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HomeMy WebLinkAboutContract 41548 (2)lore OMIP • • or. MD • we - OFFICIAL RECORD CITY SECRETARY FT.WORTH, TX - CITY SECRETARY, LilrlLie.� Submitted to: CITY OF FORT WORTH Submitted by: Roy Alien Dell Global Services 1/21/2011 © Copyright 2011. Dell Inc. All rights reserved. ..' - _ z.t.. '► �� _` _ — mat r liYi - _.-_ Table of Contents 1.0 Service Overview 2.0 Project Scheduling 3.0 Project Service Steps 4.0 Assumptions and Customer Responsibilities 5.0 Change Control Process 6.0 Dell Personnel Skills and Qualifications 7.0 Payment Criteria 8.0 Termination 9.0 Order of Precedence 10.0 Signature Contract Summary Copyright 2011. Dell Inc. All rights reserved. 3 3 4 5 7 8 8 8 9 10 11 • 71 1'--nr R - 1 Statement of Work For CITY OF FORT WORTH • • • This Statement of Work ("SOW') is between Dell Marketing L P. ("Dell"), and CITY OF FORT WORTH ("Customer") for the services described in this SOW (individually, the "Service" or collectively, the `Services") and is effective as of the date last executed in the Signature section below. The Services shall be performed in accordance with this SOW and the terms and conditions specified in the Customer's separate signed master services agreement with Dell which specifically contemplates provision by Dell of professional information technology consulting services (Le, infrastructure, implementation, configuration and/or custom application development consulting) or, in the absence of such agreement, Statement of Texas Department of Information Resources Contract DIR-SDD-890 (the "agreement"). Neither Dell nor its representatives, employees, contractors and/or subcontractors take responsibility for, nor are they liable for, any decisions made in the development of any systems, products, or software solutions that are made by, or for, Customer, or by employees or other representatives, contractors and/or subcontractors of Customer. 1.0 Servi©© overview This Statement of Work ("SOW') describes the Enterprise Deployment services ("Services") to be provided by Dell Marketing L.P. ("Dell") to CITY OF FORT WORTH ("Customer"). Celerra QuickStart: CIFS Module Model Number: PSPS.RAS-IMCIFS This Statement of Work details the Implementation for Celerra R CIFS QuickStart. This service offering provides validation of installed hardware and configuration of up to six CIFS shares on a Celerra operating with a dedicated CLARiiON R array. Celerra QuickStart: Celerra Replicator Module PS-BAS-INGW This Statement of Work details the details the Installation for Celerra R Gateway QuickStart service. This service offering is a limited -scope service that offers the competitive installation of a Celerra Network Attached Storage (NAS) gateway in an existing SAN with available CLARiiON R or Symmetrix R back -end storage. This service delivers only the installation and basic software configuration of the Celerra NS Series hardware. Dell agrees to deliver to Customer the Services described in Section 3 herein. 2.0 Project Scheduling Service delivery will be scheduled following Dell's receipt of the signed Agreement and, if applicable, the accompanying purchase orders ("Purchase Order"), unless otherwise agreed upon by Customer and Dell. The estimated dates for beginning and conducting the Project will be mutually agreed upon by Customer and Dell, and can usually begin 2 — 3 weeks after receipt of customer purchase orders. The work will be conducted after normal Business hours (Monday 8:00 AM through Friday 5:00 PM Customer local time) or according to the schedule established by Dell, unless otherwise agreed by Customer and Dell Dell Marketing L.P. Confidential 1 � � l Sri=�_ �- � ��=_.-___.-.'.•ter - - ..-�-'•.-_. ._.-awl 4:+•9•^ 3.0 Project Service Steps • • • \ 1. Statement of •,Wl t,\ `; For successful completion of the Services, Dell will perform the tasks in unique phases as follows: Celerra QuickStart: CIFS Module Model Number: PSPS-BAS=IMCIFS 1. Meet with the Customer to ensure that the environment and operational implementation requirements (hardware, software, and infrastructure) are met, and provide the Customer with a list of required or beneficial updates. 2. Plan and schedule the engagement's configuration tasks. 3. Perform the Implementation for Celerra CIFS QuickStart within the Customer's environment as defined in this Service Brief. 4. Configure a maximum of two network interfaces on one Data Mover. 5. Configure up to six file systems via Celerra Manager. 6. Configure up to six CIFS shares. 7. Implement internal Usermapper on single Data Mover. 8. Integrate AD Authentication protocol. 9. Configure CIFS file access protocol. 10. Implement up to two Celerra CIFS servers validated within a single Windows domain (Windows 2000/2003 or NT 4.0), if necessary. These servers must be newly created servers. No migration of existing servers is assumed. 11. Configure Name Resolution Protocol for the Data Mover and Control Station (DNS as required). 12. Configure SnapSureTM checkpoints, for a maximum of six file systems (if licensed) with one snap per day (optional). 