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HomeMy WebLinkAboutContract 51941 T; r 5 i 4 i 5 I . I ^1� CITY SECRETARY ,'C-rMACT N0. M MissioncriticalPartners Formerly ATHENA ADVANCED NETWORKS Technical Services Support Proposal PREPARED DECEMBER 20, 2018 FOR FORT WORTH POLICE DEPARTMENT, TEXAS DECEIVED 11820 2019 C'Ty OF T WORTH C'IYSECR ETARY r OFFICIAL.RECORD Mission CriticaIPartners.corn CITY SECRETARY State College Office 1 690 Gray's Woods Blvd. I Port Matilda,PA 16870 1 888.8.MCP,911 r 8E8T86PRTH,TX Transmittal Letter December 20, 2018 Melony Ebel Fort Worth Police Department 350 W Belknap Street Fort Worth, TX 76102 Re: New Agreement for Technology Services dated January 1, 2019 Dear Melony: Mission Critical Partners (MCP), formerly Athena Advanced Networks, is pleased to provide the City of Fort Worth Police Department this proposal for SpyGlass monitoring services. MCP is proposing a one year agreement, renewable for two additional years. This is a similar structure and approach to our previous agreement provided. Per your request, MCP is providing pricing for this one-year agreement, based upon Mission Critical Partners' GSA Schedule 70 Contract#GS-35F-0410X. Each of the network engineers supporting Ft.Worth are classified as a Senior Technology Specialist. For budgeting purposes and in recognition of support time provided each month, MCP is proposing to keep the monthly amount consistent with prior years,which is a monthly rate of$1,800.00 paid in advance for one-year. The description of these services can be found in the attached statement of work. Please acknowledge your intention to renew this Agreement by signing the signature page, or by sending a purchase order or new agreement at your earliest convenience. If you have any questions regarding this agreement, please don't hesitate to contact me at 737.235.1055 (cell)or CorvBluhm(a)MissionCriticalPartners.com. Sincerely, Cory Bluhm Technical Program Manager for IT Networks M MissionCr ILIPartners Statement of Work MCP SpyGlass – High Availability Monitoring – Program Details System availability is not optional in a mission critical command and control environment–it is an absolute necessity. Success in the battle for high-availability is determined by the ability to 1)detect and deter problems early, and 2) respond quickly when there are problems or threats. In a high-uptime, high-availability environment, application issues are irritating but the real culprit is in the infrastructure—infrastructure issues can be disastrous. The MCP SpyGlass program monitors and resolves infrastructure issues. The goal of SpyGlass is to spot and head-off issues before they impact critical operations. In other words, to fix problems before they happen! SpyGlass Services The SpyGlass program includes a comprehensive set of services: • Establish secure connection between agency system and the MCP Network Operations Center(NOC) • Prepare Site Manual –including an inventory of the system • User Guide–including contact information and Helpdesk instructions • Provide Helpdesk to answer your questions, provide advice and solve problems • Dynamically collect status information • Set thresholds for alerts • Monitor the status of systems and network (see below for details) • Respond when something needs attention • Analyze and report on conditions–provide quarterly reports on routine matters–immediate reports on critical conditions • Provide recommendations to keep systems and networks in top shape • Help add and configure devices on network–keep equipment inventory current • Provide instructions and in-house training on maintaining systems and network • Establish and monitor best practices for site backups and security/password management • Serve as an advocate for the agency when dealing with multiple support providers • Deploy staff when on-site services are needed Systems and Network Monitoring SpyGlass monitoring utilizes a server to collect and transmit data to the MCP NOC. The following are representative of the conditions monitored: Server Monitoring • Virtual environments M MissionCriticalPartners 2 • Processor and memory utilization • Disk utilization • Print queues • Error reports • Event logs • Time sync • Backup logs • Logs for high availability disk arrays Network Monitorinci • Device status (Up/ Down) • Average response time (ping)to device • Packet loss to device • Processor utilization • Memory utilization • Port utilization In summary, MCP monitors the environment and springs into action as soon as something that needs attention is detected. Problem Resolution As issues are identified, MCP follows a triage model to isolate the matter into one or more of the following categories: • Application • Hardware — Server — Storage — Computer-aided Dispatch (CAD)Workstation • Database • Virtualization • Network • Remote system /interfaces (not being monitored) At this point MCP will either resolves the issue, or gets another party involved. MCP will monitor the status until the matter has been resolved. Communications and Reporting Critical conditions are communicated to the agency immediately. The other monitoring results are reported monthly, at a minimum. The monthly reports include: • All issues detected • Corrective actions take • Summary of disk utilization M MissionCriticalPartners 3 • Summary of system performance • Status of system backups • Site actions required In addition to these communications, MCP assists in organizing monthly status calls that are attended by a wide-range of stakeholders including representatives of management, the primary users within the agency, the applications provider, IT support personnel and others. Helpdesk SpyGlass includes a comprehensive telephone support desk which is available for reporting issues, requesting services, solving routine matters and answering question during normal working hours. The SpyGlass Helpdesk and support are available 24/7/365 for critical matters. Prerequisites SpyGlass success is based upon the condition and capacity of the environment to support the requirements of the application systems. It is also based upon MCP engineers having an in-depth understanding of the requirements and the environment. MCP will take the following steps in establishing the SpyGlass program: • Conduct a System Assurance Review to assess the requirements and operating environment and identify vulnerabilities that can contribute to problems • Work with the agency to develop a plan to remedy deficiencies and optimize the environment Agency Support and Facilities The following are needed for MCP to monitor and perform troubleshooting triage of the systems and network: • Remote access to the site using VPN or other secure access facility • Server to support monitoring —can be a virtual machine • Ability to send email alerts and reports from the monitoring system to MCP • Agency contact to assist in coordinating support services • On-site assistance during triage and other problem-solving activities M MissionCriticalPartners 4 Project Pricing The cost for services for the SpyGlass program is$1,800 per month to monitor up to 10 units and an additional $50 per month per unit for additional monitoring. The services provided in 2019 will remain the same as in previous year. The term for services will be from January 1, 2019 to December 31, 2019. As quantity of monitored devices increases, a volume discount is applied and the per unit cost is lowered. We estimate that the RMS system includes 10 servers which is covered under the base price of$1,800 per month. The pricing table follows: Description $1800/month for 24/7 monitoring service of 10 servers $21,600 Additional devices added to monitoring $0.00 Total Cost for 2019 Renewal $21,600 Mission Critical Partner's payment terms are net 30 days from date of invoice. AGREED TO AND ACCEPTED: Fort Worth Poli e epartment, Texas Mission Critical Partners, LLC By- By: avid S. Jones President, Lifecycle Consulting Services M MissionCri ILIPartners 5 Exhibit 1 : Monitored Legacy Devices Name Model Serial .