Loading...
HomeMy WebLinkAboutContract 40859 � 2 t CITY SECRETARY CONTRACT NO. C� f OFFICIAL RECORD -' CITY SECRETARY FORT WORTK TX Submitted to: City of Fort Worth Submitted by: Wes McCarty Dell Global Services 07/23/2010 ©Copyright 2010.Dell Inc. All rights reserved. Statement of Work for City of Fort Worth This Statement of Work("SOW") is between Dell Marketing L.P. ("Dell"), and City of Forth Worth ("Customer")for the services described in this SOW(individually, the"Service"or collectively,the "Services")and is effective as of the date last executed in the Signature section below. The Services shall be performed in accordance with this SOW and the terms and conditions specified in the Customer's separate signed master services agreement with Dell which specifically contemplates provision by Dell of professional information technology consulting services (i.e. infrastructure, implementation, configuration and/or custom application development consulting) or, in the absence of such agreement, State of Texas Department of Information Resources Contract DIR-SDD-890. (the "Agreement'). Neither Dell nor its representatives, employees, contractors and/or subcontractors take responsibility for, nor are they liable for, any decisions made in the development of any systems, products, or software solutions that are made by, or for, Customer, or by employees or other representatives, contractors and/or subcontractors of Customer. Data Migration Service 1.0 Overview and Shared Objectives Dell will provide a Dell Data Migration Service to move up to 2 TB of data to one(1) CX3 storage array. Data will be gathered and analyzed to provide a review of the current storage, application and server environments. This review will be used to develop a complete data migration plan. The plan will be reviewed by Dell and Customer personnel. The plan will be approved by Dell and Customer before it is executed. At the end of the migration, servers will be re-pointed to the new storage location and a test of the applications and data will be performed by Customer. Once the data is found to be valid and the applications can use the data, the Data Migration Service will be complete, (the"Service" or"Services") as set forth more specifically in this SOW. Dell agrees to deliver to Customer the Services described in Section 3 herein. 2.0 Project Scheduling This project timeline is variable depending on amount of data and speed(s)of transport media. The timeline for the Service will be determined during the Data Analysis Phase and communicated to the Customer at that time. ase Duration Introduction Phase Day 1 Data Collection Phase Up to 4 Days Data Analysis Phase Up to 6 Days Migration Plan Execution Variable Migration Test Phase Up to 2 Days Post Migration Up to 2 Days TOTAL Variable Dell Marketing L.P. CONFIDENTIAL ~ 3.0 Project Scope and Definition For successful completion of the Services, Dell will perform the tasks in unique phases aofollows: Key Service Steps: Pre-Requisites ~ Adequate prior planning ioessential topromote osuccessful project, both bzidentify potential problems early enough for timely resolution and to correctly capture Customer's detailed configuration requirements and desired time schedule. * Where specific configuration requirement information is not available, or the business requirements are unc|eor. Dell will follow its standard business practices. * Data Migration Questionnaire completed byCustomer with the assistance mfthe Dell storage consultant ifnecessary. Once completed Customer should provide tothe Dell storage consultant: o Identified source and target servers for data migration o Identification ofall storage assets involved inthe data migration o Identified method mfdata migration « Identified the path mfmigration o Asuitably configured server, mnwhich botemporarily install the data migration oonomka software o Appropriate user permissions to install agents on the source and target servers(if needed) Introduction Phase * Introduction of key participants, verification of prerequisites and requirements and completion of the Data Migration, detm8athshngquaobonnaire. o Conference call with Customer management and key assessment contributors, and Dell storage consultant. o Confirm the source and target data locations and access tmboth. » Review the scope and deliverables, tasks involved, assessment timelines, and responsibilities(Customer with Dell otmne8e consultant). o Complete the pre-Migration Questionnaire (Customer,with Dell storage consultant assistance if required). Data Collection Phase * Assessment kick-off meeting with key customer stakeholders and validation of the Customer storage environment(Customer with Dell storage oonoultant). * Complete the Data Migration Work Book. (Customer, with Dell storage consultant). * Define times and dates for migration, downtimes reboot windows (if needed). (Customer,with Dell storage consultant). ° Data Migration Console application installed and configured on identified management servers(if needed)(Dell storage conou|bent). ° For some migrations, temporary use of a data management server provided by Customer for the duration of the data migration period. This server will be a Microsoft windows server with IP access tothe oenwar(o)that data will bamoved toand from. Data Analysis Phase * Analysis of the data collected during the collection pedod (Dell storage consultant) * Development ofdata migration source and target plans and timelines * Development ofacomplete Roll-Back Plan (if needed) ° Development ofmigration end plan and timeline for final synchronization of data • Definition and deployment plan target storage units. Complete LUN mapping and source to target relationship • All parties agree to the plan developed as a part of the analysis of the data Migration Plan Execution Phase • Configuration of Target Storage unit to meet data migration plan. (Customer,with Dell storage consultant) • Addition of any networks, routes, zones or other transport media configurations. (Customer, with Dell storage consultant) • Installation of any data migration agent software needed on the servers • Starting the data migration as defined in the plan. (Customer,with Dell storage consultant) Migration Test Phase • Identify that all data migration have completed • Stop all servers or applications accessing data on shared storage • Verify that last data push is complete and all data has been replicated • Re-Point servers, and applications to the new storage device • Execute test plan to insure all data is migrated and accessible Post Migration Phase • Removal of any software agents installed for the migration • Removal of any monitoring agents installed for the migration • Complete the Project Completion form and present to Customer, for approval • Define any next steps for the Customer As used in this SOW, "Knowledge Transfer", "Demonstrations" and"Documentation", and all references thereto, and the pricing quoted herein specifically exclude any Dell Training and Certification Services. Knowledge Transfer outlines only an informal transfer of basic knowledge of the Dell services from the on-site Dell engineer to Customer's local contact or IT representative. Dell Training and Certification Services offerings are available by Customer subject to a separate price quote. 4.0 Deliverables The following is a list of deliverables that will be provided to Customer under this SOW subject to time authorized through this SOW. If this SOW includes a not-to-exceed hour limit that is not sufficient for completion of the deliverable list, more time for completion will require Customer authorization via the Change Control process described in Section 6. Dell shall not be liable for completion of deliverables if Customer does not authorize such additional time. Deliverable Descriptionm Method of Delivery Dell Data Migration Plan Detailed description of the data migration and Microsoft Word order of execution Migrated Data Data moved to new storage location and verified by customer applications 1 fJ' ' . 5.0 Assumptions and Customer Responsibilities Fiber Channel-based Data Migration Assumptions • EDT SAN Implementation is sold with each new storage array(s). • Data migration will be an off-line procedure. Customer has off-line maintenance windows to facilitate off-line migration. • Existing hosts will remain the same for the migration. Server to Server migration is out of scope. • For each storage environment, both existing and new storage arrays will be attached to the same fabric and located at the same physical location for the duration of the migration. • Customer can have both existing and new storage systems operational at the same time at the same location for the diaration of the migration. • The data associated with a single att--hed systems are involved in this migration, including: AS3809.ci,fort-worth.tx.us • The total amount of data to be migrated for this project is approximately 1000GB. • Current storage array is Dell I EMC CX500. Proposed storage array is a Dell I EMC CX3-80. • Data migration will be block based migration. All data on affected LUNs will be moved to new storage array LUNs. LUNs on new storage array("target")will be equal or larger in size to LUNs on LUNs on existing array("Source"). • Migration from traditional LUNs to Thin LUNs is supported, however not recommended when milliseconds of performance are critical and/or the most predictable performance is desired. • All storage and server platforms have valid support contracts during the course of the migration services. • Migration is limited to moving data on storage arrays. Any application installation, re-installation or configuration is not included. Assumptions: Dell may make certain assumptions while specifying the Services and deliverables detailed in this SOW. It is the Customer's responsibility to identify any incorrect assumptions or take immediate action which will make all of Dell's assumptions correct. Dell has made the following specific assumptions while specifying the Services detailed in this SOW: 1. If the assumptions used to develop the SOW are found to be incorrect, the parties agree to meet and negotiate, in good faith, equitable changes to the SOW, Service Levels and/or Fee Schedule, as appropriate. 2. The prices for the Services are based on Customer's environment as known by Dell at the time of execution of this SOW. If the volumes, consumption factors or requirements change by+/-five(5%) percent, Dell will adjust the pricing to reflect these changes. 3. Dell's pricing does not include Value Added Tax(VAT)or applicable local taxes. 4. The Services and any necessary travel associated with the Services will be conducted during normal business hours(Monday through Friday, between 8 a.m. and 6 p.m. local Customer time). After hours and weekend work is sometimes needed during or at the end of a data migration. These times must be documented and agreed to before work starts. 5. Dell reserves the right to perform portions of the work remotely according to a schedule mutually agreed to by both Customer and Dell. 6. A typical schedule involves working remotely at least one business day per week to complete deliverables and/or any applicable documentation. Additional fees may apply for travel/Services outside of this timeframe. �--ftm 77- 7. This SOW includes travel to one domestic location(s)within the continental United States as detailed in this SOW. Any additional travel to other locations is considered out of scope and will require the approval of Customer via the change control process detailed in this SOW. 8. Dell is not responsible for resolving compatibility or other issues that cannot be resolved by the manufacturer or for configuring hardware or software in contradiction to the settings supported by the manufacturer. 9. Dell is not responsible for project or Service delivery delays caused by Customer facility or personnel challenges. 10. Completing transition within the agreed timeframe is contingent upon Deli receiving the necessary Customer information and gaining access to the necessary Customer resources, personnel, and facilities in a timely manner. 11. Dell's pricing does not assume the assumption of any Customer or third party personnel, hardware, software, equipment or other assets currently utilized in the Customers operating environment 12. Dell reserves the right to sub-contract portions or all of the requested Services. Not included with this Service: 1. Application Migration: This Service covers data migration only and does not include migration services for any applications or operating systems. 2. Troubleshooting Customers environment for data collection or configuration issues 3. Network troubleshooting or tools-based remediation. The existing networking infrastructure and its supporting services (such as DNS and WINS)are considered"healthy"for the duration of this Service 4. Evaluation of Customers IT operations and organization 5. Detailed planning, design or implementation services 6. Disaster recovery and business continuity planning 7. Operational procedure and process design 8. Total Cost of Ownership or Return On Investment(TCO/ROI)analysis 9. Full assessment and analysis with future state scenarios of the Customers backup and recovery environment; this is performed by Dell's Backup, Recovery and Archive Assessment 10. Installation or configuration of any hardware 11. Other services not specifically defined in this SOW are out of scope. Customer Responsibilities: Both Customer and Dell are responsible for collaborating on the execution of the Services. Dell's responsibilities have been set forth elsewhere in this SOW. Customer agrees generally to cooperate with Dell to see that the Services are successfully completed. Customer agrees to the following assigned responsibilities: 1. Prior to the start of this SOW, Customer will indicate to Dell in writing a person to be the single point of contact, according to project plan, to ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the"Customer Contact"). Failure to do so might result in an increase in project hours and/or length in schedule. 2. Customer will provide technical points-of-contact,who have a working knowledge of the enterprise components to be considered during the Services("Technical Contacts"). Dell may request that meetings be scheduled with Technical Contacts. 3. The Customer Contact will have the authority to act for Customer in all aspects of the Service including bringing issues to the attention of the appropriate persons within Customer's organization and resolving conflicting requirements. 4. The Customer Contact will ensure that any communication between Customer and Dell, including any scope-related questions or requests, are made through the appropriate Dell Project Manager. 5. The Customer Contact will provide timely access to technical and business points of contact and required data/information for matters related to the scope of Service. 6. The Customer Contact will ensure attendance by key Customer contacts at Customer meetings and deliverable presentations. 7. The Customer Contact will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time. 8. Customer may be responsible for developing or providing documentation, materials and assistance to Dell and agrees to do so in a timely manner. Dell shall not be responsible for any delays in completing its assigned tasks to the extent that they result from Customer's failure to provide such timely documentation, materials and assistance. 9. The Customer Contact will ensure the Services personnel have reasonable and safe access to the Project site, a safe working environment, an adequate office space, and parking as required. 10. Customer will inform Dell of all access issues and security measures, and provide access to all necessary hardware and facilities. 11. Customer is responsible for providing all hardware, software, internet access, and facilities for the successful completion of the Services. Facilities and power must meet Dell's requirements for the products and Services purchased. 12. Customer shall provide media, including magnetic disks, telecommunication lines, tapes and stationery required for performance of the services, in accordance with the specifications of the relevant equipment supplier or manufacturer and in good condition and appropriate for their purpose. 13. Customer agrees to complete a customer satisfaction survey. Data Backup Customer will complete a backup of all existing data and programs on affected systems prior to Dell arriving at the location to deliver this Service. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS. Data loss, data backup, and Limitation of Liability shall be governed by Appendix A, Sections 9.1 and 9.K(Limitation of Liability)of the Agreement. 6.0 Change Control Process The"Change Control Process" is the process that governs changes to the scope of the Services during the term of this SOW. The Change Control Process will apply to new Services components and to enhancements of existing Services. A written "Change Order"will be the vehicle for communicating any desired changes to the Services. It will describe the proposed change to Services scope, pricing, resources, tasks, and deliverables; the reason for the change; related assumptions and Customer responsibilities; and the schedule and price impacts of the change. The Dell Project Manager will draft the Change Order document based on Ella• discussions with Customer and Dell team. Only changes included in a Change Order signed by both Customer and Dell will be implemented. In some cases, a Change Order will authorize Dell to study the impacts that a proposed change will have in terms of required changes to Services scope, schedule, and price. If, upon completion of the study, Customer agrees to proceed with an identified scope change, the Dell Project Manager will draft a separate Change Order to detail the specifics associated with that change. 7.0 Dell Personnel Skills and Qualifications Deli, will, at its sole discretion, determine the number of personnel and the appropriate skill sets necessary to complete the Services. Customer understands that Dell resources may include employees of Dell and/or a service provider or subcontractor to Dell. Dell personnel may work on-site at Customer location or off-site at a Dell or other location as determined by the needs of the Services and by specific agreement of the Customer project manager. Dell has identified the following initial resource levels for these Services. 8.0 Payment Criteria Service Fees: Fixed Fee: Payment for Services is a Fixed Fee of US $4098. Invoice/Payment Terms: Invoice for Services will be issued upon receipt of Customer signature of this SOW. Payment is due thirty(30) days from date of invoice. Expenses:Expenses are included in the Fixed Fee price. Unless the scope changes; Dell will not charge any additional expenses in connection with delivering the Services without the express written consent of Customer.Additional expenses include Service related expenses including actual, reasonable and necessary travel and living expense. Taxes: Dell's pricing does not include applicable local taxes. Scope Changes: Additional fees may apply if Customer changes or expands the scope of the Services. Any additional work that is required outside the scope of this SOW requires written approval by Customer and Dell as described in the Change Control Process detailed in this SOW. Services Scheduling: Services may not be scheduled or commenced until the Purchase Order(if any) and signed SOW is received by Dell. Upon receipt of a signed SOW and Purchase Order, a Dell Project Manager will typically contact you within 7 business days to begin Services scheduling. Services Scheduling will be based upon Customers schedule preferences/requirements and the availability of required resources. Pricing: The terms offered by Dell under this SOW(including but not limited to the pricing) shall be valid for thirty (30)days following initial delivery of this SOW to Customer. In the event this SOW is executed by Customer after such thirty (30)day period, Dell may in its sole discretion, (i)accept the SOW on the stated terms or(ii) reject such SOW and may provide Customer with a revised SOW setting forth any necessary updates to the terms of the previous SOW. 9.0 Termination Customer may terminate this SOW for convenience upon providing Dell with thirty(30)days written notice. Upon any termination of this SOW or the associated Agreement, Customer shall pay all of Dell's unpaid fees and out-of-pocket expenses accrued through the effective date of such termination. If Customer fails to perform any payment obligations hereunder and such failure remains un-remedied for fifteen(15)days, Dell may suspend its performance until payment is received or terminate this SOW and the associated Agreement upon written notice. 10.0 Order of Precedence This SOW, together with the Purchase Order(if any)and the Agreement, states all of the rights and responsibilities of, and supersedes all prior and contemporaneous oral and written communications between Dell and Customer regarding this Service. The use of pre-printed forms, such as Purchase Orders, will be for convenience only, and all pre-printed terms and conditions stated on such forms will not apply to this Agreement. Should a conflict arise between the terms of the Purchase Order, SOW and Agreement, the following order of precedence shall be followed: first, the SOW, second the Agreement, and third the Purchase Order(if any); provided, however, that any terms and conditions printed on the Purchase Order shall not apply. 11.0 Signature Please fax a copy of your Purchase Order and this signed SOW(with all pages in full)to 512-283-7899, Attention: Dell—Intake Manager. The Purchase Order amount should include estimated expenses if they are billable. City of Fort Worth Dell Marketing L.P. CONFIDENTIAL B . ABy: PrintName: Karen L. Montgome Print Title: Title: k r_ Cw �C.li' AssIstant City Manager - -- ,,-�C6 co9 � Date: � �D Date: Zo b �,� APPROVED ED AS TO Attested by: �0�)Q°®��Q��� FORM AND LEGALITY: a o 00 0 b ° CITY ATTORNEY MAY iendrix, City Secretary 0*a OFFICIAL RECORD °°00n°o°p°° XY CITY SECRETARYXAS AU.o�� FORT WORTH, TX Ask Contact Summary Customer City of Fort Worth Stephen Singleton 817_392-6381 Stephen.Sing leton(aVortworthgov.org Date 07/23/2010 Dell Services Solutions Architect Contact Wes McCarty Enterprise Deployment Solution Architect Dell Global Services Wes—McCarty@Delf.com Customer Billing Contact City of Fort Worth Dell Segment Contact Jody Cook Systems Consultant Dell I Select Public Accounts 512-423-4714 Location Where Work Will Be 1000 Throckmorton St. Performed Fort Worth, TX 76102 Dell Opportunity Number 1589664 1114 Z It