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Contract 53263
DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 ...,: . . .� 3a(o3 ��1� ,'�, z _i CITY OF FORT WORTH COOPERATIVE PURCHASE AGREEMENT This Cooperative Purchase Agreement ("Agreement") is entered into by and between Critical Start, Inc. ("Seller") and the City of Fort Worth, ("Buyer"), a Texas home rule municipal corporation. The Cooperative Purchase Agreement includes the following documents which shall be construed in the order of precedence in which they are listed: 1. This Cooperative Purchase Agreement; 2. Schedule A—Terms and Conditions; 3. Schedule B—Scope of Services 4. Schedule C—Texas DIR Contract#DIR-TSO-3898 Schedules A, B, and C which are attached hereto and incorporated herein, are made a part of this Agreement for all purposes. In the event of a conflict between Schedule A—Terms and Conditions and Schedule C— [Cooperative Agency Contract], then Schedule A—Terms and Conditions shall control, but only to the extent allowable under the [Cooperative Agency Contract]. The maximum amount to be paid to the Seller for all services performed and goods purchased hereunder shall not exceed Fifteen Thousand Dollar and no cents ($15,000.00)per year. The undersigned represents and warrants that he or she has the power and authority to execute this Agreement and bind the respective Seller. Seller and Buyer have caused this Agreement to be executed by their duly authorized representatives to be effective as of the date signed below. UFF90AL RECORD 41 SECRETARY FT WORTH,�Tx DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. irk VENDOR SERVICES AGREEMENT (Information Technology) This Vendor Services Agreement("Agreement")is made and entered into by and between the City of Fort Worth, a Texas home-rule municipal corporation (the "City" or"Client") and Critical Start, Inc. a corporation organized under the laws of the State of Delaware, with its principal offices located at 6851 Communications Parkway,Plano,Texas 75024("Vendor"). City and Vendor are each individually referred to herein as a"party"and collectively referred to as the"parties."The term"Vendor"shall include Vendor, its officers,agents,employees,representatives,contractors or subcontractors.The term"City"shall include its officers,employees, agents, and representatives. CONTRACT DOCUMENTS: The Contract documents shall include the following: 1. This for Vendor Services Agreement; 2. Exhibit A—Statement Of Work Plus Any Amendments To The Statement Of Work; 3. Exhibit B—Payment Schedule; 4. Exhibit C—Milestone Acceptance Form; 5. Exhibit D—Network Access Agreement; and 6. Exhibit E—Signature Verification Form All Exhibits attached hereto are incorporated herein and made a part of this Agreement for all purposes. In the event of any conflict between the documents,the terms and conditions of this Agreement shall control. The term "Vendor" or "Contractor" shall include the Vendor or Contractor, and its officers, agents, employees,representatives, servants, contractors or subcontractors. The term"City"shall include its officers, employees, agents, and representatives. 1. Scope of Services. Vendor hereby agrees, with good faith and due diligence, to provide the City with forensics analysis services.Specifically,Vendor will perform all duties outlined and described in the Statement Of Work,which is attached hereto as Exhibit"A"and incorporated herein for all purposes, and further referred to herein as the "Services." Vendor shall perform the Services in accordance with standards in the industry for the same or similar services. In addition,Vendor shall perform the Services in accordance with all applicable federal, state, and local laws,rules, and regulations. If there is any conflict between this Agreement and Exhibit A,the terms and conditions of this Agreement shall control. 2. Term. This Agreement shall commence upon the date signed by the Assistant City Manager below ("Effective Date") and shall expire no later than 12 months later ("Expiration Date"), unless Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 2 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. terminated earlier in accordance with the provisions of this Agreement or otherwise extended by the patties. This Agreement may be renewed for four (4) additional one-year periods at the City's option, each a "Renewal Term."The City shall provide Vendor with written notice of its intent to renew at least thirty(30) days prior to the end of each term. 3. Compensation. The City shall pay Vendor an amount not to exceed Fifteen Thousand Dollars and 0/100 ($15,000.00) in accordance with the provisions of this Agreement and Exhibit "B," Payment Schedule, which is attached hereto and incorporated herein for all purposes. Vendor shall not perform any additional services for the City not specified by this Agreement unless the City requests and approves in writing the additional costs for such services. The City shall not be liable for any additional expenses of Vendor not specified by this Agreement unless the City first approves such expenses in writing. City agrees to pay all invoices of Vendor within thirty (30) days of receipt of such invoice. Vendor may charge interest on late payments not to exceed one percent(M). 4. Termination. 4.1. Convenience.Either the City or Vendor may terminate this Agreement at any time and for any reason by providing the other party with 30 days written notice of termination. 4.2. Breach. If either party commits a material breach of this Agreement, the non- breaching Party must give written notice to the breaching party that describes the breach in reasonable detail. The breaching party must cure the breach ten(10) calendar days after receipt of notice from the non-breaching party,or other time frame as agreed to by the parties.If the breaching party fails to cure the breach within the stated period of time, the non-breaching party may, in its sole discretion, and without prejudice to any other right under this Agreement, law, or equity, immediately terminate this Agreement by giving written notice to the breaching party. 4.3. Fiscal Funding Out.In the event no funds or insufficient funds are appropriated by the City in any fiscal period for any payments due hereunder,the City will notify Vendor of such occurrence and this Agreement shall terminate on the last day of the fiscal period for which appropriations were received without penalty or expense to the City of any kind whatsoever,except as to the portions of the payments herein agreed upon for which funds have been appropriated. 4.4. Duties and Obligations of the Parties. In the event that this Agreement is terminated prior to the Expiration Date,the City shall pay Vendor for services actually rendered up to the effective date of termination and Vendor shall continue to provide the City with services requested by the City and in accordance with this Agreement up to the effective date of termination. Upon termination of this Agreement for any reason, Vendor shall provide the City with copies of all completed or partially completed documents prepared under this Agreement.In the event Vendor has received access to City information or data as a requirement to perform services hereunder, Vendor shall return all City provided data to the City in a machine readable format or other format deemed acceptable to the City. 5. Disclosure of Conflicts and Confidential Information. 5.1. Disclosure of Conflicts.Vendor hereby warrants to the City that Vendor has made full disclosure in writing of any existing or potential conflicts of interest related to Vendor's services under this Agreement.In the event that any conflicts of interest arise after the Effective Date of this Agreement,Vendor hereby agrees immediately to make full disclosure to the City in writing. 5.2. Confidential Information. The City acknowledges that Vendor may use products, Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 3 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. materials, or methodologies proprietary to Vendor. The City agrees that Vendor's provision of services under this Agreement shall not be grounds for the City to have or obtain any rights in such proprietary products, materials, or methodologies unless the parties have executed a separate written agreement with respect thereto. Vendor, for itself and its officers, agents and employees, agrees that it shall treat all information provided to it by the City ("City Information") as confidential and shall not disclose any such information to a third party without the prior written approval of the City. 5.3. Public Information Act. City is a government entity under the laws of the State of Texas and all documents held or maintained by City are subject to disclosure under the Texas Public Information Act.In the event there is a request for information marked Confidential or Proprietary, City shall promptly notify Seller. It will be the responsibility of Seller to submit reasons objecting to disclosure.A determination on whether such reasons are sufficient will not be decided by City, but by the Office of the Attorney General of the State of Texas or by a court of competent jurisdiction. 5.4. Unauthorized Access.Vendor shall store and maintain City Information in a secure manner and shall not allow unauthorized users to access, modify, delete or otherwise corrupt City Information in any way.Vendor shall notify the City immediately if the security or integrity of any City information has been compromised or is believed to have been compromised, in which event, Vendor shall, in good faith, use all commercially reasonable efforts to cooperate with the City in identifying what information has been accessed by unauthorized means and shall fully cooperate with the City to protect such information from further unauthorized disclosure. 6. Right to Audit. 6.1. Vendor agrees that the City shall, until the expiration of three (3)years after final payment under this Agreement, have access to and the right to examine at reasonable times any directly pertinent books, documents, papers and records of the Vendor involving transactions relating to this Agreement at no additional cost to the City. Vendor agrees that the City shall have access during normal working hours to all necessary Vendor facilities and shall be provided adequate and appropriate work space in order to conduct audits in compliance with the provisions of this section. The City shall give Vendor not less than 10 days written notice of any intended audits. 