HomeMy WebLinkAboutContract 41124-A2 CITY SECWTAWl
CONTRACT N0.
City of Fort Worth Municipal Court
Speedpay Business Requirements
Project Manager: Shaina Simeon
Last Update: October 22, 2014
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Payments
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RECEIVED NOV 19 2014
Payments
Table of Contents
1.0 Client Overview................................................................................................................................ 3
2.0 Project Overview.............................................................................................................................. 3
3.0 Contact Information ......................................................................................................................... 4
4.0 Production Environment.................................................................................................................. 4
5.0 General Configuration...................................................................................................................... 5
6.0 Extranet ........................................................................................................................................... 8
7.0 IVR................................................................................................................................................... 9
8.0 Internet........................................................................................................................................... 10
9.0 Mobile Friendly Internet(.mobi)..................................................................................................... 12
10.0 Customer Validation ...................................................................................................................... 15
11.0 Payment Posting............................................................................................................................ 17
12.0 Consumer Notifications (Emails)................................................................................................... 18
13.0 Processing..................................................................................................................................... 20
14.0 Connectivity................................................................................................................................... 21
15.0 Financial Agreements and Billing .................................................................................................. 22
AppendixA: IVR Call Flow...................................................................................................................... 23
Appendix B: Internet Site Flow................................................................................................................ 34
Appendix C: Mobile-Friendly Internet[.MOBI]......................................................................................... 40
Appendix D: Western Union Contact Roles ............................................................................................ 53
Appendix E: Communication Plan........................................................................................................... 53
Appendix F: Change Control Policy........................................................................................................ 54
Appendix G: Firewall Change Policy................................................................................................... 55
Appendix H: Special Processing Requirements...................................................................................... 55
Appendix I: Special Support Instructions............................................................................................... 55
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Paymenis UNION1 1*
1.0 Client Overview
The Fort Worth Municipal Court hears cases of city ordinance and code violations, parking and traffic
violations and school attendance violations.
2.0 Project Overview
Project Name Project Description EFO Call and Dates Client Project Signoff
City of Forth Worth's initial implementation Master Call 775742
includes the IVR and Internet.The payment Opened 11/4/2010
1 New Client Implementation type options will be ATM and Credit Card. Deployed
The extranet will be used for Go Live
reporting/reconciliation only.
2 Add.MOBI Add .MOBI and reduce CC max payment Master Call: 1263268
amount. Opened: 9/2014
2.1 Legend
Indicates new or modifications to existing specifications
Indicates N/A or obsolete specifications V U SY���� Ii811 RY
2.2 Project Signoff: ��` 1 )(u'rI9 wn
I hereby acknowledge that I have read this document in its entirety and am in agreement with its
contents. I further acknowledge the deliverables and resources that City of Fort Worth Municipal
Court must put forth in order to meet the project scope. I understand that if these resources and
deliverables are not set forth or if there are scope changes, the project is at risk of delays.
Project Title: Add .MOBI
Name: VV t
Date:
- 000000%
Signature:
g 8�
Please fax signed copies to Shai meon at 212-949-0949. a�
a
L %Ogaoaao°°°°
La I lleeman Brroowwn, Sr. Asst. yAttorney Date S
' +
Fernando Costa, Asst. City Manager Date
City Semi►
IV
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
h Y111p,I I Is 11,11 1
3.0 Contact Information
City of Fort Worth Municipal Court
Name Title Project Role Office Phone Email Address
Number
William Rumuly Clerk of the Court Primary Contact 817-392-6736 William.Rum u ly(cDfortworthgov.org
Dakisha R. Assistant Director Secondary Contact 817-392-6737 Dakisha.Boone(a2fortworthgov.org
Wesley
Deidra Emerson Director Decision Maker 817-392-6711 Deidra.Emerson(a)fortworthgov.org
Juan Paredes Human Services Posting File Contact 817-392-6784 Jeremy.Leona rd(cDfortworthgov.org
Coordinator
Suzy Atchison Sr. Info System Customer File
Analyst Contact 817-392-8783 Suzy.Atchinson(ilfortworthgov.org
Juan Paredes Human Services Production& 817-392-6784 Jeremy.Leonard@fortworthgov.org
Coordinator Processing Contact
Western Union Global Business Payments
Name Title Project Role Office Phone Email Address
Number
Shaina Simeon Project Manager Primary Project 212-361-5684 Shaina.Simeon@westernunion.com
Contact
Director/Manager, Secondary Project
Jessica Abel Project Contact, Project 212-361-5644 Jessica.Abel(cD-western union.corn
Management Escalations
Olga Rombach Account Executive Sales, Contracts 954-447-9585 Olga.Rombach(a)western u n ion.com
Thomas Kula Director/VP,Sales Sales&Contract (847)573-1869 Thomas.KulaCa)westernunion.com
Escalations
Speedpay Production Support 800-252-9638, support0ispeedpay.com
Technical Support option 3
Matthew Ruscigno Manager, Production Support 212-361-5657 Matthew.Ruscignocawesternunion.com
Speedpay Support Escalations
4.0 Production Environment
Component Value
Speedpay Version 3.4.6.6
Extranet URL https:Hspmis5l.speedpay.com
IVR Phone# 877-313-9357
Internet URL https:Hpaynow7.speedpay.com/CityOfFtWorth/index.asp
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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5.0 General Configuration
IVR Internet mobi
1 Recurring N/A No N/A
Enabled
2 Pay by Text No No N/A
Enabled
RMT
3 Enabled NO No No
4 Site ID CTFW CTFW CTFW
5 j Inst ID IVR WEB MOBI
6 Payee IVR WEB MOBI
Code
ATM ATM ATM
7 Payment Credit Cards(Pure& Credit Cards(Pure& Credit Cards(Pure&
Types Offline Debit) Offline Debit) Offline Debit)
8 ATM STAR, PULSE, NYCE, STAR, PULSE, NYCE, STAR. PULSE. NYCE.
Networks ACCEL ACCEL ACCEL
9 CC Cards MC,Visa MC,Visa MC,Visa
Accepted
Enable
10 Choice Yes Yes Yes
Change
11 AVS Yes Yes Yes
12 CVV Yes Yes Yes
13 Fee Type Credit Cards: Included Credit Cards: Included Credit Cards: Included
ATM: Included ATM: Included ATM: Included
14 Fee Amount $5.95 $5.95 55.96
15 Minimum $1.00 $1.00 S1 00
Amount
16 Maximum $3,000.00 $3,000.00 $3,000.00
Amount
17 Future No No No
Dating
Speedpay
18 on File, N/A N/A N/A
Remember
Me,Wallet
Splits
19 AI nclude pply to No No N/A
Values)
Credit Customer File Customer File Customer File
20 Account
Validation
21 NSF Blocks N/A N/A N/A
22 Velocity N/A N/A N/A
Checks
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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IVR Internet mobi
23 Unauthorize Returns Process Returns Process Returns Process
d Accounts
Customer
24 Table Fields N/A N/A N/A
to Save with
Payment
25 Speedpay N/A N/A N/A
Verify
26 Emails No Yes Yes(required)
Enabled
27 Time Zone Eastern Eastern Eastern
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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5.1 Miscellaneous (MIS) Payment Data
Field Field Name Data Width Read Only Value/Source Site ID Interface
ID Type of Information
1 Email Address 129 50 N/A N/A InterneUMOBI
5.2 Miscellaneous (MIS) Payment Data Ul (Extranet) Settings
Field ID Field Name Label Width Field Type Read Only Position Site ID
5.3 Minimum PCI Compliance Requirements
PCI compliance requires the following minimum sign on rules for the Extranet:
Compliant Value Production Value
28 Password Expiration 90 days or less 90 days or less
29 Grace Logins 0 0
30 Minimum Length 7 7
31 Lower Case Required Yes Yes
32 Alpha Required Yes Yes
33 Numeric Required Yes Yes
34 Last Unique Passwords 4 or more 4 or more
35 Max Number Failed Attempts 6 or less 6 or less
36 Session Time Out Minutes 15 or less 15 or less
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Pay���r�ts
6.0 Extranet
The Extranet will be used for reporting and reconciliation only.
