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Home My WebLink AboutContract 55625CSC No. 55625 Fo�T WoRTH CITY OF FORT WORTH COOPERATIVE PURCHASE AGREEMENT This Cooperative Purchase Agreement ("Agreement") is entered into by and between QLESS, INC. ("Vendor") and the City of Fort Worth, ("City"), a Texas home rule municipality. The Cooperative Purchase Agreement includes the following documents which shall be construed in the order of precedence in which they are listed: 1. This Cooperative Purchase Agreement; 2. Exhibit A— Authorized Federal Supply Schedule Price List; and 3. Exhibit B — GS-35F-209CA 4. Exhibit C- Quote Number 00003540 Exhibits A, B, and C which are attached hereto and incorporated herein, are made a part of this Agreement far all purposes. Vendor agrees to provide City with the services and goods included in Exhibit A pursuant to the terms and conditions of this Cooperative Purchase Agreement, including all exhibits thereto. City shall pay Vendar in accordance with the fee schedule in Exhibit A and in accardance with the provisions of this Agreement. Total payment made under this Agreement for the first year by City shall not exceed Six Thousand, Four Hundred and Thirty-Three Dollars and 08/100 ($6,433.08). [For each Renewal Term, the City shall pay the amount on a quote provided by Vendor which shall then be attached to the City's respective renewal form. Annual renewal amounts shall not exceed a 3% increase.] Vendor shall not provide any additional items or services or bill for expenses incurred for City not specified by this Agreement unless City requests and approves in writing the additional costs far such services. City shall not be liable for any additional expenses of Vendor not specified by this Agreement unless City first approves such expenses in writing. This Agreement shall commence upon the date signed by the Assistant City Manager below ("Effective Date") and shall expire no later than March 14, 2022 ("Expiration Date"). City shall be able to renew this agreement for thirteen (13) one-year renewal options by written agreement of the parties. Vendor agrees that City shall, until the expiration of three (3) years after final payment under this Agreement, ar the final conclusion of any audit commenced during the said three years, have access to and the right to examine at reasonable times any directly pertinent books, documents, papers and records, including, but not limited to, all electronic records, of Vendor involving transactions relating to this Agreement at no additional cost to City. Vendor agrees that City shall have access during normal warking hours to all necessary Vendor facilities and shall be provided adequate and appropriate wark space in order to conduct audits in compliance with the provisions of this section. City shall give Vendor reasonable advance notice of intended audits. Notices required pursuant to the provisions of this Agreement shall be conclusively determined to have been delivered when (1) hand-delivered to the other party, its agents, employees, servants or representatives, (2) delivered by facsimile with electronic confirmation of the transmission, or (3) received by the other party by United States Mail, registered, return receipt requested, addressed as follows: The undersigned represents and warrants that he or she has the power and authority to execute this Agreement and bind the respective Vendor. To CITY: City of Fort Worth Attn: Valerie Washington, Manager 200 Texas Street Fort Worth, TX 76102-6314 Facsimile: (817) 392-8654 To VENDOR: QLESS, INC. Assistant City Attn: John Brock 150 S Los Robles Ave STE 900 Pasadena, CA 91101-2486 Facsimile: (626) 270--4035 With copy to Fort Worth City Attorney's Office at same address [Executed effective as of the date signed by the Assistant City Manager below.] [ACCEPTED AND AGREED:] City: By: d� ��,� Name: Valerie Washington Title: Assistant City Manager Date: Aprz3,zozi Vendor: By: (jl`l.� 1.