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Home My WebLink AboutContract 50381 A� 1 2 3 4 CITY SECRETARY RSC, CONTRACT NO. LO 0 C �, s��r �!� VENDOR AGREEMENT �Frq 9ry COMPREHENSIVE ENERGY ASSISTANCE PROGRAM 9 The purpose of the Comprehensive Energy Assistance Program ("CEAP")funded from the Low- Income Home Energy Assistance Program ("LIHEAP") grant is to maintain an energy supply to heat and cool the residences of eligible low-income clients. The Energy Services provider, (or "Vendor,") agrees to honor the purpose of the CEAP grant and to accept pledges of payment from CEAP agencies only for certified customers to whom Vendor continues to provide energy services. The Energy Assistance Provider, (or "Agency",) agrees to make payments only for eligible low-income clients. This vendor agreement is by and between: and Energy Assistance Provider(Agency) ' 1 (Vendor) Vendor and Agency agree to assist customers in the following counties: -Taff wt- Gaunt[ This agreement shall be effective from the 151� day of, 1 oAfor a period not to exceed two years from the effective date. Either party may terminate this agreement by written notice. Such written notice of termination shall not affect any obligation by either party incurred prior to the receipt of such notice. Notice shall be sent via certified mail with return receipt requested. GLfdA- A/C--9C, (Vendor Name) 901 or su r f-E gl—cv a ll,05 7k 7 (Vendor Mailing Address) Cft M fQr+ &rfla, NoQHoorhcxA 5e-rvicesgtlrni (Agent ame) DD VCA tLC91 �+ TiA (Agency Mailing Address) _ y—o �CIA .RE . R CITY SECRETARY FT.WORTH,TX CA 70 Revised December 2017 �l�� 2 g5V �� The Agency named above represents and warrants to Vendor that it is a subrecipiernt of the Texas Department of Housing and Community Affairs ("TDHCA") and as such is authorized and has received funding from the TDHCA to provide bill payment assistance service for eligible low-income households. The Vendor named above represents and warrants that it wiif apply any payments received from Agency to the account of the customer that the Agency has determined to be eligible under the CEAP guidelines and such is a"Certified Customer". Vendor will, with reference to a Certified Customer: ■ Extend the CEAP applicant's energy service for up to five business days while the Agency determines whether the CEAP applicant is eligible pursuant to the CEAP guidelines. ■ Upon accepting pledge from Agency for Certified Customer, continue or restore energy service to Certified Customer with no increases in charges, service charges or other charges affecting the total cost of the bill, except as allowed by the stated tariff cost registered with the Public Utility Commission "PUC" and/or Texas Railroad Commission. • In the event the full past due balance is not paid by the Agency, the Certified Customer must pay the remaining balance on or before the disconnect date stated in the customer's Disconnect Notice required by PUC regulations in order to avoid disconnection or be eligible for reconnection. Nothing in this agreement requires the Vendor to reconnect the customer upon receipt of a pledge that does not cover the full past due balance or if the customer has already been disconnected by the time the pledge is received by the Vendor. ■ Invoice the Certified Customer in accordance with Vendor's normal billing practices. • Upon verbal or written request from Agency, provide at no cost to the Agency the Certified Customer's billing and usage history for previous twelve months, or available history plus monthly estimates if less than twelve months of billing history and usage is available. Vendor will transmit such billing history via electronic mail or facsimile as soon as.possible, but no later than forty-eight hours following the request. • Work with Agency and Certified Customer to explore the feasibility of offering flexible payment arrangements that may include, without limitation, waiving security deposits, reconnect fees, application fees, and all other fees whenever possible. ■ Not discriminate against Certified Customer in price or services, including the availability of deferred payment plans, level or average payment plans, discount, budget, advance payment or other credit plans. ■ Not refuse to provide energy service or otherwise discriminate in the marketing and provision of energy service to any Certified Customer because of race, creed, color, national origin, ancestry, sex, marital status, lawful