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Home My WebLink AboutContract 41266CITY SECRETARY COP4TRACT NO1 AFFILIATED DALLAS NL2RTE L NETWORKS' Authorized Distributor MAINTENANCE AGREEMENT 1. This Maintenance Agreement, hereinafter, referred to as the "Agreement" between Affiliated Telephone, Inc. (hereinafter "ATI") and «Company» ( hereinafter "Buyer") is effective as of July 6, 2010. 2. TERM City of Ft. Worth 1000 Throckmorton Ft. Worth, TX 76102 Equipment Type: Nortel Voice Network Equipment/Nortel Data Network Equipment/Juniper Data Network Equipment ATI shall provide service on the equipment identified on page 1 and page 3 of Appendix A for a period of 12 months, commencing July 6, 2010 and continuing through July 5, 2011, and shall be automatically renewed for consecutive terms of one year, unless either party gives written notice, at least thirty (30) days prior to the end of such term to the other of intent to allow the Agreement to expire as of the end of the then current term. 3. EQUIPMENT AND CONTRACT DESCRIPTION CONTRACT OPTION 7 days/ 24 Hours Emergency Service OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX 1 Z - ,_� - 1 • 4. AGREEMENT It is agreed to and understood that this Agreement constitutes the entire Agreement between the parties, and supersedes and replaces all other prior understanding or agreements relating to equipment and services covered by this Agreement. This Agreement may not be changed, modified or varied except by the specific written and signed approval by authorized representatives of both parties. It is understood and agreed by and between the parties hereto, that if there is any conflict between this Agreement and client's purchase order, or any other document, this Agreement will govern. 5. SERVICE SCHEDULE —VOICE EQUIPMENT Support for the City of Fort Worth Nortel voice equipment identified on page 1 of Appendix A is provided by ATI 7 Days X 24 Hours. Requests for support should be made by calling ATI at (972) 852-4013. A. Standard Service - Monday thru Friday, 8:00A.M. to 5:00 P.M. A ticket will be opened upon report of problem and customer shall be contacted by an ATI Technician within 4 hours of problem report. For problems that can be resolved by ATI, every attempt will be made to resolve these problems within four hours of time that customer was contacted by an ATI. B. Emergency Service is defined at 25% of the "Buyer's" system out -of -service, First trunks of the "Buyer's" main line out -of -service, a console out -of -service, CallPilot out -of -service, SymposiumlContact Center out -of- service, Signaling Server out -of -service, Network Routing Server out -of -service or previously identified pending major service affecting outage and will be dispatched within 2 hours of call -in time, 7 Days X 24 Hours. Dispatch for the purpose of this contract is defined as a technician is on his way to customer site. 6. SERVICE SCHEDULE DATA NETWORK EQUIPMENT Support for the City of Fort Worth Nortel & Juniper data network equipment identified on page 3 of Appendix A is provided directly by Nortel and Juniper 7 Days X 24 Hours. Requests for support on Nortel data network equipment should be made by calling Nortel at 800-4NOR'1'EL and reference Site ID: 13255. Requests for support on Juniper data network equipment should be made by calling Juniper at 888-314-JTAC and reference J-Care Contract: C89498. 