HomeMy WebLinkAboutCFW Auto Return Update Pre Council 11052019AutoReturn Update
The Fort Worth Police Department began using the
AutoReturn program December 1, 2018
Time Savings
•Prior to AutoReturn the Data Reporting Unit spent 5-7 minutes
entering an average of 3000 calls per month into multiple
systems
•Now on an average, personnel spend 1-2 minutes on all private
property, non-consent and repossession tows to verify the
vehicle has not been reported stolen
2
Response Times
•Prior to AutoReturn the average response time for a light /
medium duty wrecker was 30-45 minutes
•As of October 2019 the priority average response time was
13.84 minutes and the rotation response time was 16.74
minutes
3
Towing Fees
•A study of tow fees is currently being conducted by the Police Fiscal Department
•The purpose of the study is to find out where the City of Fort Worth falls in tow pricing with the surrounding cities and comparable size cities so that we may make reasonable recommendations to increase tow fees
Towing 2018 vs 2019
5
2018 Cancellations 2019 Cancellations 7 Month Report from January 1,
2019 –July 31, 2019 Showed the
following:
12,706 total dispatches
8288 Rotational (18.46 average)
4418 Priority (13.91 average)
Difference in time=18.46-13.91=
4.55 minutes
4.55 minutes * 8288 tows =
37,710.4 minutes = 628.5 hours
Objectives
•Training will be conducted for police officers to minimize
cancellations and limit unnecessary fees
•Continue quarterly discussion groups with tow companies to
improve processes and address concerns
Thank you