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Home My WebLink AboutIR 10333 INFORMAL REPORT TO CITY COUNCIL MEMBERS No. 10333 October 22, 2019 To the Mayor and Members of the City Council Page 1 of 1 SUBJECT: 2019 COMMUNITY SURVEY The purpose of this informal report is to provide a brief overview and timeline for the upcoming 2019 Community Survey. Background: The City of Fort Worth has conducted a community survey on a periodic basis in order to assess satisfaction with the quality of city services. Following best practices, the survey is conducted every two years. The last survey was conducted in 2017. The City is partnering with ETC Institute to administer the survey. They have conducted previous surveys for the city and can provide historical information from the City of Fort Worth as well as comparative data from other cities across the state and nation. The questions are a combination of previous survey questions and current topics. Methodology: A six-page survey will be mailed to a random sample of 8,000 households in the City of Fort Worth. People will be able to complete the survey by mail or online. The sample will be designed to ensure the completion of at least 1,600 surveys. Of these, at least 150 surveys will be completed in each of the City's eight council districts. The remaining 400 surveys will be used to oversample certain areas of the City to ensure that enough respondents are obtained from key corridors and other geographic areas. The overall results for the City will have a precision of at least +/- 2 .5% at the 95% level of confidence. Approximately ten days after the surveys are mailed, residents who received the survey will be contacted by e-mail and/or phone. Those who have indicated that they have not completed the survey will have the option of completing it online or by phone. Interviews will be conducted in English and Spanish. ETC Institute will monitor the distribution of the sample to ensure that the sample reasonably reflects the demographic composition of the City with regard to age, geographic dispersion, gender, ethnicity and other factors. The final report will include: A summary of the methodology for administering the survey and major findings Charts showing the overall results for most questions in the survey Benchmarking data that shows how the results for Fort Worth compare to other cities Importance-satisfaction analysis GIS maps that show the results of selected questions as maps of the City Tables that show the results for each question on the survey A copy of the survey instrument Timeline: The surveys will be sent to residents in late October. The final report will be presented to staff and City Council in January. This will allow us to use information obtained through the survey while preparing our budgets for 2021. The survey instrument is attached. If you have any questions, please contact Lynda Johnson, Director Performance & Budget, at 817.392 .6222. David Cooke City Manager ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS Dear Fellow Fort Worth Resident: The City of Fort Worth isconducting a survey to find out what you think about the quality of our city services. As we prepare for future budgets and bond packages, we will be making critical decisions that affect a wide range of city services, including public safety, parks, code enforcement, transportationand many others. To ensure that the city’s priorities are aligned with the needs of our residents, we want to hear from YOU. We realizethis survey will take some time to complete, but every question is important. The time you invest will influence our decisionsandimpact our city’s future. Your responses will also allow city leaders to identify and address the many opportunities and challenges facing our community. Please return the enclosed survey within one week in the provided postage-paid envelope. Your response will remain confidential.If you prefer, you can also take this survey online at FortWorthCommunity.org. If you have any questions,contact Amethyst Sloane, Performance Administrator,at 817-392- 6073oramethyst.sloane@fortworthtexas.gov Thank you for your continued support, andremember “It’s YOUR Fort Worth!” Sincerely, Betsy Price Mayor Si desea que la encuesta le sea enviada en español, favor de llamarnos1-844-811-0411 2019 Fort Worth Community Survey Please take a few minutes to complete this survey. Your input is an important part of the City's on-going