�./"1/ e�l��l`l/ Name: Kristen Becker Title: Client Success Manager Date: 4/20/2021 CITY OF FORT WORTH 1NTERNAL ROUTING PROCESS: Approval Recommended: �� By: � — Name: Kevin Gunn Title: Director, IT Solutions Approved as to Form and Legality: JB Si✓ona By: Name: John B. Strong Title: Assistant City Attorney Contract Authorization: M&C: Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: � Name: Steven Vandever Title: Sr. IT Solutions Manager City Secretary: By: ��4'�` Name: Mary Kayser Title: City Secretary OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Exhibit A � �� General Services Administration Federal Supply Service Authorized Federal Supply Schedule Price List Multiple Award Schedule (MAS) Note: Contractor has been awarded all SINs under the Cooperarive Purchasing and Disaster Recovery Programs. QLESS, Inc. 150 S Los Robles Ave STE 900 Pasadena, CA 91101-2486 Phone: (800) 405-4637 Fax: (626) 270-4035 http://qless.com/ Contract Administrator: John Brock Email: john.brock(a�qless.com CONTRACT NUMBER: GS-35F-209CA PERIOD COVERED BY CONTRACT: March 15, 2015 through March 14, 2025 BUSINESS SIZE: Small Disadvantaged Business Pricelist current through modification PO-0013 effective September 29, 2020 On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! OO, a menu-driven database system. The INTERNET address GSA Advantage! � is: GSAAdvantage.gov. For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov. � �� Schedule Cnntract TABLE OF CONTENTS INFORMATION FOR ORDERING ACTIVITIES APPLICABLE TO ALL SPECIAL ITEM NUMBERS .........................3 AUTHORIZEDGSA PRICING .............................................................................................................................................. 5 Q-Less, Inc. GS-35F-209CA Page 2 (800) 405-4637 � �� Schedule Cnntract INFORMATION FOR ORDERING ACTIVITIES APPLICABLE TO ALL SPECIAL ITEM NUMBERS la. AUTHORIZED SPECIAL ITEM NUMBERS (SINs): SIN DESCRIPTION 541 SIECOM Electronic Corramerce and Subscription Services OLM Order-Level Materials (OLMs) lb. Lowest Priced Model Number and Price for each SIN: See Price List lc. SERVICES OFFERED: See Price List 2. MAXIMUM ORDER PER SIN: SIN MAXIMUM ORDER 54151ECOM $500,000 per Order/SIN 3. MINIMUM ORDER LIMITATION: $100 per Order 4. GEOGRAPHIC COVERAGE (DELIVERY AREA): Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and 17.S. Territories. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities. 5. 6. 7. 8. 9a. POINT OF PRODUCTION: United States BASIC DISCOUNT: Prices listed are net, discounts have been deducted and the industrial funding fee has been added. QUANTITY DISCOUNT: Additional 2% for Single Purchase Order at or above $125,000 PROMPT PAYMENT TERMS: Net 30 Days GOVERNMENT PURCHASE CARDS ARE ACCEPTED UP TO THE MICRO-PURCHASE THRESHOLD. 9b. GOVERNMENT PURCHASE CARDS ARE ACCEPTED ABOVE THE MICRO-PURCHASE THRESHOLD. 10. FOREIGN ITEMS: None 11 a. l lb. TIME OF DELIVERY: As negotiated between Contractor and Ordering Activity EXPEDITED DELIVERY: Contact Contractor llc. OVERIVIGHT AND 2-DAY DELIVERY: Contact Contractor lld. URGENT REQUIREMENTS: Contact Contractor 12. F.O.B. POINT: Destination 13a. ORDERING ADDRESS: QLESS, Inc. 1 SO S Los Robles Ave. STE 900 Pasadena, CA 91101 13b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA's) are found in Federal Acquisition Regulation (FAR) 8.405-3. Q-Less, Inc. GS-35F-209CA Page 3 (800) 405-4637 � �� Schedule Cnntract 14. PAYMENT ADDRESS: Same as ordering address 15. WARRANTY PROVISION: Standard Commercial Warranty 16. EXPORT PACKING CHARGES: NotApplicable 17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: Will be accepted above the micro purchase threshold 18. TERMS AND CONDITIONS OF RENTAL: NotApplicable 19. TERMS AND CONDITIONS OF INSTALLATION: NotApplicable 20. TERMS AND CONDITIONS OF REPAIR PARTS: NotApplicable 20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: NotApplicable 2L LIST OF SERVICE AND DISTRIBUTION POINTS: NotApplicable 22. LIST OF PARTICIPATING DEALERS: NotApplicable 23. PREVENTIVE MAINTENANCE: NotApplicable 24a. SPECIAL ATTRIBUTES: NotApplicable 24b. SECTION 