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Contract 50316
City Secretary Contract No. 595/(o t c2� 2018 RTrk, G CITY SECRE[ARY PROFESSIONAL SERVICES AGREEMENT (Information Technology) This PROFESSIONAL SERVICES AGREEMENT("Agreement")is made and entered into by and between the CITY OF FORT WORTH(the"City"or"Client"),a home-rule municipal corporation situated in portions of Tarrant,Denton,Johnson and Wise Counties,Texas,acting by and through its duly authorized Assistant City Manager, and Deloitte Consulting LLP ("Consultant"), a Delaware limited liability partnership, and acting by and through Lee Haverman its duly authorized Principal. City and Consultant are each individually referred to herein as a"party"and collectively referred to as the"parties." CONTRACT DOCUMENTS: The Contract documents shall include the following: 1. This for Professional Services Agreement; 2. Exhibit A—Statement of Work Plus Any Amendments To The Statement Of Work; 3. Exhibit B—Payment Schedule; 4. Exhibit C—Milestone Acceptance Form; 5. Exhibit D—Network Access Agreement; and 6. Exhibit E—Signature Authority All Exhibits attached hereto are incorporated herein and made a part of this Agreement for all purposes.In the event of any conflict between the documents, the terms and conditions of this Professional Services Agreement shall control. The term "Consultant'or"Contractor" shall include the Consultant or Contractor, and its officers, agents, employees,representatives, servants, contractors or subcontractors. The term"City" shall include its officers, employees, agents, and representatives. 1. Scope of Services. Consultant hereby agrees,with good faith and due diligence,to provide the City with professional consulting services for web content improvement services that includes the page layout, page development, and possible interfaces for City of Fort Worth Planning and Development department. Specifically, Consultant will perform all duties outlined and described in the Statement Of Work,which is attached hereto as Exhibit"A"and incorporated herein for all purposes,and further referred to herein as the "Services." Consultant shall perform the Services in accordance with standards in the industry for the same or similar services. In addition, Consultant shall perform the Services in accordance with all applicable federal, state, and local laws and regulations. If there is any conflict between this Agreement and Exhibit A,the terms and conditions of this Agreement shall control. 2. Term. This Agreement shall commence upon final execution("Effective Date")and shall Deloitte Consulting LLP Professional Services Agreement-Technology CITY SECRETARY Rev.9/2017 Page 1 of 49 F.T.WONTMw TX City Secretary Contract No. expire no later than three months following contract execution ("Expiration Date"), unless terminated earlier in accordance with the provisions of this Agreement or otherwise extended by the parties. 3. Compensation. The City shall pay Consultant an amount equal to and not to exceed $25,000.00 in accordance with the provisions of this Agreement and Exhibit`B,"Payment Schedule,which is attached hereto and incorporated herein for all purposes. Consultant shall not perform any additional services for the City not specified by this Agreement unless the City requests and approves in writing the additional costs for such services.The City shall not be liable for any additional expenses of Consultant not specified by this Agreement unless the City first approves such expenses in writing. City agrees to pay all invoices of Consultant within thirty(30)days of receipt of such invoice. Consultant may charge interest on late payments not to exceed one percent(1%). 4. Termination. 4.1. Convenience. Either the City or Consultant may terminate this Agreement at any time and for any reason by providing the other party with 30 days written notice of termination. 4.2. Breach. If either party commits a material breach of this Agreement, the non- breaching Party must give written notice to the breaching party that describes the breach in reasonable detail. The breaching party must cure the breach ten(10)calendar days after receipt of notice from the non-breaching party,or other time frame as agreed to by the parties.If the breaching party fails to cure the breach within the stated period of time, the non-breaching party may, in its sole discretion, and without prejudice to any other right under this Agreement, law, or equity, immediately terminate this Agreement by giving written notice to the breaching party. 4.3. Fiscal Funding Out.In the event no funds or insufficient funds are appropriated by the City in any fiscal period for any payments due hereunder, the City will notify Consultant of such occurrence and this Agreement shall terminate on the last day of the fiscal period for which appropriations were received without penalty or expense to the City of any kind whatsoever,except as to the portions of the payments herein agreed upon for which funds have been appropriated. 4.4. Duties and Obligations of the Parties. In the event that this Agreement is terminated prior to the Expiration Date,the City shall pay Consultant for services actually rendered up to the effective date of termination and Consultant shall continue to provide the City with services requested by the City and in accordance with this Agreement up to the effective date of termination.Upon termination of this Agreement for any reason,Consultant shall provide the City with copies of all completed or partially completed documents prepared under this Agreement. In the event Consultant has received access to City information or data as a requirement to perform services hereunder,Consultant shall return all City provided data to the City in a machine readable format or other format deemed acceptable to the City. 5. Disclosure of Conflicts and Confidential Information. 5.1. Disclosure of Conflicts.Consultant hereby warrants to the City that Consultant has made full disclosure in writing of any existing or potential conflicts of interest related to Consultant's services under this Agreement.In the event that any conflicts of interest arise after the Effective Date of this Agreement,Consultant hereby agrees immediately to make full disclosure to the City in writing. 5.2. Confidential Information. The City acknowledges that Consultant may use Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 2 of 49 City Secretary Contract No. products,materials, or methodologies proprietary to Consultant.The City agrees that Consultant's provision of services under this Agreement shall not be grounds for the City to have or obtain any rights in such proprietary products, materials, or methodologies unless the parties have executed a separate written agreement with respect thereto. Consultant, for itself and its officers, agents and employees, agrees that it shall treat all information provided to it by the City("City Information") as confidential and shall not disclose any such information to a third party unless required by applicable law or regulation without the prior written approval of the City. 5.3. Unauthorized Access. Consultant shall store and maintain City Information in a secure manner and shall not allow unauthorized users to access,modify,delete or otherwise corrupt City Information in any way.Consultant shall notify the City immediately if the security or integrity of any City information has been compromised or is believed to have been compromised, in which event,Consultant shall, in good faith,use all commercially reasonable efforts to cooperate with the City in identifying what information has been accessed by unauthorized means and shall fully cooperate with the City to protect such information from further unauthorized disclosure. 6. Right to Audit. 6.1. Consultant agrees that the City shall, until the expiration of three (3) years after final payment under this Agreement, have access to and the right to examine at reasonable times any directly pertinent books, documents, papers and records of the Consultant involving transactions relating to this Agreement at no additional cost to the City. Consultant agrees that the City shall have access during normal working hours to all necessary Consultant facilities and shall be provided adequate and appropriate work space in order to conduct audits in compliance with the provisions of this section. The City shall give Consultant not less than 10 days written notice of any intended audits. 6.2. Consultant further agrees to include in all its subcontractor agreements hereunder a provision to the effect that the subcontractor agrees that the City shall, until expiration of three (3) years after final payment of the subcontract, have access to and the right to examine at reasonable times any directly pertinent books,documents,papers and records of such subcontractor involving transactions related to the subcontract, and further that City shall have access during normal working hours to all subcontractor facilities and shall be provided adequate and appropriate work space in order to conduct audits in compliance with the provisions of this paragraph. City shall give subcontractor not less than 10 days written notice of any intended audits. 7. Independent Contractor. It is expressly understood and agreed that Consultant shall operate as an independent contractor as to all rights and privileges granted herein, and not as agent,representative or employee of the City. Subject to and in accordance with the conditions and provisions of this Agreement, Consultant shall have the exclusive right to control the details of its operations and activities and be solely responsible for the acts and omissions of its officers, agents, servants, employees, contractors and subcontractors. Consultant acknowledges that the doctrine of respondeat superior shall not apply as between the City, its officers, agents, servants and employees, and Consultant, its officers, agents, employees, servants,contractors and subcontractors. Consultant further agrees that nothing herein shall be construed as the creation of a partnership or joint enterprise between City and Consultant. It is further understood that the City shall in no way be considered a Co-employer or a Joint employer of Consultant or any officers, agents, servants, employees or subcontractors of Consultant. Neither Consultant, nor any officers, agents, servants, employees or subcontractors of Consultant shall be entitled to any employment benefits from the City. Consultant shall be responsible and liable for any and all payment and reporting of taxes on behalf of itself, and any of its officers,agents, servants,employees or subcontractors. Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 3 of 49 City Secretary Contract No. 8. LIABILITY AND INDEMNIFICATION. 8.1. LIABILITY - CONSULTANT SHALL BE LIABLE AND RESPONSIBLE FOR ANY AND ALL REAL OR TANGIBLE PESRONAL PROPERTY LOSS OR PROPERTY DAMAGE AND/OR PERSONAL INJURY, INCLUDING DEATH, TO ANY AND ALL PERSONS, OF ANY KIND OR CHARACTER, WHETHER REAL OR ASSERTED, TO THE EXTENT CAUSED BY THE NEGLIGENT ACT(S) OR OMISSION(S),MALFEASANCE OR INTENTIONAL MISCONDUCT OF CONSULTANT, ITS OFFICERS, AGENTS, SERVANTS OR EMPLOYEES WHILE ENGAGED IN PERFORMANCE OF THE SERVICES HEREUNDER. EXCEPT FOR CONSULTANT'S INDEMNIFICATION OBLIGATIONS UNDER SECTIONS 8.2 AND 8.3 OF THIS AGREEMENT AND CONSULTANT'S LIABILITY AND RESPONSIBILITY UNDER THE IMMEDIATELY PRECEDING SENTENCE, TO THE EXTENT PERMITTED BY THE CONSTITUTION AND LAWS OF THE STATE OF TEXAS, CONSULTANT AND ITS RESPECTIVE PERSONNEL SHALL NOT BE LIABLE FOR ANY CLAIMS, LIABILITIES, OR EXPENSES RELATING TO THIS AGREEMENT ("CLAIMS") FOR AN AGGREGATE AMOUNT IN EXCESS OF THE FEES PAID BY CITY TO CONSULTANT UNDER THIS AGREEMENT, EXCEPT TO THE EXTENT RESULTING FROM THE GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT OF CONSULTANT OR ITS PERSONNEL. IN NO EVENT SHALL EITHER PARTY, ITS SUBCONTRACTORS, OR THEIR RESPECTIVE PERSONNEL BE LIABLE FOR ANY LOSS OF USE, DATA, GOODWILL, REVENUES OR PROFITS (WHETHER OR NOT DEEMED TO CONSTITUTE A DIRECT CLAIM), OR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR EXEMPLARY LOSS, DAMAGE, OR EXPENSE, RELATING TO THIS AGREEMENT. THIS PROVISION SHALL APPLY TO THE FULLEST EXTENT OF THE LAW, WHETHER IN CONTRACT, STATUTE, TORT (SUCH AS NEGLIGENCE), OR OTHERWISE, NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY. 8.2. INDEMNIFICATION - CONSULTANT HEREBY COVENANTS AND AGREES TO INDEMNIFY, HOLD HARMLESS AND DEFEND THE CITY, ITS OFFICERS,AGENTS,SERVANTS AND EMPLOYEES,FROM AND AGAINST ANY AND ALL CLAIMS OR LAWSUITS OF ANY KIND OR CHARACTER,WHETHER REAL OR ASSERTED, FOR EITHER REAL OR TANGIBLE PESRONAL PROPERTY DAMAGE OR PROPERTY LOSS OR PERSONAL INJURY, INCLUDING DEATH, TO ANY AND ALL PERSONS, AND DAMAGES FOR CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT BY THE DELIVERABLES (PURSUANT TO THE INDEMNITY OBLIGATIONS UNDER SECTION 8.3 BELOW), ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, TO THE EXTENT CAUSED BY THE NEGLIGENT ACTS OR OMISSIONS OF CONSULTANT, ITS OFFICERS, AGENTS, SUBCONTRACTORS, SERVANTS OR EMPLOYEES WHILE ENGAGED IN PERFORMANCE OF THE SERVICES HEREUNDER. 8.3. INTELLECTUAL PROPERTY INFRINGEMENT. 8.3.1. The Consultant warrants that all deliverables, or any part thereof, furnished hereunder, including but not limited to: programs, documentation, software, analyses, applications, methods, ways, and processes first created by Consultant for delivery to the City in performing the services hereunder (in this Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 4 of 49 City Secretary Contract No. Section 8C and in Section 8.2 each individually referred to as a "Deliverable" and collectively as the "Deliverables,") do not infringe upon or violate any patent, copyrights, trademarks, service marks, trade secrets, or any intellectual property rights or other third party proprietary rights, in the performance of services under this Agreement. 