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CONTRACT fila,
PROFESSIONAL SERVICES AGREEMENT
OFESSIONAL SERVICES AGREEMENT ("Agreement") is made and entered into
n the CITY OF FORT WORTH (the "City"), a homerule municipal corporation
r :� in portions of Tarrant, Denton and Wise Counties, Texas, acting by and through Valerie
as ington, its duly authorized Assistant City Manager, and Allworld Language Contractors, Inc.
("Contractor" and "ALC"), a Maryland Corporation, and acting by and through Carlos A. Scandiffio, its
duly authorized President & CEO, each individually referred to as a "party" and collectively referred to
as the "parties."
CONTRACT DOCUMENTS:
The Contract documents shall include the following:
1. This Agreement for Professional Services
2. Exhibit A — Statement of Work, Contractor's Proposal in response to RFP 15-0233
3. Exhibit B —Pricing Schedule
4. Exhibit C — Network Access Agreement
5. Exhibit D — Signature Verification Form
All Exhibits attached hereto are incorporated herein and made a part of this Agreement for all purposes.
In the event of any conflict between the documents, the terms and conditions of this Professional Services
Agreement shall control.
1. SCOPE OF SERVICES.
Contractor hereby agrees to provide translation services and editing of publications from
English to specified foreign languages, and from a specified foreign language into English, for
participating City Departments. Attached hereto and incorporated for all purposes incident to this
Agreement is Exhibit "A," Statement of Work, more specifically describing the services to be provided
hereunder.
2. TERM.
This Agreement shall begin on November 4, 2015 ("Effective Date") and shall expire on
November 3, 2016 ("Expiration Date"), unless terminated in accordance with the provisions of this
Agreement. This agreement may be renewed up to four (4) additional one-year renewals at the City's sole
option. The City shall provide Contractor with written notice of its intent to renew at least thirty (30) days
prior to the end of each term.
3. COMPENSATION.
The City shall pay Contractor in accordance with the hourly rate of Contractor personnel who
perform services under this Agreement in accordance with the provisions of this Agreement and the
Pricing Schedule attached as Exhibit "B," which is incorporated for all purposes herein; however, total
payment made under this Agreement by the City for all services shall not exceed Three Hundred and
Twenty Thousand Dollars ($320,000). Contractor shall not perform any additional services for the City
not specified by this Agreement unless the City requests and approves in writing the additional costs for
such services. The City shall not be liable for any additional expenses of Proposer not specified 'by this
Agreement unless the City first approves such expenses in writing.
Professional Services Agreement
AliWorld Language Consultants, Inc.
4. TERMINATION.
4.1. Written Notice.
The City or Contractor may terminate this Agreement at any time and for any reason by
providing the other party with 30 days' written notice of termination.
4.2 Non -appropriation of Funds.
In the event no funds or insufficient funds are appropriated by the City in any fiscal
period for any payments due hereunder, City will notify Contractor of such occurrence and this
Agreement shall terminate on the last day of the fiscal period for which appropriations were
received without penalty or expense to the City of any kind whatsoever except as to the portions
of the payments herein agreed upon for which funds have been appropriated.
4.3 Breach.
Subject to Section 27 herein, either party may terminate this Agreement for breach of
duty, obligation or warranty upon exhaustion of all remedies set forth in Section 27.
4.4 Duties and Obliaations of the Parties.
In the event that this Agreement is terminated prior to the Expiration Date, the City
shall pay Contractor for services actually rendered up to the effective date of termination and
Contractor shall continue to provide the City with services requested by the City and in
accordance with this Agreement up to the effective date of termination Upon termination of
this Agreement for any reason, Contractor shall provide the City with copies of all completed or
partially completed documents prepared under this Agreement. In the event Contractor has
received access to City information or data as a requirement to perform services hereunder,
Contractor shall return all City provided data to the City in a machine readable format or other
format deemed acceptable to the City.
5. DISCLOSURE OF CONFLICTS AND CONFIDENTIAL INFORMATION.,
5.1 Disclosure of Conflicts. Contractor hereby warrants to the City that Contractor has
made full disclosure in writing of any existing or potential conflicts of interest related to Contractor's
services under this Agreement In the event that any conflicts of interest arise after the Effective Date of
this Agreement, Contractor hereby agrees immediately to make full disclosure to the City in writing.
5.2 Confidential Information. Contractor, for itself and its officei s, agents and employees,
agrees that it shall treat all information provided to it by the City as confidential and shall not disclose
any such information to a third party without the prior written approval of the City.
5.3 Unauthorized Access. Contractor shall store and maintain City Information in a secure
manner and shall not allow unauthorized users to access, modify, delete or otherwise corrupt City
Information in any way. Contractoi shall notify the City immediately if the security or integrity of any
City information has been compromised or is believed to have been compromised, in which event,
Contractor shall; in good faith, use all commercially reasonable efforts to cooperate with the City in
identifying what information has been accessed by unauthorized means and shall fully cooperate with
the City to protect such information from further unauthorized disclosure.
Professional Services Agreement
AliWorld Language Consultants, Inc.
6. RIGHT TO AUDIT.
Contractor agrees that the City shall, until the expiration of three (3) years after final payment
under this contract, or the final conclusion of any audit commenced during the said three years, have
access to and the right to examine at reasonable times any directly pertinent books, documents, papers
and records of the Contractor involving transactions relating to this Contract at no additional cost to the
City. Contractor agrees that the City shall have access during normal working hours to all necessary
Contractor facilities and shall be provided adequate and appropriate work space in order to conduct
audits in compliance with the provisions of this section. The City shall give Contractor reasonable
advance notice of intended audits.
Contractor further agrees to include in all its subcontractor agreements hereunder a provision to
the effect that the subcontractor agrees that the City shall, until expiration of three (3) years after final
payment of the subcontract, or the final conclusion of any audit commenced during the said three years
have access to and the right to examine at reasonable times any directly pertinent books, documents,
papers and records of such subcontractor involving transactions related to the subcontract and further that
City shall have access during normal working bouts to all subcontractor facilities and shall be provided
adequate and appropriate work space in older to conduct audits in compliance with the provisions of this
paragraph. City shall give subcontractor reasonable notice of intended audits.
7. INDEPENDENT CONTRACTOR.
It is expressly understood and agreed that Contractor shall operate as an independent Contractor
as to all i ights and privileges and work performed under this agreement, and not as agent, representative
or employee of the City. Subject to and in accordance with the conditions and provisions of this
Agreement, Conti actor shall have the exclusive right to control the details of its operations and activities
and be solely responsible for the acts and omissions of its officers, agents servants, employees,
Contractors and subcontractor. Contractor acknowledges that the doctrine of respondeat superior shall
not apply as between the City, its officers, agents servants and employees, and Contractor its officers
agents employees, servants, Contractors and subcontractor. Contractor further agrees that nothing
herein shall be construed as the creation of a partnership or joint enterprise between City and
Contractor. It is further understood that the City shall in no way be considered a Co -employer or a Joint
employer of Contractor or any officers agents, servants, employees or subcontractor of Contractor
Neither Contractor nor any officers, agents servants, employees or subcontractor of Contractor shall be
entitled to any employment benefits from the City. Contractor shall be responsible and liable for any
and all payment and reporting of taxes on behalf of itself, and any of its officers, agents, servants,
employees or subcontractor.
8. LIABILITY AND INDEMNIFICATION.
A. LL4BILITY - CONTRACTOR SHALL BE LIABLE AND RESPONSIBLE FOR ANY
AND ALL PROPERTY LOSS PROPERTY DAMAGE ANDIOR PERSONAL INJURY,
INCLUDING DEATH, TO ANY AND ALL PERSONS, OF ANY KIND OR CHARACTER,
WHETHER REAL OR ASSERTED, TO THE EXTENT CAUSED BY THE NEGLIGENT
ACT(S) OR OMISSION(S), MALFEASANCE OR INTENTIONAL MISCONDUCT OF
CONTRACTOR, ITS OFFICERS, AGENTS, SERVANTS OR EMPLOYEES
Professional Services Agreement
AllWorld Language Consultants, Inc.
B, GENERAL INDEMNIFICATION - CONTRACTOR HEREBY COVENANTS AND
AGREES TO INDEMNIFY HOLD HARMLESS AND DEFEND THE CITY, ITS
OFFICERS, AGENTS, SERVANTS AND EMPLOYEES, FROM AND AGAINST ANY
AND ALL CLAIMS OR LAWSUITS OF ANY KIND OR CHARACTER, WHETHER REAL
OR ASSERTED, FOR EITHER PROPERTY DAMAGE OR LOSS (INCLUDING
ALLEGED DAMAGE OR LOSS TO CONTRACTOR'S BUSINESS AND ANY RESULTING
L OST PROFITS) ANDIOR PERSONAL INJURY, INCLUDING DEATH,
TO ANY AND ALL PERSONS, ARISING OUT OF OR IN CONNECTION WITH THIS
AGREEMENT, TO THE EXTENT CAUSED BY THE NEGLIGENT ACTS OR
OMISSIONS OR MALFEASANCE OF CONTRACTOR, ITS OFFICERS, AGENTS,
SERVANTS OR EMPLOYEES.
C. INTELLECTUAL PROPERTY INDEMNIFICATION — Seller agrees to defend,
settle, or pay, at its own cost and expense, any claim or action against the City for
infringement of any patent, copyright, trade mark, trade secret, or similar property i ight
arising from City's use of the software and/or documentation in accordance with this
Agreement, it being understood that this agreement to defend, settle or pay shall not apply
if the City modifies or misuses the software and/or documentation. So long as Seller bears
the cost and expense of payment for claims or actions against the City pursuant to this
section, Seller shall have the right to conduct the defense of any such claim or action and all
n egotiations for its settlement or compromise and to settle or compromise any such claim;
however, City shall have the right to fully participate in any and all such settlement,
n egotiations, or lawsuit as necessary to protect the City's interest, and City agrees to
cooperate with Seller in doing so. In the event City, for whatever reason, assumes the
responsibility for payment of costs and expenses for any claim or action brought against the
City for infringement arising under this Agreement, the City shall have the sole right to
conduct the defense of any such claim or action and all negotiations for its settlement or
compromise and to settle or compromise any such claim; however, Seller shall fully
participate and cooperate with the City in defense of such claim or action. City agrees to
give Seller timely written notice of any such claim or action, with copies of all papers
City may receive relating thereto. Notwithstanding the foregoing, the City's assumption of
payment of costs or expenses shall not eliminate Seller's duty to indemnify the City under
this Agreement. If the software and/or documentation or any part thereof is held to infringe
and the use thereof is enjoined or restrained or, if as a result of a settlement or compromise,
such use is materially adversely restricted, Seller shall, at its own expense and as City's sole
remedy, either: (a) procure for City the right to continue to use the software and/or
documentation; or (b) modify the software and/or documentation to make it non -infringing,
provided that such modification does not materially adversely affect City's authorized use
of the software and/or documentation; or (c) replace the software and/or documentation
with equally suitable, compatible, and functionally equivalent non -infringing software
and/or documentation at no additional charge to City; or (d) if none of the foregoing
alternatives is reasonably available to Seller, terminate this agreement, and refund all
amounts paid to Seller by the City, subsequent to which termination City may seek any and
all remedies available to City under law.
Professional Services Agreement
AIIWorld Language Consultants, Inc.
9. ASSIGNMENT AND SUBCONTRACTING.
Contractor shall not assign or subcontract any of its duties, obligations or rights under this
Agreement without the prior written consent of the City If the City grants consent to an assignment, the
assignee shall execute a written agreement with the City and the Contractor under which the assignee
agrees to be bound by the duties and obligations of Contractor under this Agreement. The Contractor and
Assignee shall be jointly liable for all obligations of the Contractor under this Agreement prior to the
effective date of the assignment. If the City grants consent to a subcontract, the subcontractor shall
execute a written agreement with the Contractor referencing this Agreement under which the
subcontractor shall agree to be bound by the duties and obligations of the Contractor under this
Agreement as such duties and obligations may apply. The Contractor shall provide the City with a fully
executed copy of any such subcontract.
10. INSURANCE.
Contractor shall provide the City with certificate(s) of insurance documenting policies of the
following minimum coverage limits that are to be in effect prior to commencement of any work pursuant
to this Agreement:
10.1 Coverage and Limits
(a) Commercial General Liability
$1,000,000 Each Occurrence
$1,000,000 Aggregate
(b) Automobile Liability
$1,000,000 Each occurrence on a combined single limit basis
Coverage shall be on any vehicle used by the Contractor, its employees, agents,
representatives in the course of the providing services under this Agreement. "Any
vehicle" shall be any vehicle owned hired and non -owned.
(c) Worker's Compensation
Statutory limits
Employee's liability
$100,000 Each accident/occurrence
$100,000 Disease - per each employee
$500,000 Disease - policy limit
This coverage may be written as follows:
Workers' Compensation and Employers' Liability coverage with limits consistent with
statutory benefits outlined in the Texas woi kers' Compensation Act (Art 8308 —1.01 et
seq. Tex. Rev. Civ. Stat.) and minimum policy limits foi Employers' Liability of
$100 000 each accident/occurrence, $500,000 bodily injury disease policy limit and
$100 000 pei disease per employee
Professional Services Agreement
AllWorld Language Consultants, Inc.
(e)
(0
(d) Professional Liability (Errors & Omissions)
$1,000,000 Each Claim Limit
$1,000,000 Aggregate Limit
Professional Liability coverage may be provided through an endorsement to the
Commercial General Liability (CGL) policy, or a separate policy specific to
Professional E&O. Either is acceptable if coverage meets all other requirements.
Coverage shall be claims -made, and maintained for the duration of the contractual
agreement and for two (2) years following completion of services provided. An annual
certificate of insurance shall be submitted to the City to evidence coverage
10.2 General Requirements
(a) The commercial general liability and automobile liability policies shall name the
City as an additional insured thereon, as its interests may appear. The term City
shall include its employees, officers, officials, agents, and volunteers in respect to
the contracted services.
The workers' compensation policy shall include a Waiver of Subrogation (Right
of Recovery) in favor of the City of Fort Worth.
A minimum of Thirty (30) days' notice of cancellation or reduction in limits of
coverage shall be provided to the City. Ten (10) days' notice shall be acceptable
in the event of non-payment of premium. Notice shall be sent to the Risk
Manager, City of Fort Worth, 1000 Throckmorton, Fort Worth, Texas 76102,
with copies to the City Attorney at the same address.
(d) The insurers for all policies must be licensed and/or approved to do business in
the State of Texas All insurers must have a minimum rating of A- VII in the
current A.M. Best Key Rating Guide or have reasonably equivalent financial
strength and solvency to the satisfaction of Risk Management. If the rating is
below that required, written approval of Risk Management is required.
Any failure on the part of the City to request required insurance documentation
shall not constitute a waiver of the insurance requirement.
Certificates of Insurance evidencing that the Contractor has obtained all required
insurance shall be delivered to the City prior to Contractor proceeding with any
work pursuant to this Agreement.
11. COMPLIANCE WITH LAWS, ORDINANCES, RULES AND REGULATIONS.,
Contractor agrees that in the performance of its obligations hereunder, it will comply with all
applicable federal state and local laws ordinances, rules and regulations and that any work it produces
in connection with this agreement will also comply with all applicable federal, state and local laws,
ordinances, rules and regulations. If the City notifies Contractor of any violation of such laws,
ordinances, rules or regulations, Contractor shall immediately desist from and correct the violation.
Professional Services Agreement
AllWorld Language Consultants, Inc.
12. NON-DISCRIMINATION COVENANT.
Contractor, for itself its personal representatives, assigns, subcontractors and successors in
interest, as part of the consideration herein agrees that in the performance of Contractor s duties and
obligations hereunder, it shall not discriminate in the treatment or employment of any individual or group
of individuals on any basis prohibited by law. If any claim arises from an alleged violation of this non-
discrimination covenant by Contractor, its personal representatives, assigns, subcontractors or successors
in interest, Contractor agrees to assume such liability and to indemnify and defend the City and hold the
City harmless from such claim.