6.2. Vendor further agrees to include in all its subcontractor agreements hereunder a provision to the effect that the subcontractor agrees that the City shall,until expiration of three(3) years after final payment of the subcontract,have access to and the right to examine at reasonable times any directly pertinent books, documents,papers and records of such subcontractor involving transactions related to the subcontract, and further that City shall have access during normal working hours to all subcontractor facilities and shall be provided adequate and appropriate work space in order to conduct audits in compliance with the provisions of this paragraph.City shall give subcontractor not less than 10 days written notice of any intended audits. 7. Independent Contractor. It is expressly understood and agreed that Vendor shall operate as an independent contractor as to all rights and privileges granted herein, and not as agent, representative or employee of the City. Subject to and in accordance with the conditions and provisions of this Agreement, Vendor shall have the exclusive right to control the details of its operations and activities and be solely responsible for the acts and omissions of its officers, agents, servants, employees, contractors and subcontractors. Vendor acknowledges that the doctrine of respondeat superior shall not apply as between the City, its officers,agents,servants and employees, and Vendor, its officers, agents, employees, servants, Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 4 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2697CD3A14 Schedule A City Secretary Contract No. contractors and subcontractors. Vendor further agrees that nothing herein shall be construed as the creation of a partnership or joint enterprise between City and Vendor. It is further understood that the City shall in no way be considered a Co-employer or a Joint employer of Vendor or any officers, agents, servants, employees or subcontractors of Vendor. Neither Vendor, nor any officers, agents, servants, employees or subcontractors of Vendor shall be entitled to any employment benefits from the City. Vendor shall be responsible and liable for any and all payment and reporting of taxes on behalf of itself, and any of its officers, agents, servants, employees or subcontractors. 8. LIABILITY AND INDEMNIFICATION. 8.1. LIABILITY - VENDOR SHALL BE LIABLE AND RESPONSIBLE FOR ANY AND ALL PROPERTY LOSS, PROPERTY DAMAGE AND/OR PERSONAL INJURY, INCLUDING DEATH, TO ANY AND ALL PERSONS, OF ANY KIND OR CHARACTER,WHETHER REAL OR ASSERTED,TO THE EXTENT CAUSED BY THE NEGLIGENT ACT(S) OR OMISSION(S), MALFEASANCE OR INTENTIONAL MISCONDUCT OF VENDOR,ITS OFFICERS,AGENTS, SERVANTS OR EMPLOYEES. 8.2. INDEMNIFICATION - VENDOR HEREBY COVENANTS AND AGREES TO INDEMNIFY, HOLD HARMLESS AND DEFEND THE CITY, ITS OFFICERS, AGENTS, SERVANTS AND EMPLOYEES, FROM AND AGAINST ANY AND ALL CLAIMS OR LAWSUITS OF ANY KIND OR CHARACTER, WHETHER REAL OR ASSERTED, FOR EITHER PROPERTY DAMAGE OR LOSS (INCLUDING ALLEGED DAMAGE OR LOSS TO VENDOR'S BUSINESS, AND ANY RESULTING LOST PROFITS) PERSONAL INJURY, INCLUDING DEATH, TO ANY AND ALL PERSONS, AND DAMAGES FOR CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT,TO THE EXTENT CAUSED BY THE ACTS OR OMISSIONS OF VENDOR, ITS OFFICERS, AGENTS, SUBCONTRACTORS,SERVANTS OR EMPLOYEES. 8.3. INTELLECTUAL PROPERTY INFRINGEMENT. 8.3.1. The Vendor warrants that all Deliverables, or any part thereof, furnished hereunder, including but not limited to: programs, documentation, software,analyses,applications,methods,ways,and processes(in this Section 8C each individually referred to as a "Deliverable" and collectively as the"Deliverables,") do not infringe upon or violate any patent,copyrights,trademarks,service marks,trade secrets, or any intellectual property rights or other third party proprietary rights,in the performance of services under this Agreement. 8.3.2. Vendor shall be liable and responsible for any and all claims made against the City for infringement of any patent, copyright,trademark,service mark, trade secret, or other intellectual property rights by the use of or supplying of any Deliverable(s)in the course of performance or completion of,or in any way connected with providing the services, or the City's continued use of the Deliverable(s) hereunder. 8.3.3. Vendor agrees to indemnify, defend,settle, or pay,at its own cost and expense, including the payment of attorney's fees, any claim or action against the City for infringement of any patent, copyright, trade mark, service mark, trade secret, or other intellectual property right arising from City's use of the Deliverable(s), or any part thereof, in accordance with this Agreement, it being Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 5 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. understood that this agreement to indemnify, defend, settle or pay shall not apply if the City modifies or misuses the Deliverable(s). So long as Vendor bears the cost and expense of payment for claims or actions against the City pursuant to this section 8, Vendor shall have the right to conduct the defense of any such claim or action and all negotiations for its settlement or compromise and to settle or compromise any such claim; however, City shall have the right to fully participate in any and all such settlement, negotiations, or lawsuit as necessary to protect the City's interest, and City agrees to cooperate with Vendor in doing so. In the event City, for whatever reason,assumes the responsibility for payment of costs and expenses for any claim or action brought against the City for infringement arising under this Agreement, the City shall have the sole right to conduct the defense of any such claim or action and all negotiations for its settlement or compromise and to settle or compromise any such claim; however,Vendor shall fully participate and cooperate with the City in defense of such claim or action. City agrees to give Vendor timely written notice of any such claim or action, with copies of all papers City may receive relating thereto. Notwithstanding the foregoing,the City's assumption of payment of costs or expenses shall not eliminate Vendor's duty to indemnify the City under this Agreement. If the Deliverable(s),or any part thereof,is held to infringe and the use thereof is enjoined or restrained or, if as a result of a settlement or compromise, such use is materially adversely restricted, Vendor shall, at its own expense and as City's sole remedy, either: (a) procure for City the right to continue to use the Deliverable(s); or (b) modify the Deliverable(s) to make them/it non-infringing, provided that such modification does not materially adversely affect City's authorized use of the Dcliverable(s); or(c)replace the Deliverable(s)with equally suitable,compatible,and functionally equivalent non-infringing Deliverable(s)at no additional charge to City; or(d)if none of the foregoing alternatives is reasonably available to Vendor,terminate this Agreement, and refund all amounts paid to Vendor by the City, subsequent to which termination City may seek any and all remedies available to City under law. VENDOR'S OBLIGATIONS HEREUNDER SHALL BE SECURED BY THE REQUISITE INSURANCE COVERAGE AND AMOUNTS SET FORTH IN SECTION 10 OF THIS AGREEMENT. 9. Assignment and Subcontracting. 9.1. Vendor shall not assign or subcontract any of its duties,obligations or rights under this Agreement without the prior written consent of the City. If the City grants consent to an assignment, the assignee shall execute a written agreement with the City and the Vendor under which the assignee agrees to be bound by the duties and obligations of Vendor under this Agreement.The Vendor and assignee shall be jointly liable for all obligations under this Agreement prior to the assignment. If the City grants consent to a subcontract,the subcontractor shall execute a written agreement with the Vendor referencing this Agreement under which the subcontractor shall agree to be bound by the duties and obligations of the Vendor under this Agreement as such duties and obligations may apply. The Vendor shall provide the City with a fully executed copy of any such subcontract. 9.2. MBE Goal—Intentionally Deleted Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 6 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. 10. Insurance. 10.1. The Vendor shall carry the following insurance coverage with a company that is licensed to do business in Texas or otherwise approved by the City: 10.1.1. Commercial General Liability: 10.1.1.1. Combined limit of not less than $2,000,000 per occurrence; $4,000,000 aggregate; or 10.1.1.2. Combined limit of not less than $1,000,000 per occurrence; $2,000,000 aggregate and Umbrella Coverage in the amount of $4,000,000. Umbrella policy shall contain a follow-form provision and shall include coverage for personal and advertising injury. 10.1.1.3. Defense costs shall be outside the limits of liability. 10.1.2. Automobile Liability Insurance covering any vehicle used in providing services under this Agreement, including owned, non-owned, or hired vehicles, with a combined limit of not less than$1,000,000 per occurrence. 10.1.3. Professional Liability (Errors & Omissions) in the amount of$1,000,000 per claim and$1,000,000 aggregate limit. 10.1.4. Statutory Workers' Compensation and Employers' Liability Insurance requirements per the amount required by statute. 10.1.5. Technology Liability(Errors &Omissions) 10.1.5.1. Combined limit of not less than $2,000,000 per occurrence; $4million aggregate or 10.1.5.2. Combined limit of not less than $1,000,000 per occurrence; $2,000,000 aggregate and Umbrella Coverage in the amount of $4,000,000. Umbrella policy shall contain a follow-form provision and shall include coverage for personal and advertising injury. The umbrella policy shall cover amounts for any claims not covered by the primary Technology Liability policy.Defense costs shall be outside the limits of liability. 