HomeMy WebLinkAboutContract 46760 City Secretary Contract No.
FORTWORTH.
PROFESSIONAL SERVICES AGREEMENT
(Information Technologv)
This PROFESSIONAL SERVICES AGREEMENT ("Agreement") is made and entered into by and
between the CITY OF FORT WORTH (the "City" or"Client'), a Texas home-rule municipal corporation, and
Presidio Networked Solutions Group, LLC ("Consultant' or "Contractor"), a Delaware limited liability
company. City and Consultant are each individually referred to herein as a"party" and collectively referred to as
the"parties."
CONTRACT DOCUMENTS:
The Contract documents shall include the following:
1. This Agreement for Professional Services
2. Exhibit A–Statement of Work plus any amendments to the Statement of Work
3. Exhibit B–Payment Schedule
4. Exhibit C–Milestone Acceptance Form
5. Exhibit D–Network Access Agreement
6. Exhibit E—Bill of MateriaWQuote Numberl 1633854-08
7. Exhibit F–Signature Verification Form
8. Exhibit G–DIR-TSO-2544
All Exhibits attached hereto are incorporated herein and made a part of this Agreement for all purposes. In the event
of any conflict between the documents, the terms and conditions of this Professional Services Agreement shall
control. The term "Consultant' or"Contractor" shall include the Consultant or Contractor, and its officers, agents,
employees, representatives, servants, contractors or subcontractors. The term "City" shall include its officers,
employees,agents,and representatives.
1. Scone of Services.
Consultant hereby agrees, with good faith and due diligence, to provide the City with professional consulting
services for design and implementation of data network and unified communications systems and including project
management. Specifically, Consultant will perform all duties outlined and described in the Statement of Work,which is
attached hereto as Exhibit"A"and incorporated herein for all purposes,and further referred to herein as the"Services."
Consultant shall perform the Services in accordance with standards in the industry for the same or similar services. In
addition,Consultant shall perform the Services in accordance with all applicable federal,state,and local laws,rules,and
regulations. If there is any conflict between this Agreement and Exhibit A, the terms and conditions of this Agreement
M shall control.
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z 2. Term.
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v This Agreement shall commence upon the last date executed by both parties ("Effective Date") and shall
C expire one year from the Effective Date ("Expiration Date"), unless terminated earlier in accordance with the
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provisions of this Agreement or otherwise extended by the parties
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City Secretary Contract No.
3. Compensation.
The City shall pay Consultant an amount not to exceed$6,997,361.85 in accordance with the provisions of
this Agreement and Exhibit "B," Payment Schedule, which is attached hereto and incorporated herein for all
purposes. Consultant shall not perform any additional services for the City not specified by this Agreement unless
the City requests and approves in writing the additional costs for such services. The City shall not be liable for any
additional expenses of Consultant not specified by this Agreement unless the City first approves such expenses in
writing. City agrees to pay all invoices of Consultant within thirty(30) days of receipt of such invoice. Consultant
may charge interest on late payments not to exceed one percent(1%).
Consultant shall submit invoices to the City for the applicable services upon receipt of the signed
Milestone Acceptance form from the City in the form of the attached Exhibit C.Consultant shall submit invoices for
equipment that is shipped directly to the City upon shipment of such equipment to the City. Consultant shall submit
invoices for equipment that is shipped to Consultant as expressly outlined in the Staging Agreement (i.e. no later
than the 11`h day following Consultant's receipt of the equipment at its facility or Comstor's receipt of equipment at
its facility).
4. Termination.
4.1. Convenience.Either the City or Consultant may terminate this Agreement at any time and for any reason by
providing the other party with 30 days written notice of termination.
4.2 Breach. Subject to Section 29 herein, either party may terminate this Agreement for breach of duty,
obligation or warranty upon exhaustion of all remedies set forth in Section 29.
4.3 Fiscal Funding Out. In the event no funds or insufficient funds are appropriated by the City in any fiscal
period for any payments due hereunder,the City will notify Consultant of such occurrence and this Agreement shall
terminate on the last day of the fiscal period for which appropriations were received without penalty or expense to
the City of any kind whatsoever, except as to the portions of the payments herein agreed upon for which funds have
been appropriated.
4.4 Duties and Obligations of the Parties. In the event that this Agreement is
terminated prior to the Expiration Date, the City shall pay Consultant for services actually rendered up to the
effective date of termination and Consultant shall continue to provide the City with services requested by the City
and in accordance with this Agreement up to the effective date of termination.Upon termination of this Agreement
for any reason, Consultant shall provide the City with copies of all completed or partially completed documents
prepared under this Agreement. In the event Consultant has received access to City information or data as a
requirement to perform services hereunder, Consultant shall return all City provided data to the City in a machine
readable format or other format deemed acceptable to the City.
5. Disclosure of Conflicts and Confidential Information.
5.1 Disclosure of Conflicts.Consultant hereby warrants to the City that Consultant has made full disclosure in
writing of any existing or potential conflicts of interest related to Consultant's services under this Agreement.In the
event that any conflicts of interest arise after the Effective Date of this Agreement, Consultant hereby agrees
immediately to make full disclosure to the City in writing.
5.2 Confidential Information. The City acknowledges that Consultant may use products, materials, or
methodologies proprietary to Consultant. The City agrees that Consultant's provision of services under this
Agreement shall not be grounds for the City to have or obtain any rights in such proprietary products,materials,or
methodologies unless the parties have executed a separate written agreement with respect thereto. Consultant, for
itself and its officers, agents and employees, agrees that it shall treat all information provided to it by the City
("City Information") as confidential and shall not disclose any such information to a third party without the prior
written approval of the City.
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5.3 Unauthorized Access. Consultant shall store and maintain City Information in a secure manner and shall
not allow unauthorized users to access, modify, delete or otherwise corrupt City Information in any way.
Consultant shall notify the City immediately if the security or integrity of any City information has been
compromised or is believed to have been compromised, in which event, Consultant shall, in good faith, use all
commercially reasonable efforts to cooperate with the City in identifying what information has been accessed by
unauthorized means and shall fully cooperate with the City to protect such information from further unauthorized
disclosure.
6. Rieht to Audit.
Consultant agrees that the City shall, until the expiration of three (3) years after final payment under this
Agreement, have access to and the right to examine at reasonable times any directly pertinent books, documents,
papers and records of the Consultant involving transactions relating to this Agreement at no additional cost to the
City. Consultant agrees that the City shall have access during normal working hours to all necessary Consultant
facilities and shall be provided adequate and appropriate work space in order to conduct audits in compliance with
the provisions of this section. The City shall give Consultant not less than 10 days written notice of any intended
audits.
Consultant further agrees to include in all its subcontractor agreements hereunder a provision to the effect
that the subcontractor agrees that the City shall, until expiration of three (3) years after final payment of the
subcontract, have access to and the right to examine at reasonable times any directly pertinent books, documents,
papers and records of such subcontractor involving transactions related to the subcontract, and further that City
shall have access during normal working hours to all subcontractor facilities and shall be provided adequate and
appropriate work space in order to conduct audits in compliance with the provisions of this paragraph. City shall
give subcontractor not less than 10 days written notice of any intended audits.
7. Independent Contractor.
It is expressly understood and agreed that Consultant shall operate as an independent contractor as to all
rights and privileges granted herein, and not as agent, representative or employee of the City. Subject to and in
accordance with the conditions and provisions of this Agreement, Consultant shall have the exclusive right to
control the details of its operations and activities and be solely responsible for the acts and omissions of its officers,
agents, servants, employees, contractors and subcontractors. Consultant acknowledges that the doctrine of
respondeat superior shall not apply as between the City, its officers, agents, servants and employees, and
Consultant,its officers, agents, employees, servants,contractors and subcontractors. Consultant further agrees that
nothing herein shall be construed as the creation of a partnership or joint enterprise between City and Consultant. .
It is further understood that the City shall in no way be considered a Co-employer or a Joint employer of
Consultant or any officers, agents, servants, employees or subcontractors of Consultant. Neither Consultant, nor
any officers, agents, servants, employees or subcontractors of Consultant shall be entitled to any employment
benefits from the City. Consultant shall be responsible and liable for any and all payment and reporting of taxes on
behalf of itself,and any of its officers,agents,servants,employees or subcontractors.
8. LIABILITY AND INDEMNIFICATION.
A. LIABILITY - CONSULTANT SHALL BE LIABLE AND RESPONSIBLE FOR ANY AND ALL
PROPERTY LOSS, PROPERTY DAMAGE AND/OR PERSONAL INJURY, INCLUDING DEATH, TO
ANY AND ALL PERSONS, OF ANY KIND OR CHARACTER, WHETHER REAL OR ASSERTED, TO
THE EXTENT CAUSED BY THE NEGLIGENT ACT(S) OR OMISSION(S), MALFEASANCE OR
INTENTIONAL MISCONDUCT OF CONSULTANT, ITS OFFICERS, AGENTS, SERVANTS OR
EMPLOYEES.
IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF
REVENUE, DATA OR USE, INCURED BY EITHER PARTY OR ANY THIRD PARTY, WHETHER IN
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AN ACTION IN CONTRACT, TORT, STATUTORY OR OTHERWISE (ANY LEGAL THEORY),EVEN
IF THE OTHER PARTY OR ANY OTHER PERSON HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
EXCLUDING THE NEGLIGENT ACT(S) OR OMISSION(S), MALFEASANCE OR INTENTIONAL
MISCONDUCT OF CONSULTANT, ITS OFFICERS, AGENTS, SERVANTS OR EMPLOYEES FOR
LOSS OR DAMAGE TO PROPERTY OR PERSONAL INJURY INCLUDING DEATH, AND
EXCLUDING A BREACH OF CONSULTANT'S INTELLECTUAL PROPERTY RIGHTS, OR EITHER
PARTY'S CONFIDENTIALITY OR INDEMNIFICATION OBLIGATIONS HEREIN, A PARTY'S
ENTIRE LIABILITY AND EXCLUSIVE REMEDY FOR DAMAGES FROM ANY CAUSE
WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, NONPERFORMANCE OR
MSREPRESENTATION,AND REGARDLESS OF THE FORM OF ACTIONS,SHALL BE LIMITED TO
THE AMOUT WHICH HAS BEEN ACTUALLY PAID TO CONSULTANT BY CITY FOR SERVICES
UNDER THE APPLICABLE STATEMENT OF WORK.
B. INDEMNIFICATION - CONSULTANT HEREBY COVENANTS AND AGREES TO INDEMNIFY,
HOLD HARMLESS AND DEFEND THE CITY, ITS OFFICERS, AGENTS, SERVANTS AND
EMPLOYEES, FROM AND AGAINST ANY AND ALL CLAIMS OR LAWSUITS OF ANY KIND OR
CHARACTER, WHETHER REAL OR ASSERTED, FOR EITHER PROPERTY DAMAGE OR LOSS
(INCLUDING ALLEGED DAMAGE OR LOSS TO CONSULTANT'S BUSINESS, AND ANY
RESULTING LOST PROFITS) PERSONAL INJURY, INCLUDING DEATH, TO ANY AND ALL
PERSONS, AND DAMAGES FOR CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT,
ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT,TO THE EXTENT CAUSED BY
THE ACTS OR OMISSIONS OF CONSULTANT, ITS OFFICERS, AGENTS, SUBCONTRACTORS,
SERVANTS OR EMPLOYEES.
C. INTELLECTUAL PROPERTY INFRINGEMENT — (i) To the best of its knowledge, the Consultant
warrants that all Deliverables, or any part thereof, furnished hereunder, including but not limited to:
programs, documentation, software, analyses, applications, methods, ways, and processes (in this Section 8C
each individually referred to as a "Deliverable" and collectively as the"Deliverables,") do not infringe upon
or violate any patent,copyrights,trademarks,service marks,trade secrets,or any intellectual property rights
or other third party proprietary rights,in the performance of services under this Agreement.
