HomeMy WebLinkAboutContract 376420 WOrOROLA
Attn: National Service Support
1309 East Algonquin Road
Schaumburg, IL 60196
(800) 247-2346
Company Name:
Attn:
Billing Address:
City, State, Zip:
Customer Contact:
Phone:
Fax:
Date: 09/02/2008
t=ORT WORTH, CITY OF
P O Box 1929
Fort Worth, TX 76102
Gary Smith
(817)392-6049
SVC01SVC1220C
605
SVC542A6
80
SVC542A6
605
SVC543AB
80
SVC543AB
605
SVC544AB
605
SVC549AB
CITY SECRETARY
CONTR/I c NP
SERVICE AGRE ME -
Contract Number: S00001012451
Contract Modifier:
Supercedes Agreement(s):
***'`'` Recurring Services *****
RADIO REPAIR SERVICE
4W800 CPU WITH OR W/0 RADIO
MW800 CPU WITH OR W/0 RADIO
MW800 DISPLAY
MW800 DISPLAY
4W800 KEYBOARD
VRM850
SPECIAL INSTRUCTIONS -ATTACH STATEMENT OF WORK FOR
PERFORMANCE DESCRIPTIONS
copy of each of the following documents is attached to
is Service Agreement and is incorporated herein by this
Terence: 1) Motorola's Service Terms and Conditions 2)
atement of Work
L
AUTHORIZE
CUSTOME
MOTORO
n/�
MOTOROLA
Required P.O.:
Customer #
Bill to Tag #
Contract Start Date:
Contract End Date:
Anniversary Day:
Payment Cycle:
Tax Exempt:
PO#:
No
1012K58843
0005
10/01/2008
09/30/2009
Sep 30th
ANNUAL
Exempt From All Taxes
Monthly Ext
Extended
$ 242,225.
Subtotal -Recurring Services � $ 21,839.65� $ 242
Subtotal -One-Time Event $ .00
Services
Total $219839.65 $242
Taxes -
Grand Total $ 219839865 $ 242
THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING
JURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BY MOTOROLA.
`' Subcontractors)
CITY SECRETARY MOTOROLA RADIO SUPPORT
FT. WORTH, TX 'CENTER
NATURE
TITLE
�,IV'E(SIGNATURE) / TITLE
\ r7 Ge
SENTATIVE (PRINT NAME) PHONE
APPROVED AS TO FORM AND LEGALITY:
C«
State
?5.7:
Service Terms and Conditions
Motorola, Inc.,("Motorola") and the customer named in this Agreement ("Customer") hereby agree as follows:
Section 1 APPLICABILITY
These Service Terms and Conditions apply to service contracts whereby Motorola agrees to provide to Customer either
(1) maintenance, support and/or other services under a Motorola Service Agreement, or (2) installation services under a
Motorola Installation Agreement.
Section 2 DEFINITIONS AND INTERPRETATION
2.1. "Agreement" means these Service Terms and Conditions; the cover page for the Service Agreement or the
Installation Agreement, as applicable; and any other attachments, all of which are incorporated herein by this reference. In
interpreting this Agreement and resolving any ambiguities, these Service Terms and Conditions will take precedence over
any cover page, and the cover page will take precedence over any attachments, unless the cover page or attachment
specifically states otherwise.
2.2. "Equipment" means the equipment that is specified in the attachments or is subsequently added to this Agreement.
2.3. "Services" means those installation, maintenance, support, training, and other services described in this Agreement.
Section 3 ACCEPTANCE
Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in the Agreement. This
Agreement will become binding only when accepted in writing by Motorola. The term of this Agreement will begin on the
"Start Date" indicated in this Agreement.
Section 4 SCOPE OF SERVICES
4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of work or other
document attached to this Agreement. At Customer's request, Motorola may also provide additional services at Motorola's
then -applicable rates for such services.
4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be used; the Equipment
will be serviced at levels set forth in the manufacturer's product manuals; and routine service procedures that are
prescribed by Motorola will be followed.
4.3. If Customer purchases from Motorola additional equipment that becomes part of the same system as the initial
Equipment, the additional equipment may be added to this Agreement and will be billed at the applicable rates after the
warranty for such additional equipment expires.
4.4. All Equipment must be in good working order on the Start Date or when additional equipment is added to the
Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of the
Equipment. Customer must promptly notify Motorola in writing when any Equipment is lost, damaged, stolen or taken out
of service. Customer's obligation to pay Service fees for such Equipment will terminate at the end of the month in which
Motorola receives such written notice.
