HomeMy WebLinkAboutContract 36688 CITY SECRETARY,
CONTRACT NO. �
=== Statement of Work for ServiceElite
Both of us agree to add the following Services as part of our ServiceElite contract.
zSeries Software Services
Alert provides the following for selected zSeries Products:
1. automatic electronic notification of High Impact and Pervasive Authorized Program Analysis Reports (called "HIPER APARs") and any
Program Temporary Fixes("PRFs")we discover to be defective(called"PE PTFs");
2. information regarding the installation of new releases of Products or installation of preventive service packages
3. access to Product cross-reference information;
4. the ability to order PTFs and request their electronic or physical delivery;and
5. the ability to order some preventive service packages.
Resolve provides electronic Services to assist you in identifying and resolving problems with the operation of your Eligible zSeries Machines and
eligible Programs installed on them.We provide you:
1. tracking of Authorized Program Analysis Reports(called"APARs")and Program Temporary Fixes(called"PTFs");
2. the ability to electronically report code-related problems to the IBM support center and receive an electronic response;
3. access to Product cross-reference information;
4. access to information on the maintenance of Products and diagnostic information on non-IBM problems;
5. access to eligible Program technical information databases,including a question and answer library;
6. the ability to order PTF's electronically and request electronic or physical delivery;
7. information regarding the installation of new releases of products or installation of PTFs;and
8. the ability to report a suspected hardware problem to IBM electronically.
Attested By:
Marty Hendrix rNO MC REQUIRED
City Secretar,
This 1)Statement of Work,2)its applicable Transaction Documents(e.g.,Attachments,Schedules,and Change Authorizations),and 3)the IBM Customer
Agreement(or an equivalent agreement in effect between us)identified below comprise the complete agreement regarding the Services described in this
Statement of Work and its applicable Transaction Documents and replace any prior oral or written communications between Customer and IBM. In entering
into this Statement of Work,neither party is relying on any representation that is not specified in the Statement of Work or the documents specified in the
preceding sentence,including without limitation any representations concerning: 1)estimated completion dates,hours,or fees to provide any Service;2)
the experiences or recommendations of other parties;or 3)results or savings Customer may achieve.Each party accepts the terms of this Statement of
Work by signing this Statement of Work by hand or,where recognized by law,electronically.
As used in this Statement of Work,"you"and"your"refer to the Enterprise identified below.
Agreed to: Agreed to:
CITY OF FORT WORTH International Business Machines Corporation
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By Gt ,• �D By
Authorized sign ure Authorized signature
Name(type or print): Karen L. Montgomery Name(type or print): l,0/1/1�G �• /�G
Assistant City Manager/CFO
Date: Date:
oZoZp - 3.004'
Enterprise Number:03488000
Reference Attachment number:MA9CXF8
Enterprise address:
DATA PROC DEPT
Statement of Work number:A69W04
1000 THROCKMORTON AVE IBM Address:
FORT WORTH TX76102-6312
IBM CORPORATION
Enterprise telephone number: 1177 BELT LINE ROAD
COPPELL,TX 75019 ^' ^
Enterprise billing Address: , U W t YEN.
CITY OF FORT WORTHIT SOLLITIO APPROVED AS TO
WILLIAMSDEE
1000THROCKMORTON AVE FORAM AND LEGALITY:
000
FORT WORTH TX 76102-6312
Z125 7228-06 10/2007(MK076))
Mcontract A69W04(prepared Page 1 of 1
A � I -ANT CITY ATTORNEY