HomeMy WebLinkAboutContract 47045 (2)RT,At'!
TRACT WO0
DALLAS
EUSINESSPARTNER
Asa
MAINTENANCE AGREEMENT
1. This Maintenance Agreement, hereinafter, referred to as the "Agreement"
between Affiliated Telephone, Inc. (hereinafter "ATI") and the City of Fort Worth
( hereinafter "Buyer") is effective as of July 6, 2015.
City of Ft. Worth
1000 Throckmorton
Ft. Worth, TX 76102
Equipment Type: Avaya Voice Network Equipment/Avaya Data Network
Equipment/Juniper Data Network Equipment
2. TERM AND SCOPE OF SERVICES
ATI shall provide service for the Avaya Voice equipment and Avaya Network the
equipment identified on Appendix A commencing July 6, 2015 and continuing
through September 30, 2015 and commencing July 6, 2015 and continuing
through July 5, 2016 for Juniper Network Equipment specified in Appendix A
attached hereto and incorporated herein for all purposes.
3. EQUIPMENT AND CONTRACT DESCRIPTION
CONTRACT OPTION 7 days/ 24 Hours
Emergency Service
OFFICIAL RECORD
CITY SECRETARY
Ft WORTH, TX
int
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RECVED
SEP 2 3 p15
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4. AGREEMENT
It is agreed to and understood that this Agreement constitutes the entire
Agreement between the parties, and supersedes and replaces all other prior
understanding or agreements relating to equipment and services covered by this
Agreement This Agreement may not be changed, modified or varied except by
the specific written and signed approval by authorized representatives of both
parties. It is understood and agreed by and between the parties hereto, that if there
is any conflict between this Agreement and client's purchase order, or any other
document, this Agreement will govern.
5. SERVICE SCHEDULE - VOICE EQUIPMENT
Support for the City of Fort Worth Avaya voice equipment identified on page 1 of
Appendix A is provided by ATI 7 Days X 24 Hours. Requests for support should
be made by calling ATI at (972) 852-4013.
A. Standard Service - Monday thru Friday, 8:00A.M. to 5:00 P.M.
A ticket will be opened upon report of problem and customer shall be
contacted by an ATI Technician within 4 hours of problem report. For
problems that can be resolved by ATI, every attempt will be made to resolve
these problems within four hours of time that customer was contacted by an
ATI.
B. Emergency Service is defined at 25% of the "Buyer's" system out -of -service,
First trunks of the "Buyer's" main line out -of -service, a console out -of -service,
CallPilot out -of -service, Symposium/Contact Center out -of- service, Signaling
Server out -of -service Network Routing Server out -of -service or
previously identified pending major service affecting outage and will be
dispatched within 2 hours of call -in time, 7 Days X 24 Hours. Dispatch for
the purpose of this contract is defined as a technician is on his way to
customer site.
6. SERVICE SCHEDULE - DATA NETWORK EQUIPMENT
Support for the City of Fort Worth Avaya & Juniper data network equipment
identified on page 3 of Appendix A is provided directly by Avaya and Juniper 7
Days X 24 Hours Requests for support on Avaya data network equipment should
be made by calling Avaya at 800-4AVAYA and reference Site ID• 13255.
Requests for support on Juniper data network equipment should be made by
calling Juniper at 888-314-JTAC and reference J-Care Contract: C89498.
2
6. SERVICE SCHEDULE — DATA NETWORK EQUIPMENT (continued)
RAT Nortel Networks Support Services
Nortel Data Network Equipment
Service Terms and Conditions
City of Fort Worth
Service Model Number
7x24 Phone Support
Priority Phone Access to TSC (Over Non -
Contract Customers)
Unlimited TSC Callers
Major & Minor Software Releases
Software Patches
(Electronic Support
Return -To -Factory Parts Shipment to Customer
Site
Advance Parts Shipment to Customer Site
Same Part or Like Part Delivered to Customer
On -site Labor
Response Time
Service Coverage Period
Software
Services
Software Release
Subscription -
Plus
GU6300000
Yes
Yes
No
Applications &
Operational Software
Yes (does not include
billable patches)
Yes
No
No
No
No
Managed On -Site with Spares Services
Pack
Next Business
Day Service
GJ6300000
Hardware &
Operational
Software
Yes
Yes
Operational Only
Yes
Yes
No
Yes
Like
Yes
Next business day
parts & labor (No.
