HomeMy WebLinkAboutContract 51688 VENDOR SERVICES AGREEMENT
This VENDOR SERVICES AGREEMENT ("Agreement") is made and entered into by and
between the CITY OF FORT WORTH("City"),a Texas home rule municipal corporation,acting by and
through Susan Alanis, its duly authorized Assistant City Manager, and Life Account, LLC dba Compass
Professional Health Services ("Vendor"), a Texas Limited Liability Company, and acting by and through
Erin Slitt,its duly authorized signer,each individually referred to as a"party"and collectively referred to
as the"parties."
AGREEMENT DOCUMENTS:
The Agreement documents shall include the following:
1. This VENDOR SERVICES AGREEMENT;
2. Exhibit A—Scope of Services;
3. Exhibit B—Price Schedule; and
4. Exhibit C—Verification of Signature Authority Form.
Exhibits A,B and C, which are attached hereto and incorporated herein,are made a part of this Agreement
for all purposes. In the event of any conflict between the terms and conditions of Exhibits A, B or C and
the terms and conditions set forth in the body of this Agreement,the terms and conditions of this Agreement
shall control.
1. SCOPE OF SERVICES.
Provide price transparency services, appointment scheduling assistance, bill review, open
enrollment support, and pharmacy and medical plan information. Exhibit "A,"- Scope of Services more
specifically describes the services to be provided hereunder.
2. TERM.
This Agreement shall begin on April 9, 2019 ("Effective Date") and shall expire on April 8, 2022
("Expiration Date"), unless terminated earlier in accordance with this Agreement ("Initial Term"). City
shall have the option, in its sole discretion, to renew this Agreement under the same terms and conditions,
for up to two (2)one-year renewal options,at City's sole discretion.
3. COMPENSATION.
City shall pay Vendor in accordance with the fee schedule of Vendor personnel who perform
services under this Agreement in accordance with the provisions of this Agreement and Exhibit`B,"—Price
Schedule. Total payment made under this Agreement for each year of the initial term by City shall not
exceed in the amount of Three-Hundred Ninety-Seven Thousand and Zero Dollars($397,000).Vendor
shall not perform any additional services or bill for expenses incurred for City not specified by this
Agreement unless City requests and approves in writing the additional costs for such services. City shall
not be liable for any additional expenses of Vendor not specified by this Agreement unless City first
approves such expenses in writing.
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4. TERMINATION.
4.1. Written Notice. City or Vendor may terminate this Agreement at any time and for any
reason by providing the other party with 30 days' written notice of termination.
4.2 Non-appropriation of Funds. In the event no funds or insufficient funds are appropriated
by City in any fiscal period for any payments due hereunder, City will notify Vendor of such occurrence
and this Agreement shall terminate on the last day of the fiscal period for which appropriations were
received without penalty or expense to City of any kind whatsoever, except as to the portions of the
payments herein agreed upon for which funds have been appropriated.
4.3 Duties and Obligations of the Parties. In the event that this Agreement is terminated prior
to the Expiration Date, City shall pay Vendor for services actually rendered up to the effective date of
termination and Vendor shall continue to provide City with services requested by City and in accordance
with this Agreement up to the effective date of termination. Upon termination of this Agreement for any
reason,Vendor shall provide City with copies of all completed or partially completed documents prepared
under this Agreement. In the event Vendor has received access to City Information or data as a requirement
to perform services hereunder, Vendor shall return all City provided data to City in a machine readable
format or other format deemed acceptable to City.
5. DISCLOSURE OF CONFLICTS AND CONFIDENTIAL INFORMATION.
5.1 Disclosure of Conflicts. Vendor hereby warrants to City that Vendor has made full
disclosure in writing of any existing or potential conflicts of interest related to Vendor's services under this
Agreement. In the event that any conflicts of interest arise after the Effective Date of this Agreement,
Vendor hereby agrees immediately to make full disclosure to City in writing.
5.2 Confidential Information.Vendor, for itself and its officers, agents and employees, agrees
that it shall treat all information provided to it by City ("City Information") as confidential and shall not
disclose any such information to a third party without the prior written approval of City.