- Primary RMS Server Power5 55A, 9133-55A 10-F046G Backup RMS Server pSeries Model 630, 7028-6C4 10-F900C Exhibit 2: Monitored TriTech Devices Windows RMSWEBIIS01 10.110.15.177 RMSW EBSQL01 10.110.15.175 RMSCL101 10.110.15.178 RMSTIPS01 10.37.200.69 RMSSQLREPORT01 10.110.15.166 RMSWEBESRCH 10.110.15.16 RMSCI M01 10.110.15.176 RMSROUTE01 10.110.15.189 RMSI NTERFACE01 10.110.15.86 M MissionCr ILIPartners 6 ■ MfssfenCriticaffartners AUTHORIZED INFORMATION TECHNOLOGY SCHEDULE PRICELIST GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT,SOFTWARE AND SERVICES SPECIAL ITEM NUMBER 132-51-INFORMATION TECHNOLOGY(IT)PROFESSIONAL SERVICES FPDS Code D301 IT Facility Operation and Maintenance FPDS Code D302 IT Systems Development Services FPDS Code D306 IT Systems Analysis Services FPDS Code D307 Automated Information Systems Design and Integration Services FPDS Code D308 Programming Services FPDS Code D310 IT Backup and Security Services FPDS Code D311 IT Data Conversion Services FPDS Code D313 Computer Aided Design/Computer Aided Manufacturing(CAD/CAM)Services FPDS Code D316 IT Network Management Services FPDS Code D399 Other Information Technology Services,Not Elsewhere Classified Note: Contractor has been awarded under the Cooperative Purchasing and Disaster Recovery Programs. Note 1: All non-professional labor categories must be incidental to and used solely to support hardware,software and/or professional services,and cannot be purchased separately. Note 2: Offerors and Agencies are advised that the Group 70—Information Technology Schedule is not to be used as a means to procure services which properly fall under the Brooks Act. These services include,but are not limited to,architectural,engineering,mapping,cartographic production,remote sensing,geographic information systems, and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor incidental to the traditionally accepted A/E Services. Note 3: This solicitation is not intended to solicit for the reselling of IT Professional Services,except for the provision of implementation,maintenance,integration,or training services in direct support of a product. Under such circumstances the services must be performance by the publisher or manufacturer or one of their authorized agents. Mission Critical Partners, Inc. 690 Gray's Woods Blvd Port Matilda, PA 16870 Phone-814-862-7911 www.MCP911.com Contract Number:GS-35F-0410X Period Covered by Contract:May 31,2011 through May 30,2021 Pricelist current through Modification 429,dated October 4,2017. General Services Administration Federal Acquisition Service Products and ordering information in this Authorized FAS Information Technology Schedule Pricelist are also available on the GSA Advantage! System. Agencies can browse GSA Advantage!by accessing the Federal Acquisition Service's Home Page via the Internet at htti)://www.gsa.,Rov/fas la. Table of awarded the special item number with appropriate cross-reference to item descriptions and awarded price. Special Item No.132-51 Information Technology Professional Services lb. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Price Sheet 1 c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate "Not applicable" for this item. Skill category descriptions begin on page 24 2. Maximum order. $500,000 3. Minimum order. $50 4. Geographic coverage.Domestic and Overseas delivery. 5. Point of production. Same as company address 6. Discount from list prices or statement of net price. Government prices are net 7. Quantity discounts. None 8. Prompt payment terms. None 9a. The Government purchase Card will be accepted for payment on orders below the micro- purchase threshold. 9b. The Contractor and the ordering agency may agree to use the credit card for dollar amounts over the micro purchase threshold. 10. Foreign items. None 11 a. Time of delivery.As negotiated on the task order level. Mission Critical Partners,Inc. GS-35F-04IOX Page 2 of 29 814-862-7911 I lb. Expedited Delivery. The Contractor will insert the sentence "Items available for expedited delivery are noted in this price list."under this heading. The Contractor may use a symbol of its choosing to highlight items in its price lists that have expedited delivery. As negotiated on the task order level 11 c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery. As negotiated on the task order level 11 d. Urgent Requirements. The Contractor will note in its price list the"Urgent Requirements" clause of its contract and advise agencies that they can also contact the Contractor's representative to effect a faster delivery. As negotiated on the task order level 12. F.O.B. point. Not Applicable 13a. Ordering address. Same as company address. The following telephone number can be used by ordering activities to obtain technical and/or ordering assistance: 888-862-7911 13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA's) are found in Federal Acquisition Regulation (FAR) 8.405-3. For supplies and services, the ordering procedures, and information on Blanket Purchase Agreements (BPA's) are found in Federal Acquisition Regulation (FAR) 8.405-3. 14. Payment address. Same as company address 15. Warranty provision. Not Apllicable 16. Export packing charges, if applicable. Not Applicable 17. Terms and conditions of Government purchase card acceptance . None 18. Terms and conditions of rental, maintenance, and repair. Not Applicable 19. Terms and conditions of installation. Not Applicable 20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices. Not Applicable 20a. Terms and conditions for any other services. Not Applicable Mission Critical Partners,Inc. GS-35F-041OX Page 3 of 29 814-862-7911 21. List of service and distribution points. Not Applicable 22. List of participating dealers.Not Applicable 23. Preventive maintenance.Not Applicable 24a. Special attributes such as environmental attributes.Not Applicable 24b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found(e.g. contractor's website or other location.) The EIT standards can be found at: www.Section508.gov/. http://Www.mep9lI.com 25. Data Universal Number System (DUNS)number. 005239265 26. Notification regarding registration in SAM.gov database. CAGE Code: 5K7N5 Mission Critical Partners,Inc. GS-35F-0410X Page 4 of 29 814-862-7911 TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY(IT) PROFESSIONAL SERVICES(SPECIAL ITEM NUMBER 132-51) 1. SCOPE a. The prices,terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule. b. The Contractor shall provide services at the Contractor's facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity. 2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000) a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract. b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements. c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity's mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks. 3. ORDER a. Agencies may use written orders,EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation—May 2003)Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available. b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract,the contract will take precedence. 4. PERFORMANCE OF SERVICES a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity. b. The Contractor agrees to render services only during normal working hours,unless otherwise agreed to by the Contractor and the ordering activity. c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner. Mission Critical Partners,Inc. GS-35F-0410X Page 5 of 29 814-862-7911 d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts. 5. STOP-WORK ORDER(FAR 52.242-15) (AUG 1989) a. The Contracting Officer may, at any time,by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either- (1) Cancel the stop-work order; or (2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract. b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if- (1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and (2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract. c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement. d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order. Mission Critical Partners,Inc. GS-35F-0410X Page 6 of 29 814-862-7911 6. INSPECTION OF SERVICES In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS-- COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS �]COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I D❑OCT 2008) (DEVIATION I—FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract. 7. RESPONSIBILITIES OF THE CONTRACTOR The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data—General, may apply. 8. RESPONSIBILITIES OF THE ORDERING ACTIVITY Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services. 9. INDEPENDENT CONTRACTOR All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity. 10. ORGANIZATIONAL CONFLICTS OF INTEREST a. Definitions. "Contractor" means the person, firm, unincorporated association,joint venture, partnership, or corporation that is a party to this contract. "Contractor and its affiliates"and"Contractor or its affiliates"refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor. An"Organizational conflict of interest" exists when the nature of the work to be performed under a proposed ordering activity contract,without some restriction on ordering activities by the Contractor and its affiliates, may either(i)result in an unfair competitive advantage to the Contractor or its affiliates or(ii) impair the Contractor's or its affiliates' objectivity in performing contract work. b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to Mission Critical Partners,Inc. GS-35F-0410X Page 7 of 29 814-862-7911 individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508. 11. INVOICES The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month. 12. PAYMENTS For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I–OCT 2008) (DEVIATION I– FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212- 4 (MAR 2009) (ALTERNATE I–OCT 2008) (DEVIATION I–FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and- Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition As prescribed in 16.601(e)(3), insert the following provision: a. The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation. b. The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by (1) The offeror; (2) Subcontractors; and/or (3) Divisions, subsidiaries, or affiliates of the offeror under a common control. 13. RESUMES Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request. 14. INCIDENTAL SUPPORT COSTS Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR. Mission Critical Partners,Inc. GS-35F-04IOX Page 8 of 29 814-862-7911 15. APPROVAL OF SUBCONTRACTS The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order. 16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING See Labor Category descriptions included herein. Mission Critical Partners,Inc. GS-35F-0410X Page 9 of 29 814-862-7911 FSC/PSC CLASS D301 ADP FACILITY MANAGEMENT Facility and Technology Design and Integration Mission Critical Partners (MCP)brings more than 25 years of experience in planning,designing and integrating mission critical technology and operations into new and renovated facilities. Our team applies that hands-on experience with Call Centers,Emergency Operations Centers(EOCs),Fusion Centers and Call Centers to develop the solution that best fits the client's needs. We are familiar with the requirements of mission critical facility architectural and engineering design and are highly qualified to manage the many complexities that arise with each building project. We also apply our understanding of all elements of the facility construction including site development,electrical,mechanical,structural,security and technology to coordinate systems install,acceptance,training and operational transition. The focus of every project is to optimize the functional use of the building and space for operational integrity.We work closely with the client to develop the technology solutions,migration schedule and operations floor layout. Our services include: Facility Planning and Programming •Hazard vulnerability assessment • Spatial allocation •Adjacency requirements •Workstation design and orientation •Power,HVAC,security and structural requirements • System redundancy and diversity •Infrastructure requirements •Tower location and path studies •Continuity of operations Desian Solutions •Architectural coordination •Low voltage and data cable management •Rack,cable tray,pathway and conduit •All mission critical systems(CAD/RMS,CPE and telephony, logging,video walls,workstations, consoles and interfaces,security,network and tower) •Procurement support(RFP development,vendor proposal review/recommendation/selection/negotiation) •Punch list development •Acceptance testing Facility Construction Coordination(project management,system install coordination,contract resolution, systems acceptance and commissioning,training,scheduling,migration/transition planning) Mission Critical Partners,Inc. GS-35F-0410X Page 10 of 29 814-862-7911 FSCIPSC CLASS D302 ADP SYSTEMS DEVELOPMENT SERVICES Mission Critical Partners(MCP) leverages expertise and consulting services to assist clients in maximizing the opportunities for implementation of broadband ecosystem networks that meet critical needs.Two decades invested in life safety communications has equipped our team to navigate the complex broadband issues. MCP improves public safety and homeland security through roadmaps for transitioning to Emergency Service Internet Protocol Networks(ESInet). The technology: •Allows first responders to send and receive video and data. •Reduces costs through interagency collaboration. •Helps support opportunities to acquire additional funding required for operating expenses. •Promotes innovation in the development and deployment of next-generation networks, applications and alert systems. •Promotes cyber security and critical infrastructure survivability to increase user confidence,trust and adoption of broadband communications. •Promotes shared resource allocation on common network platforms. As a foundation for a project's success,MCP drives meaningful government and civic engagements with representatives in support of local efforts to deploy broadband technologies.We also help entities understand and follow policies and standards to maximize incentives for national priorities in health care, public education and economic opportunity. To ensure value for the client's investment,MCP collects and analyzes benchmarks.We then provide comprehensive reviews of wholesale competition rules,make recommendations that include innovative approaches to FCC changes,and ensure efficient collaborative allocation and use of government-owned and government-influenced assets. MCP's broadband services include a consultative,holistic approach to Next Generation(IP-centric) emergency service networks,features,and functions: • Governance development •Network gap analysis •Network architecture design •Request for Proposal(RFP)development •Financial analysis and modeling •Vendor implementation oversight •Network operations framework development with an IT Infrastructure Library(ITIL)emphasis •Broadband security gap analysis Mission Critical Partners,Inc. GS-35F-0410X Page 11 of 29 814-862-7911 FSC/PSC.CLASS D306ADP-SYSTEMS ANALYSIS Forensics and Systems Analysis Mission Critical Partners' proven advocacy skills for our clients are the crux of our forensics services. Forensics analysis can be used to locate the root cause(s) of a system failure,verify receipt of full value on a contract or purchase,and assist in a formal court determination of facts. By establishing current conditions and benchmarking against recognized communications best practices, the MCP team develops a practical solution set for improvement in service delivery. Our team provides change agent services for sustainable organizational recovery.Each forensic engagement involves a comprehensive three-step investigation: (1)Data Gathering and Fact Finding (2)Analysis and Perspective (3)Findings and Recommendations Contract Compliance MCP represents our clients' interests by executing a logical information gathering process to understand contract objectives and then performing a methodical review of documents and responsibilities.If we find discrepancies,MCP recommends a corrective course of action.We establish a plan with milestones, metrics, communications, assigned responsibilities and manage client risk to maximize return on investment. Invoice Forensic Review MCP has a knowledge base in tariff structure and telecommunications invoicing that often reveals overpayment for services. The MCP team specializes in network,routing,database and fee collection. Applying our forensics skills,we generate findings and recommendations for cost recovery and negotiate settlements on behalf of our clients at little financial risk to the client. Incident Forensics MCP provides assessment services to define and mitigate risk.Any system can have components(or technicians)that