Amer if site within
No 250 mi. of parts
depot; see
availability matrix
rest of world)
Same Business
Day (5x12)
Service
GK6300000
Hardware &
Operational
Software
Yes
Yes
Operational Only
Yes
Yes
No
Yes
Like
Yes
4 Hour (7x24)
Service
GN6300000
Hardware &
Operational
Software
Yes
Yes
Operational Only
Yes
Yes
No
Yes
Like
Yes
4 hour same day 4 hour same day parts
parts & labor (No.
Amer if site within
50 mi of parts
depot, 6 hrs 51-100
mi), see availability
matrix rest of
world)
& labor (No. Amer if
site within 50 mi of
parts depot, 6 hrs 51-
100 mi), see
availability matrix
rest of world)
Mon -Fri Mon - Fri
(excluding holidays)
7AM - 7PM North (excluding holidays)
No America. See
7AM - 7 PM North 7-day-a-week, 24-
m
Service Definition Aerica local time hour -a -day
Document for rest of (8AM 8PM rest of
world. world)
3
7. EXCLUSIONS
This Agreement does not include equipment lost stolen, or damaged due to
negligence, tampering, misuse, accident, or resulting from electrical storms,
lightning due to violent weather power outages or failure to maintain proper
equipment environment nor the labor associated with the repair or replacement of
these parts. Exclusions are also covered on page 1 of Appendix A.
7a. A system audit will be performed within 30 days of signed agreement,
at which time any equipment or repairs will be noted and it will be the
customers responsibility to replace or repair said item. If customer does
not agree to replace or repair said item, this item may be excluded from
coverage under the terms of this maintenance agreement.
8. MANUFACTURER SUPPORT
Most Avaya voice platforms require an Avaya support agreement in order to
access 2nd level manufacturer support. Avaya Software Support can be purchased
through Affiliated for all software that has not reached End of Life (EOL) status.
On all EOL releases, limited support from the manufacturer is available on a Time
& Material basis. Affiliated will continue to support EOL releases for equipment
at our normal contracted response times.
Avava Product
Avaya Aura
Avaya CS1000
Avaya IPO
Avaya BCM
Avava Support Agreement
required for 2nd Level
Manufacturer Support
Yes
Yes
Yes
Yes
Manufacturer discontinued, end of life and out of warranty systems that require
Avaya 2nd level support will be billed at Avaya's normal billable rate. Affiliated
will obtain customer approval prior to engaging Avaya for 2nd level support.
9. LIMITATIONS OF LIABILITY
ATI shall be liable and responsible for any and all property loss, property damage
and/or personal injury, including death, to any and all persons, of any kind or
character, whether real, or asserted, to the extent caused by negligent act(s) or
omission(s), malfeasance or intentional misconduct of ATI, its officers, agents,
servants or employees.
4
10. TERMINATION
In the event of a breach or failure to perfonn obligation under the contract,
written notice shall be provided and the party responsible for the failure shall be
given 30 days to cure the default. Failure to cure would provide the other party
the right to terminate. In any case either party has the right to teuuinate, without
cause, upon 60 days advance written notification
11. AUTHORIZED REPRESENTATIVES
Hugo Carbaial Lead Tech Support Analyst
CUSTOMER CONTACT A TITLE
Mark Ferguson Sr. Communication Tech
CUSTOMER CONTACT B
TITLE
ATI will receive and dispatch from the Buyer's representatives identified above to
verify that ATI has been requested by an acceptable Buyer's contact.
12. CUSTOMER SERVICE REPRESENTATIVE
Courtney Battles
Darlene Hamm
Customer Service Representative
Customer Service Representative
The "Buyer" contact when calling in service problems can direct calls to any of
these customer service representatives.
13. Governing Law This Agreement shall be construed in accordance with, and
governed by, the laws of the State of Texas, and all obligations of the parties
created hereunder are performable in Tarrant County, Texas.
