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HomeMy WebLinkAboutContract 43507 (2)W'•'M.O'.h+t1..w My..a..wr...�r.:.Lb.�,yv � Nv'MG'.•r � .� F_. � � F. ,rrw •+e.+/if. v.r.•. ..Yr W. /+Y'•/Ii ,.vr"" • A�J'v"'r� �`Y•`+�s�n..r,y4'1;4 i....F 1..cie v..-c.t+:-rww....t... �f.:.i.v:.•m'.''y' am! `"l'. .n<y.4‘a te" R.`."fY.`rrti-.✓�.. ,rvs+:4YW.,'./.-J,": ..I nNvr,.ffa♦ Ils °FF'CM& RECORD) city SECRETARY Gild monist Tx 72 • PO4• 41 IN Ham"..YIYA.✓My.'"v'.M'ti•.rVI•gby+b~, .Iw"�li'"R... .F Ass., ^" .. �":...ww.w►u.�. w.w^M.cyn,. 3/4"^.xy ��' �1 A' N' � ^'+-� may, .! �,. �Ir�y✓ y".;,.. x r.u...:�.r n .. .,.......e." ~,�5;.4 NN' Sky. N itt 4 ! Y W '4- ., • ..4"4‘ M. ti" % ;�h r Cj4, ofFortSubmitted to: Ilitorth, rexas Submitt by: bell GIobe/ Rey Service 7/19/2012 'Yri9ht 2072 Dell Inc. rights reserved • Table of ContentsA Table of Contents 1.0 Overview and Shared Objectives 3 2.0 Project Scheduling 3 3.0 Project Scope and Definition 4 4.0 Deliverables 9 5.0 Assumptions and Customer Responsibilities 9 6.0 Change Control Process 13 7.0 Dell Personnel Skills and Qualifications 13 8.0 Payment Criteria 14 9.0 Termination 15 10.0 Order of Precedence 15 11.0 Signature 16 Contact Summary 17 Appendix — Dell Training and Education Services 18 Copyright 2012. Dell Inc. All rights reserved. Mir Tie car Enterprise Vault Implementatidn, Statement of Work For City of Fort Worth This Statement of Work ("SOW") is between Dell Marketing L.P. Confidential ("Dell"), and City of Fort Worth ("Customer") for the services described in this SOW (individually, the 'Service" or collectively, the "Services") and is effective as of the date last executed in the Signature section below. The services shall be performed in accordance with this SOW and the State of Texas Department of Information Resources Contract DIR-SDD-890-TX the "Agreement' Neither Dell nor its representatives, employees, contractors and/or subcontractors take responsibility for, nor are they liable for, any decisions made in the development of any systems, products, or software solutions that are made by, or for, Customer, or by employees or other representatives, contractors and/or subcontractors of Customer. Enterprise Vault Implementation 1.0 Overview and Shared Objectives The Services objective is to assist the Client with the Enterprise Vault implementation within Exchange messaging environment and data migration of 1TB of Mimosa data. The Enterprise Vault implementation services will be time and material and data migration will be fixed price with the goal of: • Deploying Mailbox Archiving • Deploying Journal Archiving • Deploying Virtual Vault • Deploying Discovery Accelerator • Migrating 1TB of existing Mimosa Data to Enterprise Vault Dell agrees to deliver to Customer the Services described in Section 3 herein. 2.0 Project Scheduling This project is estimated to take thirty-two (32) business days. Phase Estimated Durafon Project Kick Off Design Implementation Data Migration TOTAL Marketing L.P. Confidential 1 day 5 Days 15 Days 11 days 32 Days 3.0 Project Scope and Definition Dell will perform the tasks for this Service as follows: Project Kickoff Solution Design Enterprise Vault Implementatio Dell will initiate a planning discussion to prepare for the design, implementation and deployment of Enterprise Vault components identified above. The topics outlined below will be discussed during the meeting: • Review roles and responsibilities • Confirm primary Customer point of contact • Confirm engagement logistics • Review scope of services • Review resource requirements • Review Customer readiness and engagement pre -requisites • Discuss desired timeline • Review phase and project acceptance criteria and process The Solution Design enables Dell to collect and validate pertinent information about the Customer objectives and environment for Enterprise Vault components. The Solution Design document defines the target architecture and provides detail of hardware, software and storage requirements. The activities to be performed include: • Collect design related information via Solution Design questionnaire and relevant Symantec tools • Dell will facilitate a technical workshop (delivered remotely) to discuss the client's expectations and answer questions regarding the Enterprise Vault solution. The Dell Architect will use the data provided to produce a formal Enterprise Vault Solution Design document. • The Enterprise Vault Solution Design document will include a review of the current environment proposed Enterprise Vault environment, a list of recommended hardware and software estimates necessary to successfully manage the solution. • Dell will facilitate a formal review of the Enterprise Vault Solution Design with the Client's project team. • Client and Dell will mutually agree, in writing, to the final Enterprise Vault Solution Design prior to initiating the next project phase Suggested Customer Team participants in the technical workshop include the: • Project Manager Implementation Enterprise Vault Implementatiofl • Technical Consultant(s) • Systems/Email/SQL Administrator(s) • Storage Administrator(s) • Backup