HomeMy WebLinkAboutContract 53593 CITY SECRETARY
CONTRACTNO. 5 513
NON-EXCLUSIVE SNACK AND BEVERAGE VENDING MACHINE SERVICES
AGREEMENT
This NON-EXCLUSIVE VENDOR SERVICES AGREEMENT ("Agreement") is made and
entered into by and between the CITY OF FORT WORTH ("City"), a Texas home rule municipal
corporation, acting by and through Kevin Gunn,its duly authorized Assistant City Manager,and Compass
Group USA, Inc. through its Canteen Vending Services Division ("Vendor'), a Delaware Corporation,
acting by and through Marc Boman,its duly authorized Division President,each individually referred to as
a"party" and collectively referred to as the "parties."
WHEREAS, City, through its Property Management Department, contracts for the installation,
operation, maintenance, stocking, and servicing of vending machines at numerous City facilities;
WHEREAS,the City is committed to supporting the health of its staff by providing an environment
that encourages and promotes nutritious eating; and
WHEREAS,through RFP No. 19-0000014 the City solicited proposals to award non-exclusive
agreements to vendors for snack and beverage vending machine services on an as-needed basis in
accordance with the City's wellness program and at no cost to the City;
WHEREAS, Vendor was one of the successful bidders awarded a contract to provide snack and
beverage vending machine services to the City;
WHEREAS,City and Vendor wish to set out terms of Vendor's non-exclusive snack and beverage
vending machine services;
NOW, THEREFORE, in consideration of the covenants and agreements contained in this
Agreement,City and Vendor hereby agree as follows:
AGREEMENT DOCUMENTS:
The Agreement documents shall include the following:
1. This Non-Exclusive Snack and Beverage Vending Machine Services Agreement;
2. Exhibit A—Scope of Services;
3. Exhibit B—Service Locations;
4. Exhibit C—Price Schedule;
5. Exhibit D—Vendor's Response to City of Fort Worth RFP No. 1 9-00000 1 4.
Exhibits A,B,C,and D,which are attached hereto and incorporated herein, are made a part of this
Agreement for all purposes.In the event of any conflict between the terms and conditions of Exhibits A,B,
C, and D and the terms and conditions set forth in the body of this Agreement,the terms and conditions of
this Agreement shall control.
1. SCOPE OF SERVICES.
At the City's direction, Vendor shall install, operate, maintain, stock, and service snack and
beverage vending machines for the City of Fort Worth at the City locations specified in Exhibit "B" —
Service Locations. Exhibit"A"—Scope of Services more specifically describes the services to be provided
RECR on-Exclusive Snack and Beverage Vending Machine,Services Agreement OFFECIAL RECORD
FES 2 8 202„utompass Group USA,Inc. MY S CR ART age 1 of-*
CITY OF FORT WORT FT. WOE,IN,7X
CITY SEGRUARY
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hereunder.Vendor understands and agrees that the City may award non-exclusive vending machine services
agreements to multiple vendors and that the City may contract with other vendors for similar vending
machine services.
2. TERM.
This Agreement shall begin on February 1, 2020 ("Effective Date") and shall expire on February
28,2023("Expiration Date"),unless terminated earlier in accordance with this Agreement("Initial Term").
This Agreement may be renewed for two(2)additional one-year renewal periods upon written agreement
of the City and Vendor.
3. CONSIDERATION AND PAYMENT.
3.1. In consideration of the non-exclusive rights granted herein, Vendor shall pay City a 20%
commission of net receipts generated by the vending machines."Net receipts" shall be defined as the total
amount of money received or to be received by Vendor or by any agent, employee, subcontractor, or
franchisor of Vendor from all sales, whether cash or credit, whether collected or uncollected, made as a
result of the service rights being granted under this Agreement after the costs of goods and taxes.
3.2. Payments shall be paid monthly on or before the fifteenth(15th)day of the month following
the end of the applicable month in which commission is being paid,except that the last payment to be made
shall be paid on the effective date of the termination or expiration of the Agreement.
3.3. All payments due to the City shall be due and payable without demand by check at the
office of the Property Management Department Director at: 900 Monroe Street, Suite 400, Fort Worth
Texas 76102,Attention:Contract Compliance;or at such other place in Fort With,Texas as the Director of
the Property Management Department or his/her designee ("Director") may hereafter notify Vendor in
writing with reasonable advance notice, and shall be mad in legal tender of the United States.
3.4. All payments shall be accompanied with monthly statements reflecting gross receipts from
each of the vending machines. For purposes of this agreement, "gross receipts" means and included the
total amount of money received or to be received by Vendor or by any agent, employee, or subcontractor
of Vendor from all sales, whether for cash or credit, whether collected or uncollected, made as a result of
the rights granted under this Agreement.
4. TERMINATION.
4.1 Written Notice. Vendor or City may terminate this Agreement at any time and for any reason
by providing the other party with 90 days' written notice of termination.
4.2 Non-appropriation of Funds. In the event no funds or insufficient funds are appropriated by
City in any fiscal period for any payments due hereunder, City will notify Vendor of such occurrence and
this Agreement shall terminate on the last day of the fiscal period for which appropriations were received
without penalty or expense to City of any kind whatsoever,except as to the portions of the payments herein
agreed upon for which funds have been appropriated.
4.3 Duties and Obligations of the Parties., In the event that this Agreement is terminated prior to
the Expiration Date, City shall pay Vendor for services actually rendered up to the effective date of
termination and Vendor shall continue to provide City with services requested by City and in accordance
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with this Agreement up to the effective date of termination. Upon termination of this Agreement for any
reason,Vendor shall provide City with copies of all completed or partially completed documents prepared
under this Agreement.In the event Vendor has received access to City Information or data as a requirement
to perform services hereunder, Vendor shall return all City provided data to City in a machine readable
format or other format deemed acceptable to City.
5. DISCLOSURE OF CONFLICTS AND CONFIDENTIAL INFORMATION.
5.1 Disclosure of Conflicts. Vendor hereby warrants to City that Vendor has made full disclosure
in writing of any existing or potential conflicts of interest related to Vendor's services under this Agreement.
In the event that any conflicts of interest arise after the Effective Date of this Agreement, Vendor hereby
agrees immediately to make full disclosure to City in writing.
5.2 Confidential Information.Vendor,for itself and its officers,agents and employees, agrees that
it shall treat all information provided to it by City("City Information")as confidential and shall not disclose
any such information to a third party without the prior written approval of City.
5.3 Unauthorized Access. Vendor shall store and maintain City Information in a secure manner
and shall not allow unauthorized users to access, modify, delete or otherwise corrupt City Information in
any way. Vendor shall notify City immediately if the security or integrity of any City Information has been
compromised or is believed to have been compromised, in which event,Vendor shall, in good faith,use all
commercially reasonable efforts to cooperate with City in identifying what information has been accessed
by unauthorized means and shall fully cooperate with City to protect such City Information from further
unauthorized disclosure.
6. RIGHT TO AUDIT.
Vendor agrees that City shall,until the expiration of three (3)years after final payment under this
contract,or the final conclusion of any audit commenced during the said three years,have access to and the
right to examine at reasonable times any directly pertinent books,documents,papers and records,including,
but not limited to,all electronic records,of Vendor involving transactions relating to this Agreement at no
additional cost to City. Vendor agrees that City shall have access during normal working hours to all
necessary Vendor facilities and shall be provided adequate and appropriate work space in order to conduct
audits in compliance with the provisions of this section. City shall give Vendor reasonable advance notice
of intended audits.
7. INDEPENDENT VENDOR.
It is expressly understood and agreed that Vendor shall operate as an independent Vendor as to all
rights and privileges and work performed under this Agreement, and not as agent, representative or
employee of City. Subject to and in accordance with the conditions and provisions of this Agreement,
Vendor shall have the exclusive right to control the details of its operations and activities and be solely
responsible for the acts and omissions of its officers, agents, servants, employees, consultants and
subcontractors.Vendor acknowledges that the doctrine of respondeat superior shall not apply as between
City, its officers, agents, servants and employees, and Vendor, its officers, agents, employees, servants,
Vendors and subcontractors. Vendor further agrees that nothing herein shall be construed as the creation
of a partnership or joint enterprise between City and Vendor. It is further understood that City shall in no
way be considered a Co-employer or a Joint employer of Vendor or any officers, agents, servants,
employees or subcontractor of Vendor. Neither Vendor, nor any officers, agents, servants, employees or
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Compass Group USA,Inc. Page 3 of;,r
subcontractor of Vendor shall be entitled to any employment benefits from City. Vendor shall be
responsible and liable for any and all payment and reporting of taxes on behalf of itself, and any of its
officers, agents,servants, employees or subcontractor.