TOTAL — City of Fort Worth Voice & Data Network Equipment Maintenance
$ 29,965.91— Avaya Data Network Equipment specified in Appendix A commencing
July 6, 2015_and continuing through September 30, 2015.
$ 30,378.75 — Avaya Voice Network Equipment specified in Appendix A commencing
July 6, 2015_and continuing through September 30, 2015.
$ 5,571.75 - Juniper Data Network Equipment specified in Appendix A commencing July
6, 2015_and continuing through July 5, 2016.
5
14. NON -APPROPRIATION OF FUNDS
In the event no funds or insufficient funds are appropriated by the City in any
fiscal period for any payments due hereunder, City will notify "ATI" of such
occurrence and this Agreement shall teiniinate on the last day of the fiscal period
for which appropriations were received without penalty or expense to the City of
any kind whatsoever, except as to the portions of the payments herein agreed upon
for which funds shall have been appropriated.
15. RIGHT TO AUDIT
ATI agrees that Buyer shall, until the expiration of three (3) years after final
payment under this Agreement, have access to and the right to examine at
reasonable times any directly pertinent books, documents, papers and records of
ATI involving transactions relating to this Agreement at no additional cost to the
Buyer. ATI agrees that the Buyer shall have access during noiival working hours
to all necessary ATI facilities and shall be provided adequate and appropriate
work space in order to conduct audits in compliance with the provisions of this
section The Buyer shall give ATI not less than 10 days written notice of any
intended audits.
16. FORCE MAJEURE
The Buyer and ATI shall exercise their best efforts to meet their respective duties
and obligations as set forth in this Agreement, but shall not be held liable for any
delay or omission in performance due to force majeure or other causes beyond
their reasonable control (force majeure), including, but not limited to, compliance
with any government law, ordinance or regulation, acts of God, acts of the public
enemy, fires, strikes, lockouts, natural disasters, wars, riots, material or labor
restrictions by any governmental authority, transportation problems and/or any
other similar causes.
17. DISCLOSURE OF CONFLICTS
ATI hereby warrants to the Buyer that ATI has made full disclosure in writing of
any existing or potential conflicts of interest related to ATI's services under this
Agreement In the event that any conflicts of interest arise after the Effective Date
of this Agreement, ATI hereby agrees immediately to make full disclosure to the
Buyer in writing.
6
18. INDEPENDENT CONTRACTOR
It is expressly understood and agreed that ATI shall operate as an independent
contractor as to all rights and privileges granted herein and not as agent,
representative or employee of the Buyer Subject to and in accordance with the
conditions and provisions of this Agreement, ATI shall have the exclusive right to
control the details of its operations and activities and be solely responsible for the
acts and omissions of its officers, agents, servants, employees, contractors and
subcontractors. ATI acknowledges that the doctrine of respondeat superior shall
not apply as between the Buyer its officers, agents, servants and employees, and
ATI its officers agents, employees servants, contractors and subcontractors. ATI
fui ther agrees that nothing herein shall be construed as the creation of a
partnership or joint enterprise between Buyer and ATI . It is further understood
that the Buyer shall in no way be considered a Co -employer or a Joint employer of
ATI or any officers, agents, servants, employees or subcontractors of ATI Neither
ATI nor any officers, agents, servants, employees or subcontractors of ATI shall
be entitled to any employment benefits from the Buyer. ATI shall be responsible
and liable for any and all payment and reporting of taxes on behalf of itself, and any
of its officers, agents, servants, employees or subcontractors.