Administrator(s) • Network Administrator(s) • Business Stakeholders Dell will assist Customer with the installation configuration and testing of Enterprise Vault in production environment. The following activities will be performed: Preparation of Enterprise Vault Environment The Customer will perform the following preparation steps; Dell will verify the environment ready for the Enterprise Vault Installation: • Validate provisioned hardware against requirements • Windows Servers for Enterprise Vault Implementation • Storage for Vault Store(s), Indexes, and SQL Databases • SQL Connectivity • Verify accounts and access rights (Exchange/Domino, MSMQ, Service Account, SQL, and Windows) • Review and validate prerequisite software and configuration including Message Queuing IIS / Pool Accounts, ASP, MDAC .Net Framework, and Outlook / CDO • Create Enterprise Vault site "Alias" through DNS Manager on primary DNS server • Create Enterprise Vault service account mailbox • Obtain temporary Enterprise Vault license key, (if not already done) • Review Client Enterprise Vault environment • Verify Client Enterprise Vault environment is working properly Enterprise Vault Installation tasks in the production environment • • Run Enterprise Vault Deployment Scanner to verify that environment meets the pre -requisite for Enterprise Vault Install Enterprise Vault Server software • Run configuration routine to establish system defaults and variables including SQL directory databases, establish Enterprise Vault site, add servers to site and select data storage areas • Initiate Administration Console, set partition, create vault store, create new archive, add shopping service and establish retention category Dell 04 keting L P. C+nnf!dent.al Enterprise Vault Implementation ..N\': Deii Marketing • Review new site Settings Storage Management Advanced Mailbox Archiving, Outlook Web Access • Configure mailbox archiving targets, policies and tasks • • Schedule the mailbox archiving tasks Configure Provisioning groups • Configure Enterprise Vault Monitoring Database • Configure Enterprise Vault Audit Database • Configure Enterprise Vault Reports • Configure Role -based administration • Configure Enterprise Vault to function with Outlook\Domino Web Access (OWA/DWA) on up to four(4) messaging servers • Review methodology for deploying Enterprise Vault User Extensions for Outlook or Domino Test deploying Enterprise Vault User Extensions for Outlook or Domino Test client connectivity, enabled mailboxes and Enterprise Vault • • functionality • Test searches via Archive Explorer • Analyze any Enterprise Vault application events in Windows Event Viewer • Confirm all settings within the Enterprise Vault Administration Console o Run and review results in Report Mode o Analyze results in the Usage Report Web results page Demonstrate the flexibility of message archiving • Perform tests for mailbox archiving polices • • Pilot the deployment of Enterprise Vault user extensions and Enable Mailbox Archiving on up to ten (10) pilot users machines • Assist to generate configuration report using the configuration reporter utility (EVCR) • Facilitate up to two (2) knowledge transfer sessions for IT engineering staff on Enterprise Vault standard practices, monitoring and troubleshooting. 2 hours per session Virtual Vault • Review Virtual Vault capability within Enterprise Vault • Configure Enterprise Vault for Virtual Vault • Demonstrate the use of Virtual Vault on test machines • • rt Te Enterprise Vault Implementatidp \ PST Migrator • Review PST migration options capability with Enterprise Vault • Develop the PST file harvesting strategy • Configure Enterprise Vault for PST migration • Demonstrate methods to search and discover PST files • Import up to 10GB PST files while maintaining the original folder hierarchy of folders within the PST files Public Folder Archiving • Review Public Folder archiving strategy • Configure Public Folder archive, tasks, targets and policies for up to two (2) Exchange Public Folder Servers • Schedule Public Folder Tasks • Perform tests for Public Folder archiving polices E-discovery Standard Journal Archiving • Client enables message journaling for the specified Email environment Configure Enterprise Vault Journaling service to archive and remove all of the collected email items Demonstrate the process of Enterprise Vault Journaling from Email Journaling Discovery Accelerator Dell will work with Customer's IT and Legal personnel to create sample Discovery Accelerator 'cases" and "searches" to demonstrate functionality and proper configuration. The sample cases provide models, using Discovery Accelerator administration, storage, search, and review and reporting capabilities from which organizations can create production Discovery Accelerator cases. Discovery Mapping is intended only to prepare Customer's organizations for discovery activities; it is not intended to assist organizations with discovery associated with actual litigation. • Install and configure Discovery Accelerator server • Test connectivity to Journal Archive and Mailbox Archive • Prepare