HomeMy WebLinkAboutContract 46505 City Secretary Contract No. 4(vsd s�
PROFESSIONAL SERVICES AGREEMENT
ANGELES WHITNEY
This PROFESSIONAL SERVICES AGREEMENT ("Agreement") is made and entered into
by and between the CITY OF FORT WORTH (the "City"), a home rule municipal corporation
organized under the laws of the State of Texas, acting by and through RUDY JACKSON, its duly
authorized Acting Assistant City Manager, and ANGELES WHITNEY ("Contractor"), a Texas Sole
Proprietorship and acting by and through ANGIE WHITNEY, its duly authorized Trainer Developer,
each individually referred to as a"party" and collectively referred to as the "parties."
CONTRACT DOCUMENTS:
The Contract documents shall include the following:
1. This Agreement for Professional Services
2. Exhibit A—Statement of Work
3. Exhibit B— Payment Schedule
4. Exhibit C—Milestone Acceptance Form
All Exhibits attached hereto are incorporated herein and made a part of this Agreement for all purposes.
In the event of any conflict between the documents,the terms and conditions of this Professional Services
Agreement shall control.
PE OF SERVICES.
1. SCO
Contractor hereby agrees to provide the City with professional services for the purpose of On-Site
Call Center Training Services. Attached hereto and incorporated for all purposes incident to this
Agreement is Exhibit "A," Statement of Work, more specifically describing the services to be
provided hereunder.
2. TERM.
This Agreement shall commence upon March 1,2015 ("Effective Date")and shall expire on February
29, 2016 unless terminated earlier in accordance with the provisions of this Agreement. The parties
may renew this Agreement for up to two additional one-year periods by signed written mutual
consent.
3. COMPENSATION.
The City shall pay Contractor an amount not to exceed fifteen thousand three hundred sixty dollars
S 15,360.00 in accordance with the provisions of this Agreement and the Payment Schedule attached
as Exhibit "B," which is incorporated for all purposes herein. Contractor shall not perform any
additional services for the City not specified by this Agreement unless the City requests and
approves in writing the additional costs for such services. The City shall not be liable for any
additional expenses of Contractor not specified by this Agreement unless the City first approves such
expenses in writing.
Professional Services Agreement,Angeles Whitney,Page I of 14 OFFICIAL RECORD
On-Site Call Center Training Services CITY SECRETARY
FTT, WORTH, TX
RECEIVED MAR 0 4 2015
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4. TERMINATION.
5.1.Written Notice.
The City or Contractor may terminate this Agreement at any time and for any reason by
providing the other party with 30 days written notice of termination.
5.2 Non-appropriation of Funds.
In the event no funds or insufficient funds are appropriated by the City in any fiscal period for
any payments due hereunder, City will notify Contractor of such occurrence and this Agreement
shall terminate on the last day of the fiscal period for which appropriations were received
without penalty or expense to the City of any kind whatsoever, except as to the portions of the
payments herein agreed upon for which funds shall have been appropriated.
5.3 Duties and Obligations of the Parties.
In the event that this Agreement is terminated prior to the Expiration Date, the City shall pay
Contractor for services actually rendered up to the effective date of termination and Contractor
shall continue to provide the City with services requested by the City and in accordance with
this Agreement up to the effective date of termination.
5.4 Breach
Subject to Section 29 herein, either party may terminate this Agreement for breach of duty,
obligation or warranty upon exhaustion of all remedies set forth in Section 29.
5. DISCLOSURE OF CONFLICTS AND CONFIDENTIAL INFORMATION.
Contractor hereby warrants to the City that Contractor has made full disclosure in writing of any
existing or potential conflicts of interest related to Contractor's services under this Agreement. In
the event that any conflicts of interest arise after the Effective Date of this Agreement, Contractor
hereby agrees immediately to make full disclosure to the City in writing. Contractor, for itself and
its officers, agents and employees, further agrees that it shall treat all information provided to it by
the City as confidential and shall not disclose any such information to a third party without the prior
written approval of the City. Contractor shall store and maintain City Information in a secure
manner and shall not allow unauthorized users to access, modify, delete or otherwise corrupt City
information in any way. Contractor shall notify the City immediately if the security or integrity of
any City information has been compromised or is believed to have been compromised.
