HomeMy WebLinkAboutContract 42164AFFILIATED ern( SECRETARY,
CONTRACT NO. Ia‘
U A LL AS
AVAA
Bus*wEssPARTNER
MAINTENANCE AGREEMENT
1. This Maintenance Agreement, hereinafter, referred to as the "Agreement"
between Affiliated Telephone, Inc. (hereinafter "ATI") and «Company»
( hereinafter "Buyer") is effective as of July 6, 2011.
City of Ft. Worth
1000 Throckmorton
Ft. Worth, TX 76102
Equipment Type: Nortel Voice Network Equipment/Nortel Data Network
Equipment/Juniper Data Network Equipment
2. TERM
ATI shall provide service on the equipment identified on page 1 and page 3 of
Appendix A for a period of 12 months, commencing July 6, 2011
and continuing through July 5, 2012, and shall be automatically renewed for
consecutive terms of one year, unless either party gives written notice, at least
thirty (30) days prior to the end of such term to the other of intent to allow the
Agreement to expire as of the end of the then current term.
3. EQUIPMENT AND CONTRACT DESCRIPTION
CONTRACT OPTION 7 days/ 24 Hours
Emergency Service
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
08-24-11 PO4: 44 IN
4. AGREEMENT
It is agreed to and understood that this Agreement constitutes the entire
Agreement between the parties, and supersedes and replaces all other prior
understanding or agreements relating to equipment and services covered by this
Agreement. This Agreement may not be changed, modified or varied except by
the specific written and signed approval by authorized representatives of both
parties. It is understood and agreed by and between the parties hereto, that if there
is any conflict between this Agreement and client's purchase order, or any other
document, this Agreement will govern.
5. SERVICE SCHEDULE — VOICE EQUIPMENT
Support for the City of Fort Worth Nortel voice equipment identified on page 1 of
Appendix A is provided by ATI 7 Days X 24 Hours Requests for support should
be made by calling ATI at (972) 852-4013.
A. Standard Service - Monday thru Friday, 8:00A.M. to 5:00 P.M.
A ticket will be opened upon report of problem and customer shall be
contacted by an ATI Technician within 4 hours of problem report. For
problems that can be resolved by ATI, every attempt will be made to resolve
these problems within four hours of time that customer was contacted by an
ATI.
B. Emergency Service is defined at 25% of the "Buyer's" system out -of -service,
First trunks of the "Buyer's" main line out -of -service, a console out -of -service,
CallPilot out -of -service Symposium/Contact Center out -of- service, Signaling
Server out -of -service Network Routing Server out -of -service or
previously identified pending major service affecting outage and will be
dispatched within 2 hours of call -in time, 7 Days X 24 Hours. Dispatch for
the purpose of this contract is defined as a technician is on his way to
customer site.
6. SERVICE SCHEDULE — DATA NETWORK EQUIPMENT
Support for the City of Fort Worth Nortel & Juniper data network equipment
identified on page 3 of Appendix A is provided directly by Nortel and Juniper 7
Days X 24 Hours Requests for support on Nortel data network equipment should
be made by calling NortS at 800-4NORTEL and reference Site ID* 13255.
Requests for support on Juniper data network equipment should be made by
calling Juniper at 888-314-JTAC and reference J-Care Contract: C89498.
2
6. SERVICE SCHEDULE - DATA NETWORK EQUIPMENT (continued)
Nortel Data Network Equipment
Service Terms and Conditions
City of Fort Worth
Service Model Number
7x24 Phone Support
Priority Phone Access to TSC (Over Non -
Contract Customers)
Unlimited TSC Callers
Major & Minor Software Releases
Software Patches
(Electronic Support
Return -To -Factory Parts Shipment to Customer
Site
Advance Parts Shipment to Customer Site
Same Part or Like Part Delivered to Customer
On -site Labor
Response Time
Service Coverage Period
Norte Networks Support Services
Software Release
Subscription -
Plus
GU6300000
Yes
Yes
No
Applications &
Operational Software
Yes (does not include
billable patches)
Yes
No
No
No
No
Next Business
Day Service
GJ6300000
Hardware &
Operational
Software
Yes
Yes
Operational Only
Yes
Yes
No
Yes
Like
Yes
Next business day
parts & labor (No.
Amer if site within
No 250 mi. of parts
depot; see
availability matrix
rest of world)
Mon - Fri
(excluding holidays)
7AM - 7PM North
No America. See
Service Definition
Document for rest of
world.
