The URL can be used to link to this page

Home My WebLink AboutContract 38904,6fB 9 04 No ArrILIATED N;�RTEL NETWORKS Authorized Distributor MAINTENANCE AGREEMENT 1. This Maintenance Agreement, hereinafter, referred to as the "Agreement" between Affiliated Telephone, Inc. (hereinafte TI") and «Company>> ( hereinafter "Buyer") is entered into on (p 3 0 9' 2. TERM City of Ft. Worth 1000 Throckmorton Ft. `'Forth, TX 76102 Equipment Type: Nortel Voice Network Equipment/Nortel Data Network Equipment/Juniper Data Network Equipment ATI shall provide service on the equipment identified on page 1 and page 3 of Appendix A for a period of 12 months, commencing May 17, 2009 and continuing through May 16, 2010, and shall be automatically renewed for consecutive terms of one year, unless either party gives written notice, at least thirty (30) days prior to the end of such term to the other of intent to allow the Agreement to expire as of the end of the then current term. 3. EQUIPMENT AND CONTRACT DESCRIPTION CONTRACT OPTION 7 days/ 24 Hours Emergency Service i. j OFFICIAL RECCRU !TYSECRETARY 4. AGREEMENT It is agreed to and understood that this Agreement constitutes the entire Agreement between the parties, and supersedes and replaces all other prior understanding or agreements relating to equipment and services covered by this Agreement. This Agreement may not be changed, modified or varied except by the specific written and signed approval by authorized representatives of both parties. It is understood and agreed by and between the parties hereto, that if there is any conflict between this Agreement and client's purchase order, or any other document, this Agreement will govern. 5. SERVICE SCHEDULE —VOICE EQUIPMENT Support for the City of Fort Worth Nortel voice equipment identified on page 1 of Appendix A is provided by ATI 7 Days X 24 Hours. Requests for support should be made by calling ATI at (972) 8524013. A. Standard Service -Monday thru Friday, B:OOA.M. to 5:00 P.M. A ticket will be opened upon report of problem and customer shall be contacted by an ATI Technician within 4 hours of problem report. For problems that can be resolved by ATI, every attempt will be made to resolve these problems within four hours of time that customer was contacted by an ATI. B. Emergency Service is defined at 25% of the "Buyer's" system out -of -service, First trunks of the "Buyer's" main line out -of -service, a console out -of -service, CallPilot out -of -service, Symposium/Contact Center out -of- service, Signaling Server out -of -service, Network Routing Server out -of -service or previously identified pending major service affecting outage and will be dispatched within 2 hours of call -in time, 7 Days X 24 Hours. Dispatch for the purpose of this contract is defined as a technician is on his way to customer site. 6. SERVICE SCHEDULE —DATA NETWORK EQUIPMENT Support for the City of Fort Worth Nortel &Juniper data network equipment identified on page 3 of Appendix A is provided directly by Nortel and Juniper 7 Days X 24 Hours. Requests for support on Nortel data network equipment should be made by calling Nortel at 8004NORTEL and reference Site ID: 13255. Requests for support on Juniper data network equipment should be made by calling Juniper at 888-3144TAC and reference J-Care Contract: C89498. F� 6. SERVICE SCHEDULE - DATA NETWORK EQUIPMENT (continued) NMTEL 1�lortel leworkupgort Services Nortel Data Network Equipment Service Terms and Conditions Software Managed On -Site with Spares Services Services Pack City of Fort Worth Software Release Same Business Next Business 4 Hour (7x24) Subscription - Day (5x12) Day Service Service Plus Service Service Model Number GU6300000 GJ6300000 GK6300000 GN6300000 Hardware & Hardware & Hardware & 7x24 Phone Support Yes Operational Operational Operational Software Software Software Priority Phone Access to TSC (Over