6. RIvuT TO AUDIT.
Contractor agrees that the City shall, until the expiration of three(3)years after final payment under
this contract, have access to and the right to examine at reasonable times any directly pertinent
books, documents, papers and records of the Contractor involving transactions relating to this
Contract at no additional cost to the City. Contractor agrees that the City shall have access during
normal working hours to all necessary Contractor facilities and shall be provided adequate and
appropriate work space in order to conduct audits in compliance with the provisions of this section.
The City shall give Contractor reasonable advance notice of intended audits.
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Contractor further agrees to include in all its subcontractor agreements hereunder a provision to the
effect that the subcontractor agrees that the City shall, until expiration of three (3) years after final
payment of the subcontract, have access to and the right to examine at reasonable times any directly
pertinent books, documents, papers and records of such subcontractor involving transactions related
to the subcontract, and further that City shall have access during normal working hours to all
subcontractor facilities and shall be provided adequate and appropriate work space in order to conduct
audits in compliance with the provisions of this paragraph. City shall give subcontractor reasonable
notice of intended audits.
7. INDEPENDENT CONTRACTOR.
It is expressly understood and agreed that Contractor shall operate as an independent contractor as
to all rights and privileges granted herein, and not as agent, representative or employee of the City.
Subject to and in accordance with the conditions and provisions of this Agreement, Contractor shall
have the exclusive right to control the details of its operations and activities and be solely
responsible for the acts and omissions of its officers, agents, servants, employees, contractors and
subcontractors. Contractor acknowledges that the doctrine of respondeat superior shall not apply as
between the City, its officers, agents, servants and employees, and Contractor, its officers, agents,
employees, servants, contractors and subcontractors. Contractor further agrees that nothing herein
shall be construed as the creation of a partnership or joint enterprise between City and Contractor.
8. LIABILITYAND INDEMNIFICATION.
A. LIABILITY- CONTRACTOR SHALL BE LIABLE AND RESPONSIBLE FOR ANY AND
ALL PROPERTY LOSS, PROPERTY DAMAGE ANDIOR PERSONAL INJURY,
INCLUDING DEATH, TO ANY AND ALL PERSONS, OF ANY KIND OR CHARACTER,
WHETHER REAL OR ASSERTED, TO THE EXTENT CAUSED BY THE NEGLIGENT
ACT(S) OR OMISSION(S), MALFEASANCE OR INTENTIONAL MISCONDUCT OF
CONTRACTOR,ITS OFFICERS,AGENTS,SERVANTS OR EMPLOYEES.
B. GENERAL INDEMNIFICATION - CONTRACTOR HEREBY COVENANTS AND
AGREES TO INDEMNIFY, HOLD HARMLESS AND DEFEND THE CITY, ITS
OFFICERS, AGENTS, SERVANTS AND EMPLOYEES, FROM AND AGAINST ANY
AND ALL CLAIMS OR LAWSUITS OF ANY KIND OR CHARACTER, WHETHER REAL
OR ASSERTED, FOR EITHER PROPERTY DAMAGE OR LOSS (INCLUDING
ALLEGED DAMAGE OR LOSS TO CONTRACTOR'S BUSINESS AND ANY RESULTING
LOST PROFITS) ANDIOR PERSONAL INJURY, INCLUDING DEATH,
TO ANY AND ALL PERSONS, ARISING OUT OF OR IN CONNECTION WITH THIS
AGREEMENT, TO THE EXTENT CAUSED BY THE NEGLIGENT ACTS OR
OMISSIONS OR MALFEASANCE OF CONTRACTOR, ITS OFFICERS, AGENTS,
SERVANTS OR EMPLOYEES.