4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in hazardous
environments.
4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for any reason, Motorola
may modify the scope of Services related to such Equipment; remove such Equipment from the Agreement; or increase
the price to Service such Equipment.
4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to Customer's notification in
a manner consistent with the level of Service purchased as indicated in this Agreement.
Section 5 EXCLUDED SERVICES
5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged from use in other
than the normal, customary, intended, and authorized manner; use not in compliance with applicable industry standards;
excessive wear and tear; or accident, liquids, power surges, neglect, acts of God or other force majeure events.
5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the normal operation of
the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming Equipment; accessories, belt clips,
battery chargers, custom or special products, modified units, or software; and repair or maintenance of any transmission
line, antenna, microwave equipment, tower or tower lighting, duplexer, combiner, or multicoupler. Motorola has no
obligations for any transmission medium, such as telephone lines, computer networks, the internet or the worldwide web,
or for Equipment malfunction caused by such transmission medium.
Section o TIME AND PLACE OF SERVICE
Service will be provided at the location specified in this Agreement. When Motorola performs service at Customer's
location, Customer will provide Motorola, at no charge, a non -hazardous work environment with adequate shelter, heat,
light, and power and with full and free access to the Equipment. Waivers of liability from Motorola or its subcontractors will
not be imposed as a site access requirement. Customer will provide all information pertaining to the hardware and
software elements of any system with which the Equipment is interfacing so that Motorola may perform its Services.
Unless otherwise stated in this Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding
weekends and holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or
expenses associated with helicopter or other unusual access requirements; if these charges or expenses are reasonably
incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola for such charges and expenses.
Section 7 CUSTOMER CONTACT
Customer will provide Motorola with designated points of contact (list of names and phone numbers) that will be available
twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to enable Customer's personnel to
maintain contact, as needed, with Motorola.
Section 8 PAYMENT
Unless alternative payment terms are specifically stated in this Agreement, Motorola will invoice Customer in advance for
each payment period. All other charges will be billed monthly, and Customer must pay each invoice in U.S. dollars within
twenty (20) days of the invoice date. Customer agrees to reimburse Motorola for all property taxes, sales and use taxes,
excise taxes, and other taxes or assessments levied as a result of Services rendered under this Agreement (except
income, profit, and franchise taxes of Motorola) by any governmental entity.
Section 9 WARRANTY
Motorola warrants that its Services under this Agreement will be free of defects in materials and workmanship for a period
of ninety (90) days from the date the performance of the Services are completed. In the event of a breach of this warranty,
Customer's sole remedy is to require Motorola to re -perform the non -conforming Service or to refund, on a pro-rata basis,
the fees paid for the non -conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Section 10 DEFAULTITERMINATION
10.1. If either party defaults in the performance of this Agreement, the other party will give to the non -performing party a
written and detailed notice of the default. The non -performing party will have thirty (30) days thereafter to provide a written
plan to cure the default that is acceptable to the other party and begin implementing the cure plan immediately after plan
approval. If the non -performing party fails to provide or implement the cure plan, then the injured party, in addition to any
other rights available to it under law, may immediately terminate this Agreement effective upon giving a written notice of
termination to the defaulting party.
10.2. Any termination of this Agreement will not relieve either party of obligations previously incurred pursuant to this
Agreement, including payments which may be due and owing at the time of termination. All sums owed by Customer to
Motorola will become due and payable immediately upon termination of this Agreement. Upon the effective date of
termination, Motorola will have no further obligation to provide Services.
Section 11 LIMITATION OF LIABILITY
Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict
liability in tort, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of
twelve (12) months of Service provided under this Agreement. ALTHOUGH THE PARTIES ACKNOWLEDGE THE
POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY
COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR
SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED
TO OR ARISING FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT
TO THIS AGREEMENT. No action for contract breach or otherwise relating to the transactions contemplated by this
Agreement may be brought more than one (1) year after the accrual of the cause of action, except for money due upon an
open account. This limitation of liability will survive the expiration or termination of this Agreement and applies
notwithstanding any contrary provision.
Section 12 EXCLUSIVE TERMS AND CONDITIONS
12.1. This Agreement supersedes all prior and concurrent agreements and understandings between the parties, whether
written or oral, related to the Services, and there are no agreements or representations concerning the subject matter of
this Agreement except for those expressed herein. The Agreement may not be amended or modified except by a written
agreement signed by authorized representatives of both parties.