508 COMPLIANCE INFORMATION: NotApplicable 25. DATA UNIVERSAL NUMBER SYSTEM (DUNS) NUMBER: 962453648 26. CONTRACTOR HAS REGISTERED IN THE SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE. CAGE CODE: 637M8 Q-Less, Inc. GS-35F-209CA Page 4 (800) 405-4637 � �� Schedule Cnntract AUTHORIZED GSA PRICING SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA PRICE On-Site Queuing (Remote Queuing), On- site Kiosk Customer Facing Interface, On-site Monitor: Customer Facing Display, Customer Engagement Center (CEC): Staff User Interface, Command Center (Account Configuration Tool): Staff Interface, QLess Histarical Reparts & Analytics, Ticket Printing Enabled (Requires Ticket Printer), Basic QLess Support Level Con6guration Per Location: Queues per location: 1-10, Transaction Types/Service Results: 1-12 Per Queue, Service Results: 30 Per Queue, Custom Fields: Unlimited Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo CSS: No special design requirements far Kiosk ar Monitor or CSS Style Sheet is 54151ECOM GVP19 On-Site Queuein Packa e/ EDU provided by the customer. $231.74 1-way SMS Rcmotc Queuing, QLess iOS and Andriod Apps Customer Facing Interface, Home Kiosk: User Web Join, On-site Kiosk: Customer Facing Interface, On-site Monitor: Customer Facing Display, Customer Engagement Center (CEC): Staff User Interface Command Center (Account Configuration Tool): Staff Interface, QLess Historical Rcparts & Analytics, Ticket Printing Enabled (Requires Ticket Printer), Basic QLess Support Level,Configuration Per Location: Queues per location: 1-10, Transacrion Types/Service, Results: 1-12 Per Queue, Service Results: 30 Per Queue, Custom Fields: Unlimited, Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo, CSS: No special design requirements for Kiosk or Monitor or CSS Style Sheet is provided by the 54151ECOM GMP19 1-wa SMS Remote ueuin customer. $463.48 Q-Less, Inc. GS-35F-209CA Page 5 (800) 405-4637 � �� Scheclule Cc.ntr.=.-t SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA PRICE 2-way SMS Interactive Queuing, QLess iOS and Andriod Apps Customer Facing Interface, Home Kiosk: User Web Join, On-site Kiosk: Customer Facing Interface, On-site Monitor: Customer Facing Display, Customer Engagement Center (CEC): Staff User Interface, Command Center (Account Configuration Tool): Staff Interface, QLess Historical Reports & Analytics, Ticket Printing Enabled (Requires Ticket Printer), Basic QLess Support Level, Configuration Per Location: Queues per location: 1-10, Transaction Types/Service Results: 1-12 Per Queue, Service Results: 30 Per Queue, Custom Fields: Unlimited, Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo, CSS: No special design requirements for Kiosk or Monitor ar CSS Style Sheet is 54151ECOM GIP19 2-wa SMS Interactive Queuein rovided b the customer. $695.21 Adding a language other than English to the kiosk and in some cases the SMS text 54151ECOM GAL19 Additional Lan u a e messa es $46.35 54151ECOM GCI19 Calendar Inte ration / EDU 2-wa calendar inte ration for Office 365 $46.35 Basic Flex Appointment Set-up: Up to 5: Resource Types (Ex: Advisor, Agent, Representative), Up to 5: # of Resources (Ex: Agent 1, Counselor, Dr. Jones), Up to 5: Transaction Types (Ex: graduation 54151ECOM GFA19 F1exA ointments / EDU check, immunization, ermit a lication $231.74 This is a real-time analytics tool providing key performance statistics, throughout the day, across the 54151ECOM GDB19 Live Dashboard / EDU or anization usin QLess. $46.35 Q-Less, Inc. GS-35F-209CA Page 6 (800) 405-4637 � �� Scheclule Cc.ntr.=.