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HomeMy WebLinkAboutContract 53303P7.+'.rP7 03 _ _ _- VENDOR SERVICES AGREEMENT CTWEEN THE CITY OF FORT WORTH AND BAKER & TAYLOR, LLC VENDOR SERVICES AGREEMENT ("Agreement") is made and entered into by and ATY OF FORT WORTH ("City"), a Texas home rule municipal corporation, acting by and through Jesus Cbapa, its duly authorized Assistant City Manager, and BAKER & TAYLOR, LLC. ("Vendor"), a Limited Liability Company and acting by and through Stefanie Kremer, its duly authorized Director, Pricing Services, each individually referred to as a "party" and collectively referred to as the "parties." /.[e����Ir1�►Y �1Z�Ii111i5-I �i►Y 1h� The Agreement documents shall include the following: 1. This Vendor Services Agreement; 2. Exhibit A — Statement of Work; 3. Exhibit B — Price Schedule; 4. Exhibit C — Verification of Signature Authority Form, 5. Exhibit D --- Baker & Taylor .RFP Response, and 6. The Profiling Book as further described in Exhibit A, as may be amended from time to time. Exhibits A, B, C, and D which are attached hereto and incorporated herein, are made a part of this Agreement for all purposes. The Parties also agree that the Profiling Book, which will be created after execution of this Agreement and agreed to by both parties, shall be enforceable as if it were attached herewith including any amendments that are agreed to by the Parties. The Parties represent and warrant that the Profile Book shall not change any terms of this Vendor Services Agreement, but shall only better define the expectations of the Parties with regard to the preparation of the good to be ordered hereunder. In the event of any conflict between the terms and conditions of Exhibits A, B, C, D, E or the Profile Book, and the terms and conditions set forth in the body of this Agreement, the terms and conditions of this Agreement shall control. 1. SCOPE OF SERVICES. Vendor shall provide books and materials and collection development and management services to the Fort Worth Public Library ("Library"). Exhibit "A," Scope of Services more specifically describes the services to be provided hereunder. 2. TERM. This Agreement shall begin on November 6, 2019 ("Effective Date") and shall expire on November 5, 2020 ("Expiration Date"), unless terminated earlier in accordance with this Agreement ("Initial Term"). This Agreement may be renewed under the same terms and conditions for up to four (4) one-year renewal options,upon mutual agreement of the parties. 3. COMPENSATION. City shall pay Vendor in accordance with this Agreement and Exhibit B, which includes the product discounts and fee schedule of Vendor. No guarantee is made that a specific amount of products or services will be purchased. Total annual payments made under this Agreement by City shall not exceed three million, one hundred seventy-five thousand Dollars ($3,175,000.00). Payments shall be made to Vendor by City within 30 days after delivery of the goods and receipt by City of a correct invoice. The Parties acknowledge that this is one of two non-exclusive agreements for these services and that #W. fft`_T� OUNUAL RECORD Vendor Services Agreement ' TARY el.o. WORTH, TX amount for both contracts per term cannot exceed the total included herein. Vendor shall not perform any additional services or bill for expenses incurred for City not specified by this Agreement unless City requests and approves in writing the additional costs for such services. City shall not be liable for any additional expenses of Vendor not specified by this Agreement unless City first approves such expenses in writing. 4. TERMINATION. 4.1. Written Notice. City may terminate this Agreement at any time and for any reason by providing Vendor with 30 days' written notice of termination. Vendor may terminate this Agreement at any time and for any reason by providing City 60 days' written notice of termination. 4.2 Non -appropriation of Funds. In the event no funds or insufficient funds are appropriated by City in any fiscal period for any payments due hereunder, City will notify Vendor of such occurrence and this Agreement shall terminate on the last day of the fiscal period for which appropriations were received without penalty or expense to City of any kind whatsoever, except as to the portions of the payments herein agreed upon for which funds have been appropriated. 4.3 Duties and Obligations of the Parties. In the event that this Agreement is terminated prior to the Expiration Date, City shall pay Vendor for services actually rendered up to the effective date of termination and Vendor shall continue to provide City with services requested by City and in accordance with this Agreement up to the effective date of termination. Upon termination of this Agreement for any reason, Vendor shall provide City with copies of all completed or partially completed documents prepared under this Agreement. In the event Vendor has received access to City Information or data as a requirement to perform services hereunder, Vendor shall return all City provided data to City in a machine readable format or other fonnat deemed acceptable to City. 5. DISCLOSURE OF CONFLICTS AND CONFIDENTIAL INFORMATION. 5.1 Disclosure of Conflicts. Vendor hereby warrants to City that Vendor has made full disclosure in writing of any existing or potential conflicts of interest related to Vendor's services under this Agreement. In the event that any conflicts of interest arise after the Effective Date of this Agreement, Vendor hereby agrees immediately to make full disclosure to City in writing. 5.2 Confidential Information. Vendor, for itself and its officers, agents and employees, agrees that it shall treat all information provided to it by City ("City Information") as confidential and shall not disclose any such information to a third party without the prior written approval of City. 5.3 Unauthorized Access. Vendor shall store and maintain City Information in a secure manner and shall not allow unauthorized users to access, modify, delete or otherwise corrupt City Information in any way. Vendor shall notify City immediately if the security or integrity of any City Information has been compromised or is believed to have been compromised, in which event, Vendor shall, in good faith, use all commercially reasonable efforts to cooperate with City in identifying what information has been accessed by unauthorized means and shall fully cooperate with City to protect such City Information from farther unauthorized disclosure. 6. RIGHT TO AUDIT. Vendor agrees that City shall, until the expiration of three (3) years after final payment under this contract, or the final conclusion of any audit commenced during the said three years, have access to and the right to examine at reasonable times any directly pertinent books, documents, papers and records, including, Vendor Services Agreement Page 2 of 206 but not limited to, all electronic records, of Vendor involving transactions relating to this Agreement at no additional cost to City. Vendor agrees that City shall have access during normal working hours to all necessary Vendor facilities and shall be provided adequate and appropriate work space in order to conduct audits in compliance with the provisions of this section. City shall give Vendor reasonable advance notice of intended audits. This section shall survive the expiration or termination of this Agreement. 7. INDEPENDENT CONTRACTOR. It is expressly understood and agreed that Vendor shall operate as an independent contractor as to all rights and privileges and work performed under this Agreement, and not as agent, representative or employee of City. Subject to and in accordance with the conditions and provisions of this Agreement, Vendor shall have the exclusive right to control the details of its operations and activities and be solely responsible for the acts and omissions of its officers, agents, servants, employees, consultants and subcontractor. Vendor acknowledges that the doctrine of respondeat superior shall not apply as between City, its officers, agents, servants and employees, and Vendor, its officers, agents, employees, servants, Vendors and subcontractors. Vendor fiirther agrees that nothing herein shall be construed as the creation of a partnership or joint enterprise between City and Vendor. It is further understood that City shall in no way be considered a Co -employer or a Joint employer of Vendor or any officers, agents, servants, employees or subcontractor of Vendor. Neither Vendor, nor any officers, agents, servants, employees or subcontractor of Vendor shall be entitled to any employment benefits from City. Vendor shall be responsible and liable for any and all payment and reporting of taxes on behalf of itself, and any of its officers, agents, servants, employees or subcontractor. 8. LIABILITY AND INDEMNIFICATION. 8.1 LIABILITY - VENDOR SHALL BE LIABLE AND RESPONSIBLE FOR ANY AND ALL PROPERTY LOSS, PROPERTY DAMAGE AND/OR PERSONAL INJURY, INCLUDING DEATH, TO ANY AND ALL PERSONS, OF ANY FIND OR CHARACTER, WHETHER REAL OR ASSERTED, TO THE EXTENT CAUSED BY THE NEGLIGENT ACT(S) OR OMISSION(S), MALFEASANCE OR INTENTIONAL MISCONDUCT OF VENDOR, ITS OFFICERS, AGENTS, SERVANTS OR EMPLOYEES. 8.2 GENERAL INDEMNIFICATION- VENDOR HEREBYCOVENANTSANDAGREES TO INDEMNIFY, HOLD HARMLESSAND DEFEND CITY, ITS OFFICERS, AGENTS, SERVANTS AND EMPLOYEES, FROMANDAGAINSTANYAND ALL CLAIMS OR LAWSUITS OFANYKIND OR CHARACTER, WHETHER REAL OR ASSERTED, FOR EITHER PROPERTY DAMAGE OR LOSS (INCLUDING ALLEGED DAMAGE OR LOSS TO VENDOR'S BUSINESS AND ANY RESULTING LOST PROFITS) AND/OR PERSONAL INJURY, INCLUDING DEATH, TO ANYAND ALL PERSONS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, TO THE EXTENT CAUSED BY THE NEGLIGENT ACTS OR OMISSIONS OR MALFEASANCE OF VENDOR, ITS OFFICERS, AGENTS, SERVANTS OR EMPLOYEES 8.3 INTELLECTUAL PROPERTY INDEMNIFICATION — Vendor agrees to defend, settle, or pay, at its own cost and expense, any claim or action against City for infringement of any patent, copyright, trade mark, trade secret, or similar property right arising from City's use of the software and/or documentation in accordance with this Agreement, it being understood that this agreement to defend, settle or pay shall not apply if City modifies or misuscs the software and/or documentation. So long as Vendor bears the cost and expense of payment for claims or actions against City pursuant to this section, Vendor shall have the right to conduct the defense of any such claim or Vendor Services Agreement Page 3 of 206 action and all negotiations for its settlement or compromise and to settle or compromise any such claim; however, City shall have the right to fully participate in any and all such settlement, negotiations, or lawsuit as necessary to protect City's interest, and City agrees to cooperate with Vendor in doing so. In the event City, for whatever reason, assumes the responsibility for payment of costs and expenses for any claim or action brought against City for infringement arising under this Agreement, City shall have the sole right to conduct the defense of any such claim or action and all negotiations for its settlement or compromise and to settle or compromise any such claim; however, Vendor shall fully participate and cooperate with City in defense of such claim or action. City agrees to give Vendor timely written notice of any such claim or action, with copies of all papers City may receive relating thereto. Notwithstanding the foregoing, City's assumption of payment of costs or expenses shall not eliminate Vendor's duty to indemnify City under this Agreement. If the software and/or documentation or any part thereof is held to infringe and the use thereof is enjoined or restrained or, if as a result of a settlement or compromise, such use is materially adversely restricted, Vendor shall, at its own expense and as City's sole remedy, either: (a) procure for City the right to continue to use the software and/or documentation; or (b) modify the software and/or documentation to make it non -infringing, provided that such modification does not materially adversely affect City's authorized use of the software and/or documentation; or (c) replace the software and/or documentation with equally suitable, compatible, and functionally equivalent non -infringing software and/or documentation at no additional charge to City; or (d) if none of the foregoing alternatives is reasonably available to Vendor terminate this Agreement, and refund all amounts paid to Vendor by City, subsequent to which termination City may seek any and all remedies available to City under law. Section 8 shah survive the expiration or termination of this Agreement. 9. ASSIGNMENT AND SUBCONTRACTING. 9.1 Assignment. Vendor shall not assign or subcontract any of its duties, obligations or rights under this Agreement without the prior written consent of City. If City grants consent to an assignment, the assignee shall execute a written agreement with City and Vendor under which the assignee agrees to be bound by the duties and obligations of Vendor under this Agreement. Vendor and Assignee shall be jointly liable for all obligations of Vendor under this Agreement prior to the effective date of the assignment. 9.2 Subcontract. If City grants consent to a subcontract, sub Vendor shall execute a written agreement with Vendor referencing this Agreement under which sub Vendor shall agree to be bound by the duties and obligations of Vendor under this Agreement as such duties and obligations may apply. Vendor shall provide City with a fiilly executed copy of any such subcontract. 10. INSURANCE. Vendor shall provide City with certificate(s) of insurance documenting policies of the following types and minimurn coverage limits that are to be in effect prior to commencement of any work pursuant to this Agreement: 10.1 Coverage and Limits (a) Commercial General Liability: $1,000,000 - Each Occurrence $2,000,000 - Aggregate Vendor Services Agreement Page 4 of 206 (b) Automobile Liability: $1,000,000 - Each occurrence on a combined single limit basis Coverage shall be on any vehicle used by Vendor, its employees, agents, representatives in the course of providing services under this Agreement. "Any vehicle" shall be any vehicle owned, hired and non -owned. (c) Worker's Compensation: Statutory limits according to the Texas Workers' Compensation Act or any other state workers' compensation laws where the work is being performed Employers' liability $100,000 - Bodily Injury by accident; each accidentloccurrence $100,000 - Bodily Injury by disease; each employee $500,000 - Bodily Injury by disease; policy limit 10.2 General Requirements (a) The commercial general liability and automobile liability policies shall name City as an additional insured thereon by blanket endorsement, as its interests may appear. The term City shall include its employees, officers, officials, agents, and volunteers in respect to the contracted services. (b) A minimum of Thirty (30) days' notice of cancellation or reduction in limits of coverage shall be provided to City. Ten (10) days' notice shall be acceptable in the event of non-payment of premium. Notice shall be sent to the Risk Manager, City of Fort Worth, 200 Texas Street, Fort Worth, Texas 76102, with copies to the Fort Worth City Attorney at the same address. (c) The insurers for all policies must be licensed and/or approved to do business in the State of Texas. All insurers must have a minimum rating of A- VII in the current A.M. Best Key Rating Guide, or have reasonably equivalent financial strength and solvency to the satisfaction of Risk Management. If the rating is below that required, written approval of Risk Management is required. (d) Any failure on the part of City to request required insurance documentation shall not constitute a waiver of the insurance requirement. (e) Certificates of Insurance evidencing that Vendor has obtained all required insurance shall be delivered to the City prior to Vendor proceeding with any work pursuant to this Agreement. 11. COMPLIANCE WITH LAWS, ORDINANCES, RULES AND REGULATIONS. Vendor agrees that in the performance of its obligations hereunder, it shall comply with all applicable federal, state and local laws, ordinances, rules and regulations and that any work it produces in connection with this Agreement will also comply with all applicable federal, state and local laws, Vendor Services Agreement Page 5 of 206 ordinances, rules and regulations. If City notifies Vendor of any violation of such laws, ordinances, rules or regulations, Vendor shall immediately desist from and correct the violation. 12. NON-DISCRIMINATION COVENANT. Vendor, for itself, its personal representatives, assigns, subcontractors and successors in interest, as part of the consideration herein, agrees that in the performance of Vendor's duties and obligations hereunder, it shall not discriminate in the treatment or employment of any individual or group of individuals on any basis prohibited by law. IF ANY CLAIM ARISES FROM AN ALLEGED VIOLATION OF THIS NON-DISCRIMINATION COVENANT BY VENDOR, ITS PERSONAL REPRESENTATIVES, ASSIGNS, SUBCONTRACTORS OR SUCCESSORS IN INTEREST, VENDOR AGREES TO ASSUME SUCH LIABILITY AND TO INDEMNIFY AND DEFEND CITY AND HOLD CITY HARMLESS FROM SUCH CLAIM. 13. NOTICES. Notices required pursuant to the provisions of this Agreement shall be conclusively determined to have been delivered when (1) hand -delivered to the other party, its agents, employees, servants or representatives, (2) delivered by facsimile with electronic confirmation of the transmission, or (3) received by the other party by United States Mail, registered, return receipt requested, addressed as follows: To CITY: City of Fort Worth Attn: Jesus Chapa, Assistant City Manager 200 Texas Street Fort Worth, TX 76102-6314 Facsimile: (817) 392-8654 With copy to Fort Worth City Attorney's Office at same address 14. SOLICITATION OF EMPLOYEES. To VENDOR: BAKER & TAYLOR, LLC Stefani Kremer, Director, Pricing Services 2550 West Tyvola Rd Suite 300 Charlotte NC 28217 Facsimile: 704-998-3260 Neither City nor Vendor shall, during the term of this Agreement and additionally for a period of one year after its termination, solicit for employment or employ, whether as employee or independent contractor, any person who is or has been employed by the other during the term of this Agreement, without the prior written consent of the person's employer. Notwithstanding the foregoing, this provision shall not apply to an employee of either party who responds to a genera] solicitation of advertisement of employment by either party. 15. GOVERNMENTAL POWERS. It is understood and agreed that by execution of this Agreement, City does not waive or surrender any of its governmental powers or immunities. 16. NO WAIVER. Vendor Services Agreement Page 6 of 206 The failure of City or Vendor to insist upon the perfonnanee of any term or provision of this Agreement or to exercise any right granted herein shall not constitute a waiver of City's or Vendor's respective right to insist upon appropriate performance or to assert any such right on any future occasion. 17. GOVERNING LAW / VENUE. This Agreement shall be construed in accordance with the laws of the State of Texas. If any action, whether real or asserted, at law or in equity, is brought pursuant to this Agreement, venue for such action shall lie in state courts located in Tarrant County, Texas or the United States District Court for the Northern District of Texas, Fort Worth Division. 18. SEVERABILITY. if any provision of this Agreement is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. 19. FORCE MAJEURE. City and Vendor shall exercise their best efforts to meet their respective duties and obligations as set forth in this Agreement, but shall not be held liable for any delay or omission in performance due to force majeure or other causes beyond their reasonable control, including, but not limited to, compliance with any government law, ordinance or regulation, acts of God, acts of the public enemy, fires, strikes, lockouts, natural disasters, wars, riots, material or labor restrictions by any governmental authority, transportation problems and/or any other similar causes. 20. HEADINGS NOT CONTROLLING. Headings and titles used in this Agreement are for reference purposes only, shall not be deemed a part of this Agreement, and are not intended to define or limit the scope of any provision of this Agreement. 21. REVIEW OF COUNSEL. The parties acknowledge that each party and its counsel have reviewed and revised this Agreement and that the normal rules of construction to the effect that any ambiguities are to be resolved against the drafting party shall not be employed in the interpretation of this Agreement or :Exhibits A, B, and C. 22. AMENDMENTS/ MODIFICATIONS/ EXTENSIONS. No amendment, modification, or extension of this Agreement shall be binding upon a party hereto unless set forth in a written instrument, which is executed by an authorized representative of each party. 23. ENTIRETY OF AGREEMENT. This Agreement, including Exhibits A, B, C, and D contains the entire understanding and agreement between City and Vendor, their assigns and successors in interest, as to the matters contained herein. Any prior or contemporaneous oral or written agreement is hereby declared null and void to the extent in conflict with any provision of this Agreement. 24. COUNTERPARTS AND ELECTRONIC SIGNATURE. Vendor Services Agreement Page 7 of 206 This Agreement may be executed in multiple counterparts, each of which shall be an original and all of which shall constitute one and the same instrument. A facsimile copy or computer image, such as a PDF or tiff image, or a signature, shall be treated as and shall have the same effect as an original. 25. WARRANTY OF SERVICES. Vendor warrants that its services will be of a high quality and conform to generally prevailing industry standards. City must give written notice of any breach of this warranty within thirty (30) days from the date that the services are completed. In such event, at Vendor's option, Vendor shalt either (a) use commercially reasonable efforts to re -perform the services in a manner that conforms with the warranty, or (b) refund the fees paid by City to Vendor for the nonconforming services. 26. IMMIGRATION NATIONALITY ACT. Vendor shall verify the identity and employment eligibility of its employees who perform work under this Agreement, including completing the Employment Eligibility Verification Form (I-9). Upon request by City, Vendor shall provide City with copies of all I-9 forms and supporting eligibility documentation for each employee who performs work under this Agreement. Vendor shall adhere to all Federal and State laws as well as establish appropriate procedures and controls so that no services will be performed by any Vendor employee who is not legally eligible to perform such services. VENDOR SITALL INDEMNIFY CITY AND HOLD CITY HARMLESS FROM ANY PENALTIES, LIABILITIES, OR LOSSES DUE TO VIOLATIONS OF THIS PARAGRAPH BY VENDOR, VENDOR'S EMPLOYEES, SUBCONTRACTORS, AGENTS, OR LICENSEES. City, upon written notice to Vendor, shall have the right to immediately terminate this Agreement for violations of this provision by Vendor. 27. OWNERSHIP OF WORK PRODUCT. City shall be the sole and exclusive owner of all reports, work papers, procedures, guides, and documentation, created, published, displayed, and/or produced in conjunction with the services provided under this Agreement (collectively, "Work Product"). Further, City shall be the sole and exclusive owner of all copyright, patent, trademark, trade secret and other proprietary rights in and to the Work Product. Ownership of the Work Product shall inure to the benefit of City from the date of conception, creation or fixation of the Work Product in a tangible medium of expression (whichever occurs first). Each copyrightable aspect of the Work Product shall be considered a "work -made -for -hire" within the meaning of the Copyright Act of 1976, as amended. If and to the extent, such Work Product, or any part thereof, is not considered a "work -made -for -hire" within the meaning of the Copyright Act of 1976, as amended, Vendor hereby expressly assigns to City all exclusive right, title and interest in and to the Work Product, and all copies thereof, and in and to the copyright, patent, trademark, trade secret, and all other proprietary rights therein, that City may have or obtain, without further consideration, free from any claim, lien for balance due, or rights of retention thereto on the part of City. 28. SIGNATURE AUTHORITY. The person signing this Agreement hereby warrants that he/she has the legal authority to execute this Agreement on behalf of the respective party, and that such binding authority has been granted by proper order, resolution, ordinance or other authorization of the entity. This Agreement and any amendment hereto, may be executed by any authorized representative of Vendor whose name, title and signature is affixed on the Verification of Signature Authority Fonn, which is attached hereto as Exhibit "C". Each party is fully Vendor Services Agreement Page 8 of 206 entitled to rely on these warranties and representations in entering into this Agreement or any amendment hereto. 29. CHANGE IN COMPANY NAME OR OWNERSHIP Vendor shall notify City's Purchasing Manager, in writing, of a company name, ownership, or address change for the purpose of maintaining updated City records. The president of Vendor or authorized official must sign the letter. A letter indicating changes in a company name or ownership must be accompanied with supporting legal documentation such as an updated W-9, documents filed with the state indicating such change, copy of the board of director's resolution approving the action, or an executed merger or acquisition agreement. Failure to provide the specified documentation so may adversely impact future invoice payments. 30. PROHIBITION ON CONTRACTING WITH COMPANIES THAT BOYCOTT ISRAEL Vendor acknowledges that in accordance with Chapter 2270 of the Texas Government Code, the City is prohibited from entering into a contract with a company for goods or services unless the contract contains a written verification from the company that it: (1) does not boycott Israel; and (2) wilI not boycott Israel during the term of the contract. The terms "boycott Israel" and "company" shall have the meanings ascribed to those terms in Section 808.001 of the Texas Government Code. By signing this contract, Vendor certifies that Vendor's signature provides written verification to the City that Vendor: (1) does not boycott Israel; and (2) will not boycott Israel during the term of the contract. 31. CONFIDENTIAL INFORMATION Vendor acknowledges that CITY is a governmental entity and is subject to the Texas Public Information Act ("Act"). By executing this agreement, Vendor acknowledges that this agreement will be publicly available on the CITY's website, and Vendor is therefore waiving any claim of confidentiality, whether based in statute or the common law, to any and all materials contained as part of this agreement including all documents and information referenced herein or attached hereto. (signature page follows) Vendor Services Agreement Page 9 of 206 IN WITNESS WHEREOF, the parties hereto have execrated this Agreement in multiples this � AV day of J)ece ba , 20 V.. ACCEPTED AND AGREED: CITY OF FORT WORTH: By: Date: APPROVAL RECOMMENDED: By: Name: Mari ai arv:in Title: Assl Cant ibrary Director ATTEST: By: bum Title: VENDOR: BAKER & TAYLOR, LLC; Nain,4_ Stefit nir Kncmtir Title: Director, Pricing Services Date: December 18, 2019 CONTRACT COMPLIANCE MANAGER: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. r By: ` Naive: ThTolry Shidal Title: Administrative Services Manager APPROVED AS TO FORM AND LEGALITY: By: a V6e: Jo zixr Pate e: Assistant City Attorney I CONTRACT AUTHORIZATION: Ire&C: 1 I f 0S/ 1q :xHiB )a9s. ao�a�s�3��� ATTEST: By: ' Name: nIfer ghyhe Title: _. ar a or. rr]cIr U-Emj W,& ;yliGs UFFICUM RECURV,,,MY SECRErARY Vendor Services A.greemcnt Page 10 of 206 EXHIBIT A STATEMENT OF WORK GENERAL l . Within 30 days of contract execution, Vendor will visit the Fort Worth Central Library located at 500 W. V Street, Fort Worth, Texas, 76102, to complete the Profile Book that defines cataloging, processing, selection lists, selection and ordering system, reports, shipping, invoicing, and other services. The Profile Book will also include timelines with milestones for initial orders, shelf - ready samples, training, and other services. 2. In the initial term of the agreement, the Vendor will provide a minimum of one two-day, on -site visit within the first two calendar months following contract execution at the Fort Worth Central Library at the Vendor's expense. Vendor will spend time with the Collection Management Division staff to discuss selection, ordering, cataloging, and processing. With each subsequent renewal of the agreement, if exercised, the Vendor will provide, at its expense, at least one one -day on -site visit at the Fort Worth Central Library to meet with staff of the Collection Management Division. Vendor will conduct quarterly conference calls with key Vendor and Library staff to discuss plans, issues, and new services. 3. Vendor will assign a specific individual to be responsible for the Library account and handling customer service issues within one calendar week of contract execution. This person will be available during normal business hours Monday through Friday excluding Federal, Texas, or City holidays. Vendor will provide additional contact names, phone numbers, and e-mail addresses for cataloging and processing services. 4. Library will designate a project coordinator, list Library staff authorized to make decisions regarding Vendor services and fulfillment, and list other Library staff who are allowed to contact Vendor with questions regarding services and fulfillment. 5. Vendor's collection development and cataloging services will be managed by staff members with ALA accredited Masters of Library Science/Information Science degrees and have significant professional experience in their fields. Vendor will have sufficient selection, cataloging, and processing staff to meet the demands of this contract. Vendor will provide ongoing support for its online system and provide notification when new releases or upgrades are available. Vendor will provide system support Monday Friday 8:30am — 4:30pm EST. The Library can contact support at (800) 775-3700 or teebsupport@baker- taylor.com. 7. Vendor will provide one or more toll -free telephone numbers and/or e-mail addresses for use in placing orders and contacting customer service representatives 8. Vendor will provide training guides and live training on its online selection and ordering system, either on -site or via webinar, to Library staff. Training schedule and format will be determined when the Profile Book is created. 9. The Library will be responsible for obtaining the appropriate personal computer workstations and Internet connections necessary to access the online selection and ordering system. Vendor Services Agreement — Exhibit A Page 11 of 206 10. The Library will order some materials shelf -ready. The percentage of orders that are shelf -ready will likely increase over the contract's initial term and renewals. For the purposes of this contract, "shelf -ready" means upon receipt of books, the Library staff shall verify the contents of the shipment, accept, check -in, and put the items into circulation. Shelf -ready items will have been cataloged and processed according to Library specifications and no additional cataloging and/or processing will be required of Library staff. 11. Vendor deliver items to the City: a. • Vendor will ship in -stock items ordered book -only and MyIar jacket -only within an average of 1 to 2 business days of order date. b. • Vendor will ship for delivery at least I to 2 business days prior to street date those items ordered book -only and Mylar jacket -only that are ordered pre -publication and have an initial print run over 50,000. c. • Vendor will ship for delivery by street date those items ordered shelf -ready that are ordered pre -publication and have an initial print -run over 50,000. d. • Vendor will ship other in -stock items, whether ordered with partial or shelf -ready cataloging and processing, within an average of 6 — 10 business days of order date. e. • Vendor will ship 85% of published items ordered shelf -ready within an average of 21 business days Vendor's RFP Response (specifically Exhibit D, Items 4.3 and 5.1) contains additional details relating to shipping timeframes. For items I Lb and l I.e. hereof, Vendor will use commercially reasonable efforts to ship for delivery within the stated timeframes for street date materials. Vendor is reliant on publishers to provide units of high demand titles in a timely fashion. On rare occasions, publishers do not ship items to Vendor with sufficient amount of time to ensure street date delivery to the City. In these cases, Vendor will use commercially reasonable efforts to minimize the impact of publisher delay by shipping on an expedited basis. For items I I.a. and I I .d hereof, turn times as stated in Vendor's RFP response refer to days to ship from Vendor's warehouse following acceptance of order. Regarding item I Le. hereof, Vendor's RFP Response (specifically Exhibit D, Item 14.1.5) contains additional details. 12. Vendor shall not charge City any sales tax for items under this Agreement. 13. The Vendor will warrant all items to be new, free from defects in design, materials and workmanship, andto be fit for their intended purpose. Unless otherwise specified, all items will be guaranteed for a minimum period of 120 days against defects in material and workmanship. During this period, if a defect is found and determined not to be caused by misuse, the Vendor will replace the item free of charge to the Library, or credit the invoice if the item cannot be replaced. 14. Damaged and defective items, items damaged in shipment, picking errors, and incorrectly shipped items (for example, wrong title, wrong quantity, duplicate sbipments) will be returned to the Vendor for replacement. In the event a suitable replacement does not exist, a credit memo may be issued to the Library. Vendor will issue a UPS call tag or the equivalent upon request of the Library. 15, See Vendor's RFP Response attached hereto as Exhibit D. In the event of any conflict between this Exhibit A and Exhibit D, Exhibit D shall control. COLLECTION DEVELOPMENT AND ORDERING 16. Vendor will maintain the capability of providing a broad comprehensive spectrum of books in Vendor Services Agreement --- Exhibit A Page 12 of 206 quantities to meet the needs of a large public library system. Vendor will continue to work with a wide range of publishers including small presses, large print publishers, and Spanish language publishers, including Spanish Ianguage publishers outside the United States, for the duration of the agreement. 17. Vendor will supply new trade adult and children's fiction and nonfiction in hard cover, library binding, trade/quality paperback, and mass market paperback formats. This includes graphic novels, test study guides, large print books, lift -the -flap books, board books larger than four inches square, Spanish language books, bilingual books, books with compact discs (CDs), and book and compact disc sets (Read -A -Longs). See descriptions of these categories in Exhibit B hereof. 18. The Library may add additional formats as new formats become available. The Library will contact the Vendor when new formats are added. 19. The Library will use Vendor's Title Source 360 for selection and acquisitions. Vendor will provide access for up to 200 Library staff at no charge. Library will designate which staff have administrative privileges. 20. Vendor will provide pre -publication alerts and customized selection lists, based on the Library's collection development profiles, for various age levels, topics, languages, and genres. Lists will be available at the Vendor's website. Library staff will be able to create orders online directly from these lists. Specific lists and delivery schedule will be mutually agreed upon when the Profile Book is created, but can be updated at any time with mutual agreement from both parties. Titles on the selection lists will meet the standards described in the RFP. 21. Vendor will automatically provide certain authors, illustrators, subjects, genres, awards, and series, including graphic novels and some mass market paperbacks, to the Library based on lists provided by the Library. The Library will be able to add to and delete from these standing order plans, as needed, whether or not they appear on the Vendor's standard standing order lists. Changes could include but are not limited to adding/deleting authors, publishers, subject areas and/or changing branch distributions and quantities 22. Vendor will support standing order plans. Certain standing order plans for specific high -demand authors, illustrators, and series will be given high priority, with the goal of having records in the online catalog so patrons can place holds up to 3 months prior to release, and receiving these materials on or before street release date. Standing order plans will be finalized when the Profile Book is created but can be changed at any time with mutual agreement from both parties. 23. Vendor will notify Library when new standing order titles are ordered. 24. Vendor will provide a rush account service that the Library can use to expedite high demand titles. Vendor and Library may agree on other types of accounts to handle street date and various other delivery deadlines, special collections, and service levels. 25. Vendor will provide real-time in -stock information online. 26. The Library utilizes an Integrated Library System (ILS) called Polaris ILS from the vendor Innovative Interfaces, Inc. The Vendor will recognize and interface with the Polaris ILS. 27. Vendor's website will provide online grid ordering functionality. Library may add quantity and grid information item by item to a cart or add items using grid templates with multiple locations Vendor Services Agreement — Exhibit A Page 13 of 206 and funds. Library acquisitions personnel will be able to create order carts that can then be downloaded to a MARC file using the Polaris load table to create multiple funds and locations in the Polaris order record. Once the order is placed through the Library's ILS, Vendor will deliver an electronic confirmation (acknowledgement) within 15 minutes to a destination FTP site accessible by Library. 28. When the Profile Book is created, Library and Vendor will decide which Enriched order data information will be included. Options include title and copy information, branch codes, quantity per branch, call numbers, item type, location, holding codes, etc. 29. The Vendor will accept firm orders in all the following formats: + EDI (Electronic Data Interchange). Vendor will provide a system with the ability to build orders containing agency, copies, and fund code information in the Library's ILS. ® FTP (File Transfer Protocol) + Ordering directly on the Vendor's database ® Printed purchase orders + Fax and telephone 30. The Vendor's online ordering system will be capable of processing, controlling, documenting, and reporting the following data elements: o Vendor naive and address + Billed to location + Shipped to location + Account number + Purchase order number + Title, ISBN and other basic bibliographic and format information + ILS bibliographic number, ILS item record id, or other designated match point + ILS collection code + Agencies, number of copies and fund codes o Special ordering/processing notes, to be defined when Profile Book is created ® Unit cost Extended and total amounts 31. Vendor's ordering system will build an order record in the Vendor database with 970 tag or other functionality that can be used to create an order record in the Library's ILS. 32. Vendor will provide order acknowledgment, confirmation, cancellation, standing order, and status reports. Report frequency and delivery method will be finalized during the creation of the Profile Book. 33. Vendor will provide detailed order status information on its website. During the creation of the Profile Book, Library and Vendor will agree on additional order status reports that may be required. 34. Vendor will automatically cancel all English language items not shipped to arrive at the Library within 90 days of the purchase order date except for titles that were ordered prior to the publication date. English language titles ordered pre -publication will not be cancelled until 90 days after street release date. Vendor will cancel all Spanish language materials not shipped to arrive at the Library within 120 days of the purchase order date except for titles that were ordered prior to publication Vendor Services Agreement — Exhibit A Page 14 of 206 date. Spanish language titles ordered pre -pub will not be cancelled until 120 days after street release date. Vendor will indicate the reason for the cancellation on the notice supplied to the Library. CATALOGING AND PROCESSING 35. Not all materials ordered will be cataloged and/or processed. 36. The Library's database includes bibliographic and item records for client libraries (referred to as MetrOPAC libraries) as well as Library records. These MetrOPAC libraries share bibliographic records with the Library, but many records are for MetrOPAC libraries only. If there are multiple records, the Vendor will always select a Fort Worth Public Library record over a MetrOPAC record. Details will be finalized during the creation of the Profile Book. 37. Bibliographic records will be consolidated whenever possible. Trade/quality paperbacks and mass - market paperbacks are added to comparable records for the hardcover when issued by the same publisher regardless of publication year, unless it is a revised edition. When a paperback is attached to a hardcover record, the ISBN of the paperback is added to the 020 field. 38. During the creation of the Profile Book, Library and Vendor will agree on the cataloging method (direct connection to the Library's catalog or remote Z39.50 cataloging) to be used. Sources, selection, editing, and addition of bibliographic records; addition of holdings records; and updating Online Computer Library Center (OCLC) bibliographic information will follow the standards and specifications outlined in the REP and finalized during the creation of the Profile Book. 39. If Vendor connects directly to the Library's catalog, the Vendor will be required to sign the City of Fort Worth's network access agreement to connect directly to the Library's catalog. The Library will establish special accounts for the Vendor on the Library's ILS. These accounts will allow access to the ILS cataloging module to allow cataloging and holdings updates. 40. During the creation of the Profile Book, Library and Vendor will discuss options for passing complete and/or partial call numbers in the EDI orders. 41. The Vendor will be allowed a 60-day learning period for cataloging and processing from the date of the beginning of the agreement. Vendor will be required to maintain an error rate of less than 1% quarterly for cataloging. Errors are defined as variations from the cataloging and processing specifications outlined in the RFP and agreed to during the creation of the Profile Book. Library and Vendor will work together to describe the tracking and reporting process. 42. After the above mentioned 60-day learning period, the Vendor will be required to credit the Library quarterly an amount to be agreed upon during the creation of the Profile Book for each affected item with errors. The Library will record errors as they occur and report them to the vendor quarterly for credit. The credit amounts associated with different types/levels of errors will be defined and agreed to during the creation of the Profile Book. These credits will reimburse the Library for its efforts in correcting the work of the Vendor. In addition to tracking errors reported by staff, the Library will sample random shipments for accuracy. 43. The Library will report errors to the Vendor immediately, and Vendor will take steps to ensure future shipments are correct and that percentages are within the specifications. Failure of the Vendor to maintain acceptable percentages may result termination of this Agreement. 44. Changing Library needs may result in changes to cataloging specifications. Changes will be Vendor Services Agreement — Exhibit A Page 15 of 206 mutually agreed -upon by the Library and the Vendor. While changes may be discussed and agreed upon via telephone, all changes will be followed up in writing via e-mail or other written communication. Vendor will have changes implemented within 30 days of written notification of the change. If changes cannot be agreed on the City may terminate this agreement with 60 days' written notice. 45. Vendor will follow the standards and specifications for the physical processing of books and Read- Alongs as outlined in the RFP and finalized during the creation of the Profile Book. SHIPPING, INVOICING, AND PAYMENT 46. The Library will work with Vendor to determine the optimal shipping schedule and methods, such as consolidated shipment, drop shipping, etc. when the Profile Book is created. 47. Vendor will furnish the total number of copies ordered of any one individual title in one shipment and fill orders for multi -volume sets in one shipment unless doing so would delay the shipment by more than five days. In the event that shipment would be delayed by more than five days, the Library will accept partial shipments. 48. All shipments must be accompanied by a packing list. Packing lists will include quantity ordered, quantity shipped, quantity backordered, title, author, ISBN, and purchase order numbers. Each packing slip will reference the corresponding invoice. During creation of the Profile Book Library and Vendor will determine whether each box in a shipment will contain a packing slip, or if one box will have the master packing slip. 49. Vendor will absorb all shipping and handling charges, including any fuel surcharges. Inside delivery to the Acquisitions Unit is required. Library staff will not assist with the unloading of pallets. The Library does not have a loading dock. 50. Prices shall be Free On -Board Destination. Freight prepaid (FOB-D F/P). For the purposes of this contract, FOB-D F/P is defined as: Title passes to Library when goods are delivered inside the Library's specified delivery location. Vendor pays freight when goods leave its dock. Vendor bears all freight charges. Vendor owns and is held liable for all goods, including cataloged and processed goods, and assumes liability for damage/loss while said items are in storage and/or in transit. Vendor files claims, if any. Library understands that once materials are cataloged and/or processed to the library's specifications, the Libraryis obligated to receive and purchase the materials unless the items were ordered in error by the Vendor, the items are not the items ordered by City, or the items are damaged. 51. If orders are not drop shipped, all orders will be delivered to: Fort Worth Public Library Central Library Acquisitions Unit 500 W. 3`a Street Fort Worth TX 76102 52. The shipping Iabel on each carton will list the pack date, freight carrier, purchase order number, account number, Baker & Taylor picklist number, carton number and individual carton weight. Each carton in a shipment is numbered, and the final carton also indicates total carton count (e.g. 1,2,3, and 4 of 4). If Vendor is unable to provide all the copies required for branch distribution in one shipment, they will contact the Acquisitions Manager to agree how to handle the order. Vendor Vendor Services Agreement — Exhibit A Page 16 of 206 will not drop ship partial deliveries to branches. 53. Cartons will not exceed the maximum dimensions accepted by the U.S. Postal Service regardless of the carrier used. Maximum weight of each carton will not exceed 55 pounds. 54. Materials will be packed adequately to prevent damage in transit. Cartons will be properly sealed to meet or exceed recommendations and requirements of the U.S. Postal Service to ensure their arrival in excellent condition. 55. The Library may implement drop -shipping to branches in the future. Schedules and costs will be negotiated at that time. 56. Vendor must be able ship so that Library may use ILS for Advanced Shipping Notice (ASN) receiving, allowing the Library to receive items by carton. 57. Vendor will include packing lists on all shipments that are not shipped with invoices. 58. Vendor will send electronic invoice files to a destination FTP site that accessible by the Library when orders are ready to ship. 59. Vendor will provide materials invoices. These invoices can be hard copies or by electronic mail sent to Library staff members who will be identified during the creation of the Profile Book. If email is not available, and invoices accompany shipments, the carton containing the invoice shall be marked to indicate that the invoice is inside. In the event that including an invoice holds up a shipment by more than I day, the Library will accept shipments without invoices. The invoice must arrive within one week after the shipment has arrived. 60. Vendor's invoices for each title will include quantity, title (listed alphabetically), author, ISBN, unit list price, discount, unit price with the discount applied, and the extended total cost. The City's purchase order number and Vendor's Federal Employer Identification Number (FEIN) must also be listed on the invoice. Other invoice options will be decided during the creation of the Profile Book. 61. Vendor will invoice cataloging, processing, and any service other than the materials separately. Cataloging and processing can be invoiced separately or combined, but each cataloging and processing invoice will reference or otherwise indicate the corresponding materials invoice. Invoice cost/pricing for cataloging and processing services will be expressed in specific monetary amounts, not percentages. 62. Cn the event that an invoice is incorrect, the Vendor will issue a corrected invoice. 63. In the event of an error requiring the Library to receive credit, Vendor wiI] provide a credit memo in writing. The credit memo will include a description of what the credit was for and reference the corresponding invoice to which that the credit memo will be applied. 64. Electronic invoices are allowed by the City of Fort Worth's Accounts Payable department, but faxed invoices are not. In the event an invoice is faxed, the original invoice must also be sent to the Acquisitions Unit by mail or email. 65. Vendor must accept payment by either City of Fort Worth check, credit card, or through the City's Vendor Services Agreement — Exhibit A Page 17 of 206 ACH (Automated Clearing House) electronic funds transfer system. ACH is the preferred method. 66. Vendor shall send invoices with payment terms of "Net 30 days" only. 67. Vendor will make reasonable adjustments to shipping and invoicing processes as the Library develops workflow efficiencies. OPENING DAY COLLECTIONS 68. Vendor will provide collection services in conjunction with any opening day collection (ODC) at no cost to the Library above and beyond the contracted charges for such services for the general collection. ODC services will include scheduled selection lists, shelf -ready cataloging and processing, storage of materials until the Library is ready to shelve -out, and delivery to the new location. If there are special services required for collections unique to the new location, additional costs will be negotiated on a case -by -case basis. 69. Library will produce lists of titles that are to be automatically included in the ODC. Vendor will excluded these titles from any ODC selection lists. 70. Library will provide lists of standing orders for any ODC project. Vendor will exclude these titles from any ODC selection lists. 71. Vendor will create ODC Iists in categories to be designated by the Library including separate adult, teen, and youth lists for Dewey number breakdowns and fiction genres. 72. Vendor ODC lists must include the following information per title: ® Author/editor (last name first) e Title a Publisher m Date of publication a Edition a List price a Discount price m 13-digit ISBN or ISSN Availability of the item © Binding type ® Full text review, if available, or book description/annotation a Bibliography/source that determined why the item is included o Indication of initial print run, if available 73. ODC selection lists will only contain items the Vendor can supply. 74. ODC fiction selection lists will be arranged by the author's last name, then first name. Multiple titles by the same author should then be alphabetical by title. 75. ODC non-fiction titles in all categories will be arranged in Dewey order, then by author or title (if title main entry). Vendor Services Agreement — Exhibit A Page 18 of 206 76. Library will be given a minimum of 30 days after receipt of acceptable ODC selection list to select and place the order. 77. Previously selected titles must not appear on forthcoming ODC selection lists. 78. Vendor must provide option to receive alternate editions or formats for items on ODC selection lists. 79. Library will place ODC orders in accordance with the mutually -agreed to project schedule. Vendor will be kept apprised of revisions of the opening date. Vendor will supply and ship 90% of the items 30 days prior to opening day, provided the Library abides by the schedule. 80. Vendor will provide all staff support, office and warehouse space and the equipment and supplies necessary for the purchasing, processing, cataloging, storage and shipment of ODC items. Vendor will designate at least one individual by name to serve as its representative to Library during the agreement period. 81. Invoicing for ODC materials, cataloging and processing will occur at the end of the project once materials are received by the City of Fort Worth. Vendor will issue one invoice per ODC purchase order. 82. Materials for the ODC will be stored separately from the materials being ordered for existing branches. 83. Vendor will establish separate ODC accounts for each category of materials as defined by Library. Each fund account will have a cap determined by Library, which may not be exceeded or adjusted unless authorized by Library. 84. Vendor must issue an ODC fund report twice monthly. It will at least include: • Fund name • Original budgeted amount • Backorder amount • Invoiced amount • Available balance • Number of books invoiced • Number of books cancelled • Number of books in process • Number of books ordered • Number of books backordered • Total balances for each category listed above 85. Orders made for an ODC will be stored and shipped at no additional cost to the Library until delivery is requested by City. Vendor will store all ODC materials in a climate -controlled facility until requested by Library. Storage should be by Dewey number ranges or other material categories and boxed and shipped in rough shelf list order. 86. Vendor will conduct an initial conference call or site visit within 30 days of an announced ODC project. An additional site visit or conference call to review and amend the Profile Book for each ODC project will occur within 45 days of such date. Vendor Services Agreement — Exhibit A Page 19 of 206 87. Vendor's project contact person will be available for weekly conference calls to discuss the ODC project. 88. Vendor will work with Library to develop ODC project schedules and timelines. COLLECTION ANALYSIS TOOLS 89. Vendor will provide its collectionHQ and ESP Evidence -Based Selection Planning tools to assist the Library with collection analysis and development. EVALUATING AND MEASURING THE SUCCESS OF THE AGREEMENT 90. The Library will conduct annual turn -around -time studies to determine if the needs of the Library are being met. The time studies will evaluate how long it takes from the date of publication or the date of order to get the cataloged and processed materials to the Library. The expected cataloging and processing error rates of less than 1% will also be taken into account when evaluating the success of the agreement. Vendor's overall fill rate for all United State imprints, for each year of the contract, must meet or exceed eighty-five percent (85%) for all items ordered. Failure to meet this measure may result in termination of this Agreement. FLEXIBILITY IN MEETING SPECIAL CIRCUMSTANCES AND NEEDS 94. Vendor will work with the Library to try to meet any special circumstances or changing needs that may occur during the contract period, such as the planned upgrades of the existing ILS, implementation of a new Integrated Library System and/or workflow and process changes. The Library will strive to be flexible and open-minded, as well. The Library will be interested in and open to ideas from Vendor on ways to improve turn -around -times, workflow, and service to our customers. 