant City Manager below ("Effective Date") and expires on July 29, 2022. The City shall be able to renew this agreement for one (1) one-year renewal option by written agreement of the parties. Vendor agrees that City shall,until the expiration of three(3)years after final payment under this Agreement, or the final conclusion of any audit commenced during the said three years, have access to and the right to examine at reasonable times any directly pertinent books,documents,papers and records, including, but not limited to, all electronic records, of Vendor involving transactions relating to this Agreement at no additional cost to City. Vendor agrees that City shall have access during normal working hours to all necessary Vendor facilities and shall be provided adequate and appropriate work space in order to conduct audits in compliance with the provisions of this section. City shall give Vendor reasonable advance notice of intended audits. Notices required pursuant to the provisions of this Agreement shall be conclusively determined to have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or representatives, (2) delivered by facsimile with electronic confirmation of the transmission, or (3) received by the other party by United States Mail, registered, return receipt requested, addressed as follows: OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Doc ID: 01f477b260e65ee6643d803768387233cfd5464c To CITY: To VENDOR: City of Fort Worth MasterWord Services, Inc Attn: Reginald Zeno, Interim Asst. City Manager Ludmila Golovine, Chief Executive Officer and President 200 Texas Street Fort Worth, TX 76102-6314 Address: Facsimile: (817) 392-8654 303 Stafford St Houston, TX 77079 With copy to Fort Worth City Attorney's Office at same address Facsimile: (281) 589-1104 The undersigned represents and warrants that he or she has the power and authority to execute this Agreement and bind the respective Vendor. CITY OF FORT WORTH: CONTRACT COMPLIANCE MANAGER: f By signing I acknowledge that I am the person By: Vale rieWashington(Feb24,202210:46CST) responsible for the monitoring and administration Name: Valerie Washington of this contract,including ensuring all performance Title: Assistant City Manager and reporting requirements. Date: APPROVAL RECOMMENDED: By: Shelley Hollars(Feb 23,202211:46 CST) Name: Shelly Hollars Title: Administrative Services Manager By: William RMuly7eWIT,202215:08 CST) Name: William F. Rumuly APPROVED AS TO FORM AND LEGALITY: Title: Municipal Court Services Director ATTEST: j5� By: ��"` Name: Taylor Paris Title: Assistant City Attorney By. J ette S.Goodall(Feb 24,2022 13 Name: Jannette Goodall Ao�40R��a CONTRACT AUTHORIZATION: Title: City Secretary pl° ...°°r�!►ad M&C: N/A ,cy'fI. °�9�d VENDOR: �v0 °�� P ° d In 0000000°°°° p� MasterWord Services, c 00000 da By: Name: udmila Golovine Title: Chief Executive Officer and President OFFICIAL RECORD CITY SECRETARY Date: 02 / 22 / 2022 FT. WORTH, TX Doc ID: 01f477b260e65ee6643d803768387233cfd5464c U V O r � O O O LO N m w x m x x o o O v C v C E o_ E n N N t v t v s v a 0 f— v C L v C L v C y 00 U m U N m U N t0 U W U U U 00 � Q U O_ O_ O_ Q Q Q m O 00 a U (7 a+ � O CO Z M c O MLO a+ � o M > > CD 0 S 2 f0 N 0 N U N � E ~ E O U � Q c-i E > 7 0 N i E O S S 0 C N N = 'C c� C G 4 4 " Q 0 Ln w 0 00 0 00 0 0 0 m w zT O 0 w zT N w r, w Ln ci Ln ci Ln F, Ln w N m ci w 0 m " Ln m Ln m 00 06 r� 06 r� 06 m 00 4 r,i m r,i m oo L6 of of r� of Z) w N Ol Ol Ol Ol Ol 00 Ol N O Ln N w F, N r-I r-I Ol 0 l0 ci 00 ci 00 ci 00 N 00 w w O r, N m w ci Ln O Ol E cri m ri ri ri ri ri ri ri m Q c I N N N Ol U Ln 00 Ln 00 Ln 00 Ln 00 Ln m N 00 00 w w Ln ci Ol N .— 00 Ln I, Ln I, Ln I, Ln I, r� O r� Ln r� O Ln r� Ln 00 a m Ln of Ln of Ln of Ln of ci m Ln ci o ci oo w 00 m o0 T 00 T 00 T 00 T -4 F, Ln m 0 w w w �„� ci ci ci ci ci ci ci rl C Ln ci r, w ci w ci w Ln w ci v -:I- -:I- v 0 w w w w m ci I, r, ci N c-I ci ci ci 0 ci m N N m m a o = = 00 = v -:I- C: 00m �o = t c 0 v t 0 • 7� O N o = v T 3 o o v i _ _ a, o _ N N ,w O_ fcc0 N f0 V U G c • • qU GU w f0 'O O t C N N N N 7 7 N al ~ a+ .c .c al N W bD bD p u c U N v N N N • N .'^ '^ C C O C ++ v LU f0 f0 a) GU GU O N al O_ O_ 0 N N C C (D m m` H H U U a a > " t t v u u _0 c c t t + + t bD N N N N m m O O O + v v u u c u m m -0 -0 -0 -0 -0 t t v Q Q v v o v v v v v a a — > E E E w c c c c c m m O O O v v Q Q co U) � � � � v v v v v c c O O O O a, a, a, a, a, >, >, a, 00 U U U U v v a`i a`i a`i >— .>— .>— .>— .>— a, 0 o o o vO vO w w w w w u u u u u U U E E Ti c c c c c o 0 0 0 0 o o o o o O o v v v v a0 a0 a0 a0 a0 c c c c c E E v i J J J J J J J J llu U U U U U U U U Exhibit B OMastefflord(9 Connecting People Across Language And Culture(" GENERAL SERVICES ADMINISTRATION FEDERAL SUPPLY SCHEDULE Authorized Federal Supply Schedule Price List Schedule CONTRACTPERIOD: Contract 47QRAA18DOODB July 30,2018 th ro u gh J u ly 29,2023 MAS SCHEDULE: CONTRACT ADMINI STRATI ON: Consolidated Schedule MasterWord Services,Inc. Attn:Cheryl Gardner LARGE CATEGORY: 303 Stafford St. Professional Services Houston,TX77079 SUBCATEGORY: Tel.281.589.0810 Language Services Toll Free 1.866.716.4999 (U.S. Only) Fax:281.589.1104 SPECIAL ITEM NUMBERS(SINS): gov@masterword.com 541930-Translation and Interpretation Services www.masterword.com/industries/government 611630-LinguisticTraining and Education OLM-Order-Level Materials(OLMs) BUSINESS SIZE: OtherThan Small Business PRODUCT SERVICE CODE: R608 BUSI NESS TYPE: For-Profit I Women Owned Business On-line access to contract ordering information, terms and conditions,up-to-date pricing,and the option to create an electronic delivery order are availablethrough GSA Advantage!T"" a menu-driven database system.The Internet address for GSA Advantage!TM is http://www.CSAAdvantage.gov Formore information on orderingfrom Federal Acquisition Schedulesclick onthe FAS Schedules button at http-//www.f-,,;-g,;a-gov Doc ID:01f477b26Oe65ee6643d803768387233cfd5464c Table of Contents Information for Ordering About MasterWord Service Offerings, Terms and Activities Brief History of the Company Pricing Information Page:3-4 Page:5 541930-Translation and Interpretation Services Our Commitment to Quality Page:7-19 Page:6 611630-Linguistic Training and Education Page:20-21 OLM -Order-Level Materials(OLMs) Page:22 IRMasterWord' 2 Doc ID:01f477b260e65ee6643d803768387233cfd5464c Information for Ordering Activities la.Table of awarded special item number(s)(SINS) 7. Quantity discounts: with cross-reference to page number(s): 1.0%for orders equal to or exceeding$250,000 1.5%for orders equal to or exceeding$500,000 SIN Description Page# 541930 Translation and Interpretation 7-19 8. Prompt payment terms: 1%,Net 15 Days Services 611630 Linguistic Training and Education 20-21 9a.Government purchase cards up to the micro- OLM Order Level Materials 22 purchase threshold:Accepted 1b. Identification of the lowest priced model number and lowest unit pricefor that model for each special 9b. Government purchase cards above the micro- item number awarded in the contract: purchase threshold: Accepted SIN Description Price TranslationservicesforSpanish $0.1627 10. Foreign items(list items by country of origin): 541930 (Latin American)and Russian perword None Language Proficiency Assessmentfor Amharic,Arabic, 11a. Time of Delivery:Specified at the Task Order Bengali,Burmese,Chinese Level Cantonese,Chinese