(ii)Consultant shall be liable and responsible for any and all claims made against the City for infringement of
any patent,copyright,trademark, service mark,trade secret,or other intellectual property rights by the use
of or supplying of any Deliverable(s) in the course of performance or completion of,or in any way connected
with providing the services,or the City's continued use of the Deliverable(s)hereunder.
(iii)Consultant agrees to indemnify,defend,settle,or pay,at its own cost and expense,including the payment
of attorney's fees,any claim or action against the City for infringement of any patent,copyright,trade mark,
service mark,trade secret,or other intellectual property right arising from City's use of the Deliverable(s),or
any part thereof, in accordance with this Agreement,it being understood that this agreement to indemnify,
defend, settle or pay shall not apply if the City modifies or misuses the Deliverable(s).So long as Consultant
bears the cost and expense of payment for claims or actions against the City pursuant to this section 8,
Consultant shall have the right to conduct the defense of any such claim or action and all negotiations for its
settlement or compromise and to settle or compromise any such claim; however, City shall have the right to
fully participate in any and all such settlement, negotiations, or lawsuit as necessary to protect the City's
interest, and City agrees to cooperate with Consultant in doing so. In the event City, for whatever reason,
assumes the responsibility for payment of costs and expenses for any claim or action brought against the City
for infringement arising under this Agreement,the City shall have the sole right to conduct the defense of any
such claim or action and all negotiations for its settlement or compromise and to settle or compromise any
such claim; however, Consultant shall fully participate and cooperate with the City in defense of such claim
or action. City agrees to give Consultant timely written notice of any such claim or action, with copies of all
papers City may receive relating thereto.Notwithstanding the foregoing,the City's assumption of payment of
costs or expenses shall not eliminate Consultant's duty to indemnify the City under this Agreement. If the
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Deliverable(s), or any part thereof,is held to infringe and the use thereof is enjoined or restrained or, if as a
result of a settlement or compromise,such use is materially adversely restricted,Consultant shall, at its own
expense and as City's sole remedy,either: (a)procure for City the right to continue to use the Deliverable(s);
or (b) modify the Deliverable(s) to make them/it non-infringing, provided that such modification does not
materially adversely affect City's authorized use of the Deliverable(s); or (c) replace the Deliverable(s)
with equally suitable, compatible, and functionally equivalent non-infringing Deliverable(s) at no additional
charge to City; or (d) if none of the foregoing alternatives is reasonably available to Consultant, terminate
this Agreement,and provide a credit to City for the price paid to Consultant,as depreciated or amortized by
an equal amount over the lifetime of the Product or Service, as established by Consultant or a mutually
agreeable third party, subsequent to which termination City may seek any and all remedies available to City
under law. CONSULTANT'S OBLIGATIONS HEREUNDER SHALL BE SECURED BV THE REQUISITE
INSURANCE COVERAGE AND AMOUNTS SET FORTH IN SECTION 10 OF THIS AGREEMENT.
(iv) The obligations of Consultant in this Section are subject to the conditions that: (i) Consultant is provided
with written notification within fifteen business days of the date City receives any Infringement Claim; (ii)
Subject to Section (c)(iii) herein, Consultant has primary authority to conduct the defense and settlement or
compromise of any Infringement Claim provided however that Consultant shall coordinate such efforts with
staff in the City's Law Department and Risk Management Division; and (iii)City reasonably cooperates in the
defense of any Infringement Claim. In addition,Consultant shall provide City with written notification within
fifteen business days of the date Consultant receives any Infringement Claim that involves any Product or
Service being used by the City or any other claim that involves or implicates the City's interests.
(v)Notwithstanding the foregoing,Consultant shall have no responsibility for Infringement Claims to the extent
arising from(i)alteration or modifications of the Product(s)and/or Service(s),(ii)the combination operation,or
use of any Product(s) and/or Service(s) with equipment, devices, or software not supplied or recommended by
Consultant, or (iii) any use of Product and/or Services not conforming to the terms of the User Agreement or
License Agreement provided to city in connection with such Product and/or Services.
(vi) This Section states Consultant's entire liability, and City's sole and exclusive remedy, with respect to
infringement of intellectual property rights claims. The foregoing is given to City in lieu of all warranties of non-
infringement with respect to the Products and Services.
9. Assignment and Subcontracting,
Consultant shall not assign or subcontract any of its duties, obligations or rights under this Agreement
without the prior written consent of the City.If the City grants consent to an assignment,the assignee shall execute a
written agreement with the City and the Consultant under which the assignee agrees to be bound by the duties and
obligations of Consultant under this Agreement. The Consultant and Assignee shall be jointly liable for all
obligations under this Agreement prior to the assignment. If the City grants consent to a subcontract, the
subcontractor shall execute a written agreement with the Consultant referencing this Agreement under which the
subcontractor shall agree to be bound by the duties and obligations of the Consultant under this Agreement as such
duties and obligations may apply. The Consultant shall provide the City with a fully executed copy of any such
subcontract.
10. INSURANCE.
10.1 The Consultant shall carry the following insurance coverage with a company that is licensed to do business
in Texas or otherwise approved by the City:
1. Commercial General Liability
a.Combined limit of not less than$2,000,000 per occurrence;$4million aggregate or
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b. Combined limit of not less than $1,000,000 per occurrence; $2,000,000 aggregate and Umbrella
Coverage in the amount of $4,000,000. Umbrella policy shall contain a follow-form provision and shall
include coverage for personal and advertising injury.
c.Defense costs shall be outside the limits of liability.
2. Automobile Liability Insurance covering any vehicle used in providing services under this Agreement,
including owned, non-owned, or hired vehicles, with a combined limit of not less than $1,000,000 per
occurrence.
3. Professional Liability (Errors & Omissions) in the amount of $1,000,000 per claim and $1,000,000
aggregate limit.
4. Statutory Workers' Compensation and Employers' Liability Insurance requirements per the amount required
by statute.
5. Technology Liability(Errors&Omissions)
a.Combined limit of not less than$2,000,000 per occurrence;$4million aggregate or
b. Combined limit of not less than $1,000,000 per occurrence; $2,000,000 aggregate and Umbrella
Coverage in the amount of$4,000,000. Umbrella policy shall contain a follow-form provision and shall
include coverage for personal and advertising injury. The umbrella policy shall cover amounts for any
claims not covered by the primary Technology Liability policy. Defense costs shall be outside the limits of
liability.
(a) Coverage shall include,but not be limited to,the following:
(i)Failure to prevent unauthorized access
(ii)Unauthorized disclosure of information
(iii)Implantation of malicious code or computer virus
(iv)Fraud,Dishonest or Intentional Acts with final adjudication language
(v) Intellectual Property Infringement coverage, specifically including coverage for intellectual
property infringement claims and for indemnification and legal defense of any claims of
intellectual property infringement, including infringement of patent,copyright,trade mark or trade
secret, brought against the City for use of Deliverables, Software or Services provided by
Consultant under this Agreement.
Technology coverage may be provided through an endorsement to the Commercial General Liability(CGL)
policy, a separate policy specific to Technology E&O, or an umbrella policy that picks up coverage after
primary coverage is exhausted.Either is acceptable if coverage meets all other requirements.Technology
coverage shall be written to indicate that legal costs and fees are considered outside of the policy limits and
shall not erode limits of liability. Any deductible will be the sole responsibility of the Consultant and may
not exceed $50,000 without the written approval of the City. Coverage shall be claims-made, with a
retroactive or prior acts date that is on or before the effective date of this Agreement. Coverage shall be
maintained for the duration of the contractual agreement and for two (2) years following completion of
services provided. An annual certificate of insurance, or a full copy of the policy if requested, shall be
submitted to the City to evidence coverage.
6. Any other insurance as reasonably requested by City.
10.2 General Insurance Requirements:
1. All applicable policies shall name the City as an additional insured thereon,as its interests may appear. The
term City shall include its employees, officers, officials, agents, and volunteers in respect to the contracted
services.
2. The workers' compensation policy shall include a Waiver of Subrogation (Right of Recovery) in favor of
the City of Fort Worth.
3. A minimum of Thirty (30) days' notice of cancellation or reduction in limits of coverage shall be provided
to the City. Ten(I0)days' notice shall be acceptable in the event of non-payment of premium. Notice shall
be sent to the Risk Manager, City of Fort Worth, 1000 Throckmorton, Fort Worth, Texas 76102, with
copies to the City Attorney at the same address.
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4. The insurers for all policies must be licensed and/or approved to do business in the State of Texas. All
insurers must have a minimum rating of A- VII in the current A.M. Best Key Rating Guide, or have
reasonably equivalent financial strength and solvency to the satisfaction of Risk Management. If the rating
is below that required,written approval of Risk Management is required.
5. Any failure on the part of the City to request required insurance documentation shall not constitute a waiver
of the insurance requirement.
6. Certificates of Insurance evidencing that the Consultant has obtained all required insurance shall be
delivered to and approved by the City's Risk Management Division prior to execution of this Agreement.
11. Compliance with Laws,Ordinances,Rules and Regulations.
Consultant agrees to comply with all applicable federal, state and local laws, ordinances, rules and
regulations. If the City notifies Consultant of any violation of such laws, ordinances, rules or regulations,
Consultant shall immediately desist from and correct the violation.
12. Non-Discrimination Covenant.
Consultant, for itself, its personal representatives,assigns, subcontractors and successors in interest, as part
of the consideration herein, agrees that in the performance of Consultant's duties and obligations hereunder, it shall
not discriminate in the treatment or employment of any individual or group of individuals on any basis prohibited by
law. If any claim arises from an alleged violation of this non-discrimination covenant by Consultant, its personal
representatives, assigns, subcontractors or successors in interest, Consultant agrees to assume such liability and to
indemnify and defend the City and hold the City harmless from such claim.
13. Notices.
Notices required pursuant to the provisions of this Agreement shall be conclusively determined to have
been delivered when (1) hand-delivered to the other party, its agents, employees, servants or representatives, (2)
delivered by facsimile with electronic confirmation of the transmission, or (3) received by the other party by
United States Mail,registered,return receipt requested,addressed as follows:
TO THE CITY:
City of Fort Worth With Copy to the City Attorney
Attn: Susan Alanis,ACM at same address
1000 Throckmorton
Fort Worth TX 76102
Facsimile:(817)392-6134
TO CONSULTANT:
Name:Presidio Networked Solutions Group,LLC
Attn:Contracts
Address:1955 Lakeway Drive, Ste 220
City, State,Zip Lewisville TX 75057
Facsimile:469.549.3 8 88
14. Solicitation of Employees.
Neither the City nor Consultant shall, during the term of this Agreement and additionally for a period of
one year after its termination, solicit for employment or employ, whether as employee or independent contractor,
any person who is or has been employed by the other during the term of this Agreement, without the prior written
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consent of the person's employer. This provision shall not apply to an employee who responds to a general
solicitation or advertisement of employment by either party.
15. Governmental Powers.
It is understood and agreed that by execution of this Agreement,the City does not waive or surrender any of
its governmental powers.
16. No Waiver.
The failure of the City or Consultant to insist upon the performance of any term or provision of this
Agreement or to exercise any right granted herein shall not constitute a waiver of the City's or Consultant's
respective right to insist upon appropriate performance or to assert any such right on any future occasion.
