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CITY SECRETARYhr
C DNIF ACT NO.:151f
Letter of Understanding
1361794
Date of this Project:
7/22/2008
Project Name:
IFCITY OF FORT WORTH-OOC-071808
Company & Customer
Contact Information:
City of Fort Worth
Stephen Singleton
stephen.singleton@fortworthgov.org
817-392-6381
Company Install Address:
1000 Throckmorton Street
Fort Worth
TX
76102
Dell Contact Information:
Project Manager: Matt Cordray 405-713-5184
Dell Account Executive: Michael J Schroeder 940-423-6494
Dell Order Number:
!387020435,400786400
387460250. 373077803, 387020435. 387460672. 390089070. 390089211, 390523508.
1. Project Summary
The scope of this project is to provide the following services to City of Fort Worth :
• [Qty:2]
Single
Dell
or non -Dell
host (as detailed
in section 5.1)
• [Qty:4]
Single
Dell
Disk Array
Enclosure (DAE)
(as detailed in section 5.2)
City of Fort Worth will be required to approve a Letter of Understanding (this document) prior to the implementation
and sign a Project Completion Form upon the completion of the project, based on the Deliverables set forth in this document.
In performing the Services, Dell and its subcontractors, and representatives if any, will be considered independent
contractors.
2. Change Control Process
Any changes to the project scope, assumptions, and/or a technical change that impacts the project schedule or cost
wiff be identified using the attached Change Request Form and will be reviewed by both Dell and City of Fort Worth to
determine the impact on the overall project. Approved changes will be documented using the change forms (attached) and
implemented during deployment.
3. Scheduling.
3.1 Hours
Unless after-hours services have been purchased, these services will be provided during norms► business hours
(8:OOam to 6:OOpm, local customer time), Monday through Friday, excluding normally observed holidays. Services provided
outside these times will be delivered based on Dell availability and may be subject to additional fees.
3.2 Site Readiness
Final scheduling
and engineer assignment
is completed when City
of Fort Worth confirms the physical readiness of
the installation site. Site
readiness details include
but are not limited to the
following items:
• All equipment has been delivered and is in close proximity to the installation site.
• Power drops, air conditioning, and network infrastructure are in place and are functional.
• DATA ON ANY IMPACTED EQUIPMENT HAS BEEN BACKED -UP. DELL IS NOT RESPONSIBLE FOR LOSS OF
DATA, IT IS YOUR RESPONSIBILITY TO SATISFY YOURSELF THAT ALL DATA HAS BEEN BACKED -UP AND
THAT THE BACK-UP IS COMPLETE, ACCURATE, AND AVAILABLE FOR RESTORATION IF NECESSARY.
• City of Fort Worth has obtained applicable software licenses and has necessary permissions and consents on all
applicable equiprrmenfto_ install the softwa
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Site readiness will be confirmed by the Dell Project Manager. Details will be sent in writing prior to the installation date.
Please note that Dell is not responsible for loss of data. It is your responsibility to satisfy yourself that al( data has
been backed -up and that the back-up is complete, accurate, and available for restoration if necessary.
4. Exclusions.
This service does not include product installation, applicationactivity or any additional services not
specifically set forth in Section 5 of this document.
Unless purchased with this service and reflected in Section 5 of this document, the service exclusions consist of, but are not
limited to:
• Loading or configuring software applications (SQL, Exchange, Oracle, Backup Exec, Powerchute, ArcServe, etc.).
• Setup, cabling, or configuring UPS hardware or software (except racking).
• Switch Reconfiguration.
• SNMP monitoring.
• Developing or debuging any scripts.
• Performing system performance tuning.
• Performing application analysis.
• Data backup or migration.
• Active -Active Clusters.
• Classroom training.
• Third party items.