Mandarin, Dori,Dutch,Farsi,French, German,Greek,Gujarati, $75.57 11b. Expedited Delivery:Expedited delivery is 611630 Haitian Creole,Hindi,Italian, per test ava i la ble for se lect se rvices.Conta ct Contra ctor Japanese,Khmer,Kinyarwanda, Korean,Malayalam,Nepali, Polish,Portuguese Brazilian, 11c. Overnight and 2-day delivery:Overnight and 2- Punjabi,Rohingya,Romanian,Russian,Spanish,Swahili,Thai, day del ive ry is available for select se rvices.Conta ct Turkish,Urdu,Vietnamese Contractor 2. Maximum order limit: $1,000,000 11d. Urgent requirements:Contact Contractor 3. Minimum order limit:$100 12. F.O.B Points(s): Destination 4. Geographic coverage(delivery area): 13a. Ordering address(es): MasterWord Services,Inc. SIN Scope 303 Stafford St. 541930 In-person services-Domestic Houston, TX 77079 Remote services-Worldwide 611630 In-person services-Domestic Remote services-Worldwide 13b. Ordering procedures:For supplies and services, the ordering procedures, information on Blanket 5. Point(s)of production: Houston, TX Purchase Agreements(BPA's),and a sample BPA can be found at the GSA/FSS Schedule homepage 6. Discount from list prices or statement of net price: (fss.gsa.gov/schedules). Prices shown herein are net-discounts have been deducted MasterWord° 3 Doc ID:01f477b260e65ee6643d803768387233cfd5464c Information for Ordering Activities (Cont'd) 14. Payment address: 21. List of service and distribution points (if MasterWord Services,Inc. applicable): Not applicable 303 Stafford St. Houston,TX 77079 22. List of participating dealers(if applicable):Not applicable 15. Warranty provision:Contractor will deliver services consistent with industry standards of 23. Preventive maintenance(if applicable): Not practice and in a professional manner.Contractor applicable makes no representation,warranty or guarantee, express or implied, about its services.Contractorwill 24a. Special attributes such as environmental make best effort to provide technical and attributes(e.g.,recycled content, energy efficiency, professional resources when needed in the language and/or reduced pollutants): Not applicable needed, but does not warrantthe availability of any specific individual employee,agent,subcontractor or 24b. If applicable,indicate that Section 508 representative or any specific solution or method in compliance information is available on Electronic and favor of other equitable solutions for all languages at Information Technology(EIT)supplies and services all times. and show where full detailscan be found (e.g. For the purpose of quality assurance,Contractor may contactor's website or other location.)The EIT record or monitor calls,perform random and/or standards can be found at:www.Section508.gov/.: scheduled spot checks,and perform other quality assurance and quality control procedures. Not applicable 16. Export packing charges,if applicable:Not 25. Data Universal Numbering System(DUNS) 933378242 applicable 17. Terms and conditions of Government purchase 26. Notification regarding registration in Central card acceptance(anythresholds above the micro- Contractor Registration(CCR)database: Registered purchase level): Contact Contractor 27. The Service Contract Act(SCA) is applicable to this contract and it includes an SCA applicable labor 18. Terms and conditions of rental, maintenance,and category. The prices for the identified SCA labor repair(if applicable): Not applicable category are based on the U.S. Department of Labor WD Numbers) identified in the SCA matrix. The prices 19. Terms and conditions of installation (if offered are based on the preponderance of where work applicable):Not applicable is performed and should the contractor perform in an area with lower SCA rates, resulting in lowerwages 20. Terms and conditions of repair parts indicating being paid,the task order prices will be discounted date of parts price lists and any discounts from list accordingly. prices(if applicable):Not applicable SCAEligible SCA Equivalent Labor Category Code Title WD Number 20a. Terms and conditions for any other services(if 30110-Foreign applicable):Not applicable Translator Language Translator 1987 0989 Sign Language 30130-Interpreter 1988-0742 Interpreter (Sign Language) JNMasterWord° 4 Doc ID:01f477b260e65ee6643d803768387233cfd5464c About MasterWord BRIEF HISTORY OF THE COMPANY MasterWord Services,Inc.(MasterWord)was founded Committed to advancing the profession on the state in Houston, Texas in 1993. For over 25 years, and on the national level,MasterWord is actively MasterWord has been delivering targeted leading various Interpreter and Translator approaches to clients'language access needs,which professional organizations and is a corporate include quality control and extensive training member in others such as: standards,as well as ensuring compliance with all • American Translators Association(Member applicable regulatoryand client-specific number 213630) requirements. MasterWord'sglobal network of • National Council on Interpreting in Health Care professional and certified linguists provides the most • Metroplex Interpreter and Translator Association accurate interpreting,translation and training • International Medical Interpreters Association services encompassing various industries, subjects • The National Association of judiciary Interpreters and specialties. and Translators • Registryof Interpretersfor the Deaf MasterWord is a WBENC certified woman-owned business offering a full range of language support MasterWord is consistently ranked among the Top services,including translation and interpreting, Largest Language Service Providers in North America cultural training and consultancy,linguist and Worldwide by Common Sense Advisory,and has assessments,and language proficiency testing.We been recognized as one of the Top 100 Women work with over 300 clients on 4 different continents Owned Businesses in Texas and one of the Top 500 in over 250 languages and dialects.MasterWord's Women Owned Business in the United States by clients range from public and government dive rsitybusiness.com.Additionally, MasterWord has organizations to private corporations from a wide been recognized as a"Future 500"company. range of industries and disciplines,including educational agencies,healthcare systems, engineering firms,commercial,financial and banking institutions, legal firms,advertising and marketing service providers,and others. certified American 1N BEN C Translators Association WOMEN'S BUSINESS ENTERPRISE CORPORATE MEMBER MasterWord' 5 Doc ID:01f477b260e65ee6643d803768387233cfd5464c About MasterWord (Cont'd) OUR COMMITMENT TO QUALITY MasterWord is dedicated to providing consistent and sustainable customervalue and satisfaction in our services. This commitment isthe foundation of our company and is fully embedded in our mission and corevalues.We achieve this through a 5-Principle Strategy: PIONEERING PEACE OF MIND We are dedicated to meeting all , • / We create a trusted brand by standing explicit customer requirements, then behind our promises, and deliver go beyond to discover implicit customer satisfaction through consistent customer needs through and reliable professional services. transparency and partnership ' approach. We are committed to continual improvement and delivering unprecedented customer PRECISION value through exploring and implementing new more efficient processes and innovative solutions. We strive for on-time, accurate, defect-free