2 6. SERVICE SCHEDULE DATA NETWORK EQUIPMENT (continued) N7RTEL Nortel Networks Support Services Software Managed On -Site with Spares Services Nortel Data Network Equipment Service Terms and Conditions Services Pack Software Subscription Release - Next Day Business Service Same Day Business (5x12) 4 Hour Service (7x24) City of Fort Worth Plus Service Service Model Number GU6300000 GJ6300000 GK6300000 GN6300000 7x24 Phone Support Yes Hardware Operational Software & Hardware Operational Software & Hardware Operational Software & Priority Contract Phone Customers) Access to TSC (Over Non- Yes Yes Yes Yes No Yes Yes Yes Unlimited TSC Callers Major & Minor Software Releases Operational Applications Software & Operational Only Operational Only Operational Only Software Patches Yes billable (does not patches) include Yes Yes Yes Electronic Support Yes Yes Yes Yes Return Site -To -Factory Parts Shipment to Customer No No No No Advance Parts Shipment to Customer Site No Yes Yes Yes Same Part or Like Part Delivered to Customer No Like Like Like On -site Labor No - Yes Yes Yes No Next parts Amer availability 250 rest depot; business if & mi. of labor site of world) see within parts matrix (No. day depot, parts Amer mi); 4 50 hour matrix see & if mi 6 world) same labor site hrs availability of rest parts 51-100 within (No. day of 4 & site parts availability hour labor rest 100 within depot, same (No. of mi), world) day 50 6 Amer hrs see matrix mi parts of 5l if - Response Time Service Coverage Period No (excluding Document 7AM America. Service Mon - world. 7PM Definition for holidays) - Fri North See rest of (excluding 7AM America (8AM Mon - - world) 7PM local 8PM holidays) - Fri North rest time of 7-day-a-week, hour -a -day 24- 3 7 EXCLUSIONS This Agreement does not include equipment lost stolen, or damaged due to negligence, tampering, misuse, accident, or resulting from electrical storms, lightning due to violent weather, power outages or failure to maintain proper equipment environment nor the labor associated with the repair or replacement of these parts. Exclusions are also covered on page 1 of Appendix A. 7a. A system audit will be performed within 30 days of signed agreement, at which time any equipment or repairs will be noted and it will be the customers responsibility to replace or repair said item If customer does not agree to replace or repair said item, this item may be excluded from coverage under the terms of this maintenance agreement. 8. LIMITATIONS OF LIABILITY "ATI" will not be liable for any injury, damage, or claim to persons and properties that may arise through the operation or maintenance of the system or failures thereof unless such injury or damage is caused by the negligent acts, omissions or intentional conduct of ATI, its officers, employees or representatives. In no event will "ATI" be liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, loss of use, and loss of profits "ATI' shall not be liable for failure to perform due to strikes, lock -outs, civil disturbances, or Acts of God beyond `ATI's" control. 9. TERMINATION In the event of a bleach or failure to perform obligation under the contract, written notice shall be provided and the party responsible for the failure shall be given 30 days to cure the default. Failure to cure would provide the other party the right to terminate In any case either party has the right to terminate, without cause, upon 60 days advance written notification. 10. AUTHORIZED REPRESENTATIVES CUSTOMER CONTAC'YJA Tl'1'LE CUSTOMER CONTACT B ken r- u,n �rawevts ( k TII'LE CUSTOMER CONTACT C TITLE 4 Yr(\•71:s41:1 eCi f(e6% °0000(g) Mk ATI will receive and dispatch from the Buyer's representatives identified above to verify that ATI has been requested by an acceptable Buyer's contact. 11. CUSTOMER SERVICE REPRESENTATIVE Courtney Battles Customer Service Representative John Rigg Customer Service Representative The "Buyer" contact when calling in service problems can direct calls to any of these customer service representatives. 12. Governing Law This Agreement shall be construed in accordance with, and governed by, the laws of the State of Texas, and all obligations of the parties created hereunder are performable in Tarrant County, Texas. ANNUAL TOTAL — City of Fort Worth Voice & Data Network Equipment Annual Maintenance $ 261,852.54 Non -appropriation of Funds In the event no funds or insufficient funds are appropriated by the City in any fiscal period for any payments due hereunder, City will notify Consultant of such occurrence and this Agreement shall terminate on the last day of the fiscal period for which appropriations were received without penalty or expense to the City of any kind whatsoever, except as to the portions of the payments herein agreed upon for which funds shall have been appropriated. SIGNING SECTION On this da , ld° we The "Buyer" want the Vendor "(ATI)" Y ) Y to provide Telecommunication Service to our company. ,�V'>" con Name BUYER 000 Karen e Montgomery � Assi �t-,ani ,; t-.ti� Manager' Q C' _ 0 0 f:11 Title 0 0 dezi Hendrix (!kity Secretary /0 1 __C.- ___ APPROVED AS TO KAM AND LEGALITY: ichnt: Ci _r --7-sciaeent____ •.,-e.vere 4„aus.aa set Contract Author 1 7 at i o►. 1 OFFICIAL RECORD CITY SECTARY S'T, WORTH, TX Date Agreed to by "ATI" Representative. Title OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX APPENDIX A INITIAL TERM: July 6, 2010 to July 5, 2011 CLIENT NAME: City of Ft. Worth ADDRESS 1000 Throckmorton CITY, STATE, ZIP: Ft. Worth, TX 76102 CUSTOMER CONTACT: PHONE NUMBER: TYPE OF CONTRACT OPTION A SPECIFIC EXCLUSIONS: NONE PREMIUM CONTRACT - SWITCH AND PHONES COVERED - 7X24 COVERAGE APPENDIX A - NORTEL VOICE EQUIPMENT TYPE & SERVICES PRICING Number. of Active Ports Norte! Voice System Location/Type Port per Month Monthly Annual` 334 ALT PSAP/OPTION 61C $1.25 $417.50 $5,010.00 124 ANIMAL CONTROUSUCCESSION BRANCH OFFICE $1.25 $155.00 $1,860.00 1051 BELKNAP/CS 1000M SG $1.25 $1,313.75 $15,765.00 144 BOLT ST/OPTION 11C $1.25 $180.00 $2,160.00 501 BOLT ST/OPTION 61C $1.25 $626.25 $7,515.00 340 CENTRAL DIVISION/CS 1000E $1.25 $425.00 $5,100.00 2973 CITY HALUCS 1000M MG $1.25 $3,716.25 $44,595.00 157 COLUMBUS TRAIUMEDIA GATEWAY 1000E $1.25 $196.25 $2,355.00 140 EAST DIVISION/MEDIA GATEWAY 1000E $1.25 $175.00 $2,100.00 382 JAMES ST/CS 1000S $1.25 $477.50 $5,730.00 155 MEACHAM/CS 1000S $1.25 $193.75 $2,325.00 130 NORTH DIVISION/MEDIA GATEWAY 1000E $1.25 $162.50 $1,950.00 140 SOD/CS 1000S $1.25 $175.00 $2,100.00 149 WEST DIVISION/SUCCESSION BRANCH OFFICE $1.25 $186.25 $2,235.00 184 WILL RODGERS/CS 1000E $1.25 $230.00 $2,760.00 188 SCADA $1.25 $235.00 $2,820.00 242 VILLAGE CREEK $1.25 $302 50 $3,630.00 164 PACS (ESTIMATED) $1.25 $205.00 $2,460.00 96 CALLPILOT $6.25 $600.00 $7,200.00 200 SYMPOSIUM CALL CENTER $1.25 $250.00 $3,000.00 CITY OF FT WORTH TOTAL $122,670.00 1 APPENDIX A - VOICE EQUIPMENT SERVICES DESCRIPTION 1. Complete PBX Coverage • Covers all systems and components (M1, CS 1000, Signaling Servers, Network Routing Server Symposium Contact Center, Call Pilot, OTM, Nortel Telephone Sets) • Covers all service labor • Access to Nortel Technical Support on customer behalf • No charge installation on requested patching 2. Alarm Monitonng — Sight Event Buffer to monitor alarms for each PBX • Major alarms are reported to ATI 7 Days X 24 on M1/CS 1000 Systems 3. Guaranteed Response Times • 2 Hour Emergency • 4 Hour Normal Response 4. Discounted Labor Rates for system adds, moves, and changes 5. Provide engineering for any upgrades/expansions 6. ATI has provided a Nortel crash kit that is restocked and kept in customer inventory — approximate value $50,000 00 7. Free Traffic Studies — upon customer request, ATI will provide a free analysis of customer PBX trunking 8. Preventive Maintenance Services — Requested or scheduled preventative maintenance program. • System Diagnostics • System Clean Up Twice Yearly • Database Back Up • UPS Health Check 9. Additional Provided Services • Trouble Ticket Reporting • All software patches as identified and recommended by ATI and agreed upon by customer. • SEB Alarm Monthly Reporting • Monthly / Quarterly Meeting • Provide requested System Software Audit Information • Requested Nortel Product Bulletins and New Product Introduction Information 2 APPENDIX A - NORTEL & JUNIPER DATA NETWORK EQUIPMENT TYPE & SERVICES PRICING Q 1 y Part Number : GJ6300336 Description MGD ONSITE SVCAGR NBD ALTEON CACHE Each $710.96 Extended ' $710.96 Part # 700115 1 GN6300536 MGD ONSITE SVC 4HR 24X7 PASSPORT 1648T $1,238.62 $1,238.62 DJ1412E02 2 GN6300299 MGD ONSITE SVC 4HR 24X7 VPN 16XX 17XX SL299 $1,115.56 $2,231.12 DM1401058 2 GN6300187 MGD ONSITE SVC 4HR 24X7 8600 10 SLOT CHAS $11,772.88 $23,545.76 DS1402001 4 GN6300186 MGD ONSITE SVC 4HR 24X7 8600 6 SLOT CHAS $9,286.64 $37,146.56 DS1412015 1 GN6300548 MGD ONSITE SVC 4HR 24X7 ASF 5114 FW SL548 $4,139.07 $4,139.07 EB1639065 4 GN6300AR7 MGD ONSITE SVC 4HR 24X7 SECURE RTR 3120 $708.35 $2,833.40 SR2102002E5 4 GN6300BM5 MGD ONSITE SVC 4HR 24X7 SR3120 MOD DS3 T3 $840.42 $3,361.68 SR2104012E5 2 GN6300AR9 MGD ONSITE SVC 4HR 24X7 SR3120 4PORT T1/E1 $230.12 $460.24 SR2104006E5 1 GN6300AR6 MGD ONSITE SVC 4HR 24X7 SECURE RTR 1004 3 $567.28 $567.28 SR2101017 1 GN6300AR5 MGD ONSITE SVC 4HR 24X7 SECURE RTR 1002 $204.10 $204.10 SR2101008E5 1 GJ6300364 MGD ONSITE SVCAGR NBD VPN 1010/1050/1100 $276.14 $276.14 DM1401155 1 GJ6300CB2 MGD ONSITE SVC NBD ERS 2526T-PWR SLCB2 $129.06 $129.06 AL2500E11-E6 1 GJ6300CB1 MGD ONSITE SVC NBD ERS 2550T-PWR SLCB1 $297.15 $297.15 AL2500E12-E6 1 GJ6300CB0 MGD ONSITE SVC NBD ERS 4550T & T-PWR SLCBO $328.16 $328.16 AL4500E12-E6 1 GJ6300550 $398.20 $398.20 AL1001 E04 MGD ONSITE SVCAGR NBD BAYSTACK 5510-24T 1 GJ6300845 MGD ONSITE SVCAGR NBD ERS 5520 48T PWR $611.31 $611.31 AL1001E05-GS 7 GJ6300187 MGD ONSITE SVC NBD 8600 10 SLOT CHAS SL187 $7,779.89 $54,459.23 DS1402001 1 SVC-SDCE-M7i SAME ROUTER DAY ONSITE SERVICE PACKAGE FOR M7i $6,244.50 $6,244.50 $139,182.54 CITY OF FT WORTH TOTAL APPENDIX A - NORTEL DATA NETWORK EQUIPMENT SERVICES DESCRIPTION 1. 7 X 24 Telephone Support 2. Priority Phone Access to TSC (Over Non -Contract Customers) 3. Unlimited TSC Callers 4. Major & Minor Software Releases - Operational Only 5. Software Patches 6. Electronic Support 7 Advance Parts Shipment to Customer Site 8 Same Part or Like Part Delivered to Customer 9 On -site Labor 10. Response Time(GK6300000 and GN6300000) - 4 hour same day parts & labor (if site within 50 mi of parts depot, 6 hrs 51-100 mi) 11. Response Time(GJ6300000) - Next business day parts & labor (if site within 250 mi. of parts depot) 12. Service Coverage Period (GK6300000 and GJ6300000) - Mon - Fri (excluding holidays) 7AM - 7 PM North Amenca local time (8AM - 8PM rest of world) 13. Service Coverage Period (GN6300000) - 7-day-a-week, 24-hour-a-day 14. Response Time Terms/Conditions (GJ6300000) - If RMA issued by 7PM North America local time, otherwise 2nd business day 15. Response Time Terms/Conditions (GK6300000) - If RMA issued by 3PM Americas (4PM rest of world) local time, otherwise next business day 16. Response Time Terms/Conditions (GN6300000) - No Prerequisites Apply (begins upon RMA being issued by Nortel) 3 APPENDIX A - JUNIPER DATA NETWORK EQUIPMENT SERVICES DESCRIPTION 1. JTAC Access — unlimted access to JTAC engineers by phone and online 24x7x365 2. Software Releases — Juniper networks will provide customer with access to all new software releases customer has licensed when they are made available for general public release. 3. Online Tools — Access to the juniper,net Customer Support Center (CSC) at the URL http://www.juniper.netl support 4. Same Day — Same day delivery of advance hardware replacements 7 days per week, including holidays, 24 hours a day within 4 hours of a final diagnosis of a part failure by Juniper Networks, 5. Onsite — a Juniper Networks trained service technician will arrive onsite upon final diagnosis of a part failure by Juniper Networks. The service technician will ariive with a replacement product, coordinate with JTAC and the customer for final resolution of the problem and return the defective product to Juniper Networks on behalf of the customer. M&C Review Page 1 of 2 ITY DATE: CODE SUBJECT: OUNCIL ' GENDA Off 0211 site or the City of Fort Worth, Texas FORT WO RI II COUNCIL ACTION: Approved on 6/2/2009 6/2/2009 REFERENCE NO.: P-10975 LOG NAME: 13P09-007 P Authorize a Purchase Agreement for Voice and Data Preventative Maintenance and Support Services