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HomeMy WebLinkAboutContract 44087 (2)CITY SECRETARY �I CONTRACT1l0, KoRWEB° simeeft, KorWeb Services Billing Authorization City of Foil Worth wishes to continue their KorWeb service usage and agrees to purchase KorWeb Services from KorTerra. The KorWeb Services are listed below. Annual support and maintenance are included in the ticket fees listed below. Annual Ticket Volume Estimates are: 76,000 KorWeb Ticket Management $6.1O /Ticket $7,600.00 /Year KorWeb services will be invoiced in advance of the year term at a discounted price of $7,600M0 per year. Ticket volume is based on an estimate of usage from the previous year. If the actual ticket count is over or under the estimated ticket count, then a corresponding adjustment will be made the following year. Billing for the KorWeb Services will begin on January 1, 2013. Billing Contact Information: Contact Name: Greg Stean Title Parts/ Materials Supervisor e FWWD Enrnail: Gregory.Stean a fortworthtexas.gov Street: 1608 11th Av City State Zips For. Worttt,TX 76102 Phone #: 817-392-5027 Fax #: 817-392-2685 KorTerra offers its clients a no -risk guarantee. The Client may terminate the KorWeb Services at any time within the first 30 days from the date the KorWeb Services are made available to the Client without incurring any charges for the KorWeb Services. AGREED TO: -Th‘�� �r ft Client: Fort Worth Water Department By: Name: 14:7-;:ando Costa (Print) Title: Assistant City Manager Date: KorTerra, Inc.: By: Name: Title: Date: Christopher D. Stendal (Print) President Please scan signed copy of form to KorTerra, Inc. at thomas.hallPkorterra.com or fax to 952--69fltt'. The KorWeb Services will be invoiced for a minimum of $600 per year, billed annually based on the higher of the minimum or actual usage. A. This proposal is valid for acceptance for 60 (sixty) days following its date of issue. All pricing older than 60 days will need to be re -bid. APPROVED ,AS TO FOAM AND LEGALITY • Attorney 13 P02:11 Attested by: ,(44?„... 0 1441151r*d / 7: agmtori ,Noiwx0:44 � Epeca ®nag ��,N‹? o KORWEB rnN Proposal for: arnu of F0 rt Worth Cft of Furt wijl,rrji Prepared by: KorTerra, Inc. 12/19/12 Account Contact: Thomas Hall Thomas.Hall@korterra.com 952-368-1911 x3144 KorTerra, Inc 18946 Lake Drive East I Chanhassen, MN 55317 p. 952.368.1911 I f. 952.697.3141 www.korterra.com Table of Contents KorWeb Overview.tttttttttttttttit!!ttttttttttttttttttttttttttt itltSt!ttt!!ttlt'J!!tt!!mt4ttl3!!entstits,st!flitstiff!llitS!ttSt!!tltitinsI!!tlltts 3 Optional Features 4 Facility Mapping 4 KorTerra Mobile Client 4 Automated Positive Response 4 Ticket Splitting 4 Attachments 5 ESRI Integration 5 Utility to Locator Interface 5 Map Based Routing 5 KorWeb Services Billing Authorization 6 KorWeb Overview KorWeb Ticket Management KorWeb is a web -based One CaII ticket management system created to increase efficiency in locating and ticket processing, while cutting costs by eliminating unnecessary manual processes. All ticket receiving, processing, sorting, storing and completing is performed online. KorWeb is used by contract locators, One CaII Centers, utilities, municipalities and pipelines companies to protect underground facilities, prevent service interruptions and allow excavators and homeowners to dig safely. With KorWeb You Can: • Receive, sort and manage One CaII tickets • Increase locate efficiency with ticket mapping • Automatically route or complete tickets • Search for current or saved ticket information Access to detailed reports • Perform Positive Response to multiple parties • Eliminate fax and paper tickets KorWeb Services Include the Following: • • • • • • • • • • • One Call Center ticket receiver interface Automated ticket routing and dispatching Integrated ticket mapping Emergency notifications Database searching and reporting Support for unlimited number of locators and users Web -based application. access Setup and configuration Redundant Data Center Services Telephone support, upgrades and maintenance Minimum of one year's worth of data storage online Daily audit reporting Fully redundant, secure and climate controlled data center Configurable bar graph Optional Features Facility Mapping KorWeb offers the ability to combine ticket information with your facility map data. A company's facilities are placed on an electronic map and can be viewed relative to any dig site. This allows you to compare information from the one call ticket with the placement of your facilities in the KorWeb interface. The dig box and geo-coded location of the ticket are represented on the screen along with street and other map information. Locating efficiency is improved by allowing your locators to review facility maps quickly from the field, or screen tickets from the office, reducing the number of physical locates required. ASP$ Integration KorTerra's One CaII ticket management systems integrate with ESRI (or any other GIS mapping platform) to create a facility map that pinpoints One Call Center dig boxes and your company's underground assets in relation to dig sites. The mapping system also shows standard map information and points of interest such as cities, county lines and street names, so you can see where your facilities are in comparison to those locations. Integrating GIS data with One Call ticket management and locating processes is a great way to further leverage your ESRI investment and save your organization time and locating dollars. Map -Based Routing Traditional methods used to route and dispatch tickets utilize data from the ticket, such as member code, city or county. In addition to routing by ticket data, KorTerra provides a new routing method that allows the ticket receiver to determine how the ticket should be routed. In both KorTerra Enterprise and KorWeb, Map -Based Routing provides