92. The Library reserves the right to add and/or delete services to this agreement. Should a service addition or deletion result in changes to payments or prices, such changes will be incorporated by amendments. Vendor Services Agreement — Exhibit A Page 20 of 206 EXHIBIT B PRICE SCHEDULE Vendor's Appendices 2, 3, and 4 of Vendor's RFP Response attached hereto as Exhibit D are incorporated herein by reference. Vendor Discounts and Pricing are summarized as follows: Adult mass market paperbacks 42.0% Category V Adult trade hardcover 49.0% Category I Adult trade paperback 42.0% Category III Large print * 49.0%* Category I Library binding 28.0% Category VII Reinforced binding 42.0% Category VI Graphic novels ** 42.0%** Category III Juvenile book and CD pairs/Read-A-Longs *** 42.0% *** Category III Juvenile mass market paperbacks 42.0% Category V Juvenile trade hardcover 49.0% Category II Juvenile trade paperback 42.0% Category IV Teen hardcover 49.0% Category I or It Teen trade paperback 42.0% Category III or IV Teen mass market paperbacks 42.0% Category V Adult other* Juvenile other* **** Teen other* * This discount will apply to popular, trade editions. Other large print editions may be discounted as outlined in Appendix 2 & 3 of the Vendor Proposal. ** Popular, widely distributed paperback graphic novels are typically defined under Baker & Taylor's Categories I & II. Other editions may be discounted as outlined in Appendix 2 & 3 of the Vendor Proposal *** Items designated as kits/Read-a-longs/pairs (book and CD) are discounted based upon the material category associated with the book component of the kit. Book items may be of any binding type or material category. See Appendix 2 of Vendor Proposal for an outline of all available product discounts. Pricing for Cataloging and Processing Services Vendor's Appendix 1 of Vendor's RFP Response attached hereto as Exhibit D is incorporated herein by reference. Flat rate pricing if Vendor supplies RFID tags and barcodes and Z39.50 cataloging is used: $3.00 per processed item o Flat rate pricing if library supplies RFID tags and barcodes and book-in-hand/live in system cataloging is used: $3.40 per processed item Vendor Services Agreement — Exhibit B Page 21 of 206 Individual Supply Items or Processes Cost per item Spine label $0.15 Book label $0.15 Barcode label* $0.10 RFID tag* $0.25 Mylar jacket $0.65 Label protectors $0.10 Adding item to holdings record $1.70 Durable plastic cover to quality trade, paperback Easy readers, Ws, picture books 8 mil clear Poly $1.19 Other+ $0.40 + Define "Other": Additional charge for book -in -hand live in system cataloging CollectionHQ: $27,500 per year. ESP Professional services at no additional charge with subscription to CollectionHQ Drop -shipping prices TBD CATEGORY DEFINITIONS 1. Adult Trade Hardcover Editions (0, C) (may include some spoken word audio materials) High demand materials from widely distributed publishers designed for the general consumer, usually dealing with a subject matter having broad mass appeal. These titles are typically released in hardback and can be either fiction or current non-fiction. Publisher promotional/media expenditures and print runs are customarily hi ber for these titles theothers. Inventory is maintained with preferred stock status (regu arly stocked in three to four major warehouses). It. Juvenile Trade Hardcover Editions (J) High demand, juvenile materials from widely distributed publishers designed for the general consumer, usually dealing with a subject matter having broad mass appeal. These titles are typically released in hardback and can be either fiction or current non-fiction. Publisher promotional/media expenditures and print runs are customarily higher for these titles than for most others. Inventory is maintained with preferred stock status (regularly stocked in three to four major warehouses). III. Adult Quality Paperback Editions (B, C) High demand paperback materials from widely distributed publishers, other than the standard rack size paperback, typically found in bookstores and other retail outlets. Inventory is maintained with preferred stock status (regularly stocked in three to four major warehouses). IV. Juvenile Quality Paperback Editions (G) High demand, juvenile paperback materials from widely distributed publishers, other than the standard rack size paperback, typically found in bookstores and other retail outlets. Inventory is maintained with preferred stock status (regularly stocked in three to four major warehouses). V. Mass Market Paperback Editions (P) A standard rack size paperback typically found in bookstores or other retail outlets. Vt. Single Edition Reinforced (R} A high quality binding designed to provide a long shelf life in a heavy use environment. Although the binding is fanned and glued it may not be sewn, which is t pically found in the publisher library edition. Subject content can include both fictional and non-f ction works appealing to juveniles as well as adults. These bindings are identified by the publisher to Vendor. VII. Publisher Library Editions (Z) Fiction as well as non-fiction materials appealing to both juveniles and adults, designed with the rugged durability required of the environment typically found in a library setting. Publisher Library Editions are traditionally of the highest quality usually fanned, sewn and glued to provide the greatest possible shelf life of any binding. These �indings are identified by the publisher to Vendor. VIII. University Press Trade Editions (A) (may include some spoken word audio materials) Vendor Services Agreement --- Exhibit B Page 22 of 206 This category would include any University Press Trade Editions, both adult and juvenile, and are subject to publisher reclassification. IX. Text Technical, Reference Small Press, and/or Titles of Limited Demand (S, X, N, L, M, V, T, U, Vie, Letter O, 1, 4, 5, 6, 7, 8 Category of materials includ}es, but is not limited to, text, technical= reference, professional medical, small press, and some university press titles (excluding University Press Trade Editions). It includes titles purchased from publishers on a non -returnable basis, those publishers that extend little discount to Vendor, and publishers whose titles have limited sales volume based upon a semi- annual review. It includes individual titles which do not qualify for preferred stock status (based upon a quarterly review) and individual titles which qualify far preherred stock status, but have limited demand (calculated over a rolling 12 month period). Additionally, any publisher which is not in compliance with some of Baker & Taylor's purchasing requirements could be in this category. Materials in this category are both adult and juvenile, may be of any binding and may include some spoken word audio materials. X. Imported English and Non -English Language Editions (F, K, 3) Titles produced and distributed outside of the domestic US. These titles may be of any binding type and represent various publishers. XI. Enhanced Service Program Titles (Y/Q) This category includes materials where Vendor receives no discount from the publisher, or prepayment is required by the publisher, or publishers which have restrictions on returns, or books of small or non-commercial publishers with limited sales volume based upon a semi- annual review. Any publisher which is not in compliance with Vendor's purchasing requirements would be in this category. Materials in this category may be of any binding. These titles will receive no discount and are subject to a service charge. XII. Spoken Word Audio (H) Materials designed for the general consumer, usually dealing with a subject matter having broad mass appeal. These titles can be either fiction or current non-fiction. An example of a spoken word audio edition would be: The Complete Sherlock Holmes by Sir Arthur Conan Doyle ISBN: 9781491542286. XI11. Board Books (I) Durable materials from widely distributed domestic publishers designed for young children; pages are manufactured of heavy gauge cardboard to prevent tearing. These editions typically eature few pages, simple themes and colorful illustrations or photographs. XIV. Novelty Items/Activity Books (I) Specially packaged gift set or novelty item related to a book product or attached as an accessory to a book product. These items would include a book with toy, rag books, washable cloth books, books with accessories or kits, electronic sound books, sticker books, tracing books or coloring books. This category also includes any non -book merchandise such as model kits, hobby kits, flash cards or jigsaw puzzles. XV. Special Programs (D and E as indicated in the Discount Terms and Conditions of Sale) Programs, formats, or editions offered only by Baker & Taylor or not included in any other cate ory. These programs include but may not be limited to Paw Prints, FollettBound and Turtleback editions. Vendor Services Agreement — Exhibit B Page 23 of 206 EXHIBIT C VERIFICATION OF SIGNATURE AUTHORITY BAKER & TAYLOR, LLC 2550 WEST TYVOLA RD SUITE 300 CHARLOTTE NC 28217 Vendor hereby agrees to provide City with independent audit basic financial statements, but also the fair presentation of the financial statements of individual funds. " See Note 1 below Execution of this Signature Verification Form (".Form") hereby certifies that the following individuals and/or positions have the authority to legally bind Vendor and to execute any agreement, amendment or change order on behalf of Vendor. Such binding authority has been granted by proper order, resolution, ordinance or other authorization of Vendor. City is fully entitled to rely on the warranty and representation set forth in this Form in entering into any agreement or amendment with Vendor. Vendor will submit an updated Form within ten (10) business days if there are any changes to the signatory authority. City is entitled to rely on any current executed Form until it receives a revised Form that has been properly executed by Vendor. *' See Note 2 below 1. Name: Stefanie Kremer Position: Director, Pricing Services SrgrratUr r 2. Name: Lee Ann Queen Position: Director, Pricing Services f ""z" Signature 3. Name: Position: Signature Name., Peter Chepul PM-C-av-y- Other Title.: Group Controller Date: December 18, 2019 " Note 1: Baiter & Taylor will be pleased to provide independently audited, consolidated financial statements. Balzer & Taylor, LLC does not have financial statements of individual funds. *' Note 2. The lnd[vidua;; listed here have the authority to legally bind the company and to execute any agreement, onrendment ar uhantle order, as described In the attached Designation of Signing Authority. Vendor Services Ageeemenf •-- Exhibit C Page 24 of 206 rfr BAKE R , TAYLOR a Follett Company Designation of Signing 'ng Authority Pursuant to authority duly delegated by the sole member of Baker & Taylor, LLC, the undersigned Executive Vice President of Baker & Taylor, LLC hereby designates those certain employees of Baker & Taylor, LLC listed in Schedule A attached hereto and made a part hereof by reference ("Schedule A") as having the requisite authority to execute on behalf of Baker & Taylor, LLC all bids, bid bonds, performance bonds, contracts and other documents relating to the supply of Baker & Taylor, LLC's products to libraries, schools, and/or other institutional customers of Baker & Taylor, LLC (the "Designation of Signing Authority"). This Designation of Signing Authority is effective as of September 11, 2019 and shall remain in effect until modifiea or revoked by the Chief Executive Officer, President, Chief Financial Officer or sole member of Baker & Taylor, LLC. The employees listed in Schedule A shall be the only persons authorized to bind Baker & Taylor, LLC for the purposes stated herein and any previous designations of authority are of no further effect as of the date hereof. This as of September 11, 2019. BAKER & TAYLOR, LLC 4anAep Kochar Executive Vice President 2 Confidential. For internal use only. rfr BAKE R, TAYLOR a Follett Company SCHEDULE A TO DESIGNATION OF SIGNING AUTHORITY For purposes of the foregoing Designation of Signing Authority, the following employees of Baker & Taylor, LLC have the requisite authority to execute on behalf of Baker & Taylor, LLC all bids, bid bonds, performance bonds, contracts and other documents relating to the supply of Baker & Taylor, LLC's products to libraries, schools, and other institutional customers of Baker & Taylor, LLC. Peter Chepul Amandeep Kochar Stefanie Kremer Lee Ann Queen Robert Rotello Jennifer B. Rhyne L. Scott Schuster Kelly Tarlton 3 Confidential. For internal vise only. EXHIBIT D BAKER & TAYLOR RFP RESPONSE BAKER&TAYLOR the tature delivered July 30, 2019 Mr. Jeff Cope, Purchasing Supervisor Purchasing Division Lower Level City of Fort Worth 200 Texas Street Fart Worth, TX 76102-6314 RE: Request for Proposal — No. 19-01.84, Library Books and Services Due: August 1, 2019 at 1:30 pm CST Dear Mr. Cape: Thank you for allowing Baker & Taylor the opportunity to bid on this Request for Proposal. We have reviewed the requirements and are confident we can satisfy the specifications of the Library. Our response is detailed on the following pages, following the format requested. Should you have any questions upon reviewing our response, please contact me at (800) 775- 7930, ext. 3135. I will be pleased to answer any questions or to clarify any Information. Thank you for your consideration. We look Forward to your response to our proposal. Sincerely, 14wa r4m" Stefanie Kremer Director, Pricing Services Baker & Taylor, LLC 2550 West Tyvola Road, Suite 300 Charlotte, NC 28217 800-775-7930, ext. 3135 ste anie.kremer baker to lor.com Vendor Services Agreement - Exhibit D Page 25 of 206 Table of Contents Section I Tab 1 City of Fort Worth Cover Sheet Signed Addenda Section II Tab 2 ---- -- ----- --------- -- -- ----- --- --- - --------------------------------------------------------- City of Fora Worth Attachment A —Conflict of Interest Disclosure City of Fort Worth Attachment B — Bidder's Contact Information City of Fort Worth Attachment C — Reference Sheet Requested Changes/Clarifications to Attachment G City of Fort Worth Exhibit C mm- Verification of Signature Authority Section III Tat? 3 ..................... .............................................................. Baker &Taylor's Completed Attachment 4 Baker & Taylor's Exceptions to the Proposal Solicitation (Attachment E) Section 1V Tab 4 Baker K Taylor's Propxrsal Response ta Attachmeni E Scope o-f Services Section V Take 5 Baker & Taylor Appendices (including requested samples) 1 Pricing Proposal 2 Discount Terms and Conditions of Sale 3 Materials Category Definitions 4 Enhanced Services Program 5 Returns Policies 6 Sample Packing List 7 Sample Order AcknowledgementlConfirmation 8 Sample Cancellation Report 9 Sample Standing Order Title (Automatically Yours) Monthly Report 10 Sample Status Reports and Status Codes 11 Sample Book Product Invoice 11 Sample Cataloging & Processing Invoice 12 Sample Credit Memo 13 Sample Selection Lists 14 Sample Opening Day Collection Fund Roport 15 Automatically Yours/Collection Development Brochures Vendor Services Agreement - Exhibit D Page 26 of 206 ORT WORTHO 'h PURCHASING DIVISION REQUEST FOR PROPOSALS (RFP) For LIBRARY BOOKS AND SERVICES RFP No. 19-0184 Issued- July 3, 2019 PROPOSAL SUBMISSION DEADLINE; ***Y*` Thur day August 1 2019 by 1:3 iPM Local Time NO L 4TE PROPOSALS WILL BE ACCEPTED rx> PONSES SELL BE ELIURED TO: CITY Of PORT WORTII PURCHASING DIVISION LOWER LEVEL 200 TEXAS STREET FORT WORTH, TEXAS 76102-6314 Pre -Proposal Conference will be hell; No Pre -Proposal Conference FOR ADDITIONAL. INFORMATION REGARDING THIS RFP PLEASE CONTACT: Jeff Cope, Purchasing Supervisor [ 1'_t zsliasi t_Resno es tx y0c Ww1W . RETURN THIS COVER SELL, ET WITH RESPONSE TO: R1�9N�rS �T� Tit � 13I� MA,�.D TO: CITY OF FORT WORTH PURCHASING DNISION LOWER LEVEL 200 TEXAS STREET FORT WORTH, TEXAS 76102-6314 NAME AND ADDRESS OF COMPANY SUBMITTING PROPOSAL: Raker & Taylor, LLC 2550 IV. Tyvola Rd„ Suite 3i70 ContactPerson: Stefanie Kremer Title: Director, Pricing Services _ Jeff Cope, Purchasing Supervisor Phone: (704) 998-3135 lax: (704) 999-3260 Purchasing Division 1111ai1: hidSC3a baker-taylor.com or stefaniP.kremer@hakor taylnr,com 200 Texas Street, Lower Level e �7 Fort Worth, Texas 76102-6314 Signature,:i----- ---- Printed Natne: tefanie Kremer Vill contract be available for Coope •a.tive Agreement use? (See Section 27, page 8) Yes x* No Acknowledgment of Addenda: #17C ___0 3 #4 #5 *The discounts, terms and conditions of sale will apply Iv ntlwr entities or agencies similar to the scope, size and rettuirements of the City of Fort Worth. Otherwise, the terms and cond;tions of sale are subject to clrange upon of kiiv AgM[y's Sjwlllflc.tlani Vendor Services Agreement - Exhibit D Page 27 of 206 ADDENDUM TO ITS NO. 19-0104 LIBRARY BOOKS AND SERVICE CITY OF FORT WORTH PURCHASING DIVISION ADDENDUM NO.1 INVITATION TO BID (RFP) NUMBER,19-0184 Ella D!JE[OPENING DATU. August 1, 2019 (Unchanged) DATE ISSUED. July 12, 2019 RFP No. 1.9-0184, Issued July 2, 2019 is hereby amended as follows: 1) Page 4, section 7.3 to be read as: 7,3 Tentative Schedule of Events RF'P Release Late July 3, 2019 Pro -Proposal Conferenco No Pre -Proposal Conference Deadline for Questions July 12, 2019, 5.00 PM (CST) Proposals Due pate August 1, 2019 at 1:30 PM (CST) Proposals Evaluated August 2, 2019 through August 9, 2019 City Council Approval September 2019 2) Page 8, section 28.2 and 28.2.1 to be read as: 28.2 Involves shall be submitted to the library Department following written notification of completion of the work from the Contractor, Inspection, and acceptance of the) work by the Library Department. 28.2.1 Discrepancies from work. requirements shall he corrected and accepted by the Library Department before submission of an lnvotao for the work. 3) Remove Section 00.0 t3ackgraund and 31.0 Objective All other terms and conditions remain unchanged. Je Cope Purchasing Supervisor k WMXA A'N4MAWAMbq,AA.MPIKMM AA g11k kM M MMk k Won Rk-kAMbYn n-HM lik A A An A VF MM KAA YM n nAA AN na RF.k'A.A an By the signature affixed below, Addendum No. 1 is hereby incorporated into and made part of the above referenced invitation to Rid. COMPANY NAME.' Baker & Tavlo.r. LLC SIGNATURC: � ,1_ ► vi __—....,. Ste L1I k'LL'lllYl. 1) II C�.'x�N' - t{'�: Ing Se V1Q., NOTE: Company name And signature must lie Ilse &-9me- as on the original bid documents. Failure to return this form with your sealed bid may constitute grounds for refection of your offer. Vendor Services Agreement - Exhibit D Page 28 of 206 City of Fort Worth Fou"I�.AT ADDENDUM TO THE UEST FOR PROPOSALS LIBRARY BOOKS AND SE, RVICE CITY OF FORT WORTH PURCHASING DTVISION ADDENDUM NO.2 DATE ISSUED: July 18, 2019 REQUEST FOR PROPOSALS (RFP) N i)M13ER: 19.0184 ORIGINAL RFP SUBNIISSION DAT t : August 1, 2019 (UnchsngQd) Addendum No. 2, dated July 19, 2019 is hereby araaonded td ineorporato in Bali text the following provisions. 1. Questions and Answers received from email are hereby incorporated, In fill text, pages 2-3 All other terms and conditlons remain the some, Bidders are required to acknowledge this addendum by signature and submit with original proposals. All other terms and conditions remain the same, JF Dope Purchasing Supervisor reereeaeeae.aa.Aa'n.ear�aagaaeevraaxrarrrs�rrrretigrrra��cr-z�xneacia�raaaxaeeenaeae, By the signature affixed below, Addendum No. 2 Is hereby Incorporated into and made part of the above referenced Inultatlon to laid, COMPANY NAME.. Baeror. € i C SIGNATURE' Stefanaiy ,Find, olrv.rlor Pricing Sei v;cE:_ NOTE: Company name and signature must be the same as on the proposa[ documents. Vendor Services Agreement -- Exhibit D Page 29 of 206 Questions and Answers (Q&A) for City of Fort North RFP 9- 0184 LIBRARY BOOKS AND SERVICE Q1. Regarding item 24.0— Insurance (page 7): Should we provide a certificate of insurance with our proposal response or should these be provided upon award of contract? A1. Certificate of insurance will need to be provided at the time the contract Is signed by the supplier Q2. On page 8, there are several sections that appear to make reference to another contract —should we assume these are in error? (See sections 28.2, 30.0, 31,0). If so, does item 28.1 pertain to this contract and does the Library wish to be invoiced monthly? Or should we adhere to the Invoicing requirements as described in Attachment E, Section 16.0, invoicing Services? A2. These were corrected with Addendum No. I. Q3. Regarding Item 33.0 — Proposal Attachments, should proposers plan to include our completed cover sheet, Attachments A, B, and C and our response to Attachment 4? Are there any other bid forms or additional submittals that are required (other than the requested samples named within Attachment 4)? Attachments 1 and 2 appear to be the samples and specification information from the Library. A3. It is our expectation that submitted proposals will include Cover Sheet, Attachments A, B, C, any exceptions to E, responses to Attachment 4, requested samples, any changes required to G (contract), and exhibit C. Q4. Regarding Attachment E, Item 9.10.3 (Page 27) --- Can the Library confirm whether the Ribiiotheca SmartStation and M.K Solutions RFID systems are both set up with the same encoding specifications? Can you provide the encoding specifications so that we can guarantee that the vendor supplied RFID tags we propose will work with both systems? A4. We cannot confirm because we haven't started the instals on the MI( Solutions RI Its system however our current holdings are tagged for the Bibliotheca SmartStation and we do not have any plans to retag our.collection, With that In mind it is our understanding that the MK Solutions system will be able to read the tags that are on our materials currently, The Bibilotheca specifications are the ones included in the bid documents. LIBRARY BOOKS AND SERVICE Addwidum No, 2, Page 2 of 3 Vendor Services Agreement - Exhibit D Page 30 of 206 Q5. Regarding Attachment E, Item 9.11.6 (Page 29) — Would a preprinted hub label that includes the requested information (FWPL and the last four digits of the barcode) be acceptable to the Library rather than handwriting this information on each disc? A5. Yes, but this is not preferred. Q6. Hoes the library use any Genre, Collection, New, Award or Holiday labels? A6. - if yes what labels are used? aj New Book labels are used for teen and adult books published within the last year, Holiday and Award labels are used as follows: Holiday --Christmas, Valentine's flay, St. Patrick's Day, Thanksgiving, Easter, Halloween, Kwanzaa, Hanukkah, July 4th Award — Newbery, Caldecott, Coretta Scott icing, Pura Belpre medal, and Michael L. Printz award. For what audiences)? Holiday labels are for Picture Books. bj Award labels are for children and teen collections. Does the vendor or the library supply the labels? c) Library can supply the labels if vendor requires. Q7. Would it be possible for you to provide a copy of the RFP document in Word format, to facilitate completion of Attachment 4? A7. Yes, a word document of Attachment 4 will be attached to Addendum No. 2, Q8. We understand award will be made to multiple vendors. Will primary and secondary vendors be named, or will the award be made to a pool of vendors with no designation of primary/secondary vendors? A8. It is our intention to award to a. pool of vendors with no designation of primary/secondary to allow the library to use vendors as they best suit the library's needs. Q9. 9.9.36 Vendor will change the GSAFD or LC3FT headings to Library of Congress subject headings. We believe you mean for juvenile materials. Is that correct? Yes, this applies to children and teen titles. A9. Yes, this applies to children and teen titles. LIBRARY BOOKS AND SERVICE - Adder►duin No. 2, Page 3 of 3 Vendor Services Agreement - Exhibit D Page 31 of 206 CQZFLICT OF INTEREST DISCLOSURE REOUTREMENT Pursuant to Chapter 176 of the Local Governineut Code, any person or agent of a person who contracts or seeks to contract for the sale or purchase of property, goods, or services with a local governmental entity (i.e. The City of Fort Worth) shall disclose in the Questionnaire Form CIQ ("Questionnaire") the person's affiliation or business relationship that might cause a conflict of interest with the local governmental entity. Bylaw, the Questionnaire shall be filed with the Fort Worth City Secretary no later than seven days after the date the person begins contract discussions or negotiations with the City, or submits an application or response to a request for proposals or bids, correspondence, or another writing related to a potential agreement with the City. Updated Questionnaires shall be filed in conformance with Chapter 176. A copy of the Questionnaire Form CIQ is enclosed with the submittal documents. The foam is also available at 11Ujg/ www- �����s,sf}}t�,�.it,9lf�rns/C10.Dclf. If you have any questions about compliance, please consult your own legal counsel. Cornpliance is the individual responsibility of each person or agent of a person who is subjectto the filing requirement. An offense under Chapter 176 is a Class C misdemeanor 19-0184 Library Books and Services Page 10 of 82 Vendor Services Agreement - Exhibit D Page 32 of 206 CONFLICT OF INTEREST QUESTIONNAIRE FCRU CIO For vendor doing business with local governmental entity This questionnaire reflects changes made to the late by H.B. 23, 84th Leg., Regular Session. OFFICEUSEONLY This questionnaire is being flied In accordancowith Chaptor -176, Local Government Code, Hate st aNed by a vendorwho has a business relationship as defined bySection 176.001(1-a) with a local governmental antlly and the vendor nteels reglrfremenis udder Seclfon 176.006(a). Bylaw this questionnaire must be fledwith the records administrator of the[ocal g❑van1mental entity not later than the 7th business day after the dale the vendor becomes aware of facts that require the statement to be filed. See Section 179.006(a-1), Local Govemmenf Code. A vendor commits an offense if the vendor knowingly violates Section 176.006, Local Govornmont Code.An offense under this section Is a misdemeanor. f Name ofvendorwho has a business relationship with local governmental entity. F CitecK this box Ifyou are filing an update td a ptevi0 lyflied questionnalre. (The law requires that you File an updated completed questionnaire with the approptfate flling autho(ity not later than the 7th business day after the dale on which you became aware that the originally filed questionnaire was incomplete or inaccurate_) 3 Name of local government officer abotitwhom the information In this section is being disclosed. t N A Name of Officer This section (Item S Includino subparts A, B, G, & D) must be completed for each officer with whom the vendor has an umployinent or other business : vlatl^nship as defined by Section 17s,ogf (1-a), Local Government Code. Attach additional pages to this Penn CIO as necessan,- A. Is the local government Officer named in this section receiving or likely to receive taxable income, other than investment income; from the vendor? ElYon E-1No 1 A 13. Is the vendor receiving or likely to receive taxable income, other than investment income, from oral the direction of the local government officer named in this section AND the taxable income is not received from the local governmental entity? 0 Yes F-1 No F. 71 G. Is the filer of this questionnaire employed by a corporation or other busfnoss entity with respect to which the local government officer serves as an officer or director, or holds an ownership Interest Of ono percent or more? Yes ONO N. I_L1 D. Describe each employment or business and family relationship with the local govemment officer named 141 this section. C•J I i 4 Sign :airs vendor odng business wish the gnvernomental entity Date l ,� ,• -; r Adopted 8!712015 19-0184 Library Books and Services Page 11 of 82 Vendor Services Agreement - Exhibit D Page 33 of 206 ATTACHMENT- B BIDDER'S CONTACT INFORMATION Bidder's Name: Baker & Taylor, lrc Bidder's Local Address: 2550 W.1"yyola Rd„ Suite 300 (704)998-3135 Email: bids @bapp-t-lylor.com Fax: (704)998-3260 Name of person assigned specifically for this Agreement: Name/Title Stefanie Kremer, Director -Pricing Services Phone: (704)998-3135 Fax: (704)998-3260 -_- Email: stefanie.kremer ba er tgvlor.com Name of persons for renewal information andlor billing questions: For Renewals; Name/Title Stefanie Kremer, Director- Prlring5ervices Phone: 704 998-3135 Fax: 704 998-3260 s"mail stefanie,krerner@baker-taylor.com For Billing Questions: Namefritle Delilah Waldmup Phone: (800) 775-7470 Fax: (877) 775-5100 Email' deiilah.waldroup@baker-taylor,com Pj>�� Stefanie Kremer 7 30 B01n Sign tort': Printed Name Date 19-0184 Library Books and Services Page 12 of 82 Vendor Services Agreement - Exhibit D Page 34 of 206 ATTACHMENT -C REFERENCE SHEET Please complete and return this form with your bid. The bidder shall furnish references for at least three (3) recent customers to whom products and/or services have been provided that are similar to those required by this solicitation. The City will be the sole judge of references. Please use additional sheets. 1. Company's Name Louisville Free Public Library Name of Contact Lisa Dekker Title of Contact library Content Supervisor Present Address 301 York Street City, State, Zip Code Louisville, KY 40203 Telephone Number (502) 574-1714 Fax Number { ) Email lisa.dekker@lfpl.org 2. Company's Name Maricopa County Library District Name of Contact Cindy Kolaczynski Title of Contact Library Director Present Address 2700 N. Central Ava., Suite 700 City, State, Zip Code Phoenix, AZ 85004 Telephone Number (602) 606-5751 Fax Number { ) Email cindy.kolaczynskl@mcldaz.org 3. Company's Name Phoenix Public Library Name of Contact Hana Kapic Title of Contact Head of Bibliographic Services Present Address 1221 N. Central Avenue City, State, Zip Code Phoenix, AZ 86004 Telephone Number (602) 495-5403 Fax Number { ) Email hana.kapic@phxlib.org 19-0184 Library Books and Services Page 13 of 82 Vendor Services Agreement - Exhibit D Page 35 of 206 BAKER & TAYLOR, LLC REQUESTED CHANGES / CLARIFICATIONS TO ATTACHMENT G Section G Vendor Services Agreement 10 Insurance 10.1 Professional Liability (Errors and Omissions) Due to the nature of the work provided for this agreement, Professional Liability coverage is not applicable. 10.2 General Requirements a. The City and its employees, officers, officials, agents, and volunteers will be named as additional insured by blanket endorsement. We respectfully request to remove this condition. 23. Entirety of Agreement We respectfully request that our proposal response be included as part of the contract documents. Vendor Services Agreement - Exhibit D Page 36 of 206 EXHIBIT C VERIFICATION OF SIGNATURE, AUTHORITY Baker & Taylor, 11C 2550 W. Tyyola Rd, Sulte 300 Charlotte, NC 28217 Vendor hereby agrees to provide City with independent audit basic financial statements, but also the fair presentation of the financial statements of individual fiends. *See Note 1 below Execution of this Signature Verification Forht {"Form") hereby certifies that the following individuals and/or positions have the authority to legally bind Vendor and to execute any agreement, amendment or change order on behalf of Vendor. Such binding authority has been granted by proper order, resolution, ordinance or other authorization of Vendor, City is fully entitled to rely on the warranty and representation set forth in this Forth in entering into any agreement or amendment with Vendor. Vendor will submit an updated Form within ten (10) business days if there are any changes to the signatory authority. City is entitled to rely on any current executed form until it receives a revised Forth that has been properly executed by Vendor.**See Note 2 below Name: Stefanie Kremer Position: Director, Pricing Services -f", r, Signatur€.,,. 2. Name: Lee Ann Queen Position: Director, Pricing Services _ z i-i...•�- Signature 3. Name: Position: Signature 711 a -Signature.of:P vsident-/.CF-0 P .t Chepui OtherTitle:Croup Controller Date: 7/30/2019 *Nate 1: Baker & Taylor will be pleased to provide independently audited, consolidated financial statements. Baker & Taylor, LLC does not have financial statements of individual funds. "Note 2: The individuals listed here have the authority to legally bind the company and to execute any agreement, amendment or change order, as described in the attached Designation of Signing Authority. Vendor Services Agreement— Exhibit C Page 13 of 13 19-0184 Library Books and Servicos Page 82 of 82 Vendor Services Agreement - Exhibit D Page 37 of 206 BAKE R &TAYLOR a Follett Company Desimnation of Signing Autho4ty Pursuant to authority duly delegated by the sole member of Baker & Taylor, LLC, the undersigned President of Baker & Taylor, LLC hereby designates those certain employees of Baker & Taylor, LLC listed in Schedule A attached hereto and made a part hereof by reference ("Schedule A") as having the requisite authority to execute on behalf of Baker & Taylor, LLC all bids, bid bonds, performance bonds, contracts and other documents relating to the supply of Baker & Taylor, LLC's products to libraries, schools, and/or other institutional customers of Baker & Taylor, LLC (the "Designation of Signing Authority"). This Designation of Signing Authority is effective as of August 3, 2018 and shall remain in effect until modified or revoked by the Chief Executive Officer, President, Chief Financial Officer or sole member of Baker & Taylor, LLC. The employees listed in Schedule A shall be the only persons authorized to bind Baker & Taylor, LLC for the purposes stated herein and any previous designations of authority are of no further effect as of the date hereof. This as of August 3, 2018. BAKER & TAYLOR, LLC David K. Cully President Confidential. Forinternal use only. Vendor Services Agreement - Exhibit D Page 38 of 206 ff BAK '.iTAYLOR a Follett Company SCHEDULE A TO DESIGNATION OF SIGNING AUTHORITY For purposes of the foregoing Designation of Signing Authority, the following employees of Baker & Taylor, LLC have the requisite authority to execute on behalf of Baker & Taylor, LLC all bids, bid bonds, performance bonds, contracts and other documents relating to the supply of Baker & Taylor, LLC's products to libraries, schools, and other institutional customers of Baker & Taylor, LLC, Peter Chepul Amandeep Kochar Stefanie Kremer Michael Lamia Lee Ann Queen Robert Rotello Jennifer B. Rhyne L. Scott Schuster Fancy Jo Sims Kelly Tarlton Confidential. For internal use only. Vendor Services Agreement - Exhibit D Page 39 of 206 ATTACHMENT 4 LIBRARY BOOK CHECKLIST AND REQUIRED SUBMITTALS VENDOR NAME; Baker & Taylor, LLC Vendor q ualifications:- Please see our responses to Items 3.1, 3.2 and 3.6 in our Attachment E Response for more information regarding our qualifications._ 3.1 Number of years in the wholesale book business: 190 years 3.2 Number of years company has been providing cataloging, AND processing services: Over 40 years 3.4 List at least three (3) multi -library public library systems using Polaris Version 6.1 Build 207 for which the vendor has supplied books, cataloging, and processing services during the past three (3) years. References must include a total of three systems with a materials budget in excess of $1.5 million. Please indicate the system used by each library and which libraries have budgets in excess of $1.5 million annually. The list should include library names, addresses, Acquisitions/Collection Development contact people with telephone numbers and e-mail addresses and which ILS is used. 1) LIBRARY NAME: Louisville Free Public Library LIBRARY ADDRESS: 301 York Street Louisville KY 40203 CONTACT PERSON: Lisa Dekker LibrarV Content Supervisor PHONE NUMBER: (502) 574-1714 E-MAILADDRESS: lisa.dekker If Lor ILS USED: Polaris CATALOG LIVE 1N LIBRARY'S SYSTEM: YES NO X BUDGET OVER $1.5 MILLION: YES X NO 2) LIBRARY NAME: Maricopa County Library District _ LIBRARY ADDRESS: 2700 N. Central Ave Suite 700 Phoenix AZ 86004 CONTACT PERSON: Cindy Kolaczynski, Library Director PHONE NUMBER: (602) 506-5751 E-MAILADDRESS: cind .kolacz nski mcldaz.or ILS USED: Polaris CATALOG LIVE IN LIBRARY'S SYSTEM: YES X NO BUDGET OVER $1.5 MILLION: YES X NO Vendor Services Agreement - Exhibit D Page 40 of 206 3) LIBRARY NAME: Phoenix Public Library LIBRARY ADDRESS: 1221 N. Central Avenue Phoenix AZ 85004 CONTACT PERSON: Hana Kapic, Head of Bibliographic Services PHONE NUMBER: (602) 495-5403 _ E-MAILADDRESS: hana.kapiefifthxlib.org ILS USED: Polaris CATALOG LIVE IN LIBRARY'S SYSTEM: YES NO X BUDGET OVER $1.5 MILLION: YES X NO 4.5 VENDOR PERSONNEL: For a contract this size, how many staff would be assigned to Catalog materials? 10 How many staff would be assigned to Process materials? 1 VENDOR'S ACCESS TO INVENTORY AND DELIVERY SERVICES 4.5 Number of in -stock Spanish titles: 21,000 titles in stock, 139,000 titles in stock and/or available for Number of Spanish publishers supplied: 800+ 4.6 Is vendor able to provide access to real-time, in -stock information online (check one): YES X NO 5.1 Please describe your delivery options for example: consolidated shipments, drop ship, etc. Please see our response to Attachment E, Item 5.1 for more information regarding delivery options. 5.3 Please explain how drop shipment would be handled by your company. Please see our response to Attachment E, Item 5.3 for more information regarding our drop shipment workflow. Provide a sample packing list. Please see Balzer & Taylor's Appendix 6 for a sample packing list. Vendor Services Agreement - Exhibit D Page 41 of 206 6.0 COMPETITIVE PRICING OF PRODUCTS 6.3 FORMAT FLAT DISCOUNT Adult mass market paperbacks 42.0% Adult trade hardcover 49.0% Adult trade paperback 42.0% Large print * 49.0% Library binding 28.0% Reinforced binding 42.0% Graphic novels ** 42.0% ** Juvenile book and CD pairs/Read-A-Longs *** 42.0% *** Juvenile mass market paperbacks 42.0% Juvenile trade hardcover 49.0% Juvenile trade paperback 42.0% Teen hardcover 49•0% Teen trade paperback 42.0% Teen mass market paperbacks 42.0% Adult other* **** Juvenile other* **** Teen other* (Category V) (Category 1) (Category Ill) (Category 1) (Category VII) (Category VI) (Category 111) (Category 111) (Category V) (Category 11) (Category IV) (Category I or 11) (Category III or IV) (Category V) *If there is a category that is not covered by the list, name the type and discount. * This discount will apply to popular, trade editions. Other large print editions may be discounted as outlined in Appendix 2 & 3. ** Popular, widely distributed paperback graphic novels are typically defined under Baker & Taylor's Categories I & II. Other editions may be discounted as outlined in Appendix 2 & 3, Category IX. *** Items designated as kits]Read-a-Iongstpairs (book and CD) are discounted based upon the material category associated with the book component of the kit. Book items may be of any binding type or material category. Please see.Appendix 2 for an outline of all available product discounts. **** Please see Appendix 2 for a description of all Baker & Taylor discounts offered and also our Appendix 3 for Baker & Taylor's Category Definitions. Vendor Services Agreement - Pxhibit D Page 42 of 206 7.0 ABILITY TO CATALOG AND PROCESS BOOKS AS SPECIFIED 7.1.7 Provide a description of how you would get FWPL's holdings records into the OCLC database and the corresponding cost of providing this service. Please see our response to Attachment E, Items 7.0 and 7.1.7 for more information regarding our cataloging workflow. 8.3 Please fully describe your proposed alternate cataloging method. Baker & Taylor can provide cataloging through either of the options outlined below Option 1 working live in system) or Option 2 (Z39.50methodolog _. We are not proposing any other alternate method. 9.10.11 Number of days necessary to fully catalog AND process an item using option 1 (book in hand live in system: 8-12 days (This timeframe applies for in -stock and available materials.) Number of days necessary to fully catalog AND process an item using option 2 using Z39.50: 6-10 days (This timeframe applies for in -stock and available materials.) Number of days necessary to fully catalog AND process an item using option 3 (acceptable vendor proposed method): NIA days Vendor Services Agreement - Exhibit D Page 43 of 206 10.0 PRICING FOR CATALOGING SERVICES See section 10.1 for definitions of each type listed in the chart below. X Charge for cataloging on a flat rate per title. Using option 1 (book in hand live in system): Flat rate pricing is $ No additional charge per cataloged title CATALOGING — Tiered Pricing - Charge for cataloging based on the type of cataloging required pertitle (tiered pricing). TYPE COST PER TITLE Item conversion Copy cataloging Modified cataloging Enhanced cataloging Original cataloging Other* *define what "Other" is Using option 2 using Z39.50: Flat rate pricing is $ No additional charge per cataloged title Using option 3 (acceptable vendor proposed method): Flat rate pricing is $ NIA per cataloged title Charge for cataloging based on the type of cataloging required per title (tiered pricing). 11.0 PRICING FOR PROCESSING SERVICES 11.2 Flat rate pricing is 3.00* per processed item if library supplies RFID tags and barcodes. Flat rate pricing is $ 3.40* per processed item if library does not supply RFID tags and barcodes. * The pricing listed represents the CLS blended unit price. The CLS price is a blended unit price based on the volume of material to be ordered, processing components requested, and the complexities of the library's requirements. Our unit price is inclusive of the services requested by the Library. This price does not include Laminate Covers for paperbacks. If the Library wishes to include Laminate Covers for paperbacks, these can be supplied for $ .501unit in addition to the flat rate price. Vendor Services Agreement - Exhibit D Page 44 of 206 Bidder must offer a flat cost per copy processing fee (see section 9.10 for processing specifics), but the Library requests a costing out of the individual supplies and processes for evaluation purposes. PROCESSING — PER LABEL and/ ACTIVITY PRICING SUPPLY ITEM OR PROCESS COST PER ITEM Spine label $ .15 Book label $ .15 Barcode label* $ .10 RFID tag* $ .25 Mylar jacket $ .65 Label protectors $ .10 Adding item to holdings record $1.70 Durable plastic cover to quality trade, paperback easy readers, 8x8s and picture books Laminate Covers for paperbacks (8 mil Clear Poly) $1.19 Other+ $ .40 * these labels may be excluded from the contract if it is determined to be more cost effective for the Library to supply them + define "Other" Additional charge for book in hand live in system cataloging 12.1 PRICING FOR DATABASE SERVICES 12.2 Cost of database access if vendor wins the contract: $ FREE*** per year 12.3 Number of users allowed and at what level Our Title Source 360 offer includes 1 administrative ID and an unlimited number of user IDs. *** Baker & Taylor is pleased to offer Title Source 360 free of charge. The package will include 1 Admin ID, unlimited User IDs, full text reviews(including Booklist , MARC Profilers and Grid Ordering capabilities. Please describe the different levels of access available in your database. Title Source 360 provides two levels of access. There is an administrative level of access or a standard user level of access. For additional information, please refer to our response to section 12.2 on Attachment E. 13.3 Bidders are required to provide temporary access to the database so that library staff can evaluate the services for the purposes of determining the successful bidder(s). Vendor Services Agreement - Exhibit D Page 45 of 206 Web address: https:/Its360.baker-taylor.com Login: COFWTX Your current login credentials Password: Your currentPassword) Expiration date of trial access: ILIA Name of vendor's selection AND ordering database: Title Source 360 Vendor Services Agreement - Exhibit D Page 46 of 206 13.5 Are there additional costs involved with providing new publication selections lists? If so, how much? No, selections lists will be provided free of charge. 13.6 Describe how your selection lists are created and at what frequency. Include a sample new title selection list. This can either be an attached list or a cart/list in the evaluation account on the vendors' database. Please refer to our response to Attachment E, Item 13.5 for a full description of our selection lists available and the frequency of each. Please see our sample new title selection lists which can be found in Title Source 360. Instructions on how to find these are included in our response to Attachment E. Item 13.6. 13.10 Describe your Spanish book services including how you inform libraries of new publications. Please see our response to Attachment E, Item 13.10 for information on our Spanish book services. Baker & Taylor offers Spanish selection assistance through our FirstLook title notification lists as well as our quarterly Espanol publication. 13.13 Please describe your demand levels and how users of your database can ascertain the demand level of titles. Title Source displays demand in a number of places and allows libraries to see the entire demand curve for individual titles while leveraging that data to make Fort Worth's collection more relevant and efficient. Please see our response to Attachment E, Item 13.13 for more information. Vendor Services Agreement - Exhibit D Page 47 of 206 14.2 STANDING ORDER SERVICES 14.2.1 Please describe the process for the library to establish the standing orders. Please refer to our response to Attachment E, Items 14.1.1 and 14.2 for information on our standing order services. 14.2.2 Please describe the methods with which the library can make changes to the standing order lists. These changes could include adding/deleting authors, publishers, subject areas and/or changing branch distributions and quantities. Please refer to our response to Attachment E, Item 14.2.2 for a description of this process. 14.2.5 Identify, define, and provide a short description of the standing order services offered. Include any additional service pricing that may apply. Please refer to our response to Attachment E, Item 14.2.5 for a description of our standing order services offered. 14.2.6 Include information on how the library would be notified when anew standing order title is ordered. _Please refer to our response to Attachment E, Item 14.2.6. 14.2.7 The Library requires the ability to download on order records for items on standing order. Please describe how this would be achieved. Please refer to our response to Attachment E, Item 14.2.7. Vendor Services Agreement - Exhibit D Page 48 of 206 14.2.9 Please describe any additional services that are offered and/or will be offered by the Vendor that can help the library make predictive collection decisions regarding titles and/or authors and placement amongst the library's locations. if the services described cost additional charges please indicate the charges. Please indicate which services are livelin production and which are in development. ^Please refer to our response to Attachment E, Items 14.2.9 and 25.0 for information regarding collectionHQ. Additional Charge: X_yes no If yes, how much? _$27,500 per year 14.3.6 Is this workflow possible with your system? If so, please explain the process and provide a contact for a library currently using this method and has Polaris for their ILS. Yes this workflow is possible. Please see our response to Attachment E Item 14.3.6 for an explanation of this workflow process. 14.3.10 Toll -free number AND e-mail for technical support Toll -free number: 800-775-3700 E-mail address: techsupportft-baker-taVlor.com 15.0 CUSTOMER SERVICE AND REPORTING SERVICES 15.1 Provide a sample order acknowledgement and/or order confirmation. Please refer to Baker & Taylor's Appendix 7. 15.2 Provide a sample cancellation report. Please refer to Baker & Taylor's Appendix 8. 15.3 Provide a sample standing order title monthly report. Please refer to Baker & Taylor's Appendix 9. 15.4 Provide a sample status report and list of status codes. Please refer to Baker & Taylor's Appendix 10. Vendor Services Agreement - Exhibit D Page 49 of 206 16.0 INVOICING SERVICES 16.4 Provide a sample materials invoice. Please refer to Batter & Taylor's Appendix 11. 16.10 Provide a sample cataloging/processing invoice. Please refer to Baker & Taylor's Appendix 11. 16.15 Provide a sample credit memo. Please refer to Baiter & Taylor's Appendix 12. 17.0 RETURNS AND CUSTOMER SUPPORT 17.5 Provide a copy of your return policy and your credit memo policy. Please refer to Baker & Taylor's Appendix 5. 17.6 E-mail and/or toll -free phone number for placing orders: 800-775-1100,orders(@baticer-taylor.com 17.7 Internal Customer Service Representative NAME: _Delilah Waldroup (also may be your CLS Account Coordinator, if CLS services are used) TOLL FREE NUMBER: 800-775-1200 ext. 2434 E-MAILADDRESS: del ilah.waidroup(ftaker-taylor.com External Customer Service Representative (Sales Rep.) NAME: Tammy Roberts TOLL FREE NUMBER: 800-775-1200 ext. 1270 E-MAILADDRESS: tammy.roberts(ttbaker-taylor.com 17.8 Cataloging Contact NAME: Penny Ginn (also maybe your CLS Protect Manager, who will be assigned upon award of contract) TOLL FREE NUMBER: 800-775-1200 ext. 2276 E-MAILADDRESS: penny.ginnAbaker-taylor.com Processing Contact NAME: Tama Ritchie (also maybe your CLS Project Manager, who will be assigned upon award of contract) TOLL FREE NUMBER: 800-775-1200 ext. 8242 E-MAILADDRESS: tama.ritchie(a)baker-taylor.com 18.3.1 Number of libraries currently under contract for ODC services 75 Vendor Services Agreement - Exhibit D Page 50 of 206 18.3.2 What percentage of the above are public libraries?_100% 18.3.3 Number of employees in ODC department with advanced library degrees. 50+ employees hold advanced library degrees and 31 of these employees work with Opening Day Collections. 18.4 List 3 multi -library public library systems that you have done an ODC collection for in the last 3 years. LIBRARY NAME: Louisville Free Public Library LIBRARYADDRESS: 301 York Street Louisville KY 40203 CONTACT PERSON: Lisa Dekker Library Content Supervisor PHONE NUMBER: 502 574-1714 E-MAILADDRESS: lisa.dekker@lfpl.org LIBRARY NAME: Maricopa County Library District LIBRARYADDRESS: 2700 N. Central Ave Suite 700 Phoenix AZ 85004 CONTACT PERSON: -Cindy Kolacz nski Library Director PHONE NUMBER: 602 506-5751 E-MAILADDRESS: cind .kolacz nski mcldaz.or LIBRARY NAME: New Orleans Public Library LIBRARYADDRESS: 219 Loyola Avenue, New Orleans, LA 70112 CONTACT PERSON: flat Bowers, Head of Acquisitions and Collection Development PHONE NUMBER: _(504) 696-2575 E-MAILADDRESS:_mbowers@neworleanspubliclibrary.org 23.2 Vendor must describe the method used for packing, labeling and storing the collection, including insurance coverage for ODC materials. Please see our response to Attachment E, Item 23.2 for more information on our Opening Day Collection processes. Vendor Services Agreement - Exhibit D Page 51 of 206 25.1 If the vendor has a product that assists with collection analysis, please describe that product, include a quote for acquiring said product and provide 3 references for multi -site library systems that currently utilize the product. Please see our response to Attachment E, Item 25.0 for information on our collectionHQ collection analysis tool and a full description of our pricing. Cost and reference information is provided below as well. Cost: $27,6001year. LIBRARY NAME: _New Orleans Public Library LIBRARYADDRESS: _219 Loyola Avenue, New Orleans, LA 70112 CONTACT PERSON: Mat Bowers, Head of Acquisitions and Collection Development PHONE NUMBER: _(504) 596-2675 E-MAILADDRESS: mbowers@neworleanspubliclibrary.org LIBRARY NAME: Dallas Public Library LIBRARYADDRESS: 1515 Young St., Dallas, TX 75201 CONTACT PERSON: Andrew Wright, Senior Manager — Materials Management PHONE NUMBER: _(214) 671-9269 E-MAILADDRESS: _Andrew.wrightl@dallascityhall.com LIBRARY NAME: _Tampa - Hillsborough Public Library LIBRARYADDRESS: 900 N. Ashley Dr., Tampa, FL 33602 CONTACT PERSON: Renelda Sells, Manager of Technology and Collections PHONE NUMBER: _(813) 301-7237 E-MAILADDRESS: _sellsr@hillsboroughcounty. 27.3 If there are additional services or options that have not been discussed elsewhere, please take this opportunity to describe them here. Please include any pricing that would be involved as well. Vendor Services Agreement - Exhibit D Page 52 of 206 Additional Charge: yes no If yes, how much? Vendor Services Agreement - Exhibit D Page 53 of 206 Exceptions to the Proposal Solicitation Baker & Taylor Except! onsiClarifications to Attachment E — Detailed Scope of ServicesiSpecifications 6.0 SHIPPING AND DELIVERY SERVICES 5.2.1 Vendor shall furnish the total number of copies ordered of any one individual title in one shipment and fill orders for multi -volume sets in one shipment unless doing so would delay the shipment by more than five days. Otherwise, the Library will accept partial shipments. The Library would rather have a few copies delivered quickly than have no copies at all. Baker & Taylor will comply and can ship titles once all copies are available. The library's accounts would be profiled to prevent partial shipments of particular titles, if that is the library's preference. All copies of a title ordered would be shipped together and no partial shipments would be allowed on those accounts that are profiled to receive no partial shipments. When partial shipments are allowed/requested, the copies of a title that are immediately available are picked, processed and shipped according to your specifications and the remaining copies are picked, processed and shipped as copies of that title become available. Please note, CLS accounts do not allow for partial shipments for orders with branch distribution. 9.0 CATALOGING SPECIFICATIONS 9.8 Bibliographic records will be subject to Library of Congress name and subject authority control including all types of names in the 1XX and 7XX fields. Baker & Taylor accepts and uses current LC authority control for records maintained in our database and originally created records also adhere to LC author and subject heading authority convention. All cataloging records created by Baker & Taylor cataloguers conform to RDA rules and LC subject headings. All records are in MARC 21 format, records are in the version of Dewey that was being used when the records were created. Records are currently created in Dewey 22. If records are coming from OCLC, then the OCLC authority process is utilized and has already taken place before CLS has searched the record. CLS does not perform additional authority work for existing records in the Fort Worth Library's database or to OCLC full records. 16.0 INVOICING SERVICES 16.8 Each invoice will reference the corresponding cataloging and processing invoice. The materials invoice will not refer to the corresponding invoice number of the Cataloging and Processing invoice. However, the cataloging and processing invoice will always be one number higher than the materials invoice. Vendor Services Agreement - Fxhibit D Page 54 of 206 16.11 The Vendor will provide a copy of a separate invoice for cataloging and processing services for each corresponding materials invoice. This invoice can be shipped with the materials invoice and will reference the corresponding materials invoice. However, the libraryprefers invoices to be emailed to the designated staff member(s). Baker & Taylor will provide a separate invoice for cataloging and processing. Invoice numbers on the materials invoice will not directly correspond to the invoice number on the Cataloging and Processing invoice. However, the cataloging and processing invoice will always be one number higher than the materials invoice. 16.14 In the event that an invoice is incorrect, the Library cannot make corrections to an invoice. The Vendor must issue a corrected invoice. CLS will provide a credit or debit memo to correct any incorrect invoices. 23.0 ODC STORAGE, SHIPPING AND INVOICING 23.7 Vendor must issue one invoice per purchase order. The invoices for each purchase will be emailed when the materials are shipped for delivery. Each carton can contain a packing slip as outlined in our response below. Invoices are generated per Baker & Taylor Authorization to Ship (ATS) Number, made up of the items from a library order that are in -stock, cataloged and processed. This ATS and invoice may include more than 1 box of materials. There will be 1 invoice per ATS, and 1 packing list per box. The ATS number is listed on the packing slip and the invoice. Invoices are mailed to the library at the time items are placed in the warehouse for storage. They are also available electronically through OCS. Vendor Services Agreement - Exhibit D Page 55 of 206 ATTACHMENT — E DETAILED SCOPE OF SERVICESISPECIFICATIONS 1.0 VALUE OF AGREEMENT 1.1 Contingent upon the successful bidders' filling of orders in accordance with the specifications herein, the amount the City will spend for books under this agreement is an estimated dollar amount of $1,775,000.00 This is estimated to be 60% for adult books and 40% for children's books and/or 85% English and 15% Spanish. The amount spent for cataloging and processing services is included in the $1,600,000 figure. An Opening Day Collection could add approximately $700,000 to this estimate. 1.2 The quantities listed in this solicitation are only estimates based on anticipated usage and are not an intent to purchase or a guarantee of future orders. The actual quantities may v a r y according to the needs of the City. The City of Fort Worth is only obligated to pay for items actually ordered by an authorized City employee and then received as required by the City. 2.0 TYPES OF BOOKS 2.1 FORMATS OF BOOKS INCLUDED 2.1.1 New trade adult and children's fiction and nonfiction in hard cover, library binding, trade/quality paperback, and mass market paperback formats to be provided through firm orders and standing orders. This includes graphic novels, test study guides, large print books, lift -the -flap books, board books larger than four inches square, Spanish language books, bilingual books, books with compact discs (CDs), and book and compact disc sets (Read -A -Longs). NOTE: For children's books, the Library prefers to get the trade hard cover edition of a title. The Library will accept the Library Binding Edition of a title if it is the only hard cover edition available. 2.1.2 The Library reserves the right to add additional formats as new formats become available. The Library will contact the vendor when new formats are added. Any specifications needed to add new formats will become an addendum to the contract. 2.2 FORMATS OF BOOKS EXCLUDED Used books, magazines, books designed to be written in, novelty books, consumable books, books with toys, book and cassette sets, plush books, and other publications not conducive to a library environment will be excluded from this agreement and will not be ordered by the library. 2.3 DEFINITIONS OF BOOK FORMATS 2.3.1 Adult and juvenile trade hardcover editions — Hardbound materials with wide distribution for the general consumer and with broad mass appeal. 2.3.2 Adult and juvenile trade paperback editions - High demand paperback materials under wide distribution. These are usually oversized, of abetter quality than mass market paperbacks, and do not fit in standard paperback racks. 2.3.3 Mass -market paperbacks/tall mass -market paperbacks - A standard rack size or tall paperback and printed on newsprint -type paper. 2.3.4 Library binding — A special hardcover binding designed to be more durable than trade hardcover editions and to withstand use in a library environment. The Page 1 of 64 Vendor Services ,agreement - Exhibit D Page 56 of 206 majority of these are children's books. Only a very small percentage of the library's orders will be library binding. 2.3.5 Graphic novels — Related to comic books but typically longer and bound in a more durable format. Many are printed as serial publications where issues are released under the same title and appear at regular intervals. Manga are a popular form for graphic novels that originated in Japan. Under this agreement, many of the graphic novels will be purchased through a standing order plan. 2.3.6 Large print - Books where the print is considerably larger than the font used in typical publications to accommodate the visually impaired. Often this is 16-point size typeface rather than 9-, 10-, or 11- point size normally used. Large print books will be ordered as part of this agreement. 2.3.7 For the purposes of this document, "shelf -ready" means upon receipt of books, the library staff shall verify the contents of the shipment, accept, check -in, and put the items into circulation. The items have been completely cataloged and processed according to Fort Worth Public Library (FWPL) specifications and no additional cataloging and/or processing will be required of Library staff. 