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Submitted by:
OFF1c1A REcoRD Roy Stanyer
CITy SECRETARY Dell Global Services
11
WORTH,TX
7/19/2012
08-20-12 P n 4 :4 1 1 N o Copyright 2012.Dell Inc. All rights reserved.
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Table of Contents
1.0 overview and Shared Objectives ,a■■r..■...■..■...■r■....r■a.■........■a■■..■■.■aa...a........a..■......r■.3
2.o Project Scheduling.........■.■r■.■.■r■■■■■.....■■■r...■■■■...■■■■r....■moommmonsomemom■r.a...■.■.....mousses■r■.....3
3■0 Project Scope and Definition■.....................................■.......r..,...........r............■.......4
4.0 Deliverables ....r...,......,■ar■..r...............................■,......,......■.................■..■.........,r.....■.9
5.0 Assumptions and Customer Responsibilities■■■....■rr.■....■■■■r..■a.■.■..r■..■■■.a.aMa■■........■V
5.0 Change Control Process■..■■■■.■■■.■■■r■■■■■ r■or■■■■.■■.■■■r....■■.■■r...■■■r■...a■■■■■....■.rr■..■....■r■■��
7.0 Dell Personnel Skills and Qualifications.....■....a.......................r.,..............■..........7 3
8.0 Payment Criteria■■■■■■■..a...■■■■■■■■a..■■.■■■.a a...■■■■■■.■■..r.■■■a■a■..■■■■■.■...■■■■■■..ra■■■.■.■..■■■■■■■■...a■14
9.0 Termination......................................a......r........,.....................,..■....a....■■.......r.........15
10.0 order of Precedence .....OEM a MEMO Ono seem MeONE Now■....■■MEN.a.....arr.seems mono*ass..■moose one..one mesa am moo mm■■15
11.0 Signature................■..........r.■.........r.....a....■■.■..■.....r.......a....................,....r..........■....15
ContactSummary ....................■..........................................r.■■.■...........r..........,...a.,..........,17
Appendix— Dell Training and Education Services............... 18
@ Copyright 2012. Dell Inc.All rights reserved.
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Statement of Work For
city of Fort Worth
This Statement of Work("SOW") is between Dell Marketing L.P. Confidential ("Dell"), and City of Fort
Worth ("Customer'') for the services described in this SOW(individually, the"Service"or collectively, the
"Services") and is effective as of the date last executed in the Signature section below.
The services shall be performed in accordance with this SOW and the State of Texas Department of
Information Resources Contract DIR-SDD-890-Tx the"Agreement". Neither Dell nor its representatives,
employees, contractors and/or subcontractors take responsibility for, nor are they liable for, any decisions
made in the development of any systems, products, or software solutions that are made by, or for,
Customer, or by employees or other representatives, contractors and/or subcontractors of Customer.
Enterprise Vault Implementation
1.0 Overview and Shared Objectives
The Services objective is to assist the Client with the Enterprise Vault implementation within Exchange
messaging environment and data migration of 1TB of Mimosa data. The Enterprise Vault implementation
services will be time and material and data migration will be fixed price with the goal of:
• Deploying Mailbox Archiving
• Deploying Journal Archiving
• Deploying Virtual Vault
• Deploying Discovery Accelerator
• Migrating 1 TB of existing Mimosa Data to Enterprise Vault
Dell agrees to deliver to Customer the Services described in Section 3 herein.
2.0 Project Scheduling
This project is estimated to take thirty-two(32) business days.
Phase
Estimated Duration
Project Kick Off 1 day
Design 5 Days
Implementation 15 Days
Data Migration 11 days
TOTAL 32 Days
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&0 Project Scope and Definition
Dell will perform the tasks for this Service as follows:
Phase Tasks
Project Kickoff Dell will initiate a planning discussion to prepare for the design, implementation
and deployment of Enterprise Vault components identified above. The topics
outlined below will be discussed during the meeting:
• Review roles and responsibilities
■ Confirm primary Customer point of contact
• Confirm engagement logistics
• Review scope of services
■ Review resource requirements
• Review Customer readiness and engagement pre-requisites
• Discuss desired timeline
• Review phase and project acceptance criteria and process
Solution Design The Solution Design enables Dell to collect and validate pertinent information
about the Customer objectives and environment for Enterprise Vault components.