Non- Yes Yes Yes Yes Contract Customers) Unlimited TSC Callers No Yes Yes Yes Applications & Major & Minor Software Releases Operational Only Operational Only Operational Only Operational Software Yes (does not include Software Patches Yes Yes Yes billable patches) Electronic Support Yes Yes Yes Yes Return -To -Factory Parts Shipment to Customer No No No No Site Advance Parts Shipment to Customer Site No Yes Yes Yes Same Part or Like Part Delivered to Customer No Like Like Like On -site Labor No Yes Yes Yes 4 hour same day Next business day 4 hour same day parts parts & labor (No. parts & labor (No. & labor (No. Amer if Amer if site within Amer if site within site within 50 mi of 50 mi of parts Response Time No 250 mi. of parts parts depot, 6 hrs 5 1 - depot, 6 hrs 51-100 depot; see 100 mi); see mi); see availability availability matrix availability matrix matrix rest of rest of world) rest of world) world) Mon - Fri Mon -Fri (excluding holidays) (excluding holidays) 7AM - 7PM North 7AM - 7 PM North 7-day-a-week, 24- Service Coverage Period No America. See America local time hour -a -day Service Definition (8AM - 8PM rest of Document for rest of world.world) 7 9. 10 EXCLUSIONS This Agreement does not include equipment lost, stolen, or damaged due to negligence, tampering, misuse, accident, or resulting from electrical storms, lightning due to violent weather, power outages or failure to maintain proper equipment environment nor the labor associated with the repair or replacement of these parts. Exclusions are also covered on page I of Appendix A. 7a. A system audit will be performed within 30 days of signed agreement, at which time any equipment or repairs will be noted and it will be the customers responsibility to replace or repair said item. If customer does not agree to replace or repair said item, this item may be excluded from coverage under the terms of this maintenance agreement. LIMITATIONS OF LIABILITY "ATI" will not be liable for any injury, damage, or claim to persons and properties that may arise through the operation or maintenance of the system or failures thereof unless such injury or damage is caused by the negligent acts, omissions or intentional conduct of ATI, its officers, employees or representatives.. In no event will "ATI" be liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, loss of use, and loss of profits. "ATI" shall not be liable for failure to perform due strikes, lock -out, civil disturbances, or Acts of God beyond "ATI's" control. TERMINATION In the event of a breach or failure to perform obligation under the contract, written notice shall be provided and the party responsible for the failure shall be given 30 days to cure the default. Failure to cure would provide the other party the right to terminate. In any case either party has the right to terminate, without cause, upon 60 days advance written notification. AUTHORIZED REPRESENTATIVES CUSTOMER CONTACT A CUSTOMER CONTAC B A CUSTOMER CONTACT C TITLE TITLE TITLE 0 ATI will receive and dispatch from the Buyer's representatives identified above to verify that ATI has been requested by an acceptable Buyer's contact. 11. CUSTOMER SERVICE REPRESENTATIVE Courtney Battles Customer Service Representative ohn Ri Customer Service Representative The "Buyer" contact when calling in service problems can direct calls to any of these customer service representatives. 12. Governing Law This Agreement shall be construed in accordance with, and governed by, the laws of the State of Texas, and all obligations of the parties created hereunder are performable in Tarrant County, Texas, ANNUAL TOTAL —City of Fort Worth Voice &Data Network Equipment Annual Maintenance $ 261,852.54 Non -appropriation of Funds In the event no funds or insufficient funds are appropriated by the City in any fiscal period for any payments due hereunder, City will notify Consultant of such occurrence and this Agreement shall terminate on the last day of the fiscal period for which appropriations were received without penalty or expense to the City of any kind whatsoever, except as to the portions of the payments herein agreed upon for which fundsECORi� shall have been appropriated. 