5.3 Unauthorized Access.Vendor shall store and maintain City Information in a secure manner
and shall not allow unauthorized users to access, modify, delete or otherwise corrupt City Information in
any way. Vendor shall notify City immediately if the security or integrity of any City Information has been
compromised or is believed to have been compromised, in which event,Vendor shall,in good faith,use all
commercially reasonable efforts to cooperate with City in identifying what information has been accessed
by unauthorized means and shall fully cooperate with City to protect such City Information from further
unauthorized disclosure.
6. RIGHT TO AUDIT.
Vendor agrees that City shall,until the expiration of three (3)years after final payment under this
contract,or the final conclusion of any audit commenced during the said three years,have access to and the
right to examine at reasonable times any directly pertinent books,documents,papers and records,including,
but not limited to,all electronic records,of Vendor involving transactions relating to this Agreement at no
additional cost to City. Vendor agrees that City shall have access during normal working hours to all
necessary Vendor facilities and shall be provided adequate and appropriate work space in order to conduct
audits in compliance with the provisions of this section. City shall give Vendor reasonable advance notice
of intended audits.
Professional Services Agreement Page 2 of 14
7. INDEPENDENT VENDOR.
It is expressly understood and agreed that Vendor shall operate as an independent Vendor as to all
rights and privileges and work performed under this Agreement, and not as agent, representative or
employee of City. Subject to and in accordance with the conditions and provisions of this Agreement,
Vendor shall have the exclusive right to control the details of its operations and activities and be solely
responsible for the acts and omissions of its officers, agents, servants, employees, consultants and
subVendors. Vendor acknowledges that the doctrine of respondeat superior shall not apply as between
City, its officers, agents, servants and employees, and Vendor, its officers, agents, employees, servants,
Vendors and subVendors. Vendor further agrees that nothing herein shall be construed as the creation of a
partnership or joint enterprise between City and Vendor. It is further understood that City shall in no way
be considered a Co-employer or a Joint employer of Vendor or any officers,agents,servants,employees or
subVendor of Vendor. Neither Vendor, nor any officers, agents, servants, employees or subVendor of
Vendor shall be entitled to any employment benefits from City. Vendor shall be responsible and liable for
any and all payment and reporting of taxes on behalf of itself, and any of its officers, agents, servants,
employees or subVendor.
8. LIABILITY AND INDEMNIFICATION.
8.1 LIABILITY- VENDOR SHALL BE LIABLE AND RESPONSIBLE FOR ANY AND
ALL PROPERTY LOSS, PROPERTY DAMAGE AND/OR PERSONAL INJURY, INCLUDING
DEATH, TO ANY AND ALL PERSONS, OF ANY KIND OR CHARACTER, WHETHER REAL OR
ASSERTED, TO THE EXTENT CAUSED BY THE NEGLIGENT ACT(S) OR OMISSION(S),
MALFEASANCE OR INTENTIONAL MISCONDUCT OF VENDOR, ITS OFFICERS, AGENTS,
SERVANTS OR EMPLOYEES.
8.2 GENERAL INDEMNIFICATION- VENDOR HEREBY COVENANTS AND AGREES
TO INDEMNIFY,HOLD HARMLESS AND DEFEND CITY,ITS OFFICERS,AGENTS,SERVANTS
AND EMPLOYEES,FROM AND AGAINSTANYAND ALL CLAIMS OR LAWSUITS OFANYKIND
OR CHARACTER, WHETHER REAL OR ASSERTED, FOR EITHER PROPERTY DAMAGE OR
LOSS (INCLUDING ALLEGED DAMAGE OR LOSS TO VENDOR'S BUSINESS AND ANY
RESULTING LOST PROFITS)AND/OR PERSONAL INJURY,INCLUDING DEATH, TO ANYAND
ALL PERSONS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, TO THE
EXTENT CAUSED BY THE NEGLIGENT ACTS OR OMISSIONS OR MALFEASANCE OF
VENDOR,ITS OFFICERS,AGENTS,SERVANTS OR EMPLOYEES.
8.3 INTELLECTUAL PROPERTY INDEMNIFICATION — Vendor agrees to defend,
settle, or pay, at its own cost and expense, any claim or action against City for infringement of any
patent, copyright, trade mark, trade secret, or similar property right arising from City's use of the
software and/or documentation in accordance with this Agreement, it being understood that this
agreement to defend, settle or pay shall not apply if City modifies or misuses the software and/or
documentation.So long as Vendor bears the cost and expense of payment for claims or actions against
City pursuant to this section,Vendor shall have the right to conduct the defense of any such claim or
action and all negotiations for its settlement or compromise and to settle or compromise any such
claim; however, City shall have the right to fully participate in any and all such settlement,
negotiations, or lawsuit as necessary to protect City's interest, and City agrees to cooperate with
Vendor in doing so. In the event City, for whatever reason, assumes the responsibility for payment
of costs and expenses for any claim or action brought against City for infringement arising under this
Agreement, City shall have the sole right to conduct the defense of any such claim or action and all
negotiations for its settlement or compromise and to settle or compromise any such claim; however,
Professional Services Agreement Page 3 of 14
Vendor shall fully participate and cooperate with City in defense of such claim or action.City agrees
to give Vendor timely written notice of any such claim or action, with copies of all papers City may
receive relating thereto. Notwithstanding the foregoing, City's assumption of payment of costs or
expenses shall not eliminate Vendor's duty to indemnify City under this Agreement. If the software
and/or documentation or any part thereof is held to infringe and the use thereof is enjoined or
restrained or,if as a result of a settlement or compromise,such use is materially adversely restricted,
Vendor shall, at its own expense and as City's sole remedy, either: (a) procure for City the right to
continue to use the software and/or documentation;or(b)modify the software and/or documentation
to make it non-infringing, provided that such modification does not materially adversely affect
City's authorized use of the software and/or documentation; or (c) replace the software and/or
documentation with equally suitable, compatible, and functionally equivalent non-infringing
software and/or documentation at no additional charge to City; or (d) if none of the foregoing
alternatives is reasonably available to Vendor terminate this Agreement,and refund all amounts paid
to Vendor by City, subsequent to which termination City may seek any and all remedies available to
City under law.
9. ASSIGNMENT AND SUBCONTRACTING.
9.1 Assignment. Vendor shall not assign or subcontract any of its duties,obligations or rights
under this Agreement without the prior written consent of City. If City grants consent to an assignment,the
assignee shall execute a written agreement with City and Vendor under which the assignee agrees to be
bound by the duties and obligations of Vendor under this Agreement. Vendor and Assignee shall be jointly
liable for all obligations of Vendor under this Agreement prior to the effective date of the assignment.
9.2 Subcontract. If City grants consent to a subcontract, sub Vendor shall execute a written
agreement with Vendor referencing this Agreement under which sub Vendor shall agree to be bound by the
duties and obligations of Vendor under this Agreement as such duties and obligations may apply. Vendor
shall provide City with a fully executed copy of any such subcontract.
10. INSURANCE.
Vendor shall provide City with certificate(s) of insurance documenting policies of the following
types and minimum coverage limits that are to be in effect prior to commencement of any work pursuant
to this Agreement:
10.1 Coverage and Limits
(a) Commercial General Liability:
$1,000,000 - Each Occurrence
$2,000,000 - Aggregate
(b) Automobile Liability:
$1,000,000 - Each occurrence on a combined single limit basis
Coverage shall be on any vehicle used by Vendor, its employees, agents,
representatives in the course of providing services under this Agreement. "Any
vehicle"shall be any vehicle owned,hired and non-owned.
Professional Services Agreement Page 4 of 14
(c) Worker's Compensation:
Statutory limits according to the Texas Workers' Compensation Act or any other
state workers' compensation laws where the work is being performed
Employers' liability
$100,000- Bodily Injury by accident; each accident/occurrence
$100,000- Bodily Injury by disease;each employee
$500,000- Bodily Injury by disease;policy limit
(d) Professional Liability(Errors & Omissions):
$1,000,000 - Each Claim Limit
$1,000,000 - Aggregate Limit
Professional Liability coverage may be provided through an endorsement to the
Commercial General Liability (CGL) policy, or a separate policy specific to
Professional E&O. Either is acceptable if coverage meets all other requirements.
Coverage shall be claims-made, and maintained for the duration of the contractual
agreement and for two (2) years following completion of services provided. An
annual certificate of insurance shall be submitted to City to evidence coverage.
10.2 General Requirements
(a) The commercial general liability and automobile liability policies shall name City
as an additional insured thereon, as its interests may appear. The term City shall
include its employees, officers, officials, agents, and volunteers in respect to the
contracted services.
(b) The workers' compensation policy shall include a Waiver of Subrogation(Right
of Recovery) in favor of City.
(c) A minimum of Thirty (30) days' notice of cancellation or reduction in limits of
coverage shall be provided to City. Ten(10)days'notice shall be acceptable in the
event of non-payment of premium.Notice shall be sent to the Risk Manager, City
of Fort Worth,200 Texas Street,Fort Worth,Texas 76102,with copies to the Fort
Worth City Attorney at the same address.
(d) The insurers for all policies must be licensed and/or approved to do business in the
State of Texas. All insurers must have a minimum rating of A- VII in the current
A.M.Best Key Rating Guide,or have reasonably equivalent financial strength and
solvency to the satisfaction of Risk Management. If the rating is below that
required,written approval of Risk Management is required.
(e) Any failure on the part of City to request required insurance documentation shall
not constitute a waiver of the insurance requirement.
(f) Certificates of Insurance evidencing that Vendor has obtained all required
insurance shall be delivered to the City prior to Vendor proceeding with any work
pursuant to this Agreement.
Professional Services Agreement Page 5 of 14
11. COMPLIANCE WITH LAWS,ORDINANCES,RULES AND REGULATIONS.
Vendor agrees that in the performance of its obligations hereunder, it shall comply with all
applicable federal, state and local laws, ordinances,rules and regulations and that any work it produces in
connection with this Agreement will also comply with all applicable federal, state and local laws,
ordinances, rules and regulations. If City notifies Vendor of any violation of such laws, ordinances, rules
or regulations,Vendor shall immediately desist from and correct the violation.
12. NON-DISCRIMINATION COVENANT.
Vendor, for itself, its personal representatives, assigns, subVendors and successors in interest, as
part of the consideration herein, agrees that in the performance of Vendor's duties and obligations
hereunder,it shall not discriminate in the treatment or employment of any individual or group of individuals
on any basis prohibited by law. IF ANY CLAIM ARISES FROM AN ALLEGED VIOLATION OF
THIS NON-DISCRIMINATION COVENANT BY VENDOR, ITS PERSONAL
REPRESENTATIVES,ASSIGNS, SUBVENDORSS OR SUCCESSORS IN INTEREST,VENDOR
AGREES TO ASSUME SUCH LIABILITY AND TO INDEMNIFY AND DEFEND CITY AND
HOLD CITY HARMLESS FROM SUCH CLAIM.
13. NOTICES.
Notices required pursuant to the provisions of this Agreement shall be conclusively determined to
have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or
representatives, (2)delivered by facsimile with electronic confirmation of the transmission, or(3)received
by the other party by United States Mail,registered,return receipt requested, addressed as follows:
To CITY: To VENDOR:
City of Fort Worth Life Account, LLC dba Compass Professional
Attn: Susan Alanis,Assistant City Manager Health Services
200 Texas Street Frederick Curcio,Client Success Executive
Fort Worth,TX 76102-6314 901 Main Street Suite 5800
Facsimile: (817) 392-8654 Dallas,TX 75202
Facsimile: 254-781-3646
With copy to Fort Worth City Attorney's Office at
same address
14. SOLICITATION OF EMPLOYEES.
Neither City nor Vendor shall, during the term of this Agreement and additionally for a period of
one year after its termination, solicit for employment or employ, whether as employee or independent
Vendor,any person who is or has been employed by the other during the term of this Agreement,without
the prior written consent of the person's employer. Notwithstanding the foregoing, this provision shall not
apply to an employee of either party who responds to a general solicitation of advertisement of employment
by either party.
Professional Services Agreement Page 6 of 14
15. GOVERNMENTAL POWERS.
It is understood and agreed that by execution of this Agreement, City does not waive or surrender
any of its governmental powers or immunities.
16. NO WAIVER.
The failure of City or Vendor to insist upon the performance of any term or provision of this
Agreement or to exercise any right granted herein shall not constitute a waiver of City's or Vendor's
respective right to insist upon appropriate performance or to assert any such right on any future occasion.
17. GOVERNING LAW/VENUE.
This Agreement shall be construed in accordance with the laws of the State of Texas.If any action,
whether real or asserted, at law or in equity, is brought pursuant to this Agreement, venue for such action
shall lie in state courts located in Tarrant County,Texas or the United States District Court for the Northern
District of Texas,Fort Worth Division.
18. SEVERABILITY.
If any provision of this Agreement is held to be invalid, illegal or unenforceable, the validity,
legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
19. FORCE MAJEURE.
City and Vendor shall exercise their best efforts to meet their respective duties and obligations as
set forth in this Agreement, but shall not be held liable for any delay or omission in performance due to
force majeure or other causes beyond their reasonable control, including, but not limited to, compliance
with any government law, ordinance or regulation, acts of God, acts of the public enemy, fires, strikes,
lockouts, natural disasters, wars, riots, material or labor restrictions by any governmental authority,
transportation problems and/or any other similar causes.
20. HEADINGS NOT CONTROLLING.
Headings and titles used in this Agreement are for reference purposes only, shall not be deemed a
part of this Agreement,and are not intended to define or limit the scope of any provision of this Agreement.
21. REVIEW OF COUNSEL.
The parties acknowledge that each party and its counsel have reviewed and revised this Agreement
and that the normal rules of construction to the effect that any ambiguities are to be resolved against the
drafting party shall not be employed in the interpretation of this Agreement or Exhibits A,B,and C.
22. AMENDMENTS/MODIFICATIONS/EXTENSIONS.
No amendment,modification, or extension of this Agreement shall be binding upon a party hereto
unless set forth in a written instrument,which is executed by an authorized representative of each party.
Professional Services Agreement Page 7 of 14
23. ENTIRETY OF AGREEMENT.
This Agreement, including Exhibits A,B and C, contains the entire understanding and agreement
between City and Vendor, their assigns and successors in interest, as to the matters contained herein. Any
prior or contemporaneous oral or written agreement is hereby declared null and void to the extent in conflict
with any provision of this Agreement.
24. COUNTERPARTS.
This Agreement may be executed in one or more counterparts and each counterpart shall, for all
purposes, be deemed an original, but all such counterparts shall together constitute one and the same
instrument.
25. WARRANTY OF SERVICES.
Vendor warrants that its services will be of a professional quality and conform to generally
prevailing industry standards.City must give written notice of any breach of this warranty within thirty(30)
days from the date that the services are completed. In such event, at Vendor's option,Vendor shall either
(a) use commercially reasonable efforts to re-perform the services in a manner that conforms with the
warranty,or(b)refund the fees paid by City to Vendor for the nonconforming services.
26. IMMIGRATION NATIONALITY ACT.
Vendor shall verify the identity and employment eligibility of its employees who perform work
under this Agreement, including completing the Employment Eligibility Verification Form (I-9). Upon
request by City, Vendor shall provide City with copies of all I-9 forms and supporting eligibility
documentation for each employee who performs work under this Agreement. Vendor shall adhere to all
Federal and State laws as well as establish appropriate procedures and controls so that no services will be
performed by any Vendor employee who is not legally eligible to perform such services. VENDOR
SHALL INDEMNIFY CITY AND HOLD CITY HARMLESS FROM ANY PENALTIES,
LIABILITIES, OR LOSSES DUE TO VIOLATIONS OF THIS PARAGRAPH BY VENDOR,
VENDOR'S EMPLOYEES, SUBCONTRACTORS, AGENTS, OR LICENSEES. City,upon written
notice to Vendor, shall have the right to immediately terminate this Agreement for violations of this
provision by Vendor.
27. OWNERSHIP OF WORK PRODUCT.
City shall be the sole and exclusive owner of all reports, work papers, procedures, guides, and
documentation, created, published, displayed, and/or produced in conjunction with the services provided
under this Agreement(collectively, "Work Product"). Further, City shall be the sole and exclusive owner
of all copyright, patent, trademark, trade secret and other proprietary rights in and to the Work Product.
Ownership of the Work Product shall inure to the benefit of City from the date of conception, creation or
fixation of the Work Product in a tangible medium of expression (whichever occurs first). Each
copyrightable aspect of the Work Product shall be considered a "work-made-for-hire" within the meaning
of the Copyright Act of 1976, as amended. If and to the extent such Work Product, or any part thereof, is
not considered a "work-made-for-hire" within the meaning of the Copyright Act of 1976, as amended,
Vendor hereby expressly assigns to City all exclusive right, title and interest in and to the Work Product,
and all copies thereof, and in and to the copyright,patent,trademark,trade secret,and all other proprietary
rights therein, that City may have or obtain, without further consideration, free from any claim, lien for
balance due, or rights of retention thereto on the part of City.
