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AMENDMENT NO. 1 TO
CITY SECRETARY CONTRACT NO. 45933
PROFESSIONAL SERVICES AGREEMENT
BETWEEN CITY OF FORT WORTH
AND
AFFILIATED TELEPHONE INC.
This Amendment No. 1 ("Amendment") to City Secretary Contract No. 45933
Maintenance Agreement ("Agreement"), is made and entered into by and between the
City of Fort Worth (the "City" or "Client"), a home rule municipal corporation situated in
portions of Tarrant, Denton, and Wise Counties, Texas acting by and through Susan
Alanis, its duly authorized Assistant City Manager, and Affiliated Telephone, Inc.,
("Consultant"), acting by and through Jim Carter, its duly authorized Vice President of
Sales and Customer Service, collectively referred to as the "parties."
RECITALS
The following provisions are true and correct and form the basis of this Amendment:
WHEREAS, on or about September 16, 2014, the parties entered into a
Maintenance Agreement ("Agreement") for Avaya Voice/Juniper Network Equipment
maintenance services under the terms and conditions set forth in the Agreement. The
Agreement is a public document on file in the City's Secretary Office and referenced as
City Secretary Contract No. 45933, hereby referred to as the ("Agreement"); and
WHEREAS, the Agreement provided an Initial term for Juniper Data Network
Equipment using Texas Department of Information Resources Contract DIR-TSO-2641
expiring July 5, 2015, and for Avaya Network Equipment using Texas Department of
Information Resources Contract DIR-SDD-1499 expiring November 30, 2014. The City
wishes to extend the Agreement for Avaya Network Equipment using Texas Department
of Information Resources Contract DIR-TSO-2654 through July 5, 2015, subject to the
terms and conditions of this Amendment.
NOW, THEREFORE, for good and valuable consideration, the receipt and
adequacy of which are hereby acknowledged, the City and Consultant agree as follows:
1.
Section 2 of the Agreement shall be modified to extend the term of the
Agreement for Avaya Voice Network Equipment/Avaya Data Network Equipment using
DIR-TSO-2654 through July 5, 2015; and Appendix A to the Agreement is hereby
deleted as of the date this First Amendment is fully executed and shall be replaced with
Appendix A-1 attached hereto and incorporated by this reference.
R E C E 1 V E D APR 10 1015 OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
2.
All other provisions of the Agreement that are not expressly amended herein
shall remain in full force and effect.
Executed on this the Z Y4ay of � .- , 20 i
CITY OF FORT WORTH: AFFILIATED TELEPHONE, INC.:
ao_
By:
Sus n Alanis +Vimce
Carter
lstant City Manager President, Sales and
omer Service
Date: d
OR te: M Awl �a 3 .
ATTEST: 0-4°
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By: $
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City Secretary ° 000000,�3
APPROVED AS TO FORM AND LEGALITY:
By:
Maleshia Farmer
Senior Assistant City Attorney
Contract Authorization:
M&C: C-25768
Date Approved: _August 7, 2012
CFW/Affiliated Telephone,Inc.
Amendment No. 1 to CSC No.45933
Page 2 of 2 OFFICIAL,RECORD
CITY SECRETARY
FT. WORTH, TX
APPENDIX A-1
TERM: July 6, 2014 to July 5, 2015 for Juniper Network Equipment and Avaya Voice
Equipment.