19. INDEMNIFICATION
ATI HEREBY COVENANTS AND AGREES TO IMDEMNIFY, HOLD
HARMLESS AND DEFEND THE BUYER ITS OFFICERS, AGENTS,
SERVANTS AND EMPLOYEES, FROM AND AGAINST ANY AND ALL
CLAIMS OR LAWSUITS OF ANY KIND OR CHARACTER, WHETHER
REAL OR ASSERTED, FOR EITHER PROPERTY DAMAGE OR LOSS
(INCLUDING ALLEGED DAMAGE OR LOSS TO ATI'S BUSINESS,
AND ANY RESULTING LOST PROFITS) PERSONAL INJURY,
INCLUDING DEATH, TO ANY AND ALL PERSONS, AND DAMAGES
FOR CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT,
ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT,
TO THE EXTENT CAUSED BY THE ACTS OR OMISSIONS OF ATI, ITS
OFFICERS, AGENTS, SUBCONTRACTORS, SERVANTS OR
EMPLOYEES
20. ASSIGNMENT AND SUBCONTRACTING
ATI shall not assign or subcontract any of its duties, obligations or rights under
this Agreement without the prior written consent of the Buyer If the Buyer grants
consent to an assignment, the assignee shall execute a written agreement with the
Buyer and ATI under which the assignee agrees to be bound by the duties and
obligations of ATI under this Agreement. ATI and Assignee shall be jointly liable
for all obligations under this Agreement prior to the assignment If the Buyer
grants consent to a subcontract, the subcontractor shall execute a written
agreement with ATI referencing this Agreement under which the subcontractor
shall agree to be bound by the duties and obligations of ATI under this Agreement
as such duties and obligations may apply. ATI shall provide the Buyer with a fully
executed copy of any such subcontract.
7
21. GOVERNMENTAL POWERS
It is understood and agreed that by execution of this Agreement, the Buyer does
not waive or surrender any of its governmental powers.
22. NO WAIVER
The failure of the Buyer or ATI to insist upon the performance of any term or
provision of this Agreement or to exercise any right granted herein shall not
constitute a waiver of the Buyer's or ATI's respective right to insist upon
appropriate performance or to assert any such right on any future occasion.
23. WARRANTY OF SERVICES
ATI warrants that its services will be of a professional quality and conform to
generally prevailing industry standards. Buyer must give written notice of any
breach of this warranty within thirty (30) days from the date that the services are
completed. In such event, at ATI's option, ATI shall either (a) use commercially
reasonable efforts to re -perform the services in a manner that conforms with the
warranty, or (b) refund the fees paid by the Buyer to ATI for the nonconforming
services.
SIGNING SECTION
On this day,(Th, we The "Buyer" want the Vendor "(ATI)"
to provide Telle�communication Service to our company.
BUYER)
Susan Alanis
Title
Agreed to by "ATI" Representative.
Name (ATI)
c
Title
Qc
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
A r nnnt /r`, 4 " am
IT\V ATT
/ Pit 1 ..
A /I
a ser, City
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.
8
APPENDIX A
INITIAL TERM: July 6, 2015 to September 30, 2015 for Avaya Network Equipment and
Avaya Voice Equipment.
INITIAL TERM: July 6, 2015 to July 5, 2016 for Juniper Network Equipment.
CLIENT NAME: City of Ft. Worth
ADDRESS 1000 Throckmorton
CITY, STATE, ZIP Ft. Worth, TX 76102