2.3.8 Read -A -Longs - A paperback or hardcover book with a spoken word recording with page turn signals to enable reading along with the recording 3.0 EVALUATION FACTORS AND SPECIFICATION REQUIREMENTS 3.1 Bidders must be responsible suppliers of print materials and have been actively engaged in the regular wholesale book business for a period of three (3) years prior to the ITB opening date. (See attachment 4) Baker & Taylor is the leading full -line distributor of print books, ebooks, digital audiobooks, videos and music products to library facilities. We also provide our customers with value- added proprietary data products and customized management and outsourcing services. We have been in business over 190 years and have developed long-term relationships with our customers and with major book publishers, movie studios and recording labels. We partner with libraries to deliver more than products and services, we empower public libraries to make positive change in their communities. With a focus on improving community outcomes, we support public libraries in delivering literacy, learning and skills development to their patrons through exclusive partnerships and technology. Our contacts and experience in the library marketplace have enabled us to establish the most comprehensive coverage of materials and range of services in the industry. We supply all categories of materials for all levels of library patrons, including general adult readers, researchers, professionals, and Children and Teens. In addition to items that are stocked in our distribution centers, we maintain a product database that contains over 7 million items. Furthermore, our VIP program gives access to an additional 800,000 titles with in stock availability and adds to B&T's offering, totaling over 2 million of in stock titles. Baker & Taylor began in 1828 as a Hartford, Connecticut bindery and subscription book publisher. Founders, David Robinson and B. B. Barber, then opened a bookstore to distribute their own and other publisher's materials. Seven years later, Robinson and Barber moved their rapidly growing business to New York City. In 1885, James S. Baker and Nelson Taylor acquired the company, which was now focused on the distribution of other publisher's materials. In 1912, Baker & Taylor discontinued publishing altogether and devoted itself entirely to the wholesaling of all types of library materials. In 1970, W.R. Grace & Co. bought Baker & Taylor. During the '70's and '80's, Baker & Taylor experienced significant growth, increasing our market share and providing greater breadth of services to all consumers and markets. Page 2 of 64 Vendor Services Agreement - Exhibit D Page 57 of 206 Baker & Taylor senior management and the Carlyle Group acquired Baker & Taylor in 1992 and in July of 2003, Willis Stein & Partners acquired Baker & Taylor. In June of 2006, Castle Harlan, Inc. acquired Baker & Taylor. In April of 2016, Follett Corporation acquired Baker & Taylor. Baker & Taylor is headquartered in Charlotte, North Carolina, and operates distribution, technical support, and sales centers worldwide. 3.2 Bidders must be responsible library service providers that have been actively engaged in providing selection list, cataloging, processing and other library services for a period of three (3) or more years prior to the ITB opening date. (See Attachment 4) Baker & Taylor has been leading the industry in providing libraries customized technical services for over forty years. We have developed a multitude of innovative services in the area of collection management, cataloging services and technical processing. Due to technological advances and the increased complexity of library operations and projects, Baker & Taylor created Customized Library Services in 1996 to consolidate our valuable resources and experience in order to address the growing demand from libraries for more customized, specialized and unique services. CLS is a separate operating unit, whose sole focus is Opening Day Collections (ODC), Collection Expansions, Online Cataloging Solutions, Outsourcing Projects and Project Management. Customized Library Services (CLS) leverages Baker & Taylor's extensive fulfillment and distribution network to provide total project services. CLS has its own staff of over 300 trained professionals to perform the unique services to provide complete library solutions. We currently serve over 200 libraries on an ongoing basis and complete over 75-100 ODCICollection enhancement projects per year. 3.3 Bidder shall have a permanent place of business from which library materials and services are sold and shall employ sufficient number of qualified personnel to ensure the bidder can perform in accordance with all outlined requirements. 3.4 Each bidder will be asked to provide a minimum of three references (see Attachment 4) for which the bidder has supplied books as well as cataloging and processing services for a multi -library system using Polaris. 3.5 Bidder's cataloging services and collection development units must be managed by staff members with ALA accredited Masters of Library Science/Information Science degrees and have significant professional experience in theirfields. Bidders may be asked to supply job descriptions and resumes for staff in these positions upon request. 3.6 Bidder must have sufficient selection, cataloging, and processing staff to meet the demands of this contract. Bidder is required to indicate the number of staff members that would be assigned to routinely catalog and process materials for a library of our size. (See Attachment 4) CLS has its own staff of over 300 trained professionals to perform the unique services to provide complete library solutions. We have enclosed your Attachment 4, completed as instructed. 4.0 VENDOR'S ACCESS TO INVENTORY AND DELIVERY SERVICES 4.1 Vendor shall be able to provide a broad comprehensive spectrum of books in quantities to meet the needs of a large public library system. 4.2 Fort Worth Public Library has 17 locations in its system. Typical orders for a general trade edition in English (adult, children's, teen fiction and nonfiction) would range from 2 to 35 copies depending upon the subject or genre popularity. A typical order for a Page 3 of 64 Vendor Services Agreement - Exhibit D Page 58 of 206 picture book by a popular author and/or illustrator would range from 5 to 35 copies. Books in Spanish would range from 3 to 15 copies per title. Orders for replacement copies would range from 1 to 15 copies. Single copy orders would be the exception rather than the rule. Baker & Taylor has the inventory and the capability to provide materials to meet the needs of the Fort Worth Public Library. Baker & Taylor has staff who organizes the inventory flow of best seller and popular titles that will be demanded by our customers in large quantities. Baker & Taylor works with publishers to ensure adequate quantities of titles for high demand authors and assure extensive inventory coverage of "drop in" titles along with normal publisher catalog releases, in order to assure the highest fill rates and best breadth of fulfillment in the industry. 4.3 Having materials in the library on the street release date or soon after is one of our highest priorities. Bidder must provide a rush account service that the Library can use to expedite high demand titles. Your Baker & Taylor Project team will create the appropriate account structure to expedite rush material. Baker & Taylor understands the need to bring to the library high demand material as soon as it becomes available. To that end, Baker & Taylor has streamlined its receiving and operational process to ensure the fastest possible turn time. For items ordered "book only" (no cataloging and processing) or Mylar jacket only, the majority of orders will be delivered 1-2 business days prior to street date. Items requiring CLS customized cataloging and shelf ready processing will be delivered by street date. Baker & Taylor is reliant on publishers to provide our copies of high demand titles in a timely fashion. On rare occasions, publishers do not ship items with sufficient amount of time to ensure street date delivery. In these cases, every effort is made to minimize the impact and ensure timely delivery. 4.4 Vendor must work with a wide range of publishers including small presses, large print publishers, and Spanish language publishers. Baker & Taylor works with a wide range of publishers and we carry titles from over 75,000 publishers and imprints to provide the highest possible fill rates in the industry. 4.5 Vendor must be able to provide Spanish language titles. The ability to obtain titles published outside the United States is required. Preference will be given to bidders that are able to provide a range of Spanish language titles. (See Attachment 4) Baker & Taylor's primary focus is on English and Spanish language materials. Other than Spanish items, Baker & Taylor can also provide a limited amount of foreign language materials in languages other than Spanish. Discounts would be based upon the title's category as outlined in Appendices 2 and 3. 4.6 Bidders that can provide real-time in -stock information online will be rated higher than those who cannot provide this service. Baker & Taylor can comply. Real-time stock information is available in Title Source 360. The Library can also take advantage of our VIP inventory information to assist with ordering in -stock and available material. Uniquely available from Baker & Taylor, customers may view publisher inventory via our Virtual Inventory Program (VIP). Through VIP, in addition to B&T inventory displays, you also may view inventory on the publishers' shelves. Title Source 360 customers are profiled to see VIP (Virtual Inventory Program) inventory levels from participating VIP Publishers. 5.0 SHIPPING AND DELIVERY SERVICES Page 4 of 64 Vendor Services Agreement - Exhibit D Page 59 of 206 5.1 Currently the library receives shipments several times a week to the Central Library. The Library is always looking for ways to become more efficient. Please describe your delivery options for example: consolidated shipments, drop ship, etc. Baker & Taylor can set up your shipping profile and an appropriate account structure in order to meet the library's particular delivery preferences. We can set up consolidated shipments to be sent on a set frequency to a central location or we can also drop ship to individual branches. Please see our response to item 5.3 below for more information on our workflow for drop shipments to branches. Our project management team will work with the Library to meet the individual workflow and efficiency goals of the Library. Account Set-up Baker & Taylor will establish accounts according to the customer's requirements including accounts for special collections, funds and for processed and unprocessed materials. We do not limit the number of accounts established for a library, but rather create accounts to meet the library's workflow and accounting needs. Average Delivery Timeframe (in -stock items) Our average turn around for fully cataloged and processed (shelf -ready) material is 6-10 days (using Z39.50 cataloging methodology) from the creation of the order in our system or after receipt of material from the manufacturer. Our average turn around for non -processed or Mylar only materials is 1-2 days from the date of order. Processed materials that are not CLSIShelf-Ready cataloged and processed orders (those processed using our standard TechXpress services) are shipped within 3-4 days of order on average. 5.2 Our current practice and requirements are described below: 5.2.1 Vendor shall furnish the total number of copies ordered of any one individual title in one shipment and fill orders for multi -volume sets in one shipment unless doing so would delay the shipment by more than five days. Otherwise, the Library will accept partial shipments. The Library would rather have a few copies delivered quickly than have no copies at all. Baker & Taylor will comply and can ship titles once all copies are available. The library's accounts would be profiled to prevent partial shipments of particular titles, if that is the library's preference. All copies of a title ordered would be shipped together and no partial shipments would be allowed on those accounts that are profiled to receive no partial shipments. When partial shipments are allowed/requested, the copies of a title that are immediately available are picked, processed and shipped according to your specifications and the remaining copies are picked, processed and shipped as copies of that title become available. Please note, CLS accounts do not allow for partial shipments for orders with branch distribution. 5.2.2 All shipments must be accompanied by a packing list. 5.2.2.1 Packing lists will include quantity ordered, quantity shipped, quantity backordered, title, author, ISBN, and purchase order numbers. If possible, each packing slip should reference the corresponding invoice. Baker & Taylor has developed a detailed packing list which enables the library to check in the order title by title, noting the price and quantity. Titles are listed alphabetically, by title. Baker & Taylor's ATS number (authorization to ship) is included on each invoice and Page 5 of 64 Vendor Services Agreement - Exhibit D Page 60 of 206 packing slip and will allow the library to match the packing slips to invoices. For book materials, each box can contain a packing slip, or boxes containing a master packing slip are indicated with a capital 'M' on the address label. 5.2.3 All shipping and handling charges will be absorbed by the Vendor. This includes any fuel surcharges. Baker & Taylor will comply. Baker & Taylor will send all items Free Shipping, FOB Destination with inside delivery. 5.2.4 Prices shall be Free On -Board Destination. Freight prepaid (FOB-D F/P). For the purposes of this contract, FOB-D FIP is defined as: Title passes to Library when goods are delivered inside the Library's specified delivery location. Vendor pays freight when goods leave its dock. Vendor bears all freight charges. Vendor owns and is held liable for all goods, including cataloged and processed goods, and assumes liability for damage/loss while said items are in storage and/or in transit. Vendor files claims, if any. Library understands that once materials are cataloged and/or processed to the library's specifications, the Library is obligated to receive and purchase the materials unless the items were ordered in error by the Vendor. Baker & Taylor will comply. Baker & Taylor will send all items Free Shipping, FOB Destination with inside delivery. 5.2.5 If orders are not drop shipped, all orders will be delivered to the Fort Worth Public Library Central Library 500 W. 3rd Street Fort Worth, TX 76102-7305. INSIDE DELIVERY TO THE ACQUISITIONS UNIT IS REQUIRED. NOTE: The Library does not have a loading dock. It is recommended that large shipments be made in a truck with a lift gate and hydraulic pallet jack. Library staff is not available to assist with the unloading of pallets. 5.2.6 Shipments of multiple boxes shall be clearly marked on the exterior of the boxes indicating, for example, "1 of 3", "2 of 3", and "3 of 3". 5.2.7 The shipping label on each carton will list the Library's purchase order number(s) for titles selected by the Library. Baker & Taylor's enhanced shipping label includes the pack date, freight carrier, purchase order number, account number, Baker & Taylor picklist number, carton number and individual carton weight. While the number of cartons in each shipment isn't indicated on each carton, each carton in a shipment is numbered, and the final carton also indicates total carton count (e.g. 1,2,3, and 4 of 4). 5.2.8 Cartons will not exceed the maximum dimensions accepted by the U.S. Postal Service regardless of the carrier used. Maximum weight of each carton will not exceed 55 pounds. Baker & Taylor will comply. 5.2.9 Materials will be packed adequately to prevent damage in transit. Cartons will be properly sealed to meet or exceed recommendations and requirements of the U.S. Page 6 of 64 Vendor Services Agreement - Exhibit D Page 61 of 206 Postal Service to ensure their arrival in excellent condition. All books will be packaged (packed and marked) in accordance with the best commercial practices. 5.3 The Library does not currently drop ship shelf ready materials to branches. However, the library may consider this in the future. The library currently has 17 locations; however, only 14 would have drop shipments. The library is also in the process of opening a new full- service location. There are also two more full -service locations in the planning process. It is our expectation that during the course of this contract with renewals the library will ultimately have 17 full -service locations that would receive drop shipments of shelf -ready materials. Please explain how drop shipment would be handled by your company. Baker & Taylor can take full advantage of the library collection codes sent to us via enriched EDI ordering. Items may be ordered together and sorted by location code prior to drop shipping to individual branches. Title Source Grid Ordering Title Source has the ability through our grid ordering functionality to add quantity and grid information item by item to a cart or adding items using grid templates with multiple locations and funds. Title Source with grid functionality enables acquisitions personnel to create order carts that can then be downloaded to a MARC file. Polaris has developed a load table to upload MARC records for ordering from the library's ILS. This process creates multiple funds and locations in the Polaris order record. Once the order is placed through Polaris, an electronic confirmation (acknowledgement) will be delivered within 15 minutes to a destination FTP site that the library has access to. This ordering process allows the transmission of Enriched order data to Baker & Taylor. Enriched order data information can include title and copy information, branch codes, quantity per branch, call numbers, item type, location, and holding codes, etc. The last stage of this process is when orders are ready to ship from Baker & Taylor, electronic invoice files are sent to a destination FTP site that the library can access. In addition, Polaris can take advantage of ASN receiving allowing the library to receive items by carton. 6.0 COMPETITIVE PRICING OF PRODUCTS 6.1 All bidders should have the ability to provide a competitive discount on all purchased materials. 6.2 To be considered, bidders must use the publishers' list prices and not freight pass - through prices. 6.3 Bidders may only quote flat discounts for each format listed (See Attachment 4). Baker & Taylor is pleased to offer discounts from the publisher's list price for book materials. The discounts extended by Baker & Taylor are applied to the current publisher's list price, however, publisher's list price is subject to change without notice. Your discount will be applied to the publisher's list price at the time of shipment. Please refer to Appendix 2 for additional discount information. Further, Baker & Taylor has provided a listing of category types and their definitions (Appendix 3). The category number will match the discount categories (and number) as stated on the Terms and Conditions of Sale. This will clarify what criteria are used to classify a particular binding category and how it relates to the discounts offered. 7.0 ABILITY TO CATALOG AND PROCESS AS SPECIFIED Page 7 of 64 vendor Services Agreement - Exhibit D Page 62 of 206 In the Evaluation Criteria, section 5.3, the ability to catalog and process materials as specified has been given the highest ranking. If the library's cataloging and processing specifications cannot be met or an alternative offered by the bidder and acceptable to the Library is not presented, the bidderwill not be considered for an award. The library is looking at internal efficiencies and the primary goal of those efficiencies is for materials to arrive at FWPL in a timely manner and to be "shelf ready" when they arrive. Baker & Taylor can comply and can provide shelf ready materials by cataloging using either the Real-time process described in 8.1 below or the Z39.50 remote methodology described in 8.2 below. 7.1 BIBLIOGRAPHIC RECORDS 7A .1 Vendor shall verify whether a bibliographic record exists in the Library's database for each title ordered. 7.1.1.1 Initial search will be by ISBN. 7.1.1.2 A secondary title search is required. 7.1.1.3 A third search will be conducted by the author's name. 7.1.1.4 Library will be notified of any duplicate records found. 7.1.2 Five situations can result when searching for bibliographic records in the Library's database. 7.1.2.1 A record is found with FWPL's OCLC code (starts with IFA) in the 040 or 049 field. These are records that have already been fully cataloged. These require the Vendor to update holding records only. Vendor will use the call number listed in the 099 field. If there are none in the 099 field, use the call number used for the Central Library's (CEN) copy from the holdings record and add a 099 field for that call number. Add the publication date/copyright date to the last line of the call number. Generally these are duplicate/replacement copies of titles already owned by the system. 7.1.2.2 A short record is found with FWPL item records attached. These records contain a minimum of the title, ISBN and price. These require the Vendor to supply a full bibliographic record with an OCLC number in the 035 tag in a MARC format to overlay/replace the short record and update holding records. 7.1.2.3 A record is found that does not have FWPL's OCLC code (starts with IFA) in the 040 or 049 field. These require the Vendor to supply a full bibliographic record in with an OCLC number in the 035 tag in a MARC format to overlay/replace the record and update the on order holding records while not changing holding records that already in use. 7.1.2.4 If no record is found the Vendor shall supply a full bibliographic record with an OCLC number in the 035 tag in a MARC format and update holding records. 7.1.2.5 If multiple records are found, the Vendor shall notify the Cataloging Unit. NOTE: The Library's database includes bibliographic and item records for client libraries (referred to as MetrOPAC libraries) as well as Fort Worth Public Library records. These MetrOPAC libraries share bibliographic records with the FWPL, but many records are for MetrOPAC libraries only. If there are multiple records, the Vendor should always select a Fort Worth Public Library record over a MetrOPAC record. The MetrOPAC libraries that are not part of Page 8 of 64 Vendor Services Agreement - Exhibit D Page 63 of 206 the Fort Worth Public Library System are Benbrook Public Library (BNPL), Burleson Public Library (BUR), Haltom City Public Library (HCL), Keller Public Library (KPL), Richland Hills Public Library (RHPL), and Watauga Public Library (WPL). 7.1.3 Records are to be consolidated whenever possible, Trade/quality paperbacks and mass -market paperbacks are added to comparable records forthe hardcover when issued by the same publisher regardless of publication year, unless it is a revised edition. When a paperback is attached to a hardcover record, the ISBN of the paperback is added to the 020 field. 7.1.4 New large print titles will be put on separate bibliographic records. 7.1.5 Serial and set records are preferred for graphic novels, both when selecting a new record and when adding copies to an existing record. 7.1.6 For all new titles the Vendor will provide full RDA and MARC 21 cataloging with OCLC numbers in the 035 tag or created by professional catalogers provided by the Vendor. The Vendor will be required to sign the OCLC Third Party Agreement to use OCLC Connexion to catalog on the Library's behalf for real-time (book in hand) cataloging. 7.1.7 Vendor will update the holdings in the OCLC database with the library's holding symbol for all new titles cataloged for the library. Provide a description of how you would get FWPL's holdings into the OCLC database and the corresponding cost of providing this service. (see Attachment 4) Please refer to our response to Section 8.2 below, which details how we accomplish this using our Z39.50 cataloging methodology. 8.0 CATALOGING METHODS FOR BIBLIOGRAPHIC AND HOLDINGS RECORDS 8.1 Real-time (book in hand) cataloging method requires the Vendor to be connected directly to the Library's catalog and OCLC's WorldCat database. Baker & Taylor can comply. CLS will catalog online using the ILS Client supplied by the Library. CLS catalogers will access your database and work live in your database. Added copies will be linked online and CLS will catalog and add new titles using the Library's cataloging utility and OCLC (through a third party agreement). Original cataloging will be performed as needed. 8.1.1 The Vendor will be required to sign the City of Fort Worth's network access agreement to connect directly to the Library's catalog. 8A.2 The Library currently uses the Polaris ILS (Version 6.1 Build 207) 8.1.3 Special accounts for the Vendor will be established on the Library's system. These accounts would allow access to the Polaris cataloging module to allow cataloging and inventory (holdings) updates. 8.1.4 When a full bibliographic record does not exist in the Library's catalog, the vendor will use access to the OCLC online database using OCLC Connexion to export MARC records into the Library's catalog using OCLC's batch features and ftp the records to the library system. 8.1.5 Holdings records will be updated in real-time while connected to the library system. 8.1.6 If a full bibliographic record already exists in the library's catalog, the Vendor will Page 9 of 64 Vendor Services Agreement - Exhibit D Page 64 of 206 update the on -order holdings (replacing the temporary acquisitions barcodes) in real-time while connected to the library system. In these situations no cataloging costs should be incurred. 8.2 Remote Z39.50 cataloging with Vendor's database and OCLC number in 035 tag. 8.2.1 The Vendor will conduct Z39.50 searches against the Library's catalog. 8.2.2 The Vendor will determine if title requires a new MARC record or is a duplicate. 8.2.3 The Vendor will provide a MARC record with holdings data to update the on order holdings records for duplicates that will not replace the existing record in the Library's ILS. 8.2.4 The Vendor will provide a MARC record with the OCLC number in the 035 tag with holdings data to update the on order holdings records for new titles that will replace the existing on order record in the Library's ILS. 8.2.5 The Vendor will provide a solution to update the Library's holdings in OCLC's WorldCat database. Customized Library Services' custom cataloging is Baker & Taylor's premier service. CLS has performed online cataloging, editing and maintenance for Libraries since 1989. Our preferred cataloging method is to access the Library's ILS using the Z39.50 protocol. Customized Library Services has partnered with The Library Corporation (TLC) to create a state of the art cataloging methodology that leverages Z39.50 protocol for accessing the library's database and a resource pool of records from the Library of Congress and any Baker & Taylor created records. This technology allows our CLS catalogers to have access to the most current version of the library's cataloging records without the overhead of being directly online. Records obtained from the Library's database are saved to a library specific work file located in our secure cataloging utility. The records in the work file are used in the creation of spine labels and as a vehicle for providing item -linking information. Major Features of the CLS Preferred Cataloging Methodology (Z39.50): Only authorized CLS catalogers have access to the library's database and work file. The cataloger will process material first by searching for a matching record in the library's database and work file simultaneously. A successful search occurs when our cataloger matches the data elements found in the appropriate record tags. CLS considers the title, author, imprint/publisher, edition and date of publication when matching a record. During the CLS profiling, the project team will document the appropriate attributes for matching records. When a matching record is found, the appropriate item level information (examples: barcode number, list price, collection code, etc.) is keyed and the record is saved to the library's work file. If a record is not found in the library's database or work file, the CLS Bibliographic Database is searched, followed by LC MARC and the resource databases of TLC. The CLS Bibliographic Database contains all CIP records upgraded to full MARC standards by CLS catalogers, as well as new records created by CLS original catalogers. If the record is not found in the above resources, the Library may also Page 10 of 64 Vendor Services Agreement - Exhibit D Page 66 of 206 choose to have CLS search OCLC on their behalf for records not found in the library's catalog. Once a record is located in OCLC it is saved to the Library's work fife and the record is updated to the Library's specifications. The option of utilizing OCLC will also help to minimize the Library's need for original cataloging. Please note that the process of using OCLC is available upon CLS' receipt of a signed third party agreement which grants permission to our catalogers to access OCLC on the library's behalf. There are no additional charges from CLS for this service. However, it should be noted that all corresponding OCLC charges will be the responsibility of the Library. On a weekly basis, an electronic file is sent to OCLC to update the library's holdings for all contributed records. When a full matching record is found in one of the resource databases, it is upgraded to meet the library's specifications and the appropriate item tag is keyed. The record is then saved to the library's work file. If the matching record found is not a full level record, the record is upgraded to meet LC standards and is saved to the CLS Bibliographic Database. The record is then further edited to meet the library's specifications and the appropriate item record is keyed. The record is then saved to the library's work file. The exception to a full level record would be that some AV pre -pub records are not upgraded to full MARC standards. However, these records are upgradeable to the Library's local standards. If a matching record cannot be found in the multi -database search string, a request is forwarded to an original cataloger in the CLS department. If the Library chooses to utilize our original cataloging service, original catalogers will create a record according to RDA rules. (Please note, we understand that the Library's current practice is to have items requiring original cataloging forwarded to the Library with no cataloging or processing and Baker & Taylor will comply.) LC authority files are used to validate author and subject headings. Once the record is created, it is saved into the CLS Bibliographic Review File. Once the record has been reviewed and approved, it is saved in the CLS Bibliographic Database. The library's assigned cataloger is notified, the record will be edited to meet the library's specification, and the appropriate item tag is keyed. Every title sent to the library will have a MARC record with the appropriate item tags. The records will either be new additions to the library's catalog, edited and modified to the library's standards, or existing records from the library's catalog. When the cataloger has completed the order, laser printed label sets consisting of spine, barcode, bibliographic, and other labels as required by the library are printed. The barcode is provided in a standard format, with an eye readable number strip available. All other labels are customizable for font, pitch, boldness and italics. Options for label font include Courier, Times New Roman and Arial and pitches 12, 14, 16 and text can be left justified or centered. For thin books, we can provide one line spine labels and for Picture Books we can provide a larger font author letter spine label. The library will supply a unique barcode range, barcode prefix, and symbology information. Call number and bibliographic information is extracted directly from the MARC record to ensure accuracy. After the DMP is completed, a file of MARC records corresponding to the titles in the order is created. Released records are flagged so they cannot be selected again. The file of records will be put on the B&T FTP server for the library to Page 11 of 64 Vendor Services Agreement - Exhibit D Page 66 of 206 retrieve and load. Alternatively, our staff can download records into the Library's database. The records are maintained on the Library's work file for historical reference. 8.3 Vendor's proposed alternate cataloging method. Baker & Taylor's preferred methodology is Option 2 as described in section 8.2 above. 9.0 CATALOGING SPECIFICATIONS 9.1 Library of Congress CIP records will be fully upgraded to include the full 1 XX, 300, 4XX, 6XX, 7XX, 8XX, 245 and 520 fields. RDA records will also include 264, 336, 337 and 338 fields. All records must meet current RDA standards. 9.2 Bibliographic records must be in the MARC II communications format to be imported into the Polaris ILS (Version 6.1 Build 207). 9.3 In the record leader: the logical record length in bytes 0-4; and, valid codes for record status, record type and bibliographic record in bytes 5-7. Uppercase letters are not valid in these elements: 9.3.1 A record directory 9.3.2 A title field (245) 9.4 Each MARC record should also contain as many unique search keys as possible; each in an appropriately formatted field. These would include 010 LCCN, 020 ISBN, and/or 022 ISSN. 9.5 The 008 field on each record should contain the publication dates in bytes 7-10. All children's materials should have an audience fixed field of a, b, c, orj. Teen materials should have an audience field of d. If the 008 field for that record type does not contain an audience field, add a 006 field with an audience field. 9.6 Each record must include a 001 tag that contains the Library's Polaris number for the order record for an overlay matchpoint. The Library's Polaris number can also be placed in the 035 tag. Be aware that the library database includes bibliographic and item records for client libraries (referred to as MetrOPAC libraries). Vendor should be sure that only Fort Worth Public Library records are being used in determining cataloging information. The MetrOPAC libraries that are not part of the Fort Worth Public Library System are Benbrook Public Library (BNPL), Burleson Public Library (BUR), Haltom City Public Library (HCL), Keller Public.Library (KPL), Richland Hills Public Library (RHPL) and Watauga Public Library (WPL). 9.7 All books in Spanish, including bilingual books, shall be given subject headings in Spanish using the most current version of Bilindex (bidex) or locally established Spanish headings. The source of the subject headings must be noted in the $2 of 650 field. Baker & Taylor will provide subject headings in Spanish using the most current version of Bilindex. These titles must be ordered on a separate account and will be priced per our response to Attachment 4 and Appendix 1. 9.8 Bibliographic records will be subject to Library of Congress name and subject authority control including all types of names in the 1XX and 7XX fields. Baker & Taylor accepts and uses current LC authority control for records maintained in our database and originally created records also adhere to LC author and subject Page 12 of 64 Vendor Services Agreement - Exhibit D Page 67 of 206 heading authority convention. All cataloging records created by Baker & Taylor cataloguers conform to RDA rules and LC subject headings. All records are in MARC 21 format, records are in the version of Dewey that was being used when the records were created. Records are currently created in Dewey 22. If records are coming from OCLC, then the OCLC authority process is utilized and has already taken place before CLS has searched the record. CLS does not perform additional authority work for existing records in the Fort Worth Library's database or to OCLC full records. 9.9 All call numbers consist of classification number or a word, a Cutter and a publication/copyright date (whichever is more recent). In the case of reprints, use the original copyright date. The publicationlcopyright date should always be on the last line of the spine label. Some materials will require additional format, language or location designations in the call number. These are: 9.9.1 LARGE PRINT (format code) — both fiction and nonfiction. For example: (LARGE PRINT MYSTERY BROWN 2003) 9.9.2 CHILDREN (audience code) - all materials except PICTURE BOOKS, EASY READERS, BOARD BOOKS and MIDDLE ZONE FICTION (For example, CHILDREN 641.5 SMITH 2O02) 9.9.3 ESPANOL (language code) - all materials in Spanish including bilingual materials. (For example, ESPANOL 616.9792 MANUAL 2002) 9.9.4 REFERENCE (location code) — reference materials will be abbreviated as REF on all spine and pocket labels. FWPL will indicate which materials it wants to be made reference. (For example, REF 346.730482 FISHMAN 2002) 9.9.5 The order of these codes is language, audience, location, classification, cutter and date (for example, ESPANOL CHILDREN REF 616.9792 MANUAL 2002). 9.9.6 Vendors will classify materials according to the latest unabridged Dewey Decimal Classification schedule. 9.9.7 Classification numbers will be cut at the first prime for children's non-fiction and at the second prime for adult/teen non-fiction. The following are exceptions to the Dewey classifications that are used at the Fort Worth Public Library: 9.9.8 The Vendor will use the following print genre definitions for determining intellectual level and genre classifications. Many of the definitions are based on The Library of Congress's LCGFT (Library of Congress GenrelForm Terms) system. The following are also exceptions to the Dewey classifications that are used at the Fort Worth Public Library. The definitions are: 9.9.9 ABC/123 - Alphabet and counting picture books designed young children and preschoolers. (For children's materials only). 9.9.10 Easy Readers - Publisher designated fiction easy readers. Class non-fiction easy readers in the Dewey class. (For children's materials only). 9.9.11 Children Graphic Novels — Book length comics written for children. Graphic Page 13 of 64 Vendor Services Agreement - Exhibit D Page 68 of 206 novels written specifically for children with a publisher rating that corresponds to the age 0-12. Juvenile graphic novels' reading levels should be pre-K to grade 8, or ages 4 through 12. The protagonist should be.up to age 13 or in preschool, elementary, or middle school/junior high. Does not include collections of comic strips (class in Non -Fiction). 9.9.12 Children Fiction —Reading level falls within grades 1-5 or ages 6-11 and the protagonist should be ages 6-11 or in grade or elementary school. Does not include mature subject matter (class in Middle Zone). If there are multiple protagonists of different ages, consider which age group would be more interested in the story. If the book is a new volume in a series, use the call number assigned to the previous volumes in the series. 9.9.13 Middle Zone Fiction —Reading level falls within grades 6-8 or ages 12-14 and the protagonist should be ages 12-14 or in middle or junior high school. Does not include more mature subject matter (class in Teen). If there are multiple protagonists of different ages, consider which age group would be more interested in the story. If the book is a new volume in a series, use the call number assigned to the previous volumes in the series. 9.9.14 Fiction — Classify works of short stories and any other fictional work which does not fall into one of the previous genre collections as Fiction. (For adult and children's materials.) 9.9.15 Teen Fiction —Reading level falls within grades 9-12 or ages 15-19 and the protagonist in the fiction materials should be ages 15-19 or in high school or the first two years of college. Does not include highly mature subject matter (class in Adult). If the book is a new volume in a series, use the call number assigned to the previous volumes in the series. 9.9.16 Teen Graphic Novels — Book length comics written for teens. Graphic novels written specifically for a teen audience with a publisher rating that corresponds to the age level 13-17. Does not include collections of comic strips (class in Non -Fiction). 9.9.17 Graphic Novels — Book length comics written for adults. Graphic novels written specifically for an adult audience with a publisher rating of 18+. Does not include collections of comic strips (class in Non -Fiction). 9.9.18 92—Individual or family biographies and memoirs. (For adult and children's materials). 9.9.19 Mystery -- Materials with a LCGFT of Detective and mystery fiction. Primary plot usually revolves around the investigation of a murder or other felony. Protagonist is usually a professional or amateur detective involved with solving the crime. Suspense or espionage novels are Fiction. (For adult and children's materials.) 9.9.20 Science Fiction — Materials with a LCGFT of Science fiction. Plot generally examines worlds based on technology and invention that might be possible in the future. (For adult and children's materials). 9.9.21 Espanol - Spanish language materials including bilingual materials. Prepend to call number. Excludes Spanish language learning materials for English speakers. 9.9.22 Fantasy — Materials with a LCGFT of Fantasy fiction. Plot generally relies on the supernatural and non -rational phenomena falling outside the natural laws Page 14 of 64 Vendor Services Agreement - Exhibit D Page 69 of 206 of our present world. Includes works with alternative histories (e.g., Turtledove's works). (For adult and children's materials.) 9.9.23 Western — Materials with a LCGFT of Western fiction. Setting is usually the western frontier of the United States. Action takes place primarily in non - urban locations. Usually contains a strong element of adventure. May contain a small element of romance, but this should not be the primary theme. 9.9.24 Christian Fiction - Christian fiction has at its core biblically -based attitudes, values and actions. It is sometimes called inspirational fiction. Christian fiction is characterized by explicit or implicit Christianity and little or no sex, violence or profanity. Often written in a series to show the growth of faith over time, these books pose religious questions and answers, show conflict over faith and morality, often emphasize a conversion or crisis of faith and exemplify Christian faith in real life. 9.9.25 African American fiction - Fiction with African Americans as characters from an African American point of view. Includes titles from romance, fiction, suspense, and Christian fiction. 9.9.26 Horror fiction pbk. (Adult Mass Market only) - Fiction in any medium intended to scare, unsettle, or horrify the audience. Historically, the cause of the "horror" experience has often been the intrusion of an evil —or, occasionally, misunderstood —supernatural element into everyday human experience. 9.9.27 Paranormal fiction (Adult Mass Market only) - Paranormal fiction is a type of speculative fiction with paranormal elements. Many titles blend together themes from the genres of traditional fantasy, science fiction, romance, mystery, and suspense. Common paranormal elements include vampires, werewolves, ghosts, shapeshifters, angels, fantastical beings, and everything else involving parapsychology. 9.9.28 Romance (Adult Mass Market only) - Stories written with standard romantic criteria: love interests, crises and, most importantly, a happy ending. 9.9.29 Children non-fiction - Reading level falls within grades 1-8 or ages 6-14. 9.9.30 Teen non-fiction - Reading level falls within grades 9-12 or ages 15-19. 9.9.31 Adult non-fiction -- Non-fiction titles for an adult audience. 9.9.32 Current Library practice is to Cutter by author's complete last name or first complete word of the title (excluding articles) if no author is listed. The exception to this is individual biographies where the cutter should be the complete last name of the subject of the work under the call number 92. 9.9.33 Vendor will place the prefix, classification, cutter, and date portions of the call number in the 099 field of the MARC record in the following subfields. 9.9.33.1 Subfield a — Dewey classification number 9.9.33.2 Subfield b — Cutter 9.9.33.3 Subfield f — Date Page 15 of 64 Vendor Services Agreement - Exhibit 0 Page 70 of 206 9.9.33.4 Subfield p — Prefix 9.9.34 Cutter exceptions for Board Books, Picture Books, Easy Reader Fiction, Children Fiction and Middle Zone Fiction - On books that are based on major graphic characters, television programs, motion pictures, title series with various authors, and selected author series that are continued by other authors there is an exception to cuttering under the author in the 100 tag. This may expand to adult and Teen collections. Some examples are: 9.9.34.1 Superman adventures written by Mark Millar. Main entry = Mark Millar, Cutter = SUPERMAN [Graphic character example] 9.9.34.2 Teenage Mutant Ninja Turtles amazing adventures. Robot animals! written by Caleb Goellner. Main entry = Caleb Goellner, 730 tag = Teenage Mutant Ninja Turtles (Television program: 1987-1996), Cutter = TEENAGE [Television program example] 9.9.34.3 Cars. Radiator Springs written by Alan J. Porter. Main entry = Alan J. Porter, 730 tag = Cars (Motion picture), Cutter = Cars [Motion picture example] 9.9.34.4 Mission Titanic written by Jude Watson. Main entry = Jude Watson, 490/830 tags = 39 clues. Doublecross, Cutter = THIRTY [Series with different authors example] Mission atomic written by Sarwat Chadda. Main entry = Sarwat Chadda, 490/830 tags = 39 clues. Doublecross, Cutter = THIRTY [Series with different authors example] 9.9.34.5 Franklin and His Friend written by Sharon Jennings, based on the Franklin books by Paulette Bourgeois. Main entry/100 tag Paulette Bourgeois, Added entry1700 tag = Sharon Jennings, Cutter = BOURGEOIS [Selected series continued by other authors example] 9.9.35 Forchildren's books, Vendor will use subdivisions "Juvenile literature" and "Juvenile fiction" with Library of Congress subject headings and change the Annotated Card Program Quvenile) headings to Library of Congress subject headings. 9.9.36 Vendor will change the GSAFD or LCGFT headings to Library of Congress subject headings. Examples: 9.10.36.1 655 7 Fantasy fiction. $2 LCGFT to 650 0 Fantasy fiction $v Juvenile literature. 9.10.36.2 655 7 Mystery fiction. $2 GSAFD to 650 0 Detective and mystery stories $v Juvenile literature. 9.10.36.3 For children's books, all records should include 520 (Summary) fields. 9.9.37 The Vendor will be allowed a 60-day learning period from the date of the beginning of the agreement. Vendor(s) will be required to maintain an error rate of less than 1 % quarterly for cataloging. Areas monitored may be, but are not limited to: 9.9.37.1 No bibliographic records provided when FWPL record already Page 16 of 64 Vendor Services Agreement - Exhibit D Page 71 of 206 existed in the Library's database (i.e., duplication of existing records). 9.9.37.2 Correct bibliographic record is provided matching the item ordered and received. 9.9.37.3 No typographical errors that render entry inaccessible any search point. 9.9.37.4 LC MARC records transmitted to the Library's database are complete. 9.9.37.5 Overlay is established for the correct short record. 9.9.37.6 Correct classification number and form is used. Baker & Taylor can comply with the 1 % error rate. Your project manager will work with the library to define what constitutes an error and further define the reporting process we will use to track our error rates for the Library. 9.9.38 After the above mentioned 60-day learning period, the Vendor will be required to credit the Library for the cataloging cost of each affected title with cataloging errors. This credit will reimburse the Library for its efforts in correcting the work of the Vendor. The Library and Vendor will work together to establish mutually agreed upon sampling techniques. Baker & Taylor can comply with the 1 % error rate. Your project manager will work with the library to define what constitutes an error and further define the reporting process we will use to track our error rates for the Library. 9.9.39 The monitoring will be conducted quarterly by the Library and reported to the Vendor to ensure the percentages are within the specifications. Failure of the Vendor to maintain acceptable percentages may result in a determination for agreement default. 9.9.40 Changing Library needs may result in changes to cataloging specifications. Changes will be mutually agreed -upon by the Library and the Vendor. While changes may be discussed and agreed upon via telephone, all changes must be followed up in writing via e-mail or other written communication. Vendor will have changes implemented within 30 days of written notification of the change. 9.9.41 Fees for catalog services will be invoiced separately from materials. These fees may be put on the same invoice as processing fees. 9.9.42 Invoice cost/pricing for cataloging and processing services shall be expressed in specific monetary amounts, not percentages. 9,9.43 Not all materials ordered will be cataloged andlor processed. 9.10 PHYSICAL PROCESSING FOR BOOKS 9.10.1 For all new titles and added copies of older titles ordered on a "full processing/cataloging" account Vendor will do full processing making the books shelf ready. There will also be a need for a "jacket only" account where the Vendor will only apply jackets or laminate covers for trade/quality paperback. There will also be a need for a "books only" account where the Vendor will not provide any processing. Page 17 of 64 Vendor Services Agreement - Exhibit D Page 72 of 206 Baker & Taylor can comply with the requirements. Details on our standard processing procedures have been included below. The CLS department has over 300 trained professionals staffed to handle the library's customized requirements. These staff members are dedicated to meeting the library's requirements and exceeding your expectations. Our commitment to excellence and doing the job right the first time is unmatched in our industry. After cataloging is complete, the processing department completes the physical processing of each item. The processors review the processing instructions gathered at the site visit. Following these instructions, the processor attaches the spine label, barcode, and any special labels required by the library. After the application of all physical components, the library's materials move to the jacket selection area. Experienced technicians size the books so the appropriate Mylar jacket can be applied to the dust cover of the book. After the material is fully processed, it is ready for the final and most important stage in our CLS process, back audit. The back audit team is the final step in ensuring the material we ship to the library is of the highest quality and is in compliance with the library's profiled specifications. The CLS back auditors inspect each order by cross referencing the completed processing and the processing instructions gathered at the site visit. Once the library's material passes this stage, the order is ready to be staged for delivery to the library. 9.10.2 Full processing includes a combined or separate spinelbook label, barcode, RFID tag, Mylar jacket for items with dust covers, spine label protectors (3.5 mil. polyethylene material with UV protection) for items without dust covers. 9.10.3 Currently, the Library provides its own barcode/RFID SmartTag pairs for outsource processing. If the vendor's bid response include providing the barcode and RFID tag, please provide pricing for items in Attachment 4. Vendor supplied RFID tags must be guaranteed to work with the Library's two RFID systems. These systems include Bibliotheca SmartStation RFID system and MK Solutions. The Library will determine if it is still cost effective to provide these items. RFID tag specification are in Attachment 3. CLS Shelf Ready Processing can also include the application and linking of RFID tags. Baker & Taylor's Customized Library Services has been providing RFID services since 2001 and we have linked, printed and/or applied tags for millions of items. As the number of vendors and product offerings has grown with regard to RFID technologies, CLS too has grown in our vendor relationships and linking and application capabilities. We currently work with 3M, Arcus, Bibliotheca, Envisionware, FE Technologies, ITG, Lib Convert, Libramation, MKStaff, PV Supa and Tech -Logic. As this is a continually developing technology with unlimited potential for library use, Baker & Taylor's Customized Library Services will continue to support the needs and requirements of our customers. Baker & Taylor can provide and recommends the Library use our B&T-supplied Universal NISO standard RFID tag, which is compatible with all currently available RFID systems. 9.10.4 Book labels include the call number, author, title and the date processed. (See attachment 2 for examples) 9.10.5 Books published in the current and previous calendar years will be designated as New Books by the Vendor. The shelf location will be updated by the Vendor to "New book display" and a New book sticker will be applied to the lower left corner of the front cover. The Library will supply the New books stickers. Page 18 of 64 Vendor Services Agreement -Exhibit D Page 73 of 206 9.10.6 RFID tag will be placed on inside back cover,'/" to 1" from spine, staggered from top to bottom inside cover. 9.10.7 Labels on all books will be attached according to illustration in Attachment 2 and Attachment 4. 9.10.8 Board books will be processed with the barcode placed in the upper right hand corner of back cover. RFID tags are placed on the lower left corner of back cover. Labels placed on book according to illustration in Attachment 2 and Attachment 4. 9.10.9 The successful vendor(s) will be allowed a 60-day learning period from the date of the beginning of the contract. Vendor (s) will be required to maintain an error rate of less than 1 % quarterly for processing. Areas monitored may be, but are not limited to: 9.10.9.1 Labels and RFID tags are placed in the correct location on book. 9.10.9.2 Dust covers and jackets are affixed evenly and neatly and are attached with correct tension so as not to be too loose nor too tight causing damage to the spine through bending. 9.10.9.3 Spine and book labels match and are free from typographical errors. 9.10.10 The library may change the label type and how the label is placed on material and will provide specifications as needed. 9.10.11 Bidders will specify the average number of days to fully catalog and process materials in Attachment 4. CLS will employ the appropriate amount of resources to maintain the fastest possible turnaround time. Our average turn around for fully cataloged and processed material (non Rush) is 6-10 days after receipt of material from the publisher. While it will be our target to get material cataloged and processed within the time frame above, based on operational and fulfillment conditions, this goal might not be obtainable 100 percent of the time. This statistic applies to orders for in -print and available materials. 9.11 PHYSICAL PROCESSING FOR READ ALONGS 9.11.1 For all new titles and for added copies of older titles, vendor will do full processing, making the materials shelf ready. 9.11.2 Full processing includes the following (see attachment 2) — spine labels, book labels, CD pocket and barcode 9,11.2.1 9.11.2.2 Library supplied labels 9.11.2.1.1 RFID/Barcode pairs (Pre-programmed) 9.11.2.1.2 CD purple genre labels 9.11.2.1.3 FWPL CD hub label Vendor supplied items Page 19 of 64 Vendor Services Agreement - Exhibit D Page 74 of 206 9.11.2.2.1 Spine labels/label for bottom right flush with spine 9.11.2.2.2 Self-adhesive plastic CD pocket with self-adhesive fabric hook and loop fasteners 9.11.2.2.3 Book jacket for books with dustjackets 9.11.2.2.4 Durable plastic cover for paperback books 15ML 9.11.3 Vendor will place RFID tags on the back, inside cover of the book next to the spine, staggering 1" up and down within the bottom six inches. 9.11.4 Vendor will provide plastic pocket for CD with fabric hook and loop fasteners. The CD pocket is placed on the verso of the front cover with the flap facing the gutter. 9.11.5 Label Placement Information Read Along Book 9.11.5.1 1 "spine label (collection, call number, publication/copyright date) on the bottom of book spine, 9.11.5.2 1 "circulation/pocket label (number of parts, linear; authorlartist, linear) on bottom right corner so the label is flush with spine. 9.11.5.3 Barcode on upper, right corner on first flyleaf of the book. 9.11.6 Write FWPL and the last four digits of barcode on each disc using a black or silver Sharpie fine point marker. The exceptions to this is if it is a double -sided CD, the apply CD hub label to center of CD disc 10.0 PRICING FOR CATALOGING SERVICES 10.1 The Library will consider a flat fee for cataloging services or tiered pricing of cataloging services based on the level of cataloging required. These levels might include; 10.1.1 Item conversion — No cataloging is required. Requires the online linking of item level, copy specific information to existing appropriate bibliographic records. May involve adding an additional ISBN in the 020 field so that a paperback edition may be added to MARC record. May also require addition of a publication/copyright date to the last line of the call number. 10.1.2 Copy cataloging —A LC MARC record is added to the FWPL database overlaying a brief order record. Minimal editing is required. May also involve overlaying an existing MetrOPAC record in the FWPL database. 10.1.3 Modified cataloging - May require modifying a record from a different format or previous edition to create a new record. If no matching LC MARC record is found, it may involve finding an acceptable record from another database and editing it to make it suitable for the FWPL catalog. 10.1 A Enhanced cataloging — A LC Cataloging in Publication record is added to the Library's database and requires the record to be brought up to full cataloging standards. 10.1.5 Original cataloging — No cataloging record is found anywhere requiring Vendor's catalogers to create a record, assign name and subject headings and create a Dewey Decimal call number. It is estimated that only an extremely small percentage (less than 1 %) of the titles FWPL orders would require Page 20 of 64 Vendor Services Agreement - Exhibit D Page 75 of 206 original cataloging. The vast majority (95%) of the books requiring cataloging will only need "copy cataloging" (see definition above). 10.1.6 Approximately 25% of the titles ordered will be duplicate and/or replacement titles that will require no cataloging at all. These titles will only require the online linking of item level, copy specific information to existing appropriate bibliographic records. See definition of "item conversion" above. 10.1.7 Cataloging services will be billed separately from materials, but maybe combined with processing service fees. 11.0 PRICING FOR PROCESSING SERVICES 11.1 The supplies used for processing the books must be cost effective without compromising the quality of the final product. 11.2 Bidder must offer a flat cost per copy processing fee, but the Library requests a costing out of the individual supplies and processes for evaluation purposes. 11.3 Some supplies may be provided by the Library, if it proves to be more cost effective. These may include RFID tags and barcodes. 11.4 Processing services will be billed separately from materials but may be combined with cataloging service fees. The pricing outlined in Appendix 1 is for CLS shelf ready services and is a blended unit price based on the volume of material to be ordered and processing components requested. This price does not include Laminated Covers for paperbacks. Please refer to Appendix 1 for additional information. Please also refer to our responses to Items 16.8 and 16.11. 