10.1.5.3. Coverage shall include, but not be limited to, the following: 10.1.5.3.1. Failure to prevent unauthorized access; 10.1.5.3.2. Unauthorized disclosure of information; 10.1.5.3.3. Implantation of malicious code or computer virus; 10.1.5.3.4. Fraud, Dishonest or Intentional Acts with final Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 7 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. adjudication language; 10.1.5.3.5. Intellectual Property Infringement coverage, specifically including coverage for intellectual property infringement claims and for indemnification and legal defense of any claims of intellectual property infringement, including infringement of patent, copyright, trade mark or trade secret, brought against the City for use of Deliverables, Software or Services provided by Vendor under this Agreement; 10.1.5.3.6. Technology coverage may be provided through an endorsement to the Commercial General Liability (CGL) policy, a separate policy specific to Technology E&O, or an umbrella policy that picks up coverage after primary coverage is exhausted. Either is acceptable if coverage meets all other requirements. Technology coverage shall be written to indicate that legal costs and fees are considered outside of the policy limits and shall not erode limits of liability. Any deductible will be the sole responsibility of the Vendor and may not exceed$50,000 without the written approval of the City. Coverage shall be claims-made, with a retroactive or prior acts date that is on or before the effective date of this Agreement. Coverage shall be maintained for the duration of the contractual agreement and for two (2) years following completion of services provided. An annual certificate of insurance,or a full copy of the policy if requested, shall be submitted to the City to evidence coverage; and 10.1.5.3.7. Any other insurance as reasonably requested by City. 10.2. General Insurance Requirements: 10.2.1. All applicable policies shall name the City as an additional insured thereon, as its interests may appear. The term City shall include its employees, officers, officials, agents, and volunteers in respect to the contracted services. 10.2.2. The workers' compensation policy shall include a Waiver of Subrogation (Right of Recovery) in favor of the City of Fort Worth. 10.2.3. A minimum of Thirty (30) days' notice of cancellation or reduction in limits of coverage shall be provided to the City. Ten(10)days' notice shall be acceptable in the event of non-payment of premium. Notice shall be sent to the Risk Manager, City of Fort Worth, 1000 Throckmorton, Fort Worth, Texas 76102, with copies to the City Attorney at the same address. 10.2.4. The insurers for all policies must be licensed and/or approved to do business in the State of Texas. All insurers must have a minimum rating of A- VII in the current A.M.Best Key Rating Guide, or have reasonably equivalent financial strength and solvency to the satisfaction of Risk Management. If the rating is below that required, written approval of Risk Management is required. 10.2.5. Any failure on the part of the City to request required insurance Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 8 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. documentation shall not constitute a waiver of the insurance requirement. 10.2.6. Certificates of Insurance evidencing that the Vendor has obtained all required insurance shall be delivered to and approved by the City's Risk Management Division prior to execution of this Agreement. 11. Compliance with Laws,Ordinances,Rules and Regulations. Vendor agrees to comply with all applicable federal,state and local laws, ordinances,rules and regulations. If the City notifies Vendor of any violation of such laws, ordinances, rules or regulations, Vendor shall immediately desist from and correct the violation. 12. Non-Discrimination Covenant. Vendor, for itself, its personal representatives, assigns, subcontractors and successors in interest,as part of the consideration herein,agrees that in the performance of Vendor's duties and obligations hereunder, it shall not discriminate in the treatment or employment of any individual or group of individuals on any basis prohibited by law. If any claim arises from an alleged violation of this non-discrimination covenant by Vendor, its personal representatives, assigns, subcontractors or successors in interest,Vendor agrees to assume such liability and to indemnify and defend the City and hold the City harmless from such claim. 13. Notices. Notices required pursuant to the provisions of this Agreement shall be conclusively determined to have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or representatives, (2) delivered by facsimile with electronic confirmation of the transmission, or(3) received by the other party by United States Mail,registered,return receipt requested, addressed as follows: TO THE CITY: TO VENDOR: City of Fort Worth Critical Start,Inc. Attn:Kevin Gunn,Assistant City Manager Attn: Sanjay Parikh,Vice President of Professional Services 200 Texas Street 6851 Communications Parkway Fort Worth TX 76102 Plano,TX 75024 Facsimile: (817)392-8654 Facsimile: (214) 919-4050 With Copy to the City Attorney at same address 14. Solicitation of Employees. Neither the City nor Vendor shall, during the term of this Agreement and additionally for a period of one year after its termination,solicit for employment or employ, whether as employee or independent contractor, any person who is or has been employed by the other during the term of this Agreement,without the prior written consent of the person's employer.This provision shall not apply to an employee who responds to a general solicitation or advertisement of employment by either parry. 15. Governmental Powers. It is understood and agreed that by execution of this Agreement, the City does not waive or surrender any of its governmental powers. 16. No Waiver. The failure of the City or Vendor to insist upon the performance of any term or provision of this Agreement or to exercise any right granted herein shall not constitute a waiver of the City's or Vendor's respective right to insist upon appropriate performance or to assert any such right on any Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 9 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. future occasion. 17. Governing;Law and Venue. This Agreement shall be construed in accordance with the laws of the State of Texas. If any action, whether real or asserted, at law or in equity, is brought on the basis of this Agreement,venue for such action shall lie in state courts located in Tarrant County,Texas or the United States District Court for the Northern District of Texas,Fort Worth Division. 18. Severability. If any provision of this Agreement is held to be invalid, illegal or unenforceable,the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. 19. Force Majeure. The City and Vendor shall exercise their best efforts to meet their respective duties and obligations as set forth in this Agreement,but shall not be held liable for any delay or omission in performance due to force majeure or other causes beyond their reasonable control (force majeure), including, but not limited to, compliance with any government law,ordinance or regulation, acts of God, acts of the public enemy, fires, strikes, lockouts, natural disasters, wars, riots, material or labor restrictions by any governmental authority,transportation problems and/or any other similar causes. 20. Headings Not Controlling. Headings and titles used in this Agreement are for reference purposes only and shall not be deemed a part of this Agreement. 21. Review of Counsel. The parties acknowledge that each party and its counsel have reviewed this Agreement and that the normal rules of construction to the effect that any ambiguities are to be resolved against the drafting party shall not be employed in the interpretation of this Agreement or exhibits hereto. 22. Amendments. No amendment of this Agreement shall be binding upon a party hereto unless such amendment is set forth in a written instrument, and duly executed by an authorized representative of each party. 23. Entirety of Agreement. This Agreement, including any exhibits attached hereto and any documents incorporated herein by reference, contains the entire understanding and agreement between the City and Vendor, their assigns and successors in interest, as to the matters contained herein.Any prior or contemporaneous oral or written agreement is hereby declared null and void to the extent in conflict with any provision of this Agreement. 24. Counterparts. This Agreement may be executed in one or more counterparts and each counterpart shall,for all purposes,be deemed an original,but all such counterparts shall together constitute one and the same instrument.An executed Agreement,modification,amendment,or separate signature page shall constitute a duplicate if it is transmitted through electronic means, such as fax or e-mail, and reflects the signing of the document by any party. Duplicates are valid and binding even if an original paper document bearing each party's original signature is not delivered. 25. Warranty of Services. Vendor warrants that its services will be of a professional quality and conform to generally prevailing industry standards. City must give written notice of any breach of this warranty within thirty(30) days from the date that the services are completed. In such event, at Vendor's option,Vendor shall either(a) use commercially reasonable efforts to re-perform the services in a manner that conforms with the warranty, or (b)refund the fees paid by the City to Vendor for the nonconforming services. 26. Milestone Acceptance. Vendor shall verify the quality of each deliverable before submitting it to the City for review and approval. The City will review all deliverables to determine their Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 10 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. acceptability and signify acceptance by execution of the Milestone Acceptance Form, which is attached hereto as Exhibit"C."If the City rejects the submission, it will notify the Vendor in writing as soon as the determination is made listing the specific reasons for rejection. The Vendor shall have ten (10) days to correct any deficiencies and resubmit the corrected deliverable. Payment to the Vendor shall not be authorized unless the City accepts the deliverable in writing in the form attached. The City's acceptance will not be unreasonably withheld. 27. Network Access. 27.1. City Network Access. If Vendor, and/or any of its employees, officers, agents, servants or subcontractors(for purposes of this section"Vendor Personnel"),requires access to the City's computer network in order to provide the services herein,Vendor shall execute and comply with the Network Access Agreement which is attached hereto as Exhibit "D" and incorporated herein for all purposes. 