effort to provide quality services for the community. If you have questions, please call Amethyst Sloane at 817-392-6073. THANK YOU! If you would like to take the survey online please go http://fortworthcommunity.org. 1.Perceptions of the City NeutralDon't Know Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied Please rate your satisfaction with the following: 1.Overall value that you receive for your city tax dollars and fees543219 2.Overall quality of life in the City543219 3.Overall quality of public schools in the City543219 4.How well the City is managing growth543219 5.Overall quality of city services543219 2.Quality of Life in Fort Worth ExcellentGoodNeutralBelow AveragePoorDon't Know Please rate the City of Fort Worth: 1.As a place to live543219 2.As a place to raise children543219 3.As a place to work543219 4.As a place to retire543219 3.Feeling of Safety Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeDon't Know Please rate your level of agreement with the following statements: I feel safe in my neighborhood during the day 1.543219 I feel safe in my neighborhood at night 2.543219 I feel safe in city parks 3.543219 I feel safe in other public areas of the City, like the stockyards, 4.543219 cultural district, etc. My kids are safe in our schools 5.543219 4.Overall Satisfaction with Major City Services Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedDon't Know Please rate your satisfaction with the following: Overall quality of parks, recreation and community services 01. 543219 programs/facilities Overall maintenance of city streets/facilities 02.543219 Overall enforcement of city codes/ordinances 03.543219 Overall quality of customer service you receive from city employees 04.543219 Overall quality of public safety services (e.g. police and fire) 05.543219 Overall effectiveness of city communication with the public 06.543219 Overall flow of traffic on city streets 07.543219 08.Overall quality of local public health services543219 09.Overall quality of city libraries543219 Overall management of stormwater runoff and flood control 10.543219 Overall maintenance of city facilities/buildings 11.543219 Overall satisfaction with city roadway project delivery 12.543219 Overall quality of water and sewer services 13.543219 5.Which THREE of the items in Question #4 do you think are MOST IMPORTANT for the City to provide? \[Write in your answers below using the numbers from thelist in Question 4\] stndrd 1: ____ 2: ____ 3: ____ ¨2019 ETC Institute Page 1 6. Public Safety Services Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedDon't Know Please rate your satisfaction with the following: 01. Overall quality of local police protection and services 5 4 3 2 1 9 02. Visibility of police in your neighborhood 5 4 3 2 1 9 03. Visibility of police in retail areas 5 4 3 2 1 9 04. 5 4 3 2 1 9 05. Enforcement of local traffic laws 5 4 3 2 1 9 06. Overall quality of local fire services 5 4 3 2 1 9 07. Quality of local ambulance service 5 4 3 2 1 9 08. How quickly police officers respond to emergencies 5 4 3 2 1 9 09. How quickly firefighters respond to emergencies 5 4 3 2 1 9 10. Adequacy of city street lighting 5 4 3 2 1 9 11. Adequacy of security lighting in city parks 5 4 3 2 1 9 12. Quality of animal control 5 4 3 2 1 9 Enforcement of codes designed to protect public safety and public 13. 5 4 3 2 1 9 health 14. Efforts to eliminate prostitution in your neighborhood 5 4 3 2 1 9 15. Efforts to eliminate drug traffic in your neighborhood 5 4 3 2 1 9 16. Efforts to eliminate gang activity in your neighborhood 5 4 3 2 1 9 7.Which THREE of the public safety services in Question #6 do you think are MOST IMPORTANT for the City to provide? \[Write in your answers below using the numbers from the list in Question 6\] stndrd 1: ____ 2: ____ 3: ____ 8. Parks and Recreation Services NeutralDon't Know VerySatisfiedSatisfiedDissatisfiedVery Dissatisfied Please rate your satisfaction with the following: 01. Maintenance of city parks 5 4 3 2 1 9 Quality of facilities, such as picnic shelters and playgrounds, at city 02. 5 4 3 2 1 9 parks 03. Number of city parks 5 4 3 2 1 9 04. Maintenance and appearance of community centers 5 4 3 2 1 9 05. The availability of community centers in the area where you live 5 4 3 2 1 9 06. Number of walking/biking trails 5 4 3 2 1 9 07. The availability of outdoor pools in the area where you live 5 4 3 2 1 9 08. City golf courses 5 4 3 2 1 9 09. City Zoo 5 4 3 2 1 9 10. Quality of outdoor athletic fields 5 4 3 2 1 9 11. 