12.2. Customer agrees to reference this Agreement on any purchase order issued in furtherance of this Agreement,
however, an omission of the reference to this Agreement shall not affect its applicability. In no event shall either party be
bound by any terms contained in a Customer purchase order, acknowledgement, or other writings unless: the purchase
order, acknowledgement, or other writing specifically refers to this Agreement; clearly indicate the intention of both parties
to override and modify this Agreement; and the purchase order,acknowledgement, or other writing is signed by authorized
representatives of both parties.
Section 13 PROPRIETARY INFORMATION; CONFIDENTIALITY; INTELLECTUAL PROPERTY RIGHTS
13.1. Any information or data in the form of specifications, drawings, reprints, technical information or otherwise furnished
to Customer under this Agreement will remain Motorola's property, will be deemed proprietary, will be kept confidential,
and will be promptly returned at Motorola's request. Customer may not disclose, without Motorola's written permission or
as required by law, any confidential information or data to any person, or use confidential information or data itself for any
purpose other than performing its obligations under this Agreement. The obligations set forth in this Section will survive
the expiration or termination of this Agreement.
13.2. Unless otherwise agreed in writing, no commercial, financial or technical information disclosed in any manner or at
any time by Customer to Motorola will be deemed secret or confidential. Motorola will have no obligation to provide
Customer with access to its confidential and proprietary information, including cost and pricing data.
13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership right or license
under any Motorola patent, copyright, trade secret, or other intellectual property including any intellectual property created
as a result of or related to the Equipment sold or Services performed under this Agreement.
Section 14 FCC LICENSES AND OTHER AUTHORIZATIONS
Customer is solely responsible for obtaining licenses or other authorizations required by the Federal Communications
Commission or any other federal, state, or local government agency and for complying with all rules and regulations
required by governmental agencies. Neither Motorola nor any of its employees is an agent or representative of Customer
in any governmental matters.
Section 15 COVENANT NOT TO EMPLOY
During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will not hire, engage
on contract, solicit the employment of, or recommend employment to any third party of any employee of Motorola or its
subcontractors without the prior written authorization of Motorola. This provision applies only to those employees of
Motorola or its subcontractors who are responsible for rendering services under this Agreement. If this provision is found
to be overly broad under applicable law, it will be modified as necessary to conform to applicable law.
Section 16 MATERIALS, TOOLS AND EQUIPMENT
All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola for the purpose
of this Agreement will be and remain the sole property of Motorola. Customer will safeguard all such property while it is in
Customer's custody or control, be liable for any loss or damage to such property, and return it to Motorola upon request.
This property will be held by Customer for Motorola's use without charge and may be removed from Customer's premises
by Motorola at any time without restriction.
Section 17 GENERAL TERMS
17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms will continue in full force and
effect.
17.2. This Agreement and the rights and duties of the parties will be governed and interpreted in accordance with the
laws of the State in which the Services are performed.
17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege.
17.4. Neither party is liable for delays or lack of performance resulting from any causes that are beyond that party's
reasonable control, such as strikes, material shortages, or acts of God.
17.5. Motorola may assign its rights and obligations, and may subcontract any portion of its performance, under this
Agreement.
17.6. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY ANNIVERSARY OF
THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES A TERMINATION DATE OR ONE
PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO DISCONTINUE THE AGREEMENT NOT LESS
THAN THIRTY (30) DAYS OF THAT ANNIVERSARY DATE. At the anniversary date, Motorola may adjust the price of the
Services to reflect its current rates.
17.7. If Motorola provides Services after the termination or expiration of this Agreement, the terms and conditions in effect
at the time of the termination or expiration will apply to those Services and Customer agrees to pay for those services on a
time and materials basis at Motorola's then effective hourly rates.
0= A[ OJ Zi 01 c
Statement of Work
Prepared For
ffOrOROIL
Statement of Work
Repair Service Advantage (Service Agreement)
End Users
1.0 Description
Repair Service Advantage provides board level service for the Equipment that is specifically
named in the applicable agreement to which this Statement of Work (SOW) is attached or any of
the agreement's subsequent revisions. Services are performed at the Radio Support Center (RSC),
or Federal Technical Support Center.
In addition to Equipment specifically named in the applicable agreement to which this Statement
of Work is attached, Repair Service Advantage includes service on standard mobile palm
microphones and single mobile control heads provided that they are required for normal operation
of the Equipment and are included at the point of manufacture.