13. NOTICES.
Notices required pursuant to the provisions of this Agreement shall be conclusively determined
to have been delivered when (1) hand -delivered to the other party, its agents employees, servants or
representatives (2) delivered by facsimile with electronic confirmation of the transmission, of (3)
received by the other party by United States Mail registered, return receipt requested, addressed as
follows:
To the CITY:
City of Fort Worth
Attn: Valerie Washington, Assistant City Manager
1000 Thiockmorton Street
Fort Worth TX 76102-6311
Facsimile. (817) 392-8654
14. SOLICITATION OF EMPLOYEES.
To CONTRACTOR:
AllWoiId Language Consultants, Inc.
Carlos A Scandiffio, President & CEO
172 Rollins Avenue
Rockville, MD 20852
Facsimile: (301) 881-6877
Neither the City nor Contractor shall, during the term of this agreement and additionally for a
period of one year after its termination, solicit for employment or employ, whether as employee or
independent Contractor, any person who is or has been employed by the other during the term of this
agreement, without the prior written consent of the person's employer Notwithstanding the foregoing,
this provision shall not apply to an employee of either party who responds to a general solicitation of
advertisement of employment by either party.
15. GOVERNMENTAL POWERS.
It is understood and agreed that by execution of this Agreement, the City does not waive or
surrender any of its governmental powers or immunities.
16. NO WAIVER.
The failure of the City or Contractor to insist upon the performance of any term or provision of
this Agreement or to exercise any right granted herein shall not constitute a waiver of the City's or '
Contractor s respective right to insist upon appropriate performance or to assert any such right on any
future occasion.
Professional Services Agreement
AliWorld Language Consultants, Inc.
17. GOVERNING LAW / VENUE.
This Agreement shall be construed in accordance with the laws of the State of Texas. If any
action, whether real or asserted, at law or in equity, is brought pursuant to this Agreement, venue for such
action shall lie in state courts located in Tarrant County, Texas or the United States District Court for the
Northern District of Texas, Fort Worth Division.
18. SEVERABILITY.
If any provision of this Agreement is held to be invalid, illegal or unenforceable, the validity,
legality and enforceability of the remaining provisions shall not in any way be affected or impaired.
19. FORCE MAJEURE.
The City and Contractor shall exercise their best efforts to meet their respective duties and
obligations as set forth in this Agreement, but shall not be held liable for any delay or omission in
performance due to force majeure or other causes beyond their reasonable control, including, but not
limited to, compliance with any government law, ordinance or regulation acts of God, acts of the public
enemy fires strikes, lockouts, natural disasters, wars, riots, material or labor restrictions by any
governmental authority, transportation problems and/or any other similar causes.
20. HEADINGS NOT CONTROLLING.
Headings and titles used in this Agreement are for reference purposes only, shall not be deemed a
part of this Agreement, and arc not intended to define or limit the scope of any provision of this
Agreement.
21. REVIEW OF COUNSEL.
The parties acknowledge that each party and its counsel have reviewed and revised this
Agreement and that the normal rules of construction to the effect that any ambiguities are to be resolved
against the drafting party shall not be employed in the interpretation of this Agreement or exhibits hereto.
22. AMENDMENTS/ MODIFICATIONS/ EXTENSIONS.
No amendment of this Agreement shall be binding upon a party hereto unless such amendment is
set forth in a written instrument, which is executed by an authorized representative of each party.
23. ENTIRETY OF AGREEMENT.
This Agreement, including the schedule of exhibits attached hereto and any documents
incorporated herein by reference, contains the entire understanding and agreement between the City and
Contractor, their assigns and successors in interest, as to the matters contained herein. Any prior or
contemporaneous oral or written agreement is hereby declared null and void to the extent in conflict
with any provision of this Agreement.
Professional Services Agreement
AllWorld Language Consultants, Inc.
24. COUNTERPARTS.
This Agreement may be executed in one or more counterparts and each counterpart shall, for all
purposes be deemed an original, but all such counterparts shall together constitute one and the same
instrument
25. WARRANTY OF SERVICES.
Contractor warrants that its services will be of a professional quality and conform to generally
prevailing industry standards City must give written notice of any bleach of this warranty within thirty
(30) days from the date that the services are completed. In such event, at Contractor's option, Contractor
shall either (a) use commercially reasonable efforts to re -perform the services in a manner that conforms
with the warranty, or (b) refund the fees paid by the City to Contractor for the nonconforming services.
26. IMMIGRATION NATIONALITY ACT.
The City of Fort Worth actively supports the Immigration & Nationality Act (INA) which
includes provisions addressing employment eligibility employment verification, and nondiscrimination.
Contractor shall verify the identity and employment eligibility of all employees who perform work under
this Agreement. Contractor shall complete the Employment Eligibility Verification Form (I-9), maintain
photocopies of all supporting employment eligibility and identity documentation for all employees, and
upon request, provide City with copies of all I-9 forms and supporting eligibility documentation for each
employee who performs work under this Agreement. Contractor shall establish appropriate procedures
and controls so that no services will be performed by any employee who is not legally eligible to pet form
such services. Contractor shall provide City with a certification letter that it has complied with the
verification requirements required by this Agreement. Contractor shall indemnify City from any penalties
or liabilities due to violations of this provision. City shall have the right to immediately terminate this
Agreement for violations of this provision by Contractor.
27. INFORMAL DISPUTE RESOLUTION.
Except in the event of termination pursuant to Section 4 2, if either City or Contractor has a claim,
dispute, or other matter in question for breach of duty, obligations, services rendered or any warranty that
arises under this Agreement, the parties shall first attempt to resolve the matter through this dispute resolution
process. The disputing party shall notify the other party in writing as soon as pi acticable after discovering the
claim, dispute, or breach. The notice shall state the nature of the dispute and list the patty's specific reasons
for such dispute. Within ten (10) business days of receipt of the notice, both parties shall commence the
resolution process and make a good faith effort, either through email, mail phone conference, in person
meetings, or other reasonable means to resolve any claim, dispute, breach or other matter in question that may
arise out of, or in connection with this Agreement. If the parties fail to resolve the dispute within sixty (60)
days of the date of receipt of the notice of the dispute, then the parties may submit the matter to non -binding
mediation in Tarrant County, Texas, upon written consent of authorized representatives of both parties in
accordance with the Industry Arbitration Rules of the American Arbitration Association or other applicable
rules governing mediation then in effect. The mediator shall be agreed to by the parties, Each party shall be
liable for its own expenses including attorney's fees; however, the parties shall share equally in the costs
of the mediation If the parties cannot resolve the dispute through mediation, then either party shall have the
right to exercise any and all remedies available under law regarding the dispute. Notwithstanding the fact
that the parties may be attempting to resolve a dispute in accordance with this informal dispute resolution
process, the parties agree to continue without delay all of their respective duties and obligations under this
Agreement not affected by the dispute. Either party may before or during the exercise of the informal
Professional Services Agreement
AliWorid Language Consultants, Inc.
dispute resolution process set forth herein, apply to a court having jurisdiction for a temporary restraining
order or preliminary injunction where such relief is necessary to protect its interests.
28. SIGNATURE AUTHORITY.
The person signing this agreement hereby warrants that he/she has the legal authority to execute
this agreement on behalf of the respective party, and that such binding authority has been granted by
proper order, resolution, ordinance or other authorization of the entity. This Agreement and any
amendment hereto may be executed by any authorized representative of Contractor whose name, title and
signature is affixed on the Verification of Signature Authority Form, which is attached hereto as Exhibit
"D" and incorporate herein by reference. Each party is fully entitled to rely on these warranties and
representations in entering into this Agreement or any amendment het eto.
29. OWNERSHIP OF WORK PRODUCT.
City shall be the sole and exclusive owner of all reports, work papers, procedures, guides, and
documentation, created, published, displayed, and/or produced in conjunction with the services provided
under this Agreement, collectively, "Work Product" Further, City shall be the sole and exclusive owner of
all copyright, patent trademark trade sect et and other proprietary rights in and to the Work Product
Ownership of the Work Product shall inure to the benefit of the City from the date of conception, creation
or fixation of the Work Product in a tangible medium of expression (whichever occurs first) Each
copyrightable aspect of the Work Product shall be considered a "work -made -for -hire" within the meaning
of the Copyright Act of 1976, as amended. If and to the extent such Work Product, or any part thereof, is
not considered a "work -made -for -hire" within the meaning of the Copyright Act of 1976, as amended,
Contractor hereby expressly assigns to City all exclusive right, title and interest in and to the Work
Product and all copies thereof, and in and to the copyright patent, trademark trade secret, and all other
proprietary rights therem, that the City may have or obtain without further consideration, free from any
claim, lien for balance due or rights of retention thereto on the part of the City.
[SIGNATURE PAGE FOLLOWS]
Professional Services Agreement
AliWorld Language Consultants, Inc.
City of Fort Worth, Texas
Mayor and Council Communication
COUNCIL ACTION: Approved on 11/3/2015
DATE:
LOG NAME: 13P15-0233 TRANSLATION SERVICES DG
,SUBJECT:
Authorize Contract with AllWorld Language Consultants, Inc., in a Combined Amount Up to $320,000.00 for
the First Year to Provide Translation Services and Editing of Publications in Specified Languages for City
Departments (ALL COUNCIL DISTRICTS)
Tuesday November 03, 2015 REFERENCE NO.: **P-11803
RECOMMENDATION:
It is recommended that the City Council authorize a contract with AllWorld Language Consultants, Inc , in a
combined amount up to $320,000.00 for the first year to provide translation services and editing of
publications in specified languages for City departments.
DISCUSSION:
The City of Fort Worth (City) will use the contract to provide live translation services and editing of
publications from English to specified foreign languages and from a specified foreign language into English.
Languages to be translated include Spanish, French, German, Italian, Japanese, Russian, Indonesian,
Hunganan, Vietnamese and other languages for the various City departments. Translation and editing
materials provided by the City under the contract include brochures, flyers, signs, applications,
advertisements, newsletters and permits.
RFP ADVERTISEMENT — A Request for Proposals (RFP) was advertised in the Fort Worth Star—TeleEram
on Wednesdays between May 27, 2015 and June 25, 2015. The evaluation factors included education,
experience and certification, reputation of bidder, turnaround time and cost. Seventy —Seven vendors were
solicited from the purchasing vendor database system, twelve responses were received. The proposals
received were reviewed by an evaluation committee consisting of staff from the Municipal Courts
Department. The proposal from AllWorld Language Consultants Inc. was found to present the best value to
the City.
PRICE ANALYSIS — The price per hour offered by AllWorld Language Consultants Inc., is 51.90 percent
lower compared to the price for the contract awarded in September 2011 (RFQ No. 11-0329). Staff reviewed
the prices and determined the pnces to be fair and reasonable.
ADMINISTRATIVE CHANGE ORDER — An administrative change order of increase may be made by the
City Manager in the amount up to $50 000.00 and does not require specific City Council approval as long as
sufficient funds have been appropriated.
CONTRACT TERMS — Upon City Council's approval, the contract will begin November 4, 2015 and expire
on November 3 2016.
RENEWAL OPTIONS — The contract may be renewed for up to four successive one—year terms in
accordance with the terms of the contract. This action does not require specific City Council approval
provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the
renewal term.
M/WBE OFFICE — A waiver of the goal for the MBE/SBE subcontracting requirements was requested by
the Purchasing Division and approved by the M/WBE office in accordance with the BDE Ordinance because
the purchase of goods or services is from sources where subcontracting or supplier opportunities are
negligible.
FISCAL INFORMATION:
The approval of this action provides purchasing authority up to $320,000.00, as specified. The Financial
Management Services Director certifies that funds are available in the current operating budgets, as
appropriated, of the participating Departments and that prior to an expenditure being made, the participating
Departments have the responsibility to validate the availability of funds.
BQN\\
FUND CENTERS:
TO Fund/Account/Centers
CERTIFICATIONS:
Submitted for City Manager's Office bv :
Originating Department Head:,
Additional Information Contact:
ATTACHMENTS
1. EPLS.ndf
2. Reauisition.ndf
3. Waiver 15 0233 Revised.ndf
FROM Fund/Account/Centers
Susan Alanis (8180)
Aaron Bovos (8517)
Jack Dale (8357)
Darian Gavin (2057)
A CQRD4
1 DATE (MM/DD/YYYY)
10/22/2015
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED
REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER,
IMPORTANT: IF the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to
the terms and conditions of the policy, certain policies may require art endorsement. A statement on this certificate does not confer rights to the
certificate holder in lieu of such endorsement(s).
PRODUCER
Henry A Latimer & Son Inc
4701 Sangamore Rd. Suite S-250
Bethesda, MD 20816
C RTIFICATE OF LIABILITY INSURANCE
INSURED Aliworld Language Consultants, Inc.
172 Rollins Avenue
Suites 3 & 3A
Rockville, MD 20852
UUN IALI
NAME:
PHONE
(NC, No Ext):
E-tota-
ADDRESS;
301.229.1500 'FAX
/At, No)
01.320.2458
INSURER(S) AFFORDING COVERAGE NAIC p
INSURER A: Travelers Indemnity Co - A++ ,25658
INSURER B
INSURER C
INSURER D •
INSURER E :
•
INSURER F ;
COVERAGES CERTIFICATE NUMBER' City Of Forth Worth REVISION NUMBER:
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THENAMED ABOVE FOR THE POLICY PERIOD
INDICATED NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR UMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESC EIN IS SUBJECT TO ALL. THE TERMS,
EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PA
IN4R • - ---- ---- - - - - --......_�-ADDLsuER - - POLICYTTF e Pr5ClCY EXP - -
LTR TYPE OF INSURANCE .INSR • WNW , POLICY NUMBER (MM/DDIYYYY) : (M LIMITS
660481X5056' 01/05/2015 !0EACH OCCURRENCE
A
GENERAL LIABILITY
X . COMMERCIAL GENERAI. LIABILITY
CLAIMS -MADE X i OCCUR
i GEN'L AGGREGATE LIMIT APPLIES PER
I X POLICY JE0 LOC
AUTOMOBILE LIABILITY
ANY AUTO
ALL OWNED
AUTOS
X HIRED AUTOS
UMBRELLA LIAB
EXCESS LIAB
--X
SCHEDULED
AUTOS
1 NON -OWNED
AUTOS
OCCUR
CLAIMS -MADE
I DEf) k RETENTION $
WORKERS COMPENSATION
. AND EMPLOYERS' LIABILITY
ANY PROPRIETOR/PARTNER/EXECUrIV
A OFFICER/MEMBER EXCLUDED -I
(Mandatory in NH)
If yes, describe under
DESCRIPTION OF OPERATION& below
Professional Liability
•
N/AI X
660481X5056
5120
UB84000739 01/05/2015
55600651710, 01/05/2015
0
INSURED N
OTHER DOC
RIBED HER
ID CLAIMS
MlDDryYYY)
1/05/2016
PERSONAL & ADV INJURY
_GENERALAGGREGATE
PRODUCTS - COMP/OP AGG !$
/05/2016' GUMB/Ntu SINI,LE LIM/I
-DAMAGETo RENTED
PREMISES (Ea occurrence)_
MED EXP (Any one person)
tea accident) $
BODILY INJURY (Per person) $
BODILY INJURY (Per accident): $
'PRDPERTY-DAMAGE ----,--------------.._._
(Per accident)
1,000,000
300,000
10,000
1,000,000
2,000,000
2,000,000
1,000,000
EACH OCCURRENCE
AGGREGATE
F.
01/05/2016 , X I ORY t IMITS'.
E L EACH ACCIDENT $
E.L DISEASE • EA EMPLOYEE $
f
E L DISEASE -POLICY LIMIT $
01/05/20161
$2000000
1,000,000
1,000,000
1,000,000
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Attach ACORD 101, Additional Remarks Schedule, if more space is required)
Additional Insureds: City Of Forth Worth,its officers, employees and agents.