6.1 Extranet Screen Shot
Authorize New Search Back Menu Log Oul E,'ta Ii F.g,il
Credit Card ®;NIVITIent Info Total
CudomerAccount 123456789 'Payment Amt. 113nOl1
Payment Date
Fee Amt. $5.95'Customer Information Account To '
Oebit
Cust.Name TEST I TEST Credit Card# XXXXXXXXXXXX7311
Address 1 199 WATER Exp.Date (mmyy)
—_ (Charge Transaction)
Zip.City.state'1003iiINEW YORK ANY
Phone# Alternate Phone (lame on Card TEST TEST
Joint Name
Credit Card Zip 10038 NEW YORK NY
PayeeUser IrFfo - TEST I_User ID SSIMEON
User Group ADMIN
Payment Entered By
Payment Entered By EXTRANET
Print Site TEST
6.2 Extranet Screen Configuration
Component Configuration
1 Usergroups ADMIN
RECON
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7.0 IVR
City of Forth Worth's consumers will dial into the Speedpay IVR directly to make a Credit Card or ATM
payment.
See Appendix A for the IVR Call Flow.
7.1 IVR Configuration
Component Configuration
1 Spanish Prompts Enabled
2 Telecom Carrier WorldCom
3 Consumer Access to IVR Call Speedpay IVR directly
4 Transfer Enabled No
5 Type of Transfer N/A
6 Transfer Hours N/A
7 Transfer Number N/A
8 Time Zone ET
9 Outbound Dialer N/A
10 DTMF Transfer N/A
11 IVR Version MasterVox
AP 1.3
7.2 Customizations
Used by Status
Business Rule Technical Definition MC/Dev Call Multiple N=NewInterfaces
O=Obsolete
(Y/N) P=Production
1 Amount Owed Logic Consumer can only pay the amount in MC: Y P
customer.amount owed. Dev:
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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8.0 Internet
Consumers will use the Internet to make Credit Card and ATM payments.
See for Appendix B Internet Site Flow.
8.1 Internet Configuration
8.1.1 Payment Entry Page Fields
Fields on Payment Entry Page Field Population Method Required Read Only
(Include Speedpay Table Name) (Yes/No) (Yes/No)
1 First Name Customer.Credit Firstname Yes Yes
2 Last Name Customer.Credit Lastname Yes Yes
3 Address 1 Customer.Debit_Address1 Yes Yes
4 City Customer.Debit_City Yes Yes
5 State Customer.Debit_State Yes Yes
6 Zip Customer.Debit_Zip Yes Yes
7 Phone Number Customer.Phone No Yes
8 Payment Amount Customer.Amount_Owed Yes Yes
9 Email Address Entered by user No No
8.1.2 Confirmation Emails (v3.4 or lower)—"One Time Payment"
Send Emails
Email Priority: Normal
Email Subject:
Email From Address: {clientnameICa)_westernunionspeedpay.com
8.1.3 Look and Feel
Western Union Speedpay Banner and Footer
Client Provided Logo
8.1.4 Links and Buttons
"Return to Home" on Confirmation Page: Return Customer to the Western Union
Speedpay Login Screen.
"Cancel" Buttons: Return customer to the previous page.
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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8.2 Customizations
Status
Business Rule Technical Definition MC/Dev Call Used by Multiple N=New
Interfaces(Y/N) O=Obsolete
P=Production
Consumer can only pay the amount in
customer amount owed. The payment MC:
1 Amount Owed Logic amount field will pre-populate with Dev: Y P
customer.amount_owed and will not be
editable by the consumer.
After the consumer enters their violation
number,we will display verbiage prompt
2 Display violation that will show the value of MISE to the MC: Y P
consumer in order to inform them of the Dev:
violation that they are pleading guilty to
by paying through Speedpay.
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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9.0 Mobile Friendly Internet(.mobi)
Reference the .mobi Internet Site Flow in the Appendix.
9.1 General Configuration
mobi Configuration
1 Supported Mobile Devices iPhone
Android
2 Mobi UserlD MOBI
3 Mobi Users Site ID CTFW
4 Mobi User's Usergroup MOBI
Header: Yes
6 Replace WU Logo w/Client Logo Bookmark Icon:Yes
Footer: No changes allowed.The WU logo is required.
7 Update Background, Button and No
Link Colors
Example: 2011 TR000000
8 Need Help Logging In Pop Up Special Note: Enter the complete number with no spaces.
Box
If you do not know your case number you can acquire it by contacting the court directly
Monday thru Friday 8 a.m.to 5 p.m. C.S.T. at 817-392-6700.
9 Make another payment link Yes
10 Mobile site detection WU
11 HTTP Post Validation N/A
12 Multiple .mobi URLs No
9.2 Payment Entry Page Fields
Fields on Payment Entry Page Field Population Method Required Read Only
(Include Speedpay Table Name) (Yes/No) (Yes/No)
1 First Name Customer,Credit_Firstname Yes Yes
2 Last Name(or Company Name) Customer.Credit_Lastname Yes Yes
3 Email Address User Entered Yes No
4 Payment Amount Customer.Amount_Owed or Yes Yes
5 Payment Date Current Date Yes Yes
6 Fee S5.95 Yes Yes
7 Total Payment Amount Payment_amount+fee amount. Yes Yes
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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9.3 Customizations
Status
Business Rule Technical Definition MC/Dev Call Used by Multiple N=New
Interfaces(Y/N) O=Obsolete
P=Production
Consumer can only pay the amount in
customer amount owed. The payment Master Call:
1 Amount Owed Logic amount field will pre-populate with 1263268 Y P
customer.amount_owed and will not be Dew
editable by the consumer
After the consumer enters their violation
number.we will display verbiage prompt Master Call:
2 Display violation that will show the value of MISE to the 1263268 Y P
consumer in order to inform them of the Dev'
violation that they are pleading guilty to by
paying through Speedpay.
See screenshots for verbiage required to be Master Call:
3 Additional Verbiage displayed. 1263268 Y P
Dev.
Customer should be prompted to enter their Master Call:
4 Account Validation case number twice. Case numbers must 1263268 Y P
match before performing account look-up in Dev.
customer table.
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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Status
Business Rule Technical Definition MC/Dev Call Used by Multiple N=New
Interfaces(Y/N) O=Obsolete
P=Production
Speedpay development—this is a new
screen that we need to build for this client to
incorporate specific legal verbiage. This
should be the first screen that every
customer sees after logging in. Please
include an'I agree"button and a 'Cancel"
button. Clicking 1 Agree"will take the
customer to the Home Menu. Clicking
"Cancel"will take them to the login screen.