and compliant services and deliverables through employing qualified talent and utilizing the PROFITABILITY V ` latest technology and proven processes. As a for-profit company, we understand that profitability of our services and , products demonstrates successful delivery PERFORMANCE of economic and customer value. As a socially responsible company, we aim to r ' enhance this value though creating We achieve efficacy and productivity through economic opportunities, providing cost- fully understanding the requirements of our effective solutions and giving back to our jobs and the systems that support us, and employees and community. recognizing how our jobs fit into the overall mission and strategy. Copyright ©201& MasterWord Services, Inc.All rights reserved. MasterWord is one of the few language service companies to have achieved ISO 9001.2015(formerly 9001:2008) certification for its quality management system,the international gold standard for quality management. Additionally, MasterWord is certified to compliance with ISO 13611.2014 Guidelines for Community Interpreting and ISO 17100.2015 Requirements for Translation Services.MasterWord stands for quality assurance.Audited yearly by an independent quality registrarto maintain this prestigious status,we continuously improve and innovate to eliminate any barriersto sustainable quality service. 150 1361 1:2 014 1S0 17100:2015 COMPLIANT COMPLIANT � *T LAaa a7 Leo IS09001 UKAS REGISTERED MANAGEMEW SYSTEMS Certificate NO. 739g RAMTEC RAMTEC crun�.w no.ivaa c.,ur.k wo,iixis MasterWord° 6 Doc ID:01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES:Written Translation and Related Services Description of Services: EDITING,LINE EDITING,PROOFREADINGAND REVISIONservices are TRANSLATION SERVICES include the translation of availablefor customers to check the accuracy of their3rd party written, electronic and multi-media material to and translated materials and,ifrequested, incorporate any required from English and native foreign languages.Materials changes.MasterWord has designed aTranslation Evaluation Form in include but are not limited to: business,legal, compliance with the Multidimensional Quality Metrics standards medical,technical documents, software,website (http://www.gt21.eu/mgm-definition/definition-2015-12-30.html)to measure an objective score of the translated document(s).Foryour localization for internet and intranet,video subtitling, peace of mind,a completed Translation Evaluation Form can be and captioning. Each specific translation project provided along with the edited translation. performed by MasterWord includes translation by an industry qualified professional translator experienced FORMATTING/DESKTOP PUBLISHING(DTP)services include the in translating similar documentation, editing bya layout,graphic design,and desktop publishing of written,electronic second qualified translator who reviews the source and m ulti-m edia m aterials.DTP services m ay include recreation, document and the translation to verify the accuracy, design ormodifcationof translated document/media layouts to m atch original document/media or conform to alternate customer completeness and readability of the final documents, requirem ents for docum ent/m edia layout. proofreading and a up to five(5)complementary Project Management hours per project/document PROJECTMANAGEMENTservices includefile analysis,file processing, package.Depending on a language combination, resource/vendor management,translation workflow management, MasterWord's translators have,at a minimum, a high status tracking and reporting,financial reporting,issue resolution, school degree(or equivalent)and 2 years of related and final product delivery.Project Managers ensure that each professional experience.MasterWord ensures that assigned project is completed according to customer specifications for quality,budget and turnaround. MasterWord's Project Managers each translated document conforms to customer have, at a minimum,an associate's degree and one(1)year of specifications.If no specific customer requirements related professional experience. Each translation project/document are provided, MasterWord follows industry accepted package includes up tofive(5)complementary hours of project practices for translation quality control management management.Any additional project management hours(if needed) in compliance with: are billed on a per hour basis. • Multidimensional Quality Metrics standards (http://www.gt21.eu/mqm-definition/definition- AUDIO TO TEXT TRANSCRIPTION services include transfer of an 2015(http://www.qt2l.eu/mqm-definition/definiti English ornativeforeignlanguage(s)audio recording into textformat ASTM F 2575 06-Standard guide for quality in thesamelanguage(s).Services are charged on an hourly basis.On • average one can assume that it will take one hour per 10-15 minutes assurance in translation of conversation to transcribe accurately.This may vary depending ■ ISO 10241 - International terminology standards - upon number of persons speaking,clarity of recording,and the Preparation and layout number of languages spoken. ■ ISO 15188-Project managementguidelines for terminology standardization TRANSLATIONAFFIDAVITis a document certifying completeness and ■ ISO 1087-1 -Terminologywork-vocabulary- accuracy of the translated text.The translated document(s)receive a Part 1 Theory and application statement ona company letterhead which includes:(a)a • ISO 9000-Qua I ity management certification that the translation,to the translator's best knowledge, is an accurate and complete representation of the source-language text,and(b)a translation company representative's signature notarized by a Notary Public. MasterWord' 7 Doc ID:01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES:Written Translation and Related Services (Cont'd) Service Rates: Base Period Source Language .i MMMMMM Spanish(Latin American),Russian TRANSLATION Word $0.1627 $0.1663 $0.1700 $0.1737 $0.1775 TO/FROM ENGLISH Albanian,Bosnian,Bulgarian,Catalan,Croatian, Czech,French,German,Greek,Italian, Macedonian,Montenegrin,Polish,Portuguese TRANSLATION Word $0.1914 $0.1956 $0.2000 $0.2044 $0.2088 (Brazilian),Portuguese(European),Romanian, TO/FROMENGLISH Serbian,Slovak,Slovenian,Spanish(European), Ukrainian Danish,Dutch,Estonian,Finnish,Hungarian,Irish, TRANSLATION Word $0.2393 $0.2446 $0.2499 $0.2554 $0.2611 Latvian,Lithuanian,Norwegian,Swedish TO/FROMENGLISH Afrikaans,Amharic,Arabic,Armenian,Azeri, Bengali,Burmese,Cambodian(Khmer),Chin (Hakha),Chinese Simplified,Chinese Traditional, Dori(Afghani),Farsi,Georgian,Gujarati,Hebrew, TRANSLATION Hindi,japanese,Kannada,Kazakh,Korean, TO/FROMENGLISH Word $0.2489 $0.2543 $0.2599 $0.2657 $0.2715 Malayalam,Nepali,Oromo, Pashto,Punjabi, Sindhi, Sinhalese,Somali,Swahili,Tagalog,Tamil, Thai,Turkish,Turkmen,Urdu,Uzbek,Vietnamese, Yoruba Afar,Akan,Batak,Bugis,Cebuano,Chamorro, Chuukese,Dhivehi,Dzongkha,Fijian,Haitian Creole,Hausa,Hiligaynon,Hmong,Igbo, Indonesian,Karen,Kikongo,Kikuyu,Kinyarwanda, Kirundi,Kosraean,Kunama(Eritrea),Kurdish,Lao, TRANSLATION Lingala,Lou,Luganda,Malagasy,Malay,Mandigo, TO/FROMENGLISH Word $0.2584 $0.2641 $0.2699 $0.2759 $0.2819 Marathi,Marshallese,Miem,Mongolian,Navajo, Ndebele,Northern Sotho,Quechua,Samoan, Shona,Soninke,Sudanese,Tajik,Telugu,Tetum, Tibetan,Tigrinya,Tshiluba,Tulu,Waray,Wolof, Xhosa,Yupik,Zulu EDITING,LINE EDITING, Spanish(Latin