Third party items means any hardware or software, other than parts that are Dell branded and originally listed on
Dell's standard parts list as well as any services not specified under this LOU ("Third Party Services"). Dell is not responsible
for any Third Party Services nor any revision or engineering changes in any Third Party Products. Some manufacturers'
warranties or service agreements may become void or voidable if Dell or anyone else, other than the manufacturer or its
authorized representative, performs services. DELL DOES NOT TAKE RESPONSIBILITY AND SHALL NOT BE LIABLE
FOR THIRD PARTY WARRANTIES OR THIRD PARTY SERVICES OR FOR ANY EFFECT THAT THE DELL SERVICES
MAY HAVE ON THOSE WARRANTIES OR THIRD PARTY SERVICES. Except as agreed to in writing between City of Fort
Worth and Dell, Third Party Services shall be exclusively the responsibility of City of Fort Worth and are subject to the
terms and conditions between the third party and City of Fort Worth. For software provided by City of Fort Worth, City of
Fort Worth authorizes Dell (or otherwise obtains the rights for Dell) to copy, install and modify, if necessary, all software to
be used in the Services or to be recorded in electronic media for subsequent re -installation of backup. City of Fort Worth
warrants to Dell that it has obtained any licenses, consents, or approvals required to give Dell and its subcontractors or
employees the right or license to access, copy, distribute, use and/or modify (including creating derivative works) any Third
Party Products to be used in the Services, without infringing the ownership or license rights (including patent and copyright)
of the providers or owners of such products.
Dell
Professional Services
offers additional packaged and custom services to address other requirements that are
beyond the
scope of this Letter of
Understanding (LOU). Please see your
Dell Account Executive for details.
5. Deliverables.
The deliverables listed below represent services purchased by City of Fort Worth .Upon completion of the services
and deliverables at set forth below, City of Fort Worth will complete and sign the Project Completion Form. A technical
addendum for each of the deliverables is available on www.Dell.com.
5.1 [Qty:2] Single Dell or non - Dell host
Service Overview
Installation and configuration of a single Dell or non -Dell host
This service provides for the installation and configuration of up to two storage components into an
existing storage area network ("SAN") or direct attached storage ("DAS"} array environment (the "Service"
or "Services") as set forth more specifically in this Service Description. This Service includes the following:
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• Installation and configuration of a single Dell or non -Dell host.
Not Included With I i+is SErvic(
• De -installation or re -installation of products) or application(s).
• Installing cables external to the rack.
• Installation of any non -storage related hardware or software.
• Installation of any product into an unsupported rack.
• Data migration of any kind (host or array based migration)
• Reconfiguration of existing storage configuration
• Attachment or configuration of a device to more than sixteen hosts.
• Any activities other than those specifically noted in this Service Description,
Customer's Responsibilities
• Complete a backup of all existing data and programs on affected storage systems
prior to the delivery of this Service. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY
OF DATA OR PROGRAMS.
• Ensure that each device in the storage environment has a valid Gold or Platinum Enterprise
Support agreement.
• Place the storage product in the immediate area of the rack or server into which it will be
installed.
• Ensure that the required power outlets and power distribution units ("PDU"s) are available.
• Dispose of the packing material and other debris.
Key Service Steps
• Planning:
1. Review the site environmental and technical readiness requirements.
2. Confirm readiness review and installation dates and highlight stringent dependencies on
complete Customer site readiness and product ship dates to meet the planned installation
schedule.
3. Ensure that the Customer reviews, understands and accepts the terms and conditions of
this Service Description.
• Design:
1. Review and obtain the site technical requirements with the Customer.
2. Verify that the existing hosts meet the minimum hardware and software requirements.
3. Create a valid design based on the Customer's hardware configuration.
• Add a Host Implementation and Testing:
1. Validate that host firmware and software is at approved versions:
a. On Dell hosts, update as necessary.
b. On non -Dell hosts, ensure that the Customer updates as necessary.
2. Install the HBA(s) and driver (on -site only):
a. On Dell hosts, install up to two HBAs.
b. On non -Dell hosts, ensure that the Customer installs.
3. Power cycle the host to ensure proper boot cycle.
a. Ensure that the HBA(s) firmware is at the approved levels, updating as necessary.
b. Install the HBA driver into the host operating system.
4. Install and route all the hosts to array connectivity cables.
5. Label all the connectivity cables.
6. Configure the host.
a. Install NavisphereTm Agents on the host.
b. Install failover software.
c. Connect host connectivity cables.
d. Configure/Zone host ports to the switch fabrics (SAN only).
e. Assign hosts to their appropriate storage groups.
f. Partition and format the LUNs, as per the design.
7. Verify host to LUN connectivity.
8. If host is an approved Dell NAS host, create shares/exports as per the design.
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9. Remove all installation packaging to a Customer designated area within the immediate
installation location, or arrange with the Customer for Customer's removal of it.
• Product Awareness:
1. Conduct a brief product orientation session and review the associated documentation
with the Customer. This overview does not replace any available Dell education courses for this
product.