Repair Service Advantage excludes repairs to: optional accessories; non-standard mobile
microphones; MEN accessories; MEN mobile microphones; portable remote speaker
microphones; optional or additional control heads; mobile external speakers; single and multiple
unit portable chargers; batteries; mobile power and antenna cables; mobile antennas; portable
antennas, and power supplies. Engraving service is not covered under standard Repair Service
Advantage.
Repair Service Advantage is non -cancelable and non-refundable. If Equipment is added to the
agreement subsequent to the Start Date, these units are also non -cancelable and non-refundable for
the agreement duration. All Equipment must be in good working order on the Start Date or when
additional Equipment is added to the agreement. Equipment may only be added to the agreement,
via a customer signed or emailed Motorola Inventory Adjustment Form (IAF). Complete and
accurate serial numbers and model descriptions must be supplied.
All inventory adjustment requests for add -on subscriber units received prior to the 15th of the
month will be effective the 1st of the following month. Equipment add -on requests received after
the 15th of the month will be effective the 1 st of the next succeeding month.
Equipment deletions from the agreement may only be deleted under the following limited
conditions:
a) Equipment was stolen and proof of theft is provided to Motorola; or
b) Motorola determines Equipment is damaged beyond repair; or
c) Motorola determines Equipment is no longer supportable or is obsolete; or
d) Equipment had already been under a previous contract for at least the twelve month
requirement.
Equipment deletions, where applicable, will be effective at the end of the month in which the
request was received.
The terms and conditions of this Statement of Work are an integral part of the Motorola service
agreement or other applicable agreement to which it is attached and made a part thereof by this
reference. If there are any inconsistencies between the provisions of the Motorola service
agreement or other applicable agreement and this Statement of Work, the provisions of this
Statement of Work shall prevail.
2.0 Motorola has the following responsibilities:
2.1 Test and Restore the Equipment to Motorola factory specifications, including Factory
Mutual (FM), and Mine Hazard Safety Association (MHSA).
2.2 Reprogram Equipment to original operating parameters based on the Customer template,
if retrievable, or from a Customer supplied backup diskette. If the Customer template or
code plug is not usable, a generic template or code plug utilizing the latest Radio Service
Software (RSS) or Customer Programming Software (CPS) version for that Equipment
will be used. The Equipment will require additional programming by the Customer to
Restore the original template. All Firmware is upgraded to the latest release for each
individual product line.
2.3 Clean external housing of the Equipment. External components of unit will only be
replaced when functionality has been diminished.
2.4 Pay the outbound freight charges. Motorola will pay the inbound freight charges if the
Customer uses the Motorola designated delivery service.
2.5 Provide the Motorola repair request and Inventory Adjustment Form (IAF) via Motorola
On Line (MOL).
2.6 Process inventory adjustment requests received by email or fax from Customer. If the
request is received by email, Motorola will email an acknowledgement to the sender.
2.7 Perform covered services as requested by Customer on the Motorola repair request form.
2.8 If applicable, notify Customer of changes in Motorola designated inventory adjustment
email address or fax number.
3.0 Customer has the following Responsibilities:
3.1 Supply Motorola complete and accurate serial numbers and model description.
3.2 Utilize the Motorola designated delivery service program to obtain Motorola payment for
inbound shipping
3.3 Access the Motorola repair request form and Inventory Adjustment Form (IAF) through
Motorola On Line (MOL).
3.4 Initiate service request via Motorola On Line (MOL) or complete a Motorola repair
request form with contract number referenced, and submit with each unit of Equipment
sent in for service. Mobile control heads or accessory items sent in must reference the
serial number of the main unit.
3.5 If desired, supply Motorola with a 3.5" backup diskette with the Software template or
programming in order to assist in returning the Equipment to original operating
parameters. This step must be completed for Equipment that will not power up. If
applicable, record the current flashcode for each radio.
3.6 If Motorola must utilize a generic template or code plug to Restore Equipment to
operating condition, Customer is responsible for any programming required to Restore
Equipment to desired parameters.
3.7 Provide a signed or emailed Motorola Inventory Adjustment Form (IAF) for all
Equipment additions.
3.8 Local services or annual maintenance required for maintaining normal operation of the
equipment, unless specified on the service agreement.