The Solution Design document defines the target architecture and provides detail
of hardware, software and storage requirements. The activities to be performed
include:
• Collect design related information via Solution Design questionnaire and
relevant Symantec tools
• Dell will facilitate a technical workshop(delivered remotely) to discuss the
client's expectations and answer questions regarding the Enterprise Vault
solution. The Dell Architect will use the data provided to produce a formal
Enterprise Vault Solution Design document.
■ "the Enterprise Vault Solution Design document will include a review of
the current environment, proposed Enterprise Vault environment, a list of
recommended hardware and software estimates necessary to
successfully manage the solution.
• Dell will facilitate a formal review of the Enterprise Vault Solution Design
with the Client's project team.
• Client and Dell will mutually agree, in writing, to the final Enterprise Vault
Solution Design prior to initiating the next project phase
Suggested Customer Team participants in the technical workshop include
the:
■ Project Manager
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Technical Consultant(s)
Systems/EmaiVSQL Administrator(s)
Storage Administrator{s}
Backup Administrator(s)
• Network Administrator(s)
Business Stakeholders
Implementation Dell will assist Customer with the installation, configuration and testing of
Enterprise Vault in production environment. The following activities will be
performed:
Preparation of Enterprise Vault Environment
The Customer will perform the following preparation steps; Dell will verify the
environment ready for the Enterprise Vault Installation:
• Validate provisioned hardware against requirements
• Windows Servers for Enterprise Vault Implementation
• Storage for Vault Stores), Indexes, and SQL Databases
• SQL Connectivity
• Verify accounts and access rights (Exchange/Domino, MSMQ, Service
Account, SQL, and Windows)
• Review and validate prerequisite software and configuration including
Message Queuing, IIS 1 Pool Accounts,ASP, MDAC, Net Framework,
and Outlook 1 CDO
• Create Enterprise Vault site "Alias"through DNS Manager on primary
DNS server
• Create Enterprise Vault service account mailbox
• Obtain temporary Enterprise Vault license key, (if not already done)
• Review Client Enterprise Vault environment
• Verify Client Enterprise Vault environment is working properly
Enterprise Vault Installation tasks in the production environment
• Run Enterprise Vault Deployment Scanner to verify that environment
meets the pre-requisite for Enterprise Vault
■ Install Enterprise Vault Server software
• Run configuration routine to establish system defaults and variables
including SQL directory databases, establish Enterprise Vault site, add
servers to site and select data storage areas
• Initiate Administration Console, set partition, create vault store, create
new archive, add shopping service and establish retention category
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Review new site Settings
Storage Management Advanced
Mailbox Archiving, outlook Web Access
• configure mailbox archiving targets, policies and tasks
• Schedule the mailbox archiving tasks
• Configure Provisioning groups
• configure Enterprise Vault Monitoring Database
• configure Enterprise Vault Audit Database
• configure Enterprise Vault Reports
• Configure Role-based administration
• configure Enterprise Vault to function with outlook\Domino Web Access
(oWA/DWA)on up to four(4) messaging servers
• Review methodology for deploying Enterprise Vault User Extensions for
Outlook or Domino
• Test deploying Enterprise Vault User Extensions for outlook or Domino
• Test client connectivity, enabled mailboxes and Enterprise Vault
functionality
• Test searches via Archive Explorer
• Analyze any Enterprise Vault application events in Windows Event Viewer
• confirm all settings within the Enterprise Vault Administration console
• Run and review results in Report Mode
• Analyze results in the Usage Report Web results page
0 Demonstrate the flexibility of message archiving
• Perform tests for mailbox archiving polices
• Pilot the deployment of Enterprise Vault user extensions and Enable
Mailbox Archiving on up to ten (1 o) pilot users machines
• Assist to generate configuration report using the configuration reporter
utility(EVCR)
• Facilitate up to two (2)knowledge transfer sessions for IT engineering
staff on Enterprise Vault standard practices, monitoring and
troubleshooting. 2 hours per session
Virtual Vault
• Review Virtual Vault capability within Enterprise Vault
• configure Enterprise Vault for Virtual Vault
• Demonstrate the use of Virtual Vault on test machines
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PST Migrator
• Review PST migration options capability with Enterprise Vault
• Develop the PST file harvesting strategy
• Configure Enterprise Vault for PST migration
• Demonstrate methods to search and discover PST files
• Import up to 1OGB PST files while maintaining the original folder
hierarchy of folders within the PST files
Public Folder Archiving
• Review Public Folder archiving strategy
• Configure Public Folder archive, tasks, targets and policies for up to two
(2) Exchange Public Folder Servers
Schedule Public Folder Tasks
• Perform tests for Public Folder archiving polices
E-discovery Standard
Journal Archiving
• Client enables message journaling for the specified Email environment
• Configure Enterprise Vault Journaling service to archive and remove all of
the collected email items
• Demonstrate the process of Enterprise Vault Journaling from Email
Journaling
Discovery Accelerator
Dell will work with Customer's IT and Legal personnel to create sample Discovery
Accelerator"cases"and "searches"to demonstrate functionality and proper
configuration. The sample cases provide models, using Discovery Accelerator
administration, storage, search, and review and reporting capabilities from which
organizations can create production Discovery Accelerator cases. Discovery
Mapping is intended only to prepare Customer's organizations for discovery
activities; it is not intended to assist organizations with discovery associated with
actual litigation.