C. INTELLECTUAL PROPERTY INDEMNIFICATION— Contractor agrees to defend, settle,
or pay, at its own cost and expense, any claim or action against the City for infringement of
any patent, copyright, trade mark, trade secret, or similar property right arising from
City's use of the software and/or documentation in accordance with this Agreement, it
being understood that this agreement to defend, settle or pay shall not apply if the City
modifies or misuses the software and/or documentation. So long as Contractor bears the
cost and
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expense of payment for claims or actions against the City pursuant to this section,
Contractor shall have the right to conduct the defense of any such claim or action and all
negotiations for its settlement or compromise and to settle or compromise any such claim;
however, City shall have the right to fully participate in any and all such settlement,
negotiations, or lawsuit as necessary to protect the City's interest, and Cityagrees to
cooperate with Contractor in doing so. In the event City, for whatever reason, assumes the
responsibility for payment of costs and expenses for any claim or action brought against the
City for infringement arising under this Agreement, the City shall have the sole right to
conduct the defense of any such claim or action and all negotiations for its settlement or
compromise and to settle or compromise any such claim; however, Contractor shall fully
participate and cooperate with the City in defense of such claim or action. City agrees to
give Contractor timely written notice of any such claim or action, with copies of all papers
City may receive relating thereto. Notwithstanding the foregoing, the City's assumption of
payment of costs or expenses shall not eliminate Contractor's duty to indemnify the City
under this Agreement. If the software and/or documentation or any part thereof is held to
infringe and the use thereof is enjoined or restrained or, if as a result of a settlement or
compromise,such use is materially adversely restricted,Contractor shall,at its own expense
and as City's sole remedy, either: (a) procure for City the right to continue to use the
software and/or documentation; or (b) modify the software and/or documentation to make
it non-infringing, provided that such modification does not materially adversely affect
City's authorized use of the software and/or documentation; or (c) replace the software
and/or documentation with equally suitable, compatible, and functionally equivalent non-
infringing software and/or documentation at no additional charge to City; or (d) if none of
the foregoing alternatives is reasonably available to Contractor, terminate this agreement,
and refund all amounts paid to Contractor by the City, subsequent to which termination
City may seek any and all remedies available to City under law.
9. ASSIGNMENT AND SUBCONTRACTING.
Contractor shall not assign or subcontract any of its duties, obligations or rights under this Agreement
without the prior written consent of the City. If the City grants consent to an assignment, the assignee
shall execute a written agreement with the City and the Contractor under which the assignee agrees to
be bound by the duties and obligations of Contractor under this Agreement. The Contractor and
Assignee shall be jointly liable for all obligations under this Agreement prior to the assignment. If the
City grants consent to a subcontract, the subcontractor shall execute a written agreement with the
Contractor referencing this Agreement under which the subcontractor shall agree to be bound by the
duties and obligations of the Contractor under this Agreement as such duties and obligations may
apply. The Contractor shall provide the City with a fully executed copy of any such subcontract.
10. INSURANCE.
Contractor shall provide the City with certificate(s) of insurance documenting policies of the
following minimum coverage limits that are to be in effect prior to commencement of any work
pursuant to this Agreement:
10.1 Coverage and Limits
(a) Commercial General Liability
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$1,000,000 Each Occurrence
$2,000,000 Aggregate
(b) Automobile Liability
$1,000,000 Each accident on a combined single limit basis or
$250,000 Bodily injury per person
$500,000 Bodily injury per occurrence
$100,000 Property damage
Coverage shall be on any vehicle used by the Contractor, its employees, agents,
representatives in the course of the providing services under this Agreement. "Any vehicle"
shall be any vehicle owned,hired and non-owned
(c) Worker's Compensation
Statutory limits
Employer's liability
$100,000 Each accident/occurrence
$100,000 Disease-per each employee
$500,000 Disease-policy limit
This coverage may be written as follows:
Workers' Compensation and Employers' Liability coverage with limits consistent with
statutory benefits outlined in the Texas workers' Compensation Act (Art. 8308— 1.01 et
seq. Tex. Rev. Civ. Stat.) and minimum policy limits for Employers' Liability of
$100,000 each accident/occurrence, $500,000 bodily injury disease policy limit and
$100,000 per disease per employee
(d) Professional Liability (Errors &Omissions)
$1,000,000 Each Claim Limit
$1,000,000 Aggregate Limit
Professional Liability coverage may be provided through an endorsement to the
Commercial General Liability(CGL) policy, or a separate policy specific to Professional
E&O. Either is acceptable if coverage meets all other requirements. Coverage shall be
claims-made, and maintained for the duration of the contractual agreement and for two
(2) years following completion of services provided. An annual certificate of insurance
shall be submitted to the City to evidence coverage.