Same Business
Day (5x12)
Service
GK6300000
Hardware &
Operational
Software
Yes
Yes
Operational Only
Yes
Yes
No
Yes
Like
Yes
4 hour same day
parts & labor (No.
Amer if site within
50 mi of parts
depot, 6 hrs 51-100
mi); see availability
matrix rest of
world)
Mon - Fri
(excluding holidays)
7AM - 7 PM North
America local time
(8AM - 8PM rest of
world)
4 Hour (7x24)
Service
GN6300000
Hardware &
Operational
Software
Yes
Yes
Operational Only
Yes
Yes
No
Yes
Like
Yes
4 hour same day parts
& labor (No. Amer if
site within 50 mi of
parts depot, 6 hrs 51-
100 mi)• see
availability matrix
rest of world)
7-day-a-week, 24-
hour-a-day
3
7. EXCLUSIONS
This Agreement does not include equipment lost, stolen, or damaged due to
negligence, tampering, misuse, accident, or resulting from electrical storms,
lightning due to violent weather, power outages or failure to maintain proper
equipment environment nor the labor associated with the repair or replacement of
these parts. Exclusions are also covered on page 1 of Appendix A.
7a. A system audit will be performed within 30 days of signed agreement,
at which time any equipment or repairs will be noted and it will be the
customers responsibility to replace or repair said item. If customer does
not agree to replace or repair said item, this item may be excluded from
coverage under the terms of this maintenance agreement.
8. LIMITATIONS OF LIABILITY
"ATI" will not be liable for any injury, damage, or claim to persons and
properties that may arise through the operation or maintenance of the system
or failures thereof unless such injury or damage is caused by the negligent acts,
omissions or intentional conduct of ATI, its officers, employees or
representatives. In no event will "ATI" be liable for any indirect, incidental,
or consequential damages, including but not limited to loss of business, loss of
use, and loss of profits. "ATI" shall not be liable for failure to perform due to
strikes, lock -outs, civil disturbances, or Acts of God beyond "ATI's" control.
9. TERMINATION
In the event of a breach or failure to perform obligation under the contract,
written notice shall be provided and the party responsible for the failure shall be
given 30 days to cure the default. Failure to cure would provide the other party
the right to terminate. In any case either party has the right to terminate, without
cause, upon 60 days advance written notification.
10. AUTHORIZED REPRESENTATIVES
nri_aah 71---ceA7 11Ni n
CUSTOMER CONTACC A
eMaCt 17VIL CUSTOMER COME B
CUSTOMER CONTACT C
liLCanrnuastum
LSk
TITLE
antniani C%Ci,e-h}5-na LlUAL
TITLE
TITLE
OFFICIAL RECORD
CITY SECRETARY
Ft WORTH, TX
4
ATI will receive and dispatch from the Buyer's representatives identified above to
verify that ATI has been requested by an acceptable Buyer's contact.
11. CUSTOMER SERVICE REPRESENTATIVE
Courtney Battles
Darlene Hamm
Customer Service Representative
Customer Service Representative
The "Buyer" contact when calling in service problems can direct calls to any of
these customer service representatives.
12. Governing Law This Agreement shall be construed in accordance with, and
governed by, the laws of the State of Texas, and all obligations of the parties
created hereunder are performable in Tarrant County, Texas.
ANNUAL TOTAL — City of Fort Worth Voice & Data Network Equipment Annual
Maintenance
$ 261,835.26
Non -appropriation of Funds
In the event no funds or insufficient funds are appropriated by the City in any fiscal
period for any payments due hereunder, City will notify Consultant of such occurrence
and this Agreement shall terminate on the last day of the fiscal period for which
appropriations were received without penalty or expense to the City of any kind
whatsoever, except as to the portions of the payments herein agreed upon for which funds
shall have been appropriated.
SIGNING SECTION
Attested by:
Marty Reere
On this day,
we The "Buyer" want the Vendor "(ATI)"
to provide Teleco'mmuhication Service to our company.
` r -
Name (BUYER) pbaa
Ka on L 0 Montgomery
itle
.go Ldxd (, raanu.ger
taintriecrimiessenalas
PROVEU A -
<If Opo 1;1 AffAr.
Aty 000 f 00 0
fie
0
T. •
friztewo
OFFICIAL RECORD
CITY SECRETARY 5
FT. WORTH, TX
Agreed to by "ATI" Representative.