• Install and configure Discovery Accelerator server
• Test connectivity to Journal Archive and Mailbox Archive
• Prepare up to two(2)sample cases and reports
• Test Searches.
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• Test SQL scheduling.
• Facilitate up to four(4) knowledge transfer sessions for discovery
Accelerator(2 hours per session)
Data Migration • Remote installation of up to 1 migration server(s)
Installation and
Testing • Review configuration of ingestion connector
• Test and review migrating of up to 25 GB into Enterprise Vault from
Mimosa
• Modify configuration based on Best Practice Guidelines.
• Analysis of migration speed
0 Dell will validate that test data migrated is accessible and searchable
• Client will sign-off on report upon acceptance/verification of migration
sample data.
• Dell will provide training on monitoring the migration process using the
Data Migration Tool for up to three(3) End Customer Administrators
• Dell engineers will manage this Phase remotely through a secure VPN
and WebEx connection
Data Migration • End Customer will begin the migration of all existing Mimosa data to the
Rollout Enterprise Vault System
* End Customer will manage the migration process internally and provide
all project management
0 End Customer shall be responsible for the data migration and all steps
included in the process seven days per week 24 hours per day(7x24).
End Customer's responsibilities include, but are not limited to continuous
monitoring of the their migration tool set and insuring the migration tool
extracts and processes data 7x24, and data integrity
• Dell will provide remote support
• End Customer will commence the Chain of Custody database that tracks
all relevant message information and included as part of validation testing
• End Customer will be responsible for producing exception reporting of all
messages that could not be migrated, in addition to any other required
reports and status calls as required by End Customer
• It is estimated that the total data volume for migration during this Phase is
up to 1 TB of compressed data
• End Customer will provide Dell a weekly copy of verification report to
determine volume of data successfully migrated
Project closeout • Review documentation and project activities
• Participate in Closeout meeting and review sign off documentation
As used in this SOW, knowledge transfer, demonstrations and documentation, and all references thereto,
and the pricing quoted herein specifically exclude any Dell training and certification services, Knowledge
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............transfer outlines only a high level informal transfer of basic knowledge of the Dell services from the Dell
Consultant to Customer's local contact or IT representative. Dell training and certification offerings are
available to Customer subject to a separate price quote.
4.0 Deliverables
The following is a list of deliverables that will be provided to Customer under this SOW subject to time
authorized through this SOW.
Deliverable Description Method of
Delivery
Design • Solution Design document defines the PDF Format
target architecture and provides detail of
hardware, software and storage
requirements
Implementation • Enterprise Vault Configuration Report PDF Format
Data Migration Installation and • Installation of up to 1 migration server and Test Results
Testing 0 Acceptance
Migration of up to 25 GB complete
Form
Data Migration Rollout • Migration of up to 1 TB compressed data End Customer
complete performs this
• Chain of Custody Reports(s)for up to 1 phase
TB of compressed data
5.0 Assumptions and Customer Responsibilities
Assumptions:
Dell may make certain assumptions while specifying the Services and deliverables detailed in this SOW.
It is the Customer's responsibility to identify any incorrect assumptions or take immediate action which will
make all of Dell's assumptions correct. Dell has made the following specific assumptions while specifying
the Services detailed in this SOW:
1. If the assumptions used to develop the SOW are found to be incorrect, the parties agree to
meet and negotiate, in good faith, equitable changes to the SOW, Service Levels and/or Fee
Schedule, as appropriate.