10.2 Certificates.
Certificates of Insurance evidencing that the Contractor has obtained all required insurance
shall be delivered to the City prior to Contractor proceeding with any work pursuant to this
Agreement. All policies except Workers' Compensation and Professional Liability shall be
endorsed to name the City as an additional insured thereon, as its interests may appear. All
policies shall contain a Waiver of Subrogation for the benefit of the City of Fort Worth. The
term City shall include its employees,officers,officials,agent, and volunteers in respect to the
contracted services. Any failure on the part of the City to request required insurance
documentation shall not constitute a waiver of the insurance requirement. A minimum of
thirty (30) days' notice of cancellation or reduction in limits of coverage shall be provided to
the City. Ten (10) days' notice shall be acceptable in the event of non-payment of premium.
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Such terms shall be endorsed onto Contractor's insurance policies.Notice shall be sent to the
Risk Manager, City of Fort Worth, 1000 Throckmorton, Fort Worth, Texas 76102.
11. COMPLIANCE WITH LAWS, ORDINANCES.RULES AND REGULATIONS.
Contractor agrees to comply with all applicable federal, state and local laws, ordinances, rules and
regulations. If the City notifies Contractor of any violation of such laws, ordinances, rules or
regulations, Contractor shall immediately desist from and correct the violation.
12. NON-DI SCRI 41NATION COVENANT.
Contractor, for itself, its personal representatives, assigns, subcontractors and successors in interest,
as part of the consideration herein, agrees that in the performance of Contractor's duties and
obligations hereunder, it shall not discriminate in the treatment or employment of any individual or
group of individuals on any basis prohibited by law including Chapter I7, Article III of the Code of
the City of Fort Worth. if any claim arises from an alleged violation of this non-discrimination
covenant by Contractor, its personal representatives, assigns, subcontractors or successors in interest,
Contractor agrees to assume such liability and to indemnify and defend the City and hold the City
harmless from such claim.
13. NOTICES.
Notices required pursuant to the provisions of this Agreement shall be conclusively determined to
have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or
representatives, (2) delivered by facsimile with electronic confirmation of the transmission, or (3)
received by the other party by United States Mail, registered, return receipt requested, addressed as
follows:
To The CITY: To CONTRACTOR:
City of Fort Worth Angeles Whitney
Attn: Brandon Bennett Attn: Angie Whitney
1000 Throckmorton Street PO Box 630414
Fort Worth, TX 76102-6311 Irving, TX 75063
Facsimile: (817)392-8654 Facsimile:
14. SOLICITATION OF EMPLOYEES.
Neither the City nor Contractor shall, during the term of this agreement and additionally for a period
of one year after its termination, solicit for employment or employ, whether as employee or
independent contractor, any person who is or has been employed by the other during the term of this
agreement, without the prior written consent of the person's employer.
15. GOVERNMENTAL POWERS.
It is understood and agreed that by execution of this Agreement, the City does not waive or surrender
any of its governmental powers.
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16. NO WAIVER.
