The URL can be used to link to this page

Home My WebLink AboutContract 55664-R1 FORT WORTH® CSC No.55664-R1 CITY OF FORT WORTH CONTRACT RENEWAL NOTICE November 29, 2021 AVI-SPL, LLC 6301 Benjamin Rd. Ste 101 Tampa, FL 33634 Re: NOTICE OF CONTRACT RENEWAL Audio Visual Customer Care Agreement Contract No. CSC No. 55664 (the"Agreement") Renewal Term No. 1: February 1, 2022 to January 31, 2023 The above referenced Agreement will expire on January 31, 2022. Pursuant to the Agreement renewals are at the sole option of the City of Fort Worth("City"). This letter is to inform you that the City is exercising its right to renew the Agreement for an additional one year period,which will begin immediately upon the expiration of the current term and will end on January 31, 2023. All other terms and conditions of the Agreement remain unchanged. Please submit a copy of your current insurance certificate, via email, to camillia.ryan(cDfortworthtexas.gov after acknowledging receipt of the Notice of Contract Renewal. Failure to provide a signed acknowledgement does not affect the renewal. Please log into the PeopleSoft Supplier Portal at http://fortworthtexas.gov/purchasing to insure that your company information is correct and up to date. If you have any questions concerning this Contract Renewal Notice, please contact me at the telephone number listed below. Sincerely, f—_t' Marib�inez(Nov 29,202110:35 CST) Maribel Martinez-Mejia PhD CEM Fire Department/Office of Emergency Management 817-392-6173—Direct SIGNATURE SHEET FOLLOWS OFFICIAL RECORD CITY SECRETARY RENEWAL NO 1 CSCO 55664 COFW AVI-SPL FT.WORTH, TX Re: NOTICE OF CONTRACT RENEWAL Audio Visual Customer Care Agreement Contract No. CSC No. 55664 (the "Agreement") Renewal Term No. 1: February 1, 2022 to January 31, 2023 CITY OF FORT WORTH CONTRACT COMPLIANCE MANAGER: By signing I acknowledge that I am the person responsible for the monitoring and administration Valerie washin ton of this contract,including ensuring all By: Valerie Washington(Nov 3 ,202110:23 CST) performance and reporting requirements. Name: Valerie Washington Title: Assistant City Manager Date: Nov 30,2021 Race H6;q, BY: Ray mond Hill(Nov 29,202113:36 CST) Name: Raymond Hill APPROVAL RECOMMENDED: Title: Assistant Fire Chief APPROVED AS TO FORM AND LEGALITY: By: J s Davis(Nov 30,2021 08:53 CST) Name: James E. Davis opt FORT Title: Fire Chief p>o°°° N' �� By: ° c�a °a��d Name: Taylor Paris ATTEST: p boo *=d Title: Assistant City Attorney ° �aaaZL nEXASapp CONTRACT AUTHORIZATION: M&C: N/A By: Date Approved: Name: Ronald P. Gonzales Title: Acting City Secretary Form 1295 Certification No.: N/A Audio Visual Innovations,Inc.(A VI-SPL). By. e..Be,j—i,(Nooz��1:23EST) Name: Steve Benjamin Title: Executive Vice President OFFICIAL RECORD CITY SECRETARY FT.WORTH, TX RENEWAL NO 1 CSCO 55664 COFW AVI-SPL FORTWORTH One-Year Service Warranty 2 / 01 /22 - 1 / 31 /23 Customer Care Program Prepared By: Paul Medford Advanced Solutions Group Chris Valido AVID SPL November 16, 2021 I. COVERAGE AVI-SPL,LLC will repair or arrange for the repair of THE COMPANY'S Warranted Covered Equipment as necessary when such repair is due to a MECHANICAL or ELECTRONIC BREAKDOWN during the Agreement Period,subject to the conditions contained herein. AVI-SPL's continued adherence to this agreement is subject to the satisfaction of all terms and conditions of this Agreement by the Customer. All repairs and replacements will be performed with new or remanufactured parts and components as decided by AVI- SPL. All parts or components replaced by AVI-SPL shall become the property of AVI-SPL. (Covered Equipment is listed in detail in Appendix A of this Agreement.) II. WHAT IS COVERED Scheduled Preventive Maintenance(PM): AVI shall provide two(2) routine preventive maintenance visits,scheduled during the Covered Period of this Agreement. During each scheduled Preventive Maintenance(PM)visit AVI authorized technician(s)shall perform the following services as they relate to the COVERED EQUIPMENT outlined below and more particularly described on Appendix A,attached hereto. • Complete operational check of the system functions • Detailed inspection and testing of selected system components. • Adjustment of levels and equalization of equipment settings as required to maintain or optimize overall system performance. • Re-converge, re-focus and make necessary adjustments to produce maximum picture quality on the video walls. • Ensure that speakers/microphones are effectively secured. • Test speakers/microphones for audio problems. • Inspect and repair any faulty wiring or connections • Service reports • Recommendations for any additional services and upgrades * If abnormal operating conditions outside industry standards are noted during a Preventive Maintenance call and the repair or correction cannot be accomplished during the PM call,another repair call will be scheduled to correct the noted condition. In addition,if the repair is not covered by this AGREEMENT as noted in Article IV,AVI-SPL will forward a written quote for repair to the customer,which will include a description of the condition and a cost to repair. AVI-SPL will provide an Average Speed of Answer (ASA) of 60 seconds for support calls placed to its help desk Monday through Friday,S AM to 5 PM local standard time excluding AVI-SPL published holidays. AVI-SPL will respond to new service requests made via email or web portal within four (4) hours with case assignment notification Monday through Friday,S AM to 5 PM local standard time excluding AVI-SPL published holidays. When applicable,AVI-SPL will provide a two-business day onsite response pursuant to the Help Desk's determination that a dispatch is required for incident remediation. This service level may be impacted by room availability and the requirement for replacement parts. All onsite activity will be scheduled Monday through Friday, S AM to 5 PM local standard time excluding AVI-SPL published holidays. When a case is opened, the Help Desk will classify the case in accordance with the following incident priority classifications: • PI: Critical—System outage equipment or room system fully non-functional • P2: Major—System impaired but operational quality or features diminished. • P3: Minor—System operational with acceptable quality features are diminished. • P4: Informational—End User"How To" inquiry,request for configuration modification This AGREEMENT is not a manufacturer's warranty or an extension of a manufacturer's warranty.This Service AGREEMENT may provide duplicate coverage while manufacturer's warranties are in force.This AGREEMENT is not an express, implied or general warranty and is not a condition of the purchase of the COVERED EQUIPMENT. Total Cost for Customer Care: $ 22,500.00 plus applicable taxes Coverage Timeframe: February 1, 2021—January 31, 2023 GSA SCHEDULE—47QTCA21DO070 Customer Acceptance of Customer Care Service Agreement City of Fort Worth Signed Name Customer Valerie Washington Printed Name Date AV I S P 7M Appendix A:Covered Equipment: The following is a list of the rooms that are covered under the terms and conditions of the Service Agreement. AVI-SPL —CRG Project# 140I-20-14106 EOC ROOM 139 EXECUTIVE ROOM 148 CONFERENCE ROOMS 133, 134 & 136 HALLWAY ROOM 116 EOC ROOM 139 & 133 EOC TV STREAMING CONFERENCE ROOMS 117 & 118 COMMUNICATIONS ROOM 137 ROOMS 132, 133, 134, 136, 139 & 148 ROOM 141 BREAKROOM/KITCHEN ROOM 108 MEDIA ROOM 102 ROOM 123 ROOM 129 ROOM 121 ROOM 142 ROOM 119