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Cross Au��.orized Pro.,,idter Agreement
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Authorized Provider Agreemen f T�r s�unc>
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This Authorized Provider Agreement ("Agreement") is made by and between The American National Red Cross
("Red Cross") and City of Fort Worth (the "AP") (each a "Party" and together the "Parties"), effective as of the
last date of signature ("Effective Date"), in order to permit the AP's associated Red Cross certified instructors in
good standing("Instructors")to license Red Cross training materials for the AP's use in the instruction of Red
Cross training courses specified in Appendix B ("Courses") within AP's organization and all other
Entities/Locations designated on Appendix C.
1. AP Responsibilities. In connection with offering the Courses, AP agrees that it will:
1.1. Require its Instructors to maintain Red Cross certifications appropriate for the Courses they will be
teaching.
1.2. Notify Red Cross within ten (10) business days of any additions, deletions, or changes to Instructors
permitted by AP to teach on its behalf during the term of the Agreement.
1.3. Obtain Red Cross confirmation of the certification and authorization status of new AP Instructors
before permitting such Instructors to teach a Course.
1.4. Be responsible for the oversight of AP's Instructors and require that they teach Courses using Red
Cross course materials ("Course Materials"), and offer Courses in accordance with the current Red
Cross Training Provider Resource Guide as attached in Appendix D, along with other online policies
and procedures (collectively,the "Online Policies"). Red Cross may revise, repeal, or add to the Online
Policies in whole or in part,from time to time, upon thirty(30) days written notice to AP.
1.5. Herein understand and acknowledge that the Red Cross is only permitted to solicit, deliver services
and provide program support within the jurisdiction of the United States and its territories ("U.S."),
and AP agrees to only teach Courses and otherwise perform under this Agreement in the U.S.
1.6. Permit Red Cross to perform random observations of AP's Courses.
1.7. Enter training records ("Course Records")with payment (credit card or invoice, if approved) and other
required information into the Learning Management System ("LMS") or any applicable successive Red _
Cross electronic records system within five (5) calendar days of Course completion, and comply with
all terms and conditions of such system during such use.
1.8. Timely pay the required fees in connection with the Agreement.
1.9. Recognize its responsibility for all liabilities arising out of AP's performance under this Agreement.AP
understands and acknowledges it is the responsibility of the AP to obtain adequate insurance to cover
its performance,and the performance of its employees and contractors, under this Agreement, as Red
Cross insurance does not extend to AP or its Instructors.
2. Red Cross Responsibilities.To facilitate AP's Course offerings, Red Cross agrees that it will:
2.1. Make Red Cross training content and Course Materials available to AP, by digital download at no fee,
through a limited and non-exclusive license to use the Course Materials solely in connection with the
Agreement, which such license may not be assigned or sub-licensed.
2.2. Approve properly submitted Course Records and provide digital certifications, if applicable, for Course
participants with a valid, unique email address.
2.3. Provide AP with access to Red Cross electronic resources allowing AP to enter Course Records and
print Course certificates. rFT.
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CAAL RECORD SECRETARY3. Term and Termination. WORTH,TX
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Final Page 1
American Preparedness and Health and Safety Services
Red Cross Authorized Provider Agreement
3.1. This Agreement will be effective as of the Effective Date listed above and ends on the day before the
thirty-sixth (36th) month anniversary thereof, unless earlier terminated as provided below.
3.2. Either party may terminate this Agreement, for any reason or no reason, with 5 days' advance notice
to the other.
3.3. The provisions of this Agreement, which by their very nature are incapable of being fully performed or
enforced prior to expiration or termination, shall survive any such expiration or termination of this
Agreement.
4. Fees and Invoicing.
4.1. AP will remit payment by credit card or will be invoiced, if approved.
4.2. Fees are set forth on Appendix B.
4.3. Customers who are approved will receive an invoice following the class. Payment in full is due thirty
(30) days from the date of the invoice. Payment of invoice is accepted by credit card or check only. Past
due amounts shall be subject to collections actions and may be referred to an external collections
agency which will result in the Customer's invoicing privileges being terminated. Credit card payment
will be required if invoicing privileges are suspended or terminated.
4.4. To make a payment by credit card, call 888-284-0607.To pay an invoice by check, include the
remittance advice showing the customer account name, number and invoice number and send to:
American Red Cross-Training Services
25688 Network Place
Chicago, IL 60673-1256
4.5. For questions or concerns about your invoice, please email billing@redcross.org or call the number
listed on the invoice.
4.6. Red Cross reserves the right to change its fees and related policies in its sole discretion upon thirty(30)
days advance notice of such changes. If the AP does not agree to such changes, it has the right to
terminate the Agreement as of the date of such change.
4.7. If the Red Cross determines that any course offered by the AP and/or its Instructors is not taught in
accordance with Red Cross Policies, the AP will be responsible for any costs associated with the re-
training of course participants. Red Cross, in its sole discretion, will determine the appropriate party to
conduct the re-training, which may include the AP or any Red Cross employee,volunteer, Licensed
Training Provider or AP.
S. Notices. Each Party's contact for legal notices under this Agreement is listed on Appendix A.
6. Confidentiality and Intellectual Property.
6.1. Except as required by applicable law or otherwise provided herein, each Party shall maintain the
confidentiality of all provisions of this Agreement or other confidential information, documents and
materials received for the purposes of this Agreement.
6.2. Red Cross is the owner of various trade names, trademarks, Course Materials and other copyrighted
and proprietary content ("Red Cross IP"). Subject to the terms and conditions of this Agreement, Red
Cross hereby grants AP a limited and non-exclusive license to use the Red Cross IP solely in connection
with the Agreement and such license may not be assigned or sub-licensed. Course Materials may be
downloaded, reused or purchased; however, AP agrees not to revise, edit or create derivative works of
any Course Materials or Red Cross proprietary content, in whole or in part, unless specifically approved
in writing by the Red Cross. AP acknowledges and agrees that (1)the Red Cross IP is a valuable asset of
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Final Page 2
American Preparedness and Health: and Safety Services
Red Cross AL.thorized Provider Agreement
Red Cross and substantial recognition and goodwill are associated with the Red Cross IP, (2)the license
granted hereunder does not constitute a transfer to AP of any ownership rights in the Red Cross Marks,
and (3) AP's use of the Red Cross IP shall inure solely to the benefit of Red Cross. Upon conclusion of
this Agreement, any and all licenses granted to use the Red Cross IP will terminate immediately.
7. Miscellaneous.
7.1. Amendments.This Agreement may only be amended or modified by the Parties in writing.
7.2. Severability. In the event any provision of this Agreement is held invalid, illegal or unenforceable (any
such provision, an "Invalid Provision") in any jurisdiction,the Red Cross and the AP shall promptly
negotiate in good faith a lawful, valid and enforceable provision that is as similar in terms to such
Invalid Provision as may be possible while giving effect to the future benefits and burdens accruing to
the Parties hereunder. But, in no way shall the Invalid Provision affect the validity or enforceability of
any other portion or provision of this Agreement, regardless of the ability of the Parties to negotiate a
new provision.
7.3. Independent Contractors. Each Party shall be furnishing its services hereunder as an independent
contractor, and nothing herein shall create any association, partnership or joint venture between the
Parties or an employer-employee relationship. No agent, employee or servant of any Party shall be, or
shall be deemed to be, the employee, agent or servant of the other Party, and each Party shall be solely
and entirely responsible for its acts and the acts of its agents, employees and servants.
7.4. Assignment.This Agreement shall not be assigned in whole or in part without the prior written consent
of the other Party.
7.5. Dispute Resolution.The Parties will endeavor to settle any dispute arising out of or relating to this
Agreement. The Parties will consult and negotiate with each other in good faith and, recognizing their
mutual interests, attempt to reach a just and equitable solution satisfactory to both Parties. If
negotiation is unsuccessful, the Parties may resolve the dispute by mediation. If mediation is
unsuccessful or not utilized, then the Parties will resolve the dispute by panel arbitration administered
by the American Arbitration Association in accordance with its Commercial Arbitration Rules, provided,
however, a dispute relating to the title, use,validity, or other similar claims related to intellectual
property, including copyright, trademark, patent or trade secrets, shall not be subject to the provisions
in this Section related to arbitration. The place of arbitration will be Washington, D.C. The Parties will
equally split costs and expenses of arbitration, including arbitrators'fees but not attorneys' fees. The
award of the arbitrators shall be accompanied by a written opinion setting forth the rationale for the
decision. The panel may not award punitive or exemplary damages.The decision will be final and
binding. Judgment upon the panel's award may be entered by any court of competent jurisdiction.
7.6. Governing Law.The Agreement is governed by the laws of the District of Columbia, without giving
effect to its choice or conflict of law rules.
8. Entire Agreement and Modifications.This Agreement, including all appendixes and the addendum
attached hereto, constitutes the entire agreement between the Parties relating to the subject matter of this
Agreement and supersedes all prior agreements and undertakings, both written and oral, between the
Parties.Amendments, addenda and waivers to this Agreement will be effective only if made, in each case,
by a non-preprinted document clearly understood by both Parties to be an amendment, addendum or
waiver, as the case may be.Any additional or different terms or conditions contained in any purchase order,
confirmation, receipt, invoice, payment portal user agreement, or similar documents will not be binding on
either Party, whether or not such terms and conditions would materially alter this Agreement (and even if
the receiving Party has signed or otherwise acknowledged such purchase order, confirmation, receipt,
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Final Page 3
American Preparedness and Health and Safety Services
Red Cross Authorized Provider Agreement
invoice or similar document),and each Party hereby rejects all such additional or different terms and
conditions.
The Parties, acting through their duly authorized officers, have executed this Agreement,which shall come into
force as of the Effective Date. Execution of this Agreement confirms AP's receipt of the Training Provider Re-
source Guide, which may be updated from time to time.
RED CROSS:
The American National Red Cross
By: —);d 4. VI_-
Name:Todd St Clair
Title: Regional Sales Manager
Date: —7/3/ /f 1
AUTHORIZED PROVIDER:
The City of Fort Worth CONTRACT COMPLIANCE MANAGER:
By signing I acknowledge that I am the person
responsible for the monitoring and administra-
tion of this contract, including ensuring all per-
Name: Susan As Se5 5 S Gh0.(b►-
formance and reporting requirements.
Title: Assistant City Manager
Date: /z4/42
APPROVAL REC M NDED: BY
: J e
itl icer
By. APPROVED AS TO FORM AND LEGALITY:
m Brian Dic son
e: Director o Human Resources
ATTEST: - BY:
®� F dR T Name: Thomas R. Hansen
Title: Assistant City Attorney
F �1TRACT AUTHORIZATION:
N me: a ay r �M C: N/A
Title: City ecretary 1
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Final Page 4
1+ American Preparedness and Health and Safety Services
Red Cross Authorized Provider Agreement
Authorized Provider Agreement
Appendix A— Contact Information
Customer: City of Fort Worth
Customer Address:200 Texas Street Customer Fax: _
Fort Worth,TX 76102
Organization ID:438120312904
Customer Contact: Candace Williams
Customer Contact Email: candace.williams@fortworthtexas.gov
Customer Contact Phone: (817)392-7419 Extension:
Billing Contact Name: Candace Williams
Billing Contact Phone:(817)392-7419 Extension:
Billing Contact Email: candace.williams@fortworthtexas.gov
Customer Billing and Notice Address:
200 Texas Street
Fort Worth,TX 76102US
Please Provide Copies of Notice to:
City of Fort Worth
City Attorneys Office
200 Texas Street
Fort Worth,TX 76102
US
Name: Deb Adams
Phone: (214)930-7665 Ext.: Email: deb.adams@redcross.org
Legal Notice to be delivered to your Red Cross Strategic Account Executive with a copy to The American National
Red Cross,Office of the General Counsel at 431 18T"Street NW,Washington, DC 20006.
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix A Page 5
American Preparedrmss and Health and Safely Services
Red Cross Authorized Provider Agreement
Authorized Provider Agreement
Appendix B-Courses, Equipment, Materials, and Fees
AMSSSFA206 Adult end Chid CPR/AED $16.00
AMSSSFAMC Adult end Chid CPRIAED Chdenge $16.00
AMSSSFA206R AdA end Chid CPR/AED Review $16.00
AP-MSSFAAI2 Add and Chid Brat Aid1CPRlAED $16.00
AP-MSSFAk12C Add end Chid Rrst Aid/CPRJAED Chelage $16.00
AP-MSSFAr412R Ad*end Chid Rrst A&CMAED Podew $16.00
AP44SSSFA613 Ad*and Ped dm CPRJAED $16.00
AP-MS SFA303 Ad*end Pediatric CPRJAED $16.00
AMSSSFA303C Add end Peddm CPRJAED Chellerge $16.00
AP4iSSSFA303R Ad*end Pediatric CPRJAED Rmlew $16.00
AP4iSSSFA616 A"end Pediatric Fret AldlCPRi4ED $16.00
AP4iSSSFA611 Adult CPRNAED $16.00
AMSSSFA107 Add CPRIAED $16.00
AP-MSSFA107C Add CPP/AED Chel&W $16.00
AP41SSSFA107R Add CPRAED Review $16.00
04iSS SFA401 Add Rrat AidlCPR =16.00
AMSS SFAA01 C Ad*Brat AidlCPR Challerge $16.00
AP-MSSFA401 R Ad*Brat AidlCPR Revibw $16.00
AP4fSSSFA404 Ad*RMAid/CPRIAED $16.00
AP-MSSFA614 Ad*RratAid(CPRJAED =16.00
AP4iSSSFA404C AdA Rrst Aid/CPRlAED Chd&W $16.00
AMSSSFA404R AdA Rrst Aid(CPRIAED Review $16.00
AP4iSS SFA610 First Aid $16.00
AP-MSSFA1ot Fk*Aid $16.00
AP-MS SFA101 C Ftrat Aid Chderge $16.00
AMSS SFA101 R Ftrat Aid Review $16.00
AMSSSFABDI FrstAid/CPRAEDkaftWor $16.00
AP4iSSAQl4402 U%guerdng $16.00
AP4iSSAQU407 Lfeguerdng and Bloocborne PathoWn lhftrg $16.00
AP-MSAQt)407R Lreguardrg and Bloodwrne Pathoyx►a TmWrg Review $16.00
AMSSAQu402R Lreguwdrg Review $1B.00
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth-Appendix B Page 6
American Preparedmss and Health and Safety Services
Red Cross AtAhorized Provider Agreement
Additional Courses can be added as needed.Please contactyour AccountExecutrve as listed on Appendix A of the Ageemert
Equipment and Materials
Training equpment materials and other supplies maybe ptuchased tta ough your Accourd E xecuhve Fit
www.R a dCr o ss5tor e.or e
Method of Payment
Preferred Paymert Type Invoice
Red Cross POf Cdyof rAWorth0317
Red Cross Authorized Provider Agreement—Appendix B;Modified 06.13.2019mm Page 2
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix B Page 7
American
Red Cross Training Services
Appendix C—Entities/Locations Covered by Agreement
Please provide information regarding any additional entities/locations covered by this Agreement, if applicable.