12.0 PRICING FOR DATABASE SERVICES Title Source 360 is available to the library free of charge. Title Source 360 Baker & Taylor's Title Source 360TM provides a method to order multiple formats of product from one trusted source. Through the latest innovative technology, Title Source 360 provides users with fast, accurate and personalized search results, and makes ordering easier than ever. Find the products you need and order them quickly and easily with a streamlined checkout process. Baker & Taylor's Title Source is the most extensive database of bibliographic acquisitions information for U.S, publications. This database includes book, eSook, spoken word audio, DVD / Blu-ray, and music CD titles. Each record gives current print status (i.e. Not -Yet - Published, Out -of -Print), in -stock availability, and latest list price. Title information is updated daily. Title Source 360 Benefits: • Largest database of book titles and media products • Fast, customized search results based on prior searches or user profile • Intuitive interface • Inventory view and title searching within cart Page 21 of 64 Vendor services Agreement - Exhibit D Page 76 of 206 • Product release calendar • Special offers and promotions • Live customer support • Customized profiles • Streamlined order management • Simple batch entry upload and ordering process Title Source 360 makes it faster and easier to order books, movies or music products — now you can have millions of products at your fingertips with one easy4o-use ordering system. Customized Search and Browse Capabilities Title Source 360 enhanced search capabilities include type -ahead and spell -checking to aid in your search. Wealth of data at your fingertips Each view provides publisher status, inventory level, estimated discounted price, cart and order duplication indication —without a single click of a button. Enhanced MARC profiler This feature makes integration with your ILS easy and efficient. Output customized, best available, MARC records with your required ILS data including, but not limited to, notes, location codes, fund codes, and collection codes, to create on -order records. On -order records can be used in the acquisitions process and to enable patrons to place holds on pre - pub titles. Easy Cart Management The innovative cart drawer is easily accessible on every page, so you can keep your lists and carts organized. Choose from multiple batch entry options: basic data entry, copy and paste and file import —multiple formats are supported. Innovative Shared Cart Workflow Share your cart with multiple users and control each step of the process, including selecting who can perform which function and assigning completion deadlines. Title Source 360 makes it faster and easier to order books, movies or music products -- now you can have millions of products at your fingertips with one easy -to -use ordering system. Our Title Source 360 database contains detailed, comprehensive, up-to-date information on over 9 million book titles, 265,000 DVD titles, and 780,000 music titles. Data elements also include: 45 key search indices (including LC and Dewey classes), eleven filter criteria (including stock status, publication date, binding, format, and grade level), and duplicate checking between orders and selection carts. Duplication Check Title Source 360 offers an extensive duplication check of previous carts and orders, and provides a dynamic tracking of the status of ISBN/Titles as the title moves through the B&T fulfillment process. Title Source 360 is the only selection/acquisitions service able to offer such extensive duplicate checking. • Updated daily to insure accurate and current information, including in -stock titles, pre- publication, and new release titles • Real-time inventory data • Rich bibliographic information, including over 5.6 million jacket images in full color, first chapters, annotations, tables of contents, as well as standard bibliographic data such as author, ISBN, price, publisher, and publication • Fully searchable Tables of Contents (1.4 million) and Annotations (5.4 Million). Approximately 1.2 million full -text reviews, including Kirkus, Library Journal, Publishers Weekly, School Library Journal, Horn Book, Choice, VOYA, BookPage, Page 22 of 64 Vendor Services Agreement - Exhibit D Page 77 of 206 Foreword, AudioFile and E-Streams • Automatically access titles by review publication date • Over 45 search indices, including BISAC, LC and Dewey classes • Create, merge, copy, export and transfer selection carts. Carts can even be emailed to other users • Download MARC records into your 1LS system with 9XX tags • Duplicate checking between orders and selection carts • Ordering grid capabilities for the library to track multiple branch distribution of title copies as well as three other user defined fields • Order grid information may be downloaded to the library's ILS system for ordering and/or transmitted to CLS in the electronic order file sent from Title Source 360 • Access to Lease Pre -publication lists and Quick Call • Access to lookup ISBN's in library OPAL with one click • Administrator determines levels of access for user IDs Shared Cart Functionality: • Simultaneous Access to or Sharing of a single cart by multiple users within single TS360TM account. • Enhanced Duplicate Checking allows a user to perform a duplicate check for a single title before and/or after placing the title in the cart. Those customers using our Grid Distribution system will see appropriate Grid information displayed in the printable popup window alongside previously provided duplicate information. • An Inline Grid Distribution Table is incorporated within the Detailed Title Display to give users the ability to enter multiple rows without having to go to a separate grid screen. It is also available as a popup read-only window for shared grid carts. • A Requisition Table for shared non -grid carts displays the requisition information supplied by all users and is viewable within the Detailed Title Display or from a popup window when using the Multiple Title Display. Information collected and displayed for each user includes: quantity, notes, and any Grid entries. • Administrators and Cart Owners can find and replace Grid entries that may be obsolete. Please see the following screenshots from Title Source 360"m to illustrate some of the functionality of our premier collection management and ordering tool: Page 23 of 64 Vendor Services Agreement - Exhibit D Page 78 of 206 Title Source 350 is the only website to offer print, DVD, Blu-Ray, Audio, Music D, and now downioada ale ebnok and eAucUo content I , a one -stop seller ion experience) N-yr riu r, M:yi rll ,u f �4� fr,1 rin. llx il� • Ihr tLylrl i II .i I, P4. -OF Fee it .Yr*.kn ll J7, dir1: niuMul. n i tl4�t11 Ir �. r.r �.11JNikIM� .9r1, "FF 1'4fra RIS ILI ... V. w1 lu 1 Y.a:1 . V.LJ'HI. U. moz MCM W"A41 I.II.IW i lii Iry,li 5`.W. Ind1i rFI— 1 :�11 1y�114- C51 I —• YI=JY LA' I I. CZT7.1 13: 1 11 1 13 1 1 ICE• 0 1 1— IIHI" , CNIFl41. tIII II)W,HMIN!O11I . Myfikl. VILLN• 11 Kul TV are DVD .�' . .. Ar. nLOLH LhM1 1, 1_F 1-Ififd[ ILI�J'JJ _CKO Nwi :_Y•irr■ �.•IN 111i1Y11 flil+hliy W++ Gl..tl�.1�IN rt•:,,....f rt 111. .. . I� N1 .. ri,l [w 41 1PM ypr r� @ �,I111 yt.. 41 I#. SAVE 2S% 9,1191100, 11 NUM DEARPORT DuarUrOn NMIFInd Doij {kFy F"aaaniAl{1r1 Fnrn hml AA11W. PNE- M9v On euu0F;2 RO4 BaarW diwikv Augu,1 rl C2Ioraloe W h AW-1 Duo Oay,-Pjrgo-id MW PMdMMLUW ffk7 klmmll= Navaml JnV 111ty pmrnfl11{lII i:u d h111 {Ed t1T16, ;brame h 't"r+g �2.F6D eMGX dNa CIZF� UQIJ:{@QAD ChCe lralirrialrwp7V AUUU' ahlftDMU rnd; S8I� 17, Regardiess of what format VO &elect, Tffle Source 360 makes it simpler than ever to create 5yner ant] -<<4`.,Jence in how you select the G��ltent f{�r+�QLJI iii]f31 V1 Page 24 of 64 Vendor Services Agreement - Exhibit D Page 79 of 206 VIP Inventory Display — Now you can see the publishers' stack levels! � ; 'I 1U3tur.�urr� - - _ rl,6l4h": Im44 u1W In C aan Pr rk in-49i iaoy oil n am 6F"" rkI N CmirMr 1 ■ w��r cal r IUk1ml I ya-.:v 'rho-; . ' Po{x+ilx G iTacr, FIIUA41er l w� ulr � �+[:r in Vii4 inventory tells you what our publishers have on their shelves —via multiple updates each week! - VIP inventory includes over 1 million titles! - order with confidera e those backflst and luU.V- demand titles, VIP inventory gives you the assurance you'll receive those titles! LZ Ike I IFR+}y1fr.. "All- cusT.QMM FJMRTf I MYnL1 . U11hii 1 j111W.r.WU!'HEE'M n IF:Yrr!-I EX4X3,II r"ll.0 ^ ,wry r Slf ii 1Y... . i, • .1.1+.. 11., 'cr"4. 4.. r..l.�,l i1..... Ewe—. 4 PA), iJnd M= txy- y 1111n1 HuU v1 FWUL T ' r 1I .••+ , , r. .e#.art F1iIhF'S lwlrl, •+. -i1r AuAfflw. car111NalA! I�i, a1' Fs , z4--_ VIP Inventory Display appears at multiple views of the title, and Serves as the "next link" in your supply management chain. VIP Inventory publishers commit to the fastest fulflilment for VIP lnvantary titles! - Primary*, Secondary" and Real-time inventory displays a Title Source 360 Inventory data is updated hourly, and includes a Real-time inventory check to see what the inventory levels are at any point in the day. o Title Source 360 also displays up to 3 inventory locations for Movie and Music titles! Page 25 of 64 Vendor services Agreement - Exhibit D Page 80 of 206 Title Source 360 — Workflow Benefits you shouldn't be without! Duplicate Check icons at every view Avoid unwanted purchases, see a dynamic tracking of the titre as it moves through our warehouses — no other site providesthis level of detain - hl�rlr+ 1 , I I i" Rt141f7kfrC�. . I .G i 181Yp++�lrii�4h+.= �'�.if�#h1111 Pivuuef LiXQ1YyO. En..3. Pew #uhBallod: 93 c't2C Ss it Q_1•,`{11 yGtll9T '�?3.;3Li?.$SS$PrC'JL f f L . All IF RAW 'Tpdjr%JU4iPdj* J.AM*tl iw1-4AV 14—ua %rr lwl $ir.$a 4Y I-r 31 Ili - F per'.11C '-1 r ti-.'+i Lwv,JWU!llr VikI&JIIll Rml WPIKHALt 1-AITUrr11n) IMrLFAMMU W114163 +.-.; M1'.r aO - .I u A � P.CX Labs � — i...lwx rmr IAr..ls ltyr A.r N, Eib r. 116 'E h..iS.Ffr Click on the "0" icon to display critical Information about previous orders for cef i c,� ; j .I this ISIM only Title Sotet�ee 360 tracks J the title as it )moves through every stage of our warehouse? # 4rn?1 J r r' 4 .11 j N I": r!• 1:lry tlN I I* 1.�'�! „I wrJ1,41.■ r rART FLALIF TrTFLiIE. 6CRL-Reolacernent nwrk�R+�J',.rA a rfst 4 Click on the "C" icon to display detailed information about other carts containing this ISBN. All the important "grid taCAATt4u fOLRE FUI113 OVAjiTIT codes" are displayed for each allocation of the ISBN. AricTnii ?l: ; t. T At every view, reel icons instantly identify duplicates existing AFIC7i0N FIC tF 1 in Carts and orders ARIC ION F.0 L41 +s PIT Titre Source 360 provides more than 3 years of Order History! Click on the '0" icon to display a dynamic status of your library's actual orders for that title — no other site comes close to this kind of instant tracking archival 12.1 The Library expects to have cost-effective, if not free, multi -level access to the Vendor's database, its selection lists, and bibliographies including full -text reviews. Baker & Taylor will comply. 12.2 The Library will need higher level access for 3 materials selectors, 1 head of acquisitions, and 1 ordering clerk. The Library will need basic level access for at [east 45 additional librarians. Baker & Taylor will comply. Admin users will be able to assign permissions and functionality for specific users as needed. Standard users can be given any of the cart function options below. At any time, any Ill can be made an Admin ID or Standard ICI, Page 26 of 64 Vendor Services Agreement - Exhibit D Page 81 of 206 based upon which functions the ID is given access to Admin Functions: Create User - Access to the Users tab within the Admin drop -down, as well as the Create User button. This button may be grayed out if the total number of IDs is equal to the number of IDs currently in use. Maintain User - Can edit existing users, but cannot create new users. Access to the Users tab within the Admin drop -down. Support Organization - Access to General Information, Premium Services (view only), Cart Lists, Grid Codes, MARC Profiles, and Shared Group options within the Admin drop -down. Shared Login - Only available for organizations with the Shared Login premium service. Allows a login to be shared across many users within an organization. Removes all other functionality for the user. Cart Functions: Submit Order - Access to the Submit Order button. One -Click MARC - Only available for organizations that are enabled for One -Click MARC. Users can perform a One -Click MARC Download in the system. ESP Access - Only available for Evidence -Based Selection Planning (ESP) enabled organizations. Users can submit carts for ESP ranking and distribution. Request Quotes - Only available for organizations that are enabled with Quotations. Users can request Quotations. Users who also have Submit Order functionality can submit a Quote for an order 12.3 In -stock inventory information at no additional cost is also preferred. Baker & Taylor will comply. 13.0 QUALITY AND DEPTH OF ONLINE SERVICES AND COLLECTION DEVELOPMENT TOOLS 13.1 The Vendor's database most be up-to-date and accurate. The Library will not place orders for titles showing to be "out -of -stock" due to the emphasis on getting materials to our customers quickly. Stock information is accurate and up -to date. Please also refer to our response to Item 4.6 above regarding our VIP program. 13.2 The Library uses Polaris (Version 6.1 Build 207) for its ILS. All bidders must have database access compatibility: ability to download brief order records into the ILS acquisitions module with branch distributions and funds, ability to send orders via EDI, provide EDI invoicing. Baker & Taylor's Title Source 360 (please refer to Section 12.0, Pricing for Database Services, for additional information) is compatible with Polaris ILS. Baker & Taylor has a proven track record of working with libraries and their integrated library systems to take advantage of new technologies. Baker & Taylor currently supports EDI ordering, acknowledgement, and invoicing functions. In addition, Polaris is the only ILS vendor that can take advantage of ASN receiving functionality, allowing the Library to receive items by carton. Page 27 of 64 Vendor Services Agreement - Exhibit D Page 82 of 206 13.3 In Attachment 4, bidders are required to provide temporary access to the database so that library staff can evaluate the services for the purposes of determining the successful bidder(s). Because the Fort Worth Public Library has a current subscription to our Title Source 360 database, your evaluators may use your current access to assist with the library with reviewing our bid response. Your current 1D and password for your active Title Source account may be used for evaluation of our system: ID: COFWTX PW: Current Password Title Source can be accessed from the following URL: https://ts360-baker-tayfor.com 13.4 The Vendor's database must have the ability to provide brief order records and handle multiple libraries with multiple fund codes (approximately 150 codes). This is commonly referred to as an ordering "grid system." These records must be able to be easily imported and exported to and from the Library's Polaris (Version 6.1 Build 207) acquisitions module. Title Source has the ability through our grid ordering functionality to add quantity and grid information item by item to a cart or adding items using grid templates with multiple locations and funds. Title Source with grid functionality enables acquisitions personnel to create order carts that can then be downloaded to a MARC file. Polaris has developed a load table to upload MARC records for ordering from the library's iLS. This process creates multiple funds and locations in the Polaris order record. Once the order is placed through Polaris, an electronic confirmation (acknowledgement) will be delivered within 15 minutes to a destination FTP site that the library has access to. This ordering process allows the transmission of Enriched order data to Baker & Taylor. Enriched order data information can include title and copy information, branch codes, quantity per branch, call numbers, item type, location, and holding codes, etc. The last stage of this process is when orders are ready to ship from Baker & Taylor, electronic invoice files are sent to a destination FTP site that the library can access. In addition, Polaris can take advantage of ASN receiving allowing the library to receive items by carton. 13.5 Vendors will be required to have online pre -publication announcement lists of forthcoming popular titles. Preference will be given to Vendors whose databases contain print run information. Please indicate any additional costs, if any, for providing new publication selection lists. Baker & Taylor can provide pre -built title lists as described below. In addition, FirstLook profiling services are available. Title Source does contain print run information. Selection Lists Baker & Taylor's Selection Lists are title lists that have been developed by our professional staff to help save you time and effort in searching for the titles you are most interested in. Utilizing Title Source 360, you can browse our comprehensive list of Selection Lists developed exclusively for our library customers. The Library may search and select titles and create consideration carts for review and potential order. Additionally, our Collection Development staff provides prepared E-lists and catalog lists available to the library for reference. A wide variety of standard and custom selection list services are available from Baker & Taylor. Lists are delivered in a cart format via our Title Source selection and ordering Page 28 of 64 Vendor Services Agreement - Exhibit D Page 83 of 206 website. These fists are available to the Library free of charge. First Look Our First Look family of Services supports the library's ongoing selection needs Monthly Standard Lists Popular title and topic lists, created by our Collection Development staff, are available for your access, in cart form. Online Selection Lists (Free of Charge) Baker & Taylor's online selection lists are developed by our professional staff to help save you time and effort in searching for titles of interest. Utilizing Title Source, you can browse our comprehensive list of Title Lists, developed exclusively for you. Lists are organized into useful categories of similar lists, helping you easily browse the topics that interest you and your patrons. Adult Fiction and Non -Fiction -Children's Fiction and Non -Fiction -Spanish Language Fiction and Non -Fiction -Spoken Word Audio -Music and Video -Scientific, Technical, and Medical -University Press -Audio & Video Bestsellers -Audio & Video New Releases -Children's & Teen (CATS) -Critic's Choice (award winners) -Spanish & Hispanic Titles To access the lists, simply log -in from Title Source via Quick Links. Catalog Listings (free of charge; available online and in TS 360 cart format) These catalogs are available electronically via our website www.baker-taylor.com. From the top horizontal bar, select "Libraries"; then "Public Libraries". From the left side bar, select "Publications". For your convenience, titles also appear in a pre -loaded Title Source cart. Forecast —Adult new release spoken word audio Growing Minds — Children's and Teens new release Spirit — Religious, inspirational, and motivational titles Custom Selection Lists / First Look Custom Collection Development Baker & Taylor offers a wide array of customized selection services under the First Look family of Notification Services. First Look is a profile driven selection list service for print as well as audio-visual material. Profiles may be based on any number of selection criteria, including subject keywords, author profiles, award -citation, Dewey Call Number and/or call number ranges, review publications, starred review citations, and many other criteria. Lists can be prepared and delivered on a scheduled basis (monthly, bi-monthly, or even weekly), based on customer requirements. First Look notification lists can be delivered directly to specific Title Source users and can be duplicate -managed by B&T to exclude titles that have appeared on previous lists and/or titles that have been previously ordered by the Library. First Look includes both Children/Young Adult and Adult titles. Orders may be placed directly from the list, saving your library staff valuable time. Baker & Taylor's Collection Management team has one of the most extensive databases in the industry to support Opening Day Collection projects and ongoing selection. Our core selection application can access over 10 million book, ebook, audio and video Page 29 of 64 Vendor Services Agreement - Exhibit D Page 84 of 206 titles. Data can be accessed and output by using an extensive range of access points including but not limited to: • Dewey Classification • Library of Congress Classification • Library of Congress Subject Headings • Fiction Genres • Juvenile Material Type, i.e. Picture Book, Easy Readers • Subject Thesauri such as BISAC Subject Classifications • Non -book Material Genres • Key Word that can be applied to subject access points, full text annotations, and/or tables of contents • DVD — adult feature film, adult nonfiction, adult TV, children's TV • CD music-- pop and rock, children, classical, jazz, soundtracks, dance and electronics In addition to these subject/content descriptions, data can be accessed and output by non -subject descriptive data elements including but not limited to. - Review Citation • Citation in Industry Standard Bibliographies such as Public Library Catalog or Best Books for Children • Series • Level of Readership/Intended Audience • Physical Format/Material Type • Availability Status • Stock Status • Price Staff Collection Management librarians also maintain bibliographies that can be used to support library collection development projects. Examples include and are not limited to interdisciplinary multicultural collections that have African American, Hispanic/Latino, and/or Asian -oriented content. B&T can provide collection development data in a laser printed hard copy, MARC, or PC compatible format including Microsoft Excel. Data availability includes, but is not limited to the following: • ISBNIISSN • Binding/Format • List Price • Delivered Price • Holdings (see below) • Class Number (s) • Author/Editor • Title • Edition Statement • Publisher • Date of Publication/Copyright • Series • Brief Annotation • Interest Level • Indication of Status • Subject Classification In addition, B&T can include almost any data element that is included in the structure of a MARC record in our hard copy or electronic formats of selection lists. We can include data that indicates: Page 30 of 64 Vendor Services Agreement - Exhibit D Page 85 of 206 • Juvenile Material Type, i.e. Picture Book, Easy Readers • Subject Thesauri Elements such as BISAC Subject Classifications • Non -book Material Genres • Review Citation indications • Citation in Industry Standard Bibliographies such as Public Library Catalog or Best Books for Children • Physical Format/Material Type • Availability Status • Stock Status • Regional and National Demand accumulated from all B&T customers Review Sources B&T can provide access to full -text review citations from the following major review sources. AudioFile ForeWord PW Annex Booklist Clarion Reviews LJ BookPage Horn Book Guide SLJ Choice Horn Book Magazine Criticas Doody's Kirkus E-Streams Voice of Youth Advocates 13.6 Vendor must provide regularly scheduled current fiction and nonfiction selection lists that are available for use online These lists should be developed using a profile created for FWPL based on selector input. Please describe how your selection lists are created and at what frequency. Please include a sample new title selection list. (Attachment 4) Please see our response to item 13.5 above for selection list information. Many examples of our new title selection lists may be found by logging into Title Source 360. Click on the Browse drop down menu and choose B&T Lists from the options listed to view selection lists. 13.7 For children books, the Library prefers to get the trade hardcover edition of a title. Library Binding edition of a title is only to be included on a selection list if it is the only hardcover edition available. Baker & Taylor can comply. Baker & Taylor's Title Source 360 database has the ability to limit searches by grade level, language, publication date, binding, and material type. 13.8 The Fort Worth Public Library expects that titles appearing on Vendor created selection lists will be as follows: 13.8.1 Readily available insufficient quantities from the Vendor. 13.8.2 Titles that are up-to-date or current enough to meet the requirements laid out in CREW. A Weeding Manual for Modern Libraries (https://www.tsi.texas.gov/ld/pubslr,rew/index. html) or other standard weeding and retention guidelines. The Fort Worth Public Library currently defines the following collections as date sensitive. It is our goal to have no more than 70% of the holdings in these collections with publication dates more than 5 years old. These collections are: computers, personal finance, legal, medical/health, and travel. We would expect collection development lists for these areas to predominately contain only titles published in the last 5 years. 13.8.3 Titles on the selection lists should not duplicate titles automatically received on any standing order plan. Page 31 of 64 Vendor Services Agreement -- Exhibit D Page 86 of 206 13.9 Preference will be given to Vendors providing selection lists for Spanish materials that can be used by staff who cannot read Spanish. All Baker & Taylor title listings in Spanish have English translations of the titles. Many, but not all, have annotation in English. 13,10 Describe your Spanish book services including how you inform libraries of new publications (Attachment 4) Baker & Taylor provides titles published in the United States and distributed through normal wholesale channels including materials in Spanish. Currently, our title database allows access to over 200,000 non-English titles, with over 23,000 non-English titles available immediately from our national inventory. We are dedicated to bringing you the highest quality Spanish language books and entertainment products available throughout the Spanish-speaking world. With over 139,000 Spanish language products now in our database from over 800 separate suppliers, we offer a broader and more diverse selection than anyone in the industry. Our purchasing and selection experts continuously seek out, evaluate, import and inventory a comprehensive selection of Spanish language titles, including adult trade, young adult and children's titles, graphic novels, spoken word audio, DVDs and Latin music on CD from Spain, Mexico and Latin America. In addition, we have initiated special import programs with some of the largest ove~seas publishers to make a broader selection of their titles available in the US market through Baker & Taylor. Baker & Taylor currently has over 21,000 Spanish language titles in -stock in our warehouses. We have over 139,000 Spanish language titles in -stock and/or available for backorder in our database. Other Non -English languages represented are Arabic, Cambodian, Chinese, Czech, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latin, Norwegian, Polish, Russian, Swedish, Turkish, Ukrainian, and Vietnamese. Many of these titles are language -learning editions. Please see our Title Source site for electronic catalog listings (select BROWSEIB&T PUBLICATIONS). Forthcoming and recently published Spanish language titles for adults and children appear within our La Vida Espanol catalog. 13.11 Vendor will be able to provide collection services in conjunction with any opening day collection at no additional cost to the library. Baker & Taylor can provide customized selection lists as part of an Opening Day Collection project. Baker & Taylor emphasizes a project -oriented approach in every aspect of the management of Customized Library Services. Collection Management follows these same rules of engagement, which has made us the leading shelf -ready supplier in the industry. At an appropriate time after the award of the contract, Collection Management staff, in conjunction with the CLS Project Manager, will: • Contact designated library collection development staff for purpose of introductions and to acquire additional general information about the project or ongoing service requirements. • Provide the designated library collection development staff copies of Collection Management profiling documentation in order to familiarize the library staff with the means with which Baker & Taylor Collection Page 32 of 64 Vendor Services Agreement - Fxhibit D Page 87 of 206 Management librarians will document and record collection parameters. • Visit the library and perform focused meetings with the library's collection development staff, in order to discuss and document detailed collection development requirements. • Document, restate, and as necessary edit, with the library's input, the information acquired in the previous step. This will be presented to the library for sign -off as a confirmation of Baker & Taylor Collection Management's understanding of the collection parameters. • A tentative list production schedule will also be supplied and any technical/system issues will be addressed and documented. • Upon sign -off, Collection Management will provide sample selection lists/media for review by the library and as necessary, use feedback as a source of fine-tuning the documented requirements. • Upon confirmation of sample conformance, Collection Management librarians will start list/media production. • If the library needs to adjust requirements after documentation sign -off, Baker & Taylor Collection Management librarians will document the change and make necessary adjustments to support processes, output, schedules, and pricing. Baker & Taylor's Customized Library Services collection management approach is the structured and comprehensive approach required to address your collection development needs. Selection Lists Baker & Taylor's Collection Management has one of the most extensive databases in the industry to support Opening Day Collection projects and ongoing selection. Our core selection application can access over 5.5 million book, audio and video titles. Data can be accessed and output by using an extensive range of access points including but not limited to: • Dewey Classification • Library of Congress Classification • Library of Congress Subject Headings • Fiction Genres • Juvenile Material Type, i.e. Picture Book, Easy Readers • Subject Thesauri such as BISAC Subject Classifications • Non -book Material Genres • Key Word that can be applied to subject access points, full text annotations, and/or tables of contents In addition to these subject/content descriptions, data can be accessed and output by non -subject descriptive data elements including but not limited to: • Review Citation • Citation in Industry Standard Bibliographies such as Public Library Catalog or Best Books for Children • Series • Level of Readership/Intended Audience • Physical Format/Material Type • Availability Status • Stock Status • Price Staff Collection Management librarians also maintain bibliographies that can be used to support library collection development projects. Examples include and are not limited to interdisciplinary multicultural collections that have African American, Hispanic/Latino, and/or Asian oriented content. Page 33 of 64 Vendor Services Agreement - Exhibit D Page 88 of 206 Data availability includes, but is not limited to the following: • ISBN/ISSN • Binding/Format • List Price • Delivered Price • Holdings (see below) • Class Number (s) • Author/Editor • Title • Edition Statement • Publisher • Date of Publication/Copyright • Series • Brief Annotation • Interest Level • Indication of Status • Subject Classification In addition, Baker & Taylor can include almost any data element that is included in the structure of a MARC record in our hard copy or electronic formats of selection lists. We can include data that indicates: • Juvenile Material Type, i.e. Picture Book, Easy Readers • Subject Thesauri Elements such as BISAC Subject Classifications • Non -book Material Genres • Review Citation indications • Citation in Industry Standard Bibliographies such as Public Library Catalog or Best Books for Children • Physical Format/Material Type • Availability Status • Stock Status • Regional and National Demand accumulated from all Baker & Taylor customers Selection List Delivery Baker & Taylor can provide collection development data in a laser printed hard copy, MARC, or PC compatible format including Microsoft Excel. Almost all of the selection lists that Baker & Taylor provides for opening day collections are in electronic formats that can be accessed from a PC with internet access. We have two effective online solutions. Your project manager and collection development team will work with the library to determine the best approach for your library. Excel format selection lists can be linked interactively with Title Source. Many library selectors are well versed in areas in which they will be selecting and have and extensive knowledge of the appropriate titles. Spread sheets that include basic bibliographic information can be quickly reviewed and order quantities indicated. The spread sheet keeps a running total of books ordered, list price, discounted, and/or estimated delivered (discount, plus CLS processing charges) of all titles selected. In situations when more extensive. information is needed for a selection decision, such as jacket art, tables of contents, consideration of full -text reviews, selectors can simply highlight an ISBN, make a keystroke, and they will be linked to Baker & Taylor's Title Source application. ODC selection lists can also be dispatched directly to Title Source as a cart that can be reviewed and manipulated by selectors. The advantage of the Title Source approach is that there is no intermediate manipulation of a spread sheet, and the Page 34 of 64 Vendor Services Agreement - Exhibit D Page 89 of 206 selector has the full range of Title Source features and functions at their fingertips. Collection Analysis Services collectionHQ Baker & Taylor is proud to offer our collectionHQ collection analysis tool. Please see our response to Item 25.0 for more information and pricing on this additional service available from Baker & Taylor. Review Sources Baker & Taylor can provide access to full -text review citations from the following major review sources. AudioFile 1992-- Booklist Jan. 1995-- BookPa a Inception 1999-- Choice 1998-- Dood 's 1993-- E-Streams Inception not known ForeWord Inception 1999-- Clarion Reviews Nov. 2001-- Horn Book Guide 1994-- Horn Book Magazine 1996-- Kirkus 1991-- Voice of Youth Advocates 1997-- PW Annex 12/23/2003 LJ all available reviews—1985-) SU all available reviews ^ 1985-) Criticas Inception 2001-- Libra Talk 9198 -- 2l01 Book Report 1194 -- 2101 Technology Connection 10194 -- 10198 Library Media Connection Jan 2004-- Video Librarian Jan. 2002 CD Hotlist 1999-- 13.12 Preference will be given to Vendors whose online database provides access to real-time, in -stock information. 13.13 Preference will be given to Vendors who are able to provide demand information for titles. Demand can be sales through the Vendor, sales on the national level, or other methods of determining popularity of titles. Please describe your demand levels and how users of your database can ascertain the demand level of titles. Title Source displays demand in a number of places and allows libraries to see the entire demand curve for individual titles while leveraging that data to make Fort Worth's collection more relevant and efficient. • Selectors can sort any cart by "Popularity" which uses a proprietary, time - weighted algorithm that ensures that the most relevant titles are presented Page 35 of 64 Vendor Services Agreement - Exhibit D Page 90 of 206 first, • Whenever a selector displays a title in Title Source 360 they will see the 30- day demand. Title Source shows the 30-day demand "above -the -fold" eliminating the need for scrolling. This vital piece of information provides a snapshot of a title's current relevance and popularity. As Baker & Taylor is the premier, library -focused company, this number gives the selector an accurate read of the demand for a title in the library community. • Selectors can click on a tab to see the historic demand trend broken out by geographic region. This can be especially helpful when deciding on the number of replacement copies to order. • Optionally, ESP Ranking can be used to bring the industry's most advanced Al to bear and use regional circulation patterns to predict how popular a title will be with Fort Worth's patrons even before you've ordered it. • Collection HQ can build on this and one of its many features is using Fort Worth's historic circulation patterns to predict branch -level usage of pre -pub materials, thereby ensuring every dollar in Fort Worth's materials budget is used as efficiently as possible. •k a1d.j!; DEMO AMTL C{7KEh r' A�MAK-AT! rrEVrEw1� bAlp MAI . 1' arJ w Y4 �.- •srf I I }Q }r 2.4 Li l 4 .•;a, _.. in ill }tl Y14 +J „(1r, 1W vlr. 1p •I Vqr a NII 14 k4a illy ' ITA 11) "I !J r W } • 111 r4TAa 3}/4 LLAh i.Fr MA {Edit Page 36 of 64 34-Day o—And- 1411 R2UM h' JlMl r, MiC - i na, - ,1 17�+1 u..+rt.r 4FIAPI 7.0 ,f��1 Ills WUM a 1+ JA. r rY ON, I ­w I.Ij kZ790' Kni a�iF Vendor Services Agreement - Exhibit D Page 91 of 206 titl2SOLlrce `Ir ;..rf.j%4Wl - NrarJFir'+ jkiA 4w+6FAt jn.ml.I.IJIx 4i46i.11i h P "IC'T -h IiovO dyw.raz- Gift rd -. [ II S7 WAFA WFF0nT.' MY RST. xp1II0I.: ' %- '.1,! '-11P_ance5i SEartit1FY1R'Vr'- �LIOUIC11 R*61LARS 1 y til.+r S1371 J.I -- x I 1114 #nMMI..VP `K1MI 11 LJILV YUljX riIn ft 8•rt13y-,�,,,Hr + ftesulls Per Page: . + MM1Yr }7J4 ,-Lf•#. i�j fh r Mw6r.I'I'Fh1FCY ' i'rtr� Thl91 �IFU nhE A.Mln h.igrl A�„iY r I&"WFIQ (WraAT rIX FIFI.PApL 4k..r bpAdw #ii1E ,L%* F_&jir ET --him IIPL4✓J rlfAoe pe F41P+' ki:{M%W N144 P. .Ill. W I..1r+l'.y K•1. i,.�r"-. W4> F`_ FAT 155r 4•_ I".�?}II !p ilh+i k Oacaud ptl.31 •' IMrfir III" . • F�iI{+y r11 L11 I:.mv- .IIIF 14.0 ORDERING, STANDING ORDERS AND RELATED SERVICES 14.1 Ordering Services - Under this document the Vendor will receive three types of orders. 14.1.1 Automatic or standing orders based on author, illustrator, and/or series lists provided once the contract is awarded. This includes graphic novel series and to a lesser degree mass market paperback series. Baker & Taylor has several services that address popular, standing order books. Automatically Yours services that address popular and standing order titles and include general fiction, genre fiction (mystery/thriller, science fiction, horror westerns, romances, popular non-fiction, and series titles. Automatically Yours Baker & Taylor's Automatically Yours, a free author profiling program, delivers the latest publications from popular authors right to your door. Select your favorite authors, and Baker & Taylor will send the latest titles, as soon as they are released. Firm Order discounts (Appendix 2) will apply. Please see Appendix 15 for more information on Automatically Yours and other Collection Development services. Automatically Yours has several different programs to choose from: Adult Plans: • Popular Adult Fiction Authors --choose from more than 1,200 authors • Popular Adult Fiction Authors eBook--- choose from more than 250 authors • Large Print Popular Adult Fiction Authors —choose from a list of 1,000+ authors • Inspirational Authors —choose from more than 250 adult authors • Popular Adult Non -Fiction Authors —choose from more than 250 authors • Spoken Word Audio —choose from more than 1,000 authors in abridged or unabridged (when available) formats on CD • Graphic Novels —choose from more than 500 series • Digital Downloadable Audio —choose from more than 100 authors in abridged or unabridged (when available) Page 37 of 64 Vendor Services Agreement - Exhibit D Page 92 of 206 Children's and Teen Services (CATS) Plans: • CATS Awards --choose from more than 80 professionally selected domestic and international children's and teen awards • CATS Series —choose from more than 3,800 series available in various bindings 14.1.1.1 The Library has extensive standing order lists based on author and series popularity at our locations. The Library provides the vendor with a list of authors and/or series with distributions. 14.1.2 Firm orders for new titles not falling under the standing order plan initiated by the Library's Material Selectors. Baker & Taylor can comply. 14.1.3 Orders for replacement copies of titles already in the system. Baker & Taylor can comply. 14.1.4 Books in English ordered after their publication date will remain on backorder for 90 days after receipt of the order. Any orders not received within 90 days will be automatically cancelled by the Vendor and will be reported to Acquisitions on a cancellation report. Books in Spanish ordered aftertheir publication date will remain on backorder for 120 days after receipt of the order. Any orders for Spanish materials not received within 120 days will be automatically cancelled by the Vendor and will be reported to Acquisitions on a cancellation report. Any titles that are not received within the specified backorder period will be cancelled. Please see Appendix 8 for a sample cancellation report that the library can receive monthly 14.1.5 Vendor must be able to ship from stock 85% of the Library initiated orders for available new titles within 21 days from the date of receipt of order, including cataloging and processing time. Baker & Taylor can comply. CLS will employ the appropriate amount of resources to maintain the fastest possible turnaround time. Our average turn around for fully cataloged and processed material is 6-10 days after receipt of material from the publisher. While it will be our target to get material cataloged and processed within the time frame above, based on operational and fulfillment conditions, this goal might not be obtainable 100 percent of the time. 14.1.6 The Collection Management Division staff must have cost-effective, if not free, access to accurate and up4o-date stock information in the Vendor's database. Preference will be given to real time information. The library will not place orders for titles showing to be "out -of -stock" due to the emphasis on getting books quickly for our customers. Please refer to our response to item 4.6 above for information regarding our Title Source 360 subscription database. Stock information in Title Source is accurate and up -to date. 14.1.7 Vendor must provide ongoing support for its online system and provide notification when new releases or upgrades are available. Product Support is available Monday — Friday 8:30am — 4:30pm EST and can be reached at (800) 775-3700 or techsupport@baker-taylor.com. Page 38 of 64 Vendor Services Agreement - Exhibit D Page 93 of 206 Baker & Taylor will provide updates to Title Source as they are developed throughout the contract at no additional cost. Your local Sales Consultant Tammy Crooks is available to assist with any questions and help with implementation. Tammy can be reached at 1-800-775-7930, ext. 1270. 14.1.8 The City of Fort Worth reserves the right to order books for the public library from other sources during the contract period, whenever it is in the best interest of the City. 14.1.9 Vendor must supply all domestically available items from publishers whose materials are supplied regardless of the discount received by the Vendor. If there is a special acquisitions fee that brings the price of the book above net price, then the order should be automatically cancelled and the Library notified. Please see information regarding our Enhanced Services Program in Appendix 4. Enhanced Services Program titles will appear with a Y or Q in the discount code field in Title Source. These titles will be invoiced at first price but will not incur any additional fees. The Library can still choose to automatically cancel these titles if that is their preference. 14.1.10 Vendor must report the status of items not available for shipment within 15 days from date the order was initiated. Follow-up reports must be supplied monthly until a title is supplied or canceled. Please refer to our response to item 15.1 for information on status reports and OCS. If the library has a need for an additional monthly report, Baker & Taylor will provide it. Please see Appendix 10 for a sample status report. 14.1.11 Vendor must cancel all English language items not shipped to arrive at the Library within 90 days of the purchase order date except for titles that were ordered prior to the publication date. English language titles ordered pre -pub will not be cancelled until 90 days after street release date. Vendor must cancel all Spanish language materials not shipped to arrive at the Library within 120 days of the purchase order date except for titles that were ordered prior to publication date. Spanish language titles ordered pre -pub will not be cancelled until 120 days after street release date. Vendor must indicate the reason for the cancellation on the notice supplied to the Library. Any titles that are not received within the 60 day backorder period will be cancelled. Please see Appendix 8 for a sample cancellation report that the library can receive monthly. 14.2 Standing Order Services 14.2.1 Vendors will be required to automatically provide certain authors, illustrators and series, including graphic novels and some mass market paperbacks, to the Library based on a list provided by the Library. These materials are to be provided regardless of review. Please describe the process for the library to establish the standing orders. Baker & Taylor can comply. Please refer to Item 14.1.1 above for information on our Automatically Yours service. 14.2.2 The Library will be able to add authors, illustrators, and series to the standing order plan, as needed, whether or not they appear on the Vendor's standard standing order lists. Please describe the methods with which the library can make changes to the standing order lists. These changes could include adding/deleting authors, publishers, subject areas and/or changing branch distributions and quantities. Page 39 of 64 Vendor Services Agreement - Exhibit D Page 94 of 206 Baker & Taylor review each list annually as a standard practice and will typically consider customer suggestions for the next list during that review. However, if there are authors, illustrators and/or series requests the Library would like to add, please forward these to Baker & Taylor and we will review these upon request. 14.2.3 The Library may ask the Vendor to establish standing order plans forjuvenile award winners and nominees, such as Caldecott, Newbery, Texas Lone Star and Bluebonnet books. Baker & Taylor can comply. 14.2.4 Specific authors, illustrators, series, number ofcopies, and distribution of copies amongst our 17 locations for the standing order plan will be established upon the awarding of the contract. These materials are to be given high priority with the goal, when applicable, being to receive these materials on or before street release date. Please see our response to item 4.3 for information on street release date material. 14.2.5 Bidder shall identify, define, and provide a short description of the standing order services offered. Please refer to Item 14.1.1 for information on our Automatically Yours service. The library will receive a confirmation report via a Title Source cart every month, notifying the library of what is on order. Please refer to the sample provided in Appendix 9. 14.2.6 Provide information on how the library would be notified when anew standing order title is ordered. The Library wants patrons to be able to place holds on popular materials up to three months prior to release date (see Attachment 4). Notification carts are created and will appear within the Library's Title Source account to notify customers when new standing order titles are on order. Baker & Taylor also sends an email notification to let customers know when these new carts have been shared with them. Please refer to the sample provided in Appendix 9. 14.2.7 The Library requires the ability to download on order records for items on standing order. Please describe how this would be achieved. On order records can be downloaded from Title Source directly from the notification cart that is sent each month. 14.2.8 Standing order services should be offered at no additional charge to the library. There are no additional charges for our Automatically Yours Program. 14.2.9 Please describe any additional services that are offered and/or will be offered by the Vendor that can help the library make predictive collection decisions regarding titles and/or authors and placement amongst the library's locations. If the services described cost additional charges please indicate the charges. Please indicate which services are livehri production and which are in development. Please see our response to Item 25.0 below regarding our collectionHQ collection analysis services. 14.3 Firm Orders Page 40 of 64 Vendor Services Agreement - Exhibit D Page 95 of 206 14.3.1 The Vendor shall accept orders in all the following formats: The library may place orders via telephone, facsimile, printed selection lists, printed purchase orders, or electronically for all categories of materials. Electronically includes the library's acquisition system as well as our Title Source 360 database. 14.3.1.1 EDI 14.3.1.2 FTP (File Transfer Protocol) 14.3.1.3 Ordering directly on the Vendor's database 14.3.1.4 Printed purchase orders 14.3.2 Vendor's system must be able to accept EDI orders. Vendor's system must have the ability to build orders containing agency, copies, and fund code information in Polaris. Baker & Taylor can comply. 14.3.3 The order entry system shall allow the Library to enter orders and to have full order inquiring capabilities. The library can order through the options given in 14.3.1. Order confirmations will be issued by the method the order is placed, the library will receive initial confirmation of orders via their 1LS or Title Source 360 electronic order. After initial confirmation, the library can check title status via our Online Customer Support program as described in item 15.1 below. 14.3.4 The electronic ordering system shall be capable of processing, controlling, documenting, and reporting the following minimum data elements: Baker & Taylor can comply, however, please note that Baker & Taylor will work with the library to further define Item 14.3.4.10 and review how special ordering/ processing notes will be transmitted/communicated. 14.3.4.1 Vendor name and address 14.3.4.2 Billed to location 14.3.4.3 Shipped to location 14.3.4.4 Account number 14.3.4.5 Purchase order number 14.3.4.6 Title, ISBN and other basic bibliographic and format information 14.3.4.7 Polaris bibliographic number, Polaris item record id, or other designated match point 14.3.4.8 Polaris collection code 14.3.4.9 Agencies, number of copies and fund codes 14.3.4.10 Special ordering/processing notes Page 41 of 64 Vendor Services Agreement - Exhibit D Page 96 of 206 14.3.4.11 Unit cost 14.3.4.12 Extended and total amounts 14.3.5 Preference will be given to Vendors with the ability to build an order record in the Vendor database with 970 tag that can be used to create an order record in the Polaris ILS. 14.3.E Library is considering a change in workflow where submitted EDl orders would contain complete and/or partial call number information. Is this workflow possible with your system? If so, please explain the process and provide a contact for a library currently using this method and has Polaris for their ILS. Yes, this workflow is possible with Baker & Taylor. The Library can pass call number information to us in the item record field. We currently use this workflow with Boston Public Library, who is a Polaris customer as well. If the Library would like to speak to our contact at Boston Public Library, we would refer you to Nancy Browne. She can be reached at 617-859-2213 or nbrowne@bpl.org. 14.3.7 In offering an electronic access ordering system, the Vendor shall provide training guides and live training, either on -site or via webinar, to staff of the Collection Management Division and to a lesser degree select public service staff that has selection responsibilities at no additional cost. If necessary, each bidder may be asked to demonstrate its system at a location designated by the Library. The Library can contact Tammy Roberts, your local sales consultant, at 1- 800-775-7930, ext. 1270 to schedule a training session for the Library staff. In addition, Baker & Taylor will be glad to do a demonstration of Title Source 360 as part of the proposal evaluation process. 14.3.8 The Vendor's electronic access ordering system will provide tiers of access from administrative level access for designated Collection Management staff to the ability to search, view, and add to selection lists for authorized public service librarians. Title Source provides an administrative level of access as well as standard methods of access. Selection lists may be shared among public service librarians with the ability to search, view and add to the selection lists set by the administration ID. 14.3.9 The Library will be responsible for obtaining the appropriate personal computer workstations and Internet connections necessary to access the electronic ordering system. 14.3.10 The Vendor will provide toll -free technical support at no charge to the Library (see Attachment 4). Product Support is available Monday — Friday 8:30am — 4:30pm LAST and can be reached at (800) 775-3700 or techsupport@baker-taylor.com. 14.3.11 Web Access: Vendor must provide online access to information on its company's products, services, marketing information, electronic ordering, inventory, and ancillary services. Baker & Taylor's corporate website (www.baker-taylor.com) is an Page 42 of 64 Vendor Services Agreement - Exhibit D Page 97 of 206 invaluable resource and source of information regarding Baker & Taylor's services. 15.0 CUSTOMER SERVICE AND REPORTING SERVICES 15.1 Vendor must report the status of items not available for shipment within 15 days from date the order was initiated. Follow-up reports will be supplied monthly until a title is supplied or canceled. Provide a sample order acknowledgement and/or order confirmation. The order acknowledgement/confirmation is sent upon receipt of order and contains account information, date ordered, purchase order number, ISBN, title, author, quantity ordered, quantity shipped, quantity backordered and quantity cancelled. A sample order acknowledgement/confirmation has been included in Appendix 7. Items ordered, but not immediately available (first shipment), will be listed on our status report. This report will accompany your print invoice or be sent at the same time of the electronic invoice. Status reports will include all backordered items, as well as explanations for cancelled items. Sample print status reports have been included in Appendix 10. After invoice date, Status reports are available upon request or through OCS as described below. If the library has a need for an additional monthly report, Baker & Taylor will provide it. Online Customer Support In addition, the library may check the status of print, spoken word audio, and AV orders through our Online Customer Support tool (OCS). OCS is Baker & Taylor's web -based account management system. Access to the OCS system via your web browser is available 24 hours a day, 7 days a week to search and view account information, orders, and invoices with Baker & Taylor. OCS' sophisticated search options include the ability to query orders by Purchase Order, Baker & Taylor Order Number, Order Date Range, and more. The OCS data is updated to reflect the latest order and invoice status, as well as up to six months of history. The library can create a summary backorder report via OCS, which will be emailed to the library within 24 hours. The Library can also view detailed information on order and account status, warehouse location, quantities and prices, and shipping details. If a shipping carrier, such as UPS, has external tracking capabilities, a link in the OCS system will take the Library directly to the carrier's website where additional information on your shipment's status is available. There is even an option that helps the Library to print invoices and order details for record keeping. 15.2 Bidders must provide sample cancellation report that includes definitions for all status codes (i.e. "Out of Print" (OP), "Out of Stock Indefinitely" (OSi), "Back Order" (BO), "Not Yet Published" (NYP)). (see Attachment 4) Please see Appendix 8 for sample cancellation reports. A list of status codes is included in Appendix 10. 15.3 The Vendor will provide a copy of a monthly report of titles provided on the standing order plan. Copy of the report will be e-mailed to the Head of Acquisitions and/or posted as a list/cart in the vendor's website to the appropriate user account(s). The reports will be arranged alphabetically by title and include author, ISBN, publisher, list price, quantity, discount, and extended total cost. Bidders must provide a sample of this document. (see Attachment 4) Page 43 of 64 Vendor Services Agreement - Exhibit D Page 98 of 206 Please refer to our response to Item 14.2 regarding Standing Order Services. For Standing Order/Automatically Yours accounts, on a monthly basis, after the account is established, you will receive an AY backorder confirmation report via email. Please refer to Appendix 9. There is also a dedicated AY webpage which posts forthcoming titles by all of the authors in the plan (www.baker-taylor.com/ay). 15.4 The Vendor will provide a copy of a monthly status report. Copy of the report will be e- mailed to the Head of Acquisitions and/or posted as a list/cart in the vendor's website to the appropriate user account(s). The reports will be arranged alphabetically by title and include author, ISBN, publisher, list price, quantity, discount, and extended total cost. Bidders must provide a sample of this document. (see Attachment 4) Baker & Taylor will comply. Please see Appendix 10 for a sample Monthly Status report. 16.0 INVOICING SERVICES 16.1 Libraries in the State of Texas are exempt from any out-of-state tax on the purchase of books, shipping, and electronic information. Baker & Taylor will follow the appropriate tax laws. Upon award, please provide tax exemption information and certificates as appropriate. 16.2 Fort Worth Public Library is exempt from the payment of sales taxes and will provide copies of the exemption certificate to the Vendor on request. 16.3 All shipping and handling charges will be absorbed by the Vendor. This includes any fuel surcharges. Baker & Taylor will send all items Free Shipping, FOB Destination with inside delivery. 16.4 The Vendor must provide materials invoices. These invoices can be hard copies or electronic copies emailed to the appropriate staff members. Email is preferred. Provide a sample materials invoice with your bid (see Attachment 4). Baker & Taylor will comply. Please see Appendix 11 for a sample product invoice. 