-t SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA PRICE API Access - over 125 RESTfuI web service APIs offering precise control over queue management, customer experience, 54151ECOM GAPI19 QLess API Access / EDU monitorin , and re ortin . $46.35 Ability to send to a short survey via SMS 54151ECOM GSS19 SMS Surve / EDU u on com letion of service $46.35 Additiional Queues per location: 11- 54151 ECOM EQ4-819 20/EDU Additiional Queues er location: ll-20 $92.70 Additiional Queucs per location: 21- 54151ECOM E 9-1219 30/EDU Additiional ueues er location: 21-30 $18539 Additiional Queues per location: 31- 54151ECOM EQ13-219 40/EDU Additiional Qucucs per location: 31-40 $278.09 Office Size: 0- 2,500 pil/m 11-15: Resource Types (Ex: advisor, agent, representative), 11-15: # of Resources (Ex: agent 1, counselor, Dr. Jones), 11- Complex Flex Appointments Set-up 15: Transaction Types (Ex: graduation 54151ECOM GCFASII-1519 Small Size Office GOV check, immunization, ermit a lication $139.04 Q-Less, Inc. GS-35F-209CA Page 7 (800) 405-4637 � �� Scheclule Cc.ntr.=.-t SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA PRICE Office Size: 2,501 - 5,000 piUm ll-15: Resource Types (Ex: advisor, agent, representative), 11-15: # of Resources (Ex: agent 1, counselor, Dr. Jones), 11- Complex Flex Appointments Set-up 15: Transaction Types (Ex: graduation 54151ECOM GCFAMll-1519 Medium Size Office) GOV check, immunization, ermit a lication $278.09 Office Size: 5,000+ pil/m 11-15: Resource Types (Ex: advisor, agent, representative), 11-15: # of Resources (Ex: agent 1, counselor, Dr. Jones), 11- Complex Flex Appointments Set-up 15: Transaction Types (Ex: graduation 54151 ECOM GCFALII-1 519 Lar e Size Office GOV check, immunization, ermit a lication $556.17 LDAP Integration up to 100 employees 54151ECOM LDAPINT LDAP Inte ration si n-on $18539 Single sign-on provides your staff with the ability to sign into Queue Manager and CEC with their organizational credentials. SSO up to 0- 100 employee sign-on SAML integration (set up included), QLess only authenticates using SAML. Our identity provider is AuthO. SSO is supported for both Queue Manager (QM) and CEC. SSO requires Single Sign-on Integration (SSO) / 0- that your staff members have an account 54151 ECOM ESS019 100users 100 users in our s stem as well. $92.70 Single sign-on provides your staff with the ability to sign into Queue Manager and CEC with their organizational credentials. SSO up to 101 - 200 employee sign-on SAML integration (set up included), QLess only authenticates using SAML. Our identity provider is AuthO. SSO is supparted for both Queue Manager (QM) and CEC. SSO requires Single Sign-on Integration (SSO) / that your staff inembers have an account 54151ECOM ESS019 200users 101-200 users in our s stem as well. $139.04 Q-Less, Inc. GS-35F-209CA Page 8 (800) 405-4637 � �� Scheclule Cc.ntr.=.-t SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA PRICE Single sign-on provides your staff with the ability to sign into Queue Manager and CEC with their organizational credenrials. SSO up to 201 - 300 employee sign-on SAML integration (set up included), QLess only authenticates using SAML. Our identity provider is AuthO. SSO is supported far both Queue Manager (QM) and CEC. SSO requires Single Sign-on Integration (SSO) / that your staff inembers have an account 54151ECOM ESS019 300users 201 -300 users in our system as well. $185.39 Single sign-on provides your staffwith the ability to sign into Queue Manager and CEC with their arganizational credentials. SSO up to 301 - 400 employee sign-on SAML integration (set up included), QLess only authenticates using SAML. Our identity provider is AuthO. SSO is supparted for both Queue Manager (QM) and CEC. SSO requires Single Sign-on Integration (SSO) / that your staff inembers have an account 54151ECOM ESS019 400users 301 -400 users in our s stem as well. $231.74 On-Site Queuing (Remote Queuing), On- site Kiosk: Customer Facing Interface, On-site Monitor: Customer Facing Display, Customer Engagement Center (CEC): StaffUser Interface, Command Center (Account Configuration Tool): Staff Interface, QLess Historical Reports & Analyrics, Ticket Prinring Enabled (Requires Ticket Printer), Basic QLess Support Level, Configuration Per Location: Queues per location: 1-10, Transaction Types/Service Results: 1-12 Per Queue, Service Results: 30 Per Queue, Custom Fields: Unlimited Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo, CSS: No special design requirements for Kiosk or Monitor ar CSS Style Sheet is 54151ECOM EVP19 On-Site Queuein Packa e/ EDU rovided b the customer. $0.46 Q-Less, Inc. GS-35F-209CA Page 9 (800) 405-4637 � �� Scheclule Cc.ntr.