Verbiage is as follows:
The fee for use of the Western Union
Speedpay service is$5.95.
Our current records reflect the following:
<customer.MIS6>. You will need to enter
the case number for each violation
separately). I understand that my
payment on any citation that is currently
without a plea constitutes a plea of"NO
CONTEST waiver of right to a trial by Master Call:
5 New Screen judge or jury, and waives the filing of a 1263268 N P
formal complaint. I understand that a Dev:
judgment of GUILTY will be entered
against me and a conviction for the
offense(s)will be reported to the
Department of Public Safety. A conviction
may appear on either a driver's license
record or criminal record. Please retain
your receipt for your records. It is
strongly encouraged that persons paying
cases in warrant status should keep their
receipt(s)with them at all times for no
less than 30 days. Please allow 24 hours
for posting of payments made after 5:00
pm Monday through Thursday.Allow an
additional 48 hours for payments
processed on Friday after 5:00 pm.
Saturdays,Sundays and Holidays.
Any payments made after 06:00 PM ET
will be posted to your account the
following business day.
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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10.0 Customer Validation
10.1 Customer File Import
10.1.1 Customer File Standards
Files should contain a full replacement of all customer data
Files should have fixed length fields
Files should have fixed length records
Records should terminate with a carriage return and line feed (CR/LF)
Files should be ASCII text
There should not be a header or footer in the file
The file should be transmitted to Speedpay via FTP
The file should be PGP encrypted
The file should be sent before 8:00 AM ET, files received after 8:00 AM ET will be
processed after 9:00 PM ET
10.1.2 Customer File Configuration
Component Configuration
6 New file or Modification: New
7 Full File or Delta File: Full
8 File Name: CFW-WUSPEED-yyymmdd.txt
9 FTP Location: ftp2.speedpay.com
10 Multiple Files per day: No
11 File Transmission Time: 7:30am
12 File Transmission Schedule: Monday-Friday
13 Approx Record Count: Min:
Max:
Import Success Alert Primary-Suzy Atchison/System Administrator—(817)392-8783
14 Notification: suzy.atchison()fortworthgov.org
Secondary-Deon Fingers/DBA—(817)392-2619 Harvle.Fingers(a)-fortworthgov.org
15 Import Warning Alert Support@westernunionspeedpay.com
Notification:
16 File Layout Fixed Length
17 IVR Validations: Customer.Amount Owed
18 Internet Validations: Customer.Amount Owed
19 Special Import Rules: None
20 Populate Unauthorized No
Accounts:
21 Special Instructions: None
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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10.1.3 Customer File Layout
Max File Speedpay Customer Table
Field Name Allowable Positions/ Field Field Description
Length Field#
SITE 4 1-4 SITE ID CTFW
ACCOUNT 22 5-27 CREDIT ACCOUNT This is the customer's receivable account
— number. Can be 0 or space filled,right justified.
FIRSTNAME 15 28-42 CREDIT—FIRSTNAME Customer's first name, left justified.
LASTNAME 15 43-57 CREDIT—LASTNAME Customer's last name, left justified.
ADDRESS1 40 58-97 DEBIT ADDRESS1 This is the address associated with the account
number, left justified.
ADDRESS2 40 98-137 DEBIT—ADDRESS2 This is a second address field, left justified.
CITY 25 138-162 DEBIT—CITY Customer's city, leftjustified.
STATE 2 163-164 DEBIT STATE Customer's state
ZIP 9 165-169 DEBIT—ZIP Customer's zip code
AMOUNT This field consists of up to 15 characters,a
OWED 18 170-187 AMOUNT—OWED decimal point and 2 characters beyond the
decimal point,space or zill fill, right justified.
This field will contain the specific violation that
MISE 25 188-212 MISE the consumer is pleading guilty to. 25 character
limit. Leftjustify.
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11.0 Payment Posting
11.1 Client will use Speed pay Reports for reconciliation.
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
'WESTERNI 11
Payments UNI ON
12.0 Consumer Notifications (Emails)
Email Type Email Message Interface
Subject: {City of Fort Worth Municipal Court} Internet:Yes
Payment Confirmation MOBI: Yes
Dear<Name>,
This is to confirm that an ATM payment for
<payment amount>,which includes a
Western Union Speedpay convenience fee of
<fee amount>,was made to your{client}
account ending in
[Payments.creditAccountLast4] using the
card ending in
[Payments.debitAccountLast4].
Confirmation Number: [payments.paymentld]
Scheduled Payment Date:
[Payments.scheduled PaymentDate]
1 ATM Payment Payment Amount:
[Payments.paymentAmou nt]]
Fee Amount: [Payments.feeAmount]]
Last 4 of Card:
[Payments.debitAccou ntLast4]
Please contact{City of Fort Worth Municipal
Court}if you have any questions.
Sincerely,
{Western Union Payment Services}
Please note: This email message was sent
from a notification-only address that cannot
accept incoming email. Please do not reply
to this message.
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
PaymentsWESTERNI J*UNION
Email Type Email Message Interface
Subject: {City of Fort Worth Municipal Court} Internet:Yes
Payment Confirmation .MOBI: Yes
Dear<Name>,
This is to confirm that a Credit Card payment
for<payment amount>,which includes a
Western Union Speedpay convenience fee of
<fee amount>,was made to your{client}
account ending in
[Payments.creditAccountLast4] using the
card ending in
[Payments.debitAccountLast4].
Confirmation Number: [payments.payment[d]
Scheduled Payment Date:
[Payments.scheduledPaymentDate]
2 Credit Card Payment Payment Amount:
[Payments.paymentAmo unt]]
Fee Amount: [Payments.feeAmount]]
Last 4 of Card:
[Payments.deb itAccountLast4]
Please contact{City of Fort Worth Municipal
Court}if you have any questions.
Sincerely,
{Western Union Payment Services}
Please note: This email message was sent
from a notification-only address that cannot
accept incoming email. Please do not reply
to this message.
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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UNION
13.0 Processing
Primary
Process Processing Job Name Days Time Details
Site
1 Customer File CFTW IMPORT M-F 7:30 AM
Customer file import
EST
2 Credit Cards CFTW CCARDS M-F 6:OOPM
EST
3 CC FD CFTW CCARDS FD M-F 6:OOPM
— — EST
4 ATM FD CFTW ATM FD M-F 6:OOPM
— EST
5 Funds Distribution CFTW FUNDSDISTR M-F 6:OOPM JPMorgan Chase Fundsdistr File
ES
6:OOPM Emails are sent to:
6 SuccessReports CFTW SUCCESSREPORTS M-F EST ap invoices(a)fortworthgov.org
Jeremy.Leon ardafortworthgov.org
13.1 ACH Returns/Unauthorized Accounts
For NACHA compliance, Speedpay will enter debit accounts into an Unauthorized Accounts table
when they are returned for the reasons below and also delete any future-dated payments where
these accounts were used:
Code Reason
R02 Account Closed
R03 No Account/Unable to Locate Account
R04 Invalid Account Number
R08 Payment Stopped or Stop Payment on Item
R10 Customer Advises Not Authorized
R12 Branch sold to another DFI
R14 Representative payee deceased or unable to continue in that capacity
R15 Beneficiary of account holder deceased
R16 Account Frozen
R29 Corporate customer advises not authorized
The error messages the customer will receive are:
Interface Error Message
Extranet "Debit Routing and Debit Account not authorized to use this application for ACHs."