8.3.2. Pursuant to its indemnity obligations under Section 8.3.3 below, Consultant shall be liable and responsible for any and all claims made against the City for infringement of any patent,copyright,trademark,service mark,trade secret, or other intellectual property rights by the use of any Deliverable(s) in the course of performance or completion of, the services, or the City's continued use of the Deliverable(s) hereunder. 8.3.3. Consultant agrees to indemnify, defend, settle,or pay, at its own cost and expense,including the payment of attorney's fees,any claim or action against the City for infringement of any patent, copyright, trade mark, service mark, trade secret, or other intellectual property right arising from City's use of the Deliverable(s), or any part thereof, in accordance with this Agreement, it being understood that this agreement to indemnify, defend, settle or pay shall not apply if the City modifies or misuses the Deliverable(s). So long as Consultant bears the cost and expense of payment for claims or actions against the City pursuant to this section 8, Consultant shall have the right to conduct the defense of any such claim or action and all negotiations for its settlement or compromise and to settle or compromise any such claim; however,City shall have the right to fully participate in any and all such settlement, negotiations, or lawsuit as necessary to protect the City's interest, and City agrees to cooperate with Consultant in doing so. In the event City, because Consultant refuses to do so, assumes the responsibility for payment of costs and expenses for any claim or action brought against the City for infringement subject to the indemnity obligation arising under this Section 8.3 of this Agreement, the City shall have the sole right to conduct the defense of any such claim or action and all negotiations for its settlement or compromise and to settle or compromise any such claim; however, Consultant shall fully participate and cooperate with the City in defense of such claim or action. City agrees to give Consultant timely written notice of any such claim or action,with copies of all papers City may receive relating thereto. Notwithstanding the foregoing,the City's assumption of payment of costs or expenses shall not eliminate Consultant's duty to indemnify the City under this Agreement. If the Deliverable(s), or any part thereof,is held to infringe and the use thereof is enjoined or restrained or, if as a result of a settlement or compromise, such use is materially adversely restricted,Consultant shall,at its own expense and as City's sole remedy,either: (a) procure for City the right to continue to use the Deliverable(s); or (b) modify the Deliverable(s) to make them/it non-infringing, provided that such modification does not materially adversely affect City's authorized use of the Deliverable(s);or(c)replace the Deliverable(s)with equally suitable,compatible,and functionally equivalent non-infringing Deliverable(s)at no additional charge to City; or (d) if none of the foregoing alternatives is reasonably available to Consultant, terminate this Agreement,and refund all amounts paid to Consultant by the City for such Deliverable(s), subsequent to which termination City may seek any and all remedies available to City under law. CONSULTANT'S OBLIGATIONS HEREUNDER SHALL BE SECURED BY THE REQUISITE INSURANCE COVERAGE AND AMOUNTS SET FORTH IN SECTION 10 OF THIS Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 5 of 49 City Secretary Contract No. AGREEMENT. 9. Assignment and Subcontracting. 9.1. Consultant shall not assign or subcontract any of its duties, obligations or rights under this Agreement without the prior written consent of the City. If the City grants consent to an assignment,the assignee shall execute a written agreement with the City and the Consultant under which the assignee agrees to be bound by the duties and obligations of Consultant under this Agreement. The Consultant and assignee shall be jointly liable for all obligations under this Agreement prior to the assignment. If the City grants consent to a subcontract, the subcontractor shall execute a written agreement with the Consultant referencing this Agreement under which the subcontractor shall agree to be bound by the duties and obligations of the Consultant under this Agreement as such duties and obligations may apply. The Consultant shall provide the City with a fully executed copy of any such subcontract. 10. Insurance. 10.1. The Consultant shall carry the following insurance coverage with a company that is licensed or eligible to do business in Texas or otherwise approved by the City: 10.1.1. Commercial General Liability: 10.1.1.1. Combined limit of not less than $2,000,000 per occurrence; $4,000,000 aggregate; or 10.1.1.2. Combined limit of not less than $1,000,000 per occurrence; $2,000,000 aggregate and Umbrella Coverage in the amount of $4,000,000. Umbrella policy shall contain a follow-form provision and shall include coverage for personal and advertising injury. 10.1.1.3. Defense costs shall be outside the limits of liability. 10.1.2. Automobile Liability Insurance covering any vehicle used in providing services under this Agreement, including owned, non-owned, or hired vehicles, with a combined limit of not less than$1,000,000 per accident. 10.1.3. Professional Liability(Errors & Omissions) in the amount of$1,000,000 per claim and $1,000,000 aggregate limit. 10.1.4. Statutory Workers' Compensation and Employers' Liability Insurance requirements per the amount required by statute. 10.1.5. Technology Liability(Errors& Omissions) 10.1.5.1. Combined limit of not less than $2,000,000 per claim; $4million aggregate or 10.1.5.2. Combined limit of not less than $1,000,000 per claim; $2,000,000 aggregate and Umbrella Coverage in the amount of $4,000,000. Umbrella policy shall contain a follow-form provision and shall include coverage Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 6 of 49 City Secretary Contract No. for personal and advertising injury. The umbrella policy shall cover amounts for any claims not covered by the primary Technology Liability policy.Defense costs shall be outside the limits of liability. 10.1.5.3. Coverage shall include wrongful acts resulting in the following: 10.1.5.3.1. Failure to prevent unauthorized access; 10.1.5.3.2. Unauthorized disclosure of information; 10.1.5.3.3. Implantation of malicious code or computer virus; 10.1.5.3.4. Alleged Fraud, Dishonest or Intentional Acts with final adjudication language; 10.1.5.3.5. Intellectual Property Infringement coverage, specifically including coverage for failure to protect intellectual property and claims for indemnification and legal defense of any claims of intellectual property infringement, including infringement of patent, copyright, trade mark or trade secret, brought against the City for use of Deliverables, Software or Services provided by Consultant under this Agreement; 10.1.5.3.6. Technology coverage may be provided through an endorsement to the Commercial General Liability (CGL) policy, included within the Professional/Errors and Omissions Liability policy, a separate policy specific to Technology E&O, or an umbrella policy that picks up coverage after primary coverage is exhausted.Any is acceptable if coverage meets all other requirements. Any deductible will be the sole responsibility of the Consultant. Coverage shall be claims-made, with a retroactive or prior acts date that is on or before the effective date of this Agreement. Coverage shall be maintained for the duration of the contractual agreement and for two (2) years following completion of services provided, subject to the continued availability of commercially reasonable terms and conditions for such coverage. An annual certificate of insurance shall be submitted to the City to evidence coverage; and 10.1.5.3.7. Any other insurance as reasonably requested by City. 10.2. General Insurance Requirements: 10.2.1. All applicable Commercial General Liability, Automobile Liability and Umbrella Liability policies shall include the City as an additional insured thereon, with respect to Consultant's acts or omissions in performance of Services under this Agreement. The term City shall include its employees, officers, officials, agents, and volunteers in respect to the contracted services. Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 7 of 49 City Secretary Contract No. 10.2.2. The workers' compensation policy shall include a Waiver of Subrogation (Right of Recovery)in favor of the City of Fort Worth,unless prohibited by law. 10.2.3. A minimum of Thirty (30) days' notice of cancellation or reduction in limits of coverage resulting in noncompliance shall be provided to the City unless Consultant obtains replacement insurance meeting all requirements and specifications herein without lapse. Ten(10)days'notice shall be acceptable in the event of non-payment of premium. Notice shall be sent to the Risk Manager, City of Fort Worth, 1000 Throckmorton, Fort Worth, Texas 76102, with copies to the City Attorney at the same address. 10.2.4. The insurers for all policies must be licensed,eligible and/or approved to do business in the State of Texas. All insurers must have a minimum rating of A-VII in the current A.M. Best Key Rating Guide, or have reasonably equivalent financial strength and solvency to the satisfaction of Risk Management. If the rating is below that required, written approval of Risk Management is required. 10.2.5. Any failure on the part of the City to request required insurance documentation shall not constitute a waiver of the insurance requirement. 10.2.6. Certificates of Insurance evidencing that the Consultant has obtained all required insurance shall be delivered to and approved by the City's Risk Management Division prior to execution of this Agreement. 11. Compliance with Laws,Ordinances,Rules and Regulations. Consultant agrees to comply with all applicable federal, state and local laws, ordinances, rules and regulations. If the City notifies Consultant of any violation of such laws, ordinances, rules or regulations, Consultant shall immediately desist from and correct the violation. 12. Non-Discrimination Covenant._Consultant,for itself,its personal representatives,assigns, subcontractors and successors in interest,as part of the consideration herein,agrees that in the performance of Consultant's duties and obligations hereunder, it shall not discriminate in the treatment or employment of any individual or group of individuals on any basis prohibited by law. If any claim arises from an alleged violation of this non-discrimination covenant by Consultant, its personal representatives, assigns, subcontractors or successors in interest, Consultant agrees to assume such liability and to indemnify and defend the City and hold the City harmless from such claim. Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 8 of 49 City Secretary Contract No. 13. Notices. —Notices required pursuant to the provisions of this Agreement shall be conclusively determined to have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or representatives, (2) delivered by facsimile with electronic confirmation of the transmission, or(3)received by the other party by United States Mail,registered,return receipt requested, addressed as follows: TO THE CITY: TO CONSULTANT: City of Fort Worth Deloitte Consulting LLP Attn: Susan Alanis Attn: Lee Haverman 200 Texas Street Address 500 West 2nd Street, Suite 1600 Fort Worth TX 76102 Austin,TX 78701 Facsimile: (817)392-6134 Facsimile: With Copy to the City Attorney at same address 14. Solicitation of Employees. Neither the City's nor Consultant's personnel involved in the performance of this Agreement shall,during the term of this Agreement and additionally for a period of one year after its termination,solicit for employment or employ,whether as employee or independent contractor, any person who is or has been employed by the other and involved in the performance of this Agreement during the term of this Agreement,without the prior written consent of the person's employer.This provision shall not apply to an employee who responds to a general solicitation or advertisement of employment by either party. 15. Governmental Powers. It is understood and agreed that by execution of this Agreement, the City does not waive or surrender any of its governmental powers. 16. No Waiver. The failure of the City or Consultant to insist upon the performance of any term or provision of this Agreement or to exercise any right granted herein shall not constitute a waiver of the City's or Consultant's respective right to insist upon appropriate performance or to assert any such right on any future occasion. 17. Governing Law and Venue. This Agreement shall be construed in accordance with the laws of the State of Texas. If any action,whether real or asserted, at law or in equity, is brought on the basis of this Agreement,venue for such action shall lie in state courts located in Tarrant County,Texas or the United States District Court for the Northern District of Texas,Fort Worth Division. 18. Severability. If any provision of this Agreement is held to be invalid, illegal or unenforceable,the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. 19. Force Majeure. The City and Consultant shall exercise their best efforts to meet their respective duties and obligations as set forth in this Agreement,but shall not be held liable for any delay or omission in performance due to force majeure or other causes beyond their reasonable control (force majeure), including,but not limited to,compliance with any government law,ordinance or regulation,acts of God, acts of the public enemy, fires, strikes, lockouts, natural disasters, wars, riots, material or labor restrictions by any governmental authority,transportation problems and/or any other similar causes. Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 9 of 49 City Secretary Contract No. 20. Headings Not Controlling. Headings and titles used in this Agreement are for reference purposes only and shall not be deemed a part of this Agreement. 21. Review of Counsel. The parties acknowledge that each party and its counsel have reviewed this Agreement and that the normal rules of construction to the effect that any ambiguities are to be resolved against the drafting party shall not be employed in the interpretation of this Agreement or exhibits hereto. 22. Amendments. No amendment of this Agreement shall be binding upon a party hereto unless such amendment is set forth in a written instrument, and duly executed by an authorized representative of each party. 23. Entirety of Agreement. This Agreement, including any exhibits attached hereto and any documents incorporated herein by reference, contains the entire understanding and agreement between the City and Consultant, their assigns and successors in interest, as to the matters contained herein.Any prior or contemporaneous oral or written agreement is hereby declared null and void to the extent in conflict with any provision of this Agreement. 24. Counterparts. This Agreement may be executed in one or more counterparts and each counterpart shall,for all purposes,be deemed an original,but all such counterparts shall together constitute one and the same instrument.An executed Agreement,modification,amendment,or separate signature page shall constitute a duplicate if it is transmitted through electronic means, such as fax or e-mail, and reflects the signing of the document by any party. Duplicates are valid and binding even if an original paper document bearing each party's original signature is not delivered. 25. Warranty of Services. Consultant warrants that its services will be of a professional quality and conform to generally prevailing industry standards. City must give written notice of any breach of this warranty within thirty(30)days from the date that the services are completed. In such event,at Consultant's option, Consultant shall either (a) use commercially reasonable efforts to re-perform the services in a manner that conforms with the warranty, or (b) refund the fees paid by the City to Consultant for the nonconforming services. 26. Milestone Acceptance. Consultant shall verify the quality of each deliverable before submitting it to the City for review and approval. The City will review all deliverables to determine their acceptability for conformance in all material respects with the applicable requirements agreed to in writing by the parties for such deliverable and signify acceptance by execution and provision to Consultant of the Milestone Acceptance Form within ten(10)days of receipt of the deliverable, which is attached hereto as Exhibit "C." If the City rejects the submission, it will notify the Consultant in writing as soon as the determination is made listing the specific reasons for rejection and in all cases within ten(10)days of receipt of the deliverable. If the City does not reject nor accept a deliverable within such period, the deliverable shall be deemed accepted. The Consultant shall have ten(10)days to correct any deficiencies and resubmit the corrected deliverable. Payment to the Consultant shall not be authorized unless the City accepts the deliverable in writing in the form attached or by deemed acceptance. The City's acceptance will not be unreasonably withheld. 27. Network Access. 27.1. City Network Access. Consultant, and/or any of its employees, officers, agents, servants or subcontractors (for purposes of this section "Consultant Personnel"), do not requires access to the City's computer network in order to provide the services herein, and so shall not be Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 10 of 49 City Secretary Contract No. required to Consultant execute nor comply with the Network Access Agreement which is attached hereto as Exhibit"D". 27.2. Federal Law Enforcement Database Access. If Consultant, or any Consultant Personnel,requires access to any federal law enforcement database or any federal criminal history record information system, including but not limited to Fingerprint Identification Records System ("FIRS"),Interstate Identification Index System("III System"),National Crime Information Center ("NCIC") of National Fingerprint File ("NFF"), or Texas Law Enforcement Telecommunications Systems ("TLETS"), that is governed by and/or defined in Title 28, Code of Federal Regulations Part 20 ("CFR Part 20"), for the purpose of providing services for the administration of criminal justice as defined therein on behalf of the City or the Fort Worth Police Department, under this Agreement, Consultant shall comply with the Criminal Justice Information Services Security Policy and CFR Part 20, as amended, and shall separately execute the Federal Bureau of Investigation Criminal Justice Information Services Security Addendum. The parties agree that Consultant will not require such access. No changes, modifications, alterations, or amendments shall be made to the Security Addendum. The document must be executed as is, and as approved by the Texas Department of Public Safety and the United States Attorney General. 28. Immigration Nationality Act. The City of Fort Worth actively supports the Immigration& Nationality Act (INA) which includes provisions addressing employment eligibility, employment verification, and nondiscrimination. Consultant shall verify the identity and employment eligibility of all employees who perform work under this Agreement.Consultant shall complete the Employment Eligibility Verification Form (1-9), maintain photocopies of all supporting employment eligibility and identity documentation for all employees,and upon request,provide City with copies of all I-9 forms and supporting eligibility documentation for each employee who performs work under this Agreement. Consultant shall establish appropriate procedures and controls so that no services will be performed by any employee who is not legally eligible to perform such services. If requested, Consultant shall provide City with a certification letter that it has complied with the verification requirements required by this Agreement. Consultant shall indemnify City from any penalties or liabilities due to violations by Consultant of this provision.City shall have the right to immediately terminate this Agreement for violations of this provision by Consultant. 29. Informal Dispute Resolution. Except in the event of termination pursuant to Section 4.2, if either City or Consultant has a claim,dispute,or other matter in question for breach of duty,obligations,services rendered or any warranty that arises under this Agreement,the parties shall first attempt to resolve the matter through this dispute resolution process. The disputing party shall notify the other party in writing as soon as practicable after discovering the claim,dispute, or breach. The notice shall state the nature of the dispute and list the party's specific reasons for such dispute. Within ten(10)business days of receipt of the notice, both parties shall commence the resolution process and make a good faith effort,either through email,mail,phone conference,in person meetings,or other reasonable means to resolve any claim,dispute,breach or other matter in question that may arise out of,or in connection with this Agreement. If the parties fail to resolve the dispute within sixty(60)days of the date of receipt of the notice of the dispute,then the parties may submit the matter to non-binding mediation in Tarrant County,Texas,upon written consent of authorized representatives of both parties in accordance with the Industry Arbitration Rules of the American Arbitration Association or other applicable rules governing mediation then in effect.The mediator shall be agreed to by the parties.Each party shall be liable for its own expenses, including attorney's fees; however, the parties shall share equally in the costs of the mediation. If the parties cannot resolve the dispute through mediation,then either party shall have the right to exercise any and all remedies available under law regarding the dispute. Notwithstanding the fact that the parties may be attempting to resolve a dispute in accordance with this informal dispute resolution process,the parties agree to continue without delay all of their respective duties and obligations Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 11 of 49 City Secretary Contract No. under this Agreement not affected by the dispute. Either party may, before or during the exercise of the informal dispute resolution process set forth herein, apply to a court having jurisdiction for a temporary restraining order or preliminary injunction where such relief is necessary to protect its interests. 30. No Boycott of Israel. Consultant acknowledges that in accordance with Chapter 2270 of the Texas Government Code,the City is prohibited from entering into a contract with a company for goods or services unless the contract contains a written verification from the company that it:(1)does not boycott Israel; and (2) will not boycott Israel during the term of the contract. The terms "boycott Israel" and "company" shall have the meanings ascribed to those terms in Section 808.001 of the Texas Government Code. By signing this contract, Consultant certifies that Consultant's signature provides written verification to the City that Consultant: (1) does not boycott Israel, and(2) will not boycott Israel during the term of the contract. 31. Reporting Requirements. 31.1. For purposes of this section,the words below shall have the following meaning: 31.1.1. Child shall mean a person under the age of 18 years of age. 31.1.2. Child pornography means an image of a child engaging in sexual conduct or sexual performance as defined by Section 43.25 of the Texas Penal Code. 31.1.3. Computer means an electronic, magnetic, optical, electrochemical, or other high-speed data processing device that performs logical, arithmetic, or memory functions by the manipulations of electronic or magnetic impulses and includes all input, output,processing,storage,or communication facilities that are connected or related to the device. 31.1.4. Computer technician means an individual who, in the course and scope of employment or business, installs,repairs, or otherwise services a computer for a fee.This shall include installation of software,hardware,and maintenance services. 31.2. Reporting Requirement. If Consultant meets the definition of Computer Technician as defined herein, and while providing services pursuant to this Agreement, views an image on a computer that is or appears to be child pornography,Consultant shall immediately report the discovery of the image to the City and to a local or state law enforcement agency or the Cyber Tip Line at the National Center for Missing and Exploited Children. The report must include the name and address of the owner or person claiming a right to possession of the computer, if known, and as permitted by law. Failure by Consultant to make the report required herein may result in criminal and/or civil penalties. 32. Signature Authority. The person signing this agreement hereby warrants that he/she has the legal authority to execute this agreement on behalf of the respective party, and that such binding authority has been granted by proper order,resolution, ordinance or other authorization of the entity. This Agreement,and any amendment(s)hereto,may be executed by any authorized representative of Consultant whose name, title and signature is affixed on the Signature Authority Form, which is attached hereto as Exhibit "E" and incorporated herein by reference. Each party is fully entitled to rely on these warranties and representations in entering into this Agreement or any amendment hereto. 33. Survival of Provisions. The parties'duties and obligations pursuant to Section 4.4(Duties Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 12 of 49 City Secretary Contract No. and Obligations),5(Disclosure of Conflicts and Confidential Information), Section 6(Right to Audit),and Section 8 (Liability and Indemnification)shall survive termination of this Agreement. (signature page follows) Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 13 of 49 City Secretary Contract No. Executed in multiples this the O'�hy o ,20 . i ACCEPTED AND AGREED: CITY: CITY OF FORT WORTH CONTRACT COMPLIANCE MANAGER: By signing I acknowledge that I am the person responsible for the monitoring and administration of -. this contract,including ensuring all performance and By: �' 1 �� �--- reporting requirements. Name. _Susan Alanis Titla:� Assistant City Manager h� By: �r ., Q Date: )1) Name: _Sfevt Streiffert APPROVAL RECOMMENDED: Title: Assistant Director,IT Solutions APPROVED AS TO FORM AND LEGALITY: By: Name: By: Title: me: _John B trong ATTEST: Title: Assis ant City Attorney R', ONTRACT AUTHORIZATION: QrC C: N/A pproved: N/A By: ame: J. Kays z I? 1295 Certification No.: N/A Title: City eCl ary �XA CONSULTANT: Deloitte Consulting LLP ATTEST: By: By: Name: _Lee Haverman_ Name: Title: _Principal_ Title: Date: OFFICIAL RECORD Deloitte Consulting LLP ARY Professional Services Agreement-Technology F3.'1f110R1'HTX Rev.9/2017 Page 14 of 49 City Secretary Contract No. EXHIBIT A STATEMENT OF WORK Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 15 of 49 City Secretary Contract No. Deloitte.: City of Fort North Purchasing Division Deloitte Responao tot, Requost for Proposal for an Assessment of the Planning and Developmerrt Website and Recommendations for Improvement RFP No. 18-0024 Original M ,IM t Table of Contents ExecutiveSummary................................................................................................,.............1 Response to Scope of Services with Pricing.....................................................................2 Process and Methodology to Complete Web Assessment...............................................2 Project Management Services..........................................................................................4 Ou Edificabons and References..........................................................................................9 Adherence to the Terms and Conditions of the Contract,,,.,,....... ................