HomeMy WebLinkAboutContract 45121-B26A CITY SECRETAW
CONTRACT NO. Z
APPENDIX B-26A
TEKsystems, INC.
CSC No. 45121
In accordance with the Professional Services Agreement entered into between
TEKsystems, Inc. ("Contractor") and the City of Fort Worth ("Client" or "City") effective
as of November 6, 2013 and approved by M&C C-26551 on November 5, 2013 (the
"Agreement"), this Appendix B-26A is incorporated into the Professional Services
Agreement and hereby reads as follows:
1. The term of this work order shall be extended to end when all services have
been completed under this work order as contemplated herein, but not later
than the end date set forth below.
2. This Work Order incorporates by reference all of the terms and conditions of
the Professional Services Agreement, specifically the services to be provided
under Section 1 of said agreement.
3. The services to be performed under this Work Order shall be as follows:
IT PC SUPPORT TECHNICIAN:
a. Load and verify correct operation of all application software packages and
operating systems used throughout the City's data network.
b. Provide training and technical assistance to users in a courteous, professional
manner.
c. Identify and resolve hardware, software, and operator problems.
d. Make minor repairs to Desktops, Laptops and/or Printers or replace any
Customer Serviceable Units (designated by the Original Equipment Manufacturer
customer replicable/repairable units or assemblies), or refer to services personnel
for repair or replacement.
e. Document work performed in the case management system.
f. Effectively manage and prioritize outstanding support issues.
g. Notify City management of potential problems and escalate issues as necessary.
h. Document processes and problem resolution.
i. Work as a resource on project implementation.
OFFICIAL RECORD
CITY SECRE'T'ARY
Appendix B-26A FT. WORTHv TX
TEKsystems,Inc.
Page 1 of 2
RECEIVED SEP 15 2014
j. Assist City staff with various aspects of information systems which can range
from adding printers, installing software, configuring MS Windows settings,
general troubleshooting and configuration of user settings within the MS
Windows environment.
k. Assess Department needs and recommend equipment and software to
purchase.
I. Recommend appropriate action to maintain current and up-to-date information
systems.
4. Personnel assigned to provide services under this Work Order:
Name: David Gartman
Start Date: September 4, 2014
End Date: September 3, 2015
Payment Terms:
Payment Rate: $39.95 per hour
AGREED AND ACCEPTED:
TEKsystems, Inc.
CITY OF FORT WORTH
�"k Signature
usa Alanis
Assistant City Manager
Date: 1J Name
APPROVED AS TO FORM AND �CllioT Nib ✓��
LEGALITY: Title
���ly
Date
Maleshia Farmer
Senior Assistant City Attorney
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