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City Secretary Contract No. 36562
=® ®® Statement of Workfor ServiceElIte
Both of us agree to add the following Services as part of our ServiceElite contract.
System z Software Services
Alert provides the following for selected System z Products:
1. automatic electronic notification of High Impact and Pervasive Authorized Program Analysis Reports (HIPER APARs) and any Program Temporary
Fixes (PTFs) IBM discovers to be defective (PE PTFs);
2, information regarding the installation of new releases of eligible Products or installation of preventive service packages
3, access to Eligible Product cross-reference information;
4, the ability to order PTFs and request their electronic delivery;
5, with unique user IDs authorized for this Service; and
6, the ability to order some preventive service packages.
Resolve provides electronic Services to assist you in identifying and resolving problems with the operation of your Eligible Products installed on them. IBM
provides you:
1. tracking of Authorized Program Analysis Reports (APARs) and Program Temporary Fixes (PTFs);
2* the ability to electronically report code -related problems to the IBM support center and receive an electronic response;
3, access to Eligible Product cross-reference information;
44 access to information on the maintenance of Eligible Products and diagnostic information on non -IBM problems;
5, access to Eligible Program technical information databases, including a question and answer library;
6, the ability to order PTF' s electronically and request electronic delivery;
7, with unique user IDs authorized for this Service; and
8, information regarding the installation of new releases of Eligible Products or installation of PTFs.
Z125-7228-19 10-2014 (MK076) contract A3CZGQ (prepared 01/13/15 13:13 JULSIL1) /Print Control Number 02 Page 1 of 2
This 1) Statement of Work, 2) its applicable Transaction Documents (e.g. Attachments, Schedules, and Change Authorizations), and 3) the IBM Customer
Agreement (or an equivalent agreement in effect between us) comprise the complete agreement regarding the Services described in this Statement of
Work and its applicable Transaction Documents and replace any prior oral or written communications between you and IBM. Each party accepts the terms
of this Statement of Work by signing this Statement of Work by hand or, where recognized by law, electronically.
As used in this Statement of Work, you and your refer to the Enterprise identified below.
Agreed to:
CITY OF FORT WORTH ngpeed tnatn—
Name (type or print):
Date:
Authorized signature
Susan Alanis
Assistant City Unna9w
Enterprise Number: 03488000
Enterprise address:
DATA PROC DEPT
1000 THROCKMORTON AVE
FORT WORTH TX 76102-6312
Machines Corporation
Authorized signature
Name (typeor print): P 0 uw
Date: J 174011s
Reference Attachment number: MA9CXF8
Statement of Work number: A3CZG0
IBM address:
IBM CORPORATION
7100 HIGHLAND PARKWAY
SMYRNA, GA 30082
r
T, WORTH, TX
Z125-7228-19 10-2014 (MK076) contract A3CZGQ (prepared 01/13/15 13:13 JULSIL1) /Print Control Number 02 Page 2 of 2