27.2. Federal Law Enforcement Database Access. If Vendor, or any Vendor Personnel, requires access to any federal law enforcement database or any federal criminal history record information system, including but not limited to Fingerprint Identification Records System ("FIRS"),Interstate Identification Index System("III System"),National Crime Information Center ("NCIC") of National Fingerprint File ("NFF"), or Texas Law Enforcement Telecommunications Systems ("TLETS"), that is governed by and/or defined in Title 28, Code of Federal Regulations Part 20 ("CFR Part 20"), for the purpose of providing services for the administration of criminal justice as defined therein on behalf of the City or the Fort Worth Police Department, under this Agreement, Vendor shall comply with the Criminal Justice Information Services Security Policy and CFR Part 20, as amended, and shall separately execute the Federal Bureau of Investigation Criminal Justice Information Services Security Addendum.No changes,modifications,alterations, or amendments shall be made to the Security Addendum. The document must be executed as is, and as approved by the Texas Department of Public Safety and the United States Attorney General. 28. Immigration Nationality. Vendor shall verify the identity and employment eligibility of its employees who perform work under this Agreement, including completing the Employment Eligibility Verification Form (1-9). Upon request by City,Vendor shall provide City with copies of all I-9 forms and supporting eligibility documentation for each employee who performs work under this Agreement. Vendor shall adhere to all Federal and State laws as well as establish appropriate procedures and controls so that no services will be performed by any Vendor employee who is not legally eligible to perform such services. VENDOR SHALL INDEMNIFY CITY AND HOLD CITY HARMLESS FROM ANY PENALTIES, LIABILITIES, OR LOSSES DUE TO VIOLATIONS OF THIS PARAGRAPH BY VENDOR, VENDOR'S EMPLOYEES, SUBCONTRACTORS, AGENTS, OR LICENSEES. City, upon written notice to Vendor, shall have the right to immediately terminate this Agreement for violations of this provision by Vendor. 29. Informal Dispute Resolution. Except in the event of termination pursuant to Section 4.2,if either City or Vendor has a claim, dispute,or other matter in question for breach of duty, obligations,services rendered or any warranty that arises under this Agreement,the parties shall first attempt to resolve the matter through this dispute resolution process. The disputing party shall notify the other party in writing as soon as practicable after discovering the claim, dispute,or breach. The notice shall state the nature of the dispute and list the party's specific reasons for such dispute. Within ten(10) business days of receipt of the notice, both parties shall commence the resolution process and make a good faith effort,either through email,mail,phone conference,in person meetings,or other reasonable means to resolve any claim,dispute,breach or other matter in question that may arise out of,or in connection with this Agreement. If the parties fail to resolve the dispute within sixty(60) days of the date of receipt of the notice of the dispute,then the parties may submit the matter Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 11 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. to non-binding mediation in Tarrant County,Texas,upon written consent of authorized representatives of both parties in accordance with the Industry Arbitration Rules of the American Arbitration Association or other applicable rules governing mediation then in effect.The mediator shall be agreed to by the parties.Each party shall be liable for its own expenses, including attorney's fees; however, the parties shall share equally in the costs of the mediation. If the parties cannot resolve the dispute through mediation,then either party shall have the right to exercise any and all remedies available under law regarding the dispute. Notwithstanding the fact that the parties may be attempting to resolve a dispute in accordance with this informal dispute resolution process,the parties agree to continue without delay all of their respective duties and obligations under this Agreement not affected by the dispute. Either party may, before or during the exercise of the informal dispute resolution process set forth herein, apply to a court having jurisdiction for a temporary restraining order or preliminary injunction where such relief is necessary to protect its interests. 30. No Boycott of Israel. If Vendor has fewer than 10 employees or the Agreement is for less than$100,000,this section does not apply. Vendor acknowledges that in accordance with Chapter 2270 of the Texas Government Code, City is prohibited from entering into a contract with a company for goods or services unless the contract contains a written verification from the company that it: (1) does not boycott Israel; and (2) will not boycott Israel during the term of the contract. The terms "boycott Israel" and "company" shall have the meanings ascribed to those terms in Section 808.001 of the Texas Government Code. By signing this Addendum, Vendor certifies that Vendor's signature provides written verification to City that Vendor: (1) does not boycott Israel; and (2) will not boycott Israel during the term of the Agreement. 31. Reporting Requirements. 31.1. For purposes of this section,the words below shall have the following meaning: 31.1.1. Child shall mean a person under the age of 18 years of age. 31.1.2. Child pornography means an image of a child engaging in sexual conduct or sexual performance as defined by Section 43.25 of the Texas Penal Code. 31.1.3. Computer means an electronic, magnetic, optical, electrochemical, or other high-speed data processing device that performs logical, arithmetic, or memory functions by the manipulations of electronic or magnetic impulses and includes all input, output,processing,storage,or communication facilities that are connected or related to the device. 31.1.4. Computer technician means an individual who, in the course and scope of employment or business, installs, repairs, or otherwise services a computer for a fee.This shall include installation of software,hardware,and maintenance services. 31.2. Reporting Requirement.If Vendor meets the definition of Computer Technician as defined herein, and while providing services pursuant to this Agreement, views an image on a computer that is or appears to be child pornography,Vendor shall immediately report the discovery of the image to the City and to a local or state law enforcement agency or the Cyber Tip Line at the National Center for Missing and Exploited Children.The report must include the name and address of the owner or person claiming a right to possession of the computer, if known, and as permitted by law. Failure by Vendor to make the report required herein may result in criminal and/or civil penalties. 32. Signature Authority. The person signing this agreement hereby warrants that he/she has Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 12 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. the legal authority to execute this agreement on behalf of the respective party, and that such binding authority has been granted by proper order, resolution, ordinance or other authorization of the entity. This Agreement, and any amendment(s) hereto, may be executed by any authorized representative of Vendor whose name, title and signature is affixed on the Verification of Signature Authority Form, which is attached hereto as Exhibit`E" and incorporate herein by reference. Each party is fully entitled to rely on these warranties and representations in entering into this Agreement or any amendment hereto. 33. Survival of Provisions. The parties'duties and obligations pursuant to Section 4.4(Duties and Obligations),5 (Disclosure of Conflicts and Confidential Information), Section 6(Right to Audit),and Section 8 (Liability and Indemnification)shall survive termination of this Agreement. (signature page follows) Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 13 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. ACCEPTED AND AGREED: CITY- CITY OF FORT TORTH CONTRACT COMPLIANCE MANAGER: By signing I acknowledge that I am the person .' responsible for the monitoring and administration of this contract, including ensuring all By: performance and rep ing requirements. Name: Kevin Gunn Title: Assistant rty Manager Date: �, By: Name: s ' race APPROVAL RECOMMENDED: Title: T Solutions Manager APPROVED AS TO FORM AND LEGALITY: By: Na oger Wright Tit "Interim Director,1. Solutions By: Name: Jo _.B. Stry lg ATTEST: Title: ssistant City Atto ey CONTRACT AUTHORIZATION: ,: M&C: P-12233 By: .r '- ..Approval Date: 08/14/2018 Name: arT e, K18 6115: RD18 - 3�14 Title: City ary VENDOR: Critical Start, Inc. By: FDocuSigned by: Sate q payiLL Name: Sanjay Parikh Title: Vice President of Professional Services Date: 12/13/2019 OFFMAL RECORD COTY SECRETA "r", FT. WORTH6.TX Cooperative Purchase Agreement—Technology(Rev. 8/19) Page 14 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. EXHIBIT A STATEMENT OF WORK Intentionally Left Blank Cooperative Purchasing Agreement—Technology—Exhibit A Page 15 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. EXHIBIT B PAYMENT SCHEDULE CRITICALSMV,U FORENSIC SERVICES 01RDER AND PAYMENT INI-GRMATIQN, Critical Start proposes to provide the Services and Deliverables at a fixed price not including travel expenses. Table 1. Combined Project Cost Type Description Combined Cost Consulting Forensic Analysis $12,000.00 DI discount(15%) $1800.00 TOM Cost $10,200.00 Payment Terms Critical Start will invoice City of Ft.Worth,TX for half of the assessment(50%)at the project kickoff and the remaining amount and expenses at the delivery of the engagement report. All Critical Start invoices are payable NET 30 days. Table 2 Additional Hourly Rate Type Description Combined Cost C*nrAting Forensic Analysis $300/hr DIR discount(15%) $45/hr Total Coo $255�hr Additional Hourly Rate Payment Terms Critical Start will create a Change Order if the need arises for additional hours to complete this project and send for approval to the City of Fort Worth.Work will continue once the change order is signed by both Critical Start and the City of Fort Worth. Confidential ' Page 7 Cooperative Purchasing Agreement—Technology—Exhibit B Page 16 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. EXHIBIT C MILESTONE ACCEPTANCE FORM Services Delivered: Milestone/Deliverable Ref. #: Milestone/Deliverable Name: Unit Testing Completion Date: Milestone/Deliverable Target Completion Date: Milestone/Deliverable Actual Completion Date: Approval Date: Comments(if needed): Approved by Vendor: Approved by City Department Director: Signature: Signature: Printed Name: Printed Name: Title: Title: Date: Date: For Director Use Only Contracted Payment Amount: Adjustments, including penalties: Approved Payment Amount: Cooperative Purchasing Agreement—Technology—Exhibit C Page 17 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. EXHIBIT D NETWORK ACCESS AGREEMENT 1. The Network. The City owns and operates a computing environment and network (collectively the "Network").Vendor wishes to access the City's network in order to provide description of services. In order to provide the necessary support, Vendor needs access to description of specific Network systems to which Vendor requires access, i.e. Internet,Intranet, email,HEAT System, etc. 2. Grant of Limited Access. Vendor is hereby granted a limited right of access to the City's Network for the sole purpose of providing description of services. Such access is granted subject to the terms and conditions forth in this Agreement and applicable provisions of the City's Administrative Regulation D-7 (Electronic Communications Resource Use Policy), of which such applicable provisions are hereby incorporated by reference and made a part of this Agreement for all purposes herein and are available upon request. 