16.5 It is preferred that invoices be emailed to the designated FWPL employees. If invoices accompany shipments, the carton containing the invoice be marked "Invoice Enclosed." In the event that including an invoice holds up a shipment by more than 1 day, the Library will accept shipments without invoices. The invoice must arrive within one week after the shipment has arrived. Invoices can be emailed to the library and enclosed with each shipment. The carton containing the invoice will be marked with an T in the upper left hand corner of the shipping label. 16.6 If invoices are not shipped with the books, then a packing list must be enclosed and the box marked "Packing List Enclosed." Each box can contain a packing slip, or boxes containing a master packing slip are indicated with a capital 'M' on the address label. Please see our response to item 5.2.2.1 for more information on our packing slip. 16.7 Invoice information for each title will at least include quantity, title (listed alphabetically), author, ISBN, unit list price, discount, unit price with the discount applied, and the extended total cost. The City's purchase order number must also be listed on the invoice. Baker & Taylor's book and spoken word invoices include the bill to address, ship to Page 44 of 64 Vendor Services Agreement - Exhibit D Page 99 of 206 address, unit price, unit discount, quantity, total discount price, ISBN and purchase order number. The library may choose the order in which books appear on the invoice; in the same order as the original purchase order, alphabetically by title, author, or publisher. Cataloging and processing charges can be included in each line's extended price, summarized at the bottom of each invoice, or shown on a separate invoice. In addition, Baker & Taylor's ATS number (authorization to ship) is included on each invoice and packing slip and will allow the library to match the packing slips to invoices. 16.8 Each invoice will reference the corresponding cataloging and processing invoice. The materials invoice will not refer to the corresponding invoice number of the Cataloging and Processing invoice. However, the cataloging and processing invoice will always be one number higher than the materials invoice. 16.9 Each invoice will include the Federal Employer Identification Number. Each invoice will contain Baker & Taylor's FEIN. 16.10 Fees for Cataloging, processing, and any service other than the materials will be invoiced separately. Provide a sample cataloging/processing invoice with your bid (see Attachment 4) Baker & Taylor will comply. Please see Appendix 11 for a sample cataloging and processing invoice. 16.11 The Vendor will provide a copy of a separate invoice for cataloging and processing services for each corresponding materials invoice. This invoice can be shipped with the materials invoice and will reference the corresponding materials invoice. However, the library prefers invoices to be emailed to the designated staff member(s). Baker & Taylor will provide a separate invoice for cataloging and processing. Invoice numbers on the materials invoice will not directly correspond to the invoice number on the Cataloging and Processing invoice. However, the cataloging and processing invoice will always be one number higher than the materials invoice. 16.12 Invoice cost/pricing for cataloging and processing services shall be expressed in specific monetary amounts, not percentages. Please refer to Appendix 1 for a complete outline of our specific cataloging and processing pricing. 16.13 Separate invoices for each purchase order number are not required, but purchase order numbers should be easily identifiable for each title on the list. Baker & Taylor can comply with this condition. 16.14 In the event that an invoice is incorrect, the Library cannot make corrections to an invoice. The Vendor must issue a corrected invoice. CLS will provide a credit or debit memo to correct any incorrect invoices. 16.15 In the event of an error requiring the Library to receive credit, a credit memo must be provided in writing. The credit memo must include a description of what the credit was for and/or reference the corresponding invoice to which that the credit memo should be applied. Provide a sample credit memo (see attachment 4) Baker & Taylor can comply with this condition. A sample credit memo is enclosed as Page 45 of 64 Vendor Services Agreement - Exhibit D Page 100 of 206 Appendix 12. 16.16 Electronic invoices are allowed by the City of Fort Worth's Accounts Payable department, but faxed invoices are not. In the event an invoice is faxed, the original invoice must also be sent to the Acquisitions Unit by mail or email. Baker & Taylor can comply with this condition. 16.17 Vendor must be able to accept payment by either City of Fort Worth check, credit card, or through the City's ACH (Automated Clearing House) electronic funds transfer system. ACH is the preferred method. Baker & Taylor will accept payment by City of Fort Worth check or credit card payment. Baker & Taylor can also accept funds via ACH. 16.18 Payment terms will be "Net 30 days" only. Baker & Taylor's payment terms are net 30 days from the date of invoice. 16.19 Vendor must be willing to make reasonable adjustments to shipping and invoicing processes as the Library develops workflow efficiencies. Baker & Taylor will be happy to work with the Library to develop workflow efficiencies and will adjust our processes whenever possible. 17.0 RETURNS AND CUSTOMER SUPPORT 17.1 The Vendor must warrant all items to be new, free from defects in design, materials and workmanship, and to be fit for their intended purpose. Baker & Taylor can comply with this condition. 17.2 Unless otherwise specified, all items will be guaranteed for a minimum period of 120 days against defects in material and workmanship. During this period, if a defect is found and determined not to be caused by misuse, the Vendor will replace the item free of charge to the Library. Baker & Taylor will accept the authorized return of items that are damaged, defective, or incorrectly shipped. Please see the enclosed returns policy, Appendix 5, for further details on credits and returns. To make a return, simply contact your Account Coordinator within the time period specified to obtain an authorization number for your return. Once the authorization has been obtained, the library can either have a no charge replacement shipped to the library, or may have the credit applied to the invoice in question. Baker & Taylor will extend our standard returns policy for returns of defective or incorrectly processed materials for 120 days per the bid request. 17.3 Items damaged in shipment, incorrect items, or defective items shall be returned to the Vendor for replacement or credit at no expense to the Library. The Library prefers no- charge replacements to receiving credit. In the event a suitable replacement does not exist, a credit memo may be issued to the Library. Baker & Taylor will comply. Please refer to our response above item 17.2. 17.4 Damaged, defective, or incorrectly shipped items (for example, wrong title, wrong quantity, duplicate shipments) will be returned at Vendor's expense. Vendor will issue a UPS call Page 46 of 64 Vendor Services Agreement - Exhibit D Page 101 of 206 tag or the equivalent upon request of the Library. With picking errors the Vendor will automatically reorder correct titles for the Library, unless told otherwise. Baker & Taylor will comply for damaged defective or incorrectly shipped items. Please refer to our response above item 17.2. If the 'picking error' is Baker & Taylor's error, we will re -order materials. Library ordering errors that have been cataloged and processed are not eligible for return. 17.5 All Vendors responding to this document must provide the Library with a copy of their return policy and credit memo procedures as part of their proposal (see Attachment 4). Please see Appendix 5 for our Returns Policy. A sample credit memo has been enclosed in Appendix 12. Credit memo procedures are given in item 17.2. 17.6 Vendor will provide one or more toll -free telephone numbers and/or e-mail addresses for use in placing orders and contacting customer service representatives (see Attachment 4). Non-CLS Services Your Customer Service Representative, Delilah Waldroup, can be reached by calling 1- 800-775-1200, extension 2434 or emailing delilah.waldroup@baker-taylor.com. She is available to provide information and answer any questions. CLS Services An Account Coordinator will be assigned to the library and available as described below in item 17.7. 17.7 Vendorwill assign a specific individual to be responsible for the Fart Worth Public Library account and handling customer service issues. This person will be available during normal business hours (see Attachment 4). CLS uses a proven project management approach and will assign a specific team of individuals to provide service and assistance to the Fort Worth Library. Phone numbers and email addresses will be provided for all vital project team members upon successful award of the contract to Baker & Taylor. Project Management Approach The formation of Baker & Taylor's Customized Library Services brought with it the development of a project -oriented approach to Opening Day Collections, Ongoing Collection Development, and Ongoing Online Cataloging and Processing. This approach allows CLS management to schedule all facets of a project or ongoing service, including resources, and provides the foundation and framework for the entire project while creating a mutual understanding of the requirements of both the Library and CLS. The first step in the implementation of the CLS project management process is the establishment of a project team. All CLS project teams consist of a minimum of a project manager, collection development manager, an automation specialist/cataloging/processing manager, and an account coordinator. Each team member has been cross -trained across all functional project areas and has the experience of working on many projects of varying size and scope. Team members are responsible for managing their assigned resources to complete the project. In turn, each team member works closely with the project manager to ensure compliance to all requirements. The development of the project team begins upon receipt of a completed Customer Needs Assessment or formal/informal proposal request. The project team immediately becomes part of the CLS response team and helps develop an approach that will successfully complete the project and meet the library's requirements. This process Page 47 of 64 Vendor Services Agreement - Exhibit D Page 102 of 206 ensures that all management resources are in place prior to the submission of our response. Our experience has shown that when the library sets up a project team with similar project responsibilities and scope in advance of the project or ongoing service startup, the documentation and implementation of services is more efficient, accurate, and thorough. Additionally, the library project team, with the support of a designated library project manager, can facilitate the centralization of all information and issues helping to ensure that internal library timelines and schedules are met. Upon successful award to CLS, the project manager immediately contacts the library's project coordinator to begin developing the partnership that will carry throughout CLS service to the library or the projects' completion. At this time, the project manager indicates the next steps in the process and begins the preliminary discussions for determining profiling methodologies and site visit dates. The site visit is a critical part of the process as it enables all CLS project team members to visit the library to obtain essential library specific information regarding collection development, cataloging and processing. The site visit typically lasts two days and includes both group meetings and breakout sessions to discuss profiling procedures and requirements. The CLS project manager will work with the library and within the requirements of the project to determine the actual length of the site visit. In order to discuss library specific practices, we request that key managers and personnel be present to guide and facilitate the process. Each day of the site visit begins with a formal action plan and ends with a wrap up session to discuss the day's progress and any questions. The "breakout" sessions are very focused in nature but are also flexible and informal to allow the entire library's team to have their input communicated and incorporated in the project plan. After the initial site visit, all project team members will review their notes and provide a comprehensive requirements documentation package. At the same time, the project manager will create a fulfillment or project schedule based on the information gathered during the site visit. The project schedule will consist of both library and CLS tasks and focuses on critical path and supporting task/assignments. The documents package and project schedule will be compiled along with a letter of explanation and forwarded to the library's project team manager shortly after the site visit. Upon receipt of CLS' documentation, a follow-up call will be scheduled to review the documentation and the project schedule. Once this process is complete, the CLS team will create formal documentation of the requirements and sample collection development lists and prototypes of the cataloging and processing requirements. After the samples are complete, they are forwarded to the library for review and feedback. Another conference call is scheduled with the library team to review the library's feedback. If the samples, prototypes and documentation are in strict adherence to the library's requirements, we require the library to sign off and authorize the use of the requirements' profiles. It is only at this point that the actual CLS services or fulfillment of the project begins. CLS does not consider the project to be complete until all materials are delivered and a review has been done of all aspects of service. The library will be heavily involved in this process and library feedback is critical to improving the CLS process. Ultimately, the key to successful project management is communication. Internally, CLS emphasizes and focuses on team communication for facilitation and completion of all processes and tasks. Externally, this communication is no less important. Team to team communication between the library and CLS builds a confidence and the environment that is needed for the successful completion of any project. In support of this "communications environment", the project manager is responsible for establishing regular conference calls and site meetings with the library and all the CLS team members. These meetings can serve a number of purposes, such as the regular review of profiles, requirements, and project status updates. Our experience has also proven that these meetings and calls aid in the development of the relationship between CLS and the library by promoting open lines of communication at all times and by helping to resolve any issues or questions to the mutual satisfaction of the library and CLS. Page 48 of 64 Vendor Services Agreement - Exhibit D Page 103 of 206 A final component of project management is consulting support. All CLS project managers have significant project and delivery experience that can provide ongoing support and aide to the library. This additional knowledge base is free of charge and comes from working with seasoned project professionals. This support can be an invaluable and timely tool from collection development strategy all the way to the delivery implementation. 17.8 Additional contact names, toll -free numbers, and e-mail addresses will be provided for cataloging and processing services (see Attachment 4). Baker & Taylor will comply. Please see our response above to item 17.7 for more detail. 17.9 In the initial year of the agreement, the Vendorwill provide a minimum of two-day on -site assistance at the beginning of the agreement period at the Fort Worth Public Library at the Vendor's expense. This visit will include spending time with the Collection Management Division staff to discuss selection, ordering, cataloging, and processing. With each subsequent renewal of the agreement, the Vendor will provide, at its expense, one -day on- site assistance at the Fort Worth Public Library to meet with staff of the Collection Management Division. Baker & Taylor will comply. Please see our response above to item 17.7 for more detail. 17.10 All changes, adjustments and/or additions to the agreement will be made, in writing, either through e-mail, fax, and/or mailed communications. Baker & Taylor will comply. 18.0 OPENING DAY COLLECTION SERVICES 18.1 The library may purchase shelf -ready materials for an Opening Day Collection (ODC) under the terms of this agreement. Customized Library Services has been supplying libraries with Opening Day Collections since 1995. These projects have ranged in size from a 5,000 unit branch expansion to a 70,000 unit main library. On average we complete 75 projects per year (some libraries have multiple projects). CLS utilizes its project management process (described in Item 17.7 above) to provide comprehensive assistance in collection development, cataloging, processing and fund accounting to deliver successful Opening Day Collection Projects. 18.2 Services requested include: 18.2.1 Assistance in selecting the collection through the development of selection lists. Please see our response to Section 13.0, Quality and Depth of Online Services and Collection Development Tools, for information on our collection development services available for opening day collections, especially Item 13.11. 18.2.2 Acquiring the books. Baker & Taylor will acquire the titles selected as titles are in -print and available in normal US wholesale channels. 18.2.3 Processing and cataloging the books. Please see our response to Cataloging Specifications & Physical Processing Page 49 of 64 Vendor Services Agreement - Exhibit D Page 104 of 206 sections above for information on our cataloging and processing services. These services are also available for Opening Day Collections. 18.2.4 Updating the automated catalog database. Please see our response to Section 9.0 Cataloging Specifications for information on cataloging, which is also available for Opening Day Collections. 18.2.5 Storing the books for the branch until required. Baker & Taylor has developed an account set-up methodology to aid in the delivery process. Accounts will be established for each collection group defined by the library and our CLS project team at the Site Visit. Adult and juvenile nonfiction orders will be grouped by Dewey hundreds (000's, 100's, 200's, etc.). Adult and juvenile fiction orders will be grouped into 4 or 5 sections based on the first letter of the author's last name. Additional accounts will be set up as required by the library. For example, the library may want to separate out genre, large print or board books. This account set up process ensures that the shipment is delivered in logical groups for shelving. It also allows for detailed fund reporting by Dewey hundreds and other relative categories. All units will be boxed, labeled and palletized as they are completed. Completed pallets will be shrink-wrapped, labeled by customer project name and stored in a climate controlled environment. Items are stored for no additional charge. CLS Project Management will ensure the materials are placed in the location of the library's choosing at the time of delivery. When the library is ready for delivery, the back audit team begins to prepare the library's collection for delivery. 30 days' notice for delivery is required for projects up to 50,000 units. 45-50 days is necessary for projects that exceed 50,000 units. The preparation for delivery includes marking the outside of each carton with the collection group of the material inside and organizing the pallets in a sequence that the project team determines to be the most efficient for unloading. This organization ensures items that will be in the farthest part of the library will be unloaded first from the truck. This step helps minimize unnecessary movement of cartons throughout the new library. The boxes will be stored and shipped in collection groups based on the account set up process. Once a delivery date is determined, CLS and the library begin to work on a plan of action for the day or days required to fully move the boxed collection into the library. The planning begins with several conference calls that may also include library facilities management and/or construction project management personnel. Discussion points include the delivery parking area for truck maneuverability, best entry point into the library and whether or not materials can be moved in on pallets or hand trucks, necessary equipment (hand carts, pallet jacks, fork lifts, etc.), location of freight elevator(s) for multiple floor buildings, location of the shelves and specific collection parameters. Extra caution will be taken for delicate or fragile ceramic tile flooring or other sensitive building mate rialslareas. CLS strongly recommends that the library have the Certificate of Occupancy and fully constructed shelving before accepting/requesting delivery. Our experience tells us that the day of delivery, no matter how well choreographed, always requires some improvisation. Because of this, the Project Manager and other CLS/ Baker & Taylor personnel as required will attend every initial library delivery. In addition to managing the on the ground delivery, the Project Manager can help provide expertise from past delivery experiences and can quickly contact other CLS/ Baker & Taylor personnel as necessary should questions arise. Page 50 of 64 Vendor Services Agreement - Exhibit D Page 105 of 206 18.2.6 Shipping the books to the branch on a date established by the library and prior to opening day. Baker & Taylor can comply. Please see our response to item 18.2.5 above for more information. 18.3 Bidder will also be asked to provide (attachment 4): 18.3.1 Number of libraries currently under contract for CDC services. CLS is currently working on over 75 ODCs. 18.3.2 Percentage of CDC customers that are public libraries. The CLS ODC process described in this bid response is done 100% of the time for public libraries and public libraries account for 100% of our CDC business. 18.3.3 Number of employees in the CDC department with advanced library degrees. There are over 50 Baker & Taylor employees holding advanced degrees in Library Science and 31 of these individuals work with Opening Day Collections in some capacity, primarily within Cataloging and/or Collection Development. 18.4 Bidders' references must include a list of at least three (3) multi -location public library systems using Polaris that the vendor has supplied an opening day collection services during the past three (3) years. The list should include library names, addresses, and Acquisitions/Collection Development/Cataloging contact people with telephone numbers and e-mail addresses (see Attachment 4). 19.0 ODC GENERAL SPECIFICATIONS 19.1 The books purchased for the CDC will be of the type as defined in this document. 19.2 Vendor must supply and ship 90% of the items 30 days prior to opening day. Vendor will be kept apprised of revisions of the opening date. CLS will meet or exceed the fill rate of 90% of all items ordered (items that are in print and available through normal US wholesale channels), provided that the library has placed orders in accordance with the mutually agreed to project schedule and that these materials are received by Baker & Taylor from the publisher at least 90 days prior to the scheduled delivery date. 19.3 Alf books purchased through this project will be cataloged, processed, stored, shipped and invoiced by the Vendor. This includes the export/import of bibliographic and/or item records to the FWPL Polaris ILS. Baker & Taylor can comply. 19.4 Vendor must provide all staff support, office and warehouse space and the equipment and supplies necessary for the purchasing, processing, cataloging, storage and shipment of items. Vendor must designate at least one individual by name to serve as its representative to FWPL during the agreement period. Baker & Taylor can comply. Please see our response to Section 17.0 Returns and Customer Support item 17.7 above for information on our project management Page 51 of 64 Vendor Services Agreement - Exhibit D Page 106 of 206 approach. Baker & Taylor will provide collection development lists based on the library's profile for the library to review and make final selections of titles to be ordered. 19.5 DVDs, music compact discs, continuations, and sole source orders will be handled separately by FWPL. 19.6 Invoicing for the materials, cataloging and processing will occur at the end of the project once materials are received by the City of Fort Worth. Baker & Taylor will comply. 20.0 ODC SELECTION 20.1 FWPL has the option of producing lists of titles that are to be automatically included in the ODC. These titles must be excluded from any additional lists produced by the Vendors. Baker & Taylor understands and will comply. 20.2 FWPL will provide its lists of standing orders for any ODC project. These titles are to be excluded from any ODC selection lists produced by the Vendor. Standing order titles can be excluded from ODC selection lists. 20.3 Vendor must create lists in categories to be designated by FWPL. Generally, this will include separate adult, teen, and youth lists for Dewey number breakdowns and fiction genres. Baker & Taylor understands and will comply with this requirement. 20.4 Vendor's lists must include the following information per title: 20A.1 Author/editor {last name first} 20.4.2 Title 20.4.3 Publisher 20.4.4 Date of publication 20.4.5 Edition 20.4.6 List price 20.4.7 Discount price 20.4.8 13-digit ISBN or ISSN 20.4.9 Availability of the item 20A.10 Binding type 20.4.11 Full text review, if available, or book description/annotation 20.4.12 Bibliography/source that determined why the item is included 20.4.13 Indication of initial print run, if available Page 52 of 64 Vendor Services Agreement -- Exhibit D Page 107 of 206 Data availability includes, but is not limited to, all of the items listed by the library including these standard fields. Print run data is included when available in our database as provided from the publisher. • ISBN/ISSN • Binding/Format • List Price • Delivered Price • Holdings (see below) • Class Number (s) • Author/Editor • Title • Edition Statement • Publisher • Date of Publication/Copyright • Series • Brief Annotation • Interest Level • Indication of Status (Availability of Item) • Subject Classification In addition, Baker & Taylor can include almost any data element that is included in the structure of a MARC record in our hard copy or electronic formats of selection lists. We can include data that indicates: • Juvenile Material Type, i.e. Picture Book, Easy Readers • Subject Thesauri Elements such as BISAC Subject Classifications • Non -book Material Genres • Review Citation indications • Citation in Industry Standard Bibliographies such as Public Library Catalog or Best Books for Children • Physical Format/Material Type • Availability Status • Stock Status • Regional and National Demand accumulated from all Baker & Taylor customers • Full tent reviews, as described in Item 17.10 and 24.13 below. Holdings It is our experience that library systems require current holding information in library development projects. Contingent upon the library's ability to produce a machine-readable extract in conformance to Collection Management specifications, we can match this to our selection list data. We can accept holdings data in an ASCII or MARC format. Our experience is that ASCII data matched by ISBN provides the best level of service. Extensive technical work to acquire library holdings data may require a supplemental charge to cover research and system development, and ILS interface issues may be contingent upon the features and/or resources of the ILS provider. In almost all instances in which library holdings are included in a collection development project, the following processes are followed: • Designated technical staff at the library extract an ASCII or MARC file of data to be included in the project • The data file is transmitted to Baker & Taylor via FTP • Baker & Taylor Technical staff reviews and tests the data for compatibility • Compatibility issues are addressed and resolved, if necessary, by Baker & Page 53 of 64 Vendor Services Agreement - Exhibit D Page 108 of 206 Taylor staff working with the library's technical staff Holdings are matched to selection lists produced by Baker & Taylor librarians in conformance to the specific documented collection management requirements, and included in selection lists used by the library Depending on the project time -line, periodic holding updates may be scheduled and included in the process 20.5 Selection lists will only contain items the Vendor can supply. Out of print and apply direct material will be excluded from selection lists. Please refer to Item 3.1 for information on our inventory and title information. Baker & Taylor adds approximately 150,000 new records and makes over 1 million maintenance transactions to our product database on a yearly basis, ensuring that records are as accurate as possible. Specialized staff supports continuous contact with and monitors new title information from publishers. Baker & Taylor also uses Library of Congress CIP data as a source of new titles. The timeliness and accuracy of our data is unsurpassed in the industry. This depth and breadth of inventory and commitment to effective product database administration means that Baker & Taylor has the inventory and the capability to provide books in all of the categories listed above to meet the Fort Worth Library's Opening Day Collection needs. 20.6 Fiction selection lists will be arranged by the author's last name, then first name. Multiple titles by the same author should then be alphabetical by title. Fiction selection lists provided in any format available can be sorted in Dewey Author or Dewey Title order. 20.7 Nan -fiction titles in all categories will be arranged in Dewey order, then by author or title (if title main entry). Nonfiction selection lists provided in any format available can be sorted in Dewey Author or Dewey Title order. 20.8 FWPL will be given a minimum of 30 days after receipt of acceptable list to select and place the order. Baker & Taylor can comply. 20.9 Vendors must provide sample selection list with the proposal. Please see Appendix 13 for sample selection lists. 20.10 Previously selected titles must not appear on forthcoming selection lists. Baker & Taylor can comply. 20.11 Vendor must provide option to receive alternate editions or formats. The Library's Project Manager will work with Fort Worth Library in setting up protocols that would enable Baker & Taylor to provide alternate editions or formats of titles that are cancelled for the ODC project. 21.0 ODC ORDERS AND RETURNS Page 54 of 64 Vendor Services Agreement - Exhibit D Page 109 of 206 21.1 The Library's Materials Selectors will be ordering new materials for existing branches while simultaneously ordering materials for the ODC. The books for the ODC will need to be stored separately from the books for existing branches. In Attachment 4 explain how these types of orders have been handled for other library systems. A separate account structure will be set up for each Opening Day Collection Project. Please refer to Item 18.2.5 for information on our account structure, storage, and delivery processes. 21.2 The Vendor will invoice the library for all ODC orders at the end of the project when the materials are received by the City of Fort Worth. Baker & Taylor will comply, 21.3 Vendor must provide an order acknowledgement/confirmation for each order placed. Baker & Taylor will comply. 21.4 Vendor must cancel orders not supplied within 90 days except for Not Yet Published titles. Those titles will not be cancelled until 90 days after release date. Backorder period will be as stated. 21.5 Vendor must report cancellations to FWPL monthly and include the reason for the cancellation. FWPL reserves the right to determine if title will be reordered from Vendor. CLS will, to the best of its ability provide out -of -stack material in a timely manner. It should be noted, however, that CLS is not responsible for items unavailable through our normal wholesale publishing channels. The library may check the status of titles backordered or cancelled through our Online Customer Service tool as outlined at any time. Your project manager and account coordinator can work with the library to provide cancellation reports on a monthly basis in conjunction with your fund report. 21.6 Vendors must establish separate accounts for each category of materials as defined by FWPL. Each fund account will have a cap determined by FWPL, which may not be exceeded or adjusted unless authorized by FWPL. Baker & Taylor will comply. 21.7 Vendor must issue an ODC fund report twice monthly. It will at least include: Baker & Taylor will comply. As part of our Opening Day Collection Services, Baker & Taylor will provide a fund accounting report every two weeks, please find a sample fund report in Appendix 14. A typical CLS fund report contains the following information: 21.7.1 Fund name 21.7.2 Original budgeted amount 21.7.3 Backorderamount If the library chooses to accept backorders, these items have been ordered by the library but are not yet available in stock with Baker & Taylor. They will remain on backorder until a time designated by the library has passed. Backorder information includes the units and net discount dollars but does not include value added services pricing. Including this pricing (unit charge for cataloging and processing) Page 55 of 64 Vendor Services Agreement - Fxhibit D Page 110 of 206 could artificially inflate fund reporting expenditures. 21.7.4 Invoiced amount These items have been completely cataloged and processed as well as reviewed and are packed, stored, and ready to be shipped to the library. 21.7.5 Available balance 21.7.6 Number of books invoiced 21.7.7 Number of books cancelled 21.7.8 Number of books in process These items are available in stock and have been allocated to the library. From this point forward, these items cannot be re -allocated unless the order is cancelled. There are several internal phases of "pending' that include items in stock but not yet picked, items in cataloging, items in processing, or items in final review. 21.7.9 Number of books ordered 21.7.10 Number of books backordered 21.7.11 Total balances for each category listed above Finally, the fund report provides several calculations that assist in reviewing and analyzing the project status. Budget figures are included in as much detail as possible and remaining balances are determined via formula for every category reported on. This helps the library and CLS wisely and effectively manage the budgets established in the beginning of the project. Where under -selection has potentially occurred, CLS will advise the library on strategies for expending or reallocating dollars in a specific category. Where over -selection has occurred, CLS will work with the library to reallocate dollars or reduce expenditures in the affected category. The report is broken down by collections that are determined during the collection development profiling phase of the project. Collections can be as broad or precise as necessary, but must be coordinated with the collection development lists and the ordering methodology to maintain the integrity of the information. These reports are regularly reviewed by our collection development specialists so that we can provide additional management support and consultation where necessary. 22.0 ODC CATALOGING AND PROCESSING 22.1 Cataloging and processing will be completed as set forth in this document. Baker & Taylor will comply. Baker & Taylor can provide the same shelf ready cataloging and processing for ODCs as ongoing materials. Fees for cataloging and processing will be billed at the same rate as non-ODC orders and will be invoiced separately from the materials. These services will be invoiced at the completion of the project when the materials are delivered and received. 22.2 Item records for the ODC will be shadowed in the Library's online database until opening day. This means that staff will be able to see those records, but patrons will not. 23.0 ODC STORAGE, SHIPPING AND INVOICING Page 56 of 64 Vendor Services Agreement - Exhibit D Page 111 of 206 23.1 Orders made for an Opening Day Collection will be stored and shipped at no additional cost to the library. Baker & Taylor will send all items for the Opening Day Collection Free Shipping, FOB Destination with inside delivery. Please refer to our response to item 18.2.5 for information on storage. 23.2 Vendor must describe the method used for packing, labeling and storing the collection, including insurance coverage in Attachment 4. Please refer to Item 18.2.5 for information on our account structure, storage, and delivery processes. Baker & Taylor will store the materials in a fully insured and climate controlled facility until the desired shipment dates. Please see our response on Attachment 4. 23.3 Vendor must store all materials included in the ODC until requested by FWPL. Baker & Taylor will comply. Please refer to our response to item 18.2.5 for information on storage. 23.4 Storage should be by Dewey number ranges or other material categories and boxed and shipped in shelf list order. Baker & Taylor will comply, please note that items are sorted and shipped in rough shelf list order. Please refer to our response to item 18.2.5 for information on storage. 23.5 Shipments will include inside delivery. Baker & Taylor will comply. Please see our response above to item 23.1 for shipping information. 23.6 A packing list will be included in each box shipped. Baker & Taylor will comply. 23.7 Vendor must issue one invoice per purchase order. The invoices for each purchase will be emailed when the materials are shipped for delivery. Each carton can contain a packing slip as outlined in our response below. Invoices are generated per Baker & Taylor Authorization to Ship (ATS) Number, made up of the items from a library order that are in -stock, cataloged and processed. This ATS and invoice may include more than 1 box of materials. There will be 1 invoice per ATS, and 1 packing list per box. The ATS number is listed on the packing slip and the invoice. Invoices are mailed to the library at the time items are placed in the warehouse for storage. They are also available electronically through OCS. 24.0 ODC WORK PLAN 24.1 Vendorwill have the 1st meeting between their ODC staff representatives and FWPL staff within 30 days of an announced ODC project. A site visit or conference call with FWPL to establish and refine collection profiles and cataloging specifications will occur within 45 days of such date. Baker & Taylor can comply. Please send award notice to the address below. Baker & Taylor, LLC Attn: Stefanie Kremer 2550 West Tyvola Rd., Suite 300 Page 57 of 64 Vendor Services Agreement - Exhibit D Page 112 of 206 Charlotte, NC 28217 24.2 Vendor's project contact person will be available for weekly conference calls to discuss the project. Baker & Taylor/CLS will assign a project manager at the time of award. Please see our response to item 17.7 above, weekly conference calls will be held as needed. 24.3 Vendor must be able to recommend a project schedule and timeline. The CLS project management team will work with the library to put together a project schedule and timeline. Please see our response to item 17.7 above. 25.0 COLLECTION ANALYSIS TOOLS The Fort Worth Public Library is always looking for better, more efficient ways to analyze our holdings and circulation patterns. If the vendor has a product that assists with collection analysis, please describe that product, include a quote for acquiring said product, indicate if there is a per user fee and what that fee is, and provide 3 references for multi- site library systems that currently utilize the product. Baker & Taylor is pleased to offer our collectionHQ tool to assist the Library with collection analysis. collectionHQ Based on the proven Evidence Based Stock Management (EBSM) methodology, collectionHQ's powerful toolset analyzes library circulation data to produce actionable insight that helps librarians to develop and manage their collections more efficiently. Save time From collection maintenance to collection development, collectionHQ enables librarians to perform tasks that used to take weeks or months in a matter of minutes, freeing up staffs time to spend on other important activities that add value to the patron experience. Make collection budget go further collectionHQ provides an evidence -based account of collection usage to help redistribute dead items to locations of higher demand, and to support better selection decisions. From branch to format and subject to genre, selection staff can analyze an item's performance to create detailed spending plans that will inform subsequent purchases. collectionHQ's unique and powerful 'Discovery' tool reveals top circulating titles at libraries on a local, regional and national level. Staff may then compare items against the library's own holdings to identify specific, high performing titles that are not in the collection. �S 5 T' Improve Performance Regular use of collectionHQ's comprehensive toolset is proven to increase turnover and circulation of library collections. Librarians can monitor performance with the collectionHQ Dashboard which offers a customizable view of charts and graphs that helps to identify trends and areas for improvement. Page 58 of 64 Vendor Services Agreement - Exhibit D Page 113 of 206 Fiction Popular Author Provision All Audiences I I All Ubrery Branches 081NOM O519 M017 QSdi[1'2}1B 03b Ir. :J_-�- x "Lmn 1_' ii 2F,& 54 751t i RA .; Sulto enly Rn"mioj,O irauftPu V Provisioned Dead Items. .4 ,,�diurtcas L_.J A; L,hevir{ B,.-anches 30.0 r2.s 0 V d SJ 7.5 0.0 OfU0712O13 = GQ4eOgni:1imk W171-6 I- W1712O18 t Recommended % ESP — Evidence -Based Selection Planning Evidence -Based Selection Planning - ESP brings the art of Baker & Taylor's collection development expertise together with the science of collectionHQ's data analytics, to create a decision support system integrated with Title Source 360"m to help libraries to select the right titles and quantities, for the right locations. Which titles? ESP's powerful ranking tool harnesses the same Machine Learning methods that drive Apple's Siri, Google's Assistant, and the recommendation engines at Netflix and Amazon to predict how current and forthcoming titles will perform in the future. Predictions are drawn by analyzing key data points about each title such as the author's past performance, the BISAC Subject performance, how the author has performed in this BISAC Subject Group, reviews on the title, demand, and many more. Page 59 of 64 Vendor Services Agreement - Exhibit D Page 114 of 206 } %WILAR PMFORMIN6 TITLES Example across the ESP score range of Adult Fiction titles * 'simiL 4R I;000401M TITLES €xarapla t 011EILL If..iS pm torm if bhp an Alluir drlcLkar x EXAMPLES 4FC"fHEff E3P %Offis Examples across the ESP scare r Ow 44 FIL71ON 1 f fillers t:- r� o 1 Exrniples of t u!5 Fliwr pgrferi +rJ I rli rllln+ I�{ i U411 How many copies? To which branches? Based on predictions from the ranking process and local circulation evidence, ESP's Distribution component recommends how many of each title to buy and how to share those titles across library branches. ESP understands that every community is different and so empowers you to create unique distribution goals, such as minimum and maximum quantities, to meet the needs of each branch. TuLa 23 r51 13 t :J?1,r7- 4fr+71,fY.% • Book la 165 13 F$671rIi $3,671.21 ueThla M li $490.54 SAD 13 R-115¢M tTAW-N X ThpUli.iiaalLFre M !P 1i V14LLOO 35Jr1.177 It Page 60 of 64 Vendor Services Agreement - Exhibit D Page 115 of 206 Central North Branch Branch I fcr 5clecke+i pi�lri#autl_n South East west Branch Branch Branch collectionHQ and ESP — The Proven Solution Break the Cycle A recent study found that on average 16% of physical items in collections at public libraries in the U.S.A. have circulated just once, or not at all. ESP with collectionHQ helps to break this cycle: Use ESP to help select the right pre -published titles, in the right categories then distribute to the right locations to satisfy patron demand and boost circulation. o Apply collectionHQ's Discovery tool to identify popular items that your library doesn't own or to evaluate backlist titles and how they work in other libraries. ® Monitor performance and make continuous collection improvements with collectionHQ's Dashboard. "we hit a million plus cires last year for the first time ever and 1 give credit to collectionHQ and ESP. Our turnover rate is 3.2 and I'm super pleased." Corinne Hill, Executive Director at Chattanooga Public Library, TN r Page 61 of 64 Vendor Services Agreement - Exhibit D Page 116 of 206 "We've been using ESP for more than five months. Combined with our collectionHQ strategies we've already seen steady drops in our Dead on Arrival numbers month after month. We've also increased our turnover which is something we're focusing on more as we try to right -size the collection based on usage and demand." Dr. Gabriel Morley, Executive Director, Atlanta - Fulton County Public Library System, GA Access to CoHectionHQ Services The subscription price for CHQ for Fort Worth Public Library will be $27,500 per year. Upon award of a contract to Baker & Taylor, we will be pleased to offer FWPL our ESP Professional services at no additional charge (a value of $16,200 per year) as an addition to your subscription to CollectionHQ. 26.0 EVALUATING AND MEASURING THE SUCCESS OF THE AGREEMENT 26.1 The Library will conduct annual turn -around -time studies to determine if the needs of the Library are being met. The time studies will evaluate how long it takes from the date of publication or the date of order to get the cataloged and processed materials to the Library. Your project manager will work with the library to assist the library to define the reporting process and information used to create reports. 26.2 The expected cataloging and processing error rates of less than 1 % will also be taken into account when evaluating the success of the agreement. Baker & Taylor can comply with the 1 % error rate. Your project manager will work with the library to define what constitutes an error and the reporting process. 26.3 Vendor's overall fill rate for all United State imprints, for each year of the contract, must meet or exceed eighty-five percent (85%) for all items ordered. Failure to meet this measure may result in contract default. Baker & Taylor will comply. 27.0 FLEXIBILITY IN MEETING SPECIAL CIRCUMSTANCES AND NEEDS 27.1 Vendor must have the ability to be flexible and have a willingness to try to meet any special circumstances or changing needs that may occur during the contract period such as the planned upgrades of the existing ILS, implementation of a new Integrated Library System and/or workflow and process changes. Baker & Taylor will work with the Library to accommodate any changes in specifications that may take place during the course of the project. We will continually work with the Library to meet special circumstances and the changing needs of the Library during the term of the Contract. Should the library require any changes, the Project Manager and Sales Representative will work with the library to incorporate the appropriate changes. Our Project Management approach provides a structure to quickly implement any changes. Page 62 of 64 Vendor Services Agreement - Exhibit D Page 117 of 206 27.2 The Collection Management Division (CMD) staff of the Fort Worth Public Library will strive to be flexible and open-minded, as well. The CMD staff will be interested in and open to ideas from Vendors on ways to improve turn -around -times, workflow, and service to our customers. 27.3 If there are additional services or options that have not been discussed elsewhere, please take this opportunity to describe them here. Please include any pricing that would be involved as well. 28.0 REQUIRED SUBMITTALS Each bidder must include with their bid package completed checklist and submittals listed in Attachment 4. Bidders are responsible for ensuring all submittals are included. 29.0 ESCALATION Any requests for price adjustments must be submitted thirty days prior to the agreement renewal date. Justification forthe requested adjustment in cost of labor and/or materials must be accompanied by appropriate documentation. Escalation shall not exceed the increase in the U.S. Department of Labor (Bureau of Labor Statistics) Consumer Price Index for Urban Consumers. Increases shall be provided in writing to the Collection Management Division prior to any adjusted invoicing submitted for payment. 30.0 ADDITIONS AND DELETIONS OF SERVICES The Library reserves the right to add and/or delete services to this agreement. Should a service requirement be deleted, payment to the Vendor will be reduced proportionally to the amount of service reduced. Should additional services be required, prices for such additions may be incorporated by amendments. Baker & Taylor will review any changes in specifications and provide revised pricing to the Fort Worth Public Library if appropriate. We agree that any changes in pricing would be incorporated by amendments. 31.0 EXCEPTIONS TO THIS ITB 31.1 Bidders will identify and list all exceptions taken to all sections of this ITB. The exceptions will be listed in order, referencing the section where the exception. Bidders will then identify the exceptions and provide the revised wording. Bidders will list these exceptions under the heading for "Exception to the Proposal Solicitation" in Attachment 4. Exceptions that surface elsewhere and that do not appear under the heading "Exception to the Proposal Solicitation" will be considered invalid and void and of no contractual significance. We have provided a list of exceptions under the heading "Exceptions to the Proposal Solicitation." These can be found following our completed Attachment 4 in Section 3/Tab 3 of our Proposal package. Any exceptions or clarifications have also been explained in this part of our response. 31.2 The Library reserves the right to reject, render the proposal non -responsive, enter into negotiation on any of the Vendor exceptions, or accept them outright. 31.3 Alternatives proposed to the specifications should result in identical functional status of this bid. 31.4 If the specification can be met, an explanation of the intended techniques employed to accomplish each requirement must be included with the bid. Where applicable, sample reports should be included. Baker & Taylor has outlined our services and capabilities within our response and included the sample items and reports requested. Page 63 of 64 Vendor Services Agreement - Exhibit D Page 118 of 206 31.5 If a specification cannot be met, the bidders shall explain why it cannot be met. The exception shall be carefully detailed to allow full evaluation of the exception. Baker & Taylor has complied. 32.1 AGREEMENT CANCELLATION After an initial 60 day learning period, if the conditions of the agreement are not fulfilled by the Vendor for any 60 consecutive days during the agreement period, the Fort Worth Public Library reserves the right to cancel the agreement. Either the City or the Vendor can cancel the agreement at any time with 30 days written notice. Either party can decline to accept any of the one-year renewal options with written notice. Should the library cancel the contract, CLS must have thirty (30) days' notice in writing of intent to cancel from the City of Fort Worth. Page 64 of 64 Vendor Services Agreement - Exhibit D Page 119 of 206 APPENDIX 1 PRINT MATERIAL PRICING PROPOSAL Based on the information contained in your RFP document we are pleased to propose the following pricing for print materials for the Fort Worth Public Library. BAKER & TAYLOR/CLS reserves the right to adjust pricing if the Library's requirements change at any time throughout the project. Should the library require additional services in collection development, cataloging, processing, reporting, storage, or shipment, Baker & Taylor may adjust pricing accordingly. All items will be supplied by CLS unless otherwise noted: ONGOING SERVICES — PRINT MATERIAL............................................................................................................$ 3.00/UNIT (OPTION 2—Z39.50 CATALOGING METHOD, B&TSUPPLYING BARCODES AND RFID PAIRS) INCLUDES: 1. ADAPTIVE AND COPY CATALOGING WITH CIP UPGRADES WHERE NEEDED, UTILIZING Z39.50 PROTOCOL 2. ITEM LINKING 3. PROJECT MANAGEMENT SUPPORT 4. MYLAR JACKET 5. BARCODE LABELS 6. SPINE LABEL (BOOK LABEL) 7. RFID TAG 8. LABEL PROTECTORS 9. NEW LABELS (AS INDICATED, PROVIDED BY LIBRARY) ONGOING SERVICES — PRINT MATERIAL............................................................................................................$ 3.40/UNIT (OPTION 1 — LIVE IN SYSTEM CATALOGING METHOD, LIBRARY SUPPLYING BARCODES AND RFID PAIRS) INCLUDES: 1. ADAPTIVE AND COPY CATALOGING WITH CIP UPGRADES WHERE NEEDED, UTILIZING BOOK IN HAND LIVE IN SYSTEM CATALOGING METHOD 2. ITEM LINKING 3. PROJECT MANAGEMENT SUPPORT 4. MYLARJACKET 5. BARCODE LABELS (LIBRARY SUPPLIED) 6. SPINE LABEL (BOOK LABEL) 7. RFID TAG (LIBRARY SUPPLIED) 8. LABEL PROTECTORS 9. NEW LABELS (AS INDICATED, PROVIDED BY LIBRARY) MYLARJACKETS ONLY................................................................................................................................$ .65/EACH LAMINATE PAPERBACK COVERS (8 MIL CLEAR POLY) ..............................................................................