—,,;,—.18 Pdcirg........................................................_.......-............................................................18 Response to Attachment A, 6 Conflict of Interest..........................................................19 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 16 of 49 City Secretary Contract No. Deloitte., November 16,2017 Shelia Baker, Senior Buyer City of Fort Mrth Purchasing Division 200 Texas Street, Lower Level Fort Worth, Texas 76102 RE_ RFP Nn.18-0024,AN ASSESSMENT OF THE PLANNING AND DEVELOPMENT WEBSITE AND RECOMMENDATIONS FOR IMPROVEMENT Dear Ms, Baker, DeloitteI is pleased to submit this response to RFP No.1M024.An Assessment of the Planning and Development Website and Recommendations for Improvement,Deloitte believes that our response delivers the most qualified, experienced team and valuable approach available to address the RFP requirements. Throughout our response.we have placed particular emphasis on: • The value we believe our approach to assessing human-centered design and usability of websites will bring the City. • The rigorous and time•Ilested project management methodology we intend to follrnv. Our qualifications for successfully delivering this engagement. We believe our capabilities and approach differentiate our proposal forthe project.Working with you is an impatent and valued opportunity for Deloitte.We appreciate this opportunity to build our relationship and provide the City of Ft Worth with the level of professional services you require lo;make an impe.ct in the city where over 1000 of curprofessionals live and work, Should you have any questions,please feel flee to contact me at ckeeladeloilte.eom or+1 612 226 4463. Yours slnaer*. Christopher Keel Principal Deloitte Consulting LLP 5Do Miert 2"d Sl Suite 1 6W Austin,TSC 78701 r W afte eters-n me a•were rt Ud➢to I ajar I&w to-ndei,a Uk 3T:ate cnp vq k"mJ by rLarZ-&C rll l -'),it IMMI;t ne err 1f-r5;,Sic IhAirrE 81ed 8'Y!tl9®r1TTl Frit 08::7 Y Irl TdrylkE`5nra Sr9feMrp9 o'f3f &71irldBy3nderf.3ribtl9i CrfiL i�IRo'3 onei'a as'Dalotte Ckhbry rias n'u.:iru%Ut:xr ism.W Li�us.ri ax efewn::Jekiue.�rsi a��L 0.Ymr I•wa rlwl ur JOS-tum.4 rrer•4er rr m:.Ps.45ed i ins doa.f`wc, -ehiue r0afr:7ekt„e CansJf L-7,a F.M 'N oroeicbe up,P4sae K-* a de-Add dagdolcr c-.1e kpal stru:ILrc d Ddoifie-!P erc its sraodia es CEMBn SC Zccs ray not to a s lehk k awsi:iMtS order Ile rum rPJ rc:1jWv rs 1 p oir...rrtirbr( Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 17 of 49 City Secretary Contract No. Deloitte Response to RFP No.18-0024 Executive Summary At Deloitte.we believe In the importance of usability and humen-centered design when developing websites and digital experiences. In our experience,when these factors are not considered in the web design and developm ant process, the resulting website can be diffcu t and frustrating for users to navigate. Worse yet, a poor user experience tends to significantly decrease adoption rates by end users. Fortunately.It's never too late to reassess and implement greater usability and human-centered design into a website. To that end,we understand that the City of Fort Worth is experiencing tremendous growth. Asa result, more and more users are accessing the Cttys Planning and Development webstte to obtain aiffcal information on permitting.zoning,construction ordinances and more. We understand that now more than ever,it's crucial that this information be delivered to users in the most usable and easy-to-follow form. By increasing the usability and human-centered design of the City's Planning and Development website,users will be more likely to And the Information they need without having to call the City or visit the City in person. This will likely lead to increased customer satisfaction due to the speed and ease-of-access to the information as well as decreased costs for the City call oenter to field questions that could be answered by the website—a win-win for all. For these reasons, Deloitte proposes an assessment of the usability of the City's Planning and Development website. We will Blow our heuristic method logy to compare the site against our predefined framework of industry best practices In usability and human-centered design to complete the evaluation, Our intention is to complete the assessment of the City of Fort Worth's Planning and Development department website within six weeks. The project will be divided Into three main phases: Initiation and Planning. Execution and Closing. INLTIAT Mi f;•?tKUTPON o.nsrks KA"14 Ma 1Ncds.7 Ye'Mt! Wa�k1 'rlis�i 'YkckS Ylrek6 al!c. 1 G Paw"MOXIrromr.A CONTRO"I1K •(RaMaNda� .yye�dwp and wrN •3"ara4alpPn a.d Hara4 ars asvh+aad 4nle an •No Dat wierd{a.tiasi♦ r with sora k"M .C%ftm AWbbaaM ■al.neamd"h&Wd rhsauerra Beal Atlewhtdt a�arknl ID WPM ft she mriaasmmats an SOW ashy on siafzhrlder lgre ak VOM fM -akkaff-Ofth" Rahe+N VA iswbea am rtadbad and .ab"fm.W `Wdem".nd ♦00—h r.pitiOeft empkedAwn &kV&Pwdetf *W1S P V&Adtft -timer atsa camfe Rto-mn sort +capun kma4u n awlMnnrt +Gbadxs raMaws Pngetgsrd hm eMwPm..t. sae anAwraa.sos ft"84narq Wdw%&M a se -h-be wppren .N"he rn..bnaare ir#kW1..eanmt d - - ..'itaae s.a— fimlw r.®�dumr PWAO MO hhal antl.aleiH In order to provide confidence to the City in our ability to complete this vdork,we have included a number of qualltications from past web design projects that we have completed with major private and public sector dients like Target Intel and the Texas Department of Motor Vehicles. In summary,we believe that Deloitte can provide real benefit to the City by complefing an assessment of its Planning and Development website. Upon completion of the assessment,we will provide the City with a list of recommendations to improve the site"s usability and human- centered design. Rest assured„if desired by the City via a separate work order,we are prepared to help implement these recommendations on the City's website_ ProprteOrx lnroru%Rkm-3 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 18 of 49 City Secretary Contract No. Deloitte Responseto RFP No.18-0024 Response to Scope of Services with Pricing Process and Methodology to Complete Web Assessment RFP Refrrmem 311 The rJl4 is intiTesttrt inrrecsiving propwak;'rrrmrprtirrrrt wn:ft Assign Hurn Mho dmign,&-w-Irpand inplimon.eantm:,p qc la-^xn,and maerfaces to assess floe ll~r,and Deydopmen.')epartrwnt webscm and promde an asmssrmrn and recommendatiomfor well corran for IN lanning and oe>.-NWient Deltartneavo.-hlch resides or) tortrrur htetitesgtrv.Irromvemnti include bit:are moil i-iKed to: •R ge Cr.gn and I iyaut:scaling •Uwr-umerc-d DcGign •ht�ul.^,atlon +Intennation tea W-Kture and Content ares nUmlon •hnpraorvl Search upablit.w and Con.omt Mviatagx •4crs!MAry 15n-acn c,A ar+,t Lrtnb Content karcmibllky W141 n r I'Ht dC;?.0 •tsrcm.-serccrnpaubdty/Inn-erences •rlatforri and device apnosck •Mobile triendly .Tad titan arse contrrtscmaitivrhdp Deloitte will conduct an assessment of the existing Planning and Development website. We will follow our heuristic methodology to compare the site against our predefined framework of industry lest practices in usability and human-centered design to complete the evaluation. Our Assessment Framoviork; -�- Gins Nav anIInwmactkn 0:D:e:sj�pAmd�10tksS.Conll�tette�r Structure and layout of navlgation should Consistency in design augments usability be logical,consistent and task-oriented to and promotes seaming around products, help users intuitive*nayig tte through the services,and the brand. system and wtoin site fW& Srondardlzed style,appeararfce,and functlonAlty enhances the guided user experience throughout the portal. ;= tmftnt Soueturo a@ E rtlltMlt� ,� t Errnr Pr+W*4dW&Corme"n content across the portal-from benetR VaYdadorn of Wbornatitoa,succinct error information to form field labtlls to help teat messag^and guided heO prem t the utw -should be cleartystrr,,tcttx*d and easy for from tatperiencing errors. users to read and undetstarKl Strum red design and clear messaging usually All content should serve a purpose. prevent reoccurring problems and errors. In addition to our framewctk we use a leading methodology and a set of evaluators to examine the portal and evaluate its compliance whit recognized usability principles. IMowkq my information-2 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 19 of 49 City Secretary Contract No. aeloltte Response to RFP No.113.0024 Identify Evaluate Recommend A User F_tpedence(UX)- The usability specialist points Our evaluation focuses on specialist checks the user out where usability identifying experiences that interface against a set of constraints occur,what the meet best practices.to commonly accepted relavant heuristic is,and why produce recommendations guidelines that describe the heuristic is not being met. that enhance the user usability best practices. experience. Our recommendations,as identified through our method,are focused on improving the following areas of the site; Mage Design and LayoutlScaling It is critical to create a consistent design theme,or look and feel,when designing sites to reach large,diverse audiences.Using a consistent design theme allows us to create new pages or content without a lengthy design and approval process_It also alloys us to accommodate for change$In design breads and user preferences,A consistent look and feel of a site,through a clean and structured design and layout,supports fast and successful learning of the site's content, navigation,and functions-A consistent design,supported by a standardized style- guide,also promotes credibility whi lo taming the users'trust. User-Centered Design Understanding what the users need,where they have the most difficulty, and what delights them —is contralto user-contereddesign approach.Stakeholder interviews,focus groups, quantitative surveys,website analytics,social listening are some of the ways to gather user information. Navigation Pages and content that users are most interested in and use most frequently,should be included in the primary navigation,Links such as"Home","Services","Info"(name of links vary based on the nature of the site)that provide the user access to the top areas of a s Ice should be part of the primary navigation.A consistent subnavigabon across all subsection pages is also Important to help a user navigate through more content-rich pages as they seek for information or attempt to ccmplate a transaction.A we 11-designed navigational structure helps lower bounce rates,increase the number of pages-per-visit,and generates higher conversion. Information Architecture and Content Organization Comprehensive information are hitacture and content organittion support and enable fast information finding.We have observed throughout our experia nee that finding the appropriate information in a timely manner is the top priority for users.lmplemonting a clear,robust information architecture and content organization on a site,allows the users to find,navigate, access, and experience information and content relevant to their needs and tasks whHe more quickly and easily. P,opnetany iifarmatlon-3 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 20 of 49 City Secretary Contract No. Deloitte Reepanee to RFP No,18-0024 Improved Search Capabilities and Content Metatags Search is an important aspect of content heavy websites and we have found that a majority of people start their site journey from an external search engine.Correct and relevant tagging of pages,Images,buttons and other page elements with the right meta tags can significantly improve Search Engine Optimization (SEO)and assist user,to got to the content they desire. Accessibility-Section 508 and Web Content Accessibility Guidelines 2.0 Accessibility plays a very Important role in the overall adoption of the website.According to a 2018 report bythe Government of Taxas,there are about 13% people with some form of disability in the state of Texas.Therefore,a wahsita that meets the WGAG 2.0 and ADA standards for government wobsitos,can reach a broader audience.Our approach to create a site is based on innovative design that helps all citizens find the right information and complete all desired tasks without compromise. Browser CompatibilitylDifferences As per a 2015 report by the Texas Government,the most commonly used browsers in Texas aro Chromo,Safari, IE,and Safari. In order to meet the nods of the citizens of Fort Worth,we will ensure that the site and our recommendations are compatible with all these browsers. Platform and Device Agnostic Site design,content,functions,call-to-to actions,navigation,and artifacts that compile a page are evaluated first and foremost from their relevance to a user's needs.Modular and scalable design,allows for pages to be created in any platform and be visualized through multiple devices,without altering the user experience. Mobile-Friendly As mobile devices becoming the preferred devises of users,we incorporate responsive,mobile- friendly best practices in our design and content organization methods,Our recommendations around user-conterad design address user experience challenges for both the desktop and mobile users. Tool tips and Context Sensitive Help Contextual support In the form of self-help plays a significant role to the user experience via toot tips or other support content.Providing contextual help, such as virtual tours,helplinstructional videos,and interactive diagrams,at the appropriate stago of a user's journey, both reinforces the users leaming experience,and creates a more enjoyable,overall experience for the user. P,oprimry information-4 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 21 of 49 City Secretary Contract No. Del dtte Response to RFP No.18-0024 Sample Assessment Below an initial sample assessment of the Planning and Development pages on the Fortworthtexas.gov site based on our human-centered design approach and best practices. A. Page Structure and Subnavi gati on Design the page to create a departmental presence and pri oritize the most popular, r. time-based, and geo-relevant �. features_Create a consistent Planning&Development subnavigatien across all r. � .