3. Network Credentials. The City will provide Vendor with Network Credentials consisting of user IDs and passwords unique to each individual requiring Network access on behalf of the Contractor. Access rights will automatically expire one(1)year from the date of this Agreement. If this access is being granted for purposes of completing services for the City pursuant to a separate contract,then this Agreement will expire at the completion of the contracted services, or upon termination of the contracted services, whichever occurs first. This Agreement will be associated with the Services designated below. 3.1. Services are being provided in accordance with City Secretary Contract No. Contract No.; 3.2. Services are being provided in accordance with City of Fort Worth Purchase Order No. PSK No.; 3.3. Services are being provided in accordance with the Agreement to which this Access Agreement is attached. 3.4. No services are being provided pursuant to this Agreement. 4. Renewal. At the end of the first year and each year thereafter, this Agreement may be renewed annually if the following conditions are met: 4.1. Contracted services have not been completed; 4.2. Contracted services have not been terminated;and 4.3. Within the thirty (30) days prior to the scheduled annual expiration of this Agreement, the Vendor has provided the City with a current list of its officers, agents, servants, employees or representatives requiring Network credentials. Notwithstanding the scheduled contract expiration or the status of completion of services, Vendor shall provide the City with a current list of officers, agents,servants, employees or representatives that require Network credentials on an annual basis.Failure to adhere to this requirement may result in denial of access to the Network and/or termination of this Agreement. 5. Network Restrictions. Contractor officers,agents,servants,employees or representatives may not share the City-assigned user IDs and passwords. Vendor acknowledges, agrees and hereby gives its authorization to the City to monitor Contractor's use of the City's Network in order to ensure Contractor's compliance with this Agreement. A breach by Contractor, its officers, agents, servants, employees or representatives,of this Agreement and any other written instructions or guidelines that the City provides to Vendor pursuant to this Agreement shall be grounds for the City immediately to deny Vendor access to the Cooperative Purchasing Agreement—Technology—Exhibit D Page 18 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. Network and Contractor's Data,terminate the Agreement, and pursue any other remedies that the City may have under this Agreement or at law or in equity. 5.1. Notice to Vendor Personnel—For purposes of this section,Vendor Personnel shall include all officers, agents, servants, employees, or representatives of Contractor. Vendor shall be responsible for specifically notifying all Vendor Personnel who will provide services to the City under this agreement of the following City requirements and restrictions regarding access to the City's Network: 5.1.1. Contractor shall be responsible for any City-owned equipment assigned to Vendor Personnel, and will immediately report the loss or theft of such equipment to the City; 5.1.2. Contractor, and/or Vendor Personnel, shall be prohibited from connecting personally-owned computer equipment to the City's Network; 5.1.3. Contractor Personnel shall protect City-issued passwords and shall not allow any third party to utilize their password and/or user ID to gain access to the City's Network; 5.1.4. Contractor Personnel shall not engage in prohibited or inappropriate use of Electronic Communications Resources as described in the City's Administrative Regulation D7; 5.1.5. Any document created by Vendor Personnel in accordance with this Agreement is considered the property of the City and is subject to applicable state regulations regarding public information; 5.1.6. Contractor Personnel shall not copy or duplicate electronic information for use on any non-City computer except as necessary to provide services pursuant to this Agreement; 5.1.7. All network activity may be monitored for any reason deemed necessary by the City; and 5.1.8. A Network user ID may be deactivated when the responsibilities of the Vendor Personnel no longer require Network access 6. Termination. In addition to the other rights of termination set forth herein, the City may terminate this Agreement at any time and for any reason with or without notice, and without penalty to the City.Upon termination of this Agreement,Vendor agrees to remove entirely any client or communications software provided by the City from all computing equipment used and owned by the Contractor,its officers, agents,servants, employees and/or representatives to access the City's Network. 7. Information Security.Vendor agrees to make every reasonable effort in accordance with accepted security practices to protect the Network credentials and access methods provided by the City from unauthorized disclosure and use. Vendor agrees to notify the City immediately upon discovery of a breach or threat of breach which could compromise the integrity of the City's Network, including but not limited to, theft of Contractor-owned equipment that contains City-provided access software, termination or resignation of officers, agents, servants, employees or representatives with access to City-provided Network credentials,and unauthorized use or sharing of Network credentials. (signature page follows) Cooperative Purchasing Agreement—Technology—Exhibit D Page 19 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. ACCEPTED AND AGREED: CITY OF FORT ORTH: CRITICAL START,INC.: DocuSigned by: By: By: S" "J patYt L Kevin Gunn Sanjay Parikh Assistant City Manager Vice President of Professional Services Date: Z/ 17/79 Date: 12/13/2019 r APPROVED AS TO FORM AND LEGALITY: By: J# B 'tr ng assistant City Attorney ATTEST: r;� - =k Se •et• y Na e City Secretary F� ° CITY ECRETARl`i.y9 e P Cooperative Purchasing Agreement—Technology—Exhibit D Page 20 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule A City Secretary Contract No. EXHIBIT E VERIFICATION OF SIGNATURE AUTHORITY Critical Start,Inc. 6851 Communications Parkway Plano,Texas 75024 Execution of this Signature Verification Form ("Form") hereby certifies that the following individuals and/or positions have the authority to legally bind the Vendor and to execute any agreement,amendment or change order on behalf of Vendor. Such binding authority has been granted by proper order, resolution, ordinance or other authorization of Company. The City is fully entitled to rely on the warranty and representation set forth in this Form in entering into any agreement or amendment with Vendor.Vendor will submit an updated Form within ten(10) business days if there are any changes to the signatory authority. The City is entitled to rely on any current executed Form until it receives a revised Form that has been properly executed by the Vendor. 1. Name: Sanjay Parikh '�ao� R-Professional Services t2� #� Signature 2. Name: Position: Signature 3. Name: Position: Signature Name: Signature of President/CEO Other Title: Date: Cooperative Purchasing Agreement—Technology—Exhibit E Page 21 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. SCHEDULE B SCOPE OF WORK CRITICAUSIART sr 12/10/2019 Statementof ■ Forensics Services for the City of Fort Worth,TX by Critical Start, Inc. Cooperative Purchasing Agreement—Technology—Schedule B Page 22 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. CRITICALSTART FORENSIC SERVICES rOUNSIC SrR Y 'CFS STATEMENT OF WORK Table of Contents EXECUTIVESUMMARY....................................................................................................3 ABOUTCRITICAL START..................................................................................................3 ANALYSIS ACTIVITIES......................................................................................................4 IncidentScoping...............................................................................................................................4 Forensicanalysis..............................................................................................................................4 Investigation of Unauthorized access incidents............................................................................4 Investigation of Malicious code incidents......................................................................................4 Reverseengineering.......................................................................................................................A DOCUMENTATION..........................................................................................................5 PROJECTMANAGEMENT.................................................................................................5 PROJECT RESPONSIBILITIES&ASSUMPTIONS..................................................................6 ORDER AND PAYMENT INFORMATION...........................................................................7 PaymentTerms............................................................................................................................7 AdditionalHourly Rate Payment Terms.............................................................................7 AUTHORIZATION............................................................................................................9 Agreement..........................................................................................................................................9 APPENDIX A:DISCRETIONARY ACCESS........................................................................ 