source of income, level of income, disability, financial status, location of customer in an economically distressed geographic area, or qualification for low-income or energy-efficiency services. Revised December 2017 • Allow Agency forty-five days from the date of the pledge to forward payment to the Vendor. Vendor agrees not to consider the portion of the Certified Customer's account to be paid by the Agency delinquent if said payment is received within the above mentioned forty-five day period and Vendor is provided with a verbal or signed pledge from the Agency within forty-five days of identifying a Certified Customer. • Not interrupt service if Certified Customer is eligible under PUC regulations, orother state agency regulations (as applicable), and enters into an agreement with the Vendor concerning how the Certified Customer will pay the balance owed Vendor and the Certified Customer is meeting the obligation under such agreement. ■ If the Agency has paid for an initial deposit or similar refundable instrument, upon the termination of service to the Certified Customer, the Vendor shall return funds including interest (after any balance owed)to the Agency in accordance with PUC regulations or other state agency regulations (as applicable). The Agency will: • Obtain written permission for Agency to request and have access to customer information, including confidential or personal account information, credit and payment history, from customers seeking Agency's assistance. Social Security numbers are not required for the CEAP program and may not be disclosed to Agency. ■ Provide to Vendor, at Vendor's request, customer's written permission for Agency's access to customer information as stated above. • Not provide pledges on behalf of a Certified Customer to Vendor without having adequate funds to pay such pledge. • Pay pledges within forty-five days of making pledge to Vendor. ■ Determine if a customer is a Certified Customer within five days of contacting Vendor. ■ Provide Vendor a list of names, telephone numbers and e-mail addresses of Agency staff designated to make pledges on behalf of the Agency and Certified Clients, if requested from Vendor. The terms of any confidential transaction under this agreement or any other information exchanged by the Agency and Vendor relating to any transaction shall not be disclosed to any person not employed or retained by the Agency or Vendor, their affiliates, or brokers, except to the extent disclosure is 1) required by law; 2) necessary to disclose to the other party in connection with a dispute between the parties; 3) otherwise permitted by written consent of the other party; 4) required by guarantors to be disclosed; 5) information which must be disclosed to a third party to transmit energy; B} to meet reliability council, regulatory, administrative, judicial, governmental, or regulated commodity exchange requirements where necessary; or 7) of information which was or is hereafter in the public domain (except by breach of this Agreement). Revised December 2017 The Vendor acknowledges that in accordance with Chapter 2270 of the Texas Government Code, the Agency is prohibited from entering into a contract with a company for goods or services unless the contract contains a written verification from the company that it: (1) does not boycott Israel; and (2) will not boycott Israel during the term of the contract. The terms "boycott Israel" and "company" shall have the meanings ascribed to those terms in Section 808.001 of the Texas Government Code. By signing this contract, the Vendor certifies that Vendor's signature provides written verification to the City that Vendor: (1) does not boycott Israel, and(2) will not boycott Israel during the term of the contract. / ' Authorized Vendor Signature ate V Al Typed Name of Authorized Signature Title 99-�'-- f& F99 Q Vendor (Area Code)Telephone Number Vendor Email Address CITY OF FORT WORTH, TEXAS: Fernando tosta Date Assistant City Manager APPROVED AS TO FORM AND LEGALITY: 8Y. Paige Mebane Assistant City Attorney I Jr' ATTEST. , } _ 8y: Ma J. I�byser TE�p•h= Ci Secretary Contract Authorization: OFFICIAL RECORD MSEC: NIA CIT'SE'iICAIxTi RY Date Approved: NIA FE Woft fit TX Revised December 2017 CONTRACT COMPLIANCE MANAGER- By signing below, f acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. R t� Sonia Singleton Assistant Director OFFICIAL RECOIRD CITY S2cp—=1"ARy IFT.WOPTH,JrX Revised December 2017