from Affiliated Telephone, Inc. using the State of Texas Department o Information Resources Contract No. DIR-SDD-289 for an Annual Amount up to $270, 000.00 TYPE: NON -CONSENT PUBLIC HEARING: NO RECOMMENDATION: It is recommended that the City Council authorize a Purchase Agreement for voice and data preventative maintenance and support services from Affiliated Telephone, Inc., using the State of Texas Department of Information Resources Contract No. DIR-SDD-289 for an annual amount up to $270,000 00. DISCUSSION: Affiliated Telephone, Inc., will conduct continual monitoring services and provide routine maintenance and emergency services on hardware and software applications of the Nortel Private Branch Exchange (PBX) communication system that is currently in operation at most City facilities. The system supports the City's telephone network and is essential to the computer -aided design (CAD) emergency system. The system also supports municipal court services and provides public access tt our citizens. The current Purchase Agreement (Agreement) expires on June 16, 2009, and cannot be delayed or discontinued. Without an Agreement, the City will not have an authorized service provider to perform 24/7 monitoring service and preventative maintenance and emergency services Failure to maintain the PBX communication system could have a range of negative impacts, including endangerment to public safety due to unsuccessful CAD transmission to first responders or total service disruption between the City and the public. In summary, this award is vital to the interests of the City and there is no lower cost method to obtain the required services. ADMINISTRATIVE INCREASE - An administrative increase or change order for this Agreement may be made by the City Manager or his designee, for an amount up to $25,000.00 and does not require specific City Council approval so long as sufficient funds have been appropriated. PRICE ANALYSIS - As illustrated in attached Appendix C, the State of Texas Department of Information Resources (DIR) Contract No DIR-SDD-289 offers discounts ranging from 30 percent to 50 percent off manufacturer suggested retail price (MSRP) for equipment, flat hourly rates for services, training and port rate. DIR is authorized to offer the cooperative purchasing program to State agencies, public institutions o higher learning, public school districts and local governments. Texas Government Code Section 791.025(c) indicates that a local government that purchases goods and services under the Interlocal Cooperation Act satisfies otherwise applicable competitive bidding requirements. M/WBE - A waiver of the goal for M/WBE subcontracting requirements was requested by the http://apps.cfwnet.org/council packet/mc review.asp?ID=11710&councildate=6/2/2009 6/3/2009 M&.:C Review Page 2of2 Purchasing Division and approved by the M/WBE Office because the purchase of goods or services is from sources where subcontracting or supplier opportunities are negligible. AGREEMENT TERMS - Upon City Council's approval, this Agreement will begin on June 17, 2009, and expire on June 16, 2010. RENEWAL OPTIONS - This Agreement may be renewed for up to two additional one year terms in accordance with the terms of DIR contract. Should the State elect to exercise the renewal options, the City will do same This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City s obligation during the renewal term. FISCAL INFORMATION/CERTIFICATION: The Financial Management Services Director certifies that funds are available in the current operatin budget as appropriated, of the Information Systems Fund. BQN\13P09-0077\AMG TO Fund/Account/Centers FROM.. Fund/Account/Centers Submitted for City Manager's Office by: Oriainatina Department Head: Additional Information Contact: ATTACHMENTS Karen Montgomery (6222) Lena Ellis (8517) Jack Dale (8357) Angela Gonzales (7648) http://apps.cfwnet.org/council packet/mc review.asp9ID=11710&councildate=6/2/2009 6/3/2009