8. LIABILITY AND INDEMNIFICATION.
8.1 LIABILITY- VENDOR SHALL BE LIABLE AND RESPONSIBLE FOR ANY AND ALL
PROPERTY LOSS, PROPERTY DAMAGE AND/OR PERSONAL INJURY, INCL UDING DEATH,
TOANYAND ALL PERSONS,OFANYKIND OR CHARACTER, WHETHER REAL OR ASSERTED,
TO THE EXTENT CAUSED B Y THE NEGLIGENTA CT(S)OR OMISSION(S),MALFEASANCE OR
INTENTIONAL MISCONDUCT OF VENDOR, ITS OFFICERS, AGENTS, SERVANTS OR
EMPLOYEES
8.2 GENERAL INDEMNIFICATION- VENDOR HEREB Y CO VENANTS AND A GREES TO
INDEMNIFY, HOLD HARMLESS AND DEFEND CITY, ITS OFFICERS, AGENTS, SERVANTS
AND EMPLOYEES,FROMAND A GAINS T A NY A AD ALL CLAIMS OR LAWSUITS OFANYKIND
OR CHARACTER, WHETHER REAL OR ASSERTED, FOR EITHER PROPERTY DAMAGE OR
LOSS (INCLUDING ALLEGED DAMAGE OR LOSS TO VENDOR'S BUSINESS AND ANY
RESULTING LOST PROFITS)AND/OR PERSONAL INJURY,INCLUDINGDEATH, TOANYAND
ALL PERSONS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, TO THE
EXTENT CAUSED BY THE NEGLIGENT ACTS OR OMISSIONS OR MALFEASANCE OF
VENDOR,ITS OFFICERS,AGENTS,SERVANTS OR EMPLOYEES.
8.3 INTELLECTUAL PROPERTY INDEMNIFICATION— Vendor agrees to defend, settle,
or pay,at its own cost and expense,any claim or action against City for infringement of any patent,
copyright,trade mark,trade secret,or similar property right arising from City's use of the software
and/or documentation in accordance with this Agreement, it being understood that this agreement
to defend, settle or pay shall not apply if City modifies or misuses the software and/or
documentation. So long as Vendor bears the cost and expense of payment for claims or actions against
City pursuant to this section,Vendor shall have the right to conduct the defense of any such claim or
action and all negotiations for its settlement or compromise and to settle or compromise any such
claim; however, City shall have the right to fully participate in any and all such settlement,
negotiations, or lawsuit as necessary to protect City's interest, and City agrees to cooperate with
Vendor in doing so. In the event City,for whatever reason, assumes the responsibility for payment
of costs and expenses for any claim or action brought against City for infringement arising under this
Agreement, City shall have the sole right to conduct the defense of any such claim or action and all
negotiations for its settlement or compromise and to settle or compromise any such claim; however,
Vendor shall fully participate and cooperate with City in defense of such claim or action.City agrees
to give Vendor timely written notice of any such claim or action,with copies of all papers City may
receive relating thereto. Notwithstanding the foregoing, City's assumption of payment of costs or
expenses shall not eliminate Vendor's duty to indemnify City under this Agreement. If the software
and/or documentation or any part thereof is held to infringe and the use thereof is enjoined or
restrained or,if as a result of a settlement or compromise,such use is materially adversely restricted,
Vendor shall, at its own expense and as City's sole remedy, either: (a) procure for City the right to
continue to use the software and/or documentation;or(b)modify the software and/or documentation
to make it non-infringing, provided that such modification does not materially adversely affect
City's authorized use of the software and/or documentation; or (c) replace the software and/or
documentation with equally suitable, compatible, and functionally equivalent non-infringing
software and/or documentation at no additional charge to City; or (d) if none of the foregoing
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alternatives is reasonably available to Vendor terminate this Agreement,and refund all amounts paid
to Vendor by City,subsequent to which termination City may seek any and all remedies available to
City under law.
9. ASSIGNMENT AND SUBCONTRACTING.
9.1 Assi n� ment. Vendor shall not assign or subcontract any of its duties, obligations or rights
under this Agreement without the prior written consent of City.If City grants consent to an assignment,the
assignee shall execute a written agreement with City and Vendor under which the assignee agrees to be
bound by the duties and obligations of Vendor under this Agreement.Vendor and Assignee shall be jointly
liable for all obligations of Vendor under this Agreement prior to the effective date of the assignment.
9.2 Subcontract. If City grants consent to a subcontract, sub Vendor shall execute a written
agreement with Vendor referencing this Agreement under which sub Vendor shall agree to be bound by the
duties and obligations of Vendor under this Agreement as such duties and obligations may apply. Vendor
shall provide City with a fully executed copy of any such subcontract.
10. INSURANCE.
Vendor shall provide City with certificate(s)of insurance documenting policies of the following types and
minimum coverage limits that are to be in effect prior to commencement of any work pursuant to this
Agreement:
10.1 Coverage and Limits
(a)Commercial General Liability:
$1,000,000-Each Occurrence
$2,000,000- Aggregate
(b) Automobile Liability:
$1,000,000-Each occurrence on a combined single limit basis
Coverage shall be on any vehicle used by Vendor, its employees, agents,
representatives in the course of providing services under this Agreement. "Any
vehicle"shall be any vehicle owned,hired and non-owned.
(c) Worker's Compensation:
Statutory limits according to the Texas Workers' Compensation Act or any other
state workers' compensation laws where the work is being performed
Employers' liability
$100,000 -Bodily Injury by accident; each accident/occurrence
$100,000 -Bodily Injury by disease; each employee
$500,000 -Bodily Injury by disease;policy limit
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10.2 General Requirements
(a) The commercial general liability and automobile liability policies shall add City
as an additional insured thereon, as its interests may appear. The term City shall
include its employees, officers, officials, agents, and volunteers in respect to the
contracted services.
(b) The workers' compensation policy shall include a Waiver of Subrogation (Right
of Recovery)in favor of City.
(c) A minimum of Thirty (30) days' notice of cancellation or reduction in limits of
coverage shall be provided to City. Ten(10)days' notice shall be acceptable in the
event of non-payment of premium.Notice shall be sent to the Risk Manager, City
of Fort Worth,200 Texas Street,Fort Worth,Texas 76102,with copies to the Fort
Worth City Attorney at the same address.
(d) The insurers for all policies must be licensed and/or approved to do business in the
State of Texas. All insurers must have a minimum rating of A- VII in the current
A.M.Best Key Rating Guide,or have reasonably equivalent financial strength and
solvency to the satisfaction of Risk Management. .If the rating is below that
required,written approval of Risk Management is required.
(e) Any failure on the part of City to request required insurance documentation shall
not constitute a waiver of the insurance requirement.
(f) Certificates of Insurance evidencing that Vendor has obtained all required
insurance shall be delivered to the City prior to Vendor proceeding with any work
pursuant to this Agreement.
11. COMPLIANCE WITH LAWS,ORDINANCES,RULES AND REGULATIONS.
Vendor agrees that in the performance of its obligations hereunder, it shall comply with all applicable
federal,state and local laws, ordinances,rules and regulations and that any work it produces in connection
with this Agreement will also comply with all applicable federal,state and local laws,ordinances,rules and
regulations. If City notifies Vendor of any violation of such laws, ordinances, rules or regulations, Vendor
shall immediately desist from and correct the violation.
12. NON-DISCRIMINATION COVENANT.
Vendor, for itself, its personal representatives, assigns,subcontractors and successors in interest, as part of
the consideration herein, agrees that in the performance of Vendor's duties and obligations hereunder, it
shall not discriminate in the treatment or employment of any individual or group of individuals on any basis
prohibited by law. IF ANY CLAIM ARISES FROM AN ALLEGED VIOLATION OF THIS NON-
DISCRIMINATION COVENANT BY VENDOR, ITS PERSONAL REPRESENTATIVES,
ASSIGNS, SUBCONTRACTORS OR SUCCESSORS IN INTEREST, VENDOR AGREES TO
ASSUME SUCH LIABILITY AND TO INDEMNIFY AND DEFEND CITY AND HOLD CITY
HARMLESS FROM SUCH CLAIM.
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13. NOTICES.
Notices required pursuant to the provisions of this Agreement shall be conclusively determined to
have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or
representatives,(2)delivered by facsimile with electronic confirmation of the transmission, or(3)received
by the other party by United States Mail,registered, return receipt requested,addressed as follows:
To CITY: To VENDOR:
City of Fort Worth Compass Group USA,Inc.
Attn:Kevin Gunn,Assistant City Manager Marc Boman, Division President
200 Texas Street 4301 Beltwood Parkway North
Fort Worth,TX 76 1 02-63 1 4 Dallas,TX 75244
Facsimile: (817)392-8654 Facsimile: (214)288-3579
With copy to Fort Worth City Attorney's Office at With copy to:
same address Compass Group USA,Inc.,Attn: General Counsel,
2400 Yorkmont Road, Charlotte, NC 28217 and
Canteen Vending Services, Attn: President, 2400
Yorkmont Road, Charlotte,NC 28217
14. SOLICITATION OF EMPLOYEES,
Neither City nor Vendor shall, during the term of this Agreement and additionally for a period of
one year after its termination, solicit for employment or employ, whether as employee or independent
Vendor, any person who is or has been employed by the other during the term of this Agreement, without
the prior written consent of the person's employer.Notwithstanding the foregoing, this provision shall not
apply to an employee of either party who responds to a general solicitation of advertisement of employment
by either party.
15. GOVERNMENTAL POWERS.
It is understood and agreed that by execution of this Agreement, City does not waive or surrender
any of its governmental powers or immunities.
16. NO WAIVER.
The failure of City or Vendor to insist upon the performance of any term or provision of this
Agreement or to exercise any right granted herein shall not constitute a waiver of City's or Vendor's
respective right to insist upon appropriate performance or to assert any such right on any future occasion.
17. GOVERNING LAW/VENUE.
This Agreement shall be construed in accordance with the laws of the State of Texas.If any action,
whether real or asserted, at law or in equity, is brought pursuant to this Agreement, venue for such action
shall lie in state courts located in Texas.
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18. SEVERABILITY.