6'r'�t.►i iL SIGNING SECTION bv: `CITY SECRETARY 1=Ta WUK 19 T On this day, we The "Buyer" want the Vendor "(ATI)" to provide Telecommunication Service to our company. Narr��TYLEI�ontgomery �� Assistant City �Ianag�� Title ASSIST i T CITY ATTORNEY _? Io Co41 CA Marty ��x�drX�e d to by "ATI" Representative, (ATI) M;rjlM %4ApV K4� V P oy lba 0A %(, A*JOR 'uju Title � OFFICIAL REGARD ! PITY SECRETARY FT . WORTHr T 0 APPENDIX Al INITIAL TERM: May 1 t, 2009 tO May 16, 2010 CLIENT NAME: City of Ft. Worth ADDRESS: 1000 Throckmorton CITY, STATE, ZIP: Ft. Worth, TX 76102 CUSTOMER CONTACT: PHONE NUMBER: TYPE OF CONTRACT OPTION A SPECIFIC EXCLUSIONS: NONE PREMIUM CONTRACT -SWITCH AND PHONES COVERED - 7X24 COVERAGE APPENDIX A NORTEL VOICE EQUIPMENT TYPE &SERVICES PRICING 334 ALT PSAP/OPTION 61C $1.25 $417.50 $51010.00 124 ANIMAL CONTROUSUCCESSION BRANCH OFFICE $1.25 $155.00 $15860600 1051 BELKNAP/CS 1000M SG $1.25 $1,313.75 $15,765.00 144 BOLTST/OPTION 11C $1.25 $180600 $2,160.00 501 BOLT ST/OPTION 61 C $1.25 $626.25 $71515.00 340 CENTRAL DIVISION/CS 1000E $1.25 $425.00 $51100.00 2973 CITY HALUCS 1000M MG $1.25 $3,716.25 $441595.00 157 COLUMBUS TRAIUMEDIA GATEWAY 1000E $1.25 $196.25 $2,355.00 140 EAST DIVISION/MEDIA GATEWAY 10006 $1.25 $175.00 $2,100.00 382 JAMES ST/CS 1000S $1.25 $477.50 $5,730.00 155 MEACHAM/CS 1000S $1.25 $193.75 $21325.00 130 NORTH DIVISION/MEDIA GATEWAY 1000E $1.25 $162t501 11950.00 140 SOD/CS 1000S $1.25 $175.00 $21100.00 149 WEST DIVISION/SUCCESSION BRANCH OFFICE $1.25 $186.25 $2,235.00 184 WILL RODGERS/CS 1000E $1.25 $230.00 $29760.00 188 SCADA $1.25 $235.00 $2,820,00 242 VILLAGE CREEK $1.25 $302.50 $3,630,00 164 PACS ESTIMATED $1.25 $205600 $2,460.00 96 CALLPILOT $6.25 $600.00 $71200.00 200 SYMPOSIUM CALL CENTER $1.25 $250.00 $3,000000 CITY OF FT WORTH TOTAL $122,670.00 APPENDIX A — VOICE EQUIPMENT SERVICES DESCRIPTION 1. Complete PBX Coverage ■ Covers all systems and components (M1, CS 1000, Signaling Servers, Network Routing Server Symposium Contact Center, Call Pilot, OTM, Nortel Telephone Sets) ■ Covers all service labor ■ Access to Nortel Technical Support on customer behalf ■ No charge installation on requested patching 2. Alarm Monitoring —Sight Event Buffer to monitor alarms for each PBX ■ Major alarms are reported to ATI 7 Days X 24 on M1/CS 1000 Systems 3. Guaranteed Response Times ■ 2 Hour Emergency ■ 4 Hour Normal Response 4. Discounted Labor Rates for system adds, moves, and changes 5. Provide engineering for any upgrades/expansions 6. ATI has provided a Nortel crash kit that is restocked and kept in customer inventory — approximate value $50,000.00 7. Free Traffic Studies —upon customer request, ATI will provide a free analysis of customer PBX trunking. 8. Preventive Maintenance Services —Requested or scheduled preventative maintenance program. ■ System Diagnostics ■ System Clean Up Twice Yearly ■ Database Back Up ■ UPS Health Check 9. Additional Provided Services ■ Trouble Ticket Reporting ■ All software patches as identified and recommended by ATI and agreed upon by customer. ■ SEB Alarm Monthly Reporting ■ Monthly / Quarterly Meeting ■ Provide requested System Software Audit Information ■ Requested Nortel Product Bulletins and New Product Introduction Information APPENDIX A - NORTEL & JUNIPER DATA NETWORK EQUIPMENT TYPE & SERVICES PRICING 1 GJ6300336 �- . . MGD ONSITE SVCAGR NBD ALTEON CACHE $710496 ,$710,96 700115 1 GN6300536 MGD ONSITE SVC 4HR 24X7 PASSPORT 1648T $1,238.62 $1,238.62 DJ1412EO2 2 GN6300299 MGD ONSITE SVC 4HR 24X7 VPN 16XX 17XX SL299 $1,115.56 $2,231,12 DM1401058 2 GN6300187 MGD