CUSTOMER CONTACT: Mark Ferguson
PHONE NUMBER* 817-392 6040
TYPE OF CONTRACT
OPTION A
SPECIFIC EXCLUSIONS: NONE
PREMIUM CONTRACT - SWITCH AND PHONES COVERED - 7X24 COVERAGE
APPENDIX A - AVAYA VOICE EQUIPMENT TYPE & SERVICES PRICING
,,!11Jo. ,1
Ports
472
VAYA VOICE. NETWORK EOIPMENT;COVERAGE
911 BOLT ST/CS 1000E
124 ANIMAL CONTROUSUCCESSION BRANCH OFFICE
1051 BELKNAP/CS 1000M SG
245 JEOC/CS 1000E
340 CENTRAL DIVISION/CS 1000E
2973 CITY HALUCS 1000M MG
157 COLUMBUS TRAIUMEDIA GATEWAY 1000B
140 EAST DIVISION/MEDIA GATEWAY 1000E
382 JAMES STICS 1000S
155 MEACHAM/CS 1000S
130 NORTH DIVISION/MEDIA GATEWAY 1000B
140 SOD/CS 1000S
149 WEST DIVISION/SUCCESSION BRANCH OFFICE
184 WILL RODGERS/CS 1000E
188 SCADA
242 VILLAGE CREEK
164 PACS
185 HARVEY PEACE CENTER/CS 1000S
96 CALLP ILOT
200 SYMPOSIUM CALL CENTER
TEXAS DIR CONTRACT DIR-TSO-2654 TOTAL
TERM - July 6, 2015 - September 30, 2015
a11111111M° 11111111111 1111
II
Month
$1.25
$1.25
$1.25
$1.25
$1.25
$1.25
$1.25
$1.25
$1.25
$1.25
$1.251
$1.251
$1.251
$1.251
$1.251
$1.251
$1.25
$1.25
$6.25
$1.25
$590.00
$155.00
$1,313.75
$306.25
$425.00
$3,716.25
$196.25
$175.00
$477.50
$193.75
$162.50
$175.00
$186.25
$230.00
$235.00
$302.50
$205.00
$231.25
$600.00
$250.00
$1,770.00
$465.00
$3,941.25
$918.75
$1,275.00
$11,148.75
$588.75
$525.00
$1,432.50
$581.25
$487.50
$525.00
$558.75
$690.00
$705.00
$907.50
$615.00
$693.75
$1,800.00
$750.00
$30,378.75
1
APPENDIX A — VOICE EQUIPMENT SERVICES DESCRIPTION
1. Complete PBX Coverage
® Covers all systems and components (M1, CS 1000, Signaling Servers,
Network Routing Server Symposium Contact Center, Call Pilot, OTM,
Avaya Telephone Sets)
■ Covers all service labor
■ Access to Avaya Technical Support on customer behalf
2. Alarm Monitoring — Sight Event Buffer to monitor alarms for each PBX
■ Major alarms are reported to ATI 7 Days X 24 on MI/CS 1000 Systems
3. Guaranteed Response Times
• 2 Hour Emergency
• 4 Hour Normal Response
4. Discounted Labor Rate of $ 95.00/hour for system adds, moves, and changes
5. Provide engineering for any upgrades/expansions
6. ATI has provided a Avaya crash kit that is restocked and kept in customer
inventory — approximate value $50 000.00
7. Preventive Maintenance Services — Requested or scheduled preventative
maintenance program.
• System Diagnostics
• System Clean Up Twice Yearly
• Database Back Up
• UPS Health Check
8. Additional Provided Services
■ Trouble Ticket Reporting
• All software patches as identified and recommended by ATI and agreed
upon by customer.
■ SEB Alarm Monthly Reporting
• Monthly / Quarterly Meeting
• Provide requested System Software Audit Information
• Requested Avaya Product Bulletins and New Product Introduction
Information
2
APPENDIX A - AVAYA & JUNIPER DATA NETWORK EQUIPMENT TYPE &
SERVICES PRICING
2
4
4
4
2
1
1
1
1
1
4
1
2
3
1
1
1'
GN63001 87
G N6300186
G N6300A R7
GN6300BM5
G N6300A R9
GJ6300CB2
GJ6300CB1
GJ6300CB1
GJ6300550
GJ6300845
GJ6300187
GJ6300A08
GJ6300299
GJ6300DS8
GJ6300DTO
GN6300536
AVAYA DATA NETWORK EQIPMENT COVERAGE
MGD ONSITE SVC 4HR 24X7 8600 10 SLOT CHAS
MGD ONSITE SVC 4HR 24X7 8600 6 SLOT CHAS
MGD ONSITE SVC 4HR 24X7 SECURE RTR 3120
MGD ONSITE SVC 4HR 24X7 SR3120 MOD DS3 T3
MGD ONSITE SVC 4HR 24X7 SR3120 4PORT T11E1