Liability insurance is primary and applies separately to each insured, except with respect to limits
liability. Waiver of subrogation applies.
Endorsements attached.
CERTIFICATE HOLDER CANCELLATION
City Of Forth Worth
Risk Manager
1000 Throckmorton
Fort Worth TX 76102
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN
ACCORDANCE WITH THE POLICY PROVISIONS.
AUTHORIZED REPRESENTATIVE
Richard Latimer
1988-2010 ACORD CORPORATION. All rights reserved.
The ACORD name and logo are registered marks of ACORD
of
ACORD 25 (2010/05)
City Of Forth Worth
COMMERCIAL GENERAL LIABILITY CG 20 10 (Ed. 7/04) UF-9665
POLICY NUMBER: 660481X5056 All World Language Consultants, Inc.
THIS ENDORSEMENT CHANGES THE POLICY, PLEASE READ IT CAREFULLY.
ADDITIONAL INSURED - OWNERS, LESSEES OR
CONTRACTORS -
SCHEDULED PERSON OR ORGANIZATION
This endorsement modifies insurance provided under the following:
COMMERCIAL GENERAL LIABILITY COVERAGE PART
SCHEDULE
Name of Additional Insured Person(s) Or Organization(s): Location(s) of Covered Ope
Blanket -all as required by contract
information required to complete this Schedule. if not shown above, will be shown in the Declarations.
A. Section II - Who Is An Insured is amended to include
as an additional insured the person(s) or organizations)
shown in the Schedule. but only with respect to liability for
"bodily injury", "property damage" or 'personal and
advertising injury" caused, in whole or in part. by:
1. Your acts or omissions: or
2. The acts or omissions of those acting on your behalf;
in the performance of Your ongoing operations for the
additional insured(s) at the location(s) designated above.
B With respect to the insurance afforded to these
additional insureds the following additional exclusions
apply:
2,
ions.
This insurance does not apply to "bodily injury" or
' property damage' occurring after:
I. All \cork, including materials, parts or equipment
furnished in connection with such work, on the project
(other than service maintenance or repairs) to be
performed by or on behalf of the additional insured(s)
it the location of the covered operations has been
completed: or
That portion of "your work" out of which the injury or
damage arises has been put to its intended use by any
person or organization other than another contractor or
subcontractor engaged in performing operations for a
principal as a part of the same project.
Copyright ISO Properties, Inc., 2004
WORKERS COMPENSATION AND EMPLOYERS LIABILITY WC 00 03 13 (Ed. 1't's6)
POL1C`Y No. I )B840D0739
AIV F► U' "IGHT TO RECOVER F' O • THERS
ENDORSEMENT
641
We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right
against the person or of ganization named in the Schedule. (This agreement applies only to the extent that you perform work under a
written contract that requires you to obtain this agreement from us.)
1 his ow -cement shall not operate directly or indirectly to benefit any one not named in the Schedule.
City Of Fort Worth
Notes: Ilse this endorsement to waive the company's right of subrogation against named third parties who may he
responsible for an injury.
1. The sentence in ( ) is optional with the company. It limits the endorsement to apply only to specific jobs of the msured, and only
to the extent that the insured is required to obtain this waiver.
2. The fbllowin` entry must be added to the endorsement when used in Hawaii: "The premium charge for the endorsement is
included."
3. The endorsement does not apply to policies in Missouri where the employer is in the construction group of code classifications.
According to section 287.150 (6) ofthe Missout t statutes. a contractual provision purporting to waive subrogation rights is against
public policy and void where one party to the contract is an employer m the construction group of code classifications.
4, In most states Including Florida, any associated premium charge must be tiled and approved prior to use,
5. No charge or tce is applicable for using this endorsement in the state of Tennessee. Refer to Tennessee State Statute Special Rule
3-A-22 of the Basic Manual.
Copyright 1986 National Council on Compensation Insurance.
1
IN vyTjESS WHEREOF, the parties hereto have executed this Agreement in multiples th'
of I' , 2015.
ACCEPTED AND AGREED:
CITY OF FORT WORTH:
By:
Va erie Washington,
Assistant City Manager
Date: NI S IIC
APPROVAL RECOMMENDED:
By:
A/ /A
Director,
Municipal Court
APPROVED AS TO
LEGALITY:
illr
By: 11
Victoria Honey,
Assistant City Attorney I
FORM AND
CONTRACT AUTHORIZATION:
M&c: P Ime 11550,S
Date Approved ; ).Q ) a.0 � s
Professional Services Agreement
AllWorld Language Consultants, Inc.
AllWorld Language Consultants, Inc.
By:
A. Scandiffi
President & CEO
Date: grr 2t1ZO/C
ATTEST:
By: k2ttt/(, _ 1
f
Title: n
PCAS it/C
c4-cti‘J
OFFICIAL RECORD
CITY SECRETARY
FT. WORTHS TX
EXIHIBIT A
STATEMENT OF WORK
RFP No. 15-0233
Interpreter Licensing Requirements
ALC has tested, evaluated and prepared a large team of interpreters and translators for this
requirement. In addition to ALTA tests the majority of them also possess DLPT tests with
scores of 4 and above. The latter is the Defense Language Proficiency Test which most former
military and law enforcement linguists must take prior to being qualified to a specific post or
mission. As ALC utilizes a large number of cleared linguists for classified work at home and
overseas, our recruiters have gathered a strong roster of tested and cleared candidates. These
candidates, backed by strong DLPT tests were subsequently re -tested through ALTA as an
added measure in reinforcing our commitment to our customers.
ALC also retains interpreters with Court Certification. These interpreters are also re -tested (as
explained in the Implementation and Management Plan detailed further into this proposal)
through internal procedures as well as ALTA,
Implementation and Management Plan
ALC's capabilities rest heavily on the ability of its staff to produce and manage requirements.
Aside from the fact that the company has an impeccable record of performance, ALC relies on
its proven quality control and production teams which are capable of recruiting, testing, clearing,
and preparing teams of linguists and technical specialists, in a timely and cost-effective fashion.
The company's multi -tier production processes and electronic glossaries of technical terms and
phrases enhance accuracy and reliability to the point of virtually guaranteeing the work as
flawless and appropriate for the task at hand,
ALC established a comprehensive management structure for performance of this contract
designed to enhance recruitment and retention of qualified linguists. ALC's PM is supported by a
comprehensive administrative structure which include functions critical to performance such as
finance (payables and receivables); human resources; security; travel and most importantly:
recruiting.
Approach to Implementing Services
The key to the success of this endeavor rests on ALC's ability to provide the right linguists with
the right skills, and the right time. In order to achieve this goal, ALC adheres to established
procedures and steps.
First and foremost, ALC will utilize the Collaborative Management System (CMS), which is a
Web -based management tool designed to support both large and small-scale linguists operations,
to track our linguists through every phase of the placement process. Perhaps the most significant
aspect of this CMS is the fact that it was developed for the purposes of tracking and monitoring
linguistic functions. Unlike other companies engaged in IT Solutions and later became involved
in languages and linguistics when the opportunity arose, ALC has been providing these services
June 25, 2015
15
RFP No. 15-0233
since its incorporation. Thus, all the systems and processes have always been geared towards
languages, rather than adapted from other processes. Our methodology reflects the strength of
our core discipline.
The Collaborative Management System (CMS) is a cloud -based database driven application
developed to improve visibility into project costs and performance, and to optimize resource
productivity and increase on -time completion. The web application provides the capability to
track contracts' task orders, cases and budgets along with employees timesheets and expenses. It
also provides high performance reporting capabilities with dashboard analytics for payroll billing
project budgets and cost outcome. It also includes the capability to manage the hiring process of
the employees and their employment status. Below is an overview of the application features:
•
•
•
Track, house and report all Linguist Qualifications.
Provides deep insights about the project progress with visual dashboards. Helps identify
the most critical tasks and budgets that are overdue, and also identifies if the task is in -
progress, pending or completed. It provides insights into how quickly to adjust the project
plan in a matter of a few minutes to meet the project completion.
Provides time tracking for any employee type with highly configurable and intuitive
timesheets.
• Leverages flexible approval workflows that adapt to the contract processes to ensure
accuracy and compliance.
• Keeps overtime costs in check with configurable calculation rules that increase accuracy
and improve compliance with overtime laws.
Provides employees expense tracking by project and compares against projected expense
amounts to allow expense reports to be submitted quickly and easily with a simple and
clean interface. Provides real-time visibility into reimbursable and project expenses with
configurable and easy -to -use reports
• Provides real-time insights with pre -delivered payroll/billing reports that can be
customized with filters and groupings to get the exact data you need.
The web based cloud application will be accessed over the Internet and all the users will login in
a secured environment with an SSL authentication.
•
June 25, 2015
16
RFP No. 15-0233
t„I:rt.111•.,
Employees Hiring
Add New Employee
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CMS is a comprehensive system that covers all aspects of the contract: from task order to
invoice. The CMS will be customized to suit The City as well as provide direct connectivity to
all our subcontractors and partners.
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Interpretation
ALC trains and tests interpreters to perform beyond ordinary and widely recognized parameters.
ALC designed and tested techniques that allow interpreters to maximize capabilities without
compromising skills.
ALC is prepared to support this endeavor through its nationwide network of qualified
interpreters. ALC furnishes several types of interpretation support: Simultaneous, Consecutive
June 25, 2015
17
1171)
RFP No, 15-0233
Sight, Escort and ASL. Each type varies according to the level of technical difficulty, the subject
matter and the circumstances. ALC selects its interpreters by vetting them according to each
discipline; taking into consideration that each encompasses more than just a linguist (such as
equipment, technicians, conference coordinators, or video teleconferencing.) Thus, the selection
process is critical to the success and impact of the service provided. Above all, understanding
and in-depth training m a specific subject matter can vastly improve capabilities and maintain
skills.
For the purposes of this requirement, ALC has carefully selected a core team of 750 interpreters
in as many as 265 languages and dialects. These linguists will be specifically briefed and trained
on the requirement, the Code of Professional Ethics, and cross-cultural awareness in matters to
the City's needs. These linguists are part of the overall The City Database.
Because of the need to support attached to this requirement in all 50 states and the US
Commonwealth and territories ALC has selected translators and interpreters (both on -site as
well as telephonic) from its Master Linguist Database and segregated them according to each
type of interpretation, including interpreter/technicians capable of setting up and operating
interpretation equipment for conferences and video teleconferencing. Likewise, ALC prepared a
peripheral database that segregates interpreters according to the region where the live. All of
these linguists make up ALC Master Database, which at present includes more than 9 000
qualified linguists worldwide. The database is fully integrated into our collaborative management
system (CMS) explained below.
ALC's recruitment efforts have already yielded a significant number of local linguists who tested
and ready to perform this contract. These linguists have discussed the mission with ALC and
have committed themselves to fully support the performance of this contract, by being. willing
and able to re -test and be reprocessed through ALC ALC testing and evaluation program
provides for an efficient and effective transition and is crucial to our Transition Plan.
ALC distributed and implemented the ethics code (NAJIT's members are bound by the Code of
Ethics and Professional Responsibilities promulgated by the Association to advance the highest
quality language services in assisting all parties in the administration of justice) to all of its
candidates and anticipates having these documents ready for delivery at time of award.
Court Certified Interpreters
Certification for interpreters and translators vary slightly in the sense that it involves compliance
with requirements of the Federal Court Interpreter Certification Program, as set forth by the
Court Interpreters Act of 1978 (and its subsequent amendments of 1988). As such there May be
some differences amongst the states Nevertheless, for the purposes of this contract ALC has
gone to greats length m order to recruit and secure Court -Certified interpreters that will be
accepted in most US Courts
In recruiting Court -Certified interpreters, ALC makes full use of the Master List of Certified
Court Interpreters of Designated Languages and Registered Interpreters of Non -designated
•
June 25, 2015
18
RFP No, 15-0233
Languages, which contains the names of certified court and registered interpreters of non -
designated languages in good standing with the Judicial Council. The first requirement of
professional court interpreters is to possess 'educated, native -like mastery of both English and a
second language. Mastery of languages at the level required for court interpreting requires
reading, speaking and interpreting the languages regularly in a wide variety of language contexts
and usually years of formal education, Mastery of both English and Spanish includes the ability
to speak the languages in a way that does not interfere with understanding by native speakers of
either language. Thus, accented speech may be noticeable but must not pose problems for the
listener.
ALC conducts a two-part examination of language proficiency and interpretation performance.
The first part is the Written Examination (a multiple-choice test of language proficiency in
English and Spanish, which could easily be modified to suit all other languages). The Written
Examination emphasizes accuracy rather than speed. However, there is -a 2-1/2 hour time limit
for completing the test, excluding the time required for instructions and other procedural
requirements. The second part of the examination. is an oral performance test that simulates the
work interpreters performs in court. This part of the examination takes about 60 mmutes,
excluding instructions and other procedural requirements. The passing score has been set at 80%
for both the Written and Oral Examinations. ALC utilizes the expertise of certified interpreters
with extensive experience in similar work to serve as examiners. This procedure was modeled
after the certification enacted by the Federal Court Interpreter Certification Examination Board.
All interpreters testing is administered and conducted by ALTA, one of our corporate partners
and first -tier subcontractor m this effort. ALTA has been accepted and recognized by the US
Government as one of the few leading testing companies in the country. One that has extensive
experience adhering to and emulating accepted US Government testing and evaluating
procedures (such as the Interagency Language Roundtable).
The following chart depicts the qualified interpreters that are available to perform on this
contract These are just the numbers who have been placed in the vetting pipeline since the
publication of this solicitation. ALC estimates that at the time of award, these numbers will
increase exponentially and our nationwide coverage will multiply, particularly through the
inclusion of incumbents.
:.Language
# of
Interpreters
Afgani 19
Afrikaans 15
Akan 4
Albanian 16
Amharic 25
Arabic 49
Armenian 9
Available Interpreters
Language Interpreters:
Assyrian 5
Azeri
Bahnar
Basque
Belorussian
Bengali
Bosnian
6
4
4
45
11
21
_ -:Language-.
Bulgarian
Burkina Faso
Burmese
Cambodian
Cantonese"
Cape Verdian
Catalan
19
4
5
44
59
1
4
June 25, 2015 19
RFP No. 15-0233
Language
Chaldean
Cherokee
Chin
Chiu Chow
Chuukese
Creole
Croatian
Czech
Dakota
Danish
Dar'
Diula
Dutch
Estonian
Ewe
Farsi
Fijian
Finnish
Flemish
French
French Canadian
Fon
Frisian
Fukanese
Fulani
Fuzhou
Ga
Gaddang
Gaelic
Georgian
German
Glagolitic
Greek
Greenlandian
Gujarati
Hakka
Haitian Creole
Hassanlya
# of
Interpreters
2
4
9
6
4
47
44
9
2
47
11
4
45
25
4
29
5
16
5
61
47
3
4
5
2
4
4
3
5
19
46
2
16
5
5
1
19
Language
Hawaiian
Hebrew
Hia
Hindi
Hmong
Hunanese
Hungarian
Ibo
Icelandic
]]ocano
Indonesian
Italian
ltanbobal
Jakartanese
Japanese
Jarai
jola
Kanjobal
Kashmiri
Kikuyu
Kirghiz
Korean
Krio
Kurdish
Lakota
Laotian
Latvian
Lingala
Lithuanian
Macedonian
Malagasy
Malay
Malinke
Maltese
Main
Mandarin
Mandingka
Marathi I
# of
Interpreters
7
21
5
49
27
2
21
4
3
15
19
26
4
4
29
4
2
5
6
6
7
47
3
11
4
44
7 7
16
5
4
7
5
5
2
67
5
5
c
Language
Marwillese
Mien
Moldavian.