If any provision of this Agreement is held to be invalid, illegal or unenforceable, the validity,
legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
19. FORCE MAJEURE.
City and Vendor shall exercise their best efforts to meet their respective duties and obligations as
set forth in this Agreement, but shall not be held Iiable for any delay or omission in performance due to
force majeure or other causes beyond their reasonable control, including, but not limited to, compliance
with any government law, ordinance or regulation, acts of God, acts of the public enemy, fires, strikes,
lockouts, natural disasters, wars, riots, material or labor restrictions by any governmental authority,
transportation problems and/or any other similar causes.
20. HEADINGS NOT CONTROLLING.
Headings and titles used in this Agreement are for reference purposes only, shall not be deemed a
part of this Agreement,and are not intended to define or limit the scope of any provision of this Agreement.
21. REVIEW OF COUNSEL.
The parties acknowledge that each party and its counsel have reviewed and revised this Agreement
and that the normal rules of construction to the effect that any ambiguities are to be resolved against the
drafting party shall not be employed in the interpretation of this Agreement or Exhibits A,B, C,and D.
22. AMENDMENTS/MODIFICATIONS/EXTENSIONS.
No amendment, modification, or extension of this Agreement shall be binding upon a party hereto unless
set forth in a written instrument,which is executed by an authorized representative of each party.
23. ENTIRETY OF AGREEMENT.
This Agreement, including Exhibits A, B, C, and D contains the entire understanding and
agreement between City and Vendor, their assigns and successors in interest, as to the matters contained
herein. Any prior or contemporaneous oral or written agreement is hereby declared null and void to the
extent in conflict with any provision of this Agreement.
24. COUNTERPARTS.
This Agreement may be executed in one or more counterparts and each counterpart shall, for all
purposes, be deemed an original, but all such counterparts shall together constitute one and the same
instrument.
25. WARRANTY OF SERVICES.
Vendor warrants that its services will be of a high quality and conform to generally prevailing
industry standards.City must give written notice of any breach of this warranty within thirty(30)days from
the date that the services are completed. In such event, at Vendor's option, Vendor shall either (a) use
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commercially reasonable efforts to re-perform the services in a manner that conforms with the warranty,or
(b)refund the fees paid by City to Vendor for the nonconforming services.
26. IMMIGRATION NATIONALITY ACT.
Vendor shall verify the identity and employment eligibility of its employees who perform work
under this Agreement, including completing the Employment Eligibility Verification Form (I-9). Upon
request by City, Vendor shall provide City with copies of all 1-9 forms and supporting eligibility
documentation for each employee who performs work under this Agreement. Vendor shall adhere to all
Federal and State laws as well as establish appropriate procedures and controls so that no services will be
performed by any Vendor employee who is not legally eligible to perform such services. VENDOR
SHALL INDEMNIFY CITY AND HOLD CITY HARMLESS FROM ANY PENALTIES,
LIABILITIES, OR LOSSES DUE TO VIOLATIONS OF THIS PARAGRAPH BY VENDOR,
VENDOR'S EMPLOYEES, SUBVENDORS, AGENTS, OR LICENSEES. City, upon written notice
to Vendor, shall have the right to immediately terminate this Agreement for violations of this provision by
Vendor.
27. OWNERSHIP OF WORK PRODUCT.
City shall be the sole and exclusive owner of all reports, work papers, procedures, guides, and
documentation, created, published, displayed, and/or produced in conjunction with the services provided
under this Agreement(collectively, "Work Product"). Further, City shall be the sole and exclusive owner
of all copyright, patent, trademark, trade secret and other proprietary rights in and to the Work Product.
Ownership of the Work Product shall inure to the benefit of City from the date of conception, creation or
fixation of the Work Product in a tangible medium of expression (whichever occurs first). Each
copyrightable aspect of the Work Product shall be considered a"work-made-for-hire" within the meaning
of the Copyright Act of 1976, as amended. If and to the extent such Work Product, or any part thereof, is
not considered a "work-made-for-hire" within the meaning of the Copyright Act of 1976, as amended,
Vendor hereby expressly assigns to City all exclusive right, title and interest in and to the Work Product,
and all copies thereof,and in and to the copyright,patent,trademark,trade secret,and all other proprietary
rights therein, that City may have or obtain, without further consideration, free from any claim, lien for
balance due,or rights of retention thereto on the part of City.
28. SIGNATURE AUTHORITY.
The person signing this Agreement hereby warrants that he/she has the legal authority to execute
this Agreement on behalf of the respective party,and that such binding authority has been granted by proper
order, resolution, ordinance or other authorization of the entity. Each party is fully entitled to rely on these
warranties and representations in entering into this Agreement or any amendment hereto. A signature
received via facsimile or electronically via email shall be as legally binding for all purposes as an original
signature.
29. CHANGE IN COMPANY NAME OR OWNERSHIP
Vendor shall notify City's Purchasing Manager, in writing, of a company name, ownership, or
address change for the purpose of maintaining updated City records.The president of Vendor or authorized
official must sign the letter. A letter indicating changes in a company name or ownership must be
accompanied with supporting legal documentation such as an updated W-9, documents filed with the state
indicating such change, copy of the board of director's resolution approving the action, or an executed
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merger or acquisition agreement. Failure to provide the specified documentation so may adversely impact
future invoice payments.
30. PROHIBITION ON CONTRACTING WITH COMPANIES THAT BOYCOTT ISRAEL
If Vendor has fewer than 10 employees or the Agreement is for less than$100,000,this section 30
does not apply. Vendor acknowledges that in accordance with Chapter 2270 of the Texas Government
Code, City is prohibited from entering into a contract with a company for goods or services unless the
contract contains a written verification from the company that it: (1) does not boycott Israel; and (2) will
not boycott Israel during the term of the contract. The terms "boycott Israel" and "company" shall have
the meanings ascribed to those terms in Section 808.001 of the Texas Government Code. By signing this
Addendum, Vendor certifies that Vendor's signature provides written verification to City that Vendor: (1)
does not boycott Israel; and(2)will not boycott Israel during the tenn of the Agreement.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement in multiples this
day of ,2020.
(signature page follows)
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ACCEPTED AND AGREED,
CITY OF FORT WORTH;
CONTRACT COO PLZANCFo MANAGEfL
By signing I acknowledge t11ut t$m the parson
responsible for the monitoring and nrlmiiiistrnliorl(of
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APPROVAL RECOMMENDED: vuo: Sr. . din In Servt gcr
APPROVED AS TO F17#iM AND LEGALITY,
By: _
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Ti lie: Nciperty anapmrait DIrectur 13
Maine: Mnit Murray
ATTEST 'Title. Assistant City Atiornoy
CONTRACT ALITHORT ATrON.
AC: NotMgtLired
By. J
ate, Mary •.ti {.,
Title, City Sotretwy
VENDOR;
Cowpass Group VISA,Inc. by and through Its ATTEST'
Canteen Vc1rrl ug.SuIvIce-N D11,18lolr
BY: e " _ Name: Julia M, Willis _
-Name, Marc Boman Title, Emmi "A[uJawnl
'1Ur. DIvislon Presidallt
Cate: z +2Dn
CJTY SECREMA
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omrmss Group I ISA, Inc. Page 1 i of
EXHIBIT A
SCOPE OF SERVICES
The City grants the Vendor the non-exclusive right to,without cost to the City, install,maintain,operate,
stock, and service snack and beverage vending machines at each of the specified City locations as listed in
Exhibit B, "Service Locations."The Vendor shall work collaboratively with the City's wellness program
to support workplace wellness goals.
Service Locations—The City reserves the right to add or remove Service Locations at any given time.
1.PRODUCTS AND STOCKING
1.1.Products offered shall include a variety of beverages, snack food items and vended entrees.
1.2.The City requires 75%of snack and beverage options to meet the following nutrition guidelines:
1.2.1.Snack Products: Snack foods, nut and seed snacks must be no more than 1.5 ounces and
have no more than 230 milligrams of sodium per package.No snack food should contain
trans-fat and all snack foods must contain 230 milligrams or less of sodium per package.At
least seventy five percent(75%)of all snack foods offered will meet the following criteria
(these criteria do not apply to uncoated seeds or nuts):
1.2.1.1.Contain 200 or fewer calories per package;
1.2.1.2.Have no more than 35%of calories from fat;
1.2.1.3.Have no more than 10%of calories from saturated fat,except for snacks containing
100%nuts or seeds with no added fats or sugars;
1.2.1.4.Contain 10 grams or fewer of sugar per package
1.2.1.5.Have no more than 35%of calories from sugar, except for fruit vegetables, and
yogurt,which may contain up to 30 grams per S ounces
1.2.2.For Beverages:
1.2.2.1.At least 50%must be water without caloric sweeteners,milk, 100 percent fruit or
vegetable juice,or juiced combined with water;
1.2.2.2.Milk may only be 2%, 1%,nonfat, or a milk alternative;
1.2.2.3.Vegetable juice may contain no more than 230 milligrams of sodium per container
1.2.3.Vended Entrees include,but are not limited to: warm and cold cereals;prepared salads,
sandwiches, (on bread, or wraps,burritos,pitas,etc.), canned soups and stews; and items such
as dinner-style entrees combining meats,vegetables,starches, fruits,grains, etc.