17. Governing Law and Venue.
This Agreement shall be construed in accordance with the laws of the State of Texas. If any action,whether
real or asserted, at law or in equity, is brought on the basis of this Agreement, venue for such action shall lie in state
courts located in Tarrant County, Texas or the United States District Court for the Northern District of Texas, Fort
Worth Division.
18. Severability.
If any provision of this Agreement is held to be invalid, illegal or unenforceable, the validity, legality and
enforceability of the remaining provisions shall not in any way be affected or impaired.
19. Force Majeure.
The City and Consultant shall exercise their best efforts to meet their respective duties and obligations as
set forth in this Agreement, but shall not be held liable for any delay or omission in performance due to force
majeure or other causes beyond their reasonable control (force majeure), including, but not limited to, compliance
with any government law, ordinance or regulation, acts of God, acts of the public enemy, fires, strikes, lockouts,
natural disasters, wars, riots, material or labor restrictions by any governmental authority, transportation problems
and/or any other similar causes.
20. Headings Not Controlling.
Headings and titles used in this Agreement are for reference purposes only and shall not be deemed a part of
this Agreement.
21. Review of Counsel.
The parties acknowledge that each party and its counsel have reviewed this Agreement and that the normal
rules of construction to the effect that any ambiguities are to be resolved against the drafting party shall not be
employed in the interpretation of this Agreement or exhibits hereto.
22. Amendments.
No amendment of this Agreement shall be binding upon a party hereto unless such amendment is set forth in
a written instrument,and duly executed by an authorized representative of each party.
23. Entiretv of Agreement.
This Agreement, including any exhibits attached hereto and any documents incorporated herein by
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reference, contains the entire understanding and agreement between the City and Consultant, their assigns and
successors in interest, as to the matters contained herein. Any prior or contemporaneous oral or written agreement
is hereby declared null and void to the extent in conflict with any provision of this Agreement.
24. Counterparts.
This Agreement may be executed in one or more counterparts and each counterpart shall, for all purposes,
be deemed an original, but all such counterparts shall together constitute one and the same instrument. An executed
Agreement, modification, amendment, or separate signature page shall constitute a duplicate if it is transmitted
through electronic means,such as fax or e-mail, and reflects the signing of the document by any party.Duplicates are
valid and binding even if an original paper document bearing each party's original signature is not delivered.
25. Warranty of Services.
Consultant warrants that its services will be of a professional quality and conform to generally prevailing
industry standards. City must give written notice of any breach of this warranty within thirty(30)days from the date
that the services are completed. In such event, at Consultant's option, Consultant shall either(a) use commercially
reasonable efforts to re-perform the services in a manner that conforms with the warranty,or(b)refund the fees paid
by the City to Consultant for the nonconforming services. EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN,
CONSULTANT MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
26. Milestone Acceptance.
Consultant shall verify the quality of each deliverable before submitting it to the City for review and
approval. The City will review all deliverables to determine their acceptability and signify acceptance by execution
of the Milestone Acceptance Form, which is attached hereto as Exhibit "C." If the City rejects the submission, it
will notify the Consultant in writing as soon as the determination is made listing the specific reasons for rejection.
The Consultant shall have ten (10)days to correct any deficiencies and resubmit the corrected deliverable. Payment
to the Consultant shall not be authorized unless the City accepts the deliverable in writing in the form attached. The
City's acceptance will not be unreasonably withheld.
27. Network Access.
27.1 City Network Access. If Consultant, and/or any of its employees, officers, agents, servants or
subcontractors(for purposes of this section"Consultant Personnel"),requires access to the City's computer network
in order to provide the services herein, Consultant shall execute and comply with the Network Access Agreement
which is attached hereto as Exhibit"D"and incorporated herein for all purposes.
27.2 Federal Law Enforcement Database Access. If Consultant, or any Consultant Personnel, requires
access to any federal law enforcement database or any federal criminal history record information system, including
but not limited to Fingerprint Identification Records System ("FIRS"), Interstate Identification Index System ("III
System"), National Crime Information Center ("NCIC") or National Fingerprint File ("NFF"), that is governed by
and/or defined in Title 28, Code of Federal Regulations Part 20 ("CFR Part 20"), for the purpose of providing
services for the administration of criminal justice as defined therein on behalf of the City under this Agreement,
Consultant shall comply with the Criminal Justice Information Services Security Policy and CFR Part 20, and shall
separately execute the Federal Bureau of Investigation Criminal Justice Information Services Security Addendum.
28. Immiaration Nationality Act.
The City of Fort Worth actively supports the Immigration & Nationality Act (INA) which includes
provisions addressing employment eligibility, employment verification, and nondiscrimination. Consultant shall
verify the identity and employment eligibility of all employees who perform work under this Agreement. Consultant
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shall complete the Employment Eligibility Verification Form (I-9), maintain photocopies of all supporting
employment eligibility and identity documentation for all employees, and upon request, provide City with copies of
all I-9 forms and supporting eligibility documentation for each employee who performs work under this Agreement.
Consultant shall establish appropriate procedures and controls so that no services will be performed by any employee
who is not legally eligible to perform such services.Consultant shall provide City with a certification letter that it has
complied with the verification requirements required by this Agreement. Consultant shall indemnify City from any
penalties or liabilities due to violations of this provision. City shall have the right to immediately terminate this
Agreement for violations of this provision by Consultant.
29. Informal Dispute Resolution.
Except in the event of termination pursuant to Section 4.2, if either City or Consultant has a claim,dispute,or
other matter in question for breach of duty, obligations, services rendered or any warranty that arises under this
Agreement, the parties shall first attempt to resolve the matter through this dispute resolution process. The disputing
party shall notify the other party in writing as soon as practicable after discovering the claim, dispute, or breach. The
notice shall state the nature of the dispute and list the party's specific reasons for such dispute. Within ten(10)business
days of receipt of the notice, both parties shall commence the resolution process and make a good faith effort, either
through email, mail, phone conference, in person meetings, or other reasonable means to resolve any claim, dispute,
breach or other matter in question that may arise out of, or in connection with this Agreement. If the parties fail to
resolve the dispute within sixty(60)days of the date of receipt of the notice of the dispute,then the parties may submit
the matter to non-binding mediation in Tarrant County, Texas, upon written consent of authorized representatives of
both parties in accordance with the Industry Arbitration Rules of the American Arbitration Association or other
applicable rules governing mediation then in effect.The mediator shall be agreed to by the parties.Each party shall be
liable for its own expenses, including attorney's fees; however, the parties shall share equally in the costs of the
mediation. If the parties cannot resolve the dispute through mediation,then either party shall have the right to exercise
any and all remedies available under law regarding the dispute. Notwithstanding the fact that the parties may be
attempting to resolve a dispute in accordance with this informal dispute resolution process, the parties agree to
continue without delay all of their respective duties and obligations under this Agreement not affected by the dispute.
Either party may,before or during the exercise of the informal dispute resolution process set forth herein,apply to a
court having jurisdiction for a temporary restraining order or preliminary injunction where such relief is necessary to
protect its interests.
30. Reportin¢Reauirements.
For purposes of this section,the words below shall have the following meaning:
Child shall mean a person under the age of 18 years of age.
Child pornography means an image of a child engaging in sexual conduct or sexual performance as defined by
Section 43.25 of the Texas Penal Code.
Computer means an electronic, magnetic, optical, electrochemical, or other high-speed data processing device that
performs logical, arithmetic, or memory functions by the manipulations of electronic or magnetic impulses and
includes all input,output,processing,storage,or communication facilities that are connected or related to the device.
Computer technician means an individual who, in the course and scope of employment or business, installs, repairs,
or otherwise services a computer for a fee. This shall include installation of software, hardware, and maintenance
services.
If Consultant meets the definition of Computer Technician as defined herein, and while providing services pursuant
to this Agreement, views an image on a computer that is or appears to be child pornography, Consultant shall
immediately report the discovery of the image to the City and to a local or state law enforcement agency or the Cyber
Tip Line at the National Center for Missing and Exploited Children. The report must include the name and address
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 10 of 81 Rev.11/2014
City Secretary Contract No.
of the owner or person claiming a right to possession of the computer,if known,and as permitted by law.Failure by
Consultant to make the report required herein may result in criminal and/or civil penalties.
31. Sianature Authority.
The person signing this agreement hereby warrants that he/she has the legal authority to execute this
agreement on behalf of the respective party, and that such binding authority has been granted by proper order,
resolution, ordinance or other authorization of the entity. This Agreement, and any amendment(s) hereto, may be
executed by any authorized representative of Consultant whose name, title and signature is affixed on the
Verification of Signature Authority Form, which is attached hereto as Exhibit "F" and incorporate herein by
reference.Each party is fully entitled to rely on these warranties and representations in entering into this Agreement
or any amendment hereto.
Executed in multiples this the_U day of 20L�;
AGREED: AGREED:
CITY OF FORT WORTH: PRESIDIO NETWORKED SOLUTIONS
GRO LL�
By: By:
Su AiitTy
s Stacy Hutchings
Assis Ma ager Senior Vice President
Date: (1 Z 1'S- Dater t
f-�°Rr��jj
ATT (� °° °0b0 b ATTEST:
0
By: /' 8-1 By:
M J. ayser (�8 0 Name
C Secret Title
o 0
0
� �L00X A�
APPROVE O FORM AND LEGALITY:
Y�
Maleshia`FTMndr
Senior Assistant City Attorney
CONTRACT AUTHORIZATION:
M&C: —19
0704
Date Approved:
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH,TX
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page I I of 81 Rev.11/2014
City Secretary Contract No.
EXMIT A
STATEMENT OF WORK
PRESID10
UC AND NETWORK REFRESH PHASE 1
CITY OF FORT WORTH
APRIL 13, 2015
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 12 of 81 Rev.11/2014
City Secretary Contract No.
.rN1 `fl�„rrh P R E S I D 10
April 13,. 2 2015
r.iC and Neh.Nort Refresh Prase 1
PROPOSAL TEAM
Name Companffunction Phone Email
Stephanie Barnes Sr Account Executive 469 549 3840 SBarnesiCaPresidio.com
R chard Morse {consulting Principal 469 549 3856 RMorse( Presidio.com
REVISION HISTORY
Revision Revision Date Name Notes
1 0 01-29-2015 Barries Inibal Delr.ery to Client
1 1 U4-13-2015 Richard Mo,se Ch,inried to just Phase 1
Ncv-es
Cr 2015 Presidio Net her"kr o'oithronS 61caip, L!L, AY 6!-+eser, j tA,s oocurrj nr a17a r:5
,jvntents are tJ�r_or7l�drr3!a!and pruprretary lntel'ectt:a!pro�r,1 of R~?s,c+,o PJe�waher:+
Soiutrons Grot:p, L LC an�+may not bA rlupirr_ated, !edrst�nh�ted or'd!:��iayad t��any t.h,rd party.
wrtheUt the eApre"5 written C"?nSent of?'res!rfro NeMorke-:!So?Ui ons 6ro4r% LLQ_
0her pry dt:ct an,)'con-Cpany nan-�--s nxnt,oned here!n n,ev be the trademarks of there eeSDecUvc
ow hers
Fa,,isinn i -i Pao,?:c� 17
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 13 of 81 Rev.11/2014
City Secretary Contract No.