Name (ATI)
WsecideArte
Title
OFFICIAL RECORD
CITY SECRETARY
Ft WORTH, TX
6
APPENDIX A
INITIAL TERM: July 6, 2011 to July 5, 2012
CLIENT NAME: City of Ft. Worth
ADDRESS 1000 Throckmorton
CITY, STATE, ZIP Ft. Worth, TX 76102
CUSTOMER CONTACT:
PHONE NUMBER:
TYPE OF CONTRACT
OPTION A
SPECIFIC EXCLUSIONS: NONE
PREMIUM CONTRACT - SWITCH AND PHONES COVERED - 7X24 COVERAGE
APPENDIX A - NORTEL VOICE EQUIPMENT TYPE & SERVICES PRICING
Number of Active
Ports
334
124
1051
144
501
340
2973
157
140
382
155
130
140
149
184
188
242
164
96
200
Norte) Voice System Location/Type
ALT PSAP/OPTION 61 C
ANIMAL CONTROL/SUCCESSION BRANCH OFFICE
BELKNAP/CS 1000M SG
BOLT ST/OPTION 11 C
BOLT ST/OPTION 61C
CENTRAL DIVISION/CS 1000E
CITY HALL/CS 1000M MG
COLUMBUS TRAIL/MEDIA GATEWAY 1000E
EAST DIVISION/MEDIA GATEWAY 1000E
JAMES ST/CS 1000S
MEACHAM/CS 1000S
NORTH DIVISION/MEDIA GATEWAY 1000E
SOD/CS 1000S
WEST DIVISION/SUCCESSION BRANCH OFFICE
WILL RODGERS/CS 1000E
SCADA
VILLAGE CREEK
PACS (ESTIMATED)
CALLPILOT
SYMPOSIUM CALL CENTER
CITY OF FT WORTH TOTAL
Port per
Month
. 25
. 25
. 25
.25
.25
. 25
. 25
.25
. 25
. 25
. 25
25
25
25
25
25
25
25
25
25
Monthly
$417.50
$155.00
$1,313.75
$180.00
$626.25
$425.00
$3,716.251
$196.25 1
$175.00 1
$477.50 1
$193.75
$162.50
$175.00
$186.25
$230.00
$235.00
$302.50
$205.00
$600.00
$250.00
Annual
$5,010.00
$1,860.00
$15,765.00
$2,160.00
$7,515.00
$5,100.00 1
$44,595.001
$2,355.00
$2,100.00
$5,730.00
$2,325.00
$1,950.00
$2,100.00
$2,235.00
$2,760.00
$2,820.00
$3,630.00
$2,460.00
$7,200.00
$3,000.00
$122,670.00
1
APPENDIX A — VOICE EQUIPMENT SERVICES DESCRIPTION
1. Complete PBX Coverage
■ Covers all systems and components (M1, CS 1000, Signaling Servers,
Network Routing Server Symposium Contact Center, Call Pilot, OTM,
Nortel Telephone Sets)
■ Covers all service labor
■ Access to Nortel Technical Support on customer behalf
■ No charge installation on requested patching
2. Alarm Monitoring — Sight Event Buffer to monitor alarms for each PBX
■ Major alarms are reported to ATI 7 Days X 24 on M1/CS 1000 Systems
3. Guaranteed Response Times
• 2 Hour Emergency
• 4 Hour Normal Response
4. Discounted Labor Rates for system adds, moves, and changes
5. Provide engineering for any upgrades/expansions
6. ATI has provided a Nortel crash kit that is restocked and kept in customer
inventory — approximate value $50 000.00
7. Free Traffic Studies — upon customer request, ATI will provide a free analysis of
customer PBX trunking
8. Preventive Maintenance Services — Requested or scheduled preventative
maintenance program.
• System Diagnostics
■ System Clean Up Twice Yearly
• Database Back Up
• UPS Health Check
9. Additional Provided Services
• Trouble Ticket Reporting
• All software patches as identified and recommended by ATI and agreed
upon by customer.