do not perform as intended,potentially resulting in a loss of life or property. In a pre- event environment,our team evaluates call routing, switching,database integrity, system performance, operating guidelines, and training for service optimization.Post-event,MCP assesses equipment or process failures to define causal effects. We understand the high visibility of any event where system or human error negatively impacts reliable service,and we offer improvement recommendations without prejudice. Systems Analysis Systems analysis,design and implementation are other key services MCP provides.In today's mission critical environment,the various technologies and applications used to manage risk are integrated with one another in the successful operational environment,and no one system stands alone.By understanding the need for high-reliability,low-risk performance in the 24/7 world,MCP applies our extensive knowledge of technology,telecommunications,policy,operations, and accountability to achieve success on behalf of the client. Mission Critical Partners,Inc. GS-35F-041OX Page 12 of 29 814-862-7911 Our expertise in systems services includes: •Network Services • Systems Convergence and Integration •Microwave and Wireless Broadband •Fiber Optic Network •Computer Aided Dispatch(CAD) •Records Management • Customer Premise Equipment(CPE) •Routers • Switches •Data management • Mobile Data •Applications •Radio •Punch List Development •Acceptance Testing Mission Critical Partners,Inc. GS-35F-0410X Page 13 of 29 814-862-7911 9 FSC/PS CLASS D307 AUTOMATED INFORMATION SYSTEM SERVICES Technology Design and Integration Mission Critical Partners(MCP)bring more than 25 years of experience in planning,designing and integrating mission critical technology and operations into new and renovated facilities. We are familiar with the requirements of mission critical technology architecture and engineering design and are highly qualified to manage the many complexities that arise with each project.We also apply our understanding of all elements of systems deployment including site development,electrical,mechanical,structural, security and technology to coordinate systems install,acceptance,training and operational transition. The focus of every project is to optimize the functional use of the systems for operational integrity. We work closely with the client to develop the technology solutions,migration schedule and operations floor layout. Our services include: Planning and Programming •Hazard vulnerability assessment • Spatial allocation •Adjacency requirements •Workstation orientation •Power,HVAC, security and structural requirements • System redundancy and diversity •Infrastructure requirements •Tower location and path studies Design Solutions •Architectural coordination •Low voltage and data cable management •Rack, cable tray,pathway and conduit •All mission critical systems(CAD/RMS,CPE and telephony,logging,video walls,workstations, consoles and interfaces,security,network and tower •Procurement support(RFP development,vendor proposal review/recommendation/selection/negotiation) •Computer Aided Dispatch •Mobile Data •Records Management •Telephony •Network •Broadband •Data systems System Implementation Coordination(project management,system install coordination,contractor resolution,systems acceptance and commissioning, training,scheduling,migration/transition planning) Migration and Transition Services(project management, scheduling,vendor coordination, cutover support, decommissioning services) Mission Critical Partners,Inc. GS-35F-0410X Page 14 of 29 814-862-7911 Next Generation Services The Mission Critical Partners (MCP) staff has extensive experience with planning, designing,procuring, negotiating and implementing all Next Generation call delivery and processing elements.As stated throughout the industry,Next Generation is a journey. Simply put, the systems and user environment will continually evolve with new technologies,processes and expectations. The MCP project team lays out a clear Master Plan that recognizes the impact NG has on all aspects of the user operations,budgets,planning,training, and ability to deliver service.As Next Generation drivers, MCP helps elected officials,managers, stakeholders and funding agencies understand the NG impact upon all systems including technology,human,policy and funding. The MCP approach is to establish a thorough understanding of the environment unique to each PSAP or region. This includes funding models, system life-cycle analysis, objectives, incident processing approach, network resources, and governance opportunities. While many firms simply want to discuss call delivery, MCP develops a plan for incident processing,incident dispatch and data management. MCP develops a comprehensive Master Plan for the agency or region and a conceptual design to NG deployment. The Master Plan considers all options and establishes timely deployment by incrementally upgrading technology and recommending policy, funding and governance modifications. The MCP team is experienced in: • Master Planning o Capital Plan o Operational Impact o Schedule and Governance •Design • Procurement(Network, telephony) •Network Services • Systems Convergence and Integration •Microwave&Wireless Broadband • Computer Aided Dispatch(CAD) • ESInet Core Functions • Records Management • Customer Premise Equipment •Routers • Switches •Mobile Data •Applications • Punch List Development •Acceptance Testing •Implementation Project Management •IP Networks •ESInet MCP partners with clients to understand your objectives,resources, and constraints. We then work shoulder-to-shoulder to develop and execute the path to NG success. Mission Critical Partners,Inc. GS-35F-0410X Page 15 of 29 814-862-7911 FSClI'SC CLASS )308 PROGRAM1YIIlYG-SERVICES.. MCP brings more than 25 years of experience in planning,designing and integrating mission critical technology and operations into new and renovated facilities. Our team applies that hands on experience with 24x7 operations supporting clients such as Public Safety Answering Points(PSAPs),Emergency Operations Centers(EOCs),Fusion Centers and Call Centers to develop the solution that best fits the client's needs.We are familiar with the requirements of mission critical architecture and engineering design and are highly qualified to manage the many complexities that arise with each building project.We also apply our understanding of all elements of the facility construction including site development, electrical,mechanical,structural,security and technology to coordinate systems install,acceptance, training and operational transition. The focus of every project is to optimize the operations via functional use of technology and spatial integrity.We work closely with the client to develop the technology solutions,migration schedule and operations floor layout. Our services include: Facility Planning and Programming •Hazard vulnerability assessment • Spatial allocation •Adjacency requirements •Workstation orientation •Power,HVAC, security and structural requirements • System redundancy and diversity •Infrastructure requirements •Tower location and path studies Design Solutions • Architectural coordination • Low voltage and data cable management • Rack,cable tray,pathway and conduit • All mission critical systems(CAD/RMS, CPE and telephony,logging,video walls,workstations, consoles and interfaces, security,network and tower • Procurement support(RFP development,vendor proposal review/recommendation/selection/negotiation) Technology Program Management and Coordination (project management, system install coordination, contractor resolution, systems acceptance and commissioning, training, scheduling, migration/transition planning) Migration and Transition Services(project management,scheduling,vendor coordination,cutover support,decommissioning services) Mission Critical Partners,Inc. GS-35F--0410X Page 16 of 29 814-862-7911 F FCS/PSC CLASS W!Q ADP BACKUP AND SECURITY-SERVICES Sustainable Communications Services Public Safety and Life Safety professionals lead the readiness efforts of local,county,state and federal government through planning and organization. Mission Critical Partners(MCP)supports managers with expertise in emergency operations,incident command,and the planning and systems designated to support operational integrity