�..... ,- department pages --��-- ��- -- B. Prioritize Calls to Action Prioritize key Scheduling& Online Permitting actions so D they don't get lost on page, especiallyon mobile devices. � .. C.Avoid the"Right Rail" �• People scan from lett to right za�c .b and top to bottom and miss right rail content. or°right rail blindness.'Prioritize important, �.•aa•.. �...,�,� time-based content elsewhere with page layout, D. Surface Logical Subsection Groupings Lack of logical grouping links can be confusing_Create groupings of bnks based on user type and intent—ex. Business&Residential,or Contractor& Homeowner, Display frequentty used services,documents, or application forms to make content easier to ford and access, E.Migrate Kay POF Content to HTML Pages Content inside PDFs reduces visibility and searchability, Creating HTML pages will make content easier to access and improves overall SEO. D-oprietar -Xiformatior-5 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 22 of 49 City Secretary Contract No. Deloitte Response to RFP No.18-0024 Project Management Services Deloitte is consistently ranked as one of the best—or in many cases, floe best—technology consulting firms by leading industry analysts like Gartner and Forrester. These aecclades range from-No 1,Global Consulting Organization`by Gartner to being named"a Global Leader in DI gftal Customer Strategy and Experience Consulting"by Kennedy with marry more In between. We believe the awards mentioned above and the hundreds of others we have received over the past decade are indicative of Deloitte's ability to consistently deliver successful projects onfime and at budget. We do this by following a rigorous set of project management techniques that we developed based an the Project Management Body of Knowledge(PMBOK)by the Project Management Institute_ M have distilled decades of project management experience into a robust project management methodology that we bring to each and every project that we deliver. This mefhoddogy is called Enterprise Value Delivery,or EVD for short_ The EVD methodology provides a blueprint for how best to manage various types of projects that Deloitte commonly delivers. The methodology goes one step further by providing hundreds of time-tested templates and tools that our practitioners can download,quicldy custanize and use with their project teams. VAth EVD,each of our project teams can rapidly and conslstendy implement proven project management techniques for our clients without the time-consuming overhead found on other engagements,It is our intention to use our EVD method to provide the same caliber of project management service to the City of Fort Worth as our largest global clients. Project Overview Dur intention is to complete the assessment of the City of FortWorth`s Planning and Development department website within six weeks. The project will be divided into three main phases:Initiation and Planning, Execution and Closing. sfmAMN A uTM C=W# FLA N& woo 1 weem 2 Wmlk 3 Waeky 7YlSk S Weekes 0"O NG DROAff MONITONNG Z CONTROLLING •9YWtdie •Watgmp led delft Su_hire t ftft"aFA ibNb be -Rt iea wed luau aM 1W d Reil 4"Nr'P~ as Mit sdlaNa SM .CkVh"*Wvbffin emannma.b Gated D"mean boww 425159m et afkmfwt to rdkwv do flu mhutur"a a uubhowN no sfaieRNdu edba b ft Sbe •fflckaR awksltep penned Ux fee/becl a d k*dw*and dbu*tw" •a1b.M6a Md "N"114S APoM-1 for waftMp➢dlftkft •Mder ead ,C&Mn ffid um fore •capew kapuen a •CwKkd Mebhfl v Lmoupind haw fbe erAM1 MMIS • helm ommi i r—th da.a fem f"4"*W* Nroprtetriry lnrormatIon G Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 23 of 49 City Secretary Contract No. Deloitte Response to RFP NoAU-4424 Project Initiation and Planning RFP PaFeranca:31.4.1 •Atw wed vendor shall condcct a kdc-Oft meeting voitn thea.-W to establCh a-i roposed wore plan with a ce:alled IIsttlgot wilestonesand Projed Sche&letmeilne. •Av.2,wed xndnr zhal Fradurr a praject ptn cmt ining Fou lone and when the prc pert recu irrrre-its tri I h„S.IFillez. •AvraIcd tendo:shat update the plan a5 needed based or,GFW's aparowd pro Cc cha-iccs, We intend to begin the project with an initiation and planning phase. During this phase,we will work with the City to forma lima the project plan. The project plan will include a detailed project schedule with milestones,communication plan and a summary of project objectives. We will use this plan to dove lop a project kick-off presentation that we intend to share with project stakeholders during the kick-off meeting hosted in Fort Worth. Throughout the course of the project, It the City of Fort Worth desires to update the approved project plan,we will work with the City to progress the changes through the change control process, Project Execution RFP RgNrenra;31,.1.1 4 Project rvlai.eer shall be nesponslble'or cord actog hoe s F_ses:rrent.The A-.wss,rretit shall corsist or: •Revievrthe liNeWILe curtertt. +Fleviewp28e AIMLt. •Generate A%srsamrnr •Dow o p aLr'ovTrnrnd'ettons for irr.ixommorts. After formalizing the project plan,we will enter the project execution phase. During this lime, the Deloitte team will wQrkthe subject matter experts from the City to perform the web assessment of the Planning and Development website. Our team will meet early and often to conduct interviews with stakeholders in order to capture requirements and enhancements. This information will drive our analysis of the usability and design of the existing site,which wo will use to develop our formal recommendations for improvement, By the end of this phase,the Deloitte team will have completed the web assessment and will begin seeking formal acceptance of the document. Project Closing RFP ReretwLL—;314.1,6 L.rnn themniPl_-tion nf Al prnjert wnrt,as dr ,ie.d bythr.project v+wAAe aid I ct nf"Irierahe%,vr.ndnrsFa'I nntifytne Projrd and sunrn+tthr 45na near.in arnrdonrr t%ith the inaoirina c.1rcu e.TFr -.rtv's Project iviapager and Projec=sponsor shall revlevi,approve and fOR7alht accept or reject the components of the projec' vrorr Ir acoordanoe with th a rettea time ort t red Ir the:reject sc iet are.=orrnal acceptance of tie project%vork const tubas eomplate project. Upon completion of the web assessment, Deloitte will seek formal acceptance of the deliverable. It is notour intention to send the document via email tothe City. Instead,we believe it is Important to meet In-person to review the deliverable together. Through this process,Deloitte can respond to questions or minor, last-minute changes to the deliverable, After the deliverable has been reviewed, Deloitte will submit the formal request for deliverable acceptance to tho City. Additionally,if roquestod by the City,Doloitto intends to use this time to begin planning the implementation of the City's most desired recommendations from the web assessment. Propnetnro,jiforn-mb n 7 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 24 of 49 City Secretary Contract No. Deloltte Response to RFP No.i$-0024 Project Monitoring and Controlling RFP Peforancw:11.4,t Aires^ed vendor zhal deliver progress reports and ccndLet E.atusrneetir�es upon rerluest,Inclunlrg a surimarw of activtles per`ormed.arole�rt arcore�lisMments,issue5anr Asir i9ertlfled.=m�:expended,an•=uecom n�actlNsea. -Progress-eparts must tc a-ar int-rural:nd n a fDmat appm+ad by the,0,ty.`Fe repcsrt cull in Jude aorarnah:hmenm, rriti.l iwL,es,;.ersrnnr.l u`Iced,a nd=tens planr rd. - :he Cnntw-.,or-ha 1 p-epare a"blo r,',cordoits a A 53m Nc pa;z layou's nl 31'delivera alta,rtla ng all dcliwerable€tardams e,id templates. Throughout the six-week assessment. Deloitbe intends to rigorously monitor and control the project. We will accomplish this by delivering weekly status reports to the City's key stakeholders. These status reports will include a summary of activities parformad,project accomplishments, issues and risks,financials and upcoming activides. These reports are a critical component of effective project management. By providing open,transparent communication on the status of the project.Deloitte can work with the City of Fort Worth to resolve issuos before they impact the project timoli no. To that and,wo will work with the City to develop a status report template that meats the knowledge and transparency requirements of your organization. Beyond status reports,we intents to monitor and control the deliverable creation process.We will work with City to formally document and deftne oxpectations for deldrerables before we begin creating them. These expectations include,but are not kmited to,the structure,format, layout and content to be included in thy+deliverable_ By discussing these expactations with the City before we begin developing the deliverable,we significantly increase the likelihood of meeting all of your expectations without significant re-writes or protracted review periods. rroprletary inflirmatJan-H Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 25 of 49 City Secretary Contract No. Deloitte Responseto RFP No,16-0024 Qualifications and References RFP R&Clcma.31.3.1 .Websm Nstgn Eve 0n.e leas_rnne kens comparre Names and websim URL Deloitte has created a new model for a new age:the creative digital consultancy. By packaging the traditional consulting capabilities of Deloitte with the creative digital engagement capabilities of Deloitte Digital,were transforming the digital journey in ways a consultancy or agency alone could not. That means we've got the creative power,technical knanw-how,and business experience to bring your ambitions to life—whether it's a website,an application,a virtual reality experience,or a transformation of your entire business to compete in the digital age. We've designed and developed websites and digital experiences for some of the world's most recognized brands as well as several Texas public sector agencies. Intek Building the Sponsors of Tomorrow https:IANWW.intel.com Intel Corporation Is widely Identified as one of the world's most respected (intelD and recognized brands.A leader in computing innovation, Intel builds the technologies that serve as the foundation for the world's computing devices, As part of its Sponsors of Tomomov/campaign, Intel is—or will soon be—Inside virtually every device imaginable. Leading Content Managernent The more than 15 million unique monthly visitors to Intel,com are looking for information on why"Intel inside"matters to "ihe new Intel_cam marks a huge them. In this strategic digital transformation. Intel launched a transfarmadon,r0e>tting Intel's program that focused on developing innovative digital position as a true Sponsor of strategies,extraordinary creative;and engaging experiences Tomorrowwith a website that to inspire purchase,As Intel's strategic advisor,-rte developed reflects Inters brwdposition and a strategy,selected a quality web content management puts us at the forefront of system,and developed end globally deployed the new website delivering an innovative customer in multiple languages. esperien{ems Personalized,Award-Winning UX )gsica Daughetae intei.com is a ful I re-architecture of the platform and publishing birettof of Digital Market ng,#1;e1 system,The award-winning and revamped site provides Applied ofrgings customers Ath a more personalized experience by delivering the most relevant content—where and when they want It. oigtar corrtert i weft Anyone for Tennis? httpsJtwww.ustri.co.