The failure of the City or Contractor to insist upon the performance of any term or provision of this
Agreement or to exercise any right granted herein shall not constitute a waiver of the City's or
Contractor's respective right to insist upon appropriate performance or to assert any such right on
any future occasion.
17. GOVERNING LAW/VENUE.
This Agreement shall be construed in accordance with the internal laws of the State of Texas. If any
action, whether real or asserted, at law or in equity, is brought on the basis of this Agreement, venue
for such action shall lie in state courts located in Tarrant County, Texas or the United States District
Court for the Northern District of Texas, Fort Worth Division.
19. SEVERABILITY.
If any provision of this Agreement is held to be invalid, illegal or unenforceable,the validity, legality
and enforceability of the remaining provisions shall not in any way be affected or impaired.
19. FORCE MAJEURE.
The City and Contractor shall exercise their best efforts to meet their respective duties and
obligations as set forth in this Agreement, but shall not be held liable for any delay or omission in
performance due to force majeure or other causes beyond their reasonable control (force majeure),
including, but not limited to, compliance with any government law, ordinance or regulation, acts of
God, acts of the public enemy, fires, strikes, lockouts, natural disasters, wars, riots, material or labor
restrictions by any governmental authority,transportation problems and/or any other similar causes.
20. HEADINGS NOT CONTROLLING.
Headings and titles used in this Agreement are for reference purposes only and shall not be deemed a
part of this Agreement.
21. REVIEW OF COUNSEL.
The parties acknowledge that each party and its counsel have reviewed and revised this Agreement
and that the normal rules of construction to the effect that any ambiguities are to be resolved against
the drafting party shall not be employed in the interpretation of this Agreement or exhibits hereto.
22. AMENDMENTS/MODIF[CATIONS/EXTENSIONS.
No extension, modification or amendment of this Agreement shall be binding upon a party hereto
unless such extension, modification, or amendment is set forth in a written instrument, which is
executed by an authorized representative and delivered on behalf of such party.
23. ENTIRETY OF AGREEMENT.
This Agreement, including the schedule of exhibits attached hereto and any documents incorporated
herein by reference, contains the entire understanding and agreement between the City and
Contractor, their assigns and successors in interest, as to the matters contained herein. Any prior or
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contemporaneous oral or written agreement is hereby declared null and void to the extent in conflict
with any provision of this Agreement.
24. COUNTERPARTS.
This Agreement may be executed in one or more counterparts and each counterpart shall, for all
purposes, be deemed an original, but all such counterparts shall together constitute one and the same
instrument.
25. WARRANTY OF SERVICES.
Contractor warrants that its services will be of a professional quality and conform to generally
prevailing industry standards. City must give written notice of any breach of this warranty within
thirty (30) days from the date that the services are completed. In such event, at Contractor's option,
Contractor shall either(a) use commercially reasonable efforts to re-perform the services in a manner
that conforms to the warranty, or (b) refund the fees paid by the City to Contractor for the
nonconforming services.
26. MILESTONE ACCEPTANCE.
Contractor shall verify the quality of each deliverable before submitting it to the City for review and
approval. The City will review all deliverables to determine their acceptability and signify acceptance
by execution of the Milestone Acceptance Form, which is attached hereto as Exhibit"C." If the City
rejects the submission, it will notify the Contractor in writing as soon as the determination is made
listing the specific reasons for rejection. The Contractor shall have ten (10) days to correct any
deficiencies and resubmit the corrected deliverable. Payment to the Contractor shall not be authorized
unless the City accepts the deliverable in writing in the form attached. The City's acceptance will not
be unreasonably withheld.
27. IMMIGRATION NATIONALITY ACT.
The City of Fort Worth actively supports the Immigration & Nationality Act (INA) which includes
provisions addressing employment eligibility, employment verification, and nondiscrimination.