while minimizing risk. The MCP team provides communications support services by following a disciplined,well-organized approach for realizing county,regional and statewide interoperability objectives. Our service profile and expertise include: •Communications Planning o Master Plans o TICP Plans o Interoperability •Hazard Vulnerability Assessments o Infrastructure o Towers/Shelters/Connectivity o Security o Facility o Procedures and Operating Guidelines o Training •Interoperability o Assessment o Planning o Design o Procurement Support o Vendor Negotiation o Project Management and Implementation •Integration o Voice and Data o Resource Management Applications o GIS o Security Systems o Video Display o Public Notification o Alert and Warning Systems • EOC Facility o Programming and Planning o Design Services Mission Critical Partners,Inc. GS-35F-0410X Page 17 of 29 814-862-7911 FSQJP- C CLASS D311 ADP DATA CONVERSION.SERVICES Data Conversion Services Mission Critical Partners(MCP)staff cumulatively brings more than 50 years of experience in the management and operation of Public Safety Answering Points(PSAPs),Emergency Operations Centers (EOCs) and emergency call centers—and their related automated systems. Management of these automated systems includes data conversion and database management expertise. The integration of mission critical data into and among these [potentially] disparate automated systems requires an expertise in data conversion and database management. MCP is familiar with industry standards and recommended best practices that pertain to data conversion and database management, and has the ability to assure that data conversion-related tasks are completed in accordance with these standards and best practices,but within the realities of today's operational environment. Our experience in data conversion tells us that the single most important focus during these tasks is one of accountability—accountability of all involved parties. By establishing current conditions against industry standards and recommended best practices,MCP is able to forge a reasonable data conversion plan that is actionable and implementable with the involved parties and vendors. Benchmarks are identified,and timetables established,recognized,agreed-upon—and enforced. Further,the integrity of the converted data is paramount. Accordingly, appropriate quality assurance procedures are identified and implemented by the appropriate vendors—along with the necessary cross-validation processes. Systems that may be involved with data conversion and/or database management services include(but are not limited to)the following: • 9-1-1 Systems o Customer Premise Equipment(CPE) o Location Databases • Automatic Number Identification(ANI) • Automatic Location Identification(ALI) • Master Street Address Guide(MSAG) •Next Generation 9-1-1 (NG9-1-1)Features,Functions,and Applications o Emergency Services Routing Proxy(ESRP) o Border Control Function(BCF) o Emergency Call Routing Function(ECRF) o Location to Service Translation(LOST) [for bid/query response] o Legacy Network Gateway(LNG) o Presence Information Data Format—Location Object(PIDF-LO) [using existing ALI network] o IP Network Components(routers,firewalls, domain servers,etc.) • Geographic Information Systems(GIS) Mission Critical Partners,Inc. GS-35F-0410X Page 18 of 29 814-862-7911 • Computer Aided Dispatch(CAD) Systems o Incident Data o Response Tables o Geo-Files o Radio Interface(s) • Records Management Systems (RMS) • Jail Management Systems (JMS) • Mobile Data Systems(MDS) o Field Report Writing • Automatic Vehicle Location(AVL) • Resource Management • Intelligent Transportation Systems Mission Critical Partners,Inc. GS-35F-0410X Page 19 of 29 814-862-7911 FSGIPSC Cl-ASSD313 ADP COMPU FRAIDED.DESIGN/WG-SERVICES-: Technology Design and Integration Mission critical partners(mcp) staff brings more than 25 years of experience in planning,designing and integrating mission critical technology and operations into new and renovated facilities. Our team applies that hands on experience with public safety answering points(psaps), emergency operations centers(eocs), fusion centers and call centers to develop the solution that best fits the client's needs.We are familiar with the requirements of mission critical facility architectural and engineering design and are highly qualified to manage the many complexities that arise with each building project.We also apply our understanding of all elements of the facility construction including site development,electrical,mechanical,structural, security and technology to coordinate systems install,acceptance,training and operational transition. The focus of every project is to optimize the functional use of the building and space for operational integrity.We work closely with the client to develop the technology solutions,migration schedule and operations floor layout. Our services include: Design Solutions •Computer aided drafting and design •Architectural coordination •Low voltage and data cable management •Rack,cable tray,pathway and conduit •Distribution panels/patch panels •All mission critical systems(CAD/RMS,CPE and telephony,logging,video walls,workstations, consoles and interfaces, security,network and tower) •Procurement support(RFP development,vendor proposal review/recommendation/selection/negotiation) Facility Planning and Programming •Hazard vulnerability assessment • Spatial allocation •Adjacency requirements •Qorkstation orientation •Power,HVAC,security and structural requirements • System redundancy and diversity •Infrastructure requirements •Tower location and path studies Facility construction program management(project management,system install coordination,contractor resolution,systems acceptance and commissioning,training, scheduling,migration/transition planning) Migration and transition services(project management,scheduling,vendor coordination,cutover support, decommissioning services) Mission Critical Partners,Inc. GS-35F-0410X Page 20 of 29 814-862-7911 FSC/PSC CLASS D316 TELECOMMUNICATION NETWORK MANAGEMENT SERVICES BROADBAND DEPLOYMENT Mission Critical Partners (MCP) leverages expertise and consulting services to assist clients in maximizing the opportunities for implementation of wide area and local area networks. Over two decades of progressive staff experience invested in life safety communications has equipped our team to navigate the complex broadband issues. MCP improves public safety and homeland security through roadmaps for transitioning to shared networks that operate in the highly demanding 240 environment. The technology: •Allows users to send and receive video and data. •Reduces costs through interagency collaboration. •Helps support opportunities to acquire additional funding required for operating expenses. •Promotes innovation in the development and deployment of Next Generation 9-1-1 and emergency alert systems. •Promotes cyber security and critical infrastructure survivability to increase user confidence,trust and adoption of broadband communications. As a foundation for a project's success,MCP blends meaningful government and civic engagements with representatives in support of local efforts to deploy broadband technologies.We also help stakeholders recognize and follow policies and standards to maximize incentives for national priorities in health care, public education and economic opportunity. To ensure value for the client's investment,MCP collects and analyzes benchmarks.We then provide comprehensive reviews of wholesale competition rules,make recommendations that include innovative approaches to FCC changes,and ensure efficient collaborative allocation and use of government-owned and government-influenced assets. MCP's broadband services include a consultative,holistic approach to Next Generation(IP-centric) emergency service networks, features,and functions: •Governance development •Network gap analysis •Network architecture design •Request for Proposal(RFP)development •Vendor implementation oversight •Network operations framework development with an IT Infrastructure Library(ITIL)emphasis •Broadband security gap analysis Mission Critical Partners,Inc. GS-35F-04IOX Page 21 of 29 814-862-7911 FSC/PSC CLASS D399 OTHER ADP AND,TELECOMMUNICATION SERVICES Executive Consulting and Master Planning Mission Critical