ONSITE SVC 4HR 24X7 8600 10 SLOT CHAS $11,772.88 $23,545.76 DS1402001 4 GN6300186 MGD ONSITE SVC 4HR 24X7 8600 6 SLOT CHAS $9,286,64 $37,146.56 DS1412015 1 GN6300548 MGD ONSITE SVC 4HR 24X7 ASF 5114 FW SL548 $4,139.07 $4,139.07 EB1639065 4 GN6300AR7 MGD ONSITE SVC 4HR 24X7 SECURE RTR 3120 $708,35 $2,833.40 SR2102002E5 4 GN6300BM5 MGD ONSITE SVC 4HR 24X7 SR3120 MOD DS3 T3 $840,42 $39361,68 SR2104012E5 2 GN6300AR9 MGD ONSITE SVC 4HR 24X7 SR3120 4PORT T1/Ei $230,12 $460,24 SR2104006E5 1 GN6300AR6 MGD ONSITE SVC 4HR 24X7 SECURE RTR 1004 3- $567.28 $567,28 SR2101017 1 GN6300AR5 MGD ONSITE SVC 4HR 24X7 SECURE RTR 1002 $204,101 $204,10 SR2101008E5 1 IGJ6300364 MGD ONSITE SVCAGR NBD VPN 1010/1050/1100 $276,14 $276,14 DM1401155 1 GJ6300CB2 MGD ONSITE SVC NBD ERS 2526T-PWR SLCB2 $129,06 $129,06 AL2500E11-E6 1 GJ6300CB1 MGD ONSITE SVC NBD ERS 2550T-PWR SLCB1 $297.15 $297,15 AL2500E12-E6 1 GJ6300CBO MGD ONSITE SVC NBD ERS 4550T & T-PWR SLCBO $328.16 $328.16 AL4500E12-E6 1 GJ6300550 MGD ONSITE SVCAGR NBD BAYSTACK 5510-24T $398420 $398,20 AL1001 E04 1 GJ6300845 MGD ONSITE SVCAGR NBD ERS 5520-48T PWR $611,31 $611.31 AL1001 EO5-GS 7 GJ6300187 MGD ONSITE SVC NBD 8600 10 SLOT CHAS SL187 $7,779,89 $54,459,23 DS1402001 1 SVC-SDCE-M7i SAME DAY ONSITE SERVICE PACKAGE FOR M7i ROUTER $6,244,50 $61244.50 CITY OF FT WORTH TOTAL $139,182.54 APPENDIX A - NORTEL DATA NETWORK EQUIPMENT SERVICES DESCRIPTION 1. 7 X 24 Telephone Support 2. Priority Phone Access to TSC (Over Non -Contract Customers) 3. Unlimited TSC Callers 4. Major & Minor Software Releases — Operational Only 5. Software Patches 6. Electronic Support 7. Advance Parts Shipment to Customer Site 8. Same Part or Like Part Delivered to Customer 9. On -site Labor 10. Response Time(GK6300000 and GN6300000) - 4 hour same day parts &labor (if site within 50 mi of parts depot, 6 hrs 51-100 mi) 11. Response Time(GJ6300000) - Next business day parts & labor (if site within 250 mi. of parts depot) 12. Service Coverage Period (GK6300000 and GJ6300000) - Mon - Fri (excluding holidays) 7AM - 7 PM North America local time (8AM - 8PM rest of world) 13. Service Coverage Period (GN6300000) - 7-day-a-week, 24-hour-a-day 14. Response Time Terms/Conditions (GJ6300000) - If RMA issued by 7PM North America local time, otherwise 2nd business day 15. Response Time Terms/Conditions (GK6300000) - If RMA issued by 3PM Americas (4PM rest of world) local time, otherwise next business day 16. Response Time Terms/Conditions (GN6300000) - No Prerequisites Apply (begins upon RMA being issued by Nortel) 3 APPENDIX A - JUNIPER DATA NETWORK EQUIPMENT SERVICES DESCRIPTION 1. JTAC Access — unlimted access to JTAC engineers by phone and online 24x7A 2. Software Releases — Juniper networks will provide customer with access to all new software releases customer has licensed when they are made available for general public release. 3. Online Tools — Access to the juniper,net Customer Support Center (CSC) at the URL httpoHwww.juniper.net/ support 4. Same Day — Same day delivery of advance hardware replacements 7 days per week, including holidays, 24 hours a day within 4 hours of a final diagnosis of a part failure by Juniper Networks, 5. Onsite — a Juniper Networks trained service technician will arrive onsite upon final diagnosis of a part failure by Juniper Networks. The service technician will ariive with a replacement product, coordinate with JTAC and the customer for final resolution of the problem and return the defective product to Juniper Networks on behalf of the customer. 