Internet "Sorry,you can't pay using this banking account number."
IVR "I'm sorry.The bank account information you entered is not authorized to make a payment."
In addition, the consumer is given the opportunity to enter different account information.
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M--
14.0 Connectivity
Connectivity is made through the Public Internet over Secure Port 443 for the customer service desktop
application. All packets sent will be SSL with 128-bit encryption. The application for the customer
service desktops and the FTP site are locked down in the Speedpay firewall based on the source IPs
provided. Locking down the CSR application according to an individual IP address or range of IP
addresses ensures that the individuals attempting to access your Speedpay application are truly
physically located at your premise and are not impersonating your personnel, current or former
employees trying access the information from off client premise.
Connectivity Notes
1 Extranet&Reports 12.181.197.100
Protocol: FTP
Host:ftp2.speedpay.com
2 Speedpay FTP Site Folder:TBD
Username:TBD
Password: Provided Verbally
See EFO#XX
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
PapentsWESTERNI UNION
15.0 Financial Agreements and Billing
1 Billing Model Convenience Fee
2 Rate $5.95 Convenience Fee
3 Single Settlement ATM
Credit Cards
4 Net Settlement Yes
5 ACH Agreement WUPS owned ODFI Agreement with JPMorgan Chase
WUPS owned Agreement with{STAR, PULSE,ACCEL)
6 ATM Agreement STAR ID: 1232326840
PULSE ID: 1542103672ACCEL ID: 10840896746
7 Credit Card Model Chase Paymentech Submitter Model
Site ID:CTFW
8 CC Agreement Merchant ID Visa/MasterCard: 195127
Merchant Processor: PaymentTech
Site ID:CTFW
9 Client Bank Bank Name:Chase
Routing Number:520101023
Account, last 4:3903
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Payments UNION
Appendix A: IVR Call Flow
<PreIntro>
"Welcome to Western Union Speedpay.For Speedpay 3.4
English,please stay on the line.Para 2 Continue In Spanish
Introduction continuar en Espanol oprima el dos."
(optional)
<Intro>
NOTE: "With Speedpay,you can pay your City of Fort Worth Municipal Court cases using your
When'transfer'Is MasterCard or Visa card,or your ATM or debit card with the STAR,PULSE or NYCE logo.There
enabled,there is an is a$5.95 fee for using this service.This fee is in addition to any costs assessed by the City of
option of presing"O" Fort Worth Municipal Court or your financial institution.Please note that a payment madethrough Denotes Custom Prompts
at any points the call, the Speedpay IVR on any case that is currently without a plea constitutes a plea of'NO
to transfer the caller. CONTEST,waives your right to a trial by judge or jury,and waives the filing of a formal complaint
A judgment of GUILTY will be entered against you and a conviction for the offenses)WIT be
reported to the Department of Public Safety.A conviction may appear on either a drivels license Denotes Custom Call Flow
TRANSFER_DURING_PROMPT record or criminal record.Please be sure to notate yourconfirmation number given at the end of
FALSE thecall.It is strongly encouraged that persons paying psea in warrant status should keep a ccipy or Customization
of their confirmation number with them at all times for no less than 30 days.Please allow 24 hours
for posting of payments made after 5:00 pm Monday through Thursday.Allow an additional 46
hours for payments processed on Friday after 5:00 pm,Saturdays.Sundays and Holidays'
Denotes Changes
Account
Validation <EnterCaseNumi>
"Please enter the first s of your
4 digit
case number,followed by the pound
sign,' `first 4 digits of
de number and save
j temporary variable.
ed, <EnterCaseNum2>
append NT to, "Please look at the next 2 or 3 alphanumeric characters If 2 is pressed,
appenfirst
d
NT o thmb, of your case number.if your case number contains the append MT to the
Previously
collects_ . letters NT for a non4raffic violation press t.if your case 2 first four num hers
number contains the letters MT fora minor tobacco previously collected.
Violation press 2.For all other violations,please press
3."
3
<EnterCaseNum3>
"Please use your touch tone keypad to enter the
corresponding letters of your case number,followed by
the#sign.Forexample,N your case number contains
the letters O and R,please enter 67 followed by the#
2 sign 87 TR(Tiafnc)
C
the digits entered an NT(Non Traffic,
OR(Ordnance)
append the appropriate letter JV(Juvemle)
equivalent to the lira'4 JVA IJuvemle Alcohol)
meters collected.The#sign MA(Juvenile Tobacco)
fgnal that they are done MA IMmor Alcohol)
# ng digits. MT IMi r Tobacco)
SA(School Attendance)
PK(Parking)
NI IN,SI)
<EnterCaseNum4>
"Please enter the remaining digits of your
case number,followed by the#sign." _
the digits entered and append
in
to the previously collected dlgiW
letters.The#sign will signal that they
# Blaring dig.
You entered[read back entire case
number entered]. If this is correct,
press 1.To re-enter,press 2.
t
tLoakup>e lookup yourer.' CREDIfLOOKUPHOLD_PROMPTTRUE NO Nall r isOn the sent tohird failed attempt Unable To Processeccount? <InvaIldAcCtNum>
sorry.The case number you
entered is not valid.-
Yes <TryAgain>
'Please try again.'
Go[o
Speedpay on
file
Proprietary and Confidential Page 23 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
PamemsWESTERNI UNION
Speedpay Does
On File a previous Speedpay
payment exist for this
account?
NOTE:
The Speedpay On File NO
functionality is optional.
ALLOW_PAY_VIA_LAST
FALSE SPEEDPAY ON FILE
NOT USED
Is the
account authorized for
only one payment
type?
No Yes
<CurrentPymtOptions>
"You currently have the following
payment options:"
<PymtOptionsATM>
"To pay with an ATM or
debit card..."
<PymtOptionsCC>
"To pay with a credit card..."
<PymtOptionsFlip>
"To pay with an ATM,debit,or
credit card..."
...followed by"...press 1",
"...press 2"etc. <PymtSingleOptionAvailableCC>
"Your current available option is to pay
Payment with a credit card."
Options <PymtSingleOptionAvailableATM>
"Your current available option is to pay
with an ATM or debit card."
<PymtSingleOptlonAvai IableFlip>
Your current available option is to pay
with an ATM,debit or credit card."
Go to
Card/Bank
Info
Proprietary and Confidential Page 24 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Plamenis
<EnterATMCardNum>
Card "Please enter your ATM or debit card number
Information followed by the pound sign."
1
<EnterCCNum>
"Please enter your credit card number
Z followed by the pound sign."
7
<EnterATMCCNum> NOTE:On the third failed attempt the
"Please enter your ATM,debit,or credit card IF ATM_CC_INTERFACES caller is sent to Unable To Process
number followed by the pound sign." CONTAINS"IVR"
<InvatidCardNum>
"You entered XXX.If this Is correct,press 1. "I'm sorry.The card number you
LTo re-enter,press 2."(optional) entered is not valid."
READBACK_CARD_NUMBER NO
TRUE/FALSE <InvatidCardType>
1 "I'm sorry.This credit card type is not
NOTE:A valid card number accepted."
must be between 4 and 22 <TryAgain>
numbers in length. ATM "Please try again."
cards are validated against Is Is
the BIN table.Credit cards the card number No this an ATM Bin
are validated for card type valid? error?