►ro Deloitte worked with the USTA to promote,develop, and grow the game of tennis in the US,51fhile also positioning the USTA at the center of the Tennis ecosystem by leveraging digital as the driver for community engagement,growth,and seamless experiences for players,coaches`and providers. PropneOrr lnronmatkm 9 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 26 of 49 City Secretary Contract No. Deloitte Respanse to RFP lto,18-0024 Serving a Strong and Consistent Digital EecvMern Deloitte worked with the LISTA to define an end-to-end digital strategy and led USTA's transformation,which Focused on Applied Offerings embedding digital into the core of the business and building oigitnlUntent I sotial I Strartrgp the technology foundation. The digital ecosystem is wPh I tutaintanance and Operations comprised of industry-leading solutions for content, commerce,and integration. It is being delivered following our proprietary agile enterprise value methodology which balances risk, business value,and timeline. The new ecosystem will dramatically enhance USTA's digital capabilities and ability to enable new digital experiences, collect and leverage data,and grow revenue. Growing tate Game of Tennis The solution builds a strong and consistent digital ecosystem and positions LISTA as the go-to source at the center of the tennis world, It creates new innovative ways of attracting,engaging, and retaining players, coaches and providers.USTA is able to continuously improve the way it soaves customers through collecting invaluable data on players,integrating innovation into the business model, and providing provider tools focused on the delivery of tennis. Fax Sports:Thinking Outside the Box haps:Afwrnv,foxsports,cwrr FOX Sports 1pranted to build a new multi-platform digital identity 'We have to think about how we that reflected an edgier vibe, serve our audience across whatever Oil ORTSi while also expanding their on-air devices they may be using, content reach through richer whenevertheywanttoengagewith interactive opportunities. In us.To focus onlyonthetelevision preparation fortheir 20th anniversary in 2014,they launched platform roto miss tremendous a national multi-sport network called FOX S ports 1,expecting opportunity to engage an audience nearly 5,000 hours of live event,news, and original programming in its first 12 months. when ss a shows aren't miss a s,gnMcant revenue and to rnue An Effective Cattle Plan opportunity to bring advertising to Deloitte Digital provided technical leadership in the that engaged audience. development of an engaging,responsive website design. We Pete Vlasteilca also shared best practices of project management with FOX FOX 5puiu Senior Yice Ft milderit of Sports`cross-functional teams to instill agile development algttal processes across the project,We led front-and back-end development QA, content migration planning:and release Applied offerings management- orglral C:nnrenr I%VM A Winning Solution Deloitte Digital delivered an innovative, responsive web design that unified the FOX Sports digital experience across desktop,tablet,and mobile. We also enabled a streamlined editorial publishing wnrkflarwthat let them to more effectively promote on-air brands and maximize ad sales revenue.The work we did allowed FOX Sports to seamlessly broadcast the Super Bawl across all of their digital properties, doubling their audience from the year before.As an added bonus,that Super Bowl audience turned out to be the mast-viewed live stream of a single Proprietary Inrormation-10 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 27 of 49 City Secretary Contract No. Wlnitte Response to RFP N0.18-0414 sporting event in the U.S.t4 date--averaging over 540,000 viewers and peaking at well over one million. Target, Rutting the Fun in Functional htrias/lwww,tnrger.c*m we captured the Target'wink'iin a fun and functional mobile shopping experience for one of the nation's most recognized brands.During our tenure as Target's lead mobile agency,rare helped the retailer give guests a beautiful and exciting new way to TARGET shop,while providing unexpected delight. Stocking Unexpected Delight Ourwork for Target showcases our creative capabilities,along with our ability to interface with a large and complex IT environment and organization.Guestscan see what's hot,view weekly ads, create and manage customized lists, access registries,and browse the product catalog. Hitting the Bullseve We collaborated with the retailer to develop a mobile strategy that truly integrated with their business strategy.We delivered a quality,lighthearted cross-platform experience that completely reinvented the retailer's mobile presence—and boosted their bottom line, Recreating the REI Difference h tPsr/tvWw,REJ.Cann The nation's largest consumer co-op wanted a "It's pretty clear to us that more people ' long-term mobile strategy will be using moblle phones to shop,if that placed customers first. we canget customers aware of the app M worked together to and they're in an REI store,they will be recreate their rugged, Community-focused brand better serviced,they'll have a better experience across mobile platforms. experience at RE1,and we hope that Got Out and Flay. will lead to a better engagement with aur customers." Deloitte Digital heaped create an iGS and Android solution that pairs REI"s product catalog with the Brad Brown company's mission.REI's commerce apps allow Vice President of---Comm erce 8,Direct outdoor enthusiasts to browse and buy gear and daily Sales,REI deals, access reviews and membership information, and share to social networks.The revamped Snow Applied Offerings Report apps give slope junkies reai-tithe acoessto Design I Digital Content I Motile � weather conditions at ski resorts worldwide. strategy Gear—and Mare—on the Go. Whether it's a first trip to the trail or an umpteenth getaway to the mountains, RE I's more than four million active members and casual outdoorspeopie alike have the too Is and info they need to prepare for their next adventure_ lyopnaTa nt LnFN,-na:on Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 28 of 49 City Secretary Contract No. Delaitre Respaeseta RFP Mu AB-0024 JCPenney:Taking Fit to New Heights t�lttps>,��www�itpeaneycx�m JCF3enn With the holiday season approaching quickly,JCPenney wanted inx, to offer its customers a new iPhone app that delivered a truly fantastic shopping experience—with improved usability and conversion.The timeline was unprecedented,and execution quality was critical.JCPenney's neer app would require fresh ideation around what a mobile user experience could be,a very high level of oollabcration,and a quick 12-week design and delivery process, When it Fits,You Feel it Deloitte Digital assembled a team of experienced creative designers, developers, and digital retail experts to work directly.pith JCPenney's team. Keeping demographics and best practices In mind,we focused on solving old problems in new ways,with innovative and thoughtful details like an intelligent customizaticn of a shoppers experionce,intuitive search and scan navigation, and a lazy load to enable the app to keep pace rvith the user. Always the JCP onney Fit JCPenney's new iPhone app launched with very positive initial reviews.As a result of ourjoint team's efforts,JCPenney now offers a functional and feel good mobile shopping experience that reflects their brand and exceeds modem user expectations.JCPenney shoppers can enjoy a mobile experience that really Ats."Product searches,lists. and fluters are easy to use,product details and ensemble pages support purchase decisiom and promote upsells,navigation and path-to-purchase is a snap, and merchandise recommendations are customized. US NAVY:It's Not just Content, its an Adventure hftpa✓/www.ntrvy.ronr When it comes to managing and publishing web content,its essential to have a technology framework Applied offerinigs that's intuitive and nimble,Along these lines,the US Digital Corten:I Navy approached Deloitte Digital far help creating a more efficient A7alyt cs i S.rategy i content management strategy for its authors and users.The goal was leb Mainrerance s to develop new proses for improved operational efficiency and �yprrativns easier access to information. All Hands on tack Our team worked with US Navy IT staff to define a new governance structure that enhanced security and gave content authors more autonomy_ In turn,this helped make the content development process more agile and efficient. More specifically,we teamedwith Navy personnel to define user roles such as"content cruor;'"publisher;'and"author,"These aliases were then given specific access privileged simplifying the clearance hierarchy for accomplishing certain job tasks. Sailing Through Content The new simplified content development process allows authors to develop and deliver content in near real-time.it deoentralizes the control of web content so that users are no longer dependent on IT resources,eliminating a common bottleneck in the publishing process.Our ProprW_ w] udorriratlon 12 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 29 of 49 City Secretary Contract No. Deloitte Response to RFP No.1"024 efforts boosted user productivity by making it easy to leverage existing content from intemal databases such as the Share Point repository, Texas Department of Motor Vehicles:TxDMV at the Speed of digital httpsYltexa3dmv,forte com/carstcaters In recent years the TxDMV faced a number of technical, organizational and process challenges to its motor vehicle industry licensing and enforcement function s.The legacy application lacked in tegration across divisions,it was fragile, and applying policy or legislative changes.Vas time consuming and error-prone. TxDMV needed toimplement a modern, Texas Department customer-focused application tostream line operations and of Motor Vdiides increase efficiency_ Efficiency through eUCENSI NG The solution was an el-IGENSING system which Deloitte designed in partnership with our client and deployed on the Salesforce'Government Cloud`, The system provides better customer service,more efficient processes, and more accurate and timely information for all constituents induding citizen,agency workers,and different county ottices.The solution features 24-hour self-service access to licensee information for initial application, amendments,renewals,and payment processes. The system has resulted in faster turnaround meeting service level expectations,elimination of redundant avorK and near elimination of paper for both auto dealers and TxDMV agency workers. Texas Health and Human Services(HHS),Your Texas Benefits Attps.�/www lraur �rvsbe t .Cal" The State of Texas'Health and Human Services Commission—Office of Social Services administers eligibility determination,benefit s computation and case managementfor multiple federal and state social and health services programs to over 6 million residents. Texas already had a successful online portal that addressed the self-service needs of Benefits its constituents,Over 70%of applications for new benefits were being managed through the Your Texas Benefits portal. However,citizens were still coming into offices to drop off critical documents.This resulted in long lines in lobbies and high call volume at the call centers. Tho Solution Wth a vision to improve customer service and drive efllclency. HHSC leadership engaged Deloitte to supplement the Texas Integrated Eligibility Redesign System(TIERS)and Your Texas Benefits platform by building a oonsumer-fdendlysmartphoneapp.This app enables important guided functionality while minimizing the large and complex legacy backend business logic.The application was sowell received by citizens and analysts that it received three coveted awards,. Best Application Serving the Public(Center for Digital Government—2015) Best of Texas(Center for Digital Government—2016) Innovation in Service Delivery(APHSA ISM—2015) Rropnetnrf trformoa9on 13 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 30 of 49 City Secretary Contract No. Deloitte Response to RFP rlo.18-0024 Deloitte's Commitment to Texas and the Public Sector Deloitte has more then 5.OW staff and six offices throughout Texas.Our human-centered approach,technology experience and leadership has been applied to numerous government agencies in Texas over the past 40+years. This has given us the opportunity to viork with marry agendes and to understand their unique challenges and opportunities. REPRESENTATIVE TEXAS CLIENTS 0 1"M - �11 'U* 0 C()O MY of Sart Emmmserstal department of Parks& Heaft6 m Human Pubdc Safety Criminal Antonio C&alrfy Transpe uum WRdl4 Sarvic'aJustin rR * - FAM Attwrwy Teacher Texas llrrvarsfly facer Yehldes Texas "M General RetWement Lottery of Tetras Eduestinn uawersity Systere kency IV E 11 AS! . " VON RICE CMUPOUkr Emowee HeahhServices Hoasins 0eparLmertt ur Warkfunm Rkceuniversky Retiremerrt Carnmunity Insurance Cnmmrsaw system Affaks Figure L Representative Teams[Vents. Proprletnry tnfornntlon -14 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 31 of 49 City Secretary Contract No. Deloltte Response to RFP N&AS-402.1 RFP Reference:31.3.3 Ref erenceK +N:me -Carrtar*Fervxi •Contac',rhora NUnt yr •Websre Address Client Texas Health and Human Services(HHS) Project Toxas TIERS Integrated Eligibility System Contact Name and Title Cliff Luckey:Director—Social Serdices Applications Phone Number 512 997 4212 E-mail Address CIiff.Luckoy@hhsc.state.tx_us Webs i to https:iivfwwyouurtaxasbonefits-oom Client Intel Project Intel.com website redesign Client Name and Title Keith Burton, Director IT Solutions Phone Number SW 696 0692 E-mail Address keith_b.burton@intel.oam Website: hfps:iNrww_i ntel.co m Client Texas Department of Motor Vehicles Project eLIC ENS I NG Client Name and Title Eric Obermier,CIO Phone Number 512 636 6367 E-mail Address eric.obermierQtxdmv.gov Website: hltps:lttexasdmv,foree.comlcustemers Client United States Tennis Association (LISTA) Project USTA Digital Foundation Client Name and Title Bill Rydz, Digital Architecture Lead— Information Technology Phom Number 347 443 8735 E-mail Address bill,rydzCusta.com Webs i te: https:1/vrnw.usta.com Client US Navy Project Commander, Navy Installations Command(CNIC) Client Name and Tile Nicholas Thottam, Program Manager Phone Number 202 685 9194 E-mail Address nicholas.thottaml?navy.mil Webs I te: https:ltvAwe.navy.com iropneury Cn`ormaton :s Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 32 of 49 City Secretary Contract No. Deloitte Response to RFP No,18-0024 Meet Deloitte &Deloitte Digital RFP Reference_MLA t inpani•prrrFilr„irrh:r.ine rxln#L-r n-pmr.in hr.[inrsc anri ire.Inc+tinn:. Deloitte is the largest professional services organization in the world. Deloitte has been in business since 1845 and has consistently dernonstrated business excellence for over 165 years. In the U.S. alone,Deloitte Consulting LLP and subsidiaries achieved over$17.5 billion in revenue in 2016. a's 00 US $34.2B 14offices ry�mgatrr vett h�nlL In a ^rrmnur. � in nose Um1 Ar98,eRld mdhx,4.'�tg�k 220,000 MM MR l o!"0 34 countries U"c rm �""'o 1Do year's 821000In huatrL 7 .*V•a lw 6 C�Cw�4rc 34,444 20 722 offices T-rhobw N`fwu amers 14 in mora Ginn lh�ew r.,v+r 16,000 serves 150 countries US $17.5BF�t,ndsealna In N%mn Prory", Deir�ry �s.mr Qrrd:rs T. ` �^Krt[S'fS b'�)T.rm'+[N;r•!14 C•Yatt9ttr•vu,ix}{.�}a�+ir.{rx•a�drM pJ[};it r liadh oix l+gaai[maJlry nQauaxfaTti Y,a cvi�.•1.tla-!r[Waa ltJ ->"IoUGNJ4![ !i"q.wt14a 17•rJJfwP 5)dty,ifu SLI,YR T Pea r4 fa J:a,ai Tai>ofxea caryxxia[[a::+rM[ agnlfe9 tartar:a MI arrl N=arrl.'Jr•'aanrea KitJJ1J',a W l,+rl W-+•Y•+tr.i • P{eMelx nnlraT laaWY{n::eaLLIW Mp¢'atcl+.F,#ra{tl Ikb4o 9x:LgYralMrV,KmaiS:oir�ILti aq+aaYw'>!