13. Enable Quotas for up to six file systems (optional). 14. Implement File System Full Notification through Celerra Manager. 15. Verify the installation and configuration results. 16. Review the acceptance requirements with Customer -assigned resource(s). 17. Provide the applicable documentation to the Customer. 18. Conduct a basic product Functional Overview to familiarize the customer with the implemented Celerra, demonstrating the normal operations as installed in the customer's environment. Note: Such Functional Overview relates to the customer's storage environment and is not a substitute for the formal EMC product Customer Education courses available. DELL strongly encourages attendance at Customer Education classes to gain further insight into the product architecture and its integration. Celerra QuickStart: Celerra Replicator Module PSaBAS-INGW 1. DELL personnel or authorized agents shall be assigned to work closely with Customer staff to perform the following services ("Services") within the Term specified above. 2. Meet with the Customer to ensure that the environment and operational implementation requirements (hardware, software, and infrastructure) are met by Customer, and provide the Customer with a list of required or beneficial updates. 3. Plan and estimate schedule for the installation and/or configuration tasks for the Services. 4. Perform the Services within the Customer's environment as defined in this Service Brief. 5. Install and/or configure required Installation for Celerra Gateway QuickStart service as defined in this Service Brief. 6. Verify the installation and/or configuration results. 7. Provide the user acceptance testing requirements to the Customer -assigned resource(s). 8. Provide the documentation to the Customer specified in the "Materials" section below. Dell Marketing L.P. Confidential Jo- • 9. Conduct a basic product Functional Overview to familiarize the Customer with the implemented Installation for Celerra Gateway QuickStart service, demonstrating the normal operations as installed in the Customer's environment. 10. Note: Such Functional Overview relates to the Customer's storage environment and is not a substitute for the formal EMC product Customer Education courses available. DELL strongly encourages attendance at Customer Education classes to gain further insight into the product architecture and its integration. 11. This planning and implementation service is limited to new installations only. This service is delivered to a single location for five consecutive standard business days, and includes the following: . Configuration Guide. • NAS design based on the Configuration Guide. • Completing rack and stack of the equipment. . Installing the Customer -provided network cabling. 12. One Celerra NAS Gateway (direct or fabric connected). 13. Note: A fabric implementation will use the NAS auto -configuration process to configure zoning. 14. Fibre connectivity to storage and switches (if fabric connected). 15. Notes: e Customer -provided or purchased Fibre Channel cables must be available before implementation. . Requires a 4+1 RAID 5 group to be configured, consisting of six dedicated NAS control LUNs to store the NAS code. DELL recommends configuring the NAS control LUNs on disks that are not used by other SAN hosts. • Starting in the NAS code release 5.5.31.6 or later, support for the above RAID 6 configurations on CLARiiON CX, CX3, and CX4 Series storage systems is available in FLARE Release 26 and later. 16. Implementing default high -availability configuration for primary and standby Data Movers. 17. Conducting a basic Implementation Functional Overview. 18. Conducting the Test and Acceptance Plan of the installed Celerra gateway. 4.0 Assumptions and Customer Responsibilities Assumptions Dell may make certain assumptions while specifying the Services and deliverables detailed in this SOW. It is the Customer's responsibility to identify any incorrect assumptions or take immediate action which will make all of Dell's assumptions correct. Dell has made the following specific assumptions while specifying the Services detailed in this SOW: 1. If the assumptions used to develop the SOW are found to be incorrect, the parties agree to meet and negotiate, in good faith, equitable changes to the SOW, Service Levels and/or Fee Schedule, as appropriate. 2 The prices for the Services are based on Customer's environment as known by Dell at the time of execution of this SOW. If the volumes, consumption factors or requirements change by +/- five (5%) percent, Dell will adjust the pricing to reflect these changes. Dell Marketing L.P. Confidential O fries d/'- =-$: = il:I. _ - . , • • % • , \ \ • . ♦ \ \ \• 1 \ \ Statehid r of ..Work 1` , 1 \ t 1` ,,\ Lt ►, • I. \ 3. Any necessary travel associated with the Services will be scheduled as needed to meet the customer outage windows. 