5 4 3 2 1 9 12. 5 4 3 2 1 9 Summer recreation programs 13. 5 4 3 2 1 9 Ease of registering for programs 14. 5 4 3 2 1 9 The variety of amenities at our City Parks 15. 5 4 3 2 1 9 9.Which THREE of the parks and recreation services in Question #8 do you think are MOST IMPORTANT for the City to provide? \[Write in your answers below using the numbers from the list in Question 8\] stndrd 1: ____ 2: ____ 3: ____ ¨2019 ETC Institute Page 2 10. Library Ratings NeutralDon't Know Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied Please rate your satisfaction with the following: Overall quality of available materials 1. 5 4 3 2 1 9 Overall quality and quantity of programs for children 2. 5 4 3 2 1 9 Overall quality and quantity of programs for teens 3. 5 4 3 2 1 9 Overall quality and quantity of programs for adults 4. 5 4 3 2 1 9 Overall quality of city libraries 5. 5 4 3 2 1 9 11. Maintenance and Appearance of the City NeutralDon't Know Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied Please rate your satisfaction with the following: Mowing and trimming of parks 01. 5 4 3 2 1 9 Mowing and trimming along city streets 02. 5 4 3 2 1 9 Cleanliness of major city streets/public areas 03. 5 4 3 2 1 9 Cleanliness of your neighborhood 04. 5 4 3 2 1 9 Maintenance of residential property 05. 5 4 3 2 1 9 Maintenance of business property 06. 5 4 3 2 1 9 Appearance of retail convenience stores in your neighborhood 07. 5 4 3 2 1 9 Condition of rental housing/apartments in your neighborhood 08. 5 4 3 2 1 9 Satisfaction with the regulation of signs in the City 09. 5 4 3 2 1 9 How quickly graffiti is removed 10. 5 4 3 2 1 9 How well litter is kept under control 11. 5 4 3 2 1 9 12. Which THREE of the maintenance services in Question #11 do you think are MOST IMPORTANT for the City to provide? \[Write in your answers below using the numbers from the list in Question 11 above\] stndrd 1: ____ 2: ____ 3: ____ 13. City Communication NeutralDon't Know Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied Please rate your satisfaction with the following: 1. The availability of information about city programs and services 5 4 3 2 1 9 2. The overall level of public involvement in local decision making 5 4 3 2 1 9 3. The quality of programming on the C 5 4 3 2 1 9 4. The quality of the C 5 4 3 2 1 9 The quality of the CCity 5. 5 4 3 2 1 9 water bill How well the City responds to requests for information under the 6. 5 4 3 2 1 9 State's Public Information Act 14.From which of the following sources do you receive news and information about the City? (Check all that apply) ___ (01) F ___ Twitter account ___ (02) City website www.fortworthtexas.gov ___ (08) NextDoor ___ (03) City News weekly electronic ___ (09) Town Halls or Public Meetings newsletter ___ (10) Presentations at neighborhood ___ (04) City Times monthly water bill insert meetings ___ (05) City information through your ___ (11) Local TV news Neighborhood Association ___ (12) Star Telegram ___ Facebook page ___ (13) City Council District office ¨2019 ETC Institute Page 3 15. Solid Waste, Water, and Environmental Ratings NeutralDon't Know Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied Please rate your satisfaction with the following: Weekly residential curbside garbage collection service 1. 5 4 3 2 1 9 Weekly residential curbside recycling services 2. 5 4 3 2 1 9 Weekly residential yard waste collection 3. 5 4 3 2 1 9 Monthly residential bulky waste collection 4. 5 4 3 2 1 9 Drop-off stations for garbage, brush, recycling and big/oversized items 5. 5 4 3 2 1 9 Water and wastewater quality 6. 5 4 3 2 1 9 Taste of your tap water 7. 5 4 3 2 1 9 Overall quality of lakes, rivers, and streams 8. 5 4 3 2 1 9 CUSTOMER SERVICE 16.Have you contacted the City of Fort Worth with a question, problem, or complaint during the past twelve months? ___ (1) Yes answer 16a-b ___ (2) No go to 17 16a. If YES: Which ONE of the following services/issues did you contact the City most recently? ___ (01) Animal control ___ (07) Police ___ (02) City council issue ___ (08) Traffic Signals/Streetlights ___ (03) Code Enforcement ___ (09) Trash, recycling or yard waste ___ (04) Planning/development ___ (10) Water ___ (05) Fire ___ (11) Street Maintenance ___ (06) Parks and recreation ___ (12) Other: ___________ 16b. Customer Service Ratings Please rate your level of agreement with the following statements about