1.2.3.1.100%of entree-type foods(e.g., sandwich, pizza,and burger)must meet all of the
following criteria:
1.2.3.1.1.No more than 400 calories per item as offered(per package)
1.2.3.1.2.No more than 35%calories from fat(which would be no more than 15 grams of fat
for a 400 caloric item, for example)
1.2.3.1.3.No more than 10%calories from saturated fat(which would be no more than 4
grams saturated fat for a 400 calorie entree-type item, for example); 0 grams trans fat
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 1 of;br
1.2.3.1.4.No more than 35%of calories from total sugars and a maximum of no more than 15
grams of total sugars in the item
1.2.3.1.5.No more than 480 mg of sodium per item as offered
1.2.3.1.6.Each food item must contain at least two of the following: 1) a quarter cup of fruit,
non-fried vegetable, fat-free/low-fat dairy,or 2) 1 oz. of nuts or seeds or 1 Tbsp. of
nut butter,or 3) at least 50%of the grain ingredients are whole grain(determined by
the product having whole grain as the first ingredient,from the manufacturer,or if the
product has a whole grain claim),or 4) at least 10%of the Daily Value of a naturally
occurring nutrient of public health concern(calcium,potassium,vitamin D, or fiber)
1.3.Vendor will ensure that no out of date products remain in machines. Expiration dates must be on
each of the products offered for sale in the vending machine and should clearly show the month
and the year of expiration. Vendor shall be responsible for the disposal of expired products.
1.4.Vendor shall regularly stock and maintain,no Iess than every five(5)business days, machines
with snack and beverages,prepared and dispensed in accordance with all sanitation and health
standards.The City will be placed on a scheduled route.The City may request the Vendor to
change the frequency depending on vending usage.Restocking and collection of monies on all
machines shall be done between the hours of 8:00 a.m, and 5:00 p.m. Monday through Friday
(excluding City holidays).
1.5.Light-speed technology and real-time data,machines communicate back to Canteen offices four
times a day indicating which items need to be restocked. Schedulers will place orders with pick
line personnel and pull orders daily for each route by machine for the specific products that are
needed on each route daily. Some machines will be serviced more frequently than others based on
the number of locations of machines.
1.6.All food and beverage products must be delivered and placed in machines in their original
wrappers or in a sanitized bulk dispenser that fits on the machine as a unit.
1.7.The City reserves the right to request additional products that meet nutritional guidelines created
by the City during the term of this contract.
1.8.Vendor shall provide nutrition facts/nutrition labels to the Contract Administrator prior to
stocking new products.
1.9.Vendor shall provide high quality products that are not damaged, out of date or recalled. In the
event the product is recalled, Contract will notify the Contract Administrator immediately.
Products cannot be listed on the United States Department of Agriculture, `Current Recall and
Alerts' (http://www.fsis.usda.gov/wps/portal/fsis/topics/recalls-and-public-health-alerts/current-
recalls-and-alerts)or U.S. Food and Drug Administration, `Recalls,Market Withdrawals, &
Safety Alerts' (http://www.fda.gov/Safety/Recalls/default.htm)websites. Recalled products must
be pulled from machines within two(2)business days of recall.
1.10.Vendor shall provide a clear warning message for any product that contains peanuts on each snack
machine.
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 2 of 4
2. MERCHANDISING/PLANOGRAMS:
2.1.Promotional or marketing signage on vending shall be for healthy vending options only.
2.2.Vending options that meet the healthy vending guidelines shall be optimally merchandised at eye
level and/or grouped together.
3. EQUIPMENT,PLACEMENT AND INSTALLATION
3.1.Vendor shall provide equipment that is modern and of the latest machine technology, which will
accept cash,coin,debit,credit as well as ApplePay and Google Wallet cashless payment options
(Payment options details in page 35 of bid)
3.2.All machines will make change and maintain adequate escrow.
3.3.All machines will be equipped with internal countershneters to validate unit sales.
3.4.Vendor shall provide new snack machines at each location. All drink equipment shall be three
years old or newer.
3.5.All equipment shall be Energy star-rated for efficiency. Both snack and beverage machines shall
require a 110v outlet and both should be plugged into one 20 amp dedicated circuit.
3.6.Equipment shall be electrically efficient,quiet, have unit sales counting capabilities and be
aesthetically acceptable to the City.All selection buttons will clearly display the product,package
size and price for each item.
3.7.Equipment supplied will be the type approved or recognized by the National Sanitation
Foundation,the National Automatic Merchandising Association or a recognized State or local
health department or testing laboratory. Such equipment will be inspected and approved by the
City at time of installation.
3.8.Equipment shall have electronic timers or occupancy sensors and controller that allow each
specific location to set the time of operation which will shut off lighting in the machine and
cycles the compressor to maintain product temperature.
3.9. Equipment will be the property of Vendor. Vendor shall be responsible for furnishing,
installing,moving, maintaining,servicing,repairing and/or replace the vending machines at no
charge to the City, unless otherwise agreed upon by the City.
3.10.Machines should be installed so as not to be obtrusive,cause any seepage or debris build-up
underneath. Vending machines will not obstruct the flow of foot traffic or interfere with
emergency exits or access areas. Vending machines must be securely fastened to the wall,floor or
other structure,or otherwise secured in such a way as to prevent them from being rocked,
bounced or tipped.
3.11.The City reserves the right to require machines be relocated to a different space within the same
facility.
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 3 of;
3.12.Vendor will assume all responsibility for damages caused by neglect,vandalism or any other
cause.Vendor will be responsible for the security of the machines. No keys will be kept at the
buildings.
3.13.Machines will be maintained and in proper working order at all times. The Vendor will maintain
the cleanliness of all vending machines. It is the responsibility of the Vendor to clean the inside
and the outside of all vending machines during each service visit.
3.14.Upon expiration or termination of the contract,the Vendor must remove all machines within ten
(10)business days of notification to the Contract Administrator.
3.15.All food vending machines must comply with all Federal, State,County and City Codes.Vendor
will pay all sales tax and other taxes to be paid and license fees necessary for the vending
machine installation.
3.16.Vendor will be responsible for all damages to people and/or property arising out of the Vendor's
equipment or Vendor's employees' negligent acts or omissions.Any such damage must be
reported immediately to the City.
3.17.Modifications to building structure,electrical systems,plumbing,and any other part of the
physical City building must be authorized,reviewed and approved by the City.
3.18.Vendor shall add additional vending machines of any type listed and/or types not listed should
the City deem it necessary or desirable during the life of the contract.The City will give Vendor
adequate notice of such new locations or other type machines in order that additional machines
might be secured. The City makes no warranty regarding the number of additional locations,
which may be authorized under the proposed contract.
3.19.Vendor agrees to change machine locations upon consultation with the building administrator
and agreement between the vendor and administrator as to the advisability of such changes.
3.20.The City reserves the right to discontinue locations in the best interest of the City. The City will
be the sole judge in such cases.
4. SERVICE AND REPAIRS
4.1. Vendor will provide all service for the machines, including,but not Iimited to,filling,repairing,
cleaning,removal of money,counting of money and returning the commission check to the City
accounting department.
4.2. Vendor will be required to furnish all machines, labor,parts,etc.,to maintain the vending
machines in first-class operating condition at their expense.
4.3. The machines will be kept clean,repaired,and neat in appearance at all times. Vendor will
maintain a program of regular preventative maintenance and replacement of worn,damaged,or
malfunctioning machines. Vendor will make a reasonable attempt to fix a machine within(2)
two working days of receiving notification of the problem.The City may require that Vendor
replace machines that cannot be returned to service within five(5)working days of the service
call.The replacement machines will be the same year,type and model or better than the
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 4 of r•1
machines replaced.
4.4. Machines that malfunction three or more times within a 30-day period must be replaced with the
same year,type and model or better machine at no additional expense to the City.
4.5. At a minimum, service/repair calls must be addressed within two(2)business days and repair or
replacement of non-functional machines must be addressed within two (2)days of notification.
Vendor will service the machine as many times as necessary to keep the vending machines
properly supplied and in good working order.
4.6. Vendor will provide a 24-hour response time to all service calls. If the calls come in after hours,
Vendor will provide an after-hour line through which calls can be dispatched through. If a tech
does not arrive within two(2) days of notification,the call can be escalated to the service
manager. If the service manager is not available,the district manager will then get involved.
4.7. The names and telephone numbers of service personnel will be affixed to each machine located
in a visible place.
4.8. The City reserves the right to terminate the contract if Vendor does not respond to service calls
for inoperative machines,and machines are not maintained and kept in working order, and
malfunctioning machines are not replaced or repaired in accordance with proposed response
times as referenced in 4.5.
4.9. Preventive maintenance on all machines will be done between the hours of 8:00 a.m.and 5:00
p.m. Monday through Friday(excluding City holidays).
4.10.The holidays observed by the City are:New Year's Day,Martin Luther King Day,Memorial
Day, Independence Day,Labor Day,Thanksgiving Day, and Christmas Day.
4.11.Vendor will protect City property during the servicing of machines.
4.12.The City reserves the right to require an inventory of merchandise upon the operator's entering
and leaving the City's various buildings or at any time the City feels the need for such an
inventory.
4.13.During the term of this contract,all Vendor's vehicles will be clearly marked with the Vendor's
logo and brand. Route personnel will be outfitted in a Vendor uniform shirt that identify the
Vendor and the employees by name.
4.14.Vendor will be responsible for performing criminal history record checks in accordance with
federal, state and local requirements, City mandates, and best practices on all personnel assigned
to work on the City's contract. All Vendor's employees are required to pass a five-panel drug
test, county background check, inclusive of social security, courts-county criminals.In addition,
any Vendor's employee that is required to drive a motor vehicle for work must be given and
required to pass the Department of Transportation Motor Vehicle check.