• SEB Alarm Monthly Reporting
• Monthly / Quarterly Meeting
• Provide requested System Software Audit Information
■ Requested Nortel Product Bulletins and New Product Introduction
Information
2
APPENDIX A - NORTEL & JUNIPER DATA NETWORK EQUIPMENT TYPE &
SERVICES PRICING
e ty art ' um • er 1 escr phon
Each
Extended
1 GJ6300336
1 GN6300536
2 GN6300299
2 GN6300187
4 GN6300186
1 GN6300548
4 GN6300AR7
4 GN6300BM5
2 GN6300AR9
1 GN6300AR6
1 GN6300AR5
1 GJ6300364
1 GJ6300CB2
1 GJ6300CB1
1 GJ6300CB1
1 GJ6300550
1 GJ6300845
7 GJ6300187
1 SVC-SDCE-M7i
MGD ONSITE SVCAGR NBD ALTEON CACHE
MGD ONSITE SVC 4HR 24X7 PASSPORT 1648T
IMGD ONSITE SVC 4HR 24X7 VPN 16XX 17XX SL299
IMGD ONSITE SVC 4HR 24X7 8600 10 SLOT CHAS
IMGD ONSITE SVC 4HR 24X7 8600 6 SLOT CHAS
IMGD ONSITE SVC 4HR 24X7 ASF 5114 FW SL548
IMGD ONSITE SVC 4HR 24X7 SECURE RTR 3120
IMGD ONSITE SVC 4HR 24X7 SR3120 MOD DS3 T3
MGD ONSITE SVC 4HR 24X7 SR3120 4PORT T1/E1
MGD ONSITE SVC 4HR 24X7 SECURE RTR 1004 3-
MGD ONSITE SVC 4HR 24X7 SECURE RTR 1002
MGD ONSITE SVCAGR NBD VPN 1010/1050/1100
MGD ONSITE SVC NBD ERS 2526T-PWR SLCB2
MGD ONSITE SVC NBD ERS 2550T-PWR SLCB1
MGD ONSITE SVC NBD ERS 4550T & T-PWR SLCBO
MGD ONSITE SVCAGR NBD BAYSTACK 5510-24T
MGD ONSITE SVCAGR NBD ERS 5520 48T PWR
MGD ONSITE SVC NBD 8600 10 SLOT CHAS SL187
SAME DAY ONSITE SERVICE PACKAGE FOR M7i
ROUTER
TEXAS DIR TOTAL
$693.42
$1,248.47
$1,124.42
$11,866.45
$9,360.46
$4,171.97
$713.99
$847.10
$231.95
$571.79
$205.72
$278.33
$116.98
$269.25
$269.25
$361.03
$554.64
$7,841.73
$5,400.46
APPENDIX A - NORTEL DATA NETWORK EQUIPMENT SERVICES
DESCRIPTION
$693.42
$1,248.47
$2,248 84
$23,732 90
$37,441.84
$4,171.97
$2,855.96
$3,388.40
$463.90
$571.79
$205.72
$278.33
$116.98
$269.25
$269.25
$361.03
$554.64
$54,892 11
$5,400.46
$139,165.26
1. 7 X 24 Telephone Support
2. Priority Phone Access to TSC (Over Non -Contract Customers)
3. Unlimited TSC Callers
4. Major & Minor Software Releases - Operational Only
5. Software Patches
6. Electronic Support
7. Advance Parts Shipment to Customer Site
8. Same Part or Like Part Delivered to Customer
9. On -site Labor
10. Response Time(GK6300000 and GN6300000) - 4 hour same day parts & labor (if
site within 50 mi of parts depot, 6 hrs 51-100 mi)
11. Response Time(GJ6300000) - Next business day parts & labor (if site within 250
mi. of parts depot)
12. Service Coverage Period (GK6300000 and GJ6300000) - Mon - Fri (excluding
holidays) 7AM - 7 PM North Amenca local time (8AM - 8PM rest of world)
13. Service Coverage Period (GN6300000) - 7-day-a-week, 24-hour-a-day
14. Response Time Terms/Conditions (GJ6300000) - If RMA issued by 7PM North
America local time, otherwise 2nd business day
15. Response Time Terns/Conditions (GK6300000) - If RMA issued by 3PM
Americas (4PM rest of world) local time, otherwise next business day
3
16. Response Time Terms/Conditions (GN6300000) - No Prerequisites Apply (begins
upon RMA being issued by Nortel)
APPENDIX A - JUNIPER DATA NETWORK EQUIPMENT SERVICES
DESCRIPTION
1. JTAC Access — unlimted access to JTAC engineers by phone and online 24x7x365
2. Software Releases — Jumper networks will provide customer with access to all new
software releases customer has licensed when they are made available for general
public release.