MGD ONSITE SVC NBD ERS 2526T-PWR SLCB2
MGD ONSITE SVC NBD ERS 2550T-PWR SLCB1
MGD ONSITE SVC NBD ERS 4550T & T-PWR
MGD ONSITE SVCAGR NBD BAYSTACK 5510-24T
MGD ONSITE SVCAGR NBD ERS 5520 48T PWR
MGD ONSITE SVC NBD 8600 10 SLOT CHAS SL187
MGD ONSITE SVC NBD ERS 5530 24TFD
MGD ONSITE SVC NBD VPN 16XX17XXSL299
MGD ONSITE SVC NBD ERS 5698TFD
MGD ONSITE SVC NBD ERS 5632FD
MGD ONSITE SVC 4HR 24X7 PASSPORT 1648T
TEXAS DIR CONTRACT DIR-TSO-2654 TOTAL
TERM - July 6, 2015 - September 30, 2015
HI 1
I' lillll 1"1 IIII'I
' �..'_�
JUNIPER DATA NETWORK EQIPMENT COVERAGE
1 SVC-SDCE-M7i SAME DAY ONSITE SERVICE PACKAGE FOR M71
ROUTER
2 SVC-SD-SRX220 (SAME DAY SVC, 4 HR PARTS, SRX220H-POE
TEXAS DIR CONTRACT DIR-TSO-2641 TOTAL
TERM - July 6, 2015 - July 5,
AM/° t4
$3,167.80
$2,499.12
$190.55
$226.27
$61.94
$30.96
$305.15
$72.05
$96.46
$147.68
$2,093.62
$314.99
$200.07
$401.93
$561.51
$333.46
I IN
$5,077.05
$247.35
APPENDIX A - AVAYA DATA NETWORK EQUIPMENT SERVICES
DESCRIPTION
1
4"
$6,335.60
$9, 996.48
$762.20
$905.08
$123.88
$30.96
$305.15
$72.05
$96.46
$147.68
$8,374.48
$314.99
$400.14
$1,205.79
$561.51
$333.46
$29,965.91
$5,077.05
$494.70
$5,571.75
1. 7 X 24 Telephone Support
2. Priority Phone Access to TSC (Over Non -Contract Customers)
3. Unlimited TSC Callers
4. Major & Minor Software Releases - Operational Only
5. Software Patches
6. Electronic Support
7. Advance Parts Shipment to Customer Site
8 Same Part or Like Part Delivered to Customer
9 On -site Labor
10. Response Time (GN6300XXX) - 4 hour same day parts & labor (if site within 50
mi of parts depot, 6 hrs 51-100 mi)
11. Response Time (GJ6300XXX) - Next business day parts & labor (if site within
250 mi. of parts depot)
3
APPENDIX A - AVAYA DATA NETWORK EQUIPMENT SERVICES
DESCRIPTION (cont.)
12. Service Coverage Period (GJ6300XXX) - Mon - Fri (excluding holidays) 7AM - 7
PM North America local time (8AM - 8PM rest of world)
13. Service Coverage Period (GN6300XXX) - 7-day-a-week, 24-hour-a-day
14. Response Time Terms/Conditions (GJ6300XXX) - If RMA issued by 7PM North
America local time, otherwise 2nd business day
15. Response Time Terms/Conditions (GN6300XXX) - No Prerequisites Apply
(begins upon RMA being issued by Avaya)
APPENDIX A - JUNIPER DATA NETWORK EQUIPMENT SERVICES
DESCRIPTION
1. JTAC Access — unlimted access to JTAC engineers by phone and online 24x7x365
2. Software Releases — Jumper networks will provide customer with access to all new
software releases customer has licensed when they are made available for general
public release.
3. Online Tools — Access to the juniper,net Customer Support Center (CSC) at the
URL http://www.juniper net/ support
4. Same Day — Same day delivery of advance hardware replacements 7 days per
week, including holidays, 24 hours a day within 4 hours of a final diagnosis of a
part failure by Juniper Networks,
5. Onsite — a Juniper Networks trained service technician will arrive onsite upon final
diagnosis of a part failure by Juniper Networks. The service technician will arrive
with a replacement product, coordinate with JTAC and the customer for final
resolution of the problem and return the defective product to Juniper Networks on
behalf of the customer.