®All Domestic Locations(additional legal entity names must be listed)
❑ Entities/locations listed below
- MN
Example:
Name:ABC Mid Atlantic Regional Distribution ABC1231542
Address:2025 EST NW Center
Washington, OC 20006
Contact:Sally Safety
Email:sally.safetyLa-)abc.com
Phone:800-555-1212
Name: City of Fort Worth Relationship:City of Organization ID:
Riverside Community Center (Primaryl Ft Worth Park and
Address: 3900 East Belknap St Rec Department
Fort Worth,TX 76111 Facility
Contact: Candace Williams,
Safety Manager
Email:
Candace.Wililiams@fortworthtexas.gov
Phone: 817-392-7419
Name: City of Fort Worth Water Dept Relationship: Organization ID:
Eagle Mountain Plan (Secondary site) Relationship:City of
Address: 6801 Bowman Roberts Rd Fort Worth Water
Fort Worth,TX 76179 Department Facility
Contact: Candace Williams,
Safety Manager
Email:
Candace.Wililiar-ns@fortworthtexas.gov
Phone:817-392-7419
Name: Relationship: Organization ID:
Address:
Contact.,
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix C Page 8
„ American
Red Cross Training Services
Email:
Phone:
Name: Relationship: Organization ID:
Address:
Contact:
Email:
Phone:
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix C Page 9
APPENDIX D
American Red Cross
Training Provider
Resource Guide
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix D Page 10
Table of Contents
WELCOME.............................................................................................................................................................2
Purposeof the Resource Guide.......................................................................................................................................2
ABOUTTHE RED CROSS............„.............................................................................................................................3
Global Red Cross and Red Crescent Network..................................................................................................................3
AmericanRed Cross.........................................................................................................................................................4
RESOURCES FOR RED CROSS TRAINING PROVIDERS................................................................................................5
Instructor's Corner..........................................................................................................................................................5
RedCross Store................................................................................................................................................................5
TrainingSupport Center........................................................................_.........................................................................5
RED CROSS TRAINING PROGRAMS..........................................................................................................................6
INSTRUCTORS AND INSTRUCTOR TRAINERS..........................................................................................................it
InstructorCertfflation................................................................................................................_................................11
InstructorAgreement and Instructor Code of Conduct.................................................................................................12
InstructorGet Started Guide......................................................................................................_.................................12
InstructorTrainers.........................................................................................................................................................13
Maintaining Instructor and Instructor Trainer Certiflatlon.......................................................................................14
LeamingCenter..................................................................._.........................................................................................15
QualityAssurance.....»...................................................................................................................................................15
Support for Instructors and Instructor Trainers............................................................................................................15
CONDUCTING RED CROSS TRAINING PROGRAMS..................................................................................................17
MaintainingTraining Standards...........................».....................................................................................................17
AP/LTP Course and Price Listing............................................................._..................................................................17
TrainingEquipment and Supplies..................................................................................................................................17
TrainingMaterials.......................................................................................................................................................18
DeliveringBlended Learning Courses..................................................._.......................................................................18
ReportingCourse Activity..............................................................................................................................................19
ObtainingCourse Completion Certificates....................................................................................................................19
PaymentOptlons.....................................................................................................................................................19
AWARDAND ALLIANCES......................................................................................................................................21
LifesavingAwards.................................._.........................................................................._........................._..............21
OSHAAiliance....................................................................................................»....................................._...........—....21
American Red Cross Scientific Advisory Council............................................................................................................21
PERMISSIONS......................................................................................................................................................22
PromotingRed Cross Courses................................................................................................»...................................22
CopyrightPermission Requests.....................................................................................................................................22
Training Outside the Jurisdiction of the American Red Cross.......................................................................................23
ADDITIONAL PRODUCTS AND SERVICES...........................„...................................................................................24
Automated External Defibrillators(AEDs)..............................................................................................................24
Aquatic Examiner Service.............
...........
........
.....
...................................................................................................24
Emergencyand First Aid Kits.........................................................................................................................................24
RedCross Mobile Apps..................................................................................................................................................24
American Red Cross I Training Provider Resource Guide May 2019
1
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix D Page 11
•
Thank you for choosing to be a training provider for the American Red Cross.As a Red Cross training
provider,your organization has joined a long tradition of providing life-saving education and training
throughout the United States dating back to 1909.
Purpose of the Resource Guide
ThisAmeiicon Red Cross Training Provider Resource Guide provides your organization with the basic
information it needs to serve as an American Red Cross Authorized Provider(AP)or Licensed Training
Provider(LTP). For information about your responsibilities as an AP or LTP and the responsibilities of the
Red Cross to you, refer to your Authorized ProviderAgreemenr or Licensed Training Provider Agreement.
Types of Red Cross Training Providers
Both Authorized Providers and Licensed Training Providers are companies or individuals licensed to use
Red Cross training materials in the instruction of Red Cross training courses based on their contractual
aereement with the Red Cross:
■ An Authorized Provider is a company,organization or individual that signs an Authorized Provider
Agreement licensing the AP to teach Red Cross courses to individuals within the AP's company or
organization.
■ A Licensed Training Provider is a company or self-employed individual that is an independent
business offering Red Cross training to outside companies,organizations or individuals as permitted
through their Licensed Training Provider Agreement.
The American Red Cross Training Piovider Resource Guide provides information about the resources
available to you and your instructors in preparing for and delivering Red Cross training programs.
American Red Cross I Tr3imng Provider Resource,vide May 2019
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Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix D Page 12
ABOUT THE RED CROSS
Proceeds from Red Cross training support the life-saving mission of the Red Cross-including disaster relief
blood collection and Services to the Armed Forces.
Global Red Cross and Red Crescent Network
The Global Red Cross and Red Crescent Network is the largest humanitarian network in the world,with a
presence in almost every country. The global network is unified and guided by seven Fundamental
Principles.
Humanity
The Global Red Cross and Red Crescent Network, born of a desire to bring assistance without
discrimination to the wounded on the battlefield.endeavors,in its international and national capacity,to
prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health
and to ensure respect for the human being. It promotes mutual understanding, friendship,cooperation
and lasting peace amongst all peoples.
Impartiality
It makes no discrimination as to nationality,race,religious beliefs,class or political opinions. It endeavors
to relieve the suffering of individuals, being guided solely by their needs,and to give priority to the most
urgent cases of distress.
Neutrality
In order to continue to enjoy the confidence of all,the Network may not take sides in hostilities or engage
at any time in controversies of a political,racial,religious or ideological nature.
Independence
The Network is independent. The National Societies,while auxiliaries in the humanitarian services of their
governments and subject to the laws of their respective countries, must always maintain their autonomy
so that they may be able at all times to act in accordance with the principles of the Movement.
Voluntary Service
It is a voluntary relief movement not prompted in any manner by desire for gain.
Unity
There can be only one Red Cross or Red Crescent Society in any one country. It must be open to all. It
must carry on its humanitarian work throughout its territory.
Universality
The Global Red Cross and Red Crescent Network,in which all Societies have equal status and share equal
responsibilities and duties in helping each other,is worldwide.
American Red Cross 1 Training provider Resource Guide May 2019
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix D Page 13
American Red Cross
Mission
The American Red l ross prevents and alleviates human suffering in the face of emergencies by mobilizing
the power of volunteers and the generosity of donors.
Vision Statement
The American Red Cross, through its network of volunteers,donors and partners,is always there in times
of need. We aspire to turn compassion into action so that:
■ All people affected by disaster across the country and around the world receive care,shelter and
hope;
■ Our communities are ready and prepared for disasters;
■ Everyone in our country has access to safe,lifesaving blood and blood products.
■ All members of our armed services and their families find support and comfort whenever needed,
and
■ In an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to
save lives.
History
Clara Barton and a circle of her acquaintances founded the Arnencan Red Cross in Washington, D.C.on
May 21, 1881 Barton first heard of the Swiss-inspired global Red Cross network while visiting Europe
following the Civil War. Returning home,she campaigned for an American Red Cross and for ratification
of the Geneva Convention protecting the war-injured,which the United States ratified in 1882.
The American Red Cross Today
Today,the supporters,volunteers and employees of the American Red Cross provide compassionate care
in five critical areas:
■ People affected by disasters in America
■ Support for members of the military and their families
■ Blood collection, processing and distribution
■ Health and safety education and training
■ International relief and development
For additional information,visit redcross.org.
Amencan Red Cross l Training Prrj%.ider Resource 3uide May 2C19
4
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix D Page 14
RESOURCES • ' RED CROSSi "PROVIDERS
Instructor's Corner
Instructor's Corner is a password-protected website providing access to a variety of resources for certified
American Red Cross instructors and instructor trainers(ITs). Features include-
IN Instructor tools and teaching aids—Find downloadable resources such as instructor's manuals,
participant materials for many programs,instructor trainer guides,course presentations and video
segments, program fact sheets,and the annual course and price list.
■ How-To videos—Reference these videos about a variety of topics such as reporting teaching
activity,checking certifications and teaching history,and setting up and reporting blended learning
courses,troubleshooting and more.
■ Discussion forum—The Forum allows instructors and instructor trainers the opportunity to
interact,ask questions and discuss a variety of topics with instructors across the country.
■ Click-to-chat functionality and online customer service support case submission—Instructors and
instructor trainers can chat with a Training Support Center(TSC)representative and submit/track
support cases online.
■ Certification Details--Instructor and instructor trainer certifications and expiration dates listed on
a personalized secure home page.
