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This Informal Report summarizes the results of a survey conducted by the Library at the City Council's
request. The purpose of the survey was to measure customer satisfaction with the existing hours and days of
operation at the 12 neighborhood branch libraries. A complete listing of branch library hours is attached.
The central and both regional libraries were not included, as they are open extended hours, seven days per
week.
The survey was distributed in print and online. 6,500 copies of the print version were circulated at the library
locations in English and Spanish. A link, to the online survey, hosted by MarketTools, Inc., was e-mailed to a
list of patrons compiled from the Library's records. All responses were gathered between March 7 and April
5, 2006. This time period was chosen because it represents a fairly typical month, with no unusual increases
or decreases in patron activity. Over 3,000 surveys were returned, with a nearly equal split between print and
online responses.
Tuesday 18%, Wednesday 18%, Thursday 15%, Friday 13%, and Saturday 19%.
59% responded they often visit a branch library on Saturday.
86% responded yes when asked if the current Saturday hours (10 a.m. — 6 p.m.) meet their needs.
When asked their level of satisfaction with the general hours of operation, 79% were satisfied or very
satisfied.
The results of the survey confirm that current hours and days are meeting the needs of a strong majority of the
citizens. Therefore, the Library will continue its current hours of operation.
If you have questions or need ad-dittional information, please contact Glemiece Robinson, Library Director, at
81-1 871-770Z or
ISSUED BY THE C[rYMANAGER
FORT WORTH, TEX-AS
INFORMAL REPORT TO CITY COUNCIL MEMBERS No* 8791
August 15, 2006
To the Mayor and Members of the City Council
Page 2 of 3
t 75
SUBJECT: CITIZEN SURVEY OF BRANCH LIBRARY HOURS
Central Library
Monday - Thursday 9arn - 9prn
Friday & Saturday I Oarn - 6prn
Sunday Noon - 6prn
East Regional Library
Tuesday & Thursday
Monday, Tuesday & Wednesday
I Oarn - 9prn
Thursday
Noon - 9prn
Friday
I oarn - 6prn
Saturday
10arn-6prn
Sunday
Noon - 6prn
Southwest Regional Library
Tuesday & Thursday
Monday, Tuesday & Wednesday
1 Oarn - 9prn
Thursday
Noon - 9prn
Friday
1 Oarn - 6prn
Saturday
1 Oarn - 6prn
Sunday
Noon- 6prn
.,utter Outreach Library Division (BOLD)
Tuesday & Thursday 11arn-8prn
Monday,-Wednesday,- Saturday .1-arn=6prn uL
Friday & Sunday Closed
Cavile Outreach Opportunity Library (COOL)
Tuesday & Thursday
11arn-8prn
Wednesday, Friday & Saturday
11arn-6prn
Sunday & Monday
Closed
Diamond Hill/Jarvis Branch Library
Monday & Wednesday
11arn-8prn
Tuesday, Thursday & Saturday
I Oarn - 6prn
Friday & Sunday
Closed
East Berry Branch Library
Monday, Tuesday & Saturday
I Oarn - 6pm
'Aleednesday & Thursday
11 am - 8pm
Friday & Sunday
Closed
Ella Mae Shamblee Branch Library
Monday & Tuesday
1 lam - 8PM
Wednesday, Thursday & Friday
1 Oam - 6pm
Saturday & Sunday
Closed
Meadowbrook Branch Library
Monday & Tuesday
1 lam - 8om
'AhZ;d1nesday, Friday & Saturday
1 J - 6PM
Th---a-vday & Sunday
Ubsed
ISSUED BY THE CIrY MANAGER FORT WORTH, TEXAS
August 15, 2006
To the Mayor and Members of the City Council
Page 3 of 3
Northside Branch Library
Tuesday & Thursday
Wednesday, Friday & Saturday
Sunday & Monday
Ridglea Branch Library
Monday & Wednesday
Tuesday, Friday & Saturday
Thursday & Sunday
Riverside Branch Library
Monday, Friday & Saturday
Tuesday & Wednesday
Thursday & Sunday
Seminary South Branch Library
Monday, Thursday & Saturday
Tuesday & Wednesday
Friday & Sunday
Surnmerglen Branch Library
Monday Thursday
Tuesday, Wednesday & Saturday
Friday & Sunday
Wedgwood Branch Library
Monday & Tuesday
Wednesday, Friday & Saturday
Thursday & Sunday
1! 1
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ISSUED BY THE CITY MANAGER FORT WORTH, TEXAS