4. Dell reserves the right to perform portions of the work remotely according to a schedule mutually agreed to by both Customer and Dell. 5. This SOW includes travel to one domestic location within the continental United States as detailed in this SOW. Any additional travel to other locations is considered out of scope and will require the approval of Customer via the change control process detailed in this SOW. 6. Dell is not responsible for resolving compatibility or other issues that cannot be resolved by the manufacturer or for configuring hardware or software in contradiction to the settings supported by the manufacturer. 7. Dell is not responsible for projector Service delivery delays caused by Customer facility or personnel challenges. 8. Completing transition within the agreed timeframe is contingent upon Dell receiving the necessary Customer information and gaining access to the necessary Customer resources, personnel, and facilities in a timely manner. 9. Dell's pricing does not assume the assumption of any Customer or third party personnel, hardware, software, equipment or other assets currently utilized in the Customer's operating environment 10. Dell reserves the right to sub -contract portions or all of the requested Services. 11. As used in this SOW, "Knowledge Transfer", "Demonstrations" and "Documentation", and all references thereto, and the pricing quoted herein specifically exclude any Dell Training and Certification Services. Knowledge Transfer outlines only an informal transfer of basic knowledge of the Dell services from the on -site Dell engineer to Customer's local contact or IT representative. Dell Training and Certification Services offerings are available by Customer subject to a separate price quote. Customer Responsibilities Both Customer and Dell are responsible for collaborating on the execution of the Services. Dell's responsibilities have been set forth elsewhere in this SOW. Customer agrees generally to cooperate with Dell to see that the Services are successfully completed. Customer agrees to the following assigned responsibilities: 1. Prior to the start of this SOW, Customer will indicate to Dell in writing a person to be the single point of contact, according to project plan, to ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the "Customer Contact"). Failure to do so might result in an increase in project hours and/or length in schedule. 2. Customer will provide technical points -of -contact, who have a working knowledge of the enterprise components to be considered during the Services ("Technical Contacts"). Dell may request that meetings be scheduled with Technical Contacts. 3. The Customer Contact will have the authority to act for Customer in all aspects of the Service including bringing issues to the attention of the appropriate persons within Customer's organization and resolving conflicting requirements. Dell Marketing L.P. Confidential �r �' ML ' - Jiii a Lt_ _!. Ill i.3 r —g iwarn.' I_.- ari •`• ` \� t • `\\\ t. ` • •� •�i ,� • r \ 1\ • Statement of Work ,\\\\ 1t\ aLS 4. The Customer Contact will ensure that any communication between Customer and Dell, including any scope -related questions or requests, are made through the appropriate Dell Project Manager. 5. The Customer Contact will provide timely access to technical and business points of contact and required data/information for matters related to the scope of Service. 6. The Customer Contact will ensure attendance by key Customer contacts at Customer meetings and deliverable presentations. 7. The Customer Contact will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time. 8. Customer may be responsible for developing or providing documentation, materials and assistance to Dell and agrees to do so in a timely manner Dell shall not be responsible for any delays in completing its assigned tasks to the extent that they result from Customer's failure to provide such timely documentation, materials and assistance. 9. The Customer Contact will ensure the Services personnel have reasonable and safe access to the Project site, a safe working environment, an adequate office space, and parking as required. 10. Customer will inform Dell of all access issues and security measures, and provide access to all necessary hardware and facilities. 11. Customer is responsible for providing all hardware, software, Internet access, and facilities for the successful completion of the Services. Facilities and power must meet Dell's requirements for the products and Services purchased. 