American),Russian PROOFREADING, Hour $50.38 $51.49 $52.62 $53.78 $54.96 REVISION TO/FROM ENGLISH Albanian,Bosnian,Bulgarian,Catalan,Croatian, EDITING,LINE Czech,(European)and Brazilian Portuguese, EDITING, French,German,Greek,Italian,Macedonian, PROOFREADING, Hour $55.42 $56.63 $57.88 $59.15 $60.46 Montenegrin,Polish,Romanian,Serbian,Slovak, REVISION TO/FROM Slovenian,Spanish(European),Ukrainian ENGLISH JNMasterWord° Doc ID: 01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES:Written Translation and Related Services (Cont'd) Service Rates(Cont'd): Base Period Source Language Afar,Afrikaans,Akan,Amharic,Arabi4 Armenian, Azeri,Batak,Bengali,Bugis,Burmese,Cambodian (Khmer),Cebuano,Chamorro,Chin(Hakha), Chinese Simplified,Chinese Traditional,Chuukese Danish,Dori(Afghani),Dhivehi,Dutch,Dzongkha, Estonian,Farsi,Fijian,Finnish,Georgian,Gujarati, Haitian Creole,Hausa,Hebrew,Hiligaynon,Hindi, Hmong,Hungarian,Igbo,Indonesian,Irish, Japanese,Kannada,Karen,Kazakh,Kikongo, EDITING,LINE Kikuyu,Kinyarwanda,Kirundi,Korean,Kosraean, EDITING, Kunama(Eritrea),Kurdish,Lao,Laotian,Latvian, PROOFREADING, Hour $70.53 $72.08 $73.67 $75.29 $76.94 Lingala,Lithuanian,Lou,Luganda,Malagasy, REVISION TO/FROM Malay,Malayalam,Mandigo,Marathi, ENGLISH Marshallese,Miem,Mongolian,Navajo,Ndebele, Nepali,Northern Sotho,Norwegian,Oromo, Pashto,Punjabi,Quechua,Samoan,Shona, Sindhi, Sinhalese,Somali,Soninke,Sudanese, Swahili,Swedish,Tagalog,Tajik,Tamil,Telugu, Tetum,Thai,Tibetan,Tigrinya,Tshiluba,Tulu, Turkish,Turkmen,Urdu,Uzbek,Vietnamese, Waray,Wolof,Xhosa,Yoruba,Yupik,Zulu FORMATTING/ All written languages DESKTOP Hour $47.86 $48.91 $49.99 $51.09 $52.21 PUBLISHING All written languages PROJECT Hour $47.86 $48.91 $49.99 $51.09 $52.21 MANAGEMENT All written languages TRANSLATION Page $23.93 $24.46 $24.99 $25.54 $26.11 AFFIDAVIT English,French,German,Greek,Italian,Polish, Portuguese(Brazilian),Portuguese(European), AUDIO TO TEXT Hour $50.38 $51.49 $52.62 $53.78 $54.96 Russian,Spanish(European),Spanish(Latin TRANSCRIPTION American) EDITING,LINE EDITING, All written languages PROOFREADING, Hour $70.53 $72.08 $73.67 $75.29 $76.94 REVISION TO/FROM ENGLISH JNMasterWord° Doc ID: 01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES:Written Translation and Related Services (Cont'd) Service Terms: The following terms and conditions apply to Written Translation and Related Services: ■ Rates: ■ Rush Fees: The translation perword rates include translation, Rush services are available at an additional 50% editing,proofreading(T/E/P)and up to five(5) charge.Rush fees are charged for services outside of complementary hours of project management per the standard turnaround times shown above. each request/document package.Any additional project managementhours in excess of five(5) Additional Productivity Discounts: complementary hours per request/document MasterWord offers additional discounts for T/E/P package are billed at an hourly rate. based on the Translation Memory(TM)usage. Translation Memory discounted rates apply to • Word Count: qualifying documents submitted in source editable The translation perword rates include translation, format(Microsoft Office formats and other editable editing, proofreading(T/E/P)and up to five(5) source formats) in languages compatible with complementary hours of project management per Translation Memory applications: each request/document package.Any additional project managementhours in excess of five(5) TM Match Type Discount complementary hours per request/document (applied to applicable er word rate) package are billed at an hourly rate. Exactmatch*and 65% repetition** • Standard Turnaround Time: Fuzzymatch*** 30% Standard turnaround time is defined as follows: Up to 1,500 words-one(1)business day * Exact match is defined as asegment which matches 100%a 1,501 to 2,500 words-two(2)business days 2,501 to 7,000-three(3)business days segment previously translated and already stored in translation 7,001 to 15,000 words-four(4)business days memory database. Repetition is defined as a segment which gets repeated in a For scope of work exceeding 15,000 words,add an document 2or more times. additional business day for each 1,500 words in *** Fuz;v match is defined as a segment which partly(99%to75%) excess of 15,000. matches a segment previously translated and already stored in translation memory database. MasterWord° 10 Doc ID:01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES: Spoken Language Interpretation Description of Services: IN-PERSON INTERPRETING COMMUNITY IN-PERSON INTERPRETING includes,but is not limited to,encounters in the healthcare/medical, services include conversion of family protective/social services,education,housing,and other community-based and social-based settings spo ken statements fromone Depending on a language combination,MosterWord's spoken language interpreters have,at a minim um,a languageto another language. high school degree(or equivalent)andtwo(2)years of related professional experience. Services are performed in persoesaren by performed or ed in ken L EGA L/COURTIN-PERSON INTERPRETING is performed during co urtproceedings,hearings,criminal or civil language interpreters investigations,and in other legal settings,requiring specialized knowledge of legal terminology and protocol.Legal/Courtin-Person Interpreting services are performed either by certified/licensed court experienced in a broad range of industry sectors including,but Interpretersorqualified court interpreters: Certified Courtlnteroreter:To be certified(or registered,licensed)as a court interpreter,interpreter not limited to,banking,business must meet the certification criteria setforthby each state and satisfactorily pass a//required services,consulting services, certification exams/tests.Certified court interpreter must be registered in the state court interpreter education,energy,engineering, registry,and must complete all continuing education/professional development requirements as environmental services,energy, mandatedbyeach state(where applicable).Court interpreter certifications maybe limitedto certain oil&gas,financial services, languagesin different states,thus certified court interpreter availabilityis contingent upon availability government,legal,healthcare, of certification options in each specific state. insurance,manufacturing Oualified court internreter.An Interpreter in the language combination where(a)certification does not marketing,social services,space, exiZ or(b)a certified interpreter is not available,butwho can demonstroteto thesatisfaction ofthe tech n o I ogy,to u ri sm and court the ability to interpret court proceedings from English to a designated language and from that entertainment. language into English. OVER-THE-PHO N E I NTERPRETI NG(0 PI)p rovides telephone CO N FERENCE I N-PERSO N I NTERPRETI NG services a re access to remote interpreters.Services are performed by provided duringconferences,meetingsand otherevents professional spoken language interpreters located in where attendees speak multiple languages,and include real- MasterWord's contact center or another remote location. time conversion of a speaker's message orally and in Depending on a language combination,MasterWord's another language to listeners who would not otherwise spoken language interpreters have,at a minimum,a high understand the speaker's language.Usually requires special school degree(orequivalent)and