HomeMy WebLinkAboutIR 8674INFORMAL REPORT TO CITY COUNCIL MEMBERS
No.
P To the Mayor and Members of the City Council April 5, 2005
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SUBJECT: SOLID WASTE MANAGEMENT TECHNOLOGY IMPROVEMENTS
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As part of the new bulk waste collection program, Route Monitors inspect each bulk waste route
once collection from the route is complete. Addresses where waste collection was missed are
reported back to the contractor and these misses are collected before the end of the week.
Traditionally, the reporting of missed addresses was an arduous task of hand capturing the
address on paper by the Route Monitor, bringing the list back to the call center twice a day,
then having a customer service representative enter the misses into HEAT so that an electronic
work order could be sent to the City's contractor for collection. This process resulted in a delay
of approximately 24 hours from the time of address capture to work order issuance.
On March 18, 2005, Blackberry wireless communication units were issued to the City's Solid
Waste Contract Compliance Staff. By using this technology, Route Monitors are able to enter
bulk waste collection misses and other solid waste service challenges directly into the HEAT
system in real time from the field. Work orders are issued automatically by HEAT to the City's
contractor with 15 minutes of address entry. In addition the Nextel enabled features allows the
Contract Compliance Staff to immediately connect with contractor operations staff to address
bulk waste concerns as they are encountered.
Utilizing this technology has allowed compliance staff to address concerns in real time resulting
in increased productivity, more accurate record keeping, and a cleaner Fort Worth. Please
contact Brian Boerner, Environmental Management Director, for additional information related
to the implementation or utilization of this technology.
ISSUED BY THE CITY MANAGER
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FORT WORTH, TEXAS