(AMEX,VISA,etc)and with a
Mod 10 check.
Yes <ATMOINError>
Ye "I'm sorry.The card number you entered is not
valid."
From Can <VelocityATMCCFailure>
Speedpay this card info NO "I'm sorry.The card number you entered cannot be
On File be used? DEBIT_VELOCITY_COUNT used to make a payment."
DEBIT_VELOCITY_DAYS <VelocityPerATMCCFailure>
"I'm sorry.The card number you entered cannot be
Yes CREDITS_PER_DEBIT_VELOCITY COUNT used to make a payment."
CREDITS_PER DEBIT_VELOCITY DAYS <UnauthorizedCard>
"I'm sorry.The card number you
entered cannot be
--t—
TM
hat used to make a payment."
type of card is —�
ATM it? Credit
Card Card <DebitFailNooptions>
only only "To enter new account Information,press 1.
To end this call press 9 or simply hang up."
<DebitFaitOptions>
"To enter new account information,press 1.
ATM or To choose a different payment type,press 2.
Credit To end this call press 9 or simply hang up."
If Card IF Z
Payment Type Payment Type 9
=ATM =CC
Go to Go to
Payment Hang Up
Go to toOptions
Payment CGOhoiceAmount hange Is
previous Go to
expiration date Y2S CVV
valid?
No
From
Payment
Error& <EnterExpDate>
Choice "Please enter the 2-digit month and 2-digit
Change year of the expiration date found on your
card followed by the pound sign."
Z "You entered XX/XX.If this is correct,press
1.To re-enter,press 2."(optional) READBACK_EXPIRATION_DATE
TRUE/FALSE
1
Is the NOTE:On the third failed attempt the
date entered>= No caller is sent to Unable To Process
today?
<InvalidExpDate>
"I'm sorry.The expiration date you
entered is not valid."
Yes
<TryAgain>
"Please try again."
Go to
AVS
Validation
Proprietary and Confidential Page 25 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Payments UNION
AVS <EnterAVSZip>
Validation "Please enter the 5-digit zip code of the billing
z address for this card followed by the pound sign."
"You entered XXX.If this is correct,press 1.To re-
NOTE: enter,press 2."(optional)
READBACK_AVS_ZIP
AVS validations are TRUE
optional.No validation
is performed at the
time of entry other than 1
- for the correct length.
Validation occurs at the
time the payment is
processed.
Is <InvaIIdAVSZip>
it 5 characters in NO "I'm sorry.The zip code you entered Is
length? not valid."
NOTE:On the third failed attempt the
caller is sent to Unable To Process
<TryAgain>
"Please try again."
Yes
cvv
Validation
<EnterCVV>
"For your protection,we require an
NOTE: additional verification code.This 3-digit
code is located on the back of the card
CW validation is Z go
optional.No validation on the signature line,immediately after
is erformed at the your 16 digit card number.Please enter
P the 3 digit verification code followed by
time of entry other than the pound sign."
for a correct length.
Validation occurs at the "You entered XXX.If this is correct,press 1.
time the payment is To re-enter,press 2."(optional)
processed.
1
IhNo it 3 charlen
Yes
NOTE:On the third failed attempt the
caller is sent to Unable To Process
<InvalidCV V>
"I'm sorry.The verification code you
Go to entered is not valid."
Payment <TryAgain>
Date "Please try again."
BACK CW
TRUE
Proprietary and Confidential Page 26 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Monts UNIZ
<DebitVerify>
Choice "We have determined that the card you have
Change presented maybe an ATM or debit card.To
continue processing through the ATM or debit
card network,press 1.For more detailed
information,press 2."
2
1
<DebitDetails>
"This option is only offered to customers
whose cards can be processed through a
debit card network.Often these cards can
also be processed through the credit card
networks.This is very similar to a store clerk
who asks you debit or credit when you
present your card.To continue processing
1 through the debit card network press 1.To
make a different choice press 2."
2
<DebitChoice>
"To process this transaction as a debit card,press
Payment Type
1.To process this transaction as an ATM card,
Go to
=ATM 1 Of 2 press 2.To process this transaction as a credit 9-� Hang Up
card,press 3.If you would like to pay using a
different payment type,press 4. To end this call
press 9 or simply hang up."
<Deb itC h o iceN oOptio ns>
"To process this transaction as a debit card,press
1.To process this transaction as an ATM card,
press 2.To process this transaction as a credit
card,press 3.If you would like to pay using
different account information,press 4. To end this
call press 9 or simply hang up."
3
4
Payment Type
=CC
Go to
Card Info
Go to Go to Go to
Payment Expiration Payment
Amount Date Options
Proprietary and Confidential Page 27 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Payments
Is
future dating allowed
Payment for this payment
Date type?
=dating
No
Scheduled payment date
=TODAY
Go to
Payment
Amount
Proprietary and Confidential Page 28 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
'min
Payment Was
Amount amount owed already
read back?
[NOTE:Current Amount NO
ue is not read to the
aller if it is$0.00.
Is Note: Onsu7'a"nce
NOTE: YPS Current Amount Due No -"'Ch've a
Total Amount Owed= >0? ue.
Current Amount Owed
+Late Charge
<CurrentAmtDue> _
Not "The current amount due is..."
��.ustomeramount
wed.
Speak:Amount Owed
<PayAmt>
"To pay this amount,press I."
READBACK_PAYMENT_AMOUNT
FALSE
1
Is NOTE:On the third failed attempt the
nt ntered NO 10 caller is sent to Unable To Process
<InvalidAmt>
(Notes Amount is valid "I'm sorry.The payment amount you
allbetweenssteentered is not valid."
in of$1.00 and system
Yes max of$99,999.99
If
Customer.Amount_Ow
is greater than system
and less than
tem min,then go t
Go to ment Error. <AmtMinIs> <AmtMaxIs>
Preconfirm "The minimum "The maximum
payment allowed is..." payment allowed is..."
Speak: Min Payment Speak:Max Payment
Amount Amount
Unable To
Process
Proprietary and Confidential Page 29 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Pay���ts
<PreConfirmAmt>
Preconfirm
you have entered a payment in
the amount of...
Speak:Payment Amount
<PlusFeeOf>
"The Western Union Speedpay
convenience fee will be..."
Speak:Fee Amount
<ForTotalOf>
"...for a total amount of..."
Speak:Total Amount
Is
payment date>
today?
No
<TOProcess> Go to
"To complete this transa]press
, 9 Payment
please press 1.Otherwise, 9." Error
1
Process Is
Payment this an ACH Yes ''-' Yes
payment? - ^
RECORD_CUST
FALSE
No
No
<HoldForProcess>
"Please hold for your confirmation number."
<Hol d Fo rP rocessN oteATM>
"Please note that it may take up to a minute
to complete this transaction."
<H o Id Fo r P ro ce s s N oteC C>
"Please note that it may take up to a minute
to complete this transaction."
PROCESS PAYMENT
Was Go to
the payment No-� Payment
processed? Error
Yes
Go to
Confirmation
Proprietary and Confidential Page 30 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
PaymentsWESTERNI UNION
Payment Did
error the roller Cancel the
transaction?