two(2)years of related audio equipmentto transmit interpreted speech to a larger professional experience.To reach ourtelephone numberof participants.Dependingona language interpreters,no specific equipment is required.Over-the- combination,MasterWord's conference interpreters have,at phone interpreting works from any modern touch-tone a minimum,a Bachelors degreeforcommon languages or phone. high school diploma(orequivalent)forlanguages of limited diffusion(LLD)and two(2)years of professional interpreting VIDEO-REMOTE INTERPRETING(VRI)providesvideo experience. telecommunication accessto spoken language interpreting services.Servicesare performed by professional spoken CONFERENCE TECHNICIAN SERVICES include set up, language interpreters located in MasterWord's contact testing,operation and dismantle of interpretation centeroranotherremote location.Depending on a equipmentand interpreterbooth(s)(if used).Thisservice is language combination,MasterWord's spoken language required forany conference interpreting that involves interpreters have,ata minimum,a high school degree(or interpretation equipment use.MasterWord's conference equivalent)and two(2)years of related professional technicians must have a minimum of high school diploma experience.VRI isa great alternative to in-person (orequivalent)and one(1)yearof related professional interpretingwhen an in-person interpreteris not experience. immediately available. JNMasterWord° 11 Doc ID:01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES: Spoken Language Interpretation(Cont'd) Service Rates: Base Period Source Language COMMUNITY IN- Consecutive Spanish(Latin American) PERSON General/ Hour $40.30 $41.19 $42.10 $43.02 $43.97 INTERPRETING(IPI)- Non-technical Texas Albanian,Amharic(Ethiopia),Arabic,Bengali, Bosnian,Bulgarian,Burmese,Chin,Chin (Hakha),Chinese Cantonese,Chinese Mandarin,Czech,Danish,Dori(Afghani), Dutch,Farsi(Persian),Finnish,French,French (Creole),German,Greek,Gujarati,Haitian Creole,Hebrew,Hindi,Hungarian,Igbo (Nigeria),Indonesian,Italian,japanese,Karen, COMMUNITY IN- Kazakh,Khmer(Cambodia),K'iche', PERSON Consecutive Kinyarwanda,Korean,Kurdish,Laotian,MaayINTERPRETING(IPI)- General/ Hour $48.32 $49.39 $50.47 $51.58 $52.72 Maay(Somalia),Malayalam,Mongolian, Texas Non-technical Nepali,Ogoni(Nigeria),Oromo(Ethiopia), Pashto,Polish,Portuguese(Angolan), Portuguese(Brazilian),Portuguese (European),Punjabi(India),Rohingya, Romanian,Rundi(Kirundi),Russian,Sindhi, Somali,Swahili,Tagalog,Tamil(Indian), Telugu,Thai,Tigrinya(Eritrean),Turkish,Urdu, Vietnamese,Yoruba(Nigeria) TECHNICAL IN- Consecutive Spanish(Latin American) PERSON Technical/Special Hour $75.57 $77.23 $78.93 $80.66 $82.44 INTERPRETING(IPI)- ized Texas Albanian,Amharic(Ethiopia),Arabic,Bengali, Bosnian,Bulgarian,Burmese,Chin,Chin (Hakha),Chinese Cantonese,Chinese Mandarin,Czech,Danish,Dori(Afghani), Dutch,Farsi(Persian),Finnish,French,French (Creole),German,Greek,Gujarati,Haitian Creole,Hebrew,Hindi,Hungarian,Igbo (Nigeria),Indonesian,Italian Japanese,Karen, TECHNICAL IN- Kazakh,Khmer(Cambodia),K'iche', Consecutive Kinyarwanda,Korean,Kurdish,Laotian,Maay PERSON INTERPRETING(IPI) Technical/Special Hour $85.64 $87.53 $89.45 $91.42 $93.43 - Maay(Somalia),Malayalam,Mongolian, Texas ized Nepali,Ogoni(Nigeria),Oromo(Ethiopia), Pashto,Polish,Portuguese(Angolan), Portuguese(Brazilian),Portuguese (European),Punjabi(India),Rohingya, Romanian,Rundi(Kirundi),Russian,Sindhi, Somali,Swahili,Tagalog,Tamil(Indian), Telugu,Thai,Tigrinya(Eritrean),Turkish,Urdu, Vietnamese,Yoruba(Nigeria) IN-PERSON Consecutive Spanish(Latin American) INTERPRETING(IPI)- other continental General& Hour $85.64 $87.53 $89.45 $91.42 $93.43 US Specialized JNMasterWord° Doc ID: 01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES: Spoken Language Interpretation(Cont'd) Service Rates(Cont'd): Base Period Source Language MMMMMM Albanian,Amharic(Ethiopia),Arabic,Bengali, Bosnian,Bulgarian,Burmese,Chin,Chin (Hakha),Chinese Cantonese,Chinese Mandarin,Czech,Danish,Dori(Afghani), Dutch,Farsi(Persian),Finnish,French,French (Creole),German,Greek,Gujarati,Haitian Creole,Hebrew,Hindi,Hungarian,Igbo (Nigeria),Indonesian,Italian,Japanese,Karen, IN-PERSON Kazakh,Khmer(Cambodia),K'iche', Consecutive Kinyarwanda,Korean,Kurdish,Laotian,MaayINthercontinen al General& Hour $104.92 $107.23 $109.58 $111.99 $114.46 Maay(Somalia),Malayalam,Mongolian, other continental Specialized Nepali,Ogoni(Nigeria),Oromo(Ethiopia), Pashto,Polish,Portuguese(Angolan), Portuguese(Brazilian),Portuguese (European),Punjabi(India),Rohingya, Romanian,Rundi(Kirundi),Russian,Sindhi, Somali,Swahili,Tagalog,Tamil(Indian), Telugu,Thai,Tigrinya(Eritrean),Turkish,Urdu, Vietnamese,Yoruba(Nigeria) Albanian,Amharic(Ethiopia),Arabic,Bengali, Bosnian,Bulgarian,Burmese,Chin,Chinese Cantonese,Chinese Mandarin,Croatian, Czech,Danish,Dori(Afghani),Dutch,Farsi (Persian),French,French(Creole),German, Greek,Gujarati,Haitian Creole,Hebrew,Hindi, Hungarian,Igbo(Nigeria),Indonesian,Italian, Japanese,Karen,Kazakh,Khmer(Cambodia), LEGAL/COURT IN- K'iche',Kinyarwanda,Korean,Kurdish, PERSON Consecutive Laotian,Lingala,Maay-Maay(Somalia), INTERPRETING- ConsecuLegal/Ctive Hour $80.17 $81.94 $83.74 $85.58 $87.46 Malayalam,Mandingo(Liberia),Marathi, Texas urt Mongolian,Nepali,Ogoni(Nigeria),Oromo (Ethiopia),Pashto,Polish,Portuguese (Brazilian),Portuguese(European),Punjabi (India),Rohingya,Romanian,Rundi(Kirundi), Russian,Serbian,Sindhi,Somali,Spanish, Swahili,Tagalog,Tamil(Indian),Telugu,Thai, Tigrinya(Eritrean),Turkish,Twi(Ghana),Urdu, Vietnamese,Yoruba(Nigeria) JNMasterWord° Doc ID: 01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES: Spoken Language Interpretation(Cont'd) Service Rates(Cont'd): Base Period Source Language Albanian,Amharic(Ethiopia),Arabic,Bengali, Bosnian,Bulgarian,Burmese,Chin,Chinese Cantonese,Chinese Mandarin,Croatian, Czech,Danish,Dori(Afghani),Dutch,Farsi (Persian),French,French(Creole),German, Greek,Gujarati,Haitian Creole,Hebrew,Hindi Hungarian,Igbo(Nigeria),Indonesian,Italian, Japanese,Karen,Kazakh,Khmer(Cambodia), LEGAL/COURTIN- K'iche',Kinyarwanda,Korean,Kurdish, PERSON Consecutive Laotian,Lingala,Maay-Maay(Somalia), INTERPRETING- Le al/Court Hour $99.27 $101.46 $103.69 $105.97 $108.30 Malayalam,Mandingo(Liberia),Marathi, other continental g Mongolian,Nepali,Ogoni(Nigeria),Oromo US (Ethiopia),Pashto,Polish,Portuguese (Brazilian),Portuguese(European),Punjabi (India),Rohingya,Romanian,Rundi(Kirundi), Russian,Serbian,Sindhi,Somali,Spanish, Swahili,Tagalog,Tamil(Indian),Telugu,Thai, Tigrinya(Eritrean),Turkish,Twi(Ghana),Urdu, Vietnamese,Yoruba(Nigeria) CONFERENCE IN- Simultaneous Spanish(Latin American) PERSON General& 8-Hr Day $1,019.04 $1,041.46 $1,064.37 $1,087.79 $1,111.72 INTERPRETING Specialized CONFERENCE IN- Simultaneous Portuguese Brazilian PERSON General& 8-Hr Day $1,222.80 $1,249.70 $1,277.20 $1,305.29 $1,334.01 INTERPRETING Specialized Dutch,French,German,Greek,Italian,Polish, CONFERENCE IN- Simultaneous Romanian,Russian PERSON General& 8-Hr Day $1,304.32 $1,333.02 $1,362.34 $1,392.32 $1,422.95 INTERPRETING Specialized Amharic,Arabic,Bengali,Burmese,Chinese Cantonese,Chinese Mandarin,Dori,Farsi, CONFERENCE IN- Simultaneous Gujarati,Haitian Creole,Hindi,Japonese, PERSON General& 8-Hr Day $1,508.08 $1,541.26 $1,575.17 $1,609.82 $1,645.24 Khmer,Kinyarwanda,Korean,Malayalam, INTERPRETING Specialized Nepali,Punjabi,Rohingya,Swahili,Thai, Turkish,Urdu,Vietnamese