Mongolian
Mortlockese
Navajo
Nepali
Norwegian
Oromo
Pampangan
Papiamento
Pao -An
Pashto
Persian
Pidgin English
Polish
Portuguese
Pulaar
Punjabi
Quiche
Romanian
Russian
Samoan
Sango
Senegalese
Serbian
Shanghaese
Sindhi
Sinhalese
Slovak
Slovenian
Somali
Sorani
Spanish
Sudanese
Swahili I
Swedish I
Szechuan I
#of '
Interpreters
9
29
19
14
2
3
19
12
4
4
2
15
15
8
25
41
4
29
4
42
197
7
4
4
26
5 •
2
4
11
15
47
2
499
9
19
19
4
June 25, 2015
20
c
RFP No. 15-0233
#of
Language Interpreters
Tadzhik. 9
Tagalog 45
Taiwanese 9
Tamil 4
Tatar 7
Telugu 4
Thai 29
Tibetan 9
Tigre 4
Tigrinya 9
Toishanese 6
Tongan 7
Turkish 19
Turkmen 7
Twi 4
Uighur I 5
Ukrainian 59
Urdu 21
Uzbeck 9
Vietnamese 97
Visayan 4
Welsh 5
Wolof 5
Yiddish 7
Yoruba 3
Zulu 5
•
•
/ \•
June 25, 2015
21
RFP No. 15-0233
Document Translation
In order to produce the most efficient and reliable translations, ALC's production team will
employ the Conveyor Belt System. This proven method of expediting work while
continuously moving forward helps reduce back log and enhances productivity while
meeting the most demanding deadlines ALC is certain that it will prove invaluable to The
City s mission, given the sensitivity and time -constraints of the requirement.
The conveyor belt system has proven to be a key quality assurance step - one that ALC
currently uses and believes should be the industry standard. The procedure is relatively
simple. As the first task order comes in, the senior editors immediately prepare (or add, in
the case of subsequent task orders) the Glossary of Technical Terms and Phrases. This is
submitted to the customer for approval. As the first segment (broken down into equitable
batches) of the material is produced by the translators, editors pick up simultaneously and
begin the forward motion towards an expeditious and fmal translation. The key components
of this process lie in the effective utilization of the gradual quality control build up As the
work progresses, editors continue to polish the translation, which is enhanced through the
use of The City glossary: The procedure yields the highest quality as well as a Glossary in
multiple Languages that ultimately remains the property of The City. This cycle serves to
paramount purposes: a) meeting the most stringent deadlines and b) identifying errors and
omissions well before the work is labeled as final.
i
TASK ORDER
r 1 ..1.: 14 . - - 1
YRANBLATION INANIMATION
TASK ORDER 1 OF FIRST BATCH
i
09/20/201 s
TRANSLATION DF
•CCOND BATON
TRANSLATION OK
THIRD HATCH
4 IDITI SFIRBTEDITING Or
ATOHe! OND DA CH
09/21/2015 09/22/2015 1 09/23/2015
'.•
Ji REVIEW
T
THE CITY OF
FORTH WORTH -
GLOBBARY or
TECHNICAL TERMa
AND PHRAGER
u i L 1
FROGREBE
REVIEW
i;f1 1 p ig idiy 'Rupum1 uuwmgi9oialp
FRO1kE I
RCYIEDW AND
DIECUASION
TRANBLATION OF FINAL
FOURTH BATON TRANSLATION
EDITING of
THIRD HATCH
i
09/24/2013
wr
ADJUSTMENTS
AND
OgRRECTIONE
EDITING or
FOURTH HATCH
qC / qA
0 26/201 s 1
FINAL
REVIEW
REPORTS
TO
CUSTOMER
The Glossary of Technical Terms and Phrases encompasses terminology emanating from
translations, transcriptions, and other forms of linguistic support being furnished to The City
and associated with this contract and it is regularly updated and distributed amongst the
different offices and linguistic cells. This reference material then becomes a valuable tool as
June 25, 2015
22
RFP No. 15-0233
n
C'»
,
the linguists are deployed throughout the country in support of the nationwide requirement
and serves to increase productivity and accuracy.
CMS Master Linguist Database
ALC understands the vital importance of having an interpreter in place ready to perform.
Along these lines, ALC's roster of linguists is stored in a Master Linguists Database, which
is a sub -database of our Contract Management System (CMS). This sub -database contains
more than 9,000 active linguists globally and allows us immediate access to numerous teams
of specialists in highly technical subjects through specific queries that can be tailored to the
Statement of Work this segment of our CMS database is constantly being updated and
enhanced by each of our member companies nationwide, in addition to the ordinary
recruiting and vetting procedures carried out by our staff at headquarters.
CENTRAL REGIONAL RECRUITERS
NORTHWEST REGIONAL RECRUITERS _-- NORTHEAST REGIONAL RECRUITERS
SOUTHWEST REGIONAL RECRUITERS
SOUTHEAST REGIONAL RECRUITERS
FORTWORTFI®
ALC CMS' Master Linguist Database is constantly updated by our recruiters and it contains
all the necessary information to track, monitor, and supervise the dote unit as well as any
backup units that may be required to support this requirement. The advantage of this master
linguist database is that it can be tailored to each customer. As such, ALC has already
created regional databases to support all the languages depicted in the solicitation with
June 25, 2015
23
RFP No. 15-0233
particular emphasis on those languages that appear to have been the cause of cancellations
and, as a result liquidated damages.
The City Peripheral Database contains the Interpreter Qualifications Matrix which has
already been populated with sufficient numbers of incumbent/new linguists so as to make
the transition seamless. This effort towards continuity is the result of ALC's experience with
similar contracts, in particular those that require the mobilization of large groups of linguists
under unusual circumstances. Incumbents will be segregated from the rest of the linguists as
a means to turn them into members of the tiger team that will be responsible for effectuating
a quick transition and afford continuity to this mission. ALC's recruiters will evaluate their
capabilities and skills prior to incorporating them into The City database, as a means to
ensure that their incumbency is justified for the sake of the mission as a whole.
In order to further simplify all procedures, ALC has established a dedicated City of Fort
Worth Inbox (FTWORTH@,alcinc.com) as well as a large -volume drop -box through which
all material related to this requirement will be routed. City representatives will be given
proper login and passwords so as to gain proper access and functionality. As it is the case
with all electronic exchanges, ALC will protect the contents of this Inbox through Helix3
Enterprise as well as encryption of all material, as explained below
IT Security
ALC's IT Solutions Division will provide the •necessary level of protection for all work
performed under this contract. Along these lines, ALC's H3 assists first responders and
network defense analysts in rapid and accurate assessment of suspicious workstation or
network activity. This solution provides network administrators and security personnel with
mechanisms to. effectively counter threats posed by insiders to the security and integrity of
the corporate networks and the data contained therein. H3E® is the culmination of several
years of development on the highly successful Helix3 Incident Response and Forensics CD
currently widely used by law enforcement worldwide.
Identification of insider activity requires forensically sound and robust data harvesting
techniques. System events and activity offer vital clues to detect insider activities such as
permission elevation, covert data tunnels, and data exfiltration. The H3E® Agent is
designed to monitor collect and analyze these fragments of evidence and alert network
defenders. This comprehensive datacollection capability allows administrators or analysts
to rapidly determine the nature of suspect activity.. These remote forensic capabilities
include, but are not limited to the collection and retrieval of user information, network
information and associated processes, screen captures and remote forensic disk and RAM
imaging.
June 25, 2015
24
i.
RFP No. 15-0233
ALC intends to apply this level of security to all of the work performed at its premises on
behalf of The City. This measure is designed to protect the integrity of the information and
reassure The City and that all the work will be handled with the strictest of confidence and
security. In fact the work performed for The City will be handled through our secured area
of the facility so as to perform due diligence and logging as if the work to be performed was
classified.
•
American Sign Language
Currently, ALC has all the resources necessary to support any ASL requirement, including
those involving:
• American Sign Language (ASL)
• Manually Coded English (MCE)
• Pidgin Signed English (PSE)
• Secure Video Remote Interpreting (VRI)
• Computer Aided Real-time Translation (CART)
• Voice -to -Sign and Sign -to -Voice
• Close -Vision
• Oral Transliteration
• Tactile Signing
• Cued Speech
ASL Interpretation requires vast knowledge of the English language and the ability to speak
clearly, be audibly heard, and portray the feelings and emotion of the speaker. Interpretation
is an essential process of transferring meaning between languages simultaneously or
consecutively; in the presence of people and involving correspondence that needs to be
relayed immediately. Therefore, ALC s ASL interpreters are seasoned professionals who
have extensive experience in achieving message equivalency while maintaining their role as
a communication facilitator by being as transparent as possible throughout the interaction.
ASL services will be provided during the core hours of 6:00 AM and 6:00 PM, Monday
through Friday. Although not specifically required in the PWS, ALC can also provide
services on an as needed basis beyond core working hours to include weekend interaction or
holidays. In the event that a meeting or interaction goes beyond normal business hours, or
services are requested for a weekend or recognized federal holiday, ALC's Project Manager
will coordinate with and seek approval from the appointed designee. ASL interpreters will
arrive to all assignments 20 minutes prior to the start time so that they can park, clear
security and contact their escort.
June 25, 2015.
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RFP No. 15-0233
Av,:e1.74/
ALC understands that we must continuously employ a pool of highly qualified and certified
interpreters that maintain an active certification with RID and are members in good standing
with the organization ALC's interpreters have extensive background experience in the sign
language profession, and have had concentrated experience in the federal sector interpreting
highly technical meetings and negotiations.
ALC's sign language interpreters are skilled in managing visual -aural modality differences
in interactions, for example: visual -gestural verse auditory -oral communications. Deaf and
Hard of Hearing clients gain information through their eyes which requires sustained visual
attention and consciously directed eye gaze, therefore it is essential for interpreters to
convert auditory conversation cues into visual cues, and vice versa, ALC interpreters have
developed their visual concentration and are alert to visual cues of the client's subtle non-
verbal responses to this end it is imperative for the interpreter to build a rapport and
connection with the client while maintaining strict professionalism. Our interpreters apply
the practice of building a professional yet close relationship with the client to better serve
their particular needs, styles, and affinities.
Staffing Requests Under 24 Hours' Notice
ALC understands that the actual number of interpreters and service times are contingent on
The City's requests. Uninterrupted task performance is essential and is ALC's goal. As
such, ALC has recruited a large pool of sign language interpreters available to fill
assignments on less than 24 hours' notice, Thus, ALC will make every effort to staff
assignments requested with less than 24 hours' notice.
ASL Risk Management
ALC's past and present experience on ASL contracts has revealed several real life situations
that may be encountered throughout the life of a contract. ALC is prepared with measures
for each situation to aggressively address these issues at the beginning and throughout the
life of the contract Below are the potential risks and ALC's corrective actions for risk
mitigation of this Purchase Order
Risk
Interpreter does
not show up for •
an assignment
•
June 25, 2015
Corrective Action
The interpreter is contacted for an explanation of missed assignment
An email is sent to the interpreter documenting the missed assignment
ALC contacts the client POC to explain the reason for the missed assignment and is not
charged for services
An email is sent to the client POC to document •the missed assignment
If the interpreter did not show due to unforeseen circumstances beyond their control,
the incident will be documented in the interpreter's record
If the interpreter did not show due to preventable circumstances, the incident will be
documented and disciplinary action will be issued.
26
RFP No. 15-0233
Risk
Interpreter is
late for an
assignment
Interpreter is •
not dressed
appropriately
Interpreter
violates the
Code of
Professional
Conduct
Interpreter
cancels the
morning of the
assignment
Corrective Action
•
If ALC is notified by the client that the interpreter has not arrived to the assignment on
time the interpreter is contacted for an explanation and an estimated time of arrival.
• If tardiness was due to extenuating circumstances, the client POC will be notified as
soon as ALC is aware of the situation via phone with a follow up email for
documentation purposes. Copies of emails will be kept in the contract file
• If the Interpreter notifies the ASL PM/PA of their tardiness, the PM/PA will
immediately contact the appointed client POC via telephone with a follow up e-mail to
document the incident. If the ETA is known, the PM/PA will relay that to the appointed
client POC so all parties are aware of a potential delayed start
• If tardiness is within the interpreter's control, solutions will be discussed between the
Interpreter and ALC, and ALC will inform the Client as to the corrective action that has
been taken A copy of these e-mails and notes from these conversations will be kept in
the contract file
• ALC contacts the interpreter to discuss their attire and the reason the client deemed it
inappropriate for the job
• The interpreter is reminded of the Code of Professional Conduct and given a written
warning of this incident
• If the interpreter's attire continues to be an issue, the interpreter will be dismissed from
performing any future services
• ALC immediately contacts the interpreter to discuss the situation specific to the
incident.
• ALC contacts the client POC to discuss the incident from the client's perspective and
shares the interpreter's explanation.
• Resolutions are discussed and agreed upon with the client as to best handle the situation
and prevent it from occurring again.
ALC informs the interpreter of the resolution agreed upon by ALC and the client. Any
disciplinary action is applied accordingly.
• Documentation of all discussions and Lessons Learned are filed in the ALC contract
folder and submitted to the client for their records. _
• ALC immediately notifies the client that the interpreter has cancelled for the
assignment.
• ALC contacts other qualified interpreters to fill the assignment (if enough time is
allowed).
• Once a new interpreter is found, ALC contacts the client and provides pertinent
information of the replacement interpreter
• The cancellation and change of interpreter is documented and filed in the ALC contract
folder,
• If cancellations continue to be an issue with an individual interpreter, they will be
dismissed from performing any future services.
•
ALC anticipates that there may be other concerns in the course of performance of the
contract, In order to minimize the impact of these potential problems ALC has established a
management structure geared towards identifying and solving these problems in a proactive
manner. Our corporate philosophy is one of analysis and problem solving as an on -going
process. This continuous re-evaluation and improvement processes will serve as the
foundation for the success of our performance.
June 25, 2015 27
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RFP No. 15-0233
Identification and Correction of Deficiencies
C'
ALC has an established identification, troubleshooting and problem resolution system that
has proven successful in all the contracts that the company has performed on behalf of the
United States Government This system is known. as Risk Management and Assessment
Plan (RMAP) and it has been developed in an effort to guarantee quality and reliability prior
to, during and after the initial startup. The basic principle behind this RMAP is a cross-
check list that requires the participation of the three major management groups who will be
responsible for rating the overall qualifications and potential of a linguist (see previous
section), measured against the applicability of his services to the ones required in the SOW.
The object of the RMAP is to furnish the client with a continuous procedure capable of
identifying deficiencies and/or errors and troubleshooting them during performance. In
essence, it represents a new layer in the supervisory capabilities of the entire team and rests
heavily on the On -Site Project. Manager and the Shift Supervisors. These two positions will
be pivotal in the individuals assigned to perform these duties will work directly with the
translators and interpreters. The RMAP is an intricate part of the overall quality assurance
system that ALC intends to apply to the performance of this contract. The RMAP (which
will be furnished in its entirety to the COR upon award of the contract) covers the following
areas:
Linguistic Qualifications
Pre -Qualification Form review
Telephone/Personal Interview
ILR Language Ability Test
Administrative Support Test
ALC Testing
Administrative Qualifications
Corporate Briefing
Contract Briefing
Administrative Briefing
Cross-cultural Briefing
June 25, 2015
Security Qualifications
FSO Interview
FSO Security Briefing
FSO Validation
•
Reason
Preliminary Screening
Clarity of Expression/Personality
Linguistic Ability (idiomatic
knowledge)
Administrative Ability
(software/hardware)
Official Testing
•
Reason
Internal Rules and Procedures
Government Rules and Procedures
Benefits, Chain of Command
Target Audience
Recognition/Understanding
Reason
Preliminary Screening
Understanding National Security
NISPOM Compliance
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RFP No, 15-0233
Attitude
Personality
Communication Skills
Team Work
Multi -National Working Environment
Working Conditions
Reason
Work Under Stressful Conditions
Relay Information Clearly and
concisely
Able to Work as a Team Player
Feelings Towards Other
Cultures/Nationalities
Deadline Awareness
Potential applicants and existing employees are subject to this procedure, and the rating
fluctuates from four (4) (excellent) to one (1) (unacceptable). Only those individuals who
rate between two (2) (Good) and three (3) (Very Good) will be considered for potential
remedial action such as reinforcement training and/or briefing (prepared and offered with
the approval of the COR and the PM), albeit they will be subject to a strict deadline during
which marked improvement must be demonstrated in order to remain as a member of the
team
Inspection Documents
ALC maintains a comprehensive database of all inspections and evaluations, both internal
and external. This database has been developed using the Federal Government as the basis
for its relational values. Accordingly, queries can be run on hundreds of key words that will
prompt the necessary information, depending on the case and circumstances. ALC's
database can be easily imported into more than ten commonly used programs for archiving
review, and printing. ALC's relational database (one of many that the company uses and
applies to the performance of its Federal contracts), encompasses the following main
relational tables:
Beyond the main tables that the database uses for its relational values, the body of' the
database contains detailed information that ranges from all communications between each of
the subjects in the tables (e-mails; memoranda of record; letters; recognitions; sanctions;
legal correspondence) to recorded time (used for telephone calls; production; action. and
timekeeping).