•taaµ • tkwwIs q 0"04 wow a T4.*,MgyTr v.7mi1m aJd IT F,*q T1 r Ihg4 o'ha J�aeYen S+Sl eyaT{xdpl n 1!•:wwtl a If�eedtx Vala•q L—W,lCkg*dS dM 00fte Y to 8d W"id TU wpotsko r.PIN WM • h!6 4•d'+AJ YaLf R r+rtxva MpYeertaeht MelaL!SxF a—b and war • n.m.s..rt:er aaxdxtira[texr'x YbgtCmMx[d R+Bl st•ev—.de ka h ILLvab•v IJa1ey a1�■m n IIW bb Fipulra 4.Dololttoas Footprint. Why Daloitts IAgltal? In 2412,Delcdte created a new model for a new age,the creative digital consultancy,We call It Deloitte Digital. Were transforming the digital journey for our clients with an emphasis on highly-specialized local delivery_ For the City of Fort~h..we intend to prepare a local delivery team from our Dallas and Austin o1ces to deliver the web assessment of the Planning and Development website, Over"following pages,we describe the unique strengths of Deloitte Digital and the value we bring to our clients. PruD—�:,TV1nftr--c,von it- Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 33 of 49 City Secretary Contract No. Delcitte ResponsetD RFP No,18-0024 sItArMY, CNAMaF AND OttlaN We specialize in Creative del ive ingfrom R caswYEYs � Digital FROM OM DA PATH strategy throw , ConnaultanCy oWatlons TFCNMaLOaY AGILE_FAST. A OFFAATIONI .81TIOYS A skWat Source to bring cm&&&nrtinSi mnbtkwa to life_ Fgme L Debites Broad DjG�tll Eeperio ce. Creative Brand innovation,content,and connected experiences are more important than ever.Creativity is a behavior, not a tool,and it must be practiced by the whole organization, not just one department, That's wiry titre infuse creative thinking,parspecOves and services into everything we do to challenge expectations and solve the right problems for our clients and their customers and employees. Digital Digital Is no longer just about technology—Its a new way of thinking that's integral across the business—not specific to a silo or function.That's why our approaches create effective courses of action,experiences to engage the customer and to engage your employeesy and integrate diems'frcnt and back offices to help them survive and flourish in the future. Consultancy We are anchored by the capabilities and relationships of the world's largest consultancy.We combine leading digital and creative capabilities with the deep industry knowledge,business strategy,technology experience,and data-driven analysis for which Deloltte's member firms are known. Using cutting-edge approaches embedded with industry experience,we help companies anticipate and innovate to seize new business opportunities. Proprietary information If Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 34 of 49 City Secretary Contract No. aelaltte Response to RFP HoAU-0024 Adherence to the Terms and Conditions of the Contract Deloitte Consulting LLP(NIQitte Consulting')is p4eased to submit this proposal (the 'Response")to the City of Fort Worth,Texas("City!"State)to provide an assessment of the Planning and Development wobsito and rocommendations for improvement as requested by City in response to RFP Na. 1M024(the"RFP' . Deloitte Consulting agrees to adhere and comply with the terms and conditions as set forth in the final mutually agreed upon contract bebyeen the parties, Our working relationship with the City and State has proven that the State and Deloitte Consulting have been successful in expeditiously working together through important engagement requirements and provisions(Le., indemnification, limitation of liability, intellectual property,etc,). Deloitte Consulting agrees in principle with the terms and conditions, however,we respectfulty request an exception to the substantive terms in the RFP(e.g.Sample Professional Services Agreement and corresponding Exhibits)for purposes of mutual discussion,clarification,and understanding. We look forward to working with the City on this opportunity as our Response is submitted subject to the condition that Daloitte Consulting and the City reach and enter into a mutuality agreeable written agreement. In the event that we are selected for award, please trust that Deloitte Consulting is open and read} to promptly negotiate mutually agreeable terms in a collaborative and expeditious manner—similar to how the parties have successfuly negotiated and executed previous complex engagements with other Texas Cities and the State of Texas. Pricing Deloitte Consulting LLP("Deloitte Consulting')is pleased to submit this proposal (the "Responso'?to the City of Fort Worth,Texas('City'/"State')to provide an assessment of the Planning and Davelepment website and recommendations for improvement as requested by City in response to RFP No. 18-0024(the"RFP' . Our proposed pricing for the scope of services defined in this RFP is$24.000 firm-fixed-price. Pricing Notes and Assumptions; • The project duration is six weeks • Total estimated fees exclude applicable taxes • The City of Fort Worth(CFW)will commit the necessary skilled resources and management time to support Services and to accomplish the objectives of the project. • Decisions to be made by CFW will bo made promptly and communicated through the CFW Project Manager who will have all necessary authority to commit CFW with respect to the subject matter of this Project. CFW will provide access to individuals for interviews or any needed follow-up(e.g., stakeholders,SMEs,individual process contributors)according to the project timaline_ + Deloitte is not responsible for Project delays or additional scope that results from other initiatives CFW may have in progress. + Any site-maps, information architectures,or taxorwmies that have already been designed will be provided as part of the engagement- Fropneury En`ormavon--u Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 35 of 49 City Secretary Contract No. Daloltta Response ft RFP Mo.16-0024 Response to Attachment A, 6, Conflict of Interest Detoifte has completed the conflict of interest questionnaires requested in the RFP. These questionnaires from Attachment and Attachment B can be found on tha following pages. Ropne2ary EnFormabon-19 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 36 of 49 City Secretary Contract No. Attachment A CONFLICT OF INTEREST QUESTIONNAIRE FORM CIO For vendor doing business with local governmental entity This questionnaire reflects changes made to she law by H.B.23,84th lag.,Regular Session. OFFICE USE ONLY This questionnaire is being filed in accordance with Chapter 176,Local Government Code,by a vendor who Date Received has a business relationship as defined by Section 176.001(1•x)with a local governmental entity and the vendor moots requiramatgs under Section 176.D06(e). By law this questionnaire must be filed with the records administrator of the local governmental entity not later Wan fire 7th business day ager the data the verrda becomes aware of facts that reauirs We slatemerd to be filed See Section 176.006(a-1),Local Gdammem Code. A vendor commits an offense if the vendor kncwigf violates Section 176.006,Local Government Code.An ollense under this section is a misdemeanor. !J Name of vandor who has a business relationship with local governmental entity. t Deloitte Consulting II 2 Check this bsxilyo .1ifing an updab too previously filed ctwsticnnaiirv.(Me law requiinasthal you file an updated completed questionnaire wfth the appropriate Ging authorily not later than the 7th business day after the date on which you became aware that the originally fled questionnaire was incomplete or inaccurate.) IJ Name of local government officer about whom the information is being disclosed. NIA Nacre of Officer 4J Describe each employment or other business rofationshlp with the local government officer,or a family member of the officer,as described by Section 176.003(aX2)(A).Also desorihe any family relationship with the local government officer. Complete subparts A and B for each employment or business relationship described Attach additional pages to this Form CIU as nacesaary. A. Is ft local government officer or a family member of the officer receiving or likely to receive taxable income, other than irrveshnent income,from the vendor? ®Yes ®No B.Is the vendor receiving or likely to receive taxable income,other than investment income,from or at the direction of the local government officer or a family monnber of the officer AND tie taxable income is not received from the local governmental entity? Yes E-1 No Describe each employment or business relationship that the vendor named in Section 1 maintains with a corporation or otter business entity with respect to which the local government officer serves as on officer or director,or holds an ownership interest of ore percent or more. NIA e Check Ibis box"rf a vendor has given tha local government officer or a family member of the officer one or more gifts as dosabed in tion 117 .003(a)(2)(B),excluding gifts described in Section 176.003(a-1). 7 ti SignalurAo vendor doag jusinoss with the governmental entity LAND Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 37 of 49 City Secretary Contract No. I i Attachment B CONFLICT OF INTEREST QUESTIONNAIRE FORM CIQ For vendor or other person doing business with local governmental entity OFFICE USE ONLY This questionnaire is being filed in accordance with chapter 176 of the Local Date Received Government Code by a person doing business with the governmentalentity. By law this questionnaire must be Sled with the records administrator ofthe local government not later than the 7th business day after the date theperson becomes aware of facts that require the statement to be Sled.SeeSection 176.006,Local Government Code. A person commits an offense if the person violates Section 176.006,Local Government Code. An offense under this section is a Class Cmisdemeanor. L Name of person doing business with local governmentalentity. Deloitte Consulting 2. Check this boa R you are filing an update to a previously filed questionnaire. (Tbe law requires that you file an updated completed questionnaire with the appropriate filingauthority not later than September 1 of the year for which an activity described in Section 176.006(a),Local Government Code,is pending and not later than the 7th business day after the date the originally filed questionnaire becomes incomplete orinaccurate.) 3. Describe each affiliation or business relationship with an employee or contractor ofthelocal governmental entity who makes recommendations to a local government officer of the local governmental entity n1th respect to expenditure ofmoney. NIA t i t 4. Describe each affiliation or business relationship iiith a person who is a localgovernment officer and who appoints or employs a local government officer of the local governmentalentity I that is the subject of this questionnaire. N/A Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 38 of 49 City Secretary Contract No. I Attachment B(cont.) CONFLICT OF INTEREST QUESTIONNAIRE FORM CIQ For vendor or other person doing business with local governmentalentity Page 2 5. Name of local government officer with whom filer has affiliation or businessrelationship. (Complete this section only if the answer to A,B,or C isYES.) This section,item 5 including subparts A,B,C&D,must be completed for each officer with whomthe filer has affiliation or business relationship. Attach additional pages to this Form CIQ asnecessary_ A. is the local government officer named in this section receiving or likely to receive taxableincome from the filer of the questionnaire? Yes No i i B_ Is the filer of the questionnaire receiving or likely to receive taxable income from or at thedirection of the local government officer named in this section AND the taxable income is not from the local governmental entity? ❑ Yes ❑ No C. Is the filer of this questionnaire affiliated with a corporation or other business entity that thelocal government officer serves as an officer or director,or holds an ownership of 10 percent ormore? o Yes n No D. Describe each affiliation or business relationship_ 6. Describe any other affiliation or business relationship that might cause a conflict ofinterest. NIA i 7. SignaturkofiVeison doin bfisinessIvrKthe governmental entity Date Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 39 of 49 City Secretary Contract No. I I FORTWORTH. IADDENDUM TO THE REQUEST FOR PROPOSAL WEB ASSESSMENT AND PLANNING I CITY OF FORT WORTH PURCHASING DIVISION ADDENDUM NO.1 DATE ISSUED: NOVEMBER 10,2017 I REQUEST FOR PROPOSAL(RFP):18-0024 ORIGINAL BID SUBMISSION DATE:NOVEMBER 16,2017 Addendum No.1,dated November 10,2017 is hereby amended to incorporate in full text the following provisions: I1. Questions and Answers received via email are hereby incorporated,in full text,pages 2- 4. All other terms and conditions remain the same. i CYNTHIA GARCIA ASSISTANT DIRECTOR OF PURCHASING COMPANY NAME: Qqloiia Cons (ting f SIGNATURE: NOTE: Company and si tature must be the same as on the bid documents. I I i R Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 40 of 49 City Secretary Contract No. QUESTIONS AND ANSWERS FOR RFP-18-0024 Assessment of the Planning and Development Website and Recommendations for Improvement Tuesday.November 7.2017 9-15 AM 1. Does the City of Fort Worth have a pre-determined/approved budget? No,the City of Fort Worth has no pre-determined/approved budget 2. Regarding"31ANI websites will be managed by the CitV s Communications and Public Engagement division and will be implemented using the City's content management system for maintenance_"-What is the Ws current content management system? The existing Content Management Sys em(CMS)is an inhouse development utilizing Open Source. 3. Regarding"31-3 Please provide the following information,3L3.1 Website Design Experience, 31.31 At least five clients—Company Names and Website URL,31.3.3 References Name, Contact Person,Contact Phone Number Address Website Address,31.3.4 Company Profile, including number ofyears in business and office locations.'