HomeMy WebLinkAboutContract 53738-A1CSC No. 53738-A1
FIRST AMENDMENT TO
FORT WQRTH CITY SECRETARY CONTRACT NO. 53738
This First Amendinent to �o�-t Worth City Secretary Contract No. 53738 {"First
Amendment") is made between fhe City of Fort Worth ("Fort Worth"), a municipal corporatian
and Voice Products, I�lc., a Kansas Corporation ("Vendor").
WHEREAS, Fort WartEi and Vendor entered into an Agreement identified as Fort Warth
City Secretary Contract No. 53738 beginning March 31, 2Q20 {the "Agreement"}; and
WHEREAS, it is the co[lective cEesire of both �`ork Worth a��d Vendor to ainend the
Agreement to include an additiona[ scape of work
NOW THEREFORE, known by aIl these present, Fort Worth and Vendor, acting herein
by thc through their duly autk�orized representatives, agree to the following terms, whic}� amend
the Ag�•ee�nent as follows:
1, Tlie Agreement is hereby a�nended by adding Schedule B-1, attaclled to this �rst
Amendment, as Schedule B-1 af the Agree�nent.
2. Ail other terms, provisions, conditions, covenants and recita[s af the Agreement
na� expressly amended herein shall cemain in ful[ farce and effect.
j5ignature Page Follows]
First Amendment to Fort Worth City Secretary Contract No, 53738
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Exec�ated effective as of the date signed by the Assistant City Manager below.
�'ORT WORTH:
City of Fort Worth
�G�E� l�f/ �
�y; ValerieWashington(Apr7,202116:42CD
Name: Valerie Washington
Title: Assistant City Manager
�ate: Apr 7� 2021
Approval Recommended:
i� �--�
�Y=
Name: Kevin Gunn
Title; Director, IT Solutions
Attest:
Contract Compliance Manager:
By signing I acknawledge that 1 a�n the person
responsibie for the monitoring and adininistration
of this co�rtract, including ens�iring all performance
and reporting requirements.
o�./,�,11a�.P.�
B�r; Leah H�u (A�2021 .3� 5 C�DT)
Name: Leah Huff
Title: Sr. 1T Solutions Manager
A�proved as to Form and Legality:
TB St�oh
B�7; JBStrong(Apr7, 02115:53CDT)
Name: ,{ol�n B. Strong
Title: Assistant City Attarney
Tt/i'' r��%'��% P, Gii/i1i�,Gt�
sy; forRonaldP.Gonzales(Apr�202116:44CDT)
Name: Mary J. Kayser
Title: City 5ecretary
VENDOR:
Tfendo�� Nante
�Y � :s ��Z't'�'�' ,��
Na�ne: Stuart G. Peters
Title: VP
Date: �( 2 `1� / � Z�
Contract Authorizatian:
M&C: 20-0 l 93
Approval Date:
1295 Form: 2019-564957
First Amend�t�enC to Fort Worth City Secreta�y Contractl`'o. 537�$
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Schedule B-1
r� .
�r
VOICE • VIDEO • DATA
Voice Products Inc.
S�a te m e n� o� 1l ti/o rk
City of Fort Worth, TX
For: fVICE Workforce Management
Add SmartSync -- VRS
February 22, 2021
TABLE �F CONTENTS
1. CONTRACT REFERENCE .............................................
2. ATTACHMENTS ........................................................
3. SOLU710N OVE#tVIEW ..............................................
4. PROJEC� SSUMPTIONS .............................................
General Assumptions ...................................................
5. RESOURCES .............................................................
Voice Prnducts/NICE Resources ....................................
End User Resources ......................................................
6. INSTALLATION/REMOTE ACC�SS ...............................
7. CHANGE MANAGEMENT PROCESS .............................
8. SERVICES FEES AND INVOICING TERIVlS ......................
APPENDIX A: NICE 50LUT10N DESIGN DOCUMENT .............
Project Summary .........................................................
Salution Specifications .................................................
Environ ments ..............................................................