0 M&@ Review Page 1 of 2 C?9fir:��i sit; o t3ti= Liar :� (o� s: �'„c3rt[ , "'r�x-3:> COUNCIL ACTION: Approved on 6/2/2009 DATE: 6/2/2009 REFERENCE NO.: P-10975 LOG NAME: 13P09-007 CODE: P TYPE: NON -CONSENT PUBLIC HEARING: NO SUBJECT: Authorize a Purchase Agreement for Voice and Data Preventative Maintenance and Support Services from Affiliated Telephone, Inc., using the State of Texas Department o Information Resources Contract No. DIR-SDD-289 for an Annual Amount up to $270,000.00 RECOMMENDATION: It is recommended that the City Council authorize a Purchase Agreement for voice and data preventative maintenance and support services from Affiliated Telephone, Inc., using the State of Texas Department of Information Resources Contract No. DIR-SDD-289 for an annual amount up to $270,000.00. DISCUSSION: Affiliated Telephone, Inc., will conduct continual monitoring services and provide routine maintenance and emergency services on hardware and software applications of the Nortel Private Branch Exchange (PBX) communication system that is currently in operation at most City facilities. The system supports the City's telephone network and is essential to the computer -aided design (CAD) emergency system. The system also supports municipal court services and provides public access t� our citizens. The current Purchase Agreement (Agreement) expires on June 16, 2009, and cannot be delayed or discontinued. Without an Agreement, the City will not have an authorized service provider to perform 24/7 monitoring service and preventative maintenance and emergency services. Failure to maintain the PBX communication system could have a range of negative impacts, including endangerment to public safety due to unsuccessful CAD transmission to first responders or total service disruption between the City and the public. In summary, this award is vital to the interests of the City and there is no lower cost method to obtain the required services. ADMINISTRATIVE INCREASE - An administrative increase or change order for this Agreement may be made by the City Manager, or his designee, for an amount up to $25,000.00 and does not require specific City Council approval so long as sufficient funds have been appropriated. PRICE ANALYSIS - As illustrated in attached Appendix C, the State of Texas Department of Information Resources (DIR) Contract No. DIR-SDD-289 offers discounts ranging from 30 percent to 50 percent off manufacturer suggested retail price (MSRP) for equipment, flat hourly rates for services, training and port rate. DIR is authorized to offer the cooperative purchasing program to State agencies, public institutions o higher learning, public school districts and local governments. Texas Government Code Section 791.025(c) indicates that a local government that purchases goods and services under the Interlocal Cooperation Act satisfies otherwise applicable competitive bidding requirements. M/WBE - A waiver of the goal for M/WBE subcontracting requirements was requested by the http://apps.cfwnet.org/council packet/mc review.asp?ID=11710&councildate=6/2/2009 6/3/2009 M&'> Review Page 2 of 2 Purchasing Division and approved by the M/WBE Office because the purchase of goods or services is from sources where subcontracting or supplier opportunities are negligible. AGREEMENT TERMS -Upon City Council's approval, this Agreement will begin on June 17, 2009, and expire on June 16, 2010. RENEWAL OPTIONS -This Agreement may be renewed for up to two additional one year terms in accordance with the terms of DIR contract. Should the State elect to exercise the renewal options, the City will do same. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligation during the renewal term. FISCAL INFORMATION/CERTIFICATION: The Financial Management Services Director certifies that funds are available in the current operatin budget, as appropriated, of the Information Systems Fund. BQN\13P09-0077\AMG TO_ Fund/Account/Centers Submitted for City Manager's Office bk Originating Department Head: Additional Information Contact: ATTACHMENTS FROM Fund/Account/Centers Karen Montgomery (6222) Lena Ellis (8517) Jack Dale (8357) Angela Gonzales (7648) http://apps.cfwnet.org/council packet/mc review.asp?ID=11710&councildate=6/2/2009 6/3/2009