10 APPENDIX B:SR.INCIDENT RESPONSE MANAGER BIO.................................................10 O Critical Stint,Inc. Page 2 Cooperative Purchasing Agreement—Technology—Schedule B Page 23 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. CRITICALSTAU FORENSIC SERVICES EXECUTIVE SUMMARY Critical Start,Inc.(Critical Start),formerly known as Critical Start, LLC.,is pleased to present this proposal for Forensic analysis for the City of Fort Worth,TX("City of Fort Worth,TX" or"Customer"). This project is performed to identify evidence of unauthorized access and/or malicious code on the H2Online webserver. ABOUT CRII ICAL START Critical Start is a Plano,TX based security company that is 100%employee owned with the goal to cost- effectively improve the security&compliance management capabilities of our customers by leveraging deep industry subject matter expertise.While focused on security and compliance services,we also resell a limited set of security products,and assist organizations that are moving from a reactive security to proactive security model,or who are working to address security&compliance challenges. Our professional services provide a compliment of offerings to assist organizations with the development, maintenance,and assessment of your Information Security,Risk,and Compliance Management Programs. Our teams of security analysts,assessors,and engineers deliver top tier real-world expertise with regard to building and maintaining world class information security capabilities and governance programs,and have helped numerous organizations in the following markets achieve their security&compliance objectives: • Retail& E-Commerce • Banking&Financial Services • Healthcare& Clinical Services • State&Local Government • Public Service Organizations • Technology Products&Services ©Critical Start,Inc. Page 3 Cooperative Purchasing Agreement—Technology—Schedule B Page 24 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. CRITICALSMT� _ FORENSIC SERVICES Ai',4ALYSIS ACTIVITIES The Forensic analysis services provided to the City of Fort Worth,TX will be focused on unauthorized access and malicious code investigation of the webserver"H2Online". Forensic imaging of the device has been conducted;thus,Critical Start will be analyzing the image(s) provided to them by the City of Fort Worth. Critical Start will perform forensic analysis to include the following procedures: Incident Scoping • Incident fact gathering o Gather all information pertinent to the investigation of the incident o Determine pertinent data sources of investigatory relevance and coordinate collection o Receive copies of volatile and non-volatile images/evidence Forensic analysis • Image processing o Image processing will be conducted using commercial forensic software(EnCase Forensic)to investigate the file system as well as unallocated areas of the image. o Volatile data(Memory captures, PCAP) analysis o Reverse engineering of"Click2Gov" program recovered from forensic image o Analysis to be conducted in accordance with Federal Rules of Evidence Investigation of Unauthorized access incidents • Conduct analysis to determine: o External or Internal source o Initial attack vector o Intruder objective o Dwell time o Data accessed/exfiltrated o Malicious code o Persistence on host or network Investigation of Malicious code incidents • Conduct analysis to determine: o Presence and location of Malicious code o Initial attack vector o Intruder objective o Dwell time o Data accessed/exfiltrated o Persistence on host or network o Indicators of compromise Reverse engineering • To include: o Click2Gov application exported from forensic image provided to Critical Start o Malicious code potentially exploiting the Click2Gov application o Suspicious code potentially exploiting applications or system files for the purpose of exploiting the C1ick2Gov application Confidential Page 4 Cooperative Purchasing Agreement—Technology—Schedule B Page 25 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. CRITICALSPM FORENSIC SERVICES DOCUMENTATION Our report will include an executive summary,and a detailed technical findings section.The executive summary section will reiterate the scope and purpose of the project as well as list key findings discovered during the analysis. Project Documentation includes a combined report including: • Executive Level Summary of Findings and Recommendations • Detailed findings section • Reverse engineering results • Indicators of compromise identified PROJECT MANAGEMENT Critical Start will designate a project manager to oversee the project,manage Critical Start resources,and be the Customer's primary contact with Critical Start regarding the following: • Management of scope(formal or informal requests for changes) • Conducting Status Meetings • Preparing Status Reports • Other activities as specified in this Statement of Work Additionally, project escalation and quality assurance resources will be designated to ensure that the City of Fort Worth receives the highest quality of service. CHANGE PROCESS The general change process will be implemented as illustrated in the Figure below. Either Critical Start or Customer may initiate a change,in writing,to the Project. The change will be evaluated,and any Project impact will be identified. If the evaluation of a change request submitted by Customer takes in excess of four (4)hours to complete,the cost of evaluation may be charged to Customer and any schedule slippage as a result of performing the evaluation will be documented as a formal change to the schedule. The price,scope, and schedule impact,if any,will be analyzed and documented. The change impact will then be processed for Customer authorization or closure. The change request form will include a description of the change,reason for the change,and initiator of the change as well as impact to scope,price,quality,schedule,resources,and risks. All changes must be mutually agreed by the parties in writing. Once approved,changes to the initial project will be implemented as described. If Critical Start and Customer are unable to resolve disposition of change order,the Project SOW will remain as defined in this document. ESCALATION PROCESS Timely resolution of issues is critical to maintaining project control and customer satisfaction. The purpose of the escalation process is to help ensure that issues are identified and resolved quickly. The escalation process provides a mechanism to alert Project Managers and other management personnel to issues not being resolved. Either Critical Start or Customer may escalate a project issue as follows: 1. Raise the issue initially to the Critical Start Project Manager or Project Lead. 2. If not resolved at this level,an issue report will be generated,and the issue will be escalated to the Project Sponsor. 3. Certain internal Critical Start issues may need to be escalated to the Critical Start VP or Managing Partner for resolution. Confidential Page 5 Cooperative Purchasing Agreement—Technology—Schedule B Page 26 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. CRITICALSPM FORENSIC SERVICES PROJECT RESPONSIBILITIES & ASSUMPTIONS This section details the assumptions and high-level responsibilities associated with the delivery of this Statement of Work. CITY OF FT. WORTH, TX RESPONSIBILITIES • Assign a Project Sponsor who: o Is available to Critical Start personnel throughout the life of the project. o Acts as an escalation point when conflicts cannot be resolved by the Project Manager. • Assign a Project Manager who is: o Responsible for all City of Ft.Worth,TX aspects of this Project. o Authorized to make all decisions relative to the Project,including identification and assignment of City of Ft.Worth,TX resources. o Available to Critical Start consulting personnel throughout the Project's life. o Is authorized to sign Status Reports,approve consultant hours,and approve project changes. o Will coordinate all interviews,onsite reviews,and meeting schedules. o Authorized to approve Project changes. • Complete any documentation requests associated with this statement of work in a timely fashion and provide requested information to Critical Start project lead. • Assign managers,process owners,and other personnel,as appropriate,to work with Critical Start throughout the project's life. It is expected that City of Ft.Worth,TX will engage and participate throughout the project lifecycle phases. Project performance is predicated on City of Ft.Worth,TX's staff, and response to documentation and information requests. Delays in providing this staffing or information may lead to a Change Order,and result in additional cost and/or delay in completion of the Services. CRITICAL START RESPONSIBILITIES In addition to the Services defined throughout this SOW,Critical Start shall • Provide a single point of contact to City of Ft.Worth,TX for the duration of the project for coordination and scheduling of project tasks,documentation and any changes to scope requiring a change order. • Coordinate activities of all Critical Start resources and provide City of Ft.Worth,TX with a calling tree • Provide immediate notification if critical vulnerabilities are identified. • Provide interim progress reports and briefings at the discretion of City of Ft.Worth,TX. GENERAL ASSUMPTIONS • City of Ft.Worth,TX will make reasonable efforts in advance of Critical Start's project activities to assemble all documentation and work papers within scope as identified by Critical Start. • City of Ft.Worth,TX acknowledges and agrees that:(i)any outcome of the services involving Forensic analysis is limited to a point-in-time examination of City of Ft.Worth,TX's compliance or non- compliance status with the applicable standards or industry best practices set forth in the Scope of Work. Confidentiol Page 6 Cooperative Purchasing Agreement—Technology—Schedule B Page 27 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. CRITICALSTART FORENSIC SERVICES OPIDER AND PAYlJ ENTI INFORMATION Critical Start