CONFERENCE English TECHNICIAN 8-Hr Day $554.16 $566.35 $578.81 $591.54 $604.55 SERVICES OVER-THE-PHONE Consecutive Spanish(Latin American) INTERPRETING(OPI) General/ Minute $1.00 $1.02 $1.04 $1.06 $1.09 Non-technical JNMasterWord° Doc ID: 01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES: Spoken Language Interpretation(Cont'd) Service Rates(Cont'd): Base Period Source Language Acholi,Afghani,Afrikaans,Akan,Akateco, Albanian, Amharic,Anuak Arabic,Armenian, Ashanti,Assyrian,Azeri, Bahasa(Malaysian), Bambara, Bashkir, Basque, Basso, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Cambodian, Cape Verde Creole, Carolinian, Catalan, Cebuano, Chaldean, Chamorro, Chao- Chow, Chin, Chin(Falam), Chin (Hakho), Chin (Lai),Chin(Mizo),Chin(Tedim), Chin (Zo,Zomi), Chin(Zophei), Chinese Cantonese, Chinese Mandarin, Choujo, Chuukese, Cotocoli(Tem), Croatian, Czech, Danish, Dori,Dinka, Dioulo, Dutch, Edo,Estonian, Ewe,Farsi, Finnish, Flemish, Foochow(Fuzhou), French, French Canadian, French Creole, Fukienese, Fulani, Fulde, Fuzhou, Go,Garre, Georgian, German, Greek Guarani, Gujarati, Hainanese, Haitian Creole, Hakka (Chinese), Harar,Hassanlyo, Hausa, Hebrew, Hindi, Hmong, Hokkien, Hungarian, Icelandic, Igbo,Ilocano, Ilonggo,Indonesian, Italian, Japanese, Jarai,Jiangsu, K'iche'(Quiche), Kannada, Karen, Karen(Pwo),Karenni(Kayah), Kazakh, Khmer, Kikongo, Kikuyu, Kinyamulenge, Kinyarwanda, Kirundi, Kitubo, Kizigua(Kizigula), Consecutive Korean, Kosraean, Krohn, Krio,Kunama, Kurdish, OVER-THE-PHONE General/ Minute $1.15 $1.17 $1.20 $1.23 $1.25 Kurdish (Bandini), Kurdish(Kurmanji),Kurdish INTERPRETING(OPI) Non-technical (Sorani),Kyrgyz,Lao, Laotian, Latvian, Lautu, Lingala, Lithuanian, Lorma, Luganda, Luo, Moay- Maay,Macedonian, Malay, Malayalam, Mom, Mandinko, Mara,Morathi,Marshallese, Motu, Mbay,Mende, Mien, Mina,Mixteco(Alto),Mixteco (Baja),Mongolian, Montenegrin, Mushunguli, Navajo, Nepali, Norwegian, Nuer, Ogoni(Nigeria), Oromifa, Oromo(Ethiopa), Pashto, PatoisUamaican), Pidgin(Cameroonian), Pidgin (Nigerian), Polish, Ponapean/Pohnpeian, Portuguese(Angolan), Portuguese(Brazilian), Portuguese(Creole), Portuguese (European), Pulaar, Punjabi, Q'anjob'al, Rohingya, Romanian, Rundi(Kirundi), Russian, Samoan, Senthang, Serbian, Shanghainese, Shona,Sichuan, Sicilian, Sindhi, Sinhalese, Slyin, Slovak,Slovene, Somali, Somali Bantu, Soninke, Soninke (Sarahuli), Soninke(Sarakhole), SoranF(Kurdish), Sousou, Swahili, Swedish, Sylheti, Tagalog(Filipino), Taiwanese, Taft, Tamil, Telugu, Teochew, Thai, Tibetan, Tigrinya, Toisanese, Tongan, Task, Trukese/Chuukese, Turkish, Twi, Ukrainian, Urdu, Uzbek Vietnamese, Visayan, Wolof,Xhosa, Yiddish, Yoruba,Yup'ik Zulu JNMasterWord° Doc ID: 01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES: Spoken Language Interpretation(Cont'd) Service Rates(Cont'd): Base Period MMM Source Language . MM morf—TIUMM mmmm VIDEO REMOTE Consecutive Spanish(Latin American) INTERPRETING(VRI) General/ Minute $2.27 $2.32 $2.37 $2.42 $2.47 Non-technical Albanian,Amharic(Ethiopia),Arabic, Bengali, Bosnian, Bulgarian,Burmese, Czech,Chin (Hakha), Chin, Chinese Cantonese, Chinese Mandarin, Czech,Danish, Dori(Afghani), Dutch, Farsi(Persian), French(Creole), French, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Igbo(Nigeria), Indonesian, Italian,Japanese, Karen, Consecutive Kazakh, Khmer(Cambodia),Kinyorwando, VIDEO REMOTE General/ Minute $2.27 $2.32 $2.37 $2.42 $2.47 Korean, Kurdish, Laotian, Mooy-Macy INTERPRETING(VRI) Non-technical (Somalia), Malayalam, Nepali, Oromo (Ethiopia), Pashto, Polish, Portuguese (Angolan), Portuguese Brazilian,Punjabi (India), Rohingya,Romanian,Rundi (Kirundi), Russian, Sindhi, Somali, Spanish, Swahili, Tagalog, Tomil(Indion), Telugu, Thai, Tigrinya(Eritrean), Turkish, Urdu, Vietnamese, Yoruba(Nigeria) JNMa$terWord® 16 Doc ID: 01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES: Spoken Language Interpretation(Cont'd) Service Terms: The following terms and conditions apply to Spoken Language Interpretation: • Service Scheduling and Advance Notice: • Minimums: COMMUNITY IN-PERSON INTERPRETING (IPI), For COMMUNITY IN-PERSON INTERPRETING(IPI) TECHNICAL IN-PERSON INTERPRETING (IPI), IN- (spoken languages),TECHNICAL IN-PERSON PERSON INTERPRETING (IPI), LEGAL/COURT IN- INTERPRETING(IPI)(spoken languages),IN-PERSON PERSON INTERPRETING (Texas):Scheduled with at INTERPRETING (IPI)(spoken languages), least24-hour advance notice with services provided LEGAL/COURT IN-PERSON INTERPRETING(spoken between 8 a.m. and 5 p.m. on business days. languages):Two(2)hour minimum per interpreter Rush/emergency fee of additional 75%will apply for requested,except for:(a)services performed in services requested with less than 24-hour notice. Metropolitan New York and Northern New jersey After hour/weekend/holiday fee of additional 50%will (three(3)hour minimum), and(b)services performed apply for services provided between 5 p.m. and 8 in California (four(4)hour minimum). Services a.m.,weekends or federal holidays. performed beyond the minimum are billed in one- quarter(1/4)hour increments thereafter. CONFERENCE IN-PERSON INTERPRETING: Unscheduled services are not available for this For VIDEO REMOTE INTERPRETING (VRI):Thirty(30) service line.Conference In-Person Interpreting minute minimum per VRI call for spoken languages. services MUST be scheduled with at least5 business day notice with services provided between 8 a.m.and For any interpreting assignment lasting four (4)or 5 p.m. on business days.After hour/weekend/holiday more hours,a minimum of two (2)interpreters are fee of additional 50%will apply for services provided required per language pair. between 5 p.m. and 8 a.m.,weekends or federal holidays.A minimum of two (2)interpreters are Equipment: required per language pair per day. The hourly rates do not include interpretation equipment fees.Equipment rental is available as an VIDEO REMOTE INTERPRETING(spoken languages): open market item upon request. Equipment rental Spanish,Vietnamese,Chinese Mandarin and Arabic rates are based on need, location and duration. VRI services are scheduled with at least4-hour notice. All other languages require a 24-hour notice. Additional Fees_ Where Applicable: Additional fees,where applicable,will be determined at the task order level.Additional fees may include, without limitation, parking, mileage,travel expenses. IMMasterWord° 17 Doc ID:01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES: Deaf/Hard-of-Hearing Interpretation Services Description of Services: AMERICAN SIGN LANGUAGE IN-PERSON AMERICAN SIGN LANGUAGE VIDEO-REMOTE INTERPRETING includes facilitation of spoken and INTERPRETING(VRI)provides video sign language(ASL)communication in a variety of telecommunication access to sign language settings,either simultaneously or consecutively, interpreting services.Services are performed by sign between consumers who are Deaf/Hard of Hearing language interpreterswho are nationally certified by and hearing individuals. Services performed by sign the Registry of Interpreters for the Deaf(RID)or state language interpreterswho are nationally certified by certified/licensed.Additionally, MasterWord's the Registry of Interpreters for the Deaf(RID)or state American Sign Language interpreters are required to certified/licensed.Additionally, MasterWord's have a minimum of two (2)years of professional American Sign Language