No
Was it <DuplicatePayment>
a duplicate Yeses "This transaction has not been completed.A
payment? payment in the amount of..."
Speak:Total Amount
Is <DuplicatePaymentFuture>
payment scheduled for NO ..has already been scheduled on
today? this account for...
Speak:Payment Date
Yes
Yes No
<D u pfcatePaym entToday>
'...has already been scheduled on
this account today."
<VerifyError>
"Your transaction could not be completed due
to information provided by your financial
Was it institution.You have a right under the Fair
a Verify Alert Ye Credit Reporting Act to know the information
failure? contained in your credit file at the consumer
reporting agency.Questions regarding such
information can be directed to TeleCheck at
800-366-2425."
No
Is Can
payment type Yeses we Flip this card to Yes
ATM? CC?
ATM_CC_INTERFACES
CONTAINS"IVR"
Payment Type
=CC
No
<C h o i ceCh a n g eAT M Fa i I>
"We need to collect additional
information before we can complete
<CancelledPayment> <TransNotProcessed> your transaction."
"Your payment has been "I'm sorry.I am unable to INNO
cancelled." complete your transaction."
Go to
Expiration
Date
<Paym a ntPro cessFa i I NoOpti o ns>
"If you would like to try again using different
account information,press 1.To end this call
press 9 or simply hang up."
<PaymentPro cessFa ilOpti o ns>
"If you would Iike to try again using different
account information,press 1.If you would
like to try again using a different payment
type,press 2.To end this call press 9 or
simply hang up."
2 9
1
Go to Go to Go to
Payment Bank/Card Hang Up
Options Info
Proprietary and Confidential Page 31 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
CC/ATM
Payment
Confirmation
CC Payment Type ATM
NOTE:
Total Amount=
Payment Amount+Fee
<Confirml>
"Your transaction is complete.Your
payment date> confirmation number is..."
today?
Speak:
peak:Payment ID
TRUE/FALSE
No
<ConfirmATM2>
"Your next card statement will show a
<Conffrml> transaction in the amount of..."
"Your transaction is complete.Your
confirmation number is..." Speak:Total Amount
Speak:Payment ID
<ConfirmCC2>
"Your next card statement will show a
transaction in the amount of..." 1
Speak:Total Amount
Is Is
fee amount fee amount
0? 0?
NoNo
Yes Yes
<ConfirmCCFee> <ConfirmATMFee>
"...which includes a Western Union "...which includes a Western Union
Speedpay convenience fee of..." Speedpay convenience fee of..."
Speak:Fee Amount Speak:Fee Amount
<ConfirmCCPmt> <ConfirmATMPmt>
"...for payment onto your City of Forth "...for payment onto your City of Forth
Worth Municipal Citation." - Worth Municipal Citation."
<AdditionalInfo>
"For any specific information regarding this
violation,please go to
10 h8o,//www.fortwonhaovorg/municipalcourt or
call 817-392-6700 Monday through Friday,
between the hours of 8:00 AM and 5:00 PM,
Central Standard Time.'
<ConfirmReplay>
"Again,for your records,your
CONFNUM_REPLAY confirmation number is..."(optional)
TRUE
Speak:Payment ID(optional)
Fro
<ConfirmNoSecondPayment>
repeat this message,press 1.To end this
call,press 9 or simply hang up."
9
Go to
Hang up
Proprietary and Confidential Page 32 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
'H
PaMenisJA
Unable To <UnableToProcess>
Process "I'm sorry.I am unable to
complete your transaction."
Is
Transfer transfer
enabled? CAN_TRANSFER
FALSE
No
<Goodbye>
"Thank you for calling.
Goodbye."
Goodbye
Hang Up
Proprietary and Confidential Page 33 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
PaymentsWESTERNI 11 UNION
Appendix B: Internet Site Flow
Login Screen
Welcome to the Western Union Speedpay payment system for the City of Fort Worth FORTWORTH.
Municipal Court.
There is a$5.95 fee for using this service.Payments made after 06:00 PM ET will be
posted the following business day.
Please enter your City of Fort Worth Municipal Court Case Number in the field below.
Case Number:
SUBMIT
When entering the case number please ensure you follow the example below:
Example:2011TR000000(There are always 4 numeric characters,then 2 alpha,and finally an
additional 6 numeric required.)
Special Note:Enter the complete number with no spaces.
If you do not know your case number you can acquire it by going to the City of Fort Worth website
at htto://www.fortworthoov.ora/municipalcourt/or contacting the court directly Monday thru
Friday 8 a.m.to 5 p.m.C.S.T.at 817-392-6700.
Proprietary and Confidential Page 34 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
-�iES-fERNJ JA
PaYments UNION1 11
Usa e A reement Screen
WESTERNI 1*
UNION
_.`�z • .
Welcome. FORT
You are about to use the Western Union®Speedpay®service to send a payment to the City of Fort Worth ORTH,
Municipal Court from your credit card or debit card
�1
The fee for use of the Western Union Speedpay service is$5.95.
Based on the case number you have provided,our current records reflect the following:NO SEAT BELT-
DRIVER-15YOA(Please note that you will need to enter the case number for each violation separately).I
understand that my payment on any citation that is currently without a plea constitutes a plea of'NO
CONTEST",waiver of right to a trial by judge or jury,and waives the filing of a formal complaint.I understand
that a judgment of GUILTY will be entered against me and a conviction for the offense(s)will be reported to
the Department of Public Safety.A conviction may appear on either a driver's license record or criminal
record,Please retain your receipt for your records.It is strongly encouraged that persons paying cases in
warrant status should keep their receipt(s)with them at all times for no less than 30 days.Please allow 24
hours for posting of payments made after 5:00 pm Monday through Thursday.Allow an additional 48 hours
for payments processed on Friday after 5:00 pm,Saturdays,Sundays and Holidays.
Please note,any payments made after 06:00 PM ET will be posted to your account the following business
day,
Your bank card account will show a single entry for the total amount of your payment,which will indicate the
applicable Western Union fee.However,in addition to the Western Union fee,you may be charged a service
fee,cash advance fee,or charges by your financial institution.Please check with your financial institution
regarding any additional fees that may apply.
Western Union is not responsible for any errors in the information you provide to the system through this
website.
IAGREE CANCEL
I
Proprietary and Confidential Page 35 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
PaymentsWESTERNI I'UNION
Data Entry Screen
WESTERN
SPEEDPAY
Welcome! FORTWORTH,
Welcome to Western Union Speedpay's easy way to pay!With this service,you will be able to
make payments directly out of your credit or debit card account.
First Name,Last Name: ELIZABETH HARVEY
Account Address Line 1
or P.O.Box number: _ J
City,State,Zip: I F71 C
Phone Number: { )
----�
Email Address:
Payment Amount: 80.50
Fee Amount: 5.95 To use this service you will be charged a fee of
$5.95.
Total Payment Amount: 88.45
Card Number:
Card Expiration Date: Month I Year Iv
CW Code: lWhat is CVV?
s ri Pig'
Continue Cancel
• Payment amount field should populate with customer.Amount_Owed. Field should be set to read-
only, customer cannot change payment amount.