2. The prices for the Services are based on Customer's environment as known by Dell at the
time of execution of this SOW. If the volumes, consumption factors or requirements change
by+/-five(5%) percent, Dell will adjust the pricing to reflect these changes.
3. The resources to perform the Services shall be available (including any travel time) Monday
through Friday, 8:00 a.m. to 5:00 p.m. local Customer time(excluding nationally-observed
holidays)based on a forty(40) hour week, unless previously agreed upon between Customer
and Dell.
4. Dell reserves the right to perform portions of the work remotely according to a schedule
mutually agreed to by both Customer and Dell.
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5. A typical schedule involves working remotely at least one business day per week to complete
deliverables and/or any applicable documentation. Additional fees may apply for
travel/Services outside of this timeframe.
S. This SOW includes travel to one domestic locations}within the continental United States as
detailed in this SOW. Any additional travel to other locations is considered out of scope and
will require the approval of Customer via the change control process detailed in this SOW.
7. Dell is not responsible for resolving compatibility or other issues that cannot be resolved by
the manufacturer or for configuring hardware or software in contradiction to the settings
supported by the manufacturer.
8. Dell is not responsible for project or Service delivery delays caused by Customer facility or
personnel challenges.
9. Completing transition within the agreed timeframe is contingent upon Dell receiving the
necessary customer information and gaining access to the necessary Customer resources,
personnel, and facilities in a timely manner.
10. Dell's pricing does not assume the responsibility of any Customer or third party personnel,
hardware, software, equipment or other assets currently utilized in the Customer's operating
environment.
11. Dell reserves the right to sub-contract portions or all of the requested Services.The City and
Deli acknowledge that Dell will subcontract some of the services, and that Dell has provided
notice to the City of the subcontractors). Dell will remain responsible for the performance of
the services in accordance with this SOW.
12. Issue the signed SOW and supporting Purchase Order no later than three weeks prior to the
requested start date
13. Service provider will provide Enterprise Vault User Extensions .msi file for deployment
14. The Mimosa System is in a healthy condition, meaning that Mimosa is running and useable.
15. The Data Migration Server(s)will have the same configuration and pre-requisite software as
the production EV Server(s)
16. Appropriate disk space is allocated for archive storage and indexes
17. Project time lines and recommendations may vary as discovery of the End customer
environment takes place
18. The total amount of data to be migrated is up to 1 TB of Mimosa data.Any other data is out of
scope for this project
19. Email messages greater than 200MB are to be handled separately as exceptions
20. After test data and migration speeds are analyzed, Deli will confirm if the migration speed is
aligned with assumptions. The migration speeds might impact project timeline.
21. Dell engineers will attempt to migrate one hundred percent(1100%) of the data. All items that
fail to migrate shall be detailed in an exceptions report which will be delivered to End
Customer for review. For items that cannot be migrated due to reasons not attributable
to the migration fool(i.e. corrupt items(corrupt items include items that cannot be
accessed by Mimosa or items that have been compromised by antivirus scans) or
missing items), Dell will make a commercially reasonable effort to assist customer in
diagnosing the cause for failure. if Customer requires assistance beyond what the Dell
Project Manager has deemed reasonable, customer will be requested to purchase said
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services. Additionally, project acceptance shall not be withheld by End Customer so long as
the failure is not attributable to the migration tool.
22. Additional fees will apply for volumes greater than specified in this SOW
23. Dell will provide remote support services for Data Migration Tool after Data Migration
Installation and Testing phase of this SOW to the Client for up to three(3) months. Additional
support T&M or fixed rates will be provided after that term has expired or upon request
24. Dell will provide remote support services to the Client following Data Migration Installation and
Testing Phase of this SOW. Dell support is available at sur)i)ort@Dell.com as a first level
request. Dell support hours are 8:00am EST-6:00pm EST Monday through Friday. Holidays
and weekends are not included. Dell will provide telephone support as required for resolving
support issues as a second level of support and response. Dell has included remote support
services up to twenty(20) non-consecutive hours as part of this SOW. Additional T&M or
fixed fee rates for additional hours will be provided upon request.