Professional Services Agreement Page 8 of 14
28. SIGNATURE AUTHORITY.
The person signing this Agreement hereby warrants that he/she has the legal authority to execute
this Agreement on behalf of the respective party,and that such binding authority has been granted by proper
order,resolution,ordinance or other authorization of the entity.This Agreement and any amendment hereto,
may be executed by any authorized representative of Vendor whose name, title and signature is affixed on
the Verification of Signature Authority Form, which is attached hereto as Exhibit"C". Each party is fully
entitled to rely on these warranties and representations in entering into this Agreement or any amendment
hereto.
29. CHANGE IN COMPANY NAME OR OWNERSHIP
Vendor shall notify City's Purchasing Manager, in writing, of a company name, ownership, or
address change for the purpose of maintaining updated City records.The president of Vendor or authorized
official must sign the letter. A letter indicating changes in a company name or ownership must be
accompanied with supporting legal documentation such as an updated W-9, documents filed with the state
indicating such change, copy of the board of director's resolution approving the action, or an executed
merger or acquisition agreement. Failure to provide the specified documentation so may adversely impact
future invoice payments.
30. PROHIBITION ON CONTRACTING WITH COMPANIES THAT BOYCOTT ISRAEL
Vendor acknowledges that in accordance with Chapter 2270 of the Texas Government Code, the
City is prohibited from entering into a contract with a company for goods or services unless the contract
contains a written verification from the company that it: (1)does not boycott Israel;and(2)will not boycott
Israel during the term of the contract. The terms"boycott Israel" and"company" shall have the meanings
ascribed to those terms in Section 808.001 of the Texas Government Code. By signing this contract,
Vendor certifies that Vendor's signature provides written verification to the City that Vendor: (1)
does not boycott Israel; and (2)will not boycott Israel during the term of the contract.
IN WITNESS WHEREOF,the parties hereto have executed this Agreement in multiples this 13th
day of November 2018.
(signature page follows)
Professional Services Agreement Page 9 of 14
ACCEPTED AND AGREED:
CITY OF FORT WORTH:
CONTRACT COMPLIANCE MANAGER:
By signing I acknowledge that I am the person
responsible for the monitoring and administration of
By: �-- this contract,including ensuring all performance and
Na e: san Alanis reporting requirements.
Title: Assistant City Manager
Date: l 1 By.
Name: Joanne Hinton
APPROVAL RECOMMENDED: Title: Benefits Manager
APPROVED AS TO FORM AND LEGALITY:
By:
Vam . Brian ickerson
e: Hum esources Director By:
QRST: Title: Assistant City Attey
,<7>
CONTRACT AUTHORIZATION:
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Title: Cit Secretary
VENDOR:
Compass Professional Health Services, ATTEST:
By: By:
By:
Name: _Erin Slitt Name: _Adam Johns
: V
TitleP Legal Title: _Vice President
Date: Dec 11,2018
OFFICIAL RECORD
Professional Services Agreement CI'T'Y SECRETAFN4
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EXHIBIT A
SCOPE OF SERVICES
Health Benefit Explanation—guidance or advisory services related to plan selection(if more
than one option); explanation of covered and non-covered services; explanation of benefit
costs and out-of-pocket liabilities; explanation of service access requirements; assistance using
health plan support tools to select provider, select a service, review service usage activity, or
estimate costs
Explain Care Options—service explanation that organizes the likely treatment scenarios in a
manner that is easy to understand by the Beneficiary, identifies possible treatment options,
improves service expectations, and improves planning and preparation
Service Cost Analysis—providers and services are analyzed to help Beneficiaries identify
service availability based on experience and cost;plan reimbursement methodologies are then
reviewed to help Beneficiaries estimate actual out-of-pocket costs
Provider Selection—physicians, hospitals, and other service providers are identified for the
Beneficiary based on unique personal preferences such as location or experience; Compass
will also consult on and interface with our Premier Physicians as identified for the targeted
medical conditions; network confirmation services are included for free
Scheduling—health services are scheduled for Beneficiaries based upon request; schedules are
coordinated to meet Beneficiary's time, location, or provider preferences
Communication Assistance—assistance with the coordination of communication
between service providers prior to and following a major health event
Collection of Medical Records—collection of notes, discharge summaries, labs, tests, and
studies following a major health event so the information can be studied by the Beneficiary
and used to improve future health services
Bill Review — audit of health provider bills to ensure accurate adjudication, accurate
charging, and protection against overpayment; the efforts necessary to resolve any related
billing issues are included for free
Professional Services Agreement—Exhibit A Page 11 of 14
EXHIBIT B
PRICE SCHEDULE
PLEASE READ BEFORE PROVIDING
PRICING:
The City's intent is to have a Communications budget
built into the overall budget and not as a separate ad
hoc expense.Please quote your services in the
following ways:
1.PEPM with No communications budget.