■ Search—Similar to using a search engine,search capabilities make finding documents easy.
Instructors and instructor trainers must have an American Red Cross Learning Center account and be
certified as an instructor or instructor trainer to access Instructor's Corner. Instructors and instructor
trainers will create a learning center account through their certification course(see the Instructors and
Instructor Trainers section below for more detail on instructor and IT certification courses). Instructor's
Corner may be accessed at www.instructorscorner.org.
Red Cross Store
The Red Cross Store is an online store providing 24 hours a day,7 days a week ability to order a variety of
training supplies and products,including:
■ Training program materials such as instructor and participant manuals, textbooks and DVDs
■ Training supplies including CPR manikins, AED training devices, breathing barriers and pocket masks
■ First aid and emergency preparedness kits
■ Red Cross apparel and accessories
For more information,visit the Red Cross Store at www.redcrossstore.org.
Training Support Center
The Training Support Center(TSC)is available to assist training providers with program inquiries,course
record entry, billing inquiries and other support functions for administrators, instructors and instructor
trainers.TSC representatives are available through the"Click to Chat"or"Create a Support Case'
functionality on the Instructor's Corner"Contact Us"page,by e-mail at support @redcrosstrainine.org,or
by phone at 1-800-RED-CROSS.
The hours of operation for the TSC are:
Monday—Friday from 7:30 a.m. to 11:00 p.m. ET
Saturday from 7.30 a.m. to 8:00 p.m. FT
American.Red Cross I Training P�ovwder Resource Guide i'vtav2019
Authorized Provider Agreement between
the American National Red Cross and the City of Fort Worth—Appendix D Page 15
CROSSRED i
The Red Cross offers a broad range of training programs for both the lay public and professional responders
in the areas of first aid,CPR/AED swimming and water safety,and caregiving.
Information including an Instructor Bulletin detailing key information on instructor certification
requirements and course options for program can be found on each program page of Instructor s Corner
(www.instructorscorner.org)in the"Materials"section.
Your Authorized Provider Agieernerrt or icensed Training Provider Agreement details the training program
or programs that your organization is licensed to teach. To add training programs to your Authorized
Provider Agreement or Licensed Training Provider Agreement,contact your sales representative.
First Aid and CPR training programs for organizations,schools and the community:
First Aid/CPR/AED
The purpose of the courses in the First Aid/CPR/AED program is to help participants recognize and
respond appropriately to cardiac, breathing and first aid emergencies to know how to care for a suddenly
injured or ill person until more advanced medical personnel arrive and take over.
The First Aid/CPR/AED program is available in two delivery formats:classroom (instructor-led)and
blended learning,featuring online simulation learning followed by an in-person skills session.
The program offers the flexibility of selecting First Aid. CPR and AED courses for adults,children and
infants depending upon your training needs. With a variety of course options and delivery formats,
courses in the First Aid/CPR/AED training program range from 3 hours to 6 hours in duration.
English and Spanish versions of the program are available.
The First Aid/CPR/AED training program includes supplemental,add-on training modules for more
advanced training and certification in key topics including OSHA-mandated Bloodborne Pathogens
Training,Anaphylaxis and Epinephrine Auto-Injector,Asthma Inhaler Training,and Administering
Emergency Oxygen,
Responding to Emergencies: Comprehensive First Aid/CPR/AED
Responding to Emergencies(RTE)is a 30-hour,lay-level first aid and CPR/AED program designed primarily
for high schools and colleges that require a curriculum that can be taught over the course of a semester
and adapted to a variety of course outlines.The program is available in a classroom (instructordedl only
format and features an integrated teaching approach that includes classroom lecture,videos,simulated
emergency situations,discussion and hands-on skills practice.
Content for the RTE program includes:
■ Recognizing and responding appropriately to cardiac, breathing and first aid emergencies
• First aid,CPR and AED skills to give immediate care to a suddenly injured or ill person
■ Proper care and special considerations for emergencies involving adults,children and infants
■ Injury management,medical emergencies and healthy lifestyle tips
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Wilderness and Remote First Aid
The Wilderness and Remote First Aid program is designed to teach individuals how to use first aid skills to
help in emergency situations where help is delayed.The program is based on the 2010 Boy Scouts of
America (BSA)Wilderness First Aid Curriculum and Doctrine Guidelines.
The Wilderness and Remote First Aid program is appropriate for audiences from youth serving
organizations as well as adults who participate in outdoor recreational activities or who work in remote
settings where emergency medical services(EMS)response is more than 1 hour away.
The Wilderness and Remote First Aid program emphasizes experiential learning and major portions of the
course are meant to be taught in outdoor settings,
First Aid and CPR training programs for healthcare providers and professional rescuers:
Basic Life Support
The purpose of the Basic Life Support(BLS) program is to ensure that healthcare providers have the
knowledge and skills necessary to respond to breathing and cardiac emergencies. The course emphasizes
active, hands-on learning and uses scenario activities to help participants learn how to provide CPR,use
an AEU and relieve an obstructed airway for adult,child and infant patients.
The Basic Life Support program is available in two delivery formats:classroom(instructor-led)and
blended learning,featuring adaptive learning functionality,followed by an in-person skills session.
Advanced Life Support
The American Red Cross Advanced Life Support(ALS)course provides participants with the knowledge
and skills they need to assess,recognize and care for patients who are experiencing a cardiovascular,
cerebrovascular or respiratory emergency. The course emphasizes providing high-quality patient care by
integrating psychomotor skills,rhythm interpretation,electrical interventions and pharmacologic
knowledge with critical thinking and problem solving to achieve the best possible patient outcomes.
The Advanced Life Support program is available in two delivery formats. blended learning(released
March 2019),featuring adaptive learning functionality, followed by an in-person skills session and
classroom(instructor-led, releasing on May 29,2019).
Pediatric Advanced Life Support
The American Red Cross Pediatric Advanced Life Support(PALS)course provides participants with the
knowledge and skills they need to assess,recognize and care for pediatric patients who are experiencing
a respiratory emergency,shock or a cardiac emergency.The course emphasizes providing high-quality
patient care by integrating psychomotor skills,rhythm interpretation,electrical interventions and
pharmacologic knowledge with critical thinking and problem solving to achieve the best possible patient
outcomes.
The Pediatric Advanced Life Support program is available in two delivery formats: blended learning
(released March 2019),featuring adaptive learning functionality followed by an in-person skills session
and classroom (instructor-led,releasing on July 9,2019).
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CPR/AED for Professional Rescuers
The CPR/AED for Professional Rescuers(CPRO)program trams individuals with a duty to act including
lifeguards, EMS personnel, police,security personnel,firefighters and athletic trainers — to respond to
breathing and cardiac emergencies in adults,children and infants until more advanced medical personnel
take over.
This course is also intended for individuals serving in roles that would be called upon to provide support
in emergency situations,such as aquatic facility,gym/fitness club or community/recreation center staff.
Emergency Medical Response
The purpose of the American Red Cross Emergency Medical Response program is to train participants in
the knowledge and skills of an emergency medical responder(EMR)to help sustain life,reduce pain and
minimize the consequences of injury or sudden illness until more advanced medical personnel take over.
Ideal for corporate emergency response teams, law enforcement,security officers,or students wishing to
begin a career in public safety or healthcare upon graduation,this 56-hour classroom(instructor-led)
course is designed to meet or exceed National Emergency Medical Services Education Standards
Emergency Medical Responder Instructional Guidelines.
Title 22—California First Aid for Public Safety Personnel
In accordance with the requirements of Title 22 of the California Code of Regulations,the purpose of the
First Aid for Public Safety Personnel (FAPSP)course is to train lifeguards fire fighters,and peace officers
in the knowledge and skills necessary to help sustain life,reduce pain,and minimize the consequences of
injury or illness until more advanced medical help arrive.
Aquatics,Swimming and Water Safety programs
Lifeguarding
The purpose of the Lifeguarding program is to train lifeguards to act with speed and confidence in
emergency situations both in and out of the water.Topics include water rescue skills,surveillance and
recognition,first aid, breathing and cardiac emergencies,CPR,AED and more.