the quality of customer service you received when you NeutralDon't Know Strongly AgreeAgreeDisagreeStrongly Disagree contacted the City about the service/issue selected in Q16a: 1. They were easy to contact 5 4 3 2 1 9 2. They were courteous and polite 5 4 3 2 1 9 3. They gave prompt, accurate, and complete answers to questions 5 4 3 2 1 9 4. They did what they said they would do in a timely manner 5 4 3 2 1 9 5. They helped you resolve an issue to your satisfaction 5 4 3 2 1 9 17.How often do you use public transportation? ___ (1) Almost every day ___ (4) A few times per year ___ (2) A few times per week ___ (5) Seldom or never ___ (3) A few times per month 18.Do you generally think the state of the economy in Fort Worth is better, about the same, or worse than the rest of the United States? ___ (1) Better ___ (3) Worse ___ (2) About the same ___ ¨2019 ETC Institute Page 4 19. Traffic and Transportation Services and Facilities in the Area Where you Live NeutralDon't Know Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied Please rate your satisfaction with the following where you live: Condition of neighborhood streets near your home 01. 5 4 3 2 1 9 Maintenance of major city streets 02. 5 4 3 2 1 9 Ease of walking in your neighborhood 03. 5 4 3 2 1 9 Ease of biking in your neighborhood 04. 5 4 3 2 1 9 Adequacy of street lighting in your neighborhood 05. 5 4 3 2 1 9 Flow of traffic on major city streets that are within one mile of your home 06. 5 4 3 2 1 9 Timing of traffic signals on city streets that are within one mile of your 07. 5 4 3 2 1 9 home Visibility of pavement markings and striping on city streets within one 08. 5 4 3 2 1 9 mile of your home How quickly city personnel make repairs to streets in your neighborhood 09. 5 4 3 2 1 9 Number/availability of sidewalks 10. 5 4 3 2 1 9 Maintenance of streets in your neighborhood 11. 5 4 3 2 1 9 20. Which THREE of the traffic and transportation services in Question #19 are the MOST IMPORTANT services for the City to provide? \[Write in your answers below using the numbers from the list in Question 19 above\] stndrd 1: ____ 2: ____ 3: ____ 21.How satisfied are you with the availability and accessibility of healthy foods where you live? ___ (1) Very Satisfied ___ (4) Dissatisfied ___ (2) Satisfied ___ (5) Very Dissatisfied ___ (3) Neutral 22.How supportive are you of efforts to increase the amount of green open space in the city? ___ (1) Very Supportive ___ (4) Not Supportive ___ (2) Supportive ___ (5) Not at all Supportive ___ (3) Neutral DEMOGRAPHICS 23. Which of the following types of transportation do you usually use to get to and from most destinations in Fort Worth? (Select all that apply) ___ (1) Drive alone in a personal automobile ___ (5) Bus ___ (2) Carpool or vanpool ___ (6) Train ___ (3) Walk ___ (7) Other: ______________________ ___ (4) Bicycle 24. In the past 30 days, have you used any of the following types of transportation to get around the City of Fort Worth? (Select all that apply) ___ (1) Drive alone in a personal automobile ___ (5) Bus ___ (2) Carpool or vanpool ___ (6) Train ___ (3) Walk ___ (7) Other: ______________________ ___ (4) Bicycle 25. How many persons currently live in your household? _______ 26. Do you own or rent your home? ___ (1) Own ___ (2) Rent 27. Approximately how many years have you lived in the City of Fort Worth? _______ years ¨2019 ETC Institute Page 5 28. Is your total annual household income: ___ (1) Under $15,000 ___ (4) $60,000-$99,999 ___(2) $15,000-$29,999___(5) $100,000-$124,999 ___ (3) $30,000-$59,999 ___ (6) $125,000+ 29. What is your age? _______ years 30. Which of the following best describes your race/ethnicity? (Check all that apply) ___ (1) Asian/Pacific Islander ___ (4) Hispanic ___ (2) Black/African American ___ (5) American Indian/Eskimo ___ (3) White ___ (6) Other: _______________ 31. Your gender: ___ (1) Male ___ (2) Female 32. Do you volunteer in the community at least one hour per month? ___ (1) Yes ___ (2) No This concludes the survey. Thank you for your time! Please return your survey in the postage-paid envelope addressed to: ETC Institute 725 W. Frontier Circle. Olathe, KS 66061 Your responses will remain completely confidential. The information printed to the right will ONLY be used to help identify which areas of the City are having problems with city services. If your address is not correct, please provide the correct information. ¨2019 ETC Institute Page 6