Cit�ofFort wmrth
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1.cxsnUTIvcowcmxsvv......................... --.........................................................................................*
1.1.Introduction.......................................................................................................................................*
1.2.Situation............................................................................................................................................o
1.aSolution Overview..............................................................................................................................*
1.4.Impact................................................................................................................................................5
o.SYSTEMS ENGINEERING AND PLANNING PHASE......................................................................................r
2.1.Introduction.......................................................................................................................................r
z2,Systems Engineering anmpmnmnopowsemcopmofWork.................................................................r
zaPlanning Phase Deliverables............................................................................................................1a
a.sxsnUTIomPHASE..............................................— .....--..................................................................1r
a1.Introduction....................................................................................................................................1r
z2.Execution Phase Scope m,Work.......................................................................................................o
3.zExecution Phase oexwermmes..........................................................................................................mo
a*Change Management Process.........................................................................................................az
4.*axoMprIOwo.........................................................................................................................................yz
n.PRICING..................................................................................................................................................aw
o.TERMS AND commno^m........................................--- ...................................................................oo
zAUTHORIZATION TmPROCEED........................—'-- ........................................................................yr
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Presidio Networked Solutions omov LLC Professional Services Agreement 7oumowgy
City Secretary Contract No.
Cif[of Fort 1,'1a,rth
April 13. 2015 P R E S I D I A
UC and NebwLirl• P.efresh Prase 1
1. EXECUTIVE OVERVIEW
1.1. Introduction
Presidio Netoni-ked Solutions Group,LLCI,a M.nol y ovvnea subsidiary of Fresidio 1'Jetimrked
Solutions,Inc ("Presidia")is pleased to propose the tollov,rnq solr.rtion to City of Fort Worths
("Fort'North"or"Client") This Proposal summirims the results of the Errosioning and
Frnposal Phases and details the efforts and conclusions or the'J sion and Proposal Tearns
1.2. Situation
Fort'Woith is planning to rnlg ate from[herr aging PJorel si\,.rtems to a Cisco Unified
Communications system Currently there are about 5300 desl,phones and 1 140 analog
devices on the PJortei The PJortel systems are distributed thrnugl-out the Citi/Nut are all
connected back to Vie main system at City Hall ✓ra Internet Protocol(IF) Even though the
systems are IF connected for systerr�to-sy�,ter)corro-nun cation, almost all phones are TDM
The current voicemail systen is Nortel CaIIPOOt wth about 3000 mailboxes Fort Worth is
also using Nortel's S,'rr,posturn product to support 7 different call ceriters The number of
peak concurrent agenr-� on the s,yslem is 195
FortWorth also has an aging kiortel networl.rifrastructure at approximately 190 locations
The c.urrenr Nortel w,ntrhes and rn_uterswill need to be replaced in order to support the neve
Cisco Systems Unified Cnmrrninications t1-!Ci solution
1.3. Solution Overview
To better align Wath Fort EAYorthfs funding this project vAl be broken into phases The first
phase v-all focus on the core servires at the Data Center and Drsastet Recovery([R)
FaciliN, It will 31So include upgrad ng the switches and replaces the phones at about 20 of
the 190 total locations The following phases wail address the remaining sites thmughout
F ortWorth
„ nevv Osco Systerrs Nexus Data Center core will be installed to provide high availability b.,
all services that are hosted at the main Data C enter inside City Hall located at 1000
Throckrnorton The Pde u,core v'vrll Lie duplicated at the DR Facuht�to ensure consistent
-ervices are available v.ihen smites are disrupted at the Data Center
A ne ev Cisco Systems Catah-st PJetv,ork Core v'All be installed to replace the aging Nortel
core switches at the Data Center —1,11 of the existing PJortel access srntches%mll be replaced
with new Catalyst access svoitches The exiling rJortel does not have redundant'at the
DR f3cllity,so the installation of the Ciscu equiprrenl here will be nevv These new sv,ritches
wall provide Power Over Ethernet(PoE)at up to 60 vvatts per port In addition,each access
switch is Layer 3 with the ability to pruvrde enhanced Layer 3 services All of the larger Fort
Worth facilities will get dedicated di-trbutnon s witches to ensure higher availability in the
event of a device failure We are currenify anticipating 15 facilities that wall get these
dedicated switches,while all otherfacilitresvall collapse tre d stnhubon role Into either a
nevv router or access swrtc i
All sites that are connected via T I _err ce)roll get a rev%?Cisco router to replace the aging
Nortel router This routerwill double as a voice gaterra_y to ensure bask phone services are
available in the event of a circuit outage
Revision 1 1 Page 4 err 3'
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rip-,of Fon 1':,,rth P R E S I D 1 4
April 13. 2015
ILIO and NeR�.,rl, Pefresh Phase 1
To host the neve Cisco UC envltonnient,a Cisco UCS E.-Series solution is bung Installed
This solution vnll further streamline tre virtual and curnpute en✓Ironrnerit within the Data
Center v,hile also reiiucn-g space,pov,Pr and overall cast
Presidio will adhere to Cisco's best practir_esfoi an Enterprise woke sulution l'.eeping in
mind the projected growth for Foit'i:Vorih w ttie next 3 to 5 years In addition to best
practices,Presidio voll leverage the e\,periences gained from other deployments of this size
The folluvnng Cisco systems vvill tie installed to the Ci_r o UCS B-Series environment
• Cisco Untried Cornmunrataons Manager(UC.M)
• Cisco Unity Connection (CU-')
• Cisr_n Instant Messaging&Presence(11AR )
• Cisco Unified Contact Center Express(UCC;:)
• CiscoEnierrencyResporider ((.ERI
These Cisco systems)Pali be deployed redundantly across both data centers to ensure
geographic high availahility `•'inous testing vnll he performed to validate application and
site level redundancy
All of the Nortel phones and analog devices well be migrated over to the Cisco solution in a
phased approach that will be in srnc v�,ith the network swvitch-i and router replacernent The
legacy equipment vvtll be moved to a centralized location within each Uullding to allowtor
disposal bye Fort1,North
IA. Impact
This prolect is recommended as a means of achieving critical goals and objectives at Fort
VVorth The investment in the proposed solution will help to consolidate and reduce costs
Mile increasing reliability arid improving r-ustomer and ernployee satisfaction irnproved
efficiencies in wodJlovv, increased collaboration and stable 1 always-on information platforms
vwll benefit the ForiV'•iorth user oomrriunity Here are son-e of the key irnprovetnents that
Fort Worth vull gain viith the new Cisco LIC solution
• Ability to merge operational and:support staff via the.cowergence of teleph ny,as an
application on the data netv,t)rk
• Ability to cross trap, staff and gain associated effciencles of stall'expertise
• Transporting voice traffic on-net reducing traditional trunking and long distance charges
• Capability to convert traditional copper bunking(PR.Analog)to SIP trtnkina Most
con-panies realize bear- een 15%to 50'14,redudlon on recurring telco costs
• Alidity to deploy a system-mde presence and instant rnes_aginri -allowing employees
and partnersto react the right resource instantly
• Ability to deploy desiacip sharing and web conferencing adowng Instant collaboration
and viewing of applications and dooirnents between stakeholders(CAD dr3wtngs,
spreadsheets,etc )
• Ability to deploy -!,deo capable endpoints to provide a richer rneetmg er•perlence
• Ability for one click escalation of conversations from infant rnessaging to voice to
desktop share to video allowing faster Interactions and decic,on making
RovIsion 1 1 Page 5 cf:7
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City Secretary Contract No.
City of Fort Worth
April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
• Capability to securely extend the suite of collaboration applications to mobile users on
iPhone,iPad and Android devices providing staff and partners to interact with the right
resource,regardless of location
Revision 1.1 Page 6 of 37
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City Secretary Contract No.
Glc;of Fort b�brth P wK E S I D I O
April 13. 3015
UC and Net,r,in6 Pefresh Phase I
Z SYSTEMS ENGINEERING AND PLANNING PHASE
2.1. Introduction
The Systenr Engineering Planning Phase Is the detailed planning and design that
Incorporates discover, analvs s, and knovAedge tranMer
I\,eJ Presidio team rnen-Lers vvil,be as:sjgned during the Plannnrg Phase and wtli include the
Gillovving
2.1.1.Project Manager
Presidio will provide a Prolect Manages (PKI) ^+ho I.:-smell-versed in the tedinology
involved and experienced In project management best practire methodologies
Responsibilities vAli Include
• VVurk vvlth Fort North and Piesidio project personnel to prioritize and plan the
activities for the duration of the engagen-lent Establish lines of commmicabon
and frequency,of reporting
• Re✓tevv and communicate the stanlis ort the project/,Atli periodic status reports
and/or conference calls that highlight perforTrarlce on plranned tasks,as vwil as
any issues or other areas,requinrig attention by Presidio and/or Fort Worth
• Monitor quart!on the project and establishing effect✓- romrrlunicatlons wath Fort
Worth staff,Wile maintariing focused,high_gijahty effort through project
completion
• Create an implementation schenulewithall necessary tasks arid associated
timelines
• Attend any appropriate project Systems Engo eenrig and Planning Phase
Workshops that require PNI participation and associated follov«up (Action Items,
Resource Planning.etc )
2.12.Engineering Personnel
Presidio vvill assign;lead senior corisulting and S/s'tems architect v,ho will lead this
project from a technology and design perspective This engineer vvill work closely with
Fort Worth technical lead to ensure the design,coringuratlons,equipment specifications,
and methodology are accurate and in line/,nth the mierall prolec.t goals This consulting
engineer will also consider and make recommendations to ensure that the specifics of
this prolect are in Ilne v4th the greater system wide architecture and technology goals of
Fort Worth
2.2. Systems Engineering and Planning Phase Scope of Work
2.2.1.Systems Engineering and Planning Phase Tasks
The following Systerns Engineering and Planning Phase tasks✓tall he perrormed during
this phase
• Project kickoff P4eeting
• Verification of roles and iesponsibhties
Pa,lnun 1 1 Page 7 of 31
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City Secretary Contract No.
City of Fort Worth
April 13, 2015 P R E S I D 10,
UC and Network Refresh Phase 1
2.2.2.Systems Engineering and Planning Phase Elements
The following elements will be identified,reviewed and/or defined:
2.22.1.Site Information
• Sites included as part of this project
o Data Center
o DR Facility
o City Hall
o Courts Building
o JEOC
o James Avenue Service Center I &II
o Central Library and Cable Office
o Fire &Police Public Safety(P5B)
o IT Solutions
o City Hall Annex:Building
o The Swift Building
o Hazel Harvey Peace Building
o Columbus Trail(Solid\waste)
o Convention Center
o Will Rodgers
o PACS Administration
o Oil&Gas Building(ERP)
o IT Communications Services I &II
o South West Courts
2.222.Data Network(Core,Distribution and Access Layers)
• High Level Topology Description wth Diagrams
• Equipment List,IF Addressing,IOS Revisions, and Feature Sets
• Security Considerations
• Network Device-level Security
• Routing Protocol Security
• Control Plane Policing
• WAN Considerations
• WAN Topology
• 1w.AN Routing Protocols
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City Secretary Contract No.
City of Fort Worth
April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
• LAN Considerations
• LAN Topology
• Interior Gateway Protocol(s)
• SNMP
• Spanning Tree
• VLANstVTP
• IP Services(DHCP,DNS and NTP)
• High Availability
• Growth Systems Engineering and Planning
• Other Considerations
2.22.3.Facilities
• Device Cabling Termination and Connectivity
• Racks
• Power and LIPS
• Access
2.2-24.Quality of Service
• Business Critical Applications
• Real Time Applications
• Utility Applications
• Best Effort Applications
2.22.5.Server Infrastructure
• Physical Servers
• Virtual Servers
• Develop/Design for deploying the following Cisco UC Applications
o Cisco UCM
o Cisco Unity Connection
o Cisco IP&M
C, Cisco UCCX
o Cisco CER
• Provide Fort Worth the storage requirement per VM
o Fort Worth will ensure that the existing SAN meets Cisco's minimum
requirements to host all of the VMs
o All ESXi hosts on the Cisco UCS B-Series w1l boot from SAN
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City Secretary Contract No.