TERM: December 1, 2014 to July 5, 2015 for Avaya Data Network Equipment
CLIENT NAME: City of Ft. Worth
ADDRESS: 1000 Throckmorton
CITY, STATE, ZIP: Ft. Worth, TX 76102
CUSTOMER CONTACT:
PHONE NUMBER:
TYPE OF CONTRACT
OPTION A SPECIFIC EXCLUSIONS: NONE
PREMIUM CONTRACT— SWITCH AND PHONES COVERED —7X24 COVERAGE
APPENDIX A-1 AVAYA VOICE EQUIPMENT TYPE & SERVICES PRICING
AVAYA TEXAS DIR CONTRACT NUMBER: DIR-TSO-2654
Number of Active Port per
Ports Avaya Voice System Location Type Month Monthly Annual
472 911 BOLT ST/CS 1000E 1 1.25 $590.00 $7,080.00
124 ANIMAL CONTROUSUCCESSION BRANCH OFFICE $1.251 $155.00 $1,860.00
1051 BELKNAP/CS 1000M SG $1.251 $1,313.75 $15,765.00
245 JEOC/CS 1000E $1.25 $306.25 $3,675.00
340 CENTRAL DIVISION/CS 1000E $1.25 $425.00 $5,100.00
2973 CITY HALUCS 1000M MG $1.25 $3,716.25 $44,595.00
157 COLUMBUS TRAIUMEDIA GATEWAY 1000B $1.25 $196.25 $2,355.00
140 EAST DIVISION/MEDIA GATEWAY 1000B $1.25 175.001 $2,100.00
382 JAMES ST/CS 10005 $1.25 $477.501 $5,730.00
155 MEACHAM/CS 1000S $1.251 $193.751 $2,325.00
130 NORTH DIVISION/MEDIA GATEWAY 1000B $1.25 $162.501 $1,950.00
140 SOD/CS 1000S $1.25 $175.001 $2,100.00
149 WEST DIVISION/SUCCESSION BRANCH OFFICE $1.25 $i8"o.25 $2 235.00
184 WILL RODGERS/CS 1000E $1.25 $230.00 $2,760.00
188 SCADA $1.25 $235.00 $2,820.00
242 VILLAGE CREEK $1.25 $302.50 $3,630.00
164 PACS $1.251 $205.00 $2,460.00
185 JHARVEY PEACE CENTER/CS 1000S $1.25 $231.25 $2,775.00
96 CALLPILOT $625 $600.00 $7,200.00
200 SYMPOSIUM CALL CENTER $1.25 $250.001 $3,000.00
CITY OF FT WORTH TOTAL $121,515.00
1
APPENDIX A-1 VOICE EQUIPMENT SERVICES DESCRIPTION
1. Complete PBX Coverage
■ Covers all systems and components (M1, CS 1000, Signaling Servers,
Network Routing Server Symposium Contact Center, Call Pilot, OTM,
Avaya Telephone Sets)
■ Covers all service labor
■ Access to Avaya Technical Support on customer behalf
■ No charge installation on requested patching
2. Alarm Monitoring— Sight Event Buffer to monitor alarms for each PBX
■ Major alarms are reported to ATI 7 Days X 24 on M1/CS 1000 Systems
3. Guaranteed Response Times
■ 2 Hour Emergency
■ 4 Hour Normal Response
4. Discounted Labor Rates for system adds, moves, and changes
5. Provide engineering for any upgrades/expansions
6. ATI has provided a Avaya crash kit that is restocked and kept in customer
inventory— approximate value $50,000.00
7. Free Traffic Studies —upon customer request, ATI will provide a free analysis of
customer PBX trunking.
8. Preventive Maintenance Services—Requested or scheduled preventative
maintenance program.
■ System Diagnostics
■ System Clean Up Twice Yearly
■ Database Back Up
■ UPS Health Check
9. Additional Provided Services
■ Trouble Ticket Reporting
■ All software patches as identified and recommended by ATI and agreed
upon by customer.