Partners(MCP)partners with clients to develop customized technical and operational solutions for life safety communications. Our staff has extensive experience serving in public sector and public safety management roles and applies that depth of real world knowledge to advocating for our clients. Through our first-hand experience,we have earned the reputation for being accountable,prudent, persistent,progressive and reliable problem solvers. We provide services that are initiated at a strategic level.An integral part of our executive level consulting is providing master planning services. Our team of policy specialists collaborates with clients to create comprehensive plans that help direct decision making in the public safety sector.In developing a strategic plan,we incorporate master planning, organizational structuring,hiring assistance,fiscal planning, operations,and technology and policy solutions. By seeking to understand and assembling a strategy that serves as a guide,MCP is able to execute a comprehensive tactical approach that addresses all elements of the client's sphere of influence. Our team directs its collective energy on first understanding the full scope of our client's responsibility and the objectives.We evaluate the unique challenges that stand in the way of achieving success.We then mitigate those challenges by leveraging policy,human,technology and fiscal assets to develop a sustainable solution. Our clients are responsible for delivering reliable service 2417 to first responders and the public while operating with limited resources. In recognition of the need to achieve more with less,MCP works to put the client in a position to do more with more. This means structuring organizations,programs and projects for available grant funding through policy development,technology, and appropriate fiscal planning. Our services include: •Budget and Fiscal Planning •Long-range Capital Planning • Strategic and Technology Planning •Grant Compliance •Policy Development and Support o Master Planning o Governance o Organizational Development • Systems Planning,Design,Implementation and Acceptance • Systems Commissioning and Decommissioning Mission Critical Partners,Inc. GS-35F-0410X Page 22 of 29 814-862-7911 PROFESSIONAL LABOR CATEGORY DESCRIPTIONS APPLICABLE TO SINS 132-51 Labor Category Title: Senior Program Manager Functional Responsibility: Duties include but are not limited to- • Manage large-programs requiring the assignment and tracking of schedules, issues, and resources. Provides guidance to senior project managers. • Provides senior level project management of individual or major tasks. • Directs the planning of projects, evaluates projects for state-of-the-art techniques, quality assurance and quality control. • Oversees the planning, direction and coordination of project effort. • Leads senior staff and clients with strategic budgeting,planning and scheduling. Minimum/General Experience: Greater than ten years' experience in technology and/or telecommunications program management Minimum Education: Bachelor's Degree(4 year)or Project Management Professional Certification. Labor Category Title: Program Manager Functional Responsibility: Duties include but are not limited to- • Manage-programs requiring the assignment and tracking of schedules, issues,and resources. • Provides guidance to project managers, senior level project management of individual or major tasks. • Directs the planning of projects, evaluates projects for state-of-the-art techniques, quality assurance and quality control. • Oversees the planning, direction and coordination of project effort. • Leads staff and clients with strategic budgeting,planning and scheduling. Minimum/General Experience: Three to ten years' experience in technology program management. Minimum Education: Associate Degree (2 year). Mission Critical Partners,Inc. GS-35F-0410X Page 23 of 29 814-862-7911 Labor Category Title: Forensics Analyst Functional Responsibility: Duties include but are not limited to- • Analyze and evaluate customer's wired/wireless communications systems and related networks, applications and policies. • Develop and maintain detailed scope of work documents; research and prepare detailed, accurate correspondence and reports. • Assess and resolve program/project problems and issues.. Minimum/General Experience: Greater than five years of experience in telecommunications network project management,including design, developing specifications of and including installation and conversion of emergency network systems. Minimum Education: Associate Degree (2-yr)or equivalent experience in telecommunications and technology services. Labor Category Title: Lead Policy Consultant Functional Responsibility: Duties include but are not limited to- • Perform telephony carrier analysis, trend monitoring and analysis. • Provide legislative and regulatory policy support and development and/or fund management recommendations. • Develop legislative,policy, and funding recommendations to be presented to state and federal legislators. Minimum/General Experience: Ten years' successful and documented work experience in legislative and regulatory policy for telecommunications or utilities. Knowledge and understanding of cost recovery, tariffs, legislative and regulatory processes at the federal and state levels. Ability to examine and analyze income/revenue statements,balance sheets, and develop financial models for providers and government agencies. Minimum Education: Bachelor's Degree (4-yr)or industry related certification or equivalent experience in field. Labor Category Title: Senior Project Manager Functional Responsibility: Duties include but are not limited to- Manage large-scale projects requiring the tracking of schedules,issues,and resources. Provides guidance to fellow project managers. • Provides senior level project management of individual or major tasks. • Directs the planning of projects,evaluates projects for state-of-the-art techniques,quality assurance and quality control. • Oversees the planning,direction and coordination of work activity. Minimum/General Experience: Greater than five years' experience in technology and/or telecommunications project management. Minimum Education: Bachelor's Degree(4 year) or Project Management Professional or industry related certification. Mission Critical Partners,Inc. GS-35F-0410X Page 24 of 29 814-862-7911 Labor Category Title: Project Manager Functional Responsibility: Duties include but are not limited to- • Manage all phases of projects requiring the tracking of schedules, issues, and resources. • Monitors project's progress,deliverables, quality assurance, and customer service. Minimum/General Experience: One to three years' experience in project management of telecommunications or technical field, industry, and market being serviced. Related certifications and training documentation. Membership and participation in related affiliations and organizations is preferred. Minimum Education: Associate Degree(2-yr) or industry related certification or equivalent experience in field. Labor Category Title: Senior Technology Specialist Functional Responsibility: Duties include but are not limited to- • Lead the application of engineering, consulting, design, define client goals and design solutions on behalf of client. • Recommend alternatives to client. Minimum/General Experience: Ten plus years' experience in systems assessment,design,procurement or implementation in the telecommunications or technical field, industry,and market being serviced. Related certifications and training documentation. Membership and participation in related affiliations and organizations is preferred. Minimum Education: Bachelor's Degree(4-yr)or equivalent academic and experience in field. Labor CategorTitle: Technology Specialist II/III Functional Responsibility: Duties include but are not limited to- • Application of engineering, consulting, design, define client goals and design solutions on behalf of client. • Recommend alternatives to client. Minimum/General Experience: Five years' experience in technical or telecommunications field, industry, and market being serviced.Related certifications and training documentation. Membership and participation in related affiliations and organizations is preferred. Minimum Education:Associate Degree(2 year), or equivalent