ALC proposes (subject to approval by the customer) to routinely submit an electronic report
prepared from the above -referenced database, queried in accordance to the needs of the
client. This submission may be done in the form of a summary for the sake of minimizing
time -consumption, unless corrective action is taken as the result of an inspection that
yielded a deficiency identified internally, or discovered in the course of performance. In the
latter case, ALC will automatically submit a comprehensive report for the record in an effort
to maintain the integrity of the contract through properly documented events.
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RFP No. 15-0233
Quality Control
Quality control in the service industry is mostly related to sound management practices and
enforcement of internal guidelines, rules, and regulations built around each requirement or
contract that the company performs. ALC places strong emphasis and responsibility on the
enforcement of a comprehensive plan aimed at offering The City the best quality control
possible, throughout the duration of the contract. ALC's Quality Control Program
encompasses three major teams whose sole responsibility is to design and enforce internal
control and inspection systems capable of delivering the utmost in quality and reliability.
Quality Assurance Personnel
ALC anticipates that the function of the evaluators and managers must continue throughout
the performance of this contract. It is imperative to establish a set of processes and
procedures that will endure long after this period of performance has concluded, and well
mto a new contract
ALC will spearhead the QC effort through its Program Manager, Regional Managers and
Evaluators, as the persons responsible for satisfying the customer's quality requirements. As
such, ALC will establish internal procedures aimed at maintaining the appropriate level of
quality assurance within the team first, and then disseminate them to the entire workforce.
The person ultimately responsible for overall quality assurance (including internal
procedures) will be the Program Manager, who will respond directly to the Board and the
President for all matters related to internal procedures, in particular those aimed at
improving or maintaining quality. Regional Program Managers, however, will inherit
delegation of authority for immediate resolution of situations while performing the contract.
As such, these individuals will be responsible for ensuring review of all translations,
interpretation and telephonic interpretation services, using the procedures highlighted in this
plan. In order to carry out this task the Program Manager will establish guidelines to be
applied to each function related to the performance of the contract. These guidelines will
primarily address responsibilities and compliance that must be adhered to by everyone
involved in the production of a task order, while at the same time incorporating quality
assurance procedures and practices aimed at allowing management to exercise faster and
stricter control over these functions.
ALC s goal is to provide the best possible service in the industry. Over the past two
decades, ALC has developed the experience and expertise in managing contracts of this
magnitude and employees managers and supervisors that believe in exceeding the client's
expectations. As such ALC has invested a great deal of time and effort in choosing
qualified management to not only supervise the linguists, but also serve as a role model.
June 25, 2015
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RFP No. 15-0233
Linguist Evaluation Plan
ALC's interpreters are subject to strict guidelines in order to qualify for this assignment. In
fact, our experience and expertise with interpretation and translation stems from nearly two
decades of service. All of which have required careful preparation, testing, evaluation, and
vetting before deployment into sensitive areas of responsibility.
ALC has implemented a strict process to follow-up on linguistic customer feedback. The
interpreter performance form is logged in our regional and subsequently CMS database. An
electronic copy of the comment is immediately forwarded to each region and/or department
having a role in the specific concern. This process gives us the ability to provide a timely
and satisfactory resolution for our customers and provide input into our associate training
programs.
The process allows timely intervention with the workforce when a customer concern is
raised. Regional PMs receive a copy of the concern from the Regional Customer Service
Department which documents it. The Regional Manager, in turn, contacts the interpreter to
gather more details about the incident and shares the customer concern with the interpreter.
The Manager works in conjunction with the interpreter to identify improvement areas, based
on the feedback from the customer. If the customer requires a callback, the Manager will do
so to advise the customer of the resolution. Feedback from The City, therefore, becomes
part of the individualized developmental plan of the interpreter and is thereafter reviewed to
assess progress levels.
Our staff has the ability to review the historic trends of our customers' concerns and
recommendations which also provides us with an opportunity to stay in touch with our
customers' most recent experiences and allows us to address them in a timely manner. In
addition, our leadership team monitors the results on a daily basis. We use customer
feedback to make improvements to the service, develop training, and adjust key
measurements to insure "first class" service delivery. For the purpose of this particular
requirement, ALC has developed an Evaluation Plan that focuses on two pivotal
components: language proficiency and interpreting skills.
Language Proficiency
Degree of control over language use in the following linguistic areas:
9 phonology (pronunciation and intonation)
' syntax (grammatical structures and accuracy)
e lexicon (vocabulary control, accuracy, and usage)
9 semantics (meaning)
June 25, 2015
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RFP No. 15-0233
pragmatics (appropriateness of language use and sociolinguistic skills).
Interpreting skills
Skills to render information from English into the foreign language and from the foreign
language into English while maintaining originally -intended meaning, nuance, and register.
Such skills include maintaining the style and register of the original language, keeping pace
with the speaker, and preserving meaning.
Interpreting skills must be demonstrated in the ordinary contexts:
Consecutive Interpreting: This mode is typically performed during
testimony from the witness stand. The interpreter is silent until the
witness, judge, or other party stops speaking at which time the
interpreter's rendition of the complete utterance is given.
Q This component is designed as a role-play exercise. Typically roles for a
judge, attorney, and witness are included All of the roles are tape-
recorded. Passages are played aloud from a scripted tape recording that
simulates a court proceeding Passages are up to 40 words in length,
Candidates may take notes but are cautioned that note taking should not
interfere with their ability to interpret promptly. Notes must be turned in
to the evaluator before leaving the examination room. Applicants must
render an interpretation immediately after the passage is played.
Sight Translation: The candidate orally translates one document written
in English into the foreign language, and one document written in the
foreign language into English
The candidate reviews each document for one minute before rendering
his or her oral translation.
V Simultaneous Interpreting: This mode is usually performed at the
defense table for the defendant where the interpreter must render
interpretations of all utterances. The interpreter lags slightly behind the
speaker, interpreting the utterances simultaneously.
Er, During the evaluation, the candidate listens to a recording in English
using a headset The recording begins with introductory instructions,
which the applicant has the option to simultaneously interpret as a
warm-up for the actual exercise. A brief pause follows the instructions;
June 25, 2015
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RFP No, 15-0233
then the examination material is presented in English for interpretation
into the foreign language. The material is representative of presentations
likely to be given during a court proceeding. The material is recorded at a
rate of 120-140 words per minute. The exercise is approximately 31/2
minutes in length.
The context given above translates into a comprehensive examination as four
components:
Consecutive Interpreting
e English to Foreign Language Sight Translation
ti Foreign Language to English Sight Translation
English to Foreign Language Simultaneous Interpreting
Pass/Fail Determination
Test perfori,rance ratings are comprehensive evaluations of language proficiency and
interpreting skills. This type of evaluation is a structured method of rating that takes into
account the candidates' entire test performance. Raters evaluate candidates' performance on
each test component (consecutive, sight and simultaneous) and the candidates' overall
language proficiency and interpreting skills as a whole.
ALC has proven that in order to become a certified interpreter, a candidate must pass both
the language proficiency and interpreting skills dimensions of the oral examination. ALC's
evaluators use a five -point scale to classify candidates' test performance, Candidates for this
requirement must score 4 or above in all language proficiency component ratings. The
following is an example of' a passing performance for the language proficiency component
ORAL EXAM COMPONENT PERFORMANCE DIMENSION
Consecutive
English to Foreign Language
Sight Translation
English Language Proficiency
Foreign Language Proficiency
Foreign Language Proficiency
4
4
4
Foreign Language to English Foreign Language Proficiency 4
Sight Translation
English to Foreign Language Foreign Language Proficiency 4
June 25, 2015
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RFP No. 15-0233
ORAL EXAM COMPONENT PERFORMANCE DIMENSION
Simultaneous
Interpreting skills ratings are given for each test component, As such, passing candidates
must either:
Ir Score 4 or above in all interpreting skill components, or
Score 4 or above in three of the four interpreting skills components AND
Score 3+1 in any one remaining component except the Consecutive, which
must remain at 4 or above.
Components where ONE 3+ rating is permitted for passing are:
9 English to Foreign Language Sight Translation
9 Foreign Language to English Sight Translation
9 English to Foreign Language Simultaneous Interpreting
The following chart shows four (4) examples of passing performance for the
Interpreting Skills component:
Consecutive
English to Foreign Language
Sight Translation
Foreign Language to English
Sight Translation
English to Foreign Language
Simultaneous
PERFORMANCE RATING RATING RATING RATING
DIMENSION A B C D
Interpreting
Skills
Interpreting
Skills
Interpreting
Skills
Foreign
Language
Proficiency
4
4
4
4
4
3+
4
4
4 4
4
3+ 4
4
3+
1 The 3+ rating indicates that the candidate's performance is predominantly at the 4 level but not sustained all the time. The
candidate demonstrates limited periods of performance at the level.
•
June 25, 2015
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RFP No. 15-0233
The following chart shows four (4) examples of failing performance for the Interpreting
Skills component:
PERFORMANCE
DIMENSION.
Consecutive
English to Foreign Language
Sight Translation
Foreign Language to English
Sight Translation
English to Foreign Language
Simultaneous
Objective Measures of Performance
Interpreting
Skills
Interpreting
Skills
Interpreting
Skills
Foreign
Language
Proficiency
RATING RATING RATING RATING
A. B C D
•
4
4
3
4
4
3+
3+
3
4
3
3+
3
2
3
2
Evaluators rate the test sample both holistically and objectively. Objective rating is based
primarily on the number of key words and units of meaning that the candidate is able to
render correctly. The key words and units of meaning are selected by the test developers to
measure the breadth and depth of the.
Evaluators use two scales to identify and classify candidates' test performance. One scale is
used for Language Proficiency and one scale is used for Interpreting Skills. The following
pages contain language proficiency and interpreting skills rating scales that evaluators use to
rate candidates' test performance. Both rating scales contain detailed descriptions of
performance associated with each rating scale point. The scales define test performance
starting with Level 5 which is the highest score a candidate may achieve on this
examination The next description is Level 4, which is the level at which a candidate meets
the minimum standards of competence (also known as the passing standard or grade.)
Levels 3, 2 and 1 are failing levels of performance, and therefore, not explained in this
submission.
Tune 25, 2015 35
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RFP No, 15-0233
ORAL EXAM COMPONENT;
Consecutive
English Language Sight
Foreign Language Sight
Simultaneous
Language Proficiency Rating
• KEYWORDS/UNITS OF
MEANING
50
25
25
50
Performance Description Level 5
Candidate's proficiency consistently exceeds minimum standards of competence as defined
in Language Proficiency Rating Level 4 (refer to description of Level 4 on next page for
definition of minimum standards of competence) -
2 Performs well in language situations that may change unexpectedly or are
unfamiliar
Q Discourse is cohesive and coherent
Grasps and clearly conveys meaning; is generally able to differentiate
shades of meaning between words and processes complete content of
message
8 Demonstrates broad vocabulary and ability to convey abstract concepts
t) Demonstrates extensive knowledge of specialized vocabulary (e,g, legal,
medical, business, administrative)
9 Uses words appropriately (distinguishes among words of similar meaning
and selects the most appropriate term for the context). Distinguishes
between denotative and connotative meanings
9 Recognizes and appropriately uses a broad range of idioms, proverbs,
collocations, and sayings
9 Demonstrates full grammatical control (absence of patterns of error).
f,:•` Demonstrates sociolinguistic competence and full control of register
es Demonstrates knowledge of cultural nuance and references
2 Rate of delivery (fluency) is adequate (reasonable intervals between
utterances)
Accent does not interfere with the listener's comprehension
o Speaks clearly (enunciation pronunciation, stress, intonation, and tone)
and conveys meaning and nuance correctly
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RFP No. 15-0233
Performance Description Level 4
Candidate's proficiency meets minimum standards of competence:
Language proficiency is sufficient for situations that may change
unexpectedly or are unfamiliar
Discourse is cohesive and coherent
} Grasps and clearly conveys meaning; is generally able to differentiate
shades of meaning between words and processes complete content of
message
;s Demonstrates broad vocabulary and ability to convey abstract concepts
Demonstrates requisite level of specialized vocabulary (e.g. legal, medical,
business, administrative) needed to competently perform the duties of an
interpreter
Q Generally uses words appropriately (distinguishes among words of similar
meaning and selects the most appropriate term for the context).
Distinguishes between denotative and connotative meanings
Q Demonstrates familiarity with idioms proverbs, collocations, and sayings
9 Demonstrates full structural control (absence of patterns of error).
Occasional errors in complex and/or low -frequency structures do not
interfere with meaning
Q Exhibits infrequent grammatical errors that do not interfere with meaning
Q Generally uses language in a socio-linguistically appropriate manner (i.e.,
tailors the language to the situation at hand, reflects the speech patterns of
a wide variety of sociocultural backgrounds); varies register appropriately
Q Demonstrates knowledge of cultural nuance and references
;s Rate of delivery (fluency) is adequate (reasonable intervals between
utterances)
Q Accent does not interfere with the listener's comprehension
Q Demonstrates general ability to speak clearly (enunciation, pronunciation,
stress intonation, and tone) and to convey meaning and nuance
appropriately
Interpreting Skills Rating
Performance Description Level 5
Candidate demonstrates the ability to perform requisite mode of interpretation/
translation. Candidate s interpreting skills consistently exceed minimum standards of
competence as defined in Interpreting Skills Rating Level 4 (refer to description of
Level 4 on next page for definition of minimum standards of competence)
Performance consistently has the following characteristics:
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37
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RFP No. I5-0233
_ Demonstrates equivalent language proficiency (English and Foreign
Language)
{<,+ Demonstrates bicultural sophistication
<, Fully comprehends source language
Employs effective strategies to ensure high quality rendition
L' Retains and renders information accurately
Preserves paralinguistic elements (e.g., filler utterances such as angu" and
'um" and hedging in source)
Fully conveys nuance tone, and style of the speaker
Preserves the speech patterns of the speaker (e.g., stopping in mid -
sentence, sudden changes in tense, etc) and renders them faithfully
.ems Conveys register accurately
Speaks at an appropriate speed
9 Makes effortless transitions between Languages
9 Speaks audibly and enunciates
9 Appropriately compensates for lack of exact equivalent
E Constantly monitors performance and makes corrections when necessary;
however, need for corrections is very infrequent
9 Anticipates speech patterns and/or word placement to ensure that the
target language syntax is rendered correctly
Stays apace of speaker / allows lag time
Performance Description Level 4
Candidate demonstrates the ability to perform requisite mode of interpretation. Candidate's
interpreting skills meet minimum standards of competence. Performance generally has the
following characteristics:
9 Dominant language structure does not interfere with rendition
9 Demonstrates bicultural awareness
9 Fully comprehends source language
9 Employs compensation strategies for minor lapses of competence
Retains and renders information accurately
u Preserves paralinguistic elements (e.g., filler utterances)
9 Preserves the speech patterns of the speaker (e.g., stopping in mid -
sentence, sudden changes in tense, etc) and renders them faithfully
9 Conveys the nuance, tone, and style of the speaker
$ Conveys register accurately
9 Speaks at an appropriate speed
9 Makes smooth transitions between languages
9 Speaks audibly and distinctly (Le., enunciates)
Appropriately compensates for lack of an exact equivalent
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38
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RPP No. 15-0233
Maintains an awareness of one's performance and makes corrections when
necessary
Anticipates speech patterns and/or word placement to ensure that the
target language syntax is rendered correctly
Stays apace of speaker / allows lag time
Interpreters Master File
ALC will maintain a comprehensive Interpreter Master File for all the resources utilized in
the performance of this requirement on behalf of The City. The Interpreter Master Files will
be updated throughout the life of the contract, ensuring that the information stored within it
will be the most up to date in nature. The Digital Master files will be maintained on our
secure server, and will contain the following information for each Interpreter:
•
G The City security screening documentation
G BilingualBility qualification and score
Resume
e Court, Federal State or JITCE certification (if applicable).
