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Home My WebLink AboutContract 53499-R4A6CITY SECRETARY CONTRACT NO. 53499-R4A6 RENEWAL 4, AMENDMENT 6 TO CITY SECRETARY CONTRACT NO. 53499 This Renewal and Amendment is executed by and between the City of Fort Worth (hereafter "City") and Benevate, Inc. (hereafter "Vendor"). City and Vendor are each individually referred to herein as a "Party" and collectively as the "Parties." WHEREAS, the Parties entered into City of Fort Worth City Secretary Contract No. 53499 (the "Contract") on February 4, 2020; WHEREAS, the Contract was executed for Vendor to provide the City with software for the enrollment, qualification, administration and reporting for five (5) programs. WHEREAS, the Parties have since added fourteen (14) additional programs as referenced in Exhibit A; WHEREAS, the third renewal term of the Contract expired on February 4, 2024 and the Parties continued operating under the same terms and conditions and intended to renew the Contract; WHEREAS, the Contract allows for renewals so long as the Parties agree to renew the Contract; and WHEREAS, the City and Vendor now wish to memorialize their agreement to renew the term of the Contract for continued services pursuant to the original Contract for an additional year, specifically from February 5, 2024, to February 4, 2025, and add the Additional Services as contemplated herein. NOW, THEREFORE, City and Vendor acting herein by and through their duly authorized representatives, enter into the following agreement to renew the contract with the following additional terms: I. Term. The term of the Contract is hereby renewed for an additional one (1) year and will expire February 4, 2025, unless terminated earlier in accordance with the Contract. 2. The Disaster Recovery Portal (DR Portal) is hereby added to the services under the Agreement and include the implementation of one (1) program and fifteen (15) users for a total cost of $43,500.00, the details of which are as follows: a. Additional users may be added to the DR Portal for $2,700.00 per user during the term of this Renewal 4. Charges will be prorated based on the annual rate. b. Any new programs to be added will be charged at the Vendor's then -current rates. OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX 3. For this Renewal Term 4, all users in the City's CORE portal (223) will be invoiced annually at a rate of $1,500.00. a. Additional users may be added to the CORE portal for $1,500.00 per user during the term of this Renewal 4. Charges will be prorated based on the annual rate. b. Any new programs to be added will be charged at the Vendor's then -current rates. 4. In all other respects, the Contract is affirmed and ratified and, except as expressly modified herein, all terms and conditions of the Contract shall remain in full force and effect. ACCEPTED AND AGREED: CITY OF FORT WORTH: By: Name: Fernando Costa Title: Assistant City Manager Date: Feb 14, 2024 APPROVAL RECOMMENDED: BY4- Name: Victor Turner Title: Neighborhood Services Director CONTRACT COMPLIANCE MANAGER: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: Name: Title: Terrance Jones Neighborhood Services Manager APPROVED AS TO FORM AND LEGALITY: o4q� ATTEST: �oo pVo °io QoQa�.mG�% °ao «� By( ...... 5a4`� A Name: Jessika J. Williams By: Title: Assistant City Attorney Name: Jannette Goodall Title: City Secretary CONTRACT AUTHORIZATION: M&C: 22-0115 OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX VENDOR: Benevate By: � �" Name: Jason Rusnak Title: President Date: Feb 13, 2024 AMENDED EXHIBIT A Services Statement of Work 1. SaaS Services Description. Company will provide Customer with hosted software for the enrollment, qualification, administration and reporting of the following portals/programs: CORE Portal (223) CORE Portal (223) License Count as of 2/4/2024: 100 Licenses are assigned as follows: Neighborhood Services: 50 licenses Community Action Partner Department: 50 licenses Programs Purchased and/or Contained in CORE Portal (223): (1) Lead Safe (Original Contract) (2) Priority Repair (Original Contract) (3) House Weatherization (Original Contract) (4) Healthy Homes 4 Heroes (Original Contract) (5) Apartment Weatherization (Original