4
M&C Review
CIT( COUNCIL
DATE:
CODE:
SUBJECT:
GENDA
COUNCIL ACTION: Approved on 9/15/2015
REFERENCE
** 04ATI VOICE AND DATA
9/15/2015 NO C 27443 LOG NAME: MAINTENANCE 2015
CONSENT PUBLIC NO
HEARING•
Authorize Execution of a Maintenance Agreement for Voice and Data Preventative
Maintenance and Support Services with Affiliated Telephone, Inc., for a Combined
Annual Amount of $65,917.00, for the Information Technology Solutions Department,
U sing Department of Information Resources Contracts with Avaya Inc., and Juniper
N etworks, Inc. (ALL COUNCIL DISTRICTS)
C TYPE'
RECOMMENDATION:
It is recommended that the City Council authorize the execution of a Maintenance Agreement for
✓ oice and data preventative maintenance and support services with Affiliated Telephone, Inc., for a
combined annual amount of $65,917.00, for the Information Technology Solutions Department,
u sing Department of Information Resources Contract No DIR-TSO-2654 with Avaya, Inc , and
Department of Information Resources Contract No. DIR-TSO 2641 with Juniper Networks,
Inc. Affiliated Telephone, Inc., is an authorized reselier of Avaya, Inc. and Juniper Networks, Inc.,
products and services.
DISCUSSION.
The City's existing telephone system is an Avaya Private Branch Exchange (PBX) Communications
System purchased in 1997. This PBX System is currently in operation at most City facilities, and
provides public access to our citizens. However, all components of the current network and
telephone systems are at the end -of -life; the City has experienced great difficulty obtaining
refurbished replacement parts and equipment. Failure to maintain the PBX System could have a
range of negative impacts, including endangerment to public safety due to disruption in service
between the City and the public.
On June 16, 2015, the City Council approved Mayor and Council Communication (M&C) C-27346
authorizing a Professional Services Agreement with Presidio Networked Solutions Group, LLC, for
equipment and professional services for the purpose of beginning the replacement of the City's
network and telephone systems.
This M&C requests authorization for continual monitoring services, routine voice and data
maintenance, and system support provided by Affiliated Telephone, Inc., for the current Avaya
telephone software and equipment and Juniper Networks, Inc., for network communication
equipment during the transition of the City's network and telephone system to a Presidio
Networked Solutions system. The full build -out and migration is expected to take 18 months to
complete.
The Department of Information Resources (DIR) is authorized to offer the cooperative purchasing
program to state agencies, public institutions of higher learning, public school districts and local
governments. A local government that purchases goods and services under the Interlocal
http://apps.cfwnet.org/council_packet/mc review.asp?ID=21264&councildate=9/15/2015[9/16/2015 9:11:49 AM]
M&C Review
Cooperation Act satisfies otherwise applicable competitive bidding requirements.
MWBE OFFICE - A waiver of the goal for MBE/SBE subcontracting requirements was requested by
the Department and approved by the MWWBE Office, in accordance with the M/WBE or BDE
Ordinance, because the purchase of goods or services from source(s) where subcontracting or
supplier opportunities are negligible.
ADMINISTRATIVE INCREASE - An administrative change order or increase may be made by the
City Manager, or his designee, for the amount up to $50,000.00 and does not require specific City
Council approval as long as sufficient funds have been appropriated.
AGREEMENT TERMS - Upon City Council's approval, this Agreement will begin on July 06, 2015
and expire on July 05, 2016.
RENEWAL OPTIONS - This Agreement may be renewed for up to two additional one year terms in
accordance with the terms of the DIR contact This action does not require specific City Council
approval provided that the City has appropriated sufficient funds to satisfy the City's obligation
dunng the renewal term.
FISCAL INFORMATION/CERTIFICATION:
The Fiscal Year 2015 budget includes appropriations of $266,871.00 in the Voice Services section
of the Information Systems Fund for the contractual services account. As of August 6, 2015, the
amount of $76 189.00 has been expended. Upon approval of this recommendation, the Financial
Management Services Director certifies that funds are available within the existing appropriations
for this expenditure.
TO Fund/Account/Centers FROM Fund/Account/Centers
P168 539120 0046010 $65.917.00
Submitted for City Manaaer's Office bv: Susan Alanis (8180)
Originatina Department Head: Kevin Gunn (2015)
Additional Information Contact: Damon Jackson (8483)
ATTACHMENTS
http://apps.cfwnet.org/council_packet/mc review.asp?Ill=21264&councildate-9/15/2015[9/16/2015 9:11:49 AM]