interpreters are required to interpreting experience.Interpreters are located in have a minimum of two (2)years of professional MasterWord's contact center or another remote interpreting experience.Interpreters are placed on location.This remote interpretation service provides assignments that are most appropriate for their language access when a sign language interpreter is background, skills,and knowledge. not or cannot be physically available at a customer location. LEGAL/COURTAMERICAN SIGN LANGUAGE IN- PERSON INTERPRETING is performed during court proceedings,hearings,criminal or civil investigations, and in other legal settings, requiring specialized knowledge of legal terminology and protocol. A specialized RID certification(SC:L)or an equivalent state certification is required for an American Sign Language interpreter to perform interpreting services during legal/court encounters. IMMasterWord° 18 Doc ID:01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) SIN 541930 -TRANSLATION AND INTERPRETATION SERVICES: Deaf/Hard-of-Hearing Interpretation Services (Cont'd) Service Rates: Base Period Source Language AMERICANSIGN Consecutive American Sign Language LANGUAGE IN-PERSON General/ Hour $81.12 $82.90 $84.73 $86.59 $88.50 INTERPRETING-Texas Non-technical AMERICANSIGN Consecutive American Sign Language LANGUAGE IN-PERSON General/ Hour $88.21 $90.15 $92.14 $94.16 $96.23 INTERPRETING-other Non-technical continental US LEGAL/COURT American Sign Language AMERICANSIGN Consecutive Hour $100.76 $102.97 $105.24 $107.55 $109.92 LANGUAGE IN-PERSON Legal/Court INTERPRETING AMERICANSIGN Consecutive American Sign Language LANGUAGEVIDEO General/ Minute $2.77 $2.83 $2.89 $2.96 $3.02 REMOTE Non-technical INTERPRETING(VRI) Service Terms: The following terms and conditions apply to Deaf/Hard-of-Hearing Interpretation Services: ■ Service Scheduling and Advance Notice: ■ Minimums: AMERICAN SIGN LANGUAGE IN-PERSON For AMERICAN SIGN LANGUAGE IN-PERSON INTERPRETING, LEGAL/COURTAMERICAN SIGN INTERPRETING, LEGAL/COURT AMERICAN SIGN LANGUAGE IN-PERSON INTERPRETING:scheduled LANGUAGE IN-PERSON INTERPRETING:Two (2)hour with at least48-hour advance notice with services minimum plus 1 (one)hour administrative fee per provided between 8 a.m.and 5 p.m. on business interpreter requested,except for services performed days. Rush/emergency fee of additional 75%will in MD,Washington DC,VA, NY, NJ,CA,WA, MA,VT, apply for services requested with less than 48-hour CT,PA, RI, ME where three(3)hour minimum and notice.After hour/weekend/holiday fee of additional one(1)hour administrative fee applies per 50%will apply for services provided between 5 p.m. interpreter requested.Services performed beyond and 8 a.m., weekends or federal holidays. the minimum are billed in one-quarter(1/4)hour increments thereafter. VIDEO REMOTE INTERPRETING(American Sign Language):Scheduled with at least24-hour notice. For VIDEO REMOTE INTERPRETING (VRI):Thirty(30) minute minimum per VRI call for American Sign ■ Additional Fees_ WhereAnnlicable: Language. Additional fees,where applicable,will be determined at the task order level.Additional fees may include, For any interpreting assignment lasting four (4)or without limitation,parking, mileage,travel expenses. more hours,a minimum of two (2)interpreters are required. iffMasterWord° is Doc ID: 01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) 611630 - LINGUISTIC TRAINING AND EDUCATION Description of Services: LANGUAGE PROFICIENCYASSESSMENT INTENSIVE MEDICAL INTERPRETERTRAINING consistsof 40 testsa candidate/individuaI's ability to hours of training and is a self-paced online course.This package is communicate in a particular language in designed to prepare participants for interpreting in the healthcare four skill areas:listening,reading, settings.It uses the latest interactive techniques,and provides an grammar and oral expression.This opportunity to learn and practice the most effective models for the comprehensive assessment measures interpreting process,advanced ethical decision making, memory proficiency as defined by the Interagency and note taking, medical terminology,cross-cultural interpreting, Language RounclTable (ILR)Skill Level and navigation of the US health care system. Descriptions.Administered and proctored online (listening,reading and grammar This program is non-language specific and is open to all bilingual modules)and by phone (oral expression candidates who meetthe prerequisites.Each unit has been module). designed by a team of qualified and experienced interpreter trainers specialized in the skills and knowledge taught in that unit INTERPRETER SKILLS ASSESSMENT tests and all content is presented in English. a candidate/individuals' ability to meet the standards to be qualified as an This training has been pre-approved as PINRA for 4.0 RID CEUs and interpreter with sufficient skills and 4.0 BEI M./I. CEUs(.7 Ethics).This program meets the pre- understanding of professional code of certification requirement for healthcare interpreters,it is nationally conduct, recommended for individuals accredited for 40.00 instructional hours byCCHI. who will facilitate communication between two or more parties. Prerequisites: Administered and proctored online and • At least18 years-old by phone (oral exam module). • A minimum of a high school diploma or equivalent • Must demonstrate proficiency in English and another language by one of the following: 0 5 years of verified professional experience in the language-related services,or o Highschool diploma,degree or equivalent from a country where the language is spoken,or o A validated third-party language assessment. IMMasterWord° 20 Doc ID:01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) 611630 - LINGUISTIC TRAINING AND EDUCATION Service Rates: Base Period Source Language .;- _� IMMMMMM Amharic,Arabic,Bengali,Burmese, Chinese Cantonese,Chinese Mandarin, Dori,Dutch,Farsi,French,German, Greek,Gujarati,Haitian Creole,Hindi, LANGUAGE PROFICIENCY Italian,japanese,Khmer,Kinyarwanda, ASSESSMENT Per Test $75.57 $77.23 $78.93 $80.66 $82.44 Korean,Malayalam,Nepali,Polish, Portuguese Brazilian,Punjabi,Rohingya, Romanian,Russian,Spanish,Swahili, Thai,Turkish,Urdu,Vietnamese Amharic,Arabic,Bengali,Burmese, Chinese Cantonese,Chinese Mandarin, Dori,Dutch,Farsi,French,German, Greek,Gujarati,Haitian Creole,Hindi, INTERPRETER SKILLS Italian,japanese,Khmer,Kinyarwanda, ASSESSMENT Per Test $105.79 $108.12 $110.50 $112.93 $115.42 Korean,Malayalam,Nepali,Polish, Portuguese Brazilian,Punjabi,Rohingya, Romanian,Russian,Spanish,Swahili, Thai,Turkish,Urdu,Vietnamese Languageneutral INTENSIVE MEDICAL Per Person $448.87 $458.74 $468.83 $479.15 $489.69 INTERPRETER TRAINING JNMasterWord° Doc ID: 01f477b260e65ee6643d803768387233cfd5464c Service Offerings, Terms and Pricing Information (Cont'd) OLM- ORDER LEVEL MATERIALS Description of Services: ORDER LEVEL MATERIALS(OLMs) are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA.OLM pricing is not established at the Schedule contract or BPA level,but at the order level.Since OLMs are identified and acquired at the order level,the ordering contracting officer(OCO) is responsible for making a fair and reasonable price determination for all OLMs. MasterWord Services,Inc. 303 Stafford Street,Houston,TX 77079 1-866-7164999(U.S.Toll-Free) 281-589-0810(TEL) 1 281-589-1107(FAX) gov@masterword.com I www.masterwo"rp): 