G Signed Code of Professional Responsibility statement
e Signed Guideline for Contract Interpreters statement
• Interpreter evaluation report.
• Written evaluation of any hearings requested by the Government.
Ci Work authorization documentation
The Interpreters Master File, along with the Interpreter Qualification Matrix will be made
available to The City upon request and well within the two-day window specified in the
solicitation. In fact, because our systems are maintained almost in real-time and in electronic
format, ALC is able to deliver these within a shorter period and in digital as well as printed
formats.
Telephonic Interpretation Quality Control
ALC Quality Monitoring toolkit has been designed to help our managers, interpreters and
supervisors It integrates quality monitoring with hiring and training programs through the
use of industry -proven criteria for evaluating and scoring agents and interpreters.
The Quality Monitoring Toolkit is the main guide for quality monitoring of our services. It
provides us definitive guidelines and templates for both phone and multi -media contact
monitoring. ALC uses Encore Digital Voice Logging/Recording Systems which allow us to:
g Order/Call Verification
June 25, 2015 39
•
•
RFP No. 15-0233
Security and Safety
Customer Service
Coaching or Training Agents/Interpreters
Service Monitoring
ALC believes it is the quality of the call that counts the most. Along these lines, we take
agent/interpreter evaluation, coaching and training to a new level. We merge workforce
management, training, and payroll, with advanced agent/interpreter review and statistics.
Agents/interpreters can easily track their own performance,
ALC's voice server architecture provides a centralized resource for unlimited simultaneous
applications, from multiple sources. With our recording capabilities we get total recordings
for liability control, script based order verification, service observation and multi -channel
live monitoring.
•
•
•
Daily personnel assessments
•
•
•
/ QM Life cycle
1)4
'whys' iiitttait I Iv R.
The Program and Regional Managers perform daily assessments as a means to evaluate the
workforce ability control, script based order verification, service observation and multi-
channel live oh the successful path, or make any modifications that would improve the
overall performance.
In addition to the daily assessments, ALC Employees will receive a quarterly evaluation
conducted by their supervisor to address any issues that may have come about during the
quarter preceding the review such as quality, quantity, attendance, communication or
innovation. Each evaluation is rated on a scale between one (1) and five (5). A score of one
(1) would indicate that the employee's performance consistently exceeded all requirements,
whezeas a score of five (5), and would be reflective of an employee whose performance
consistently failed to meet requirements. Since our supervisors are expected to exceed the
standard performance level, . their overall performance rating will be based on a scale
June 25, 2015 40
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RFP No. 15-0233
between one (1) and forty (40) points; while the Non Supervisory rating will be based on a
scale between one (1) and thirty-five (35)
The evaluation will include a summary of overall performance and an action plan
categorized by skill for those employees who received a performance rating of between one
(1) and forty (40) points; In cases where it appears that an employee's score is less than
satisfactory, ALC's supervisor and employee will complete • a Personal Development Plan
together to create a timeline of goals and action items. Once an evaluation iscomplete the
customer is given the opportunity to insert his or her own comments. These comments are
not for distribution and will be labeled confidential and GSA -stored.
The Project Manager and supervisors will assess each employee's performance bi-annually
through completion of The City Performance Evaluation. This Performance Evaluation will
include five performance factors, seven behavioral traits, and five supervisory factors that
are important in the perfonnaance of the employee's job. Performance factors and behavioral
traits will apply to all employees, while the supervisory factors are only utilized for
employees with supervisory responsibilities In the unlikely event than an employee
receives a rating of Unacceptable (1), Needs Improvement (2), or Superior (5), comments
will be required. The "overall performance" evaluation will reflect the employee's total
performance, including the performance factors that are related to the employee's
responsibilities and duties as set for the in the job description, behavioral traits and
supervisory factors, if applicable
ALC's Human Resource Department is dedicated towards focusing on employee
satisfaction. It is ALC's belief that if an employee is content and satisfied within their
working environments, then he/she is more likely to deliver an acceptable performance. The
Human Resources Department facilitates improving employee satisfaction by providing
prompt payment, a comfortable benefits and compensation package, maintaining an "open-
door' communication policy, and continuously working to improve the company as a whole
through employee feedback.
ALC's overall goal is to provide the best possible service in the industry and this goal is
achieved by providing qualified Project Managers and Supervisors, performing quarterly
employee evaluations and biannual performance evaluations, and using the Human
Resource Depar•truent as the voice and focal point for ensuring the maintenance of a healthy
working environment. •
June 25, 2015 41
RFP No, 15-0233
Staffing Plan
ALC thrives on recruiting the best linguists available in the market. These professionals
are tested and prepared for the task by receiving appropriate briefings and
specifications on The City s mission as a whole, and in particular, the requirements of
the contract. ALC's recruitment procedures are amongst the strictest in the industry,
given the company's performance of sensitive Federal contracts, both at home and
overseas. Although recruitment procedures change from one contract to another, ALC
maintains the same standards of security and selection that have characterized the
company over the years and which have earned us the trust of the US Government
worldwide, However, standards are rendered meaningless without proper procedures,
and ALC has gone to great lengths in order to establish simple and effective means of
providing the most qualified personnel available.
ALC's interpreters and translators are certified and accredited individuals with a
minimum of three (3) years of experience in the fields of languages and linguistics and
at least one (1) year of experience in Interpretation. ALC strives to verify every
reference given by the linguists,. particularly those who can attest to their ability to
interpret highly technical or legal material. ALC's interpreters undergo a careful
evaluation (which includes background, technical expertise, reliability, and
availability) prior to being tested. ALC's editors and evaluators must have a minimum
of ten (10) years of experience in the field of languages and linguistics, and have
performed successfully as technical writers, editors, proofreaders, or testers. ALC
currently has a considerable roster of cleared linguists (interpreters as well as
translators) who are more than sufficient for the task at hand However, should the
need arise, ALC will prepare and vet linguists in an effective and secure manner. To
date, our security office has processed more than 5,000 qualified candidates by
adhering to strict principles for testing and verification.
The City peripheral database contained within the CMS Master Database
encompasses thousands of linguists, who would have been selected specifically for this
requirement and who will be recruited and tested accordingly. ALC believes that a pre -
qualification of these linguists is paramount to the performance of the contract, as a
means to secure the appropriate back-up team(s). These linguists will constitute the
core unit of the project
Cross-cultural Awareness
It is imperative for our interpreters to possess deep cultural awareness of their target
audience. This is not only beneficial to the mission of The City, but also reflects on the
perception of public opinion. Intercultural awareness is as essential, as the legal connotations
June 25, 2015
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RFP No. 15-0233
of the hearing themselves. Essentially, it is a double -edge sword. ALC has designed internal
programs that help our interpreters maximize their potential through cross-cultural
awareness of their subjects, which in turn helps intercultural communications, and the case
as a whole.
The object of our specialized training is for our interpreters to deliver culturally sensitive
communications at the hearings. Above all, the benefits of having a sound cross-cultural
awareness program, embedded into the interpreter training and the evaluation process pivots
on four significant components: 1) improved communications (interpreter and subject); 2)
expedited processes and greater accuracy; 3) increased possibilities of a positive outcome;
and 4) positive public opinion (including media) by virtue of eliminating ambiguities
(including cultural) that could jeopardize or adversely affect the outcome of the hearing.
Team ALC has studied the current situation - including the possible impact of cancellations
upon the mission as a whole - and is committed to delivering a qualified and culturally
aware team of interpreters and evaluators. A team capable of ameliorating the burden of The
City while expediting processes and securing successful outcomes.
Language Testing
Team ALC's testing procedures encornpass a two-tier process: internal and external testing.
Internal testmg is accomplished through our senior linguists (rated according to experience,
specific skills, education and past performance); and external testing is accomplished
through ALTA, one of our partners.
Internally, and regardless of the linguists' background and skills, ALC appoints a special
team of testers to each contract in order to comply with the requirements specified in the
solicitation. Team ALC's testers are qualified individuals with several decades of experience
in the fields of languages and linguistics. Many of them have served as official testers for
the United States Department of State and have contributed to the development and
application of these procedures. To assess Team ALC's English and target language
proficiency levels, our companies test their candidates for reading and writing skills using
its own internal procedures as well as the following ILR standards:
Listening
Level
Reading Level
June 25, 2015
Designed to evaluate the ability of the individual for practical
understanding and comprehension of a spoken language.
Testers look for overall comprehension of content and
quickness of reaction when interpreting a language.
Designed to evaluate the ability of the individual to recognize
text (including all letters or elements of syllabary or character
systems) with sufficient ease to be able to render accurate and
43
RFP No. 15-0233
fast interpretation of the text.
Designed to evaluate the ability of the individual to function in
a spoken language. Our testers look for the individual s ability
to use the Ianguage fluently and accurately in any professional
situation, with particular emphasis on cross-cultural
expressions. The individual must use appropriate rhetorical
speech devices, native cultural references, and complete
understanding of the language.
Designed to evaluate the ability of the individual to write the
.language precisely and accurately in a variety of prose styles
pertinent to professional and cultural needs.
Desired ILR Levels
For the purposes of this requirement, ALC has tested all linguists to the levels in the ILR
table. ALC will submit all testing results and certifications to the City of Chicago/US
Communitites for evaluation and acceptance. ALC currently has a large roster of tested and
cleared linguists with extensive experience in translation and interpretation. The vast
majority of them possess current DLPT and ILR scores that will be submitted along with the
linguist appointed to each task. Test scores certifications and skills for each linguist will
remain in the custody of the Program manager and will be made available to the customer
immediately upon request through the Interpreter Qualifications Matrix If the COR would
elect to have copies of all testing and certifications, ALC will ensure that these are available
on the team's secured web site as well as in hard copies to be delivered to a The City
representative at the outset of the contract.
ALTA Testing
In order to furnish The City with the best available linguists for the task at hand, our team
believes that beyond the ILR testing and ratings, linguists need to be tested for their ability
to understand and perform on behalf of The City, Along these lines, ALC has entrusted
ALTA with the development of additional testing material. ALTA will prepare writing tests
and proctoring instructions so that tests can be administered according to The City
expectations.
The test will contain a selection of questions that will require the candidate to perform
various tasks related to The City. Once the tests are completed, they will be sent back to
ALTA for scoring. The evaluator will be checking for how well the candidate comprehends
the requests, expresses his or her ideas, and uses the mechanics of the language such as
June 25, 2015 - 44
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RFP No. 15-0233
grammar, vocabulary, and spelling (or character selection). An overall score is assigned
according to our protocol. Score reports are sent back to Team ALC for due process.
Language Pre -Screening and Testing
ALC has a staff of professionals who have ACTFL qualifications and who have written
DLPT tests for Defense Language Institute. Our first -tier partner company, ALTA,
specializes in pre-screening and testing and has developed the following procedure that will
apply to all candidates.
Testing Method
Task/Condition/Standard
Components
Pre -Screening
Test by a Tester
Remote Access
Proficiency
Testing
Training
Testing time: 30 minutes
Objectives: Predetermine the
candidate's language ability as a
linguist required by the job.
Test method: by phone or by
direct interview with a trained
tester
Test time: 90 minutes
Objectives: The objective of the
test is to,certify selected linguists'
language skills according to the
ILR scale
All the written and recorded test
materials are selected from
authentic materials, such as
newspapers, magazines web sites,
and webcasts
PART I — Social
Conversation/Interview (10-15
min)
PART II- Briefing /
Translation (15 min)
PART I --Discussion Debate
(10 min)
PART II- Role Play (5-10
min)
PART III- Briefing (15 min)
PART IV - Interview/
Interpretation (8-10 min)
PART V — Reading /
Translation (30 min)
In an effort to remain on the cuttingedge of languages and linguistics, ALC conducts
several types of training and refresher courses to all of its employees. It should be noted that
all of the training specified in this submission is mandatory. Linguists are briefed as to the
significance of the training provided, but are reminded that training at ALC must be
completed prior to engaging their services on behalf of any of our customers.
June 25, 2015
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RFPNo, 15-0233
HIPAA Training
n
ALC focuses its HIPAA training on privacy rules and compliance. The HIPAA Privacy
Rule (45 CFR Part 160 and Part 164) establishes national standards to protect individual's
medical records and other personal health information. The Privacy Rule applies to health
plans, health care clearinghouses, and health care providers that conduct health care
transactions electronically.
The HIPAA Privacy Rule requires appropriate safeguards to protect the privacy of personal
health information, and sets limits and conditions on the uses and disclosures that may be
made of such information without patient authorization.
The Privacy Rule also gives patients rights over their health information, including rights to
examine and obtain a copy of their health records, and to request corrections.
The HIPAA Security Rule addresses the privacy protection of electronic protected health
information (PHI). Similar to the Privacy Rule, the Security Rule also deals with identifiable
health information as defined by 18 HIPAA identifiers. The Security Rule defines standards,
procedures and methods for protecting electronic PHI with attention to how PHI is stored,
accessed, transmitted, and audited.
The ALC HIPAA Security Training addresses three aspects of security:
•
•
•
Administrative Safeguards - Assignment of a HIPAA security compliance team.
Physical Safeguards - Protection of electronic systems, equipment and data.
Technical Safeguards - Authentication & encryption used to control data access.
Our training is based on the US Department of Health and Human Services training modules
and it is part of the compulsory training that all of our employees must take prior to
engaging in the performance of any of our contracts.
Court Interpretation Training and Readiness
In order to provide The City with the most qualified candidates, ALC prepares its
interpreters with a series of compulsory steps that must be satisfactorily completed before
being deployed to an assignment. •
Code of Professional Responsibilities for interpreters
ALC signs the Code of Ethics and Professional Responsibilities, National Association of
Judiciary Interpreters and Translators with every linguist providing interpretation on behalf
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RFP No. 15-0233
Ai
of the company. Published by NAJIT, this Code encompasses a set of canons that pertain to
the degree of' trust that is placed in court interpreters and the magnitude of their
responsibility.
Training in Applied Linguistics
ALC furnishes complementary courses to all its interpreters, with particular emphasis in
applied linguistics as a means to verify and increase the depth and breadth of understanding
of its interpreters. This training is an introduction to the range of approaches to research as
practiced in applied linguistics. Topics to be covered focus on three main -areas: research
paradigms, or the philosophical assumptions concerning knowledge and inquiry and the
ethical considerations in carrying out research; research strategies, or specific purposes and
designs for research, such as experiments, quasi -experiments, ethnography, discourse and
conversation analysis, action research and program evaluation' and data collection and
analysis techniques, such as tests and surveys, statistical analysis, observation, interviews,
introspection, think -aloud protocols, and qualitative data analysis. These topics are explored
with the aim of preparing interpreters to design research projects of their own and critique
research of current importance in the field of applied linguistics, as it pertains to
interpretation.