proposes to provide the Services and Deliverables at a fixed price not including travel expenses. Table 1. Combined Project Cost _Type Description Combined Cost Consulting Forensic Analysis $1 2,000.00 DIR discount(15%) : $1800.00 Total Cost $10,200.00 Payment Terms Critical Start will invoice City of Ft.Worth,TX for half of the assessment(50%)at the project kickoff and the remaining amount and expenses at the delivery of the engagement report. All Critical Start invoices are payable NET 30 days. Table 2. Additional Hourly Rate Type Description Combined Cost Consulting Forensic Analysis $300/hr _ DIR discount(15%) $45%hr Total Cost $235/hr Additional Hourly Rate Payment Terms Critical Start will create a Change Order if the need arises for additional hours to complete this project and send for approval to the City of Fort Worth.Work will continue once the change order is signed by both Critical Start and the City of Fort Worth. Confidential v Page 7 Cooperative Purchasing Agreement—Technology—Schedule B Page 28 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. CRITICALSTART FORENSIC SERVICES Billing Contact: CJty of Ft.War+,TX Contact Name: Justin Grace IT Security-817.392-667 l(office) Pao Vang IT Solutions Security 817.392.2413 pao.vang@fortworthfexas.gov Critical Start Address: 6100 Tennyson Parkway,Suite 200 City,State,Zip(Country): Plano,TX 75024 Senior Account Manager. Mike Ref aki s Phone No: 214.649.9785 E-mail: mike.refakis@criticalstart.com Professional Services Project Manager. TBD Mobile No.: E-mail: pmo@criticalstart.com Prepared By: Eric Bach SOW Number: Issuance Date: 12/9/2019 Version: 2.0 Confidential Page 8 Cooperative Purchasing Agreement—Technology—Schedule B Page 29 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. CRITICAL-57Af7f FORENSIC SERVICES AUTIAORiZATJ N Agreement In addition to City of Ft.Worth,TX's execution of this SOW,Critical Start shall require a valid acceptable purchase order referencing this SOW in order to begin to provide the Services hereunder and the signature represents that their execution of this SOW is a binding commitment to purchase the Services described herein. However,in the event that City of Ft.Worth,TX does not issue purchase orders as a matter of business practice, City of Ft.Worth,TX herby warrants and represents that:1)its signature on this SOW authorizes Critical Start to provide the Services hereunder,and ii)that City of Ft.Worth,TX shall pay for Services provided to City of Ft. Worth,TX without the necessity of a purchase order,and iii)City of Ft.Worth,TX will not contest payment for the provision of Services hereunder due to the fact that no purchase order was issued. Professional Services Terms and Conditions are located on the Critical Start website at https://www.criticalstart.com/wo- contetrtJuploadsJ201 9/02 JCritical-Start-MSA 2019-1-28 v2-1.pdf. This SOW is valid for 60-days after issue date. Effective Date: City of Fort Worth,TX Critical Start,Inc. Authorized Signature Authorized Signature Printed Name Printed Name Title Title Date Date Please fax your documents to: Critical Start,Inc. ATTN:Sales Operations Phone: 214-810-6760 Fax:214-919-4050 Email:__1e ir+iticilstr�rt.c:ar Confidential Page 9 Cooperative Purchasing Agreement—Technology—Schedule B Page 30 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule B City Secretary Contract No. CRITICALST X FORENSIC SERVICES APPENDIX A: DISCRETIONARY ACCESS At no time during the scope of the engagement defined in this Statement of Work shall any employees of Critical Start who had any active involvement in the FY2019 PCI penetration testing engagement provided to the City of Fort Worth,TX have access to forensic evidence provided for this engagement, data resulting from forensic processing or forensic analysis,or findings and results of the forensic analysis of this engagement.This will not waiver until after the City of Fort Worth acknowledges completion of the engagement and no other on-going work is required for this incident. APPENDIX B: SR. INCIDENT RESPONSE MANAGER BIG} Bin:Eric Bach—Sr Incident Response Manager Cyber Security Professional with experience in Digital Forensics/Investigations for Local and Federal Law Enforcement,Intelligence community,Federal contracting and Private sector. 10+years Local Law Enforcement Officer(Illinois) 5 years Federal Law Enforcement(NCIS/ICE) Certifications/Licenses EnCE-EnCase Certified Examiner CISSP-Certified Information Systems Security Professional DOD Digital Forensic Examiner(DCITA) Seized Computer Evidence Recovery Specialist-(SCERS) Criminal Investigator Training Program(FLETC) NCIS Special Agent Basic Training(FLETC) ICE Special Agent Basic Training(FLETC) DoD Instructor Illinois Swom Peace Officer Cisco Certified Network Associate Microsoft Certified Systems Engineer Unix Sun/Solaris 2.7 Systems administrator A+ Professional Training Cook County Sheriff's Police Academy(Illinois) Computer Forensics(80 hr Illinois State's Attorney Course) Introduction to Networks and Computer Hardware(DCITA) Computer Incident Responders course(DCITA) Windows Forensic examinations-EnCase(DCITA) Forensics and Intrusions in a Windows Environment(DCITA) ArcSight-administration training(80 his) Network Investigations training for Responding Officers(NITRO) EnCase-Advanced network Investigations SANS-504 GCIH Confidential Page 10 Cooperative Purchasing Agreement—Technology—Schedule B Page 31 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule C City Secretary Contract No. SCHEDULE C TEXAS DEPARTMENT OF INFORMATION RESOURCES CONTRACT NO. DIR-TSO-3898 DIR Contract No. DIR-TSO-3898 Vendor Contract No. STATE OF TEXAS DEPARTMENT OF INFORMATION RESOURCES CONTRACT FOR PRODUCTS AND RELATED SERVICES CRITICAL START LLC 1. Introduction A. Parties This Contract for products and related services is entered into between the State of Texas, acting by and through the Department of Information Resources(hereinafter"DIR")with its principal place of business at 300 West 151" Street, Suite 1300,Austin,Texas 78701, and Critical Start,LLC(hereinafter"Vendor"),with its principal place of business at 6860 North Dallas Parkway, Suite 200,Plano,Texas 75024. B.Compliance with Procurement Laws This Contract is the result of compliance with applicable procurement laws of the State of Texas. DIR issued a solicitation on the Comptroller of Public Accounts' Electronic State Business Daily, Request for Offer (RFO) DIR-TSO-TMP-247, on May 17, 2016, for Information Technology Security(ITS)Hardware,Software and Services. Upon execution of this Contract,a notice of award for RFO DIR-TSO-TMP-247 shall be posted by DIR on the Electronic State Business Daily. C. Order of Precedence For purchase transactions under this Contract,the order of precedence shall be as follows: this Contract; Appendix A, Standard Terms and Conditions For Products and Related Services Contracts; Appendix B, Vendor's Historically Underutilized Businesses Subcontracting Plan; Appendix C, Pricing Index; Exhibit 1, Vendor's Response to RFO DIR-TSO-TMP-247, including all addenda; and Exhibit 2, RFO DIR-TSO-TMP-247, including all addenda; are incorporated by reference and constitute the entire agreement between DIR and Vendor governing purchase transactions. In the event of a conflict between the documents listed in this paragraph related to purchase transactions, the controlling document shall be this Contract, then Appendix A, then Appendix B, then Appendix C, then Exhibit 1, and finally Exhibit 2. In the event and to the extent any provisions contained in multiple documents address the same or substantially the same subject matter but do not actually conflict,the more recent provisions shall be deemed to have superseded earlier provisions. 2. Term of Contract The term of this Contract shall be one(1)year commencing on the last date of approval by DIR and Vendor.Prior to expiration of the original term,DIR and Vendor may extend the Contract,upon mutual agreement,for up to three(3)optional one-year terms. Additionally, the parties by mutual agreement may extend the term for up to ninety (90) additional calendar days. Department of-InformationResources Page 1 of 5 (DIR rev 04/21/16) Cooperative Purchasing Agreement—Technology—Schedule C Page 32 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule C City Secretary Contract No. DII2 Contract No. DIR-TSO-3898 Vendor Contract No. 3. Product and Service Offerings A. Products Products available under this Contract are limited to ITS products as specified in Appendix C,Pricing Index. Vendor may incorporate changes to their product offering; however, any changes must be within the scope of products awarded based on the posting described in Section 1.13 above. Vendor may not add a manufacturer's product line which was not included in the Vendor's response to the solicitation described in Section 1.13 above. B. Services Services available under this Contract are limited to ITS services as specified in Appendix C,Pricing Index.Vendor may incorporate changes to their service offering; however, any changes must be within the scope of services awarded based on the posting described in Section 1.13 above. 4. Pricing Pricing to the DIR Customer shall be as set forth in Appendix A, Section 8, Pricing, Purchase Orders,-Invoices and Payment,and as set forth in Appendix C,Pricing Index,and shall include the DIR Administrative Fee. 5. DIR Administrative Fee A)The administrative fee to be paid by the Vendor to DIR based on the dollar value of all sales to Customers pursuant to this Contract is three-quarters of one percent (.75%). Payment will be calculated for all sales, net of returns and credits. For example, the administrative fee for sales totaling$100,000 shall be$750.00. B) All prices quoted to Customers shall include the administrative fee. DIR reserves the right to change this fee upwards or downwards during the term of this Contract, upon written notice to Vendor without further requirement for a formal contract amendment. Any change in the administrative fee shall be incorporated in the price to the Customer. 