2.PEPM WITH a communications budget and
rrr e• rr
rrt
$252,000.00 $336,000.00
$252,000.00 $336,000.00
$252,000.00 $336,000.00
•. $252,000.00 $336,000.00
•+ $252,000.00 $336,000.00
5 Years 5 Years
Please see current SLA's in the sample Compass SA Please see current SLA's in the sample Compass SA
and BA(attached).You may also refer to the :;: and Mjattached).You may also refer to the
existing agreement an hand between Compass& existir*agreementon hand between Compass&
the city. the City.
N/A N/A
Printed Communication Materials Some material included in base cost of$3 PEPM. Some material included in base cost of$4 PEPM.
-- 'See Communication Guidelines(attached). "See Communication Guidelines(attached).
Additional Reporting Fees Standard reports included in base cost of$3 PEPM Standard reports included in base cost of$4 PEPM
Additional File Feeds Standard feeds included in base cost of$3 PEPM Standard feeds included in base cost of$4 PEPM
In addition to the above core service offerings(Navigator and Consumer).Compass is also able to offer
Add'I Buy Up Compass Product Offering: an optional Compass Care Management buy up program which leverages the heahhpro relationship to
Compass Care Management connect patients to a clinical expert for$55 per encounter.This Is an add onservice and is something
new from Corn-pass in 2019. See Attached.
'Additional communications or reporting beyond 'Additional communications or reporting beyond
the standard package might incur additional fees-> the standard package might incur additional fees-
TBD on an ad-hoc basis.PEPM pricing above >TBD on an ad-hoc basis. PEPM pricing above
Other includes-$2k/year(based on census count)of includes-$2k/year(based on census count)of
Compass-sponsored communication/marketing Compass-sponsored communication/marketing
budget that the City can use at its disposal during budget that the City can use at its disposal during
the calendar year. Other incentive programs are the calendar year. Other incentive programs are
available at an additional expense. available at an'additional expense.
Assumptions
NET NET
Yes Yes
Professional Services Agreement—Exhibit B Page 12 of 14
Professional Services Agreement
MAXIMUS Consulting Services,Inc.,Page 13 of 14
EXHIBIT C
VERIFICATION OF SIGNATURE AUTHORITY
_COMPASS PROFESSIONAL HEALTH SERVICES
_901 MAIN STREET,SUITE 5800_
_DALLAS,TX 75202_
Vendor hereby agrees to provide City with independent audit basic financial statements, but also the fair
presentation of the financial statements of individual funds.
Execution of this Signature Verification Form ("Form") hereby certifies that the following individuals
and/or positions have the authority to legally bind Vendor and to execute any agreement, amendment or
change order on behalf of Vendor. Such binding authority has been granted by proper order, resolution,
ordinance or other authorization of Vendor. City is fully entitled to rely on the warranty and representation
set forth in this Form in entering into any agreement or amendment with Vendor. Vendor will submit an
updated Form within ten (10) business days if there are any changes to the signatory authority. City is
entitled to rely on any current executed Form until it receives a revised Form that has been properly executed
by Vendor.