This subject will also cover the social dimension of language testing. Grounded in modem
approaches to validity theory, ALC attempts to instill in its linguists traditional
psychometric views which focuses on fairness, but also more recent views, which
incorporate social identity and societal consequences of test use. This type of refresher
training has proven invaluable in delivering the most qualified interpreters to our customers
worldwide.
The training includes written assignments of 2500 words (to test the level of clarity and
understanding of the linguists), and a 3000 word research proposal (to test the linguists
research skills). Interpreters and translators who successfully complete this subject should:
• develop their research skills;
• develop their critical thinking and analytic skills;
• be able to communicate ideas through writing.
Telephone Interpretation Training
Team ALC has a two -week new hire orientation process for its telephone interpreters. All
interpreters associated with this requirement must attend this training. During these two
weeks, new hires undergo orientation training, job shadowing with senior interpreters,
service observation and feedback, including a Question -and -Answer Session at the end of
the second week.
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RFP No, 15-0233
Prior to orientation, all new hires receive training materials including an orientation
handbook, glossaries of industry -specific terminology, and various documents to support
interpretation. During the orientation training, the following will be covered:
•
•
•
•
•
The basics of interpretation
The role of an interpreter and the Interpreter Code of Ethics. Confidentiality is
emphasized and each interpreter is required to sign a. Non -Disclosure Agreement,
which is witnessed and kept on file.
Methods and Procedures of call handling, Personnel Guide, and other administrative
matters
Interpreting skills and customer service skills.
Review of industry standards. Interpreters listen to scenarios of typical interpretation
calls in the following areas: State and Federal programs and offices, Medical (ER,
Clinical), Public, Insurance, 911, Utilities, Court, Finance, etc. Participants are
taught the different requirements and standards for each of these industries and
discuss the challenges and terminology of these industries.
New hires also job shadow senior interpreters and discuss their learning with the Orientation
Trainer. Specifically terminology related to different federal and state offices and
departments are discussed: and new hires also listen to different interpretation scenarios that
have been simulated and pre-recorded.
Every new hire is assigned to a Senior Language Specialist (SLS) who will then provide
one-on-one training. The SLSs are senior interpreters with extensive education and
experience in the interpretation field. Each SLS works with a group of 7-15 interpreters. The
SLS will not only share his or her skills and experience with the new hire but will also
observe the new hire during a call and provide immediate feedback and coaching. Usually
feedback is given to new hires within the same day of the observation, no later than the next
business day, to help new hires build up skills and confidence, identify improvement areas
and offer guidance.
During this period, new hires also have access to an SLS who is available to answer any
questions on interpretation and work procedures. At the end of the second week, a Question
and Answer Session is conducted to address any additional concerns.
Resource Materials
ALC will test, train, and deploy interpreters on behalf of The City with all the required
resource materials, as indicated in the original solicitation. Given our rigorous training
programs, ALC expects its interpreters to attend their hearings with all the necessary tools
needed to facilitate their work. The followmg chart indicates the mandatory material that
each interpreter will carry into the hearing:
June 25, 2015 48
RFP No. 15-0233
BILINGUAL DICTIONARIES
REFERENCE NOTES
TRAINING NOTES
IMMIGRATION TERMINOLOGY
LIST
CERTIFICATE OF
INTERPRETATION
General Training
English language/foreign language
Monolingual
Legal
Immigration
Subject matter specific
Previous hearings
Specific legal and immigration terminology
Updates
Practice notes
Evaluator notes
Senior trainer notes
Team ALC Glossary of Technical Terms and
`Phrases
The City Glossary
Active and executed
ALC's experience with highly technical contracts and assignments, both overseas as well as
stateside (and in particular those related to intelligence and counterintelligence) prompted
the management team to reevaluate and redesign its training seminars. As such, this process
now incorporates "security," `safety,' and ` excellence in interpretation" as part of' the
internal curriculum that represents ALC's training efforts towards excellence.
Additional Training
In addition to the training mentioned above, and in an effort to furnish The City the clear
advantage in Languages and linguistics, ALC conducts several types of training and refresher
courses for all of its linguists. Our experience with highly technical contracts, both overseas
as well as stateside (and in particular those related to intelligence, counterintelligence,
interdiction and counter -terrorism) have prompted our team to reevaluate and redesign its
training seminars as new needs and circumstances arise. At the present time, ALC provides
internal training seminars to its employees, associates, and joint ventures which include:
TRAINING DESCRIPTION
Basic Languages &
Linguistics Training
June 25, 2015
Sets forth the guidelines, rules, and regulations that are
applied by Team ALC to all translations interpretations,
49
RFP No. 15-0233
Remedial Language
Training
Translation/
Interpretation
Mini -Seminars
Troubleshooting
Software/ Hardware
Training
Security Training
Counter -Intelligence
Mini -Seminars
Cross-
Culturalization
Training
Linguistic Analysis
June 25, 2015
and general language services,
Addresses issues that could become potential problems
while performing on a federal contract. Occasionally, this
type of training if provided to in-house translators and
interpreters for the purpose of reinforcing techniques and/or
updating them on certain subject matters.
Conducted periodically in order to maintain a closer
relationship with the linguists as well as evaluate the
latest rules and regulations enacted by Team ALC as they
pertain to the linguists in the company's roster.
Offered to management and mid -management in order to
increase the company's troubleshooting capabilities
related to the installation and use of the new software or
hardware.
Provided regularly to address issues contained in the
National Industrial Security Program, as well as physical
and corporate security.
Mini -seminars are geared towards creating an appropriate
level of awareness about corporate counter -intelligence
measures Courses focus on risk assessment and
mitigation, corporate contingency plans, emergency
troubleshooting, industrial espionage, and safe employee
practices.
Provided by Professional Instructors in multiple -
languages to all employees and numerous subcontractors,
focuses on behavior in a foreign environment, as well as
on awareness of cultural differences and how to educate
ourselves to better understand other nationalities.
Provided by the ALC School of Linguistic Analysis to a
selective group of linguists and professionals, this type of
training is designed to extract linguists who possess deep
critical and analytical thinking skills and gradually
prepare them to provide DOJ a value-added service,
coupled to a greater sense of security and understanding
of the tasks at hand.
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RFP No. 15-0233
Retention
n
Continuity and retention of the linguists are a major factor in the success of the mission and
the performance of the contract. TALC's experience over several years of performing
similar contracts for local, State and Federal Government (both in the U.S. and overseas),
particularly those involving sensitive issues such as national security and law enforcement,
is that companies must assume the responsibility for continuity to the U.S. Government and
enhance employment appeal through benefits and other advantages that will yield a longer
and stronger commitment.
Perhaps the most significant aspect of ALC's retention plan is the concept of "team" itself.
When these leading companies decided to join efforts, the primary concern was The City's
mission and activities. Given the in-depth knowledge of the subject matter, ALC quickly
realized that in order to preserve continuity and minimize transition, the foremost concern
related to retention was undisturbed operations. TALC virtually guarantees this by gathering
the leading companies in each region and bringing them together under one roof
The second and equally significant component pivots on maintaining a satisfied workforce
to perform The City's requirements. TALC achieves this by capitalizing on the feedback
received from the linguists over the past two decades of performance of law enforcement
and immigration contracts. As such, TALC carries out considerable efforts in order to retain
these qualified linguists by exercising flexibility, expediting reimbursements, and placing
special emphasis on perpetuating the existing relationship that these linguists have with
companies they trust.
Third, ALC offers a very attractive package to its employees. In particular, this package has
worked very well for all State and Federal Government contracts currently being performed,
both stateside as well as overseas.
• Immediate rotation to local offices: during down times, ALC immediately shifts the
load assigned to The City interpreters and translators to other assignments as a
means to maintain core units gainfully employed while they wait for task orders. At
the present time, ALC's Regional Managers are prepared to substantiate down times
for all the linguists proposed for this contract. This procedure will enhance coverage
and guarantee retention of the employees that have been specifically trained to
support this requirement.
• Inter -company rotation: A major advantage of belonging to ALC is the relationship
that exists amongst the member companies. Not only do they all possess in-depth
understanding of The City's requirements, but the fact that all companies have also
established open lines of' communication -within a geographical management
structure - allows our team to share opportunities during down times which serves to
June 25, 2015
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RFP No, 15-0233
preserve the integrity of the mission. Along these lines, linguists can• be deployed to
fulfill tasks throughout the country or, conversely, companies can exchange
assignments that allow linguists to remain in their area of operation during down
times, while earning a living and collecting benefits. The gist of this maneuver is to
protect the integrity of The City core unit for the sake of continuity.
The procedures depicted above serve to reinforce ALC's retention plan, and they afford not
only continuity to the mission. Beyond the above, ALC also offers all of its employees:
• A competitive salary range: Based on location, length of commitment, living
conditions, and responsibilities.
•
•
Extended Health Insurance: Full coverage, Hospital Room & Board, Physical
Therapy, Wellness Benefits, Evacuation Benefits, Dental Coverage Full
reimbursement to the Government in emergencies (On -Base treatment for our
overseas employees). These benefits are provided through Blue Cross -Blue Shield.
Life Insurance: Team ALC provides this coverage at no cost to the employee and as
a means to offer yet another level of comfort and security to its employees
performing contracts.
• Retirement Plan: Funded entirely by the company (between 5% and 10% of their
compensation), this plan is in effect and available to all employees of Team ALC,
both at home and abroad.
Perhaps the most important aspect of linguist retention and availability pivots on the fair and
timely compensation of the workforce. Along these lines, ALC has earned a strong
reputation for processing time -sheets and reimbursement of expenses expeditiously and well
before the ordinary 30-day window that is commonly recognized as the standard in our
industry Essentially, the workforce is the key to mission continuity and success.
•
Management and Executive -Level Personnel
Program Manager
•
This project will be supervised and maintained by Ms. Kimberly Pillsbury. Effectively she
will be appointed --upon award of the contract --as The City Project Manager, Ms Pillsbury
is a seasoned manager with PMP certification. She has been employed at ALC for ten years
and ever since she was hired, she has been in charge of large projects involving numerous
linguists in multiple disciplines. As such, her responsibilities include:
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RIP No. 15-0233
n
• Manage our contracts with the federal government both overseas and in the United
States;
• Effectuate site visits and communicate several times per week with clients and site
leads to ensure satisfaction and fulfillment of all contract requirements and
deliverables;
• Supervise recruiters at headquarters and off -site linguists;
Process monthly reports, timesheets and expenses such as per diem, hotel, and travel
for invoicing'
• Create work breakdown structure and assist with project planning for new contracts,
create salary guidelines, write contracts and contract extensions;
• Make travel arrangements for deployment and required pre -deployment processing;
• Identify resources needed;
• Screen, interview, and extend offers of employment;
• Communicate regularly with contracted linguists to ensure retention during the pre -
deployment process and during the life cycle of the contract;
• Resolve contract issues as they arise;
• Send and make sure in -processing and security forms are completed on schedule;
• Assist with recruiting;
• Ensure the appropriate information is given to our security officer to verify and
maintain required security clearances;
• Organize and maintain employee files;
• Transcribe audio in Spanish and translate documents from Spanish into English as
needed
Ms. Pillsbury is a graduate from The City of Maryland with a BA in Spanish and Literature.
She is a qualified linguist with an Interagency Language Roundtable score of 4+ in Spanish.
She currently possesses an active Top Secret clearance with the U.S. Government. The
following pages contain Ms. Pillsbury resume and Certifications. Ms, Pillsbury is a full-
time employee of ALC, Inc.
Database Manager
ALC has appointed Mr. fad Boustany as Database Manager. Mr. Bustany Software
Architect and Business Analyst with 15 years of experience in system engineering, software
programming, and information technology in business and academia. Strong background in
project analysis and business process engineering. Superior communicator, able to interact
easily with business, academic and technical personnel in multi -cultural environments
Excellent object oriented design programming skills in C#, Java and C++ with focus on
client/server, multi -threaded, high performance and highly scalable applications.
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RFP No. 15-0233
/Ni' -.
Mr. Boustany architected, designed and developed a workforce management platform
employment resource planning combined with a Real Time Location Based Service
(RTLBS) and new set of analytical insight about physical spaces and the people within
them. He was the lead architect responsible for designing ALC's CMS database, along with
peripheral databases and interfacing amongst TALC's partner companies.
Mr. Boustany will be responsible for coordinating all IT Solutions on behalf of ALC,
including organizing, structuring and managing all IT and database efforts for all five (5)
regions. Mr. Boustany's resume is attached to this proposal
Recruitment Manager
ALC has appointed Ms. Melanie Galtieri as The City Recruiting Manager. This is an
extremely critical position as Ms. Galtieri will be responsible for the nationwide recruitment
process. The process has to be properly designed and implemented. Ms. Galtieri sets
recruitment measurement and distributes the job vacancies across HR Recruiters in each of
the five (5) regions. She is also responsible for buildling a healthy relationship with The
City so as to expedite recruiting, vetting and deployment.
In her capacity, Ms. Galtieri designs, develops and maintains the recruitment process in the
organization (including its description, recruitment measurement definitions, regular
measurement reporting taking proper actions to close gaps). She also designs the selection
matrix for choosing the optimum recruitment channel and recruitment source; explores the
market best practices in the recruitment and staffing and implement appropriate best
practices throughout the organization, including all partner companies in every region.
In addition to the above, Ms. Galtieri is responsible for the development of the recruitment
team m Human Resources, which includes the development of successors and value added
by the team members. She is also responsible for organizing and monitoring the recruitment
database portion for new partnering candidates to enhance existing small business
participation. Ms. Galtieri is a full-time employee of ALC Inc.
Human Resources Manager
ALC has appointed Ms. Jessica Gibson as The City Human Resources Manager. As such,
her responsibilities will include organizational departmental planning; performance manager
and improvement; organizational development' employment and compliance to regulatory
concerns; employee onboarding; employee development; employee training; policy
development and documentation; employee relations; company -wide committee facilitation;
and compensation and benefits administration.
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RFP No, 15-0233
Ms, Gibson's responsibilities also include coordination with each member company within
the five (5) regions identified in this proposal. This will include daily communication with
each member company within each region as well as coordination with recruiting staff in
order to maintain updated records at all times
Ms. Gibson is a seasoned human resources specialist who has performed these functions for
over twelve years and has participated in transitions where several companies merged into a
single source, or the management requirements were similar to The City's in the sense that it
called for a centralize administrative structure supported by a decentralized operational
structure. As such, she is very familiar with the processes and procedures related to this
contract. Ms. Gibson is a full-time employee of ALC, Inc.
Security Manager
ALC has appointed Ms. Shannon Johnson as the Security Officer for this contract. She is the
senior member of ALC's security support term and is quite familiar with the processing of
security documentation for law enforcement agencies, Ms. Johnson will be assisting Ms
Pillsbury with all matters related to the processing of linguists. Ms. Johnson is responsible
for processing all electronic and paper documentation, including all peripheral material such
as fingerprints and verification of citizenship and naturalization, In accordance with the
Solicitation, Ms. Johnson will be the official e-Qip initiator and, therefore, the person
responsible for communicating all progress and completed forms to the customer within a
period not to exceed 14 calendar days from the date in which the e-Qip form has been
initiated.
As The City Security Officer, Ms. Johnson will guarantee that all applicants are
indoctrinated and processed with due diligence. She will be the point of contact for all
matters related to security and vetting of linguists assigned to this requirement. She will
dedicate as much time as necessary to the fulfillment of these duties and will be available
around the clock for emergency and other imponderables. Ms. Johnson will also be
responsible for ensuring that the 24-hour Emergency Line is open and available.
She will be assisted by a team of Security Officers at headquarters as well as a dedicated
Security Officer for each of the five (5) regions identified m this proposal. Although HQ
will be the recipient of -all documentation related to candidates, this aspect of the
management process will require extreme coordination with each company submitting
candidates for consideration. Ms. Johnson is a full-time employee of ALC, Inc.