up to two (2) sample cases and reports • Test Searches. Dell Marketing, L.P. conffdeili lt.at Data Migration Installation and Testing Data Migration Rollout Project Closeout Enterprise Vault Implementatitni \,�:, • Test SQL scheduling. • Facilitate up to four (4) knowledge transfer sessions for Discovery Accelerator (2 hours per session) • Remote installation of up to 1 migration server(s) • Review configuration of ingestion connector • Test and review migrating of up to 25 GB into Enterprise Vault from Mimosa • Modify configuration based on Best Practice Guidelines. • Analysis of migration speed • Dell will validate that test data migrated is accessible and searchable • Client will sign -off on report upon acceptance/verification of migration sample data. • Dell will provide training on monitoring the migration process using the Data Migration Tool for up to three (3) End Customer Administrators • Dell engineers will manage this Phase remotely through a secure VPN and WebEx connection • End Customer will begin the migration of all existing Mimosa data to the Enterprise Vault System • End Customer will manage the migration process internally and provide all project management • End Customer shall be responsible for the data migration and all steps included in the process seven days per week 24 hours per day (7x24). End Customer's responsibilities include, but are not limited to continuous monitoring of the their migration tool set and insuring the migration tool extracts and processes data 7x24, and data integrity • Dell will provide remote support • End Customer will commence the Chain of Custody database that tracks all relevant message information and included as part of validation testing • End Customer will be responsible for producing exception reporting of all messages that could not be migrated, in addition to any other required reports and status calls as required by End Customer • It is estimated that the total data volume for migration during this Phase is up to 1 TB of compressed data • End Customer will provide Dell a weekly copy of verification report to determine volume of data successfully migrated • Review documentation and project activities • Participate in Closeout meeting and review sign off documentation As used in this SOW, knowledge transfer, demonstrations and documentation, and all references thereto, and the pricing quoted herein specifically exclude any Dell training and certification services. Knowledge Dell Marketing l P. Conf�denttat of= I ;Worth._ Te: Enterprise Vault Implementatioiri,! transfer outlines only a high level informal transfer of basic knowledge of the Dell services from the Dell Consultant to Customer's local contact or IT representative. Dell training and certification offerings are available to Customer subject to a separate price quote. 4.0 Deliverables The following is a list of deliverables that will be provided to Customer under this SOW subject to time authorized through this SOW. Deliverable Description M4hod of Delivery Design Implementation Data Migration Installation and Testing Data Migration Rollout • • • Solution Design document defines the target architecture and provides detail of hardware, software and storage requirements Enterprise Vault Configuration Report Installation of up to 1 migration server and • Migration of up to 25 GB complete • Migration of up to 1 TB compressed data complete • Chain of Custody Reports(s) for up to 1 TB of compressed data PDF Format PDF Format Test Results Acceptance Form End Customer performs this phase 5.0 Assumptions and Customer Responsibilities Assumptions: Dell may make certain assumptions while specifying the Services and deliverables detailed in this SOW. It is the Customer's responsibility to identify any incorrect assumptions or take immediate action which will make all of Dell's assumptions correct. Dell has made the following specific assumptions while specifying the Services detailed in this SOW: 1. If the assumptions used to develop the SOW are found to be incorrect, the parties agree to meet and negotiate, in good faith, equitable changes to the SOW, Service Levels and/or Fee Schedule, as appropriate. 2. The prices for the Services are based on Customer's environment as known by Dell at the time of execution of this SOW. If the volumes, consumption factors or requirements change by +/- five (5%) percent, Dell will adjust the pricing to reflect these changes. 3. The resources to perform the Services shall be available (including any travel time) Monday through Friday, 8:00 a.m. to 5:00 p.m. local Customer time (excluding nationally -observed holidays) based on a forty (40) hour week, unless previously agreed upon between Customer and Dell. 4. Dell reserves the right to perform portions of the work remotely according to a schedule mutually agreed to by both Customer and Dell. Deit Marketing L.P. Confidential '-e. Enterprise Vault Implementatio A typical schedule involves working remotely at least one business day per week to complete deliverables and/or any applicable documentation. Additional fees may apply for travel/Services outside of this timeframe. This SOW includes travel to one domestic location(s) within the continental United States as detailed in this SOW. Any additional travel to other locations is considered out of scope and will require the approval of Customer via the change control process detailed in this SOW. 7. Dell is not responsible for resolving compatibility or other issues that cannot be resolved by the manufacturer or for configuring hardware or software in contradiction to the settings supported by the manufacturer. 