=.-t SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA PRICE 1-way SMS Remote Queuing, QLess iOS and Andriod Apps: Customer Facing Interface, Home Kiosk: User Web Join, On-site Kiosk: Customer Facing Interface, On-site Monitor: Customer Facing Display, Customer Engagement Center (CEC): Staff User Interface, Command Center (Account Configuration Tool): Staff Interface, QLess Historical Reparts & Analytics, Ticket Printing Enabled (Requires Ticket Printer), Basic QLess Support Level, Configuration Per Location: Queues per location: 1-10, Transaction Types/Service Results: 1-12 Per Queue, Service Results: 30 Per Queue, Custom Fields: Unlimited, Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo, CSS: No special design requirements for Kiosk or Monitor ar CSS Style Sheet is 54151ECOM EMP19 1-wa SMS Remote Queuin rovided b the customer. $0.93 2-way SMS Interactive Queuing, QLess iOS and Andriod Apps: Customer Facing Interface, Home Kiosk User Web Join, On-site Kiosk: Customer Facing Interface, On-site Monitor: Customer Facing Display, Customer Engagement Center (CEC): Staff User Interface Command Center (Account Configurarion Tool): Staff Interface, QLess Historical Reparts & Analytics, Ticket Printing Enabled (Requires Ticket Printer), Basic QLess Support Level, Configuration Per Location: Queues per location: 1-10, Transaction Types/Service Results: 1-12 Per Queue, Service Results: 30 Per Queue, Custom Fields: Unlimited, Client Branding within Customer Facing Kiosk and Monitor: Basic Client Logo, CSS: No special design requirements far Kiosk or Monitor ar CSS Style Sheet is 54151ECOM EIP19 2-wa SMS Interactive Queueing rovided by the customer. $139 Adding a language other than English to the kiosk and in some cases the SMS text 54151ECOM EAL19 Addirional Lan u a e messa es $0.05 Q-Less, Inc. GS-35F-209CA Page 10 (800) 405-4637 � �� Scheclule Cc.ntr.=.-t SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA PRICE 54151ECOM ECI19 Calendar Inte ration / EDU 2-wa calendar inte ration for Off'ice 365 $0.09 Basic Flex Appointment Set-up: Up to 5: Resource Types (Ex: Advisor, Agent, Representative), Up to 5: # of Resources (Ex: Agent 1, Counselor, Dr. Jones), Up to 5: Transaction Types (Ex: graduation 54151 ECOM SS FlexA ointments / EDU check, immunization, ermit a lication $0.23 This is a real-time analyrics tool providing key performance statistics, throughout the day, across the 54151 ECOM EDBl9 Live Dashboard / EDU ar anization usin Less. $0.09 API Access - over 125 RESTfuI web service APIs offering precise control over queue management, customer experience, 54151ECOM EAPll9 QLess API Access / EDU monitorin , and re ortin . $0.05 Ability to send to a short survey via SMS 54151ECOM ESS19 SMS Survcy / EDU upon complction of scrvicc $0.09 Up to 5: Resource Types (Ex: Advisor, Agent, Representative) Up to 5: # of Resources (Ex: Agent 1, Counselor, Dr. Jones) Up to 5: Transaction Types (Ex: Moderate Flex Appointments Set-up / graduation check, immunization, permit 54151ECOM EFA6-1019 EDU a lication $38.62 Q-Less, Inc. GS-35F-209CA Page 11 (800) 405-4637 � �� Scheclule Cc.ntr.=.-t SIN MFR PART NO PRODUCT NAME PRODUCT DESCRIPTION GSA PRICE 11-15: Resource Types (Ex: advisor, agent, representative) ll-15: # of Resources (Ex: agent 1, counselor, Dr. Jones) 11-15: Transaction Types (Ex: Complex Flex Appointments Set-up / graduation check, immunization, permit 54151ECOM EFAll-1519 EDU a lication $77.24 Q-Less, Inc. GS-35F-209CA Page 12 (800) 405-4637 Exhibit B Cooperative Contract GS-35F-209CA �s� � �, (Vendo�; Fo�:: ko cFang=_ vc.U� corpz�y irforrnation C1Y7t�"t�2C"�UY �Y�{{7YYi1Lf�fC`+1 Cantract �: G5-35F-�O�CA SflClo-ECo[lo€111C ; sma; �us:ress �ontra�tor; QLESS, IrJC, sea �erk�fed Sma I�iaadvar-zaed �usineas Add�ess; 150 5 LOS ROBLES AVE STE 900 =�� L�r=,actor nat Faund on :he Ex�:uded PASAQEfJA, c� �iioi-2�s� Rarti=e _ietsyster, PhOne: 915-39E}-1650 Uot•t, F�.,t o= Co,tack; Amy Pavrell E-M�il: j�hi�.L�rotk:{:qless.carn Phonz; 21i-239-?716 �+U�� AGCr=55; �ltt�}; "�I2SS CD�'1lr' E-I-'a'I; amy,po�:re�.