26. Dell assumes both the end customer and Dell will have access 24 hours/day, 6 days/week
and 20hrs/day on weekends available for the migration process and the Client will provide
stable power and network access to all systems as necessary.
26. The project start date and expected end dates will not be delayed by more than one month
and in the event they are,the end customer and Dell team will review the impact to the
project, reassess timelines and possible costs
27. The current EV environment will not change during the timeframe of the project and in the
event EV version is upgraded or other significant changes are made, the end customer and
Dell team will review the impact to the project, reassess timelines and possible costs
28. eDiscovery searches or archiving of new data may reduce availability of processing power on
EV servers. The end customer will notify Deli in advance of any changes that may affect the
EV or Exchange environment and allow end customer and Dell team to reassess timelines
and possible cost changes
29. Dell will determine the engineers and team within Dell to be allocated to each phase in this
SOW. The end customer is responsible for having technical resources available for all
components of the existing environment.
30. Any Encrypted data that is in Mimosa will be documented that it is encrypted and a process to
either disregard the encrypted items will be followed or a predefined process to decrypt the
items and ingest into EV will be followed.
Customer Responsibilities:
Both Customer and Dell are responsible for collaborating on the execution of the Services. Dell's
responsibilities have been set forth elsewhere in this SOW. Customer agrees generally to cooperate with
Dell to see that the Services are successfully completed. Customer agrees to the following assigned
responsibilities:
1. Prior to the start of this SOW, Customer will indicate to Dell in writing a person to be the single
point of contact, according to project plan, to ensure that all tasks can be completed within the
specified time period. All Services communications will be addressed to such point of contact
(the"Customer Contact"). Failure to do so might result in an increase in project hours and/or
length in schedule.
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2. Customer will provide technical points-of-contact,who have a working knowledge of the
enterprise components to be considered during the Services ("Technical Contacts"). Dell may
request that meetings be scheduled with Technical Contacts.
3. The Customer Contact will have the authority to act for Customer to the extent permitted by
Customer's policies and regulations in aspects of the Service including bringing issues to the
attention of the appropriate persons within Customer's organization and resolving conflicting
requirements.
4. The Customer Contact will ensure that any communication between Customer and Dell,
including any scope-related questions or requests, are made through the appropriate Dell
Project Manager.
5. The Customer Contact will provide timely access to technical and business points of contact
and required data/information for matters related to the scope of Service.
6. The Customer Contact will ensure attendance by key Customer contacts at Customer
meetings and deliverable presentations.
7. The Customer Contact will obtain and provide project requirements, information, data,
decisions and approvals within five(5)working days of the request, unless both parties agree
to a different response time.
8. Customer may be responsible for developing or providing documentation, materials and
assistance to Dell and agrees to do so in a timely manner. Dell shall not be responsible for
any delays in completing its assigned tasks to the extent that they result from Customer's
failure to provide such timely documentation, materials and assistance.
9. The Customer Contact will ensure the Services personnel have reasonable and safe access
to the Project site, a safe working environment, an adequate office space, and parking as
req u i red.
10. Customer will inform Dell of all access issues and security measures, and provide access to
all necessary hardware and facilities required to perform the services
11. Customer is responsible for providing all hardware, software, telephone internet access, and
facilities in a timely manner for the successful completion of the Services. Facilities and power
must meet Dell's requirements for the products and Services purchased.
12. Customer agrees to complete a customer satisfaction survey. Customer will not be required to
recommend the services of Dell, or any of Dell's subcontractors, who provide services under
this Agreement
13. End customer will deploy Enterprise Vault User Extensions using internally approved
deployment mechanism
14. End customer will configure SQL as required. Service provider will install Enterprise Vault SQL
databases
15. End customer will leverage SAN, DAS or SAS to store Enterprise Vault indexes
16. End customer will drive the internal change management requirements
17. End Customer is responsible for maintenance of the Mimosa System
18. Dell assumes End customer will have, at a minimum, a functioning EV 9.0 system with SQL
2665 backend as part of the installation services
19. The End customer will have a minimum of one (1) dedicated migration servers and one (1)
SQL migration server. The SQL server will have a minimum of Microsoft SQL 2005 installed.
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Each migration server requires 100 GB of locally attached storage to allow for storage of
migration logs and quarantined data. The SQL server storage requirements will be
determined at the start of the project.