experience in field. Mission Critical Partners,Inc. GS-35F-0410X Page 25 of 29 814-862-7911 Labor Category: Technology Specialist I Functional Responsibility: Duties include but are not limited to- • Assess current condition, document findings, make recommendations,vendor oversight services. • Develop punch-list,performance acceptance testing Minimum/General Experience: One to three years' experience in technical or telecommunications field, industry, and market being serviced. Related certifications and training documentation. Membership and participation in related affiliations and organizations is preferred. Minimum Education: Associate Degree(2 year), or equivalent experience in field. Or specific trade related training and certifications. Labor Category Title: Communications Specialist Functional Responsibility: Duties include but are not limited to- • Analyze and evaluate wired and wireless communications systems and related networks, applications and policies: • Project lead responsibilities for tasks and assignments Minimum/General Experience: Three to five years' experience in network communications/IT systems. Minimum Education: Specialized field experience in telecommunications and technology services with vendor and trade related training courses. Labor Category Title: Planner Functional Responsibility: Duties include but are not limited to- • 9-1-1 planning work including plan revisions,operations, consulting, SOPS and staff analyses; performance and system management for emergency services; recommendations for the development, review and revision of management and administrative policies and procedures. • Develop functional plans of systems and processes. Minimum/General Experience: Minimum of three to five years' experience in telecommunications and public safety field. Skilled in the operation of PSAPs,understanding of communications and dispatch systems. Minimum Education: Trade related certifications or equivalent experience in field. Mission Critical Partners,Inc. GS-35F-0410X Page 26 of 29 814-862-7911 Labor Categortle: Operations Specialist 11 Functional Responsibility: Duties include but are not limited to- • Provide technical, operational, or management consulting services for clients, to lead with assigned project tasking,to assist project managers, and to assist with developing expanded client relationships or new business relationships. • Provide assistance to the senior staff when asked to develop and enhance company service standards Minimum/General Experience: Minimum five years' experience in operational integration and deployment of technical or telecommunications solutions, industry,and market being serviced. Related certifications and training documentation. Membership and participation in related affiliations and organizations is preferred. Minimum Education: Associate Degree(2 year), trade related certifications or equivalent experience in field. Labor Category Title: Operations Specilist 1 Functional Responsibility: Duties include but are not limited to- Provide technical, operational or management consulting services for clients, to assist project managers with specific assigned project tasking, and to assist with developing expanded client relationships Minimum/General Experience: Minimum one to three years' experience in assessment of operational integration and deployment of technical or telecommunications solutions, industry, and market being serviced.Related certifications and training documentation.Membership and participation in related affiliations and organizations is preferred. Minimum Education: Systems or trade related certifications or equivalent experience in field. Labor Category Title: Technical Writer Functional Responsibility: Duties include but are not limited to- • Provide quality assurance on projects and reports. • Provide technical writing expertise. Minimum/General Experience: Five years of relevant experience writing technical documents, proposals, reports, and articles. Knowledge and understanding of current technological developments/trends in the public and life safety industry. Knowledge of principles and techniques used in publishing and describing technical information to functional audiences. Proficiency of the English language, including the meaning and spelling of words, rules of composition, and grammar. Minimum Education: Bachelor's Degree (4-yr)or equivalent experience in field. Mission Critical Partners,Inc. GS-35F-0410X Page 27 of 29 814-862-7911 Labor Category Title: Support Specialist II Functional Responsibility: Duties include but are not limited to- Provide technical support services for clients,assist project managers with specific assigned project tasks Minimum/General Experience:Minimum of one to three years' experience in technical or telecommunications field,industry,and market being serviced. Related certifications and training documentation. Minimum Education:Associate Degree(2 year),trade related certifications or equivalent experience in field. Service Contract Act(SCA)Matrix SCA Matrix SCA Eligible Contract Labor Caftlay SCA 'valent Code-Title WD Number Technical Writer 30462—Technical Writer II 15-2455 * The Service Contract Act(SCA) is applicable to this contract and it includes SCA applicable labor categories. The prices for the indicated(**)SCA labor categories are based on the U.S.Department of Labor Wage Determination Number(s) identified in the SCA matrix. The prices awarded are in line with the geographic scope of the contract(i.e. nationwide). Mission Critical Partners,Inc. GS-35F-0410X Page 28 of 29 814-862-7911 Mission Critical Partners, Inc. 2017 GSA Billing Rates MISSION CRITICAL PARTNERS Labor Category Rate Senior Program Manager $228.86 Forensics Analyst $211.70 Program Manager $206.02 Senior Project Manager $194.55 Senior Technology Specialist $188.81 Operations Specialist II $188.81 Technology Specialist II/III $177.35 Operations Specialist I $177.35 Project Manager $171.71 Lead Policy Consultant $165.83 Technology Specialist I $165.22 Tanner $147.47 Communications Specialist $138.34 Technical Writer** $110.00 Support Specialist II $87.37 Mission Critical Partners,Inc. GS-35F-0410X Page 29 of 29 814-862-7911 ADDENDUM TO TECHNOLOGY SERVICE AGREEMENT BETWEEN THE CITY OF FORT WORTH AND MISSION CRITICAL PARTNERS, LLC This Addendum to Technology Service Agreement ("Addendum") is entered into by and between the Mission Critical Partners, LLC ("Seller") and the City of Fort Worth ("City"), collectively the "parties" for the purpose of monitoring systems. The Contract documents shall include the following: 1. Technical Services Support Proposal; 2. GSA Schedule 70 Contract#GS-35F-0410X; and 3. This Addendum. Notwithstanding any language to the contrary in the attached Technical Services Support Proposal (the "Agreement"), the Parties hereby stipulate by evidence of execution of this Addendum below by a representative of each party duly authorized to bind the parties hereto, that the parties hereby agree that the provisions in this Addendum below shall be applicable to the Agreement as follows: 1. Term. The Agreement shall become effective upon the signing of the Agreement (the "Effective Date") and shall expire December 31, 2019 (1) year after the Effective Date (the Expiration Date"), unless terminated earlier in accordance with the provisions of the Agreement or otherwise extended by the parties. The Agreement may be renewed for 3 one-year renewals at City's option, each a"Renewal Term." City shall provide Seller with written notice of its intent to renew at least thirty(30) days prior to the end of each term. 2. Termination. a. Convenience.Either City or Seller may terminate the Agreement at any time and for any reason by providing the other party with 30 days written notice of termination. b. Breach. If either party commits a material breach of the Agreement,the non- breaching Party must give written notice to the breaching party that describes the breach in reasonable detail. The breaching party must cure the breach ten(10) calendar days after receipt of notice from the non-breaching party, or other time frame as agreed to by the parties. If the breaching party fails to cure the breach within the stated period of time, the non-breaching party may, in its sole discretion, and without prejudice to any other right under the Agreement, law, or