Courses within the Lifeguarding Program include Lifeguarding(for facilities with pool depths greater than
7 feet),Shallow Water Lifeguarding(for facilities with pool depths less than or equal to 5 feet)and
Aquatic Attraction Lifeguarding(for facilities with aquatic attractions and pool depths less than or equal
to 3 feet). Lifeguarding courses are available in both the traditional,instructor led delivery as well as
blended learning delivery, which combines eLearning with in-person skill practice.
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Swimming and Water Safety
The Swimming and Water Safety Program teaches people of different ages and abilities how to be safe in,
on or around the water and how to swim. In a logical progression the program covers the knowledge and
skills needed for aquatic skill development.As participants develop these skills,they become safer and
better swirmers
The Swimming and Water Safety program contains the following basic level courses and presentations:
■ Parent and Child Aquatics(2 levels)
■ Preschool aquatics(3 levels)
■ Learn-to Swim (b levels)
■ Adult Swim (3 levelsl
■ Private Swim Lessons
■ Water Safety Today
■ Personal Water Safety
■ Basic Water Rescue
■ Small Craft Safety
IN Home Pool Essentials: Maintenance and Safety(online only course)
■ Water Safety Presentations:
General Water Safety
Horne Pool Safety
Parent Orientation to Swim Lessons
Sun Safety
Rip Current Safety
The Swimming and Water Safety program offers two paths for instructor certification:
■ Water Safety Instructor
■ Basic Swim Instructor
Safety Training for Swim Coaches
The American Red Cross Safety Training For Swim Coaches program,which uses a blended learning
delivery method that combines online knowledge acquisition and an in-water skills session. This program
was developed in partnership with USA Swimming to teach those involved in competitive swimming,
including coaches,officials,athletic trainers and aquatic exercise trainers,how to help:
■ Maintain a comfortable and safe environment for swimmers.
■ Prevent accidents and emergencies.
■ Respond to swimmers with illnesses or injuries in water or on land.
The 6-hour full course combines web based delivery of content,an online exam and a facility-based,in
water skills session. Other course options include an online-content only option(for coaches who have
current American Red Cross Lifeguardin,g/First Aid/CPR/AED or Shallow Water Life,guarding First
Aid/CPR/AED certification)
Longfellow's WHALE Tales
The American Red Cross created Longfellow s WHALE Tales to help teachers and youth leaders teach
children about safe behavior in,on and around the water.WHALE is an acronym for Water Habits Are
Learned Early.The materials in the Longfellow's WHALE Tales K-6 Educational Packet are designed to give
children an awareness of being safe around the water and to promote healthful aquatic recreation.
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The American Red Cross Longfellow's WHALE Tales lessons teach children about water safety indifferent
environments,such as pools,waterparks,oceans,lakes and rivers. It teaches them about water hazards
around the home and neighborhood and covers sun safety,boating safety and much more. The program
features fun,animated videos;colorful posters;stickers;activity worksheets;illustrated,color fact sheets;
and three types of completion certificates. These leader-led program materials are available on
Instructor's Corner(for instructors)and on redcross.org/whale-tales for individuals without access to
Instructor s Corner
Training programs for youth interested in becoming babysitters within their neighborhoods:
Babysitter's Training
The purpose of the Babysitter's Training program is to provide youth who are planning to babysit with the
knowledge and skills necessa ry to safely and responsibly give care for children and infants.This course—
designed for youth ages 11 to 15—helps participants to develop leadership skills;learn how to develop a
babysitting business,keep themselves and others safe and help children behave;and learn about bask
child care and basic first aid.
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INSTRUCTORSAND • ' TRAINERS
Instructor Certification
Certification occurs when an instructor candidate successfully completes the instructor course or the
instructor bridge course(if qualified)and is issued an instructor certification indicating that all requirements
have been met on that date
Before an instructor can teach,s/he must be affiliated with an Authorized Provider or Licensed Training
Provider and must sign the instrucrnrAgreement and Instructor Code of Cood✓ct.
Once certified,an instructor may provide training based upon the affiliation with the training provider and
the training provider's agreement with the Red Cross:
■ As an employee or volunteer for an Authorized Provider,an instructor may provide training to the
AP's employees as indicated in the Authorized Provider Agreement.
■ As an employee or volunteer for a Licensed Training Provider,an instructor may provide training to
the LTP's customers as indicated in the Licensed Training Provider Agreement.
Instructor Courses
Instructor courses train individuals to be able to teach the course or courses within a specific program.
Most Red Cross instructor courses are a blended learning format featuring an online introduction to the
instructor course and an in person portion.The online portion typically includes a review of the Red Cross
mission and services,an overview of the training program and materials,and an introduction to the tools
and resources available to instructors.Successful completion of the online introduction is required prior
to attending the first session of the in-person portion of the instructor course
The in-person portion is led by a certified Red Cross Instructor Trainer (IT)in the specific program area
and includes a precourse skills assessment,a review of the training program and materials,and features
multiple practice teaching assignments allowing instructor candidates the opportunity to practice
teaching sections of the course for which they will be receiving an instructor certification
Upon successful completion of the instructor course,individuals will be granted a Red Cross Instructor
certification permitting them to teach the course or courses within the training program area for a
specific period of time,which is usually two years.
The specific prerequisites and details for instructor courses vary by training program. For information on
instructor courses,visit the Instructor Candidates page for the training program of interest at
https://www.instructorscorner.org/s/welcome(no login required).
To register for an instructor course in your area, interested instructor candidates can search for a class on
the Red Cross websrte https://www.redcross.ors/take-a-class or call 1-800-RED-CROSS.
For organizations wishing to train multiple instructor candidates, the Red Cross offers"Full Service"
instructor courses in which a Red Cross Instructor Trainer delivers the instructor course on site. For
information on scheduling an instructor course at your location,contact your sales representative.
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Instructor Bridging
Instructor bridging is an expedited instructor certification option that recognizes an individual's instructor
certification and experience -either with the Red Cross or other national training organizations-in order
to provide a Red Cross Instructor certification without the need to attend a full instructor course Most
instructor bridge courses are online only courses that are made available to eligible instructor candidates
at no cost.
Individuals who qualify for and complete the instructor bridge course and process will be granted the
same Red Cross instructor certification as an individual who completed the corresponding instructor
course for the program,
Specific requirements for instructor bridges vary by training program and details can be found on the
Instructor Candidate pages at https://www.instructorscorner.org/s/welcome(no login required).
Information for Instructor Candidates
The Instructor Candidate pages contain an extensive collection of resources and information for
individuals interested in becoming a Red Cross certified instructor for varipus training programs. The
Instructor Candidate pages are available at h"ps://www.instructorscorner.org/s/welcome(no login
required).
The program-specific pages available from this site contain
• Instructor certification options and requirements
■ Information candidates need to prepare to attend an instructor course
■ Prerequisites and process information to complete an instructor bridge
■ Program-specific Instructor Bulletins which include an overview of the key program details such
as course-delivery options and lengths
■ Course materials,equipment and supplies needed to conduct
Additionally,instructor candidate pages contain all digital program materials available to instructors for
individuals who want to preview course materials without the obligation of purchasing print materials or
to help instructor candidates prepare for their instructor course or instructor bridge.
Instructor Agreement and Instructor Code of Conduct
As part of the instructor certification and recertification process all Red Cross instructors are required to
review and agree to the Instructor Aqreemenr and Instructor Code of Conduct.Available on Instructor's
Corner(www.instructorscorner.org for certified instructors and the Instructor Candidates page
(https://www.instructorscorner.org/s/welcome(no login required)), the InstructorAgreementond
Instructor Code of Conduct outlines the Red Cross obligations to instructors and the instructors'obligation
to the Red Cross related to the proper delivery and use of Red Cross training materials.
Instructor Get Started Guide
The Instructor Get Started Guide is a document for newly certified Red Cross instructors detailing the key
initial steps that an instructor needs to complete in order to begin teaching Red Cross programs based on
their new Instructor certification,
Key items featured in the Instructor Get Started Guide include:
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■ Ensuring instructors are appropriately aligned in the Red Cross Learning Center to the Authorized
Provider and/or Licensed Training Provider organizations for whom the instructor will be teaching.
■ Updating their user profile in the Red Cross Learning Center to ensure the instructor's profile
includes contact information required for the Red Cross to be able to communicate critical program
and administrative information throughout the instructor's certification period.