8. Dell is not responsible for project or Service delivery delays caused by Customer facility or personnel challenges. Completing transition within the agreed timeframe is contingent upon Dell receiving the necessary Customer information and gaining access to the necessary Customer resources, personnel, and facilities in a timely manner. 10. Dell's pricing does not assume the responsibility of any Customer or third party personnel, hardware, software, equipment or other assets currently utilized in the Customer's operating environment. 11. Dell reserves the right to sub -contract portions or all of the requested Services. The City and Dell acknowledge that Dell will subcontract some of the services, and that Dell has provided notice to the City of the subcontractor(s). Dell will remain responsible for the performance of the services in accordance with this SOW. 12. Issue the signed SOW and supporting Purchase Order no later than three weeks prior to the requested start date 13. Service provider will provide Enterprise Vault User Extensions .msi file for deployment 14. The Mimosa System is in a healthy condition, meaning that Mimosa is running and useable. 15. The Data Migration Server (s)will have the same configuration and pre -requisite software as the production EV Server(s) 16. Appropriate disk space is allocated for archive storage and indexes 17. Project time lines and recommendations may vary as discovery of the End customer environment takes place 18. The total amount of data to be migrated is up to 1 TB of Mimosa data. Any other data is out of scope for this project 19. Email messages greater than 200MB are to be handled separately as exceptions 20. After test data and migration speeds are analyzed, Dell will confirm if the migration speed is aligned with assumptions. The migration speeds might impact project timeline. 21. Dell engineers will attempt to migrate one hundred percent (100%) of the data. All items that fail to migrate shall be detailed in an exceptions report which will be delivered to End Customer for review. For items that cannot be migrated due to reasons not attributable to the migration tool (Le. corrupt items (corrupt items include items that cannot be accessed by Mimosa or items that have been compromised by antivirus scans) or missing items), Dell will make a commercially reasonable effort to assist customer in diagnosing the cause for failure. If Customer requires assistance beyond what the Dell Project Manager has deemed reasonable, Customer will be requested to purchase said DelkNtarketsng L P. Confidential _; _ ,\ Enterprise Vault Implementation,\, services. Additionally, project acceptance shall not be withheld by End Customer so long as the failure is not attributable to the migration tool. 22. Additional fees will apply for volumes greater than specified in this SOW 23. Dell will provide remote support services for Data Migration Tool after Data Migration Installation and Testing phase of this SOW to the Client for up to three (3) months. Additional support T&M or fixed rates will be provided after that term has expired or upon request 24. Dell will provide remote support services to the Client following Data Migration Installation and Testing Phase of this SOW. Dell support is available at su000rt(W.Dell com as a first level request. Dell support hours are 8:OOam EST- 5:OOpm EST Monday through Friday. Holidays and weekends are not included. Dell will provide telephone support as required for resolving support issues as a second level of support and response. Dell has included remote support services up to twenty (20) non- consecutive hours as part of this SOW. Additional T&M or fixed fee rates for additional hours will be provided upon request. 25. Dell assumes both the end customer and Dell will have access 24 hours/day, 5 days /week and 20hrs/day on weekends available for the migration process and the Client will provide stable power and network access to all systems as necessary 26. The project start date and expected end dates will not be delayed by more than one month and in the event they are, the end customer and Dell team will review the impact to the project reassess timelines and possible costs 27. The current EV environment will not change during the timeframe of the project and in the event EV version is upgraded or other significant changes are made, the end customer and Dell team will review the impact to the project, reassess timelines and possible costs 28. eDiscovery searches or archiving of new data may reduce availability of processing power on EV servers. The end customer will notify Dell in advance of any changes that may affect the EV or Exchange environment and allow end customer and Dell team to reassess timelines and possible cost changes 29. Dell will determine the engineers and team within Dell to be allocated to each phase in this SOW. The end customer is responsible for having technical resources available for all components of the existing environment. 