HomeMy WebLinkAbout(0048) M&C 19-0122City of Fort Worth, Texas
Mayor and Council Communication
DATE: 09/10/19 M&C FILE NUMBER: M&C 19-0122
LOG NAME: 60SUPERION 2019
SUBJECT
Authorize Execution of Amendment No. 2 to City Secretary Contract 45635 to Increase the Contract Amount by up to $340,000.00 Annually
for Additional Licensing and Professional Services Under the Sole Source Agreement with Superion, LLC, for the Customer Information and
Billing System for the Water Department (ALL COUNCIL DISTRICTS)
RECOMMENDATION:
It is recommended that the City Council authorize execution of Amendment No. 2 to City Secretary Contract No. 45635 to increase the contract
amount by up to $340,000.00 annually for additional licensing and professional services under the Sole Source Agreement with Superion, LLC, for
the Water Department's customer information and billing system.
DISCUSSION:
The Water Department acquired the current customer information and billing system in 1993 (M&C C-13986). On September 30, 2003 (M&C P-
9864), December 20, 2005 (M&C C-21214), October 13, 2009 (M&C C-23849) and again on January 7, 2014 (M&C C-26623), the City Council
approved the purchase of continued software maintenance and support for the customer information and billing system.
The City originally entered into an Agreement with SunGard HTE, Inc., in September 2003 (M&C P-9864). The vendor's name was subsequently
changed to SunGard Public Sector, Inc., in January 2008. SunGard Public Sector, Inc., was later purchased by Ramundsen Holdings and
Ramundsen Holdings changed its name to Superion, LLC in April 2017. In September 2018, Superion, LLC was acquired by CentralSquare
Technologies, LLC, which conducts business under the name Superion, LLC.
Continuation of this Agreement was approved by the City Council on December 5, 2017 (M&C P-12140), at a cost of $149,203.00 per year for
software maintenance and support, licensing, and professional services. This agreement supports the Water Department's customer information
and billing system to enable the collection of nearly $500 million annually in revenues for water, sewer, recycling, solid waste, storm water, and
environmental protection services, as well as voluntary contributions.
Amendment No. 2 provides for an increase in the annual amount by up to $340,000.00 for additional professional services required to enable
service enhancements within the Water customer information and billing system. These include additional interfaces to the Maximo Asset
Management System to enable improved field service activity, integration with the Meter Data Management System to enable billing through the
Advanced Metering Infrastructure, implementation of a new customer portal, implementation of the Paymentus Point of Sale systems for enhanced
payment processing, and additional professional services required to fully enable the outbound dialer, enhance the Interactive Voice Response
system, and ensure confidentiality tracking within the systems. These enhancements necessitate funding for additional licensing, increased
maintenance and support, and professional services in the amount of up to $340,000.00, for a total of $489,203.00 annually.
Superion, LLC, is the documented sole source vendor for these services.
TERM & RENEWAL OPTIONS- The initial Agreement period began on October 1, 2017 and ended on September 30, 2018. This Agreement
allows renewals for up to four additional one-year terms at the City's option. The Water Department exercised the first renewal term, and three
renewal options remain. This action does not require specific City Council approval provided that the City Council has appropriated sufficient
funds to satisfy the City's obligations during the renewal term.
FISCAL INFORMATION / CERTIFICATION:
The Director of Finance certifies that funds are available in the current operating budget, as appropriated, of the Water and Sewer Operating
Fund.
Submitted for City Manager's Office by. Dana Burghdoff 8018
Originating Business Unit Head:
Chris Harder 5020
Additional Information Contact: Charmaine Baylor 6629