01f477b260e65ee6643d803768387233cfd5464c Exhibit C CONFLICT OF INTEREST QUESTIONNAIRE FORM CIO For vendor doing business with local governmental entity This questionnaire reflects changes made to the law by H.B. 23, 84th Leg., Regular Session. OFFICE USE ONLY This questionnaire is being filed in accordance with Chapter 176, Local Government Code, by a vendor who Date Received has a business relationship as defined by Section 176.001(1-a) with a local governmental entity and the vendor meets requirements under Section 176.006(a). By law this questionnaire must be filed with the records administrator of the local governmental entity not later than the 7th business day after the date the vendor becomes aware of facts that require the statement to be filed. See Section 176.006(a-1), Local Government Code. A vendor commits an offense if the vendor knowingly violates Section 176.006, Local Government Code.An offense under this section is a misdemeanor. jJ Name of vendor who has a business relationship with local governmental entity. MasterWord Services, Inc. 2 Check this box if you are filing an update to a previously filed questionnaire.(The law requires that you file an updated completed questionnaire with the appropriate filing authority not later than the 7th business day after the date on which you became aware that the originally filed questionnaire was incomplete or inaccurate.) 3 Name of local government officer about whom the information is being disclosed. Not Applicable Name of Officer 4j Describe each employment or other business relationship with the local government officer, or a family member of the officer,as described by Section 176.003(a)(2)(A). Also describe any family relationship with the local government officer. Complete subparts A and B for each employment or business relationship described. Attach additional pages to this Form CIO as necessary. A. Is the local government officer or a family member of the officer receiving or likely to receive taxable income, other than investment income, from the vendor? Yes Fx I No B. Is the vendor receiving or likely to receive taxable income,other than investment income,from or at the direction of the local government officer or a family member of the officer AND the taxable income is not received from the local governmental entity? Yes Fx I No JJ Describe each employment or business relationship that the vendor named in Section 1 maintains with a corporation or other business entity with respect to which the local government officer serves as an officer or director, or holds an ownership interest of one percent or more. Not Applicable s ❑ Check this box if the vendor has given the local government officer or a family member of the officer one or more gifts as described in Section 176.003(a)(2)(B), excluding gifts described in Section 176.003(a-1). 7 02 /22 / 2022 Sigma v id' doing business with the governmental entity Date Form provided by Texas Ethics Commission www.ethics.state.tx.us Revised 1/1/2021 Doc ID: 01f477b260e65ee6643d803768387233cfd5464c CONFLICT OF INTEREST QUESTIONNAIRE For vendor doing business with local governmental entity Acomplete copy of Chapter 176 of the Local Government Code maybe found at http://www.statutes.legis.state.tx.us/ Docs/LG/htm/LG.176.htm. For easy reference, below are some of the sections cited on this form. Local Government Code§176.0010-a):"Business relationship"means a connection between two or more parties based on commercial activity of one of the parties. The term does not include a connection based on: (A) a transaction that is subject to rate or fee regulation by a federal, state, or local governmental entity or an agency of a federal, state, or local governmental entity; (B) a transaction conducted at a price and subject to terms available to the public; or (C) a purchase or lease of goods or services from a person that is chartered by a state or federal agency and that is subject to regular examination by, and reporting to, that agency. Local Government Code§176.003(a)(2)(A)and(B): (a) A local government officer shall file a conflicts disclosure statement with respect to a vendor if: (2) the vendor: (A) has an employment or other business relationship with the local government officer or a family member of the officer that results in the officer or family member receiving taxable income, other than investment income, that exceeds $2,500 during the 12-month period preceding the date that the officer becomes aware that (i) a contract between the local governmental entity and vendor has been executed; or (ii) the local governmental entity is considering entering into a contract with the vendor; (B) has given to the local government officer or a family member of the officer one or more gifts that have an aggregate value of more than$100 in the 12-month period preceding the date the officer becomes aware that: (i) a contract between the local governmental entity and vendor has been executed; or (ii) the local governmental entity is considering entering into a contract with the vendor. Local Government Code§ 176.006(a)and (a-1) (a) A vendor shall file a completed conflict of interest questionnaire if the vendor has a business relationship with a local governmental entity and: (1) has an employment or other business relationship with a local government officer of that local governmental entity, or a family member of the officer,described by Section 176.003(a)(2)(A); (2) has given a local government officer of that local governmental entity, or a family member of the officer,one or more gifts with the aggregate value specified by Section 176.003(a)(2)(B),excluding any gift described by Section 176.003(a-1);or (3) has a family relationship with a local government officer of that local governmental entity. (a-1) The completed conflict of interest questionnaire must be filed with the appropriate records administrator not later than the seventh business day after the later of: (1) the date that the vendor: (A) begins discussions or negotiations to enter into a contract with the local governmental entity; or (B) submits to the local governmental entity an application,response to a request for proposals or bids, correspondence, or another writing related to a potential contract with the local governmental entity;or (2) the date the vendor becomes aware: (A) of an employment or other business relationship with a local government officer, or a family member of the officer,described by Subsection(a); (B) that the vendor has given one or more gifts described by Subsection (a);or (C) of a family relationship with a local government officer. Form provided by Texas Ethics Commission www.ethics.state.tx.us Revised 1/1/2021 Doc ID: 01f477b260e65ee6643d803768387233cfd5464c HELLOSIGN Audit Trail TITLE City of Fort Worth Contract FILE NAME COOP CSCO MasterW..., Inc REVISED.pdf DOCUMENT ID 01f477b260e65ee6643d803768387233cfd5464c AUDIT TRAIL DATE FORMAT MM / DID/YYYY STATUS Signed Document History 0 02/22/2022 Sent for signature to Ludmila Golovine SENT 20:52:39 UTC (mgolovine@masterword.com)from contracts@masterword.com IP: 99.6.30.88 02/22/2022 Viewed by Ludmila Golovine (mgolovine@masterword.com) VIEWED 23:21:06 UTC IP: 24.43.194.84 02/22/2022 Signed by Ludmila Golovine (mgolovine@masterword.com) SIGNED 23:21:19 UTC IP: 24.43.194.84 C✓ 02/22/2022 The document has been completed. COMPLETED 23:21:19 UTC Powered by OHELLOSIGN