$1.19/EACH Page APPENDIX 2 DISCOUNT TERMS AND CONDITIONS OF SALE Baker & Taylor, LLC Discount Terms and Conditions of Sale (FIRM ORDER BOOKISPOKEN WORD AUDIO) Fort Worth Public Library Baker & Taylor, LLC is pleased to offer the discount terms and conditions listed below. The pricing grid below provides discounts for each product category offered by Baker & Taylor. - Product Ce, entry Deilnttton IaI l*rice I'ndi--tor f1}s[GUM Caleeary Adult Trade Trade Hardcover Editions 0- (zero) (Hardcover Trade Editions) 49.0% I. (Popular Fiction & Non -Fiction, and may include C - {Hardcover Computer Books} some spoken word audio Juvenile Trade Hardcover Editions J 49.0% Il Po ular Fiction & Non -Fiction) Adult Quality Paperback Editions B - (Paperback Trade Editions) 42.0% III. (Popular Fiction & Non -Fiction) C - (Paperback Computer Books) Juvenile Quality Paperback Editions G 42.0% IV. (Popular Fiction & Non-fiction) V. Mass Market Paperback Editions P 42.0°% VI, Single Edition Reinforced (Juvenile) R 42.0% vll. Publisher's Library Edition (Juvenile) Z 28.0% University Press Trade Editions (may be of any A 10.0% VIII. binding and include some spoken word audio) S/X/N - (Text, Technical, or Reference Editions) S = 10.0% X - 10.0% N-0.0%(b) L- (Hardcover Editions from Small Press and Hardcover L - 10.0% (c)(d] Titles of Limited Demand -primarily Adult) 7 = 28.0% (d) 7 - (Hardcover Titles of Limited Demand -primarily M = 10.0% (c)(d) Text, Technical, Reference, Professional Medical, Juvenile) 1-28.0%(d) Small Press, some University Press titles Trade Editions) M - (Paperback Editions from Small Press and T=0.0% IX. (excluding University Press Paperback Titles of Limited Demand -primarily Adult) U = 0.0% and/or Titles of Limited Demand 1 - {Paperback Titles of Limited Demand -primarily V - 0.0% (may be of any binding and include some spoken Juvenile) W =0.0% word audio] 4= 0.0% T/U/V/W/4/Letter o - (Specialty Textbooks) Letter O = 10.0% 5 = 0.0% 5/6/8 - (Professional Medical Titles) 6 = 0.0% 8 = 0.0°% Imported English and Non -English Language F/K/3 F-0.0% K = 0.0% X Editions 3 = 0.0% Xl Enhanced Service Program y / Q 0.0% (e) XII. Spoken Word Audio H 45.5% 42.0% XIII. Board Books 1 XIV, Novelty Items/Activity Books I 42.0% Special Programs, such as: D = 10.0% Paw Prints and FollettBound Editions D Xv. Turtleback Editions E E = 10.0% 15.0% Playaway Audio Editions All Playaway Audio editions (a) Please see Baker & Taylor's Category Definitions for full category definitions, which are attached hereto and incorporated herein by reference. Materials produced for TextStream print -on -demand services may fall into any category. (b) Titles which receive minimal publisher discount will be invoiced at publisher's list price. These titles may be of any binding type or publisher of (c) Represents publishers with limited sales volume, based upon a semi-annual review. (d) origin. Represents individual titles which do not qualify for preferred stock status (based upon a quarterly review) and individual titles which qualify for preferred stock status, but have limited demand (calculated over a rolling 12 month period). These titles may be of any binding type or publisher of origin. Titles Baker & Taylor receives no discount from the publisher or prepayment is required by the publisher or publishers whose titles (e) where have limited demand and/or non-commercial publishers will be invoiced at list price. l of 2 (Conlrnued on the folloiring page) - Exhibit D Baker & Taylor, LLC Discount Terms and Conditions of Sale Also, please note that: o Publisher's list price is subject to change without notice. e Except where otherwise noted, book discounts are applied to current publisher's list price at the time of shipment. e Baker & Taylor reserves the sole right to be the final determinant of product categories, category definitions and price indicators. The discounts vary based on this determination. • Titles are categorized by Baker & Taylor for pricing purposes by considering the binding, general marketing categories, demand for certain titles, preferred stock status, cost of acquisition, cost of distribution, and the size or type of publisher, as well as factors related to relationships with publishers such as shipping terms, payment terms, publisher's discount, returnability to publishers and other factors. Product categories, category definitions and price indicators are subject to change at Baker & Taylor's sole discretion, without notice, based upon the above -described factors for categorizing titles. For domestic titles where no publisher list price is assigned by the publisher, Baker & Taylor will assign such titles a price in its electronic catalog which is based upon Baker & Taylor's estimate of market conditions. For imported titles where no publisher list price is assigned by the publisher for the U.S. market, Baker & Taylor will assign such titles a U.S. dollar price in its electronic catalog which is based upon Baker & Taylor's estimate of market conditions. • For Paw Prints and Follett Bound editions, Baker & Taylor will assign such titles a price in its electronic catalog which is based upon Baker & Taylor's estimate of market conditions. Titles of limited demand or from small or specialty publishers generally are included in Product Category IX or Product Category XI. The discount terms and conditions listed do not apply to Approval Programs. Baker & Taylor provides an invoice that identifies the publisher's current list price, the discount offered, and the exact price charged for each title ordered. Page 122 of 206 Vendor Services Agreement -Exhibit © � APPENDix 3 CATEGORY DEFINITIONS Adult Trade Hardcover Editions (0, (may include some spoken word audio materials) High demand materials from widely distributed publishers designed for the general consumer, usually dealing with a subject matter having broad mass appeal. These titles are typically released in hardback and can be either fiction or current non-fiction. Publisher promotional/media expenditures and print runs are customarily higher for these titles than for most others. Inventory is maintained with preferred stock status (regularly stocked in three to four major warehouses). An example of a trade edition would be: 14kh Deadly Sin by James Patterson, ISBN: 9780316404021. It. Juvenile Trade Hardcover Editions_(1with a subject matter having demand, juvenile materials from widely distributedtypallrelealsedrindha designed andecannbeleither fiction sorllcurrelnt non-fiction. Publisher having broad mass appeal. These titles are typically promotional/media expenditures and print runs are customarily higher for these titles than for most others. Inventory is maintained with preferred stock status (regularly stocked in three to four major warehouses). An example of a trade edition would be: Are You Ready to Play Outside by Mo Willems, ISBN: 9781423113478. Ill. Adult Quality Paperback Editions_(B, C) High demand paperback materials from widely distributed publishers, other than the standard rack size paperback, typically found in bookstores and other retail outlets. Inventory is maintained with preferred stock status (regularly stocked in three to four major warehouses). An example of a quality paperback would be: The Boys in the Boat by Daniel Brown, ISBN 13780143125471. IV. Juvenlle Qualify Paperback Editions (G) High demand, juvenile paperback materials from widely distributed publishers, other than the standard rack size paperback, typically found in bookstores and other retail outlets. Inventory is maintained with preferred stock status (regularly stocked in three to four major warehouses). An example of a quality paperback would be: Tuck Everlasting by Natalie Babbitt, ISBN: 9780312369911. V. Mass Market Paperback Editions (P) A standard rack size paperback typically found in bookstores or other retail outlets. An example of a mass market paperback would be: The Cit of Ember by Jeanne Duprau, ISBN: 9780375822742. VI. Sinste Edltion Reinforced (R) A high quality binding designed to provide a long shelf life in a heavy use environment. Although the binding is fanned and glued it may not be sewn, which is typically found in the publisher library edition. Subject content can include both fictional and non-fiction works appealing to juveniles as we as adults. These bindings are identified by the publisher to Baker & Taylor. An example of a single edition reinforced binding would be: Because of Winn Dixie by Kate DiCamillo, ISBN 9780763650070. VII. Publisher Library Editions T Fiction as well as non fiction materials appealing to both juveniles and adults, designed with the rugged durability required of the environment typically found in a library setting. Publisher Library Editions are traditionally of the highest quality, usually fanned, sewn and glued to provide the greatest possible shelf life of any binding. These bindings are identified by the publisher to Baker & Taylor. An example of a publisher library edition would be: Curious George Visits the Library by Margaret Rey, ISBN: 9781599614199. VIII. University Press Trade Editions (A) (may include some spoken word audio materials) This category would include any University Press Trade Editions, both adult and juvenile, and are subject to puhlisher reclassification. An example of a university press trade edition would be: Alexander McQueen: Savage Beaus by Andrew Bolton, ISBN: 9780300169782. V. Text Technical Reference amaii rress an ui nu:a w uuuLou w 1—I! + - p •• - - - p press titles Category of materials includes, but is not limited to, text, technical, reference, rofessional medical, small ress, and same university (excluding University Press Trade Editions). It includes titles purchased from publishers on a non returnable basis, those publishers that extend little discount to Baker &Taylor, and publishers whose titles have limited salesvolume based upon a semi-annual review. It includes individual titles which do not qualify for preferred stock status (based upon a quarterly review) and individual titles erwhich q is notfin preferred stock status, but have limited demand (calculated over a rolling 12 month period]. Additionally, y p compliance with some of Baker & Taylor's purchasing requirements could be in this category. Materials in this category are bath adult and juvenile, may be of any binding and may include some spoken word audio materials. Examples within this category would be: The Merck Index, ISBN: 9781849736701, Strafe ies That Work ISBN: 9781511104816, Beauty and the East ISBN: 9781566563871, Generals of the Bul e: Leadershi in the U.S. Arm 's Greatest Battle ISBN 9780811711999, Frankie Works the Ni h� ISBN 9780060090951, and Floods ISBN 9781624030031 X. Im orted En lish and Non En Ilsh Lan ua a Editions F K 3 Titles produced and distributed outside of the domestic US. These titles may be of any binding type and represent various publishers. An example would be El Angel Caido by Malin! Singh, ISBN 9788490625224. XI. EnharviceT(Y/Q) This category includes materials where Baker & Taylor receives no discount from the publisher, or prepayment is required by the publisher, or publishers which have restrictions on returns, or books of small or non-commercial publishers with limited sales volume based upon a semi- annual review. Any publisher which is not in compliance with Baker & Taylor's purchasing requirements would be in this category. Materials in this category may be of any binding. These titles will receive no discount and are subject to a service charge. An example within this category would be: Business income Coverage Guide, ISBN: 9781941627532. XII. Spoken Word Audio (H) Materials designed for the general consumer, usually dealing with a subject matter havbroad mass appeal. These titles can be either fiction or current non-fiction. An example of a spoken word audio edition would be: The Coming let _Sherlock Holmes by Sir Arthur Conan Doyle ISBN: 9781-491542286. Xlll. Board Books (1) Durable materials from widely distributed domestic publishers designed for young children; pages are manufactured of heavy gauge cardboard to prevent tearing. These editions typically feature few pages, simple themes and colorful illustrations or photographs. An example of aboard book would be: Runaway Bunny by Margaret Wise Brown, ISBN: 11780061074295. XIV. Novelty Items AK IVI Books (I) Specially packaged gift set or novelty item related to a book product or attached as an accessory to a book product. These items would include a book with toy, rag books, washable cloth books, books with accessories or kits, electronic sound books, sticker books, tracing books or coloring books. This category also includes any non -book merchandise such as model kits, hobby kits, flash cards or jigsaw puzzles. An example of an item in this categorywould be: Very Hungry Caterpillar Cookbook & Cookie Cutters Kit by Lara Starr, ISBN 9791452125527, XV. Special Prararams (D and E as indicated in the OiscountTerms and Conditions of Salmi Programs, formats, or editions offered only by Baker &Taylor or not included in any other category. These programs include but may not be limited to Paw Prints, Follett Bound and Turtleback editions. Examples of items in this category would be: Clifford's Valentines Da by Norman Bridwell, ISBN 9781435201736 (PawPrints prebound edition] and Junie B, lanes is Ca fain Field Da by Barbara Park, ISBN 9780613337670 (Turtleback prebound edition] APPENDIX 4 ENHANCED SERVICES PROGRAM Baker & Taylor is pleased to offer a service that will save your library time and money when procuring titles from small and hard to find publishers. By utilizing B&T's vast publisher and title database, the library can purchase a wide variety of low demand and small print run titles from associations and limited edition, prepayment, and non -returnable publishers. Baker & Taylor's Enhanced Services Program provides the library with access to millions of active book titles representing over 66,000 imprints. This breadth of coverage is greater than that of any other book industry wholesaler. The "ESP" program builds on B&T's already outstanding publisher relations by: ➢ Expanding our vendor relations team responsible for the follow-up of all publisher orders, improving the speed of delivery of all titles to the library; ➢ Widening our publisher base to include hundreds of small non-commercial publishers formerly considered apply direct by the book industry; and ➢ Increasing our reporting capabilities by providing order status reports for 100% of all titles not yet published and by supplying anticipated publication release dates for all out of stock items. This category includes material where Baker & Taylor receives no discount from the publisher or prepayment is required by the publisher or books of small, limited in demand and/or non-commercial publishers. Any publisher which is not in compliance with Baker & Taylor's purchasing requirements would be in this category. Materials in this category may be of any binding. These titles will be invoiced at list price. For libraries concerned about purchasing these types of titles, B&Ts TitleSource 3601" can assist the librarian in researching a particular item's category and format. Surcharge titles will appear with a Y or Q in the discount code field. Additionally, you may contact your Customer Service representative or Information Services via phone, fax, or email (btinfo@baker-taylor.com) to determine surcharge titles before placing an order. As a convenience to the library, B&T can exclude these titles from all orders by adjusting your account profile setup. Please contact your Customer Service Representative for additional information. Page 124 of 206 Vendor Services Agreement - Exhibit D APPENDIX fif BAKER TAYLwR RETURNS POLICIES INSTITUTIONAL RETURNS (Revised July 201S) The following guidelines are required to ensure prompt handling of your return. All product returns (excluding Book Leasing programs) require prior authorization from a Customer Service Representative. You may contact your appropriate representative via the toll free number fisted on your packing list How to obtain Return Authorization Please use the Return Authorization Form from your shipment's packing list to make all returns. Contact your Customer Service Representative for return authorization. All claims must be made within 45 days from the date of invoice. 1. When calling for return authorization, please have the following information available: A. Return Authorization Form B. Your account number and ATS# from the shipment's packing list (located mid page under the Return Authorization Form explanation) C. Reason for the claim/return D. Action being requested - 1. Replacement of product 2. Credit to your account; no replacement product necessary 2. Your Customer Service Representative will assign your return an authorization number (RTA#). To expedite the process, please clearly mark the RTA# on the Return Authorization Form and on the outside of the carton in the upper right corner from the shipping label. 3. Make your return via an insured and traceable carrier; Baker & Taylor is not liable for returns lost in transit. .4. Products incorrectly shipped by Baker & Taylor may be returned with authorization within 45 days of the product's date of invoice. Product(s) meeting the definition of Publisher defective may be returned with prior authorization within six months of the product's date of invoice. Products purchased with value-added processing services which have been shipped as ordered are considered non -returnable. DAMAGED SHIPMENTS: If you receive a damaged carton(s) which resulted in damaged product's), please hold the product(s) and save the carton for Carrier inspection. If the damage is visible at the time of delivery, bring it to the Carrier's attention and note it on the Bill of Lading. Then, contact your Baker & Taylor Customer Service Representative via the toll -free number listed on the packing list. CLAIMING SHORTAGFS: Please check your packing list or invoice before claiming shortages. All claims must be made within 45 daysfrom the product's invoice date. Please ensure you have received all cartons of a shipment prior to signing for receipt from the Carrier. Cartons you have signed for as received from the Carrier are not claimable as shortages from Baker & Taylor. INTERNATIONAL CUSTOMERS ONLY: For information on making returns of damaged, defective, or incorrect products, please contact your local International Sales Office or our International Customer Service Department (intTernationallibrarycustomerservice baker-tavlor.com). You may also refer to the website http://www.btol-com international libraries details.cfm. All returns should be sent to: Baker & Taylor Returns Center Department R 251 Mt. Olive Church Road Commerce, GA 30599 reement - Page CARTON PACKING LIST g BAKE R : T A Y L O R THIS IS NOT AN INVOICE the future delivered ACCOUNT#: XXXXXX Lxxxxxx 3 000000 CARTON#: 1 of 1 ATS#: sOMXXXXXXXBT CARRIER: LVHS IN HOUSE DO NOT SHIP CUSTOMER PO#: BID SAMPLE PACK DATE: 05/06/18 CUSTOMER SERVICE: PAGE. 1 CONTAINER #: 40XXXXXXX FROM: SHIP TO: RAKER & TAYLOR SAMPLE XXX XXXXKXXX XXXXXXX XXX XXXXXXXX XXXXXXX XXXXXXXX, XX XXXKX XXXXXX, XK XXXXK THIS IS NOT AN INVOICE. ALL TOTALS ARE UNADJUSTED. DO NOT PAY FROM THIS TITLE TYPE PUB ISBN 14 DIGIT DOCUMENT. PRICE DISC EXT. CUST. PO # PRICE CUST. REF. ID# OTY ISBN - 13 DIGIT AUTHOR AMERICAN CONSCIOUSNE PAP UMASS 1558494251 xx.xx xx.xx xx.xx BID SAMPLE 1 ALTERING TRACY, SARAH W. 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Page 127 of 206 Vendor Services Agreement - Exhibit D APPI NDix % ORDER ACKNOWLEDGON Page Book Email Confirmation ISA*00* *00* *ZZ*BAKER&TAYLOR *ZZ*3380734EML *030819*1405*U*00401*000000001*0*P*>— GS*PR*BAKER&TAYLOR*3380734EML*20030819*1405*0001*X*004010— BAKER & TAYLOR ORDER CONFIRMATION Order Status:ORDER PROCESSED Purchase Order Number:1555517062000 Purchase Order Date:190417 SAN NUMBER:3380734 SAN SUFFIX:0123 Ship To: SARASOTA CO LIB -III -RUSH LIB TECH SERV-5TH FL ADMI 1660 RINGLING BLVD-RM#580 SARASOTA FL 34236 Bill To: SARASOTA CO LIB -III -RUSH LIB TECH SERV-5TH FL ADMI 1660 RINGLING BLVD-RM#580 SARASOTA FL 34236 Line ORD SHP Item Unit ISBN QTY QTY Title Author Price Status .014986905^9781590519035 3- -^ -0 ACTS OF INFIDELITY ANDERSSON, LENA 00 Backordered .014986917 9781501151330 3 0 AINT SHE A PEACH HARPER, MOLLY 00 Backordered .014986929 163152559X 4 4 ALCHEMY OF NOISE WILKE, LORRAINE Page 1 Vendor Services Agreement - Lxhibit D Page 129 of 206 Book Email Confirmation DEVO 00 Confirmed .014986930 9781936932566 3 3 ARID DREAMS STORIES PIMWANA, DUANWAD 00 Confirmed .014986942 9781597809221 3 3 ASTRO NUTS HUNDER, LOGAN J. 00 Confirmed .014986954 9780399587344 3 3 ATLAS ALONE NEWMAN, EMMA 00 Confirmed .014986966 9781982113278 3 3 AVAILABLE LIGHT WARD, DAYTON 00 Confirmed .014986978 9780062675989 4 0 BEACH WISH NOBLE, SHELLEY 00 Backordered .01498698X 9780738758381 3 0 CHERRY SCONES AND BROKEN BONESHANNAH, DARCI 00 Backordered .014986991 9780738757131 4 4 CHOCOLATE A LA MURDER WEISS, KIRSTEN 00 Confirmed .014987004 9781504056502 3 3 CONDOR THE SHORT TAKES GRADY, JAMES 00 Confirmed .014987016 9781496718211 4 0 DATING BY THE BOOK MARLOWE, MARY ANN 00 Backordered .014987028 9781552453797 3 3 DAYS BY MOONLIGHT ALEXIS, ANDRE? 00 Confirmed .01498703X 9781925603408 2 0 DEATH OF NOAH GLASS JONES, GAIL 00 Backordered .014987041 9781771513005 3 0 DECEPTIVE DEVOTION WHISHAW, IONA 00 Backordered .014987053 9781785653063 2 2 DEMON IN SILVER FORD, R. 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NyaliZ,n ewr ...�jrOut of ausiless aessas�t._ "�a•.,ISIw• k18 E. a HLL�1. - Ll,�aw+.rro- Vendor Services Agreement - Exhibit D Page 133 of 206 Sample Email [Notification Automatically Yours {Standing Order) Monthly iitle Cart Transfer From: BTBiztalk@baker-taylor.com [mailto:BTBiztalk@baker-taylor.com] Sent: Monday, July 15, 2019 10:21 AM To: sample xxxxxx.gov Cc: BTNotify<BTNotifv@baiter-taylor.com> Subject: ListTransfer: Completely Successful Cart action for SAMPLECUSTOMER Filename: 003 MAIN-201906301180 1 3.txt Summary: Your cart NOT[ FY_MAIN-201906301180 was created successfully in the B&T/First Look folder. Number of ISBN/UPCs Received: 26 Number of ISBN/UPCs Inserted: 26 Vendor Services Agreement - Exhibit D Page 135 of 206 APPENDIX 10 SAMPLE STATUS REPORT AND STA I US CODES i I 1 Vendor Services Agreement - Exhibit D Page 136 7786 tlI I U A if E R T A Y L O R INVOICE# 50OM7321 NVoICE DATE 12Y20199 ACCOUNT ff XXXXXX Lxxxxxx 4 0000000 ATSN RENOOCOOoO SAMPLE STANDARD STATUS REPORT PAGE 001 PrinV$ ken Word Audio THE FOLLOWING ITEMS WERE NOT IN STOCK AT THE TIME OF YOUR ORDER. STATUS REPORTS INDICATED ARE BASED ON PUBLISHER SUPPLIED JNFORMATION. IF YOU BACKORDERED, THE REMAINING ITEMS WILL BE SHIPPED AS RECEIVED FROM THE PUBLISHER UNTIL YOUR CANCELLATION DATE IS REACHED. INVOICES REPRESENT ITEMS SHIPPED. CITY TITLE= AUTHOR ISBN 1 BINDING PUBLISHER UST PRICE BT ORDER # I CUSTOMER PO # FUND N STATUS DISPOSITION 1 1MI questions&answers! Spited, Helena 078940205X: HRD Boding Kindersley, $XX.XX 00D00001 5555555 222222 OP CANCELLED 1 AJlthepeoplef Hakim. Joy. 0606094164: TBK Oxford University Press, $XX.XX 00000001 5555555 222M BP BACKORDERED 1 Amazing armored animals I Sowler, Sandie. 0606DI5361 : THK Knopf, $ XX)O( 00000001 5555555 222222 OS BACKORDERED 1 Ancient Egypt! Nicholson, Robert. 060507192X : TSK Chelsea Junims, $ XX-xx 000"001 5555555 222222 OP CANCELLED 1 Anne Frank: Frank Anne, 0891902236: HRD Amereon Ltd., $XX.XX 00000001 5555555 22222E 8P BACKORDERED 1 Arms and armor Graveft, Christopher, 08114619o4_DB Paint—Stuck-Vaughn, $XX,XX 00000001 5555555 222222 OS BACKORDERED 1 Charlie and the chaeofate factory. Dahl, Ro Id. 0394810112 : HRD Knopf $ XXxX a0000001 5555555 222222 BP BACKORDERED 1 Chilkrg hour: McDonald, C011ln, 0525651012, HRD Cobblehill Books, $ XX.XX OODD0001 5555555 27 m PS CANCELLED 1 Chocolate war; Comber, Robert. M4828054: HRD Pantheon Books $ XX.XX 00000001 55 55555 222222 PS CANCELLED i Christmas around the world I Lankford, Mary D, 0688121675 _ LIS Morrow Junior Books, $ XX.XX 00000001 5555555 222222 BP BACKORDERED 1 Christmas crafts I Cory ln, Judith Hoffman. 0531111490 : SAL Fmnklfn Watts, S XX_XX n0a0000f 5555555 222222 OP CANCELLED 1 Chromcies of Namia. The Magicians Nephe Lewis, C_ S_ 0004471195: PAP Harper Mass Market Paperback $ XX.XX 00000001 5555555 222222 OS BACKORDERED 1 Creepy riddles I Hall, Katy. 0803716650 _ LIB Dial Books for Young Readers, $ XX.XX 00000001 5555555 222222 BP BACK ORDERED 1 s drawing b Ed Emberley'ock: Embedey, Ed. 0316235989: SAL Lihle, Brown $XX,n 00000001 5555555 222222 BP BACKORDERED 1 Everyday things Oxlade,Chrfs. 0531143295=SAL F. Waits, $xx_xx OODD0001 5555555 222222 OP CANCELLED 1 Eyewitness history of the Vietnam war, 1961 Letter, George 0345342941 : PAP Ballantine Books, $ XX.XX 00000001 5555555 2=2 BP BACKORDERED i Feathers! Patent, Dorothy Rrishao 0525650814 _ HRo Cobblehill Books/Dullon, $ XX.Xx 0000-5555555 222222 PS CANCELLED 1 Felicity's craft book : Evert, Jodi 0606085173 . TBK Pleasant Co. Publications, $ XXXX 00000001 5555555 222222 BP BACKORDEREDuena, 1 Fel¢ Feltz NochebNavidad _ Presilla, Madoef E. 0605101837: TBK H. Holt, $1300 00000001 5555555 222222 BP CANCELLED 1 Flestal: Sllverbirme, Elizabeth, Dso6063773, TBK WIlbrook Press, $15.45 000W001 5555555 222222 FS CANCELLED 1 Film I Platt, Richard. 0679916792 _ LIB Knopf, $20.99 00000001 5555555 222222 OS BACKORDERED 1 First nigh _ Taylor, Richard L., 0531108910 : SAL F. Watts, S22 00 000000a1 5555555 222222 OP CANCELLED 1 Food & feasts in the Middle Ages 1 Dawson, lmngen. 002726324X : LIB New Discovery Books, $21.00 OOD00001 5555655 222222 OB CANCELLED 1 Greek news I Powell, Ammn- 1564028747: HRD Candlevrick Press, $15-99 00000001 5555555 222222 OS BACKORDERED 1 Harvest festivals around thewwldl Corwin, Judah Hoffman. 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Martha, 0385322194; HRD Uelacode Press, $XX.XX DgoDD001 5555555 222222 OP CANCELLED 1 Vilkingsl Nicholson, Robed. 0606083456: TBK Chelsea Juniors, $XX.XX OOW0o01 5555555 222M OP CANCELLED 1 Visual dictionary of military uniform' Eyewitness 1%4580105: HRD Boding Kindersley; $XX,XX 00000001 5555555 222222 UP BACKORDERED 1 What was it like before electricity?! Bennett, PauT, a611457346 _ LIB Steek-Vaughn, $ XXXX 000/)0001 5555555 222222 OF CANCELLED 1 Wrinkle in time I I -Engle, Madeleine. 0374386137 : HRD Farrar, Straus, and Giroux, $ XXXX 000DO0131 5555555 222222 BP BACKORDERED Vendor Services Agreement - Exhibit D Page 137 of 206 INVOICE SODGr97321 INVOICE DATF 1212N01 r ll •� #. rs ` V t-� A= NT# XXXXXXLxx .4GIX10000 ATS # MOM0000000 PAGE Gal SAMPLE BOON AND SPORE. WORD AUDIO INVOICE (Calaingiug dud Plae mg Separate) FEDTAXID 5&1761nu SHIPPED FROM MOMENCE BILLTO ACCOUNT# XXXTXX LXpaXa 4000G000 UUSTUME RSERVICE X-X%X-XXX-%%XX SAN# Sid#123456-1 CREDIT X-XXX XX-X-XXX% NAME', ADDRESS c-lumer Name XXx XxXXX.XXX xxx;o= GSTaAXION 004)000000[1000000 XX%%X]UL. X%XKM PO # 5555555 SHIP TO ACCOUNT# XXX.XXX L%>carrx 4000XIM SAN# Bid#1234`.8-1 NAME Customer Name ADDRESS Xxx XXxxxxxx XX)D= xxxm X,XX %X%%X ALL CLAIMS MUST BE MADE WITHIN 45 DAYS OF INVOICE, REMRNAUTHORO'ATIOM REQUIRED. NOT RESPONSIBLE FOR GOODS SENTUNINSURED. FIRST SHIPMENT FOR ORUEROOOOOOUI 9TY TITLE AUTHOR ISBN 1 Bit BT ORDEfl# CUSTOMER PO# FUND# 1 0-50 creepy mawlies T Ames, Lee J. CRX007504: TBK 00000001 55SW55 222222 1 Goask ATi-f Anonymous al7w Wi:SAL 00000001 5555555 222222 1 Odgami in Ne ¢1a¢sloom_ A.M. Chiyo- ue04$W=: HRD 00000001 55555's 22 M CITY TAX COUNTY TAx STATE TAX TOTAL TERMS : 00 NET 30 DAYS AMOUNTS BILLED IN USD PUBLISHER LIST PRICE CISCOUNT INETPRICE EXTENDED PRICE Ooubtetlay, sX%XX %X-XX% ]U(.XX XXX Simon a,d Schuster Botts For You, $ XXXX %%_%%% YJ(,X% X.XX C. E Tuttle Co, E xxxX %%.X%% %1(.%X XJ SUB TOTAL $:oDI %% [OTAL'AtMOUIT0UE BAKER6TAYLON.INC- PO Box 7777 PhOadelphla, PA 19175A9B8 PLFASE INDICATE INVOICE NUMBER ONYOUR REMITTANCE Vendor Services Agreement - Fxhihit D Page 139 of 206 FED TAX I❑ SHIPPED FROM CUSTOMER SERVICE CREDIT GST/TAX ID # PO # [=r BAKERS TAYLOR SAMPLE CATALOGING AND PROCESSING INVOICE FOR BOOK AND SWA MATERIAL ONLY 56-1761729 MOMENCE X XXX XXX-XXXX X XXX-XXX-XXXX ODa00O00000000000 5555555 INVOICE# W00597322 INVOICE DATE 12I20101 ACCOUNT # XXXXXX Lxxxxxx 4 0000000 ATS # MOM0000000 PACE 001 BILL TO ACCOUNT # XXXXXX Lxxxxxx 4 0000000 SAN # Bid #123456-1 NAME Customer Name ADDRESS XXX XXXXXXXX XXXXXXX XXXXXXX,XX XXXXX SHIP TO ACCOUNT # XXXXXX Ixxmaa 4 OW0000 SAN # Bid #123456-1 NAME Customer Name ADDRESS XXX XXXXXXXX XXXXXXX XXXXXXX,XX XXXXX ALL CLAIMS MUST HE MADE WITHIN 45 DAYS OF INVOICE. RETURN AUTHORIZATION REQUIRED. NOT RESPONSIBLE FOR GOODS SENT UNINSURED. 3 OPENING DAY COLLECTION xx.xx - X.XX VAS $ X.XX 1 MYLAR JACKET NON-STA @ 00.00 = X.XX CITY TAX COUNTYTAX STATE TAX TOTAL TERMS: DO NET 30 DAYS AMOUNTS BILLED IN USD TOTAL AMOUNT DUE $ X.XX REMIT TO: BAKER & TAYLOR, INC. PO Box7777 Philadelphia, PA 19175-0486 PLEASE INDICATE INVOICE NUMBER ON YOUR REMITTANCE Vendor Senrioes Agreement - Exhibit D Page 140 of 206 Credit Memo Sample INVOICE# 500059882/1 INVOICE DATE 04104/18 r r B A K E R. -. 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BOX 27792D ATLANTA, GA 30384-7930 —NEW REMITTANCE ADDRESS" PLEASE INDICATE CREDIT ON YOUR REMITTANCE Vendor Services Agreement - Exhibit D Page 142 of 206 APPENDIX 1-3 SAMPLE SGLEcriON UsTs a ,i Vendor Services Agreement - Exhibit D Page 143 of 206 Adult Fiction - Sample The Next Person You Meet in Heaven Albom, Mitch HarperCollins 9780062294449 006229444X HRD $23.99 2018/10/09 General Adult 813.5400 Accident victims Fiction. Amusement parks Fiction. FICTION 1 Visionary & Metaphysical 'in this enchanting sequel to the No. 9 best seller The Five People You Meet in Heaven, Mitch Albom tells the story of Annie - the little girl Eddie saved on Ruby Pier --and the five people she meets in heaven, where she is reunited with Eddie in a surprising and unforgettable novel of how our lives and losses intersecV- Long Road to Mercy (Atlee Pine) Baldacci, David Grand Central Pub 9781538761571 1538761572 HRD $29.00 2018/11/13 General Adult 813.5400 Missing persons Investigation Fiction. Missing persons Fiction. FICTION 1 Thrillers 1 Suspense Atlee Pine is an FBI special agent assigned to the remote wilds of the western United States. Ever since her twin sister was abducted by a notorious serial killer at age five, Atlee has spent her life hunting down those who hurt others. And she's the bestat it. She could be one of the Bureau's top criminal profilers, if she didn't prefer catching criminals in the vast wilderness of the West to climbing the career ladder in the D. C. office. Her chosen mission is a lonesome one, but that suits her just fine. Now Atlee is called in to investigate the mutilated carcass of a mule found in the Grand Canyon -- and hopefully, solve the disappearance of its rider. But this isn't the only recent disappearance. in fact, it may be just the first clue, the key to unraveling a rash of other similar missing persons cases in the canyon. Redemption (Memory Man) Baldacci, David Grand Central Pub 9781538761410 1538761416 HRD $29.00 2019/04/16 General Adult 813.0000 FICTION 1 Thrillers I Suspense Confronted by the first murder suspect of his early career while visiting his hometown, FBI detective Amos Decker reexamines startling connections to another crime that make him question if he arrested the wrong man years earlier. One million first printing. Waif Pack (Joe Pickett) Box, C. J. 9780525538196 Game wardens Fiction. Putnam Pub Group 0525538194 HRD $27.00 2019/03/12 General Adult 813.5400 FICTION 1 Crime Wyoming game warden Joe Pickett encounters bad behavior on his own turf --only to have the FBI and the DOJ ask him to stand down --in the thrilling new novel from #1 New York Times -bestselling author C.J. Box. Page I of 13 Vendor Services Agreement - Exhibit D Page 144 of 206 Adult Fiction - Sample Tailspin Brown, Sandra Grand Central Pub 9781455572168 1455572160 HRD $27.00 2018/08/07 General Adult 813.6000 Air pilots Fiction. Women physicians Fiction. FICTION I Thrillers 1 Suspense Rye Mallett, a fearless 'freight dog' pilot charged with flying cargo to far-flung locations, is often rough - spoken, usually unshaven and he never gets the regulation eight hours of shut -eye before a flight but he does have a rock -solid reputation. He will fly in the foulest weather, day or night, and deliver the goods safely to their destination. So when Rye is asked to fly into a completely fogbound Northern Georgia town and deliver a mysterious black box to a Dr. Lambert, he doesn't ask why -- he just ups his price. As Rye's plane nears the isolated landing strip, more trouble than inclement weather awaits him. He is greeted first by a sabotage attempt that causes him to crash land, and then by Dr. Brynn O'Neal, who claims she was sent for the box inDr. Lamberts stead. Despite Ryes 'no -involvement' policy when it comes other people's problems, he finds himself irresistibly drawn to the intrigue surrounding his cargo... and to the mysterious and attractive Brynn O'Neal. Soon Rye and Brynn are in atreacherous 48-hour race to deliver the box before time runs out. With the hours slipping by and everyone from law enforcement officials to hired thugs hot on their heels, the two must protect their valuable cargo from those who would kill for it. That is, if they can trust each other. The New Iberia Blues (Dave Robicheaux) Burke, James Lee Simon & Schuster 9781501176876 1501176870 HRD $27.99 2019/01/08 General Adult 813.6000 Murder Investigation Fiction. FICTION I Thrillers 1 Suspense The shocking death of a young woman leads detective Dave Robicheaux into the dark corners of Hollywood, the mafra and the Louisiana backwoods. By the Edgar Award -winning author of <i>Creole Belle</i>. 200, 000 first printing. Past Tense (Jack Reacher) Child, Lee Delacorte Pr 9780399593512 0399593519 HRD $28.99 2018/11/05 General Adult 813,5400 FICTION 1 Suspense. bisacsh FICTION 1 Action & Adventure. bisacsh FICTION 1 Thrillers 1 Suspense 'Family secrets come back to haunt Jack Reacher in this electrifying thriller from #1 New York Times bestselling author Lee Child, 'a superb craftsman of suspense' (Entertainment Weekly). Jack Reacher has extended his thumb and hit the pavement. His planis to follow the autumn sun on an epic trip across America, from Maine to California. He doesn't get far. On a country road in rural New Hampshire, deep in the New England woods, he sees a sign to a place he has never been: The town where his father wasbom. He thinks, What's one extra day? and takes the detour. At the some moment in the same isolated area, a car breaks down. Two young Canadians are trying to drive to New York City to sell a treasure. Now they're stranded at a lonely motel in the middle of nowhere. The owners almost seem too friendly. It's a strange place. but it's all there is. The next morning in the city clerk's office, Reacher asks about the old family home. He's told no one named Reacher ever lived in town. He knows his father left and never returned. Now Reacher wonders, Was he ever there in the first place? As Reacher explores his father's life, and strands of different stories begin to merge, he makes a shocking discovery., The present can be tough, but the past can be tense. and deadly' -- Page 2 of 13 Vendor Services Agreement - Exhibit D Page 146 of 206 Adult Fiction - Sample The President Is Missing Clinton, Billl Patterson, James Little Brown & Co 9780316412698 0316412694 HRD $30.00 2018/06/04 General Adult 813.6000 Missing persons Fiction. Presidents United States Fiction. FICTION / Thrillers 1 Political The White House is the home of the President of the United States, the most guarded, monitored, closely watched person in the world So how could a U.S. president vanish without a trace? And why would he choose to do so? This collaboration between President Bill Clinton and James Patterson is full of what it truly feels like to be the person in the Oval Office: the mind -boggling pressure, the heartbreaking decisions, the exhilarating opportunities, the soul -wrenching power. Run Away (N) Coben, Harlan Grand Central Pub 8781538748468 1538748460 HRD $29.00 2019/03/19 General Adult 813.5400 Daughters Fiction. Drug addicts Fiction. FICTION I Thrillers 1 Domestic 'You've lost your daughter. She's addicted to drugs and to an abusive boyfriend. And she's made it clear that she doesn't want to be found. Then, by chance, you see her playing guitar in Central Park. But she's not the girt you remember. This woman is living on the edge, frightened, and clearly in trouble. You don't stop to think. You approach her, beg her to come home. She runs. And you do the only thing a parent can do: you follow her into a dark and dangerous world you never knew existed. Before you know it, both your family and your life are on the line. And in order to protect your daughter from the evils of that world you must face Dark Sacred Night 1 (Ballard and Bosch) Connelly, Michael Little Brown & Co 9780316484800 0316484806 HRD $29.00 2018/10/30 General Adult 813.6000 Policewomen Fiction. Murder Investigation Fiction. FICTION 1 Thrillers i Crime Teaming up with Harry Bosch to reopen a cold case, LAPD detective RenOe Ballard navigates interpersonal differences to pursue justice for a murdered runaway in Hollywood. By the #1 <I>New York Times</1> best- selling author of the Lincoln Lawyer series. 750, 000 first printing. The Last Second (Brit in the FBI) Coulter, Catherine/ Ellison, J. T. Gallery Books 9781501138225 1501138227 HRD $27.99 2019/03/26 General Adult 813.5400 FICTION 1 Suspense. bisacsh FICTION 1 Espionage. bisacsh FICTION I Thrillers 1 Suspense From New York Times bestselling authors Catherine Coulter and J.T. Ellison comes a riveting thriller pitting special agents Nicholas Drummond and Michaela Caine against the head of a private space agency who has the power to end the world as we know it. It's Bastille Day in France, and the private French space agency Galactus--France's answer to Space X, owned by the eccentric treasure hunter Jean-Pierre Broussard --has just sent a satellite payload into orbit. Billed as a 'communications' satellite, it harbors a frightening reality.- a nuclear electromagnetic pulse has been hidden aboard. In days, when the satellite is in position, Galactus's head and Broussard's second in command, Dr. Neveah Patil, will have the power to Jay waste to the world with herEMP, and create her own immortality with the Holy Grail --the stones of the heavens and the very treasure Broussard has spent his life searching for. The countdown has begun, and Special Agents Nicholas Drummond and Michaela Caine will go down to the wireto stop this heinous attack. With their signature 'nonstop action with enough realism to keep you thinking and scare the daylights out of you at the same time' (Suspense Magazine), Coulter and Ellison have created a thriller to take you on a breakneck andbreathtaking joumey'-- Page3of13 Vendor Services Agreement - Exhibit D Page 146 of 206 Adult Fiction - Sample A Justified Murder (Medlar Mysteries) Deveraux, Jude Mira Books 9780778308294 0778308294 HRD $26.99 2019/02/26 General Adult 813.5400 Murder Investigation Fiction. FICTION I Mystery & Detective 1 Amateur Sleuth When a longtime resident is found murdered by three possible methods, unlikely friends Sara, Kate and Jack assist the authorities, only to discover unexpected realities about the victim's true nature. By a <i>New York Times</h best-selling author. 950, 000 first printing. Judgment Finder, Joseph F P Dutton 9781101985816 110198581X HRD $28.00 2019/01/29 General Adult 813.5400 Women judges Fiction. FICTION I Suspense. bisacsh FICTION i Thrillers 1 Suspense 'New York Timesbestselling author Joseph Finder returns with an explosive new thrillerabout a female judge and the one personal misstep that could lead to her —and her family's--undoing. It was nothing more than a one-night stand. Juliana Brody, a judgein the Superior Court of Massachusetts, is rumored to be in consideration for the federal circuit, maybe someday the highest court in the land. At a conference in a Chicago hotel, she meets a gentle, vulnerable man and in a moment of weakness has an unforgettable night with him. They part with an explicit understanding that this must never happen again. But back home in Boston, it becomes clear that this was no random encounter. The man from Chicago proves to have an integral role in a case she's presiding over --a sex -discrimination case that's received national attention. Juliana discovers that she's been entrapped her night of infidelity captured on video. Strings are being pulled in high places, a terrifying unfolding conspiracy that will turn her life upside down. But soon it becomes clear that personal humiliation, even the possible destruction of her career, are the least of her concerns, as her own life and the lives of her family are put in mortal jeopardy. In the end, turning the tables on heradversaries will require her to be as ruthless as they are' -- The Woman in the Window Finn, A. J. William Morrow & Co 9780062678416 0062678418 HRD $26.99 2018/01/02 General Adult 813.6000 Recluses New York (State) New York Fiction. Families New York (State) New York Fiction. FICTION 1 Thrillers 1 Psychological 'it isn't paranoia if it's really happening... Anna Fox lives alone -- a recluse in her New York City home, drinking too much wine, watching old movies... and spying on her neighbors. Then the Russells move next door: a father, a mother, their teenaged son. The perfect family. But when Anna sees something she shouldn't, her world begins to crumble -- and its shocking secrets are laid bare. What is real? What is imagined? Who is in danger? Who is in control? In this gripping Hitchcockian thriller, no one and nothing are Chocolate Cream Pie Murder (Hannah Swenson Mysteries) Fluke, Joanne Kensington Pub Corp 9781496718860 1496718860 HRD $27.00 2019/02/26 General Adult 813.5400 Swenson, Hannah (Fictitious character) Fiction. Women detectives Minnesota Fiction. FICTION 1 Mystery & Detective 1 Women Sleuths The filming of a television special at brokenhearted Hannah Swenson bakery is complicated by her shifty ex, an intrusive gang of bodyguards and an untimely murder that compels her alliance with an old flame. Page 4 of 13 Vendor Services Agreement - Exhibit D Page 147 of 206 Adult Fiction - Sample Lethal White (Cormoran Strike) Galbraith, Robert Mulholland Hooks 9780316422734 0316422738 HRD $29.00 2018/09/18 General Adult 823.9140 FICTION i Literary When Billy, a troubled young man, comes to private eye Cormoran Strikes office to ask for his help investigating a crime he thinks he witnessed as a child, Strike is left deeply unsettled. By the author of the #9 best-seller <I>The Cuckoo's Calling<R>. Never Tell Gardner, Lisa E P Dutton 9781524742089 1524742082 HRD $27.00 2019102i19 General Adult 813.5400 FICTION I Thrillers I Suspense While D. D. Warren investigates a pregnant woman's suspicious role in the murders of her father and husband, Flora draws on her own haunted past to identify an unsettling link to one of the victims. The Reckoning Grisham, John Doubleday 9780385544153 0385644154 HRD $29.95 2018/10/23 General Adult 813.5400 Murder Investigation Fiction. FICTION i Thrillers I Suspense. FICTION i Thrillers i Suspense Pete Banning was Clanton's favorite son, a returning war hero, the patriarch of a prominent family, a farmer, father, neighbor, and a faithful member of the Methodist church. Then one cool October morning in 1946. he rose early, drove into town, walked into the church, and calmly shot and killed the Reverend Dexter Bell. As if the murder wasn't shocking enough, it was even more baffling that Pete's only statement about it - to the sheriff, to his defense attorney, to the judge, to his family and friends, and to the people of Clanton - was Y have nothing to say'. And so the murder of the esteemed Reverend Bell became the most mysterious and unforgettable crime Ford County had ever known. The Great Alone Hannah, Kristin St Martins Pr 9780312577230 0312577230 HRD $28.99 2018/02/06 General Adult 813.5400 FICTION I Women When her volatile, former POW father impulsively moves the family to mid-9970s Alaska to live off the land, young Leni and her mother are forced to confront the dangers of their lack of preparedness in the wake of a dangerous winter season. By the best-selling author of <IT>The Nightingale<RO>. Page S of 73 Vendor Services Agreement - Exhibit D Page 148 of 206 Adult Fiction - Sample Cemetery Road Iles, Greg William Morrow & Co 9780062824615 0062824619 HRD $28.99 2019/03/05 General Adult 813.5400 FICTION 1 Suspense. bisacsh FICTION i Thrillers 1 Suspense 'The #9 New York Times bestselling author of the Natchez Burning trilogy returns with an electrifying tale of friendship, betrayal, and shattering secrets that threaten to destroy a small Mississippi town. When Marshall McEwan loft his hometown at age eighteen, he vowed never to return. The trauma that drove him away ultimately spurred him to become one of the most successful journalists in Washington D. C. But just as the political chaos in the nation's capital lifts him to new heights, Marshall is forcedto return home in spite of his boyhood vow. His father is dying, his mother is struggling to keep the family newspaper from failing, and the town is in the midst of an economic rebirth that might be built upon crimes that reach into the state capitol -- and perhaps even to Washington. More disturbing still, Marshall's high school sweetheart, Jet, has married into the family of Max Matheson, patriarch of one of the families that rule Bienville through a shadow organization called the Bionvillo Poker Club. When archeologist Buck McKibben is murdered at a construction site, Bienville is thrown into chaos. The ensuing homicide investigation is soon derailed by a second crime that rocks the community to its core. Power broker Max Matheson's wife has been shotdead in her own bed, and the only other person in it at the time was her husband, Max. Stranger still, Max demands that his daughter -on -law, Jet, defend him in court. As a joumalist, Marsha# knows ail too well how the corrosive power of money and politics can sabotage investigations. Without telling a soul, he joins forces with Jot, who has lived for fifteen years at the heart of Max Matheson's family, and begins digging into both murders. With Jet walking the dangerous road of an inside informer, theysoon uncover a web of criminal schemes that undergird the town's recent success. But these crimes pale in comparison to the secret at the heart of the Matheson family. When those who have remained silent for years dare to speak to Marshall, pressure begins to build like water against a crumbling dam. Marshall loses friends, family members, and finally even Jet, for no one in Bienville seems willing to endure the reckoning that the Poker Club has long deserved. And by the time Marshall grasps the long -buried truth, he would give almost anything not to have to face it -- Black Leopard, Red Wolf (The Dark Star Trilogy) James, Marlon Riverhead Books 9780735220171 0735220174 HRD $30.00 2019102i05 General Adult 813.6000 FICTION I Fantasy 1 Historical. bisacsh FICTION I African American I Historical. bisacsh FICTION 1 Fantasy I Historical 'in the first novel in Marlon James's Dark Star trilogy, myth, fantasy, and history come together to explore what happens when a mercenary is hired to find a missing child' - Dark Tribute (Eve Duncan) Johansen, Iris St Martins Pr 9781250075888 1250075882 HRD $28.99 2019103i26 General Adult 813.5400 Kidnapping Fiction. FICTION 1 Thrillers 1 Suspense New York Times bestseller iris Johansen is back with another high octane thriller that will leave your mind racing and your heart pounding. Despite her tragic childhood, violin prodigy Cara Delaney has finally found peace in her career as a professional musician and stability in her relationship with her guardians, forensic sculptor Eve Duncan and ex -Navy SEAL Joe Quinn. if only Jock Gavin, Cara's lifelong friend and a man with his own twisted history, would even talk to her, everything would be perfect. But the carefully constructed life Cara has built for herself is suddenly threatened when she is kidnapped by a mysterious man from her grandfather's past, setting off a violent chain of events that puts everyone Cara loves in danger. Will Cara become a tribute to her family's dark past, or will she be able to keep herself and her loved ones alive? Praise for Iris Johansen: A tantalizing puzzle...fans of paranormal suspense will be rewarded.' --Publishers Weekly 'A fun read filled with plenty of action and mystery... Eve Duncan did not disappoint!' --Criminal Element on Shattered Mirror A fun plot..charming.'--Kirkus on Shattered Mirror Page 6 of 13 Vendor Services Agreement - Exhibit D Page 149 of 206 Adult Fiction - Sample The Wedding Guest (Alex Delaware) Kellerman, Jonathan Ballantine Books 9780525618492 052561849X HRD $28.99 2019/02/05 General Adult 813.5400 FICTION I Suspense. bisacsh FICTION 1 Mystery & Detective / General. bisacsh FICTION 1 Thrillers 1 Suspense 'LAPD Lieutenant Milo Sturgis is a fine homicide detective, but when he needs to get into the mind of a killer, he leans on the expertise of his best friend, the brilliant psychologist Dr. Alex Delaware. While Sturgis has a knack for piecing together thedetails of a crime, Delaware can decipher the darkest intents driving the most vicious of perpetrators. And there's no better place for the doctor's analytical skills to shine than a rowdy hall full of young men and women intoxicated on life and lust ... and suddenly faced with the specter of death. Summoned to a run-down former strip joint, Delaware and Sturgis find themselves crashing a wild Saints and Sinners-themed wedding reception. But they're not the only uninvited guests. A horrified bridesmaidhas discovered the body of a young woman, dressed to impress in pricey haute couture and accessorized with a grisly red slash around her neck. What's missing is any means of identification, or a single partygoer who recognizes the victim. The baffled bride is convinced the stranger snuck in to sabotage her big day --and the groom is sure it's all a dreadful mistake. But Delaware and Sturgis have a hundred guests to question, and a sneaking suspicion that the motive for murder is personal. Now they must separate the sinners from the saints, the true from the false, and the secrets from those keeping them. The party's over --and the hunt for whoever killed it is on' - Elevation King, Stephen Scribner 9781982102319 1982102314 HI2D $19.95 2018/10/30 General Adult 813.5400 FICTION i Suspense. bisacsh FICTION 1 Literary. bisacsh FICTION 1 Thrillers i Suspense 'Set in the fictional town of Castle Rock, Maine The latest from legendary master storyteller Stephen King, a riveting, extraordinarily eerie, and moving story about a man whose mysterious affliction brings a small town together --a timely, upbeat tale about finding common ground despite deep-rooted differences. Although Scott Carey doesn't look any different, he's been steadily losing weight. There are a couple of other odd things, too. He weighs the same in his clothes and out of them, no matter how heavy they are. Scott doesn't want to be poked and prodded. He mostly just wants someone else to know, and he trusts Doctor Bob Ellis. in the small town of Castle Rock, the setting of many of King most iconic stories, Scott is engaged in a low grade- -but escalating --battle with the lesbians next door whose dog regularly drops his business on Scott's lawn. One of the women is friendly, the other, cold as ice. Both are trying to launch a new restaurant, but the people of Castle Rock want no part of a gaymarriod couple, and the place is in trouble. When Scott finally understands the prejudices they face -including his own --he tries to help. Unlikely alliances, the annual foot race, and the mystery of Scott's affliction bring out the best in people who haveindulged the worst in themselves and others. From Stephen King, our most precious renewable resource, like Shakespeare in the malleability of his work' (The Guardian), Elevation is an antidote to our divisive culture, as gloriously joyful (with a twinge of deep sadness) as 'it's a Wonderful Life. "-- Page 7 of 23 Vendor Services Agreement - Exhibit D Page 150 of 206 Adult Fiction - Sample The Outsider King, Stephen Scribner 9781501180989 1501180983 Hf2D $30.00 2018/05/22 General Adult 813.5400 FICTION I Suspense. bisacsh FICTION/ Horror. bisacsh FICTION 1 Thrillers 1 Suspense An unspeakable crime. A confounding investigation. At a time when the King brand has never been stronger, he has delivered one of his most unsettling and compulsively readable stories. An eleven -year -old boy's violated corpse is found in a town park. Eyewitnesses and fingerprints point unmistakably to one of Flint City's most popular citizens. He is Terry Maitland, Little League coach, English teacher, husband, and father of two girls. Detective Ralph Anderson, whose son Maitland once coached, orders a quick and very public arrest. Maitland has an alibi, but Anderson and the district attorney soon add DNA evidence to go with the fingerprints and witnesses. Their case seems ironclad. As the investigation expands and horrifying answers begin to emerge, King's propulsive story kicks into high gear, generating strong tension and almost unbearable suspense. Terry Maitland seems like a nice guy, but is he wearing another face? When the answer comes, it will shock you as only Stephen King can' -- Unsheltered Kingsolver, Barbara HarperColfins 9780062684561 0062684566 HRD $29.99 2018/10/16 General Adult 813.5400 FICTION I Literary The award -winning author of < >The Poisonwood Bible</1> traces the experiences of a woman whose efforts to protect her family from sudden unemployment are shaped by the story of an ostracized 19th-century science teacher. 500, 000 first printing. I Owe You One Kinsella, Sophie Dial Pr 9781524799014 1524799017 HRD $27.00 2019/02/05 General Adult 823.9140 Businesswomen Fiction. Man -woman relationships Fiction. FICTION i Women From ##1 New York Times bestselling author Sophie Kinsella, an irresistible story of love and empowerment about a young woman with a complicated family, a handsome man who might be 'the one,' and an IOU that changes everything. Fixie Farr has always lived by her father's motto: 'Family first.' But ever since her dad passed away, leaving his charming kitchen supply store in the hands of his children, Fixie spends all her time picking up the slack from her siblings instead of striking out on her own. The way Fixie sees it, if she doesn't take care of her father's legacy, who will? it's simply not in Fixio's nature to tell people 'no.' So when a handsome stranger in a coffee shop asks her to watch his laptop for a moment, Fixie not only agrees --she endsup saving it from certain disaster. Turns out the computer's owner is an investment manager named Sebastian. To thank Fixie for her quick thinking, he scribbles an IOU on a coffee sleeve and attaches his business card. But Fixie laughs it off --she'd neveractually claim an IOU from a stranger. Would she? Then Fixie's childhood crush Ryan comes back into her life and his lack of a profession pushes all of Fixie's buttons. She wants nothing for herself, but for Sob to give Ryan a job. And Seb agrees, until the tables are turned once more and a new series of iOU's between Seb and Fixie--from small favors to life - changing moments --ensue. Soon Fixie, Ms. Fixit for everyone else, is torn between her family and the life she really wants. Does she have the courage to take a stand for herself? Will she finally grab the life, and love, she really wants? - Page 8 of 13 Vendor Services Agreement - Exhibit D Page 151 of 206 Adult Fiction - Sample Untouchable Krentz, Jayne Ann Berkley Pub Group 9780399585296 039958529X HRD $27.00 2019/01/08 General Adult 813.5400 FICTION i Romance 1 Suspense. bisacsh FICTION i Suspense. bisacsh FICTION 1 Romance I Suspense A man's quest to find answers for those who are haunted by the past leads him deeper into the shadows in this electrifying novel from the New York Times bestselling author of Promise Not to Tell. Quinton Zane is back. Jack Lancaster, consultant to thel'Bi, has always been drawn to the coldest of cold cases, the kind that law enforcement either considers unsolvable or else has chalked up to accidents or suicides. As a survivor of a tire, he finds himself uniquely compelled by arson cases. His almost preternatural ability to get inside the killer's head has garnered him a reputation in some circles --and complicated his personal life. The more cases Jack solves, the closer he slips into the darkness. His only solace is Winter Meadows, a meditation therapist. After particularly grisly cases, Winter can lead Jack back to peace. But as long as Quinton Zane is alive, Jack will not be at peace for long. Having solidified his position as the power behind the throne of his biological family's hedge fund, Zane sets out to get rid of Anson Salinas's foster sons, starting with Jack` -- The Rule of Law Lescroarl, John T. Atria Books 9781501115738 1501115731 HRD $27.00 2019/01/22 General Adult 813.5400 FICTION i Suspense. bisacsh FICTION 1 Legal. bisacsh FICTION 1 Thrillers 1 Suspense 'in master of the legal thriller' (Chicago Sun -Times) John Lescroart's electrifying now novel, attorney Dismas Hardy is called to defend the least likely suspect of his career. his longtime, trusted assistant who is suddenly being charged as an accessoryto murder. Dismas Hardy knows something is amiss with his trusted secretary, Phyllis. Her out -of -character behavior and sudden disappearances concern Hardy, especially when he learns that her convict brother •a man who had served twenty-five years in prison for armed robbery and attempted murder --has just been released. Things take a shocking turn with Phyllis is suddenly arrested at work for allegedly being an accessory to the murder of Hector Valdez, a coyote who'd been smuggling women into this country from El Salvador and Mexico. That is, until recently, when he was shot to death --on the very same day that Phyllis first disappeared from work. The connection between Phyllis, her brother, and Hector's murder is not something Dismas can easily understand, but if his cherished colleague has any chance of going free, he needs to put all the pieces together —and fast. Proving that he is truly 'one of the best thriller writers to come down the pike' (USA TODAY), John Lescroart crafts yet another whip - smart, engrossing novel filled with shocking twists and turns that will keep you on your toes until the very last page' -- Fire & Blood (A Song of Ice and Fire) Marlin, George R. R.1 Wheatley, Doug (ILT) Bantam Dell Pub Group . 9781524796280 152479628X HRD $35.00 2018/11/20 General Adult 813,5400 FICTION 1 Fantasy i Epic This is the first volume of the definitive two-part history of the Targaryens in Westeros and covers Aegon 1 (the Conqueror) to the regency of Aegon 11I (the Dragonslayer). House Targaryen was the only family of dragonlords to survive the Doom of Valyria, and took up residence on Dragonstone. Re -hear tales of the legendary Aegon the Conqueror, creator of the Iron Throne. Meet the generations of Targaryens who fought to hold that iconic seat, from Aegon the Conqueror all the way up to the civil war that nearly tore their dynasty apart. What really happened during the Dance of the Dragons? Why was it so deadly to visit Valyria after the Doom? What were Maegor the Cruel's worst crimes? What was it like in Westeros when dragons ruled the skies? These are beta few of the questions answered by a learned maester of the Citadel. Discover the often bloody history of Westeros when dragons ruled the skies. Page9of1.3 Vendor Services Agreement - Exhibit D Page 152 of 206 Adult Fiction - Sample Deep Harbor Michaels, Fern 9781496714510 FICTION 1 Women Kensington Pub Corp 1496714512 HRD $22.95 2019/03/26 General Adult 813.5400 Immersing herself in herjob as assistant to a congressman after the death of her only family member, Carol Ann 'CJ' Jansen uncovers possible evidence of her boss' corrupt activities before his sudden disappearance. By a #1 <t>Now York Times</1> best-selling author. Nine Perfect Strangers Moriarty, Liane Flatiron Books 9781250069825 1250069823 HRD $28.99 2018/11/06 General Adult 823.9200 FICTION I Women Gathering at a remote health resort for a 10-day fitness program, nine strangers and their enigmatic host become subjects of interest to a brokenhearted novelist who develops uncomfortable doubts about the resort's real agenda. Target (Alex Cross) Patterson, James Little Brown & Co 9780316273947 0316273945 HRD $29.00 2018/11/19 General Adult 813.5400 African American detectives Fiction. Snipers Fiction. FICTION / Thrillers / Political When the U.S. President is assassinated by an unknown sniper, Alex Cross takes a personal role with the FBI to lead an unprecedented investigation that is complicated by Constitutional crises. 800, 000 first printing. Juror #3 Patterson, James/ Allen, Nancy (CON) Little Brown & Co 9780316474122 0316474126 HRD $28.00 2018/09/10 General Adult 813.5400 Women lawyers Fiction. Trials (Murder) Fiction. FICTION / Thrillers 1 Legal Tapped by a relentless prosecutor who would exploit her inexperience to secure a swift conviction, a recent law graduate finds herself navigating two tricky cases, class divides and an increasingly suspicious jury. Co -written by a #1 best-selling author. 500, 000 first printing. Texas Ranger Patterson, James/ Bourelle, Andrew Little Brawn & Co 9780316556668 0316556661 HRD $28.00 2018/08/13 General Adult 813.5400 Murder Investigation Fiction. FICTION I Thrillers 1 General Dedicated Texas Ranger Rory Yates is wrongly implicated in the murder of his ex-wife and finds his skills pushed to the limit in his effort to find the real killer and prove his own innocence. Co -written by a #1 best- selling author. 500,000 first printing. The Chef Patterson, James/ Dil-allo, Max Little Brown & Co 9780316453301 0316453307 HRD $28.00 2019/02/18 General Adult 813.5400 Detectives Fiction. Cooks Fiction. FICTION / Mystery & Detective I Police Procedural Accused of committing murder in the line of duty, detective Caleb Rooney of the New Orleans PD uses the contacts from his moonlighting job as a celebrity food -truck chef to counter a terrorist plot. Co -written by a #1 best-selling author. Page 10 of 13 Vendor Services Agreement - Exhibit D Page 153 of 206 Aduft Fiction - Sample The Cornwalls Are Gone Patterson, Jamesl Dubois, Brendan (CON) Little Brown & Co 9780316485555 0316486551 HRD $28.00 2019/03/25 General Adult 813.5400 Kidnapping Fiction. Intelligence officers Fiction. FICTION I Thrillers 1 Military An intelligence officer must use lethal tactics in open defiance of Army Command when a mysterious adversary kidnaps her family and gives her 48 hours to commit an unspeakable crime. Co -written by a #9 best-selling author. 500,000 first printing. Liar Liar Patterson, Jamesl Fox, Candice Little Brown & Co 9780316418249 0316418242 HRD $28.00 2019/01/14 General Adult 813.5400 Brothers and sisters Fiction. Serial murderers Fiction. FICTION 1 Thrillers 1 Crime When a vicious man kills the only person in the world who matters to her, detective Harriet Blue goes rogue and commits acts that render her a dangerous fugitive in her resolve to exact revenge. 500, 000 first printing. Kingdom of the Blind (Chief Inspector Gamache) Penny, Louise Minotaur Books 9781250066206 1250066204 HRD $28.99 2018/11/27 General Adult 813.6000 Gamache, Armand (Fictitious character) Fiction. FICTION I Mystery & Detective I Traditional 'The new Chief Inspector Gamache novel from the #1 New York Times bestselling author.' - The Overstory Powers, Richard W W Norton & Co Inc 9780393635522 039363552X HRD $27.95 2018/04/03 General Adult 813,6400 FICTION I Literary The National Book Award -winning author of <IT>The Overstory<RO> presents an impassioned novel of activism and natural -world power that is comprised of interlocking fables about nine remarkable strangers who are summoned in different ways by trees for an ultimate, brutal stand to save the continent's few remaining acres of virgin forest. The Fifth Doctrine (Guardian) Robards, Karen Mira Books 9780778369479 0778369471 HRD $26.99 2019/03/19 General Adult 813.5400 Undercover operations Fiction. FICTION 1 Thrillers I Suspense Offered her freedom in exchange for a dangerous undercover assignment, master manipulator Bianca St. Ives poses as an elite hacker to feed strategic misinformation to North Korea's tyrannical regime. By the best-selling author of <I>The Moscow Deception</1>. 900, 000 first printing. Connections in Death : An Eve Dallas Novel (in Death) Robb, J. D. St Martins Pr 9781250201577 1250201578 HRD $28.99 2019/02/05 General Adult 813.5400 Murder Investigation Fiction. FICTION 1 Mystery & Detective 1 Police Procedural Helping to build a new school and youth shelter, homicide cop Eve Dallas and her husband enlist the aid of a child psychologist whose rehabilitated brother is found dead under suspicious circumstances. By the author of <I>Echoes in DeathU/>. Page I of 13 Vendor Services Agreement - Exhibit D Page 154 of 206 Adult Fiction - Sample Crucible (Sigma Force) Rollins, James William Morrow & Co 9780062381781 0062381784 HRD $28.99 2019/01/22 General Adult 813.5400 Kidnapping Fiction. Pregnant women Crimes against Fiction. FICTION i Thrillers I Suspense A Christmas Eve attack on his home and the abduction of his pregnant girlfriend prompts Commander Gray Pierce and the Sigma Force to confront deep spiritual mysteries tracing back to the Spanish inquisition. 