■ SEB Alarm Monthly Reporting
■ Monthly/Quarterly Meeting
■ Provide requested System Software Audit Information
■ Requested Avaya Product Bulletins and New Product Introduction
Information
APPENDIX A-1 AVAYA &JUNIPER DATA NETWORK EQUIPMENT TYPE
& SERVICES PRICING
AVAYA TEXAS DIR CONTRACT NUMBER: DIR-TSO-2654
JUNIPER TEXAS DIR CONTRACT NUMBER: DIR-TSO-2641
DescriptionOty Part Number 2 GN6300187 1MGDONSITE SVC 4HR 24X7 8600 10 SLOT CHAS $8,049.97 $16,099.94
4 GN6300186 MGD ONSITE SVC 4HR 24X7 8600 6 SLOT CHAS $6,350.70 $25,402.80
4 GN6300AR7 MGD ONSITE SVC 4HR 24X7 SECURE RTR 3120 $484.21 $1,936.84
4 GN6300BM5 MGD ONSITE SVC 4HR 24X7 SR3120 MOD DS3 T3 $575.00 $2,300.00
2 GN6300AR9 MGD ONSITE SVC 4HR 24X7 SR3120 4PORT T1/E1 $157.37 $314.74
1 GJ6300CB2 MGD ONSITE SVC NBD ERS 2526T-PWR SLC132 $78.69 $78.69
1 GJ6300CB1 MGD ONSITE SVC NBD ERS 2550T-PWR SLC131 $183.09 $183.09
1 GJ6300CB1 MGD ONSITE SVC NBD ERS 4550T&T-PWR $183.09 $183.09
1 GJ6300550 MGD ONSITE SVCAGR NBD BAYSTACK 5510-24T $245.14 $245.14
1 GJ6300845 MGD ONSITE SVCAGR NBD ERS 5520-48T PWR $375.26 $375.26
4 GJ6300187 MGD ONSITE SVC NBD 8600 10 SLOT CHAS SL187 $5,320.24 $21,280.96
1 GJ630OA08 MGD ONSITE SVC NBD ERS 5530-24TFD $800.46 $800.46
2 GJ6300299 MGD ONSITE SVC NBD VPN 16X0(17XX SL299 $508.42 $1,016.84
3 GJ6300DS8 MGD ONSITE SVC NBD ERS 5698TFD $1,021.38 $3,064.14
1 GJ630ODTO MGD ONSITE SVC NBD ERS 5632FD $1,426.90 $1,426.90
1 GN6300536 MGD ONSITE SVC 4HR 24X7 PASSPORT 1648T $847.37 $847.37
1 SVC-SDCE-M7i SAME DAY ONSITE SERVICE PACKAGE FOR M7i
ROUTER $6,965.85 $6,965.85
2 SVC-SD-SRX220 SAME DAY SVC, 4 HR PARTS, SRX220H-POE $288.90 $577.80
TEXAS DIR TOTAL 1 $83,099.91
APPENDIX A-1 AVAYA DATA NETWORK EQUIPMENT SERVICES
DESCRIPTION
1. 7 X 24 Telephone Support
2. Priority Phone Access to TSC (Over Non-Contract Customers)
3. Unlimited TSC Callers
4. Major &Minor Software Releases-Operational Only
5. Software Patches
6. Electronic Support
7. Advance Parts Shipment to Customer Site
8. Same Part or Like Part Delivered to Customer
9. On-site Labor
10. Response Time (GN6300XXX) - 4 hour same day parts & labor (if site within 50
mi of parts depot, 6 hrs 51-100 mi)
3
11. Response Time (GJ6300XXX) - Next business day parts & labor (if site within
250 mi. of parts depot)
12. Service Coverage Period (GJ6300XXX) - Mon - Fri(excluding holidays) 7AM - 7
PM North America local time (8AM - 8PM rest of world)
13. Service Coverage Period (GN6300XXX) - 7-day-a-week, 24-hour-a-day
14. Response Time Terms/Conditions (GJ6300XXX) - If RMA issued by 7PM North
America local time, otherwise 2nd business day
15. Response Time Terms/Conditions (GN6300XXX) - No Prerequisites Apply
(begins upon RMA being issued by Avaya)
APPENDIX A-1 JUNIPER DATA NETWORK EQUIPMENT SERVICES
DESCRIPTION
1. JTAC Access— unlimted access to JTAC engineers by phone and online 24x7x365
2. Software Releases—Juniper networks will provide customer with access to all new
software releases customer has licensed when they are made available for general
public release.
3. Online Tools— Access to the juniper,net Customer Support Center (CSC) at the
URL http://www.juniper.net/ support
4. Same Day— Same day delivery of advance hardware replacements 7 days per
week, including holidays, 24 hours a day within 4 hours of a final diagnosis of a
part failure by Juniper Networks,
5. Onsite—a Juniper Networks trained service technician will arrive onsite upon final
diagnosis of a part failure by Juniper Networks. The service technician will ariive
with a replacement product, coordinate with JTAC and the customer for final
resolution of the problem and return the defective product to Juniper Networks on
behalf of the customer.