4.15.Subject to the City's sole discretion,Vendor will have the right to enter upon public City
premises at all reasonable times when such public facilities are normally open,for the purpose of
servicing and inspecting said machines and for removal of such machines upon the termination
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 5 of ;
of this contract.Vendor agrees that it will comply with any necessary security protocols
(including,but not limited to, sign-in sheets or escorts),at City premises that are not open to the
public.
4.16.Vendor's employees are expected to conduct themselves in a courteous,safe,and responsible
manner.This includes refraining from any behavior or actions while on City property that may
be deemed offensive or unsafe by the City of Fort Worth and complying with all related policies
and procedures.
4.17.Vendor will be prime Vendor for all services.There will be no subcontracting of any portion of
the contracted services.
S. METER READINGS
5J. All vending machines must have a counterlmeter. Monthly meter readings will be sent to the
City's Contract Administrator reflecting the machines ID number,starting and ending meter
readings on each machine and the dates the meters were read.Readings will specify total sales
and the City's percent of commission for each machine. The readings will be due within 15 days
of meter reading.
5.2. Commissions will be paid to The City of Fort Worth by the 15th of the month following meter-
readings.
6. REFUNDS
6.1. Vendor will have a written refund policy including a timeline for refunds to be issued. Each
vending machine will have contact information for refund on damaged goods or when customers
do not receive product for their money due to a malfunction of the machine.
6.2. Vendor will utilize"eChecks"for customer vending refunds."eChecks"are electronically
initiated/signed checks that can be emailed directly to the intended recipient, and printed locally
for deposit purposes,just like any other check, eChecks capability will be provided by Vendor
by Deluxe, who is a vendor that offers this newer eCheck technology as an Accounts Payable
solution for many large organizations. In an effort to improve the customers refund experience,
increase field office labor efficiency,and decrease postage and office supply costs, Vendor is
moving forward with a full vending rollout of eChecks as solution for customer refunds.
eChecks will not be used for Ave C and OCS refunds at the present time—only vending refunds
are eligible to be sent through an eCheck.
7. VENDOR PERFORMANCE
7.1. The City and Vendor shall meet, on an annual basis or as-needed,to review sales and modify
product selection if necessary.A City representative will immediately notify the Vendor of any
service deficiencies including,but not limited to:
7,1.1.Failure to respond to service calls in a timely manner(within two(2)business days);
7.1.2.Machines are not maintained or kept in working order;
7.1.3.Malfunctioning machines are not repaired or replaced within two(2)weeks;
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 6 of,
7.1.4.Expired food is not removed or products are not being rotated;
7.2. The Vendor's escalation matrix will be utilized for any identified deficiencies. If repeated
deficiencies occur over a period of thirty(30)days,the City will give a written cure notice to the
Vendor stating the deficiencies. Unless deficiencies are corrected within thirty(30) days,after
the date Vendor is notified by City of such deficiencies,the City reserves the right to terminate
the contract immediately.
7.3. Vendor will assign an Account Manager to the City's account who is able to maintain open and
timely communication with City staff at all times, who can be reached during normal business
hours and who will be responsible for passing special instructions on to workers in the event of
an employee or facility emergency.
7.4. The Account Manager will be solely responsible and accountable for the quality of work,
providing supervision and addressing disciplinary issues that may arise in connection with its
workers.The Account Manager must be directly reachable by telephone or email.An answering
service or answering machine is not acceptable.The escalation matrix will be used in the event
the Account Manager is not available or is unable to resolve an issue to the City's satisfaction. If
changes are made,a revised matrix must be submitted to the City's Contract Administrator with
the most current contact information.
8. TRANSITION AND INSTALLATION SCHEDULE
8.1. Upon the Effective Date of the Agreement,the City and Vendor agree to the following schedule:
8.2. At least four(4)weeks prior to the service start date,a kick-off meeting will be held at Property
Management Department,900 Monroe Street,4th floor, Suite 402. The meeting topics may
include, but are not limited to: Vendor on-boarding/implementation plan,placement of vending
machine,terms and conditions of contract and,access requirements to City facilities
8.3. Prior to the installation of machines the Vendor and a representative from the City shall conduct
a walkthrough of each facility to allow the Vendor to measure available space for machines to
ensure the proper equipment is ordered and eliminate issues on installation day. Vendor will
make recommendations of the amount of equipment needed based on their understanding of the
ratio of total population versus the amount of equipment need.
8.4. Installation of all vending machines shall be completed within 30-45 days.
8.5. Vendor shall work with the City to develop a plan of transition by location to ensure that there is
a cohesive schedule created for all parties—including the exit of the current vendor.
8.6. Future vending machines,if deemed necessary by the City,shall be installed under normal
service provisions as mutually agreed upon between the City and Vendor and shall be subject to
the terms of this Agreement.
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 7 of . A
EXHIBIT B
SERVICE LOCATIONS
LOCATION ADDRESS O.-OF 9 of M
MACHINES Employees
1 City Hail 200 Texas St, 5- PUblicand 508
Employee
only
2 Public Safety Building 1000 2 Public 117
Throckmorton St.
3 Annex [wilding 908 Monroe St. 2 Employee 163
only
4 Zipper Building 275 W 13th St. 2 Employee 124
only
5 C5ordon Swift Building 900 Monroe St_ Z Public 92
6 James Ave. Facilities/TPW 5001 James Ave. 2 Employee 46
only
7 Public Safety Tralning Center 511 W. Felix St. 4 Employee See 505 VV_
(PSTC) Po lice TrainirFg only Felix
8 Public Safety Training Center 509 W. Felix St. 3 Employee See 505 W.
(PSTC) Fire Training only Felix
9 Public Safety Training Center 505 W. Felix St. 2 Employee 347
(PSTC)Administration only
10 Animal Control 4900 Martin St. 2 Public 82
11 1=W -Central Library 500 W 3rd St. 2 Employee 89
only _
12 Hazel Harvey Peace Center 818 Missouri Ave. 2 Employee 140
only
13 FW -Business Assistance Center 1150 South 0 L mp?oy c 21
Freeway on Iv
14 Southside Service Center-Fleet 4100 Columbus 2 Employee 29
Trail only
15 Water Service Center - f feet 2227 W, Daggett 2 Elnployee 1/
Ave_ only
16 James Ave.Service Center-Fleet 5021 James Ave. 2 Employee 64
_ only
17 Ndrth Service Center_ Fleet 317 Hillshire Dr_ 2' Employee 6
only
18 Borth Service Center - 309 Hillshire Dr. 2 Employee 8
Administration Building only
19 PD Fleet/Auto PULFnd 2500 Brennan Ave 221 Puhilc ?9
20 Tactical Operations Facility 3900 Barnett St. 2 Employee 40
only
21 Police Department 3532 Joyce Dr. � Etn Erioyee —
oF�ly
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 8 of
LOCATION ADDRESS NOF Atcessiblilty a of
MACHMES Employees
22 Southeast Compound 5000 Martin Luther 3 mployee 20
King Freeway only
23 ivleacham Airpor't;q" 4201 N. Alain St. _ ��,fSl r .26
24 Charles Haws Athletic Center 600 Congress St. 2 Public 24
25 Parks D40artrn0t �-North 1700 Brennan Ave. F i„ployee 16
District Operatlon5
26 Parks Department-East District 2300 Avenue H 0 Employee 11
Operations only
27 Parks Department • 42005outh 2 Employee 77
AdrnlnisIratlon Offices Freeway, Suite only
22.00
28 Andrew Doc Sessions Community 201 S Sylvania Ave. 2 Public 6
Center _
29 Chisholm Trail Community 4936 McPherson 2 Public 4
Center Blvd.
30 Como Community Center 4900 Horne St. 3 Public 10
31 D lam ond H i11 COn)MUnity Center 1101 NE 36th St. 1 public 4
32 Eugene McCray Community 4932 Willbarger St. 0 Public 4
Center
33 Fire 5tatlon Commu nity Center 1601 Hpscomh (1 P u b i 1 3
34 Greenbriar Community Center 5200 Hemphill St. 2 Public 3
35 Handley Meadow hrook 6201 Beaty 0 pulAir. 3
36 Highland Hills Community Center 1600 Glasgow Rd. 2 Public 3
37 Hillside Community Center 1201 E. Maddox I Public 3
38 Martin Luther King Community 5565 Truman Dr. 2 Public 7
Center
39 North Tri-Ethnic Cammujiity 1 2950 Roosevelt 2 Public 7
Center Ave.
40 Northside Community Center 1100 NW 18th St. 1 Public 8
41 R.O Eva ns.COMM unity Center 3242 LackIand Rd, 2 Public 3
42 Riverside Community Center 3700 E. Belknap 2 Public 3
43 SouthsKe Community Center 959 E Rosedale St. 2 Public 4
44 Southwest Community Center 6300 Welch Ave. 2 Public 4
45 Sycamore Community Center 2525 E. Rosedale 2 PublIc 4
46 Thomas Place Community Center 4237 Lafayette 1 Public 4
Ave.
47 Victory Forest Community 3427 Hemphill 2 Public 3
Center
48 Worth Heights Community 3551 New York 2 Public 8
Center Ave.
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 9 of.�
EXHIBIT C
PRICE SCHEDULE
COMMISSION
Vendor will pay the City a 20%commission on all snack and vending machines sales. Commissions shall
be paid monthly on or before the fifteenth(15")day of the month following the end of the applicable
month in which commission is being paid.
All payments due to the City shall be due and payable without demand by check at the office of the
Property Management Department Director at: 900 Monroe Street, Suite 400,Fort Worth Texas 76102,
Attention: Contract Compliance; or at such other place in Fort With,Texas as the Director of the Property
Management Department or his/her designee("Director")may hereafter notify Vendor in writing with
reasonable advance notice,and shall be mad in legal tender of the United States.