350, 000 first printing. Holy Ghost (Virgil Flowers) Sandford, John Putnam Pub Group 9780735217324 0735217327 HRD $29.00 2018/10/09 General Adult 813.6000 Flowers, Virgil (Fictitious character) Fiction. Murder Investigation Fiction. FICTION I Crime 'Wheatfield, Minnesota, is a metropolis of all six hundred souls and change for which the word 'moribund' might have been coined. Nothing ever happened there, and nothing ever would, until the mayor of sorts (campaign slogan: 7'11 Do What 1 Can) and hisprecocious teenage buddy come up with a scheme to put Wheatfield on the map. Should something dramatic occur -say, an apparition of the Virgin Mary miraculously appearing at the local Catholic church -the whole town would be turned into a shrine, attracting thousands of pilgrims. And all those pilgrims needed food, shelter, all kinds of crazy things. The town would get rich! What could possibly go wrong? Then the shootings begin. And as they -and Virgil Flowers -are about to discover; that's only the beginning of their troubles -Front jacket flap. Beauchamp }call Steel, Danielle Delacorte Pr 9780399179297 0399179291 HRD $28.99 2018/11/20 General Adult 813.5400 Television Production and direction Fiction. Interpersonal relations Fiction. FICTION 1 Women 'Beauchamp Hall is a spellbinding new novel from Danielle Steel, whose countless #9 New York Times bestsellers have made her one of America's favorite storytellers' - Silent Night Steel, Danielle Delacorte Pr 9780399179389 0399179380 HRD $28.99 2019/03/05 General Adult 813.5400 FICTION I Contemporary Women. bisacsh FICTION/ Family Life. hisacsh FICTION/Women 'Paige Watts is the ultimate stage mother. The daughter of Hollywood royalty, Paige channels her own acting dreams into making her daughter, Emma, a star. By the ago of nine, Emma is playing a central role in a hit TV show. Then everything is shattered byunforeseeable tragedy. Now Emma is living with her aunt Whitney, who had chosen a very different path than her sister. Whitney was always the studious older sister, hating the cult of celebrity that enveloped their childhood. Instead, she is a psychiatrist who lives for her work and enjoys a no -strings -attached love affair with a wealthy venture capitalist. But at a moment's notice, Whitney drops everything to help her niece. Once famous, outgoing, and charismatic, Emma is a shadow of her former self --without speech, without memory, lost and terrified. But with her aunt Whitney's help, along with a team of caregivers and doctors, Emma begins to find her way, starting her young life all over again —and changing the lives of everyone around her' -- Page 12 of 13 Vendor Services Agreement - Exhibit D Page 155 of 206 Adult Fiction - Sample Turning Point Steel, Danielle Delacorte Pr 9780399179358 0399179356 HRD $28.99 2019/01/08 General Adult 813.5400 Physicians Fiction. Violence France Paris Fiction. FICTION 1 Women Chosen for their elite records to work with Parisian counterparts in a mass -casualty training program, four trauma doctors from a busy San Francisco hospital confront unexpected and exciting new challenges that force them to make life -shaping choices. Daughter of War (Pike Logan Thriller) Taylor, Brad E P Dutton 9781101984840 1101984848 HRD $27.00 2019/01/08 General Adult 813.6000 FICTION i Suspense. bisacsh FiCTION 1 Action & Adventure. bisacsh FICTION 1 Thrillers 1 Military 'Former Special Forces Officer and New York Times bestselling author Brad Taylor delivers a heart -pounding thriller featuring Taskforce operators Pike Logan and Jennifer Cahill as they come face to face with a conspiracy where nothing is as it seems. Hoton the frail of a North Korean looking to sell sensitive US intelligence to the Syrian regime, Pike Logan and the Taskforce stumble upon something much graver.- the sale of a lethal substance called Red Mercury. Unbeknownst to the Taskforce, the Syriansplan to use the weapon of mass destruction against American and Kurdish forces, and blame the attack on terrorists, causing western nations to reassess their participation in the murky cauldron of the Syrian civil war. Meanwhile, North Korea has its owndevastating agenda: a double-cross that will dwarf the attack in Syria even as it lays the blame on the Syrian government. Leveraging Switzerland's fame for secrecy and its vast network of military bunkers, now repurposed by private investors for the clandestine storage of wealth, North Korea will use Red Mercury to devastate the West's ability to deliver further sanctions against the rogue regime. As the Taskforce begins to unravel the plot, a young refugee unwittingly holds the key to the conspiracy.Hunted across Europe for reasons she cannot fathom, she is the one person who can stop the attack --if she can live long enough for Pike and Jennifer to find her' -- A Delicate Touch (Stone Barrington) Woods, Stuart Putnam Pub Group 9780735219250 0735219257 HRD $28.00 2018/12/31 General Adult 813.5400 Private investigators Fiction. FICTION 1 Action & Adventure Asked by an old acquaintance for help solving a tricky puzzle, Stone Barrington unwittingly stirs up a decades -old scandal in high -society New York and must risk his life to protect innocent lives. By the award - winning author of <l>Chiefs<1>. Wild Card (Stone Barrington) Woods, Stuart Putnam Pub Group 9780735219281 0735219281 HRD $28,00 2019/03/26 General Adult 813.5400 Barrington, Stone (Fictitious character) Fiction. Private investigators Fiction. FICTION 1 Action & Adventure 'Stone Barrington clashes with a determined adversary in the latest non-stop thriller from #1 New York Times - bestselling author Stuart Woods. Stone Barrington and his latest paramour are enjoying a peaceful country retreat when their idyll is broken by an unwelcome stranger. He was sent by an enemy, someone who'd be happy to silence Stone and all his collaborators for good. only it's soon clear that Stone is not an easy man to target. But with boundless resources and a thirst for vengeance, this foe will not be deterred, and when one plot fails another materializes. Their latest plan is more ambitious and subtle than any they've tried before, and the consequences could remake the nation. With the country's future in'the balance, Stone will need to muster all his savvy and daring to defeat this rival once and for all' -- Page 13 of 13 Vendor Services Agreement - Exhibit D Page 156 of 206 Adult Nonfiction -Sample Lessons from Lucy: The Simple Joys of an Old, Happy Dog Bart', Dave Simon & Schuster 9781501161155 1501161156 HRD $26.00 2019/04/02 General Adult 818.6020 Conduct of life Humor. Aging Humor. HUMOR 1 Topic 1 Animals 'Pulitzer Prize-winning columnist and bestselling author of Dave Barry Turns 40 now shows how to age gracefully, taking cues from his beloved and highly intelligent dog, Lucy. Faced with the obstacles and challenges of life after middle age, Dave Barry turns to his best dog, Lucy, to learn how to live his best life. From Make New Friends' (an unfortunate fail when he can't overcome his dislike for mankind) to 'Don't Stop Having Fun' (validating his longtime membership in a marching unit that performs inparades--and even Obama's inauguration), Dave navigates his later years with good humor and grace. Lucy teaches Dave how to live in the present how to let go of daily grievances, and how to feel good in your own skin. The lessons are drawn from Dave's routine humiliations and stream -of -consciousness accounts of the absurdities of daily life, which will leave you heaving with laughter and recognition. Laugh -out -loud hilarious, whether he's trying to 'Pay Attention to the People You Love' (even when yourbrain is not listening) or deciding to 'Let Go of Your Anger,' Dave Barry's Lessons From Lucy is a witty and wise guide to joyous living` - Best Self : Be You, Only Better Bayer, Mike Dey Street Books 9780062911735 0062911732 HRD $26.99 2019/01/08 General Adult 158.1000 Self -actualization (Psychology). Self -realization. SELF-HELP 1 Personal Growth 1 Happiness A well-known life coach, personal -development coach, addiction specialist and soon -to -be <I>Dr. Phil Show<ll> regular provides a program to help readers examine where their lives are now and determine who they want to be. 200, 000 first printing. The Second Mountain: The Quest for a Moral Life Brooks, David Random House Inc 9780812993264 0812993268 HRD $28.00 2019/04/16 General Adult 302.0000 Social interaction. Caring. SOCIAL SCIENCE I Sociology 1 Social Theory The best-selling author of <i>The Road to Character<ll> presents a thought -provoking exploration of the qualities of a meaningful life, drawing on inspirational examples to offer advice about personal philosophies, a vocation, faith, relationships and community life. Shortest Way Home. One Mayor's Challenge and a Model for America's Future Buttigieg, Pete Liveright Pub Corp 9781631494369 1631494368 HRD $27.95 2019/02/12 General Adult 977.2890 Mayors Indiana South Bend Biography. Urban renewal Indiana South Bend. POLITICAL SCIENCE 1 American Government 1 State A mayor's inspirational story of a Midwest city that has become nothing less than a blueprint for the future of American renewal. Once described by the Washington Post as 'the most interesting mayor you've never heard of,' Pete Buttigieg, the thirty -six -year -old Democratic mayor of South Bend, Indiana, has improbably emerged as one of the nation's most visionary politicians. First elected in 2011, Buttigieg left a successful business career to move back to his hometown, previously tagged by Newsweek as a'dying city,' because the industrial Midwest beckoned as a challenge to the McKinsey -trained Harvard graduate. Whether meeting with city residents on middle -school basketball courts, reclaiming abandoned houses, confronting gun violence, or attracting high-tech industry, Buttigieg has transformed South Bend into a shining model of urban reinvention. While Washington reels with scandal, Shortest Way Home interweaves two once-unthinkobto success stories: that of an Afghanistan veteran who came out and found love and acceptance, all while in office, and that of a Rust Belt city so thoroughly transformed that it shatters the way we view America's so- called flyover country.' --Provided by publisher. Page I of 12 Vendor Services Agreement - Exhibit D Page 157 of 206 Adult Nonfiction - Sample Queen Boy: A Celebration of the Power and Creativity of Beyonc0 Knowles -Carter Chambers, Veronica (EDT) St Martins Pr 9781250200525 1250200520 HRD $27.99 2019/03/05 General Adult 782.4216 BIOGRAPHY & AUTOBIOGRAPHY 1 Music The editor of the best-selling, <I>The Meaning of Michetle</l>, honors the career of the 22-time Grammy Award -winning music artist, sharing insights into BeyoncG's record -setting achievements, her family life and her activist contributions. Let Me Finish : Trump, the Kushners, Bannon, New Jersey, and the Power of In -your -Face Politics Christie, Chris Hachette Books 9780316421799 0316421790 HRD $28.00 2019/01/29 General Adult 974.9044 Governors New Jersey Biography. Presidential candidates United States Biography. POLITICAL SCIENCE / Commentary & Opinion The controversial former governor and presidential candidate traces his rise to power through the bare - knuckle politics of New Jersey, describes his long friendship with Donald Trump and shares frank insights into the current administration. 150, 000 first printing. Girls' Club : Cultivating Lasting Friendship in a Lonely World Clarkson, Sallyl Clarkson, Joy/ Clarkson, Sarah Tyndale Momentum 9781496432148 1496432142 HRD $25.99 2019/02/05 General Adult 241.6762 Female friendship Religious aspects Christianity. Christian women Religious life. RELIGION 1 Christian Life I Relationships 'In an era when many women struggle with feelings of isolation and deep loneliness, Girls' Club calls us to embrace the delight and joy that can be found in life-giving female friendships --relationships that not only offer emotional affirmation and acceptance, but also inspire, educate, and stretch us to live out our God- given potential. Girls' Club is a book of stories and encouragement based on the experiences of the authors: a middle-aged mom, her newly married oldest daughter, and her youngest daughter, a single woman in graduate school. While there are many books on women's friendships that tout the message of meeting each other in the mess,' Girls' Club will speak to the value and satisfaction found through friendships in which women not only support each other emotionally but also encourage each other to become more excellent women. Girls' Club will encourage women to take the initiative to seek out other women with whom to share life and to be blessed with the gift of deep friendship' Marjory Stoneman Douglas High School Massacre, Parkland, Fla., 2018, School shootings Florida Parkland. SOCIAL SCIENCE I Violence in Society The <I>New York TimesUl> best-selling author of <I>Columbine</h offers a deeply moving account of the extraordinary teenage survivors of Parkland who became activists and pushed back against the NRA and Congressional leadersainspiring millions of Americans to join their grassroots #neveragain movement. 150,000 first printing. Page 2 of 12 Vendor Services Agreement - Exhibit D Page 158 of 206 Adult Nonfiction - Sample Shoot for the Moon : The Space Race and the Extraordinary Voyage of Apollo 11 Donovan, James Little Brown & Co 9780316341783 0316341789 HRD $30.00 2019/03/12 General Adult 629.4540 Space Bight to the moon history. HISTORY 1 United Stales 120th Century Published to coincide with the missions 50th anniversary, a meticulously researched account of the <>Apollo 11 </i> program also examines its astronauts, flight controllers and engineers as well as its role in shaping the Mercury and Gemini missions. 75, 000 first printing. Dreyer's English : An Utterly Correct Guide to Clarity and Style Dreyer, Benjamin Random House Inc 9780812995701 0812995708 HRD $25.00 2019/01/29 General Adult 808.0200 Authorship Technique. LANGUAGE. ARTS & DISCIPLINES 1 Grammar & Punctuation Authoritative as it is amusing, this book distills everything Benjamin Dreyer has learned from the hundreds of books he has copyedited, including works by Elizabeth Strout, E. L. Doctorow, and Frank Rich, into a useful guide not just for writers but foreveryone who wants to put their best foot forward in writing prose. Dreyer offers lessons on the ins and outs of punctuation and grammar, including how to navigate the words he calls 'the confusables,' like tricky homophones; the myriad ways to use (and misuse) a comma; and how to recognize --though not necessarily do away with --the passive voice. (Hint if you can plausibly add 'by zombies' to the end of a sentence, it's passive.) People are sharing their writing more than ever —on blogs, on Twitter--andthis book lays out, clearly and comprehensibly, everything writers can do to keep readers focused on the real reason writers write: to communicate their ideas clearly and effectively. Chock-full of advice, insider wisdom, and fun facts on the rules (and nonrules) of the English language, this book will prove invaluable to everyone who wants to shore up their writing skills, mandatory for people who spend their time editing and shaping other people's prose, and --perhaps best of all —an utter treat for anyone who simply revels in language' -- Cosmos Possible Worlds MTI Druyan, Ann/ Tyson, Neil deGrasse (FRW) Nati Geographic Society 9781426219085 1426219083 HRD $30.00 2019/04/09 General Adult 520.0000 Astronomy Popular works. SCIENCE I Space Science 'Cosmos: Possible Worlds travels through more than 14 billion years of cosmic evolution and into an astonishing future where probes travel by light beams to distant stars, helping us solve enduring mysteries of our origins and dream toward an unimaginabletime ahead.' - The Truth About Men: What Men and Women Need to Know Franklin, Devon Howard Pub Co 9781982101275 198210127X HRD $26,00 2019/02/05 General Adult 155.3320 Men Psychology. Men Sexual behavior. SOCIAL SCIENCE 1 Men's Studies The award -winning Hollywood producer and best-selling co-author of <t>The Wait</1> uses the metaphor of a dog in need of training to explore the daily challenges behind why men are unfaithful or make destructive choices. 75, 000 first printing. The Moment of Lift: How Empowering Women Changes the World Gales, Melinda Flatiron Books 9781250313577 1250313570 HRD $26.99 2019/04/23 General Adult 305.4200 Feminism. Women Social conditions. SOCIAL SCIENCE 1 Women's Studies A timely call to action for women's empowerment by the influential co-chair of the Bill & Melinda Gates Foundation identifies the link between women's equality and societal health, sharing uplifting insights by international advocates in the fight against gender bias. (social science). illustrations. Page 3 of 12 Vendor Services Agreement - Exhibit D Page 159 of 206 Adult Nonfiction - Sample The Longevity Paradox: How to Die Young at a Ripe Old Age (The Plant Paradox) Gundry, Steven R. Harperwave 9780062843395 0062843397 HRD $28.99 2019/03/19 General Adult 613.2000 Aging Prevention. Aging Nutritional aspects. HEALTH & FITNESS 1 Longevity The best-selling author of <1>The Plant Paradox<11> identifies links to ago-relatod ailments and gut bacteria, outlining strategies for maintaining optimal life quality throughout the senior years by supporting the body's age -vulnerable microbiome. 150, 000 first printing. The Truths We Hold: An American Journey Harris, Kamala Penguin Pr 9780525560715 0525560718 HRD $30.00 2019/01/08 General Adult 328.7309 National characteristics, American. Justice, Administration of Political aspects United States. BIOGRAPHY & AUTOBIOGRAPHY Political From one of America's most inspiring political leaders, a book about the core truths that unite us, and the long struggle to discern what those truths are and how best to act upon them, in her own life and across the life of our country. By reckoning with the big challenges we face together, drawing on the hard-won wisdom and insight from her own career and the work of those who have most inspired her, Kamala Harris offers in The Truths We Hold a master class in problem solving, in crisis management, andleadership in challenging times. Through the arc of her own life, on into the great work of our day, she communicates a vision of shared struggle, shared purpose, and shared values. In a book rich in many home truths, not least is that a relatively smallnumber of people work very hard to convince a great many of us that we have less in common than we actually do, but it falls to us to look past them and get on with the good work of living our common truth. When we do, our shared effort will continue tosustain us and this great nation, now and in the years to come' - Everyday Millionaires : How Ordinary People Built Extraordinary Wealth -and How You Can Too Hagan, Chrisl Ramsey, Dave (FRV4) Ramsey Pr 9780977489527 0977489523 HRD $24.99 2019/01/07 General Adult 332.0240 Finance, Personal. Saving and investment. BUSINESS & ECONOMICS 1 Personal Finance i Money Management The host of <I>The Chris Hogan Show<11> and best-selling author of <I>Retire Inspired<11> draws on an extensive study of more than 10, 000 U. S. millionaires to outline everyday tools for achieving financial independence. 250,000 first printing. Girt, Stop Apologizing : A Shame -free Plan for Embracing and Achieving Your Goals Hollis, Rachel Harpercollins Leadership 9781400209606 1400209609 HRD $24.99 2019/03/05 General Adult 158.1082 Self -actualization (Psychology) in women. Self-esteem in women. SELF-HELP 1 Motivational & Inspirational The best-selling author of <i>Girt, Wash Your Face<11> and founder of TheChicSite.com urges women to stop feeling self-conscious about their ambitions and to start pursuing their dreams with confidence, outlining specific behaviors that promote moving forward. The World Almanac and Book of Facts 2019 (World Almanac and Book of Facts) Janssen, Sarah (EDT) World Almanac Education 9781600572227 1600572227 PAP $14.99 2018/12/04 General Adult 030.0000 Almanacs, American. REFERENCE i Almanacs A larger -format edition of a top -selling annual reference provides go -to information under such subjects as politics, economics, science, education, sports and geography, incorporating into the 2099 edition new statistics relevant to the past year's biggest stories. Simultaneous. 150, 000 first printing. Page 4 of 12 Vendor Services Agreement - Exhibit D Page 160 of 206 Adult Nonfiction -Sample Say Nothing : A True Story of Murder and Memory in Northern Ireland Keefe, Patrick Radden Doubleday 9780385521314 0385521316 HRD $28.95 2019/02/26 General Adult 364.1523 Abduction Northern Ireland History. Murder Northern Ireland History. TRUE CRIME i Murder i General "Meticulously reported, exquisitely written, and grippingly told, Say Nothing is a work of revelation.' --David Grann, #1 New York Times bestselling author of Killers of the Flower Moon From award -winning New Yorker staff writer Patrick Radden Keefe, astunning, intricate narrative about a notorious killing in Northern Ireland and its devastating repercussions in December 1972, Jean McConville, a thirty -eight -year -old mother of ten, was dragged from her Belfast home by masked intruders, her children clinging to her legs. They never saw her again. Her abduction was one of the most notorious episodes of the vicious conflict known as The Troubles. Everyone in the neighborhood knew the I.R.A. was responsible. But in a climate of fear and paranoia, no one would speak of it. In 2003, five years after an accord brought an uneasy peace to Northern Ireland, a set of human bones was discovered on a beach. McConville's children knew it was their mother when they were told a blue safety pin was attached to the dress --with so many kids, McConville always kept it handy for diapers or ripped clothes. Patrick Radden Keefe's mesmerizing book on the bitter conflict in Northern Ireland and its aftermath uses the McConville case as a starting point for the tale of a society wracked by a violent guerrilla war, a war whose consequences have never been reckoned with. The brutal violence seared not only people like the McConville children, but also I.R.A. members embittered by a peace that fell far short of the goal of a united Ireland, and left them wondering whether the killings they committed were not justified acts of war, but simple murders. From radical and impetuous I.R.A. terrorists --or volunteers, depending on which side one was on --such as Dolours Price, who, whenshe was barely out of her teens, was already planting bombs in London and targeting informers for execution, to the ferocious I.R.A. mastermind known as The Dark, to the spy games and dirty schemes of the British Army, to Gerry Adams, who negotiated the peace and denied his I.R.A. past, betraying his hardcore comrades --Say Nothing conjures a world of passion, betrayal, vengeance, and anguish `- The Business of the 21st Century Kiyosaki, Robert T. Plata Pub 9781612680637 1612680631 PAP $17.95 2019/05/21 General Adult 380.0000 BUSINESS & ECONOMICS 1 Marketing I Multilevel The entrepreneur, educator and investor behind <I>Rich Dad Poor Ded</l> explains how multilevel marketing sales can be a successful business and explains how it is a useful vehicle for learning basic business and sales skills. Original. 30, 000 first printing. An American Summer: Love and Death in Chicago Kotlowitz, Alex Nan a Talese 9780385538800 0385538804 HRD $27.95 2019/03/05 General Adult 364.1508 Youth and violence Illinois Chicago. Violent crimes Illinois Chicago. SOCIAL SCIENCE I Violence in Society The award -winning author of <i>There Are No Children Here<11> examines the humanity and brutality of Chicago's most turbulent neighborhoods through a series of deeply intimate profiles that illuminate the firsthand realities of gun violence in today's America. The Point of It All : A Lifetime of Great Loves and Endeavors Krauthammer, Charles/ Krauthammer, Daniel (EDT) Crown Forum 9781984825483 1984825488 HRD $28.00 2018/12/04 General Adult 814.6000 POLITICAL SCIENCE / Essays An intimate collection of the late Pulitzer Prize winner's most notable works and writings includes a major new essay on the state of global democracy and previously unpublished speeches on Krauthammer's political philosophy and personal history. Page S of 12 Vendor Services Agreement - Exhibit D Page 161 of 206 Adult Nonfiction - Sample Maid: Hard Work, Low Pay, and a Mother's Will to Survive Land, Stephanie/ Ehrenreich, Barbara (FRW) Hachette Books 9780316505116 0316505110 HRD $27.00 2019/01/22 General Adult 331.4816 Women household employees United States Biography. Working class United States Biography. BIOGRAPHY & AUTOBIOGRAPHY 1 Women An economic -hardship journalist describes the years she worked in low -pay domestic work under wealthy employers, contrasting the privileges of the upper -middle class to the realities of the overworked laborers supporting them. 75, 000 first printing. Eat to Beat Disease : The New Science of How Your Body Can Heal Itself Li, William W. Grand Central Pub 9781538714621 1538714620 HRD $30.00 2019/03/19 General Adult 616.3900 Nutritionally induced diseases Prevention. Nutrition. HEALTH & FITNESS / Healthy Living The Harvard -trained founder of the Angiogenesis Foundation and TED Talk presenter of, 'Can We Eat to Starve CancerT outlines strategies for consuming 200 popular health -bolstering foods to reinforce the body's defense systems and fight disease. 250, 000 first printing. Code Name: Lise : The True Story of the Woman Who Became Wwii's Most Highly Decorated Spy Loftis, Larry Gallery Books 9781501198656 1501198653 HRD $27.00 2019/01/15 General Adult 940.5486 Spies Great Britain Biography. Women spies Great Britain Biography. HISTORY / Military / World War 11 'The extraordinary true story of Odette Sansom, the British spy who operated in occupied France and fell in love with her commanding officer during World War 11- perfect for fans of Unbroken, The Boys in the Boat and Code Girls.' --Provided by publisher. Social Security, Medicare & Government Pensions: Get the Most Out of Your Retirement & Medical Benefits 24 (Social Security, Medicare & Government Pensions) Matthews, Joseph L. Nolo 9781413325874 1413325874 PAP $29.99 2019/02/22 General Adult 344.7302 Social security Law and legislation United States Popular works. Medicare Popular works. BUSINESS & ECONOMICS / Personal Finance 1 Retirement Planning See You in the Piazza: New Places to Discover in Italy Mayes, Frances Crown Pub 9780451497697 0451497694 HRD $27.00 2019/03/12 General Adult 945.0931 Italy Description and travel. TRAVEL / Europe / Italy The best-selling author of <I>Under the Tuscan Sun<11> presents an evocative, recipe -complemented travel narrative through Italy's 20 regions, from Friuli to Calabria, that identifies the lesser -known cultural and historical gems enjoyed by locals. The Threat: How the FBI Protects America in the Age of Terror and Trump McCabe, Andrew G. St Martins Pr 9781250207579 1250207576 HRD $29.99 2019/02/19 General Adult 363.2509 Terrorism United States Prevention. BIOGRAPHY & AUTOBIOGRAPHY I Law Enforcement The former deputy director of the FBI details how law enforcement battles terror threats, Russian crime and attacks by the White House itself on the U. S. Constitution. Page 6 of 12 Vendor Services Agreement - Exhibit D Page 162 of 206 Adult Nonfiction -Sample The Pioneers : The Heroic Story of the Settlers Who Brought the American Ideal West McCullough, David Simon & Schuster 9781501168680 1501168681 HRD $30.00 2019/05/07 General Adult 977,0000 Pioneers Ohio River Valley Biography. HISTORY 1 United Stales 1 19th Century 'Best-selling author David McCullough tells the story of the settlers who began America's migration west, overcoming almost -unimaginable hardships to build in the Ohio wilderness a town and a government that incorporated America's highest ideals' — The First Conspiracy: The Secret Plot to Kill George Washington Reprint Meltzer, Brad/ Mensch, Josh Flatiron Books 9781250130334 1250130336 HRD $29.99 2019/01/08 General Adult 973.4109 Attempted assassination United States. Treason United States. HISTORY 1 United States / Revolutionary Period (1775-1800) 'in 1776, an elite group of soldiers were handpicked to servo as George Washington's bodyguards. Washington trusted them, relied on them. But unbeknownst to Washington, some of them were part of a treasonous plan. in the months leading up to the Revolutionary War, these traitorous soldiers, along with the Governor of New York William Tryon and Mayor David Mathews, launched a deadly plot against the most important member of the military. George Washington himself. This is the story of the secret plot and how it was revealed. it is a story of leaders, liars, counterfeiters, and jailhouse confessors. It also shows just how hard the battle was for George Washington --and how close America was to losing the Revolutionary War. Taking place during the most critical period of our nation's birth, The First Conspiracy tells a remarkable and previously untold piece of American history that not only reveals George Washington's character, but also illuminates the origins of America's counterintelligence movement that led to the modern day CIA '-- Liquid Rules : The Delightful and Dangerous Substances That Flow Through Our Lives Miodownik, Mark Houghton Mifflin Harcourt 9780544850194 054485019X HRD $26.00 2019/02/19 General Adult 530.4200 Liquids Popular works. Matter Properties Popular works. SCIENCE I Applied Sciences Thoughts on many things in liquid form. I_M.: A Memoir Mizrahi, Isaac Flatiron Books 9781250074089 1250074088 HRD $28.99 2019/02/26 General Adult 746.9209 Fashion designers United States Biography. Actors United States Biography. BIOGRAPHY & AUTOBIOGRAPHY / Fashion A memoir by the multifaceted pop culture icon includes coverage of his experiences as a gay youth in a Syrian Jewish Orthodox family, his education at LaGuardia High School for Performing Arts and the making of his documentary, <I>Unzipped<11>. The Source of Self -Regard : Selected Essays, Speeches, and Meditations Morrison, Toni Alfred a Knopf Inc 9780525521037 0525521038 HRD $28.95 2019/02/12 General Adult 814.6000 LITERARY COLLECTIONS 1 Speeches An anthology of the Nobel Prize-winning writer's essays, speeches and commentary on society, culture and art includes her powerful prayer for the dead of 9111, her searching meditation on Martin Luther King, Jr. and her poignant eulogy for James Baldwin. (literary collections). Page 7 of 12 Vendor Services Agreement - Exhibit D Page 163 of 206 Adult Nonfiction - Sample Women Rowing North : Navigating Life's Currents and Flourishing As We Age Pipher, Mary Bloomsbury Pub Pic USA 9781632869609 1632869608 HRD $27.00 2019/01/15 General Adult 305.2620 Older women Psychology. Aging Psychological aspects. PSYCHOLOGY 1 Developmental 1 Adulthood & Aging The best-selling author of <i>Reviving OpheliaUl> presents a guide to wisdom, authenticity and bliss for women as they age, exploring how the myriad roles and challenges of women can help promote balance and a transcendent sense of well-being. The Trial of Lizzie Borden Robertson, Cara Simon & Schuster 9781501168376 1501168371 HRD $28.00 2019103/12 General Adult 346.7440 Trials (Murder) Massachusetts New Bedford History 19th century. TRUE CRIME 1 Murder 1 General. bisacsh TRUE CRIME 1 Murder 1 General 'The remarkable new account of an essential piece of American mythology --the trial of Lizzie Borden --based on twenty years of research and recently unearthed evidence. The Trial of Lizzie Borden tells the true story of one of the most sensational murdertrials in American history. When Andrew and Abby Borden were brutally hacked to death in Fall River, Massachusetts, in August 1892, the arrest of the couples younger daughter Lizzie turned the case into international news and her trial into a spectacle unparalleled in American history. Reporters flocked to the scene. Well-known columnists took up conspicuous seats in the courtroom. The defendant was relentlessly scrutinized for signs of guilt or innocence. Everyone --rich and poor, suffragists and socialconservatives, legal scholars and laypeople—had an opinion about Lizzie Borden's guilt or innocence. Was she a cold-blooded murderess or an unjustly persecuted lady? Did she or didn't she? The popular fascination with the Borden murders and its central enigmatic character has endured for more than one hundred years. Immortalized in rhyme, told and retold in every conceivable genre, the murders have secured a place in the American pantheon of mythic horror, but one typically wrenched from its historical moment. In contrast, Cara Robertson explores the stories Lizzie Borden's culture wanted and expected to hear and how those stories influenced the debate inside and outside of the courtroom. Based on transcripts of the Borden legal proceedings, contemporary newspaper accounts, unpublished local accounts, and recently unearthed letters from Lizzie herself, The Trial of Lizzie Borden offers a window onto America in the Gilded Age, showcasing its most deeply held convictions and its most troubling social anxieties' -- What to Eat When: A Strategic Plan to Improve Your Health and Life Through Food 1 Roizen, Michael F., M.D.1 Crupain, Michael, M.D./ Spiker, Ted Nat[ Geographic Society (FRVv)l Shen, Michael, M.D. (ILT) 9781426220111 1426220111 HRD $26.00 2018/12/31 General Adult 613.0000 Longevity Nutritional aspects Popular works. Aging Prevention Popular works. HEALTH & FITNESS I Diet & Nutrition 1 Nutrition NY Times best-selling author Dr. Michael Roizen reveals how the food choices you make each day --and when you make them --can affect your health, your energy, your sex life, your waistline, your attitude, and the way you age. What if eating two cups of blueberries a day could prevent cancer? If drinking a kale - infused smoothie could counteract missing an hours worth of sleep? When is the right time of day to eat that chocolate chip cookie? And would you actually drink that glass of water if it meant skipping the gym? This revolutionary guide reveals how to use food to enhance our personal and professional fives —and increase longevity to boot. What to Eat When is not a diet book. Instead, acclaimed internist Michael Roizen and certified physician MichaelCrupain offer readers choices that benefit them the most --whether it's meals to help them look and feel younger or snacks that prevent diseases --based on the science that governs them' — Page 8 of 12 Vendor Services Agreement- Exhibit D Page 164 of 206 Adult Nonfiction - Sample Outer Order, Inner Calm : Declutter & Organize to Make More Room for Happiness Rubin, Gretchen Harmony Books 9781984822802 1984822802 HRD $16.99 2019/03/05 General Adult 158.0000 Self -actualization (Psychology). Happiness. SELF-HELP 1 Personal Growth 1 Happiness 'With clarity and humor, bestsolling author of The Four Tendencies and The Happiness Project Gretchen Rubin illuminates one of her key realizations about happiness. For most of us, outer order contributes to inner calm. And for most of us, a rigid, one -size -fits -all solution doesn't work. In this easy -to -read but hard -to -put- down book, Gretchen Rubin suggests more than 150 short, concrete clutter -clearing ideas so each reader can choose the ones that resonate most. The fact is, when we tailor our approach to suit our own particular challenges and habits, we're far more likely to be able to create the order that will make our lives happier, healthier, more productive, and more creative. In the context of a happy life, a messy desk or crowded coat closetis a trivial problem --yet Gretchen Rubin has found that getting control of our stuff makes us feet more in control of our lives. By getting rid of things we don't use, don't need, or don't love, as well as things that don't work, don't fit, or don't suit, we free our mind (and our shelves) for what we truly value. In this trim book fitted with insights, strategies, and sometimes surprising tips, Gretchen tackles the key challenges of creating outer order, by explaining how to 'Make Choices, "Create Order,' 'Know Yourself --and Others,' 'Cultivate Helpful Habits,' and, of course, Add Beauty.' At home, at work, and in life, when we get our possessions under control we feel both calmer and more energetic. With a sense of fun, and also a clear idea of what's realistic for most people, Gretchen Rubin suggests dozens of manageable steps for creating a more serene, orderly environment --one that helps us to create the lives we yearn for` - Where We Go from Here: Two Years in the Resistance Sanders, Bernie Thomas Dunne Books 9781250163264 1250163269 HRD $27.99 2018/11/27 General Adult 973.9330 Progressivism (United Stales politics). Opposition (Political science) United States. POLITICAL SCIENCE 1 Political Process 1 Political Advocacy The Democratic presidential candidate, popular senator and respected economist traces the first year of the Trump administration and what Sanders and his followers are doing to reinforce the progressive movement. By a <l>New York Times</1> best-selling author. The Sopranos Sessions Seitz, Matt Zolled Sepinwall, Alan Harry N Abrams Inc 9781419734946 1419734946 HRD $30.00 2019/01/08 General Adult 791.4572 PERFORMING ARTS I Television 1 History & Criticism Celebrating the 20th anniversary of one of the greatest TV series of all time, a collection of recaps, conversations and critical essays covers every episode and explores the showLEs artistry, themes and legacy. 25, 000 first printing. The Good Immigrant: 26 Writers Reflect on America Shukla, Nikesh (EDT)/ Suleyman, Chimene (EDT) Little Brown & Co 9780316524285 031652428X HRD $28.00 2019/02/19 General Adult 305.8009 Immigrants United States Social conditions 21st century. Minorities United States Social conditions 21st century. POLITICAL SCIENCE 1 Civics & Citizenship A U.S. follow-up to the best-selling U.K. edition collects urgent essays by first- and second -generation immigrant writers on the realities of immigration, multiculturalism and marginalization in today's increasingly divided America. 25,000 first printing. Page 9 of 12 Vendor Services Agreement -- Exhibit D Page 165 of 206 Adult Nonfiction -Sample Team of Vipers: My 500 Extraordinary Days in the Trump White House Sims, Cliff Thomas Dunne Books 9781250223890 125022389X HRD $29.99 2019/01/29 General Adult 973.9330 Presidents United States. Presidents United States Staff. POLITICAL SCIENCE 1 American Government 1 Executive Branch The Martha Manual; How to Do (Almost) Everything Stewart, Martha Houghton Mifflin Harcourt 9781328927323 1328927326 HRD $35.00 2019/01/01 General Adult 640.0000 Home economics. Dwellings Maintenance and repair. HOUSE & HOME 1 Cleaning, Caretaking & Organizing An authoritative handbook by the domestic -lifestyle expert shares hundreds of ideas and instructions for homemaker skills, from transporting a decorated cake and folding an American flag to playing a classic lawn game and bathing a cat. 150,000 first printing. First: Sandra Day O'Connor Thomas, Evan Random House Inc 9780399589287 0399589287 HRD $32.00 2019/03/19 General Adult 347.7326 Women judges United States Biography. BIOGRAPHY & AUTOBIOGRAPHY i Women, bisacsh BIOGRAPHY & AUTOBIOGRAPHY I Women Based on exclusive interviews and access to the Supreme Court archives, this is the intimate, inspiring, and authoritative biography of America's first female Justice, Sandra Day O'Connor --by New York Times bestselling author Evan Thomas. She was bom in 1930 in Ei Paso and grew up on a cattle ranch in Arizona. At a time when women were expected to be homemakers, she set her sights on Stanford University. When she graduated near the top of her class at law school in 195Z no firm would even interview her. But Sandra Day O'Connor's story is that of a woman who repeatedly shattered glass ceilings --doing so with a blend of grace, wisdom, humor, understatement, and cowgirl toughness. She became the first -ever female majority leader of a state senate. As ajudge on the Arizona State Court of Appeals, she stood up to corrupt lawyers and humanized the law. When she arrived at the Supreme Court, appointed by Reagan in 1981, she began a quarter -century tenure on the court, hearing cases that ultimately shaped American law. Diagnosed with cancer at fifty-eight, and caring for a husband with Alzheimer's, O'Connor endured every difficulty with grit and poise. Women and men today will be inspired by how to be first in your own life, how to know when to fight and when to walk away, through O'Connor's example. This is a remarkably vivid and personal portrait of a woman who loved her family and believed in serving her country, who, when she became the most powerful woman in America, built a bridge forward for the women who followed her -- Women Warriors: An Unexpected History Toler, Pamela D. Beacon Pr 9780807064320 0807064327 HRD $27.95 2019/02/26 General Adult 355.0092 Women and war. Women soldiers Biography. HISTORY/Women 'From Vikings and African queens to cross -dressing military doctors and WWII Russian fighter pilots, Women Warrior reclaims lost stories of women for whom battle was not a metaphor, debunking the pervasive claim that women do not, and should not, fight= rage 10 of 12 Vendor Services Agreement - Exhibit D Page 166 of 206 AduItNonfiction - Sample The Heartbeat of Wounded Knee: Native America from 1890 to the Present Treuer, David Riverhead Books 9781594633157 1594633150 HRD $28.00 2019/01/22 General Adult 970.0049 Indians of North America History. HISTORY i Native American An anthropologist's chronicle of Native American life from the Wounded Knee massacre to the present traces the unprecedented resourcefulness and reinvention of distinct tribe cultures that assimilated into mainstream life to preserve Native identity. Mama's Last Hug: Animal and Human Emotions 1 Waal, F. B. M. De W W Norton & Co Inc 9780393635065 0393635066 HRD $27.95 2019/03/12 General Adult 599,8851 Emotions in animals. Chimpanzees Behavior. NATURE 1 Animals i Primates The influential primatologist and best-selling author of <I>Are We Smart Enough to Know How Smart Animals Are?<Jl> draws on renowned primate studies in an exploration of animal emotions that touches on such subjects as expressions, animal sentience and free will. Kushner, Inc.: Greed, Ambition, Corruption: The Extraordinary Story of Jared Kushner and Ivanka Trump Ward, Vicky St Martins Pr 9781250136945 1250185947 HRD $28.99 2019/03/19 General Adult 973.9330 Presidents United States Family. Businesspeople United States Biography. POLITICAL SCIENCE 1 American Government 1 Executive Branch The investigative journalist and best-selling author of <I>The Liar's Ball<11> traces the controversial rise of Jared Kushner and lvanka Trump, exploring their personal lives, relationships and agendas to offer cautionary insights into their toxic political influence. The Catalogue of Shipwrecked Books : Christopher Columbus, His Son, and the Quest to Build the World's Greatest Library Wiison-Lee, Edward Scribner 9781982111397 1982111399 HRD $30.00 2019103/12 General Adult 010.9200 Book collectors Spain Biography. Historians Spain Biography. BIOGRAPHY & AUTOBIOGRAPHY/ Historical A vividly rendered account of the lesser -known quest by Christopher Columbus' illegitimate son to create a multicultural library details his world travels to collect the volumes in Hernando's Catalogue of Shipwrecked Books, 75, 000 first printing. The Path Made Clear: Discovering Your Life's Direction and Purpose Winfrey, Oprah Flatiron Books 9781250307507 1260307503 HRD $27.99 2019/03/26 General Adult 121.6800 Meaning (Philosophy). Life. BODY, MIND & SPIRIT I Inspiration & Personal Growth The award -winning global media leader and philanthropist offers a guide for identifying one's purpose and creating a framework for a life that is both successful and meaningful, sharing inspirational quotes by some of today's most influential cultural figures. Page 11 of 12 Vendor Services Agreement - Exhibit D Page 167 of 206 Adult Nonfiction - Sample What Doesn't Kill You Makes You Blacker: A Memoir in Essays Young, Damon Ecco Pr 9780062684301 0062684302 HRD $27,99 2019/03/26 General Adult 973.0496 African American men Biography. African American journalists Biography. BIOGRAPHY & AUTOBIOGRAPHY I Personal Memoirs The co-founder of VerySmartBrothas.com presents a provocative and humorous memoir -in -essays that explores the direct impact of racism on his life, the shifting definition of black -male identity and the ongoing realities of white supremacy. 200, 000 first printing. Page 12 of 12 Vendor Services Agreement - Exhibit D Page 168 of 206 TeenlYA - Sample The Poet X (Michael L. Printz Award Book (Awards)) Acevedo, Elizabeth Harperteen 9780062662804 0062662806 HRD $17.99 2018/03/06 Teen - Grade 7-9, FIC Age 12-14 Teenage girls Juvenile fiction. Dominican Americans Juvenile fiction. YOUNG ADULT FICTION 1 Novels in Verse Xiomara Batista feels unheard and unable to hide in her Harlem neighborhood. Ever since her body grew into curves, Xiomara Batista has learned to let her fists and her fierceness do the talking. She pours all her frustration and passion onto the pages of Children of Blood and Bone (Legacy of Orisha) Adeyemi, Tomi Henry Holt Books for Young Readers 9781250170972 1250170974 HRD $18,99 2018/03/06 Teen - Grade 10- FIG 12, Age 15-18 Brothers and sisters Fiction. Magic Fiction. YOUNG ADULT FICTION 1 Fantasy I General Seventeen -year -old ZI-elie, her older brother Tzain, and rogue princess Amad fight to restore magic to the land and activate a new generation of magi, but they are ruthlessly pursued by the crown prince, who believes the return of magic will mean the endo Leah on the Offbeat Albertalli, Becky Balzer & Bray 9780062643803 0062643800 HRD $17.99 2018/04/24 Teen - Grade i 0- FIC 12, Age 15-18 Bisexual teenagers Juvenile fiction. High school students Juvenile fiction. YOUNG ADULT FICTION 1 Romance 1 Contemporary Leah Burke is an anomaly in her friend group: the only child of a young, single mom; her life is decidedly less privileged. She loves to draw but is too self-conscious to show it. And even though her mom knows she's bisexual, she hasn't mustered the coura What If It's Us Albertalli, Becky/ Silvera, Adam Harperteen 9780062795250 0062795252 HRD $18,99 2018/10/09 Teen - Grade 10- FIC 12, Age 15-18 Dating (Social customs) Fiction. Fate and fatalism Fiction. YOUNG ADULT FICTION 1 Romance/ Romantic Comedy Told in two voices, when Arthur, a summer intern from Georgia, and Ben, a native New Yorker, meet it seems like fate, but after three attempts at dating fail they wonder if the universe is pushing them together or apart. Swing (Blink) Alexander, Kwame! Hess, Mary Rand (CON) Blink 9780310761914 0310761913 HRD $18.99 2018/10/02 Teen - Grade 10- FIC 12, Age 15-18 Novels in verse. Best friends Fiction. YOUNG ADULT FICTION/ Diversity & Multicultural 'Noah and his best friend Walt want to become cool, make the baseball team, and win over Sam, the girl Noah has loved for years. When Noah finds old love letters, Walt hatches a plan to woo Sam. But as Noah's love life and Waits baseball career begin, th Speak Anderson, Laurie Halsel Carroll, Emily (ILT) Farrar Straus & Giroux 9780374300289 0374300283 HRD $19.99 2018/02/06 Teen - Grade 7-9, 741.5973 Age 12-14 Teenage girls Fiction. Emotional problems Fiction. YOUNG ADULT FICTION I Comics & Graphic Novels 1 Coming of Age A traumatic event near the end of the summer has a devastating effect on Melinda s freshman year in high school. Page I of 9 Vendor Services Agreement - Exhibit D Page 169 of 206 Teen/YA - Sample The Assassination of Brangwain Spurge ILL Anderson, M. T.1 Yelchin, Eugene Candlewick Pr 9780763698225 0763698229 HRD $24.99 2018/09/25 Teen - Grade 7-9, FIC Age 12-14 Elves Fiction. Goblins Fiction. YOUNG ADULT FICTION/ Fantasy / Dark Fantasy Elf historian Brangwain Spurge is sent to goblin country to deliver a peace offering to their dark ford and spy on the goblin kingdom, but he and his goblin host commit a series of blunders that might bring their nations to War Storm (Red Queen) Aveyard, Victoria Harperteen 9780062422998 0062422995 HRD $19.99 2018/05115 Teen - Grade 7-9, FIC Age 12-14 Ability Fiction. Government, Resistance to Fiction. YOUNG ADULT FICTION 1 Fantasy 1 General Resolved to overthrow the kingdom of Norta, Mare must side with the boy who broke her heart, while King Maven, vows to have Mare as his own. The Cruel Prince (Folk of the Air) Black, Holly Little Brown & Co 9780316310277 0316310271 HRD $18.99 2018/01/02 Teen - Grade 7-9, FIC Age 12-14 Fairies Fiction. Sisters Fiction. YOUNG ADULT FICTION/ Fantasy I Dark Fantasy Jude, seventeen and mortal, gets tangled in palace intrigues while trying to win a place in the treacherous High Court of Faerie, where she and her sisters have lived for a decade. The Wicked King (Folk of the Air) Black, Holly Little Brown & Co 9780316310352 0316310352 HRD $19.99 2019/01/08 Teen - Grade 7-9, FIC Age 12-14 Kings, queens, rulers, etc. Fiction. Power (Philosophy) Fiction. YOUNG ADULT FICTION 1 Action & Adventure / General As seneschal to High King Cardan, Jude must fight to keep control of the Faerie throne while her younger brother, Oak, enjoys the childhood she never knew. A Heart in a Body in the World Caletti, Deb Simon Pulse 9781481415200 1481415204 HRD $18.99 2018/09/18 Teen -Grade 7-9, FIG Age 12-14 Grief Fiction. Running Fiction. YOUNG ADULT FICTION 1 Social Themes/ Physical & Emotional Abuse (see also Social Themes/ Sexual Abuse) Followed by Grandpa Ed in his RV and backed by her brother and friends, Annabelle, eighteen, runs from Seattle to Washington, D. C., becoming a reluctant activist as people connect her journey to her recent Queen of Air and Darkness (Dark Artifices) Clare, Cassandra Margaret K McElderry 9781442468436 1442468432 HRD $24.99 2018/12/04 Teen - Grade 10- FIC 12, Age 15-18 Supernatural Fiction. Magic Fiction. YOUNG ADULT FICTION I Fantasy l Dark Fantasy While the Clave teeters on the brink of civil war, Julian and Emma take desperate measures to put their forbidden love aside and focus on saving the world of Shadowhunters before the parabatai curse destroys everyone. Page 2 of 9 Vendor Services Agreement - Exhibit D Page 170 of 206 Teen/YA - Sample Dear Evan Hansen Emmich, Val/ Levenson, Steven (CON)l Pasek, Benj (CON)/ Paul, Poppy Justin (CON) 9780316420235 0316420239 HRD $18.99 2018/10/09 Teen - Grade 7-9, FIG Age 12-14 Popularity Fiction. High schools Fiction. YOUNG ADULT FICTION 1 Boys & Men Evan goes from being a nobody to everyone's horo and a social media superstar after a chance encounter with Connorjust before his suicide leads others to believe Evan was his only friend. I Have Lost My Way Forman, Gayle Viking Childrens Books 9780425290774 0425290778 HR❑ $18.99 2018/03/27 Teen - Grade 10- FIC 12, Age 15-18 Interpersonal relations Fiction. Self -actualization (Psychology) Fiction. YOUNG ADULT FICTION I Romance 1 Contemporary 'Three teengers, Freya, Harun, and Nathaniel feel lost in various ways and when they collide in Central Park, they begin to find purpose in their lives' -- Picture Us in the Light Gilbert, Kelly Loy Disney -Hyperion 9781484726020 1484726022 HRD $17.99 2018/04/10 Teen - Grade 10- FIC 12, Age 15-18 Family life California Fiction. Artists Fiction. YOUNG ADULT FICTION I Social Themes 1 Emigration & Immigration Daniel, a Chinese-American teen, must grapple with his plans for the future, his feelings for his best friend Harry, and his discovery of a family secret that could shatter everything. Turtles All the Way Down Green, John Dutton Childrens Books 9780525555360 0525555366 HRD $19.99 2017/10/10 Teen - Grade 10- FIC 12, Age 15-18 Teenage girls Juvenile fiction. Obsessive -compulsive disorder Juvenile fiction. YOUNG ADULT FICTION I Social Themes/ Mental Illness Sixteen -year old Aza never intended to pursue the mystery of fugitive billionaire Russell Pickett, but there's a hundred -thousand -dollar reward at stake and her best and most fearless friend, Daisy, is eager to investigate. So together, they navigate the To All the Boys I've Loved Before (To All the Boys I've Loved Before) Man, Jenny Simon & Schuster 9781442426702 1442426705 HRD $19.99 2014/04/15 Teen - Grade 7-9, FIC Age 12-14 Love Fiction. Dating (Social customs) Fiction. YOUNG ADULT FICTION 1 Social Themes I Emotions & Feelings 'Lara Jean writes love letters to all the boys she has loved and then hides them in a hatbox until one day those letters are accidentally sent -- The War Outside Hesse, Monica Little Brown & Co 9780316316699 0316316695 HRD $17.99 2018/09/25 Teen - Grade.10- FIC 12, Age 15-18 Friendship Fiction. Japanese Americans Evacuation and relocation, 1942-1945 Fiction. YOUNG ADULT FICTION 1 Social Themes I Prejudice & Racism Teens Haruko, a Japanese American, and Margot, a German American, form a life -changing friendship as everything around them starts failing apart in the Crystal City family internment camp during World War 1I. Page 3 of 9 Vendor Services Agreement - Exhibit D Page 171 of 206 Teen/YA - Sample The Librarian of Auschwitz Iturbe, Antonio/ Thwaites, Lilit Aekulin (TRN) 9781627796187 1627796185 HRD Concentration camps Fiction. Books and reading Fiction. Henry Holt Books for Young Readers $19.99 2017/10/10 Teen - Grade 7-9, FIC Age 12-14 YOUNG ADULT FICTION 1 Historical I Holocaust Follows Dita Kraus from age fourteen, when she is put in charge of a few forbidden books at Auschwitz concentration camp, through the end of World War 11 and beyond. Based on a true story. Monday's Not Coming Jackson, Tiffany D. Katherine Tegen Books 9780062422675 0062422677 HRD $17.99 2018/05/22 Teen - Grade 7-9, FIC Age 12-14 African American teenagers Juvenile Fiction. Missing persons Juvenile fiction. YOUNG ADULT FICTION 1 Social Themes I Violence When her friend Monday Charles goes missing and Monday's mother refuses to give her a straight answer, Claudia digs into her disappearance. Hocus Pocus & The All New Sequel Jantha, A. W.1 Griffin, Matt (ILT) Freeform 9781368020039 1368020038 HRD $12.99 2018/07/10 Teen - Grade 7-9, FIC Age 12-14 Witches Fiction. Halloween Fiction. YOUNG ADULT FICTION 1 Humorous / Black Comedy After accidentally bringing the Sanderson Sisters back from the dead, Max, Dani, and Allison race to stop their plans to torment Salem for all of eternity; then twenty-five years later it is up to Max and Allison's daughter to stop the Sanderson's newests Darius the Great is Not Okay Khorram, Adib Dial Books for Young Readers 9780525552963 0525552960 HRD $17.99 2018/08/28 Teen -Grade 7-9, FIC Age 12-14 Friendship Fiction. Grandparents Fiction. YOUNG ADULT FICTION I People & Places/ Middle Fast Clinically -depressed Darius Kellner, a high school sophomore, travels to Iran to meet his grandparents, but it is their next -door neighbor, Sohrab, who changes his life. Hey, Kiddo (Top Ten Quick Picks for Reluctant Young Adult Readers) Krosoczka, Jarrett J. Graphix 9780545902472 0546902479 HRD $24.99 2018/10/09 Teen -Grade 7-9, 362.2913 Age 12-14 Children of drug addicts Biography Juvenile literature. Children of drug addicts Biography Comic books, strips, etc. YOUNG ADULT NONFICTION 1 Comics & Graphic Novels I Biography Shares the author's upbringing in a family grappling with addiction and how he used art to survive. The Lady's Guide to Petticoats and Piracy Lee, Mackenzi Katherine Tegen Books 9780062795328 0062795325 HRD $18.99 2018/10/02 Teen - Grade 7-9, FIC Age 12-14 Women Social conditions 18th century Fiction. Historical fiction. YOUNG ADULT FICTION / Romance 1 Historical Hoping to travel to Germany to ask for help enrolling in medical school, Felicity has no money for the trip until a mysterious woman offers to travel with her and pay her way, which ends up entangling Felicity in a perilous quest across Europe. Page 4 of 9 Vendor Services Agreement - Exhibit D Page 172 of 206 Teen/YA - Sample Furyborn (Empirium Trilogy) Legrand, Claire Sourcebooks Fire 9781492656623 1492656623 HRD $18.99 2018/05/22 Teen - Grade 10- FIC 12, Age 15-18 Fantasy. YOUNG ADULT FICTION I Fantasy I Dark Fantasy Rielle may prove to be one of the Prophesized Queens, if she survives the trials, and a thousand years later bounty hunter Eliana helps a girl who could be the answer to the prophecy. Five Feet Apart Lippincott, Rachaell Daughtry, Mikki (CON)/ laconis, Tobias Simon & Schuster (CON) 9781534437333 1534437339 HRD $18.99 2018/11/20 Teen - Grade 7-9, FIC Age 12A4 Cystic fibrosis Fiction. Lave Fiction. YOUNG ADULT FICTION/ Romance 1 Contemporary Seventeen -year -olds Stella and Will, both suffering from cystic fibrosis, realize the only way to stay alive is to stay apart, but their love for each other is slowly pushing the boundaries of physical and emotional safety. Wildcard Lu, Marie Putnam Pub Group 9780399547997 0399547991 HRD $18.99 2018/09/18 Teen - Grade 7-9, FIC Age 12-14 Internet games Fiction. Computer crimes Fiction. YOUNG ADULT FICTION I Fantasy 1 General 'Teenage hacker Emika Chen embarks on a mission to unravel a sinister plot and is forced to join forces with a shadowy organization known as the Blackcoats'-- Kingdom of Ash (Throne of Glass) Maas, Sarah J. Bloomsbury Ya 9781619636101 1619636107 HRD $19.99 2018/10/23 Teen - Grade 10- FIC 12, Age 15-18 Kings, queens, rulers, etc. Fiction. Love Fiction. YOUNG ADULT FICTION 1 Fantasy 1 Epic While Aelin lies locked within an iron coffin, Aedion and Lysandra, along with the allies they've gathered, are the last line of defense against the Erawan. Throne of Glass SLP COL (Throne of Glass) Maas, Sarah J. Bloomsbury Ya 9781547601325 1547601329 HRD $35.00 2018/11/06 Teen - Grade 7-9, FIC Age 12-14 YOUNG ADULT FICTION 1 Fantasy I Epic A Very Large Expanse of Sea Mafi, Tahereh Harpercollins Childrens Books 9780062866561 0062866567 HRD $18.99 2018/10/16 Teen - Grade 7-9, FIG Age 12-14 Muslim teenagers United States Fiction. Break dancing United States Fiction. YOUNG ADULT FICTION 1 Romance I Contemporary A year after 9111, Muslim teenager Shirin has completely withdrawn from social life, until she meets Ocean James in her biology class and is tempted to actually let her guard down. Page S of 9 Vendor Services Agreement - Exhibit D Page 173 of 206 Teen1YA - Sample One of Us Is Lying McManus, Karen M. Delacorte Pr 9781524714680 1524714682 HRD $17.99 2017/06/30 Teen - Grade 10- FIC 12, Age 15-18 Mystery and detective stories. Murder Fiction. YOUNG ADULT FICTION I Mysteries & Detective Stories 'When the creator of a high school gossip app mysteriously dies in front of four high -profile students, all four become suspects. It's up to them to solve the case' -- Two Can Keep a Secret McManus, Karen M. Delacorte Pr 9781524714727 1524714720 HRD $19.99 2019/01/08 Teen - Grade 10- FIC 12, Age 15-18 Murder Fiction. Missing persons Fiction. YOUNG ADULT FICTION 1 Mysteries & Detective Stories While true -crime afficionado Ellery and her twin brother are staying with their grandmother in a Vermont community known for murder, a new friend goes missing and Ellery may be next Archenemies (Renegades) Meyer, Marissa Feiwel & Friends 9781250078308 125007830X HRD $19.99 2018/11/06 Teen - Grade 10- FIC 12, Age 15-18 Superheroes Fiction. Supervillains Fiction. YOUNG ADULT FICTION / Superheroes As