20. End Customer will provide full chain of custody reporting for Mimosa data migration
21. `rhe End Customer is responsible for keeping a copy of data backup for easy restoration and
the restoration process if required
22. Deli is not responsible for project delays outside of this SOW.The End Customer will review
deliverables within 3 working days, as a longer feedback cycle may impact the project
schedule and cost
23. End Customer will be responsible for provisioning the infrastructure: server hardware,
operating system, SQL server license, etc
24. The End Customer to provide all network addressing and configuration information
Data Backup
Data loss, data backup, and limitation of liability shall be governed by Appendix A, Section 9.1.
and 9.K. of the Agreement, as restated, and amended.
6.0 Change Control Process
The "Change Control Process" is the process that governs changes to the scope of the Services during
the term of this SOW.The Change Control Process will apply to new Services components and to
enhancements of existing Services.
A written "Change Order" will be the vehicle for communicating any desired changes to the Services. It
will describe the proposed change to Services scope, pricing, resources, tasks, and deliverables; the
reason for the change; related assumptions and Customer responsibilities; and the schedule and price
impacts of the change. The Dell Project Manager will draft the Change Order document based on
discussions with Customer and Dell team. Only changes included in a Change Order signed by both
Customer and Dell will be implemented.
In some cases, a Change Order will authorize Dell to study the impacts that a proposed change will have
in terms of required changes to Services scope, schedule, and price. If, upon completion of the study,
Customer agrees to proceed with an identified scope change, the Dell Project Manager will draft a
separate Change Order to detail the specifics associated with that change.
7.0 Dell Personnel Skills and Qualifications
Dell, will, at its sole discretion, determine the number of personnel and the appropriate skill sets
necessary to complete the Services. Customer understands that Dell resources may include employees
of Dell and/or a service provider or subcontractor to Dell. Deli personnel may work on-site at Customer
location or off-site at a Dell or other location as determined by the needs of the Services and by specific
agreement of the Customer project manager. Dell has identified the following initial resource levels for
these Services. Key responsibilities for the resources are identified below.
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Project Manager(PM)
• Single point of contact and accountability for successful delivery of the Services
• Maintain focus on time, cost and scope
• Coordinate and facilitate kick-off, status, deliverable review and closeout meetings
• Establish and manage the Services schedule, communications and status reporting
• Provide up to one status call and one brief status report per week
• Identify, monitor and manage Services risk, issues and escalations
• Facilitate change management as needed
• Confirm the Services delivered are in accordance with the SOW
• obtain deliverable and Service completion acceptance from Customer
• Project management activities are conducted remotely, with minimal onsite time (e.g., kickoff,
deliverable review, closeout)
Technical Consultant
• Understand server architecture technology and product requirements
• Have demonstrated experience and knowledge in server set-up and configuration
• Be familiar with industry standards and vendor specifications
• Participate in planning review sessions when designated
8.0 Payment Criteria
Time&Material: Payment for Services is an estimated fee of US. $74,796.00 for 278 hours based on
estimated time for all Dell resources as indicated below. Included in this price is $8,090.00 for estimated
expenses. This also includes $6,600.60 for the Data migration tool. rrhis is Dell's good-faith estimate of
the total amount the Services will cost, but is not a fixed fee. Dell does not guarantee the Services will be
completed for such amount. rrhe actual cost will be based on the actual time spent by various Dell
resources assigned plus expenses incurred, and may be more or less than the estimate.
'rime will be invoiced at the following Rates:
Role Rate/H r. Estimated
Hours
Consultant $233.00 168
(Senior EV
Engineer)
Consultant $233.00 84
(Migration)
Project Manager $80.00 26
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Invoice/Payment Terms: Invoices for Services will be issued on a monthly basis based on actual
Services performed during the previous Dell fiscal month. Payment is due thirty(30)days from date of
invoice.
Expenses: Customer will be responsible for any Service related expenses including actual, reasonable
and necessary travel and living expenses Dell incurs, as invoiced at the time of incurrence, in connection
with delivering the Services.
Taxes: Deli's pricing does not include applicable local taxes.
Scope Changes: Additional fees may apply if Customer changes or expands the scope of the Services.
Any additional work that is required outside the scope of this SOW requires written approval by Customer
and Dell as described in the Change Control Process detailed in this SOW.