12. Customer agrees to complete a customer satisfaction survey. Data Backup Customer will complete a backup of all existing data and programs on affected systems prior to Dell arriving at the location to deliver this Service. Data loss, data backup, and Limitation of Liability shall be governed by Appendix A, Sections 9.1 and 9.K of the Agreement 5.0 Change Control Process The "Change Control Process" is the process that governs changes to the scope of the Services during the Services term. The Change Control Process will apply to new Services components and to enhancements of existing Services components. A written "Change Order" will be the vehicle for communicating any desired changes to the Services. It will describe the proposed change to Services scope, pricing, resources, tasks, and deliverables; the reason for the change; related assumptions and Customer responsibilities; and the schedule and price impacts of the change. The Dell Project Manager will draft the Change Order document based on discussions with Customer and Dell team. Only changes included in a Change Order signed by both Customer and Dell will be implemented. In some cases, a Change Order will authorize Dell to study the impacts that a proposed change will have in terms of required changes to Services scope, schedule, and price. If, upon completion of the study, Customer agrees to proceed with an identified scope change, the Dell Project Manager will draft a Dell Marketing L.P. Confidential • - ArlizirEIVQ113,70 \ - -3/4-1111 ..r-,r. ram_ �.•�yr"'�_``.-4 `�_�r� "`'�y� -.i`r �„ ��=-mil _ • • •, �, `• k �• Statement of Mirk\ \ \ k a , 1` \• �, '\\- \ 1 L \ f separate Change Order to detail the specifics associated with that change. Gun I'M©UD Pow- [(mud 05G.dilElo Rfl flofacations Dell, will, at its sole discretion, determine the number of personnel and the appropriate skill sets necessary to complete the Services Customer understands that Dell resources may include employees of Dell and/or a service provider or subcontractor to Dell. Dell personnel may work on -site at Customer location or off -site at a Dell or other location as determined by the needs of the Services and by specific agreement of the Customer and Dell project manager. 7.0 Payment Criteria Fixed Fee: Payment for Services is a Fixed Fee of US $11,166.32 per the accompanying Dell quote. Invoice/Payment Terms: Invoice for Services will be issued upon receipt of Customer signature of this SOW. Payment is due thirty (30) days from date of invoice. Expenses: Expenses are included in the Fixed Fee price. Unless the scope changes; Dell will not charge any additional expenses in connection with delivering the Services without the express written consent of Customer. Additional expenses include Service related expenses including actual, reasonable and necessary travel and living expense. Taxes: Dell's pricing does not include Value Added Tax (VAT) or applicable local taxes. Scope Changes: Additional fees may apply if Customer changes or expands the scope of the Services. Any additional work that is required outside the scope of this SOW requires written approval by Customer and Dell as described in the Change Control Process detailed in this SOW. Services Scheduling: Services may not be scheduled or commenced until the Purchase Order (if any) and signed SOW is received by Dell. Upon receipt of a signed SOW and Purchase Order, a Dell Project Manager will typically contact Customer within 5 - 7 business days to begin Services scheduling Services Scheduling will be based upon Customer's schedule preferences/requirements and the availability of required resources. The estimated dates for beginning and conducting the Project will be mutually agreed upon by Customer and Dell, and can usually begin 2 - 3 weeks after receipt of customer purchase orders. Pricing: The terms offered by Dell under this SOW (including but not limited to the pricing) shall be valid for thirty (30) days following initial delivery of this SOW to Customer. In the event this SOW is executed by Customer after such thirty (30) day period, Dell may in its sole discretion, (i) accept the SOW on the stated terms or (ii) reject such SOW and may provide Customer with a revised SOW setting forth any necessary updates to the terms of the previous SOW. 8.0 Termination Customer may terminate this SOW for convenience upon providing Dell with thirty (30) days written notice. Upon any termination of this SOW or the associated Agreement, Customer shall pay all of Dell's unpaid fees and out-of-pocket expenses accrued through the effective date of such termination. If Customer fails to perform any payment obligations hereunder and such failure remains un-remedied for fifteen (15) days, Dell may suspend its performance until payment is received or terminate this SOW and the associated Agreement upon written notice. Dell Marketing L.P. Confidential C- T WITH ....„:„.... .„... ____ ..,. i....7::,... __ , ,. 7 ....„.,:: . ,Tee.„-37;___ ...„5-.,--frcc-_-_-_ : SS. ;'. - - . : 7 ' ...- 7 - - mt �-•'r r � S __� .fir �y�j �ssai - r -ems rs 9.0 Order of Precedence • • 4 Z' 1S Statement of Work 1 This SOW, together with the Purchase Order (if any) and the Agreement, states all of the rights and responsibilities of, and supersedes all prior and contemporaneous oral and written communications between Dell and Customer regarding this Service. The use of pre-printed forms, such as Purchase Orders, will be for convenience only, and all pre-printed terms and conditions stated on such forms will not apply to this Agreement. Should a conflict arise between the terms of the Purchase Order, SOW and Agreement, the following order of precedence shall be followed: first, the SOW, second the Agreement, and third the Purchase Order (if any); provided, however, that any terms and conditions printed on the Purchase Order shall not apply. Dell Marketing L.P. Confidential Page 9 uP---rtAtTzWoRkw S ignature P lease fax a copy of this signed SOW (with all pages in full) to 512-283-7899, Attention- Dell — Intake Manager. CITY OF FORT WORTH By: Print Name: Title: Date: • Attested by • n A.1 0 l9Vllt+gIII -Sit Assistant. City Mnnager. 