• Project Closeout:
1. Provide documentation to reflect the Services performed.
2. Obtain Customer acknowledgment of the Services performed.
5.2 [Qty:4] Single Dell Disk Array Enclosure (DAE)
Service Overview
Installation and configuration of a single Dell disk array enclosure ("DAE")
This service provides for the installation and configuration of up to two storage components into an
existing storage area network ("SAN") or direct attached storage ("DAS") array environment (the "Service"
or "Services") as set forth more specifically in this Service Description. This Service includes the following:
• Installation and configuration of a single Dell disk array enclosure ("DAE")
Not Included With l his Service
• De -installation or re -installation of products) or application(s).
• Installing cables external to the rack.
• Installation of any non -storage related hardware or software.
• Installation of any product into an unsupported rack.
• Data migration of any kind (host or array based migration)
• Reconfiguration of existing storage configuration
• Attachment or configuration of a device to more than sixteen hosts.
• Any activities other than those specifically noted in this Service Description.
Customer's hesNoiisiuiliiies
• Complete a backup of all existing data and programs on affected storage systems
prior to the delivery of this Service. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY
OF DATA OR PROGRAMS.
• Ensure that each device in the storage environment has a valid Gold or Platinum Enterprise
Support agreement.
• Place the storage product in the immediate area of the rack or server into which it will be
installed.
• Ensure that the required power outlets and power distribution units ("PDU"s) are available.
• Dispose of the packing material and other debris.
Key Service Steps
• Planning:
1. Review the site environmental and technical readiness requirements.
2. Confirm readiness review and installation dates and highlight stringent dependencies on
complete Customer site readiness and product ship dates to meet the planned installation
schedule.
3. Ensure that the Customer reviews, understands and accepts the terms and conditions of
this Service Description.
• Design:
1. Review and obtain the site technical requirements with the Customer.
2. Verify that the existing hosts meet the minimum hardware and software requirements.
3. Create a valid design based on the Customer's hardware configuration.
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• Add a I3AE Implementation and Testing:
1. Install the storage array components (on -site only):
a. Unpack and inspect all hardware prior to installation.
b. Mount any necessary rack related hardware into the Dell supported rack.
c. Mount the storage array components into the racks.
d. Install and route all power and interconnect cables to the storage components.
e. Attach any management ports to the Customer -provided network drops.
f. Label all the connectivity cables.
g. Power on and ensure that all the hardware comes up and there are no fault
indicators.
2. Configure the storage, as per the design:
a. Create RAID groups.
b. Create LUNs.
c. Create Storage Groups.
d. Assign LUNs to Storage Groups.
3. Configure the hosts.
a. Configure/Zone host ports to the switch fabrics (SAN only}.
b. Assign hosts to their appropriate Storage Groups.
4. Verify host to LUN connectivity.
a. Partition and format the LUNs, as per the design.
b. If host is an approved Dell NAS host, create shareslexports as per the design.
5. Remove all installation packaging to a Customer�iesignated area within the immediate
installation location, or arrange with the Customer for Customer's removal of it.
• Product Awareness:
1. Conduct a brief product orientation session and review the associated documentation
with the Customer. This overview does not replace any available Del( education courses for this
product.
• Project Clos�ut:
1. Provide documentation to reflect the Services performed,
2. Obtain Customer acknowledgment of the Services performed.
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6. Replacement Policy.
In the unlikely event a Dell I EMCZ product shipped to you requires immediate repair or replacement in order to be
operational, Dell intends to use parts from its spare parts inventory (which may include new or refurbished parts) in
performing repairs and/or building replacement products. All such parts will carry the remaining new system warranty.
7.I111portant Additional Information
Service is available in the United States only.Customer may contact its Dell Sales Representative for information on
the availability of service outside the United States,
This Dell
� EMC Installation service shall
expire
at the end of one year
of the product shipping from the factory
(reflected
on Customers invoice)
or use of the
entitled
Service, whichever comes first.
8. Terms and Conditions
Dell is pleased to provide the services in accordance with this Letter of Understanding and the terms and conditions of
the Dell Customer Master Services Agreement at http://www.dell.00m/service contracts, or City of Fort Worth's separately
signed agreement with Dell.
9. Authorization and Acceptance
LoU ID:1361794
`WI
Customer Signatu
Karen L.
Assistant City Manager/CFO
Printed Name &Title
City of Fort Worth
Upon your approval of this document, email your acceptance to iJlatt Cordray�a Dell.corr• (please include the word
"accepted" and your name, title, phone number, address, and the LoU number in your email).
®Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
I A
YL�iiJ
ASSISTANT CI�"� ATTORNEY
AFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
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