■ Accessing Instructor's Corner and ensuring instructors are familiar with the various resources
available within that site
■ Links to Additional Resources for instructors such as the Red Cross Store,the Course Record Entry
Portal,and the Red Cross learning Center.
The Instructor Get Started Guide is distributed to instructors at the completion of their instructor course
and is available on Instructor's Corner(www.instructorscorner.org)in the"Onboarding"area.
Instructor Trainers
Instructor Trainers are individuals certified to teach Red Cross instructor courses to certify new Red Cross
instructors. Similar to instructor requirements,in order for an instructor trainer 0T)to be able to teach
instructor courses,the IT must:
■ Be affiliated with an Authorized Provider or Licensed Training Provider
■ Sign or agree to the Instructor Trainer Agreement and Instructor Trainer Code of Conduct.
Additionally,once certified as an IT,the IT is permitted to provide instructor training based upon their
affiliation with the training provider and the training provider's agreement with the Red Cross.
Instructor Trainer Academies
Instructor Trainer Academies are training courses where instructor trainer candidates achieve their IT
certification by participating in a training program led by a Red Cross Instructor Trainer Educator. IT
Academy curriculum is focused on providing the IT candidates with the knowledge,skills,and familiarity
with the Red Cross training program area so that the IT can train new instructors in:
■ Skill expertise and mastery in the training program area,
■ Facilitation and classroom management,and
IN Understanding of Red Cross training tools, resources,and processes.
IT Academies are available for the First Aid/CPR/AED, Lifeguarding and Water Safety programs.
In order to attend an IT Academy,interested IT candidates must meet the qualifications and are required
to complete an online application that includes providing details of the IT candidates'teaching experience
to-date and information on the IT candidates' interest in becoming an IT. Once the application is
submitted,a Red Cross Trainings Specialist reviews the application and contacts approved IT candidates
with the steps to register for an IT academy.
A schedule of the nationwide IT Academy schedule and the specific requirements and process for IT
applicants to apply to attend an IT Academy are available in the"IT Candidate"area of the"Instructor
Lifecycle"area of Instructor's Corner(www.instructorscorner.org).
The Red Cross is always interested in partnering with organizations who would like to host an aquatic
Instructor Trainer Academy at their facility. Program facility needs and requirements depend on the
specific program area. Potential host facilities for aquatic Academies can complete the"Host IT Academy'
application form located in the "Instructor Lifecycle'area of Instructor's Corner,
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Instructor Trainer Bridging
Instructor Trainer bridging is an IT certification option for currently certified Red Cross ITs to become an
IT in a different training program area. Similar to instructor bridge courses,the IT bridge programs are
online only courses covering key program information with a focus on conducting the instructor course
for that program area.
Like the IT Academy process,to be able to register for an IT bridge, qualified individuals are required to
complete an online application for review by a Red Cross Training Specialist. Once the application is
submitted, the Training Specialist reviews the application and contacts the IF candidate with the steps to
register for the academy. IT bridges typically include a nominal fee due at registration
For information on whether an IT bridge course is available for a program area and for qualification
requirements,you should refer to the Instructor Bulletin available on the Instructor Candidate page for
that program (https://www.instructorscorner.org/s/welcome(no login required)or on the"Bridging'
area of the"Instructor Lifecycle'section of Instructor's Corner(www.instructorscorner.org).
Instructor Trainer Agreement and Code of Conduct
Instructor Trainers are required to review and agree to the instructor rtomerAareetneot and Instructor
Trainer Code of Conduct as part of their IT certification process.A copy of the latest Instructor Trornet
Aareernent and instructor Trainer Code of Conduct is available on Instructor's Corner
(www.instructorscorner.org).
Maintaining Instructor and Instructor Trainer Certification
Requirements to maintain instructor and IT certification varies by training program;however,requirements
typically include maintaining a basic level certification in the program area, teaching at least one class
during the two-year certification period,completing an online recertification assessment or -depending on
the program area -an in-person review course,and completing any instructor/IT update course as required
by the Red Cross following a program update.Online Instructor/IT recertification assessments and updates
are typically available at no cost during the update period.
A visual of the typical instructor or instructor trainer Lifecycle is provided below.
Teach and report
courses
�Complete program Complete
recertification steps
prior to expiration
certifications and/or
skills as required by
the porgram
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For more information on the instructor lifecycle and maintaining certification requirements, instructors and
ITs should review the program Instructor Bulletin,instructor's manual and instructor trainer's guide and
should review the contents of the"Instructor Lifecycle'section of Instructor's Corner
(www.instructorscorner.org).
Learning Center
The Red Cross Learning Center is the website where instructors and instructor trainers manage their
instructor or instructor trainer certifications,keep their contact information up-to-date and, if applicable.
complete online recertification assessments and updates.The website address for the Learning Center is
httas://classes.redcross.orit.
Quality Assurance
The fled Cross is the leader in quality health and safety training,and it maintains that status by ensuring
instructors and instructor trainers are provided the tools,resources and information to allow them to
adhere to Red Cross training standards. In addition to maintaining quality programs and resources for
training providers and instructors/ITs, the Red Cross also performs quality assurance(QA)reviews and
investigations as necessary to ensure the training standards are being met.
With each QA concern that is brought to our attention we thoroughly review all aspects of the issue(s)and
gather fact based information from all parties involved. Once all the facts of the issues)have been
gathered we cross reference those facts against the Instructor or Instructor Trainer Code of Conduct,the
AP/LTP Agreement,and the appropriate instructor's manual or instructor trainer guide to determine the
appropriate course of action.
This quality assurance program maintains integrity of Red Cross training and certification for our training
providers and the individuals, workplaces and communities where they train.
Support for Instructors and Instructor Trainers
In addition to program materials such as the instructor manual and instructor bulletin,there are a variety of
support tools and resources for Red Cross instructors and instructor trainers available on Instructor's
Corner(www.instructorscorner.org
iConnection Newsletter
The iConnection newsletter is an email newsletter sent to all Red Cross instructors and instructor trainers
every six weeks.iConnection articles detail program updates and enhancements,answers to frequently
asked questions related to content within Red Cross programs,and information on enhancements to
instructor tools and resources to help instructors deliver Red Cross training programs
To ensure they receive the iConnection newsletter,instructors and instructor trainers are required to
maintain an updated profile and email address in the Red Cross Learning Center.
How-To Videos
A series of How-To Videos available on the home page and in the"Administration'section of Instructor's
Corner(www.instructorscorner.org provide a step by-step walkthrough of key actions and processes for
both new and experienced instructors with screenshots and narration. Topics covered include:
■ Accessing the Red Cross Learning Center
■ Accessing Your Instructor Certification Record
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■ Accessing Your Teaching History
■ Entering Course Records for Courses with Fees
■ Entering Course Records for Courses without Fees
■ Setting Up an Instructor Course
■ Conducting and Closing Out an Instructor Course
■ Setting Up a Basic-Level Blended Learning Course(Direct Links)
■ Instructor's Corner Site Orientation
Forum
Available in the"Forum section of Instructors Corner(www,instruetorscorner.org), the Forum is a
collaboration space for instructors to discuss topics and to share information and best practices.
Thousands of fellow instructors and instructor trainers from across the country participate in forums
covering a variety of topics. Active groups include program specific groups such as First Aid/CPR/AED,
Lifeguarding,and Water Safety Instructor as well as groups for instructor trainers and training
networking.
Click-to-Chat and Support Center Case Submission
If instructors or instructor trainers have a question that is not adequately addressed through the
Community or the resources available on Instructor's Corner, Instructor's Corner also includes capability
for instructors or instructor trainers to submit a support case to the Training Support Center for non-
urgent matters or to chat with a live representative for urgent matters.
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CONDUCTING RED CROSSPROGRAMS
Maintaining Training Standards
Quality,consistency and standardized delivery of courses are priorities of the American Red Cross. Red
Cross courses are designed with standardized instructor outlines and lesson plans based on well-defined
objectives to provide an optimal learning experience for a variety of participants. Many of the courses are
designed to meet workplace certification and training requirements of different occupational settings,such
as day care workers,workplace response teams,lifeguards,swim instructors,healthcare providers and
other professional responders. Both the course participants and organizations that hire individuals with Red
Cross certifications expect and depend on the quality training outlined in the program.