3. Online Tools — Access to the juniper,net Customer Support Center (CSC) at the
URL http://www.juniper.net/ support
4. Same Day — Same day delivery of advance hardware replacements 7 days per
week, including holidays, 24 hours a day within 4 hours of a final diagnosis of a
part failure by Juniper Networks,
5. Onsite — a Juniper Networks trained service technician will arrive onsite upon final
diagnosis of a part failure by Juniper Networks. The service technician will ariive
with a replacement product, coordinate with JTAC and the customer for final
resolution of the problem and return the defective product to Juniper Networks on
behalf of the customer.
M&C Review
Page 1 of 2
COUNCIL ACTION: Approved on 6/2/2009
FORT WORTH
I
DATE: 6/2/2009 REFERENCE NO.: P-10975 LOG NAME: 13P09-007
CODE: P TYPE:
NON -CONSENT PUBLIC HEARING: NO
SUBJECT: Authorize a Purchase Agreement for Voice and Data Preventative Maintenance and
Support Services from Affiliated Telephone, Inc. using the State of Texas Department o
Information Resources Contract No. DIR-SDD-289 for an Annual Amount up to
$270,000.00
RECOMMENDATION:
It is recommended that the City Council authorize a Purchase Agreement for voice and data
preventative maintenance and support services from Affiliated Telephone, Inc., using the State of
Texas Department of Information Resources Contract No. DIR-SDD-289 for an annual amount up to
$270,000 00.
DISCUSSION:
Affiliated Telephone, Inc., will conduct continual monitoring services and provide routine maintenanc
and emergency services on hardware and software applications of the Nortel Private Branch
Exchange (PBX) communication system that is currently in operation at most City facilities, The
system supports the City's telephone network and is essential to the computer -aided design (CAD)
emergency system. The system also supports municipal court services and provides public access ti
our citizens.
The current Purchase Agreement (Agreement) expires on June 16, 2009, and cannot be delayed or
discontinued. Without an Agreement, the City will not have an authorized service provider to perform
24/7 monitoring service and preventative maintenance and emergency services Failure to maintain
the PBX communication system could have a range of negative impacts, including endangerment to
public safety due to unsuccessful CAD transmission to first responders or total service disruption
between the City and the public. in summary, this award is vital to the interests of the City and there
is no lower cost method to obtain the required services.
ADMINISTRATIVE INCREASE - An administrative increase or change order for this Agreement may
be made by the City Manager or his designee for an amount up to $25,000.00 and does not require
specific City Council approval so long as sufficient funds have been appropriated.
PRICE ANALYSIS - As illustrated in attached Appendix C, the State of Texas Department of
Information Resources (DIR) Contract No DIR-SDD-289 offers discounts ranging from 30 percent to
50 percent off manufacturer suggested retail price (MSRP) for equipment, flat hourly rates for
services, training and port rate.
DIR is authorized to offer the cooperative purchasing program to State agencies, public institutions o
higher learning, public school districts and local governments. Texas Government Code Section
791.025(c) indicates that a local government that purchases goods and services under the Interlocal
Cooperation Act satisfies otherwise applicable competitive bidding requirements.
MJWBE A waiver of the goal for M/WBE subcontracting requirements was requested by the
http://apps.cfwnet.org,/council packet/me review. asp? 1D=I171O&councildate-6/2/21)09 6/3/2009
M&C Review Page 2 of 2
Purchasing Division and approved by the M/WBE Office because the purchase of goods or services
is from sources where subcontracting or supplier opportunities are negligible,
AGREEMENT TERMS - Upon City Council's approval, this Agreement will begin on June 17, 2009,
and expire on June 16, 2010.
RENEWAL OPTIONS - This Agreement may be renewed for up to two additional one year terms in
accordance with the terms of DIR contract. Should the State elect to exercise the renewal options,
the City will do same This action does not require specific City Council approval provided that the
City Council has appropriated sufficient funds to satisfy the City s obligation during the renewal term.
FISCAL INFORMATION/CERTIFICATION:
The Financial Management Services Director certifies that funds are available in the current operatin
budget, as appropriated, of the Information Systems Fund.
BQN\13P09-0077\AMG
TO Fund/Account/Centers FROM Fund/Account/Centers
Submitted for City Manager's Office by:
Originating Department Head:
Additional Information Contact:
ATTACHMENTS
I I!tFl.f% F1iV./,Jinn; llllZtittIl
Karen Montgomery (6222)
Lena Ellis (8517)
Jack Dale (8357)
Angela Gonzales (7648)
f ut,n"t/t icy,, rV Yi4�v�.ult.J?ik--L I i l l&�iiuriiiitii.�ud�-`''/id-rf j J Z
EMEME
6l lclriy