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1. C�NTRACT REFERENCE
This statemer�t a� work ("5tatement of Work" or "SOW") "rs entered into as of 12/14/2�20,
and is issued between Voice Products, Inc. ("Voice Praducts") and City of Fort Worth, the
Customer ("Custamer" ar "End User") (the "Agreement"). Th� d�tailed ser�ices to be
performed under this 50W ("5er�ices") are described befow, and shall be provided by
Voice Praducts for the benefit of the Customer. The terms and conditions of the
Agreement are incorporated into and made a part of this 50W. Capitalized terms used in
this SOW and not otherwise defined herein shall have the meaning assigned to such terms
under the Agreeme�t. In the event o# any inconsistency between the terms of the
Agreement or this Statement of Work, the terms of the Agreement shall prevail except to
the extent that this Statement of Work ex�ressly states that a specific term supersedes a
term of the Agreement.
Z. ATTACHMEfVTS
The following attachments are incarporated into and made a part of this 50W:
� Appendix A: NICE 5olution Design Document
3. S4LUT�QN OVERVIEW
Voice Products/NICE will provide End User with Services relating to the upgrade of the
current NICE Workforce Management ("WFM") system NICE WFM vers+on 7.X to include
SmartSync for Peoplesoft integration.
For a detailed description of the technical specifications pertaining to the Solution, refer
to Attachment A of this SOW.
The Salution includes Value Realization Ser�ices ("VRS") Qptimization Services as
described below.
Th� following is a high-le�el outline of the proposed engagement plan highlighting the
main acti�ities and tasks for the WFM VRS that will be delivered by NICE. Voice
Products/NICE and End User acknowledge that this outline is based on the current
understanding of End User's business need5 and �riarities, which rnay change during the
course of #he engagem�nt. Voice Products/NICf and End User agree that with muCual
consent they may modify or re-priaritize the acti�ities, tasks and deli�erables ta fit the
needs of the End User.
'�� Copyright 2020 Vaice Products Inc. All rights reser�ed. 1
� Custamer Success Initiation
• Assess and Optimize Business Pracesses
o Operational Assessment
• Enable Command a�d Control
o Governance Design
• R01 and Continuous Improvement
o Executive Sponsor Status Update
o Final Business Impact Re�iew
4. PROJECT SSUMPTIONS
The following assumptions ha�e been used to develop this SOW. Any deviation from these
assumptions may cause changes to the project schedule, fees and expenses, tasks, and
t#�e le�ei of effort required to perform the Services covered by the SOW.
General Assumptions
■ Voice Pradutts will work with the Customer for the respansiveness and perforrriance
of any third-party �endor and/or subcontractor engaged by Custamer in connection
with the 5olution described in this S�W.
• Customer will ensure that Voice Proc�ucts/NICE has reasonable access to the necessary
Customer facilities, and suitable workspa�e for all Voice Products/NICE project team
members when working at the Customer's site when necessary. Suitable workspace
includes, but is not limited to, desks, telephones, access to the system and meeting
rooms.
■ The VRS are #argeted for one (1J Line-o#-Business (LOB) and performed remotely,
unless stated otherwise. A Line of Business is defined as: a logical business group
within whic�r operational functions occur as an individual business, managed by a
unique administration team; such that its processes, measurements, and business
managernent are treated independently of any other business group(sj.
■ While Voice Produtts/NICE conducts the Installatian Test Procedure �"ITP"), an End
User representati�e will be a�ailable to actively participate in the process. Upon
completion of the tests set forth in the Engage I7P, Voice Products/NICE shall provide
a copy of the Engage ITP ta �nd User. Voice Products/NICE and End User will retain a
copy of the document, signifying the completion of the installation. �he Voice
'� Copyright 2020 Voice Products Inc. All rights reser�ed. 2
Products point of contact is responsible for notifying all End User parties that the
Engage ITP has been completed.