3/11:/// APPROVED AS TO FORM AND LEGALITY: Assistant Ci ttorney iv'iarty Hoot yr: Secretary Dell Marketing L.P. Confidential J By: Print Name: Title: Date: Lif Digitally signed by Roy Allen DN: cn=Roy Allen, o=EDT, ou=BSG- EDT, email=Roy_Allen@dell.com, c=US Date: 2011.01.25 11:02:16-06'00' etracit Antho1. j zc t.j0 , DAte '141 , .,. - r- OFFICIAL RECORD CITY SECRETARY Ft WORTH, TX Contract Summary Date Customer Dell Segment Contact Dell Services Solutions Architect Contact Dell Opportunity Number Dell Marketing L.P. Confidential 1/21/2011 CITY OF FORT WORTH 1000 Throckmorton St. Fort Worth, TX 76102 Stephen Singleton 817-392-6381 Stephen.Singleton@fortworthgov.org Jody Cook 512-423-4714 Joseph _Cook Cook@dell.com Roy Allen Enterprise Deployment Solution Architect Phone: 512-560-4632 Email: Roy Allen@Dell.com 2070808 • • • • Statement of •''Vlrorkt '' \\ `+} 1 • 1 M&C Review icia si e o ie h, Texas City Council Agenda II AI ill I 11111 FORT WORT 11 III 01111111111111.1i1111111i DATE: CODE: SUBJECT: COUNCIL ACTION: Approved on 1/4/2011 1/4/2011 REFERENCE NO.: P-11191 LOG NAME: 13P10-0573 DELLSAN HARDWARE JS P TYPE: NON -CONSENT PUBLIC HEARING: NO Authorize a Purchase from Dell Marketing, L.P., for Storage Area Network Hardware, Software Licensing and Professional Services Using the State of Texas Department of Information Resources Contract Number DIR-SDD-890, for an Initial Amount of $578,572.42 RECOMMENDATION: It is recommended that the City Council authorize a Purchase from Dell Marketing, L.P., for Storage Area Network hardware, software licensing and professional services using the State of Texas Department of Information Resources contract number DIR-SDD-890 for an initial amount of $578,572.42. DISCUSSION: The Information Technology Solutions Department (ITS) will purchase hardware, software licensing and professional services in support of a Storage Area Network (SAN) solution. The SAN is used to store data for all City applications. It is critical that this SAN infrastructure be reliable, flexible and adaptable to the growing data storage needs of the City. Due to the pending termination of manufacturer support, components of the current SAN infrastructure are in need of replacement. This purchase will allow ITS staff to put into place the foundation infrastructure and address this issue. Once the new infrastructure is in place, ITS will migrate application data off of the existing equipment that is approaching end of manufacturer support, to the new foundation infrastructure. Additionally, capacity to support the data migration of the Police Department's Records Management System (RMS) is included in this purchase to move the application off the aging infrastructure to the new infrastructure. This new foundation infrastructure will also support the City's data growth with the future installation of additional storage capacity procured for new applications such as Enterprise Resource Planning (ERP) Phase II. PRICE ANALYSIS - The DIR Contract offers fixed discounts ranging from two to 13 percent off of Dell's current retail price list. There is an additional minimum discount for equipment purchased through the State of Texas online store. DIR is authorized to offer the cooperative purchasing program to state agencies, public institutions of higher learning, public school districts and local governments. State law provides that a local government that purchases goods and services under the Interlocal Cooperation Act, satisfies otherwise applicable competitive bidding requirements. M/WBE - A waiver of the goal for M/WBE subcontracting requirements was requested by the Purchasing Division and approved by the M/WBE Office because the purchase of goods and services is from sources where subcontracting or supplier opportunities are negligible. http://apps.cfwnet org/council_packet/mc_review.asp?ID=14156&coundidate=l/4/2011 (1 of 2) [1/5/2011 4:40:47 PM] M&C Review FISCAL INFORMATION/CERTIFICATION: The Financial Management Services Director certifies that funds are available in the current operating budget, as appropriated, from the Information Systems Fund. BOW 0-0573\JS TO Fund/Account/Centers FROM Fund/Account/Centers P I68 531530 0043010 P I68 537100 0046040 P I68 539120 0041100 Submitted for Citv Manager's Office by Karen Montgomery (6222) Originating Department Head: Lena Ellis (8517) Additional Information Contact: Jack Dale (8357) ATTACHMENTS $200,000.00 $278,572.43 $99,999.99 http•//apps.cfwnet.org/coundl_packet/mc_review.asp?iD=14156&coundldate=1/4/2011 (2 of 2) [1/5/2011 4:40:47 PM]