Services Scheduling: Services may not be scheduled or commenced until the Purchase order(if any)
and signed SOW is received by Dell. Upon receipt of a signed SOW and Purchase Order, a Dell Project
Manager will typically contact you within 7 business days to begin Services scheduling. Services
Scheduling will be based upon Customer's schedule preferences/requirements and the availability of
required resources.
Pricing: The terms offered by Dell under this SOW (including but not limited to the pricing)shall be valid
for thirty(30)days following initial delivery of this SOW to Customer. In the event this SOW is executed
by Customer after such thirty(30) day period, Dell may in its sole discretion, (i)accept the SOW on the
stated terms or(ii) reject such SOW and may provide Customer with a revised SOW setting forth any
necessary updates to the terms of the previous SOW.
9.0 Termination
Customer may terminate this SOW for convenience upon providing Dell with thirty(30)days written
notice. Upon any termination of this SOW or the associated Agreement, Customer shall pay all of Dell's
unpaid fees and out-of-pocket expenses accrued through the effective date of such termination. If
Customer fails to perform any payment obligations hereunder and such failure remains un-remedied for
fifteen(1 5)days, Dell may suspend its performance until payment is received or terminate this SOW and
the associated Agreement upon written notice,
10.0 Order of Precedence
This SOW, together with the Purchase Order(if any)and the Agreement, states all of the rights and
responsibilities of, and supersedes all prior and contemporaneous oral and written communications
between Dell and Customer regarding this Service. The use of pre-printed forms, such as Purchase
Orders, will be for convenience only, and all pre-printed terms and conditions stated on such forms will
not apply to this Agreement. Should a conflict arise between the terms of the Purchase Order, SOW and
Agreement, the following order of precedence shall be followed:first, the SOW, second the Agreement,
and third the Purchase Order(if any); provided, however, that any terms and conditions printed on the
Purchase Order shall not apply.
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NOW, �
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11.0 Signature
Please fax or email a copy of your Purchase Order and this signed SOW (with all pages in full)to 512-
283-7899 or US DPS Proiect Ad m€n istration ,dell.con Attention: Dell— Intake Manager. The
Purchase Order amount should include estimated expenses if they are billable.
City of Fort Worth Dell Marketing L.P. Confidential
Digitally signed by LaTrenda
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Thomas-Lewis
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APPROVED AS To FORM.AND LEGALITY:
Assistant CtV ttomcy
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OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
-------------- -----------
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Contact Summary
Date 7119/2612
Customer Primary Contact for Service City of Fort Worth
Customer Number: 5112576
Contact Name: David Callahan
Phone: (817)392-6595
Email: david.callahan@fortworthgov.org
Customer Billing Contact City of Fort Worth
1696 Throckmorton St
Fort Worth, TX 76192
Customer Location(s)Where Work 1696-rhrockmorton St
Will Be Performed Fort Worth TX 76192
Dell Account Representative David Galvan
Phone: (469)247-5764
Email: David A Galvan @dell.com
Dell Services Contact Roy Stanyer
Title: Solution Architect
Dell Global Services
Email: Clayton_Stanyer @Deli.com
Dell Opportunity Number 3958977
RFS# RFS-2912-09922
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Appendix -- Dell Training and Education services
Dell can be your trusted partner by offering training and education services for Dell products as well as
other key technology areas. Training can be delivered through various options including:
• Online;
• Classroom-based; and
• On-site courses
Our training portfolio includes classes on storage (Dell/EMC, EqualLogic and server); official Microsoft
and VMware virtualization courses; and other key technology based offerings that can be customizable to
meet your organization's unique environment and tailored specifically to the audience learning objectives.
All instructor led courses can be customized such as adding more content, reducing class length,
combing classes or focusing on only a couple of key concepts that are relevant to the student's daily
duties.
Visit the following links to view our most current offerings (standard and customized options):
• Dell/EMC Training: www.Learn Dell.comistoraae
• EqualLogic: www.Learn Del I-comlee uallogic
• Server: www.LearnDelI.com/server
• client: www.LearnDelI.com/client
• Microsoft: www.LearnDell-com/microsoft
• VMware: www.LearnDell.com/virtualization
Deliver
Instructor Led Training
Private instructor led training can be customized to meet your needs. Class length
depends upon the depth of topics desired to be covered in training.
Live Distance Learning
IT Professional Live instructor training from the convenience of home or office delivered over remote
and End User connection such as Live Meeting or WebEx.