Repair Service Advantage —,Updated on 02-2007
Reviewed August 2007
oro'AW
Statement of Work
Definitions
1.0 Definitions
These defined terms might not apply to every Statement of Work. Capitalized terms below and
not otherwise defined within the Statement of Work, or in the Communications System Agreement
or other applicable agreement (collectively, "Agreement") have the following meanings:
l.1 Box Unit Test: Unit is tested in a fixture that simulates the functions for which it was
designed, engineered, or manufactured to insure that it meets manufacturer specifications.
1.2 Case: Electronic tracking document for requests for service through the System Support
Center.
1.3 Case Status: Identifier of the status of a Case from beginning to end. .
1 A Component(s): Motorola new or refurbished parts of equal quality.
1.5 Configuration Change Support: A change in a user -defined parameter, which may
include a change in the placement of a dispatch console talkgroup window. Fleetmapping
is not included in Configuration Change Support.
1.6 Connectivity: Establishment of remote access to the System via dial up or fixed
dedicated links.
1.7 Continuously/Continuous: Seven (7) days per week, twenty-four (24) hours a day,
including holidays.
1.8 Customer: The end -user Customer as identified in the Agreement.
1.9 Customer Support Plan: A document mutually developed by Motorola and the Customer
that provides information about the Customer and the System and describes the specific
processes by which Motorola will deliver and the Customer will receive the services
described in this Statement of Work.
1.10 Elements: Those device types present on the Customer's System whose status may be
communicated to the SSC.
tell Equipment: The equipment specified in the Equipment List as set forth in the
Agreement, including any additions to the Equipment List during the Warranty Period.
1.12 Enhanced System Support (ESS) Period: The 12 month period commencing at the start
of the Warranty Period for Equipment and Software as defined by the Agreement.
1.13 Event: An alarm or informational notification received by Motorola through the Network
Management tools.
1.14 Feature: A Software functionality
1.15 Federal Technical Center: A Motorola facility located in Lanham, Maryland, the purpose
of which is to serve as Motorola's centralized location for radio repair for United States
Federal Government Customers.
1.16 Firmware: Software in object code form that is implanted or embedded in hardware.
1.17 FRU: Field Replaceable Unit, typically a board or module, contained within the
Infrastructure.
1.18 Infrastructure: The fixed Equipment excluding mobiles, portables, and accessories.
1.19 Infrastructure Depot Operations (IDO): A Motorola facility, which serves as Motorola's
centralized location for infrastructure repair.
1.20 Loaner: Infrastructure that is owned by Motorola and serves as a temporary replacement
while the Customer's Infrastructure is being repaired.
1.21 Maintenance: The process for determining the cause of Equipment failure, removing,
repairing, or replacing Components necessary to conform the Equipment with the
manufacturer's specifications along with system -specific specifications, delivering and
reinstalling the Components„ and placing the Equipment back into operation.
1.22 MCNS: Mission Critical Network Services
1.23 Motorola Software: Software whose copyright is owned by Motorola or its affiliated
company
1.24 Non -Motorola Software: Software whose copyright is owned by a party other than
Motorola or its affiliated company.
1.25 Notification: The point in time when the Customer contacts Motorola and requests
service.
1.26 Optional Feature: An additional Feature issued with a System Release that is available to
Customer at additional cost.
1.27 Radio Support Center (RSC): A Motorola facility which serves as Motorola's centralized
location for radio repair.
1.28 Response: The event when a technician, a remote systems technologist or a remote
network specialist begins actively to work on the technical issue, remotely or on -site, as
determined by Motorola.
1.29 Restore/Restoration/Restoral: The effort required to bring Equipment to the level for
which it was designed, engineered and adjusted for performance in accordance with the
manufacturer's published specifications, although such Equipment may not necessarily be
malfunctioning.
1930 Servicer: A Motorola Authorized Service Station or Motorola Field Service personnel.
1.31 Severity Level: The degree of adverse impact of an issue or Event.
1.32 Software: The software furnished with the System, including any Motorola Software and
Non -Motorola Software,
1.33 Software License Agreement: The agreement or portion of an agreement pursuant to
which Motorola licenses Software to Customer, including System Releases.
1.34 Special Product Feature: A Feature that is specially developed for Customer and which
contains a functionality that is unique to Customer.
1.35 Standard Business Day: Monday through Friday, 8:30 a.m. to 4:30 p.m., local time,
excluding Motorola holidays.
136 Standard Feature: A software functionality for components of Customer's System that is
available to Customer in the standard software release
137 Start Date: Effective start date as listed on the Agreement.
1.38 System: The communications system as defined in the Communications System
Agreement or other applicable Agreement.