30. Any Encrypted data that is in Mimosa will be documented that it is encrypted and a process to either disregard the encrypted items will be followed or a predefined process to decrypt the items and ingest into EV will be followed. Customer Responsibilities: Both Customer and Dell are responsible for collaborating on the execution of the Services. Dell's responsibilities have been set forth elsewhere in this SOW. Customer agrees generally to cooperate with Dell to see that the Services are successfully completed. Customer agrees to the following assigned responsibilities: 1. Prior to the start of this SOW, Customer will indicate to Dell in writing a person to be the single point of contact according to project plan, to ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the Customer Contact'). Failure to do so might result in an increase in project hours and/or length in schedule. Dell -lViarkietLAP Confidential page.1'l ..., Enterprise Vault Implementatioi 2. Customer will provide technical points -of -contact who have a working knowledge of the enterprise components to be considered during the Services ("Technical Contacts") Dell may request that meetings be scheduled with Technical Contacts. 3. The Customer Contact will have the authority to act for Customer to the extent permitted by Customer's policies and regulations in aspects of the Service including bringing issues to the attention of the appropriate persons within Customer's organization and resolving conflicting requirements. 4. The Customer Contact will ensure that any communication between Customer and Dell, including any scope -related questions or requests, are made through the appropriate Dell Project Manager. 5. The Customer Contact will provide timely access to technical and business points of contact and required data/information for matters related to the scope of Service. 6. The Customer Contact will ensure attendance by key Customer contacts at Customer meetings and deliverable presentations. 7. The Customer Contact will obtain and provide project requirements, information, data, decisions and approvals within five (5) working days of the request, unless both parties agree to a different response time 8. Customer may be responsible for developing or providing documentation, materials and assistance to Dell and agrees to do so in a timely manner Dell shall not be responsible for any delays in completing its assigned tasks to the extent that they result from Customer's failure to provide such timely documentation, materials and assistance. 9. The Customer Contact will ensure the Services personnel have reasonable and safe access to the Project site, a safe working environment, an adequate office space, and parking as required. 10. Customer will inform Dell of all access issues and security measures, and provide access to all necessary hardware and facilities required to perform the services 11. Customer is responsible for providing all hardware software telephone Internet access, and facilities in a timely manner for the successful completion of the Services. Facilities and power must meet Dell's requirements for the products and Services purchased. 12. Customer agrees to complete a customer satisfaction survey. Customer will not be required to recommend the services of Dell, or any of Dell's subcontractors, who provide services under this Agreement 13 End customer will deploy Enterprise Vault User Extensions using internally approved deployment mechanism 14 End customer will configure SQL as required. Service provider will install Enterprise Vault SQL databases 15 End customer will leverage SAN, DAS or SAS to store Enterprise Vault indexes 16 End customer will drive the internal change management requirements 17 End Customer is responsible for maintenance of the Mimosa System 18. Dell assumes End customer will have, at a minimum, a functioning EV 9.0 system with SQL 2005 backend as part of the installation services 19. The End customer will have a minimum of one (1) dedicated migration servers and one (1) SQL migration server. The SQL server will have a minimum of Microsoft SQL 2005 installed. ........ Dell[ mar eire9 Li P. Coff1dentiat V1[orj�ialrire_xa; Enterprise Vault Implementatio Each migration server requires 100 GB of locally attached storage to allow for storage of migration logs and quarantined data. The SQL server storage requirements will be determined at the start of the project. 