All payments shall be accompanied with monthly statements reflecting gross receipts from each of the
vending machines.For purposes of this agreement,"gross receipts"means and included the total amount
of money received or to be received by Vendor or by any agent,employee, or subcontractor of Vendor
from all sales,whether for cash or credit,whether collected or uncollected,made as a result of the rights
granted under this Agreement.
ITEMS AND PRICING
Product prices may be adjusted by Vendor annually at a rate equal to the greater of the then-current,
relevant rate published for the Employment Cost Index or the national or regional Consumer Price Index.
As a way to incentivize the purchase of healthy items the Vendor will adopt the following pricing
strategy: Lower the healthy items by a range of$0.10-$0.20 cents depending on the item as well as
increasing the unhealthy items by$0.10-$0.15 cents.
A general description of the items and prices is included below.In accordance with the terms of this
Agreement, Vendor may, from time to time,replace the products provided by the vending machines.
Individual items and pricing:
Inttlpl Unll SIHn Prue•
Fresh PaSkY !
Crocicem 1.65
-ChknsA>owed cookies 115
Baked Ci11 1igle CY$I ltzels l
2a ez Ro"e CSR
Wlrrl W016r{Bap Water $2,40
OqrWuJeCBo1lies $1.90
24 iigmin Water f g.C.bc ❑u 1.90
0 o,?-Berl lie T6a M
isotonic e. .Got del D4
Ju ce
Energy Oinks
Nuts 1, 5
1hlr1k'n1Tn1CRWgture WJIIPy_(l rsj_ _ 1,414 1.90
*The above prices reflect a Ten Cent($0.10)discount for paying cash.
Non-Exclusive Snack and Beverage Vending Maehine Services Agreement
Compass Group USA,Inc. Page 10 of.
EXHIBIT D
VENDOR'S RESPONSE TO CITY OF FORT WORTH RFP NO. 19-0000014
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A Vending Services Proposal Prepared for City of Fort Wartb
RFP Healtby Vending M$chines Service
RFP No.CFW01-19-0000014
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Croup USA,Inc. Page]1 of,
Our VaLL!. _s Together,these vat ties highlight otlr urirnmltniunt tv
a stondard of excultt*nre-a ston.da rd irpheld for 90
We hive carved an impressive path
throughout the years as a leader in years.Through an innovativv appr+.cix h 10 aalrV lr;g vmu
unattended retail.Our compa my has the highor. -quak[ty Pli'odl.lctra Ctvcs3kCXhlu,WO wing nod,
found strength in tl=e foundation of
six coreviltres, to prove oursetvus dalksl as a tecidar.
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SERVICE LEADERSHIP WELLNESS
We ate dedicated to providing an We rnntira+ally strive to uphold We are committed to upholding
unmatched level of service to ail of our position as a responsible front- standards of wollness in our
otir clients and customers.Chances runner in A dynamic industry.We workplace and yours,Our
are,if you've been away from home bring industry-leading solutions campaigns encourage healthy
and hungry,we have served you. in refreshment services,business eating and plant-based 6olutlons
intelligence and reporting while minimizing waste,
capabilities,as well as nationwide
partnerships,to the table. 0 I'i
INNOVATION EIJ 111 UJ
We tirelessly seek new ideas, PEOPLE
fresh solutions and ctming-edge
advancements for our field,Our QUALITY our comleadmitme In ournt
industry to those
we
of
innovative offertnys Include our commitment to those wp sutVo
innovative We ity programming, promise to provide only and the communities where we live
sottainabilenhanced technology,serialized the highest-quality products and work.Vile belleve the support,
specialized and to Partner with reputable
local offerings,forward-thinkincd P p encouragement and dedication we
oKjanizations.We look to provide to the well-being of our
recruitment opportunities,and.more.
partner with companies that assodates.as well as innovation
source products locally,focus on to the clients and commkinities we
sustainability and limit their use curvisa it,rpflnctive of the excellent
of antibiotics, service we will provide for you.
2x
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 12 of ,�
15
NAAS ;Ej:
DATA-DRIVEN
PRODUCT MIX
E1 S relies on data,not hunches,
when helping clients develop a
product variety that will resonate
with their customer base.Thu
insights uncovered go beyond
what's selling inside our locations
and get at what's going on in the
oroader market where we do
business.What types of snacks and
beverages are most popular?What
tastes are unique to this market
Since 2014,E15's team of over 90 or region?What are the up•and-
dedicated data scientists,business coming items that customers are
analysts and consumer researchers craving?El5's analytics programs
Canteen partnered with E15, have uncovered opportunities for go beyond transactional data to
Compass Group's industry-leading improvement,including food and answer these questions,and more.
analytic&firm,to make better beverage assortments,behavioral
business decisions using data and motivators,technology usage,and HOW WE ANALYZE
advanced analytical methodologies. operational processes. TRENDS
El 5 empowers our operators and
clients to manage complexity by MARKET RESEARCH E15 takes.a holistic approach when
harnessing data to gather needed analyzing trends.They start with
insights.This is done by leveraging E15's approach to market research consumers-and understanding
experiences of some of the enables us to know what guests who they are,how they're changing,
largest and most forward4hinking want,when they want it.We and why.Ell 5 uses syndicated data
companies today. synthesize demographic and to uncover who guests are now,
socioeconomic data to create and conduct primary research via
consumer profiles in ZIP codes surveys and focus groups to predict
surrounding our locations to better how their behaviors and attitudes
understand customer behaviors and will change overtime.
product preferences.
ab
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 13 of r-
Canteen Gannec-
We are committed to creating This exclusive technology provides:
opportunities for guests to connectaGet the fact . Improved customer response.
with each other and with us. NUTRITION Service requosts are routed
Immediate and ongoing feedbackcart h automatically Into our
is critical For our continued succors, OneTickct service system.
which is wit bests will find a t ril'l�k4?rV
y g � _ + Information at your[fingertips
Connect label on each vending sSrear>;our laces videos.
4 }
machine,Avenue C and Smart
Market service. � � '
* Nutritional information
available instantly.
Each Con noct label has a customer
service telephone,a CtR code and a f + Exclusive promotions-discounts,
text message code,enabling guests CONNECT y froe items and integrated
to reach us at anytime_in the roost marketing opportunities.
convenient way for them. + Improved feedback mechanism.
Guests can submit suggestions,
request products and more.
* progressive innovation.
OneTickk-F'
OneTicket interfaces with World, OneTicket:generates a Here's how it works:
our award-winning equipment •A customer logs a service or
management software,to log every comprehensive 9 t#ItC a 9
repair into our'Cor:nect web
step of the repair process.From reports d4etaiting catt interface orcalls.our support line,
inhere the problem started to the frequencies,respori Au #
exact date and time the first service The service request is logged
call was requested.OneTicket times and service into OnpTlcket,noting date,time,
doesn't close the ticket until each completion,so each machina,location and problem,
problem is fixed. Location ran be pFoperlg • Your technician Is notified via
OneTicket allows us to track and text message.Date and time
repot the sorvice and repair history monitored and repaired. are entered into OneTicket.
of any machine by day,week or + Repair it completed.Date and
month.This powerful tool performs time are entered into OneTicket,
on two levels:
• Our staff will rail to notify
• We can respond quickly and o you of repair completion.
efficiently to service rails.
)kJ
ettLowk us to
• You can monitor our
quality of service.
4p*
27
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 14 of -',
mnr-1-Se -vice Connect & QyberseCUrity
We focus on the customeriourney Pay 0 an d CybersectrrityIs paramount in
to create personalised experiences I , today's world.We takes your
for guests,with targeted tprltnology L a L II*L y reputation as seriously as we do our
to Influence.buying choices.We own and pleat data protection fit the
leverage Smartsomco to power the Our Connect&Pay®app,available forefront of every client relationship.
k he app store,makes beer,most efficient oxperiernces at through t We comply with the strlcrast.clata
our locations.SmanService gives shopping quick and easy for guests. security standards-even when
us up to-the-minuto information an Once downloaded,guests log in, they're not mandatory-soyou can
your machines and the products in create an account and load funds focus on your care business without,
them.Running low on your favorite or designate a card for use to pay worrying about data security.
snacks?We know instantly and begin as-you go.Our AlrUend Inside
vending banks allow guests to Compass Group believes that a
building an ardarand schsdulirg J
The next visit.Craving some
pay forvending selections directly strong business reputation depends
from their phones using Rluetooth on a robust data and information
additional variety?Look no further! from
technology. security program.Our data centers
are regularly evaluated for intrusions
WE USE DATA The app also integrate;with the and ail dient-sit*installations meet
COLLECTED TO Canteen Connect label,allowing or exceed certification standards.
PROACTIVELY- guests to access our Connect
solution with the touch of a button `�'E continually invest in Ieadlns�-
Replace slow-selling items to report service issues,access edge paymont solutions,making
• Increase varlety and nutrition Information,provide significant upgrades to all existing
product rotation feedback and explore innovations software,implementing new
and upcoming promotions. technology services,and investing
• Reduce service times in highly trained profoislonals
. Stroarrriine operations.lowering Connect&Fbyo also offers a variety qualified to support the ongoing
ofvaluoblobeniAts#ar our loyal and rapidly changing technology
our environmental impact
guests,including paints accumulation and security landscape.Our
• Reduce waste that foods to trash back rewards, supporting technologies Include.:
promotions,coupons,discounts and
THESMARTSERVICE limited time,seasonal offers.