Contractor shall verify the identity and employment eligibility of all employees who perform work
under this Agreement. Contractor shall complete the Employment Eligibility Verification Form (I-9),
maintain photocopies of all supporting employment eligibility and identity documentation for all
employees, and upon request, provide City with copies of all I-9 forms and supporting eligibility
documentation for each employee who performs work under this Agreement. Contractor shall
establish appropriate procedures and controls so that no services will be performed by any employee
who is not legally eligible to perform such services. Contractor shall provide City with a certification
letter that it has complied with the verification requirements required by this Agreement. Contractor
shall indemnify City from any penalties or liabilities due to violations of this provision. City shall
have the right to immediately terminate this Agreement for violations of this provision by Contractor.
28. INFORMAL DISPUTE RESOLUTION.
Except in the event of termination pursuant to Section 4.2, if either City or Contractor has a claim,
dispute,or other matter in question for breach of duty,obligations,services rendered or any warranty that
arises under this Agreement, the parties may, by their mutual agreement, first attempt to resolve the
matter through this dispute resolution process. This alternative dispute resolution is not mandatory. The
disputing party shall notify the other party in writing as soon as practicable after discovering the claim,
dispute,or breach. The notice shall state the nature of the dispute and list the party's specific reasons for
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such dispute. Within ten (10) business days of receipt of the notice, both parties shall may commence
the resolution process and make a good faith effort, either through email, mail, phone conference, in
person meetings, or other reasonable means to resolve any claim, dispute, breach or other matter in
question that may arise out of, or in connection with this Agreement. If the parties fail to resolve the
dispute within sixty (60) days of the date of receipt of the notice of the dispute, then the parties may
submit the matter to non-binding mediation in Tarrant County,Texas, upon written consent of authorized
representatives of both parties in accordance with the Industry Arbitration Rules of the American
Arbitration Association or other applicable rules governing mediation then in effect. The mediator shall
be agreed to by the parties. Each party shall be liable for its own expenses, including attorney's fees;
however, the parties shall share equally in the costs of the mediation. If the parties cannot or choose
not to resolve the dispute through mediation,then either party shall have the right to exercise any and all
remedies available under law regarding the dispute. Notwithstanding the fact that the parties may be
attempting to resolve a dispute in accordance with this informal dispute resolution process,the parties
agree to continue without delay all of their respective duties and obligations under this Agreement not
affected by the dispute. Either party may, before or during the exercise of the informal dispute
resolution process set forth herein, apply to a court having jurisdiction for a temporary restraining
order or preliminary injunction where such relief is necessary to protect its interests.
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29. SIGNATU THORITY.
The person signing this agreement hereby warrants that he/she has the legal authority to execute this
agreement on behalf of the respective party, and that such binding authority has been granted by
proper order, resolution, ordinance or other authorization of the entity. The other party is fully entitled
to rely on this warranty and representation in entering into this Agreement.
Remainder of Page Intentionally Blank
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EXHIBIT A
STATEMENT OF WORK
1. Customer Service Training—The Fundamentals(4 hour module, maximum of 20 participants)
The customer service training class shall focus on helping participants to understand not just what the
customer/resident needs from them, but why they need it.
The Contractor shall work through the customer service skills and give participants an opportunity to
practice them in class and in the field.
The Contractor shall conduct a follow-up class on customer service.
2. Customer Service Coaching(4 hour module, maximum of 20 participants)
Contractor shall teach team leaders how to coach employees in the skills that have been laid out in
Customer Service—The Fundamentals training.The team leaders will not only learn coaching for
improvement but also the importance of coaching for recognition and proper coaching techniques.
3. Customer Service—The Conversation(4 hour module, maximum of 20 participants)
Contractor shall teach a follow-up course to the Customer Service—The Fundamentals training(skills)
course. The Contractor shall use the S.E.R.V.E. model:
S—Seek out the Situation
E—Engage the customer in conversation
R—Resolve—Own it/Be Accountable
V—Verify—that you have resolved the customer/citizen's needs and document the conversation
E—Exceed Expectations—Ask"What else can I do?" Say"Thank you"
4. Conflict Resolution (4 hour module,maximum of 20 participants)
Contractor shall teach a course on Conflict Resolution that shows participants that conflict resolution does
not always need to have leader intervention to be effective.