1. Name: Erin Slitt
Position: VP of Legal
I _
Erin Sze tt@ec i.].,207°)
Signature
2. Name:
Position:
Signature
3. Name:
Position:
Signature
Name:
Signature of Presi ent/CEO
Other Title: Vice President
Date: December 10, 2018
Professional Services Agreement—Exhibit C Page 14 of 14
M&C Review Page I of 2
Official site of the City of Fort Worth,Texas
CITY COUNCIL AGENDA F®RT Wonji
COUNCIL ACTION: Approved on 8/21/2018
REFERENCE *„ 14CONSUMER
DATE: 8/21/2018 NO.: C-28802 LOG NAME: HEALTHCARE TOOLS AND
SUPPORT
CODE: C TYPE: CONSENT PUBLIC NO
HEARING:
SUBJECT: Authorize Agreement for Consumer Healthcare Tools and Support for the Human
Resources Department with Life Account LLC d/b/a/Compass Professional Health
Services, for an Amount up to $397,000.00 Per Year for an Initial Three Year Term (ALL
COUNCIL DISTRICTS)
RECOMMENDATION:
It is recommended that the City Council authorize an agreement for consumer healthcare tools and
support for the Human Resources Department with Life Account LLC, d/b/a/Compass Professional
Health Services, for an amount up to $397,000.00 per year for an initial three-year term.
DISCUSSION:
The purpose of this Mayor and Council Communication (M&C) is to seek authorization from the City
Council to enter into a new Agreement with Life Account LLC d/b/a/Compass Professional Health
Services (Compass) for consumer health care tools and support. This Agreement will give City
employees the ability to obtain pricing and service-quality information, scheduling assistance services
associated with healthcare and benefits (healthcare concierge services). The City has experienced
positive feedback from members regarding this service.
Compass has consumer advocates who help members find cost effective, high quality
providers. Additionally Compass consumer advocates support employees in appointment
scheduling, bill review, and Open Enrollment plan decisions. Per the quarterly reports provided by
Compass, in 2017 alone, the City potentially saved over$1 million in claims and members potentially
saved $471,000.00 in out of pocket costs as a result of advice received. During that same time
period, more than 1,100 unique households sought advice saving more than 5,000 hours of time
necessary to research providers, cost estimates, bill review, etc.
The proposed Agreement is for a three year period with two one year renewal options. During the
initial term, services would be provided for a fee of$4.00 per-plan-participant, per-month (pmpm) plus
an annual allocation of$30,000.00 for participant incentives, which equals a total amount of
$1,192,000.00 for the entire three-year term and an average annual amount of$397,000.00 per
year. Approval of this M&C includes funding for this Agreement through the remainder of Fiscal Year
2018. The remaining funding for the initial term will be provided through future budget
processes. Should the City fail to fund the remainder of the initial term, the City shall have the right to
cancel the Agreement.
ADMINISTRATIVE CHANGE ORDER- An administrative change order or increase may be made by
the City Manager in the amount up to $50,000.00 and does not require specific City Council Approval
as long as sufficient funds have been appropriated.
AGREEMENT TERMS- Upon City Council approval, the Agreement shall begin on April 9, 2019, and
will expire on April 8, 2022.
RENEWAL OPTIONS -This Agreement may be renewed for up to two additional one-year terms at
the City's option. This action does not require specific City Council Approval provided that sufficient
http://apps.cfwnet.org/council_packet/mc review.asp?ID=26035&councildate=8/21/2018 12/18/2018
M&C Review Page 2 of 2
funds are appropriated for the City to meet it's obligations during the renewal period.
M/WBE OFFICE-A waiver of the goal for MBE/SBE subcontracting requirements was requested by
the Purchasing Division and approved by the M/WBE Office, in accordance with the MNVBE or BDE
Ordinance, because the purchase of goods or services is from sources where subcontracting or
supplier opportunities are negligible.
FISCAL INFORMATION/CERTIFICATION:
The Director of Finance certifies that funds are available in the current operating budget, as
appropriated, of the Group Health and Life Insurance Fund. Prior to an expense being incurred, the
Human Resource has the responsibility to validate the availability of funds. Future year
appropriations are subject to Mayor and City Council approval.
TO
Fund Department Account Project Program Activity Budget Reference# Amount
ID ID Year (Cha old 2
FROM
Fund Department Account Project Program Activity Budgetl Reference# Amount
ID I I ID Year Chartfield 2
601091 0148510 1 5520115 1 $363,000.00
Submitted for City Manager's Office by: Susan Alanis (8180)
Originating Department Head: Brian Dickerson (7783)
Additional Information Contact: Margaret Wise (8058)
ATTACHMENTS
Form 1295.pdf
http://apps.cfwnet.org/council_packet/mc review.asp?ID=26035&councildate=8/21/2018 12/18/2018