4
M&C Review Page 1 of 2
Official site of the City of Fort Worth,Texas
CITY COUNCIL AGENDA FoR� T` H
COUNCIL ACTION: Approved on 8/7/2012
REFERENCE ** 04ATI VOICE AND DATA
DATE: 8/7/2012 NO.: C-25768 LOG NAME: MAINTENANCE
CODE: C TYPE: CONSENT PUBLIC NO
HEARING:
SUBJECT: Authorize Execution of a Maintenance Agreement for Voice and Data Preventative
Maintenance and Support Services with Affiliated Telephone, Inc., for a Combined
Annual Amount of$246,667.54, for the Information Technology Solutions Department
Using Department of Information Resources Contract with Avaya Inc., and Juniper
Networks, Inc. (ALL COUNCIL DISTRICTS)
RECOMMENDATION:
It is recommended that the City Council authorize execution of a maintenance Agreement for voice
and data preventative maintenance and support services with Affiliated Telephone, Inc., for a
combined annual amount of$246,667.54, for the Information Technology Solutions Department using
Department of Information Resources Contract No. DIR-SDD-1499 with Avaya, Inc., and Department
of Information Resources Contract No. DIR-SDD-1470 with Juniper Networks, Inc. Affiliated
Telephone, Inc., is an authorized reseller of Avaya, Inc., and Juniper Networks, Inc., products and
services.
DISCUSSION:
Affiliated Telephone, Inc. (ATI), will conduct continual monitoring services and provide routine
maintenance and emergency services on hardware and software applications of the Avaya Private
Branch Exchange (PBX) Communication System that is currently in operation at most City facilities.
The system supports the City's telephone network and provides public access to our citizens.
Failure to maintain the PBX Communication System could have a range of negative impacts,
including endangerment to public safety due to disruption in service between the City and the public.
ATI will also provide routine maintenance and emergency services on hardware and software for the
Avaya and Juniper network equipment.
The Department of Information Resources (DIR) is authorized to offer the cooperative purchasing
program to state agencies, public institutions of higher learning, public school districts and local
governments. A local government that purchases goods and services under the Interlocal
Cooperation Act satisfies otherwise applicable competitive bidding requirements.
M/WBE -A waiver of the goal for M/WBE subcontracting requirements was requested by IT Solutions
Department and approved by M/WBE office because the purchase of goods or services is from
sources where subcontractor or supplier opportunities are negligible.
ADMINISTRATIVE INCREASE - An administrative change order or increase may be made by the
City Manager, or his designee, for the amount up to $50,000.00 and does not require specific City
Council approval as long as sufficient funds have been appropriated.
AGREEMENT TERMS - Upon City Council's approval, this Agreement will begin on July 06, 2012
and expire on July 05, 2013.
RENEWAL OPTIONS - This Agreement may be renewed for up to two additional one year terms in
accordance with the terms of the DIR contact. This action does not require specific City Council
approval provided that the City has appropriated sufficient funds to satisfy the City's obligation during
http://apps.cfwnet.org/council packet/mc_review.asp?ID=17158&councildate=8/7/2012 9/8/2014
M&C Review Page 2 of 2
the renewal term.
FISCAL INFORMATION/CERTIFICATION:
The Financial Management Services Director certifies that funds are available in the current operating
budget, as appropriated, of the Information Systems Fund.
TO Fund/Account/Centers FROM Fund/Account/Centers
P168 539120 0046010 $232,300.17
Submitted for City Manager's Office by: Susan Alanis (8180)
Originating Department Head: Peter Anderson (878 1)
Additional Information Contact: Steve Streiffert (2221)
Marilyn Marvin (6689)
ATTACHMENTS
http://apps.cfwnet.org/council_packet/mc_review.asp?ID=17158&councildate=8/7/2012 9/8/2014