Nova, Adrian, and the rest of their crew face escalating crime in Gatton City, covert weapons and conflicting missions have Nova and Adrian questioning not only their beliefs about justice, but also their feelings for each other. Renegades (Renegades) Meyer, Marissa Feiwel & Friends 9781250044662 1250044669 HRD $19.99 2017/11/07 Teen - Grade 7-9, FIC Age 12-14 Superheroes Fiction. Supervillains Fiction. YOUNG ADULT FICTION / Science Fiction / General As she nears her goal of avenging the Renegades, who overthrew the villains to establish order from ruin, Nova grows close to justice -seeking Renegade Adrian, but her allegiance to the villains could destroy them Girls of Paper and Fire Ngan, Natasha/ Patterson, James (FRW) Jimmy Patterson 9780316561365 0316661363 HRD $18.99 2018/11/06 Teen - Grade 7-9, FIC Age 12-14 Courtesans Fiction. Social classes Fiction. YOUNG ADULT FICTION / Fantasy / Epic When Lei, seventeen, is stolen from her home to become one of nine Paper Girls, the Demon Kings concubines, she proves to be more fire than paper. The Fork, the Witch, and the Worm: Tales from Alagabsia: Eragon (Inheritance Cycle) Paolini, Christopher/ Paolini, Angela (CON) Alfred a Knopf Inc 9781984894861 1984894862 HRD $16.99 2018/12131 Teen - Grade 7-9, FIC Age 12-14 Dragons Fiction. Fantasy. YOUNG ADULT FICTION / Fantasy / Epic Three new stories of Eragon set a year after he left AlagaOesia to find a home to train the newest generation of Dragon riders. Page 6 of 9 Vendor Services Agreement - Exhibit D Page 174 of 206 Teen/YA - Sample Long Way Down (Newbery Honor Book) Reynolds, Jason Atheneum 9781481438254 1481438255 HRD $18.99 2017/10/24 Teen - Grade 7-9, FIC Age 12-14 Novels in verse. Murder Fiction. YOUNG ADULT FICTION I Family 1 Siblings As Will, fifteen, sets out to avenge his brother Shawn's fatal shooting, seven ghosts who know Shawn board the elevator and reveal truths Will needs to know. A Map of Days (Miss Peregrine's Peculiar Children) Riggs, Ransom Dutton Childrens Books 9780735232143 0735232148 HRD $22.99 2018/10/02 Teen - Grade 7-9, FIC Age 12-14 Supernatural Fiction. Voyages and travels Fiction. YOUNG ADULT FICTION t Paranormal, Occult & Supernatural After having saved the peculiar world, Jacob Portman is back in Florida with his peculiar friends, where they set out on a journey across America to discover the truth about Jacob's grandfather' - I Am Not Your Perfect Mexican Daughter Sanchez, Erika L. Alfred a Knopf Inc 9781524700485 1524700487 HRD $17.99 2017/10/17 Teen - Grade 10- FIC 12, Age 15-18 Mothers and daughters Juvenile fiction. Sisters Death Juvenile fiction. YOUNG ADULT FICTION i People & Places I United States 1 Hispanic & Latino When the sister who delighted their parents by her faithful embrace of Mexican culture dies in a tragic accident, Julia, who longs to go to college and move into a home of her own, discovers from mutual friends that her sister may not have been as perfect Skyward (Skyward) Sanderson, Brandon Delacorte Pr 9780399555770 0399555773 HRD $19.99 2018/11/06 Teen - Grade 7-9, FIC Age 12-14 Science fiction. Survival Fiction. YOUNG ADULT FICTION/ Science Fiction 1 General When a long-term attack against her world by the alien Krell escalates, Spensa s dream of becoming a pilot may come true, despite her deceased father being labeled a deserter. Thunderhead (Arc of a Scythe) Shusterman, Neal Simon & Schuster 9781442472457 1442472456 HRD $18.99 2018/01/09 Teen - Grade 7-9. FIC Age 12-14 Death Fiction. Murder Fiction. YOUNG ADULT FICTION I Science Fiction / General Rowan and Citra take opposite stances on the morality of the Scythedom, putting them at odds, and the Thunderhead is not pleased. Dry Shusterman, Neal/ Shusterman, Jarrod Simon & Schuster 9781481481960 1481481967 HRD $18.99 2018/10/02 Teen - Grade 7-9, FIC Age12-14 Droughts Fiction. Survival Fiction. YOUNG ADULT FICTION I Action & Adventure i Survival Stories A lengthy California drought escalates to catastrophic proportions, turning Alyssa`s quiet suburban street into a warzone, and she is forced to make impossible choices if she and her brother are to survive. Page 7 of 9 Vendor Services Agreement -- Exhibit D Page 175 of 206 Teen/YA - Sample The 57 Bus Slater, Dashka Farrar Straus & Giroux 9780374303235 0374303231 HRD $17.99 2017/10/17 Teen - Grade 7-9, 364.1555 Age 12-14 Assault and battery California Juvenile literature. Hate crimes California Juvenile literature. YOUNG ADULT NONFICTION/ LGBT Documents the true story of two Oakland high school students, a white girl from a privileged private school and a black youth from a school overshadowed by crime, whose fateful interaction triggered devastating consequences for both, garnering national attention and raising awareness about hate. By the author of SIT>The Sea Serpent and Me<RO>. Simultaneous eBook. Dear Martin Stone, Nic Crown Pub 9781101939499 1101939494 HRD $17.99 2017/10/17 Teen - Grade 10- FIC 12, Age 15-18 Race relations Fiction. Racism Fiction. YOUNG ADULT FICTION 1 People & Places/ United States 1 African American Writing letters to the late Dr. Martin Luther King Jr., seventeen -year -old college -bound Justyce McAllister struggles to face the reality of race relations today and how they are shaping him. Sadie Summers, Courtney Wednesday Books 9781250105714 1250105714 HRD $17.99 2018/09/04 Teen - Grade 7-9, FIC Age 12-14 Mystery and detective stories. Sisters Fiction. YOUNG ADULT FICTION I Thrillers & Suspense Told from the alternating perspectives of nineteen -year -old Sadie who runs away from her isolated small Colorado town to find her younger sister's killer, and a true crime podcast exploring Sadie's disappearance. The Hate U Give (Coretta Scott King Author Honor Books) Thomas, Angie Balzer & Bray 9780062498533 0062498533 HRD $18.99 2017/02128 Teen - Grade 10- FIC 12, Age 15-18 Racism Fiction. Race relations Fiction. YOUNG ADULT FICTION/ People & Places/ United States 1 African American 'Sixteen -year -old Starr Carter moves between two worlds: the poor neighborhood where she lives and the fancy suburban prep school she attends. The uneasy balance between these worlds is shattered when Starr witnesses the fatal shooting of her childhood be The Hate U Give MTI Thomas, Angie Balzer & Bray 9780062871350 0062871358 HRD $18.99 2018/09/04 Teen - Grade 10- FIC 12, Age 15-18 Racism Fiction. Race relations Fiction. YOUNG ADULT FICTION 1 People & Places t United States 1 African American After witnessing her friend's death at the hands of a police officer, Starr Carter's life is complicated when the police and a local drug lord try to intimidate her in an effort to learn what happened the night Kahlil died. On the Come Up Thomas, Angie Balzer & Bray 9780062498564 0062498568 HRD $18.99 2019/02/05 Teen - Grade 10- FIC 12, Age 15-18 Rap musicians Fiction. African Americans Fiction. YOUNG ADULT FICTION/ People & Places/ United Stales 1 African American When sixteen -year -old Bri, an aspiring rapper, pours her anger and frustration into her first song, she finds horself at the center of a controversy. Page 8 of 9 Vendor Services Agreement - Exhibit D Page 176 of 206 Tee►r/YA - Sample The Sun Is Also a Star (Yoon, Nicola) Yoon, Nicola Delacorte Pr 9780553496680 0553496689 HRD $18.99 2016/11/01 Teen - Grade 7-9, FIC Age 12-14 Love Fiction. Fate and fatalism Fiction. YOUNG ADULT FICTION I Social Themes I Emotions & Feelings Two teens --Daniel, the son of Korean shopkeepers, and Natasha, whose family is here illegally from Jamaica- -cross paths in New York City on an eventful day in their lives --and fall in love. Bridge of Clay Zusak, Markus Alfred a Knopf Inc 9781984830159 1984830155 HRD $26.00 2018/10/09 Teen - Grade 10- FIC 12, Age 15-18 Brothers Fiction. Abandoned children Fir -lion. YOUNG ADULT FICTION I Family I Multigenerational Upon their father's return, the five Dunbar boys, who have raised themselves since their mother's death, begin to learn family secrets, including that of fourth brother Clay, who will build a bridge for complex reasons, including his own redemption. .Page 9 of 9 Vendor Services Agreement - Exhibit D Page 177 of 206 ChildrenlAvenile - Sample Rebound Alexander, Kwame! AnyabWle, Dawud (ILT) Houghton Mifflin Harcourt 9780544868137 0544868137 HRD $16.99 2018/04/02 Children's - Grade FIC 4-6, Age 9-11 Novels in verse. Basketball Fiction. JUVENILE FICTION 1 Family/ Multigenerational In the summer of 1988, twelve -year -old Chuck Bell is sent to stay with his grandparents, where he discovers jazz and basketball and learns more about his family's past. The Complete Cookbook for Young Chefs : The Complete Cookbook for Young Chefs America's Test Kitchen (CDR) Sourcebooks Jabberwocky 9781492670025 1492670022 HRD $19.99 2018/10/16 Children's - Grade 641.5000 4-6, Age 9-11 Cooking Juvenile literature. Cooking. JUVENILE NONFICTION 1 Cooking & Food Shares recipes for young cooks of all skill levels, including options for breakfasts, snacks, beverages, dinners, and desserts, along with step-by-step photographs of tips and techniques. The Girl Who Drank the Moon Barnhill, Kelly Algonquin Books 9781616205676 1616205679 HRD $17.95 2016/08/09 Children's - Grade FIG 4-6, Age 9-11 Witches Fiction. Magic Fiction, JUVENILE FICTION I Fantasy & Magic An epic fantasy about a young girl raised by a witch, a swamp monster, and a Perfectly Tiny Dragon, who must unlock the powerful magic buried deep inside her' -- Ada Twist, Scientist Beaty, Andrea/ Roberts, David (ILT) Harry N Abrams Inc 9781419721373 1419721372 SAL $17.95 2016/09/06 Children's -Grade F 1-2, Age 6-7 Curiosity Fiction. Scientists Fiction. JUVENILE FICTION I Technology 1 General Ada Twist is a very curious girl who shows perseverance by asking questions and performing experiments to find things out and understand the world. Hello Lighthouse Blackall, Sophie Little Brown & Co 9780316362382 0316362387 SAL $18.99 2018/04/10 Children's - Grade E 1-2, Age 6-7 Lighthouses Fiction. JUVENILE FICTION 1 Art 'Explores the life of one lighthouse as it beams its message out to sea through shifting seasons, changeable weather, and the tenure of its final keeper.' -- I Am Enough Byers, Grace/ Bobo, Keturah A. (ILT) Balzer & Bray 9780062667120 0062667122 SAL $18.99 2018/03/06 Children's - E Kindergarten, Age Self -acceptance Fiction. Bullying Fiction. JUVENILE FICTION I Social Themes 1 Seff-Esteem & Self -Reliance Shares a story of loving who you are, respecting others and being kind to one another, Thursday, February 21, 2019 Page I of 9 Vendor Services Agreement - Exhibit D Page 178 of 206 Children/Juvenile - Sample She Persisted: 13 American Women Who Changed the World Clinton, Chelsea/ Boiger, Alexandra (ILT) Philomel Books 9781524741723 1524741728 SAL $17.99 2017/05/30 Children's - Grade 920,7200 1-2, Age 6-7 Women United States Biography Juvenile literature. Women United States History Juvenile literature. JUVENILE NONFICTION Girls & Women 'A nonfiction picture book compilation of the stories of 13 American women who persisted in overcoming obstacles and changing the world' --Provided by publisher. Wolf in the Snow (Cordell, Matthew) Cordell, Matthew Feiwel & Friends 9781250076366 1250076366 SAL $17.99 2017/01/03 Children's - E Kindergarten, Age Blizzards Juvenile fiction. Snow Juvenile fiction. JUVENILE FICTION 1 Animals 1 Wolves, Coyotes & Wild Dogs When a wolf cub and little girl are lost in a snowstorm they must find their way home. Can I Be Your Dog? Cummings, Troy Random House Childrens Books 9780399554520 0399554521 HRD $16.99 2018/03/13 Children's - E Kindergarten, Age Dogs Fiction. Pet adoption Fiction. JUVENILE FICTION 1 Animals 1 Dogs A dog looking for a home sends letters to prospective owners on ,Butternut Street, with surprising results. The Day the Crayons Quit Daywalt, Drew/ Jeffers, Oliver (I LT) Philomel Books 9780399255373 0399255370 SAL $17,99 2013/06/27 Children's - E Kindergarten, Age Crayons Fiction. Letters Fiction. JUVENILE FICTION IArt When Duncan arrives at school one morning, he finds a stack of letters, one from each of his crayons, complaining about how he uses them. Louisiana's Way Home DiCamillo, Kate Candlewick Pr 9780763694630 0763694630 HRD $16.99 2018/10/02 Children's - Grade FiC 4-6, Age 9-11 Coming of age Fiction. Identity Fiction. JUVENILE FICTION 1 Family 1 Orphans & Foster Homes Separated from her best friends, Raymie and Beverly, twelve -year -old Louisiana struggles to oppose the winds of fate (and her eccentric grandmother) and find a way home. The Rabbit Listened DoerrFeld, Cori Dial Books for Young Readers 9780735229358 073522935X SAL $17A9 2018/02/20 Children's - E Kindergarten, Age Listening Fiction. Rabbits Fiction. JUVENILE FICTION 1 Social Themes 1 Emotions & Feelings 'When Taylor's block castle is destroyed, all the animals think they know just what to do, but only the rabbit quietly listens to how Taylor is feeling' -- Thursday, February 21, 2019 Page 2 of 9 Vendor Services Agreement - Exhibit D Page 179 of 206 Chlldren/Juvenile - Sample Refugee Gratz, Alan Scholastic Pr 9780545880831 0545880831 HRD $16.99 2017/07/25 Children's - Grade FIC 4-6, Age 9-11 Refugees Fiction. Emigration and immigration Fiction. JUVENILE FICTION 1 Action & Adventure 1 Survival Stories Although separated by continents and decades, Josef, a Jewish boy living in 1930s Nazi Germany, Isabel, a Cuban girl trying to escape the riots and unrest plaguing her country in 1994; and Mahmoud, a Syrian boy in 2015 whose homeland is torn apart by viol P Is for Pterodactyl : The Worst Alphabot Book Ever Haldar, Raj/ Carpenter, Chrisl Beddia, Maria Tina (ILT) Sourcebooks Jabberwocky 9781492674313 1492674311 HRD $17.99 2018/11/13 Children's - 428.1020 Kindergarten, Age Vocabulary Juvenile literature. Alphabet books. JUVENILE NONFICTION 1 Concepts 1 Alphabet Arranged from a to z, presents an entertaining took at the English language, from wacky words to peculiar pronunciations. Little Leaders: Bold Women in Black History Harrison, Vashti Little Brown & Co 9780316476112 0316475114 HRD $16.99 2017/12/05 Children's - Grade 920.7208 4-6. Age 9-11 African American women Biography Juvenile literature. African Americans Biography Juvenile literature. JUVENILE NONFICTION i Biography & Autobiography 1 Historical Features female figures of black history, including abolitionist Sojourner Truth, pilot Bessie Coleman, chemist Alice Ball, politician Shirley Chisholm, mathematician Katherine Johnson, poet Maya Angelou, and filmmaker Julie Dash. A Parade of Elephants Henkes, Kevin Greenwillow 9780062668271 0062668277 SAL $18.99 2018/09/25 Children's - E Kindergarten, Age Elephants Fiction. JUVENILF FICTION 1 Animals 1 Elephants. bisacsh JUVENILE FICTION 1 Animals 1 Elephants illustrations and easy -to -read text introduce such basic concepts as adjectives, adverbs, daytime, and nighttime as they follow five elephants marching from dawn to dusk. We Don't Eat Our Classmates Higgins, Ryan T.1 Higgins, Ryan T. (ILT) Disney -Hyperion 9781368003551 1368003559 SAL $17.99 2018/06/19 Children's - F Kindergarten, Age Tyrannosaurus rex fiction. Dinosaurs Fiction. JUVENILE FICTION 1 Animals i Dinosaurs & Prehistoric Creatures When the class pet bites the finger of Penelope, a tyrannosaurus rex, she finally understands why she should not eat her classmates, no matter how tasty they are. Hello, Universe Kelly, Erin Entrada Greenwillow 9780062414151 0062414151 HRD $16,99 2017/03/14 Children's -Grade FIG 446, Age 9-11 Friendship Fiction. Missing children Fiction. JUVENILE FICTION I Social Themes 1 Friendship Lives of four misfits are intertwined when a bully's prank lands shy Virgil at the bottom of a well and Valencia, Kaori, and Gen band together in an epic quest to find and rescue him. Thursday, February 21, 2019 Purge 3 of 9 Vendor Services Agreement - Exhibit D Page 180 of 206 Children/Juvenile - Sample Diary of a Wimpy Kid (Diary of a Wimpy Kid) Kinney, Jeff Harry N Abrams Inc 9780810993136 0810993139 HRD $13.95 2007/04/01 Children's - Grade FIG 4-6, Age 9-11 Middle schools Juvenile fiction. Friendship Juvenile fiction. JUVENILE FICTION / Humorous Stories Greg records his sixth grade experiences in a middle school where he and his best friend, Rowley, undersized weaklings amid boys who need to shave twice daily, hope just to survive, but when Rowley grows more popular, Greg must take drastic measures to sa The Getaway (Diary of a Wimpy Kid) Kinney, Jeff Harry N Abrams Inc 9781419725456 1419725459 HRD $13.95 2017/11/07 Children's - Grade FIG 4-6, Age 9-11 Diaries Fiction. Family life Fiction. JUVENILE FICTION / Humorous Stories Greg Hefiley and his family escape to a tropical island resort for some much -needed rest and relaxation, but sun poisoning, stomach troubles, and venemous creatures all threaten their vacation. A Big Mooncake for Little Star Lin, Grace Little Brown & Co 9780316404488 0316404489 SAL $17.99 2018/08/28 Children's - E Kindergarten, Age Cookies Fiction. Stars Fiction. JUVENILE FICTION 1 People & Places 1 United States 1 Asian American Reimagines the cycles of the moon as a mother bakes a Big Moon Cookie and, despite Mama's request to wait, Little Star begins nibbling at it every night Drawn Together Lfl, Minh/ Santat, Dan (ILT) Disney -Hyperion 9781484767603 1484767608 SAL $17.99 2018/06/05 Children's - E Kindergarten, Age Communication Fiction. ArtFiction. JUVENILE FICTION 1 Family l Multigenerational A boy and his grandfather cross a language and cultural barrier using their shared love of art, storytelling, and fantasy. Merci Suarez Changes Gears Medina, Meg Candlewick Pr 9780763690496 076369049X HRD $16.99 2018/09/11 Children's - Grade FIC 4-6. Age 9-11 Middle schools Fiction. Grandfathers Fiction. JUVENILE FICTION / Family 1 Multigenerational Merci Sul-arez begins the sixth grade and knows things will change, but she did not count on her grandfather acting strangely, not fitting in at her private school, and dealing with Edna Santos' jealousy. Wonder 1 Palacio, R. J. Alfred a Knopf Inc 9780375869020 0375869026 HRD $16.99 2012/02/14 Children's -Grade FIG 4-6, Age 9-11 Abnormalities, Human Fiction. Self -acceptance Fiction. JUVENILE FICTION 1 Social Themes / Self -Esteem & Self -Reliance Ton -year -old Auggie Pullman, who was born with extreme facial abnormalities and was not expected to survive, goes from being home -schooled to entering fifth grade at a private middle school in Manhattan, which entails enduring the taunting and fear of his Thursday, February 21, 2019 Page 4 of 9 Vendor Services Agreement - Exhibit D Page 181 of 206 Children/Juvenile - Sample All Are Welcome Penfold, Alexandra/ Kaufman, Suzanne (ILT) Alfred a Knopf Inc 9780525579649 0525579648 HRD $17.99 2018/07/10 Children's - Grade E 1-2, Age 6-7 Stories in rhyme. Schools Fiction. JUVENILE FICTION I School & Education Illustrations and simple, rhyming text introduce a school where diversity is celebrated and songs, stories, and talents are shared. Dog Man 1 (Dog Man) Pilkey, Dav Graphix 9780545581608 0545581605 HRD $9.99 2016/08/30 Children's - Grade 741.5973 2-3, Age 7-8 Dogs Fiction. Police Fiction. JUVENILE FICTION 1 Comics & Graphic Novels t Humorous George and Harold create a new comic book hero in Dog Man, a crimefighter with the head of a police dog and the body of a policeman, who faces off against his archnemesis Petey the cat. Dog Man 2 : Dog Man Unleashed (Dog Man) Pilkey, Dav Graphix 9780545936203 0545935202 HRD $9.99 2016/12/27 Children's - Grade 741.5973 2-3, Age 7-8 Dogs Fiction. Police Fiction. JUVENILE FICTION 1 Comics & Graphic Novels 1 Humorous Dog Man pursues his out -of -control archnemesis Petey the cat, whose crime spree has taken the city by Popularmmos Presents a Hole New World GPH (Popularmmos) PopularMMOs (COR)I Pat & Jent Jones, Dani (ILT) Harpercollins Childrens Books 9780062790873 0062790870 HRD $19.99 2018/06/19 Children's - Grade 741.5973 3-4, Age 8-9 Video games Fiction. Adventure and adventurers Fiction. JUVENILE FICTION 1 Comics & Graphic Novels i Fantasy An accidental trip into the underworld sends Pat and Jon on an adventure, but their attempts to flee puts them face-to-face with the most evil villain of all, Evil Jen. Ghost Boys Rhodes, Jewell Parker Little Brown & Co 9780316262286 0316262285 HRD $16.99 2018/04/17 Children's -Grade FIC 4-6, Age 9-11 Police shootings Fiction. Racism Fiction. JUVENILE FICTION I People & Places I United States 1 African American After seventh-grador Jerome is shot by a white police officer, he observes the aftermath of his death and meets the ghosts of other fallen black boys including historical figure Emmett TIM— 9 from the Nine Worlds (Magnus Chase and the Gods of Asgard) Riordan, Rick Disney -Hyperion 9781368024044 1368024041 HRD $12.99 2018/10/02 Children's - Grade FIC 4-6, Age 9-11 Mythology, Norse Fiction. Shortstories. JUVENILE FICTION 1 Action & Adventure 1 General Beloved characters from the Magnus Chase and the Gods of Asgard series star in these hilarious and ,inventive new short stories, each set in a different one of the Nine Worlds from Norse mythology' -- Thursday, February 21, 2019 Page S of 9 Vendor Services Agreement - Exhibit D Page 182 of 206 Children/Juvenile - Sample Dear Girl Rosenthal, Amy Krouse/ Rosenthal, Parisi Hatam, Holly (ILT) Harpercollins Childrens Books 9780062422507 0062422502 SAL $17.99 2017/12/26 Children's - E Kindergarten, Age Self -acceptance Juvenile fiction. Girls Conduct of life Juvenile fiction. JUVFNILE FICTION 1 Family / Parents Encourages readers to accept and love themselves as they are and advises them to be confident, curious, adaptable, and willing to speak up. Harry Potter and the Sorcerer's Stone (Harry Potter illustrated Ed!t!ons) Rowling, J. K.1 Kay, Jim (ILT) Arthur a Levine 9780545790352 0545790352 HRD $39.99 2015/10/06 Children's - Grade FIC 4-6, Age 9-11 Wizards Fiction. Magic Fiction. JUVENILE FICTION 1 Fantasy & Magic Rescued from the outrageous neglect of his aunt and uncle, a young boy with a great destiny proves his worth while attending Hogwarts School for Witchcraft and Wizardry. Fantastic Beasts the Crimes of Grindelwald : The Original Screenplay Rowling, J. K./ Minal-ima (ILT) Arthur a Levine 9781338263893 1338263897 HRD $24.99 2018/11/16 Children's - Grade 822.9140 4-6. Age 9-11 Wizards Juvenile drama. Animals, Mythical Juvenile drama. JUVENILE FICTION 1 Fantasy & Magic Escaping custody, Grindelwald begins gathering followers to forward his plan for pure -blood wizards to rule over all non -magical beings and in an effort to thwart his efforts, Albus Dumblodore enlists the help of his former Hogwarts student Newt. Dragons Love Tacos Rubin, Adaml Salmierl, Daniel (ILT) Dial Books for Young Readers 9780803736801 0803736800 SAL $16.99 2012/06/14 Children's - Kindergarten, Age Dragons Fiction. Tacos Fiction. JUVENILE FICTION 1 Animals I Dragons, Unicorns & Mythical Explores the love dragons have for tacos, and the dangers of feeding thorn anything with spicy salsa. Tales from a Not -So -Happy Birthday (Dork Diaries) Russell, Rachel Renee/ Russell, Nikki (CON)/ Russell, Erin Aladdin (CON) 9781534426382 1534426388 HRD $13.99 2018/10/16 Children's - Grade FIG 4-6, Age 9-11 Student exchange programs Fiction, Friendship Fiction. JUVENILE FICTION 1 Humorous Stories Nikki and her friends Chloe and Zoey plan an extravagant birthday party for Nikki, but Nikki's mother does not approve the budget they need to make it happen. Rad American Women A-Z : Rebels, Trailblazers, and Visionaries Who Shaped Our History... and Our Future! (City LightslSister Spit) Schatz, Kate/ Stahl, Miriam Klein (ILT) City Lights Books 9780872866836 0872866831 HRD $14.95 2015/04/07 Children's - Grade 920.7200 3-4, Age 8-9 Women United Stales Biography Juvenile literature. Women Biography. JUVENILE NONFICTION / Biography & Autobiography / Women Presents a collection of short biographies of notable American women representing each letter of the alphabet, from Angela Davis and Billie Jean King to Yuri Kochiyama and Zora Neale Hurston. Thursday, February 21, 2019 Page 6 of 9 Vendor Services Agreement - Exhibit D Page 183 of 206 Children/Juvenile - Sample Where the Wild Things Are 50 ANV Sendak, Maurice Harpercollins Childrens Books 9780060254926 0060254920 HRD $18.95 1988/09/01 Children's - Grade E 1-2, Age 6-7 Fantasy. Monsters Fiction. JUVENILE FICTION/ Fantasy & Magic A naughty little boy, sent to bed without his supper, sails to the land of the wild things where he becomes their king. Green Eggs and Ham (Beginner Books) Seuss, Dr. Random House Childrens Books 9780394800165 0394800168 HRD $9.99 1960/06/01 Children's - E Kindergarten, Age Food Fiction. Stories in rhyme. JUVENILE FICTION 1 Humorous Stories Sam-1-Am tries to persuade his friend to fry green eggs and ham. The Hive Queen (Wings of Fire) Sutherland, Tui Scholastic Pr 9781338214482 1338214489 HRD $16.99 2018/12/26 Children's - Grade FIC 4-6, Age 9-11 Dragons Fiction. Magic Fiction. JUVENILE FICTION /Animals 1 Dragons, Unicorns & Mythical Cricket, a dragonet who is immune to Queen Wasps powers, goes into hiding after stealing the Book of Clearsight. The Lost Continent (Wings of Fire) Sutherland, TO Scholastic Pr 9781338214437 1338214438 HRD $16.99 2018/06/26 Children's -Grade FIC 4-6, Age 9-11 Dragons Fiction. Magic Fiction. JUVENILE FICTION IAnimals I Dragons, Unicorns & Mythical After finding another continent on the planet, the dragons discover a new tribe. The Atlas Obscura Explorer's Guide for the World's Most Adventurous Kid (Atlas Obscura) Thuras, Dylan/ Mosco, Rosemary/ Ang, Joy (ILT) Workman Pub Co 9781523503544 1523503548 HRD $19.95 2018/09/18 Children's -Grade 910.4000 4-6, Age 9-11 Voyages and travels Juvenile literature. Curiosities and wonders Juvenile literature. JUVENILE NONFICTION 1 Curiosities & Wonders Offers a tour of the world's most unique and amazing places, highlighting natural and man-made wonders from around the globe, from Iceland to Honduras to Easter Island. The Polar Express: 30th Anniversary Edition REIIACCIPS Van Allsburg, Chris Houghton Mifflin Harcourt 9780544680145 0544580141 SAL $19.99 2015/09/15 Children's - Grade E 1-2, Age 6-7 Santa Claus Fiction. Christmas Fiction. JUVENILE FICTION 1 Holidays & Celebrations 1 Christmas & Advent ,A magical train ride on Christmas Eve takes a boy to the North Pole to receive a special gift from Santa Thursday, February 21, 2019 Purge 7 of 9 Vendor Services Agreement - Exhibit D Page 184 of 206 Children/Juvenile - Sample I Am Human: A Book of Empathy Verde, Susan/ Reynolds, Peter H. (ILT) Harry N Abrams Inc 9781419731655 1419731653 SAL $14.99 2018/10/02 Children's - E Kindergarten, Age Empathy Fiction. Compassion Fiction. JUVENILE FICTION/ People & Places/ General A child recognizes his own humanity, his capacity for doing harm and being harmed, his ability to feel joy and sadness, and his belief in hope and promise to keep learning. Don't Let the Pigeon Drive the Bus! (Pigeon) Willems, Mo Hyperion Books for Children 9780786819881 078681988X HRD $16.99 2003/05/01 Children's - E Kindergarten, Age Pigeons Fiction. Buses Fiction. JUVENILE FICTION 1 Animals 1 Birds When the bus driver decides to take a break from driving, a wild and wacky pigeon pleads and begs to take his place, capturing the antics of a preschooler's temper tantrum. I Lost My Tooth! (Unlimited Squirrels) 11 illems, Mo Hyperion Books for Children 9781368024570 1368024572 HRD $12.99 2018/10/02 Children's - Grade 2-3, Age 7-8 Teeth Fiction. Squirrels Fiction. JUVENILE FICTION 1 Readers 1 Beginner Friends search for Zoom Squirrel's missing baby tooth. Includes acorn-y jokes' and 'cool facts.' We Are in a Book! (Elephant and Piggie) Willems, Mo Hyperion Books for Children 9781423133087 1423133080 HR❑ $9.99 2010/09/14 Children's - Grade E 1-2, Age 6-7 Books and reading Fiction. Elephants Fiction, JUVENILE FICTION 1 Social Themes I Friendship When Gerald the elephant and Piggie realize that they are in a book, they decide to have some fun with the reader. Harbor Me Woodson, Jacqueline Nancy Paulsen Books 9780399252525 0399252525 HRD $17.99 2018/08/28 Children's - Grade FIC 4-6, Age 9-11 Friendship Fiction. Family problems Fiction. JUVENILE FICTION/ People & Places 1 United States IAfrican American 'When six students are chosen to participate in a weekly talk with no adults allowed, they discover that when they're together, it's safe to share the hopes and fears they have to hide from the rest of the world' -- The Day You Begin Woodson, Jacqueline/ Lspez, Rafael (ILT) Nancy Paulsen Books 9780399246531 0399246533 SAL $18.99 2018/08/28 Children's - Grade E 1-2, Age 6-7 Individuality Fiction. Immigrants Fiction. JUVENILE FICTION 1 Social Themes/ Emotions & Feelings Other students laugh when Rigoborto, an immigrant from Venezuela, introduces himself but later, he meets Angelina and discovers that he is not the only one who feels like an outsider. y'Irursday, February 21, 2019 Page 8 of 9 Vendor Services Agreement - Exhibit ❑ Page 185 of 206 Childr'enlAvenile - Sample What Do You Do With a Chance? (What Do You Do With—?) Yamada, Kobi! Besom, Mae (ILT) Compendium Inc 9781943200733 1943200734 HRD $16.95 2018/02/06 Children's - E Kindergarten, Age Opportunity Fiction. Courage Fiction. JUVENILE NONFICTION 1 Social Topics 1 Self -Esteem & Self -Reliance When a child is given chances to try new things, he is hesitant and lets them go, until he realizes that he doesn't need to be brave all the time, just at the right time, to embrace the opportunities that come his way. What Do You Do With an Idea? (What Do You Do With ...?) Yamada, Kobil Besom, Mae (ILT) Compendium Inc 9781938298073 1938298071 HRD $16.95 2014/02/01 Children's - Grade E 1-2, Age 6-7 Self -actualization (Psychology) Juvenile fiction. Inspiration Juvenile fiction. JUVENILE FICTION 1 Social Themes Self -Esteem & Self -Reliance A boy has an idea which makes him uncomfortable at first but he discovers it is magical and that, no matter what other people say, he should give it his attention. Thursday, February 21, 2019 Page 9 of 9 Vendor Services Agreement - Exhibit D Page 186 of 206 CUSTOMIZED LIBRARY SERVICES CLS Fund Accounting Report a0"anfBaherBTeYW.Inc Your Library Name Your CLS Project Date ACCT # ORP1' COLLECT. NAME FUNDS BUDGETED 81O Vnils BIO MT PEND- PENDING AMT I PENDING TOTAL PE INVC'D INVOICED INVO]CED VAS TOTAL 1 O. FUNDS ENCUMBER FUNDS AVAIL Units WAS U its AMT L100000 0 Afic-General $50.000.00 400 $6,400.00 700 $11,20o.00 $3,850.00 $15,050.00 1,300 $20.800.00 $7,150.00 $27,950.00 149,4011.00 $600.00 �.1 A6o-Mysiery AcScifilFanl $18,000.00 $15,00000 1DO 50 $1,600.00 $800.00 400 110 $6,400.00 $1,76000 $2,200.00 $605.00 $B,B00-00 $2,365-00 350 150 $5.600.00 $2,400.00 $1.925,00 $825.00 $7,525.00 $3,225.00 $17,725.40 $6,390.00 $27500 $8,610.00 �f: Afic-Western$14,W06 $1,280,10 40 $64000 $22000 $860.0o 100 $1,60000$2,150.00 $4,290.00 $5,710.00 AfIGROmaOCe $15,000.00 70 $1,12000 20 $320.00 $910.00 $430.00 200 $3,200.00 S1,100A0 $4,300.00 $5,850.00 $9,150.00 L100001 4 A N!F 000 $4.000.66 80 $1,280.06 50 $800.00 $275.00 $1,075.00 20 $=.Do $110.00 $430.00 $2.785,00 $1.215.00 1 A N!F 100 $4,000.00 110 $1,760.W 100 $1,6D0.00 $550.00 $2.150,01) 10 $180.00 $55.00 $215.00 $4,125.00 ($125.00) 2 A N!F 200 $5,000.00 _ 150 $2,400.00 120 $1,920.00 $660.00 $2,580.00 110 $1,760.00 $605.00 S2,365.D0 $7,345.00 ($2,345.00) 3 A WF 300 $24,000.00 600 $9,600.00 100 $1,6*0.00 $550.00 $2,150.00 250 $4,000.00 $1,375,00 %5,375.00 $17,125.00 $6.875.00 4 A N!F 400 $12,000.00 350 $5,600.00 $0.00 $0.00 $0.00 100 $1,600.00 $550.00 $2,150.D0 $7,750.00 $4,250.00 5 A NIF 500 $20,000.00 700 $11,200.00 200 $3,20UMD $1.100.00 $4,900.00 300 $4,800.D0 $1,650,00 $6,450.00 $21,950.00 ($1,950.00) 6 7 AN1F600 ANIF 700 $29,000.00 $27,000.00 900 R00 $14,40000 $12.800.00 500 180 $8,000.00 $2,880.00 $2.750.00 $990.00 $10,750.00 $3,870.00 240 350 $3,840.DU $5.600.00 $1,320.00 $1,925.00 $5,160.00 $7,525.00 $30.310.00 $24.195.00 ($1,310.00) $2,805.00 6 A WF 800 $9,OGD.00 300 $4,800.00 70 $1.M-01) $385.00 $1,506.00 120 $1.920 OD $660.00 $2,580.00 $8,885.00 $115.00 9 A NIF 900 $10,000.00 40D W.400.00 120 $1,920-00 $WO.00 $2,580.00 180 $2,880.00 $990.00 $3,870.00 $12.850.00 ($2 85D.00) 10 A Diagraphy $10,000.00 Soo $8,000.DD 130 $2,080.00 $715.00 $2,795.00 210 $3.360 CO $1,155.00 $4,515.00 $15,310.00 ($5,310.00) 11 AReference $30,000.00 1,100 $17,600.00 220 $3,520-00 $1.210.00 $4,730.00 490 $7.840-00 $2,695.00 $10.535.00 $32.865.00 ($2865.*0) 12 Computer Bks $4,000.00 50 $800.00 50 $860.00 $275.00 $1.075.00 70 $1,120.00 $386.00 $1,505.00 $3,380.00 $620.00 13 Testing Bks $7,00000 200 $3,200.DO 90 $1,440.00 $495.00 $1,935.06 30 $480.00 $165.00 $645.00 $5,780.00 $1,220.00 14 Travel Bks $7,000,00 150 $2,400.OD 80 $1,280.00 $440.00 $1,720.00 130 $2,080.00 $715.00 $2,795.00 $6,915.00 $65.00 LIOCO02 0 1 Juv Fiction Joy Pict Bks $15,000.00 $5,000.00 10 $160.00 $0.00 100 $1,600.00 $0.00 $S50.00 $0.00 $2,150 00 $0.00 100 $1,600.00 $0.00 $550 00 $0.00 $2,150.00 $0.00 $4,480.00 $0.00 $10,540.00 $5.000.00 2 Juv Board Bks $5,000.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $5,000.00 GRANDTDTAL RKS I $335AOa 00 1 7_ 000 $113.600.00 1 3390 1 54 18000 1 $10.59000 I $72.fi70.00 4810 ma-5000 12I 55.00 $103415.00 $.289885.00 $45315.a0 AIV MATERIAL FUND REPORT NOTE: ALL BACKORDERED AND PENDING INFORMATION IN THE AV REPORT 15 ESTIMATED NOT ACTUAL, MUSIC CO $70,000.00 250 $3,760.00 15n $2250.00 1 $1.200.00 $3,460 DO 1200 $16,000.00 $9,60000 $27,600.00 $34,800.00 $35,20D.00 VIOEODV� $60,000.00 lAD $1,500.00 200 $3 a0000 $f,600.00 $4.600.00 1,450 $21.750.00 31i,600M $33.350.00 $39,450.00 12055000 GRAND TOTALS AN: $130.000.00 350 SU50.00 1 350 5$ ?50.00 J 2 SOD.00 8 O5o_00 2_�50 $39.750.00 21 20000 80 950.00 $74.250.00 555 .750�U0 Vendor Services Agreement - Exhibit D Page 183 of 206 APPENDIX -15 AUTOMATICALLY YOURS / COLLECTION DEVELOPMENT 13ROCHURES Page 189 of 206 A C. c) I 1p.rtionDvvpA9m t' m Maker & Taylor asgo- Simple, I ■ ■ Print & Digital. 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W—, drlwirrl. .nnlo..d hii kc yowslruk o w n+lnir'y n�rur.i .rP�,r.l :RIM Mshe�la� ��4.,rrprr�yil. iz eNn rtltt w+1 ruil•r 1-119—.,nd kwmlisr • Rrrw �4o.r. a EnW Mriel, • rWhuldn llaih-dm Nulllln•aII • T.m FkH— and finnllrtlo 4nwNi: Pmri r Nii.u. o.>,r A 7rinrd twomus w rr�ler. lu uw CnLS 5u Nr �LiCrmi, of YS.rr IL 8nrnc 7M L, ,mml oulrarlo. rrmJl. muu uu�l .r+1rn nnr.nnrL,e. Im ek.arr.. 4�s1 Rrlr•rFrrII lnVnAniur nimr �I,IL doom cbame ft opirknii—iWirmw*4 Ndhuniiii. Pw"Vs Sdalre ntl stlKl Slala hr.A HIIIIMMr 1hx gha4 dlWJyllL mid 4Y•II IhMiitNi. blazer Ih. Mrb di L-iu Aw 11IF Ills rr,r *.A M.— da Ihrcar1W 2ww Ih. etl Plr¢h— Mrm. A —IL. ILL Ih. r.rr, euLE—m n.mnr..-wq}. gut Irnu —I { I;hi—ii. Ironh lr n 110 uhNhin r iikn ,i.1 w AKLion Y11" fin ahh]. MIA; ara f y.tL.�d m Lb. A LI. JtU Cd2UluY.lunn .iv mnr. }lunrnlor rJ--L11 ►P.. y.rn Pal wulllc. I. � dmuror...drh ar Awr FYrbn■ral Ellin Hrii Hm—M mp lhp gp pursI n11f91m ThMsarmhlro• nrw oM ft nlll kW.Mkw FA Mrts yr-yn'd eplluin Merr'III Dxb ha+d:m r nr pldnii1wi ihnw YlrrJrr@ Fnr�l* FMn1411+n+m4 —37111m >brrb. ern raMe1- al NNCATj'}Y.P-. r1 yFri�mc Im for Yw.111 1-7IS-laoU Yu,der Sein�ES Ag,cemznr-Ev1mn❑ Paga 191 or]0e AXIS 360 POPULAR EBOOKS AUTHORS AND SERIES! Hundreds of popular adult authors in Axis 360 eboolk format, Including favorites such as Janet Evar,0VIch, John Gri"arn and James Patterson. Hundreds of popular fxctivn and nonfictlon children's and teas serles In Axis 360 ebook Format, including favorites such as such as 39 Clues, Cero,-rlmo 5tllton, Slu;or Cht.onicles and marry morel FOR MORE INFORMATION A13OUT AUTOMATICALLY YOURS PROGRAMS: Choose from more than 100 p :pular authors. Titles become avall ble In your Axis 3b0 platform once released. Hundreds of popular travel, ediucatlon, reference, study aids and other series in Axis 360 ebook Format, including favorites such as Barron's GMAT, Fodor's Caribbean, Harlequin Romance and hundreds morel 4 ,=tt www.baker-taylar.com/ay for: + Ur)-to-C!ate author and set ies lists, including best-selling series ,. Order forms + Forthcoming title lists BAKER EAYIOR P }!") ..I Vendor Services Agreement - Exhibit D Page 192 of 206 Ilr[BAKER&TAYZ ffr= fulor- +JeJ BAKER & TAYLR' COLLECTION DEVELOPMENT SERVICES print, digital and AIV content 0 9 COLLEC�90N DEVELOPMENT SERVICES Baker & Taylor offers libraries an extensive range of collection development services. These services are all tailored to meet your library's unique requirements. We offer a variety of free and fee -based services and programs — all designed to assure cost-effective, quality collection building and efficiencies within the library. Baker & Taylor's collection development services include automatic shipment programs, notification programs and evidence -based r� decision support for both print and digital content. r •I AS yww one aS>, ly': SaMege 'ag s��S51��� 17�,a q�5p�y1�FF ��sg7yy�l I dL5l5L.SA9 @3.51SLU 9-.�i CW S,, ; I I'I i MR] ')11 Wild I WWW.EAKEFI.IA*.'i t1R,COM Vendor Services Agreement - Exhibit D Page 194 of 206 Automatic Shipment Programs Automatically Tours I PAWN 4-5 A free specialized program that allows yok,r iIbrary to customize ils rolled ion WIth the latest prink any# digatal t-Ives — by popular authors or 1rr a -high fy-olrr_ulated series — delivered 6911t to yo4Pf floor, autpmaCcally. Parade I PAPIE G 5tarldin9 ordef programs of popular Htles. Pre -Selected by Raker & Taylor's t;of;vction DevalOpmerit Ilbrarlaris to help redLice the flme5, effort and expense of.orderind, Continuations I PA GH H Your one -stop source to custornize,you► collactlan of ongoing serfes standing orders for print and digltal conteltit, In a varlety of.available genres, Autome-ftsAw. Noes Automatically YoursTm is a specialized program that allows you to have the latest print, digital and A/V titles — by popular authors or in a series — delivered right to your door, automatically. We send you the latest titles as soon as they are released. No more placing separate orders or worrying about title availability. The titles will arrive on time at your library, every time. Automatically Yours offers the following plans. KDU& T Lame Print Popular Adult HcVioa tn5pirationa! AL licvs Spoken Ward Audio (; mphic No els .use: files Book Club Mans Popular Hardiction -AUtOMfR icully 4 0rder confirrnatlon Yours Plans reports sent monthly For include, forthcomIn9 title arfdikin pis Choose frarn more than 1,100 authors Choose from more than 1,000 authors Choose from more than 2 50 adult AUU-K 5 Choose from more than 1,000 authors in abridged or unabridged (when available) formats on CD Choose from mare than 180 series Includes all major national book clubs Choose from more than 100 authors + popular authors, + cataloging and series, formats and award processing available selections Ui3dated annually Upon request C AH'S A isthors anal llitmiL :far s I Choose from more than 850 authors and illustrators CATS Awards i Choose from more than 80 professionally selected and international children's and teen awards is Series I Moro than 3,500 series Ewe avatlabte in various bindings CATS Graphic Novels Series Choose from more than 540 series 4 800-775-1800 1 www.BAKER-TAYLOR.COM1 Vendor Services Agreement - Exhibit D Page 196 of 206 A/V Receive all the newest movie TV and video releases in time to satisfy patron demand t&TV5 andli -9Or4W 1�hvvse from a wide vairrety of series arT 60 CATS Standing Order Choose from an unlimited selection of popular TV and video series on DVD Titles shipped automatically upon rorz4ipt from the publisher/studio Choose fnrn a broad assortment of top theatrical bided titles + Frue callr?cVon development support with detailed analyses and reports W(-1 r`MY— Titles available through our Axis 360 digital media circulation platform* i?opidaV AGIU!t Picklen Popular Nonfiction Series CATS ems: ies Digital Spoken Word *New authors and series added weekly Vendor Services Agreement - Exhibit D Choose from rriore:thark 150 auttkors Choose from more than 200 series Choose from more than 150 series Choose from more than 100 popular authors COLLFCTION DEVELOPMENT SERVICES FROM 13AKER & TAYLOR 5 Page 197 of 206 Parade the Parade storidJng order prograrns From Baker & Taylor help librar.les reduce tl-ie time and expense of arderirrcg and pollectIan managamen k_ Our plans are develoijed by professional ri4rarlans and are continually updated to meet the ct,rrc=nt rye.eds of yqur patron, 0r1cp a year, sirrlPly sell ?Ct thia plans YOU wash to receive — a dne-dme payment reduces irfvoicidsI afad.the most popular new materials are sent to you ev-&ry month ror 12 months. PAPERBACK AND NPOK£N WORD AUDIO PARADE With rrtore than 25 plans to choose from, we can fill your needs for atl popular titles ranging from mystery to romance to Spanish lanquage. and more. Setect spoken worm aociln plans are also-aVallable. CATS PARADE To meet ail your child ren's and teen needs, We have 25 beak plrjn5 to ❑home Frorn. rangi)g from popular and easy -to -read t[tles for beginning readers, to {ril[drorl's fiction all grap4ic novels. In addltlon, there are two plans for popular sWken word audio titles, i1 UMC PARADE To ensure your library has the hoLtest new titles in a timely fasNon, we offer our exclusive rnuslc standing order program. Tlie program, offers 20 plans and cuver's tt74a range of rntFs€cal Interests from adLAL ronternporary to world; musks, triads are deslgned.to provltfe expertly cho.5vn selections that best represent new releases within a genres MOVIE PARADE Choose Prorn 14 plans, including new releases -anti a wide range of genres, to suit all of your patrons' rieedr.- Both DVD. and flu -ray formats are, avai lable. Con t[rTuaLion s Is. your one -stop source for series standing orders For print rind digital content_ Our extens[ve title selectlon, innovatlVe Web -biased system, unparalteled service and Free managernent reports rnake us a leaner Iri-standing order serVires_ Ccnilnuatlons offer[ngs iriclude travel books. almanar-s, yParbooks, Last ptepatation and occupational guides, as welt as essential general reference. Also included are numbered and ttnnUmbem.d monographic seriej;, sets In progress, non -subscription serials, proceedings and select U. S. government documents and pubtications_ Our experibnced researchers monitor more than 40,000 adult and childran's serle?s From rnore Lhan 14,000 publ[shers, so they know wheal the next issues of reteVant publitations will be published. We th9n ship.the new titles as solon as they are avallabie. Additionally, our frlendly support staff prOvIcles anaFxses and extra 3iststanee With your adult and children's sar ies collection development plans, a ,t.ti.I !�-rca{]LI I W k'dlAt U f% I" I' . :ATI43!�9'?III Vendor Services Agreement - Exhibit D Page 198 of 206 Vendor Services Agreement - Exhibit D Page 199 or 2ue FirstLook FirstLook TM is the family of notification services available to libraries for print and digital content. FirstLook is supported by a staff of experienced librarians and merchandising specialists who are experts in the publishing and entertainment industries. These services are supported by the industry's most sophisticated collection development management system, and title lists are provided via Title Source 3 / Title Source 360. A free collection development program that provides notification of high -visibility new and forthcoming titles, and also allows your library to create separate profiles by subject category. FirstLook Basic is available to subscribers of Title Source3 / Title Source 360. FirstLook Basic allows you to create separate profiles by subject category. The key criteria in title identification for these categories is the prepublication purchasing threshold, which represents our anticipated demand for these titles. Lists are sent as Title Source 3 / Title Source 360 carts during the last week of every month, 90 to 120 days in advance of the anticipated date of publication. This program is supported by the most experienced merchandising team in the industry. FirstLook Basic addresses all collection areas, including those typically not covered in review journals. There are different thresholds for different categories. Category coverage includes adult fiction genres, nonfiction categories and children's and teen areas. Additional plans cover spoken word audio, music and movies. Examples include, but are not limited to: Boos + Adult Fiction Adult Nonfiction + Adult Spoken Word Audio + Adult Graphic Novels • Teen Fiction + Teen Nonfiction + Teen Spoken Word Audio • Teen Graphic Novels • Children's Fiction + Children's Spoken Word Audio + Children's Graphic Novels + Children's Board Books + Children's Picture Books and Easy Readers 0 Music * Pop and Rock + Classical, Jazz, Soundtracks, Dance * Country and Folk + R&B and Rap/Hip Hop + Children's Movies + Adult Feature + Adult Nonfiction + Adult TV r Children's TV + Children's / Family Feature 8 300-775-1800 1 www.BAKE[Z-TAYLOW.COM Vendor Services Agreement - Exhibit D Page 200 of 206 FirstLook Digital is a free program that notifies you every month about new and forthcoming digital titles. It helps you save time during the title selection process, allowing you to easily update your Axis 360 digital collection with the high -demand content your patrons are looking for. 4 Monthly new title notification + Notification lists sent directly to each subject area lists for all areas of interest at your selector's Title Source 3 / Title Source 360 User ID for easy library. review and ordering. Just as you use Baker & Taylor's FirstLook for ordering physical products, these carts help make selecting Axis 360 digital content for your library fast and easy. Monthly Notification Cam Options: eBooks • Adult Fiction • Adult Nonfiction + Teen Fiction • Teen Nonfiction * Children's B Class/ Picture Books * Children's Fiction + Children's Nonfiction Acoustik' Audiobooks + Adult Fiction + Adult Nonfiction • Teen * Children's Vendor Services Agreement - Exhibit D COLLFCCION DEVELOPMENT SERVICES FROM BAKER & TAYLOR 9 Page 201 of 206 A fee -based subscription program that delivers customized selection carts for print and digital materials, based on your library's selection criteria. Delivery of these profiled carts via Title Source 3 / Title Source 360 makes your selection process easier and more efficient. You determine the profiles and carts you need, as well as a schedule for delivery. Simply create a profile with our collection management staff and we'll do the rest. Our collection management group — consisting of more than 20 professionals with extensive Irnowledge of libraries -- provides information and products that will exceed your expectations. FirstLook Custom Features: WULrIPLE SELECTION `:RITEPIA INCLUDING, BUT NOT LIMITED TO: + Subject criteria, such as Dewey and LC classification hr BISAC and genre categories • Full -text reviews and citations • Audience level 4- Series • Publishers • Citation in a Baker & Taylor publication or merchandising plan 4 Publication date 4 Format -> OUTPI IT DFI IVFRED AS TITLFr SOURCE 3 / TITLE SOURCE 360 CARTS FLEXIBLE SCHEDULING OPTIONS 0 One-time special profiles (i.e. replacement lists) available + Weekly, semi-monthly, quarterly, contingent upon profile/material type -� DUPLICATION MANAGEMENT 4 Titles are checked against previous carts — view a title one time For selection efficiency and to prevent unwanted duplication Y Carts can be compared to Baker & Taylor orders to prevent duplication From high -visibility, low -selection intensity titles, to titles required for specialized and research collections, FirstLook Custom can facilitate effective title identification, selection and ordering, oa 11Qc��o �� rm Lints J Many of your foreseeable and annual collection needs are supported with the various selection lists offered in Title Source 3 / Title Source 360. Whether it's to support a current topic, major holiday, summer reading or a popular genre, you will find a selection list that includes current and forthcoming titles for all of your patrons, from children to adults. 10 800-775-1800 1 WWW.BAKER-TAYLOR.COM Vendor Services Agreement - Exhibit D Page 202 of 206 W C % N - ce-based Selection, Planning (ESP) When resources are tight and spending collection dollars wisely is vital, libraries need a streamlined collection development process that ensures they have the titles they need when and where they need them. es rig; ti8 �,8%- tt I3;i;�r 04 + ESP — Evidence -based Selection Planning — brings the mWer. Baker & lbylor's collection develops -tent expertise together with the SCIENCE of collectlonMQ's Ciata an4-310CSr to create o decision support system integrated with Title Source 360 to equip your, flbrary w1th the information to select the right titles and quantities, for the rlcdht locations, ESP Decision Support Syste►n with Title Source 360: * Integrates with FirstLook services and collection development workflows * Identifies the top forthcoming titles based upon past circulation by author, subject and series + Determines the locations where copies need to be placed to satisfy patron demand • Monitors budgets through the use of collectionHO spending plans BAKER,'rTAYLOR tR,. ?,:tur_ c�_fiv�rd COLLECTION DUVET-OPMENT SERVICES FROM BAKER & TAYLOR Vendor Services Agreement - Exhibit D Page 203 of 206 11 por mu re Informatlon an IQBAKER&TAYL R r.olk,cticm 0oYofPpm4pnt S,rvlSaP. plumes s4ntnct yp{,r $;duc ConsRaYtunt, n,u14 bu4fa6bakvv-TayIasr.cow or caH 00U-775A300_ www.6Atw-tsylnr.com AM1) I%ld 1A. BALTIMORE COUNTY PUBLIC LIBRARY PLAN OPENING DAY COLLECTION WITH \\1I/000 COLLECTIONHQ Baltimore County Public Library, Maryland is an 18 branch system serving a population of 786,113. Streamlining BCPL processes across such a large system was to prove difficult utilizing an ordinary ILS system and so when staff were introduced to the in-depth, evidence based reporting available with collectionHQ, taking on the software seemed the obvious choice. When Jamie Watson came on board at Baltimore County Public Library as Collection Development Coordinator, the old ILS system had recently been switched to Polaris. Being accustomed to reports pulled by the technical support team, the staff had found difficulty fully adopting Polaris reports and so reverted to very long, manual processes of checking items. Watson describes this time-consuming system, "Many people were going through the collection literally, putting every book on a cart and taking it to a computer then wanding them to find out what the circulation was. This was not very efficient use of their time at all". The possibility to banish such labor-intensive tasks was highlighted to Watson and team when they attended a seminar about collectionHQ at a PLA Conference in Portland. Watson reflects that she was impressed by the "ability to turn (the responsibility of) dead and grabby stock over to branches". It was this feature along with being able to produce 'Top Chart' and transfer reports which encouraged Watson and team to implement collectionHQ at Baltimore County Public Library in July 2010. FINANCIAL SAVINGS I As Baltimore County Public Library work towards opening a new branch which will be the largest in their system, collectionHQ has helped to provide informed and evidence based information required to select the opening day collection. Watson describes why they switched from using their vendor to collectionHQ to build the collection. "None of us were happy with the selection list which came from our vendor but with collectionHQ we were able to use 'Top Charts' in each individual genre to figure out the exact titles we needed to buy. What we felt we were getting from vendor was if we asked for 5000 fiction books all we got were some random titles. But by using collectionHQ's 'Top Charts' we can find out what those 5000 top circulating fiction books were at our other largest branch over the last year which meant we could handle selection lists based on what we already knew to be popular." Overall the use of collectionHQ's'Top Charts' function has helped Watson's team to target their spending on the opening day collection and avoid wasteful purchases. Not only has collectionHQ been useful in the planning of a new branch collection but it has also proven a great tool for replacing existing items. Watson describes the process for replacing stock before the inception of collectionHQ, "Previously we just asked branches (for reports on) what COLLECTION PERFORMANCE IMPROVEMENT NIIINIIII�11[liginnd�yyg i.u� unu11111�mi�mi�nmiuiii��gri�nnii they needed more copies of which before collectionHQ were missing a lot of information on popular items." Now with collectionHQ lists are more accurate, as Watson explains there is a "difference between evidence lists and anecdotal lists. Evidence based lists show us things that obviously we needed more copies of but branches hadn't informed us about". Overall, collectionHQ has helped Baltimore County Public Library to spend money wisely by introducing evidence to the decision -making process. TIIVII_ SAIV111 GS I The challenge of reducing time spent on report production and streamlining the task of weeding dead stock was to be faced head on at Baltimore County Public Library with the help of collectionHQ. In terms of reporting, all staff can now pull accurate reports easily and efficiently from collectionHQ. It is this user-friendly aspect of the software's reporting function which has helped Baltimore to build a calendar around transfers to ensure that each branch is working on the same collection at the same time. Watson explains that no structure around this task meant that everyone would be working at "different speeds" but "now that we do it collectively, it is easier to notice trends". As for weeding dead stock, after one year of using collectionHQ the time taken to carry out this task has reduced substantially. For example, in 2011 because there had not been a regular weeding of dead stock process in so long, the dead stock report across the 18 branches at Baltimore County Public Library consisted of 648 pages. After one year of systematically weeding through those results, the report across all branches had reduced 77 pages by 2012. In terms of hours spent on weeding through dead stock in that time period, staff across the branches now spend 57 hours less on weeding dead stock than before "that's an entire staff person saving!", highlights Watson. PERFORMANCE IMPROVEMENTS I Not only has the use of collectionHQ at Baltimore County Public Library helped to spend money wisely and save staff time but it has made some overall performance improvements in terms of circulation and enhanced marketing. Watson and team were delighted to discover that structured transfer projects based on collectionHQ reports were having a positive impact on circulation rates at the library. The insight provided by collectionHQ, for example, suggested that between June 2012 and August 2012, the library should transfer 336 fiction books which had not circulated on an average of 9 months. Watson reflects that "since that transfer, those once dead items have now circulated 168 times in just over a month!" In terms of enhanced marketing activities, collectionHQ's'Top Charts' tool has allowed branches to identify top sellers from each collection and create a display. After implementing this merchandizing technique, Watson describes that "the books moved immediately". What's more, developing displays as part of this project was made easy by collectionHQ, "When you print out from collectionHQ the format looks great so we didn't have lots to do in terms of creating the display". collectionHQ has also been useful in public relations through the efficient production of accurate information used for'Patch' announcements. "We are frequently asked questions by people in our'Patch' about what the most popular books are in the library — we can now run that report in seconds". And so, collectionHQ continues to work hard to help maintain happy staff and happy patrons at Baltimore County Public Library! 11110IlllNIHIMIL 'I' I. AN 1111H 11INN 11��N111,1I1MI11111111HEllll11ImiI Vendor Services Agreement Exhibit Page 206 of 206 City of Fort Worth, Texas Mayor and Council Communication DATE: 11/05/19 M&C FILE NUMBER: M&C 19-0284 LOG NAME: 13P19-0184 LIBRARY BOOKS AND SERVICES LIBRARY JC SUBJECT Authorize Execution of Non -Exclusive Agreements with Baker & Taylor, LLC., and Brodart Company for the Purchase of Library Books and Materials and Related Services for the Library Department in a Combined Annual Amount up to $3,175,000.00 and Authorize Four Annual Renewal Options (ALL COUNCIL DISTRICTS) RECOMMENDATION: It is recommended that the City Council authorize execution of non-exclusive agreements with Baker & Taylor, LLC., and Brodart Company for the purchase of library books and materials and related services for the Library Department in a combined annual amount up to $3,175,000.00 and authorize four annual renewal options (ALL COUNCIL DISTRICTS) DISCUSSION: The Library Department approached the Purchasing Division to conduct a bid for annual agreements for library books and services. The Library will purchase materials for adults, teens and children for all Fort Worth Library locations as well as any new locations that open during the agreement period. The Library purchases over 100,000 print books each year. Opening Day Collections for new branches can add another 50,000 books. The agreements will include outsourced cataloging and processing operations, vendor collection development and assessment tools, and drop shipping to library locations. Other formats and vendor services may be added as they become available. In order to procure these services Purchasing issued an Request for Proposal (RFP). The RFP consisted of detailed specifications listing the types of materials and shelf - ready processing services the vendor would be required to provide. The RFP was advertised in the Fort Worth Star -Telegram on July 3, 2019, July 10, 2019, July 17, 2019, July 24, 2019 and July 31, 2019. The City received four bids. Bids were evaluated on a pre -established best value criteria including price, vendor qualifications, access to inventory and delivery services, ability to catalog and process books as specified, quality and depth of online services and collection development tools, ordering standing orders and related services, customer service, reporting services and opening day collection services. Purchasing and Staff from the Library Department evaluated the bids submitted and recommends awarding non-exclusive agreements to Baker & Taylor, LLC., and Brodart Company with an initial one-year term and four one-year options to renew. No guarantee was made that a specific amount of these materials and processing services will be purchased. In addition, an administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. M/WBE OFFICE - A waiver of the goal for MBE/SBE subcontracting requirements was requested by the Purchasing Division and approved by the M/WBE Office, in accordance with the BIDE Ordinance, because the purchase of goods or services is from sources where subcontracting or supplier opportunities are negligible. Upon City Council approval and execution of agreement, the initial term of the agreement shall begin. The purchases will be in ALL COUNCIL DISTRICTS. FISCAL INFORMATION / CERTIFICATION: The Director of Finance certifies that upon approval of the above recommendation and award of the contract, funds are available in the current operating budget, as appropriated, in the General Fund. Prior to any expenditure being incurred, the Library Department has the responsibility to validate the availability of funds. Submitted for City Manager's Office W. Kevin Gunn 2015 Originating Business Unit Head: Reginald Zeno 8517 Additional Information Contact: Cynthia Garcia 8525 Jeff Cope 8313