5. Managing Job Stress (4 hour module, maximum of 20 participants)
Contractor shall teach a course that assesses the participants' personality types and determines how those
personality types affect the way they deal with stress and how that stress manifests itself at work and at
home. Throughout this course, Contractor will help the participants develop long-term and short-term
coping skills so that employees can effectively manage pressure,conflicts and criticism. Contractor will
lead the participants through techniques to achieve more balance and energy that will not only increase
their job performance but help them improve their lives.
6. Motivating Others(4 hour module, maximum of 20 participants)
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Contractor shall work with the City on the art of leading others to achieve a common goal of serving their
citizens and providing a positive experience to all residents/customers/employees. The staff participating
in this class will learn how to help their team discover new abilities, develop strengths, and reignite latent
abilities thus keeping them motivated in their current positions. The goal of this training is to create
employees who are challenged, thus creating teams who enjoy their job.
Estimated Project Timeline
1. Customer Service—The Fundamentals(4 hour module, maximum of 20 participants, 4 sessions)
March 2015
2. Customer Service Coaching(4 hour module, maximum of 20 participants, 4 sessions)March 2015
3. Customer Service—The Conversation (4 hour module, maximum of 20 participants, 4 sessions)
April 2015
4. Conflict Resolution (4 hour module,maximum of 20 participants,4 sessions)May 2015
5. Managing Job Stress(4 hour module, maximum of 20 participants, 4 sessions)June 2015
6. Motivating Others(4 hour module, maximum of 20 participants, 4 sessions)July 2015
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EXHIBIT B
PAYMENT SCHEDULE
Compensation to be paid shall be in accordance with unit prices in the table below. The total fee paid by
the City shall not exceed a total of fifteen thousand three hundred sixty dollars ($15,360.00) per contract
year. There is no guarantee of any minimum amount of work to be authorized by the city under this
contract.
Train ing/DeIivery(minimum 4 hours per day) ($160 per hour)
Module Name Total per 4 hour module— Total for 4 sessions
maximum class size 20
participants
Customer Service— $640.00 $2,560.00
The Fundamentals
$640.00 $2,560.00
Customer Service—Coaching
$640.00 $2,560.00
Customer Service—The
Conversation
$640.00 $2,560.00
Conflict Resolution
$640.00 $2,560.00
Managing Job Stress
$640.00 $2,560.00
Motivating Others
Total for all 24 sessions of 6 modules $15,360.00
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EJIMIT C
MILESTONE ACCEPTANCE FORM
Services Delivered:
Milestone/Deliverable Ref.#:
Milestone/Deliverable Name: _
Milestone/Deliverable Target Completion Date:
Milestone/Deliverable Actual Completion Date:
Approval Date:
Comments(if needed):
Approved by Contractor: Approved by City Department Director:
Signature: Signature:
Printed Name: Printed Name:
Title: Title:
Date: Date:
For Director Use Only
Contracted Payment Amount:
Adjustments,including
penalties:
Approved Payment Amount:
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s
SIGNATURE PAGE
PROFESSIONAL SERVICES AGREEMENT,ANGELES WHITNEY
IN WIT ESS WHEREOF,the parties hereto have executed this Agreement in multiples on this theh�
day of tom?q,t` 2015.
CITY OF FORT WORTH:
CITY OF FORT WORTH ANGELES WHITNEY
By. By.
Rudy J on An e Whitney
Acting ssistant City Manager Trainer/Developer
Date: 3.3-1-5
APPROVED AS TO FORM
AND LEGALITY:
Ajz-rHid z At. '94S w2
Assistant City Attorney
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Ma a V g %0
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Cit retary
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rNO M&C REQUIRED
OFFICIAL RECORD
CITY SECRETARY
Professional Services Agreement,Angeles Whitney,Page 14 of 14 �' WORTH T
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