• Roirrt-rn-perint.encryption{P2fE)
ADVANTAGE The points-based structure gives • Adataanalytics•driven
you the flexibility to customize the security information and event
• Machines stay full management solution{SIEM)
loyalty prpgra m to fit your culttrre
• Machines are serviced and needs.The more points guests • Successful cnmpirttion of
more efficiently accumulate,the more cash back a SOC 2 examination
• Right product right they earn.Points t:an be redeemed
9 1 g • PCl-certified vendors and
place,right time at any iirne.
solutlons(F'CI D55)
• Near real-time monitoring rorget.to redeern?That's okay,tan, . 1Noxt-generation firewalls with
Atthe end.of each quarter,well• Personalized customer service automaticallycredit.accounts for the iPS71DS.services(iJ7M)
• Happier guests hNghestredemption value earned and • Advanred malware
additional points will autonuirically protection solutions
carryoverto the nexr quarter.
28
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 15 of
1
Vend *ing
The SmaLLest
RetaiL 5tore
in the WorLd
4
W,n am Om iafgcst mnc inq services cnmpnMu in Iha �4T
notlon, faialing Voo dun no thorn uncxpocted niamants �.
wimn uiwu crttva a tamr-c or sct[W Uing rnecil. J
Our innovative sal„i imis.wokinso■,nH6rAver'unmatched sedrtnca and
customization uNpwtw ififvm haver korxL U+is a raadot In 1hd liOuyby elr r U
began.We're ralioWe pannara vM6 pKwido tho bmt hoe,404 in drF I,.duairp
-war korip venxgih5r MCkiIFWN aWek.-d.dvMl and ndlrning arnao'hF.From
Coast to coast vAth in iv rwwork 0 enrpnrmk*wJ rrandim hrnnrhne.we c,.n
previde t13e Sam■great rao+llnD SejyK. ►nn mAZlefi WjiWr yo,l`n taeaL*el.
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 16 of '41.
ReLiability Marketing and Promotions
With help from our proprietary
route accounting system,I-vend, We market to your team by
we know what you need,when you strategically placing signs in
nerd it.i-vend provides ins.ant gathering spaces,such as elevators,
access to product-specific.sales and parking garages,entrances,copy ; ■
reports enabling us to make sure machines and dining areas.
•
the right product is where it needs
to be,when it needs to be there. MARKETING VEHICLES
Each product we offer has a unique INCLUDE:
s
bar code number,or 5KU,assigned • Flyers
� .
to it,allotting our route drivers to
+Table tents
identify,haw eachS1CU is performing
t`
by hand-hell scanner.This vital + Posters -•
insight lets our teams build the right . E-blasts rr
product mix for ovary machine,plus •
these extras: + LCD monitors
• Replace slow sellers with • Digital displays
popular products
• Keep machines fully stocked CONNECT
Now Made with
• Customize the product mix We offer monthly promotions on i *n■ —
based on machine-specific data each machine through
rho Connect laboi.
• Regularly introduce new This technology
items and rotate selections allows r
for more variety custornars
• Provide machine to access +
inventory tracking the latest
r
• Gash auditing And Credit promotions
at their '� f
collections via cash room
fingertips.We
automation and card feature national vendor
processor integration campaigns along with exclusive
• Reliable delivery processes Canteen-specific giveaways where
through online route scheduling your quests are our winners.We can
« Accurate sales recognition by
further drivo messaging through the
using electronic data(DEX) use of LCD monitors,e-blasts and
from vending machines flyers.
• Ensure accuracy of
commission information
VENDING 30
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 17 of
r J=W �.zf
mbp ■i Y
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Safety Equipment Varlet
Our%afety programs and policies Our commilrnerrt 1a innovull on WillL rMto illon 250,WD$JgJ
keep-aurapam member=!are drivrrs 1a to so4k oul(14Wwanehnrj op€iaes,we ga1mr retuvbm d&A
• We invest in,..ruty-shoew hH solr�ii�gp,WhWillu Ifnr rrrnuL rnllnldr and,wuk wllh yrni la rmaln a
our team and haue ppllcles In and odirmru4callrmil �lriwf robum vreruf"P1oLMMIL OUP Hasa
place to remind them to vroor fi vm equipment I -domarrd rd1nU gatltodir g IFKkx oS 1~s5ri+p
lunge+f❑MMW Prvniy diy, today'OsPr o*ij7mtiHn1 tuitural Inrfushyimnrf9and NfKrt4 grow
Flluetnnrlr rnpat.ghiirm kircloriloas M1lnret Iftlaan,fnrhprr;SPIL'6,
s WM I}ewe srdety Prrnind@M paymerr.syatnmt Irr-icllinQ m4il4l To J,wimfe*nrl r}awp kwroPl,10
poll orl fin Ir lit.61 tm OI Ir and rasldLi%Lfparnnx ev,W&A As dk* 1`10rnp a lvw,Vrb µRIP!I L� dWA viidr
rouifr JJMIE rl+in+acrlo, lyte,;;rr orrnr%r,wlnL)s hkhmwjy- rnanLl MIRPrer Wends.ronlrWW
• Our dedicated-safet and product prglewmja and Inlolrrhl
y We alfUP Lfnr fullowJng vorx Ang
risk h}nrvnfl•nnd0L 1046Wensr equiprHaMIL! sur+myLonLdla Lp cwnfa a unk{w
BlariU whh riui r■P,J7WkAl gafmy pPfwdurl mlps k*yaw luc4g n,A3♦R
iieniplarrs,conroLsially fVlrJff
• Cold havemgle initial r1 khhne lff4i rriieltakium
an k"nq a We working + F'reslh food we I+ack snkt rfAla arPrj lbndud
Grtflrghnnalrl Im vial,isracluter. cuongMr suJryd"M nrtrhirru ally
• '��.-�I' Raters!producS mrKlolPraf4fiPrmis,
• Monthly'tearn Ci1AT soo0ora . Frozen food and ice cream fntrndLW.NV rinw rn+irJLW.i+
remind assocl mes of rho and Oaainq awl slnrw ereNare,
importance of urrlring Jn a • Mnt.taeveracde
ill iPararRerrihl}yrMlr Y+r>wKnrf CA1nrq'IK
saro manner owiy alai+, • Gill changer haves sarnedHnli7lw worrww,
• Microwave evens
VF.1 f)ING 31
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 18 of
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Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 19 of;�-
HnmT+h andwe€€ness are lteydrivors
Er.'.n;Ay.Y.i•t'Ei1i+Lid.C,�r 1}I5n 1114'T
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• Prrefll Irr Irl*m1hr um,T.ipS}Ur
IYW'rul►CtolabLll pwul�lrt roM-a.
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 20 of
We strive to reduce the environmentot irr►pnct of our
Sustai nabiL ty services without mr.rifIring product or sorvice quutity,
FULL EFFICIENCY RECYCLE
* We proactively seek,rest and •The SmortServlm pros-,mm helps
evaluate alternative fuel vehicle us reconfigure our warehouses.
options and technology to The efficiency it creates,allows
Improve the efficiency of our fleet. us to capture and recycle 100
• 5martSeivice technology utilizes of the cardboard that comes in.
real-time data and pre-kitting
to equip our raute personnel
with the exact product they
need for each delivery location,
resulting in time savings and
improved fuel efficiency.
FNERGY STAR
•Our latest glass-front beverage
machines comply with
Enercfy Star requirements.
■We ate working to replace
LED LIGHTING oldequipment with Energy
• New snack machines are Star-certified equipment.
equipped with LED lights,which
save at least 50%more energy
than standard fiuorracent bulbs.
• ExistingequipmentMAY {{{
be retrofitted with LED
lights at clientrecfiiest. CONSERVATION
DEVICES
• We offer onorgy conmirvation
devices and motion sensor
kirs,which can he installed m
snack and beverage machines
to reduce power,consumption
during periods of inactivity.
VtNuING 34
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 21 of
i.