20. End Customer will provide full chain of custody reporting for Mimosa data migration 21. The End Customer is responsible for keeping a copy of data backup for easy restoration and the restoration process if required 22. Dell is not responsible for project delays outside of this SOW. The End Customer will review deliverables within 3 working days as a longer feedback cycle may impact the project schedule and cost 23. End Customer will be responsible for provisioning the infrastructure: server hardware, operating system SQL server license, etc 24. The End Customer to provide all network addressing and configuration information Data Backup Data loss, data backup, and limitation of liability shall be governed by Appendix A, Section 9.1. and 9.K. of the Agreement, as restated, and amended. 6.0 Change Control Process The "Change Control Process" is the process that governs changes to the scope of the Services during the term of this SOW. The Change Control Process will apply to new Services components and to enhancements of existing Services. A written 'Change Order" will be the vehicle for communicating any desired changes to the Services. It will describe the proposed change to Services scope, pricing, resources, tasks and deliverables, the reason for the change; related assumptions and Customer responsibilities; and the schedule and price impacts of the change. The Dell Project Manager will draft the Change Order document based on discussions with Customer and Dell team. Only changes included in a Change Order signed by both Customer and Dell will be implemented. In some cases, a Change Order will authorize Dell to study the impacts that a proposed change will have in terms of required changes to Services scope, schedule, and price. If, upon completion of the study, Customer agrees to proceed with an identified scope change, the Dell Project Manager will draft a separate Change Order to detail the specifics associated with that change. 7.0 Dell Personnel Skills and Qualifications Dell, will, at its sole discretion, determine the number of personnel and the appropriate skill sets necessary to complete the Services. Customer understands that Dell resources may include employees of Dell and/or a service provider or subcontractor to Dell. Dell personnel may work on -site at Customer location or off -site at a Dell or other location as determined by the needs of the Services and by specific agreement of the Customer project manager. Dell has identified the following initial resource levels for these Services. Key responsibilities for the resources are identified below. bell Marketing 1„PF Gonf�dent�al Page l3 Enterprise Vault Implementation. 4, • Project Manager (PM) • Single point of contact and accountability for successful delivery of the Services • Maintain focus on time, cost and scope • Coordinate and facilitate kick-off, status, deliverable review and closeout meetings • Establish and manage the Services schedule, communications and status reporting • Provide up to one status call and one brief status report per week • Identify monitor and manage Services risk, issues and escalations • Facilitate change management as needed • Confirm the Services delivered are in accordance with the SOW • Obtain deliverable and Service completion acceptance from Customer • Project management activities are conducted remotely, with minimal onsite time (e.g., kickoff, deliverable review, closeout) Technical Consultant • Understand server architecture technology and product requirements • Have demonstrated experience and knowledge in server set-up and configuration • Be familiar with industry standards and vendor specifications • Participate in planning review sessions when designated 8.0 Payment Criteria Time & Material: Payment for Services is an estimated fee of US $74,796.00 for 278 hours based on estimated time for all Dell resources as indicated below. Included in this price is $8,000.00 for estimated expenses. This also includes $6 000.00 for the Data migration tool. This is Dell's good -faith estimate of the total amount the Services will cost, but is not a fixed fee. Dell does not guarantee the Services will be completed for such amount. The actual cost will be based on the actual time spent by various Dell resources assigned plus expenses incurred, and may be more or less than the estimate. Time will be invoiced at the following Rates: Role . RatelHr. Estimated. Hours::_: Consultant Consultant (Senior EV Engineer) Consultant (Migration) Project Manager $233.00 $233.00 $80.00 168 84 26 T��car, -- -- =r Enterprise Vault ImplementafiOn.' Invoice/Payment Terms: Invoices for Services will be issued on a monthly basis based on actual S ervices performed during the previous Dell fiscal month. Payment is due thirty (30) days from date of invoice. Expenses: Customer will be responsible for any Service related expenses including actual, reasonable and necessary travel and living expenses Dell incurs, as invoiced at the time of incurrence in connection with delivering the Services. Taxes: Dell's pricing does not include applicable local taxes. Scope Changes: Additional fees may apply if Customer changes or expands the scope of the Services. Any additional work that is required outside the scope of this SOW requires written approval by Customer and Dell as described in the Change Control Process detailed in this SOW. S ervices Scheduling: Services may not