Contract) (6) NGP Grant (Invoice 1638) (7) CDBG (Invoice 1638) (8) ESG (Invoice 1638) (9) HOPWA (Invoice 1638) (10)Public Service Agencies (Invoice 1638) (11)HUD Notice of Funding Opportunities (NOFA) (Invoice 1638) (12)ERAP Subrecipients (Invoice 1638) (13) TBRA (HOPWA) (Invoice 1638) (14)Affordable Housing Development Program (Invoice 1638) (15)HOME-ARP NOFA (Invoice 1638) (16) PSH — NOFA (Invoice 10401) (17)Assets (Invoice 11185) (18)CDBG-CV (Invoice 11805) (19) Community Action Partners (CAP) (Invoice 12171) ERAP Portal (329) ERAP Portal (329) License Count as of 11/16/2023: 7 Administrator/3 Read -Only ERAP Portal (329) has been paid through November 15, 2029 (Invoice 11588) and includes the following: • Access to ERAP portal (329) for 7 Administrator Users/3 Read -Only Users • Hosting/Security in Microsoft FedRAMP Data Center • Data Storage, Backup, and Recovery • Technical Support (Monday — Friday: 8:00 a.m. to 8:00 p.m. EST) • Access to all Tenant, Landlord, and Vendor (e.g. utility) cases and documents • Access to the ERAP dashboard and Treasury reporting, including all required updates to Treasury reports • Access to Report Builder for ad hoc reporting ERAP Portal (329) transitioned to a maintenance portal 11/16/2023 and include the following changes: • Tenants and Landlords do not have ability to create new applications or edit existing cases ("Read Only" Access) • Tenants do not have the ability to submit Additional Funding Requests • New funding cannot be added/disbursed (Funding Tab has "Read Only" Access) • Approval functionality is disabled • Support provided by a general pool of CSMs - no assigned CSM DR Portal (TBD) (Renewal 4) DR Portal License Count as of 02/04/2024: 15 Programs Purchased for DR Portal: (1) Rehab (Renewal 4) 2. Company will make available to Customer all updates, and any documentation for such updates, to the Services. Company will ensure that (i) new features or enhancements to existing features are synchronized with the previous version, and (ii) updates will not degrade the performance, functionality, or operation of the Services. 3. Training Services. Company will conduct one (1) four (4) hour training session, which may be recorded by Customer. The purpose of the training sessions is to familiarize administrator personnel with the workflow and functionality of hosted software. 4. Technical Support. Company will provide Technical Support to Customer via electronic mail on weekdays during the hours of 8:00 am through 8:00 pm Eastern time, with the exclusion of Federal Holidays ("Support Hours"). Customer may initiate a helpdesk ticket during Support Hours by emailing support(&neiahborlvsoftware.com. Company will use commercially reasonable efforts to respond to all Helpdesk tickets within one (1) business day. Data Storage. Company agrees that any and all Customer data will be stored, processed, and maintained solely in data centers located in the United States. 6. Backup and Recovery of Customer Data. As a part of the Services, Company is responsible for maintaining a backup of Customer Data and for an orderly and timely recovery of such data in the event that the Services may be interrupted. Company shall maintain a contemporaneous backup of Customer Data that can be recovered within four (4) hours at any point in time. 7. Loss of Data. In the event of any act, error or omission, negligence, misconduct, or breach that compromises or is suspected to compromise the security, confidentiality, or integrity of Customer Data or the physical, technical, administrative, or organizational safeguards put in place by Company that relate to the protection of the security, confidentiality, or integrity of Customer Data, Company shall, as applicable: (i) notify Customer as soon as practicable but no later than twenty-four (24) hours of becoming aware of such occurrence; (ii) cooperate with Customer in investigating the occurrence, including making available all relevant records, logs, files, data reporting, and other materials required to comply with applicable law; and (iii) perform or take any other actions required to comply with applicable State law as a result of the occurrence. This section shall survive the termination of this Agreement.