To meet the objectives of the courses and ensure standardized delivery,the course outlines and lesson
plans included in the instructor manual must be followed. Facility availability or constraints,specific
instructor-to-participant ratios,equipment-to-participant ratios or participant needs may necessitate the
need to adapt the course outline while still maintaining the educational progression of the course. Adapting
the training does not mean that instructors or instructor trainers can add to,delete or change content.
AP/LTP Course and Price Listing
The AP;LTP Course and Price Listing lists the courses available to training providers and their instructors.
This list is organized by program area and includes course combinations and bundles to satisfy the various
needs of training providers and their students.
In 2018,the Red Cross implemented the practice of publishing an annual price list that will allow for modest
price adjustments rather than larger increases that would more significantly impact our training providers.
The annual AP/LTP Course and Price Listing can be found on Instructor's Corner
(www.instructorscorner.org)and will be provided to training providers via email each year well in advance
of any pricing changes going into effect based upon our contracted agreements and terms and to allow our
training providers to plan accordingly.
To have courses added to your Authorized Provider Agreement or Licensed training Provider Agreemenr,
contact your sales representative.
Training Equipment and Supplies
Many Red Cross training programs require specialized training equipment and supplies.The Program's
instructor's manual outlines the specific equipment needs for each course. Maintaining the equipment
ratios outlined in the instructor's manual allows instructors to deliver quality training,stay within the
timelines for the training,as well as to provide course participants the time they need to properly practice
and learn skills.
Equipment used in Red Cross training must be maintained in good working order to ensure participant
safety and effective practice. Equipment that is not in good working order detracts from participant's
willingness to learn and practice effectively.
All equipment used in Red Cross training should be maintained according to manufacturer guidelines.
Equipment such as CPR manikins should be cleaned after each use according to the manufacturer
guidelines. More details on manikin decontamination is available in instructor's manuals for courses that
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teach CPR and AED.When using equipment during training,training providers should ensure that
instructors take all the necessary safety precautions.
Equipment and supplies such as CPR manikins,AED trainers and accessories are available for purchase from
the Red Cross Store (www.redcrossstore.org).
Training Materials
Training materials for Red Cross programs including instructor's manuals,course presentation slides and
videos are available in digital format on Instructor's Corner or for purchase from the Red Cross Store.To
prepare for classes,instructors can download digital versions of participant materials for most programs
from Instructor's Corner.
Print versions of participant materials can also be purchased from the Red Cross Store. Participants ran
download free digital course materials for most courses from www.redcross.org/participantmaterialE.
Delivering Blended Learning Courses
The Red Cross offers a variety of blended learning course options for basic-level courses,instructor-level
courses,and IT Academy training. Blended learning courses feature a combination of online learning and an
in-person,classroom experience saving in-person training time while allowing course participants the
flexibility to complete the online content at their convenience.
Direct Links
Rather than requiring the purchase of online keys and/or additional administrative course setup, Red
Cross basic-level blended learning for the First Aid/CPR/AED,Basic Life Support for Healthcare Providers,
Lifeguardingg,and CPR/AED for Professional Rescuers programs use the Direct Links platform to provide
participants access to the online content.
Instructors can easily access and send the Direct Link for First Aid/CPR/AED,Basic Life Support,
Lifeguarding and CPR/AED for Professional Rescuers courses to their class participants.At the completion
of the online content,participants print a completion record from the online course to bring to the in-
person portion of the blended learning class.
ADirect Links Resource Guide is available on Instructor's Corner to provide an overview and step-by-step
guide for instructors to use this platform.To find the resource guide,instructors should navigate to the
"Administration'tab of Instructor's Corner(www.instructorscorner.org)and click the"Direct Links"
section.
This area also includes other resources related to the online portion of blended learning including email
templates for sending the online course information to course participants as well as troubleshooting tips
for accessing and completing the online learning.
Instructor Course Blended Learning Set-Up
For instructor level courses, the online content for blended learning is completed through the Red Cross
Learning Center. This process requires the instructor course to be set up in advance with the assistance of
the Training Support Center. Details and information on how to set up blended learning through this
method are available on Instructor's Corner on the"Administration"tab of Instructor's Corner
(www.instructorscorner.org)in the"Blended Learning"section.
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Reporting Course Activity
Collection of information on course activity benefits both your organization and the Red Cross by:
■ Providing records on students trained,which can be used by your organization to verify training
requirements have been met.
■ Providing statistics that help in health and safety program evaluation.
■ Assisting in monitoring for quality assurance.
■ Tracking instructor activity for maintaining instructor certification and recognition purposes.
Submitting Training Records Through the Course Record Entry System
The Course Record Entry iCRE.)System is the site where course records can be entered or Learn-to-Swim
training can be managed.The portal allows instructors to request digital certificates and make payments.
Training providers are responsible for ensuring that your instructors submit training records in a timely
manner upon completion of each class as indicated in program materials.
Upon submission of each course record,the instructor will select the payment option and is responsible
to ensure the number of students and price per student including any promotional discounts is correct.
Please be sure to provide your instructor(s)with,guidance about your organization's pricing.
The website for the Course Record Entry System is www.redcross.org/courserecords.This site can also be
accessed from a link on the Home page of Instructor's Corner. Additionally,a How To Video for using the
Course Record Entry System to submit course records along with a step by-step document is available on
Instructor's Corner.
Obtaining Course Completion Certificates
Digital certificates are available to students once the training fees have been paid. All students whose email
address is entered in the Course Record Entry System will receive an email with a link to their certificate.
Instructors can also print certificates immediately from the Course Record Entry System.
Certificates are available in two formats: 8.5"x 11"that can be printed or distributed electronically via
email and wallet-size which are designed to be printed on standard business card cardstock.
In addition to email,participants may also obtain copies of their Red Cross certification by entering the
required information on the Get Certificate of Completion Page at redcross.org/getcertificate.
Digital certificates include an alpha numeric identifier and a QA code which allows the certificate to be
validated by electronic means. Employers can verify participants' Red Cross certification by entering the 6-
digit alpha numeric identifier on the Certificate Verification Page at redcross.org/confirm.
Additional information on digital certificate,including a frequently asked questions document can be found
on Instructor's Corner(www.instructorscorner.org)in the"Digital Certs'section on the"Administration'"
tab.
Payment Options
Payment for course records submitted in the Course Record Entry(CRE)system can made by credit card or
your organization may submit a purchase order if your organization has been approved for invoicing.
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Details on invoicing requirements and terms are outlined in your Authorized Provider Agreement or
Licensed Training Prowder Agreement Invoices can be paid by check,ACH/EFT or credit card. Contact Billing
Support to pay by credit card or set up ACH/EFF at the number displayed on the invoice. For more
information on payment options for training and supplies,visit www.redcross.org/PHSSBiIlinit to view
billing frequently asked questions(FA(as).
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AWARD
Lifesaving Awards
The Certificate of Merit Award
The highest award given by the American Red Cross to an individual or team of individuals who save or
sustain a life. The Certificate of Merit award is signed by the Chairman of the American Red Cross and the
President of the United States,who is the Honorary Chairman of the American Red Cross.
The Lifesaving Award (for Professional Responder and Healthcare Providers)
Given to an individual or team of individuals who saves or sustains a life outside of a medical setting and
had an obligation to respond as part of employment(e.g.,on-duty lifeguards; police fire and EMS
personnel responding to a 9 1 1 call; professional health care workers).The certificate is signed by the
Chairman of the American Red Cross and the President and CEO of the American Red Cross
More information, including a nomination form for Red Cross Lifesaving Awards,can be found on
Instructor's Corner at www.instructorscorner.org.
OSHA Alliance
On May 19 200S, the American Red Cross and the Occupational Safety and Health Administration(OSHA)
signed an Alliance agreement geared towards preparing employers and their employees to respond to
disasters,life-threatening injuries and other emergencies.
Through this agreement, the Red Cross and OSHA will provide information,guidance and access to training
resources on health and safety topics including emergency preparedness,disease prevention and first aid in
the workplace.
More information about the alliance is available on the OSHA National Alliances website:
https://www.osha.gov/dcsp/alliances/red cross/red cross.html.