be scheduled or commenced until the Purchase Order (if any) and signed SOW is received by Dell. Upon receipt of a signed SOW and Purchase Order, a Dell Project Manager will typically contact you within 7 business days to begin Services scheduling. Services S cheduling will be based upon Customer's schedule preferences/requirements and the availability of required resources. P ricing: The terms offered by Dell under this SOW (including but not limited to the pricing) shall be valid for thirty (30) days following initial delivery of this SOW to Customer. In the event this SOW is executed by Customer after such thirty (30) day period, Dell may in its sole discretion, (i) accept the SOW on the stated terms or (ii) reject such SOW and may provide Customer with a revised SOW setting forth any necessary updates to the terms of the previous SOW. 9.0 Termination Customer may terminate this SOW for convenience upon providing Dell with thirty (30) days written n otice. Upon any termination of this SOW or the associated Agreement, Customer shall pay all of Dell's u npaid fees and out-of-pocket expenses accrued through the effective date of such termination. If Customer fails to perform any payment obligations hereunder and such failure remains un remedied for fifteen (15) days, Dell may suspend its performance until payment is received or terminate this SOW and the associated Agreement upon written notice. 10.0 Order of Precedence This SOW together with the Purchase Order (if any) and the Agreement, states all of the rights and responsibilities of, and supersedes all prior and contemporaneous oral and written communications between Dell and Customer regarding this Service. The use of pre-printed forms, such as Purchase Orders, will be for convenience only and all pre-printed terms and conditions stated on such forms will n ot apply to this Agreement. Should a conflict arise between the terms of the Purchase Order, SOW and Agreement, the following order of precedence shall be followed: first, the SOW, second the Agreement, and third the Purchase Order (if any); provided, however, that any terms and conditions printed on the Purchase Order shall not apply Dell Marketing L.P. Gonfledential it Enterprise vault 11.0 signature Please fax or email a copy of your Purchase Order and this signed SOW (with all pages in full) to 512- 283-7899 or US DPS Project Administrationla�dell.com, Attention: Dell —Intake Manager. The Purchase Order amount should include estimated expenses if they are billable. City of Fort Worth Dell Marketing L.P. Confidential By: Print Name:) Title: Date: S1&xIia sarA Alas 1 Rya 4 i .' �� i ,4e''s, Title: Date: - .• rv`N_.- ---- r•• •+ r APPROVAL} AS TO FORM AND ►liG/tLITY: O oo Joiij? Ot7 4.15 At wo ier City Secretarri ".°00000 btuvinvot•'$# • I: .t. Digitally signed by LaTrenda Thomas -Lewis DN: cn=LaTrenda Thomas - Lewis, o=Dell Corporation, ou=Public Services, U.S.A, email=latregda Iewis@dell.co m,c=US flat 7(1l 7 nR 1 1 1 •1 T•71 -05'00' OFFIICE1AL RECORD ©Lit(S�-;ClE'ARY Ft \1 i7 R C=iy TN Te Contact Summary Date Customer Primary Contact for Service Customer Billing Contact Customer Location(s) Where Work Will Be Performed Dell Account Representative Dell Services Contact Dell Opportunity Number RFS# Enterprise Vault Implennenta 7/19/2012 City of Fort Worth Customer Number: 5112576 Contact Name. David Callahan Phone: (817) 392-6595 Email. david.callahan@fortworthgov.org City of Fort Worth 1000 Throckmorton St Fort Worth, TX 76102 1000 Throckmorton St Fort Worth, TX 76102 David Galvan Phone: (469) 247-5764 Email: David_A_Galvan@dell.com Roy Stanyer Title: Solution Architect Dell Global Services Email. Clayton_Stanyer@Dell.com 3958977 RFS-2012-09922 De1:Marfeting 1+P Confidential Enterprise Vault Implementatio Appendix - Dell Training and Education Services Dell can be your trusted partner by offering training and education services for Dell products as well as other key technology areas. Training can be delivered through various options including: • Online; • Classroom -based; and • On -site courses Our training portfolio includes classes on storage (Dell/EMC, EqualLogic and Server); official Microsoft and VMware virtualization courses; and other key technology based offerings that can be customizable to meet your organization's unique environment and tailored specifically to the audience learning objectives. All instructor led courses can be customized such as adding more content, reducing class length, combing classes or focusing on only a couple of key concepts that are relevant to the student's daily duties. Visit the following links to view our most current offerings (standard and customized options): • Dell/EMC Training: www.LearnDell.com/storage • EqualLogic: www.LearnDell.com/equallogic • Server: www.LearnDell.com/server • Client: www.LearnDell.com/client • Microsoft: www.LearnDell.com/microsoft • VMware: www.LearnDell.com/virtualization IT Professional and End User Job Aids Instructor Led Training Private instructor led training can be customized to meet your needs. Class length depends upon the depth of topics desired to be covered