Blended Training
Integrate online and instructor led training to create an effective learning experience.
Price: Dell can work with you to meet your budget needs.
Joky Aids A variety of customized or standardized job aids, quick reference cards and course
materials can be provided.
Ask your Dell account representative or Dell consultant to have a Dell training consultant work with you to
design an optimal training plan for your team or email US Training5-dell.com. Dell training and
certification services are not included in this SOW, and are available through a separate price quote,
change order or separate SOW.
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DATE. 10/25/2011 REFERENCE HOBO P 11313 LOG NAME:
13P11-3344 DELL
HARDWARE CBR
CODE: P PEN CONSENT PUBLIC HEARING: NO
SUBJECT: Authorize Purchase Agreement with Dell Marketing, L.P., for Hardware, Software, Technology
Services and Maintenance and Support Services for the Information Technology Solutions
Department Using a State of Texas Department of information Resources Contract in the
Amount of$4,800,000.00 for the First Year (ALL COUNCIL DISTRICTS)
RECOMMENDATION:
It is recommended that the City Council authorize a Purchase Agreement with Dell Marketing, L.P., for
replacement and new hardware, software, technology services, and maintenance and support services for
the Information Technology Solutions Department using State of Texas Department of Information
Resources contract number, DIR-SDD-890, in the amount of$4,800,000.00 for the first year.
DISCUSSION,
The ITS Department will use this Agreement to purchase new and replacement hardware, technology
services, and maintenance and support services from Dell Marketing, L.P., (Dell) for all City departments on
as needed basis. ITS will also use this Agreement to purchase new equipment, maintenances software,
asset recovery services and support services for all City departments from departmental operating funds.
ITS is working with each City department to replace only the most critically needed computers and servers
in order to reduce the risk of disruption and lack of productivity due to equipment failure. The criteria for
replacement systems include performance problems, obsolescence and unavailable or cast prohibitive
replacement parts. Problems with the current hardware include the inability to run applications and to run
multiple programs simultaneously, systems locking up, slow processing, and screen damage which may
lead to the loss of work. The need to run current generations of Microsoft office and operating systems, and
new technical software packages (GIS, AutoCad, and video streaming is also considered. Municipal Court,
Library, Police and Parks and Community Services Departments have laptops and desktops that meet the
replacement criteria.
Previous expenditures have averaged $3,900,000.00 per year for the last two y ears. ITS has modified the
replacement cycle using the new replacement criteria to reduce costs. The increased estimated amount in
this action will be used for additional software licensing costs for Microsoft Windows, Office, SQL Desktop
Power Management as well as for server upgrades and data storage increases that were delayed from
previous years.
9 y
PRICE ANALYSIS -The DI R contract offers fixed discounts ranging from two to 13 percent less than Dell's
current retail price list. There is an additional minimum discount forequipment urchased through the State
p g
of Texas online store. Staff reviewed the pricing and determined it to be fair and reasonable.
COOPERATIVE P U R C HAS E State law provides that a local government purchasing an item under a
cooperative purchasing Agreement satisfies any state law re uibn that the IOCal� 9 govemment seek
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cgmpetitively bid to increase and simplify the purchasing power of government entities. DIR issued a
solicitation on the Comptroller Public Accounts' Electronic State Business Daily, Request for Offer (DIR-
SIDD-TIVIP-120, on April 11 2008, for Dell-Branded Hardware Products and Related Services.
MN1BE -A waiver of the goal for M/WBE subcontracting requirements was requested by the Purchasing
Division and approved by the M/WBE Office because the purchase of goods or services is from sources
where subcontracting or supplier opportunities are negligible.
AGREEMENT TERM - Upon City Council's approval, this Agreement shall begin on October 25, 2011 and
expire on January 13, 2013, to align with the DIR contract.
FISCAL 1 N FORMATIONXERTI FICATION:
The Financial Management Services Director certifies that funds are available in the current operating
budgets, as appropriated, of the participating departments.
BQN111-03441GBR
TO Fund/Account/Centers FROM Fund/Acceunt Centers
Submitted for Cft Managees ofnee by: Tom Higgins (6192)
Orlainatina De art nt Heard: Lena Ellis (85'17}
Addltianal Information Contactow Gamillia Ryan (8321)
Jack Dale (8357)
ATTACHMENTS