Proprietary and Confidential Page 36 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Payments
WW
& I ML
Choice Chan e Pae 1
WESTERNI
UNION
SPEEDPAT
You have requested to make a payment to your account with the following information: ��� ����®
First Name: Test
Last Name: Test
Billing Address: 199 Water Street
Billing City: New York
Billing State: N
Billing Zip: 10030
Email Address:
Payment Amount: $250.25
Fee Amount: $5.95
Total Payment Amount:$256.20
Card Number: ""— ter«+"0066
Card Expiration Date: 3/2012
We have determined that the card you have
presented is a ATM or debit card.To
continue processing through a debit
network such as STAR,NYCE,PULSE or
ACCEL click Make payment,otherwise click
Make changes.
Make Payment Make changes cancel
Proprietary and Confidential Page 37 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Payments
Choice Chan e Pacie 2
UNIONWESTiRNI I'
-- ;PEED• .
OFT M1 , I
You have requested to make a payment to your account with the following information:
First Name: Test
Last Name: Test
Billing Address: 199 Water Street ,FoRT WORT
Billing City: New York -
Billing State: NY
Billing Zip: 10030
Email Address:
Payment Amount: $250.25
Fee Amount: $5.95
Total Payment Amount:$256.20
Card Number: ---*****0066
Card Expiration Date: 3/2012
Please select one of the payment types below and press Make Payment to process.
Card type: ODebit OCredit OATM
Make Payment Cancel
Proprietary and Confidential Page 38 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Nuts IT]0
Credit Card Only Page
WESTERNI I'
UNIi I,I
PAT
You have requested to make a payment to your account with the following information: FORTWORTH,
First Name: Test
Last Name: Test
Billing Address: 199 Water Street
Billing City: New York
Billing State: NY
Billing Zip: 10030
Email Address:
Payment Amount: $250.25
Fee Amount: $5.95
Total Payment Amount:$256.20
Card Number: ----""***0066
Card Expiration Date: 3/2012
Make Payment Cancel
Confirmation Pa e
UNIONWESTERNI
PEED
PAT
rnamc you ,your do onaymenr! FORT WORTH.
Your paymentt made on 12/22/2010 for the amount of$256.20 and fee ca
in the amount of$5.95 from rd number ••"'•"""0066 has been surtessfully submi[ted.
The Western Union Speedpayconfin ab,,number forthis ttansaM,n is:10087
Please print this pace for your rewrds.
PRLYT THIS PAGE
"Make Another Payment" link to this page that will take the consumer back to the Speedpay Login
Screen.
Proprietary and Confidential Page 39 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Paybellis
Appendix C: Mobile-Friendly Internet [.MOBI]
Log In
Mobile
Enter Account Number
Enter Zip Code
Need help lugging in?
—— ,.�..
Privacy Polite Terms And Conditions
SPEEDPAr' 2013 Wig slavi 'Unic,ii lolditt�ls. dna-.
-Priman7 Login: Case Number
-Secondary Login: Re-enter Case Number
-ACH, Discover, Amex, and Diners logos removed.
-Client logo
-Need help logging in verbiage:
Example: 2011TR000000
Special Note: Enter the complete number with no spaces.
If you do not know your case number you can acquire it by contacting the court directly
Monday thru Friday 8 a.m. to 5 p.m. C.S.T. at 817-392-6700."
Proprietary and Confidential Page 40 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
. Payments
Login Screen with Message re: Possible Issues with Browser or OS
AVW Mobile
This site may not function correctly on
your device. If you experience problems..
select Full Web Site from the Menu
options.
L I-i__'i
Need help Iagaina in"?
,sn
Privacy Policy Terms and Conditions
SPEEDPAr• @ 2014 Western Union Holdings, Ino.
Proprietary and Confidential Page 41 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
pay,mems
Account Number Help Link
Mobile Bill Pay
Enter �4�c��r,t �l�rr���r
i
Ensc�r Zig
Need • logging
7GLIENT SPECIFIC VERBIAGE
Need help logging in?
tLLSA
Privacy Polio Terms and Conditions
arEEarAr' ;2013 Wusl.errd union Holuirl+gs. Inc.
-Additional verbiage for help logging in-
"Example: 2011TR000000
Special Note: Enter the complete number with no spaces.
If you do not know your case number you can acquire it by contacting the court directly
Monday thru Friday 8 a.m. to 5 p.m. C.S.T. at 817-392-6700."
Proprietary and Confidential Page 42 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
PaMenisWESTERN
Usage Agreement— New Screen for MOBI
Speedpay development — this is a new screen that we need to build for this client to
incorporate specific legal verbiage. This should be the first screen that every customer
sees after logging in. Please include an "I agree" button and a "Cancel" button. Clicking "I
Agree" will take the customer to the Home Menu. Clicking "Cancel" will take them to the
login screen. Verbiage is as follows:
The fee for use of the Western Union Speedpay service is $5.95.
Our current records reflect the following: <customer.MIS6>. You will need to enter the
case number for each violation separately). 1 understand that my payment on any
citation that is currently without a plea constitutes a plea of"NO CONTEST", waiver of
right to a trial by judge or jury, and waives the filing of a formal complaint. I
understand that a judgment of GUILTY will be entered against me and a conviction for
the offense(s) will be reported to the Department of Public Safety. A conviction may
appear on either a driver's license record or criminal record. Please retain your
receipt for your records. It is strongly encouraged that persons paying cases in
warrant status should keep their receipt(s) with them at all times for no less than 30
days. Please allow 24 hours for posting of payments made after 5:00 pm Monday
through Thursday. Allow an additional 48 hours for payments processed on Friday
after 5:00 pm, Saturdays, Sundays and Holidays.
Any payments made after 06:00 PM ET will be posted to your account the following
business day.
Customizations — We need to display the value of <Customer.MIS6> in the first sentence
as listed above.
Proprietary and Confidential Page 43 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
PaMenis UNIONI 10
Home Menu—No Save Account Option Enabled
Pay Your Bill Q
Full Web Site
(� Log Out
Lv— � -
rsA t,�,.. ° :,� Wi:1 r:•�. -o-=
Privacy Policy Terms and Conclitions Locl Out
S/EEDPAY' Cc 2013 Western Union Holdings, Inc.
-ACH, Discover, Amex, and Diners logos removed.
Proprietary and Confidential Page 44 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
PaMents
Payment Menu Expanded— No Save Account Option Enabled
Pay Your Bill
Use Nene Bank Account
Use New Credit Card
Use Nene Debit Card
Full Web Site
( Log Out
ILSMA C3 491 ' ! :JW
Privacy Policy Terms and Conditions Lon Out
SPEEDPAY' 62014 WE-stern Union Holdings, Inc.
-ACH, Discover, Amex, and Diners logos removed.
-ACH Payment option removed.
Proprietary and Confidential Page 45 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Paymentscm I I LI I to]0 IS
Credit/Debit Card Payment Entry— New Card
MIJ Pay Your Bill
0
Pay
Use New Debit or Credit Card
Enter First Name
Enter Last Name
Enter Email
Payment Date
11/4/2013
Payment Amount
$0.00
Convenience Fee
$2.00
Total Payment Amount
$2.00
Enter Card Number
Continue
nor VISA Q j.,�.w:
® Privacy Policy Terms and Conditions Log Out
aveenPwr 9)2013 Western Union Holdings,Inc.
-ACH, Discover, Amex, and Diners logos removed.
Proprietary and Confidential Page 46 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Pay ��ts .91
Credit/Debit Card Payment Review— New Debit Card (No Save Account Option)
Review Payment
0) (z
Pay Review
Pament Date 1129i2014
Card Ending in 8884
Payment AmOLInt $334.00
Convenience Fee $0.00
Total Payment Amount $334.00
I agree to the Terms and
Conditions
Row
Privacy Policy Terms and Conditions Loci Out
SPEEOPAY' z)2014 WestEfn Union Holdings, Inc.
-Submit button remains disabled until required opt-ins are checked
Terms & Conditions Opt-in (Required)
-ACH, Discover, Amex, and Diners logos removed.
Proprietary and Confidential Page 47 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Payments
Credit/Debit Card Payment Review— New Credit Card (No Save Account Option)
+ Review Payment
Pad Review:
Pavment Date 1/29/2014
Card Ending in 1111
Pavment Amount $33.00
Convenience Fee $0.00
Total Payment Amount $33.00
Enter Expiration Date
Month ... Year _..
Enter Your Card's Billing Zip Code
ter the Security Code
I agree to the Terms and
Conditions
LtSA
Privacy Policy Terms and Conditions Loa Out
&PEEDPAY' �D201G';djs_tErn Union Holding_, lri-.
-Submit button remains disabled until required opt-ins are checked
Terms & Conditions Opt-in (Required)
-ACH, Discover, Amex, and Diners logos removed.
Proprietary and Confidential Page 48 of 55
City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Payments
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
Payment Confirmation (All Payment Types)
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City of Forth Worth Municipal Court Speedpay Business Requirements November 14, 2014
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Appendix D: Western Union Contact Roles
Western Union Project Manager: Responsible for all project related aspects, including, but not limited to:
Scope Definition, Scheduling, resource assignment, project execution, and project documentation. It is
important to note that the project manager is not responsible for production issues. These issues are the
responsibility of Western Union Payment Services Technical Support.
Sales Person: Responsible for contract and billing issues, as well as acting as a liaison between external
vendors and the client.
Western Union Payment Services Application Development: Develop and code business rules that are
specified by the client. Coordinate with the quality assurance department to resolve any deficiencies in the
code.
Western Union Payment Services Quality Assurance: Edit and validate all code written by the application
developer. Create use cases and test plans and determine if the code is performing as the specifications
intended it to.
Western Union Payment Services Network Engineering: Responsibilities include NATing of the site and
implementing the firewall rules.
Western Union Payment Services Integration Group: Responsibilities are assigning the production URL and
creating the production database. In addition the senior integration specialist is will deploy the application,
set up alters and scheduling processing jobs.
Western Union Payment Services Technical Support:The main responsibility of the Technical Support group
is to respond and resolve production issues. Please be sure to read the Support documentation provided to
learn how to contact Technical Support.
Escalation Points: Project Management Director will serve as the escalation point for Project Management
issues. Sales Director will serve as the escalation point for Sales or Contract related issues. Manager,
Speedpay Support will serve as the escalation point for production related Support issues.
Appendix E: Communication Plan
The Communication Plan determines the information and communications needs of the stakeholders: who
needs what information, when they will need it, and how it will be given to them. The section below outlines
what method of communication will be used for the different phases of the project, as well as how information
will be communicated in certain situations.
Project Kick Off:The Project Kickoff affects all stakeholders. The purpose is to communicate the objectives
of the project, roles, and responsibilities. The Project Kickoff is held at or near the start of the project. The
method used for the Project Kickoff is a meeting conducted via a conference call.
Team Meeting:The weekly team meeting will be held. Team meetings affect all team members. It affects
sub-teams, technical teams, the project sponsor, and functional teams. The purpose of team meeting is to
review detailed plans (tasks, assignments, and action items) and determine if there is a variance against the
planned and actual timelines and output. These meetings should be held on a weekly basis. The method
used for team meetings are meetings conducted via a conference call. On site meetings, or meeting utilizing
WebEx technology will be incorporated if required and economically feasible.
Requirement Additions and or Scope Changes: New requirements or scope changes affect the entire project
team. The changes must be reviewed as they may impact deliverable dates and increase project risk.
Requirements requests, either new or changes to original requirements will only be accepted by formal
written communication.
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Pa, Menis
• Development work on a project will begin once all requirements and specifications are complete and
approved.
• Should requirements and/or specifications change during the course of development/QA/UAT, the
project timeline will be re-adjusted to reflect this.
• Should a 'bug' or error in development be found during QA/UAT, the project timeline will not be re-
adjusted.
• Standard development time is approximately 15-20 business days.
• Standard QA(Quality Assurance) time is approximately 10-15 business days.
• Depending on resource availability, Development does not always begin immediately upon specification
approval.
• Depending on resource availability, QA does not always start when development has been completed.
• User Acceptance Testing (UAT) is our process to obtain confirmation that the modification or addition
meets mutually agreed-upon requirements. UAT time depends on the project at hand, but the standard
is 5— 10 business days.
• Delays due to contractual issues or resource availability may impact a project dates.
Project Questions or Concerns Outside of Project Meetings: Questions arising outside project meetings may
affect an individual or the entire team. The method of communication for answering such question is
informal, and as such email or telephone conversations can be used.
Appendix F: Change Control Policy
Change Control windows are times during which changes to the Production Environment are made.
The Change Control windows are subject to availability and your Western Union Project Manger will assist
you in assessing the level of risk associated with a particular change as well as scheduling the change.
Schedule for Low Risk Changes: Monday through Thursday from 9:00 AM to 5:00 PM ET
Schedule for Medium and High Risk Changes:
Day Change Controls Allowed Window
Monday Morning Medium Risk Change Controls 7:00 AM to 8:00 AM ET
Tuesday Morning Medium Risk Change Controls 7:00 AM to 8:00 AM ET
Tuesday Evening High Risk Change Controls 7:00 PM to 1:00 AM ET
Wednesday Morning Medium Risk Change Control 7:00 AM to 8:00 AM ET
Wednesday Evening High Risk Change Controls 7:00 PM to 1:00 AM ET
Thursday Morning Medium Risk Change Control 7:00 AM to 8:00 AM ET
Thursday Evening High Risk Change Controls 7:00 PM to 1:00 AM ET
Friday Morning Reports Changes 7:00 AM to 8:00 AM ET
(every other)
A manager must approve requests outside of these times, as they will require a change in scheduling and
resource allocation.
We will not make high-risk changes on the 15th, 16th or end of month. The end of the month is determined by
the last day of the month.
Highly complex changes that involve multiple interfaces, significant down time or affect multiple clients are
normally scheduled Sunday morning between 12:00 AM and 6:00 AM ET.
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Payments
Appendix G: Firewall Change Policy
Firewall changes are made on Wednesday mornings.
We will not make any firewall changes on the 1st, 15th, 16th, 30th, or 31st.
Only valid public source IP addresses can be added to our firewalls.
Private IP addresses are not routable over the internet and therefore we cannot accept them as valid source
IPs to be put into our firewalls.
Examples of IP address that cannot be added:
• 1 O.x.x.x
• 172.16.x.x— 172.31.x.x
• 192.168.x.x
Appendix H: Special Processing Requirements
{List mid-month, end of month and holiday processing schedule. This should be updated annually or as
needed.}
Appendix I: Special Support Instructions
{List anything that Support should know when troubleshooting or communicating with a client. Include
rollback instructions, SQL jobs and/or files, anything special set up by Deployments.)
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