in training Live Distance Learning Live instructor training from the convenience of home or office delivered over remote connection such as Live Meeting or WebEx. Blended Training Integrate online and instructor led training to create an effective learning experience. Price: Dell can work with you to meet your budget needs. A variety of customized or standardized job aids, quick reference cards and course materials can be provided. Ask your Dell account representative or Dell consultant to have a Dell training consultant work with you to design an optimal training plan for your team or email US Trainina(adell.com. Dell training and certification services are not included in this SOW, and are available through a separate price quote, change order or separate SOW 1•Rata rialV leVV DATE: CODE: SUBJECT: p roved #.2 13P11-0344 DELL HARDWARE CBR P P : CONSENT PU LIC IN NO Authorize Purchase Agreement with Dell Marketing, L.P., for Hardware, Software, Technology Services and Maintenance and Support Services for the Information Technology Solutions Department Using a State of Texas Department of Information Resources Contract in the Amount of $4,800,000.00 for the First Year (ALL COUNCIL DISTRICTS) 10/25/2011 *`14: **P-11313 L RECOMMENDATI i N: It is recommended that the City Council authorize a Purchase Agreement with Dell Marketing, L.P., for replacement and new hardware, software, technology services, and maintenance and support services for the Information Technology Solutions Department using State of Texas Department of Information Resources contract number, DIR-SDD-890, in the amount of $4,8001000.00 for the first year. DISCUSSION: The ITS Department will use this Agreement to purchase new and replacement hardware, technology services, and maintenance and support services from Dell Marketing L.P (Dell) for all City departments on as needed basis. ITS will also use this Agreement to purchase new equipment, maintenance, software, asset recovery services and support services for all City departments from departmental operating funds. ITS is working with each City department to replace only the most critically needed computers and servers in order to reduce the risk of disruption and lack of productivity due to equipment failure. The criteria for replacement systems include performance problems, obsolescence and unavailable or cost prohibitive replacement parts. Problems with the current hardware include the inability to run applications and to run multiple programs simultaneously, systems locking up, slow processing, and screen damage which may lead to the loss of work. The need to run current generations of Microsoft Office and operating systems and new technical software packages (GIS, AutoCad, and video streaming is also considered. Municipal Court, Library, Police and Parks and Community Services Departments have laptops and desktops that meet the replacement criteria. Previous expenditures have averaged $3,900,000.00 per year for the last two years. ITS has modified the replacement cycle using the new replacement criteria to reduce costs. The increased estimated amount in this action will be used for additional software licensing costs for Microsoft Windows, Office, SQL, Desktop Power Management as well as for server upgrades and data storage increases that were delayed from previous years. PRICE ANALYSIS - The DIR contract offers fixed discounts ranging from two to 13 percent less than Dell's current retail price list. There is an additional minimum discount for equipment purchased through the State of Texas online store. Staff reviewed the pricing and determined it to be fair and reasonable. COOPERATIVE PURCHASE - State law provides that a local government purchasing an item under a cooperative purchasing Agreement satisfies any state law requiring that the local government seek rmmnetithie hirlc fnr ni irrhoco nf the itom The flonartmont nf InfnrmStinn Pocn' irroc rnntrort ‘AfOC 1"tlX�. fIGVitVV competitively bid to increase and simplify the purchasing power of government entities. DIR issued a solicitation on the Comptroller Public Accounts' Electronic State Business Daily, Request for Offer (DIR- SDD-TMP-120, on April 1, 2008, for Dell -Branded Hardware Products and Related Services. M/WBE - A waiver of the goal for M/WBE subcontracting requirements was requested by the Purchasing Division and approved by the M/WBE Office because the purchase of goods or services is from sources where subcontracting or supplier opportunities are negligible. AGREEMENT TERM - Upon City Council's approval, this Agreement shall begin on October 25, 2011 and expire on January 13, 2013, to align with the DIR contract. FISCAL INF +► TI N/C 'TIFIC ,TI . N: The Financial Management Services Director certifies that funds are available in the current operating budgets, as appropriated, of the participating departments. BQN\11-0344\CBR TO Fund/Account/Centers F 0 Fund/Account/Centers Submitted for City anager's 'ce bv: Tom Higgins (6192) Originating Deaartment Head: Additional info ation Contact: ATTACHMENTS Lena Ellis (8517) Camillia Ryan (8321) Jack Dale (8357)