equity, immediately terminate this Agreement by giving written notice to the breaching party. C. Fiscal Funding Out. In the event no funds or insufficient funds are appropriated by City in any fiscal period for any payments due hereunder, City will notify Addendum to Technical Services Support Proposal Page 1 of 5 Seller of such occurrence and the Agreement shall terminate on the last day of the fiscal period for which appropriations were received without penalty or expense to the City of any kind whatsoever, except as to the portions of the payments herein agreed upon for which funds have been appropriated. d. Duties and Obli)zations of the Parties. In the event that the Agreement is terminated prior to the Expiration Date, City shall pay Seller for services actually rendered up to the effective date of termination and Seller shall continue to provide City with services requested by City and in accordance with the Agreement up to the effective date of termination. Upon termination of the Agreement for any reason, Seller shall provide City with copies of all completed or partially completed documents prepared under the Agreement. In the event Seller has received access to City information or data as a requirement to perform services hereunder, Seller shall return all City provided data to City in a machine readable format or other format deemed acceptable to City. 3. Attorneys' Fees, Penalties, and Liquidated Damages. To the extent the attached Agreement requires City to pay attorneys' fees for any action contemplated or taken, or penalties or liquidated damages in any amount, City objects to these terms and any such terms are hereby deleted from the Agreement and shall have no force or effect. 4. Law and Venue.The Agreement and the rights and obligations of the parties hereto shall be governed by, and construed in accordance with the laws of the United States and state of Texas, exclusive of conflicts of laws provisions. Venue for any suit brought under the Agreement shall be in a court of competent jurisdiction in Tarrant County, Texas. To the extent the Agreement is required to be governed by any state law other than Texas or venue in Tarrant County, City objects to such terms and any such terms are hereby deleted from the Agreement and shall have no force or effect. 5. Insurance. The City is a governmental entity under the laws of the state of Texas and pursuant to Chapter 2259 of the Texas Government Code, entitled "Self-Insurance by Governmental Units," is self-insured and therefore is not required to purchase insurance. To the extent the Agreement requires City to purchase insurance, City objects to any such provision, the parties agree that any such requirement shall be null and void and is hereby deleted from the Agreement and shall have no force or effect. City will provide a letter of self-insured status as requested by Seller. 6. Sovereign Immunity. Nothing herein constitutes a waiver of City's sovereign immunity. To the extent the Agreement requires City to waive its rights or immunities as a government entity; such provisions are hereby deleted and shall have no force or effect. 7. Limitation of Liability and Indemnity. To the extent the Agreement, in any way, limits the liability of Seller or requires City to indemnify or hold Seller or any third party harmless from damages of any kind or character, City objects to these terms and any such terms are hereby deleted from the Agreement and shall have no force or effect. Addendum to Technical Services Support Proposal Page 2 of 5 8. No Debt. In compliance with Article 11 § 5 of the Texas Constitution, it is understood and agreed that all obligations of City hereunder are subject to the availability of funds. If such funds are not appropriated or become unavailable, City shall have the right to terminate the Agreement except for those portions of funds which have been appropriated prior to termination. 9. Confidential Information. City is a government entity under the laws of the State of Texas and all documents held or maintained by City are subject to disclosure under the Texas Public Information Act. To the extent the Agreement requires that City maintain records in violation of the Act,City hereby objects to such provisions and such provisions are hereby deleted from the Agreement and shall have no force or effect. In the event there is a request for information marked Confidential or Proprietary, City shall promptly notify Seller. It will be the responsibility of Seller to submit reasons objecting to disclosure. A determination on whether such reasons are sufficient will not be decided by City, but by the Office of the Attorney General of the State of Texas or by a court of competent jurisdiction. 10. Addendum Controlling. If any provisions of the attached Agreement, conflict with the terms herein, are prohibited by applicable law, conflict with any applicable rule, regulation or ordinance of City, the terms in this Addendum shall control. 11. Immigration NationalitAct. City actively supports the Immigration&Nationality Act(INA)which includes provisions addressing employment eligibility,employment verification, and nondiscrimination. Seller shall verify the identity and employment eligibility of all employees who perform work under the Agreement. Seller shall complete the Employment Eligibility Verification Form(1-9),maintain photocopies of all supporting employment eligibility and identity documentation for all employees, and upon request, provide City with copies of all 1-9 forms and supporting eligibility documentation for each employee who performs work under the Agreement. Seller shall establish appropriate procedures and controls so that no services will be performed by any employee who is not legally eligible to perform such services. Seller shall provide City with a certification letter that it has complied with the verification requirements required by the Agreement. Seller shall indemnify City from any penalties or liabilities due to violations of this provision. City shall have the right to immediately terminate the Agreement for violations of this provision by Seller. 12. No Boycott of Israel. Seller acknowledges that in accordance with Chapter 2270 of the Texas Government Code, City is prohibited from entering into a contract with a company for goods or services unless the contract contains a written verification from the company that it: (1) does not boycott Israel; and (2) will not boycott Israel during the term of the contract. The terms "boycott Israel" and "company" shall have the meanings ascribed to those terms in Section 808.001 of the Texas Government Code. By signing this Addendum, Seller certifies that Seller's signature provides written verification to City that Seller: (1) does not boycott Israel; and(2) will not boycott Israel during the term of the Agreement. 13. Right to Audit. Seller agrees that City shall, until the expiration of three (3) years after final payment under the Agreement, have access to and the right to examine any directly pertinent books, documents, papers and records of Seller involving transactions relating to the Agreement. Seller agrees that City shall have access during normal working hours to all necessary Addendum to Technical Services Support Proposal Page 3 of 5 Seller facilities and shall be provided adequate and appropriate workspace in order to conduct audits in compliance with the provisions of this section. City shall give Seller reasonable advance notice of intended audits. (signature page follows) Addendum to Technical Services Support Proposal Page 4 of 5 Executed this the day o '2019. CITY: City of Fort Worth Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract,including ensuring all By: performance and reporting requirements. Name: Jesus J.Chapa Title: Assistant City Manager Date: F—! ? By: �� '„t Name: Q Approval Rec ended: Title: P rY i 5ier— '1l Approved as to Form and Legality: By: /"� - ame:146el rald Title: Fort Vol Police Chief By: KepAk—_7 Name: Jo B.St ong Attest: Title: Assistant City ttorney t tract Authorization: �............ fi� I�ft By: ` �. Name: Mary Kawj (,a' Title: City Secretary SELLER: Mission Critical Partners, LLC By: Name: hn Title: VP Director of Administrative Services Date: Feb�y 13.2019 OFFICIAL RECORD Addendum to Technical Services Support Proposal a e o FT. WORTH,TX