6. Notification All notices under this Contract shall be sent to a party at the respective address indicated below. If sent to the State: Kelly Parker,CTPM,CTCM Director,Cooperative Contracts Department of Information Resources 300 W. 15a'St.,Suite 1300 Austin,Texas 78701 Phone:(512)475-1647 Facsimile:(512)475-4759 Email: kelly.parker@dir.texas.gov Department of lnformationResources Page 2 of 5 (DIR rev 04/21/16) Cooperative Purchasing Agreement—Technology—Schedule C Page 33 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule C City Secretary Contract No. DIR Contract No. DIR-TSO-3898 Vendor Contract No. If sent to the Vendor: Tera Davis Critical Start LLC 6860 N.Dallas Parkway,Suite 200 Plano,Texas 75024 Phone:(972)333-6305 Facsimile:(214)919-4050 Email:Tera.davis@criticalstart.com 7. Software License and Service Agreements A. Shrink/Click-wrap License Agreement Regardless of any other provision or other license terms which may be issued by Vendor after the effective date of this Contract, and irrespective of whether any such provisions have been proposed prior to or after the issuance of a Purchase Order for products licensed under this Contract, or the fact that such other agreement may be affixed to or accompany software upon delivery (shrink-wrap), the terms and conditions set forth in this Contract shall supersede and govern the license terms between Customers and Vendor. It is the Customer's responsibility to read the Shrink/Click-wrap License Agreement and determine if the Customer accepts the license terms as amended by this Contract. If the Customer does not agree with the license terms,Customer shall be responsible for negotiating with the reseller to obtain additional changes in the ShrinWClick-wrap License Agreement language from the software publisher. B. Conflicting or Additional Terms In the event that conflicting or additional terms in Vendor Software License Agreements,Shrink/Click Wrap License Agreements,Service Agreements or linked or supplemental documents amend or diminish the rights of DIR Customers or the State, such conflicting or additional terms shall not take precedence over the terms of this Contract. In the event of a conflict, any linked documents may not take precedence over the printed or referenced documents comprising this contract; provided further that any update to such linked documents shall only apply to purchases or leases of the associated Vendor product or service offering after the effective date of the update; and, provided further, that, if Vendor has responded to a solicitation or request for pricing, no update of such linked documents on or after the initial date of Vendor's initial response shall apply to that purchase unless Vendor directly informs Customer of the update before the purchase is consummated. In the event that different or additional terns or conditions would otherwise result from accessing a linked document,agreement to said linked document shall not be effective until reviewed and approved in writing by Customer's authorized signatory. Department oflnformationResources Page 3 of 5 (DIR rev 04/21/16) Cooperative Purchasing Agreement—Technology—Schedule C Page 34 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule C City Secretary Contract No. DIR Contract No. DIR-TSO-3898 Vendor Contract No. Vendor shall not without prior written agreement from Customer's authorized signatory,require any document that: 1)diminishes the rights,benefits,or protections ofthe Customer,or that alters the definitions,measurements,or method for determining any authorized rights,benefits,or protections of the Customer;or 2)imposes additional costs, burdens, or obligations upon Customer, or that alters the definitions, measurements,or method for determining any authorized costs,burdens,or obligations upon Customer. If Vendor attempts to do any of the foregoing,the prohibited documents will be void and inapplicable to the contract between DIR and Vendor or Vendor and Customer, and Vendor will nonetheless be obligated to perform the contract without regard to the prohibited documents,unless Customer elects instead to terminate the contract,which in such case may be identified as a termination for cause against Vendor. The foregoing requirements apply to all contracts, including, but not limited to, contracts between Customer and a reseller who attempts to pass through documents and obligations from its Manufacturer of Publisher. S. A'utho-.4.ed Ex eYtia..s to AYge—fix A,Standard Teruts and Conditions f r Product and Related Services Contracts. No exceptions have been agreed to by DIR and Vendor. The remainder of this page intentionally left blank DepartmentoflnformationResoarces Page 4 of 5 (DIR rev 04/21/16) Cooperative Purchasing Agreement—Technology—Schedule C Page 35 of 36 DocuSign Envelope ID:ADA717ED-3755-43EC-BOE5-BD2B97CD3A14 Schedule C City Secretary Contract No. DER Contract No. DIR-TSO-3898 Vendor Contract No. This Contract is executed to be effective as of the date of last signature. CRITICAL START LLC Authorized By: Signature on File Name: Tera Davis Title: Managing Director Date: 6/26/2017 The State of Texas,acting by and through the Department of Information Resources Authorized By: Signature on File Name: Hershel Becker Title: Chief Procurement Officer Date: 6/29/2017 Office of General Counsel: DB 6/29/2017 Department oflnformatlonResources Page 5 of 5 (DIRrev 04/21/16) Cooperative Purchasing Agreement—Technology—Schedule C Page 36 of 36 12/19/2019 M&C Review Official site of the City of Fort Worth,Teas CITY COUNCIL AGENDA FORT ORTH COUNCIL ACTION: Approved on 8/14/2018 REFERENCE ,, 13P18-00432892 SECURITY DATE: 8/14/2018 NO.: P-12233 LOG NAME: SOFTWARE SB ITS CODE: P TYPE: CONSENT PUBLIC NO HEARING. SUBJECT: Authorize Purchase Agreement with Critical Start, Inc.for Security Software,License Fees,Training,Professional and Maintenance Support Services for the Information Technology Solutions Department Using Cooperative Contracts in an Annual Amount Up to$500,000.00(ALL COUNCIL DISTRICTS) RECOMMENDATION: It is recommended that the City Council authorize Purchase Agreements with Critical Start, Inc.for Security Software,License Fees,Training,Professional and Maintenance Support Services for the Information Technology Solutions Department using State of Texas Department of Information Resources Cooperative Contracts in an Annual Amount Up to$500,000.00,with renewal options for annual maintenance. DISCUSSION: The Information Technology Solutions(ITS)Department will use this purchase Agreement to purchase security software and for license fees,training,professional services,maintenance and support services from Critical Start,Inc.for all City departments on an as-needed basis. ITS works with each City department to install the Security Software for City-owned servers,desktop and mobile computers.The software will enhance the security posture of the City against newer tools, techniques,and procedures that adversaries are using.The software will also provide a method for doing remote software inventory for the support of Administrative Regulations D6. PRICE ANALYSIS-The Department of Information Resources(DIR)contract offers fixed discounts. There is an additional minimum discount for equipment purchased through the State of Texas online store.Staff reviewed the pricing and determined it to be fair and reasonable. COOPERATIVE PURCHASE-State law provides that a local government purchasing an item under a cooperative purchasing Agreement satisfies any state law requiring that the local government seek competitive bids for purchase of the item. DIR Contracts are competitively bid to increase and simplify the purchasing power of government entities across the State of Texas. M/WBE OFFICE- A MBE/SBE goal is not assigned when purchasing from an approved purchasing cooperative or public entity. SUCCESSOR CONTRACTS-To facilitate planning and budgeting Staff would prefer to have annual Agreements that align with the Fiscal Year. However,the DIR Agreement is out of alignment with the City's Fiscal Year and its current term will expire September 16,2020. In order for this purchase to align with the City's Fiscal Year,adoption of this Mayor and Council Communication(M&C)technically authorizes(i)a series of purchase Agreements,each of which will align to a term of the DIR Agreement to ensure legal authority exists for the contract,and(ii)an annual spend amount,future years of which would be subject to City Council appropriation. In the event the DIR Agreement is not renewed,Staff would cease purchasing at the end of the last purchase Agreement coinciding with a valid DIR Agreement. If the City Council were to not appropriate funds for a future year,Staff would stop making purchases when the last appropriation expires,regardless of whether the then-current purchase Agreement has expired. The City will initially use DIR Contract DIR-TSO-3248 and DIR Contract DIR-TSO-3898 to make purchases authorized by this M&C. As noted,that Agreement DIR-TSO-3248 is set to expire on September 16,2020 and DIR-TSO-3898 is set to expire June 29,2021 . If DIR Contract DIR-TSO- 3248 and DIR Contract DIR-TSO-3898 are extended,this M&C authorizes the City to purchase similar equipment and supplies under the extended contracts. If DIR Contract DIR-TSO-3248 and DIR-Contract DIR-TSO-3898 are not extended but DIR executes a new cooperative contract with Critical Start, Inc.and with substantially similar terms as DIR Contract DIR-TSO-3248 and DIR-TSO- 3898,this M&C authorizes the City to purchase the equipment and supplies under the new DIR contracts. AGREEMENT TERM-Upon City Council's approval,this Agreement will commence upon execution by both parties and continue in accordance with the terms and conditions of DIR Contract No.DIR- TSO-3248 and DIR-TSO-3898 or applicable successive DIR contracts for the same services. RENEWAL OPTIONS-This Agreement may be renewed for up to four additional one-year terms at the City's option.This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. Staff anticipates the cost for renewal years will be the same as for the first year. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that funds are available in the current operating budget and capital budget,as appropriated,and that prior to an expenditure being made,the Information Technology Solutions Department has the responsibility to validate the availability of funds. apps.cfwnet.org/council_packet/mc_review.asp?ID=26128&councildate=8/14/2018 1/2 12/19/2019 M&C Review BQN\17-0503\SB TO Fund Department Account Project Program Activity Budget Reference# Amount ID ID Year Chartfield 2 FROM Fund Department Account Project Program Activity Budget Reference# Amount ID I I ID I Year (Chartfield 2) Submitted for City Manager's Office by_ Susan Alanis(8180) Originating Department Head: Cynthia Garcia(8525) Additional Information Contact: Cythnia Garcia(8525) Sheila Baker(8356) ATTACHMENTS Critical Start Form 1295 Certificate.pdf apps.cfwnet.org/council_packet/mc_review.asp?ID=26128&councildate=8/14/2018 2/2