users the functionality to draw their own polygons for routing purposes. With Map -Based Routing, users have unlimited routing options and a flexible way to balance the locating workload. Utility to Col itract Locator Interface One Way Interface: If you are a utility company utilizing a contract locator to locate your tickets, you can take control of the data sent to your contract locator. Instead of the contract locator receiving your tickets directly from the One Call Center, your KorWeb system can take those tickets and allow you the option of reviewing or automatically forwarding tickets to your contract locator. You can now screen for tickets that may not need to be located, reducing your overall locate time and costs. Two Way Interface: If you are a utility company utilizing a contract locator to locate your tickets, you can take control of the data sent to your contract locator. Instead of the contract locator receiving your tickets directly from the One Call Center, your KorWeb system can take those tickets and allow you the option of reviewing or automatically forwarding tickets to your contract locator. You can now screen for tickets that may not need to be located, reducing your overall locate time and costs. After the contract locator has completed the ticket, KorWeb receives the completed ticket information. KorWeb stores copies of all completed tickets, aiding in researching ticket information in the case of a damage or claim. Instead of asking the One Call Center or contract locator to retransmit a copy of the ticket, you maintain this information in KorWeb to be accessed at anytime. KorTerra Mobile Client KorWeb offers a mobile solution that provides locators real-time access to information in the field, as well as the ability to work with or without an internet connection. By integrating KorTerra Mobile Client into KorWeb, all locate tickets can be downloaded onto a mobile device through an Internet connection. The mobile device continues to receive updated information; such as new locate tickets, whenever an Internet connection is available. When a connection is lost, KorTerra Mobile Client allows the user to keep working as though they are still connected. KorTerra Mobile Client also provides managers a great way to monitor productivity with access to a real-time view of their dispatcher's and locator's workload. Automated Positive Response Automated Positive Response is used to provide a confirmation notice, to the excavator or One Call Center, immediately after a facility has been located. The notice tells the excavator what was done onsite, such as whether the dig area was marked or cleared. Some states mandate confirmation is sent back to the One Call Center, while some companies opt to additionally send confirmation to the excavator or homeowner who originated the locate ticket request. KorTerra's Automated Positive Response makes sending locate confirmation effortless by automatically sending Positive Response to the One Call Center, excavator and/or homeowner. Ticket Splitting Ticket Splitting can be applied when a municipality or company receives a ticket from a One Call Center and needs multiple departments to locate and respond to a ticket. Typically, each department needs their own ticket to respond to, forcing municipalities to ask the One Call Center to send additional duplicated tickets, which can lead to additional fees. Instead of paying for multiple copies of a ticket from the One Call Center, KorTerra's ticket management software can take a single ticket and split it within the software system for each department. Attachments In addition to responding to a locate request through a ticket management system, many locators are using pictures, videos or other documents to help support their findings. These files are a great way to prove, without a doubt, a location was marked. Handling the physical version of these documents can be time consuming and difficult to track and store manually. The Attachments feature in KorWeb allows you to use and store these files electronically, ensuring they are easily retrieved and never lost. Pricing KorWeb Advanced Services KorWeb Includes the following: o One CaII Center ticket receiver interface o Ticket Graph Dashboard © Integrated Google Ticket Mapping o Mapped Dig Box o FTP & Email Ticket Reception o Automated Ticket Dispatching & Routing o Automated Identification of NLR Tickets © Automated Ticket Screening o Automated Emergency Notification o Nightly Ticket Reception Auditing o Automated Ticket Archive o Redundant Data center Operations © Multiple Ticket Format Viewing o Ticket Completion Remarks © Ticket Audit Trail o Multi Browser Support Configurable Ticket List View ® Configurable Action Codes for Completion Project Ticket Tracking ® Ticket Search o Telephone Support and Upgrades ® Ticket Detail Report Ticket Received Report ® One CaII Audit Report o Export Reports into Excel, PDF, CSV etc. o Emergency Notification Email Tickets to Users ® 6 Years of Archived data o Unlimited Number of Mobiles Ticket Routing Automated Positive response to the Call Center o Ticket Splitting o Desktop Widget -To Monitor Ticket Flow o Query Tool -Advanced Reporting Options o Mobile KorWeb-Access Via Smart Phone o Work Order Entry o KorWeb Attachment Module Total: $0.10 per ticket Based on 76,000 Annual Ticket Count $7,600.00 IN WITNESS WHEREOF, the parties hereto have executed this Agreement in multiples this BAR uJ MO: 3 (*-- CITY OF FORT WORTH: By:�� Assistant City Manager Date: 4/. 23, /3 APPROVED AS TO FORM AND LEG BC Assi ant City Attorney CONTRACT AUTHORIZATION; Date Approved: • • VENDOR NAME: KOettlat By: Name: Title: BSI Date: scsistailiwtrQ ,q,�' 314 EST: opt Ettft car-% - /441Cart Act) no cst Q0o oo0'4trEit ilAtA (qs top knig loakola day of • • • • 1 OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX