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POLICY PROPOSAL
DATE FILE NUMBER SUBJECT Explanation of Billing Practices PAGE_,_OF_
CP-22 of Utility Companies
PROPOSAL PROPOSED BY: Mayor Pro- CITY MANAGE_ RE IEW
Tem Margret Rimmer
Many of our citizens are complaining that they do not understand how the utility
companies calculate their monthly bill. Our City Water Department has attempted
to relieve this problem,by including a detailed description of the citizens'
water and sewer charges on the back of each statement. Many citizens have found
this information very helpful.
I believe that many of our citizens would like to be able to check the calculation
of their utility bills. If the utility companies would include a "stuffer" or
some explanation on the monthly statement describing the rate structure and showing
how to calculate the bill, each citizen could verify the accuracy of the calculation.
Proposal
It is proposed that the City Council request Texas Electric Service Company and
Lone Star Gas to prepare a "stuffer" or use some other method for clearly describing
the utility rates being charged, how they apply and how the total bill is calculated
and include this in each statement mailed to the citizens of Fort Worth.
City Manager's Comment
It is anticipated that there will be some difficulty, in administering sect a
system, but the utility companies have indicated a willingness to approach the
problem.
Fiscal Note CITY OF FORT WORTH, TEW
SUBJ CT MATTER OF THIS M. &C. C.
No comment. THE SEATED TO T CITY COUNCIL
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City Secr.n4ary
Margret RimmV. Mayor Pro tem
' LEGALITY
FISCAL NOTE
CITY MANAGER'S COMMENTS