1.39 System Acceptance: Unless otherwise defined in the Communications System
Agreement, the date upon which Motorola has successfully completed all of the System
Tests as described in the acceptance test plan.
1.40 System Support Center (SSC): A Motorola facility which serves as Motorola's
centralized system support facility to compliment the field support resources
1.41 System Release: One software version release on a particular platform. ASTRO 25 6.3
example is where 6 is the platform indicator and .3 is software version release indicator.
1.42. System Test: Unit is tested in a Motorola manufactured system of similar type from
which the unit was designed to test all functionality of the unit to insure that it meets
manufacturer specifications.
1.43 Systemic: A recurring Software or hardware defect that significantly affects the
operation of the System.
1.44 Technical Support Operations (TSO): A centralized telephone support help desk that
provides technical support for Motorola customers who have purchased products from
Motorola (Networks & Enterprise) or who have a contract for technical support services.
1.45 Vendor: Any manufacturer (other than Motorola) or third party that services or repairs
Infrastructure or subscriber equipment
1.46 Verification: Contacting the appropriate designated person to verify the System is
operational (original problem resolved) and closing the Case.
1.47 Work -around: A change in the followed procedures or data supplied by Vendor to avoid
error without substantially impairing use of the Equipment.
1.48 Work Flow: A step-by-step process including instruction or direction for routing,
handling, and processing information at a given agency.
Defmitions
Approved by Motorola Contracts &Compliance 10-31-2006
® M®T®R®LA
August 27, 2008
Gary Smith
Purchasing Agent
PO Box 1929
Fort Worth, TX 76102
1507 LBJ Freeway
Farmers Branch, TX 75234
972-277-4608
This letter is to inform you that Motorola Inc. should considered the sole source provider for
the service contract covering the Depot repairs for the City of Fort Worth's MW800 in car data
communications computers and the associated VRM850 radio data modems. Motorola's Depot
is a centralized repair facility that provides expert subscriber radio maintenance and repair for
customers throughout North America. Our experienced, highly trained and certified repair
technicians perform quality repairs with a guarantee that your repairs will be done right. State-
of-the-art diagnostics equipment, repair tools, and an extensive inventory of replacement parts
help us to quickly analyze, isolate and provide expert repair on your Motorola equipment. With
over 33 years of experience in depot repairs, the Motorola Depots are ISO 9001 and TL9000
certified. Only Motorola can assure that your equipment is reprogrammed to the correct
operating parameters. All repairs are returned to original factory specifications by using parts
specifically designed for your radios. Using Motorola OnLine (MOL), you can easily and quickly
submit repair requests and check repair status.
Contracting directly with Motorola will assure Fort Worth that it's in car data communications
computers and radio modems will continue to operate properly today and in the future.
otorola, Inc.
John Martin
Regional Service Manager / Texas
Page 1 of 1
• • •
COUNCIL ACTION: Approved on 9/16/2008
DATE: Tuesday, September 16, 2008
LOG NAME: 35MDCMAINTFY09
REFERENCE NO.: **C-23040
SUBJECT:
Authorize Execution of a Sole Source Service Agreement for Mobile Data Computers with Motorola
Communications for an Amount Not to Exceed $242,225.75
RECOMMENDATION:
It is recommended that the City Council authorize execution of a sole source service agreement with
Motorola Communications for Mobile Data Computers for an amount not to exceed $242,225.75.
DISCUSSION:
On June 14, 2005, (M&C P-10172) the City Council authorized the purchase and installation of 605 mobile
data computers at a total cost of $4,433,075.00. The original service agreement related to that purchase
expires in October 2008.
A service agreement is now required to provide continued support services of the mobile data computers for
the Police Department and City Marshal's Office. The mobile data computer devices are critical to
enhancing officer safety and providing operational support to officers in the field.
Motorola Communications is the documented sole source provider for service of the mobile data computers.
FISCAL INFORMATION/CERTIFICATION:
The Finance Director certifies that funds are available in the current operating budget of the General Fund.
No funds were budgeted for this purpose; however the department has savings to offset these
expenditures.
TO Fund/Account/Centers
Submitted for City Manager's Office by_
Originating Department Head:
Additional Information Contact:
FROM Fund/AccountlCenters
GG01 539120 0354200 $242,225.75
Joe Paniagua (6190)
Pat Kneblick (4210)
Michael Baldwin (4250)
http://apps.cfwnet.org/council�acket/Reports/mc�rint.asp 9/24/2008