City of Fort Worth
April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
• Network Connectivity
• Storage Connectivity
o Fort Worth will ensure that there are sufficient BGb interfaces for
connecting the Fabric Interconnects to the storage network
2.22.6.Storage Infrastructure
• Local
• SAN
• NAS
• Data Optimisation
2.22.7.WP Migration
• Redundancy options
• Dial plan and DID block
• IP addressing
• Cut-over scheduling
• Licensing for CUBE
2.228.CER
• High Availability/
• Emergency Response Locations(ERL)
• Emergency Location Identification Numbers
• Switch compatibility
• Automatic vs manual devices
• Wireless IP phones
• E911 vs Basic911
• PSAP contact identification
• Carrier service requirements
• Location specific carder information
• ALI file delivery/integration with PSAP(s)
• SNMP requirements
2.22.9.Telephony System
• Current Call Flows
• Proposed Call Flows
• Phone Numbers
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City Secretary Contract No.
City of Fort Worth
April 13, 2015 P R E S I D 10,
UC and Network Refresh Phase 1
• Operators
• Executive/Administrative Assistant(s)
• Automated Attendant
• Call Processing
• Dial Plan
• Telecommunications and Circuits
• Voice Gateways
• Call Routing and Overflow
• Call Restrictions
• Caller ID
• Directory Services
• Music on Hold(MoH)
• Conferencing
• Call Reporting
• Paging
• Call Recording
• Faxing
• Analog Devices
• Site Naming Conventions
• System Speed Dials
• Fire/Alarm System Integration
• Emergency Call Services(91 lIE911)
• High Availability
• Backup and Disaster Recovery
• Security Considerations
• Growth Systems Engineering and Planning
2.2Z,10.Phone Features
• Standard Features
• Advanced Features
• Soft Keys
• Phone Directory
• Phone Services and Applications
• Phone Background(s)
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City of Fort Worth
April 13, 2015 P R E S I D 10,
UC and Network Refresh Phase 1
• Custom Ring Tones
• Call Waiting
• Intercom
• Paging through the Phones
• Phone Counts and Types
• Phone Licensing
• Phone Layouts
• Multiple Call Handling
• Phone Attachments
o Headsets/Cables
• Analog Phone Features
• Mobility Features
• VJeb Page Access
• Personal Speed Dials
• WebDialer-NA
• Quality Reporting Tool
• Call Forwarding OffNet
2.2.2.ft Voicemail
• Current Voicemail System Information
• Number of Ports
• Number of Mailboxes
• Features in Use
• Phone System Integrations
• New Voicemail System
• New Features
• Sizing Corrections for Ports and Mailboxes
• Integration with Legacy PBX or Voicemail
• Mailbox Transition Plan
• Message Retention Requirements
• Duration,if any of Coexistence of Old and New Systems
• Communications Plan for Transition to New Voicemail
• Identify Password Requirements
• Identify Mailbox Lockout Policy
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City of Fort Worth
April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
• Voicemail Netv�crking
• Exchange Environment,Version, Message Store Servers,Clustering,Backup
Policy,Storage,IMAPMJebDav Configuration,Applicable Routing Groups
• AD Environment,Versions OU hierarchy,etc.
• Existing Voicemail Networking
• New Networking Requirements,
• Voice Message Access
• Phone Message Button
• Voice Message Stare
• Desktop Access
• VVeb Access
• Cell Phone Access
• Access from other Devices
• Voicemail Access Numbers
• Current Numbers
• "Backdoor Numbers
• Auto Attendant Numbers
• Voicemail Transfer
• Direct to VM
• Transfer to External Numbers
• Outbound Message Notification
• Call Coverage—"0"Out
• Auto Attendants
• Voicemail Greetings
• Auto Attendant
• Group Voicemail
• Schedules
• Holidays
• Advanced Features
• Message Monitor
• Dropped Call Recovery
• VoiceView
• Voicemail Directory
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City Secretary Contract No.
City of Fort Worth
April 13, 2015 P R E S I D 10.
UC and Nehvork Refresh Phase 1
• Message Retention Policy
• High Availability
• Business Impact
• HA Configuration/Design
• Disaster Recovery
• Security Considerations
22.2.V.Contact Center
• Current System Information
• Existing Contact Center Product(s)
• Existing Call Flow Diagrams/Descriptions
• Incoming Numbers
• Current Usage Statistics(BHCA,etc
• Hours of Operation
• Current#of Agents
• Contact Center Agents and Locations
• Current#of Supervisors
• Call Flow
• Call Routing—Competency,Skills,Groups
• Call Queuing and Overflow
• Special Scenario Queue Handling
• Prompt Recording
• Database Integration
• Desktop Application Integration
• Agent Phone Configuration
• Agent Interface
• Cisco Agent Desktop
• Advanced Features
• IVR
• Reporting
• Contact Center Licensing
• High Availability
2.22,V.Additional UC Applications
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City of Fort Worth
April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
• Advanced Call Accounting
• UC Network ManagementlAdministration
• Attendant ConsoleilPMA
• Client Services Framework Applications
• Instant Messaging and Presence
ZZ2,U.Licensing
• CUVVL Licensing
• A la Carte Licensing Options
• Additional Cisco Licenses
• Third Party Licenses
• Server Licensing
• Storage Licensing
2.2275.Maintenance
• ELA
• ECMU (ESW/UCSS)
• Third Party Maintenance
2.22.f6.Policies and Access
• Policies and Systems Access
• Anti-Virus Policy
• Change Management Procedures
2.22.f7.Training Plan
• Administrator Training
• User Training
• Training Setup &Preparation
2.22.78.Miscellaneous
• Inventory
o Asset tagging
• Storage of Legacy Equipment
• Special Areas of Deployment
2.22.0,SWport Plan
• Initial Go Live Support and Freeze Period
• Ongoing Solutions Support
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City Secretary Contract No.
c_.mrofFort\^5,,nl 13. ?01PRESIDIO
r�p2015
UC and NeCNnr1 Refresh Phase i
2.3. Planning Phase Deliverables
Document Description
Systems Engineering Report DetadFd design, project plan, project logistics, and
finalized Ey.erutlon Phase b ling n-Oestone-�
pee I�Inil I � Pada 15 of 37
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ptil3. 2v of rth PRESIDI0
C�.pnl 13, 20 15
UC and Ne@n!nrl- P,efresh Prase 1
3. EXECUTION PHASE
3.1. Introduction
The Execution Phase of rhes project consists of perforrnng the detailed scope of wort;
During U-e Execution PI-ase.risk. is cordinually nitigated trV strong protect rnanagernent,
ted-irucal leadership,detailed docurnerdation,training,kt)OWEdge transfer tasks and a
defined"freeze period"that fine tunes the soli_Ition and assures that the solution operates to
functional specifications before protect completion and handoff to the operations team This
is all done to ensure client satisfaction and unit,-with business goals and obtectiaes
Pressdro approaches project eAecution rrorn:a shills-based perspel_rve Our Execution
Team is made up of indrodualsv,ho have specitrc stall sets that w!l be utilized at different
times during a given protert This allows us to provide a very specialized vnrkforr_e to Fort
Worth and utilize the appropn ite resource for the tasty:req'r.red
3.2. Execution Phase Scope of Work
The following Execution Phase tasks'41 he perforr-ned during this phase
3.2.1. Fort Worth Change Management
All ser-'ice impact ng changes will go through Fort Vd rth Change latanagerrient
processes and appro;als
3.2.2.Data Center Core and Server Access
3,2.2.1 Locations
• Fort tNortl- Date Center
• Fort Worth DP Fac lit,-
3.2.22.Nexus 7706 Core Switches(Qty:2 at Data Center,Qty:1 at DR)
• Install and configure switches
• Venfvnlpgrade Nevus 05
• Configure ad.anced sv�;dching teaturesrsecurrty mechanisms
• Configure High Availabiky features
• Configure QoS
• Configure IP Ser ices
3.22.3.Nexus 5672 Switches(Qty:2—Data Center Only)
• Install and configure svvitches
• Verify/Upgrade hJe=us OS
• Confiqure advanced s,,otcrung feature Jseajriti mechanrstrls
• Configure High Availabdiry reatures
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UC and Neh-vork Refresh Phase 1
• Configure QoS
3.2-24.Nexus 2248 Top of Rack Switches(Qty:92—Data Center Only)
• Install and configure switches
• VerifyNpgrade Nexus OS
3.2.3.Network Core
3.231.Locations
• Fort Worth Data Center
32.32.Catalyst 6807 Switches(Qty:2)
• Install and configure switches
• Verify/Upgrade IOS
• Configure advanced switching featuresrsecurity mechanisms
• Configure High Availability features
• Configure QoS
• Configure IP Services
3.2.4.UCS Server Infrastructure
3.2.4 f.Locations
• Fort'Worth Data Center
• Fort Worth DR Facility
3.2.42.Cisco UCS B-Series(Blades and Chassis)
• Rack,cable and assemble Cisco UCS
• Rack and cable access switches
• Allow systems to burn in and note any hardware issues
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April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
• Configure QoS
12-24.Nexus 2248 Top of Rack Switches(Ory:92— Data Center Only)
• Install and configure switches
• Verity/Upgrade Plexus OS
3.2.3.Network Core
3.2.3.7.Locations
• FortWorth Data Center
32,32.Catalyst 6807 Switches(Qty:2)
• Install and configure switches
• VerifylUpgrade IOS
• Configure advanced switching featuresisecurity mechanisms
• Configure High Availability features
• Configure QoS
• Configure IP Services
3.2.4.UCS Server Infrastructure
3.2.417.Locations
• Fort Worth Data Center
• Fort Worth DR Facilih_V
32.42.Cisco UCS B-Series(Blades and Chassis)
• Rack,cable and assemble Cisco UCS
• Rack and cable access switches
• Allow systems to burn in and note any hardware issues
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April 13,3. 2?015
UC and Network Refresh Phase 1
3.2.43.Cisco 6248 Fatinic interconnects
• Validate and Upgrade IDS
• Cable swwtches
• Configure'VLANs
• Configure Virtual Fort Channels
• Test and Verify connectivity
3,2.4 4 SAN Configuration
• Configure storage switches
• Register hosts oath the SAN
3.24.5.Host Configuration
• Install ES;,(i on all UCS hosts
• Add hosts to vCenter
• Configure vSwtches
3.2.5. Cisco ACS(Qty:2)
3.251.Locations
• Fort Worth Data Center
3.2.52.Cisco ACS
• Install Cisco ACS
• Integrate into Fort Worth AD(if applicable)
• Add Cisco devices that will leverage TACACS for authentication
• Setup TACACS authentication policy
3.2.6.Core Cisco UC Components
3.2.6.1.Locations
• Fort Worth Data Center
• Fort Worth DR Facility
3.2,62.Cisco Prime Licensing Manager(PLO
• Build 1 x new Cisco PLM
• Register and Install licensing
3.2.6.3.Cisco UCM
• Build 1 x new Cisco UCM Publisher(7500 user template)
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UC and Network Refresh Phase 1
• Build 2 x new Cisco UCM Subscriber(7500 user template)
o This server will he dedicated for TFTP and MOH
o Add UCM Subscribers to cluster
• Build 4 x neve Cisco UCM Subscribers(7 500 user template)
o These servers will be dedicated for call processing
o Add UCM Subscribers to cluster
• Configure UCM for Fort Worth's dial plan
3.2.6.4.Cisco Unity Connection
• Build 2 x new Cisco Unity Connection Servers(10,000 user template)
• Integrate with existing Exchange
• Update licensing as required
• Integrate with UCM
• Configure voicemail ports
• Configure standand greetings
• Configure voicemail boxes(up to 5400 users)
• Configure voicemail greetings
• Validate and test
• Configure up to 15 Auto Attendants
3.2.6.5.Cis coIMP
• Build 2 x new Cisco IM&P Servers(15,000 user template)
• Update licensing as required
• Integrate with UCM cluster
• Deploy Jabber client to 10 users
• Validate and test
3.2.6.6.Cisco Expressway Edge
• Build 1 new Expressway Edge Server
• This VM will need to be in the DMZ
• Configure for standard remote access
• Add certificates and update public DNS
o Certificates and DNS updates will need to be provided by Fort Worth
• Integrate with UCM cluster
3.2.6.7.Cisco Expressway Core
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UC and Nerivork Refresh Phase 1
• Build 1 netiv Expressvvey Edge Server
• Configure for standard remote access
• Add certificates and update public DNS
o Certificates and DNS updates wall need to be provided by Fort Worth
• Integrate with UCM cluster
• Update licensing as required
3.2.6.8.Cisco UCCX
• Build 2 x new Cisco UCCX Servers
• Update licensing as required
• Integrate with UCM
• Validate and test
3.2.6.9.Cisco Emergency Responder(CEI
• Build 2 x new CER SeN ers
• Update licensing as required
• Integrate with l ICM
• Configure up to 10 Emergency Response Locations(EPL)
• Validate and test
3.2.6.10.Nortel/Cisco Integration(Oty.2 x Cisco 3925s)
• Install Crisco routers.