5. RES�URCES
Voice Products/NICE Resources
Promptly follawing the execution of this SOW by both parties, Voice Products will assign a
project manager ("VP PM") in cannection with its performance of the Services to be
performed hereunder. The VP PM will serve as the primary point af contact for Voice
Praducts in connection with the Ser�ices and will 6e responsible for working with the
Customer team, including the development o� a project plan and caordination of the
5ervices to be performed by Voice Products/NICE hereunder. Voice Rroducts/NICE will
allocate the resources necessary to accomplish the abjectives of the SOW. Typical
resources +nclude:
• NICE or Voice Products PM
• Professional Ser�ices Engineer ("PSE")
+ Business ConSultant
End User Resources
End User will assign a project manager ("End User PM"J in connectior� with the Services to
be performed hereunder. End User will provide a single point of contact in connection
with the 5er�ices to be pro�ided hereunder with the VP PM/�110E PM and the End User PM
in connection with the 5er�ices. The End User PM will service as the primary point af
eontact for the End User in connettion with the 5ervices, and will be responsible for
working with the Voice Products/NICE team, including the development of a project plan,
and End User's internal coordination of the Ser�ice5 to be performed hereunder. End User
will allocate #he resources necessary to accomplish the objectives of the Statement af
Work. Typical resources include:
• PM
+ Business owner/sponsor
• Business analyst
• 5ystem administrator
• Server support
• End User workstation support
• Storage/archi�ing support
• Network 5upport
v�� Copyright 2020 Voice Products Inc. All rights reser�ed. 3
+ 5ecurity, patching, anti-viru5 support
6. INSTALl.AT14N/REMOTE ACCESS
Installation of the Solution will b� performed via remote access. Remote VPN access is
required.
7. CHANGE MANAGEMENT PROCESS
Any changes to the Solution design and scope following execution of this SOW may impact
project dates resuiting in additional Product and Ser�ices fees, as welf as ele�ated rislc to
the project. Changes to the Solution design, project 5cope, project dates, and any
associated project dates, and any associated additional charges and/or costs must be
mutually agreed upon in writing prior to the performance of any Ser�ices related to such
changes, and will only be �alid when agreed upon in writing by bath parties. All changes
to Services scope are subject to resource availability.
S. SERVICES FEES AND INVQICING TERMS
The totaE �alue of the Services to be performed hereunder is Eighty-Eight Thousand Six
Hundred Ninety US� ($88,690.00J. Voice Praducts will in�oice End User for completed
Services as outlined in the table below.
Description Fee In�oicing Term
5mart5ync $7,488.00 Voice Products shall invoice End User in the
implementation amount of seven thousar�cE eight hundred twenty-
eighi dollars ($7,488.00j upon notification to
Distributor af the completion of the ITP as defined
in 5ection 4 Assumptions for SmartSync.
VRS Training and $22,080.00 WFM VR5 Subscription Renewal
ConSulting —
5ubscription
$29,568,00
The Services fees are exclusi�e of tra�el and out-of-pocket expenses incurred by NICE in
connection with its performance flf the 5er�ices ("Expenses"), including, but not limited to
project kickoff ineetings, training and busine$s cansulting engagements, onsite installation
and testing, if required. Voice Products will invoice End User for Expenses monthly in
arrears, and End User will pay such in�aices in accardance with the paymenC terms set
'r� Copyright 2020 Vaice Products Inc. All rights reserved. 4
forth in the Agreemen#. Any Expenses incurred by NICE will conform ta NICE's Expense
Reimbursement Policy and will �e invoiced at cost without mark-up.
The Parties ha�e caused this SOW to be executed by their respecti+re authorized
signatories as of the date first set farth aba�e.
Voice Products Inc.
Signature:
Name: f!-� �� �� �J��rr
Title: v�
City of Fort Worth
5ignature: ��=e�z� Gf��'����sv
Valcrie Washington (Apr7, 202116:42 CD
Name: Valerie Washington
r�ti�: Assistant City Manager
Date �/Z�I.Le L� Date Apr 7, 2�21
i�� Copyright �020 Voice Products Inc. All rights reserved. 5
APPENDIX A: NICE SOLUTI�N DESIGN DOCUMENT
NICE WORKFORCE MANAGEMENT SDLUTIQN OVERVIEW DOCLIMENT
City of Fort Worth
02/22/2021
OP-00350796
Revision History
,
� �
1.0 Teresa Beeman 02/08/2021 Created
Project Summary
Add SmartSync Export to WFM Production System
NICE will add One (1) SmartSync Export as folfows:
One 5martSync Export for Agent Attivity Detail
NOTE: Work will 6e performed remotely and during NICE busines� hours.
Solution Specrfications
Environmen�s
❑X Production ❑Lab(s) ❑Disaster Recovery
`� Copyright 2020 Voice Products Inc. All rights reser�ed. b