HomeMy WebLinkAboutIR 9340INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 9340
To the Mayor and Members of the City Council December 14, 2010
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Page 1 of 3
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• SUBJECT: ENTERPRISE RESOURCE PLANNING (ERP) PROJECT -
,;,, PHASE I UPDATE
The purpose of this Informal Report is to provide an update on the current status of payroll
performance and corrections.
Pay Correction Checks Paid Citywide:
The chart below depicts the number of correction checks issued by Payroll for October 29th,
November 12th, November 24th, and December 10th pay dates (for the four departments with the
most correction checks issued).
Paycheck Correction Checks Paid Citywide (as of December 13, 2010 at 4:30pm)
-4-police - f-Water/WW -+- Fire -9 - Transportation Public Works
nn
80
70
60
50
40
30
20 18
13
10
o- - - - --
Oct
-- _ 9 \` 8
9 7
4
29th Nov 12th Nov 24th Dec 10th
Departments also made adjustments that are included in subsequent regular payrolls. These
adjustments are not reflected in the chart above.
ISSUED BY THE CITY MANAGER
FORT WORTH, TEXAS
INFORMAL REPORT TO CITY COUNCIL MEMBERS
No. 9340
To the Mayor and Members of the City Council December 14, 2010
Page 2 of 3
• SUBJECT: ENTERPRISE RESOURCE PLANNING (ERP) PROJECT -
PHASE I UPDATE
The table following provides data on the number of correction checks issued for the other
departments.
Other City Departments Not Shown Above
Police Paycheck Inquiries and Corrections:
As indicated in the briefing to City Council on December 7, 2010, of the 661 paycheck inquiries
submitted to the Central Payroll Processing Team (CPPT) within the Police Department 285
inquiries remain unresolved at that time.
Currently, the Police Department's CPPT and the ERP Support Team are researching and
determining the appropriate resolution of the inquiries. The resolutions of the inquiries can be
payment of a shortage, reduction of subsequent check due to overage, adjustments to leave
balance, and /or confirmation that policies enforced by the system are functioning properly and the
paycheck is correct.
To ensure that all paycheck inquires are resolved as quickly as possible, the implementation
services vendor will provide additional resources to be dedicated to this effort. The addition of
these resources will create additional capacity within the CPPT to address the inquiries and for
the planned process changes within the Police Department to be piloted and deployed to address
the volume of work in the longer term.
Through subsequent reports, staff will report on the progress of clearing the open paycheck
inquiries.
ISSUED BY THE CITY MANAGER
FORT WORTH, TEXAS
Oct 29th
Nov 12th
Nov 24th
Dec 10th
Parks and Community Services
9
6
2
1
Municipal Court
1
6
3
Code Compliance
5
1
3
3
Planning and Development
3
1
3
Public Events
3
2
Library
2
1
Information Technology
2
Housing and Economic Develop
1
1
Financial Management Services
2
Equipment Services
2
1
City Secretary
2
Community Relations
1
City Manager
1
4
Police Paycheck Inquiries and Corrections:
As indicated in the briefing to City Council on December 7, 2010, of the 661 paycheck inquiries
submitted to the Central Payroll Processing Team (CPPT) within the Police Department 285
inquiries remain unresolved at that time.
Currently, the Police Department's CPPT and the ERP Support Team are researching and
determining the appropriate resolution of the inquiries. The resolutions of the inquiries can be
payment of a shortage, reduction of subsequent check due to overage, adjustments to leave
balance, and /or confirmation that policies enforced by the system are functioning properly and the
paycheck is correct.
To ensure that all paycheck inquires are resolved as quickly as possible, the implementation
services vendor will provide additional resources to be dedicated to this effort. The addition of
these resources will create additional capacity within the CPPT to address the inquiries and for
the planned process changes within the Police Department to be piloted and deployed to address
the volume of work in the longer term.
Through subsequent reports, staff will report on the progress of clearing the open paycheck
inquiries.
ISSUED BY THE CITY MANAGER
FORT WORTH, TEXAS
INFORMAL REPORT TO CITY COUNCIL MEMBERS
No. 9340
To the Mayor and Members of the City Council December 14, 2010
Page 3 of 3
• SUBJECT: ENTERPRISE RESOURCE PLANNING (ERP) PROJECT -
;;;, PHASE I UPDATE
Initial Observations from the City's Independent Project Consultant:
As predicted through previous briefings, the City is now experiencing a necessary period of
stabilization of the system and the related departmental business processes following go -live.
There are a few observations from Salvaggio, Teal & Associates (STA) that are worth noting at
this time:
• Large majority of checks in all departments issued each pay period have been correct,
• Only minor system changes have been needed and are generally turned around quickly;
• No sustained system performance issues have been observed at this time (e.g., slow
response or processing times);
• The Police Department has the largest number of employees and experienced the greatest
business process change. In those circumstances, a longer period of stabilization should
be expected;
• While system usability for specific departments and interdepartmental handoffs may still be
improved, City users are gaining greater experience and improved understanding of
business processes with each pay period, and
• Overall performance of the system and City users is on par with other successful public
sector HR/Payroll implementations, and the City has not experienced the volumes or types
of errors associated with "troubled" implementations.
If you have any questions, please contact Pete Anderson, ITS Department Director at
817/392 -8781.
Dale A. Fissefe4, E.
City Manager
ISSUED BY THE CITY MANAGER
FORT WORTH, TEXAS