• Connectto Nortel via multiple Tis using QSIG
• Register to UCM cluster
• Validate and test
3.2.6.11 IP and User Directory Services Information
Ensure that the Cisco UC applications are configured for the following the services
according to their geographical location.
• DNS Servers
• Exchange Server
• SMTP Server
• NTP Server
• LDAP/Active Directory
3.2.6.12.Network Services
Thefollowing netvvork services need to be configured
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April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
• Multicast for Music on Hold(MoH)
o The details of what needs to be configured Ml be provided during the
planning phase of this project
o Multicast kill need to be properly configured on all Fort Worth routers
and swtches throughout the network
• DHCP Scope options for TFTF
3.2.7.Redundancy Testing(Fort Worth and Presidio Cooperative Tasks)
Fort Worth and Presidio will work together to develop a detailed test plan based on
validating the following core topics
3,2,7,1.Single B Series Blade Outage
This is a unique test as having a single B Series blade fail wrould knock out multiple
Cisco UC VMs that were running at one Data Center.
• Validate and test
3.2.7.2.Single UC Application Outage(per Cisco UC Application)
• Validate and test
3.2.8.Cisco UCCX
3.28.1.Locations
• There are 7 different call centers vmthin the Fort Worth environment.
3.2.82.Add-on Corrdponents for Contact Center(Fort Worth Tasks)
• Verify and Update the I`JICE WFM to ensure compatibility with Cisco UCCX
• Update the wallboard workstations with the Cisco Agent Desktop softvvare
3.2.8.3.Cisco UCCX Configuration per Contact Center(Total of 7)
• Configure Resources, Resource Groups,Skill Groups,Triggers as needed in
the UCCX application
• Create scripting for customer contact
• Integrate scripting into UCCX application
• Configure Agent and Supervisor Desktops as needed
• Provide Supervisor training per contact center(total of 7)
• Desktop Agents will be deployed by City of Fort Worth personnel
• Validate and test
3.25.Distribution and Access Switches(Fort Worth Tasks)
3.2.9.1 Facilities,Extension Information and Configuration Details
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UC and Nehwnrk Refresh Phase 1
• Ensure that Presidio has proper access to the building/floorlclusets
• Ensure that the closets have sufficient power and space to accommodate the
additional equipment being added
• Provide Presidio with IP Addresses,hostnames,and all network configuration
standards that need to be applied
3.2.10.Distribution and Access Switches(Presidio Tasks)
3.2.10.1.Locations
• City Hall
• Courts Building
• JEOC
• James Avenue Service Center I &II
• Central Library and Cable Office
• Fire&Police Public Safety(FSB)
• IT Solutions
• City Hall Annex Building
• The Svvift Building
• Hazel Harvey Peace Building
• Columbus Trail (Solid Waste)
• Convention Center
• Will Rodgers
• PACS Administration
• Oil &Gas Building(ERP)
• IT Communications Services I &II
• South West Courts
3.2.102.Cisco Switches
The following is a list of the equipment that is being deployed throughout the above-
mentioned locations. A separate document wall be maintained that will detail which
specific devices will be installed into each site.
• 4 x Cisco 6880s
• 4 x Cisco 4500)t-24s
• 20 x Cisco 4500X-16s
• 195 x Cisco 3850-4Bs
• 50 x Cisco 3850-24s
• 160 x Cisco NM-2-10Gs
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UC and Netvvork Refresh Phase 1
3.2.W.J.Switch Installation
• Configure the appropriate Cisco Swatch(s)
o I P Address,Hostname and basic configuration template to be
provided by Fort Worth
o Label the Cisco Switch(s)
o Add the appropriate PJM modules
• Install the appropriate Cisco S+.wtch(s)
o Assuming there is sufficient power and rack space
• Migrate all Ethernet connections from the current Nortel switch(s)
o Existing cabling will be reused
• Test and validate
• Remove existing Nortel switch(s)
• The Cisco svMtch box(s)and old Nortel ,/vtch(s)w1l be placed into an area
designated by FortWorth at each location
3 2.f0.4.Additional Access Switches
The quantity of switches in this phase includes a few additional switches The exact
quantity of additional switches wail be determined afterthe planning phase These
additional switches will act as spares during this phase and VAI be accounted for
dunng the next phase of the project
These switches will be delivered to a location provided by Fort Worth.
3.2.11.Voice Routers(Fort Worth Tasks)
3.2.f f.f Facilities,Extension Information and Configuration Details
• Ensure that Presidio has proper access to the building/floor/closets
• Ensure that the closets have sufficient power and space to accommodate the
additional equipment being added
• Provide Presidio wnth IP Addresses,hostnames,and all network configuration
standards that need to be applied
3.2.12.Voice Routers(Presidio Tasks)
32.f2.L Locations
• City Hall
• Courts Building
• JEOC
• James Avenue Service Center I &II
• Central Library and Cable Office
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City Secretary Contract No.
City of Fort Vgorth
April 13, 2015 P R E S I D 10.
LIC and Network Refresh Phase 1
• Fire&Police Public Safety(PSB)
• IT Solutions
• City Hall Annex Building
• The Swft Building
• Hazel Harvey Peace Building
• Col umbus Ti ail (Soli dWaste)
• Convention Center
• >Niill Rodgers
• PACS Administration
• Oil &Gas Building(ERP)
• IT Communications Services I &II
• South West Courts
3.2.12.2.Cisco Voice Routers
The following is a list of the equipment that is being deployed throughout the above-
mentioned locations. A separate dor_umentwill be maintained thatwill detail which
specific deviceswill be installed at each site
In regards to the voice services,the routerwII provide a combination of the following
services.
• Survivable Remote Site Telephony(SRST)
• Connection to PSTN
• Connection to analog devices
Equipment list:
• 8 x Cisco ISR4351s
• 8 x Cisco ISR4331s
• 6 x NIM-2FT-T1/E1s
• 13 x Nllvl-4FXOs
3.2.12.3.Router Installation
• Configure the appropriate Cisco Router
o IPAddress,Hostname and basic configuration template to be
provided by Fort Worth
o Label the Cisco Router
o Add the appropriate NIM modules
• Install the appropriate Cisco Router
o Assuming there is sufficient power and rack space
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April 133,, 2 20155
LIC and Network Refresh Phase 1
• Add to Cisco UCM cluster(if applicable)
• Migrate circuits
• Test and validate
• Remove existing Nortel router(if applicable)
• The Cisco router box and old Nortel router will be placed into an area
designated by Fort VVbrth at eac I-i location
3.2.13.Analog Gateways and Analog Devices (Fort Worth Tasks)
3.2.13!Facilities,Extension information and Configuration Details
• Ensure that Presidio has proper access to the building/floor/closets
• Have available and working test device=_for troubleshooting
o Modems
o Fax machines
o Analog phones
• Provide Presidio with a cut-sheet that detailsthe information required for
cutovers
o Presidio will work with FortWorth throughout the planning process to
determine the specific parameters required
• Ensure that the closets have sufficient power and space to accommodate the
additional equipment being added
• Ensure that the network switches have available ports for connecting the
Cisco Analog Gateways for IP communications and management
• Provide Presidio with IP Addresses,hostnames, and all network configuration
standards that need to be applied
• Locations that have paging may require an amplifier such as a Bogen TAM-B
to interface with the Cisco gateway device. If needed,City of Fort Worth will
supply
3.2.14.Analog Gateways and Analog Devices(Presidio Tasks)
3.214.1 Locations
• City Hall
• Courts Building
• JEUC
• James Avenue Service Center I &I I
• Central Library and Cable Office
• Fire&Police Public Safety(PSB)
• IT Solutions
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April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
• City Hall Annex Building
• The Swft Building
• Hazel Harvey Peace Building
• Columbus Trail (Solid'Waste)
• Convention Center
• Will Rodgers
• PACS Administration
• Oil &Gas Building(ERP)
• IT Communications Services I &II
• South Vfest Courts
3.2.14-2.Cisco Analog Gateway Equipment
The following is a list of the equipment that is being deployed throughout the above-
mentioned locations. A separate document wll be maintained that will detail which
specific devices will be installed at each site/closet.
Please note that some analog ports are being delivered in the WAN routers that vwll
also provide SRST services. That equipment%rill be listed in the WAN section of the
scope
• 2 x Cisco VG350-144s
• 7 x Cisco VG320s
• 7 x Cisco VG310s
• 6 x Cisco ATA 190s
3.2.14.3.Cisco Analog Gateway Installation and Cutover(per closet
The following is a list of tasks that aAAII be performed per closet to address the analog
devices on the network
• Configure the appropriate Cisco Analog Gateway
o IP Address,Hostname and basic configuration template to be
provided by Fort Worth
o Label the Cisco Analog Gateway
• Install the appropriate Cisco Analog Gateway
o Assuming there is sufficient power and rack space
o Will require one netvwrk drop per Analog Gateway device
• Install the 110 block(s)with amphenal connections
o Assuming there is sufficient wall space
• Migrate the analog devices from the existing Nortel to the Cisco Gateway
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UC and Network Refresh Phase 1
o To achieve this a cut-sheetwill be necessarythat details each device
that is currently on the Nortel and which port it is on and its location
within the building
o Move cable or run a new patch cable from the existing termination to
the new p3tch panel
o Update the PJortel systems to point the extension to the Cisco system
o Update the Cisco system for the extension
• Validate and test
o Fax line testing will consist of calling the extension and receiving fax
tone
o Testing process for other analog devices riot yet determined at this
time
3.2.15.Phone Deployment(Fort Worth Tasks)
3.115 1,Facilities,Extension Information and Configuration Details
• Ensure that Presidio has proper access to the buildinglflonr./closets
• Provide Presidio with a cut-sheet that details the information required for
cutovers including phone locations
o Presidio will nr with FortlNorth throughout the planning process to
determine the specific parameters required
• Add network drops at any location where a Nortel phone is being replaced
that does not have a network drop
o All current conference phones and wall mount phones will most likely,
need a new network drop added
• Ensure that the IP Phone(ipPhone)field is updated in the Fort Worth AD as
needed during this project
• Provide Presidio a designated location per building and floor for staging of
phones before the deployment
• Provide Presidio a designated location per building and floor for the removal
of boxes and legacy phone.