��sa,�o�,r DUNS; 952453b48 �vantract ClausesfExceptaans: NAIC.5 ; 51821�� . c 5��_ -it•e ��y,� h'�Itiple �k4f3f� S�hedvla �. ievl khe spec:Fics .ar this car.krzc: �cr=-a=k�r U?='r�ata v, r`r�c= —iia C�r-a�t Cip:'cr ucrv:-act E�� f,�n�=r :'�-ica a: Fz•ioj =�� Da.e Da=e Ca=eoo^; C�-3�F-249v.4 � `•1ar L�: 2.^i?5 Mar 14, 2035 �diS1ECOh1 0 L`+1 L`ie�.r Catal�g �� M,� ��.:�f3ntagPi ,�� .".:�'{�ntageJ � �� Company Address 150 S Los Robles Ave. Pasadena, CA 91101 US General Information Quote Name City of Fort Worth Courts Renewal 2021 - GSA Quote Number 00003540 Account Owner Lisa Wilt Email kristen.becker@qless.com Customer Contact Information Contact Name Rochell Thompson Phone (817) 392-2255 Email orenda.thompson@fortworthtexas.gov Address Information Ship To Name City of Fort Worth - Planning Dept (GSA) Terms Term of Contract 1 Year Billing Terms Annual Created Date 4/20/2021 Expiration Date 4/1/2021 AP Contact Name April Jacquez AP Contact Phone (817) 392-6056 Number AP Contact Email april.jacquez@fortworthtexas.gov Address Bill To Name City of Fort Worth - Planning Dept (GSA) Bill To 1000 Throckmorton Street Fort Worth, Texas 76102 United States Payment Term N 30 Quote Line Items GSA - Interactive Remote Mobile Queueing (Push Back, Status Updates, Leave Interactive Notification, On My Way). The solution is Internet-based and includes upgrades $695.21 12.00 22.93% $6,429.58 Remote Mobile and maintenance on a regular basis at no additional cost. 3000 people in line / Queueing month (pil/m) Subtotal Discount Sales Tax Total Grand Total New QLess Support Options & Miscellaneous Notes BASIC SUPPORT - Included at no charge • Access to Knowledge Base • Phone and Email Support PREMIUM SUPPORT - 20% OF ANNUAL LICENSE FEES ($3,000 Minimum) Miscellaneous Notes $8,342.52 22.93% $0.00 $6,429.58 SR 74837 GSA number contract GS-35F-209CA April 11, 2021 - April 10, 2022 � �� Company Address 150 S Los Robles Ave. Pasadena, CA 91101 US • 20% of Annual Licensing ($3,000 Minimum) • Access to Knowledge Base • SLA with faster resolution time • Online, Phone with Zendesk Talk and Email Support Additional Details Terms and Conditions Modified Terms and Conditions �. The customer agrees to allow QLess to promote that you are a customer of QLess. 2. The customer is responsible for providing electricity, Internet access, a computer, and a QLess-supported browser at each point of service. s. Payable upon receipt a. The launch is defined as the Delivery of the standard QLess solution along with the admin login. 5. In the QLess iOS and Android Apps, customers have to be provided the ability to request priority and trade places with another customer s. To avoid interruption of service, the contract will auto-renew for successive terms (1-time fees excluded) until canceled in writing at least 90 days in advance of the end of the then-current term. �. Rates above include account setup, initial configuration & training. s. This Service Order outlines the project and all the deliverables by QLess. It supersedes all prior agreements or discussions with the company. s. Unless otherwise noted, client subscription will begin upon receipt of the Engineering welcome letter and when admin access is granted or continued. This shall also constitute the renewal date upon completion of the subscription term. In exceptional instances where renewal invoicing is delayed while services are still active, any lapsed invoicing periods will be retroactively applied, and the renewal date will remain as aforementioned. Customer and QLess Signature Account Name City of Fort Worth - Planning Dept (GSA) Name ��:�zl�lerie as inlar�.��G SIgIl8tUf2 vaie�rew�snr�vm��ap�za,aouia:o�c , Date A�3� �0�1 Prepared By Kristen Becker Title � �e�� ccoun�ana Signature �«�J Date 4 0 2 0 21 � �� Company Address 150 S Los Robles Ave. Pasadena, CA 91101 US