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Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 22 of
Seplemb'er 21374
Blanca Ssrtchw
senliwaurr
Cary of Fart Wnrih
Dear Blanca:
Iinryililn,I amound in iftcl,wnQrn�p rM rnnni,rilln nnVk4innUShr-A4.nek iito
insd�and bwrorago opdann owulm.Wu nocenpy To koup Innwmlbi ig,lbw
tujmrnLmd"m&ni]wrvigm&just that,oifarkig an arna2iogvarla.y of hlyh-
quallly,deGenus r1101ae4
Wa Wrp Ourrkr*110tv4s l by 1eo4%sly gIlywir town a rnnck pnilr,L,htri
by'prowdisng l of to kowp ihem gatiiu.from Beat ccpffe P to leckctan tho
morning to ruNrncnlmrJ rMu rkx hw AN-P yf gtrMHt},rwp irutkn is nnayr lair pwl
gu4051%ki lu!dlr rricn,irifi kXWAit.I-
Tailored Imalra"ON*ur tacation It unotwor ar d.yo%ie nllrrrnrrO dep+idd
be too Mn Ymrk w411r ycm In crDMO a rrnldmi�ri wam Wiu IvngrArn iliait
highligl i s attMriiwud w*F k u.inewk,n tnxids erM.l you aria of a4kid wreck
Big business footptinl,pnall bt,flness inindsel.We`re ndgrdant alsr ul
malntainiog audrenticity nneI Ianxi_ti I Iri(rtJwlry,WhrMbpr Wdfo=rwlrlr:g ig1ri
account or one hundri ail.Otw mim i iuuititm Lin rrwmilrtyiul w,r}a tte 4rg4IUvn
the guest.experience,fi om product sdur€N to doMmy bnd walnienance
to merehei dl+tng,ew io.callp run oporadana ail i7 bodoed Ivy tha Uoptiorl■nci
rosources oI n jolwg ogprw rratiar%gsrlFKr Lill lfiir opfiun Lin6y to axcnl iri&OW
operatrwis whit drrukarj bmavatior4 c9cfuickgy arwJ ulDr.Writytn nAl.As lhko
nation's oldest dill Impel vstding eoinpanyf.Yee know Jww to get it dune,
Always hriovattve.We'eepwWonme rthoui rnitroolrnluf Inrum rim rhnr'Am pen
The afn vWitrd alinul VAP Imnwe'Ihat npnhrl.rntrivrMnryKa arirl
ffexihility arr all.midis lhat matmvr W you,drMng as to ivatch far iho Imcit In
technology,wAinm ollattngs and:rdtwJdtwward pcoduCs<
We appreome kPw erpFFopipdy irJ 1iae39fonii!fire verrinr�eRpar`orWce a1
(:IaX,It ri,er Wn111h.1Wil i cyaclydd to e11W*waif val9ety 81+rpdk%m hfid t,Mk jo
possib&-.ms with yaLr-Together, Wfl moke y mir vendtng rRogram die
Industry stsndarO fur Irumo iptinn atcd rustaunu uxperWnee.We luck Ian%raid
to partnerIM3vntdc1111iOtyol 1`1011 ftr:lti
Sincerely,
Both Moorland
Regional Sales.E]rraetnr
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 23 of 4
RFP Response
1611
Proposed Comraisslon Rate(Revenue ROttern)Canteen will offer 21%commission on ali snack and beverage vending
machine sales.Commissions are paid monthly after die red book accounting period closes.We will provide reports to
show sales and commission parcentacges.
Tht,economit benefit offersd to the City by the proposer Canteen oficaring a ravtenue share with the City of Fort
Worth for its healthy vending progrerri,not only hutps the city with funds for city projects;it supports they health a.,d
wellness goals ilia city bas for Its employees to create a healthier work plane,which is tuna leads to healthieremployeas
and less time missed from work from.potent€al illnesses brought on by poor eating habits.
16.2
Transition,installation and time frame plan.Should Canteen be awarded the business,we would request that a
walk through of each facility be conducted with a member of your team along with our service manager and customer
service manager r -I-n-rrn a:arr mnPr.i.m mwq%for kxn to Finanio the properegripment€s arderad and there are no
issues on€nstailataon day.One&the walk tb4kVdrOrJ,our srrvdce rnaraagerr JMU ptu ob the order for snick
and beverage machines.Sasecl on the size of the order,It will take four TO fl,r,.woe 11%fer AM n+rill+rrii iiitrsewnt era nivivr
In our facility and for unto get it priced and prepped for installation.During the time between order and arrival at our
location,Carmen will work with your tearn to put together a plan of trsnaition by location as it will take several days°to
transition all locations.W,7 wJ work hand in hand wA you to ensure that there is a cohesive schedule creased far all
parties-including the exit of the current vendor.
Ability to provide high-quality products,setvfeRs and uquipmant.Canteen wilt provide now snack machines atead)
location and we will work with our beverage partners an the drink equipment.All drink equipment will be three years
old or newer.:We have a 24/7-&ovine depimnenr aMth fin nn-rAlie=h rrr;nd the clod!to mrt,4a soma ti-r•we are t-:;epnred
for any emergency or service call that could arise after standard business hours.We have over 700 snack and beverage
products in our warehouse for our vending machines,All of our products are rotated upon now shipment delivery and
we receive multiple shipments weekly from our providers to ensure.freshness and quality.
Proposed schedult.for refreshing anti rastoddog products.With our light-speed tech nology and real-time data,our
machines communicate back to our office four times a day indicating which items need to be,restocked.This allows
for our schedulers to place orders with our pick line personnel and pull orders daily for each route by machine for the
specific products that are needed on each route day.Based on the m..-itaor of lncntifinc and n,od,mvt ywa h&vo.therm
will be so.ne machines that will be serviced more frequently than others.
Age of machines,type,size,energyoffieleney,power requtraments and maintenance if may.Our snack machines
that will he plar:ed In your locations will lie new state-of-the-attegeiipment:Our beverage machines will be three years
old or newer.All of our equipment Is Energy Star-rated for efficiency.Beth our snack and beverage machines require a
11 Ov outlet and both can be plugged into one 20 amp dedicated circuit-Any and all maintenance on our machines will
be handled by our service technicians and there will be no maintenance needed by the City of Fort Worth.
Sorviou response time and ostalatfon nnatrix.Canteen has a 24-hour response time to all service ealls.If the calls come
in after hours,ive have an after-hour line That calls can be dispatched through.If a tech does not arrive within tho alloted
response lima,the call can be escalated to the service manager,If the sorvico manager Is not available,our district manager
will thorn get involved.
5
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 24 of
lieasanoblaness of the product pricing carnparo to current provider attd local market rate.
The pricing Ihatwe have proposed on page 20 is in line with or slightly higher than the current provider;however,with
the introduction of truly healthy options that meet the Blue Zone criteria,the cost of products increases the healthier
the itarns became.Our prices however are considerably lower than at the convenience stores located throughout Fort
Worth.
Payment options(credit card and cash)All of our equipment will accept cash,coin,debit,credit as well as Appleray
and Googie Wallet cashless payment options.(Please refer to pago 35 for paymentoptions.)
Refund process Canteen will be utilizing"eChecks'far customervending refunds."eChecks"are electronically initiated/
signed checks that can be emailed directly to the intended recipient,and printed locally for deposit purposes,just like
any other check.o0ocks capability is provided for Canteen by Doluxe,who i,a vendor that offers this newer".Check
tar hnology as an Accounts Payable solution for many large organizations.In an effort to improve the customer refund
experience,increase field office labor efficiency,and decrease postage and office supply costs,Canteen is moving
forward with a full vonding rollout of oChocks as solution for customer refunds.eChecks will not be used for Ave C and
OCS terunds at the present time-Only vending refunds are eligible to be sent through an oChock.
10.4
FkWs qualifications and esrparluoca in successfully providing the specify services for similar operations nndl
or®ntitins.Canteen currently oporates Ilia snack vtindinrg program for the City of Dallas where we operate over 90
mechinrta with a 75%healthy program.We are currentry in our second year or the program going into our tnird your
of a five-year contract.Canteen also provides vending services to other Cities in the VFW mrtroplax such as Coppnll,
Grapevine,and Piano to name a few,
Hiring, sereotting, training and background check of employees. Canteen is committed to establishing and
maintaining a work environment that promotes safetyr good health and efficiont work behaviors.This commitment
includes taking reasonable steps to ensure that assadates, clients,customers and the general public are sale by
performing criminal history record checks in accordance with federal,state and local requirements.client mandate and
bast practices.All Canteen associates are required to pass a frve•pancal drug test,county background check,inclusive of
social security,courts_county criminal.In addition,any Canteen associate that is required to drive a motor vehicle for
work is given and required to pass the l7apartment of Transportation Motor Vehicle chock.
Uniforms,fleet and the use of the catnpany loga an fleet velsieles.All Canteen vehicles are clearly marked with The
Cantarm logo and brand,Our route parsonnol who will bo tanding to your aquipnant and stacking will all be ouOund
in a Canteen uniform shirt.
6
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 25 of"Ifi!
Everyone can agree that we ail
need a break now and there.
Our Cc ,nn nil What We Do
Compass Group PLC is the largest People can't keep going unless Ahoy
fond and support services company stop for a moment.Since we began r
in The world with over$31 billion in in 1929,snack t€me has changed.
annual revenue.We serve award- People's lives have changed, �F
winning restaurants,corporate cafes, What's important has changed,and t -
hospitrals,schools,arenas,museums preferences have changed,too. ,. 4
and more,As a conglomerate of One thing has stayed the same;
over 20 unique brands that serve good things happen when people ;
10 million meals daily and employ take a break.
ovar 24000 associates,Compass That's cemented our purpose.-we
Group North America is recognized bring break timo to everyone.Were ¢c
as the foodservice leader known for r ` ,
not just giving;rw n quick snack,
investing in communities and people. ' +
we're creating places,tnnrnents
Headquartered in Chensey,U.K., and opportunities to conrroct, �
Compass Group made its entrance making you more productive,
to the US.market through the more innevative and a lot happier.
acquisition of Canteen.Canteen Everyone needs a respite,a little
Is the largest on-demand retail pick-me-up,a moment to refuel A 1!
company with the greatest and then quickly get back to what }} �-• ;t ;.
r-onenniratlon of vondinrd machines needs to he done.We go beyond `
and micromarkets in the country, convenience by using technology to
including a robust portfolio of continually innovate and give people
office coffee solutions and dining what they want,when they want it.
capabilities. It's what drives people every day.
Because we are the count"leader Each account,from a Fortune SM
in unattended retail,all of Compass company to a small business,college { _
a
Group leverages Canteen's offerings campus,airport,or hotel is handled `
for client site optimization, with a custornevrin;t,always-fdondly a
approach.After all,our partners rely
on us to keep people happy,revived
and moving forward.Stopping for -
a delicious,healthy.quick break is
something that allows everyone to
make the most of their day.
23
Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 26 of
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Non-Exclusive Snack and Beverage Vending Machine Services Agreement
Compass Group USA,Inc. Page 27 of as