• For phones that require the sidecar,ensure that there is sufficient power for
powering the sidecar
• Provide necessary headsets and/or headset cables for any headset that is
not compatible with the Cisco IP phones
3.2.16.Phone Deployment(Presidio Tasks)
3.2.16.1 Locations
• City Hall
• Courts Building
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April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
• JEOC
• James Avenue Service Center I &II
• Central Library and Cable Office
• Fire&Police Public Safety(PSB)
• IT Solutions
• City Hall Annex Building
• The Swft Building
• Hazel Harvey Peace Building
• Columbus Trail (SoliclWaste)
• Convention Center
• V'Jill Rodgers
• PACS Administration
• Oil &Gas Building(ERP)
• IT Communications Services I &II
• South West Courts
3.2.18.2.Phone Models
Thefollowng is a list of the phone modelsthat is being deployed throughout the
above-mentioned locations
• 2900 x Cisco 8841 s
• 240 x Cisco 8851 s
• 25 x Cisco 8831 Conference Phones
o 2 x Cisco BB31 Wired Microphone [,its
• 115 x Cisco 8800 Key Expansion Modules
3,2.16.3.PerlP Phone Cutover
The following is a list of tasks that vwll be performed per existing Nortel phone.
• Unbox and assemble Cisco phone
• Apply Cisco label(if applicable)
• Connect Cisco phone using same Ethernet cables as the current PC where
the new Cisco phone is being deployed
• Connect PC Ethernet cable to Cisco phone when applicable
• Connect headset to Cisco phone if currently in place on the Nortel phone
o Fort Worth will need to provide necessary headset cables when the
existing headset is not compatible
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City Secretary Contract No.
Cit;of Fort�,";orth
Apt i"d. 2°l , PRESIDIO
UC and PJel�,nt P.
rcfresh Prase )
Fort"North i s responsinle fol anti;troubleshoobri q regi-ired to resof
pinhlern;with the headset'_not vflrkmg
• ntracti _idecar of applicable)
• 'Nall rr-rountthe IP phone(if applicable)
• Update the Hortel systerns to point the Mension to the Ciro^,stern
• Ipdate the C.isc 3V`-tern for the eraenswr,
•
Validate and test
• Remove erishnr_i Nortel phone
This step vvili be perinrrned at the sarne tirne that the Cisco IP Phone
IS deployed
• Remove Cisco IP phone hot
• The Cisco IP phone bo:�.and old Nortel phone Wali be placed into an area
designated by Fort Worth at each location
3.2.16.4 Additional Phones
The quantitp of phunes in this phase iirludes a few 30clitional phonies The exact
quantity of additional pt,one5 will be detetmined,i ter the p arining phase These
additional phones vall act as spares autinq this phase and wall be accounted for
dunnq the nP)T phase of the protect
Th ese phone-w1l he delivered to a location prodded by FortVVenh
3.2.17.Administrator Training for the Cisco UC Environment
Presidia v-nil provide moony in the form of kno0edge transfer throughout the project
Presidio recommends Fort v"di iith ernplo.,'ees tike fon-nal training Classes offered through
Cisco traminy partner:fur ongoing,/sten- adrnerostiation
3.3. Execution Phase Deliverables
The tollovwng deliverables will be created by Presidio and provided to Fort Worth as part of
the Execution Phase Del,.erables
Document Description
Final Project Documentation Final Project Docunentabon
Verification Testing Results Results of the Testing Plan
Project Completion and Agreement that prgject rs complete
Acceptance
Pam 30 ca 3?
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CmaofFort
PRESIDIO
A.pnl 13, 20 d
UC and Nen,vt:16: Pefresh Phase 1
3.4. Change Management Process
Presidio emphasizes detailed planning and design prior to any conlplez systems project
One of the reasons fortd-is approach is to avoid any change orders during the Execution
Phase that could affect budget,sr_hedules,or business interruptions During and upon
completion o;the Systems Engineenng arid Planning Phase Presidio will review all detailed
-tem design and features so that vrMien irnplernent3rion begins there�Mll be no surprises
However,there are times oken a change orderwill be. requested b\,the client upon
completion of the systems Encri eenng ana Planning Phase and if this happens the r_hanric
request voll be considered an addendi-rrr to this proposal and the Systems Engineering and
Planning document, and vvill be perfonrred accordingly
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City of Fort V.,,c-rth
April 13, 2015 P R E S I D 10
UC and Netn,[id- Refresh Phase 1
4. ASSUMPTIONS
The followr,ng project assurrptions are rri-icis°
I All L9q;'+rdANconneiuvit,nretCi-mcro',voiceSpeciflCatrons
All end user u1rimiamin vwll be provided l,;r Fort'0iorth in the format requested by
Preside
3 Fort Oicia,Unll he responsible for connguring tt-ie spare phones from inventory priorro
the commencement of the upgrade Presidio is responsible for configuring only the
phones purchased for this prulect
4 Fort:'Vorth wall t-.'ork wth the WAN pru..'ider and be responsible fortasks such as c,rWlt
orderinq.delivery schedules and coordination of turn-up Presidio vvill assist in the
definition of these requirements dLIong the Systerns Engineering and Planning Phase
5 Fort Worth is responsible for the configuration of IF r ervlces on the netv,nrk,including
DNS,DHCP area NTP These ser,Ice�+,NII be deploved wthin the Fort!Worth
environment and vnll he in a stable state prior to beginninq the installation
6 Identified applications vols be tested to ensure QoS properly c.ategon?Ing traffic and
asDgning traffic to the appropriate clue_,es
7 All other apphcatior traffic w,ill be directed to the best effort queue
LO Presidio s responibility for voice Oualdy o 'Service issues is limited only to devicts
installed and configured by Presidio personnel
9 Pres!dici wall be responsible for the contlquration of the equipment II-ted in tre Bill of
Materials and other components listed m the Scope of Work section of this proposal
10 Fort Worth,Kill hie -espons,ible for current backups of all systen-is prior to Presidio
beginning any configurations
11 All engineennci schedule changes require I-vvee;advarce notice if the change is due
to circumstances beyond the control of Presidio Conil-diance✓vith sc1-iedule changes
inane oath less than 1-.veel, advance notice vnll be at the sole discretion of Presidio
12 All tasks are subject to scheduling and may occur in a nun-consecutive tinlefrarne
1:3 Performances of tasf.s not specified in this proposal are outside the scope of this
proposal and vole necessitate the e,ecution of a Project Change Request and may
result in a change of scheduling staffing and/or pacing
14 Any delays caused by FortVVorthi failing to meet ttie requirements set forth by Presidio
and agreed to by Fort'0mrth and experienced v hile a Presidio engineer is on-site,will
be billed at$250 per hour charge
15 Fort Worths has an existing stable'dP,Avvare env ronn-ent vwth skilled IT resources
available to support Cisco Ui_ in a\/Mvvare environment
16 Fort Worth will provide access to a space suitable for equipment storage and staging
17 Fort 0iorth will provide access to the e\fisting system
10 Fort l^/orth mll provide documented current call ftowrs in the format requested by
Presi dio
19 Fort Worth is responsible for Active Directory,Exchange Server and Client applications
within the erivirnriment and wall be in a stable state prior to beginning installation of
productsthat integrate andlor rely on these systems
f:{Zri51011 1 1 Fakle of a7
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Crr�ofFort l";earth PRESIDIA
April 13. 201
UC and Netv:cirl, Pefresh Priase 1
20 Mote than four hriur'S of time related to tiDubleshootlrig,managlrig and re Soh;ing
softoare bUgs 1n Cisco or other manufacturers'products.,Including any
softsrarelrystem upgrades requested or required by the man_rfacturer,IS outside of the
scope of this project and Ml be billed at rates rioted elsewhere in this section
1 Fort Worth will pro,•Ide remote access.,s needed to complete the deployment and DaV
One support
22 All hardwaie,`sottvvare rilaintenarce and licensing is current on an,� equipment that will
he Integr3teii 3- part of this,projec�L
23 `=,MIAF?T-net and any other rnaintenanr e tiMll be purchased on any nev,l equipment as
part of this protect Cisco SMAFFnet or other vendrir maintenance Is current on awry
exl--ling equlprrrent that Is part of th s project
24 Basic end u_-er tra,ning is not part of this scope
2` On F'C.s v^there P'residno, IS Installing ;nftor3re local adnllnlstralor nr hts vVll be given to
Pnesdlo• if applicable
'26 Fort ^/orth+.,rill pro:,ide to Presidio during the`;ysterrrs Englneenrlg and Planning
Phase any change warlagen-ent policy and procedure that-rill need to be tollovved as
part of the Execution F1lase Fort Woflh VAli rn3rr,ge the internal change rnarragennent
process and any communications to end-users
27 FortOO'ortn will pro.;Ide a Supported SFTP server for backup These SFTP servers are
supported and recommended You ran use at I,,,orle of these SFTP servers
a Open S.S�-t-4or 11nr. ^,,,terns
h Cy'gvhri--4lttp;!S;;h 41ndodvS sourreforge nerl
c. Titan—httn:llwww.titanFtn.corN
d Global`;CAPE EFT Server—formerly kno-mi as GlobalSCAPE's Secure FTP
Server
28 UCOk Contact'enter groups are composed of 3 basic design wAth single skill groups
and single call Roofs,for each groups
20 Where patch cables are Unable to be reused,Fort VVnitln will provide new cables
30 1 10 blocks and Hmphenol calbles mall be provided by Fort Worth as needed
31 Presidio vvnll provide q hours of on-site post-cutover support on sites larger than 513
users and 2 hours of remote post-cutover support on sites smaller than 50 users
F'd�l£Ipn I 'I I-age 33 M 3i
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 45 of 81 Rev.11/2014
City Secretary Contract No.
City of Fort wbrtf, p R E S I D 10
April 13,2015
UC and Network Refresh Phase 1
& PRICING
Presidio will invoice Fort Worth based on the project milestones)listed below.
Billing Milestone Fixed I Estimated Amount
Systems Engineering and Planning Phase Fixed $106,250 00
Complete
Executlon Phase Core Components
Complete:
Data Center Core and Server Fixed $91,89000
Access
DR Facility Care Fixed $72,590.00
Network Core and Cisco ACS Fixed $56,880.00
UCS for Data Center Fixed $44.32500
IJCS for DR Facilely Fixed $44,326.00
Core Voice for Data Center Fixed $72,680 00
Core Voice for DR Fixed $72,60000
Execution Phase Remote Sites
Complete
City Hall Fixed $145,888 00
Courts Building Fused $145,907'00
JEOC Fixed $60,11300
James Avenue Service Center I &II Fixed $60,113 OD
Central Library and Cable Office Fixed $60,11200
Fire&Police Public Safety(PSB) Fixed $51,52500
IT Solutions Fused $51,525-00
City Hall Annex Building Fixed $42.93800
The Swift Building Fixed $42,931300 t 1 Page 34 Of 37
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 46 of 81 Rev.11/2014
City Secretary Contract No.
City of Fort Worth
April 13, 2015 P R E S I D 10.
UC and Network Refresh Phase 1
Hazel Harvey Peace Building Fixed $42,938.00
Columbus Trail(Solid Waste) Fixed $25,762.00
Convention Center Fixed $25,762.00
Will Rodgers Fixed $25,762.00
PACS Administration Fixed $25,762.00
Oil &Gas Building(ERP) Fixed $17,175.00
IT Communications Services I &II Fixed $17,175.00
South West Courts Fixed $17.175.00
Project Total-Services Fixed $1,420,380.00
Bill of Materials Shipped(see attached) Fixed $5,576,981 85
Project Total—BOM&Services Fixed $6,997,361.85
Invoices should be sent to the following address.