-Can you clarify that this information should be provided under"3223 Response to Scope of Services with pricing."if not,can you please clarify where this information should go according to'32.1 Response Format and Organization' The Website Design experience infiormation should be submitted within the 322.2,Executive Summary,referencing 31-3.1,31.3-2,31-3.3.31.3.4 paragraphs. 4. Regarding section"323 Disqualification of Gfferm,"does the proposer need to specifically address each point within the proposal? Yes,the offeror shall attempt to address each point within the proposal.items not addressed shall be marked no information provided_The proposer will not be disqualified but no response could impact the scoring of the proposal. Tuesday.November 7-2017 9-31 AM 5. Will the awarded vendor be expected to do the implementation oris this purely an assessment and recommendations? The awarded vendor is expected to provide a website assessment of the Planning and Development's existing website,and provide recommendations on improvements. November 7.2017,Tuesday 3:39 PM 6_ Can you provide an example of the"process zees"described in section 31.1.1 and 31.13 below? • 311.1 Use Planning and Development departrnent process trees to assess existing content and user interfaces(including available APIs that may provide interactive features) RFP 1841024,WEB ASSESSMENT PLAN Addendum No.1.Pape 2 of 4 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 41 of 49 City Secretary Contract No. 31.13 Repeat the above process to develop content for all process trees identified by the department and develop interactive features as funding Mows http://fortworthtexas.gov/Pla nninaandDeveiopment/development-process-trees/ 7. Is there a specific 2018 date that the website must be completed by? No.This RFP is for an assessment and recommendations on how to improve the Planning and Development webpages and customer interface. It is not for a new website. Tuesday.November 7.2D17 4.12 PM 8. Are there other platforms currently being used?What is the flexibility in terms of transitioning to another platform if need be? There is no other platform being considered or used.Any change to a new platform would be a new RFP. 9. Is there a content team that maintains the content on the website? The website content is managed by the Communica5cins and Public Engagement Department Within the Crty cf Fort Worth municipality- 10. Is there a corresponding native application? Utilizes Open Source.All content are HTML pages. 1L Is the current site informed by the City branding or Website guidelines? All website content and webpages must follow the City of Fort WortKs branding and website Puidelines. 12.is there a desired start date or range to begin next phase of work? The awarded vendor is expected to provide a website assessment of the Planning and Dev6oprr*Ws existing website within six-eight weeks of contract award. 13. How many key stakeholders will have input into the eventual design and implementation process?is there an organization chart you can share? Three primary stakeholders,Communications,R,and Planning and Development The awarded vendor is expected to provide a website assessment of the Planning and Developments existing website,and provide recommended improvements.It is not expected to perform implementation as part of this request. 14.Was the current design executed in house or by an outside vendor? In house_ 15.Do you have any existing site metrics to share at this time?ex:Visits,return visits,referring URLs,etc?Will we have access to these metrics if selected for implementation? Selected vendor will work with City of Fort Worth to obtain additional information as needed to complete an assessment RFP 184)024,WEB ASSESSMENT PLAN Addendurn No,1.Page 3 of 4 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 42 of 49 City Secretary Contract No. 1& Are there any desired business or marketing goals not e)Wressly stated in RFP beyond overall desWuser experience irnproWuxrrerrks listed in the Scope of Serwkm on Page 8,ArWe 911? Their:are m ad&borW Eames©ther than ftprnsed it the re+vusst. RFP 18-0024,WES AS3ESSMENT PLAN fN"nfALM no.t,Pape 4 of 4 Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 43 of 49 City Secretary Contract No. EXHIBIT B PAYMENT SCHEDULE Deloitte Consulting LLP will invoice the City in the amount of$25,000.00 upon completion of the project. Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 44 of 49 City Secretary Contract No. EXHIBIT C MILESTONE ACCEPTANCE FORM Services Delivered: Milestone/Deliverable Ref. #: Milestone/Deliverable Name: Unit Testing Completion Date: Milestone/Deliverable Target Completion Date: Milestone/Deliverable Actual Completion Date: Approval Date: Comments(if needed): Approved by Consultant: Approved by City Department Director: Signature: Signature: Printed Name: Printed Name: Title: Title: Date: Date: For Director Use Only Contracted Payment Amount: Adjustments, including penalties: Approved Payment Amount: Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 45 of 49 City Secretary Contract No. EXHIBIT D NETWORK ACCESS AGREEMENT 1. The Network. The City owns and operates a computing environment and network (collectively the "Network"). Consultant wishes to access the City's network in order to provide web content improvement services that includes the page layout, page development, and possible interfaces for City of Fort Worth Planning and Development Department. In order to provide the necessary support, Consultant needs access to description of specific Network systems to which Consultant requires access to Internet and Intranet. 2. Grant of Limited Access. Consultant is hereby granted a limited right of access to the City's Network for the sole purpose of providing the services pursuant to this Agreement to which this Network Access Agreement is attached as Exhibit D and incorporated therein. Such access is granted subject to the terms and conditions forth in this Agreement and applicable provisions of the City's Administrative Regulation D-7 (Electronic Communications Resource Use Policy), of which such applicable provisions are hereby incorporated by reference and made a part of this Agreement for all purposes herein and are available upon request. 3. Network Credentials. The City will provide Consultant with Network Credentials consisting of user IDs and passwords unique to each individual requiring Network access on behalf of the Contractor. Access rights will automatically expire one (1) year from the date of this Agreement. If this access is being granted for purposes of completing services for the City pursuant to a separate contract,then this Agreement will expire at the completion of the contracted services, or upon termination of the contracted services,whichever occurs first. This Agreement will be associated with the Services designated below. 3.1. Services are being provided in accordance with City Secretary Contract No. Contract No.; 3.2. Services are being provided in accordance with City of Fort Worth Purchase Order No. PO No.; 3.3. ® Services are being provided in accordance with the Agreement to which this Access Agreement is attached. 3.4. No services are being provided pursuant to this Agreement. 4. Renewal. At the end of the first year and each year thereafter, this Agreement may be renewed annually if the following conditions are met: 4.1. Contracted services have not been completed; 4.2. Contracted services have not been terminated; and 4.3. Within the thirty (30) days prior to the scheduled annual expiration of this Agreement,the Consultant has provided the City with a current list of its officers,agents, servants, employees or representatives requiring Network credentials. Notwithstanding the scheduled contract expiration or the status of completion of services,Consultant shall provide the City with a current list of officers,agents, servants, employees or representatives that require Network credentials on an annual basis.Failure to adhere to this requirement may result in denial of access to the Network and/or termination of this Agreement. 5. Network Restrictions. Contractor officers,agents,servants,employees or representatives Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 46 of 49 City Secretary Contract No. may not share the City-assigned user IDs and passwords. Consultant acknowledges, agrees and hereby gives its authorization to the City to monitor Contractor's use of the City's Network in order to ensure Contractor's compliance with this Agreement. A breach by Contractor, its officers, agents, servants, employees or representatives, of this Agreement and any other written instructions or guidelines that the City provides to Consultant pursuant to this Agreement shall be grounds for the City immediately to deny Consultant access to the Network and Contractor's Data, terminate the Agreement pursuant to the termination provisions thereof,and pursue any other remedies that the City may have under this Agreement or at law or in equity. 5.1. Notice to Consultant Personnel — For purposes of this section, Consultant Personnel shall include all officers, agents, servants, employees, or representatives of Contractor. Consultant shall be responsible for specifically notifying all Consultant Personnel who will provide services to the City under this agreement of the following City requirements and restrictions regarding access to the City's Network: 5.1.1. Contractor shall be responsible for any City-owned equipment assigned to Consultant Personnel, and will immediately report the loss or theft of such equipment to the City; 5.1.2. Contractor, and/or Consultant Personnel, shall be prohibited from connecting personally-owned computer equipment to the City's Network; 5.1.3. Contractor Personnel shall protect City-issued passwords and shall not allow any third party to utilize their password and/or user ID to gain access to the City's Network; 5.1.4. Contractor Personnel shall not engage in prohibited or inappropriate use of Electronic Communications Resources as described in the City's Administrative Regulation D7; 5.1.5. Any document created by Consultant Personnel in accordance with this Agreement is subject to applicable state regulations regarding public information; 5.1.6. Contractor Personnel shall not copy or duplicate electronic information for use on any non-City computer except as necessary to provide services pursuant to this Agreement; 5.1.7. All network activity may be monitored for any reason deemed necessary by the City; and 5.1.8. A Network user ID may be deactivated when the responsibilities of the Consultant Personnel no longer require Network access 6. Termination. In addition to the other rights of termination set forth herein,the City may terminate this Agreement at any time and for any reason with or without notice,and without penalty to the City. Upon termination of this Agreement, Consultant agrees to remove entirely any client or communications software provided by the City from all computing equipment used and owned by the Contractor, its officers,agents,servants, employees and/or representatives to access the City's Network. 7. Information Security. Consultant agrees to make every reasonable effort in accordance with accepted security practices to protect the Network credentials and access methods provided by the City from unauthorized disclosure and use.Consultant agrees to notify the City immediately upon discovery of a breach or threat of breach which could compromise the integrity of the City's Network, including but not limited to, theft of Contractor-owned equipment that contains City-provided access software, termination or resignation of officers, agents, servants, employees or representatives with access to City- provided Network credentials,and unauthorized use or sharing of Network credentials. Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 47 of 49 City Secretary Contract No. (signature page follows) ACCEPTED AND AGREED: CITY OF FORT WORTH: DELOITTE CONSULTING LLP: ('k 0) By: By: A,rlc_�� S san Alanis Lee Haverman As' ' t City Manager Principal Date: 9- V � �; Date: APPROVED AS TO FORM AND LEGALITY: By: 441xojr� J n B:-Strong Assistant Ci Attorney ATTEST: ���T By: t 2 Mary J. ay ' City Secretary i. .•�7CA5. OFFICIAL RECORD CITY SECRETARY Deloitte Consulting LLP Professional Services Agreement-Technology FT.WORTH,TX Rev.9/2017 Page 48 of 49 City Secretary Contract No._ Deloitte LLP Deloitte. 191 Peachtree St.,Suite 2000 Atlanta,GA 30303-1749 USA EXHIBIT E Tel: +1 404 631 2774 SIGNATURE AUTHORITY www.deloitte.com February 13, 2018 Ms. Kathryn Agee-Dow Management Analyst II IT Solutions—Finance City of Fort Worth 200 Texas Street Fort Worth, Texas 76102 Re: Professional Services Agreement for Web assessment services for the Planning and Development Department (the"Project") Dear Ms.Agee-Dow: I am Associate General Counsel in the Office of General Counsel of Deloitte LLP and have acted as counsel to Deloitte Consulting LLP ("Deloitte Consulting"), a limited liability partnership and a subsidiary of Deloitte LLP, and have the authority to deliver this letter. In my capacity as such counsel, I am familiar with the above-referenced Project and the Memorandum of Agreement of Deloitte Consulting. Based upon the foregoing, I am confirming that, pursuant to the Memorandum of Agreement of Deloitte Consulting, Lee Haverman, as a Principal of Deloitte Consulting, has the requisite power and authority to execute Deloitte Consulting's professional services agreement for the Project on behalf of Deloitte Consulting and to bind Deloitte Consulting accordingly. Sincerely, 'x 60t.�� Amy Carlucci Associate General Counsel Office of General Counsel Deloitte LLP Deloitte Consulting LLP Professional Services Agreement-Technology Rev.9/2017 Page 49 of 49