Finance Manager
As the second most critical position for the performance of this contract, ALC has appointed
Ms. Veronique Lemerle as the Finance Manager. As the current CFO of our company, Ms
June 25, 2015
55
c
RFP No. 15 J0233
Lemerle holds the highest position next to the President of the company. Her contributions
to ALC over the past fifteen years have been invaluable. She is a specialist in finance and
solely responsible for financial growth and development through innovative and accurate
processes, particularly where it pertains to Government contracts,
Ms. Lemerle has effectuated numerous transitions ranging from small contracts to large
operations the size of the National Media Exploitation Center, where ALC transitioned from
a 16-company operation into a single company A few years into the performance of the
contract, again Ms Lemerle was responsible for orchestrating the seamless transition from
the Defense Intelligence Agency's headquarters to ALC's facility. A major move that
included the acquisition and set up of' an entirely new facility encompassing the purchase
valuation and installation of a vast array of support equipment and personnel.
Ms. Lemerle will oversee all matters related to payables, receivables, compensation, and
payroll. She will be assisted by her staff through the duration of this contract, but she will
also be responsible for establishing guidelines and procedures for each company in each
region to follow in order to establish a seamless financial network tied to our CMS. Ms,
Lemerle will be responsible for enforcing compliance related to deliverables. Ms. Lemerle
is a full-time employee of ALC, Inc.
Contracts Manager
The function of the Contracts Manager cannot be sufficiently emphasized as it is the person
with the responsibility for coordinating requirements across all companies that are members
of this team, In reviewing the past history of this mission, it became apparent to our
management that one of the causes of cancellations and delays pivoted on the coordination
and relationship between the prime and its subs. Clearly, lack of coordination and
homologous management can effectively lead to confusion and disparity in compensation
processing, and service.
ALC has appointed Ms. Tanya Dixon as our Contracts Manager. Ms. Dixon has in-depth
knowledge of contracting and subcontracting of federal requirements having worked in this
capacity for several years with in-depth involvement in Government contracts. She exceeds
the required breadth and depth of understanding of the Federal Acquisition Regulations and
other forms of federal compliance and has a solid understanding of human resources,
Ms. Dixon's primary function will be to develop sound, homologous business practices
across-the-board so as to establish a single line of operation and open communications. Her
ultimate goal will be to guarantee that The City is not affected by a company's inability to
manage its subcontractors while effectuating a seamless and efficient standard operating
procedure. Ms. Dixon understands that liquidated damages are not as much a penalty to
deficient contractors as they represent a serious burden to the overall mission As such, Ms.
June 25, 2015
56
RFP No, 15-0233
Dixon will ensure that the , outcome of his effort is the ultimate efficiency of The City's
mission, where the only cancellations are those specifically requested by The City and not
as result of ALC's inability to support The City adequately. Ms. Dixon is a full-time
employee of ALC, Inc.
Languages Offered
At the time of submission of this proposal, Team ALC's nationwide roster of qualified
linguists included the following languages, The table below shows the native language, the
total numbers of linguists available, the number of those linguists who have been cleared to
perform sensitive contracts on behalf of the Federal Government and the nurnber who have
been thoroughly tested.
SO it;telrklti rsi II hi Pi mw
Afrikaans
Akan
Albanian
Amharic
Arabic
Armenian
Assyrian
Azerbaijani
Basque
Bangla (Bengali)1
Belorussian
Bengali
Bosnian
Bulgarian
Burmese
Cebuano
Chavacano (Philippine
Spanish Creole) 2
Chineseno (Philippi
Chinese (Mandarin)
Creole3r
Croatian
Danish
Dari
Dutch
Eastern Armenian
Estonian
Farsi
June 25, 2015
227
12
29
47
4737
38
15
22
15
26
16
26
44
28
21
11
182
173
167
182
108
43
165
154
22
43
154
15
4
4
11
2878
3
2
6
2
10
4
10
12
5
3
2
74
79
48
74
65
11
27
43
9
8
28
200
12
29
45
1452
38
15
20
15
20
16
18
44
28
21
11
55
165
122
32
25
35
165
65
22
43
154
57
RFP No, 15-0233
Klan ;At ei trl'i iI
Fijian
Filipino (Tagalog)4
Finnish
Fioti (Kikongo)5
Flemish
French
FrenchCongolese
(Lingala)6
Gaelic
Georgian
German
Greek
Gujarati
Hausa
Hawaiian (dialects)
Hebrew
Hindi
Hinong
Hindko
Hungarian
Icelandic
Indonesian
Italian
Japanese
Javanese
Kalmyk
Kazakh
Kikongo
Khmer (Cambodian)7
Korean
Kurdish
Laotian
Latvian
Lsngala
Lithuanian
Llocano
Macedonian
Malay
Malyalam
Maltese
Marwlllese
June 25, 2015
ill al
32
122
64
22
48
1590
14
5
54
751
65
18
22
11
136
207
5
5
30
16
11
405
256
3
3
14
14
33
211
248
49
33
35
22
4
5
39
2
5
4
3
14
11
2
4
240
2
0
4
321
4
3
4
0
57
98
0
1
1
2
0
190
145
0
0
2
1
3
101
119
4
3
5
1
0
0
10
0
0
0
30
27
64
15
48
965
9
5
54
512
65
18
18
11
67
115
4
5
24
16
11
225
145
3
2
14
8
29
115
145
49
33
5
22
4
5
35
2
5
4
58
c
c
RPP No, 15-0233
Marathi
Memon (Sindh or Sindhi)8
Mien
Moldavian
Mongolian
Navajo
Nepali
Nigerian (Hausa or
Yoruba)9
Norwegian
Oromo
Pashtu (Pashto)
Polish.
Portuguese
Punjabi
Romanian
Russian
Samoan
Serbo-Croatian (Serbian or
Bosnian)10
Sindhi
Sinhalese (Tamil)11
Slovenian (Slovene)12
Somali.
Spanish
Swahili
Swedish
Tadzhik
Tagalog
Taiwanese
Tamil
Telegu
Thai
Tibetan
Tigrinya
Turkish
Turkmen
Ukranian
Urdu13
Vietnamese
Welsh
it1,M"11si
3
14
2
7
67
11
18
24
41
3
698
86
384
168
44
791
33
161
16
17
27
60
4979
34
29
96
5
2
113
28
14
202
23
74
458
691
26
0
5
0
0
3
0
1
6
8
0
400
37
143
81
3
445
2
91
2
2
6
28
1806
10
5
41
2
0
29
3
2
101
1
14
253
170
0
n
•
3
14
2
7
65
6
18
24
22
3
555
45
143
90
40
445
33
75
6
9
12
35
3100
12
29
48
5
0
40
28
14
122
23
74
229
170
26
Tune 25, 2015 59
REP No, 15-0233
Mari
Western Armenian
Wolof
Yiddish
Yoruba
IAlso known as Bengali
2Also considered a Creole language and a common amongst Philippine Creole Spanish speakers.
3A stable language with universal similarities. This language is predominant in Haiti, but also spoken in Jamaica, Cuba, the Dominican
Republic and Puerto Rico. In certain areas, such as Jamaica, this language is known as Patois.
4Filipino pertains to the people of the Philippines. Their Language is Tagalog
5A1so known as Kikongo. This is ono of the popular languages of the Democratic Republic of Congo (Zaire).
?This is the s Kikongo. This is one of the popular languages of the Democratic Republic of Congo (Zaire). Jamaica, Cuba
8Also known as Cambodian, this is the official language of Cambodia. Although a very prominent Austroasiatic language it has been
affected by proximity and it has connotations of Thai, Lao, Vietnamese, and Cham.
9Nigeria has 521 living languages, two second languages without native speakers, and 9 extinct languages (which, though extinct, some
folks still use). The vast majority of ethnic groups speak more than one language. In spite of all this, the official language of Nigeria is
English. The most popular, Hausa, is a `lingua franca" throughout much of West Africa, particularly amongst the Muslim Population.
Nigerians tend to switch between Hausa and Nigerian Pidgin English,
10Also quoted as Yugoslavian langaage, this is actually a Slavic dialect and it encompasses dialects spoken in Serbia, Croatia,
Montenegro, Bosnia and Herzegovina. Along with Slovene and Macedonian, it was one of the official languages of Yugoslavia until 1991
It contains dialects such as Kaykavian and Chakavian. With Yugoslavinslavia more than one language. In spite of all this(Croatian,
Servian and Bosnian) became separate and independent standards. In the near future we should expect the full development of a
Montenegrin language, separate from Serbian.
11Aiso known as Sinhala is the language of the largest ethnic group of Sri Lanka. Approximately 19 million people speak Sinhala.
12ALC lists this language under a group entitled largest ethnic group of Sri Lanka. Approximately 19 million people speak Sinhala. it was
one of the official languages of Yugoslavia until 1991ic analysts have discovered that new dialects and combinations emerge and
disappear frequently.
June 25, 2015
15
7
79
21
11 .
7
70
21
60
EXHIBIT B
PRICE SCHEDULE
I, Price break -down for two (2) Full -Time (40-hours per week) Spanish Translators:
Hourly rate
Fica/Medicare
FUTA
Disability
Health insurance
Pension Plan
G&A
OH
Profit
Total
$ 24 75
$ 189
$ 0 16
$ 0 57
$ 3 04
$ 2.48
$ 5.59
$ 3.85
$ 3.39
$ 45.71
II. Price break -down for an Emergency (less than 40-hours) Spanish Translator:
Hourly rate
Professional Services Agreement
AIIWorld Language Consultants, Inc.
$ $52.00
EXHIBIT C
NETWORK ACCESS AGREEMENT
1 The Network. The City owns and operates a computing environment and network (collectively the
"Network"). Contractor wishes to access the City's network m order to provide computer software training. In
order to provide the necessary support, Contractor needs access to the inteinet.
2. Grant of Limited Access. Contractor is hereby granted a limited right of access to the City's Network for
the sole purpose of providing computer software training, Such access is granted subject to the terms and conditions
forth in this Agreement and applicable provisions of the City's Administrative Regulation D-7 (Electronic
Communications Resource Use Policy) of which such applicable provisions are hereby incorporated by reference
and made a part of this Agreement for all purposes herein and are available upon request.
3. Network Credentials. The City will provide Contractor with Network Credentials consisting of user IDs
and passwords unique to each individual requiring Network access on behalf of the Contractor. Access rights will
automatically expire one (1) year from the date of this Agreement. If this access is being granted for purposes of
completing services for the City pursuant to a separate contract, then this Agreement will expire at the completion
of the contracted services, or upon termination of the contracted services, whichever occurs first. This Agreement
will be associated with the Services designated below.
■
Services are being provided in accordance with City Secretary Contract No.
Services are being provided in accordance with City of Fort Worth Purchase Order No,
Services are being provided in accordance with the Agreement to which this Access Agreement is
attached,
No services are being provided pursuant to this Agreement.
4. Renewal At the end of the first year and each year thereafter, this Agreement may be renewed annually if
the following conditions are met
4.1 Contracted services have not been completed.
4.2 Contracted services have not been terminated,
4.3 Within the thirty (30) days prior to the scheduled annual expiration of this Agreement, the
Contractor has provided the City with a current list of its officers, agents, servants, employees or
representatives requiring Network credentials.
Notwithstanding the scheduled contract expiration or the status of completion of services, Contractor shall provide
the City with a current list of officers, agents, servants, employees or representatives that require Network
credentials on an annual basis. Failure to adhere to this requirement may result in denial of access to the Network
and/or termination of this Agreement.
5. Network Restrictions. Contractor officers, agents, servants, employees or representatives may not share
the City -assigned user IDs and passwords. Contractor acknowledges, agrees and hereby gives its authorization to the
City to monitor Contractor's use of the City's Network in order to ensure Contractor's compliance with this
Agreement. A breach by Contractor, its officers agents, servants, employees or representatives, of this Agreement
and any other written instructions or guidelines that the City provides to Contractor pursuant to this Agreement shall
be grounds for the City immediately to deny Contractor access to the Network and Contractor's Data, terminate the
Agreement, and pursue any other remedies that the City may have under this Agreement or at law or in equity.
5,1 Notice to Contractor Personnel — For purposes of this section, Contractor Personnel shall include
all officers agents, servants, employees, or representatives of Contractor. Contractor shall be responsible for
specifically notifying all Contractor Personnel who will provide services to the City under this agreement of the
following City requirements and restrictions regarding access to the City's Network:
Professional Services Agreement
AllWorld Language Consultants, Inc.
(a) Contractor shall be responsible for any City -owned equipment assigned to Contractor Personnel,
and will immediately report the loss or theft of such equipment to the City
(b) Contractor, and/or Contractor Personnel, shall be prohibited from connecting personally -owned
computer equipment to the City's Network
(c) Contractor Personnel shall protect City -issued passwords and shall not allow any third party to
utilize their password and/or user ID to gain access to the City's Network
(d) Contractor Personnel shall not engage in prohibited or inappropriate use of Electronic
Communications Resources as described in the City's Administrative Regulation D7
(e) Any document created by Contractor Personnel in accordance with this Agreement is considered
the property of the City and is subject to applicable state regulations regarding public information
(f) Contractor Personnel shall not copy or duplicate electronic information for use on any non -City
computer except as necessary to provide services pursuant to this Agreement
All network activity may be monitored for any reason deemed necessary by the City-=
A Network user ID may be deactivated when the responsibilities of the Contractor Personnel no
longer require Network access
(g)
(h)
6. Termination. 7n addition to the other rights of termination set forth herein, the City may terminate this
Agreement at any time and for any reason with or without notice, and without penalty to the City. Upon termination
of this Agreement, Contractor agrees to remove entirely any client or communications software provided by the City
from all computing equipment used and owned by the Contractor, its officers, agents, servants, employees and/or
representatives to access the City's Network.
7. Information Security. Contractor agrees to make every reasonable effort in accordance with accepted
security practices to protect the Network credentials and access methods provided by the City from unauthorized
disclosure and use. Contractor agrees to notify the City immediately upon discovery of a breach or threat of breach
which could compromise the integrity of the City's Network, including but not limited to, theft of Contractor -owned
equipment that contains City -provided access software, termination or resignation of officers, agents, servants,
employees or representatives with access to City -provided Network credentials, and unauthorized use or sharing of
Network credentials.
ACCEPTED AND AGREED:
CITY 0IIFORT WORTH:
By:
Assistant t}' Mpager
Date: <<7 ((1
KITES
By:
City Steer
APPROVED AS TO FO
By: ,l
fr'2-Assistant City Attorney
�&c. Aid fY\rC-
Date Approved:
Professional Services Agreement
AIIWorld Language Consultants, Inc.
S s wAIai- kitties. e. GJA.SkI
rufrovl
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ettligaine)
ALL D L : NGUAGE ONSUI.,TANTS, INC.:
By
\Italftttertarlos A. Scah'diffio
Title: President & CEO
Date: October 22, 2015
ATTEST:
y:
Name: Erin Douse
Title: Project Manaaer
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EXHIBIT D
VERIFICATION OF SIGNATURE AUTHORITY
Full Legal Name of Company: AllWorld Language Consultants, Inc.
Legal Address: 172 Rollins Ave., Rockville, MD 20852
Services to be provided: Translation and editing of publications.
Execution of this Signature Verification Form ("Form") hereby certifies that the following individuals and/or
positions have the authority to legally bind the Company and to execute any agreement, amendment or change order
on behalf of Company. Such binding authority has been granted by proper order, resolution, ordinance or other
authorization of Company. The City is fully entitled to rely on the warranty and representation set forth in this Form
in entering into any agreement or amendment with Company. Company will submit an updated Form within ten (10)
business days if there are any changes to the signatory authority. The City is entitled to rely on any current executed
Form until it receives a revised Form that has been properly executed by the Company.
1. Name: Carlos A. Scandiffio
Po& ., : resident & CEOs
Signa ure
2. Name: Veronique Lemerle
Position: Chref Financial Officer
Signature
3. Name:
Position:
Signature
Name:
1 •
Signature of President / CEO
Other Title:
Date: O CTO B E 22, 2015
Professional Services Agreement
AllWorld Language Consultants, Inc.