City of Fort Worth
Attn: IT Finance
1000 Throckmorton St
FortWorth, TX 76102
Expenses
Any travel and incidental expenses incurred by Presidio in association wth the execution of this
Proposal are included in the pricing listed above
Revision.1.1 Page 35 of 37
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 47 of 81 Rev.11/2014
City Secretary Contract No.
City of Fort l"v;,rth p R E S I D 10
April 13, 2015
UC and Neb!vn6 Refresh Prase 1
6. TERMS AND CONDITIONS
This ProposaVProlect is go,,erned by the terms and conditions set forty in the Presidio-State of
Texas Department of Information Resources Contract*GIP-TSO-2544 (DIP Contract)and in
the Professional Servlce5 Agreement dated bervveen the parties(PSA.)
In the event of a conflict betv\peii the DIP Contract and the PFA the PSA shall prevaii
Revision 1 1 PdpE 35 Or 37
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 48 of 81 Rev.11/2014
City Secretary Contract No.
Cit, of Fort 1A.,-rth
April 1 201 P R E S I D 10
UC and I`let.,r 4 Pefresh F-hale i
7.AUTHMMATM TO PROUD
The use of signatures on this Proposal Is to ensure agreement on project objectives and the
+r,Drl, to be performed b,, Presidio
Presidio Signature;signifies our comnutrnent to proceed+rath the protect as described In this
doCurnent Please re�,ievvthis dor_ument thorouPhly. as It),,All be the ha-7is for ill v,-nrV
performed tiV Presidio on this prolect
This Proposal Is gyral d for a period of smy(60)days from me tate that this proposal Is prrnnderl
b,y Presidio to Fort VVorih Irrdess.other.-,ise aigreed to b�-bath parties
City of Fort Worth
to513'O
5Ign Hare Sym Alamo Gate
Printed t-Jame& Title
Presidio Networked Solutions Group,LLC,
',ignaiut e Gate
STAG"
Printed hJame&Title
Please sign and relurn tt enure uocuroent to fax nornter 469 549 38110 or
Silaim"reWio.com
Thank youf
R�I�ICII I 1 OFFICIAL RECORD Page 77 CR 71
CITY SECRETARY
FT.WORTH,TQC
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 49 of 81 Rev.11/2014
City Secretary Contract No.
EXHIBIT B
PAYMENT SCHEDULE
Bill of Materials Shipped To City of Fort Worth $ 927,485.20
Bill of Materials Shipped To Presidio $4,649,496.65
Equipment Total $5,576,981.85
Billing Milestone/Payment . be made when Milestone is complete:
Systems Engineering and Planning Phase $106,250.00
Complete
Execution Phase Core Components Complete:
Data Center Core and Server Access $91,890.00
DR Facility Core $72,590.00
Network Core and Cisco ACS $56,890.00
UCS for Data Center $44,325.00
UCS for DR Facility $44,325.00
Core Voice for Data Center $72,680.00
Core Voice for DR $72,680.00
Execution Phase Remote Sites Complete:
City Hall $145,988.00
Courts Building $145,987.00
JEOC $60,113.00
James Avenue Service Center I & II $60,113.00
Central Library and Cable Office $60,112.00
Fire & Police Public Safety (PSB) $51,525.00
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 50 of 81 Rev.11/2014
City Secretary Contract No.
IT Solutions $51,525.00
City Hall Annex Building $42,938.00
The Swift Building $42,938.00
Hazel Harvey Peace Building $42,938.00
Columbus Trail (Solid Waste) $25,762.00
Convention Center $25,762.00
Will Rodgers $25,762.00
PACS Administration $25,762.00
Oil & Gas Building (ERP) $17,175.00
IT Communications Services I & II $17,175.00
South West Courts $17,175.00
Services Total $1,420,380.00
Project Total $6,997,361.85
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 51 of 81 Rev.11/2014
City Secretary Contract No.
EXHIBIT C
MILESTONE/DELIVERABLE ACCEPTANCE FORM
Services Delivered:
Milestone/Deliverable Ref.#:
Milestone/Deliverable Name:
Unit Testing Completion Date:
Milestone/Deliverable Target Completion Date:
Milestone/Deliverable Actual Completion Date:
Approval Date:
Comments(if needed):
Approved by Consultant: Approved by City Department Director:
Signature: O� q Signature:
Printed Name: � Printed Name:
Title: CEyU I oA- v�CF Q/1.C<-/7GQ-T Title:
Date: 1 , 1 S0(,c- Date:
For Director Use Only
Contracted Payment Amount:
Adjustments,including penalties:
Approved Payment Amount:
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 52 of 81 Rev.11/2014
City Secretary Contract No.
EXHIBIT D
NETWORK ACCESS AGREEMENT
1. The Network. The City owns and operates a computing environment and network (collectively the
"Network"). Contractor wishes to access the City's network in order to provide design and implementation of data
network and unified communications systems and including project management. In order to provide the necessary
support, Contractor needs access to data network, telephone systems, Internet, Intranet, call center applications,
Active Directory/LDAP configuration.
2. Grant of Limited Access. Contractor is hereby granted a limited right of access to the City's Network for
the sole purpose of providing design and implementation of data network and unified communications systems and
including project management. Such access is granted subject to the terms and conditions forth in this Agreement
and applicable provisions of the City's Administrative Regulation D-7 (Electronic Communications Resource Use
Policy),of which such applicable provisions are hereby incorporated by reference and made a part of this Agreement
for all purposes herein and are available upon request.
3. Network Credentials. The City will provide Contractor with Network Credentials consisting of user IDs
and passwords unique to each individual requiring Network access on behalf of the Contractor. Access rights will
automatically expire one (1) year from the date of this Agreement. If this access is being granted for purposes of
completing services for the City pursuant to a separate contract,then this Agreement will expire at the completion of
the contracted services, or upon termination of the contracted services,whichever occurs first. This Agreement will
be associated with the Services designated below.
❑ Services are being provided in accordance with City Secretary Contract No.
❑ Services are being provided in accordance with City of Fort Worth Purchase Order No.
® Services are being provided in accordance with the Agreement to which this Access Agreement is attached.
❑ No services are being provided pursuant to this Agreement.
4. Renewal. At the end of the first year and each year thereafter,this Agreement may be renewed annually if
the following conditions are met:
4.1 Contracted services have not been completed.
4.2 Contracted services have not been terminated.
4.3 Within the thirty (30) days prior to the scheduled annual expiration of this Agreement, the
Contractor has provided the City with a current list of its officers, agents, servants, employees or
representatives requiring Network credentials.
Notwithstanding the scheduled contract expiration or the status of completion of services, Contractor shall provide
the City with a current list of officers, agents, servants, employees or representatives that require Network
credentials on an annual basis. Failure to adhere to this requirement may result in denial of access to the Network
and/or termination of this Agreement.
5. Network Restrictions. Contractor officers,agents, servants,employees or representatives may not share
the City-assigned user IDs and passwords. Contractor acknowledges, agrees and hereby gives its authorization to the
City to monitor Contractor's use of the City's Network in order to ensure Contractor's compliance with this
Agreement. A breach by Contractor, its officers, agents, servants, employees or representatives, of this Agreement
and any other written instructions or guidelines that the City provides to Contractor pursuant to this Agreement shall
be grounds for the City immediately to deny Contractor access to the Network and Contractor's Data, terminate the
Agreement,and pursue any other remedies that the City may have under this Agreement or at law or in equity.
5.1 Notice to Contractor Personnel —For purposes of this section, Contractor Personnel shall include
all officers, agents, servants, employees, or representatives of Contractor. Contractor shall be responsible for
specifically notifying all Contractor Personnel who will provide services to the City under this agreement of the
following City requirements and restrictions regarding access to the City's Network:
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 53 of S 1 Rev.11/2014
City Secretary Contract No.
(a) Contractor shall be responsible for any City-owned equipment assigned to Contractor Personnel,
and will immediately report the loss or theft of such equipment to the City
(b) Contractor, and/or Contractor Personnel, shall be prohibited from connecting personally-owned
computer equipment to the City's Network
(c) Contractor Personnel shall protect City-issued passwords and shall not allow any third party to
utilize their password and/or user ID to gain access to the City's Network
(d) Contractor Personnel shall not engage in prohibited or inappropriate use of Electronic
Communications Resources as described in the City's Administrative Regulation D7
(e) Any document created by Contractor Personnel in accordance with this Agreement is considered
the property of the City and is subject to applicable state regulations regarding public information
(f) Contractor Personnel shall not copy or duplicate electronic information for use on any non-City
computer except as necessary to provide services pursuant to this Agreement
(g) All network activity may be monitored for any reason deemed necessary by the City
(h) A Network user ID may be deactivated when the responsibilities of the Contractor Personnel no
longer require Network access
6. Termination. In addition to the other rights of termination set forth herein, the City may terminate this
Agreement at any time and for any reason with or without notice, and without penalty to the City.Upon termination
of this Agreement,Contractor agrees to remove entirely any client or communications software provided by the City
from all computing equipment used and owned by the Contractor, its officers, agents, servants, employees and/or
representatives to access the City's Network.
7. Information Security. Contractor agrees to make every reasonable effort in accordance with accepted
security practices to protect the Network credentials and access methods provided by the City from unauthorized
disclosure and use. Contractor agrees to notify the City immediately upon discovery of a breach or threat of breach
which could compromise the integrity of the City's Network, including but not limited to,theft of Contractor-owned
equipment that contains City-provided access software, termination or resignation of officers, agents, servants,
employees or representatives with access to City-provided Network credentials, and unauthorized use or sharing of
Network credentials.
ACCEPTED AND AGREED:
CITY ORT, OR CONTRACTOR NAME:
By: By: 0 1 �V
Su n AlAis Name:Stacy Hutchings
Assistant Cityanag r r Title: Seni r Vice President
Date: I� �. Date: — C
°aa°oo°o°aG `/,—�J
APiS�ec:r2tary
a� ; °%0 EST:
0
° °
B � 8 t y: o
4
$ ° e:
$y, itle:
aa°Oaoao�°°°°
APPROVEkAyrg FORM AID L :-XV
ky
Assistant City Attorney
M&C: none required OFFICIAL RECORD
CITY SECRETARY
FT. WORTH,TX
Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 54 of 81 Rev.11/2014
City Secretary Contract No.
WIMIT G
BILL OF MATERIALS
PRESIDIO QUUIU NUMBER 11633854-08
The City of FDA V4 orlh ugrees is purchase the prodUoks listed below at On curragx nding prim lewd below
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Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 55 of 81 Rev.11/2014
City Secretary Contract No.
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Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 56 of 81 Rev.11/2014
City Secretary Contract No.
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Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 57 of 81 Rev.11/2014
City Secretary Contract No.
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Page 58 of 81 Rev.11/2014
City Secretary Contract No.
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City Secretary Contract No.
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Page 60 of 81 Rev.11/2014
City Secretary Contract No.
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Page 61 of 81 Rev.11/2014
City Secretary Contract No.
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Page 62 of 81 Rev.11/2014
City Secretary Contract No.
202 SVCMWK9.16405M Cs VGUOUMUERGM $000 $000 T 8000 SOW
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Page 63 of 81 Rev.11/2014
City Secretary Contract No.
220 LGEXP-TUQM EndJx TURNRWwrOPbM $Dm 1000 a fDDO sour
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Page 64 of 81 Rev.11/2014
City Secretary Contract No.
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Page 66 of 81 Rev.11/2014
City Secretary Contract No.
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Presidio Networked Solutions Group,LLC Professional Services Agreement-Technology
Page 67 of 81 Rev.11/2014