American Red Cross Scientific Advisory Council
The American Red Cross Scientific Advisory Council is an independent panel of nationally recognized health
and safety experts that helps establish the standard in first aid care and water safety. Drawing on a body of
collective expertise from such diverse fields as emergency medicine,occupational health,sports medicine,
school health,emergency medical services(EMS)response and disaster mobilization, the Council advises
the Red Cross in areas related to the development and dissemination of audience-appropriate information
and training in first aid and water safety.
More information on the Scientific Advisory Council including scientific advisory statements and from the
Council's bi-annual proceedings is available on the Instructor's Corner Science page'
https://www.instructorscorner.org/s/science.
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PERMISSIONS
Promoting Red Cross Courses
The American Red Cross has established graphic standards and guidelines for the use of the Red Cross
name and logo. Red Cross training providers may use the name and logo when promoting and advertising
American Red Cross courses, provided that the Red Cross name and logo appear in conjunction with one of
the following statements:
■ Proud Provider of American Red Cross Health and Safety Training
■ Proud Provider of American Red Cross Lrfeguarding
■ Proud Provider of American Red Cross Learn to Swim
■ Proud Provider of American Red Cross First Aid,CPR and AED Training
■ Proud Provider of American Red Cross Caregiving Training
Such use of the Red Cross name and logo by training providers is permitted on:
■ Websites and web properties used to promote classes
■ Brochures,flyers and promotional material as provided electronically by American Red Cross
■ Brochures,flyers and promotional materials developed by the training provider,subject to our
Brand Standards and the additional guidance outlined below
The Red Cross name may be used on business cards and letterhead in conjunction with one of the
statements set forth above.The Red Cross logo cannot be used on business cards and letterhead.
Please refer to redcross.org/brand for downloadable Red Cross logos.
Copyright Permission Requests
American Red Cross materials are proprietary and subject to copyright protection.The American Red Cross
vigorously protects its materials to preserve their integrity and to protect them against exploitation by
others.Training Providers are not authorized to edit or modify any American Red Cross material. Further
you may not create derivative works of any American Red Cross material. Under clearly defined criteria, the
American Red Cross may grant permission to use text,photographs.illustrations and audiovisual material
from the American Red Cross.
Training Providers that wish to reproduce copyrighted American Red Cross Preparedness and Health and
Safety Services materials must first obtain written permission from the American Red Cross. Improper use
of American Red Cross materials or propriety content may result in irnmediate withdrawal of permission to
use American Red Cross materials,and/or cancellation of the Authorized Provider Agreement or Licensed
Tiaining Provider Agreement.Training providers and instructors who have questions should contact their
sales representatives or the Training Support Center.
Translations into Other Languages
The translation of American Red Cross materials into another language requires prior written approval
from American Red Cross. Additional requirements may also apply. Contact your sales representative or
the Training Support Center for more information.
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Training Outside the Jurisdiction of the American Red Cross
The American Red Cross is not permitted to solicit,deliver services or provide program support for
instructors,companies,agencies or organizations that are not within the jurisdiction of the United States or
its territories unless permitted by or requested to do so by the Red Cross or Red Crescent Society of that
country Training overseas is generally confined to U.S.military installations and U.S.embassies and
consulates.Training providers and instructors who have questions about training outside of the United
States and/or its territories, should contact their sales representative or the Fraining Support Center.
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ADDITIONAL "PRODUCTS AND SERVICES
Automated External Defibrillators (AEDs)
The Consensus on Science and Treatment Recommendations for CPR and Emergency Cardiovascular Care
(ECC)agrees that Sudden Cardiac Arrest can be treated most effectively by a combination of CPR and
defibrillation. Along with providing comprehensive training on how to use an AED,the Red Cross partners
with leading manufacturers to help your organization obtain the devices you need to keep your workplaces,
schools and facilities safe.Contact your sales representative for current AED promotional offers.
Aquatic Examiner Service
The Aquatic Examiner Service iAES) Program is designed to:
■ Develop,goals to improve operations,training and performance.
■ Increase lifeguard accountability,attention to safety,professionalism and pride.
■ Reinforce and strengthen the lifeguard's emergency response skills.
■ Maintain high lifeguarding operational standards.
The AES program starts with a Red Cross examiner conducting an in-depth facility tour to understand your
safety and lifeguarding operations You'll then receive a comprehensive,objective evaluation based on
American Red Cross lifeguarding program standards.As a follow-up,unannounced site visits will evaluate
on the-job lifeguard performance including surveillance and rescue skills.
For more information and to request a quote,visit redcross.org/acivaticexaminer.
Emergency and First Aid Kits
In addition to training program materials,equipment and supplies,the Red Cross Store provides a variety of
emergency and first aid kits perfect for your workplace,for your home, or on the go. From car first aid kits
to bleeding control kits to ANSI-compliant emergency cabinets,the Red Cross Store can provide the
emergency response equipment you need.
Visit https://www.redcrossstore.ore/to browse our emergency and first aid products.
Red Cross Mobile Apps
Put expert advice in your hand with the Red Cross suite of free mobile apps.These apps can be downloaded
from iTunes or Google Play. Please encourage your employees,instructors and participants to take
advantage of these free toolsi
The tools and preparedness information you need every day:
First Aid
Follow the simple step by step instructions to guide you through everyday first aid scenarios. It is fully
integrated with 9 1 1 so you can call EMS from the app at any time. Videos and animations make learning
first aid fun and easy.The content is preloaded giving you instant access to all safety information at any
time,even without reception or an Internet connection. Ahora disponible en espanol. Download from
Juries or Google Play or text"GETFIRST"to 90999,
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Pet First Aid
Take care of your furry family member.The American Red Cross Pet First Aid app puts veterinary advice
for everyday emergencies in the palm of your hand.Get the app and be prepared to act when called
upon.With videos,interactive quizzes and simple step-by-step advice it's never been easier to know Pet
First Aid. Download from iTunes or Google Play or text"GETPET"to 90999.
Blood
Schedule blood donation appointments,track total donations and earn rewards as you help us meet the
constant need for blood. Download from iTunes or Google Play or text"BLOODAPP'to 90999.
Hero Care
Whether you're the parent of a child joining the military or a family member of the military/veteran
communities, Hero Care will connect you to important resources that can help you through both
emergency and non-emergency situations.Ahora disponible en espanol. Download from iTunes or Google
Play or text"GEFHEROCARE"to 90999.
Disaster Apps deliver expert information when and where you need it most:
Emergency
Monitor more than 35 different severe weather and emergency alerts,to help keep you and your loved
ones'safe.Ahora disponible en espanol. Download from iTunes or Goode Play or text"GETEMERGENCY'
to 90999.
Tornadoes
Get your family and home ready for a tornado. This is the complete solution you need to understand and
prepare for a tornado. Ahora disponible en espanol. Download from iTunes or Google Play or text
"GEFNADO"to 90999.
Hurricanes
Monitor conditions in your area or throughout the storm track,prepare your family and home, find help
and let others know you are safe even if the power is out—a must have for anyone who lives in an area
where a hurricane may strike or has loved ones who do. Ahora disponible en espanol.Download from
iTunes or Google Play or text"GETCANE"to 90999.
Earthquakes
Get notified when an earthquake occurs,prepare your family and home, find help and let others know
you are safe even if the power is out—a must have for anyone who lives in an earthquake prone area or
has loved ones who do. Ahora disponible en espanol. Download from iTunes or Google Play or text
"GEfQUAKE'to 90999.
Flood
Get your family and home ready for a Hood.This app is the complete solution you need to understand
and prepare for flooding and all that comes with it. With interactive quizzes and simple step-by-step
advice,it's never been easier to be ready!Ahora disponible en espanol. Download from iTunes or Google
Play or text"G ETFLOOD"to 90999.
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Free, fun and informative apps for parents and kids.
Swim
Get the most out of Red Cross swim lessons with the Swim App. Created as a companion to the newly-
updated Learn-to-Swim program(including Preschool Aquaticsl,this app will help you keep your
swimmer motivated,while providing you the latest in water safety guidance to help ensure your family
stays safe in,on and around the water. Download from Junes or Google Play or text"SWIM'to 90999.
Monster Guard
For kids, 7 11 years old. This app teaches preparedness for real life emergencies at home with the help of
Maya,Chad,Olivia and all the monsters. Download from iTunes or Google Play or text"MONSTER'to
90999.
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